{"metadata":{"transaction_key":"deprecated","request_id":"019f82c9-0477-7cd1-b544-1b040611e261","sha256":"9f6d93e4da468b3b9c2be0f73f9875b0d714990abd456a19848c438a59392033","created":"2026-07-21T03:47:21.205Z","duration":24.551937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":29},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":14}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew.","confidence":0.79174805,"words":[{"word":"andrew","start":6.64,"end":7.14,"confidence":0.79174805,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.13944387435913086}],"paragraphs":{"transcript":"\nAndrew.","paragraphs":[{"sentences":[{"text":"Andrew.","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.13944387435913086}],"sentiment":"neutral","sentiment_score":0.13944387435913086,"num_words":1,"start":6.64,"end":7.14}]}}]},{"alternatives":[{"transcript":"Record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"record","start":0.39999998,"end":0.79999995,"confidence":0.7006836,"punctuated_word":"Record","sentiment":"neutral","sentiment_score":-0.058898430317640305},{"word":"your","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.014662645757198334},{"word":"name","start":0.96,"end":1.28,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.04524797201156616},{"word":"and","start":1.28,"end":1.52,"confidence":0.97314453,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05451240390539169},{"word":"reason","start":1.52,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.06944619119167328},{"word":"for","start":1.8399999,"end":2.08,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0320754200220108},{"word":"calling","start":2.08,"end":2.56,"confidence":0.8054199,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.05947662889957428},{"word":"i'll","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.007858335971832275},{"word":"see","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.010622043162584305},{"word":"if","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.007382508367300034},{"word":"this","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.019199229776859283},{"word":"person","start":3.36,"end":3.6799998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.013339735567569733},{"word":"is","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.010310128331184387},{"word":"available","start":3.9199998,"end":4.42,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.03214390575885773},{"word":"thanks","start":11.84,"end":12.34,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6602089405059814},{"word":"please","start":12.615,"end":12.855,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.04791301488876343},{"word":"stay","start":12.855,"end":13.015,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.08042904734611511},{"word":"on","start":13.015,"end":13.175,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.11591535806655884},{"word":"the","start":13.175,"end":13.335,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.275036096572876},{"word":"line","start":13.335,"end":13.835,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.1341412365436554}],"paragraphs":{"transcript":"\nRecord your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.39999998,"end":2.56,"sentiment":"neutral","sentiment_score":-0.047759956015007834},{"text":"I'll see if this person is available.","start":2.56,"end":4.42,"sentiment":"neutral","sentiment_score":-0.01440798384802682},{"text":"Thanks.","start":11.84,"end":12.34,"sentiment":"positive","sentiment_score":0.6602089405059814},{"text":"Please stay on the line.","start":12.615,"end":13.835,"sentiment":"neutral","sentiment_score":0.11152174472808837}],"sentiment":"neutral","sentiment_score":0.03913210425525904,"num_words":20,"start":0.39999998,"end":13.835}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Andrew.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.39999998,"end":2.56,"sentiment":"neutral","sentiment_score":-0.047759956015007834},{"text":"I'll see if this person is available.","start":2.56,"end":4.42,"sentiment":"neutral","sentiment_score":-0.01440798384802682}],"sentiment":"neutral","sentiment_score":-0.031083969931517328,"channel":1,"num_words":14,"start":0.39999998,"end":4.42},{"sentences":[{"text":"Andrew.","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.13944387435913086}],"sentiment":"neutral","sentiment_score":0.13944387435913086,"channel":0,"num_words":1,"start":6.64,"end":7.14},{"sentences":[{"text":"Thanks.","start":11.84,"end":12.34,"sentiment":"positive","sentiment_score":0.6602089405059814},{"text":"Please stay on the line.","start":12.615,"end":13.835,"sentiment":"neutral","sentiment_score":0.11152174472808837}],"sentiment":"neutral","sentiment_score":0.20296961069107056,"channel":1,"num_words":6,"start":11.84,"end":13.835}]},"summary":{"result":"success","short":"Record your name and reason for calling. I'll see if this person is available. Andrew. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":16,"end_word":20,"intents":[{"intent":"Record caller's name and reason","confidence_score":0.030831117},{"intent":"Stay on line","confidence_score":0.068941}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Andrew.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":-0.012905120849609377},{"text":"Thanks.","start_word":15,"end_word":15,"sentiment":"positive","sentiment_score":0.6602089405059814},{"text":"Please stay on the line.","start_word":16,"end_word":20,"sentiment":"neutral","sentiment_score":0.13905134797096252}],"average":{"sentiment":"neutral","sentiment_score":0.06495580179937954}}}}