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May I have may I know who am I speaking with? Mhmm. Yeah. I do apologize to hear that, Mahesh. For this one, since you mentioned that the the same was from Airtel India. Correct? Yeah. So in that in that case, we advise customer to please contact directly Airtel India as Airtel India and Airtel Australia is being run separately. So we can only cater customers under Airtel Australia same or eSIM purchases. You I've understand that you've already tried. However, you can also check on their customer service contact through searching online as we don't have an fine. Mhmm. No. We don't have a direct number from Airtel in the sense. It's being run separate separately. Mhmm. Thank you so much, Mahesh. Have a great day. 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My name is Mary. May I have your name, please? My name is Mary. May I have your name, please?\n\nYes. Hello? Yes. Hello? Can you hear me?\n\nYes. My name is Mary. May I have may I know who am I speaking with? Mhmm. Yeah.\n\nI do apologize to hear that, Mahesh. For this one, since you mentioned that the the same was from Airtel India. Correct? Yeah. So in that in that case, we advise customer to please contact directly Airtel India as Airtel India and Airtel Australia is being run separately.\n\nSo we can only cater customers under Airtel Australia same or eSIM purchases. You I've understand that you've already tried. However, you can also check on their customer service contact through searching online as we don't have an fine. Mhmm. No.\n\nWe don't have a direct number from Airtel in the sense. It's being run separate separately. Mhmm. Thank you so much, Mahesh. 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What was your name again? Hello? Hello? Hello? Sorry. I could you speak up, please? I'm in a shopping center. So could you speak up a bit? Yeah. Mary, my name is Mahesh. I had taken an Airtel five g pack when I was in India when I arrived in Bangalore Airport. And I've been trying to recharge it, but it just doesn't accept any of my credit card international credit cards. I tried to contact support several times. It doesn't go through. I don't know which is I just want to retain the number and only for OTPs. What's the what's the best pack that you can offer? Correct. Yeah. But I can't get through to Airtel India. That's the problem. I've tried so many even on on the, you know, on the app, it says you're not allowed to make this inquiry when the inquiry is about the plan. Where who do I call? I have I have done everything possible, Mary. And I've I've been doing this for the last three weeks because my plan expired end of August. So I've been trying for the last three weeks. And today, I thought, okay. I'll try it till Australia. Are are you able to give me a number that I can call directly from here? I don't know what what else I can do. Okay. Alright. I'll I'll try some other, you know, avenue. Okay? Thanks. 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What was your name again? Hello? Hello? Hello?\n\nSorry. I could you speak up, please? I'm in a shopping center. So could you speak up a bit? Yeah.\n\nMary, my name is Mahesh. I had taken an Airtel five g pack when I was in India when I arrived in Bangalore Airport. And I've been trying to recharge it, but it just doesn't accept any of my credit card international credit cards. I tried to contact support several times. It doesn't go through.\n\nI don't know which is I just want to retain the number and only for OTPs. What's the what's the best pack that you can offer? Correct. Yeah. But I can't get through to Airtel India.\n\nThat's the problem. I've tried so many even on on the, you know, on the app, it says you're not allowed to make this inquiry when the inquiry is about the plan. Where who do I call? I have I have done everything possible, Mary. And I've I've been doing this for the last three weeks because my plan expired end of August.\n\nSo I've been trying for the last three weeks. And today, I thought, okay. I'll try it till Australia. Are are you able to give me a number that I can call directly from here? I don't know what what else I can do.\n\nOkay. Alright. I'll I'll try some other, you know, avenue. Okay? 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avenue.","start":141.97,"end":144.85,"sentiment":"neutral","sentiment_score":-0.001951760845258832},{"text":"Okay?","start":144.85,"end":145.17,"sentiment":"neutral","sentiment_score":0.0269192848354578},{"text":"Thanks.","start":145.17,"end":145.49,"sentiment":"neutral","sentiment_score":0.18430066108703613}],"sentiment":"neutral","sentiment_score":0.012399538626899206,"num_words":12,"start":140.05,"end":145.49},{"sentences":[{"text":"Bye.","start":145.49,"end":145.99,"sentiment":"neutral","sentiment_score":0.09167160838842392}],"sentiment":"neutral","sentiment_score":0.09167160838842392,"num_words":1,"start":145.49,"end":145.99}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Sorry. What was your name again?\n\nChannel 0: My name is Mary.\n\nChannel 1: Hello?\n\nChannel 0: May I have your name, please? Yes. Hello?\n\nChannel 1: Hello? Hello?\n\nChannel 0: Yes. Hello? Can you hear me?\n\nChannel 1: Sorry. I could you speak up, please? I'm in a shopping center. So could you speak up a bit?\n\nChannel 0: Yes. My name is Mary. May I have may I know who am I speaking with?\n\nChannel 1: Yeah. Mary, my name is Mahesh. I had taken an Airtel five g pack when I was in India when I arrived in Bangalore Airport. And\n\nChannel 0: Mhmm.\n\nChannel 1: I've been trying to recharge it, but it just doesn't accept any of my credit card international credit cards. I tried to contact\n\nChannel 0: Yeah.\n\nChannel 1: support several times. It doesn't go through. I don't know which is I just want to retain the number and only for OTPs. What's the what's the best pack that you can offer?\n\nChannel 0: I do apologize to hear that, Mahesh. For this one, since you mentioned that the the same was from Airtel India. Correct?\n\nChannel 1: Correct.\n\nChannel 0: Yeah. So in that in that case, we advise customer to please contact directly Airtel India as Airtel India and Airtel Australia is being run separately. So we can only cater customers under Airtel Australia same or eSIM\n\nChannel 1: Yeah. But\n\nChannel 0: purchases.\n\nChannel 1: I can't get through to Airtel India. That's the problem. I've tried so many even on on the, you know, on the app, it says you're not allowed to make this inquiry when the inquiry is about the plan. Where who do I call?\n\nChannel 0: You I've understand that you've already tried. However, you can also check on their customer service contact through searching online as we don't have\n\nChannel 1: I\n\nChannel 0: an\n\nChannel 1: have I have done everything possible, Mary. And I've I've been doing this for the last three weeks because my plan\n\nChannel 0: fine.\n\nChannel 1: expired end of August. So I've been trying for the\n\nChannel 0: Mhmm.\n\nChannel 1: last three weeks. And today, I thought, okay. I'll try it till Australia. Are are you able to give me a number that I can call directly from here?\n\nChannel 0: No. We don't have a direct number from Airtel in the sense. It's being run separate separately.\n\nChannel 1: I don't know what what else I can do. Okay. Alright. I'll I'll try some other, you know, avenue. Okay?\n\nThanks. Bye.\n\nChannel 0: Mhmm. Thank you so much, Mahesh. Have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":2.0,"end":3.36,"sentiment":"positive","sentiment_score":0.5619182109832763},{"text":"My name is Mary.","start":3.36,"end":4.24,"sentiment":"positive","sentiment_score":0.4917762354016304},{"text":"May I have your name, please?","start":4.24,"end":5.54,"sentiment":"neutral","sentiment_score":0.2740133876601855}],"sentiment":"positive","sentiment_score":0.42805175483226776,"channel":0,"num_words":15,"start":2.0,"end":5.54},{"sentences":[{"text":"Sorry.","start":6.0,"end":6.3999996,"sentiment":"neutral","sentiment_score":-0.04881615564227104},{"text":"What was your name again?","start":6.3999996,"end":7.7,"sentiment":"neutral","sentiment_score":-0.03638391122221947}],"sentiment":"neutral","sentiment_score":-0.03845595195889473,"channel":1,"num_words":6,"start":6.0,"end":7.7},{"sentences":[{"text":"My name is 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you hear me?","start":15.765,"end":16.825,"sentiment":"neutral","sentiment_score":-0.024023690726608038}],"sentiment":"neutral","sentiment_score":-0.01634451428738733,"channel":0,"num_words":6,"start":15.285,"end":16.825},{"sentences":[{"text":"Sorry.","start":17.225,"end":17.705,"sentiment":"neutral","sentiment_score":-0.07946106046438217},{"text":"I could you speak up, please?","start":17.705,"end":19.225,"sentiment":"neutral","sentiment_score":-0.06669993326067924},{"text":"I'm in a shopping center.","start":19.225,"end":20.345001,"sentiment":"neutral","sentiment_score":-0.05161375403404236},{"text":"So could you speak up a bit?","start":20.345001,"end":22.045,"sentiment":"neutral","sentiment_score":-0.042076202375548225}],"sentiment":"neutral","sentiment_score":-0.05432962351723721,"channel":1,"num_words":19,"start":17.225,"end":22.045},{"sentences":[{"text":"Yes.","start":23.285,"end":23.605,"sentiment":"neutral","sentiment_score":0.0030556353740394115},{"text":"My name is 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avenue.","start":141.97,"end":144.85,"sentiment":"neutral","sentiment_score":-0.001951760845258832},{"text":"Okay?","start":144.85,"end":145.17,"sentiment":"neutral","sentiment_score":0.0269192848354578}],"sentiment":"neutral","sentiment_score":-0.18758846415839797,"channel":1,"num_words":20,"start":138.45,"end":145.17},{"sentences":[{"text":"Thanks.","start":145.17,"end":145.49,"sentiment":"neutral","sentiment_score":0.18430066108703613},{"text":"Bye.","start":145.49,"end":145.99,"sentiment":"neutral","sentiment_score":0.09167160838842392}],"sentiment":"neutral","sentiment_score":0.13798613473773003,"channel":1,"num_words":2,"start":145.17,"end":145.99},{"sentences":[{"text":"Mhmm.","start":146.09999,"end":146.5,"sentiment":"neutral","sentiment_score":0.11527396738529204},{"text":"Thank you so much, Mahesh.","start":146.5,"end":148.01999,"sentiment":"positive","sentiment_score":0.5153294742107392},{"text":"Have a great day.","start":148.01999,"end":148.73999,"sentiment":"positive","sentiment_score":0.5263618677854538},{"text":"Goodbye.","start":148.73999,"end":149.23999,"sentiment":"neutral","sentiment_score":0.18076956272125244}],"sentiment":"positive","sentiment_score":0.4525580338456414,"channel":0,"num_words":11,"start":146.09999,"end":149.23999}]},"summary":{"result":"success","short":"The customer, Mahesh, is trying to recharge his Airtel five g pack but is unable to do so online. He has contacted Airtel India and Airtel Australia separately, but has been unsuccessful in making the inquiry. He asks for a direct number to call and mentions that he has been trying to contact them for the last three weeks. The representative, Mary, explains that they do not have a direct number and suggests that Mahesh try another avenue."},"intents":{"segments":[{"text":"I've been trying to recharge it, but it just doesn't accept any of my credit card international credit cards. I tried to contact Yeah.","start_word":104,"end_word":127,"intents":[{"intent":"Recharge airtel credit card","confidence_score":0.006444514},{"intent":"Retain credit card number","confidence_score":0.049761623}]},{"text":"I don't know which is I just want to retain the number and only for OTPs.","start_word":135,"end_word":150,"intents":[{"intent":"Retain otp number","confidence_score":0.01144414}]},{"text":"Are are you able to give me a number that I can call directly from here? No.","start_word":341,"end_word":357,"intents":[{"intent":"Provide phone number","confidence_score":0.010810888}]},{"text":"We don't have a direct number from Airtel in the sense. It's being run separate separately. I don't know what what else I can do. Okay.","start_word":358,"end_word":383,"intents":[{"intent":"Offer assistance","confidence_score":0.005332692}]},{"text":"I'll I'll try some other, you know, avenue. Okay? Thanks.","start_word":385,"end_word":394,"intents":[{"intent":"Suggest alternative avenue","confidence_score":0.0006445588}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5412372350692749},{"text":"May I have your name, please? Sorry. What was your name again? My name is Mary. Hello? May I have your name, please? Yes. Hello? Hello? Hello? Yes. Hello? Can you hear me? Sorry. I could you speak up, please? I'm in a shopping center. So could you speak up a bit? Yes. My name is Mary. May I have may I know who am I speaking with? Yeah. Mary, my name is Mahesh. I had taken an Airtel five g pack when I was in India when I arrived in Bangalore Airport. And Mhmm.","start_word":9,"end_word":103,"sentiment":"neutral","sentiment_score":-0.007132185623049736},{"text":"I've been trying to recharge it, but it just doesn't accept any of my credit card international credit cards.","start_word":104,"end_word":122,"sentiment":"negative","sentiment_score":-0.3476250469684601},{"text":"I tried to contact Yeah. support several times.","start_word":123,"end_word":130,"sentiment":"neutral","sentiment_score":-0.11516726016998292},{"text":"It doesn't go through.","start_word":131,"end_word":134,"sentiment":"negative","sentiment_score":-0.3775191009044647},{"text":"I don't know which is I just want to retain the number and only for OTPs. What's the what's the best pack that you can offer? I do apologize to hear that, Mahesh. For this one, since you mentioned that the the same was from Airtel India. Correct? Correct. Yeah. So in that in that case, we advise customer to please contact directly Airtel India as Airtel India and Airtel Australia is being run separately. So we can only cater customers under Airtel Australia same or eSIM Yeah. purchases. But I can't get through to Airtel India.","start_word":135,"end_word":231,"sentiment":"neutral","sentiment_score":-0.13429049241174126},{"text":"That's the problem.","start_word":232,"end_word":234,"sentiment":"negative","sentiment_score":-0.3573576807975769},{"text":"I've tried so many even on on the, you know, on the app, it says you're not allowed to make this inquiry when the inquiry is about the plan. Where who do I call? You I've understand that you've already tried. However, you can also check on their customer service contact through searching online as we don't have I an have I have done everything possible, Mary. And I've I've been doing this for the last three weeks because my plan fine. expired end of August. So I've been trying for the Mhmm. last three weeks. And today, I thought, okay. I'll try it till Australia. Are are you able to give me a number that I can call directly from here?","start_word":235,"end_word":356,"sentiment":"neutral","sentiment_score":-0.1502196043729782},{"text":"No. We don't have a direct number from Airtel in the sense. It's being run separate separately. I don't know what what else I can do.","start_word":357,"end_word":382,"sentiment":"negative","sentiment_score":-0.3879075348377228},{"text":"Okay. Alright. I'll I'll try some other, you know, avenue. Okay? Thanks. Bye. Mhmm.","start_word":383,"end_word":396,"sentiment":"neutral","sentiment_score":0.03570433333516121},{"text":"Thank you so much, Mahesh. Have a great day.","start_word":397,"end_word":405,"sentiment":"positive","sentiment_score":0.5103628039360046},{"text":"Goodbye.","start_word":406,"end_word":406,"sentiment":"neutral","sentiment_score":0.22644728422164917}],"average":{"sentiment":"neutral","sentiment_score":-0.0964122040901777}}}}