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to Our Lady of the Sacred Heart Catholic College, Alice Springs. If you know the menu option you require, dial it now. To repeat the following menu options at any time, press 9. To contact the campus directly, press 2. For fees and payments, press 3.\n\nFor venue hire, property management, and deliveries, press 4. For enrollment inquiries and the principal's secretary, press 5. For public relations, press 6. For the college shop, press 7. If you would like to talk to a receptionist, press 0 or stay on the line and one of our friendly staff will assist you.\n\nOur phone menu can be found in the contact us page on the Olsh Alice website. Thank you for calling Our Lady of the Sacred Heart Catholic College. Please stay on the line while your call is transferred to the operator. Good morning. Catholic College.\n\nStacy speaking. Darshan, I will just see if he is answering his phone. Ask who's calling. No worries. Won't be long.\n\nI'm sorry. He's not answering his phone at the moment. Would you like to try again later? Lovely. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Welcome to Our Lady of the Sacred Heart Catholic College, Alice Springs.","start":0.48,"end":4.42,"sentiment":"neutral","sentiment_score":0.30007489398121834},{"text":"If you know the menu option you require, dial it now.","start":4.7999997,"end":8.02,"sentiment":"neutral","sentiment_score":0.12119495191357353},{"text":"To repeat the following menu options at any time, press 9.","start":8.48,"end":12.42,"sentiment":"neutral","sentiment_score":0.05884976481849497},{"text":"To contact the campus directly, press 2.","start":12.96,"end":15.875,"sentiment":"neutral","sentiment_score":0.03556791666362967},{"text":"For fees and payments, press 3.","start":16.335,"end":18.915,"sentiment":"neutral","sentiment_score":0.03387647277365128}],"sentiment":"neutral","sentiment_score":0.12837499713009975,"num_words":47,"start":0.48,"end":18.915},{"sentences":[{"text":"For venue hire, property management, and deliveries, press 4.","start":19.535,"end":23.715,"sentiment":"neutral","sentiment_score":0.041642616192499794},{"text":"For enrollment inquiries and the principal's secretary, press 5.","start":24.175,"end":28.675,"sentiment":"neutral","sentiment_score":0.04549456180797683},{"text":"For public relations, press 6.","start":29.27,"end":31.69,"sentiment":"neutral","sentiment_score":0.027218330278992654},{"text":"For the college shop, press 7.","start":32.15,"end":34.41,"sentiment":"neutral","sentiment_score":0.03216061772157749},{"text":"If you would like to talk to a receptionist, press 0 or stay on the line and one of our friendly staff will assist you.","start":35.03,"end":42.435,"sentiment":"neutral","sentiment_score":0.07148281440138816}],"sentiment":"neutral","sentiment_score":0.053710376291915225,"num_words":54,"start":19.535,"end":42.435},{"sentences":[{"text":"Our phone menu can be found in the contact us page on the Olsh Alice website.","start":42.995003,"end":48.535,"sentiment":"neutral","sentiment_score":0.07050780882127583},{"text":"Thank you for calling Our Lady of the Sacred Heart Catholic College.","start":49.155003,"end":52.855003,"sentiment":"positive","sentiment_score":0.39817806084950763},{"text":"Please stay on the line while your call is transferred to the operator.","start":64.13,"end":67.99,"sentiment":"neutral","sentiment_score":0.14275065121742395},{"text":"Good morning.","start":77.535,"end":78.015,"sentiment":"neutral","sentiment_score":0.25161318480968475},{"text":"Catholic College.","start":78.015,"end":78.975,"sentiment":"neutral","sentiment_score":0.09714651480317116}],"sentiment":"neutral","sentiment_score":0.18798976747526064,"num_words":45,"start":42.995003,"end":78.975},{"sentences":[{"text":"Stacy speaking.","start":78.975,"end":79.875,"sentiment":"neutral","sentiment_score":0.11394758895039558},{"text":"Darshan, I will just see if he is answering his phone.","start":84.700005,"end":88.22,"sentiment":"neutral","sentiment_score":0.008758302439342846},{"text":"Ask who's calling.","start":88.22,"end":89.200005,"sentiment":"neutral","sentiment_score":0.005365504364211424},{"text":"No worries.","start":94.78,"end":95.26,"sentiment":"neutral","sentiment_score":0.05178779736161232},{"text":"Won't be long.","start":95.26,"end":96.16,"sentiment":"neutral","sentiment_score":0.004005617772539456}],"sentiment":"neutral","sentiment_score":0.021710736469859035,"num_words":21,"start":78.975,"end":96.16},{"sentences":[{"text":"I'm sorry.","start":125.908936,"end":126.46893,"sentiment":"neutral","sentiment_score":-0.2058127447962761},{"text":"He's not answering his phone at the moment.","start":126.46893,"end":128.54893,"sentiment":"neutral","sentiment_score":-0.3282570280134678},{"text":"Would you like to try again later?","start":128.54893,"end":130.56894,"sentiment":"neutral","sentiment_score":-0.18249334394931793},{"text":"Lovely.","start":133.82893,"end":134.30893,"sentiment":"positive","sentiment_score":0.4281141459941864},{"text":"Thanks.","start":134.30893,"end":134.62894,"sentiment":"positive","sentiment_score":0.3947317004203797}],"sentiment":"neutral","sentiment_score":-0.18380469868057653,"num_words":19,"start":125.908936,"end":134.62894},{"sentences":[{"text":"Bye.","start":134.62894,"end":135.12894,"sentiment":"neutral","sentiment_score":0.17375633120536804}],"sentiment":"neutral","sentiment_score":0.17375633120536804,"num_words":1,"start":134.62894,"end":135.12894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Our Lady of the Sacred Heart Catholic College, Alice Springs. If you know the menu option you require, dial it now. To repeat the following menu options at any time, press 9. To contact the campus directly, press 2. For fees and payments, press 3.\n\nFor venue hire, property management, and deliveries, press 4. For enrollment inquiries and the principal's secretary, press 5. For public relations, press 6. For the college shop, press 7. If you would like to talk to a receptionist, press 0 or stay on the line and one of our friendly staff will assist you.\n\nOur phone menu can be found in the contact us page on the Olsh Alice website. Thank you for calling Our Lady of the Sacred Heart Catholic College. Please stay on the line while your call is transferred to the operator. Good morning. Catholic College.\n\nStacy speaking.\n\nChannel 0: Yes, dear. Good afternoon. I'm looking for Darshan.\n\nChannel 1: Darshan, I will just see if he is answering his phone. Ask who's calling.\n\nChannel 0: Mary calling from Vigilance AI.\n\nChannel 1: No worries. Won't be long.\n\nChannel 0: Thank you.\n\nChannel 1: I'm sorry. He's not answering his phone at the moment. Would you like to try again later?\n\nChannel 0: Sure. I'll try to ring back. Thank you.\n\nChannel 1: Lovely. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Our Lady of the Sacred Heart Catholic College, Alice Springs.","start":0.48,"end":4.42,"sentiment":"neutral","sentiment_score":0.30007489398121834},{"text":"If you know the menu option you require, dial it now.","start":4.7999997,"end":8.02,"sentiment":"neutral","sentiment_score":0.12119495191357353},{"text":"To repeat the following menu options at any time, press 9.","start":8.48,"end":12.42,"sentiment":"neutral","sentiment_score":0.05884976481849497},{"text":"To contact the campus directly, press 2.","start":12.96,"end":15.875,"sentiment":"neutral","sentiment_score":0.03556791666362967},{"text":"For fees and payments, press 3.","start":16.335,"end":18.915,"sentiment":"neutral","sentiment_score":0.03387647277365128}],"sentiment":"neutral","sentiment_score":0.12837499713009975,"channel":1,"num_words":47,"start":0.48,"end":18.915},{"sentences":[{"text":"For venue hire, property management, and deliveries, press 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website.","start":42.995003,"end":48.535,"sentiment":"neutral","sentiment_score":0.07050780882127583},{"text":"Thank you for calling Our Lady of the Sacred Heart Catholic College.","start":49.155003,"end":52.855003,"sentiment":"positive","sentiment_score":0.39817806084950763},{"text":"Please stay on the line while your call is transferred to the operator.","start":64.13,"end":67.99,"sentiment":"neutral","sentiment_score":0.14275065121742395},{"text":"Good morning.","start":77.535,"end":78.015,"sentiment":"neutral","sentiment_score":0.25161318480968475},{"text":"Catholic College.","start":78.015,"end":78.975,"sentiment":"neutral","sentiment_score":0.09714651480317116}],"sentiment":"neutral","sentiment_score":0.18798976747526064,"channel":1,"num_words":45,"start":42.995003,"end":78.975},{"sentences":[{"text":"Stacy 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calling.","start":88.22,"end":89.200005,"sentiment":"neutral","sentiment_score":0.005365504364211424}],"sentiment":"neutral","sentiment_score":0.008031274280386112,"channel":1,"num_words":14,"start":84.700005,"end":89.200005},{"sentences":[{"text":"Mary calling from Vigilance AI.","start":90.19,"end":93.57,"sentiment":"neutral","sentiment_score":0.06676756888628006}],"sentiment":"neutral","sentiment_score":0.06676756888628006,"channel":0,"num_words":5,"start":90.19,"end":93.57},{"sentences":[{"text":"No worries.","start":94.78,"end":95.26,"sentiment":"neutral","sentiment_score":0.05178779736161232},{"text":"Won't be long.","start":95.26,"end":96.16,"sentiment":"neutral","sentiment_score":0.004005617772539456}],"sentiment":"neutral","sentiment_score":0.0231184896081686,"channel":1,"num_words":5,"start":94.78,"end":96.16},{"sentences":[{"text":"Thank you.","start":96.590004,"end":97.41,"sentiment":"neutral","sentiment_score":0.182305708527565}],"sentiment":"neutral","sentiment_score":0.182305708527565,"channel":0,"num_words":2,"start":96.590004,"end":97.41},{"sentences":[{"text":"I'm sorry.","start":125.908936,"end":126.46893,"sentiment":"neutral","sentiment_score":-0.2058127447962761},{"text":"He's not answering his phone at the moment.","start":126.46893,"end":128.54893,"sentiment":"neutral","sentiment_score":-0.3282570280134678},{"text":"Would you like to try again later?","start":128.54893,"end":130.56894,"sentiment":"neutral","sentiment_score":-0.18249334394931793}],"sentiment":"neutral","sentiment_score":-0.25383147772620707,"channel":1,"num_words":17,"start":125.908936,"end":130.56894},{"sentences":[{"text":"Sure.","start":131.13893,"end":131.61894,"sentiment":"neutral","sentiment_score":0.019060533493757248},{"text":"I'll try to ring back.","start":131.61894,"end":132.97894,"sentiment":"neutral","sentiment_score":0.0077716058120131494},{"text":"Thank you.","start":132.97894,"end":133.71893,"sentiment":"neutral","sentiment_score":0.3121110200881958}],"sentiment":"neutral","sentiment_score":0.08526757534127682,"channel":0,"num_words":8,"start":131.13893,"end":133.71893},{"sentences":[{"text":"Lovely.","start":133.82893,"end":134.30893,"sentiment":"positive","sentiment_score":0.4281141459941864},{"text":"Thanks.","start":134.30893,"end":134.62894,"sentiment":"positive","sentiment_score":0.3947317004203797},{"text":"Bye.","start":134.62894,"end":135.12894,"sentiment":"neutral","sentiment_score":0.17375633120536804}],"sentiment":"neutral","sentiment_score":0.33220072587331134,"channel":1,"num_words":3,"start":133.82893,"end":135.12894}]},"summary":{"result":"success","short":"The customer calls Our Lady of the Sacred Heart Catholic College and is directed to various menu options. They are then transferred to an operator who is not answering their phone. The operator offers to try again later and the customer agrees."},"intents":{"segments":[{"text":"Thank you for calling Our Lady of the Sacred Heart Catholic College. Please stay on the line while your call is transferred to the operator. Good morning.","start_word":117,"end_word":143,"intents":[{"intent":"Direct callers effectively","confidence_score":0.023005432}]}]},"sentiments":{"segments":[{"text":"Welcome to Our Lady of the Sacred Heart Catholic College, Alice Springs. If you know the menu option you require, dial it now. To repeat the following menu options at any time, press 9. To contact the campus directly, press 2. For fees and payments, press 3. For venue hire, property management, and deliveries, press 4. For enrollment inquiries and the principal's secretary, press 5. For public relations, press 6. For the college shop, press 7. If you would like to talk to a receptionist, press 0 or stay on the line and one of our friendly staff will assist you. Our phone menu can be found in the contact us page on the Olsh Alice website.","start_word":0,"end_word":116,"sentiment":"neutral","sentiment_score":0.08660025149583817},{"text":"Thank you for calling Our Lady of the Sacred Heart Catholic College.","start_word":117,"end_word":128,"sentiment":"positive","sentiment_score":0.3960971236228943},{"text":"Please stay on the line while your call is transferred to the operator. Good morning. Catholic College. Stacy speaking. Yes, dear. Good afternoon. I'm looking for Darshan. Darshan, I will just see if he is answering his phone. Ask who's calling. Mary calling from Vigilance AI. No worries. Won't be long. Thank you. I'm sorry. He's not answering his phone at the moment. Would you like to try again later? Sure. I'll try to ring back. Thank you.","start_word":129,"end_word":206,"sentiment":"neutral","sentiment_score":0.014182183891534804},{"text":"Lovely. Thanks.","start_word":207,"end_word":208,"sentiment":"positive","sentiment_score":0.4114229083061218},{"text":"Bye.","start_word":209,"end_word":209,"sentiment":"neutral","sentiment_score":0.2327331900596619}],"average":{"sentiment":"neutral","sentiment_score":0.0768665998754367}}}}