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How are you going? My name is Alex. I'm good. Thank you.\n\nLeila, this is a little bit of a cold call, and I know it doesn't usually sound great. But I am I run a small business, a flood and stormwater engineering business, and we've been supporting councils in major projects recently. And I I was just wondering whether or not I could speak to someone just to introduce myself and, I guess, yeah, what we do and, yeah, see if I can chat to anyone. I know I think Andrew Cashin is the coordinator. Even if I can send an email, I guess, is anything is better than nothing.\n\nYes. I've seen that one. Okay. Brilliant. Okay.\n\nYep. That would be oh, look. If I'll I'll definitely send that email, but I I'd also if if he is available, I'd love to chat. Yeah. I guess he probably won't wanna speak to a cold caller, but if he is, then that'd be great.\n\nNo worries. SWM Consulting. Yes. That's it. Yep.\n\nEngineering. Yeah. That's right. Thank you. I appreciate that.\n\nThank you. Honey, you're good. All good. No worries. Thank you very much.\n\nThanks. Yeah. Yeah. No. Yep.\n\nThank you. Thank you so much. I really appreciate that.","paragraphs":[{"sentences":[{"text":"Hi, Layla.","start":48.625,"end":49.105003,"sentiment":"neutral","sentiment_score":0.2702940106391907},{"text":"How are you going?","start":49.105003,"end":49.665,"sentiment":"neutral","sentiment_score":0.31713683903217316},{"text":"My name is Alex.","start":49.665,"end":50.49,"sentiment":"neutral","sentiment_score":0.3167412355542183},{"text":"I'm good.","start":53.29,"end":53.690002,"sentiment":"positive","sentiment_score":0.4167129397392273},{"text":"Thank you.","start":53.690002,"end":54.350002,"sentiment":"positive","sentiment_score":0.5038489103317261}],"sentiment":"positive","sentiment_score":0.3512302871261324,"num_words":14,"start":48.625,"end":54.350002},{"sentences":[{"text":"Leila, this is a little bit of a cold call, and I know it doesn't usually sound great.","start":54.57,"end":60.670002,"sentiment":"neutral","sentiment_score":-0.11160243054231007},{"text":"But I am I run a small business, a flood and 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A team member will be with you shortly. You can also raise a request anytime by visiting the contact us page on our website. Would emergency services be able to find your place anytime during the day or night? Your house number should be able to be seen from the nearest road under all normal lighting conditions at any time. If you've lost your dog or Basker Shire Council. Leila speaking. I'm good. How are you? Yeah. Sure. The I can see if Andrew is available. Or, otherwise, the best email would be to the our Bass Coast email address. I'm not sure if you've got that one already. Just then that way, I guess it is a generic email, but then that way it actually goes through our records admin team. So it they register the request in our system So then it's, yeah, trackable that way for, yeah, for you to get a response. I'll see if I can get through. And sorry. What was the company name you're calling from? SWM Consulting. And it's and it's regarding flood and stormwater engineering. Okay. Won't be a moment, and I'll see if I can get through to him for you. Sorry. Give me a moment. Sorry to keep you waiting. I'm just gonna try another number for you. Won't be a moment. Sorry to keep you waiting. Are you there? Thank you. I just spoke with Andrew. He he just stepped yeah. He just stepped out of the at a meeting to answer the call. Yeah. He did he did say if you send through an email, he will, yeah, respond to you that way. Yep. No worries. Have a good day. Thanks. 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you for calling Basco Shire Council. A team member will be with you shortly. You can also raise a request anytime by visiting the contact us page on our website. Would emergency services be able to find your place anytime during the day or night? Your house number should be able to be seen from the nearest road under all normal lighting conditions at any time.\n\nIf you've lost your dog or Basker Shire Council. Leila speaking. I'm good. How are you? Yeah.\n\nSure. The I can see if Andrew is available. Or, otherwise, the best email would be to the our Bass Coast email address. I'm not sure if you've got that one already. Just then that way, I guess it is a generic email, but then that way it actually goes through our records admin team.\n\nSo it they register the request in our system So then it's, yeah, trackable that way for, yeah, for you to get a response. I'll see if I can get through. And sorry. What was the company name you're calling from? SWM Consulting.\n\nAnd it's and it's regarding flood and stormwater engineering. Okay. Won't be a moment, and I'll see if I can get through to him for you. Sorry. Give me a moment.\n\nSorry to keep you waiting. I'm just gonna try another number for you. Won't be a moment. Sorry to keep you waiting. Are you there?\n\nThank you. I just spoke with Andrew. He he just stepped yeah. He just stepped out of the at a meeting to answer the call. Yeah.\n\nHe did he did say if you send through an email, he will, yeah, respond to you that way. Yep. No worries. Have a good day. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Basco Shire Council.","start":1.8399999,"end":4.02,"sentiment":"positive","sentiment_score":0.6590883902141026},{"text":"A team member will be with you shortly.","start":4.3199997,"end":6.2599998,"sentiment":"positive","sentiment_score":0.5241589248180389},{"text":"You can also raise a request anytime by visiting the contact us page on our website.","start":7.04,"end":11.7,"sentiment":"neutral","sentiment_score":0.26636094134300947},{"text":"Would emergency services be able to find your place anytime during the day or night?","start":25.48,"end":30.939999,"sentiment":"neutral","sentiment_score":0.16882798125346501},{"text":"Your house number should be able to be seen from the nearest road under all normal lighting conditions at any 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A team member will be with you shortly. You can also raise a request anytime by visiting the contact us page on our website. Would emergency services be able to find your place anytime during the day or night? Your house number should be able to be seen from the nearest road under all normal lighting conditions at any time.\n\nIf you've lost your dog or Basker Shire Council. Leila speaking.\n\nChannel 0: Hi, Layla. How are you going? My name is Alex.\n\nChannel 1: I'm good. How are you?\n\nChannel 0: I'm good. Thank you. Leila, this is a little bit of a cold call, and I know it doesn't usually sound great. But I am I run a small business, a flood and stormwater engineering business, and we've been supporting councils in major projects recently. And I I was just wondering whether or not I could speak to someone just to introduce myself and, I guess, yeah, what we do and, yeah, see if I can chat to anyone.\n\nI know I think Andrew Cashin is the coordinator. Even if I can send an email, I guess, is anything is better than nothing.\n\nChannel 1: Yeah. Sure. The I can see if Andrew is available. Or, otherwise, the best email would be to the our Bass Coast email address.\n\nChannel 0: Yes. I've seen that one. Okay.\n\nChannel 1: I'm not\n\nChannel 0: Brilliant.\n\nChannel 1: sure if you've got that one already. Just then that way, I guess it is a generic email, but then that way it actually goes through our records admin team. So it they register the request in our system So\n\nChannel 0: Okay.\n\nChannel 1: then it's, yeah, trackable that way\n\nChannel 0: Yep.\n\nChannel 1: for,\n\nChannel 0: That would\n\nChannel 1: yeah,\n\nChannel 0: be\n\nChannel 1: for\n\nChannel 0: oh, look.\n\nChannel 1: you to get a\n\nChannel 0: If\n\nChannel 1: response.\n\nChannel 0: I'll I'll definitely send that email, but I I'd also if if he is available, I'd love to chat. Yeah. I guess he probably won't wanna speak to a cold caller, but if he is, then that'd be great.\n\nChannel 1: I'll see if I can get through.\n\nChannel 0: No\n\nChannel 1: And\n\nChannel 0: worries.\n\nChannel 1: sorry. What was the company name you're calling from?\n\nChannel 0: SWM Consulting.\n\nChannel 1: SWM Consulting.\n\nChannel 0: Yes. That's it. Yep.\n\nChannel 1: And it's and it's regarding flood and stormwater\n\nChannel 0: Engineering. Yeah. That's right.\n\nChannel 1: engineering. Okay. Won't be a moment, and I'll see if I can get through\n\nChannel 0: Thank you.\n\nChannel 1: to\n\nChannel 0: I\n\nChannel 1: him\n\nChannel 0: appreciate\n\nChannel 1: for you.\n\nChannel 0: that. Thank you.\n\nChannel 1: Sorry. Give me a moment.\n\nChannel 0: Honey, you're good.\n\nChannel 1: Sorry to keep you waiting. I'm just\n\nChannel 0: All\n\nChannel 1: gonna\n\nChannel 0: good.\n\nChannel 1: try another number for you.\n\nChannel 0: No worries. Thank you very much.\n\nChannel 1: Won't be a moment.\n\nChannel 0: Thanks.\n\nChannel 1: Sorry to keep you waiting. Are you there?\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Thank you. I just spoke with Andrew. He he just stepped yeah. He just stepped out of the at a meeting to answer the call.\n\nChannel 0: No.\n\nChannel 1: Yeah. He did he did say if you send through an email, he\n\nChannel 0: Yep.\n\nChannel 1: will, yeah, respond to you that way. Yep.\n\nChannel 0: Thank you. Thank you so much. I really appreciate that.\n\nChannel 1: No worries. Have a good day. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Basco Shire Council.","start":1.8399999,"end":4.02,"sentiment":"positive","sentiment_score":0.6590883902141026},{"text":"A team member will be with you shortly.","start":4.3199997,"end":6.2599998,"sentiment":"positive","sentiment_score":0.5241589248180389},{"text":"You can also raise a request anytime by visiting the contact us page on our website.","start":7.04,"end":11.7,"sentiment":"neutral","sentiment_score":0.26636094134300947},{"text":"Would emergency services be able to find your place anytime during the day or night?","start":25.48,"end":30.939999,"sentiment":"neutral","sentiment_score":0.16882798125346501},{"text":"Your house number should be able to be seen from the nearest road under all normal lighting conditions at any 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meeting to answer the call.","start":370.715,"end":375.97,"sentiment":"neutral","sentiment_score":-0.02004104293882847}],"sentiment":"neutral","sentiment_score":0.013692876622080803,"channel":1,"num_words":25,"start":363.755,"end":375.97},{"sentences":[{"text":"No.","start":376.54,"end":377.04,"sentiment":"neutral","sentiment_score":-0.03122327476739883}],"sentiment":"neutral","sentiment_score":-0.03122327476739883,"channel":0,"num_words":1,"start":376.54,"end":377.04},{"sentences":[{"text":"Yeah.","start":376.91,"end":377.22998,"sentiment":"neutral","sentiment_score":0.004011683166027069},{"text":"He did he did say if you send through an email, he","start":377.22998,"end":382.75,"sentiment":"neutral","sentiment_score":0.034016682455937065}],"sentiment":"neutral","sentiment_score":0.03170860558748245,"channel":1,"num_words":13,"start":376.91,"end":382.75},{"sentences":[{"text":"Yep.","start":382.62,"end":383.12,"sentiment":"neutral","sentiment_score":0.07709724456071854}],"sentiment":"neutral","sentiment_score":0.07709724456071854,"channel":0,"num_words":1,"start":382.62,"end":383.12},{"sentences":[{"text":"will, yeah, respond to you that way.","start":382.75,"end":386.90094,"sentiment":"neutral","sentiment_score":0.10310732147523335},{"text":"Yep.","start":386.90094,"end":387.40094,"sentiment":"neutral","sentiment_score":0.148448646068573}],"sentiment":"neutral","sentiment_score":0.1087749870494008,"channel":1,"num_words":8,"start":382.75,"end":387.40094},{"sentences":[{"text":"Thank you.","start":387.26,"end":387.9,"sentiment":"positive","sentiment_score":0.4035399556159973},{"text":"Thank you so much.","start":387.9,"end":388.78,"sentiment":"positive","sentiment_score":0.6157598495483398},{"text":"I really appreciate that.","start":388.78,"end":390.16,"sentiment":"positive","sentiment_score":0.6043504774570465}],"sentiment":"positive","sentiment_score":0.568752121925354,"channel":0,"num_words":10,"start":387.26,"end":390.16},{"sentences":[{"text":"No worries.","start":390.58093,"end":391.30093,"sentiment":"neutral","sentiment_score":0.19711223989725113},{"text":"Have a good day.","start":391.30093,"end":392.36096,"sentiment":"positive","sentiment_score":0.7386103719472885},{"text":"Thanks.","start":393.78094,"end":394.28094,"sentiment":"positive","sentiment_score":0.7975341081619263},{"text":"Bye.","start":394.74094,"end":395.24094,"sentiment":"neutral","sentiment_score":-0.08322262018918991}],"sentiment":"positive","sentiment_score":0.5078721819445491,"channel":1,"num_words":8,"start":390.58093,"end":395.24094}]},"summary":{"result":"success","short":"The customer calls the complex and is greeted by an automated message. They are then transferred to a representative named Leila who works for a small business and is looking to introduce herself and discuss their services. Leila tries to connect the customer with Andrew Cashin, but he is not available, so she sends an email to the customer instead. The customer thanks Leila and ends the call."},"intents":{"segments":[{"text":"I'll I'll definitely send that email, but I I'd also if if he is available, I'd love to chat. Yeah.","start_word":291,"end_word":310,"intents":[{"intent":"Send email","confidence_score":0.7685536}]},{"text":"I guess he probably won't wanna speak to a cold caller, but if he is, then that'd be great. I'll see if I can get through. No And worries. sorry.","start_word":311,"end_word":340,"intents":[{"intent":"Contact cold caller","confidence_score":0.08136039}]},{"text":"What was the company name you're calling from? SWM Consulting.","start_word":341,"end_word":350,"intents":[{"intent":"Provide company name","confidence_score":0.06731171},{"intent":"Collect caller's contact information","confidence_score":0.00012408165}]},{"text":"try another number for you. No worries.","start_word":412,"end_word":418,"intents":[{"intent":"Try another number","confidence_score":0.040344365}]},{"text":"Thank you so much. I really appreciate that. No worries.","start_word":488,"end_word":497,"intents":[{"intent":"End conversation","confidence_score":0.037859295}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Basco Shire Council. A team member will be with you shortly.","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5973179340362549},{"text":"You can also raise a request anytime by visiting the contact us page on our website. Would emergency services be able to find your place anytime during the day or night? Your house number should be able to be seen from the nearest road under all normal lighting conditions at any time. If you've lost your dog or Basker Shire Council. Leila speaking. Hi, Layla. How are you going? My name is Alex.","start_word":15,"end_word":87,"sentiment":"neutral","sentiment_score":0.1811065971851349},{"text":"I'm good. How are you? I'm good. Thank you.","start_word":88,"end_word":96,"sentiment":"positive","sentiment_score":0.4241459369659424},{"text":"Leila, this is a little bit of a cold call, and I know it doesn't usually sound great. But I am I run a small business, a flood and stormwater engineering business, and we've been supporting councils in major projects recently. And I I was just wondering whether or not I could speak to someone just to introduce myself and, I guess, yeah, what we do and, yeah, see if I can chat to anyone. I know I think Andrew Cashin is the coordinator. Even if I can send an email, I guess, is anything is better than nothing. Yeah. Sure. The I can see if Andrew is available. Or, otherwise, the best email would be to the our Bass Coast email address. Yes. I've seen that one. Okay. I'm not Brilliant. sure if you've got that one already. Just then that way, I guess it is a generic email, but then that way it actually goes through our records admin team. So it they register the request in our system So Okay. then it's, yeah, trackable that way Yep. for, That would yeah, be for oh, look. you to get a If response. I'll I'll definitely send that email, but I I'd also if if he is available, I'd love to chat. Yeah. I guess he probably won't wanna speak to a cold caller, but if he is, then that'd be great. I'll see if I can get through. No And worries. sorry. What was the company name you're calling from? SWM Consulting. SWM Consulting. Yes. That's it. Yep. And it's and it's regarding flood and stormwater Engineering. Yeah. That's right. engineering. Okay. Won't be a moment, and I'll see if I can get through Thank you.","start_word":97,"end_word":384,"sentiment":"neutral","sentiment_score":0.02558137477899436},{"text":"to I him appreciate for you.","start_word":385,"end_word":390,"sentiment":"positive","sentiment_score":0.3407401144504547},{"text":"that. Thank you. Sorry. Give me a moment. Honey, you're good. Sorry to keep you waiting. I'm just All gonna good. try another number for you. No worries. Thank you very much. Won't be a moment. Thanks. Sorry to keep you waiting. Are you there? Yeah. Yeah. Thank you. I just spoke with Andrew. He he just stepped yeah. He just stepped out of the at a meeting to answer the call. No. Yeah. He did he did say if you send through an email, he Yep. will, yeah, respond to you that way. Yep.","start_word":391,"end_word":485,"sentiment":"neutral","sentiment_score":0.026958296075463295},{"text":"Thank you. Thank you so much. I really appreciate that.","start_word":486,"end_word":495,"sentiment":"positive","sentiment_score":0.560041069984436},{"text":"No worries.","start_word":496,"end_word":497,"sentiment":"neutral","sentiment_score":0.23607663810253143},{"text":"Have a good day. Thanks. Bye.","start_word":498,"end_word":503,"sentiment":"positive","sentiment_score":0.6920611262321472}],"average":{"sentiment":"neutral","sentiment_score":0.09504751749285896}}}}