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My name is Mary. Your name, please?\n\nChannel 1: My name is Amanda, and I'm calling from Aussie Broadband. How are you today?\n\nChannel 0: Hi. I'm doing great. Your name again is?\n\nChannel 1: Amanda?\n\nChannel 0: Hello, Amanda. How are you doing?\n\nChannel 1: Good. Thank you. I'm just ringing in regards to overdue balances on the account for Airtel, and when we can expect payment because the account has been scheduled for restriction next week.\n\nChannel 0: Mhmm. Thank you so much, Amanda. And it is for invoice payment for the\n\nChannel 1: Aussie\n\nChannel 0: Aussie Broadband.\n\nChannel 1: Broadband. Yep.\n\nChannel 0: Alright. Okay. And provide this detail to our branch in your account team. Could you provide me your best callback number, please?\n\nChannel 1: 1300\n\nChannel 0: Mhmm.\n\nChannel 1: 880905.\n\nChannel 0: Thank you so much. You have 1300880905. Correct? Alright. I'll have the link to contact you, and please expect COVID in a day.\n\nK?\n\nChannel 1: Yep. 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you.","start":85.58,"end":86.4,"sentiment":"positive","sentiment_score":0.34652864933013916},{"text":"Bye bye.","start":88.46,"end":89.119995,"sentiment":"neutral","sentiment_score":0.1976628229022026}],"sentiment":"neutral","sentiment_score":0.2720957361161709,"channel":0,"num_words":4,"start":85.58,"end":89.119995},{"sentences":[{"text":"Bye.","start":89.09288,"end":89.56794,"sentiment":"neutral","sentiment_score":0.08360457420349121}],"sentiment":"neutral","sentiment_score":0.08360457420349121,"channel":1,"num_words":1,"start":89.09288,"end":89.56794}]},"summary":{"result":"success","short":"A representative from Aussie Broadband calls Amanda to discuss overdue balances on her account for Airtel. Amanda provides her name and callback number and is informed that the account is scheduled for restriction next week. The representative requests that Amanda provide her best callback number and informs her to expect COVID-19 in a day."},"intents":{"segments":[{"text":"I'm just ringing in regards to overdue balances on the account for Airtel, and when we can expect payment because the account has been scheduled for restriction next week. Mhmm.","start_word":44,"end_word":73,"intents":[{"intent":"Provide payment update","confidence_score":0.00016508112}]},{"text":"Could you provide me your best callback number, please? 1300 Mhmm.","start_word":105,"end_word":115,"intents":[{"intent":"Provide callback number","confidence_score":0.020576054}]},{"text":"I'll have the link to contact you, and please expect COVID in a day. K? Yep.","start_word":126,"end_word":141,"intents":[{"intent":"Expect covid delivery","confidence_score":0.00087217597}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4334162175655365},{"text":"Your name, please? My name is Amanda, and I'm calling from Aussie Broadband. How are you today? Hi.","start_word":9,"end_word":26,"sentiment":"neutral","sentiment_score":0.17132209241390228},{"text":"I'm doing great.","start_word":27,"end_word":29,"sentiment":"positive","sentiment_score":0.4951841235160827},{"text":"Your name again is? Amanda? Hello, Amanda. How are you doing?","start_word":30,"end_word":40,"sentiment":"neutral","sentiment_score":0.18490038812160492},{"text":"Good. Thank you.","start_word":41,"end_word":43,"sentiment":"positive","sentiment_score":0.4301921427249909},{"text":"I'm just ringing in regards to overdue balances on the account for Airtel, and when we can expect payment because the account has been scheduled for restriction next week. Mhmm. Thank you so much, Amanda. And it is for invoice payment for the Aussie Aussie Broadband. Broadband. Yep. Alright. Okay. And provide this detail to our branch in your account team. Could you provide me your best callback number, please? 1300 Mhmm. 880905. Thank you so much. You have 1300880905. Correct? Alright. I'll have the link to contact you, and please expect COVID in a day. K? Yep. Okay. Thank you.","start_word":44,"end_word":144,"sentiment":"neutral","sentiment_score":0.06218104436993599},{"text":"Thank you.","start_word":145,"end_word":146,"sentiment":"positive","sentiment_score":0.34087878465652466},{"text":"Bye bye. Bye.","start_word":147,"end_word":149,"sentiment":"neutral","sentiment_score":0.16497322916984558}],"average":{"sentiment":"neutral","sentiment_score":0.12760450860031514}}}}