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Thank you so much for calling YourTel account. How may I help you today? Oh, I'm so sorry. Yeah.\n\nWe appreciate your call today. And let me just pull out your account, and that way I could endorse you to our tech team. What is your full name and your phone number? Mhmm. Okay.\n\nPerfect. Thank you, and nice to have you in the line. I would love to transfer you to our tech team. However, of one moment. Let me check the time here because they are on a quick break, and then they will be back after five minutes.\n\nSo after five minutes, just keep your line open. I will just endorse your account to our tech team. In that way, once they came back from a quick break, they will go ahead and reach out to you to do some investigation or check your ongoing service issue. Is that okay? Alright.\n\nSure. So I will already take note of your account, and your phone number ends in 0149. Right? Okay. Thank you, Jonathan.\n\nI'll talk to you later, and we appreciate your time today. Have a nice day. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.71999997,"sentiment":"positive","sentiment_score":0.33686453104019165},{"text":"Thank you so much for calling YourTel account.","start":0.71999997,"end":3.1999998,"sentiment":"positive","sentiment_score":0.6089159324765205},{"text":"How may I help you today?","start":3.1999998,"end":4.5,"sentiment":"positive","sentiment_score":0.5337570259968439},{"text":"Oh, I'm so sorry.","start":21.905,"end":23.125,"sentiment":"neutral","sentiment_score":-0.19745167344808578},{"text":"Yeah.","start":28.1,"end":28.42,"sentiment":"neutral","sentiment_score":0.1435886025428772}],"sentiment":"positive","sentiment_score":0.3882258027791977,"num_words":20,"start":0.56,"end":28.42},{"sentences":[{"text":"We appreciate your call today.","start":28.42,"end":30.26,"sentiment":"positive","sentiment_score":0.3532330930233002},{"text":"And let me just pull out your account, and that way I could endorse you to our tech team.","start":30.26,"end":34.68,"sentiment":"neutral","sentiment_score":0.21895698105034075},{"text":"What is your full name and your phone number?","start":35.22,"end":38.84,"sentiment":"neutral","sentiment_score":0.04753915530939897},{"text":"Mhmm.","start":44.285,"end":44.785,"sentiment":"neutral","sentiment_score":0.03657048940658569},{"text":"Okay.","start":54.125,"end":54.605,"sentiment":"neutral","sentiment_score":0.18794262409210205}],"sentiment":"neutral","sentiment_score":0.18796324618160726,"num_words":35,"start":28.42,"end":54.605},{"sentences":[{"text":"Perfect.","start":54.605,"end":55.105,"sentiment":"positive","sentiment_score":0.4669589400291443},{"text":"Thank you, and nice to have you in the line.","start":55.165,"end":57.345,"sentiment":"positive","sentiment_score":0.644891756772995},{"text":"I would love to transfer you to our tech team.","start":57.66,"end":60.62,"sentiment":"neutral","sentiment_score":0.30654697865247726},{"text":"However, of one moment.","start":60.62,"end":63.42,"sentiment":"neutral","sentiment_score":0.03268880117684603},{"text":"Let me check the time here because they are on a quick break, and then they will be back after five minutes.","start":63.42,"end":73.545,"sentiment":"neutral","sentiment_score":0.06429306688633832}],"sentiment":"neutral","sentiment_score":0.24524572277639775,"num_words":47,"start":54.605,"end":73.545},{"sentences":[{"text":"So after five minutes, just keep your line open.","start":74.244995,"end":78.185,"sentiment":"neutral","sentiment_score":0.1327799384792646},{"text":"I will just endorse your account to our tech team.","start":78.244995,"end":81.125,"sentiment":"neutral","sentiment_score":0.15848180204629897},{"text":"In that way, once they came back from a quick break, they will go ahead and reach out to you to do some investigation or check your ongoing service issue.","start":81.125,"end":92.27,"sentiment":"neutral","sentiment_score":0.0859669491648674},{"text":"Is that okay?","start":92.27,"end":93.17,"sentiment":"neutral","sentiment_score":0.08641649534304936},{"text":"Alright.","start":94.67,"end":95.17,"sentiment":"neutral","sentiment_score":0.17483417689800262}],"sentiment":"neutral","sentiment_score":0.10930055857829328,"num_words":53,"start":74.244995,"end":95.17},{"sentences":[{"text":"Sure.","start":95.23,"end":95.63,"sentiment":"neutral","sentiment_score":0.17441847920417786},{"text":"So I will already take note of your account, and your phone number ends in 0149.","start":95.63,"end":102.005005,"sentiment":"neutral","sentiment_score":0.12056513456627727},{"text":"Right?","start":102.005005,"end":102.505005,"sentiment":"neutral","sentiment_score":0.08390966057777405},{"text":"Okay.","start":104.005005,"end":104.325005,"sentiment":"neutral","sentiment_score":0.16204684972763062},{"text":"Thank you, Jonathan.","start":104.325005,"end":105.385,"sentiment":"neutral","sentiment_score":0.30916354060173035}],"sentiment":"neutral","sentiment_score":0.1489503529261459,"num_words":22,"start":95.23,"end":105.385},{"sentences":[{"text":"I'll talk to you later, and we appreciate your time today.","start":105.445,"end":109.205,"sentiment":"positive","sentiment_score":0.4193296012553302},{"text":"Have a nice day.","start":109.205,"end":110.425,"sentiment":"positive","sentiment_score":0.5624765008687973},{"text":"Thank you.","start":111.765,"end":112.405,"sentiment":"positive","sentiment_score":0.36798882484436035},{"text":"Bye bye.","start":112.405,"end":113.12694,"sentiment":"neutral","sentiment_score":0.20376311987638474}],"sentiment":"positive","sentiment_score":0.42137028982764796,"num_words":19,"start":105.445,"end":113.12694}]}}]},{"alternatives":[{"transcript":"Oh, hi there. My name is Jonathan. I'm an Airtel customer. I've been having trouble accessing some websites and some streaming apps because of the IP location issue that's going on at the moment. So I was just calling that's alright. I was just calling to see what their resolution to that is. Mhmm. Full name is Jonathan Larkin, j o n a t h o n, and Larkin is l a r k I n. And the phone number is 0477310149. Yep. That's fine. That's it. Cool. Thank you. You too. Thank you.","confidence":0.996726,"words":[{"word":"oh","start":5.04,"end":5.2799997,"confidence":0.81635225,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.009113442152738571},{"word":"hi","start":5.2799997,"end":5.44,"confidence":0.9619651,"punctuated_word":"hi","sentiment":"neutral","sentiment_score":-0.00298246368765831},{"word":"there","start":5.44,"end":5.8399997,"confidence":0.98625064,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.001963196322321892},{"word":"my","start":5.8399997,"end":5.92,"confidence":0.77423424,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.009802674874663351},{"word":"name","start":5.92,"end":6.08,"confidence":0.9988998,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.01108509674668312},{"word":"is","start":6.08,"end":6.16,"confidence":0.67746454,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.012298280373215675},{"word":"jonathan","start":6.16,"end":6.64,"confidence":0.9808627,"punctuated_word":"Jonathan.","sentiment":"neutral","sentiment_score":-0.005556446500122547},{"word":"i'm","start":6.64,"end":6.7999997,"confidence":0.9996226,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.011333262547850609},{"word":"an","start":6.7999997,"end":6.96,"confidence":0.97000855,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0022542085498571396},{"word":"airtel","start":6.96,"end":7.44,"confidence":0.9767148,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.009530216455459596},{"word":"customer","start":7.44,"end":7.94,"confidence":0.9966916,"punctuated_word":"customer.","sentiment":"neutral","sentiment_score":-0.02299823798239231},{"word":"i've","start":8.639999,"end":8.8,"confidence":0.8839159,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.18577522039413452},{"word":"been","start":8.8,"end":9.04,"confidence":0.9840816,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.2823599874973297},{"word":"having","start":9.04,"end":9.36,"confidence":0.9995448,"punctuated_word":"having","sentiment":"negative","sentiment_score":-0.3477552831172943},{"word":"trouble","start":9.36,"end":9.86,"confidence":0.99950445,"punctuated_word":"trouble","sentiment":"neutral","sentiment_score":-0.3324265480041504},{"word":"accessing","start":10.16,"end":10.66,"confidence":0.9995233,"punctuated_word":"accessing","sentiment":"neutral","sentiment_score":-0.2832830548286438},{"word":"some","start":10.8,"end":11.3,"confidence":0.9858495,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.2927291691303253},{"word":"websites","start":11.679999,"end":12.179999,"confidence":0.99785125,"punctuated_word":"websites","sentiment":"neutral","sentiment_score":-0.22278594970703125},{"word":"and","start":12.559999,"end":13.059999,"confidence":0.98489714,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3366363048553467},{"word":"some","start":14.075001,"end":14.555,"confidence":0.9932719,"punctuated_word":"some","sentiment":"negative","sentiment_score":-0.3645165860652923},{"word":"streaming","start":14.555,"end":15.035,"confidence":0.99880767,"punctuated_word":"streaming","sentiment":"neutral","sentiment_score":-0.23858042061328888},{"word":"apps","start":15.035,"end":15.535,"confidence":0.9536135,"punctuated_word":"apps","sentiment":"neutral","sentiment_score":-0.25452253222465515},{"word":"because","start":15.915,"end":16.155,"confidence":0.4704425,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.267235666513443},{"word":"of","start":16.155,"end":16.655,"confidence":0.9993279,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2786283493041992},{"word":"the","start":17.115,"end":17.615,"confidence":0.955701,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.33374151587486267},{"word":"ip","start":17.755001,"end":17.995,"confidence":0.9344147,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.23775003850460052},{"word":"location","start":17.995,"end":18.495,"confidence":0.99948597,"punctuated_word":"location","sentiment":"negative","sentiment_score":-0.3784277439117432},{"word":"issue","start":18.555,"end":19.055,"confidence":0.9954808,"punctuated_word":"issue","sentiment":"negative","sentiment_score":-0.34205684065818787},{"word":"that's","start":19.755001,"end":20.075,"confidence":0.748968,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.3028649389743805},{"word":"going","start":20.075,"end":20.395,"confidence":0.99954504,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.30783286690711975},{"word":"on","start":20.395,"end":20.555,"confidence":0.99874014,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.35680022835731506},{"word":"at","start":20.555,"end":20.635,"confidence":0.9983847,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.3008136749267578},{"word":"the","start":20.6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hi there. My name is Jonathan. I'm an Airtel customer. I've been having trouble accessing some websites and some streaming apps because of the IP location issue that's going on at the moment. So I was just calling that's alright.\n\nI was just calling to see what their resolution to that is. Mhmm. Full name is Jonathan Larkin, j o n a t h o n, and Larkin is l a r k I n. And the phone number is 0477310149. Yep.\n\nThat's fine. That's it. Cool. Thank you. You too.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Oh, hi there.","start":5.04,"end":5.8399997,"sentiment":"neutral","sentiment_score":-0.0033775698393583298},{"text":"My name is Jonathan.","start":5.8399997,"end":6.64,"sentiment":"neutral","sentiment_score":0.0020060639362782244},{"text":"I'm an Airtel customer.","start":6.64,"end":7.94,"sentiment":"neutral","sentiment_score":-0.011528981383889914},{"text":"I've been having trouble accessing some websites and some streaming apps because of the IP location issue that's going on at the moment.","start":8.639999,"end":21.215,"sentiment":"neutral","sentiment_score":-0.29498656223649566},{"text":"So I was just calling that's alright.","start":21.994999,"end":24.075,"sentiment":"neutral","sentiment_score":-0.21521415880748204}],"sentiment":"neutral","sentiment_score":-0.20340035176586088,"num_words":41,"start":5.04,"end":24.075},{"sentences":[{"text":"I was just calling to see what their resolution to that is.","start":24.075,"end":27.375,"sentiment":"neutral","sentiment_score":-0.1940258281926314},{"text":"Mhmm.","start":29.46,"end":29.96,"sentiment":"positive","sentiment_score":0.3940451741218567},{"text":"Full name is Jonathan Larkin, j o n a t h o n, and Larkin is l a r k I n.","start":39.699997,"end":47.935,"sentiment":"neutral","sentiment_score":0.03539846007796851},{"text":"And the phone number is 0477310149.","start":48.475,"end":53.375,"sentiment":"neutral","sentiment_score":0.02569016705577572},{"text":"Yep.","start":93.38,"end":93.78,"sentiment":"neutral","sentiment_score":0.08608353137969971}],"sentiment":"neutral","sentiment_score":-0.021792240684763306,"num_words":42,"start":24.075,"end":93.78},{"sentences":[{"text":"That's fine.","start":93.78,"end":94.52,"sentiment":"neutral","sentiment_score":0.1635933369398117},{"text":"That's it.","start":102.685005,"end":103.425,"sentiment":"neutral","sentiment_score":0.06769924610853195},{"text":"Cool.","start":106.685005,"end":106.925,"sentiment":"positive","sentiment_score":0.3550410270690918},{"text":"Thank you.","start":106.925,"end":107.745,"sentiment":"positive","sentiment_score":0.5221561193466187},{"text":"You too.","start":110.605,"end":111.08501,"sentiment":"neutral","sentiment_score":0.26838304102420807}],"sentiment":"neutral","sentiment_score":0.26652272376749253,"num_words":9,"start":93.78,"end":111.08501},{"sentences":[{"text":"Thank you.","start":111.08501,"end":111.825005,"sentiment":"positive","sentiment_score":0.3753283768892288}],"sentiment":"positive","sentiment_score":0.3753283768892288,"num_words":2,"start":111.08501,"end":111.825005}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling YourTel account. How may I help you today?\n\nChannel 1: Oh, hi there. My name is Jonathan. I'm an Airtel customer. I've been having trouble accessing some websites and some streaming apps because of the IP location issue that's going on at the moment.\n\nChannel 0: Oh,\n\nChannel 1: So\n\nChannel 0: I'm\n\nChannel 1: I was\n\nChannel 0: so\n\nChannel 1: just\n\nChannel 0: sorry.\n\nChannel 1: calling that's alright. I was just calling to see what their resolution to that is.\n\nChannel 0: Yeah. We appreciate your\n\nChannel 1: Mhmm.\n\nChannel 0: call today. And let me just pull out your account, and that way I could endorse you to our tech team. What is your full name and your phone number?\n\nChannel 1: Full name is Jonathan Larkin, j o n a t h o n,\n\nChannel 0: Mhmm.\n\nChannel 1: and Larkin is l a r k I n. And the phone number is 0477310149.\n\nChannel 0: Okay. Perfect. Thank you, and nice to have you in the line. I would love to transfer you to our tech team. However, of one moment.\n\nLet me check the time here because they are on a quick break, and then they will be back after five minutes. So after five minutes, just keep your line open. I will just endorse your account to our tech team. In that way, once they came back from a quick break, they will go ahead and reach out to you to do some investigation or check your ongoing service issue. Is that okay?\n\nChannel 1: Yep. That's fine.\n\nChannel 0: Alright. Sure. So I will already take note of your account, and your phone number ends in 0149. Right?\n\nChannel 1: That's it.\n\nChannel 0: Okay. Thank you, Jonathan. I'll talk to you later,\n\nChannel 1: Cool. Thank\n\nChannel 0: and\n\nChannel 1: you.\n\nChannel 0: we appreciate your time today. Have a nice day.\n\nChannel 1: You too. Thank you.\n\nChannel 0: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.71999997,"sentiment":"positive","sentiment_score":0.33686453104019165},{"text":"Thank you so much for calling YourTel account.","start":0.71999997,"end":3.1999998,"sentiment":"positive","sentiment_score":0.6089159324765205},{"text":"How may I help you today?","start":3.1999998,"end":4.5,"sentiment":"positive","sentiment_score":0.5337570259968439}],"sentiment":"positive","sentiment_score":0.5607156097888947,"channel":0,"num_words":15,"start":0.56,"end":4.5},{"sentences":[{"text":"Oh, hi there.","start":5.04,"end":5.8399997,"sentiment":"neutral","sentiment_score":-0.0033775698393583298},{"text":"My name is Jonathan.","start":5.8399997,"end":6.64,"sentiment":"neutral","sentiment_score":0.0020060639362782244},{"text":"I'm an Airtel customer.","start":6.64,"end":7.94,"sentiment":"neutral","sentiment_score":-0.011528981383889914},{"text":"I've been having trouble accessing some websites and some streaming apps because of the IP location issue that's going on at the moment.","start":8.639999,"end":21.215,"sentiment":"neutral","sentiment_score":-0.29498656223649566}],"sentiment":"neutral","sentiment_score":-0.20096809737493887,"channel":1,"num_words":34,"start":5.04,"end":21.215},{"sentences":[{"text":"Oh,","start":21.905,"end":22.145,"sentiment":"neutral","sentiment_score":-0.11685718595981598}],"sentiment":"neutral","sentiment_score":-0.11685718595981598,"channel":0,"num_words":1,"start":21.905,"end":22.145},{"sentences":[{"text":"So","start":21.994999,"end":22.154999,"sentiment":"neutral","sentiment_score":-0.14509211480617523}],"sentiment":"neutral","sentiment_score":-0.14509211480617523,"channel":1,"num_words":1,"start":21.994999,"end":22.154999},{"sentences":[{"text":"I'm","start":22.145,"end":22.305,"sentiment":"neutral","sentiment_score":-0.15660491585731506}],"sentiment":"neutral","sentiment_score":-0.15660491585731506,"channel":0,"num_words":1,"start":22.145,"end":22.305},{"sentences":[{"text":"I was","start":22.154999,"end":22.395,"sentiment":"neutral","sentiment_score":-0.18936677277088165}],"sentiment":"neutral","sentiment_score":-0.18936677277088165,"channel":1,"num_words":2,"start":22.154999,"end":22.395},{"sentences":[{"text":"so","start":22.305,"end":22.625,"sentiment":"neutral","sentiment_score":-0.2416052967309952}],"sentiment":"neutral","sentiment_score":-0.2416052967309952,"channel":0,"num_words":1,"start":22.305,"end":22.625},{"sentences":[{"text":"just","start":22.395,"end":22.635,"sentiment":"neutral","sentiment_score":-0.2765706777572632}],"sentiment":"neutral","sentiment_score":-0.2765706777572632,"channel":1,"num_words":1,"start":22.395,"end":22.635},{"sentences":[{"text":"sorry.","start":22.625,"end":23.125,"sentiment":"neutral","sentiment_score":-0.2747392952442169}],"sentiment":"neutral","sentiment_score":-0.2747392952442169,"channel":0,"num_words":1,"start":22.625,"end":23.125},{"sentences":[{"text":"calling that's alright.","start":22.635,"end":24.075,"sentiment":"neutral","sentiment_score":-0.23536759118239084},{"text":"I was just calling to see what their resolution to that is.","start":24.075,"end":27.375,"sentiment":"neutral","sentiment_score":-0.1940258281926314}],"sentiment":"neutral","sentiment_score":-0.20229418079058328,"channel":1,"num_words":15,"start":22.635,"end":27.375},{"sentences":[{"text":"Yeah.","start":28.1,"end":28.42,"sentiment":"neutral","sentiment_score":0.1435886025428772},{"text":"We appreciate your","start":28.42,"end":29.54,"sentiment":"neutral","sentiment_score":0.3264988263448079}],"sentiment":"neutral","sentiment_score":0.28077127039432526,"channel":0,"num_words":4,"start":28.1,"end":29.54},{"sentences":[{"text":"Mhmm.","start":29.46,"end":29.96,"sentiment":"positive","sentiment_score":0.3940451741218567}],"sentiment":"positive","sentiment_score":0.3940451741218567,"channel":1,"num_words":1,"start":29.46,"end":29.96},{"sentences":[{"text":"call today.","start":29.54,"end":30.26,"sentiment":"positive","sentiment_score":0.3933344930410385},{"text":"And let me just pull out your account, and that way I could endorse you to our tech team.","start":30.26,"end":34.68,"sentiment":"neutral","sentiment_score":0.21895698105034075},{"text":"What is your full name and your phone number?","start":35.22,"end":38.84,"sentiment":"neutral","sentiment_score":0.04753915530939897}],"sentiment":"neutral","sentiment_score":0.17915680079410473,"channel":0,"num_words":30,"start":29.54,"end":38.84},{"sentences":[{"text":"Full name is Jonathan Larkin, j o n a t h o n,","start":39.699997,"end":43.879997,"sentiment":"neutral","sentiment_score":0.032891568512870714}],"sentiment":"neutral","sentiment_score":0.032891568512870714,"channel":1,"num_words":13,"start":39.699997,"end":43.879997},{"sentences":[{"text":"Mhmm.","start":44.285,"end":44.785,"sentiment":"neutral","sentiment_score":0.03657048940658569}],"sentiment":"neutral","sentiment_score":0.03657048940658569,"channel":0,"num_words":1,"start":44.285,"end":44.785},{"sentences":[{"text":"and Larkin is l a r k I n.","start":44.475002,"end":47.935,"sentiment":"neutral","sentiment_score":0.03901952567199866},{"text":"And the phone number is 0477310149.","start":48.475,"end":53.375,"sentiment":"neutral","sentiment_score":0.02569016705577572}],"sentiment":"neutral","sentiment_score":0.033687782225509486,"channel":1,"num_words":15,"start":44.475002,"end":53.375},{"sentences":[{"text":"Okay.","start":54.125,"end":54.605,"sentiment":"neutral","sentiment_score":0.18794262409210205},{"text":"Perfect.","start":54.605,"end":55.105,"sentiment":"positive","sentiment_score":0.4669589400291443},{"text":"Thank you, and nice to have you in the line.","start":55.165,"end":57.345,"sentiment":"positive","sentiment_score":0.644891756772995},{"text":"I would love to transfer you to our tech team.","start":57.66,"end":60.62,"sentiment":"neutral","sentiment_score":0.30654697865247726},{"text":"However, of one moment.","start":60.62,"end":63.42,"sentiment":"neutral","sentiment_score":0.03268880117684603}],"sentiment":"positive","sentiment_score":0.3961555431955136,"channel":0,"num_words":26,"start":54.125,"end":63.42},{"sentences":[{"text":"Let me check the time here because they are on a quick break, and then they will be back after five minutes.","start":63.42,"end":73.545,"sentiment":"neutral","sentiment_score":0.06429306688633832},{"text":"So after five minutes, just keep your line open.","start":74.244995,"end":78.185,"sentiment":"neutral","sentiment_score":0.1327799384792646},{"text":"I will just endorse your account to our tech team.","start":78.244995,"end":81.125,"sentiment":"neutral","sentiment_score":0.15848180204629897},{"text":"In that way, once they came back from a quick break, they will go ahead and reach out to you to do some investigation or check your ongoing service issue.","start":81.125,"end":92.27,"sentiment":"neutral","sentiment_score":0.0859669491648674},{"text":"Is that okay?","start":92.27,"end":93.17,"sentiment":"neutral","sentiment_score":0.08641649534304936}],"sentiment":"neutral","sentiment_score":0.09503436350339167,"channel":0,"num_words":74,"start":63.42,"end":93.17},{"sentences":[{"text":"Yep.","start":93.38,"end":93.78,"sentiment":"neutral","sentiment_score":0.08608353137969971},{"text":"That's fine.","start":93.78,"end":94.52,"sentiment":"neutral","sentiment_score":0.1635933369398117}],"sentiment":"neutral","sentiment_score":0.13775673508644104,"channel":1,"num_words":3,"start":93.38,"end":94.52},{"sentences":[{"text":"Alright.","start":94.67,"end":95.17,"sentiment":"neutral","sentiment_score":0.17483417689800262},{"text":"Sure.","start":95.23,"end":95.63,"sentiment":"neutral","sentiment_score":0.17441847920417786},{"text":"So I will already take note of your account, and your phone number ends in 0149.","start":95.63,"end":102.005005,"sentiment":"neutral","sentiment_score":0.12056513456627727},{"text":"Right?","start":102.005005,"end":102.505005,"sentiment":"neutral","sentiment_score":0.08390966057777405}],"sentiment":"neutral","sentiment_score":0.12432655103896793,"channel":0,"num_words":19,"start":94.67,"end":102.505005},{"sentences":[{"text":"That's it.","start":102.685005,"end":103.425,"sentiment":"neutral","sentiment_score":0.06769924610853195}],"sentiment":"neutral","sentiment_score":0.06769924610853195,"channel":1,"num_words":2,"start":102.685005,"end":103.425},{"sentences":[{"text":"Okay.","start":104.005005,"end":104.325005,"sentiment":"neutral","sentiment_score":0.16204684972763062},{"text":"Thank you, Jonathan.","start":104.325005,"end":105.385,"sentiment":"neutral","sentiment_score":0.30916354060173035},{"text":"I'll talk to you later,","start":105.445,"end":106.665,"sentiment":"neutral","sentiment_score":0.25032218992710115}],"sentiment":"neutral","sentiment_score":0.26012760235203636,"channel":0,"num_words":9,"start":104.005005,"end":106.665},{"sentences":[{"text":"Cool.","start":106.685005,"end":106.925,"sentiment":"positive","sentiment_score":0.3550410270690918},{"text":"Thank","start":106.925,"end":107.245,"sentiment":"positive","sentiment_score":0.512982964515686}],"sentiment":"positive","sentiment_score":0.4340119957923889,"channel":1,"num_words":2,"start":106.685005,"end":107.245},{"sentences":[{"text":"and","start":107.045,"end":107.365005,"sentiment":"positive","sentiment_score":0.4856613278388977}],"sentiment":"positive","sentiment_score":0.4856613278388977,"channel":0,"num_words":1,"start":107.045,"end":107.365005},{"sentences":[{"text":"you.","start":107.245,"end":107.745,"sentiment":"positive","sentiment_score":0.5313292741775513}],"sentiment":"positive","sentiment_score":0.5313292741775513,"channel":1,"num_words":1,"start":107.245,"end":107.745},{"sentences":[{"text":"we appreciate your time today.","start":107.365005,"end":109.205,"sentiment":"positive","sentiment_score":0.5750706672668457},{"text":"Have a nice day.","start":109.205,"end":110.425,"sentiment":"positive","sentiment_score":0.5624765008687973}],"sentiment":"positive","sentiment_score":0.5694732599788241,"channel":0,"num_words":9,"start":107.365005,"end":110.425},{"sentences":[{"text":"You too.","start":110.605,"end":111.08501,"sentiment":"neutral","sentiment_score":0.26838304102420807},{"text":"Thank you.","start":111.08501,"end":111.825005,"sentiment":"positive","sentiment_score":0.3753283768892288}],"sentiment":"neutral","sentiment_score":0.32185570895671844,"channel":1,"num_words":4,"start":110.605,"end":111.825005},{"sentences":[{"text":"Thank you.","start":111.765,"end":112.405,"sentiment":"positive","sentiment_score":0.36798882484436035},{"text":"Bye bye.","start":112.405,"end":113.12694,"sentiment":"neutral","sentiment_score":0.20376311987638474}],"sentiment":"neutral","sentiment_score":0.28587597236037254,"channel":0,"num_words":4,"start":111.765,"end":113.12694}]},"summary":{"result":"success","short":"The customer, Jonathan, is having trouble accessing some streaming apps due to the IP address issue. The agent, named Jonathan Larkin, takes his information and promises to transfer him to the tech team after a quick break. The agent takes note of the customer's account and phone number and promises to check for ongoing service issues once the technicians are back from the break."},"intents":{"segments":[{"text":"My name is Jonathan. I'm an Airtel customer. I've been having trouble accessing some websites and some streaming apps because of the IP location issue that's going on at the moment.","start_word":18,"end_word":48,"intents":[{"intent":"Resolve ip location issue","confidence_score":0.08418263}]},{"text":"Thank you, and nice to have you in the line. I would love to transfer you to our tech team. However, of one moment.","start_word":138,"end_word":161,"intents":[{"intent":"Transfer to tech team","confidence_score":0.3260548}]},{"text":"So I will already take note of your account, and your phone number ends in 0149. Right? That's it.","start_word":241,"end_word":259,"intents":[{"intent":"Note account information","confidence_score":0.0011258395}]},{"text":"Thank you, Jonathan. I'll talk to you later, Cool. Thank and you. we appreciate your time today. Have a nice day. You too.","start_word":261,"end_word":283,"intents":[{"intent":"End call","confidence_score":0.068017386}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling YourTel account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5549172759056091},{"text":"Oh, hi there. My name is Jonathan. I'm an Airtel customer. I've been having trouble accessing some websites and some streaming apps because of the IP location issue that's going on at the moment. Oh, So I'm I was so just sorry. calling that's alright. I was just calling to see what their resolution to that is. Yeah.","start_word":15,"end_word":72,"sentiment":"neutral","sentiment_score":-0.1791689097881317},{"text":"We appreciate your Mhmm. call today.","start_word":73,"end_word":78,"sentiment":"positive","sentiment_score":0.367112249135971},{"text":"And let me just pull out your account, and that way I could endorse you to our tech team. What is your full name and your phone number? Full name is Jonathan Larkin, j o n a t h o n, Mhmm. and Larkin is l a r k I n. And the phone number is 0477310149. Okay.","start_word":79,"end_word":136,"sentiment":"neutral","sentiment_score":0.08286774158477783},{"text":"Perfect. Thank you, and nice to have you in the line.","start_word":137,"end_word":147,"sentiment":"positive","sentiment_score":0.6134088635444641},{"text":"I would love to transfer you to our tech team. However, of one moment. Let me check the time here because they are on a quick break, and then they will be back after five minutes. So after five minutes, just keep your line open. I will just endorse your account to our tech team. In that way, once they came back from a quick break, they will go ahead and reach out to you to do some investigation or check your ongoing service issue. Is that okay? Yep. That's fine. Alright. Sure. So I will already take note of your account, and your phone number ends in 0149. Right? That's it. Okay. Thank you, Jonathan. I'll talk to you later, Cool.","start_word":148,"end_word":269,"sentiment":"neutral","sentiment_score":0.1322273164987564},{"text":"Thank and you. we appreciate your time today. Have a nice day.","start_word":270,"end_word":281,"sentiment":"positive","sentiment_score":0.5539788007736206},{"text":"You too.","start_word":282,"end_word":283,"sentiment":"neutral","sentiment_score":0.2681165933609009},{"text":"Thank you. Thank you.","start_word":284,"end_word":287,"sentiment":"positive","sentiment_score":0.3677971363067627},{"text":"Bye bye.","start_word":288,"end_word":289,"sentiment":"neutral","sentiment_score":0.23112797737121585}],"average":{"sentiment":"neutral","sentiment_score":0.12581492886684909}}}}