{"metadata":{"transaction_key":"deprecated","request_id":"019ecef7-6168-78c0-acea-95e5e7e9c123","sha256":"969aa2fc5e4ca07c2c45547431a9a01122297670c4e552cfd23cb7b96dc79ca2","created":"2026-06-16T05:46:20.328Z","duration":6.8399377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":31},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Chris. Please leave your name and number, and I'll get back to you, sir. Thank you. Bye.","confidence":0.99907684,"words":[{"word":"hi","start":0.96,"end":1.1999999,"confidence":0.9862649,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2009545862674713},{"word":"this","start":1.1999999,"end":1.4399999,"confidence":0.99799734,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.15584218502044678},{"word":"is","start":1.4399999,"end":1.5999999,"confidence":0.9973175,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16405761241912842},{"word":"chris","start":1.5999999,"end":2.0,"confidence":0.9975624,"punctuated_word":"Chris.","sentiment":"neutral","sentiment_score":0.14963629841804504},{"word":"please","start":2.0,"end":2.32,"confidence":0.9992853,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.16649013757705688},{"word":"leave","start":2.32,"end":2.48,"confidence":0.99907684,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.13289201259613037},{"word":"your","start":2.48,"end":2.6399999,"confidence":0.97533053,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1079518049955368},{"word":"name","start":2.6399999,"end":2.8799999,"confidence":0.9998373,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.1291814148426056},{"word":"and","start":2.8799999,"end":3.04,"confidence":0.99214435,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12009420990943909},{"word":"number","start":3.04,"end":3.28,"confidence":0.95310795,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.17260800302028656},{"word":"and","start":3.28,"end":3.4399998,"confidence":0.99968994,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.17998087406158447},{"word":"i'll","start":3.4399998,"end":3.6799998,"confidence":0.9997345,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2419809103012085},{"word":"get","start":3.6799998,"end":3.84,"confidence":0.9997714,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1753706336021423},{"word":"back","start":3.84,"end":4.0,"confidence":0.9997372,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.26589131355285645},{"word":"to","start":4.0,"end":4.16,"confidence":0.9969885,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3019007742404938},{"word":"you","start":4.16,"end":4.24,"confidence":0.9832653,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.3696158826351166},{"word":"sir","start":4.24,"end":4.56,"confidence":0.9998561,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.4219082593917846},{"word":"thank","start":4.56,"end":4.7999997,"confidence":0.9997454,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8243430256843567},{"word":"you","start":4.7999997,"end":5.2,"confidence":0.9999073,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7541636824607849},{"word":"bye","start":5.2,"end":5.7,"confidence":0.9960871,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.3457634449005127}],"paragraphs":{"transcript":"\nHi. This is Chris. Please leave your name and number, and I'll get back to you, sir. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.2009545862674713},{"text":"This is Chris.","start":1.1999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.15651203195254007},{"text":"Please leave your name and number, and I'll get back to you, sir.","start":2.0,"end":4.56,"sentiment":"neutral","sentiment_score":0.21429740236355707},{"text":"Thank you.","start":4.56,"end":5.2,"sentiment":"positive","sentiment_score":0.7892533540725708},{"text":"Bye.","start":5.2,"end":5.7,"sentiment":"positive","sentiment_score":0.3457634449005127}],"sentiment":"neutral","sentiment_score":0.2690313532948494,"num_words":20,"start":0.96,"end":5.7}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Chris. Please leave your name and number, and I'll get back to you, sir. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.2009545862674713},{"text":"This is Chris.","start":1.1999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.15651203195254007},{"text":"Please leave your name and number, and I'll get back to you, sir.","start":2.0,"end":4.56,"sentiment":"neutral","sentiment_score":0.21429740236355707},{"text":"Thank you.","start":4.56,"end":5.2,"sentiment":"positive","sentiment_score":0.7892533540725708},{"text":"Bye.","start":5.2,"end":5.7,"sentiment":"positive","sentiment_score":0.3457634449005127}],"sentiment":"neutral","sentiment_score":0.2690313532948494,"channel":1,"num_words":20,"start":0.96,"end":5.7}]},"summary":{"result":"success","short":"Hi. This is Chris. Please leave your name and number, and I'll get back to you, sir. Thank you. Bye."},"intents":{"segments":[{"text":"Thank you. Bye.","start_word":17,"end_word":19,"intents":[{"intent":"Call back","confidence_score":0.05208472}]}]},"sentiments":{"segments":[{"text":"Hi. This is Chris. Please leave your name and number, and I'll get back to you, sir.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.22707799077033997},{"text":"Thank you. Bye.","start_word":17,"end_word":19,"sentiment":"positive","sentiment_score":0.6192733645439148}],"average":{"sentiment":"neutral","sentiment_score":0.30298676029328375}}}}