{"metadata":{"transaction_key":"deprecated","request_id":"01a0b2dc-b3d2-7361-8c7e-abfa7bd67ea6","sha256":"c6e12a607ab672d58f08bb2aa1c6ec3206e6b47e6fdfe5ad8357efcbcb8f6fa0","created":"2026-09-18T04:53:25.147Z","duration":58.391937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":195,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":220,"output_tokens":220},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":220,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. Andy, it's Ronald from Cloud Solution IT. How are you doing today? Yep. I'll make this thing quick, sir. This is regarding the introductory meeting that we're requesting. If you can remember, I was able to touch base with you last February. Name of the company again, it's Cloud Solution IT. February last year, sir. Yep. October 2025. Yeah. Like, what what what in Morpburnonia. Yeah. Mhmm. Mhmm.","confidence":0.99609375,"words":[{"word":"yeah","start":3.1999998,"end":3.4399998,"confidence":0.9387207,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13709329068660736},{"word":"good","start":3.4399998,"end":3.6799998,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.44573625922203064},{"word":"afternoon","start":3.6799998,"end":4.18,"confidence":0.967041,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3753774166107178},{"word":"andy","start":4.88,"end":5.2799997,"confidence":0.92407227,"punctuated_word":"Andy,","sentiment":"positive","sentiment_score":0.403405249118805},{"word":"it's","start":5.2799997,"end":5.7799997,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.412477970123291},{"word":"ronald","start":6.08,"end":6.56,"confidence":0.97314453,"punctuated_word":"Ronald","sentiment":"positive","sentiment_score":0.3426114320755005},{"word":"from","start":6.56,"end":7.06,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.305025190114975},{"word":"cloud","start":7.3599997,"end":7.7599998,"confidence":0.6669922,"punctuated_word":"Cloud","sentiment":"positive","sentiment_score":0.3347682058811188},{"word":"solution","start":7.7599998,"end":8.26,"confidence":0.9404297,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.3320557177066803},{"word":"it","start":8.32,"end":8.82,"confidence":0.99658203,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.2950671315193176},{"word":"how","start":9.5199995,"end":9.599999,"confidence":0.96240234,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3373017907142639},{"word":"are","start":9.599999,"end":9.76,"confidence":0.99902344,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.337670236825943},{"word":"you","start":9.76,"end":9.92,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3460741937160492},{"word":"doing","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.31625673174858093},{"word":"today","start":10.16,"end":10.66,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.32444334030151367},{"word":"yep","start":13.765,"end":14.165,"confidence":0.9736328,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.11611326783895493},{"word":"i'll","start":14.165,"end":14.405,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.18324944376945496},{"word":"make","start":14.405,"end":14.565,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.2123655378818512},{"word":"this","start":14.565,"end":14.725,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.24139650166034696},{"word":"thing","start":14.725,"end":14.885,"confidence":0.99609375,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.274996817111969},{"word":"quick","start":14.885,"end":15.125,"confidence":0.9946289,"punctuated_word":"quick,","sentiment":"neutral","sentiment_score":0.28930985927581787},{"word":"sir","start":15.125,"end":15.445,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.268224835395813},{"word":"this","start":15.445,"end":15.684999,"confidence":0.97509766,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.039193637669086456},{"word":"is","start":15.684999,"end":15.845,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.027678359299898148},{"word":"regarding","start":15.845,"end":16.244999,"confidence":0.9970703,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.04344306141138077},{"word":"the","start":16.244999,"end":16.485,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05567174032330513},{"word":"introductory","start":16.485,"end":16.985,"confidence":0.9980469,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.06112146005034447},{"word":"meeting","start":17.045,"end":17.365,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.06705144047737122},{"word":"that","start":17.365,"end":17.525,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04519081860780716},{"word":"we're","start":17.525,"end":17.765,"confidence":0.9875488,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.060036759823560715},{"word":"requesting","start":17.765,"end":18.265,"confidence":1.0,"punctuated_word":"requesting.","sentiment":"neutral","sentiment_score":0.07478766143321991},{"word":"if","start":19.045,"end":19.205,"confidence":0.9838867,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.04156981408596039},{"word":"you","start":19.205,"end":19.365,"confidence":0.98291016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03200991451740265},{"word":"can","start":19.365,"end":19.525,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02736303210258484},{"word":"remember","start":19.525,"end":19.845,"confidence":0.9941406,"punctuated_word":"remember,","sentiment":"neutral","sentiment_score":0.033124085515737534},{"word":"i","start":19.845,"end":20.005,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.058649927377700806},{"word":"was","start":20.005,"end":20.165,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.06198640912771225},{"word":"able","start":20.165,"end":20.404999,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.08314847201108932},{"word":"to","start":20.404999,"end":20.565,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07705255597829819},{"word":"touch","start":20.565,"end":20.805,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.07662022858858109},{"word":"base","start":20.805,"end":21.045,"confidence":1.0,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.06082971394062042},{"word":"with","start":21.045,"end":21.205,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07946410775184631},{"word":"you","start":21.205,"end":21.445,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08793706446886063},{"word":"last","start":21.445,"end":21.685,"confidence":0.9970703,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.04857708886265755},{"word":"february","start":21.685,"end":22.185,"confidence":0.9995117,"punctuated_word":"February.","sentiment":"neutral","sentiment_score":0.05458473414182663},{"word":"name","start":23.445,"end":23.685,"confidence":0.9941406,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.02374035120010376},{"word":"of","start":23.685,"end":23.765,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.023242071270942688},{"word":"the","start":23.765,"end":23.925,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.022188087925314903},{"word":"company","start":23.925,"end":24.244999,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.025163639336824417},{"word":"again","start":24.244999,"end":24.645,"confidence":0.8491211,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.028104551136493683},{"word":"it's","start":24.645,"end":24.965,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.03260350972414017},{"word":"cloud","start":24.965,"end":25.445,"confidence":0.87841797,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.0422239787876606},{"word":"solution","start":25.445,"end":25.945,"confidence":0.9873047,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.04407506808638573},{"word":"it","start":26.005001,"end":26.505001,"confidence":0.95947266,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.03451833873987198},{"word":"february","start":32.41,"end":32.91,"confidence":0.9604492,"punctuated_word":"February","sentiment":"neutral","sentiment_score":0.0005458458326756954},{"word":"last","start":34.010002,"end":34.41,"confidence":0.9873047,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.0005874102935194969},{"word":"year","start":34.41,"end":34.81,"confidence":0.99902344,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":0.00446336530148983},{"word":"sir","start":34.81,"end":35.31,"confidence":0.98657227,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.004736592527478933},{"word":"yep","start":38.09,"end":38.41,"confidence":0.7463379,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.010230918414890766},{"word":"october","start":38.41,"end":39.22,"confidence":0.86657715,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.005338599905371666},{"word":"2025","start":39.22,"end":40.03,"confidence":0.86657715,"punctuated_word":"2025.","sentiment":"neutral","sentiment_score":0.0077497935853898525},{"word":"yeah","start":44.684998,"end":45.184998,"confidence":0.76586914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01236109621822834},{"word":"like","start":45.245,"end":45.644997,"confidence":0.7104492,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.018859688192605972},{"word":"what","start":45.644997,"end":46.045,"confidence":0.31958008,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.045399680733680725},{"word":"what","start":46.045,"end":46.204998,"confidence":0.90234375,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.04287559911608696},{"word":"what","start":46.204998,"end":46.524998,"confidence":0.75634766,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.03614110127091408},{"word":"in","start":46.524998,"end":46.684998,"confidence":0.23706055,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01647763140499592},{"word":"morpburnonia","start":46.684998,"end":47.184998,"confidence":0.6320801,"punctuated_word":"Morpburnonia.","sentiment":"neutral","sentiment_score":-0.023439444601535797},{"word":"yeah","start":53.586876,"end":53.746872,"confidence":0.78125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004129935055971146},{"word":"mhmm","start":53.746872,"end":54.246872,"confidence":0.9523926,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.024913279339671135},{"word":"mhmm","start":56.706875,"end":57.206875,"confidence":0.9324951,"punctuated_word":"Mhmm.","sentiment":"positive","sentiment_score":0.353191614151001}],"paragraphs":{"transcript":"\nYeah. Good afternoon. Andy, it's Ronald from Cloud Solution IT. How are you doing today? Yep.\n\nI'll make this thing quick, sir. This is regarding the introductory meeting that we're requesting. If you can remember, I was able to touch base with you last February. Name of the company again, it's Cloud Solution IT. February last year, sir.\n\nYep. October 2025. Yeah. Like, what what what in Morpburnonia. Yeah.\n\nMhmm. Mhmm.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.13709329068660736},{"text":"Good afternoon.","start":3.4399998,"end":4.18,"sentiment":"positive","sentiment_score":0.4105568379163742},{"text":"Andy, it's Ronald from Cloud Solution IT.","start":4.88,"end":8.82,"sentiment":"positive","sentiment_score":0.34648727093424114},{"text":"How are you doing today?","start":9.5199995,"end":10.66,"sentiment":"neutral","sentiment_score":0.33234925866127013},{"text":"Yep.","start":13.765,"end":14.165,"sentiment":"neutral","sentiment_score":0.11611326783895493}],"sentiment":"neutral","sentiment_score":0.32259233901277184,"num_words":16,"start":3.1999998,"end":14.165},{"sentences":[{"text":"I'll make this thing quick, sir.","start":14.165,"end":15.445,"sentiment":"neutral","sentiment_score":0.2449238325158755},{"text":"This is regarding the introductory meeting that we're requesting.","start":15.445,"end":18.265,"sentiment":"neutral","sentiment_score":0.052686104343997106},{"text":"If you can remember, I was able to touch base with you last February.","start":19.045,"end":22.185,"sentiment":"neutral","sentiment_score":0.058779796319348473},{"text":"Name of the company again, it's Cloud Solution IT.","start":23.445,"end":26.505001,"sentiment":"neutral","sentiment_score":0.030651066245304212},{"text":"February last year, sir.","start":32.41,"end":35.31,"sentiment":"neutral","sentiment_score":0.0022895983420312405}],"sentiment":"neutral","sentiment_score":0.0726584064818564,"num_words":42,"start":14.165,"end":35.31},{"sentences":[{"text":"Yep.","start":38.09,"end":38.41,"sentiment":"neutral","sentiment_score":0.010230918414890766},{"text":"October 2025.","start":38.41,"end":40.03,"sentiment":"neutral","sentiment_score":0.006544196745380759},{"text":"Yeah.","start":44.684998,"end":45.184998,"sentiment":"neutral","sentiment_score":-0.01236109621822834},{"text":"Like, what what what in Morpburnonia.","start":45.245,"end":47.184998,"sentiment":"neutral","sentiment_score":-0.030532190886636574},{"text":"Yeah.","start":53.586876,"end":53.746872,"sentiment":"neutral","sentiment_score":0.004129935055971146}],"sentiment":"neutral","sentiment_score":-0.015282272234220396,"num_words":11,"start":38.09,"end":53.746872},{"sentences":[{"text":"Mhmm.","start":53.746872,"end":54.246872,"sentiment":"neutral","sentiment_score":0.024913279339671135},{"text":"Mhmm.","start":56.706875,"end":57.206875,"sentiment":"positive","sentiment_score":0.353191614151001}],"sentiment":"neutral","sentiment_score":0.18905244674533606,"num_words":2,"start":53.746872,"end":57.206875}]}}]},{"alternatives":[{"transcript":"Hello? Good. Thanks. What's it in regards to, mate? When When did you touch base with me? Last February, did you say, or February this year? As in 2025? Well, so so, like, almost almost two years ago. Yeah. Look. No. We don't need any IT solutions. We've got an IT company that we use. They're two doors up from us in the same location. So all good. Thanks very much.","confidence":0.99121094,"words":[{"word":"hello","start":0.64,"end":1.14,"confidence":0.9645996,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.028908049687743187},{"word":"good","start":11.04,"end":11.36,"confidence":0.9916992,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5976662039756775},{"word":"thanks","start":11.36,"end":11.679999,"confidence":0.9741211,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5553604960441589},{"word":"what's","start":11.679999,"end":11.84,"confidence":0.9794922,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.14441777765750885},{"word":"it","start":11.84,"end":11.92,"confidence":0.6230469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.136441171169281},{"word":"in","start":11.92,"end":12.08,"confidence":0.97314453,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09547039866447447},{"word":"regards","start":12.08,"end":12.48,"confidence":0.9770508,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.07980339229106903},{"word":"to","start":12.48,"end":12.559999,"confidence":0.904541,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":0.1086934059858322},{"word":"mate","start":12.559999,"end":13.059999,"confidence":0.9914551,"punctuated_word":"mate?","sentiment":"neutral","sentiment_score":0.1883498877286911},{"word":"when","start":27.204998,"end":27.63,"confidence":0.7998047,"punctuated_word":"When","sentiment":"neutral","sentiment_score":0.010224620811641216},{"word":"when","start":27.789999,"end":27.949999,"confidence":0.99121094,"punctuated_word":"When","sentiment":"neutral","sentiment_score":0.006988845765590668},{"word":"did","start":27.949999,"end":28.029999,"confidence":0.9980469,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.006666574627161026},{"word":"you","start":28.029999,"end":28.109999,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.012954402714967728},{"word":"touch","start":28.109999,"end":28.509998,"confidence":0.96777344,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.016448751091957092},{"word":"base","start":28.509998,"end":28.669998,"confidence":0.99902344,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.012959185056388378},{"word":"with","start":28.669998,"end":28.75,"confidence":0.98291016,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.01139388047158718},{"word":"me","start":28.75,"end":28.99,"confidence":0.9941406,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.008397413417696953},{"word":"last","start":28.99,"end":29.23,"confidence":1.0,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":-0.000553386751562357},{"word":"february","start":29.23,"end":29.63,"confidence":0.967041,"punctuated_word":"February,","sentiment":"neutral","sentiment_score":0.0005807729903608561},{"word":"did","start":29.63,"end":29.789999,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.0027034515514969826},{"word":"you","start":29.789999,"end":29.869999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0004765698686242104},{"word":"say","start":29.869999,"end":30.189999,"confidence":0.8190918,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":0.0008198055438697338},{"word":"or","start":30.189999,"end":30.269999,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.003578084520995617},{"word":"february","start":30.269999,"end":30.75,"confidence":1.0,"punctuated_word":"February","sentiment":"neutral","sentiment_score":0.004398058168590069},{"word":"this","start":30.75,"end":30.91,"confidence":0.96777344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0027047833427786827},{"word":"year","start":30.91,"end":31.41,"confidence":0.9724121,"punctuated_word":"year?","sentiment":"neutral","sentiment_score":0.0047956001944839954},{"word":"as","start":35.949997,"end":36.11,"confidence":0.7285156,"punctuated_word":"As","sentiment":"neutral","sentiment_score":-0.0007984046824276447},{"word":"in","start":36.11,"end":36.269997,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.002561134286224842},{"word":"2025","start":36.269997,"end":37.41,"confidence":0.9390462,"punctuated_word":"2025?","sentiment":"neutral","sentiment_score":0.004595745820552111},{"word":"well","start":40.905003,"end":41.145,"confidence":0.67944336,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.007073947228491306},{"word":"so","start":41.145,"end":41.465,"confidence":0.92578125,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.005534937605261803},{"word":"so","start":41.465,"end":41.625,"confidence":0.7607422,"punctuated_word":"so,","sentiment":"neutral","sentiment_score":-0.011494183912873268},{"word":"like","start":41.625,"end":41.865,"confidence":0.9694824,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.006931394338607788},{"word":"almost","start":41.865,"end":42.265,"confidence":1.0,"punctuated_word":"almost","sentiment":"neutral","sentiment_score":-0.0100443996489048},{"word":"almost","start":42.265,"end":42.665,"confidence":0.9873047,"punctuated_word":"almost","sentiment":"neutral","sentiment_score":-0.010802537202835085},{"word":"two","start":42.665,"end":42.905003,"confidence":0.9819336,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.014698881655931473},{"word":"years","start":42.905003,"end":43.225002,"confidence":1.0,"punctuated_word":"years","sentiment":"neutral","sentiment_score":-0.010593097656965256},{"word":"ago","start":43.225002,"end":43.725002,"confidence":0.85668945,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.008316904306411743},{"word":"yeah","start":47.945,"end":48.185,"confidence":0.9519043,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00385409314185381},{"word":"look","start":48.185,"end":48.505,"confidence":0.7080078,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.031887486577034},{"word":"no","start":48.505,"end":48.745003,"confidence":0.7980957,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.18867793679237368},{"word":"we","start":48.745003,"end":48.985,"confidence":0.9248047,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.240415558218956},{"word":"don't","start":48.985,"end":49.145,"confidence":0.86987305,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2188355028629303},{"word":"need","start":49.145,"end":49.305,"confidence":0.984375,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.24885253608226776},{"word":"any","start":49.305,"end":49.625,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.26136305928230286},{"word":"it","start":49.625,"end":50.025,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.2972008287906647},{"word":"solutions","start":50.025,"end":50.505,"confidence":0.78100586,"punctuated_word":"solutions.","sentiment":"neutral","sentiment_score":-0.2832345962524414},{"word":"we've","start":50.505,"end":50.825,"confidence":0.64001465,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":-0.10283897817134856},{"word":"got","start":50.825,"end":51.305,"confidence":0.97802734,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.09776370227336884},{"word":"an","start":51.305,"end":51.545002,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.07035884261131287},{"word":"it","start":51.545002,"end":51.865,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.05703088641166687},{"word":"company","start":51.865,"end":52.185,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.05679267644882202},{"word":"that","start":52.185,"end":52.345,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04527904838323593},{"word":"we","start":52.345,"end":52.505,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04312217980623245},{"word":"use","start":52.505,"end":52.745003,"confidence":0.8769531,"punctuated_word":"use.","sentiment":"neutral","sentiment_score":-0.06772363930940628},{"word":"they're","start":52.745003,"end":53.145,"confidence":0.954834,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":-0.031243830919265747},{"word":"two","start":53.145,"end":53.305,"confidence":0.99902344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.031932421028614044},{"word":"doors","start":53.305,"end":53.625,"confidence":0.9980469,"punctuated_word":"doors","sentiment":"neutral","sentiment_score":-0.02029837481677532},{"word":"up","start":53.625,"end":53.945,"confidence":0.9980469,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.009526309557259085},{"word":"from","start":53.945,"end":54.185,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.018532944843173027},{"word":"us","start":54.185,"end":54.425,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.023218363523483276},{"word":"in","start":54.425,"end":54.665,"confidence":0.97509766,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.028465157374739647},{"word":"the","start":54.665,"end":54.745003,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03166165202856064},{"word":"same","start":54.745003,"end":54.985,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.033047959208488464},{"word":"location","start":54.985,"end":55.485,"confidence":0.75341797,"punctuated_word":"location.","sentiment":"neutral","sentiment_score":0.01612551510334015},{"word":"so","start":55.545002,"end":56.045002,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2719385027885437},{"word":"all","start":56.26694,"end":56.42694,"confidence":0.9970703,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.4469890594482422},{"word":"good","start":56.42694,"end":56.58694,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3445921540260315},{"word":"thanks","start":56.58694,"end":56.90694,"confidence":0.99609375,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.47137677669525146},{"word":"very","start":56.90694,"end":57.15694,"confidence":0.99902344,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.4453088641166687},{"word":"much","start":57.15694,"end":57.65694,"confidence":0.9995117,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.29567253589630127}],"paragraphs":{"transcript":"\nHello? Good. Thanks. What's it in regards to, mate? When When did you touch base with me?\n\nLast February, did you say, or February this year? As in 2025? Well, so so, like, almost almost two years ago. Yeah. Look.\n\nNo. We don't need any IT solutions. We've got an IT company that we use. They're two doors up from us in the same location. So all good.\n\nThanks very much.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.028908049687743187},{"text":"Good.","start":11.04,"end":11.36,"sentiment":"positive","sentiment_score":0.5976662039756775},{"text":"Thanks.","start":11.36,"end":11.679999,"sentiment":"positive","sentiment_score":0.5553604960441589},{"text":"What's it in regards to, mate?","start":11.679999,"end":13.059999,"sentiment":"neutral","sentiment_score":0.1255293389161428},{"text":"When When did you touch base with me?","start":27.204998,"end":28.99,"sentiment":"neutral","sentiment_score":0.01075420924462378}],"sentiment":"neutral","sentiment_score":0.11889085042126038,"num_words":17,"start":0.64,"end":28.99},{"sentences":[{"text":"Last February, did you say, or February this year?","start":28.99,"end":31.41,"sentiment":"neutral","sentiment_score":0.0014604107321550448},{"text":"As in 2025?","start":35.949997,"end":37.41,"sentiment":"neutral","sentiment_score":0.002119491808116436},{"text":"Well, so so, like, almost almost two years ago.","start":40.905003,"end":43.725002,"sentiment":"neutral","sentiment_score":-0.007926932122144435},{"text":"Yeah.","start":47.945,"end":48.185,"sentiment":"neutral","sentiment_score":-0.00385409314185381},{"text":"Look.","start":48.185,"end":48.505,"sentiment":"neutral","sentiment_score":-0.031887486577034}],"sentiment":"neutral","sentiment_score":-0.0038079042088888264,"num_words":23,"start":28.99,"end":48.505},{"sentences":[{"text":"No.","start":48.505,"end":48.745003,"sentiment":"neutral","sentiment_score":-0.18867793679237368},{"text":"We don't need any IT solutions.","start":48.745003,"end":50.505,"sentiment":"neutral","sentiment_score":-0.2583170135815938},{"text":"We've got an IT company that we use.","start":50.505,"end":52.745003,"sentiment":"neutral","sentiment_score":-0.06761374417692423},{"text":"They're two doors up from us in the same location.","start":52.745003,"end":55.485,"sentiment":"neutral","sentiment_score":0.007710327487438917},{"text":"So all good.","start":55.545002,"end":56.58694,"sentiment":"positive","sentiment_score":0.3545065720876058}],"sentiment":"neutral","sentiment_score":-0.04067382073429014,"num_words":28,"start":48.505,"end":56.58694},{"sentences":[{"text":"Thanks very much.","start":56.58694,"end":57.65694,"sentiment":"positive","sentiment_score":0.4041193922360738}],"sentiment":"positive","sentiment_score":0.4041193922360738,"num_words":3,"start":56.58694,"end":57.65694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yeah. Good afternoon. Andy, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Thanks. What's it in regards to, mate?\n\nChannel 0: Yep. I'll make this thing quick, sir. This is regarding the introductory meeting that we're requesting. If you can remember, I was able to touch base with you last February. Name of the company again, it's Cloud Solution IT.\n\nChannel 1: When When did you touch base with me? Last February, did you say, or February this year?\n\nChannel 0: February last year, sir.\n\nChannel 1: As in 2025?\n\nChannel 0: Yep. October 2025.\n\nChannel 1: Well, so so, like, almost almost two years ago.\n\nChannel 0: Yeah. Like, what what what in Morpburnonia.\n\nChannel 1: Yeah. Look. No. We don't need any IT solutions. We've got an IT company that we use.\n\nThey're two doors\n\nChannel 0: Yeah.\n\nChannel 1: up\n\nChannel 0: Mhmm.\n\nChannel 1: from us in the same location. So all good. Thanks\n\nChannel 0: Mhmm.\n\nChannel 1: very much.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.028908049687743187}],"sentiment":"neutral","sentiment_score":0.028908049687743187,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Yeah.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.13709329068660736},{"text":"Good afternoon.","start":3.4399998,"end":4.18,"sentiment":"positive","sentiment_score":0.4105568379163742},{"text":"Andy, it's Ronald from Cloud Solution IT.","start":4.88,"end":8.82,"sentiment":"positive","sentiment_score":0.34648727093424114},{"text":"How are you doing today?","start":9.5199995,"end":10.66,"sentiment":"neutral","sentiment_score":0.33234925866127013}],"sentiment":"positive","sentiment_score":0.33635761042435963,"channel":0,"num_words":15,"start":3.1999998,"end":10.66},{"sentences":[{"text":"Good.","start":11.04,"end":11.36,"sentiment":"positive","sentiment_score":0.5976662039756775},{"text":"Thanks.","start":11.36,"end":11.679999,"sentiment":"positive","sentiment_score":0.5553604960441589},{"text":"What's it in regards to, mate?","start":11.679999,"end":13.059999,"sentiment":"neutral","sentiment_score":0.1255293389161428}],"sentiment":"neutral","sentiment_score":0.23827534168958664,"channel":1,"num_words":8,"start":11.04,"end":13.059999},{"sentences":[{"text":"Yep.","start":13.765,"end":14.165,"sentiment":"neutral","sentiment_score":0.11611326783895493},{"text":"I'll make this thing quick, sir.","start":14.165,"end":15.445,"sentiment":"neutral","sentiment_score":0.2449238325158755},{"text":"This is regarding the introductory meeting that we're requesting.","start":15.445,"end":18.265,"sentiment":"neutral","sentiment_score":0.052686104343997106},{"text":"If you can remember, I was able to touch base with you last February.","start":19.045,"end":22.185,"sentiment":"neutral","sentiment_score":0.058779796319348473},{"text":"Name of the company again, it's Cloud Solution IT.","start":23.445,"end":26.505001,"sentiment":"neutral","sentiment_score":0.030651066245304212}],"sentiment":"neutral","sentiment_score":0.08098994735150765,"channel":0,"num_words":39,"start":13.765,"end":26.505001},{"sentences":[{"text":"When When did you touch base with me?","start":27.204998,"end":28.99,"sentiment":"neutral","sentiment_score":0.01075420924462378},{"text":"Last February, did you say, or February this year?","start":28.99,"end":31.41,"sentiment":"neutral","sentiment_score":0.0014604107321550448}],"sentiment":"neutral","sentiment_score":0.005833962973316803,"channel":1,"num_words":17,"start":27.204998,"end":31.41},{"sentences":[{"text":"February last year, sir.","start":32.41,"end":35.31,"sentiment":"neutral","sentiment_score":0.0022895983420312405}],"sentiment":"neutral","sentiment_score":0.0022895983420312405,"channel":0,"num_words":4,"start":32.41,"end":35.31},{"sentences":[{"text":"As in 2025?","start":35.949997,"end":37.41,"sentiment":"neutral","sentiment_score":0.002119491808116436}],"sentiment":"neutral","sentiment_score":0.002119491808116436,"channel":1,"num_words":3,"start":35.949997,"end":37.41},{"sentences":[{"text":"Yep.","start":38.09,"end":38.41,"sentiment":"neutral","sentiment_score":0.010230918414890766},{"text":"October 2025.","start":38.41,"end":40.03,"sentiment":"neutral","sentiment_score":0.006544196745380759}],"sentiment":"neutral","sentiment_score":0.007773103968550761,"channel":0,"num_words":3,"start":38.09,"end":40.03},{"sentences":[{"text":"Well, so so, like, almost almost two years ago.","start":40.905003,"end":43.725002,"sentiment":"neutral","sentiment_score":-0.007926932122144435}],"sentiment":"neutral","sentiment_score":-0.007926932122144435,"channel":1,"num_words":9,"start":40.905003,"end":43.725002},{"sentences":[{"text":"Yeah.","start":44.684998,"end":45.184998,"sentiment":"neutral","sentiment_score":-0.01236109621822834},{"text":"Like, what what what in Morpburnonia.","start":45.245,"end":47.184998,"sentiment":"neutral","sentiment_score":-0.030532190886636574}],"sentiment":"neutral","sentiment_score":-0.027936320219721113,"channel":0,"num_words":7,"start":44.684998,"end":47.184998},{"sentences":[{"text":"Yeah.","start":47.945,"end":48.185,"sentiment":"neutral","sentiment_score":-0.00385409314185381},{"text":"Look.","start":48.185,"end":48.505,"sentiment":"neutral","sentiment_score":-0.031887486577034},{"text":"No.","start":48.505,"end":48.745003,"sentiment":"neutral","sentiment_score":-0.18867793679237368},{"text":"We don't need any IT solutions.","start":48.745003,"end":50.505,"sentiment":"neutral","sentiment_score":-0.2583170135815938},{"text":"We've got an IT company that we use.","start":50.505,"end":52.745003,"sentiment":"neutral","sentiment_score":-0.06761374417692423}],"sentiment":"neutral","sentiment_score":-0.13619009125977755,"channel":1,"num_words":17,"start":47.945,"end":52.745003},{"sentences":[{"text":"They're two doors","start":52.745003,"end":53.625,"sentiment":"neutral","sentiment_score":-0.027824875588218372}],"sentiment":"neutral","sentiment_score":-0.027824875588218372,"channel":1,"num_words":3,"start":52.745003,"end":53.625},{"sentences":[{"text":"Yeah.","start":53.586876,"end":53.746872,"sentiment":"neutral","sentiment_score":0.004129935055971146}],"sentiment":"neutral","sentiment_score":0.004129935055971146,"channel":0,"num_words":1,"start":53.586876,"end":53.746872},{"sentences":[{"text":"up","start":53.625,"end":53.945,"sentiment":"neutral","sentiment_score":0.009526309557259085}],"sentiment":"neutral","sentiment_score":0.009526309557259085,"channel":1,"num_words":1,"start":53.625,"end":53.945},{"sentences":[{"text":"Mhmm.","start":53.746872,"end":54.246872,"sentiment":"neutral","sentiment_score":0.024913279339671135}],"sentiment":"neutral","sentiment_score":0.024913279339671135,"channel":0,"num_words":1,"start":53.746872,"end":54.246872},{"sentences":[{"text":"from us in the same location.","start":53.945,"end":55.485,"sentiment":"neutral","sentiment_score":0.0251752653469642},{"text":"So all good.","start":55.545002,"end":56.58694,"sentiment":"positive","sentiment_score":0.3545065720876058},{"text":"Thanks","start":56.58694,"end":56.90694,"sentiment":"positive","sentiment_score":0.47137677669525146}],"sentiment":"neutral","sentiment_score":0.1685948085039854,"channel":1,"num_words":10,"start":53.945,"end":56.90694},{"sentences":[{"text":"Mhmm.","start":56.706875,"end":57.206875,"sentiment":"positive","sentiment_score":0.353191614151001}],"sentiment":"positive","sentiment_score":0.353191614151001,"channel":0,"num_words":1,"start":56.706875,"end":57.206875},{"sentences":[{"text":"very much.","start":56.90694,"end":57.65694,"sentiment":"positive","sentiment_score":0.370490700006485}],"sentiment":"positive","sentiment_score":0.370490700006485,"channel":1,"num_words":2,"start":56.90694,"end":57.65694}]},"summary":{"result":"success","short":"The customer, Ronald, receives a call from an IT company representative named Andy regarding an introductory meeting. Ronald reminds Andy that he touch base with him almost two years ago and asks about the company's name. Andy explains that they don't need any IT solutions and that their IT company is located in Morpburnonia. They end the call politely."},"intents":{"segments":[{"text":"This is regarding the introductory meeting that we're requesting.","start_word":31,"end_word":39,"intents":[{"intent":"Invite to meeting","confidence_score":0.000078454126}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.08300067484378815},{"text":"Good afternoon. Andy, it's Ronald from Cloud Solution IT.","start_word":2,"end_word":10,"sentiment":"positive","sentiment_score":0.3675236105918884},{"text":"How are you doing today?","start_word":11,"end_word":15,"sentiment":"neutral","sentiment_score":0.3310316205024719},{"text":"Good. Thanks.","start_word":16,"end_word":17,"sentiment":"positive","sentiment_score":0.5765133500099182},{"text":"What's it in regards to, mate? Yep. I'll make this thing quick, sir. This is regarding the introductory meeting that we're requesting. If you can remember, I was able to touch base with you last February. Name of the company again, it's Cloud Solution IT. When When did you touch base with me? Last February, did you say, or February this year? February last year, sir. As in 2025? Yep. October 2025. Well, so so, like, almost almost two years ago. Yeah. Like, what what what in Morpburnonia. Yeah. Look. No. We don't need any IT solutions. We've got an IT company that we use. They're two doors Yeah. up Mhmm. from us in the same location.","start_word":18,"end_word":134,"sentiment":"neutral","sentiment_score":0.017471134662628174},{"text":"So all good. Thanks Mhmm. very much.","start_word":135,"end_word":141,"sentiment":"positive","sentiment_score":0.3855665624141693}],"average":{"sentiment":"neutral","sentiment_score":0.07973262613469904}}}}