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Yep. Mhmm. Yep. Yep.\n\nYep. Yeah. You pay for the amount so we can activate the service. You get your first month free, your second month's paid, so you don't receive an invoice until the third month. Yeah.\n\nSorry. Say that again if you want. What time is it now? Not oh, hang on. Depends.\n\nBut you're where are you? In Canberra or in Sydney? No. It probably won't come until Thursday because it's too late now. It had to go out this morning.\n\nSo it's gotta go under early run. Look. I can't guarantee you might you might get to my there tomorrow afternoon. Otherwise, it'll get there Thursday for sure. Yeah.\n\nAlright. No problem. Thanks. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.08,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.29726818203926086},{"text":"Yep.","start":11.92,"end":12.015,"sentiment":"neutral","sentiment_score":0.15673710405826569},{"text":"Mhmm.","start":13.775001,"end":14.275001,"sentiment":"neutral","sentiment_score":0.02106953039765358},{"text":"Yep.","start":24.015,"end":24.515,"sentiment":"neutral","sentiment_score":0.08379511535167694},{"text":"Yep.","start":28.330002,"end":28.830002,"sentiment":"neutral","sentiment_score":0.062031328678131104}],"sentiment":"neutral","sentiment_score":0.15302824042737484,"num_words":6,"start":0.08,"end":28.830002},{"sentences":[{"text":"Yep.","start":29.050001,"end":29.550001,"sentiment":"neutral","sentiment_score":0.057104527950286865},{"text":"Yeah.","start":32.25,"end":32.49,"sentiment":"neutral","sentiment_score":0.0661124587059021},{"text":"You pay for the amount so we can activate the service.","start":32.49,"end":34.89,"sentiment":"neutral","sentiment_score":0.13358731296929446},{"text":"You get your first month free, your second month's paid, so you don't receive an invoice until the third month.","start":34.89,"end":40.27,"sentiment":"neutral","sentiment_score":0.09323886632919312},{"text":"Yeah.","start":41.265,"end":41.765,"sentiment":"neutral","sentiment_score":0.05274347215890885}],"sentiment":"neutral","sentiment_score":0.10324112435474116,"num_words":34,"start":29.050001,"end":41.765},{"sentences":[{"text":"Sorry.","start":52.305,"end":52.625,"sentiment":"neutral","sentiment_score":-0.03190264850854874},{"text":"Say that again if you want.","start":52.625,"end":54.165,"sentiment":"neutral","sentiment_score":-0.014899043987194696},{"text":"What time is it now?","start":59.78,"end":61.08,"sentiment":"neutral","sentiment_score":-0.011359128542244435},{"text":"Not oh, hang on.","start":63.3,"end":64.74,"sentiment":"neutral","sentiment_score":-0.05691467970609665},{"text":"Depends.","start":64.74,"end":65.24,"sentiment":"neutral","sentiment_score":-0.0283270999789238}],"sentiment":"neutral","sentiment_score":-0.025534021996838206,"num_words":17,"start":52.305,"end":65.24},{"sentences":[{"text":"But you're where are you?","start":66.275,"end":67.235,"sentiment":"neutral","sentiment_score":-0.017673321440815924},{"text":"In Canberra or in Sydney?","start":67.235,"end":68.935,"sentiment":"neutral","sentiment_score":-0.014781081303954124},{"text":"No.","start":70.354996,"end":70.835,"sentiment":"neutral","sentiment_score":-0.13989058136940002},{"text":"It probably won't come until Thursday because it's too late now.","start":70.835,"end":73.955,"sentiment":"neutral","sentiment_score":-0.1810111173174598},{"text":"It had to go out this morning.","start":73.955,"end":75.575,"sentiment":"neutral","sentiment_score":-0.13476835829871042}],"sentiment":"neutral","sentiment_score":-0.11160908254056141,"num_words":29,"start":66.275,"end":75.575},{"sentences":[{"text":"So it's gotta go under early run.","start":76.995,"end":78.93,"sentiment":"neutral","sentiment_score":-0.07768564245530538},{"text":"Look.","start":79.17,"end":79.41,"sentiment":"neutral","sentiment_score":-0.09383857250213624},{"text":"I can't guarantee you might you might get to my there tomorrow afternoon.","start":79.41,"end":83.75,"sentiment":"neutral","sentiment_score":-0.11167037028532761},{"text":"Otherwise, it'll get there Thursday for sure.","start":84.45,"end":86.87,"sentiment":"neutral","sentiment_score":-0.10664514239345278},{"text":"Yeah.","start":90.05,"end":90.55,"sentiment":"neutral","sentiment_score":0.03927083685994148}],"sentiment":"neutral","sentiment_score":-0.09643441528595727,"num_words":29,"start":76.995,"end":90.55},{"sentences":[{"text":"Alright.","start":94.602875,"end":94.922874,"sentiment":"neutral","sentiment_score":0.23088620603084564},{"text":"No problem.","start":94.922874,"end":95.48287,"sentiment":"positive","sentiment_score":0.33441874384880066},{"text":"Thanks.","start":95.48287,"end":95.72288,"sentiment":"positive","sentiment_score":0.3646886646747589},{"text":"Bye.","start":95.72288,"end":96.22288,"sentiment":"neutral","sentiment_score":0.260046124458313},{"text":"Bye.","start":97.322876,"end":97.822876,"sentiment":"neutral","sentiment_score":0.15459764003753662}],"sentiment":"neutral","sentiment_score":0.27984268714984256,"num_words":6,"start":94.602875,"end":97.822876}]}}]},{"alternatives":[{"transcript":"Hi. This is Charlie. I was trying to sign up for the Internet plan by Super Network yesterday. But while I was on a on a payment section, like, when I when I selected the six month contract, it shows that it gives us one month free for the start. But it still shows the payment amount is, like Oh, really? Oh, okay. Yep. Okay. And if I if I choose the express delivery for the router, then will it come by Wednesday? If I choose the express delivery, then will it come by Wednesday? I'm in Sydney. Yep. Tomorrow afternoon or Thursday. Yep. Okay. Thank you. Yep. Okay. Thank you. Yep. 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This is Charlie. I was trying to sign up for the Internet plan by Super Network yesterday. But while I was on a on a payment section, like, when I when I selected the six month contract, it shows that it gives us one month free for the start. But it still shows the payment amount is, like Oh, really?\n\nOh, okay. Yep. Okay. And if I if I choose the express delivery for the router, then will it come by Wednesday? If I choose the express delivery, then will it come by Wednesday?\n\nI'm in Sydney. Yep. Tomorrow afternoon or Thursday. Yep. Okay.\n\nThank you. Yep. Okay. Thank you. Yep.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.6399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.15258559584617615},{"text":"This is Charlie.","start":2.8799999,"end":3.86,"sentiment":"neutral","sentiment_score":0.12810717523097992},{"text":"I was trying to sign up for the Internet plan by Super Network yesterday.","start":5.2,"end":13.139999,"sentiment":"neutral","sentiment_score":0.13118479773402214},{"text":"But while I was on a on a payment section, like, when I when I selected the six month contract, it shows that it gives us one month free for the start.","start":14.355,"end":28.695,"sentiment":"neutral","sentiment_score":0.03636125318007544},{"text":"But it still shows the payment amount is, like Oh, really?","start":29.3,"end":42.495003,"sentiment":"neutral","sentiment_score":0.02869792248715054}],"sentiment":"neutral","sentiment_score":0.06315953342518846,"num_words":61,"start":2.6399999,"end":42.495003},{"sentences":[{"text":"Oh, okay.","start":42.955,"end":43.595,"sentiment":"neutral","sentiment_score":0.08338050544261932},{"text":"Yep.","start":43.595,"end":43.995003,"sentiment":"neutral","sentiment_score":0.10216471552848816},{"text":"Okay.","start":43.995003,"end":44.395,"sentiment":"neutral","sentiment_score":0.06985306739807129},{"text":"And if I if I choose the express delivery for the router, then will it come by Wednesday?","start":44.395,"end":49.935,"sentiment":"neutral","sentiment_score":0.020152698477937117},{"text":"If I choose the express delivery, then will it come by Wednesday?","start":54.66,"end":59.0,"sentiment":"neutral","sentiment_score":-0.004130430985242128}],"sentiment":"neutral","sentiment_score":0.019175358664463547,"num_words":34,"start":42.955,"end":59.0},{"sentences":[{"text":"I'm in Sydney.","start":69.075,"end":69.975,"sentiment":"neutral","sentiment_score":-0.018480905331671238},{"text":"Yep.","start":76.354996,"end":76.854996,"sentiment":"neutral","sentiment_score":-0.035238899290561676},{"text":"Tomorrow afternoon or Thursday.","start":88.100006,"end":89.560005,"sentiment":"neutral","sentiment_score":-0.032763488590717316},{"text":"Yep.","start":90.922935,"end":91.32294,"sentiment":"neutral","sentiment_score":0.06603126227855682},{"text":"Okay.","start":91.32294,"end":91.82294,"sentiment":"neutral","sentiment_score":0.16446495056152344}],"sentiment":"neutral","sentiment_score":0.0008760643191635609,"num_words":10,"start":69.075,"end":91.82294},{"sentences":[{"text":"Thank you.","start":93.242935,"end":93.64294,"sentiment":"neutral","sentiment_score":0.3308126628398895},{"text":"Yep.","start":93.64294,"end":93.96294,"sentiment":"neutral","sentiment_score":0.14451630413532257},{"text":"Okay.","start":93.96294,"end":94.36294,"sentiment":"neutral","sentiment_score":0.2175220102071762},{"text":"Thank you.","start":94.36294,"end":95.022934,"sentiment":"neutral","sentiment_score":0.3327367305755615},{"text":"Yep.","start":96.36294,"end":96.76294,"sentiment":"neutral","sentiment_score":0.20378915965557096}],"sentiment":"neutral","sentiment_score":0.2704180372612817,"num_words":7,"start":93.242935,"end":96.76294},{"sentences":[{"text":"Thank you.","start":96.76294,"end":97.422935,"sentiment":"positive","sentiment_score":0.3922455459833145}],"sentiment":"positive","sentiment_score":0.3922455459833145,"num_words":2,"start":96.76294,"end":97.422935}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon.\n\nChannel 1: Hi. This is Charlie. I was trying to sign up for the Internet plan by Super\n\nChannel 0: Yep.\n\nChannel 1: Network yesterday.\n\nChannel 0: Mhmm.\n\nChannel 1: But while I was on a on a payment section, like, when I when I selected the six month contract, it\n\nChannel 0: Yep.\n\nChannel 1: shows that it gives us one month free for the start.\n\nChannel 0: Yep. Yep.\n\nChannel 1: But it still shows the payment amount is, like\n\nChannel 0: Yeah. You pay for the amount so we can activate the service. You get your first month free, your second month's paid, so you don't receive an invoice until the third month. Yeah.\n\nChannel 1: Oh, really? Oh, okay. Yep. Okay. And if I if I choose the express delivery for the router, then will it come by Wednesday?\n\nChannel 0: Sorry. Say that again if you want.\n\nChannel 1: If I choose the express delivery, then will it come by Wednesday?\n\nChannel 0: What time is it now? Not oh, hang on. Depends. But you're where are you? In Canberra or in Sydney?\n\nChannel 1: I'm in Sydney.\n\nChannel 0: No. It probably won't come until Thursday because it's too late now. It had to go out this morning.\n\nChannel 1: Yep.\n\nChannel 0: So it's gotta go under early run. Look. I can't guarantee you might you might get to my there tomorrow afternoon. Otherwise, it'll get there Thursday for sure.\n\nChannel 1: Tomorrow afternoon or Thursday.\n\nChannel 0: Yeah.\n\nChannel 1: Yep. Okay. Thank you. Yep. Okay.\n\nThank you.\n\nChannel 0: Alright. No problem. Thanks. Bye.\n\nChannel 1: Yep. Thank you.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.08,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.29726818203926086}],"sentiment":"neutral","sentiment_score":0.29726818203926086,"channel":0,"num_words":2,"start":0.08,"end":0.65999997},{"sentences":[{"text":"Hi.","start":2.6399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.15258559584617615},{"text":"This is Charlie.","start":2.8799999,"end":3.86,"sentiment":"neutral","sentiment_score":0.12810717523097992},{"text":"I was trying to sign up for the Internet plan by 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section, like, when I when I selected the six month contract, it","start":14.355,"end":24.115,"sentiment":"neutral","sentiment_score":0.013071447522157715}],"sentiment":"neutral","sentiment_score":0.013071447522157715,"channel":1,"num_words":21,"start":14.355,"end":24.115},{"sentences":[{"text":"Yep.","start":24.015,"end":24.515,"sentiment":"neutral","sentiment_score":0.08379511535167694}],"sentiment":"neutral","sentiment_score":0.08379511535167694,"channel":0,"num_words":1,"start":24.015,"end":24.515},{"sentences":[{"text":"shows that it gives us one month free for the 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you?","start":66.275,"end":67.235,"sentiment":"neutral","sentiment_score":-0.017673321440815924},{"text":"In Canberra or in Sydney?","start":67.235,"end":68.935,"sentiment":"neutral","sentiment_score":-0.014781081303954124}],"sentiment":"neutral","sentiment_score":-0.02375267376191914,"channel":0,"num_words":20,"start":59.78,"end":68.935},{"sentences":[{"text":"I'm in Sydney.","start":69.075,"end":69.975,"sentiment":"neutral","sentiment_score":-0.018480905331671238}],"sentiment":"neutral","sentiment_score":-0.018480905331671238,"channel":1,"num_words":3,"start":69.075,"end":69.975},{"sentences":[{"text":"No.","start":70.354996,"end":70.835,"sentiment":"neutral","sentiment_score":-0.13989058136940002},{"text":"It probably won't come until Thursday because it's too late now.","start":70.835,"end":73.955,"sentiment":"neutral","sentiment_score":-0.1810111173174598},{"text":"It had to go out this 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you.","start":96.76294,"end":97.422935,"sentiment":"positive","sentiment_score":0.3922455459833145}],"sentiment":"neutral","sentiment_score":0.32942675054073334,"channel":1,"num_words":3,"start":96.36294,"end":97.422935},{"sentences":[{"text":"Bye.","start":97.322876,"end":97.822876,"sentiment":"neutral","sentiment_score":0.15459764003753662}],"sentiment":"neutral","sentiment_score":0.15459764003753662,"channel":0,"num_words":1,"start":97.322876,"end":97.822876}]},"summary":{"result":"success","short":"The customer is trying to sign up for an internet plan and is having trouble accessing the service. The agent explains that the customer needs to pay for the first month and then activate the service if they choose to use it. The customer is also asked about the delivery of their router and is told it will arrive on Thursday."},"intents":{"segments":[{"text":"I was trying to sign up for the Internet plan by Super Yep. Network yesterday.","start_word":6,"end_word":20,"intents":[{"intent":"Sign up for internet plan by super yep","confidence_score":0.0008493839}]},{"text":"But it still shows the payment amount is, like Yeah. You pay for the amount so we can activate the service. You get your first month free, your second month's paid, so you don't receive an invoice until the third month. Yeah.","start_word":57,"end_word":98,"intents":[{"intent":"Inquire about payment amount","confidence_score":0.016988665}]},{"text":"What time is it now?","start_word":142,"end_word":146,"intents":[{"intent":"Confirm delivery time","confidence_score":0.2261684},{"intent":"Confirm delivery time","confidence_score":0.072474815},{"intent":"Confirm arrival time","confidence_score":0.13814653}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Hi. This is Charlie. I was trying to sign up for the Internet plan by Super Yep. Network yesterday. Mhmm. But while I was on a on a payment section, like, when I when I selected the six month contract, it Yep. shows that it gives us one month free for the start. Yep. Yep. But it still shows the payment amount is, like Yeah. You pay for the amount so we can activate the service. You get your first month free, your second month's paid, so you don't receive an invoice until the third month. Yeah. Oh, really? Oh, okay. Yep. Okay. And if I if I choose the express delivery for the router, then will it come by Wednesday? Sorry. Say that again if you want. If I choose the express delivery, then will it come by Wednesday? What time is it now? Not oh, hang on. Depends. But you're where are you? In Canberra or in Sydney? I'm in Sydney. No. It probably won't come until Thursday because it's too late now. It had to go out this morning. Yep. So it's gotta go under early run. Look. I can't guarantee you might you might get to my there tomorrow afternoon. Otherwise, it'll get there Thursday for sure. Tomorrow afternoon or Thursday. Yeah. Yep. Okay. Thank you. Yep. Okay. Thank you. Alright.","start_word":0,"end_word":226,"sentiment":"neutral","sentiment_score":0.0198405422270298},{"text":"No problem. Thanks.","start_word":227,"end_word":229,"sentiment":"positive","sentiment_score":0.349097341299057},{"text":"Bye. Yep.","start_word":230,"end_word":231,"sentiment":"neutral","sentiment_score":0.23191764950752256},{"text":"Thank you.","start_word":232,"end_word":233,"sentiment":"positive","sentiment_score":0.3836773335933686},{"text":"Bye.","start_word":234,"end_word":234,"sentiment":"neutral","sentiment_score":0.20568564534187317}],"average":{"sentiment":"neutral","sentiment_score":0.03331485962094107}}}}