{"metadata":{"transaction_key":"deprecated","request_id":"019fdae2-fc50-73d3-89d5-d242e2241788","sha256":"fa889c29de9e2f78b33892ff3baa706eef877840bf271b9d7315d58bb031bcc3","created":"2026-08-07T06:22:17.746Z","duration":7.9199376,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":24},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling IT at Glenny. Unfortunately, we're not available to take your call right now.","confidence":0.99902344,"words":[{"word":"thank","start":2.72,"end":2.96,"confidence":0.5488281,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4613988399505615},{"word":"you","start":2.96,"end":3.12,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5062168836593628},{"word":"for","start":3.12,"end":3.28,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5139822363853455},{"word":"calling","start":3.28,"end":3.6799998,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.661631166934967},{"word":"it","start":3.6799998,"end":4.0,"confidence":0.98291016,"punctuated_word":"IT","sentiment":"positive","sentiment_score":0.6755502223968506},{"word":"at","start":4.0,"end":4.08,"confidence":0.8676758,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.6653545498847961},{"word":"glenny","start":4.08,"end":4.58,"confidence":0.84309894,"punctuated_word":"Glenny.","sentiment":"positive","sentiment_score":0.653109610080719},{"word":"unfortunately","start":4.88,"end":5.38,"confidence":0.9970703,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.6928672194480896},{"word":"we're","start":5.44,"end":5.68,"confidence":0.78100586,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.7892968058586121},{"word":"not","start":5.68,"end":5.92,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7945630550384521},{"word":"available","start":5.92,"end":6.3199997,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.8065105080604553},{"word":"to","start":6.3199997,"end":6.48,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8425405621528625},{"word":"take","start":6.48,"end":6.72,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.815826952457428},{"word":"your","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7982495427131653},{"word":"call","start":6.8799996,"end":7.12,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7757959961891174},{"word":"right","start":7.12,"end":7.2799997,"confidence":0.9970703,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.751229465007782},{"word":"now","start":7.2799997,"end":7.7799997,"confidence":0.99609375,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4719664752483368}],"paragraphs":{"transcript":"\nThank you for calling IT at Glenny. Unfortunately, we're not available to take your call right now.","paragraphs":[{"sentences":[{"text":"Thank you for calling IT at Glenny.","start":2.72,"end":4.58,"sentiment":"positive","sentiment_score":0.5910347870418003},{"text":"Unfortunately, we're not available to take your call right now.","start":4.88,"end":7.7799997,"sentiment":"negative","sentiment_score":-0.7538846582174301}],"sentiment":"neutral","sentiment_score":-0.2000942984048058,"num_words":17,"start":2.72,"end":7.7799997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling IT at Glenny. Unfortunately, we're not available to take your call right now.","paragraphs":[{"sentences":[{"text":"Thank you for calling IT at Glenny.","start":2.72,"end":4.58,"sentiment":"positive","sentiment_score":0.5910347870418003},{"text":"Unfortunately, we're not available to take your call right now.","start":4.88,"end":7.7799997,"sentiment":"negative","sentiment_score":-0.7538846582174301}],"sentiment":"neutral","sentiment_score":-0.2000942984048058,"channel":1,"num_words":17,"start":2.72,"end":7.7799997}]},"summary":{"result":"success","short":"Thank you for calling IT at Glenny. Unfortunately, we're not available to take your call right now."},"intents":{"segments":[{"text":"Unfortunately, we're not available to take your call right now.","start_word":7,"end_word":16,"intents":[{"intent":"Inform unavailability","confidence_score":0.06298238}]}]},"sentiments":{"segments":[{"text":"Thank you for calling IT at Glenny.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.6096572279930115},{"text":"Unfortunately, we're not available to take your call right now.","start_word":7,"end_word":16,"sentiment":"negative","sentiment_score":-0.7670416235923767}],"average":{"sentiment":"neutral","sentiment_score":-0.1934171120325724}}}}