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May I know the indicator light of the router? The color? Is it red, green? Okay. I see. Is it okay when you got home, kindly reboot the router, full power cycle the router? So we did reboot it reboot the service on our end, the network. So for it to take effect, we have to full power cycle the router on your end. So once you got the router, unplug it, turn it off, keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. Okay. Sure. Okay. Thank you. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Okay. I see. May I know since when it happened? Does it just randomly went off?\n\nOkay. Mhmm. May I know the indicator light of the router? The color? Is it red, green?\n\nOkay. I see. Is it okay when you got home, kindly reboot the router, full power cycle the router? So we did reboot it reboot the service on our end, the network. So for it to take effect, we have to full power cycle the router on your end.\n\nSo once you got the router, unplug it, turn it off, keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. Okay. Sure. Okay.\n\nThank you. 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Internet's not working for some reason. You guys sent me a message saying, dear Adam, we noticed you're still offline and was reaching you by phone, but did not couldn't get through. My wife called me early in the day, maybe, like, about about 1PM or something, 2PM. They called me, but the Internet's not open. I'm not sure because I'm not at home.\n\nAlright. I might just get my wife call you so that you can explain that to her. Okay. Alright. Thank you very much.\n\nBye.","paragraphs":[{"sentences":[{"text":"My Internet's not working for some reason.","start":9.04,"end":14.685,"sentiment":"negative","sentiment_score":-0.38815070050103323},{"text":"You guys sent me a message saying, dear Adam, we noticed you're still offline and was reaching you by phone, but did not couldn't get through.","start":14.685,"end":24.705,"sentiment":"neutral","sentiment_score":-0.29767992146886313},{"text":"My wife called me early in the day, maybe, like, about about 1PM or something, 2PM.","start":33.77,"end":39.405,"sentiment":"neutral","sentiment_score":-0.09704633546061814},{"text":"They called me, but the Internet's not open.","start":41.885,"end":44.625,"sentiment":"neutral","sentiment_score":-0.18745084572583437},{"text":"I'm not sure because I'm not at home.","start":53.3,"end":55.72,"sentiment":"neutral","sentiment_score":-0.21386780962347984}],"sentiment":"neutral","sentiment_score":-0.23415420725941657,"num_words":65,"start":9.04,"end":55.72},{"sentences":[{"text":"Alright.","start":92.11,"end":92.51,"sentiment":"neutral","sentiment_score":0.08002753555774689},{"text":"I might just get my wife call you so that you can explain that to her.","start":92.51,"end":96.545,"sentiment":"neutral","sentiment_score":0.0586621705442667},{"text":"Okay.","start":99.085,"end":99.585,"sentiment":"neutral","sentiment_score":0.19063664972782135},{"text":"Alright.","start":99.725,"end":99.965004,"sentiment":"neutral","sentiment_score":0.31546252965927124},{"text":"Thank you very much.","start":99.965004,"end":101.025,"sentiment":"positive","sentiment_score":0.5530442744493484}],"sentiment":"neutral","sentiment_score":0.16247384962828262,"num_words":23,"start":92.11,"end":101.025},{"sentences":[{"text":"Bye.","start":102.205,"end":102.705,"sentiment":"neutral","sentiment_score":0.26279640197753906}],"sentiment":"neutral","sentiment_score":0.26279640197753906,"num_words":1,"start":102.205,"end":102.705}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: My Internet's not working for some reason. You guys sent me a message saying, dear Adam, we noticed you're still offline and was reaching you by phone, but did not couldn't get through.\n\nChannel 0: Mhmm. Mhmm. Okay. I see. May I know since when it happened?\n\nDoes it just randomly went off?\n\nChannel 1: My wife called me early in the day, maybe, like, about about 1PM or something, 2PM.\n\nChannel 0: Okay. Mhmm.\n\nChannel 1: They called me, but the Internet's not open.\n\nChannel 0: May I know the indicator light of the router? The color? Is it red, green?\n\nChannel 1: I'm not sure because I'm not at home.\n\nChannel 0: Okay. I see. Is it okay when you got home, kindly reboot the router, full power cycle the router? So we did reboot it reboot the service on our end, the network. So for it to take effect, we have to full power cycle the router on your end.\n\nSo once you got the router, unplug it, turn it off, keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection.\n\nChannel 1: Alright.\n\nChannel 0: Okay.\n\nChannel 1: I might just get my wife call you so that you can explain that to her.\n\nChannel 0: Sure.\n\nChannel 1: Okay. Alright. Thank you very much.\n\nChannel 0: Okay.\n\nChannel 1: Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.15863293409347534},{"text":"Good afternoon.","start":2.24,"end":3.06,"sentiment":"positive","sentiment_score":0.3461974263191223},{"text":"This is Maureen from Airtel tech support.","start":3.12,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.329107437814985},{"text":"How can I assist you today?","start":6.3999996,"end":7.94,"sentiment":"neutral","sentiment_score":0.32962022225062054}],"sentiment":"neutral","sentiment_score":0.32078132405877113,"channel":0,"num_words":16,"start":1.76,"end":7.94},{"sentences":[{"text":"My Internet's not working for some reason.","start":9.04,"end":14.685,"sentiment":"negative","sentiment_score":-0.38815070050103323},{"text":"You guys sent me a message saying, dear Adam, we noticed you're still offline and was reaching you by phone, but did not couldn't get through.","start":14.685,"end":24.705,"sentiment":"neutral","sentiment_score":-0.29767992146886313}],"sentiment":"neutral","sentiment_score":-0.3168706927787174,"channel":1,"num_words":33,"start":9.04,"end":24.705},{"sentences":[{"text":"Mhmm.","start":25.955,"end":26.035,"sentiment":"neutral","sentiment_score":-0.12120993435382844},{"text":"Mhmm.","start":26.035,"end":26.435001,"sentiment":"neutral","sentiment_score":-0.05544809252023697},{"text":"Okay.","start":26.435001,"end":26.755001,"sentiment":"neutral","sentiment_score":-0.03485017269849777},{"text":"I see.","start":26.755001,"end":27.33,"sentiment":"neutral","sentiment_score":-0.029335775412619114},{"text":"May I know since when it happened?","start":27.73,"end":29.59,"sentiment":"neutral","sentiment_score":-0.03170613492173808}],"sentiment":"neutral","sentiment_score":-0.041010224570830665,"channel":0,"num_words":12,"start":25.955,"end":29.59},{"sentences":[{"text":"Does it just randomly went off?","start":30.21,"end":32.15,"sentiment":"neutral","sentiment_score":-0.08602487482130527}],"sentiment":"neutral","sentiment_score":-0.08602487482130527,"channel":0,"num_words":6,"start":30.21,"end":32.15},{"sentences":[{"text":"My wife called me early in the day, maybe, like, about about 1PM or something, 2PM.","start":33.77,"end":39.405,"sentiment":"neutral","sentiment_score":-0.09704633546061814}],"sentiment":"neutral","sentiment_score":-0.09704633546061814,"channel":1,"num_words":16,"start":33.77,"end":39.405},{"sentences":[{"text":"Okay.","start":40.93,"end":41.43,"sentiment":"neutral","sentiment_score":-0.05458994582295418},{"text":"Mhmm.","start":41.685,"end":42.185,"sentiment":"neutral","sentiment_score":-0.04089896008372307}],"sentiment":"neutral","sentiment_score":-0.04774445295333862,"channel":0,"num_words":2,"start":40.93,"end":42.185},{"sentences":[{"text":"They called me, but the Internet's not open.","start":41.885,"end":44.625,"sentiment":"neutral","sentiment_score":-0.18745084572583437}],"sentiment":"neutral","sentiment_score":-0.18745084572583437,"channel":1,"num_words":8,"start":41.885,"end":44.625},{"sentences":[{"text":"May I know the indicator light of the router?","start":47.845,"end":50.345,"sentiment":"neutral","sentiment_score":-0.06352567382984692},{"text":"The color?","start":50.485,"end":51.205,"sentiment":"neutral","sentiment_score":-0.0390559583902359},{"text":"Is it red, green?","start":51.205,"end":52.585,"sentiment":"neutral","sentiment_score":-0.04824836738407612}],"sentiment":"neutral","sentiment_score":-0.05618909671902657,"channel":0,"num_words":15,"start":47.845,"end":52.585},{"sentences":[{"text":"I'm not sure because I'm not at home.","start":53.3,"end":55.72,"sentiment":"neutral","sentiment_score":-0.21386780962347984}],"sentiment":"neutral","sentiment_score":-0.21386780962347984,"channel":1,"num_words":8,"start":53.3,"end":55.72},{"sentences":[{"text":"Okay.","start":57.850002,"end":58.09,"sentiment":"neutral","sentiment_score":-0.023051004856824875},{"text":"I see.","start":58.09,"end":58.83,"sentiment":"neutral","sentiment_score":-0.004611545242369176},{"text":"Is it okay when you got home, kindly reboot the router, full power cycle the router?","start":60.41,"end":67.630005,"sentiment":"neutral","sentiment_score":0.0025050342082977295},{"text":"So we did reboot it reboot the service on our end, the network.","start":68.01,"end":73.175,"sentiment":"neutral","sentiment_score":-0.0002110791034423388},{"text":"So for it to take effect, we have to full power cycle the router on your end.","start":73.955,"end":78.935,"sentiment":"neutral","sentiment_score":-0.002390788101098117}],"sentiment":"neutral","sentiment_score":-0.0007261423280044478,"channel":0,"num_words":49,"start":57.850002,"end":78.935},{"sentences":[{"text":"So once you got the router, unplug it, turn it off, keep it unplugged for twenty minutes.","start":79.155,"end":87.06,"sentiment":"neutral","sentiment_score":-0.022384369088446394},{"text":"After that, plug it back in and check your Internet connection.","start":87.439995,"end":90.5,"sentiment":"neutral","sentiment_score":-0.016540863805196503}],"sentiment":"neutral","sentiment_score":-0.02008870629859822,"channel":0,"num_words":28,"start":79.155,"end":90.5},{"sentences":[{"text":"Alright.","start":92.11,"end":92.51,"sentiment":"neutral","sentiment_score":0.08002753555774689}],"sentiment":"neutral","sentiment_score":0.08002753555774689,"channel":1,"num_words":1,"start":92.11,"end":92.51},{"sentences":[{"text":"Okay.","start":92.186935,"end":92.686935,"sentiment":"neutral","sentiment_score":0.09067002683877944}],"sentiment":"neutral","sentiment_score":0.09067002683877944,"channel":0,"num_words":1,"start":92.186935,"end":92.686935},{"sentences":[{"text":"I might just get my wife call you so that you can explain that to her.","start":92.51,"end":96.545,"sentiment":"neutral","sentiment_score":0.0586621705442667}],"sentiment":"neutral","sentiment_score":0.0586621705442667,"channel":1,"num_words":16,"start":92.51,"end":96.545},{"sentences":[{"text":"Sure.","start":98.186935,"end":98.686935,"sentiment":"neutral","sentiment_score":0.15301869809627533}],"sentiment":"neutral","sentiment_score":0.15301869809627533,"channel":0,"num_words":1,"start":98.186935,"end":98.686935},{"sentences":[{"text":"Okay.","start":99.085,"end":99.585,"sentiment":"neutral","sentiment_score":0.19063664972782135},{"text":"Alright.","start":99.725,"end":99.965004,"sentiment":"neutral","sentiment_score":0.31546252965927124},{"text":"Thank you very much.","start":99.965004,"end":101.025,"sentiment":"positive","sentiment_score":0.5530442744493484}],"sentiment":"positive","sentiment_score":0.4530460461974144,"channel":1,"num_words":6,"start":99.085,"end":101.025},{"sentences":[{"text":"Okay.","start":101.786934,"end":102.26694,"sentiment":"neutral","sentiment_score":0.24121065437793732}],"sentiment":"neutral","sentiment_score":0.24121065437793732,"channel":0,"num_words":1,"start":101.786934,"end":102.26694},{"sentences":[{"text":"Bye.","start":102.205,"end":102.705,"sentiment":"neutral","sentiment_score":0.26279640197753906}],"sentiment":"neutral","sentiment_score":0.26279640197753906,"channel":1,"num_words":1,"start":102.205,"end":102.705},{"sentences":[{"text":"Thank you.","start":102.26694,"end":103.08694,"sentiment":"positive","sentiment_score":0.4001794457435608},{"text":"Bye.","start":103.22694,"end":103.72694,"sentiment":"neutral","sentiment_score":0.1704992949962616}],"sentiment":"neutral","sentiment_score":0.32361939549446106,"channel":0,"num_words":3,"start":102.26694,"end":103.72694}]},"summary":{"result":"success","short":"A customer called Airtel tech support because their internet is not working. The representative asks for information about the issue and explains that they need to reboot the router and check the connection again after 24 minutes. The customer is instructed to call back when they have a wife call to explain the situation."},"intents":{"segments":[{"text":"May I know the indicator light of the router? The color? Is it red, green? I'm not sure because I'm not at home. Okay.","start_word":93,"end_word":116,"intents":[{"intent":"Troubleshoot router issue","confidence_score":0.03754554}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15863293409347534},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3388071060180664},{"text":"This is Maureen from Airtel tech support. How can I assist you today?","start_word":3,"end_word":15,"sentiment":"neutral","sentiment_score":0.3266303241252899},{"text":"My Internet's not working for some reason.","start_word":16,"end_word":22,"sentiment":"negative","sentiment_score":-0.3740093410015106},{"text":"You guys sent me a message saying, dear Adam, we noticed you're still offline and was reaching you by phone, but did not couldn't get through. Mhmm. Mhmm. Okay. I see. May I know since when it happened? Does it just randomly went off? My wife called me early in the day, maybe, like, about about 1PM or something, 2PM. Okay. Mhmm. They called me, but the Internet's not open. May I know the indicator light of the router? The color? Is it red, green? I'm not sure because I'm not at home. Okay. I see. Is it okay when you got home, kindly reboot the router, full power cycle the router? So we did reboot it reboot the service on our end, the network. So for it to take effect, we have to full power cycle the router on your end. So once you got the router, unplug it, turn it off, keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. Alright. Okay. I might just get my wife call you so that you can explain that to her. Sure. Okay. Alright.","start_word":23,"end_word":213,"sentiment":"neutral","sentiment_score":-0.0715247392654419},{"text":"Thank you very much.","start_word":214,"end_word":217,"sentiment":"positive","sentiment_score":0.5466614961624146},{"text":"Okay. Bye.","start_word":218,"end_word":219,"sentiment":"neutral","sentiment_score":0.25416213274002075},{"text":"Thank you.","start_word":220,"end_word":221,"sentiment":"positive","sentiment_score":0.3908986747264862},{"text":"Bye.","start_word":222,"end_word":222,"sentiment":"neutral","sentiment_score":0.2268691509962082}],"average":{"sentiment":"neutral","sentiment_score":-0.030386680211776346}}}}