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Take care, mate.","paragraphs":[{"sentences":[{"text":"Andrew?","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.03900865092873573},{"text":"Oh, hi.","start":19.815,"end":20.535,"sentiment":"neutral","sentiment_score":0.06041664443910122},{"text":"This is Andrew from Vigilance AI.","start":20.535,"end":22.955,"sentiment":"neutral","sentiment_score":0.06567579135298729},{"text":"Is this William?","start":23.415,"end":24.555,"sentiment":"neutral","sentiment_score":0.042948694278796516},{"text":"Oh, William.","start":26.695,"end":27.515,"sentiment":"neutral","sentiment_score":0.15160948783159256}],"sentiment":"neutral","sentiment_score":0.07042583903031689,"num_words":14,"start":6.08,"end":27.515},{"sentences":[{"text":"Good day to you.","start":27.895,"end":28.875,"sentiment":"positive","sentiment_score":0.4660227820277214},{"text":"This is just a real quick one.","start":29.015,"end":30.795,"sentiment":"positive","sentiment_score":0.4249195456504822},{"text":"William, we are a cybersecurity company that helps small IT teams investigate more alerts without you hiring more analysts.","start":30.89,"end":38.59,"sentiment":"neutral","sentiment_score":0.18015602231025696},{"text":"And our AI security analyst works twenty four seven while having a human in the loop, automatically analyze the alerts, and provides a full audit trail.","start":39.53,"end":49.045,"sentiment":"neutral","sentiment_score":0.18877617556315202},{"text":"William, would you be open for a quick demo?","start":49.825,"end":52.645,"sentiment":"neutral","sentiment_score":0.0601335470047262}],"sentiment":"neutral","sentiment_score":0.21093653629605585,"num_words":65,"start":27.895,"end":52.645},{"sentences":[{"text":"Oh, I under I understand.","start":58.39,"end":59.93,"sentiment":"neutral","sentiment_score":-0.028163744136691093},{"text":"Is it because you guys already have a security in place?","start":60.309998,"end":63.37,"sentiment":"neutral","sentiment_score":-0.022523879835551434},{"text":"Mhmm.","start":66.15,"end":66.47,"sentiment":"neutral","sentiment_score":0.004057737533003092},{"text":"I see.","start":66.47,"end":67.21,"sentiment":"neutral","sentiment_score":0.005594992078840733},{"text":"But, William, would you still be open in seeing how we compare?","start":67.67,"end":70.89,"sentiment":"neutral","sentiment_score":0.002884660614654422}],"sentiment":"neutral","sentiment_score":-0.010926379026063988,"num_words":31,"start":58.39,"end":70.89},{"sentences":[{"text":"Even if you'll stay with them, you'll negotiate better at renewal.","start":70.95,"end":73.955,"sentiment":"neutral","sentiment_score":-0.06100842559879476},{"text":"So alright.","start":77.935,"end":78.655,"sentiment":"neutral","sentiment_score":-0.03922639973461628},{"text":"Do you have, like, a two year contract or three years?","start":78.655,"end":82.835,"sentiment":"neutral","sentiment_score":-0.026491829617456955},{"text":"Just curious.","start":83.135,"end":83.875,"sentiment":"neutral","sentiment_score":-0.0715679582208395},{"text":"Understood.","start":86.798935,"end":87.298935,"sentiment":"neutral","sentiment_score":-0.07002448290586472}],"sentiment":"neutral","sentiment_score":-0.04644874097020538,"num_words":27,"start":70.95,"end":87.298935},{"sentences":[{"text":"Well, you have a great day, William.","start":87.838936,"end":90.158936,"sentiment":"neutral","sentiment_score":0.3139971877847399},{"text":"Thank you for answering the call, though.","start":90.158936,"end":91.758934,"sentiment":"neutral","sentiment_score":0.24231707198279245},{"text":"Take care, mate.","start":91.758934,"end":92.658936,"sentiment":"neutral","sentiment_score":-0.04279057184855142}],"sentiment":"neutral","sentiment_score":0.22151930016629837,"num_words":17,"start":87.838936,"end":92.658936}]}}]},{"alternatives":[{"transcript":"Record your name and reason for calling. 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I'll see if this person is available.\n\nChannel 0: Andrew?\n\nChannel 1: Thanks, Andrew. Please stay on the line. William speaking.\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Is this William?\n\nChannel 1: Yes.\n\nChannel 0: Oh, William. Good day to you. This is just a real quick one. William, we are a cybersecurity company that helps small IT teams investigate more alerts without you hiring more analysts. And our AI security analyst works twenty four seven while having a human in the loop, automatically analyze the alerts, and provides a full audit trail.\n\nWilliam, would you be open for a quick demo?\n\nChannel 1: No. No. Thank you. We don't we don't require any of those services.\n\nChannel 0: Oh, I under I understand. Is it because you guys already have a security in place?\n\nChannel 1: That's correct.\n\nChannel 0: Mhmm. I see. But, William, would you still be open in seeing how we compare? 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Bye.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.24,"sentiment":"neutral","sentiment_score":0.012263298167714052},{"text":"I'll see if this person is available.","start":2.24,"end":4.18,"sentiment":"neutral","sentiment_score":0.02182998109076704}],"sentiment":"neutral","sentiment_score":0.017046639629240547,"channel":1,"num_words":14,"start":0.24,"end":4.18},{"sentences":[{"text":"Andrew?","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.03900865092873573}],"sentiment":"neutral","sentiment_score":0.03900865092873573,"channel":0,"num_words":1,"start":6.08,"end":6.58},{"sentences":[{"text":"Thanks, Andrew.","start":11.28,"end":12.179999,"sentiment":"positive","sentiment_score":0.37040258944034576},{"text":"Please stay on the line.","start":12.4,"end":13.78,"sentiment":"neutral","sentiment_score":0.17714445292949677},{"text":"William 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years?","start":78.655,"end":82.835,"sentiment":"neutral","sentiment_score":-0.026491829617456955}],"sentiment":"neutral","sentiment_score":-0.02845099425086608,"channel":0,"num_words":13,"start":77.935,"end":82.835},{"sentences":[{"text":"We","start":83.125,"end":83.284996,"sentiment":"neutral","sentiment_score":-0.04083462804555893}],"sentiment":"neutral","sentiment_score":-0.04083462804555893,"channel":1,"num_words":1,"start":83.125,"end":83.284996},{"sentences":[{"text":"Just","start":83.135,"end":83.375,"sentiment":"neutral","sentiment_score":-0.059865739196538925}],"sentiment":"neutral","sentiment_score":-0.059865739196538925,"channel":0,"num_words":1,"start":83.135,"end":83.375},{"sentences":[{"text":"we","start":83.284996,"end":83.445,"sentiment":"neutral","sentiment_score":-0.05490389093756676}],"sentiment":"neutral","sentiment_score":-0.05490389093756676,"channel":1,"num_words":1,"start":83.284996,"end":83.445},{"sentences":[{"text":"curious.","start":83.375,"end":83.875,"sentiment":"neutral","sentiment_score":-0.08327017724514008}],"sentiment":"neutral","sentiment_score":-0.08327017724514008,"channel":0,"num_words":1,"start":83.375,"end":83.875},{"sentences":[{"text":"don't we don't just close that.","start":83.445,"end":85.225,"sentiment":"neutral","sentiment_score":-0.12395659958322842}],"sentiment":"neutral","sentiment_score":-0.12395659958322842,"channel":1,"num_words":6,"start":83.445,"end":85.225},{"sentences":[{"text":"Understood.","start":86.798935,"end":87.298935,"sentiment":"neutral","sentiment_score":-0.07002448290586472},{"text":"Well, you have a great day, William.","start":87.838936,"end":90.158936,"sentiment":"neutral","sentiment_score":0.3139971877847399},{"text":"Thank you for answering the call, though.","start":90.158936,"end":91.758934,"sentiment":"neutral","sentiment_score":0.24231707198279245},{"text":"Take care,","start":91.758934,"end":92.158936,"sentiment":"neutral","sentiment_score":0.03308769315481186}],"sentiment":"neutral","sentiment_score":0.22884416010449915,"channel":0,"num_words":17,"start":86.798935,"end":92.158936},{"sentences":[{"text":"No.","start":91.950005,"end":92.03,"sentiment":"neutral","sentiment_score":-0.1867386698722839},{"text":"No","start":92.03,"end":92.35,"sentiment":"neutral","sentiment_score":-0.26353222131729126}],"sentiment":"neutral","sentiment_score":-0.2251354455947876,"channel":1,"num_words":2,"start":91.950005,"end":92.35},{"sentences":[{"text":"mate.","start":92.158936,"end":92.658936,"sentiment":"neutral","sentiment_score":-0.194547101855278}],"sentiment":"neutral","sentiment_score":-0.194547101855278,"channel":0,"num_words":1,"start":92.158936,"end":92.658936},{"sentences":[{"text":"problem at all.","start":92.35,"end":92.99,"sentiment":"neutral","sentiment_score":-0.10502064724763234},{"text":"Cheers.","start":92.99,"end":93.39,"sentiment":"neutral","sentiment_score":0.18517374992370603},{"text":"Bye.","start":93.39,"end":93.89,"sentiment":"neutral","sentiment_score":0.06728903204202652}],"sentiment":"neutral","sentiment_score":-0.012519831955432898,"channel":1,"num_words":5,"start":92.35,"end":93.89}]},"summary":{"result":"success","short":"An agent from a cybersecurity company called William to offer a demo of their AI security analyst. William declines, stating that he already has a security system in place, and the agent asks if he would still be open to a demo. William says no and mentions that he doesn't need the service. The agent ends the call by saying goodbye."},"intents":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Andrew?","start_word":1,"end_word":15,"intents":[{"intent":"Seek information","confidence_score":0.000016298574}]},{"text":"This is Andrew from Vigilance AI. Is this William? Yes.","start_word":26,"end_word":35,"intents":[{"intent":"Confirm identity","confidence_score":0.01609758}]},{"text":"William, would you be open for a quick demo? No.","start_word":94,"end_word":103,"intents":[{"intent":"Offer demo","confidence_score":0.3699807}]},{"text":"Is it because you guys already have a security in place? That's correct.","start_word":121,"end_word":133,"intents":[{"intent":"Ask about security services","confidence_score":0.0048584137}]},{"text":"Do you have, like, a two year contract or three years? We Just we curious.","start_word":167,"end_word":181,"intents":[{"intent":"Inquire about contract duration","confidence_score":0.016518302}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Andrew?","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.020046096295118332},{"text":"Thanks, Andrew.","start_word":15,"end_word":16,"sentiment":"positive","sentiment_score":0.37040257453918457},{"text":"Please stay on the line. William speaking. Oh, hi. This is Andrew from Vigilance AI. Is this William? Yes. Oh, William.","start_word":17,"end_word":37,"sentiment":"neutral","sentiment_score":0.09140715003013612},{"text":"Good day to you. This is just a real quick one.","start_word":38,"end_word":48,"sentiment":"positive","sentiment_score":0.4344183206558227},{"text":"William, we are a cybersecurity company that helps small IT teams investigate more alerts without you hiring more analysts. And our AI security analyst works twenty four seven while having a human in the loop, automatically analyze the alerts, and provides a full audit trail. William, would you be open for a quick demo? No. No. Thank you. We don't we don't require any of those services. Oh, I under I understand. Is it because you guys already have a security in place? That's correct. Mhmm. I see. But, William, would you still be open in seeing how we compare? Even if you'll stay with them, you'll negotiate better at renewal. Not not at present. No. So alright. Do you have, like, a two year contract or three years? We Just we curious. don't we don't just close that. Understood. Well, you have a great day, William. Thank you for answering the call, though. Take care, No. No mate. problem at all. Cheers. Bye.","start_word":49,"end_word":212,"sentiment":"neutral","sentiment_score":0.028401609510183334}],"average":{"sentiment":"neutral","sentiment_score":0.057014879708092055}}}}