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I'm unavailable at the moment. Leave a message, and I shall return that as soon as possible. Thank you. Please leave a detailed message after the tone.\n\nWhen you have finished recording, you may hang up, or press one for more options.\n\nChannel 0: Hello, John. My name is Mary from Airtel, and I'm just ringing up regarding your Internet connection inquiry that we had talked about the last time. If you receive this message, please don't hesitate to call us, and we'll be more than happy to assist. Thank you so much, and have a great day.","paragraphs":[{"sentences":[{"text":"Thank you for","start":2.8,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.1259727900226911}],"sentiment":"neutral","sentiment_score":0.1259727900226911,"channel":1,"num_words":3,"start":2.8,"end":3.4399998},{"sentences":[{"text":"Hello?","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.10626433044672012}],"sentiment":"neutral","sentiment_score":0.10626433044672012,"channel":0,"num_words":1,"start":3.28,"end":3.78},{"sentences":[{"text":"calling John Watkins.","start":3.4399998,"end":4.66,"sentiment":"neutral","sentiment_score":0.023136773457129795},{"text":"I'm unavailable at the moment.","start":4.88,"end":6.42,"sentiment":"negative","sentiment_score":-0.36860568523406984},{"text":"Leave a message, and I shall return that as soon as possible.","start":6.56,"end":9.46,"sentiment":"neutral","sentiment_score":-0.20498845105369887},{"text":"Thank you.","start":9.5199995,"end":10.26,"sentiment":"neutral","sentiment_score":0.07451049610972404},{"text":"Please leave a detailed message after the tone.","start":10.96,"end":13.46,"sentiment":"neutral","sentiment_score":-0.06593511812388897}],"sentiment":"neutral","sentiment_score":-0.153731315707167,"channel":1,"num_words":30,"start":3.4399998,"end":13.46},{"sentences":[{"text":"When you have finished recording, you may hang up, or press one for more options.","start":13.595,"end":17.375,"sentiment":"neutral","sentiment_score":-0.03252887576818466}],"sentiment":"neutral","sentiment_score":-0.03252887576818466,"channel":1,"num_words":15,"start":13.595,"end":17.375},{"sentences":[{"text":"Hello, John.","start":18.695,"end":19.415,"sentiment":"neutral","sentiment_score":0.1059248149394989},{"text":"My name is Mary from Airtel, and I'm just ringing up regarding your Internet connection inquiry that we had talked about the last time.","start":19.415,"end":30.555,"sentiment":"neutral","sentiment_score":0.08003655852129062},{"text":"If you receive this message, please don't hesitate to call us, and we'll be more than happy to assist.","start":32.052876,"end":36.132874,"sentiment":"neutral","sentiment_score":0.2929666210946284},{"text":"Thank you so much, and have a great day.","start":36.132874,"end":37.912872,"sentiment":"positive","sentiment_score":0.7676680021815829}],"sentiment":"neutral","sentiment_score":0.2705204602744844,"channel":0,"num_words":54,"start":18.695,"end":37.912872}]},"summary":{"result":"success","short":"A representative from Airtel calls John Watkins regarding his Internet connection inquiry. The representative leaves a message for John to call back and offers assistance if he receives the message."},"intents":{"segments":[{"text":"If you receive this message, please don't hesitate to call us, and we'll be more than happy to assist. Thank you so much, and have a great day.","start_word":75,"end_word":102,"intents":[{"intent":"Request a call back","confidence_score":0.0051294006}]}]},"sentiments":{"segments":[{"text":"Thank you Hello? for calling John Watkins.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.05766163766384125},{"text":"I'm unavailable at the moment.","start_word":7,"end_word":11,"sentiment":"negative","sentiment_score":-0.3494015038013458},{"text":"Leave a message, and I shall return that as soon as possible. Thank you. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options. Hello, John. My name is Mary from Airtel, and I'm just ringing up regarding your Internet connection inquiry that we had talked about the last time. If you receive this message, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":12,"end_word":93,"sentiment":"neutral","sentiment_score":0.0602707639336586},{"text":"Thank you so much, and have a great day.","start_word":94,"end_word":102,"sentiment":"positive","sentiment_score":0.7950013875961304}],"average":{"sentiment":"neutral","sentiment_score":0.10020329295725064}}}}