{"metadata":{"transaction_key":"deprecated","request_id":"019d6ff8-f288-7ea0-945c-478e80a436b3","sha256":"06e7ed83459b78f077fefec6060b3ac3802e22921be9f4341a28d5566bce9da5","created":"2026-04-09T02:01:24.249Z","duration":685.87195,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2476,"output_tokens":143},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2866,"output_tokens":2872},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2866,"output_tokens":210}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, I'm sorry I missed your call. Very well. Very well. Busy. Very busy. Absolutely. Oh, I'm not complaining. I'm happy about it. Yeah. But yeah. Yeah. Things get really crazy. So yeah. Yeah. That's correct. Yep. Mhmm. Mhmm. That's correct. Mhmm. That's correct. That's correct. That's correct. That's correct. So if we see it's a yeah. It's it's a simple basically, the way it works with SIM charges the battery when the sun is out. You're using whatever you're using, then exits goes to the battery. And when the night falls, the first thing what comes out of when your user kicks in, the first thing what just happens, basically, the battery power gets discharged. Once the battery power gets fully discharged, then basically you start buying from the grid. That's oh, see. No. No. So it you know, it's that's where the brain of the battery comes to the picture. So the application that what you can have with the battery, that's where you can play around with. And that is where the VPP comes into the picture as well. So all these functionalities are already inbuilt in this application. It's just basically the the consumer market's not ready. It's too early, too soon for consumers to control their of how when to buy, what to buy, how to buy. So, again, that is the establishment. So everything is gonna take place, but it's gonna take time. But, apparently, yes, you can what you're saying what you're trying to achieve, yes, definitely, you can achieve that. That can be that can be done. That can be done. It's straight away without any problems. So once we set it up, once we commission the battery yeah. See, we cannot play around with the parameters every day, every week. It's more about if you want you to set it up, the discharge depth of discharge or the battery at given time is okay. We want you to get depth of discharge as 40% or 50%. Whatever the factor you decide, the battery will remain at that point. And after that point, you start buying from the grid. And when the blackout happens, the remaining factors of what you have in your factory will start depleting or discharging straight away. Yeah. Yeah. So so, you know, what you're asking does make sense. And I understand you're a technical guy, and I'm I'm I'm basically all over it. Don't worry. I've I've I've done my research. I've done my R and D. I've been through every single aspect of a battery usage and VPP as well. So that's why I want you to be very, very clear and upfront that what you can what you can't. But whatever you want to, it will be done with the time. So time is a time time is basically, probably I'm talking about six months, eight months, or twelve months, or maybe within the next two years. Everything, what you're asking for and what you're aiming for, it'll be there. Perfect. Thank you. The aim is we are going to install your system or install your batteries anywhere from here till thirtieth. I do not have right date in front of me, but it will be it'll it'll definitely happen within that year. And as soon as we get some dates here and there, I'll you'll be the first person to know, and we'll get this done delivered straight away to you. Yeah. Absolutely. So we prefer either east or south facing wall. Yep. Mhmm. Yeah. Absolutely fine. Absolutely no problem. And we we we prefer to put it outside as long as it's south facing wall or east facing wall. So as long as we have a clear space up there, absolutely good to go. No. No. Absolutely fine. You know, I'm I'm pretty well aware of your space and what's base not a 100, obviously, but when Jason this is my basically, this is the installer is gonna come around and do the install basically look at all the options, possibilities where we're gonna install and basically we'll get that done. And, again, for backup option, when we do backups, we can't do whole house backup. We only do critical circuit backup. So over there, critical circuit backup means blackout protection. Rest of the in normal scenarios, everything is as normal as possible. But when it comes to blackouts, only for critical circuits, sir, lights, basic lights, basic fans, or basic amenities, fridge, Internet, all those all those basically critical circuits. And and and Jason will go through with you after they serve in the time zone. J yes. Correct. Process. Please approve the code that what you basically have sent it off to you. And pay the deposit as soon as possible. Send us a a remittance adviser same to send an order stock to make sure sorry. No. No. Sorry. I just just approved the quote online and process the deposit, send us a remittance advice, and we'll basically straight away try and organize, what do you call, the products for you to make sure that everything's available, everything's ready to go without any problems. And, yeah, we'll basically rest this part of the process. Yeah, please. Yep. That's correct. Yep. That's the one. Yes. Oh, see. Yeah. I promise you I'll look up I'll look after you. I did. That's correct. Yep. Yep. Yep. It should be well, if if you have challenges in there, just reply back to that email. Write down exactly what you basically are referring for, and that's gonna be good enough. So we, you know, literally don't have to sign it. Sometimes it plays the software plays around a little bit here and there. So it's a good idea just reply back to that email that I'm happy to go ahead with this site. And, yeah, you know, just that's it. That's pretty much it. As long as we have something in writing from you, that that's what basically makes things easier. Perfect. I've received it. Thank you. Yep. I received that. I received a notification. Perfect. Thank you so much. And, yep, I'll keep in touch with you as soon as I have updates. And as soon as I have an opportunity straight away, I will come around and get it at you don't have any restrictions on any dates or times or any availability wise? Or basically, do you do did you have any, you know, challenges? Mhmm. Yes. Absolutely. Absolutely. Mhmm. Mhmm. Okay. Alright. That sounds that sounds good enough because that's what we're gonna play around with because the dates are very, very important, and we gotta make sure that it'll be done, and it'll be very well done. Alright. Thank you so much, Michael. Thank you so much. I'll talk to you soon. Thanks. Bye. 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I'm sorry I missed your call. Very well. Very well. Busy. Very busy.\n\nAbsolutely. Oh, I'm not complaining. I'm happy about it. Yeah. But yeah.\n\nYeah. Things get really crazy. So yeah. Yeah. That's correct.\n\nYep. Mhmm. Mhmm. That's correct. Mhmm.\n\nThat's correct. That's correct. That's correct. That's correct. So if we see it's a yeah.\n\nIt's it's a simple basically, the way it works with SIM charges the battery when the sun is out. You're using whatever you're using, then exits goes to the battery. And when the night falls, the first thing what comes out of when your user kicks in, the first thing what just happens, basically, the battery power gets discharged. Once the battery power gets fully discharged, then basically you start buying from the grid. That's oh, see.\n\nNo. No. So it you know, it's that's where the brain of the battery comes to the picture. So the application that what you can have with the battery, that's where you can play around with. And that is where the VPP comes into the picture as well.\n\nSo all these functionalities are already inbuilt in this application. It's just basically the the consumer market's not ready. It's too early, too soon for consumers to control their of how when to buy, what to buy, how to buy. So, again, that is the establishment. So everything is gonna take place, but it's gonna take time.\n\nBut, apparently, yes, you can what you're saying what you're trying to achieve, yes, definitely, you can achieve that. That can be that can be done. That can be done. It's straight away without any problems. So once we set it up, once we commission the battery yeah.\n\nSee, we cannot play around with the parameters every day, every week. It's more about if you want you to set it up, the discharge depth of discharge or the battery at given time is okay. We want you to get depth of discharge as 40% or 50%. Whatever the factor you decide, the battery will remain at that point. And after that point, you start buying from the grid.\n\nAnd when the blackout happens, the remaining factors of what you have in your factory will start depleting or discharging straight away. Yeah. Yeah. So so, you know, what you're asking does make sense. And I understand you're a technical guy, and I'm I'm I'm basically all over it.\n\nDon't worry. I've I've I've done my research. I've done my R and D. I've been through every single aspect of a battery usage and VPP as well. So that's why I want you to be very, very clear and upfront that what you can what you can't.\n\nBut whatever you want to, it will be done with the time. So time is a time time is basically, probably I'm talking about six months, eight months, or twelve months, or maybe within the next two years. Everything, what you're asking for and what you're aiming for, it'll be there. Perfect. Thank you.\n\nThe aim is we are going to install your system or install your batteries anywhere from here till thirtieth. I do not have right date in front of me, but it will be it'll it'll definitely happen within that year. And as soon as we get some dates here and there, I'll you'll be the first person to know, and we'll get this done delivered straight away to you. Yeah. Absolutely.\n\nSo we prefer either east or south facing wall. Yep. Mhmm. Yeah. Absolutely fine.\n\nAbsolutely no problem. And we we we prefer to put it outside as long as it's south facing wall or east facing wall. So as long as we have a clear space up there, absolutely good to go. No. No.\n\nAbsolutely fine. You know, I'm I'm pretty well aware of your space and what's base not a 100, obviously, but when Jason this is my basically, this is the installer is gonna come around and do the install basically look at all the options, possibilities where we're gonna install and basically we'll get that done. And, again, for backup option, when we do backups, we can't do whole house backup. We only do critical circuit backup. So over there, critical circuit backup means blackout protection.\n\nRest of the in normal scenarios, everything is as normal as possible. But when it comes to blackouts, only for critical circuits, sir, lights, basic lights, basic fans, or basic amenities, fridge, Internet, all those all those basically critical circuits. And and and Jason will go through with you after they serve in the time zone. J yes. Correct.\n\nProcess. Please approve the code that what you basically have sent it off to you. And pay the deposit as soon as possible. Send us a a remittance adviser same to send an order stock to make sure sorry. No.\n\nNo. Sorry. I just just approved the quote online and process the deposit, send us a remittance advice, and we'll basically straight away try and organize, what do you call, the products for you to make sure that everything's available, everything's ready to go without any problems. And, yeah, we'll basically rest this part of the process. Yeah, please.\n\nYep. That's correct. Yep. That's the one. Yes.\n\nOh, see. Yeah. I promise you I'll look up I'll look after you. I did. That's correct.\n\nYep. Yep. Yep. It should be well, if if you have challenges in there, just reply back to that email. Write down exactly what you basically are referring for, and that's gonna be good enough.\n\nSo we, you know, literally don't have to sign it. Sometimes it plays the software plays around a little bit here and there. So it's a good idea just reply back to that email that I'm happy to go ahead with this site. And, yeah, you know, just that's it. That's pretty much it.\n\nAs long as we have something in writing from you, that that's what basically makes things easier. Perfect. I've received it. Thank you. Yep.\n\nI received that. I received a notification. Perfect. Thank you so much. And, yep, I'll keep in touch with you as soon as I have updates.\n\nAnd as soon as I have an opportunity straight away, I will come around and get it at you don't have any restrictions on any dates or times or any availability wise? Or basically, do you do did you have any, you know, challenges? Mhmm. Yes. Absolutely.\n\nAbsolutely. Mhmm. Mhmm. Okay. Alright.\n\nThat sounds that sounds good enough because that's what we're gonna play around with because the dates are very, very important, and we gotta make sure that it'll be done, and it'll be very well done. Alright. Thank you so much, Michael. Thank you so much. I'll talk to you soon.\n\nThanks. Bye. 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battery.","start":106.575005,"end":110.435,"sentiment":"neutral","sentiment_score":0.02406041899865324},{"text":"And when the night falls, the first thing what comes out of when your user kicks in, the first thing what just happens, basically, the battery power gets discharged.","start":110.81,"end":119.869995,"sentiment":"neutral","sentiment_score":0.018544509204040313},{"text":"Once the battery power gets fully discharged, then basically you start buying from the grid.","start":120.17,"end":124.83,"sentiment":"neutral","sentiment_score":0.019494287793835004},{"text":"That's oh, 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well.","start":147.18999,"end":151.245,"sentiment":"neutral","sentiment_score":0.2882830003897349}],"sentiment":"neutral","sentiment_score":0.2728647847349445,"num_words":48,"start":136.615,"end":151.245},{"sentences":[{"text":"So all these functionalities are already inbuilt in this application.","start":151.325,"end":154.625,"sentiment":"positive","sentiment_score":0.4529437094926834},{"text":"It's just basically the the consumer market's not ready.","start":155.08499,"end":158.78499,"sentiment":"neutral","sentiment_score":-0.07142102635569042},{"text":"It's too early, too soon for consumers to control their of how when to buy, what to buy, how to buy.","start":158.845,"end":167.88,"sentiment":"neutral","sentiment_score":-0.22516789677597226},{"text":"So, again, that is the establishment.","start":167.88,"end":169.5,"sentiment":"neutral","sentiment_score":0.048973135029276214},{"text":"So everything is gonna take place, but it's gonna take time.","start":169.64,"end":172.76,"sentiment":"neutral","sentiment_score":0.05087442401881245}],"sentiment":"neutral","sentiment_score":0.00020314911952274933,"num_words":57,"start":151.325,"end":172.76},{"sentences":[{"text":"But, apparently, yes, you can what you're saying what you're trying to achieve, yes, definitely, you can achieve that.","start":172.76,"end":177.9,"sentiment":"positive","sentiment_score":0.543754369020462},{"text":"That can be that can be done.","start":223.29,"end":224.65,"sentiment":"positive","sentiment_score":0.36193438512938364},{"text":"That can be done.","start":224.65,"end":225.37,"sentiment":"positive","sentiment_score":0.46121087670326233},{"text":"It's straight away without any problems.","start":225.37,"end":227.31,"sentiment":"positive","sentiment_score":0.5238858511050543},{"text":"So once we set it up, once we commission the battery yeah.","start":227.61,"end":230.17,"sentiment":"neutral","sentiment_score":0.10751800580571096}],"sentiment":"positive","sentiment_score":0.3988176748001327,"num_words":48,"start":172.76,"end":230.17},{"sentences":[{"text":"See, we cannot play around with the parameters every day, every week.","start":230.17,"end":235.815,"sentiment":"neutral","sentiment_score":-0.09498567786067724},{"text":"It's more about if you want you to set it up, the discharge depth of discharge or the battery at given time is okay.","start":235.895,"end":243.335,"sentiment":"neutral","sentiment_score":0.02640840783715248},{"text":"We want you to get depth of discharge as 40% or 50%.","start":243.335,"end":247.095,"sentiment":"neutral","sentiment_score":0.07916703261435032},{"text":"Whatever the factor you decide, the battery will remain at that point.","start":247.095,"end":251.03,"sentiment":"neutral","sentiment_score":0.07730760394285123},{"text":"And after that point, you start buying from the grid.","start":251.03,"end":253.59,"sentiment":"neutral","sentiment_score":0.04489416629076004}],"sentiment":"neutral","sentiment_score":0.02600872793367931,"num_words":70,"start":230.17,"end":253.59},{"sentences":[{"text":"And when the blackout happens, the remaining factors of what you have in your factory will start depleting or discharging straight away.","start":253.59,"end":260.88998,"sentiment":"neutral","sentiment_score":-0.16105815243314614},{"text":"Yeah.","start":264.575,"end":264.815,"sentiment":"neutral","sentiment_score":0.1569623053073883},{"text":"Yeah.","start":264.815,"end":265.135,"sentiment":"neutral","sentiment_score":0.1845110058784485},{"text":"So so, you know, what you're asking does make sense.","start":265.135,"end":268.495,"sentiment":"neutral","sentiment_score":0.22650256901979446},{"text":"And I understand you're a technical guy, and I'm I'm I'm basically all over it.","start":268.495,"end":273.695,"sentiment":"neutral","sentiment_score":0.01318477646758159}],"sentiment":"neutral","sentiment_score":-0.0150818103088104,"num_words":49,"start":253.59,"end":273.695},{"sentences":[{"text":"Don't worry.","start":273.695,"end":274.175,"sentiment":"neutral","sentiment_score":0.10168409906327724},{"text":"I've I've I've done my research.","start":274.175,"end":275.45502,"sentiment":"neutral","sentiment_score":0.13248436525464058},{"text":"I've done my R and D.","start":275.45502,"end":276.575,"sentiment":"neutral","sentiment_score":0.13031132395068803},{"text":"I've been through every single aspect of a battery usage and VPP as well.","start":276.575,"end":281.33002,"sentiment":"neutral","sentiment_score":0.09543729334005288},{"text":"So that's why I want you to be very, very clear and upfront that what you can what you can't.","start":281.33002,"end":286.31,"sentiment":"neutral","sentiment_score":0.03288096059113741}],"sentiment":"neutral","sentiment_score":0.0786225760821253,"num_words":48,"start":273.695,"end":286.31},{"sentences":[{"text":"But whatever you want to, it will be done with the time.","start":286.37,"end":289.81,"sentiment":"neutral","sentiment_score":0.08965749479830265},{"text":"So time is a time time is basically, probably I'm talking about six months, eight months, or twelve months, or maybe within the next two years.","start":289.81,"end":296.965,"sentiment":"neutral","sentiment_score":0.043478944374678224},{"text":"Everything, what you're asking for and what you're aiming for, it'll be there.","start":296.965,"end":300.665,"sentiment":"neutral","sentiment_score":0.19153731373640207},{"text":"Perfect.","start":307.26,"end":307.76,"sentiment":"positive","sentiment_score":0.6795592904090881},{"text":"Thank you.","start":307.82,"end":308.56,"sentiment":"positive","sentiment_score":0.656324714422226}],"sentiment":"neutral","sentiment_score":0.12386178313237098,"num_words":54,"start":286.37,"end":308.56},{"sentences":[{"text":"The aim is we are going to install your system or install your batteries anywhere from here till thirtieth.","start":309.18,"end":317.36,"sentiment":"neutral","sentiment_score":0.28469189609351914},{"text":"I do not have right date in front of me, but it will be it'll it'll definitely happen within that year.","start":317.66,"end":324.405,"sentiment":"neutral","sentiment_score":0.1485905936431317},{"text":"And as soon as we get some dates here and there, I'll you'll be the first person to know, and we'll get this done delivered straight away to you.","start":324.545,"end":332.165,"sentiment":"positive","sentiment_score":0.35275685633050985},{"text":"Yeah.","start":343.15,"end":343.46997,"sentiment":"neutral","sentiment_score":0.2294425070285797},{"text":"Absolutely.","start":343.46997,"end":343.96997,"sentiment":"positive","sentiment_score":0.3786977231502533}],"sentiment":"neutral","sentiment_score":0.27278362754994717,"num_words":71,"start":309.18,"end":343.96997},{"sentences":[{"text":"So we prefer either east or south facing wall.","start":344.03,"end":347.96997,"sentiment":"neutral","sentiment_score":0.17396198047531974},{"text":"Yep.","start":356.005,"end":356.505,"sentiment":"neutral","sentiment_score":0.10760647058486938},{"text":"Mhmm.","start":362.8,"end":363.3,"sentiment":"neutral","sentiment_score":0.03902941197156906},{"text":"Yeah.","start":368.63998,"end":368.96,"sentiment":"neutral","sentiment_score":0.185577392578125},{"text":"Absolutely fine.","start":368.96,"end":369.75998,"sentiment":"neutral","sentiment_score":0.32469795644283295}],"sentiment":"neutral","sentiment_score":0.1819476437355791,"num_words":14,"start":344.03,"end":369.75998},{"sentences":[{"text":"Absolutely no problem.","start":369.75998,"end":370.88,"sentiment":"neutral","sentiment_score":0.2315835952758789},{"text":"And we we we prefer to put it outside as long as it's south facing wall or east facing wall.","start":370.88,"end":376.415,"sentiment":"neutral","sentiment_score":0.14621681720018387},{"text":"So as long as we have a clear space up there, absolutely good to go.","start":376.415,"end":380.275,"sentiment":"positive","sentiment_score":0.4964180330435435},{"text":"No.","start":385.935,"end":386.095,"sentiment":"neutral","sentiment_score":-0.06326600909233093},{"text":"No.","start":386.095,"end":386.595,"sentiment":"neutral","sentiment_score":-0.10381818562746048}],"sentiment":"neutral","sentiment_score":0.2724568357691169,"num_words":40,"start":369.75998,"end":386.595},{"sentences":[{"text":"Absolutely fine.","start":387.53998,"end":388.68,"sentiment":"neutral","sentiment_score":0.12654473632574081},{"text":"You know, I'm I'm pretty well aware of your space and what's base not a 100, obviously, but when Jason this is my basically, this is the installer is gonna come around and do the install basically look at all the options, possibilities where we're gonna install and basically we'll get that done.","start":388.74,"end":407.505,"sentiment":"neutral","sentiment_score":0.037138630759041266},{"text":"And, again, for backup option, when we do backups, we can't do whole house backup.","start":407.885,"end":416.04,"sentiment":"neutral","sentiment_score":-0.026844427486260734},{"text":"We only do critical circuit backup.","start":416.04,"end":419.16,"sentiment":"neutral","sentiment_score":-0.04794098002215227},{"text":"So over there, critical circuit backup means blackout protection.","start":419.16,"end":422.78,"sentiment":"neutral","sentiment_score":-0.05861523995796839}],"sentiment":"neutral","sentiment_score":0.011806911186260335,"num_words":85,"start":387.53998,"end":422.78},{"sentences":[{"text":"Rest of the in normal scenarios, everything is as normal as possible.","start":423.16,"end":427.925,"sentiment":"neutral","sentiment_score":-0.044157180624703564},{"text":"But when it comes to blackouts, only for critical circuits, sir, lights, basic lights, basic fans, or basic amenities, fridge, Internet, all those all those basically critical circuits.","start":428.22498,"end":440.405,"sentiment":"neutral","sentiment_score":-0.01631060102954507},{"text":"And and and Jason will go through with you after they serve in the time zone.","start":442.49,"end":446.43,"sentiment":"neutral","sentiment_score":0.14980322867631912},{"text":"J yes.","start":449.21,"end":450.65,"sentiment":"neutral","sentiment_score":0.08112874627113342},{"text":"Correct.","start":450.65,"end":451.15,"sentiment":"neutral","sentiment_score":0.1375223696231842}],"sentiment":"neutral","sentiment_score":0.02898387329937038,"num_words":59,"start":423.16,"end":451.15},{"sentences":[{"text":"Process.","start":462.865,"end":463.365,"sentiment":"neutral","sentiment_score":0.013965899124741554},{"text":"Please approve the code that what you basically have sent it off to you.","start":463.665,"end":467.345,"sentiment":"neutral","sentiment_score":0.08169648077871118},{"text":"And pay the deposit as soon as possible.","start":467.345,"end":469.605,"sentiment":"neutral","sentiment_score":0.05766442557796836},{"text":"Send us a a remittance adviser same to send an order stock to make sure sorry.","start":469.745,"end":477.38,"sentiment":"neutral","sentiment_score":-0.028476195904659107},{"text":"No.","start":480.08002,"end":480.32,"sentiment":"neutral","sentiment_score":-0.07068529725074768}],"sentiment":"neutral","sentiment_score":0.02731819007312879,"num_words":40,"start":462.865,"end":480.32},{"sentences":[{"text":"No.","start":480.32,"end":480.82,"sentiment":"neutral","sentiment_score":-0.056014422327280045},{"text":"Sorry.","start":480.88,"end":481.38,"sentiment":"neutral","sentiment_score":0.020965099334716797},{"text":"I just just approved the quote online and process the deposit, send us a remittance advice, and we'll basically straight away try and organize, what do you call, the products for you to make sure that everything's available, everything's ready to go without any problems.","start":481.68,"end":496.71503,"sentiment":"positive","sentiment_score":0.3959396319256889},{"text":"And, yeah, we'll basically rest this part of the process.","start":497.015,"end":500.315,"sentiment":"neutral","sentiment_score":0.23002001494169236},{"text":"Yeah, please.","start":509.31998,"end":510.06,"sentiment":"neutral","sentiment_score":0.06170019693672657}],"sentiment":"positive","sentiment_score":0.34247177384667477,"num_words":59,"start":480.32,"end":510.06},{"sentences":[{"text":"Yep.","start":511.24,"end":511.74,"sentiment":"neutral","sentiment_score":0.06844868510961533},{"text":"That's correct.","start":515.08,"end":515.64,"sentiment":"neutral","sentiment_score":0.19970235228538513},{"text":"Yep.","start":515.64,"end":515.95996,"sentiment":"neutral","sentiment_score":0.21558895707130432},{"text":"That's the one.","start":515.95996,"end":516.77997,"sentiment":"neutral","sentiment_score":0.27086251974105835},{"text":"Yes.","start":523.435,"end":523.835,"sentiment":"neutral","sentiment_score":0.05709551274776459}],"sentiment":"neutral","sentiment_score":0.1941406773403287,"num_words":8,"start":511.24,"end":523.835},{"sentences":[{"text":"Oh, see.","start":523.835,"end":526.23505,"sentiment":"neutral","sentiment_score":0.06900673918426037},{"text":"Yeah.","start":526.23505,"end":526.47504,"sentiment":"neutral","sentiment_score":0.09712454676628111},{"text":"I promise you I'll look up I'll look after you.","start":526.47504,"end":528.635,"sentiment":"neutral","sentiment_score":0.09045789316296578},{"text":"I did.","start":528.635,"end":529.29504,"sentiment":"neutral","sentiment_score":0.10722265392541885},{"text":"That's correct.","start":533.91003,"end":534.73004,"sentiment":"neutral","sentiment_score":0.02832502406090498}],"sentiment":"neutral","sentiment_score":0.08298895957277101,"num_words":17,"start":523.835,"end":534.73004},{"sentences":[{"text":"Yep.","start":544.55005,"end":545.05005,"sentiment":"neutral","sentiment_score":0.001534010050818324},{"text":"Yep.","start":545.67004,"end":546.17004,"sentiment":"neutral","sentiment_score":-0.007097892463207245},{"text":"Yep.","start":565.95,"end":566.45,"sentiment":"neutral","sentiment_score":-0.017792094498872757},{"text":"It should be well, if if you have challenges in there, just reply back to that email.","start":567.87,"end":574.35,"sentiment":"neutral","sentiment_score":-0.015634426080128726},{"text":"Write down exactly what you basically are referring for, and that's gonna be good enough.","start":574.35,"end":578.53503,"sentiment":"neutral","sentiment_score":0.13708487218245863}],"sentiment":"neutral","sentiment_score":0.050489481784669415,"num_words":35,"start":544.55005,"end":578.53503},{"sentences":[{"text":"So we, you know, literally don't have to sign it.","start":578.53503,"end":581.335,"sentiment":"neutral","sentiment_score":0.07914873659610748},{"text":"Sometimes it plays the software plays around a little bit here and there.","start":581.335,"end":584.53503,"sentiment":"neutral","sentiment_score":0.06689468613610818},{"text":"So it's a good idea just reply back to that email that I'm happy to go ahead with this site.","start":584.53503,"end":588.955,"sentiment":"positive","sentiment_score":0.5780587293207645},{"text":"And, yeah, you know, just that's it.","start":589.17505,"end":591.87,"sentiment":"neutral","sentiment_score":0.3239802420139313},{"text":"That's pretty much it.","start":591.87,"end":592.83,"sentiment":"positive","sentiment_score":0.37438085675239563}],"sentiment":"neutral","sentiment_score":0.31458662950468286,"num_words":54,"start":578.53503,"end":592.83},{"sentences":[{"text":"As long as we have something in writing from you, that that's what basically makes things easier.","start":592.83,"end":597.41003,"sentiment":"neutral","sentiment_score":0.2936992548844394},{"text":"Perfect.","start":610.115,"end":610.615,"sentiment":"positive","sentiment_score":0.4829237461090088},{"text":"I've received it.","start":610.755,"end":611.795,"sentiment":"neutral","sentiment_score":0.24089957773685455},{"text":"Thank you.","start":611.795,"end":612.455,"sentiment":"positive","sentiment_score":0.44010891020298004},{"text":"Yep.","start":614.435,"end":614.915,"sentiment":"neutral","sentiment_score":0.24321219325065613}],"sentiment":"neutral","sentiment_score":0.3050808260838191,"num_words":24,"start":592.83,"end":614.915},{"sentences":[{"text":"I received that.","start":614.915,"end":615.715,"sentiment":"positive","sentiment_score":0.40687880913416546},{"text":"I received a notification.","start":615.715,"end":616.855,"sentiment":"positive","sentiment_score":0.42517200857400894},{"text":"Perfect.","start":617.075,"end":617.475,"sentiment":"positive","sentiment_score":0.6655534505844116},{"text":"Thank you so much.","start":617.475,"end":618.435,"sentiment":"positive","sentiment_score":0.7309217005968094},{"text":"And, yep, I'll keep in touch with you as soon as I have updates.","start":618.435,"end":622.70996,"sentiment":"neutral","sentiment_score":0.21337871253490448}],"sentiment":"positive","sentiment_score":0.36530256500610936,"num_words":26,"start":614.915,"end":622.70996},{"sentences":[{"text":"And as soon as I have an opportunity straight away, I will come around and get it at you don't have any restrictions on any dates or times or any availability wise?","start":622.85,"end":632.465,"sentiment":"neutral","sentiment_score":0.12914259580429643},{"text":"Or basically, do you do did you have any, you know, challenges?","start":632.465,"end":638.565,"sentiment":"neutral","sentiment_score":0.022551101942857105},{"text":"Mhmm.","start":645.105,"end":645.605,"sentiment":"neutral","sentiment_score":0.10366789251565932},{"text":"Yes.","start":650.39,"end":650.79004,"sentiment":"neutral","sentiment_score":0.13094931840896606},{"text":"Absolutely.","start":650.79004,"end":651.29004,"sentiment":"neutral","sentiment_score":0.17428840696811676}],"sentiment":"neutral","sentiment_score":0.10238472142435134,"num_words":47,"start":622.85,"end":651.29004},{"sentences":[{"text":"Absolutely.","start":651.43,"end":651.93,"sentiment":"neutral","sentiment_score":0.21886488795280457},{"text":"Mhmm.","start":665.365,"end":665.865,"sentiment":"neutral","sentiment_score":0.07322796434164047},{"text":"Mhmm.","start":665.92505,"end":666.005,"sentiment":"neutral","sentiment_score":0.07067164033651352},{"text":"Okay.","start":666.005,"end":666.405,"sentiment":"neutral","sentiment_score":0.11682403087615968},{"text":"Alright.","start":666.405,"end":666.805,"sentiment":"neutral","sentiment_score":0.1877855658531189}],"sentiment":"neutral","sentiment_score":0.13347481787204743,"num_words":5,"start":651.43,"end":666.805},{"sentences":[{"text":"That sounds that sounds good enough because that's what we're gonna play around with because the dates are very, very important, and we gotta make sure that it'll be done, and it'll be very well done.","start":666.805,"end":675.705,"sentiment":"neutral","sentiment_score":0.3045911408132977},{"text":"Alright.","start":678.08,"end":678.48,"sentiment":"neutral","sentiment_score":0.2153629809617996},{"text":"Thank you so much, Michael.","start":678.48,"end":679.52,"sentiment":"positive","sentiment_score":0.8483315110206604},{"text":"Thank you so much.","start":679.52,"end":680.24,"sentiment":"positive","sentiment_score":0.8313228785991669},{"text":"I'll talk to you soon.","start":680.24,"end":681.28,"sentiment":"positive","sentiment_score":0.5803678393363952}],"sentiment":"positive","sentiment_score":0.42449867287102866,"num_words":51,"start":666.805,"end":681.28},{"sentences":[{"text":"Thanks.","start":681.28,"end":681.68,"sentiment":"positive","sentiment_score":0.62261962890625},{"text":"Bye.","start":681.68,"end":682.0,"sentiment":"neutral","sentiment_score":0.28048965334892273},{"text":"Bye bye.","start":682.0,"end":682.66003,"sentiment":"neutral","sentiment_score":0.18610361218452454}],"sentiment":"neutral","sentiment_score":0.31882912665605545,"num_words":4,"start":681.28,"end":682.66003}]}}]},{"alternatives":[{"transcript":"Mark Lawrence speaking. Well, that's all good. All good. How you been? Well, that's good for business. Right? Yes. So I was I was just getting back to you after, you know, you responded to my questions last night, so thanks for getting back to me. But can you just maybe I've got the wrong impression of how this battery is gonna work, which you know, because so my understanding so you put the battery in. Alright? The battery the battery is gonna get charged from the solar. So solar is gonna the solar is gonna get used in the house. The solar is gonna charge the battery until it's full. Right? And then if there's anything left, it'll send it out to the grid. Right. I think from what we discussed, if if I choose to, I can have mains also charge that battery. Right? So the battery's charged. The sun's been out. The battery's charged. Now it's the end of the day. The sun disappears. There's no solar. My house now switches to run off the battery. Right? What if I don't Right. So what if I didn't wanna use the battery? For whatever reason, I can't just say, no. I actually wanna use from the grid. It's always gonna take it from the battery first, is it? Wrong. Yeah. So I I suppose the question I've got is let's start with the battery in and, you know, if it's fully charged, I'm not gonna use 30 kilowatts overnight. But let's say for whatever reason, you you never wanna run your battery fully flat. Right? You always wanna have something there in just in case I've got an outage. So can you can you I suppose I was looking to set it up so that, okay, nighttime comes, it starts drawing from the battery. The battery might get down to 30%, and then I say, okay, 30%, I wanna keep that as a buffer for all the blackouts that Osnet give us because we get a lot of blackouts from Osnet. I wanna keep 30% in my battery at all times. So when it keeps 30% capacity, I wanna switch over to mains. Right? Right. So that can be done. Right. Yep. Yeah. Yep. Okay. Got it. Alright. Let's do this then. Yeah. Yep. Okay. Alright. Alright. Well, let's go ahead and do it then. Yep. Right. So do I have to because I'm assuming as part of this, the batteries will go on the outs, an outside wall. I think that's what we discussed. Yeah. It's a south facing wall. It's basically the inverter the current inverter's under the house, and it goes straight on the outside wall from where the young the inverter for the solar panel is, which is only, like, probably two meters to the switchboard from two two to three meters from the switchboard. So yeah. Okay. Alright. So yep. Yes. Yeah. There's a clear space there. I can send you a photo of the space just so you see there's a there's a Okay. Yep. Yep. Yeah. Yep. Yep. Yep. No worries. Okay. Jason, did you say? Yep. So what do did you need me to approve the quote online that you sent? Or Sorry. You're pricing you're price yeah. You're price you're pricing up a little bit, Dave. Yep. Yep. Okay. Alright. I thought I had it open here from last night, but let me just I just wanna double check it. So continue to proposal. So it's a 30 it's a 30 kilowatt 30 or 30.7 kilowatt. Yep. And it's now your it did some magic with the numbers, so it's now 16 726. Yeah. Thanks. So I just I need to hit accept proposal. Let's accept proposal. It's not doing anything. Oh, I've gotta put my name in there. That's probably why. And I've just gotta sign it. I hate these things where you signed by your finger. Right. And you said proposal. Let's see if that does it. I don't know if it's done it. Okay. Alright. No problem. I I oh, hang on. I think I haven't clicked something. That's why. Now I think it's working. Alright. So I've I've accepted that. Yeah. So you've received it? Beautiful. Yep. Yep. No. I'm just no. Look. I I work from home as a bit anyway, so agreeing on a date shouldn't be a problem. I'm assuming it's all done in a day. Yeah. Yep. So, yeah, just, yeah, get them to reach out, and we'll agree that I can do it on this day. As I say, I work from home three or four or five days a week depending on the week. So we we can we can easily land on a date there. Yes. Not a problem. Awesome. Thanks, man. Alright. See you, mate. 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Lawrence speaking. Well, that's all good. All good. How you been? Well, that's good for business.\n\nRight? Yes. So I was I was just getting back to you after, you know, you responded to my questions last night, so thanks for getting back to me. But can you just maybe I've got the wrong impression of how this battery is gonna work, which you know, because so my understanding so you put the battery in. Alright?\n\nThe battery the battery is gonna get charged from the solar. So solar is gonna the solar is gonna get used in the house. The solar is gonna charge the battery until it's full. Right? And then if there's anything left, it'll send it out to the grid.\n\nRight. I think from what we discussed, if if I choose to, I can have mains also charge that battery. Right? So the battery's charged. The sun's been out.\n\nThe battery's charged. Now it's the end of the day. The sun disappears. There's no solar. My house now switches to run off the battery.\n\nRight? What if I don't Right. So what if I didn't wanna use the battery? For whatever reason, I can't just say, no. I actually wanna use from the grid.\n\nIt's always gonna take it from the battery first, is it? Wrong. Yeah. So I I suppose the question I've got is let's start with the battery in and, you know, if it's fully charged, I'm not gonna use 30 kilowatts overnight. But let's say for whatever reason, you you never wanna run your battery fully flat.\n\nRight? You always wanna have something there in just in case I've got an outage. So can you can you I suppose I was looking to set it up so that, okay, nighttime comes, it starts drawing from the battery. The battery might get down to 30%, and then I say, okay, 30%, I wanna keep that as a buffer for all the blackouts that Osnet give us because we get a lot of blackouts from Osnet. I wanna keep 30% in my battery at all times.\n\nSo when it keeps 30% capacity, I wanna switch over to mains. Right? Right. So that can be done. Right.\n\nYep. Yeah. Yep. Okay. Got it.\n\nAlright. Let's do this then. Yeah. Yep. Okay.\n\nAlright. Alright. Well, let's go ahead and do it then. Yep. Right.\n\nSo do I have to because I'm assuming as part of this, the batteries will go on the outs, an outside wall. I think that's what we discussed. Yeah. It's a south facing wall. It's basically the inverter the current inverter's under the house, and it goes straight on the outside wall from where the young the inverter for the solar panel is, which is only, like, probably two meters to the switchboard from two two to three meters from the switchboard.\n\nSo yeah. Okay. Alright. So yep. Yes.\n\nYeah. There's a clear space there. I can send you a photo of the space just so you see there's a there's a Okay. Yep. Yep.\n\nYeah. Yep. Yep. Yep. No worries.\n\nOkay. Jason, did you say? Yep. So what do did you need me to approve the quote online that you sent? Or Sorry.\n\nYou're pricing you're price yeah. You're price you're pricing up a little bit, Dave. Yep. Yep. Okay.\n\nAlright. I thought I had it open here from last night, but let me just I just wanna double check it. So continue to proposal. So it's a 30 it's a 30 kilowatt 30 or 30.7 kilowatt. Yep.\n\nAnd it's now your it did some magic with the numbers, so it's now 16 726. Yeah. Thanks. So I just I need to hit accept proposal. Let's accept proposal.\n\nIt's not doing anything. Oh, I've gotta put my name in there. That's probably why. And I've just gotta sign it. I hate these things where you signed by your finger.\n\nRight. And you said proposal. Let's see if that does it. I don't know if it's done it. Okay.\n\nAlright. No problem. I I oh, hang on. I think I haven't clicked something. That's why.\n\nNow I think it's working. Alright. So I've I've accepted that. Yeah. So you've received it?\n\nBeautiful. Yep. Yep. No. I'm just no.\n\nLook. I I work from home as a bit anyway, so agreeing on a date shouldn't be a problem. I'm assuming it's all done in a day. Yeah. Yep.\n\nSo, yeah, just, yeah, get them to reach out, and we'll agree that I can do it on this day. As I say, I work from home three or four or five days a week depending on the week. So we we can we can easily land on a date there. Yes. Not a problem.\n\nAwesome. Thanks, man. Alright. See you, mate. Bye.","paragraphs":[{"sentences":[{"text":"Mark Lawrence speaking.","start":1.8399999,"end":3.06,"sentiment":"neutral","sentiment_score":0.008861150437345108},{"text":"Well, that's all good.","start":7.44,"end":8.66,"sentiment":"positive","sentiment_score":0.48597177118062973},{"text":"All good.","start":8.72,"end":9.2,"sentiment":"positive","sentiment_score":0.5147377848625183},{"text":"How you been?","start":9.2,"end":9.94,"sentiment":"neutral","sentiment_score":0.25848742326100665},{"text":"Well, that's good for business.","start":15.315001,"end":16.675,"sentiment":"positive","sentiment_score":0.47566163539886475}],"sentiment":"positive","sentiment_score":0.3619833266198197,"num_words":17,"start":1.8399999,"end":16.675},{"sentences":[{"text":"Right?","start":16.675,"end":17.175,"sentiment":"positive","sentiment_score":0.3432692289352417},{"text":"Yes.","start":26.22,"end":26.72,"sentiment":"neutral","sentiment_score":0.0517159178853035},{"text":"So I was I was just getting back to 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solar is gonna charge the battery until it's full.","start":59.71,"end":63.489998,"sentiment":"neutral","sentiment_score":0.025393000245094298},{"text":"Right?","start":63.55,"end":63.95,"sentiment":"neutral","sentiment_score":0.016472775489091873},{"text":"And then if there's anything left, it'll send it out to the grid.","start":63.95,"end":66.77,"sentiment":"neutral","sentiment_score":0.004418982551074945}],"sentiment":"neutral","sentiment_score":0.008289350739990672,"num_words":48,"start":53.23,"end":66.77},{"sentences":[{"text":"Right.","start":68.485,"end":68.645,"sentiment":"neutral","sentiment_score":0.07909364998340607},{"text":"I think from what we discussed, if if I choose to, I can have mains also charge that battery.","start":68.645,"end":75.865,"sentiment":"neutral","sentiment_score":0.04228366695736584},{"text":"Right?","start":79.445,"end":79.945,"sentiment":"neutral","sentiment_score":0.05766725540161133},{"text":"So the battery's charged.","start":80.165,"end":82.17,"sentiment":"neutral","sentiment_score":0.02982246782630682},{"text":"The sun's been out.","start":82.17,"end":83.049995,"sentiment":"neutral","sentiment_score":0.006648408714681864}],"sentiment":"neutral","sentiment_score":0.03744945116341114,"num_words":29,"start":68.485,"end":83.049995},{"sentences":[{"text":"The battery's charged.","start":83.049995,"end":84.11,"sentiment":"neutral","sentiment_score":0.00802203236768643},{"text":"Now it's the end of the day.","start":84.33,"end":85.77,"sentiment":"neutral","sentiment_score":-0.004983801926885333},{"text":"The sun disappears.","start":85.77,"end":86.81,"sentiment":"neutral","sentiment_score":-0.05320883045593897},{"text":"There's no solar.","start":86.81,"end":87.869995,"sentiment":"neutral","sentiment_score":-0.059246670454740524},{"text":"My house now switches to run off the 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grid.","start":130.655,"end":132.095,"sentiment":"neutral","sentiment_score":-0.017070996442011425}],"sentiment":"neutral","sentiment_score":-0.08894572217638294,"num_words":30,"start":96.185,"end":132.095},{"sentences":[{"text":"It's always gonna take it from the battery first, is it?","start":132.095,"end":134.915,"sentiment":"neutral","sentiment_score":0.05225878852334889},{"text":"Wrong.","start":163.555,"end":164.055,"sentiment":"neutral","sentiment_score":-0.302869975566864},{"text":"Yeah.","start":178.42,"end":178.74,"sentiment":"neutral","sentiment_score":0.196850061416626},{"text":"So I I suppose the question I've got is let's start with the battery in and, you know, if it's fully charged, I'm not gonna use 30 kilowatts overnight.","start":178.74,"end":187.315,"sentiment":"neutral","sentiment_score":0.12236134849231818},{"text":"But let's say for whatever reason, you you never wanna run your battery fully flat.","start":187.455,"end":191.615,"sentiment":"neutral","sentiment_score":-0.01573953330516815}],"sentiment":"neutral","sentiment_score":0.06633706782993518,"num_words":57,"start":132.095,"end":191.615},{"sentences":[{"text":"Right?","start":191.615,"end":191.85501,"sentiment":"neutral","sentiment_score":0.06851575523614883},{"text":"You always wanna have something there in just in case I've got an outage.","start":191.85501,"end":195.55,"sentiment":"neutral","sentiment_score":0.0449054129421711},{"text":"So can you can you I suppose I was looking to set it up so that, okay, nighttime comes, it starts drawing from the battery.","start":195.55,"end":203.01001,"sentiment":"neutral","sentiment_score":0.13920608073472976},{"text":"The battery might get down to 30%, and then I say, okay, 30%, I wanna keep that as a buffer for all the blackouts that Osnet give us because we get a lot of blackouts from Osnet.","start":203.47,"end":214.185,"sentiment":"neutral","sentiment_score":0.14510442970975027},{"text":"I wanna keep 30% in my battery at all times.","start":214.325,"end":217.125,"sentiment":"neutral","sentiment_score":0.2490614742040634}],"sentiment":"neutral","sentiment_score":0.13835427811604806,"num_words":87,"start":191.615,"end":217.125},{"sentences":[{"text":"So when it keeps 30% capacity, I wanna switch over to mains.","start":217.125,"end":222.025,"sentiment":"neutral","sentiment_score":0.19914324705799422},{"text":"Right?","start":222.64499,"end":223.14499,"sentiment":"neutral","sentiment_score":0.2567509114742279},{"text":"Right.","start":227.74,"end":228.06,"sentiment":"neutral","sentiment_score":0.05519706383347511},{"text":"So that can be done.","start":228.06,"end":229.36,"sentiment":"neutral","sentiment_score":0.0884294331073761},{"text":"Right.","start":230.38,"end":230.88,"sentiment":"neutral","sentiment_score":0.041842952370643616}],"sentiment":"neutral","sentiment_score":0.15928285289555788,"num_words":20,"start":217.125,"end":230.88},{"sentences":[{"text":"Yep.","start":248.30501,"end":248.80501,"sentiment":"neutral","sentiment_score":0.04422871395945549},{"text":"Yeah.","start":254.14,"end":254.64,"sentiment":"neutral","sentiment_score":-0.04873816296458244},{"text":"Yep.","start":261.1,"end":261.5,"sentiment":"neutral","sentiment_score":0.041930340230464935},{"text":"Okay.","start":261.5,"end":261.9,"sentiment":"neutral","sentiment_score":0.0715819001197815},{"text":"Got it.","start":261.9,"end":262.3,"sentiment":"neutral","sentiment_score":0.12691837549209595}],"sentiment":"neutral","sentiment_score":0.06047325705488523,"num_words":6,"start":248.30501,"end":262.3},{"sentences":[{"text":"Alright.","start":262.3,"end":262.78,"sentiment":"neutral","sentiment_score":0.19083648920059204},{"text":"Let's do this then.","start":262.78,"end":264.08,"sentiment":"neutral","sentiment_score":0.17370183765888214},{"text":"Yeah.","start":292.87003,"end":293.37003,"sentiment":"neutral","sentiment_score":0.035231366753578186},{"text":"Yep.","start":301.39502,"end":301.89502,"sentiment":"neutral","sentiment_score":0.1506440043449402},{"text":"Okay.","start":301.95502,"end":302.45502,"sentiment":"neutral","sentiment_score":0.1656239926815033}],"sentiment":"neutral","sentiment_score":0.15464290045201778,"num_words":8,"start":262.3,"end":302.45502},{"sentences":[{"text":"Alright.","start":303.23502,"end":303.73502,"sentiment":"neutral","sentiment_score":0.2132483571767807},{"text":"Alright.","start":304.195,"end":304.595,"sentiment":"neutral","sentiment_score":0.2210884541273117},{"text":"Well, let's go ahead and do it then.","start":304.595,"end":306.375,"sentiment":"neutral","sentiment_score":0.2940683811903},{"text":"Yep.","start":321.06,"end":321.56,"sentiment":"neutral","sentiment_score":0.25676631927490234},{"text":"Right.","start":332.42502,"end":332.745,"sentiment":"neutral","sentiment_score":0.031214341521263123}],"sentiment":"neutral","sentiment_score":0.2562387101352215,"num_words":12,"start":303.23502,"end":332.745},{"sentences":[{"text":"So do I have to because I'm assuming as part of this, the batteries will go on the outs, an outside wall.","start":332.745,"end":340.74,"sentiment":"neutral","sentiment_score":-0.006429026559503241},{"text":"I think that's what we discussed.","start":340.74,"end":342.36,"sentiment":"neutral","sentiment_score":0.02135911708076795},{"text":"Yeah.","start":348.02,"end":348.34,"sentiment":"neutral","sentiment_score":0.1209072321653366},{"text":"It's a south facing wall.","start":348.34,"end":349.53998,"sentiment":"neutral","sentiment_score":0.0996255874633789},{"text":"It's basically the inverter the current inverter's under the house, and it goes straight on the outside wall from where the young the inverter for the solar panel is, which is only, like, probably two meters to the switchboard from two two to three meters from the switchboard.","start":349.53998,"end":365.695,"sentiment":"neutral","sentiment_score":0.07240099892563497}],"sentiment":"neutral","sentiment_score":0.04976828336692983,"num_words":82,"start":332.745,"end":365.695},{"sentences":[{"text":"So yeah.","start":365.91498,"end":367.29498,"sentiment":"neutral","sentiment_score":0.10386250168085098},{"text":"Okay.","start":369.115,"end":369.615,"sentiment":"positive","sentiment_score":0.348221093416214},{"text":"Alright.","start":370.315,"end":370.815,"sentiment":"neutral","sentiment_score":0.2102012038230896},{"text":"So yep.","start":374.77002,"end":375.59,"sentiment":"neutral","sentiment_score":0.11553169786930084},{"text":"Yes.","start":376.85,"end":377.35,"sentiment":"positive","sentiment_score":0.4613543152809143}],"sentiment":"neutral","sentiment_score":0.20836643023150309,"num_words":7,"start":365.91498,"end":377.35},{"sentences":[{"text":"Yeah.","start":380.53,"end":380.77002,"sentiment":"neutral","sentiment_score":0.18755337595939636},{"text":"There's a clear space there.","start":380.77002,"end":382.23,"sentiment":"neutral","sentiment_score":0.1141683429479599},{"text":"I can send you a photo of the space just so you see there's a there's a Okay.","start":383.01,"end":401.965,"sentiment":"neutral","sentiment_score":0.04811087540454335},{"text":"Yep.","start":407.75998,"end":408.08,"sentiment":"neutral","sentiment_score":0.05353626236319542},{"text":"Yep.","start":408.08,"end":408.58,"sentiment":"neutral","sentiment_score":0.01962416246533394}],"sentiment":"neutral","sentiment_score":0.06529043356959637,"num_words":26,"start":380.53,"end":408.58},{"sentences":[{"text":"Yeah.","start":419.865,"end":420.365,"sentiment":"neutral","sentiment_score":-0.02290254272520542},{"text":"Yep.","start":428.505,"end":429.005,"sentiment":"neutral","sentiment_score":-0.0021006613969802856},{"text":"Yep.","start":440.21,"end":440.71,"sentiment":"neutral","sentiment_score":0.09050830453634262},{"text":"Yep.","start":440.93,"end":441.43,"sentiment":"neutral","sentiment_score":0.12648749351501465},{"text":"No worries.","start":441.65,"end":442.38998,"sentiment":"neutral","sentiment_score":0.16881489753723145}],"sentiment":"neutral","sentiment_score":0.0882703981672724,"num_words":6,"start":419.865,"end":442.38998},{"sentences":[{"text":"Okay.","start":446.965,"end":447.465,"sentiment":"neutral","sentiment_score":0.09345197677612305},{"text":"Jason, did you say?","start":447.605,"end":449.065,"sentiment":"neutral","sentiment_score":0.048676880076527596},{"text":"Yep.","start":450.725,"end":451.225,"sentiment":"neutral","sentiment_score":0.0332460030913353},{"text":"So what do did you need me to approve the quote online that you sent?","start":452.245,"end":459.685,"sentiment":"neutral","sentiment_score":0.020511541018883386},{"text":"Or Sorry.","start":459.685,"end":474.845,"sentiment":"neutral","sentiment_score":-0.0376568203791976}],"sentiment":"neutral","sentiment_score":0.024076738030366276,"num_words":23,"start":446.965,"end":474.845},{"sentences":[{"text":"You're pricing you're price yeah.","start":474.845,"end":477.24503,"sentiment":"neutral","sentiment_score":-0.054232082515954974},{"text":"You're price you're pricing up a little bit, Dave.","start":477.24503,"end":479.505,"sentiment":"neutral","sentiment_score":0.017526926265822515},{"text":"Yep.","start":484.52502,"end":485.02502,"sentiment":"neutral","sentiment_score":0.29078853130340576},{"text":"Yep.","start":497.22,"end":497.72,"sentiment":"neutral","sentiment_score":0.22309355437755585},{"text":"Okay.","start":501.36502,"end":501.845,"sentiment":"neutral","sentiment_score":0.13486306369304657}],"sentiment":"neutral","sentiment_score":0.031489827834507995,"num_words":17,"start":474.845,"end":501.845},{"sentences":[{"text":"Alright.","start":501.845,"end":502.245,"sentiment":"neutral","sentiment_score":0.1685662716627121},{"text":"I thought I had it open here from last night, but let me just I just wanna double check it.","start":502.245,"end":508.48502,"sentiment":"neutral","sentiment_score":0.10802640318870545},{"text":"So continue to proposal.","start":508.48502,"end":509.945,"sentiment":"neutral","sentiment_score":0.07510019652545452},{"text":"So it's a 30 it's a 30 kilowatt 30 or 30.7 kilowatt.","start":510.68,"end":514.38,"sentiment":"neutral","sentiment_score":0.05778661680718263},{"text":"Yep.","start":514.44,"end":514.94,"sentiment":"neutral","sentiment_score":0.11529561132192612}],"sentiment":"neutral","sentiment_score":0.09047974038280938,"num_words":38,"start":501.845,"end":514.94},{"sentences":[{"text":"And it's now your it did some magic with the numbers, so it's now 16 726.","start":518.36,"end":525.74,"sentiment":"neutral","sentiment_score":0.2897304710932076},{"text":"Yeah.","start":528.895,"end":529.215,"sentiment":"neutral","sentiment_score":0.18372219800949097},{"text":"Thanks.","start":529.215,"end":529.715,"sentiment":"neutral","sentiment_score":0.2641727924346924},{"text":"So I just I need to hit accept proposal.","start":530.73505,"end":532.995,"sentiment":"neutral","sentiment_score":0.00219808022181193},{"text":"Let's accept proposal.","start":536.575,"end":539.055,"sentiment":"neutral","sentiment_score":-0.1152808740735054}],"sentiment":"neutral","sentiment_score":0.15858408759037654,"num_words":30,"start":518.36,"end":539.055},{"sentences":[{"text":"It's not doing anything.","start":539.055,"end":540.195,"sentiment":"negative","sentiment_score":-0.43710873275995255},{"text":"Oh, I've gotta put my name in there.","start":541.79,"end":543.55,"sentiment":"neutral","sentiment_score":-0.1949531864374876},{"text":"That's probably why.","start":543.55,"end":544.76996,"sentiment":"neutral","sentiment_score":-0.1913875291744868},{"text":"And I've just gotta sign it.","start":550.43,"end":552.85,"sentiment":"neutral","sentiment_score":-0.08784252591431141},{"text":"I hate these things where you signed by your finger.","start":553.06995,"end":555.64996,"sentiment":"negative","sentiment_score":-0.42540048658847807}],"sentiment":"neutral","sentiment_score":-0.2794607429494781,"num_words":31,"start":539.055,"end":555.64996},{"sentences":[{"text":"Right.","start":558.995,"end":559.495,"sentiment":"neutral","sentiment_score":-0.018387701362371445},{"text":"And you said proposal.","start":559.795,"end":563.01495,"sentiment":"neutral","sentiment_score":-0.015494301915168762},{"text":"Let's see if that does it.","start":563.075,"end":564.45496,"sentiment":"neutral","sentiment_score":0.0008725739705065886},{"text":"I don't know if it's done it.","start":567.315,"end":568.86,"sentiment":"neutral","sentiment_score":-0.11775493515389306},{"text":"Okay.","start":599.29,"end":599.79,"sentiment":"neutral","sentiment_score":0.1516800820827484}],"sentiment":"neutral","sentiment_score":-0.03935441732602684,"num_words":19,"start":558.995,"end":599.79},{"sentences":[{"text":"Alright.","start":599.85,"end":600.25,"sentiment":"neutral","sentiment_score":0.1899915635585785},{"text":"No problem.","start":600.25,"end":600.88995,"sentiment":"neutral","sentiment_score":0.2613947093486786},{"text":"I I oh, hang on.","start":600.88995,"end":602.08997,"sentiment":"neutral","sentiment_score":0.16441571861505508},{"text":"I think I haven't clicked something.","start":602.08997,"end":603.52997,"sentiment":"neutral","sentiment_score":0.0749541421731313},{"text":"That's why.","start":603.52997,"end":604.26996,"sentiment":"neutral","sentiment_score":0.13222603499889374}],"sentiment":"neutral","sentiment_score":0.14056478114798665,"num_words":16,"start":599.85,"end":604.26996},{"sentences":[{"text":"Now I think it's working.","start":605.05,"end":606.51,"sentiment":"neutral","sentiment_score":0.2962944507598877},{"text":"Alright.","start":607.29,"end":607.69,"sentiment":"neutral","sentiment_score":0.17418986558914185},{"text":"So I've I've accepted that.","start":607.69,"end":609.38995,"sentiment":"neutral","sentiment_score":0.20139916837215424},{"text":"Yeah.","start":611.29,"end":611.52997,"sentiment":"neutral","sentiment_score":0.2507277727127075},{"text":"So you've received it?","start":611.52997,"end":613.36505,"sentiment":"neutral","sentiment_score":0.21841425448656082}],"sentiment":"neutral","sentiment_score":0.2366901719942689,"num_words":16,"start":605.05,"end":613.36505},{"sentences":[{"text":"Beautiful.","start":615.34503,"end":615.84503,"sentiment":"positive","sentiment_score":0.6279164552688599},{"text":"Yep.","start":621.42505,"end":621.92505,"sentiment":"neutral","sentiment_score":0.17703907191753387},{"text":"Yep.","start":623.265,"end":623.765,"sentiment":"neutral","sentiment_score":0.1294802874326706},{"text":"No.","start":638.475,"end":638.975,"sentiment":"neutral","sentiment_score":0.0006734207272529602},{"text":"I'm just no.","start":639.115,"end":640.975,"sentiment":"neutral","sentiment_score":-0.011262684827670455}],"sentiment":"neutral","sentiment_score":0.12876016869475798,"num_words":7,"start":615.34503,"end":640.975},{"sentences":[{"text":"Look.","start":641.435,"end":641.83496,"sentiment":"neutral","sentiment_score":0.010878896340727806},{"text":"I I work from home as a bit anyway, so agreeing on a date shouldn't be a problem.","start":641.83496,"end":646.575,"sentiment":"neutral","sentiment_score":0.08869844985504945},{"text":"I'm assuming it's all done in a day.","start":647.195,"end":649.295,"sentiment":"neutral","sentiment_score":0.0836753835901618},{"text":"Yeah.","start":651.355,"end":651.69,"sentiment":"neutral","sentiment_score":0.17051470279693604},{"text":"Yep.","start":651.93,"end":652.43,"sentiment":"neutral","sentiment_score":0.1951705664396286}],"sentiment":"neutral","sentiment_score":0.09112204592032679,"num_words":29,"start":641.435,"end":652.43},{"sentences":[{"text":"So, yeah, just, yeah, get them to reach out, and we'll agree that I can do it on this day.","start":652.49,"end":657.31,"sentiment":"neutral","sentiment_score":0.1825237162411213},{"text":"As I say, I work from home three or four or five days a week depending on the week.","start":657.45,"end":661.39,"sentiment":"neutral","sentiment_score":0.12361815807066466},{"text":"So we we can we can easily land on a date there.","start":662.25,"end":665.23,"sentiment":"neutral","sentiment_score":0.15991097502410412},{"text":"Yes.","start":676.2069,"end":676.4469,"sentiment":"neutral","sentiment_score":0.17563971877098083},{"text":"Not a problem.","start":676.4469,"end":677.2469,"sentiment":"neutral","sentiment_score":0.3178139825661977}],"sentiment":"neutral","sentiment_score":0.16449513990770687,"num_words":55,"start":652.49,"end":677.2469},{"sentences":[{"text":"Awesome.","start":677.2469,"end":677.7469,"sentiment":"positive","sentiment_score":0.5139577388763428},{"text":"Thanks, man.","start":679.96686,"end":680.8669,"sentiment":"positive","sentiment_score":0.7217683792114258},{"text":"Alright.","start":681.4869,"end":681.8869,"sentiment":"neutral","sentiment_score":0.3261646032333374},{"text":"See you, mate.","start":681.8869,"end":682.6269,"sentiment":"neutral","sentiment_score":0.2518257300059001},{"text":"Bye.","start":682.84686,"end":683.34686,"sentiment":"neutral","sentiment_score":-0.1193837970495224}],"sentiment":"positive","sentiment_score":0.3649690616875887,"num_words":8,"start":677.2469,"end":683.34686}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Mark Lawrence speaking.\n\nChannel 0: Hi, I'm sorry I missed your call.\n\nChannel 1: Well, that's all good. All good. How you been?\n\nChannel 0: Very well. Very well. Busy. Very busy.\n\nChannel 1: Well, that's good for business. Right?\n\nChannel 0: Absolutely. Oh, I'm not complaining. I'm happy about it. Yeah. But yeah.\n\nYeah. Things get really crazy. So yeah.\n\nChannel 1: Yes. So I was I was just getting back to you after, you know, you responded to my questions last night, so thanks for getting back to me.\n\nChannel 0: Yeah.\n\nChannel 1: But can you just maybe I've got the wrong impression of how this battery is gonna work, which you know, because so my understanding so you put the battery in. Alright? The battery the battery is gonna get charged from the solar. So\n\nChannel 0: That's\n\nChannel 1: solar\n\nChannel 0: correct.\n\nChannel 1: is gonna\n\nChannel 0: Yep.\n\nChannel 1: the solar is gonna get used in the house. The solar is gonna charge the battery until\n\nChannel 0: Mhmm.\n\nChannel 1: it's full. Right? And then if there's anything left, it'll send it out to the grid.\n\nChannel 0: Mhmm. That's correct.\n\nChannel 1: Right. I think from what we discussed, if if I choose to, I can have mains also charge that battery.\n\nChannel 0: Mhmm. That's correct. That's correct. That's correct.\n\nChannel 1: Right? So the battery's charged. The sun's been out. The battery's charged. Now it's the end of the day.\n\nThe sun disappears. There's no solar. My house now switches to run off the battery.\n\nChannel 0: That's correct.\n\nChannel 1: Right?\n\nChannel 0: So\n\nChannel 1: What if\n\nChannel 0: if we\n\nChannel 1: I\n\nChannel 0: see\n\nChannel 1: don't\n\nChannel 0: it's a yeah. It's it's a simple basically, the way it works with SIM charges the battery when the sun is out. You're using whatever you're using, then exits goes to the battery. And when the night falls, the first thing what comes out of when your user kicks in, the first thing what just happens, basically, the battery power gets discharged. Once the battery power gets fully discharged, then basically you start buying from the grid.\n\nChannel 1: Right. So what if I didn't wanna use the battery? For whatever reason, I can't just say, no. I actually wanna use from the grid. It's always gonna take it from the battery first, is it?\n\nChannel 0: That's oh, see. No. No. So it you know, it's that's where the brain of the battery comes to the picture. So the application that what you can have with the battery, that's where you can play around with.\n\nAnd that is where the VPP comes into the picture as well. So all these functionalities are already inbuilt in this application. It's just basically the the consumer market's not ready. It's too early, too soon for consumers to control their\n\nChannel 1: Wrong.\n\nChannel 0: of how when to buy, what to buy, how to buy. So, again, that is the establishment. So everything is gonna take place, but it's gonna take time. But, apparently, yes, you can what you're saying what you're trying to achieve, yes, definitely, you can achieve that.\n\nChannel 1: Yeah. So I I suppose the question I've got is let's start with the battery in and, you know, if it's fully charged, I'm not gonna use 30 kilowatts overnight. But let's say for whatever reason, you you never wanna run your battery fully flat. Right? You always wanna have something there in just in case I've got an outage.\n\nSo can you can you I suppose I was looking to set it up so that, okay, nighttime comes, it starts drawing from the battery. The battery might get down to 30%, and then I say, okay, 30%, I wanna keep that as a buffer for all the blackouts that Osnet give us because we get a lot of blackouts from Osnet. I wanna keep 30% in my battery at all times. So when it keeps 30% capacity, I wanna switch over to mains. Right?\n\nChannel 0: That can be that can be done. That can be done. It's straight away without any problems. So once\n\nChannel 1: Right.\n\nChannel 0: we\n\nChannel 1: So\n\nChannel 0: set\n\nChannel 1: that\n\nChannel 0: it up,\n\nChannel 1: can\n\nChannel 0: once\n\nChannel 1: be\n\nChannel 0: we\n\nChannel 1: done.\n\nChannel 0: commission the battery yeah. See,\n\nChannel 1: Right.\n\nChannel 0: we cannot play around with the parameters every day, every week. It's more about if you want you to set it up, the discharge depth of discharge or the battery at given time is okay. We want you to get depth of discharge as 40% or 50%. Whatever the factor you\n\nChannel 1: Yep.\n\nChannel 0: decide, the battery will remain at that point. And after that point, you start buying from the grid. And when the\n\nChannel 1: Yeah.\n\nChannel 0: blackout happens, the remaining factors of what you have in your factory will start depleting or discharging straight away.\n\nChannel 1: Yep. Okay. Got it. Alright. Let's do this then.\n\nChannel 0: Yeah. Yeah. So so, you know, what you're asking does make sense. And I understand you're a technical guy, and I'm I'm I'm basically all over it. Don't worry.\n\nI've I've I've done my research. I've done my R and D. I've been through every single aspect of a battery usage and VPP as well. So that's why I want you to be very, very clear and upfront that what you can what you can't. But whatever you want to, it will be done with the time.\n\nSo time is a time time is basically, probably I'm talking\n\nChannel 1: Yeah.\n\nChannel 0: about six months, eight months, or twelve months, or maybe within the next two years. Everything, what you're asking for and what you're aiming for, it'll be there.\n\nChannel 1: Yep. Okay. Alright. Alright. Well, let's go ahead and do it then.\n\nChannel 0: Perfect. Thank you. The aim is we are going to install your system or install your batteries anywhere from here till thirtieth. I do not have right date in front of me, but it\n\nChannel 1: Yep.\n\nChannel 0: will be it'll it'll definitely happen within that year. And as soon as we get some dates here and there, I'll you'll be the first person to know, and we'll get this done delivered straight away to you.\n\nChannel 1: Right. So do I have to because I'm assuming as part of this, the batteries will go on the outs, an outside wall. I think that's what we discussed.\n\nChannel 0: Yeah. Absolutely. So we prefer either east or south facing wall.\n\nChannel 1: Yeah. It's a south facing wall. It's basically the inverter the current inverter's under the house, and it goes straight on the outside wall from where the\n\nChannel 0: Yep.\n\nChannel 1: young the inverter for the solar panel is, which is only, like, probably two meters to the switchboard\n\nChannel 0: Mhmm.\n\nChannel 1: from two two to three meters from the switchboard. So yeah.\n\nChannel 0: Yeah. Absolutely\n\nChannel 1: Okay.\n\nChannel 0: fine. Absolutely no\n\nChannel 1: Alright.\n\nChannel 0: problem. And we we we prefer to put it outside as long as it's south facing wall\n\nChannel 1: So yep.\n\nChannel 0: or east facing wall. So\n\nChannel 1: Yes.\n\nChannel 0: as long as we have a clear space up there, absolutely good to go.\n\nChannel 1: Yeah. There's a clear space there. I can send you a photo of the space just so you see there's\n\nChannel 0: No.\n\nChannel 1: a\n\nChannel 0: No.\n\nChannel 1: there's a\n\nChannel 0: Absolutely fine. You know, I'm I'm pretty well aware of your space and what's base not a 100, obviously, but when Jason this is my basically, this is the installer is gonna come around and do the install\n\nChannel 1: Okay.\n\nChannel 0: basically look at all the options, possibilities where we're gonna install and basically we'll get that done.\n\nChannel 1: Yep.\n\nChannel 0: And,\n\nChannel 1: Yep.\n\nChannel 0: again, for backup option, when we do backups, we can't do whole house backup. We only do critical circuit backup. So over\n\nChannel 1: Yeah.\n\nChannel 0: there, critical circuit backup means blackout protection. Rest of the in normal scenarios, everything is as normal as possible. But\n\nChannel 1: Yep.\n\nChannel 0: when it comes to blackouts, only for critical circuits, sir, lights, basic lights, basic fans, or basic amenities, fridge, Internet, all those all those basically critical circuits.\n\nChannel 1: Yep. Yep. No worries.\n\nChannel 0: And and and Jason will go through with you after they serve in the time zone.\n\nChannel 1: Okay. Jason, did you say?\n\nChannel 0: J yes. Correct.\n\nChannel 1: Yep. So what do did you need me to approve the quote online that you sent? Or\n\nChannel 0: Process. Please approve the code that what you basically have sent it off to you. And pay the deposit as soon as possible. Send us a a remittance adviser same\n\nChannel 1: Sorry.\n\nChannel 0: to send\n\nChannel 1: You're\n\nChannel 0: an\n\nChannel 1: pricing\n\nChannel 0: order stock to make sure\n\nChannel 1: you're price\n\nChannel 0: sorry.\n\nChannel 1: yeah. You're price you're pricing up a little bit, Dave.\n\nChannel 0: No. No. Sorry. I just just approved the quote online and\n\nChannel 1: Yep.\n\nChannel 0: process the deposit, send us a remittance advice, and we'll basically straight away try and organize, what do you call, the products for you to make sure that everything's available, everything's ready to go without any problems. And,\n\nChannel 1: Yep.\n\nChannel 0: yeah, we'll basically rest this part of the process.\n\nChannel 1: Okay. Alright. I thought I had it open here from last night, but let me just I just wanna double check it. So continue to\n\nChannel 0: Yeah,\n\nChannel 1: proposal.\n\nChannel 0: please.\n\nChannel 1: So it's a 30\n\nChannel 0: Yep.\n\nChannel 1: it's a 30 kilowatt 30 or 30.7 kilowatt. Yep.\n\nChannel 0: That's correct. Yep. That's the one.\n\nChannel 1: And it's now your it did some magic with the numbers, so it's now 16\n\nChannel 0: Yes.\n\nChannel 1: 726.\n\nChannel 0: Oh, see. Yeah. I promise you I'll look up I'll look after you. I did.\n\nChannel 1: Yeah. Thanks. So I just I need to hit accept proposal.\n\nChannel 0: That's correct.\n\nChannel 1: Let's accept proposal. It's not doing anything. Oh, I've gotta put my name in there. That's probably why.\n\nChannel 0: Yep. Yep.\n\nChannel 1: And I've just gotta sign it. I hate these things where you signed by your finger. Right. And you said proposal. Let's see if that does it.\n\nChannel 0: Yep.\n\nChannel 1: I don't know if\n\nChannel 0: It\n\nChannel 1: it's\n\nChannel 0: should\n\nChannel 1: done\n\nChannel 0: be\n\nChannel 1: it.\n\nChannel 0: well, if if you have challenges in there, just reply back to that email. Write down exactly what you basically are referring for, and that's gonna be good enough. So we, you know, literally don't have to sign it. Sometimes it plays the software plays around a little bit here and there. So it's a good idea just reply back to that email that I'm happy to go ahead with this site.\n\nAnd, yeah, you know, just that's it. That's pretty much it. As long as we have something in writing from you, that that's what basically makes things easier.\n\nChannel 1: Okay. Alright. No problem. I I oh, hang on. I think I haven't clicked something.\n\nThat's why. Now I think it's working. Alright. So I've I've accepted that.\n\nChannel 0: Perfect. I've received\n\nChannel 1: Yeah.\n\nChannel 0: it.\n\nChannel 1: So\n\nChannel 0: Thank you.\n\nChannel 1: you've received it?\n\nChannel 0: Yep. I received\n\nChannel 1: Beautiful.\n\nChannel 0: that. I received a notification. Perfect. Thank you so much. And, yep, I'll keep in touch with you as soon\n\nChannel 1: Yep.\n\nChannel 0: as I have updates. And as\n\nChannel 1: Yep.\n\nChannel 0: soon as I have an opportunity straight away, I will come around and get it at you don't have any restrictions on any dates or times or any availability wise? Or basically, do you do did you have any, you know, challenges?\n\nChannel 1: No. I'm just no. Look. I I work from home as a bit anyway, so agreeing on a\n\nChannel 0: Mhmm.\n\nChannel 1: date shouldn't be a problem. I'm assuming it's all done in a day.\n\nChannel 0: Yes. Absolutely.\n\nChannel 1: Yeah.\n\nChannel 0: Absolutely.\n\nChannel 1: Yep. So, yeah, just, yeah, get them to reach out, and we'll agree that I can do it on this day. As I say, I work from home three or four or five days a week depending on the week. So we we can we can easily land on a date there.\n\nChannel 0: Mhmm. Mhmm. Okay. Alright. That sounds that sounds good enough because that's what we're gonna play around with because the dates are very, very important, and we gotta make sure that it'll be done, and it'll be very well done.\n\nChannel 1: Yes. Not a problem. Awesome.\n\nChannel 0: Alright. Thank you so much, Michael. Thank you so much.\n\nChannel 1: Thanks,\n\nChannel 0: I'll\n\nChannel 1: man.\n\nChannel 0: talk to you soon. Thanks.\n\nChannel 1: Alright.\n\nChannel 0: Bye.\n\nChannel 1: See\n\nChannel 0: Bye\n\nChannel 1: you, mate.\n\nChannel 0: bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Mark Lawrence speaking.","start":1.8399999,"end":3.06,"sentiment":"neutral","sentiment_score":0.008861150437345108}],"sentiment":"neutral","sentiment_score":0.008861150437345108,"channel":1,"num_words":3,"start":1.8399999,"end":3.06},{"sentences":[{"text":"Hi, I'm sorry I missed your call.","start":3.84,"end":6.98,"sentiment":"neutral","sentiment_score":-0.02601295496736254}],"sentiment":"neutral","sentiment_score":-0.02601295496736254,"channel":0,"num_words":7,"start":3.84,"end":6.98},{"sentences":[{"text":"Well, that's all good.","start":7.44,"end":8.66,"sentiment":"positive","sentiment_score":0.48597177118062973},{"text":"All good.","start":8.72,"end":9.2,"sentiment":"positive","sentiment_score":0.5147377848625183},{"text":"How you been?","start":9.2,"end":9.94,"sentiment":"neutral","sentiment_score":0.25848742326100665}],"sentiment":"positive","sentiment_score":0.4165361026922862,"channel":1,"num_words":9,"start":7.44,"end":9.94},{"sentences":[{"text":"Very well.","start":11.12,"end":11.679999,"sentiment":"positive","sentiment_score":0.46065644919872284},{"text":"Very well.","start":11.679999,"end":12.5,"sentiment":"positive","sentiment_score":0.4608619958162308},{"text":"Busy.","start":12.639999,"end":13.04,"sentiment":"positive","sentiment_score":0.35481175780296326},{"text":"Very busy.","start":13.04,"end":13.86,"sentiment":"neutral","sentiment_score":0.26868945360183716}],"sentiment":"positive","sentiment_score":0.39074679357664927,"channel":0,"num_words":7,"start":11.12,"end":13.86},{"sentences":[{"text":"Well, that's good for business.","start":15.315001,"end":16.675,"sentiment":"positive","sentiment_score":0.47566163539886475},{"text":"Right?","start":16.675,"end":17.175,"sentiment":"positive","sentiment_score":0.3432692289352417}],"sentiment":"positive","sentiment_score":0.45359623432159424,"channel":1,"num_words":6,"start":15.315001,"end":17.175},{"sentences":[{"text":"Absolutely.","start":17.805,"end":18.305,"sentiment":"positive","sentiment_score":0.4232066869735718},{"text":"Oh, I'm not complaining.","start":18.445,"end":19.485,"sentiment":"positive","sentiment_score":0.34182677417993546},{"text":"I'm happy about it.","start":19.485,"end":20.525,"sentiment":"positive","sentiment_score":0.4782998114824295},{"text":"Yeah.","start":20.525,"end":20.765,"sentiment":"neutral","sentiment_score":0.09553024172782898},{"text":"But yeah.","start":20.765,"end":21.244999,"sentiment":"neutral","sentiment_score":0.0440830048173666}],"sentiment":"neutral","sentiment_score":0.32395077341546613,"channel":0,"num_words":12,"start":17.805,"end":21.244999},{"sentences":[{"text":"Yeah.","start":21.244999,"end":21.564999,"sentiment":"neutral","sentiment_score":-0.021345993503928185},{"text":"Things get really crazy.","start":21.564999,"end":23.185,"sentiment":"neutral","sentiment_score":-0.12445943802595139},{"text":"So yeah.","start":23.244999,"end":24.875,"sentiment":"neutral","sentiment_score":0.0159769207239151}],"sentiment":"neutral","sentiment_score":-0.06960427202284336,"channel":0,"num_words":7,"start":21.244999,"end":24.875},{"sentences":[{"text":"Yes.","start":26.22,"end":26.72,"sentiment":"neutral","sentiment_score":0.0517159178853035},{"text":"So I was I was just getting back to you after, you know, you responded to my questions last night, so thanks for getting back to me.","start":27.18,"end":35.44,"sentiment":"neutral","sentiment_score":0.12522106327944332}],"sentiment":"neutral","sentiment_score":0.12259587951536689,"channel":1,"num_words":28,"start":26.22,"end":35.44},{"sentences":[{"text":"Yeah.","start":35.06,"end":35.56,"sentiment":"neutral","sentiment_score":-0.030779141932725903}],"sentiment":"neutral","sentiment_score":-0.030779141932725903,"channel":0,"num_words":1,"start":35.06,"end":35.56},{"sentences":[{"text":"But can you just maybe I've got the wrong impression of how this battery is gonna work, which you know, because so my understanding so you put the battery in.","start":37.02,"end":51.855,"sentiment":"neutral","sentiment_score":-0.2580946793158849},{"text":"Alright?","start":51.855,"end":52.355,"sentiment":"neutral","sentiment_score":-0.05917880684137344},{"text":"The battery the battery is gonna get charged from the solar.","start":53.23,"end":56.21,"sentiment":"neutral","sentiment_score":-0.02788028298792514},{"text":"So","start":56.27,"end":56.77,"sentiment":"neutral","sentiment_score":0.007811412215232849}],"sentiment":"neutral","sentiment_score":-0.18839281132488056,"channel":1,"num_words":43,"start":37.02,"end":56.77},{"sentences":[{"text":"That's","start":57.059998,"end":57.3,"sentiment":"neutral","sentiment_score":0.019254151731729507}],"sentiment":"neutral","sentiment_score":0.019254151731729507,"channel":0,"num_words":1,"start":57.059998,"end":57.3},{"sentences":[{"text":"solar","start":57.07,"end":57.39,"sentiment":"neutral","sentiment_score":0.01774125173687935}],"sentiment":"neutral","sentiment_score":0.01774125173687935,"channel":1,"num_words":1,"start":57.07,"end":57.39},{"sentences":[{"text":"correct.","start":57.3,"end":57.8,"sentiment":"neutral","sentiment_score":0.026440365239977837}],"sentiment":"neutral","sentiment_score":0.026440365239977837,"channel":0,"num_words":1,"start":57.3,"end":57.8},{"sentences":[{"text":"is gonna","start":57.39,"end":57.97,"sentiment":"neutral","sentiment_score":0.018667517229914665}],"sentiment":"neutral","sentiment_score":0.018667517229914665,"channel":1,"num_words":2,"start":57.39,"end":57.97},{"sentences":[{"text":"Yep.","start":57.94,"end":58.44,"sentiment":"neutral","sentiment_score":0.04406370967626572}],"sentiment":"neutral","sentiment_score":0.04406370967626572,"channel":0,"num_words":1,"start":57.94,"end":58.44},{"sentences":[{"text":"the solar is gonna get used in the house.","start":58.03,"end":59.71,"sentiment":"neutral","sentiment_score":0.03487052209675312},{"text":"The solar is gonna charge the battery until","start":59.71,"end":62.75,"sentiment":"neutral","sentiment_score":0.033523490419611335}],"sentiment":"neutral","sentiment_score":0.03423662483692169,"channel":1,"num_words":17,"start":58.03,"end":62.75},{"sentences":[{"text":"Mhmm.","start":62.579998,"end":63.079998,"sentiment":"neutral","sentiment_score":-0.0067121004685759544}],"sentiment":"neutral","sentiment_score":-0.0067121004685759544,"channel":0,"num_words":1,"start":62.579998,"end":63.079998},{"sentences":[{"text":"it's full.","start":62.75,"end":63.489998,"sentiment":"neutral","sentiment_score":-0.007128960452973843},{"text":"Right?","start":63.55,"end":63.95,"sentiment":"neutral","sentiment_score":0.016472775489091873},{"text":"And then if there's anything left, it'll send it out to the grid.","start":63.95,"end":66.77,"sentiment":"neutral","sentiment_score":0.004418982551074945}],"sentiment":"neutral","sentiment_score":0.0037288517341949046,"channel":1,"num_words":16,"start":62.75,"end":66.77},{"sentences":[{"text":"Mhmm.","start":67.299995,"end":67.38,"sentiment":"neutral","sentiment_score":0.03736986592411995},{"text":"That's correct.","start":67.38,"end":68.2,"sentiment":"neutral","sentiment_score":0.08578715473413467}],"sentiment":"neutral","sentiment_score":0.06964805846412976,"channel":0,"num_words":3,"start":67.299995,"end":68.2},{"sentences":[{"text":"Right.","start":68.485,"end":68.645,"sentiment":"neutral","sentiment_score":0.07909364998340607},{"text":"I think from what we discussed, if if I choose to, I can have mains also charge that battery.","start":68.645,"end":75.865,"sentiment":"neutral","sentiment_score":0.04228366695736584}],"sentiment":"neutral","sentiment_score":0.04412416610866785,"channel":1,"num_words":20,"start":68.485,"end":75.865},{"sentences":[{"text":"Mhmm.","start":76.395004,"end":76.715004,"sentiment":"neutral","sentiment_score":0.03625550493597984},{"text":"That's correct.","start":76.715004,"end":77.355,"sentiment":"neutral","sentiment_score":0.08391551673412323},{"text":"That's correct.","start":77.355,"end":77.83501,"sentiment":"neutral","sentiment_score":0.11669851094484329},{"text":"That's correct.","start":77.83501,"end":78.575005,"sentiment":"neutral","sentiment_score":0.10207560285925864}],"sentiment":"neutral","sentiment_score":0.09166210943034717,"channel":0,"num_words":7,"start":76.395004,"end":78.575005},{"sentences":[{"text":"Right?","start":79.445,"end":79.945,"sentiment":"neutral","sentiment_score":0.05766725540161133},{"text":"So the battery's charged.","start":80.165,"end":82.17,"sentiment":"neutral","sentiment_score":0.02982246782630682},{"text":"The sun's been out.","start":82.17,"end":83.049995,"sentiment":"neutral","sentiment_score":0.006648408714681864},{"text":"The battery's charged.","start":83.049995,"end":84.11,"sentiment":"neutral","sentiment_score":0.00802203236768643},{"text":"Now it's the end of the day.","start":84.33,"end":85.77,"sentiment":"neutral","sentiment_score":-0.004983801926885333}],"sentiment":"neutral","sentiment_score":0.01014369711475937,"channel":1,"num_words":19,"start":79.445,"end":85.77},{"sentences":[{"text":"The sun disappears.","start":85.77,"end":86.81,"sentiment":"neutral","sentiment_score":-0.05320883045593897},{"text":"There's no solar.","start":86.81,"end":87.869995,"sentiment":"neutral","sentiment_score":-0.059246670454740524},{"text":"My house now switches to run off the battery.","start":89.85,"end":92.75,"sentiment":"neutral","sentiment_score":-0.006756972728504075}],"sentiment":"neutral","sentiment_score":-0.026545283819238343,"channel":1,"num_words":15,"start":85.77,"end":92.75},{"sentences":[{"text":"That's correct.","start":94.13,"end":94.95,"sentiment":"neutral","sentiment_score":0.03981000371277332}],"sentiment":"neutral","sentiment_score":0.03981000371277332,"channel":0,"num_words":2,"start":94.13,"end":94.95},{"sentences":[{"text":"Right?","start":96.185,"end":96.685,"sentiment":"neutral","sentiment_score":0.022732727229595184}],"sentiment":"neutral","sentiment_score":0.022732727229595184,"channel":1,"num_words":1,"start":96.185,"end":96.685},{"sentences":[{"text":"So","start":97.775,"end":98.255005,"sentiment":"neutral","sentiment_score":-0.000864032655954361}],"sentiment":"neutral","sentiment_score":-0.000864032655954361,"channel":0,"num_words":1,"start":97.775,"end":98.255005},{"sentences":[{"text":"What if","start":97.865,"end":98.345,"sentiment":"neutral","sentiment_score":-0.008682149462401867}],"sentiment":"neutral","sentiment_score":-0.008682149462401867,"channel":1,"num_words":2,"start":97.865,"end":98.345},{"sentences":[{"text":"if we","start":98.255005,"end":98.415,"sentiment":"neutral","sentiment_score":-0.006792810745537281}],"sentiment":"neutral","sentiment_score":-0.006792810745537281,"channel":0,"num_words":2,"start":98.255005,"end":98.415},{"sentences":[{"text":"I","start":98.345,"end":98.424995,"sentiment":"neutral","sentiment_score":-0.01973574236035347}],"sentiment":"neutral","sentiment_score":-0.01973574236035347,"channel":1,"num_words":1,"start":98.345,"end":98.424995},{"sentences":[{"text":"see","start":98.415,"end":98.575005,"sentiment":"neutral","sentiment_score":-0.023594725877046585}],"sentiment":"neutral","sentiment_score":-0.023594725877046585,"channel":0,"num_words":1,"start":98.415,"end":98.575005},{"sentences":[{"text":"don't","start":98.424995,"end":98.924995,"sentiment":"neutral","sentiment_score":-0.017992589622735977}],"sentiment":"neutral","sentiment_score":-0.017992589622735977,"channel":1,"num_words":1,"start":98.424995,"end":98.924995},{"sentences":[{"text":"it's a yeah.","start":98.655,"end":100.015,"sentiment":"neutral","sentiment_score":0.0018610451370477683},{"text":"It's it's a simple basically, the way it works with SIM charges the battery when the sun is out.","start":100.015,"end":106.355,"sentiment":"neutral","sentiment_score":0.03705794952417675},{"text":"You're using whatever you're using, then exits goes to the battery.","start":106.575005,"end":110.435,"sentiment":"neutral","sentiment_score":0.02406041899865324},{"text":"And when the night falls, the first thing what comes out of when your user kicks in, the first thing what just happens, basically, the battery power gets discharged.","start":110.81,"end":119.869995,"sentiment":"neutral","sentiment_score":0.018544509204040313},{"text":"Once the battery power gets fully discharged, then basically you start buying from the grid.","start":120.17,"end":124.83,"sentiment":"neutral","sentiment_score":0.019494287793835004}],"sentiment":"neutral","sentiment_score":0.023435764534810145,"channel":0,"num_words":77,"start":98.655,"end":124.83},{"sentences":[{"text":"Right.","start":125.615,"end":126.115,"sentiment":"neutral","sentiment_score":0.005131400190293789},{"text":"So what if I didn't wanna use the battery?","start":126.415,"end":128.415,"sentiment":"neutral","sentiment_score":-0.15928293185101616},{"text":"For whatever reason, I can't just say, no.","start":128.415,"end":130.655,"sentiment":"neutral","sentiment_score":-0.13601247500628233},{"text":"I actually wanna use from the grid.","start":130.655,"end":132.095,"sentiment":"neutral","sentiment_score":-0.017070996442011425},{"text":"It's always gonna take it from the battery first, is 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we can't do whole house backup.","start":408.445,"end":416.04,"sentiment":"neutral","sentiment_score":-0.03063079634947436},{"text":"We only do critical circuit backup.","start":416.04,"end":419.16,"sentiment":"neutral","sentiment_score":-0.04794098002215227},{"text":"So over","start":419.16,"end":420.04,"sentiment":"neutral","sentiment_score":-0.012694993987679482}],"sentiment":"neutral","sentiment_score":-0.03372122804549607,"channel":0,"num_words":22,"start":408.445,"end":420.04},{"sentences":[{"text":"Yeah.","start":419.865,"end":420.365,"sentiment":"neutral","sentiment_score":-0.02290254272520542}],"sentiment":"neutral","sentiment_score":-0.02290254272520542,"channel":1,"num_words":1,"start":419.865,"end":420.365},{"sentences":[{"text":"there, critical circuit backup means blackout protection.","start":420.04,"end":422.78,"sentiment":"neutral","sentiment_score":-0.07173531023519379},{"text":"Rest of the in normal scenarios, everything is as normal as possible.","start":423.16,"end":427.925,"sentiment":"neutral","sentiment_score":-0.044157180624703564},{"text":"But","start":428.22498,"end":428.54498,"sentiment":"neutral","sentiment_score":0.0165259912610054}],"sentiment":"neutral","sentiment_score":-0.0507753673940897,"channel":0,"num_words":20,"start":420.04,"end":428.54498},{"sentences":[{"text":"Yep.","start":428.505,"end":429.005,"sentiment":"neutral","sentiment_score":-0.0021006613969802856}],"sentiment":"neutral","sentiment_score":-0.0021006613969802856,"channel":1,"num_words":1,"start":428.505,"end":429.005},{"sentences":[{"text":"when it comes to blackouts, only for critical circuits, sir, lights, basic lights, basic fans, or basic amenities, fridge, Internet, all those all those basically critical 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soon","start":618.435,"end":621.73,"sentiment":"neutral","sentiment_score":0.22495243102312087}],"sentiment":"positive","sentiment_score":0.4035660408437252,"channel":0,"num_words":20,"start":615.395,"end":621.73},{"sentences":[{"text":"Yep.","start":621.42505,"end":621.92505,"sentiment":"neutral","sentiment_score":0.17703907191753387}],"sentiment":"neutral","sentiment_score":0.17703907191753387,"channel":1,"num_words":1,"start":621.42505,"end":621.92505},{"sentences":[{"text":"as I have updates.","start":621.73,"end":622.70996,"sentiment":"neutral","sentiment_score":0.18444441631436348},{"text":"And as","start":622.85,"end":623.32996,"sentiment":"neutral","sentiment_score":0.14365094900131226}],"sentiment":"neutral","sentiment_score":0.17084659387667975,"channel":0,"num_words":6,"start":621.73,"end":623.32996},{"sentences":[{"text":"Yep.","start":623.265,"end":623.765,"sentiment":"neutral","sentiment_score":0.1294802874326706}],"sentiment":"neutral","sentiment_score":0.1294802874326706,"channel":1,"num_words":1,"start":623.265,"end":623.765},{"sentences":[{"text":"soon as I have an opportunity straight away, I will come around and get it at you don't have any restrictions on any dates or times or any availability wise?","start":623.32996,"end":632.465,"sentiment":"neutral","sentiment_score":0.1281753722578287},{"text":"Or basically, do you do did you have any, you know, challenges?","start":632.465,"end":638.565,"sentiment":"neutral","sentiment_score":0.022551101942857105}],"sentiment":"neutral","sentiment_score":0.09799700931069397,"channel":0,"num_words":42,"start":623.32996,"end":638.565},{"sentences":[{"text":"No.","start":638.475,"end":638.975,"sentiment":"neutral","sentiment_score":0.0006734207272529602},{"text":"I'm just no.","start":639.115,"end":640.975,"sentiment":"neutral","sentiment_score":-0.011262684827670455},{"text":"Look.","start":641.435,"end":641.83496,"sentiment":"neutral","sentiment_score":0.010878896340727806},{"text":"I I work from home as a bit anyway, so agreeing on a","start":641.83496,"end":645.115,"sentiment":"neutral","sentiment_score":0.07480868496573888}],"sentiment":"neutral","sentiment_score":0.0527931759521986,"channel":1,"num_words":18,"start":638.475,"end":645.115},{"sentences":[{"text":"Mhmm.","start":645.105,"end":645.605,"sentiment":"neutral","sentiment_score":0.10366789251565932}],"sentiment":"neutral","sentiment_score":0.10366789251565932,"channel":0,"num_words":1,"start":645.105,"end":645.605},{"sentences":[{"text":"date shouldn't be a problem.","start":645.115,"end":646.575,"sentiment":"neutral","sentiment_score":0.12481183856725693},{"text":"I'm assuming it's all done in a day.","start":647.195,"end":649.295,"sentiment":"neutral","sentiment_score":0.0836753835901618}],"sentiment":"neutral","sentiment_score":0.0994970970428907,"channel":1,"num_words":13,"start":645.115,"end":649.295},{"sentences":[{"text":"Yes.","start":650.39,"end":650.79004,"sentiment":"neutral","sentiment_score":0.13094931840896606},{"text":"Absolutely.","start":650.79004,"end":651.29004,"sentiment":"neutral","sentiment_score":0.17428840696811676}],"sentiment":"neutral","sentiment_score":0.1526188626885414,"channel":0,"num_words":2,"start":650.39,"end":651.29004},{"sentences":[{"text":"Yeah.","start":651.355,"end":651.69,"sentiment":"neutral","sentiment_score":0.17051470279693604}],"sentiment":"neutral","sentiment_score":0.17051470279693604,"channel":1,"num_words":1,"start":651.355,"end":651.69},{"sentences":[{"text":"Absolutely.","start":651.43,"end":651.93,"sentiment":"neutral","sentiment_score":0.21886488795280457}],"sentiment":"neutral","sentiment_score":0.21886488795280457,"channel":0,"num_words":1,"start":651.43,"end":651.93},{"sentences":[{"text":"Yep.","start":651.93,"end":652.43,"sentiment":"neutral","sentiment_score":0.1951705664396286},{"text":"So, yeah, just, yeah, get them to reach out, and we'll agree that I can do it on this day.","start":652.49,"end":657.31,"sentiment":"neutral","sentiment_score":0.1825237162411213},{"text":"As I say, I work from home three or four or five days a week depending on the week.","start":657.45,"end":661.39,"sentiment":"neutral","sentiment_score":0.12361815807066466},{"text":"So we we can we can easily land on a date 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done.","start":666.805,"end":675.705,"sentiment":"neutral","sentiment_score":0.3045911408132977}],"sentiment":"neutral","sentiment_score":0.28534475676715376,"channel":0,"num_words":40,"start":665.365,"end":675.705},{"sentences":[{"text":"Yes.","start":676.2069,"end":676.4469,"sentiment":"neutral","sentiment_score":0.17563971877098083},{"text":"Not a problem.","start":676.4469,"end":677.2469,"sentiment":"neutral","sentiment_score":0.3178139825661977},{"text":"Awesome.","start":677.2469,"end":677.7469,"sentiment":"positive","sentiment_score":0.5139577388763428}],"sentiment":"neutral","sentiment_score":0.32860788106918337,"channel":1,"num_words":5,"start":676.2069,"end":677.7469},{"sentences":[{"text":"Alright.","start":678.08,"end":678.48,"sentiment":"neutral","sentiment_score":0.2153629809617996},{"text":"Thank you so much, Michael.","start":678.48,"end":679.52,"sentiment":"positive","sentiment_score":0.8483315110206604},{"text":"Thank you so 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mate.","start":682.0469,"end":682.6269,"sentiment":"neutral","sentiment_score":0.2981230616569519}],"sentiment":"neutral","sentiment_score":0.2981230616569519,"channel":1,"num_words":2,"start":682.0469,"end":682.6269},{"sentences":[{"text":"bye.","start":682.16003,"end":682.66003,"sentiment":"neutral","sentiment_score":0.16855111718177795}],"sentiment":"neutral","sentiment_score":0.16855111718177795,"channel":0,"num_words":1,"start":682.16003,"end":682.66003},{"sentences":[{"text":"Bye.","start":682.84686,"end":683.34686,"sentiment":"neutral","sentiment_score":-0.1193837970495224}],"sentiment":"neutral","sentiment_score":-0.1193837970495224,"channel":1,"num_words":1,"start":682.84686,"end":683.34686}]},"summary":{"result":"success","short":"The customer is speaking with a representative about a battery replacement and is assured that everything will be done with time. The replacement battery will be installed and the customer will receive a confirmation once it is complete. The customer is asked to set up a battery replacement and is informed that it will be installed within the next 30 to 60 days and on the same time. The replacement battery will be installed on the same time and critical circuit backup is not covered. The customer can accept a quote online and pay a deposit, and confirms their preference for a south or east-facing wall for solar panel installation. The representative reminds the customer to reply to the email with any questions and assures them that the installation process is straightforward."},"intents":{"segments":[{"text":"we So set that it up, can once be we done. commission the battery yeah.","start_word":645,"end_word":659,"intents":[{"intent":"Set up battery","confidence_score":0.21258518}]},{"text":"We want you to get depth of discharge as 40% or 50%.","start_word":696,"end_word":707,"intents":[{"intent":"Get depth of discharge","confidence_score":0.060383424}]},{"text":"Whatever the factor you Yep. decide, the battery will remain at that point. And after that point, you start buying from the grid. And when the Yeah. blackout happens, the remaining factors of what you have in your factory will start depleting or discharging straight away. Yep. Okay.","start_word":708,"end_word":755,"intents":[{"intent":"Remain in battery","confidence_score":0.00021352207}]},{"text":"So so, you know, what you're asking does make sense. And I understand you're a technical guy, and I'm I'm I'm basically all over it. Don't worry.","start_word":765,"end_word":791,"intents":[{"intent":"Understand purpose","confidence_score":0.0057933056}]},{"text":"So time is a time time is basically, probably I'm talking Yeah. about six months, eight months, or twelve months, or maybe within the next two years. Everything, what you're asking for and what you're aiming for, it'll be there. Yep.","start_word":850,"end_word":890,"intents":[{"intent":"Get time to install system","confidence_score":0.0021760447}]},{"text":"The aim is we are going to install your system or install your batteries anywhere from here till thirtieth. I do not have right date in front of me, but it Yep. will be it'll it'll definitely happen within that year. And as soon as we get some dates here and there, I'll you'll be the first person to know, and we'll get this done delivered straight away to you. Right.","start_word":905,"end_word":975,"intents":[{"intent":"Deliver product","confidence_score":0.042220537}]},{"text":"basically look at all the options, possibilities where we're gonna install and basically we'll get that done. Yep.","start_word":1183,"end_word":1200,"intents":[{"intent":"Determine installation method","confidence_score":0.0010316209}]},{"text":"So what do did you need me to approve the quote online that you sent? Or Process.","start_word":1304,"end_word":1320,"intents":[{"intent":"Approve quote","confidence_score":0.8607097}]},{"text":"And pay the deposit as soon as possible.","start_word":1334,"end_word":1341,"intents":[{"intent":"Process deposit","confidence_score":0.2184023}]},{"text":"Send us a a remittance adviser same Sorry.","start_word":1342,"end_word":1349,"intents":[{"intent":"Send remittance adviser","confidence_score":0.0069136135}]},{"text":"I thought I had it open here from last night, but let me just I just wanna double check it. So continue to Yeah, proposal. please.","start_word":1435,"end_word":1460,"intents":[{"intent":"Open proposal","confidence_score":0.0073912144}]},{"text":"So I just I need to hit accept proposal. That's correct.","start_word":1515,"end_word":1525,"intents":[{"intent":"Accept proposal","confidence_score":0.73962015}]},{"text":"And I've just gotta sign it. I hate these things where you signed by your finger. Right.","start_word":1546,"end_word":1562,"intents":[{"intent":"Sign proposal","confidence_score":0.36644438}]},{"text":"Write down exactly what you basically are referring for, and that's gonna be good enough.","start_word":1598,"end_word":1612,"intents":[{"intent":"Write down information","confidence_score":0.0061662938}]},{"text":"Perfect.","start_word":1712,"end_word":1712,"intents":[{"intent":"Confirm website completion","confidence_score":0.003087271}]}]},"sentiments":{"segments":[{"text":"Mark Lawrence speaking. Hi, I'm sorry I missed your call.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":-0.005461425054818392},{"text":"Well, that's all good. All good.","start_word":10,"end_word":15,"sentiment":"positive","sentiment_score":0.4807834029197693},{"text":"How you been?","start_word":16,"end_word":18,"sentiment":"neutral","sentiment_score":0.25350886583328247},{"text":"Very well. Very well. Busy.","start_word":19,"end_word":23,"sentiment":"positive","sentiment_score":0.4147726595401764},{"text":"Very busy.","start_word":24,"end_word":25,"sentiment":"neutral","sentiment_score":0.2734498977661133},{"text":"Well, that's good for business. Right? Absolutely. Oh, I'm not complaining. I'm happy about it.","start_word":26,"end_word":40,"sentiment":"positive","sentiment_score":0.4287368655204773},{"text":"Yeah. But yeah. Yeah. Things get really crazy. So yeah. Yes. So I was I was just getting back to you after, you know, you responded to my questions last night, so thanks for getting back to me. Yeah. But can you just maybe I've got the wrong impression of how this battery is gonna work, which you know, because so my understanding so you put the battery in. Alright? The battery the battery is gonna get charged from the solar. So That's solar correct. is gonna Yep. the solar is gonna get used in the house. The solar is gonna charge the battery until Mhmm. it's full. Right? And then if there's anything left, it'll send it out to the grid. Mhmm. That's correct. Right. I think from what we discussed, if if I choose to, I can have mains also charge that battery. Mhmm. That's correct. That's correct. That's correct. Right? So the battery's charged. The sun's been out. The battery's charged. Now it's the end of the day. The sun disappears. There's no solar. My house now switches to run off the battery. That's correct. Right? So What if if we I see don't it's a yeah. It's it's a simple basically, the way it works with SIM charges the battery when the sun is out. You're using whatever you're using, then exits goes to the battery. And when the night falls, the first thing what comes out of when your user kicks in, the first thing what just happens, basically, the battery power gets discharged. Once the battery power gets fully discharged, then basically you start buying from the grid. Right. So what if I didn't wanna use the battery? For whatever reason, I can't just say, no. I actually wanna use from the grid. It's always gonna take it from the battery first, is it? That's oh, see. No. No. So it you know, it's that's where the brain of the battery comes to the picture.","start_word":41,"end_word":371,"sentiment":"neutral","sentiment_score":0.0031720792520875704},{"text":"So the application that what you can have with the battery, that's where you can play around with.","start_word":372,"end_word":389,"sentiment":"positive","sentiment_score":0.3737288415431976},{"text":"And that is where the VPP comes into the picture as well.","start_word":390,"end_word":401,"sentiment":"neutral","sentiment_score":0.2864471971988678},{"text":"So all these functionalities are already inbuilt in this application.","start_word":402,"end_word":411,"sentiment":"positive","sentiment_score":0.44922566413879395},{"text":"It's just basically the the consumer market's not ready.","start_word":412,"end_word":420,"sentiment":"neutral","sentiment_score":-0.0659492090344429},{"text":"It's too early, too soon for consumers to control their Wrong.","start_word":421,"end_word":431,"sentiment":"negative","sentiment_score":-0.3542849123477936},{"text":"of how when to buy, what to buy, how to buy. So, again, that is the establishment. So everything is gonna take place, but it's gonna take time.","start_word":432,"end_word":459,"sentiment":"neutral","sentiment_score":0.0027734877075999975},{"text":"But, apparently, yes, you can what you're saying what you're trying to achieve, yes, definitely, you can achieve that.","start_word":460,"end_word":478,"sentiment":"positive","sentiment_score":0.538098156452179},{"text":"Yeah. So I I suppose the question I've got is let's start with the battery in and, you know, if it's fully charged, I'm not gonna use 30 kilowatts overnight. But let's say for whatever reason, you you never wanna run your battery fully flat. Right? You always wanna have something there in just in case I've got an outage. So can you can you I suppose I was looking to set it up so that, okay, nighttime comes, it starts drawing from the battery. The battery might get down to 30%, and then I say, okay, 30%, I wanna keep that as a buffer for all the blackouts that Osnet give us because we get a lot of blackouts from Osnet. I wanna keep 30% in my battery at all times. So when it keeps 30% capacity, I wanna switch over to mains. Right?","start_word":479,"end_word":623,"sentiment":"neutral","sentiment_score":0.117245115339756},{"text":"That can be that can be done. That can be done. It's straight away without any problems.","start_word":624,"end_word":640,"sentiment":"positive","sentiment_score":0.4543353021144867},{"text":"So once Right. we So set that it up, can once be we done. commission the battery yeah. See, Right. we cannot play around with the parameters every day, every week. It's more about if you want you to set it up, the discharge depth of discharge or the battery at given time is okay. We want you to get depth of discharge as 40% or 50%. Whatever the factor you Yep. decide, the battery will remain at that point. And after that point, you start buying from the grid. And when the Yeah. blackout happens, the remaining factors of what you have in your factory will start depleting or discharging straight away. Yep. Okay. Got it. Alright. Let's do this then. Yeah. Yeah. So so, you know, what you're asking does make sense. And I understand you're a technical guy, and I'm I'm I'm basically all over it. Don't worry. I've I've I've done my research. I've done my R and D. I've been through every single aspect of a battery usage and VPP as well. So that's why I want you to be very, very clear and upfront that what you can what you can't. But whatever you want to, it will be done with the time. So time is a time time is basically, probably I'm talking Yeah. about six months, eight months, or twelve months, or maybe within the next two years. Everything, what you're asking for and what you're aiming for, it'll be there. Yep. Okay. Alright. Alright. Well, let's go ahead and do it then.","start_word":641,"end_word":901,"sentiment":"neutral","sentiment_score":0.06768041660730865},{"text":"Perfect. Thank you.","start_word":902,"end_word":904,"sentiment":"positive","sentiment_score":0.6621943116188049},{"text":"The aim is we are going to install your system or install your batteries anywhere from here till thirtieth. I do not have right date in front of me, but it Yep. will be it'll it'll definitely happen within that year.","start_word":905,"end_word":945,"sentiment":"neutral","sentiment_score":0.22429873049259183},{"text":"And as soon as we get some dates here and there, I'll you'll be the first person to know, and we'll get this done delivered straight away to you.","start_word":946,"end_word":974,"sentiment":"positive","sentiment_score":0.35763877630233765},{"text":"Right. So do I have to because I'm assuming as part of this, the batteries will go on the outs, an outside wall. I think that's what we discussed. Yeah.","start_word":975,"end_word":1004,"sentiment":"neutral","sentiment_score":0.015174557858457168},{"text":"Absolutely.","start_word":1005,"end_word":1005,"sentiment":"positive","sentiment_score":0.3786977231502533},{"text":"So we prefer either east or south facing wall. Yeah. It's a south facing wall. It's basically the inverter the current inverter's under the house, and it goes straight on the outside wall from where the Yep. young the inverter for the solar panel is, which is only, like, probably two meters to the switchboard Mhmm. from two two to three meters from the switchboard. So yeah. Yeah.","start_word":1006,"end_word":1073,"sentiment":"neutral","sentiment_score":0.09012346714735033},{"text":"Absolutely Okay.","start_word":1074,"end_word":1075,"sentiment":"positive","sentiment_score":0.3397013545036316},{"text":"fine. Absolutely no Alright. problem. And we we we prefer to put it outside as long as it's south facing wall So yep. or east facing wall.","start_word":1076,"end_word":1102,"sentiment":"neutral","sentiment_score":0.15927356481552124},{"text":"So Yes. as long as we have a clear space up there, absolutely good to go.","start_word":1103,"end_word":1118,"sentiment":"positive","sentiment_score":0.4949207007884979},{"text":"Yeah. There's a clear space there. I can send you a photo of the space just so you see there's No. a No. there's a Absolutely fine. You know, I'm I'm pretty well aware of your space and what's base not a 100, obviously, but when Jason this is my basically, this is the installer is gonna come around and do the install Okay. basically look at all the options, possibilities where we're gonna install and basically we'll get that done. Yep. And, Yep. again, for backup option, when we do backups, we can't do whole house backup. We only do critical circuit backup. So over Yeah. there, critical circuit backup means blackout protection. Rest of the in normal scenarios, everything is as normal as possible. But Yep. when it comes to blackouts, only for critical circuits, sir, lights, basic lights, basic fans, or basic amenities, fridge, Internet, all those all those basically critical circuits. Yep. Yep. No worries. And and and Jason will go through with you after they serve in the time zone. Okay. Jason, did you say? J yes. Correct. Yep. So what do did you need me to approve the quote online that you sent? Or Process. Please approve the code that what you basically have sent it off to you. And pay the deposit as soon as possible. Send us a a remittance adviser same Sorry. to send You're an pricing order stock to make sure you're price sorry. yeah. You're price you're pricing up a little bit, Dave. No. No. Sorry. I just just approved the quote online and Yep.","start_word":1119,"end_word":1384,"sentiment":"neutral","sentiment_score":0.030044499952766233},{"text":"process the deposit, send us a remittance advice, and we'll basically straight away try and organize, what do you call, the products for you to make sure that everything's available, everything's ready to go without any problems.","start_word":1385,"end_word":1421,"sentiment":"positive","sentiment_score":0.40744709968566895},{"text":"And, Yep. yeah, we'll basically rest this part of the process. Okay. Alright. I thought I had it open here from last night, but let me just I just wanna double check it. So continue to Yeah, proposal. please. So it's a 30 Yep. it's a 30 kilowatt 30 or 30.7 kilowatt. Yep. That's correct. Yep. That's the one. And it's now your it did some magic with the numbers, so it's now 16 Yes. 726. Oh, see. Yeah. I promise you I'll look up I'll look after you. I did. Yeah. Thanks. So I just I need to hit accept proposal. That's correct. Let's accept proposal.","start_word":1422,"end_word":1528,"sentiment":"neutral","sentiment_score":0.12405400723218918},{"text":"It's not doing anything.","start_word":1529,"end_word":1532,"sentiment":"negative","sentiment_score":-0.4351960718631744},{"text":"Oh, I've gotta put my name in there. That's probably why. Yep. Yep. And I've just gotta sign it.","start_word":1533,"end_word":1551,"sentiment":"neutral","sentiment_score":-0.1357661336660385},{"text":"I hate these things where you signed by your finger.","start_word":1552,"end_word":1561,"sentiment":"negative","sentiment_score":-0.4162691831588745},{"text":"Right. And you said proposal. Let's see if that does it. Yep. I don't know if It it's should done be it. well, if if you have challenges in there, just reply back to that email. Write down exactly what you basically are referring for, and that's gonna be good enough. So we, you know, literally don't have to sign it. Sometimes it plays the software plays around a little bit here and there.","start_word":1562,"end_word":1635,"sentiment":"neutral","sentiment_score":0.03406063721490067},{"text":"So it's a good idea just reply back to that email that I'm happy to go ahead with this site.","start_word":1636,"end_word":1655,"sentiment":"positive","sentiment_score":0.5637305974960327},{"text":"And, yeah, you know, just that's it.","start_word":1656,"end_word":1662,"sentiment":"neutral","sentiment_score":0.3221203088760376},{"text":"That's pretty much it.","start_word":1663,"end_word":1666,"sentiment":"positive","sentiment_score":0.38070371747016907},{"text":"As long as we have something in writing from you, that that's what basically makes things easier. Okay. Alright. No problem. I I oh, hang on. I think I haven't clicked something. That's why. Now I think it's working. Alright. So I've I've accepted that.","start_word":1667,"end_word":1711,"sentiment":"neutral","sentiment_score":0.2095734626054764},{"text":"Perfect.","start_word":1712,"end_word":1712,"sentiment":"positive","sentiment_score":0.4829237461090088},{"text":"I've received Yeah. it.","start_word":1713,"end_word":1716,"sentiment":"neutral","sentiment_score":0.24133282899856567},{"text":"So Thank you.","start_word":1717,"end_word":1719,"sentiment":"positive","sentiment_score":0.3789132833480835},{"text":"you've received it? Yep.","start_word":1720,"end_word":1723,"sentiment":"neutral","sentiment_score":0.22064730525016785},{"text":"I received Beautiful. that. I received a notification. Perfect. Thank you so much.","start_word":1724,"end_word":1736,"sentiment":"positive","sentiment_score":0.5557215809822083},{"text":"And, yep, I'll keep in touch with you as soon Yep. as I have updates. And as Yep. soon as I have an opportunity straight away, I will come around and get it at you don't have any restrictions on any dates or times or any availability wise? Or basically, do you do did you have any, you know, challenges? No. I'm just no. Look. I I work from home as a bit anyway, so agreeing on a Mhmm. date shouldn't be a problem. I'm assuming it's all done in a day. Yes. Absolutely. Yeah. Absolutely. Yep. So, yeah, just, yeah, get them to reach out, and we'll agree that I can do it on this day. As I say, I work from home three or four or five days a week depending on the week. So we we can we can easily land on a date there. Mhmm. Mhmm. Okay. Alright. That sounds that sounds good enough because that's what we're gonna play around with because the dates are very, very important, and we gotta make sure that it'll be done, and it'll be very well done. Yes. Not a problem.","start_word":1737,"end_word":1928,"sentiment":"neutral","sentiment_score":0.16419854760169983},{"text":"Awesome.","start_word":1929,"end_word":1929,"sentiment":"positive","sentiment_score":0.5139577388763428},{"text":"Alright.","start_word":1930,"end_word":1930,"sentiment":"neutral","sentiment_score":0.28595125675201416},{"text":"Thank you so much, Michael. Thank you so much. Thanks, I'll man. talk to you soon. Thanks.","start_word":1931,"end_word":1947,"sentiment":"positive","sentiment_score":0.7265161871910095},{"text":"Alright. Bye. See Bye you, mate. bye. Bye.","start_word":1948,"end_word":1955,"sentiment":"neutral","sentiment_score":0.23701129853725433}],"average":{"sentiment":"neutral","sentiment_score":0.11793074966473167}}}}