{"metadata":{"transaction_key":"deprecated","request_id":"019ffeba-e043-73f2-be21-957d0fe39a6c","sha256":"8696a38248da24bbfae447bd372d1f2a81b403534d516bf30a720e58aa93f8b4","created":"2026-08-14T05:24:50.997Z","duration":2862.144,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":5345,"output_tokens":126},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":5954,"output_tokens":5966},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":5954,"output_tokens":286}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you? Mhmm. Yes, Amber. Thanks for asking. May I have your phone number, please, for me to check your account? Yeah. Okay. Yeah. Do you already have the new router? Asus router. Mhmm. Okay. Asus. Sorry? Asus. E x. 2,800. Mhmm. Gigawifi? Does it has a giga or a WiFi six only? Wi Fi six. My colleague send you so that router is from Erta or your colleague? My colleague mentioned advised you to get this router. Okay. Did you try to connect this router already or not yet? Did you already enter the PPPOE credentials to the router or not yet? Okay. I see. So let me just check your account here. Yes. I'm still here. Just checking on your end as well. Yeah. Then after you enter the credentials, what does it says? Mhmm. Actually, no need for you to do that one. We just need to end you just need to enter the credentials, the PPPo username and password. Yeah. As the router's interface. Did you do a TeamViewer with my colleague before? Okay. So is the router plugged to the NTD box already and connect it from the NTD box to the one port on your router, w a n port, not in your Asus router. Okay. And your device is connected to the router's Wi Fi even without Internet access yet? Yeah. So you're are using your phone, laptop, or a computer? Okay. So you're isn't is it possible that you connect your computer directly to the router using a wired, like, a LAN cable? Well, what do you mean it's working fine? You have Internet? Why did you get a new router if the Internet is already working before? It's not working via wireless, like when you connect your phone to the Wi Fi. Okay. K. So your computer is connected now via wired. Correct? Yeah. But you mentioned that you connect your router your previous router using a wired one. Can we try to connect it now to again to the new router using a wired as well Router to your computer. Do you have a LAN cable that you that you can connect your lock computer directly to the router? Mhmm. Yeah. It's just Yeah. We understand. But please do know that the service is already active since the day you sign up. We just need the compatible router. Yeah. Because your router is not compatible with the service. That's why we cannot establish a connection. Yeah. Yeah. That's that's no problem. It's just much better if you're using a wired one to your from your computer to the router for us to make sure that your computer is connected to the Wi Fi and will not be disconnected unlike if wireless. But we can proceed with entering the credentials even though you're just using a wireless one. Now let's open let's log in to the router's interface. Open a browser on your computer. Then in the address bar, type the IP address printed on the back of your router. Then once the IP address is entered okay. Sure. Are you now on the browser on your computer? Yeah. Just to make sure, you're still connected to the Wi Fi to the router's Wi Fi. Right? Even without even no Internet connection yet. Yes. You're connected. Okay. So in the address bar at the browser, type the IP address printed on the back of your router. Yeah. The router. The ASUS. Yeah. Yeah. It says IP address or there's no IP address written? It's just one nine two. Is it okay if I request a picture? Just via WhatsApp right now. I think my colleagues and you already have a conversation via WhatsApp. You can just message there or reply. Okay. I thought you're getting this router, the one that you you send us the picture, the 10 d v. Am I speaking with Jack Girio? Right? Yeah. Yeah. You just send us today a picture of the Tenda b e 3,600 dual band Wi Fi seven router. Mhmm. Other one, this router that we're troubleshooting. Okay. I see there's no IP address. Hang on. Let me just review the picture. Upon checking here, the IP address is the factory default setting. Can you see that one? It says here factory default setting HTTP //www.acesrouter. Sir, it's kinda blurred or router.com. On the black part of your router, Can you see ACES model r t a x below that one? Can you see factory default setting HTTP? Can you see that? Can you see that one? Hello? Can you hear me? Yes. Yeah. Just copy it as it is, the httpupuntilthe.com. Then once entered, it should bring you to a web page again asking username and password. Kindly let me know if you are done answering the HTTP. Yeah. Mhmm. Yeah. Can you send me screen screenshot, please? It did not ask you anymore for a username and password unlike before? No. After you enter the the link, it did not ask you a username and password, or you still entered it? Okay. Yeah. Because he's not aware though. We're on the phone right now. Not yet. But I can see your typing. Yeah. Let me just review it. Hang on. So just to confirm Yes. Mhmm. Mhmm. Can you send me a screenshot again, please? So this is this is what you get after you enter the h t t p slash /ww.aces. Okay. Mhmm. Hang on. Let me just check. Can we click yes? Let's try. Actually, this is the first time I encountered this kind of configuration. Mhmm. Can you send me screenshot again, please? Mhmm. Actually, I'm not sure because when we're using a TeamViewer, it should have an Internet. But we can try right now for me to access remotely your computer. Okay. Sure. Can you click advance, please? Mhmm. Then let me know what what are the options. Okay. Okay. Yeah. Can you click yeah. Continue. Can you take a screenshot, please? Can I see? Okay. Yeah. Let me just check the picture. Still waiting. Yes, please. Can I see the option for the choose operation mode? Please click the arrow. Okay. Let me just review the picture. Hang on. Yeah. I was just about to tell you. Can we try to click that? Yeah. Yeah. Can you select that one p p p p p p o e, then type in the username and password? Mhmm. Okay. Sure. So select the PPPOE, then after that, it should be asking you username and password. Just type in the username and password we provided you. I think it's already here as well on your chats with my colleagues. Mhmm. Okay. Yeah. Kindly click next, please. Mhmm. The PPPOEPassword? Yeah. Yeah. Kindly send me the screenshot so we can confirm. Yeah. So I think this is for the Wi Fi name and Wi Fi password. Yep. Just click apply. Let's just skip this one. Mhmm. Okay. Okay. Can we click next again until it's done? Mhmm. Okay. Now can we click next, please? Mhmm. Mhmm. Okay. Can you send me a screenshot? Okay. Hang on. Mhmm. That's just it says the Internet connection setting is finished, So you should establish a Internet now after a few minutes. Okay. Mhmm. Okay. That may take a few minutes. Let me just check. Yeah. No need for for you to change it. Is the Internet status still check connection? Mhmm. Okay. Yeah. Wait a while for verifying. Let's just wait for it. Yeah. We can yeah. You can do that later on. Mhmm. Mhmm. That's your top priority. While we're waiting, is it okay if you send me the picture of how the key how did you connect the cables? The cable to the router from the router to the NTT box. Yeah. Mhmm. Okay. Got it. Just checking. Mhmm. Yeah. So all is properly plugged in. Is it still checking connection? Can you try to click the reboot next to the log out? Okay. Yeah. Thank you. Hello? Yes. I can hear you. Mhmm. Mhmm. It's working? Yeah. Okay. Can we try it to other device, like, on your phone? Let's try to use it again to double check. Yeah. Mhmm. It's working now? Okay. Great. So you're all set now. Yeah. So if you run into any issues or have more questions, feel free to give us a call anytime or call us via WhatsApp. Yeah. Yeah. Let me just check as well here on your end the speed. Can you select I think you should run a speed test via computer. Yeah. Much better if you run it via a wired cable so that you will get the accurate one using speed test.net. Yeah. Yeah. That so that your computer will get the accurate speed since it's connected via wired. Unlike if wireless only, sometimes there's a signal interference, especially when too many devices is connected. Sorry? How much? Sorry. What did what is the result? Yeah. Can you dictate again the result? Sorry. Mhmm. 1313Point6 or 33 0. One three point six. Mhmm. Yeah. That's correct. You're you're getting the right speed since your device is all your phone is also connected. So that's why it's not getting 100 over 20. Yeah. You can connect it. Just find the Wi Fi name on your TV on the available Wi Fi. Yeah. Then just the password. Yeah. Yes. Yeah. No. Because we do not have office yet, but soon on Melbourne. Yes. Yeah. Yeah. You should. Yeah. Actually Mhmm. So wired connections are usually faster and more stable because the device connects directly to the router. That's why I recommending you to connect your computer via wired one. So because Wi Fi speed can be reduced by distance if wireless, like on walls, interference, the Wi Fi band being used in the device capability. So for better yeah. For better wireless speed, connect to the five g. Does your router have five g? Yeah. Yeah. And stay closer to the router. If the wired speed reaches the expected LAN speed, the Internet service itself is working properly like what you get. And there's something. Yeah. Mhmm. Yeah. Yeah. Anywhere on the router next to the WAN port because the NTT box is connected to the WAN port, right, right now? Yeah. Should always be there. So the available port next to it, you can connect either TV, laptop, or computer. Yeah. LAN 1, LAN 2, or LAN 3. Those will work well. Yeah. Then the wireless one. Mhmm. Yeah. You're welcome. Just give us a callback again if you run into any issues so we can assist you with that. Yeah. Have a great day. Bye.","confidence":0.99316406,"words":[{"word":"hello","start":2.1599998,"end":2.56,"confidence":0.9904785,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.20399361848831177},{"word":"good","start":2.56,"end":2.8,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.49391746520996094},{"word":"afternoon","start":2.8,"end":3.3,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4439367055892944},{"word":"this","start":3.36,"end":3.6799998,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3657499849796295},{"word":"is","start":3.6799998,"end":3.84,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.38088375329971313},{"word":"maureen","start":3.84,"end":4.24,"confidence":0.90527344,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.45000290870666504},{"word":"from","start":4.24,"end":4.64,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3902484476566314},{"word":"airtel","start":4.64,"end":5.14,"confidence":0.9900716,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.31979498267173767},{"word":"tech","start":5.2799997,"end":5.6,"confidence":0.9326172,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.40083199739456177},{"word":"support","start":5.6,"end":6.08,"confidence":1.0,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.3712885081768036},{"word":"how","start":6.08,"end":6.16,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3614650368690491},{"word":"can","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.4166477620601654},{"word":"i","start":6.3199997,"end":6.48,"confidence":0.9970703,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3604336082935333},{"word":"assist","start":6.48,"end":6.72,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.3418368399143219},{"word":"you","start":6.72,"end":7.22,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2930830717086792},{"word":"mhmm","start":13.12,"end":13.62,"confidence":0.892334,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02376127429306507},{"word":"yes","start":16.055,"end":16.215,"confidence":0.75390625,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.19584350287914276},{"word":"amber","start":16.215,"end":16.455,"confidence":0.6095581,"punctuated_word":"Amber.","sentiment":"neutral","sentiment_score":0.3070899546146393},{"word":"thanks","start":16.455,"end":16.855,"confidence":0.9838867,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.5997883081436157},{"word":"for","start":16.855,"end":17.015,"confidence":0.9980469,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5374832153320312},{"word":"asking","start":17.015,"end":17.515,"confidence":0.9995117,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.5529992580413818},{"word":"may","start":17.655,"end":17.895,"confidence":0.87158203,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.2273288369178772},{"word":"i","start":17.895,"end":17.975,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21410027146339417},{"word":"have","start":17.975,"end":18.215,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.22773227095603943},{"word":"your","start":18.215,"end":18.375,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1899867951869965},{"word":"phone","start":18.375,"end":18.615,"confidence":0.9301758,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.11254188418388368},{"word":"number","start":18.615,"end":18.855,"confidence":0.81933594,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.13740922510623932},{"word":"please","start":18.855,"end":19.095001,"confidence":0.98999023,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.19726264476776123},{"word":"for","start":19.095001,"end":19.255001,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2289751172065735},{"word":"me","start":19.255001,"end":19.415,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.25515836477279663},{"word":"to","start":19.415,"end":19.575,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.259859174489975},{"word":"check","start":19.575,"end":19.815,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.2164885252714157},{"word":"your","start":19.815,"end":19.975,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.19421684741973877},{"word":"account","start":19.975,"end":20.475,"confidence":0.9975586,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":0.15209811925888062},{"word":"yeah","start":28.535,"end":29.035,"confidence":0.9309082,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05422910302877426},{"word":"okay","start":29.575,"end":30.03,"confidence":0.92163086,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04421373084187507},{"word":"yeah","start":31.310001,"end":31.810001,"confidence":0.984375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02895638346672058},{"word":"do","start":32.03,"end":32.27,"confidence":0.97265625,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.006478898227214813},{"word":"you","start":32.27,"end":32.43,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.004304278641939163},{"word":"already","start":32.43,"end":32.83,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.01485535316169262},{"word":"have","start":32.83,"end":33.07,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01410229317843914},{"word":"the","start":33.07,"end":33.23,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017458373680710793},{"word":"new","start":33.23,"end":33.39,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.03109770268201828},{"word":"router","start":33.39,"end":33.89,"confidence":0.99902344,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.024913311004638672},{"word":"asus","start":42.285,"end":42.785,"confidence":0.43579102,"punctuated_word":"Asus","sentiment":"neutral","sentiment_score":0.05221525579690933},{"word":"router","start":43.324997,"end":43.824997,"confidence":0.5449219,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.05021732300519943},{"word":"mhmm","start":50.125,"end":50.625,"confidence":0.96484375,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.021229375153779984},{"word":"okay","start":51.324997,"end":51.824997,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.031097933650016785},{"word":"asus","start":54.925,"end":55.425,"confidence":0.8869629,"punctuated_word":"Asus.","sentiment":"neutral","sentiment_score":0.017385076731443405},{"word":"sorry","start":58.07,"end":58.469997,"confidence":0.7692871,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":0.003359462134540081},{"word":"asus","start":58.469997,"end":58.969997,"confidence":0.71972656,"punctuated_word":"Asus.","sentiment":"neutral","sentiment_score":0.008201615884900093},{"word":"e","start":62.87,"end":63.109997,"confidence":0.5336914,"punctuated_word":"E","sentiment":"neutral","sentiment_score":0.017996737733483315},{"word":"x","start":63.109997,"end":63.609997,"confidence":0.9255371,"punctuated_word":"x.","sentiment":"neutral","sentiment_score":0.009851224720478058},{"word":"2,800","start":64.229996,"end":65.61,"confidence":0.87493896,"punctuated_word":"2,800.","sentiment":"neutral","sentiment_score":0.011846880428493025},{"word":"mhmm","start":65.67,"end":66.17,"confidence":0.9968262,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0156754981726408},{"word":"gigawifi","start":71.095,"end":71.595,"confidence":0.5773926,"punctuated_word":"Gigawifi?","sentiment":"neutral","sentiment_score":0.026861364021897316},{"word":"does","start":75.575,"end":75.895,"confidence":0.74658203,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":0.005239279940724373},{"word":"it","start":75.895,"end":76.055,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0226083230227232},{"word":"has","start":76.055,"end":76.375,"confidence":0.8598633,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.014493387192487717},{"word":"a","start":76.375,"end":76.454994,"confidence":0.9760742,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01874006912112236},{"word":"giga","start":76.454994,"end":76.935,"confidence":0.87353516,"punctuated_word":"giga","sentiment":"neutral","sentiment_score":0.016703620553016663},{"word":"or","start":76.935,"end":77.335,"confidence":0.96533203,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.008724350482225418},{"word":"a","start":77.335,"end":77.415,"confidence":0.49047852,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.014887246303260326},{"word":"wifi","start":77.415,"end":77.915,"confidence":0.7285156,"punctuated_word":"WiFi","sentiment":"neutral","sentiment_score":0.02043184824287891},{"word":"six","start":78.215,"end":78.534996,"confidence":0.89746094,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.0052290502935647964},{"word":"only","start":78.534996,"end":79.034996,"confidence":1.0,"punctuated_word":"only?","sentiment":"neutral","sentiment_score":0.006778581067919731},{"word":"wi","start":87.94,"end":88.340004,"confidence":0.7060547,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.011096589267253876},{"word":"fi","start":88.340004,"end":88.66,"confidence":0.9970703,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.010965081863105295},{"word":"six","start":88.66,"end":89.16,"confidence":0.6484375,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":0.007433794438838959},{"word":"my","start":89.86,"end":90.18,"confidence":0.61279297,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.009231753647327425},{"word":"colleague","start":90.18,"end":90.68,"confidence":0.9633789,"punctuated_word":"colleague","sentiment":"neutral","sentiment_score":0.01435912773013115},{"word":"send","start":90.740005,"end":91.060005,"confidence":0.9375,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.00828462652862072},{"word":"you","start":91.060005,"end":91.54,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010308023542165756},{"word":"so","start":91.54,"end":91.78001,"confidence":0.48388672,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.007230540737509728},{"word":"that","start":91.78001,"end":92.100006,"confidence":0.9277344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01502610556781292},{"word":"router","start":92.100006,"end":92.420006,"confidence":0.81347656,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.01968790590763092},{"word":"is","start":92.420006,"end":92.5,"confidence":0.9902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.011491114273667336},{"word":"from","start":92.5,"end":92.9,"confidence":0.99316406,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.015648167580366135},{"word":"erta","start":92.9,"end":93.3,"confidence":0.46875,"punctuated_word":"Erta","sentiment":"neutral","sentiment_score":0.021910931915044785},{"word":"or","start":93.3,"end":93.62,"confidence":0.8959961,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.014191195368766785},{"word":"your","start":93.62,"end":93.94,"confidence":0.98291016,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.007397353649139404},{"word":"colleague","start":93.94,"end":94.44,"confidence":0.9645996,"punctuated_word":"colleague?","sentiment":"neutral","sentiment_score":0.0015517789870500565},{"word":"my","start":100.085,"end":100.405,"confidence":0.93408203,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.09441889822483064},{"word":"colleague","start":100.405,"end":100.905,"confidence":1.0,"punctuated_word":"colleague","sentiment":"neutral","sentiment_score":0.10571061074733734},{"word":"mentioned","start":101.285,"end":101.605,"confidence":0.75634766,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":0.11710038781166077},{"word":"advised","start":102.005,"end":102.325,"confidence":0.8852539,"punctuated_word":"advised","sentiment":"neutral","sentiment_score":0.13634267449378967},{"word":"you","start":102.325,"end":102.565,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1332501769065857},{"word":"to","start":102.565,"end":102.725,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09008242189884186},{"word":"get","start":102.725,"end":102.965,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.07102710753679276},{"word":"this","start":102.965,"end":103.285,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.09311504662036896},{"word":"router","start":103.285,"end":103.785,"confidence":0.9946289,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.05057822912931442},{"word":"okay","start":118.17,"end":118.49,"confidence":0.81225586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.016702428460121155},{"word":"did","start":118.49,"end":118.729996,"confidence":0.60009766,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.04516984522342682},{"word":"you","start":118.729996,"end":118.81,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03412730619311333},{"word":"try","start":118.81,"end":119.13,"confidence":0.99902344,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.03744064271450043},{"word":"to","start":119.13,"end":119.29,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.030137723311781883},{"word":"connect","start":119.29,"end":119.61,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.03638787940144539},{"word":"this","start":119.61,"end":120.09,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.029903879389166832},{"word":"router","start":120.09,"end":120.49,"confidence":0.9941406,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.02836327627301216},{"word":"already","start":120.49,"end":120.99,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.03519982099533081},{"word":"or","start":121.369995,"end":121.61,"confidence":0.93847656,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.02805313467979431},{"word":"not","start":121.61,"end":121.93,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.06347689777612686},{"word":"yet","start":121.93,"end":122.43,"confidence":0.99853516,"punctuated_word":"yet?","sentiment":"neutral","sentiment_score":-0.11106811463832857},{"word":"did","start":131.565,"end":131.80501,"confidence":0.6254883,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.14752745628356934},{"word":"you","start":131.80501,"end":132.125,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.099089115858078},{"word":"already","start":132.125,"end":132.625,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.09606119990348816},{"word":"enter","start":133.24501,"end":133.645,"confidence":0.84814453,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.13530994951725006},{"word":"the","start":133.645,"end":133.965,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08304601907730103},{"word":"pppoe","start":133.965,"end":134.465,"confidence":0.69348145,"punctuated_word":"PPPOE","sentiment":"neutral","sentiment_score":-0.10367878526449203},{"word":"credentials","start":134.685,"end":135.185,"confidence":0.9941406,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":-0.09807847440242767},{"word":"to","start":135.24501,"end":135.325,"confidence":0.8457031,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10211750119924544},{"word":"the","start":135.325,"end":135.485,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10688865184783936},{"word":"router","start":135.485,"end":135.80501,"confidence":0.9970703,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.06734605133533478},{"word":"or","start":135.80501,"end":136.125,"confidence":0.9404297,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1134648695588112},{"word":"not","start":136.125,"end":136.285,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1526920199394226},{"word":"yet","start":136.285,"end":136.785,"confidence":0.9995117,"punctuated_word":"yet?","sentiment":"neutral","sentiment_score":-0.12491931021213531},{"word":"okay","start":140.52501,"end":140.845,"confidence":0.7631836,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.08418790996074677},{"word":"i","start":140.845,"end":140.925,"confidence":0.8828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07305940985679626},{"word":"see","start":140.925,"end":141.425,"confidence":0.99658203,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.08296974748373032},{"word":"so","start":144.44,"end":144.68,"confidence":0.40698242,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08032359927892685},{"word":"let","start":144.68,"end":144.92,"confidence":0.86035156,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.07921511679887772},{"word":"me","start":144.92,"end":145.08,"confidence":0.9873047,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.105119526386261},{"word":"just","start":145.08,"end":145.4,"confidence":0.97998047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07418937236070633},{"word":"check","start":145.4,"end":145.72,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.08215384185314178},{"word":"your","start":145.72,"end":145.95999,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0945245698094368},{"word":"account","start":145.95999,"end":146.36,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.0902753472328186},{"word":"here","start":146.36,"end":146.86,"confidence":0.9980469,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.0628567636013031},{"word":"yes","start":192.805,"end":193.125,"confidence":0.9875488,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1117950677871704},{"word":"i'm","start":193.125,"end":193.36499,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1192438304424286},{"word":"still","start":193.36499,"end":193.605,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.12777142226696014},{"word":"here","start":193.605,"end":194.08499,"confidence":0.9797363,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.11279726773500444},{"word":"just","start":194.08499,"end":194.325,"confidence":0.9980469,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.10346642136573792},{"word":"checking","start":194.325,"end":194.825,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.07185547798871994},{"word":"on","start":194.885,"end":195.045,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09441889077425004},{"word":"your","start":195.045,"end":195.28499,"confidence":0.4658203,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11728078871965408},{"word":"end","start":195.28499,"end":195.44499,"confidence":0.9980469,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.13639992475509644},{"word":"as","start":195.44499,"end":195.685,"confidence":0.9941406,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.13287591934204102},{"word":"well","start":195.685,"end":195.845,"confidence":0.99853516,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.10216820240020752},{"word":"yeah","start":195.845,"end":196.345,"confidence":0.93603516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08264036476612091},{"word":"then","start":201.36,"end":201.84,"confidence":0.74072266,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.06315083801746368},{"word":"after","start":201.84,"end":202.16,"confidence":0.97265625,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.042552173137664795},{"word":"you","start":202.16,"end":202.32,"confidence":0.97509766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06325638294219971},{"word":"enter","start":202.32,"end":202.64,"confidence":0.75683594,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.04800396040081978},{"word":"the","start":202.64,"end":202.88,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05014566332101822},{"word":"credentials","start":202.88,"end":203.38,"confidence":0.9890137,"punctuated_word":"credentials,","sentiment":"neutral","sentiment_score":0.03499797731637955},{"word":"what","start":203.6,"end":203.84,"confidence":0.9863281,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.019814521074295044},{"word":"does","start":203.84,"end":204.24,"confidence":0.61572266,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.012994389981031418},{"word":"it","start":204.24,"end":204.48,"confidence":0.75,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0362161248922348},{"word":"says","start":204.48,"end":204.98,"confidence":0.96191406,"punctuated_word":"says?","sentiment":"neutral","sentiment_score":0.036715514957904816},{"word":"mhmm","start":220.795,"end":221.01,"confidence":0.8665161,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.23565268516540527},{"word":"actually","start":241.615,"end":242.095,"confidence":0.9555664,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.20112359523773193},{"word":"no","start":242.095,"end":242.335,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.18457792699337008},{"word":"need","start":242.335,"end":242.57501,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.11699119955301283},{"word":"for","start":242.57501,"end":242.815,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1222897619009018},{"word":"you","start":242.815,"end":242.975,"confidence":0.8051758,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13165882229804993},{"word":"to","start":242.975,"end":243.13501,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12166094034910202},{"word":"do","start":243.13501,"end":243.375,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.04424680769443512},{"word":"that","start":243.375,"end":243.615,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0933447927236557},{"word":"one","start":243.615,"end":244.115,"confidence":0.9980469,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.06964913755655289},{"word":"we","start":244.41501,"end":244.57501,"confidence":0.89208984,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.12205937504768372},{"word":"just","start":244.57501,"end":244.815,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.10818830877542496},{"word":"need","start":244.815,"end":244.975,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.09239602833986282},{"word":"to","start":244.975,"end":245.13501,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09473942965269087},{"word":"end","start":245.13501,"end":245.29501,"confidence":0.8178711,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.08406703174114227},{"word":"you","start":245.375,"end":245.535,"confidence":0.9667969,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08362768590450287},{"word":"just","start":245.535,"end":245.77501,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07874183356761932},{"word":"need","start":245.77501,"end":245.93501,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.07386882603168488},{"word":"to","start":245.93501,"end":246.015,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05696877092123032},{"word":"enter","start":246.015,"end":246.335,"confidence":1.0,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.027751406654715535},{"word":"the","start":246.335,"end":246.49501,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04970533400774002},{"word":"credentials","start":246.49501,"end":246.99501,"confidence":0.94091797,"punctuated_word":"credentials,","sentiment":"neutral","sentiment_score":0.043351463973522186},{"word":"the","start":248.98,"end":249.3,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07781587541103363},{"word":"pppo","start":249.3,"end":249.8,"confidence":0.75927734,"punctuated_word":"PPPo","sentiment":"neutral","sentiment_score":0.0310046523809433},{"word":"username","start":250.02,"end":250.52,"confidence":0.77978516,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.015191717073321342},{"word":"and","start":250.58,"end":250.82,"confidence":0.86621094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.020738765597343445},{"word":"password","start":250.82,"end":251.32,"confidence":0.7565918,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.02748786099255085},{"word":"yeah","start":251.38,"end":251.88,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02152606099843979},{"word":"as","start":255.78,"end":256.02,"confidence":0.6035156,"punctuated_word":"As","sentiment":"neutral","sentiment_score":0.00180638674646616},{"word":"the","start":256.02,"end":256.34,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010692140087485312},{"word":"router's","start":256.34,"end":256.84,"confidence":0.97265625,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.010500945150852203},{"word":"interface","start":256.98,"end":257.48,"confidence":0.91015625,"punctuated_word":"interface.","sentiment":"neutral","sentiment_score":0.012119547463953497},{"word":"did","start":260.29498,"end":260.79498,"confidence":0.9921875,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.014380846172571182},{"word":"you","start":261.255,"end":261.495,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0029177051037549973},{"word":"do","start":261.495,"end":261.735,"confidence":0.94384766,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.00599292479455471},{"word":"a","start":261.735,"end":261.895,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.010374180041253568},{"word":"teamviewer","start":261.895,"end":262.395,"confidence":0.9757487,"punctuated_word":"TeamViewer","sentiment":"neutral","sentiment_score":0.006115274038165808},{"word":"with","start":262.535,"end":262.775,"confidence":0.9921875,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0027615316212177277},{"word":"my","start":262.775,"end":263.01498,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0008259173482656479},{"word":"colleague","start":263.01498,"end":263.51498,"confidence":0.6171875,"punctuated_word":"colleague","sentiment":"neutral","sentiment_score":-0.0016907770186662674},{"word":"before","start":264.535,"end":265.035,"confidence":0.98413086,"punctuated_word":"before?","sentiment":"neutral","sentiment_score":-0.02762056328356266},{"word":"okay","start":266.29498,"end":266.79498,"confidence":0.8161621,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.010968650691211224},{"word":"so","start":277.27002,"end":277.75,"confidence":0.91015625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02064049430191517},{"word":"is","start":277.75,"end":277.99002,"confidence":0.9267578,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01417579222470522},{"word":"the","start":277.99002,"end":278.15,"confidence":0.9223633,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0344184935092926},{"word":"router","start":278.15,"end":278.65,"confidence":0.9970703,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.02964317984879017},{"word":"plugged","start":279.19,"end":279.69,"confidence":0.9453125,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":0.03241954743862152},{"word":"to","start":280.07,"end":280.31,"confidence":0.93115234,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03483275696635246},{"word":"the","start":280.31,"end":280.47,"confidence":0.97265625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03373023495078087},{"word":"ntd","start":280.47,"end":280.97,"confidence":0.68896484,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":0.02554208412766457},{"word":"box","start":281.03,"end":281.53,"confidence":0.99316406,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.0357135534286499},{"word":"already","start":281.99002,"end":282.49002,"confidence":0.9892578,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.07137445360422134},{"word":"and","start":284.07,"end":284.23,"confidence":0.8144531,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07265014946460724},{"word":"connect","start":284.23,"end":284.655,"confidence":0.9038086,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.07701081782579422},{"word":"it","start":285.135,"end":285.615,"confidence":0.9902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0914040133357048},{"word":"from","start":285.615,"end":285.855,"confidence":0.8720703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0780058279633522},{"word":"the","start":285.855,"end":286.095,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06915301829576492},{"word":"ntd","start":286.095,"end":286.575,"confidence":0.9116211,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":0.02760222554206848},{"word":"box","start":286.575,"end":286.895,"confidence":0.9980469,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.04246573522686958},{"word":"to","start":286.895,"end":287.055,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.046546053141355515},{"word":"the","start":287.055,"end":287.215,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04623047262430191},{"word":"one","start":287.215,"end":287.535,"confidence":0.9838867,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.036724403500556946},{"word":"port","start":287.535,"end":288.01498,"confidence":1.0,"punctuated_word":"port","sentiment":"neutral","sentiment_score":0.03786386176943779},{"word":"on","start":288.01498,"end":288.175,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03601432591676712},{"word":"your","start":288.175,"end":288.415,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04859745875000954},{"word":"router","start":288.415,"end":288.915,"confidence":0.7841797,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.04033959656953811},{"word":"w","start":289.935,"end":290.255,"confidence":0.7211914,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.04050926864147186},{"word":"a","start":290.255,"end":290.575,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.033347196877002716},{"word":"n","start":290.575,"end":290.735,"confidence":0.9941406,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.02960871160030365},{"word":"port","start":290.735,"end":291.235,"confidence":0.7548828,"punctuated_word":"port,","sentiment":"neutral","sentiment_score":0.01993187703192234},{"word":"not","start":292.01498,"end":292.175,"confidence":0.79052734,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.01007605716586113},{"word":"in","start":292.175,"end":292.335,"confidence":0.78466797,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.018829403445124623},{"word":"your","start":292.335,"end":292.575,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01161690428853035},{"word":"asus","start":292.575,"end":292.975,"confidence":0.73339844,"punctuated_word":"Asus","sentiment":"neutral","sentiment_score":0.019642774015665054},{"word":"router","start":292.975,"end":293.475,"confidence":0.96533203,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.03260789066553116},{"word":"okay","start":293.855,"end":294.355,"confidence":0.91259766,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06749743968248367},{"word":"and","start":295.775,"end":296.01498,"confidence":0.9506836,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.049990832805633545},{"word":"your","start":296.01498,"end":296.335,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05342436209321022},{"word":"device","start":296.335,"end":296.735,"confidence":0.9921875,"punctuated_word":"device","sentiment":"neutral","sentiment_score":0.06341774761676788},{"word":"is","start":296.735,"end":297.235,"confidence":0.97998047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07371688634157181},{"word":"connected","start":297.535,"end":298.035,"confidence":0.9980469,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.06298978626728058},{"word":"to","start":298.175,"end":298.335,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07642105221748352},{"word":"the","start":298.335,"end":298.655,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05278151109814644},{"word":"router's","start":298.655,"end":299.155,"confidence":0.9838867,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.04840126633644104},{"word":"wi","start":299.215,"end":299.455,"confidence":0.85839844,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.04818155989050865},{"word":"fi","start":299.455,"end":299.955,"confidence":0.9970703,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.047861091792583466},{"word":"even","start":301.05,"end":301.37,"confidence":0.99902344,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.0008422471582889557},{"word":"without","start":301.37,"end":301.77,"confidence":1.0,"punctuated_word":"without","sentiment":"neutral","sentiment_score":-0.02012614533305168},{"word":"internet","start":301.77,"end":302.27,"confidence":0.9394531,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.016708727926015854},{"word":"access","start":302.33,"end":302.81,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.04071611166000366},{"word":"yet","start":302.81,"end":303.31,"confidence":0.9658203,"punctuated_word":"yet?","sentiment":"neutral","sentiment_score":-0.020109469071030617},{"word":"yeah","start":311.44998,"end":311.94998,"confidence":0.88916016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00010129343718290328},{"word":"so","start":312.25,"end":312.65,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.003853676840662956},{"word":"you're","start":312.65,"end":313.095,"confidence":0.9121094,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.004388242494314909},{"word":"are","start":313.655,"end":313.895,"confidence":0.46240234,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.002657158300280571},{"word":"using","start":313.895,"end":314.215,"confidence":0.56103516,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.005960570648312569},{"word":"your","start":314.215,"end":314.535,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.002033764496445656},{"word":"phone","start":314.535,"end":315.015,"confidence":0.98535156,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":0.002547726035118103},{"word":"laptop","start":315.015,"end":315.515,"confidence":0.9628906,"punctuated_word":"laptop,","sentiment":"neutral","sentiment_score":0.000737825408577919},{"word":"or","start":315.655,"end":315.975,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0038289614021778102},{"word":"a","start":315.975,"end":316.055,"confidence":0.71777344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.003960931673645973},{"word":"computer","start":316.055,"end":316.555,"confidence":0.9946289,"punctuated_word":"computer?","sentiment":"neutral","sentiment_score":-0.005715946666896343},{"word":"okay","start":319.975,"end":320.475,"confidence":0.8520508,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006688518449664116},{"word":"so","start":321.015,"end":321.335,"confidence":0.8574219,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.007737860083580017},{"word":"you're","start":321.335,"end":321.655,"confidence":0.77124023,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.012479818426072598},{"word":"isn't","start":322.455,"end":322.955,"confidence":0.77685547,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.04111851751804352},{"word":"is","start":323.815,"end":323.975,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07571861147880554},{"word":"it","start":323.975,"end":324.135,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06880228221416473},{"word":"possible","start":324.135,"end":324.615,"confidence":0.99902344,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":-0.13535018265247345},{"word":"that","start":324.615,"end":324.855,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.122205451130867},{"word":"you","start":324.855,"end":325.015,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09690921008586884},{"word":"connect","start":325.015,"end":325.415,"confidence":0.99902344,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.03987709805369377},{"word":"your","start":325.415,"end":325.575,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05236443877220154},{"word":"computer","start":325.575,"end":326.075,"confidence":1.0,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":-0.04698704555630684},{"word":"directly","start":326.135,"end":326.635,"confidence":0.99902344,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":-0.086673304438591},{"word":"to","start":326.695,"end":326.855,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02351619303226471},{"word":"the","start":326.855,"end":327.015,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011861622333526611},{"word":"router","start":327.015,"end":327.51,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.020476240664720535},{"word":"using","start":327.67,"end":327.99002,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.04719339311122894},{"word":"a","start":327.99002,"end":328.31,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05624745041131973},{"word":"wired","start":328.31,"end":328.63,"confidence":0.6687012,"punctuated_word":"wired,","sentiment":"neutral","sentiment_score":-0.05015982687473297},{"word":"like","start":328.63,"end":328.79,"confidence":0.81225586,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.05583006143569946},{"word":"a","start":328.79,"end":329.03,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05060649290680885},{"word":"lan","start":329.03,"end":329.35,"confidence":0.9921875,"punctuated_word":"LAN","sentiment":"neutral","sentiment_score":-0.05546904355287552},{"word":"cable","start":329.35,"end":329.85,"confidence":0.99853516,"punctuated_word":"cable?","sentiment":"neutral","sentiment_score":-0.03950856626033783},{"word":"well","start":338.87,"end":339.11002,"confidence":0.75219727,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.15374749898910522},{"word":"what","start":339.11002,"end":339.27002,"confidence":0.9819336,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.11002432554960252},{"word":"do","start":339.27002,"end":339.43002,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.06609104573726654},{"word":"you","start":339.43002,"end":339.59,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08166573196649551},{"word":"mean","start":339.59,"end":339.75,"confidence":0.9980469,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":0.10678638517856598},{"word":"it's","start":339.75,"end":340.035,"confidence":0.88671875,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.15623095631599426},{"word":"working","start":340.115,"end":340.515,"confidence":0.88427734,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.210207998752594},{"word":"fine","start":340.515,"end":340.755,"confidence":0.98535156,"punctuated_word":"fine?","sentiment":"neutral","sentiment_score":0.13387328386306763},{"word":"you","start":340.755,"end":340.995,"confidence":0.8647461,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.033544138073921204},{"word":"have","start":340.995,"end":341.315,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06997226178646088},{"word":"internet","start":341.315,"end":341.815,"confidence":0.9753418,"punctuated_word":"Internet?","sentiment":"neutral","sentiment_score":0.08158166706562042},{"word":"why","start":358.89,"end":359.13,"confidence":0.8964844,"punctuated_word":"Why","sentiment":"neutral","sentiment_score":-0.16781888902187347},{"word":"did","start":359.13,"end":359.29,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.16652202606201172},{"word":"you","start":359.29,"end":359.45,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1380157619714737},{"word":"get","start":359.45,"end":359.69,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.13211429119110107},{"word":"a","start":359.69,"end":359.77,"confidence":0.98095703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.18139593303203583},{"word":"new","start":359.77,"end":360.01,"confidence":0.9980469,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.21485000848770144},{"word":"router","start":360.01,"end":360.41,"confidence":0.9980469,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.220209002494812},{"word":"if","start":360.41,"end":360.81,"confidence":0.96875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.14292019605636597},{"word":"the","start":360.81,"end":360.97,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11012521386146544},{"word":"internet","start":360.97,"end":361.45,"confidence":0.9506836,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.12937867641448977},{"word":"is","start":361.45,"end":361.69,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11810971051454544},{"word":"already","start":361.69,"end":362.09,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.17823603749275208},{"word":"working","start":362.09,"end":362.59,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.10992057621479034},{"word":"before","start":363.29,"end":363.79,"confidence":0.9980469,"punctuated_word":"before?","sentiment":"neutral","sentiment_score":-0.12586478888988495},{"word":"it's","start":372.26498,"end":372.585,"confidence":0.814209,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.15322893857955933},{"word":"not","start":372.585,"end":373.085,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.14472141861915588},{"word":"working","start":373.305,"end":373.805,"confidence":0.85253906,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.17276331782341003},{"word":"via","start":373.865,"end":374.345,"confidence":0.9980469,"punctuated_word":"via","sentiment":"neutral","sentiment_score":-0.15993136167526245},{"word":"wireless","start":374.345,"end":374.845,"confidence":0.74731445,"punctuated_word":"wireless,","sentiment":"neutral","sentiment_score":-0.13425195217132568},{"word":"like","start":375.78497,"end":376.10498,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.05935994163155556},{"word":"when","start":376.10498,"end":376.26498,"confidence":0.55371094,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.042592935264110565},{"word":"you","start":376.26498,"end":376.50497,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04928748309612274},{"word":"connect","start":376.50497,"end":376.905,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.040673233568668365},{"word":"your","start":376.905,"end":377.145,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04200570285320282},{"word":"phone","start":377.145,"end":377.645,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.0345916748046875},{"word":"to","start":377.865,"end":378.10498,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.023316649720072743},{"word":"the","start":378.10498,"end":378.26498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03337622061371803},{"word":"wi","start":378.26498,"end":378.585,"confidence":0.7758789,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.01986348256468773},{"word":"fi","start":378.585,"end":379.085,"confidence":0.7788086,"punctuated_word":"Fi.","sentiment":"neutral","sentiment_score":-0.01980700716376305},{"word":"okay","start":381.06003,"end":381.56003,"confidence":0.8171387,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006693825125694275},{"word":"k","start":389.38,"end":389.88,"confidence":0.8469238,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.005482947453856468},{"word":"so","start":389.94,"end":390.42,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.00938383024185896},{"word":"your","start":390.42,"end":390.66,"confidence":0.8613281,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.012876160442829132},{"word":"computer","start":390.66,"end":391.16,"confidence":1.0,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":0.023481376469135284},{"word":"is","start":391.38,"end":391.54,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.018618831411004063},{"word":"connected","start":391.54,"end":392.02002,"confidence":0.52783203,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.010827859863638878},{"word":"now","start":392.02002,"end":392.42,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.018180470913648605},{"word":"via","start":392.42,"end":392.74002,"confidence":0.9633789,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.011132532730698586},{"word":"wired","start":392.74002,"end":393.24002,"confidence":0.95532227,"punctuated_word":"wired.","sentiment":"neutral","sentiment_score":0.013628518208861353},{"word":"correct","start":393.46002,"end":393.96002,"confidence":0.9995117,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":-0.000951371155679226},{"word":"yeah","start":410.74,"end":411.24,"confidence":0.9016113,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03243563696742058},{"word":"but","start":411.3,"end":411.8,"confidence":0.99316406,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.020990191027522087},{"word":"you","start":412.18,"end":412.58,"confidence":0.8173828,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01667848974466324},{"word":"mentioned","start":412.58,"end":413.06,"confidence":0.99121094,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":0.021916642785072327},{"word":"that","start":413.06,"end":413.38,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.013562362641096117},{"word":"you","start":413.38,"end":413.69998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.009813383221626282},{"word":"connect","start":413.69998,"end":414.18,"confidence":0.9892578,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.02441171184182167},{"word":"your","start":414.18,"end":414.68,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.013924963772296906},{"word":"router","start":414.74,"end":415.22,"confidence":0.97998047,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.008252408355474472},{"word":"your","start":415.38,"end":415.62,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.003291100263595581},{"word":"previous","start":415.62,"end":416.1,"confidence":1.0,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":0.013139918446540833},{"word":"router","start":416.1,"end":416.5,"confidence":0.9970703,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.005369093269109726},{"word":"using","start":416.5,"end":416.82,"confidence":0.9819336,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.01469435915350914},{"word":"a","start":416.82,"end":416.97998,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.011572323739528656},{"word":"wired","start":416.97998,"end":417.38,"confidence":0.9970703,"punctuated_word":"wired","sentiment":"neutral","sentiment_score":0.02015826478600502},{"word":"one","start":417.38,"end":417.88,"confidence":0.9921875,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.013425882905721664},{"word":"can","start":418.41998,"end":418.66,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.02108541689813137},{"word":"we","start":418.66,"end":418.9,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.035030391067266464},{"word":"try","start":418.9,"end":419.13998,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.036853063851594925},{"word":"to","start":419.13998,"end":419.3,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03661919757723808},{"word":"connect","start":419.3,"end":419.69998,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.04524654895067215},{"word":"it","start":419.69998,"end":419.94,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.049939725548028946},{"word":"now","start":419.94,"end":420.3,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.02302343025803566},{"word":"to","start":420.3,"end":420.66,"confidence":0.8491211,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.039491765201091766},{"word":"again","start":420.82,"end":421.13998,"confidence":0.9980469,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.028989849612116817},{"word":"to","start":421.13998,"end":421.3,"confidence":0.82128906,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.054014161229133606},{"word":"the","start":421.3,"end":421.53998,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04802258312702179},{"word":"new","start":421.53998,"end":421.69998,"confidence":0.9941406,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.046278081834316254},{"word":"router","start":421.69998,"end":422.18,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.03680770471692085},{"word":"using","start":422.18,"end":422.5,"confidence":0.95703125,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.0305914543569088},{"word":"a","start":422.5,"end":422.66,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.028076723217964172},{"word":"wired","start":422.66,"end":423.06,"confidence":0.97802734,"punctuated_word":"wired","sentiment":"neutral","sentiment_score":0.035765379667282104},{"word":"as","start":423.06,"end":423.22,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.027539361268281937},{"word":"well","start":423.22,"end":423.645,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.013206101953983309},{"word":"router","start":425.645,"end":426.145,"confidence":0.93408203,"punctuated_word":"Router","sentiment":"neutral","sentiment_score":0.018233947455883023},{"word":"to","start":426.285,"end":426.44498,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.025942889973521233},{"word":"your","start":426.44498,"end":426.94498,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.013972070068120956},{"word":"computer","start":427.16498,"end":427.66498,"confidence":0.73706055,"punctuated_word":"computer.","sentiment":"neutral","sentiment_score":0.010105574503540993},{"word":"do","start":436.60498,"end":436.76498,"confidence":0.9086914,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.010691107250750065},{"word":"you","start":436.76498,"end":436.925,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.006733349524438381},{"word":"have","start":436.925,"end":437.16498,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.005311219021677971},{"word":"a","start":437.16498,"end":437.245,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0049314675852656364},{"word":"lan","start":437.245,"end":437.565,"confidence":0.99316406,"punctuated_word":"LAN","sentiment":"neutral","sentiment_score":-0.006420648656785488},{"word":"cable","start":437.565,"end":438.065,"confidence":1.0,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.009741950780153276},{"word":"that","start":440.97,"end":441.44998,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01381075382232666},{"word":"you","start":441.44998,"end":441.69,"confidence":0.9160156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01123998686671257},{"word":"that","start":441.69,"end":442.09,"confidence":0.98535156,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01895485259592533},{"word":"you","start":442.09,"end":442.25,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.012055214494466782},{"word":"can","start":442.25,"end":442.49,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0092206671833992},{"word":"connect","start":442.49,"end":442.88998,"confidence":0.9980469,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.004621958360075951},{"word":"your","start":442.88998,"end":443.28998,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0002766735851764679},{"word":"lock","start":443.28998,"end":443.78998,"confidence":0.77441406,"punctuated_word":"lock","sentiment":"neutral","sentiment_score":0.0015583261847496033},{"word":"computer","start":444.00998,"end":444.50998,"confidence":0.57421875,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":0.0010280907154083252},{"word":"directly","start":444.65,"end":445.12997,"confidence":0.9838867,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":0.008328497409820557},{"word":"to","start":445.12997,"end":445.28998,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0052032191306352615},{"word":"the","start":445.28998,"end":445.44998,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004679106175899506},{"word":"router","start":445.44998,"end":445.94998,"confidence":0.9946289,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.014232797548174858},{"word":"mhmm","start":462.935,"end":463.435,"confidence":0.8955078,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.020009074360132217},{"word":"yeah","start":478.89,"end":479.39,"confidence":0.7927246,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08123758435249329},{"word":"it's","start":479.53,"end":479.69,"confidence":0.9057617,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.413761705160141},{"word":"just","start":479.69,"end":480.19,"confidence":0.94384766,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.4998345971107483},{"word":"yeah","start":489.885,"end":490.285,"confidence":0.94555664,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.12093761563301086},{"word":"we","start":490.285,"end":490.52502,"confidence":0.96875,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.09535132348537444},{"word":"understand","start":490.52502,"end":491.02502,"confidence":0.8605957,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.10558784753084184},{"word":"but","start":491.24503,"end":491.74503,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.08074237406253815},{"word":"please","start":492.125,"end":492.52502,"confidence":0.90527344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.08870279043912888},{"word":"do","start":492.52502,"end":492.765,"confidence":0.9951172,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0700196772813797},{"word":"know","start":492.765,"end":492.92502,"confidence":0.7089844,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.07590322196483612},{"word":"that","start":492.92502,"end":493.165,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08520320057868958},{"word":"the","start":493.165,"end":493.325,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10660745948553084},{"word":"service","start":493.325,"end":493.64502,"confidence":0.94970703,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.10886338353157043},{"word":"is","start":493.64502,"end":493.80502,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09346410632133484},{"word":"already","start":493.80502,"end":494.30502,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.09606386721134186},{"word":"active","start":494.445,"end":494.92502,"confidence":0.99902344,"punctuated_word":"active","sentiment":"neutral","sentiment_score":-0.09167702496051788},{"word":"since","start":494.92502,"end":495.165,"confidence":0.9526367,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.12068599462509157},{"word":"the","start":495.165,"end":495.325,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12545564770698547},{"word":"day","start":495.325,"end":495.48502,"confidence":1.0,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.10474588721990584},{"word":"you","start":495.48502,"end":495.98502,"confidence":0.9716797,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09973515570163728},{"word":"sign","start":496.63,"end":496.95,"confidence":0.7993164,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.11288943886756896},{"word":"up","start":496.95,"end":497.43,"confidence":0.96313477,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.11730679124593736},{"word":"we","start":497.43,"end":497.59,"confidence":0.92089844,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.19533303380012512},{"word":"just","start":497.59,"end":497.83,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.21829377114772797},{"word":"need","start":497.83,"end":497.99,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2545817494392395},{"word":"the","start":497.99,"end":498.23,"confidence":0.86328125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.27322638034820557},{"word":"compatible","start":498.23,"end":498.73,"confidence":0.99902344,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":-0.3083187937736511},{"word":"router","start":498.87,"end":499.37,"confidence":0.9951172,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.11732211709022522},{"word":"yeah","start":502.87,"end":503.27,"confidence":0.795166,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07440235465765},{"word":"because","start":503.27,"end":503.67,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.15299667418003082},{"word":"your","start":503.67,"end":504.15,"confidence":0.99609375,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4524851143360138},{"word":"router","start":504.15,"end":504.63,"confidence":1.0,"punctuated_word":"router","sentiment":"negative","sentiment_score":-0.43382176756858826},{"word":"is","start":504.63,"end":504.87,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5209482908248901},{"word":"not","start":504.87,"end":505.19,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.45450833439826965},{"word":"compatible","start":505.19,"end":505.69,"confidence":1.0,"punctuated_word":"compatible","sentiment":"negative","sentiment_score":-0.3491906225681305},{"word":"with","start":505.99,"end":506.23,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.4374367594718933},{"word":"the","start":506.23,"end":506.39,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.42498353123664856},{"word":"service","start":506.39,"end":506.89,"confidence":0.7614746,"punctuated_word":"service.","sentiment":"negative","sentiment_score":-0.38536375761032104},{"word":"that's","start":506.95,"end":507.27,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.11176230013370514},{"word":"why","start":507.27,"end":507.77,"confidence":0.99902344,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.1367924064397812},{"word":"we","start":507.99,"end":508.15,"confidence":0.38623047,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1383177936077118},{"word":"cannot","start":508.15,"end":508.63,"confidence":0.6635742,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.225053071975708},{"word":"establish","start":508.63,"end":509.03,"confidence":0.94628906,"punctuated_word":"establish","sentiment":"neutral","sentiment_score":-0.12210852652788162},{"word":"a","start":509.03,"end":509.11,"confidence":0.53759766,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1494062840938568},{"word":"connection","start":509.11,"end":509.61,"confidence":0.99902344,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.12287318706512453},{"word":"yeah","start":542.795,"end":543.295,"confidence":0.7663574,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010207373648881912},{"word":"yeah","start":544.315,"end":544.795,"confidence":0.94384766,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04947197809815407},{"word":"that's","start":544.795,"end":545.295,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.114907406270504},{"word":"that's","start":547.675,"end":548.175,"confidence":0.96069336,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.189464271068573},{"word":"no","start":548.39496,"end":548.63495,"confidence":0.96533203,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.2672242820262909},{"word":"problem","start":548.63495,"end":549.13495,"confidence":1.0,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.27124470472335815},{"word":"it's","start":549.995,"end":550.235,"confidence":0.984375,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.33020055294036865},{"word":"just","start":550.235,"end":550.555,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2619367837905884},{"word":"much","start":550.555,"end":550.795,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.24867427349090576},{"word":"better","start":550.795,"end":551.195,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.19549506902694705},{"word":"if","start":551.195,"end":551.695,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.3088299632072449},{"word":"you're","start":551.83496,"end":552.15497,"confidence":0.9902344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.24294869601726532},{"word":"using","start":552.15497,"end":552.475,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.1652269810438156},{"word":"a","start":552.475,"end":552.71497,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2181076556444168},{"word":"wired","start":552.71497,"end":553.115,"confidence":0.99902344,"punctuated_word":"wired","sentiment":"neutral","sentiment_score":0.23410643637180328},{"word":"one","start":553.115,"end":553.615,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.16925030946731567},{"word":"to","start":554.21,"end":554.45,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1694456934928894},{"word":"your","start":554.45,"end":554.95,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1881066858768463},{"word":"from","start":555.33,"end":555.65,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.18231159448623657},{"word":"your","start":555.65,"end":555.89,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1953229010105133},{"word":"computer","start":555.89,"end":556.39,"confidence":1.0,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":0.14492008090019226},{"word":"to","start":556.53,"end":556.77,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2071082592010498},{"word":"the","start":556.77,"end":556.93005,"confidence":0.9453125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2531594932079315},{"word":"router","start":556.93005,"end":557.43005,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.1699308604001999},{"word":"for","start":557.89,"end":558.13,"confidence":0.5317383,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2711530923843384},{"word":"us","start":558.13,"end":558.29004,"confidence":0.9980469,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.22868093848228457},{"word":"to","start":558.29004,"end":558.79004,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2313666045665741},{"word":"make","start":558.85004,"end":559.09,"confidence":0.99609375,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.21637919545173645},{"word":"sure","start":559.09,"end":559.33,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.21110430359840393},{"word":"that","start":559.33,"end":559.65,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2425040453672409},{"word":"your","start":559.65,"end":559.97003,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2195531129837036},{"word":"computer","start":559.97003,"end":560.45,"confidence":1.0,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":0.15997740626335144},{"word":"is","start":560.45,"end":560.69,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2045345902442932},{"word":"connected","start":560.69,"end":561.17004,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.1836894452571869},{"word":"to","start":561.17004,"end":561.33,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.27016639709472656},{"word":"the","start":561.33,"end":561.57,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2414514720439911},{"word":"wi","start":561.57,"end":561.81,"confidence":0.9589844,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.13582026958465576},{"word":"fi","start":561.81,"end":562.31,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.2147637903690338},{"word":"and","start":562.85004,"end":563.09,"confidence":0.9790039,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.20121881365776065},{"word":"will","start":563.09,"end":563.33,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1894597560167313},{"word":"not","start":563.33,"end":563.57,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.14336292445659635},{"word":"be","start":563.57,"end":563.73004,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.10601700842380524},{"word":"disconnected","start":563.73004,"end":564.23004,"confidence":1.0,"punctuated_word":"disconnected","sentiment":"neutral","sentiment_score":0.01293163001537323},{"word":"unlike","start":565.81,"end":566.21,"confidence":0.4951172,"punctuated_word":"unlike","sentiment":"neutral","sentiment_score":0.08654157817363739},{"word":"if","start":566.21,"end":566.71,"confidence":0.98095703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1446332186460495},{"word":"wireless","start":566.77,"end":567.27,"confidence":0.8840332,"punctuated_word":"wireless.","sentiment":"neutral","sentiment_score":0.08241111040115356},{"word":"but","start":567.695,"end":567.855,"confidence":0.94384766,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.14398279786109924},{"word":"we","start":567.855,"end":568.015,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.18859967589378357},{"word":"can","start":568.015,"end":568.175,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.19720110297203064},{"word":"proceed","start":568.175,"end":568.65497,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.20398056507110596},{"word":"with","start":568.65497,"end":569.15497,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1760466694831848},{"word":"entering","start":569.615,"end":570.115,"confidence":0.86328125,"punctuated_word":"entering","sentiment":"neutral","sentiment_score":0.09150783717632294},{"word":"the","start":570.175,"end":570.495,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12875685095787048},{"word":"credentials","start":570.495,"end":570.995,"confidence":1.0,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":0.08965243399143219},{"word":"even","start":572.255,"end":572.495,"confidence":0.8774414,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.08369816094636917},{"word":"though","start":572.495,"end":572.65497,"confidence":1.0,"punctuated_word":"though","sentiment":"neutral","sentiment_score":0.0489538237452507},{"word":"you're","start":572.65497,"end":572.895,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.03328768163919449},{"word":"just","start":572.895,"end":573.135,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.021958202123641968},{"word":"using","start":573.135,"end":573.635,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.015080921351909636},{"word":"a","start":573.695,"end":573.77496,"confidence":0.9819336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.024299509823322296},{"word":"wireless","start":573.77496,"end":574.27496,"confidence":1.0,"punctuated_word":"wireless","sentiment":"neutral","sentiment_score":0.004290521144866943},{"word":"one","start":574.33496,"end":574.83496,"confidence":1.0,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.06313203275203705},{"word":"now","start":576.33496,"end":576.83496,"confidence":0.8027344,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.0787431076169014},{"word":"let's","start":577.055,"end":577.295,"confidence":0.9885254,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.07969562709331512},{"word":"open","start":577.295,"end":577.795,"confidence":0.99902344,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.0716814175248146},{"word":"let's","start":578.65497,"end":578.895,"confidence":0.99853516,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.06654353439807892},{"word":"log","start":578.895,"end":579.055,"confidence":0.7973633,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.051453545689582825},{"word":"in","start":579.055,"end":579.21497,"confidence":0.8173828,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05793897062540054},{"word":"to","start":579.21497,"end":579.375,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07134876400232315},{"word":"the","start":579.375,"end":579.535,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05458215996623039},{"word":"router's","start":579.535,"end":579.935,"confidence":0.9748535,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.05596887320280075},{"word":"interface","start":579.935,"end":580.435,"confidence":0.8937988,"punctuated_word":"interface.","sentiment":"neutral","sentiment_score":0.03651305288076401},{"word":"open","start":580.575,"end":580.895,"confidence":1.0,"punctuated_word":"Open","sentiment":"neutral","sentiment_score":0.03602558374404907},{"word":"a","start":580.895,"end":581.055,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.040570855140686035},{"word":"browser","start":581.055,"end":581.455,"confidence":1.0,"punctuated_word":"browser","sentiment":"neutral","sentiment_score":0.036245331168174744},{"word":"on","start":581.455,"end":581.615,"confidence":0.6538086,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04185154289007187},{"word":"your","start":581.615,"end":581.935,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05752246081829071},{"word":"computer","start":581.935,"end":582.435,"confidence":0.85717773,"punctuated_word":"computer.","sentiment":"neutral","sentiment_score":0.04242395609617233},{"word":"then","start":583.04,"end":583.36,"confidence":0.99902344,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.027672965079545975},{"word":"in","start":583.36,"end":583.51996,"confidence":0.9741211,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.034238915890455246},{"word":"the","start":583.51996,"end":583.75995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.040057193487882614},{"word":"address","start":583.75995,"end":584.07996,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.03428047522902489},{"word":"bar","start":584.07996,"end":584.48,"confidence":0.9904785,"punctuated_word":"bar,","sentiment":"neutral","sentiment_score":0.03192500025033951},{"word":"type","start":584.48,"end":584.8,"confidence":1.0,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.016759376972913742},{"word":"the","start":584.8,"end":585.04,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03380918502807617},{"word":"ip","start":585.04,"end":585.27997,"confidence":1.0,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.02246086858212948},{"word":"address","start":585.27997,"end":585.77997,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.029543178156018257},{"word":"printed","start":585.83997,"end":586.16,"confidence":0.76171875,"punctuated_word":"printed","sentiment":"neutral","sentiment_score":0.036173898726701736},{"word":"on","start":586.16,"end":586.31995,"confidence":0.9760742,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03869111090898514},{"word":"the","start":586.31995,"end":586.48,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0378214493393898},{"word":"back","start":586.48,"end":586.72,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.04823378846049309},{"word":"of","start":586.72,"end":586.87994,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04016190022230148},{"word":"your","start":586.87994,"end":587.12,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03893687576055527},{"word":"router","start":587.12,"end":587.62,"confidence":0.9909668,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.03544420003890991},{"word":"then","start":588.95996,"end":589.43994,"confidence":0.91845703,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.026728320866823196},{"word":"once","start":589.43994,"end":589.93994,"confidence":0.9970703,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.02961498685181141},{"word":"the","start":590.16,"end":590.39996,"confidence":0.7211914,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025557294487953183},{"word":"ip","start":590.39996,"end":590.72,"confidence":0.99902344,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.015949072316288948},{"word":"address","start":590.72,"end":591.12,"confidence":0.9873047,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.019994661211967468},{"word":"is","start":591.12,"end":591.62,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.017092712223529816},{"word":"entered","start":591.75995,"end":592.25995,"confidence":0.9589844,"punctuated_word":"entered","sentiment":"neutral","sentiment_score":0.01860765926539898},{"word":"okay","start":594.63995,"end":595.125,"confidence":0.6732178,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.0445333793759346},{"word":"sure","start":607.125,"end":607.625,"confidence":0.99853516,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.06846939027309418},{"word":"are","start":627.995,"end":628.235,"confidence":0.61328125,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.004658538848161697},{"word":"you","start":628.235,"end":628.395,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00968613475561142},{"word":"now","start":628.395,"end":628.635,"confidence":0.9921875,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.012097354978322985},{"word":"on","start":628.635,"end":628.875,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.012445367872714996},{"word":"the","start":628.875,"end":629.195,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005425438284873962},{"word":"browser","start":629.195,"end":629.695,"confidence":1.0,"punctuated_word":"browser","sentiment":"neutral","sentiment_score":0.0014715604484081268},{"word":"on","start":630.075,"end":630.235,"confidence":0.984375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.009854055941104887},{"word":"your","start":630.235,"end":630.555,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.011602576822042463},{"word":"computer","start":630.555,"end":631.055,"confidence":0.9995117,"punctuated_word":"computer?","sentiment":"neutral","sentiment_score":0.011539164930582048},{"word":"yeah","start":633.915,"end":634.415,"confidence":0.90405273,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03922928124666214},{"word":"just","start":635.7,"end":635.94,"confidence":0.8642578,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.03123447299003601},{"word":"to","start":635.94,"end":636.1,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03163527324795723},{"word":"make","start":636.1,"end":636.26,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.047909822314977646},{"word":"sure","start":636.26,"end":636.58,"confidence":0.7841797,"punctuated_word":"sure,","sentiment":"neutral","sentiment_score":0.06812161952257156},{"word":"you're","start":636.58,"end":636.82,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.08220317959785461},{"word":"still","start":636.82,"end":637.22,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.11058125644922256},{"word":"connected","start":637.22,"end":637.72,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.07171951979398727},{"word":"to","start":637.78,"end":637.94,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1169060915708542},{"word":"the","start":637.94,"end":638.1,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08428873866796494},{"word":"wi","start":638.1,"end":638.34,"confidence":0.85498047,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.06011355295777321},{"word":"fi","start":638.34,"end":638.84,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.07452341914176941},{"word":"to","start":639.22,"end":639.3,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10195519030094148},{"word":"the","start":639.3,"end":639.54,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.100287526845932},{"word":"router's","start":639.54,"end":639.94,"confidence":0.98657227,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.07097417116165161},{"word":"wi","start":639.94,"end":640.18,"confidence":0.9980469,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.04154001921415329},{"word":"fi","start":640.18,"end":640.42,"confidence":0.9338379,"punctuated_word":"Fi.","sentiment":"neutral","sentiment_score":0.04842011630535126},{"word":"right","start":640.42,"end":640.92,"confidence":0.9995117,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.04516947269439697},{"word":"even","start":642.02,"end":642.42,"confidence":0.9941406,"punctuated_word":"Even","sentiment":"neutral","sentiment_score":-0.06039954721927643},{"word":"without","start":642.42,"end":642.92,"confidence":0.99902344,"punctuated_word":"without","sentiment":"neutral","sentiment_score":-0.1542407125234604},{"word":"even","start":643.86,"end":644.26,"confidence":0.9970703,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.12589561939239502},{"word":"no","start":644.26,"end":644.58,"confidence":0.99609375,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1353827565908432},{"word":"internet","start":644.58,"end":645.08,"confidence":0.9448242,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.11124718189239502},{"word":"connection","start":645.14,"end":645.62,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.09059086441993712},{"word":"yet","start":645.62,"end":646.12,"confidence":0.8417969,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.10075868666172028},{"word":"yes","start":649.545,"end":649.945,"confidence":0.7766113,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07430766522884369},{"word":"you're","start":649.945,"end":650.105,"confidence":0.84643555,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.09683584421873093},{"word":"connected","start":650.105,"end":650.605,"confidence":0.97094727,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":0.07945791631937027},{"word":"okay","start":650.825,"end":651.325,"confidence":0.9753418,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03455767035484314},{"word":"so","start":651.945,"end":652.445,"confidence":0.984375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.013623071834445},{"word":"in","start":652.665,"end":652.905,"confidence":0.80908203,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.014517057687044144},{"word":"the","start":652.905,"end":653.145,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019443823024630547},{"word":"address","start":653.145,"end":653.625,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.01605013757944107},{"word":"bar","start":653.625,"end":654.125,"confidence":1.0,"punctuated_word":"bar","sentiment":"neutral","sentiment_score":0.018696460872888565},{"word":"at","start":655.385,"end":655.625,"confidence":0.84472656,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.005260528065264225},{"word":"the","start":655.625,"end":655.785,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014703024178743362},{"word":"browser","start":655.785,"end":656.285,"confidence":0.9970703,"punctuated_word":"browser,","sentiment":"neutral","sentiment_score":0.008321351371705532},{"word":"type","start":656.985,"end":657.385,"confidence":1.0,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.0003993352875113487},{"word":"the","start":657.385,"end":657.785,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004231251776218414},{"word":"ip","start":657.785,"end":658.185,"confidence":1.0,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.0023380909115076065},{"word":"address","start":658.185,"end":658.685,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.0014812629669904709},{"word":"printed","start":659.385,"end":659.785,"confidence":0.9941406,"punctuated_word":"printed","sentiment":"neutral","sentiment_score":-0.0009288322180509568},{"word":"on","start":659.785,"end":660.025,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0011963490396738052},{"word":"the","start":660.025,"end":660.185,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00301457941532135},{"word":"back","start":660.185,"end":660.425,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.00840211845934391},{"word":"of","start":660.425,"end":660.585,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.003897089511156082},{"word":"your","start":660.585,"end":660.905,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.005320528522133827},{"word":"router","start":660.905,"end":661.405,"confidence":0.9914551,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.0027795927599072456},{"word":"yeah","start":666.98004,"end":667.48004,"confidence":0.91186523,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.002774725668132305},{"word":"the","start":669.14,"end":669.46,"confidence":0.7426758,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.023227211087942123},{"word":"router","start":669.46,"end":669.96,"confidence":0.9812012,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.02145823091268539},{"word":"the","start":671.22003,"end":671.54004,"confidence":0.77441406,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.031805213540792465},{"word":"asus","start":671.54004,"end":672.04004,"confidence":0.7375488,"punctuated_word":"ASUS.","sentiment":"neutral","sentiment_score":-0.045265182852745056},{"word":"yeah","start":677.005,"end":677.505,"confidence":0.98535156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.013638095930218697},{"word":"yeah","start":680.20496,"end":680.70496,"confidence":0.88305664,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.017512625083327293},{"word":"it","start":680.845,"end":681.165,"confidence":0.91015625,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.04357054457068443},{"word":"says","start":681.165,"end":681.565,"confidence":0.98828125,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.03061606176197529},{"word":"ip","start":681.565,"end":681.885,"confidence":0.97314453,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.02353239804506302},{"word":"address","start":681.885,"end":682.385,"confidence":0.99902344,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.03826072067022323},{"word":"or","start":683.245,"end":683.725,"confidence":0.46850586,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05825202539563179},{"word":"there's","start":683.725,"end":684.125,"confidence":0.97436523,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.059245526790618896},{"word":"no","start":684.125,"end":684.52496,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.06220062077045441},{"word":"ip","start":684.52496,"end":684.845,"confidence":1.0,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.03680845722556114},{"word":"address","start":684.845,"end":685.32495,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.050050314515829086},{"word":"written","start":685.32495,"end":685.805,"confidence":0.73535156,"punctuated_word":"written?","sentiment":"neutral","sentiment_score":-0.07246573269367218},{"word":"it's","start":685.805,"end":686.045,"confidence":0.9980469,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.04822148010134697},{"word":"just","start":686.045,"end":686.365,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03733371943235397},{"word":"one","start":686.365,"end":686.605,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.03718158975243568},{"word":"nine","start":686.605,"end":686.925,"confidence":0.99902344,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":-0.02642666921019554},{"word":"two","start":686.925,"end":687.425,"confidence":0.99365234,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":-0.04113125801086426},{"word":"is","start":693.11005,"end":693.35004,"confidence":0.94628906,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03755514323711395},{"word":"it","start":693.35004,"end":693.51,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04993676021695137},{"word":"okay","start":693.51,"end":693.83,"confidence":0.9980469,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.04276140779256821},{"word":"if","start":693.83,"end":693.99005,"confidence":0.99316406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0951162725687027},{"word":"i","start":693.99005,"end":694.15,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04064193740487099},{"word":"request","start":694.15,"end":694.47003,"confidence":0.99121094,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.056681908667087555},{"word":"a","start":694.47003,"end":694.63,"confidence":0.9790039,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05226724594831467},{"word":"picture","start":694.63,"end":695.13,"confidence":0.8400879,"punctuated_word":"picture?","sentiment":"neutral","sentiment_score":0.03989242389798165},{"word":"just","start":697.03,"end":697.19,"confidence":0.5317383,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.01698307693004608},{"word":"via","start":697.19,"end":697.59,"confidence":0.9223633,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.021100182086229324},{"word":"whatsapp","start":697.59,"end":698.09,"confidence":0.8510742,"punctuated_word":"WhatsApp","sentiment":"neutral","sentiment_score":0.05249946564435959},{"word":"right","start":699.91003,"end":700.23004,"confidence":0.46044922,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.04380940645933151},{"word":"now","start":700.23004,"end":700.73004,"confidence":0.90527344,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.03905465453863144},{"word":"i","start":709.055,"end":709.375,"confidence":0.9316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.022612974047660828},{"word":"think","start":709.375,"end":709.875,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.029487082734704018},{"word":"my","start":710.815,"end":711.055,"confidence":0.7553711,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.03810369595885277},{"word":"colleagues","start":711.055,"end":711.555,"confidence":0.8676758,"punctuated_word":"colleagues","sentiment":"neutral","sentiment_score":0.031665947288274765},{"word":"and","start":711.695,"end":712.195,"confidence":0.9326172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.031157471239566803},{"word":"you","start":713.375,"end":713.695,"confidence":0.77441406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.032680168747901917},{"word":"already","start":713.695,"end":714.095,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.09214255958795547},{"word":"have","start":714.095,"end":714.495,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05888916552066803},{"word":"a","start":714.495,"end":714.735,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05782117694616318},{"word":"conversation","start":714.735,"end":715.235,"confidence":1.0,"punctuated_word":"conversation","sentiment":"neutral","sentiment_score":0.0429261326789856},{"word":"via","start":715.455,"end":715.695,"confidence":0.9892578,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.04170750081539154},{"word":"whatsapp","start":715.695,"end":716.195,"confidence":0.8913574,"punctuated_word":"WhatsApp.","sentiment":"neutral","sentiment_score":0.04076646640896797},{"word":"you","start":720.495,"end":720.65497,"confidence":0.9394531,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.014345405623316765},{"word":"can","start":720.65497,"end":720.895,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02320951782166958},{"word":"just","start":720.895,"end":721.21497,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.016298778355121613},{"word":"message","start":721.21497,"end":721.65,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.017203785479068756},{"word":"there","start":722.93005,"end":723.41003,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.016289938241243362},{"word":"or","start":723.41003,"end":723.81,"confidence":0.7109375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.018181629478931427},{"word":"reply","start":723.81,"end":724.31,"confidence":0.97143555,"punctuated_word":"reply.","sentiment":"neutral","sentiment_score":0.01672380045056343},{"word":"okay","start":727.81,"end":728.31,"confidence":0.861084,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.011338211596012115},{"word":"i","start":737.745,"end":737.90497,"confidence":0.50927734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.009068382903933523},{"word":"thought","start":737.90497,"end":738.40497,"confidence":0.9892578,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.01639082282781601},{"word":"you're","start":738.46497,"end":738.865,"confidence":0.7651367,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.010574506595730782},{"word":"getting","start":738.865,"end":739.26495,"confidence":0.9970703,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.027361106127500538},{"word":"this","start":739.26495,"end":739.76495,"confidence":0.9902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01830524019896984},{"word":"router","start":740.38495,"end":740.88495,"confidence":0.8618164,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.020846914499998093},{"word":"the","start":740.945,"end":741.185,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02325587160885334},{"word":"one","start":741.185,"end":741.345,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.010255873203277588},{"word":"that","start":741.345,"end":741.845,"confidence":0.76123047,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.010215671733021736},{"word":"you","start":743.185,"end":743.345,"confidence":0.95947266,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01693955808877945},{"word":"you","start":743.345,"end":743.425,"confidence":0.5410156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03567468374967575},{"word":"send","start":743.425,"end":743.745,"confidence":0.83203125,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.023038046434521675},{"word":"us","start":743.745,"end":743.985,"confidence":0.94384766,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.033855143934488297},{"word":"the","start":743.985,"end":744.065,"confidence":0.9111328,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.031206298619508743},{"word":"picture","start":744.065,"end":744.565,"confidence":0.7626953,"punctuated_word":"picture,","sentiment":"neutral","sentiment_score":-0.035138968378305435},{"word":"the","start":744.625,"end":744.785,"confidence":0.8720703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022648286074399948},{"word":"10","start":744.785,"end":745.105,"confidence":0.7871094,"punctuated_word":"10","sentiment":"neutral","sentiment_score":-0.015234680846333504},{"word":"d","start":745.105,"end":745.58496,"confidence":0.234375,"punctuated_word":"d","sentiment":"neutral","sentiment_score":-0.021845743060112},{"word":"v","start":745.58496,"end":746.08496,"confidence":0.53466797,"punctuated_word":"v.","sentiment":"neutral","sentiment_score":-0.025150207802653313},{"word":"am","start":757.05,"end":757.21,"confidence":0.9267578,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":-0.2609763741493225},{"word":"i","start":757.21,"end":757.37,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3679966330528259},{"word":"speaking","start":757.37,"end":757.69,"confidence":0.9980469,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.32688769698143005},{"word":"with","start":757.69,"end":758.01,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2888322174549103},{"word":"jack","start":758.01,"end":758.41,"confidence":0.9165039,"punctuated_word":"Jack","sentiment":"neutral","sentiment_score":-0.1324470192193985},{"word":"girio","start":758.41,"end":758.91,"confidence":0.44281006,"punctuated_word":"Girio?","sentiment":"neutral","sentiment_score":-0.1188066154718399},{"word":"right","start":759.05,"end":759.55,"confidence":0.9863281,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.06391169875860214},{"word":"yeah","start":762.545,"end":762.70496,"confidence":0.93115234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.009239659644663334},{"word":"yeah","start":762.70496,"end":763.185,"confidence":0.98706055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.024496756494045258},{"word":"you","start":763.185,"end":763.505,"confidence":0.84765625,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.026624612510204315},{"word":"just","start":763.505,"end":763.825,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05321116000413895},{"word":"send","start":763.825,"end":764.14496,"confidence":0.84765625,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.0423518642783165},{"word":"us","start":764.14496,"end":764.46497,"confidence":0.97265625,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.049764618277549744},{"word":"today","start":764.46497,"end":764.785,"confidence":0.98535156,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.062304235994815826},{"word":"a","start":764.785,"end":764.945,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05357879027724266},{"word":"picture","start":764.945,"end":765.425,"confidence":1.0,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.04967783018946648},{"word":"of","start":765.425,"end":765.58496,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04603330045938492},{"word":"the","start":765.58496,"end":765.825,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04710065573453903},{"word":"tenda","start":765.825,"end":766.325,"confidence":0.8991699,"punctuated_word":"Tenda","sentiment":"neutral","sentiment_score":0.06521274149417877},{"word":"b","start":766.545,"end":766.865,"confidence":0.6660156,"punctuated_word":"b","sentiment":"neutral","sentiment_score":0.03756473958492279},{"word":"e","start":766.865,"end":767.105,"confidence":0.9921875,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.05246832221746445},{"word":"3,600","start":767.105,"end":768.40497,"confidence":0.9987793,"punctuated_word":"3,600","sentiment":"neutral","sentiment_score":0.04143144562840462},{"word":"dual","start":769.02496,"end":769.425,"confidence":0.6904297,"punctuated_word":"dual","sentiment":"neutral","sentiment_score":0.03724679350852966},{"word":"band","start":769.425,"end":769.825,"confidence":0.98535156,"punctuated_word":"band","sentiment":"neutral","sentiment_score":0.03775271773338318},{"word":"wi","start":769.825,"end":769.985,"confidence":0.86865234,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.04029298201203346},{"word":"fi","start":769.985,"end":770.385,"confidence":0.99902344,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.04709300026297569},{"word":"seven","start":770.385,"end":770.625,"confidence":0.98095703,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.03514798358082771},{"word":"router","start":770.625,"end":771.125,"confidence":0.91967773,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.02703778445720673},{"word":"mhmm","start":774.385,"end":774.885,"confidence":0.87475586,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.04522014409303665},{"word":"other","start":779.11,"end":779.43,"confidence":0.5629883,"punctuated_word":"Other","sentiment":"neutral","sentiment_score":-0.14748643338680267},{"word":"one","start":779.43,"end":779.93,"confidence":0.74243164,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.1937409341335297},{"word":"this","start":779.99,"end":780.31,"confidence":0.61572266,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.26170817017555237},{"word":"router","start":780.31,"end":780.79004,"confidence":0.9873047,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.14097216725349426},{"word":"that","start":780.79004,"end":781.03,"confidence":0.96435547,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16284558176994324},{"word":"we're","start":781.03,"end":781.51,"confidence":0.9716797,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.16371393203735352},{"word":"troubleshooting","start":781.51,"end":782.01,"confidence":0.89371747,"punctuated_word":"troubleshooting.","sentiment":"neutral","sentiment_score":-0.1403022259473801},{"word":"okay","start":784.79004,"end":785.29004,"confidence":0.87280273,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04413916915655136},{"word":"i","start":795.465,"end":795.625,"confidence":0.9116211,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.060108430683612823},{"word":"see","start":795.625,"end":795.865,"confidence":0.9892578,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.04473470896482468},{"word":"there's","start":795.865,"end":796.185,"confidence":0.8522949,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.1001402661204338},{"word":"no","start":796.185,"end":796.425,"confidence":0.9980469,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.12351278960704803},{"word":"ip","start":796.425,"end":796.825,"confidence":0.99902344,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.10121040791273116},{"word":"address","start":796.825,"end":797.145,"confidence":0.99658203,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.16031543910503387},{"word":"hang","start":797.145,"end":797.305,"confidence":0.96972656,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.1394156515598297},{"word":"on","start":797.305,"end":797.545,"confidence":0.99658203,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.08268755674362183},{"word":"let","start":797.545,"end":797.705,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.038764838129282},{"word":"me","start":797.705,"end":797.865,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.00474335253238678},{"word":"just","start":797.865,"end":798.10504,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03615845739841461},{"word":"review","start":798.10504,"end":798.425,"confidence":0.99902344,"punctuated_word":"review","sentiment":"neutral","sentiment_score":-0.06533600389957428},{"word":"the","start":798.425,"end":798.585,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012815579771995544},{"word":"picture","start":798.585,"end":799.085,"confidence":0.9995117,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":-0.06025778129696846},{"word":"upon","start":807.08997,"end":807.32996,"confidence":0.94970703,"punctuated_word":"Upon","sentiment":"neutral","sentiment_score":-0.013600390404462814},{"word":"checking","start":807.32996,"end":807.82996,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.014385249465703964},{"word":"here","start":807.97,"end":808.47,"confidence":0.9921875,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.004453175701200962},{"word":"the","start":808.85,"end":809.25,"confidence":0.8540039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.003580434247851372},{"word":"ip","start":809.25,"end":809.64996,"confidence":1.0,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.002919904887676239},{"word":"address","start":809.64996,"end":810.05,"confidence":0.9951172,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.008904282003641129},{"word":"is","start":810.05,"end":810.37,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0033233147114515305},{"word":"the","start":810.37,"end":810.85,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0003089774399995804},{"word":"factory","start":810.85,"end":811.35,"confidence":0.99902344,"punctuated_word":"factory","sentiment":"neutral","sentiment_score":0.005958186462521553},{"word":"default","start":811.56995,"end":812.05,"confidence":1.0,"punctuated_word":"default","sentiment":"neutral","sentiment_score":-0.01133052073419094},{"word":"setting","start":812.05,"end":812.55,"confidence":0.90283203,"punctuated_word":"setting.","sentiment":"neutral","sentiment_score":-0.020371340215206143},{"word":"can","start":813.08997,"end":813.32996,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.0006924420595169067},{"word":"you","start":813.32996,"end":813.49,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0005505513399839401},{"word":"see","start":813.49,"end":813.73,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0003811996430158615},{"word":"that","start":813.73,"end":813.88995,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.001896582543849945},{"word":"one","start":813.88995,"end":814.38995,"confidence":0.9995117,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.008399490267038345},{"word":"it","start":830.045,"end":830.205,"confidence":0.5522461,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.014807786792516708},{"word":"says","start":830.205,"end":830.525,"confidence":0.9941406,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.006441938690841198},{"word":"here","start":830.525,"end":831.025,"confidence":0.99121094,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.003380333073437214},{"word":"factory","start":831.245,"end":831.745,"confidence":0.8364258,"punctuated_word":"factory","sentiment":"neutral","sentiment_score":-0.001506257802248001},{"word":"default","start":831.885,"end":832.365,"confidence":0.9941406,"punctuated_word":"default","sentiment":"neutral","sentiment_score":-0.005918015260249376},{"word":"setting","start":832.365,"end":832.865,"confidence":0.99609375,"punctuated_word":"setting","sentiment":"neutral","sentiment_score":-0.009744658134877682},{"word":"http","start":833.005,"end":833.505,"confidence":0.4736328,"punctuated_word":"HTTP","sentiment":"neutral","sentiment_score":-0.010075927712023258},{"word":"//www.acesrouter","start":838.16,"end":843.54,"confidence":0.9222107,"punctuated_word":"//www.acesrouter.","sentiment":"neutral","sentiment_score":-0.01036157738417387},{"word":"sir","start":843.76,"end":844.0,"confidence":0.888916,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":-0.3090459704399109},{"word":"it's","start":844.0,"end":844.24,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4212181568145752},{"word":"kinda","start":844.24,"end":844.63995,"confidence":0.66503906,"punctuated_word":"kinda","sentiment":"negative","sentiment_score":-0.4655037522315979},{"word":"blurred","start":844.63995,"end":845.13995,"confidence":0.9941406,"punctuated_word":"blurred","sentiment":"negative","sentiment_score":-0.4928038716316223},{"word":"or","start":846.32,"end":846.82,"confidence":0.38623047,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.4087618887424469},{"word":"router.com","start":847.35504,"end":848.09503,"confidence":0.7237549,"punctuated_word":"router.com.","sentiment":"negative","sentiment_score":-0.3989039659500122},{"word":"on","start":852.875,"end":853.195,"confidence":0.8178711,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.05680935457348823},{"word":"the","start":853.195,"end":853.515,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05508934706449509},{"word":"black","start":853.515,"end":854.015,"confidence":0.7895508,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.05503401160240173},{"word":"part","start":854.23505,"end":854.73505,"confidence":0.99902344,"punctuated_word":"part","sentiment":"neutral","sentiment_score":-0.06208616495132446},{"word":"of","start":855.435,"end":855.67505,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0496102049946785},{"word":"your","start":855.67505,"end":855.91504,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04557166248559952},{"word":"router","start":855.91504,"end":856.41504,"confidence":0.68811035,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.05380019545555115},{"word":"can","start":863.86,"end":864.01996,"confidence":0.53564453,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.00500546395778656},{"word":"you","start":864.01996,"end":864.26,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.002280697226524353},{"word":"see","start":864.26,"end":864.66,"confidence":0.9980469,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.008350513875484467},{"word":"aces","start":864.66,"end":865.16,"confidence":0.670166,"punctuated_word":"ACES","sentiment":"neutral","sentiment_score":0.007689523510634899},{"word":"model","start":865.45996,"end":865.95996,"confidence":0.9165039,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.00429743155837059},{"word":"r","start":866.82,"end":867.06,"confidence":0.7001953,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.0031224433332681656},{"word":"t","start":867.06,"end":867.3,"confidence":0.9951172,"punctuated_word":"t","sentiment":"neutral","sentiment_score":-0.0041427104733884335},{"word":"a","start":867.3,"end":867.69995,"confidence":0.9819336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0003666547127068043},{"word":"x","start":867.69995,"end":868.19995,"confidence":0.9980469,"punctuated_word":"x","sentiment":"neutral","sentiment_score":-0.0007586863357573748},{"word":"below","start":869.22,"end":869.62,"confidence":0.66503906,"punctuated_word":"below","sentiment":"neutral","sentiment_score":-0.0032333415001630783},{"word":"that","start":869.62,"end":869.86,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.009089471772313118},{"word":"one","start":869.86,"end":870.36,"confidence":0.9921875,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.01005844958126545},{"word":"can","start":872.42,"end":872.57996,"confidence":0.9980469,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.012818006798624992},{"word":"you","start":872.57996,"end":872.74,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01652667298913002},{"word":"see","start":872.74,"end":873.13995,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.012385381385684012},{"word":"factory","start":873.13995,"end":873.63995,"confidence":0.9614258,"punctuated_word":"factory","sentiment":"neutral","sentiment_score":0.024067936465144157},{"word":"default","start":873.69995,"end":874.19995,"confidence":0.8203125,"punctuated_word":"default","sentiment":"neutral","sentiment_score":0.007326254621148109},{"word":"setting","start":874.26,"end":874.76,"confidence":0.9892578,"punctuated_word":"setting","sentiment":"neutral","sentiment_score":0.006111331284046173},{"word":"http","start":875.745,"end":876.245,"confidence":0.85180664,"punctuated_word":"HTTP?","sentiment":"neutral","sentiment_score":-0.0004373891279101372},{"word":"can","start":879.34503,"end":879.585,"confidence":0.97998047,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.007431298494338989},{"word":"you","start":879.585,"end":879.745,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005213461816310883},{"word":"see","start":879.745,"end":879.985,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.005905235186219215},{"word":"that","start":879.985,"end":880.485,"confidence":0.9995117,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.00874304585158825},{"word":"can","start":890.06,"end":890.30005,"confidence":0.9550781,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.015930552035570145},{"word":"you","start":890.30005,"end":890.46,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01106291264295578},{"word":"see","start":890.46,"end":890.62006,"confidence":0.9951172,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.010331859812140465},{"word":"that","start":890.62006,"end":890.86005,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.009041471406817436},{"word":"one","start":890.86005,"end":891.36005,"confidence":0.99902344,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.015480436384677889},{"word":"hello","start":903.315,"end":903.815,"confidence":0.81347656,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.0194015484303236},{"word":"can","start":903.875,"end":904.03503,"confidence":0.99609375,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.04824557900428772},{"word":"you","start":904.03503,"end":904.11505,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04169098287820816},{"word":"hear","start":904.11505,"end":904.35504,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.030094200745224953},{"word":"me","start":904.35504,"end":904.85504,"confidence":1.0,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.020841289311647415},{"word":"yes","start":907.395,"end":907.895,"confidence":0.8457031,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.036204829812049866},{"word":"yeah","start":915.23505,"end":915.635,"confidence":0.9082031,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07413987815380096},{"word":"just","start":915.635,"end":915.955,"confidence":0.84765625,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.06316697597503662},{"word":"copy","start":915.955,"end":916.455,"confidence":0.76123047,"punctuated_word":"copy","sentiment":"neutral","sentiment_score":0.0736282467842102},{"word":"it","start":916.91504,"end":917.23505,"confidence":0.9326172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08793766051530838},{"word":"as","start":917.23505,"end":917.47504,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10923074185848236},{"word":"it","start":917.47504,"end":917.635,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.10028982162475586},{"word":"is","start":917.635,"end":917.97,"confidence":0.9067383,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":0.0860632061958313},{"word":"the","start":918.05,"end":918.44995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07335970550775528},{"word":"httpupuntilthe.com","start":918.44995,"end":920.94995,"confidence":0.9806858,"punctuated_word":"httpupuntilthe.com.","sentiment":"neutral","sentiment_score":0.051023710519075394},{"word":"then","start":924.44995,"end":924.85,"confidence":0.9902344,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.07316142320632935},{"word":"once","start":924.85,"end":925.32996,"confidence":0.99316406,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.06544888019561768},{"word":"entered","start":925.32996,"end":925.82996,"confidence":0.99853516,"punctuated_word":"entered,","sentiment":"neutral","sentiment_score":0.05898498743772507},{"word":"it","start":925.88995,"end":926.05,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12065620720386504},{"word":"should","start":926.05,"end":926.29,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.10119879990816116},{"word":"bring","start":926.29,"end":926.52997,"confidence":1.0,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":0.0742887407541275},{"word":"you","start":926.52997,"end":926.68994,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08850455284118652},{"word":"to","start":926.68994,"end":926.85,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0643734484910965},{"word":"a","start":926.85,"end":927.00995,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08702455461025238},{"word":"web","start":927.00995,"end":927.25,"confidence":0.94140625,"punctuated_word":"web","sentiment":"neutral","sentiment_score":0.04320689290761947},{"word":"page","start":927.25,"end":927.56995,"confidence":1.0,"punctuated_word":"page","sentiment":"neutral","sentiment_score":0.06839625537395477},{"word":"again","start":927.56995,"end":928.06995,"confidence":0.9980469,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.04299072548747063},{"word":"asking","start":929.88995,"end":930.38995,"confidence":0.7734375,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":0.03569340333342552},{"word":"username","start":930.52997,"end":931.00995,"confidence":0.99609375,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.03282783925533295},{"word":"and","start":931.00995,"end":931.25,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.015811145305633545},{"word":"password","start":931.25,"end":931.75,"confidence":0.9921875,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.037900250405073166},{"word":"kindly","start":943.305,"end":943.705,"confidence":0.97314453,"punctuated_word":"Kindly","sentiment":"neutral","sentiment_score":0.0632975846529007},{"word":"let","start":943.705,"end":943.945,"confidence":0.96972656,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.04359910637140274},{"word":"me","start":943.945,"end":944.105,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06783172488212585},{"word":"know","start":944.105,"end":944.605,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.02191971242427826},{"word":"if","start":944.745,"end":944.985,"confidence":0.9404297,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03236649930477142},{"word":"you","start":944.985,"end":945.485,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008714303374290466},{"word":"are","start":947.78503,"end":947.945,"confidence":0.67089844,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.009699031710624697},{"word":"done","start":947.945,"end":948.34503,"confidence":0.9580078,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.03367301821708679},{"word":"answering","start":948.34503,"end":948.84503,"confidence":0.578125,"punctuated_word":"answering","sentiment":"neutral","sentiment_score":-0.03491830825805664},{"word":"the","start":948.905,"end":949.405,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0024823248386383057},{"word":"http","start":954.26996,"end":954.76996,"confidence":0.94311523,"punctuated_word":"HTTP.","sentiment":"neutral","sentiment_score":-0.009949153289198875},{"word":"yeah","start":965.735,"end":966.235,"confidence":0.7919922,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12563855946063995},{"word":"mhmm","start":968.295,"end":968.795,"confidence":0.99658203,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02405364438891411},{"word":"yeah","start":971.255,"end":971.65497,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03003738634288311},{"word":"can","start":971.65497,"end":971.89496,"confidence":0.9970703,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.01550949364900589},{"word":"you","start":971.89496,"end":971.975,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.022454895079135895},{"word":"send","start":971.975,"end":972.135,"confidence":0.9980469,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.020664304494857788},{"word":"me","start":972.135,"end":972.375,"confidence":0.96240234,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02047024294734001},{"word":"screen","start":972.375,"end":972.615,"confidence":0.72998047,"punctuated_word":"screen","sentiment":"neutral","sentiment_score":0.03310650587081909},{"word":"screenshot","start":972.935,"end":973.435,"confidence":0.9489746,"punctuated_word":"screenshot,","sentiment":"neutral","sentiment_score":0.00155673548579216},{"word":"please","start":973.495,"end":973.995,"confidence":0.99658203,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.004883617162704468},{"word":"it","start":977.65497,"end":977.89496,"confidence":0.9873047,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.11997582018375395},{"word":"did","start":977.89496,"end":978.135,"confidence":0.99609375,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.16315853595733645},{"word":"not","start":978.135,"end":978.375,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.17325899004936218},{"word":"ask","start":978.375,"end":978.695,"confidence":0.9970703,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.16100963950157166},{"word":"you","start":978.695,"end":978.855,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19011248648166656},{"word":"anymore","start":978.855,"end":979.255,"confidence":0.9277344,"punctuated_word":"anymore","sentiment":"neutral","sentiment_score":-0.23615361750125885},{"word":"for","start":979.255,"end":979.415,"confidence":0.9863281,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2590996026992798},{"word":"a","start":979.415,"end":979.495,"confidence":0.48388672,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2029963731765747},{"word":"username","start":979.495,"end":979.89496,"confidence":0.9970703,"punctuated_word":"username","sentiment":"neutral","sentiment_score":-0.1511979699134827},{"word":"and","start":979.89496,"end":980.16,"confidence":0.74316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1606290191411972},{"word":"password","start":980.24,"end":980.74,"confidence":0.9980469,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.14156273007392883},{"word":"unlike","start":981.19995,"end":981.51996,"confidence":0.41967773,"punctuated_word":"unlike","sentiment":"neutral","sentiment_score":-0.17854920029640198},{"word":"before","start":981.51996,"end":982.01996,"confidence":0.8520508,"punctuated_word":"before?","sentiment":"neutral","sentiment_score":-0.13453182578086853},{"word":"no","start":989.36,"end":989.86,"confidence":0.87841797,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3100380003452301},{"word":"after","start":990.16,"end":990.56,"confidence":0.89208984,"punctuated_word":"After","sentiment":"neutral","sentiment_score":-0.2590358555316925},{"word":"you","start":990.56,"end":991.06,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2106650173664093},{"word":"enter","start":991.51996,"end":992.0,"confidence":0.67285156,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.20382703840732577},{"word":"the","start":992.0,"end":992.5,"confidence":0.9658203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2461443990468979},{"word":"the","start":993.225,"end":993.385,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.250362366437912},{"word":"link","start":993.385,"end":993.865,"confidence":0.99316406,"punctuated_word":"link,","sentiment":"neutral","sentiment_score":-0.1957150101661682},{"word":"it","start":993.865,"end":994.025,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2299603819847107},{"word":"did","start":994.025,"end":994.265,"confidence":0.7290039,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.253080815076828},{"word":"not","start":994.265,"end":994.505,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.28860077261924744},{"word":"ask","start":994.505,"end":994.745,"confidence":0.9980469,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.17416374385356903},{"word":"you","start":994.745,"end":995.145,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2732030153274536},{"word":"a","start":995.145,"end":995.225,"confidence":0.93359375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.23932315409183505},{"word":"username","start":995.225,"end":995.625,"confidence":0.99609375,"punctuated_word":"username","sentiment":"neutral","sentiment_score":-0.1695491373538971},{"word":"and","start":995.625,"end":995.865,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.27986466884613037},{"word":"password","start":995.865,"end":996.345,"confidence":0.73339844,"punctuated_word":"password,","sentiment":"neutral","sentiment_score":-0.2218626439571381},{"word":"or","start":996.345,"end":996.585,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.21653972566127777},{"word":"you","start":996.585,"end":996.825,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2144484966993332},{"word":"still","start":996.825,"end":997.145,"confidence":0.99121094,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.19365479052066803},{"word":"entered","start":997.145,"end":997.545,"confidence":0.9482422,"punctuated_word":"entered","sentiment":"neutral","sentiment_score":-0.1400810331106186},{"word":"it","start":997.545,"end":998.045,"confidence":0.9628906,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.15288209915161133},{"word":"okay","start":1009.48,"end":1009.98,"confidence":0.7973633,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05764596164226532},{"word":"yeah","start":1021.205,"end":1021.525,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.10776226967573166},{"word":"because","start":1021.525,"end":1022.025,"confidence":0.9921875,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.1821085661649704},{"word":"he's","start":1022.405,"end":1022.72504,"confidence":0.875,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.1819111406803131},{"word":"not","start":1022.72504,"end":1022.965,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2093343585729599},{"word":"aware","start":1022.965,"end":1023.365,"confidence":0.84716797,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.2165051102638245},{"word":"though","start":1023.365,"end":1023.525,"confidence":0.5551758,"punctuated_word":"though.","sentiment":"neutral","sentiment_score":-0.22558656334877017},{"word":"we're","start":1023.525,"end":1023.765,"confidence":0.9970703,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.1776932328939438},{"word":"on","start":1023.765,"end":1023.92505,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.14262819290161133},{"word":"the","start":1023.92505,"end":1024.085,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1534091681241989},{"word":"phone","start":1024.085,"end":1024.405,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.12067677080631256},{"word":"right","start":1024.405,"end":1024.645,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.14187857508659363},{"word":"now","start":1024.645,"end":1025.145,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.1364831030368805},{"word":"not","start":1042.95,"end":1043.27,"confidence":0.9277344,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.15970280766487122},{"word":"yet","start":1043.27,"end":1043.77,"confidence":0.7546387,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.11271949112415314},{"word":"but","start":1046.63,"end":1046.87,"confidence":0.8432617,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.04961537569761276},{"word":"i","start":1046.87,"end":1047.03,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04376661032438278},{"word":"can","start":1047.03,"end":1047.35,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05411483347415924},{"word":"see","start":1047.35,"end":1047.59,"confidence":0.98828125,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.05080578848719597},{"word":"your","start":1047.59,"end":1047.91,"confidence":0.5732422,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.009981848299503326},{"word":"typing","start":1047.91,"end":1048.41,"confidence":0.9975586,"punctuated_word":"typing.","sentiment":"neutral","sentiment_score":0.017063036561012268},{"word":"yeah","start":1085.955,"end":1086.455,"confidence":0.98657227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012284697964787483},{"word":"let","start":1086.995,"end":1087.235,"confidence":0.86279297,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.04356839135289192},{"word":"me","start":1087.235,"end":1087.395,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04649704322218895},{"word":"just","start":1087.395,"end":1087.715,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.034799348562955856},{"word":"review","start":1087.715,"end":1088.115,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.04403374716639519},{"word":"it","start":1088.115,"end":1088.275,"confidence":0.9970703,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.03371134027838707},{"word":"hang","start":1088.275,"end":1088.595,"confidence":0.99316406,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.017906703054904938},{"word":"on","start":1088.595,"end":1089.0,"confidence":0.9926758,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.024892985820770264},{"word":"so","start":1106.615,"end":1106.935,"confidence":0.5439453,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.028431309387087825},{"word":"just","start":1106.935,"end":1107.255,"confidence":0.9941406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.029944468289613724},{"word":"to","start":1107.255,"end":1107.495,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.020199455320835114},{"word":"confirm","start":1107.495,"end":1107.995,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.03108806349337101},{"word":"yes","start":1111.655,"end":1112.155,"confidence":0.72106934,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06755490601062775},{"word":"mhmm","start":1112.855,"end":1113.355,"confidence":0.9995117,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.050548311322927475},{"word":"mhmm","start":1123.16,"end":1123.66,"confidence":0.94433594,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03933518007397652},{"word":"can","start":1124.12,"end":1124.28,"confidence":0.4794922,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.05941476672887802},{"word":"you","start":1124.28,"end":1124.4401,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06333033740520477},{"word":"send","start":1124.4401,"end":1124.68,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.056963756680488586},{"word":"me","start":1124.68,"end":1124.8401,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.060526758432388306},{"word":"a","start":1124.8401,"end":1124.92,"confidence":0.7089844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07621800899505615},{"word":"screenshot","start":1124.92,"end":1125.4,"confidence":0.9970703,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":0.07007396221160889},{"word":"again","start":1125.4,"end":1125.7201,"confidence":0.99902344,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.07496291399002075},{"word":"please","start":1125.7201,"end":1126.2201,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.05676717311143875},{"word":"so","start":1128.92,"end":1129.42,"confidence":0.62646484,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02729233168065548},{"word":"this","start":1129.48,"end":1129.7201,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.036034464836120605},{"word":"is","start":1129.7201,"end":1130.025,"confidence":0.9902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05442812293767929},{"word":"this","start":1133.865,"end":1134.025,"confidence":0.93603516,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05617826804518699},{"word":"is","start":1134.025,"end":1134.265,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05659787356853485},{"word":"what","start":1134.265,"end":1134.505,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03281289339065552},{"word":"you","start":1134.505,"end":1134.665,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03236495703458786},{"word":"get","start":1134.665,"end":1134.985,"confidence":0.9951172,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.02341328002512455},{"word":"after","start":1134.985,"end":1135.305,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.030505148693919185},{"word":"you","start":1135.305,"end":1135.545,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.018884431570768356},{"word":"enter","start":1135.545,"end":1135.9451,"confidence":0.99316406,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.0267147496342659},{"word":"the","start":1135.9451,"end":1136.4451,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02799580618739128},{"word":"h","start":1136.505,"end":1136.745,"confidence":0.8198242,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.020991701632738113},{"word":"t","start":1136.745,"end":1136.8251,"confidence":1.0,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.015450432896614076},{"word":"t","start":1136.8251,"end":1137.3251,"confidence":0.99902344,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.010983627289533617},{"word":"p","start":1141.0651,"end":1141.305,"confidence":0.9941406,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.013287623412907124},{"word":"slash","start":1141.305,"end":1141.7051,"confidence":0.9667969,"punctuated_word":"slash","sentiment":"neutral","sentiment_score":0.010300414636731148},{"word":"/ww.aces","start":1141.7051,"end":1143.885,"confidence":0.9152344,"punctuated_word":"/ww.aces.","sentiment":"neutral","sentiment_score":-0.003456252161413431},{"word":"okay","start":1153.29,"end":1153.79,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0854102075099945},{"word":"mhmm","start":1157.13,"end":1157.505,"confidence":0.91345215,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.11209909617900848},{"word":"hang","start":1175.0,"end":1175.24,"confidence":0.9633789,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.020735543221235275},{"word":"on","start":1175.24,"end":1175.4,"confidence":0.99658203,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.013447772711515428},{"word":"let","start":1175.4,"end":1175.48,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.0008682198822498322},{"word":"me","start":1175.48,"end":1175.64,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.012507259845733644},{"word":"just","start":1175.64,"end":1176.04,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.011684071272611618},{"word":"check","start":1176.04,"end":1176.54,"confidence":0.99316406,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.02303696610033512},{"word":"can","start":1191.0651,"end":1191.305,"confidence":0.6176758,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.02717641368508339},{"word":"we","start":1191.305,"end":1191.4651,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03333137929439545},{"word":"click","start":1191.4651,"end":1191.8651,"confidence":1.0,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.0335390567779541},{"word":"yes","start":1191.8651,"end":1192.3451,"confidence":0.99365234,"punctuated_word":"yes?","sentiment":"neutral","sentiment_score":0.013631047680974008},{"word":"let's","start":1192.3451,"end":1192.7451,"confidence":0.9995117,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.023390576243400577},{"word":"try","start":1192.7451,"end":1193.2451,"confidence":0.99316406,"punctuated_word":"try.","sentiment":"neutral","sentiment_score":-0.024120373651385307},{"word":"actually","start":1193.385,"end":1193.785,"confidence":0.99609375,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.13707175850868225},{"word":"this","start":1193.785,"end":1194.1051,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2509516775608063},{"word":"is","start":1194.1051,"end":1194.6051,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.22113308310508728},{"word":"the","start":1194.665,"end":1194.8251,"confidence":0.9140625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.24329549074172976},{"word":"first","start":1194.8251,"end":1195.0651,"confidence":0.9741211,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.26612588763237},{"word":"time","start":1195.0651,"end":1195.305,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.24483492970466617},{"word":"i","start":1195.305,"end":1195.545,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2651969790458679},{"word":"encountered","start":1195.545,"end":1196.045,"confidence":0.6040039,"punctuated_word":"encountered","sentiment":"neutral","sentiment_score":-0.23387281596660617},{"word":"this","start":1196.265,"end":1196.5851,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2600453197956085},{"word":"kind","start":1196.5851,"end":1196.8251,"confidence":0.9980469,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.29827791452407837},{"word":"of","start":1196.8251,"end":1197.0651,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.26003360748291016},{"word":"configuration","start":1197.0651,"end":1197.5651,"confidence":0.9838867,"punctuated_word":"configuration.","sentiment":"neutral","sentiment_score":-0.28905659914016724},{"word":"mhmm","start":1211.515,"end":1212.015,"confidence":0.9638672,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.11314010620117188},{"word":"can","start":1218.395,"end":1218.635,"confidence":0.72216797,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.04633259028196335},{"word":"you","start":1218.635,"end":1218.795,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0156133770942688},{"word":"send","start":1218.795,"end":1218.955,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.02256077900528908},{"word":"me","start":1218.955,"end":1219.115,"confidence":0.9921875,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.02954944223165512},{"word":"screenshot","start":1219.115,"end":1219.615,"confidence":0.5175781,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":-0.027528580278158188},{"word":"again","start":1219.675,"end":1219.995,"confidence":0.99853516,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.031167324632406235},{"word":"please","start":1219.995,"end":1220.495,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.05431310087442398},{"word":"mhmm","start":1221.835,"end":1222.335,"confidence":0.8795166,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.012740729376673698},{"word":"actually","start":1244.525,"end":1244.925,"confidence":0.96777344,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.09426264464855194},{"word":"i'm","start":1244.925,"end":1245.165,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1341688632965088},{"word":"not","start":1245.165,"end":1245.405,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.18086574971675873},{"word":"sure","start":1245.405,"end":1245.805,"confidence":0.9941406,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.1770819127559662},{"word":"because","start":1245.805,"end":1246.305,"confidence":0.69384766,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2322621792554855},{"word":"when","start":1246.925,"end":1247.425,"confidence":0.9038086,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.1980288326740265},{"word":"we're","start":1247.805,"end":1248.045,"confidence":0.9946289,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.16512982547283173},{"word":"using","start":1248.045,"end":1248.525,"confidence":0.9941406,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.06909404695034027},{"word":"a","start":1248.525,"end":1248.685,"confidence":0.87353516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11043253540992735},{"word":"teamviewer","start":1248.685,"end":1249.185,"confidence":0.9373779,"punctuated_word":"TeamViewer,","sentiment":"neutral","sentiment_score":-0.10115794837474824},{"word":"it","start":1249.405,"end":1249.5651,"confidence":0.97802734,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14813902974128723},{"word":"should","start":1249.5651,"end":1249.805,"confidence":0.9980469,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.10884348303079604},{"word":"have","start":1249.805,"end":1250.045,"confidence":0.9951172,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11276545375585556},{"word":"an","start":1250.045,"end":1250.285,"confidence":0.9951172,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.09954401850700378},{"word":"internet","start":1250.285,"end":1250.785,"confidence":0.8696289,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.14519864320755005},{"word":"but","start":1250.925,"end":1251.165,"confidence":0.9526367,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.09065864235162736},{"word":"we","start":1251.165,"end":1251.245,"confidence":0.99316406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08348073810338974},{"word":"can","start":1251.245,"end":1251.485,"confidence":0.9892578,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.05316875874996185},{"word":"try","start":1251.485,"end":1251.985,"confidence":0.97265625,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.06538186222314835},{"word":"right","start":1252.365,"end":1252.6051,"confidence":0.9194336,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.0790104866027832},{"word":"now","start":1252.6051,"end":1253.1051,"confidence":0.9819336,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.12519723176956177},{"word":"for","start":1254.045,"end":1254.285,"confidence":0.8618164,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10980699956417084},{"word":"me","start":1254.285,"end":1254.4451,"confidence":0.9326172,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.08111914247274399},{"word":"to","start":1254.4451,"end":1254.9451,"confidence":0.84228516,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09826796501874924},{"word":"access","start":1255.12,"end":1255.2799,"confidence":0.59765625,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.11339405924081802},{"word":"remotely","start":1255.2799,"end":1255.7799,"confidence":0.9560547,"punctuated_word":"remotely","sentiment":"neutral","sentiment_score":-0.06609954684972763},{"word":"your","start":1255.8398,"end":1256.3398,"confidence":0.98535156,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12646470963954926},{"word":"computer","start":1256.3999,"end":1256.8999,"confidence":0.99609375,"punctuated_word":"computer.","sentiment":"neutral","sentiment_score":-0.05819692090153694},{"word":"okay","start":1261.76,"end":1262.1599,"confidence":0.91625977,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.051595162600278854},{"word":"sure","start":1262.1599,"end":1262.6599,"confidence":0.99853516,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.03373771160840988},{"word":"can","start":1264.1599,"end":1264.32,"confidence":0.9091797,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.03567712754011154},{"word":"you","start":1264.32,"end":1264.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028977826237678528},{"word":"click","start":1264.48,"end":1264.88,"confidence":1.0,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.04067866876721382},{"word":"advance","start":1264.88,"end":1265.38,"confidence":0.7453613,"punctuated_word":"advance,","sentiment":"neutral","sentiment_score":0.04561923071742058},{"word":"please","start":1265.44,"end":1265.94,"confidence":0.99853516,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.02189062163233757},{"word":"mhmm","start":1267.76,"end":1268.235,"confidence":0.963501,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.002558688633143902},{"word":"then","start":1272.635,"end":1272.955,"confidence":0.9707031,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.024754835292696953},{"word":"let","start":1272.955,"end":1273.115,"confidence":0.99609375,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.029899269342422485},{"word":"me","start":1273.115,"end":1273.275,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.020296849310398105},{"word":"know","start":1273.275,"end":1273.4349,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.023464735597372055},{"word":"what","start":1273.4349,"end":1273.835,"confidence":0.9921875,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.03293323144316673},{"word":"what","start":1273.835,"end":1274.155,"confidence":0.56591797,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.02835843712091446},{"word":"are","start":1274.155,"end":1274.315,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.03157426416873932},{"word":"the","start":1274.315,"end":1274.475,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02058524638414383},{"word":"options","start":1274.475,"end":1274.975,"confidence":0.9758301,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.012420227751135826},{"word":"okay","start":1287.48,"end":1287.98,"confidence":0.71118164,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.13817068934440613},{"word":"okay","start":1298.155,"end":1298.475,"confidence":0.79467773,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.008960084989666939},{"word":"yeah","start":1298.475,"end":1298.7949,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.009316278621554376},{"word":"can","start":1298.7949,"end":1298.955,"confidence":0.73095703,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.023723028600215912},{"word":"you","start":1298.955,"end":1299.235,"confidence":0.83984375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.020252611488103867},{"word":"click","start":1299.235,"end":1299.5149,"confidence":0.9165039,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.03352482244372368},{"word":"yeah","start":1299.7949,"end":1300.075,"confidence":0.9892578,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.00816207006573677},{"word":"continue","start":1300.075,"end":1300.575,"confidence":0.98413086,"punctuated_word":"Continue.","sentiment":"neutral","sentiment_score":0.019208146259188652},{"word":"can","start":1307.595,"end":1307.9149,"confidence":0.9863281,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.09359849989414216},{"word":"you","start":1307.9149,"end":1308.4149,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05965448543429375},{"word":"take","start":1308.955,"end":1309.115,"confidence":0.76416016,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.1199369579553604},{"word":"a","start":1309.115,"end":1309.35,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07825515419244766},{"word":"screenshot","start":1309.51,"end":1309.83,"confidence":0.98461914,"punctuated_word":"screenshot,","sentiment":"neutral","sentiment_score":0.03467822074890137},{"word":"please","start":1309.83,"end":1310.07,"confidence":0.99609375,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.03209379315376282},{"word":"can","start":1310.07,"end":1310.3099,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.02023320645093918},{"word":"i","start":1310.3099,"end":1310.47,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02371830865740776},{"word":"see","start":1310.47,"end":1310.97,"confidence":0.99560547,"punctuated_word":"see?","sentiment":"neutral","sentiment_score":0.00927438773214817},{"word":"okay","start":1331.245,"end":1331.745,"confidence":0.93237305,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.16108790040016174},{"word":"yeah","start":1342.46,"end":1342.86,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06486932933330536},{"word":"let","start":1342.86,"end":1343.1,"confidence":0.8120117,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.047519005835056305},{"word":"me","start":1343.1,"end":1343.26,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04533384367823601},{"word":"just","start":1343.26,"end":1343.76,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.036651551723480225},{"word":"check","start":1343.82,"end":1344.14,"confidence":0.63671875,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.05085637792944908},{"word":"the","start":1344.14,"end":1344.38,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0364043265581131},{"word":"picture","start":1344.38,"end":1344.88,"confidence":0.984375,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.024335766211152077},{"word":"still","start":1345.26,"end":1345.58,"confidence":0.9921875,"punctuated_word":"Still","sentiment":"neutral","sentiment_score":-0.003125052899122238},{"word":"waiting","start":1345.58,"end":1346.08,"confidence":0.9995117,"punctuated_word":"waiting.","sentiment":"neutral","sentiment_score":0.021389441564679142},{"word":"yes","start":1383.6951,"end":1384.095,"confidence":0.9296875,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.053241066634655},{"word":"please","start":1384.095,"end":1384.595,"confidence":0.9970703,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.03395194932818413},{"word":"can","start":1440.305,"end":1440.465,"confidence":0.5878906,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.055062174797058105},{"word":"i","start":1440.465,"end":1440.9,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0573379322886467},{"word":"see","start":1440.9,"end":1441.14,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.05713515728712082},{"word":"the","start":1441.14,"end":1441.3,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04340393096208573},{"word":"option","start":1441.3,"end":1441.8,"confidence":0.9003906,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.04628525301814079},{"word":"for","start":1441.86,"end":1442.36,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04587399214506149},{"word":"the","start":1442.74,"end":1442.8201,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03291551023721695},{"word":"choose","start":1442.8201,"end":1443.22,"confidence":0.46875,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.024971695616841316},{"word":"operation","start":1443.22,"end":1443.7001,"confidence":0.9970703,"punctuated_word":"operation","sentiment":"neutral","sentiment_score":0.01882215030491352},{"word":"mode","start":1443.7001,"end":1444.2001,"confidence":0.99853516,"punctuated_word":"mode?","sentiment":"neutral","sentiment_score":0.023978639394044876},{"word":"please","start":1449.14,"end":1449.64,"confidence":0.9248047,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.006813976913690567},{"word":"click","start":1449.7001,"end":1449.9401,"confidence":0.97998047,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.02846817672252655},{"word":"the","start":1449.9401,"end":1450.18,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02748890779912472},{"word":"arrow","start":1450.18,"end":1450.68,"confidence":0.9941406,"punctuated_word":"arrow.","sentiment":"neutral","sentiment_score":0.027598857879638672},{"word":"okay","start":1502.47,"end":1502.87,"confidence":0.89697266,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06595852971076965},{"word":"let","start":1502.87,"end":1503.03,"confidence":0.92333984,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.06436803936958313},{"word":"me","start":1503.03,"end":1503.19,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07627750933170319},{"word":"just","start":1503.19,"end":1503.4299,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06065169721841812},{"word":"review","start":1503.4299,"end":1503.83,"confidence":0.99902344,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.06276682019233704},{"word":"the","start":1503.83,"end":1503.99,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07568956911563873},{"word":"picture","start":1503.99,"end":1504.39,"confidence":0.9980469,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.06710025668144226},{"word":"hang","start":1504.39,"end":1504.63,"confidence":0.98535156,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.057263344526290894},{"word":"on","start":1504.63,"end":1505.13,"confidence":0.99365234,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.06557290256023407},{"word":"yeah","start":1542.765,"end":1543.085,"confidence":0.9909668,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0224108062684536},{"word":"i","start":1543.085,"end":1543.325,"confidence":0.9658203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0047160424292087555},{"word":"was","start":1543.325,"end":1543.485,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.007914844900369644},{"word":"just","start":1543.485,"end":1543.8049,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0043675340712070465},{"word":"about","start":1543.8049,"end":1544.125,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.0038908906280994415},{"word":"to","start":1544.125,"end":1544.285,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.007483892142772675},{"word":"tell","start":1544.285,"end":1544.525,"confidence":1.0,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.009093981236219406},{"word":"you","start":1544.525,"end":1544.9249,"confidence":0.97802734,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.02569006197154522},{"word":"can","start":1544.9249,"end":1545.085,"confidence":0.9951172,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.030804064124822617},{"word":"we","start":1545.085,"end":1545.325,"confidence":0.98095703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0016135796904563904},{"word":"try","start":1545.325,"end":1545.645,"confidence":0.99902344,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.007258113473653793},{"word":"to","start":1545.645,"end":1546.145,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0003896690905094146},{"word":"click","start":1546.6849,"end":1546.9249,"confidence":0.9770508,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.018718844279646873},{"word":"that","start":1546.9249,"end":1547.4249,"confidence":0.8178711,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.004910307005047798},{"word":"yeah","start":1552.87,"end":1553.37,"confidence":0.9199219,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06784278154373169},{"word":"yeah","start":1553.4299,"end":1553.9299,"confidence":0.7783203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08142794668674469},{"word":"can","start":1553.99,"end":1554.3099,"confidence":0.9760742,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.08736630529165268},{"word":"you","start":1554.3099,"end":1554.47,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08271989226341248},{"word":"select","start":1554.47,"end":1554.95,"confidence":0.99902344,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.1080632358789444},{"word":"that","start":1554.95,"end":1555.11,"confidence":0.671875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1006697341799736},{"word":"one","start":1555.11,"end":1555.4299,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.06587092578411102},{"word":"p","start":1555.4299,"end":1555.75,"confidence":0.65771484,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.0745215117931366},{"word":"p","start":1555.75,"end":1556.25,"confidence":0.99316406,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.05646523833274841},{"word":"p","start":1557.03,"end":1557.11,"confidence":0.9658203,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.05338933318853378},{"word":"p","start":1557.11,"end":1557.27,"confidence":0.49145508,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.053258247673511505},{"word":"p","start":1557.27,"end":1557.51,"confidence":0.9614258,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.052950289100408554},{"word":"p","start":1557.51,"end":1557.75,"confidence":0.8774414,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.056472960859537125},{"word":"o","start":1557.75,"end":1557.99,"confidence":0.8408203,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.0670342892408371},{"word":"e","start":1557.99,"end":1558.3099,"confidence":0.70617676,"punctuated_word":"e,","sentiment":"neutral","sentiment_score":0.07510367035865784},{"word":"then","start":1558.3099,"end":1558.8099,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.09246653318405151},{"word":"type","start":1559.35,"end":1559.59,"confidence":0.99121094,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.03668946027755737},{"word":"in","start":1559.59,"end":1559.75,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0579419881105423},{"word":"the","start":1559.75,"end":1559.9099,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06500442326068878},{"word":"username","start":1559.9099,"end":1560.39,"confidence":0.9111328,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.0622587651014328},{"word":"and","start":1560.39,"end":1560.63,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.028966588899493217},{"word":"password","start":1560.63,"end":1561.13,"confidence":0.9211426,"punctuated_word":"password?","sentiment":"neutral","sentiment_score":0.03906530141830444},{"word":"mhmm","start":1561.75,"end":1562.25,"confidence":0.8944092,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.033437855541706085},{"word":"okay","start":1562.39,"end":1562.7899,"confidence":0.85131836,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08149997889995575},{"word":"sure","start":1562.7899,"end":1563.2899,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.12035578489303587},{"word":"so","start":1594.1449,"end":1594.6449,"confidence":0.44726562,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08630532026290894},{"word":"select","start":1594.865,"end":1595.2649,"confidence":0.74316406,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.10200513899326324},{"word":"the","start":1595.2649,"end":1595.585,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09979066252708436},{"word":"pppoe","start":1595.585,"end":1596.085,"confidence":0.68304443,"punctuated_word":"PPPOE,","sentiment":"neutral","sentiment_score":0.07704560458660126},{"word":"then","start":1597.105,"end":1597.5049,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.06412408500909805},{"word":"after","start":1597.5049,"end":1597.9049,"confidence":0.99609375,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.10488081723451614},{"word":"that","start":1597.9049,"end":1598.1449,"confidence":0.8991699,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.11162549257278442},{"word":"it","start":1598.1449,"end":1598.3049,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.15649740397930145},{"word":"should","start":1598.3049,"end":1598.5449,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.18895350396633148},{"word":"be","start":1598.5449,"end":1598.705,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.12414616346359252},{"word":"asking","start":1598.705,"end":1599.0249,"confidence":1.0,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":0.0998079776763916},{"word":"you","start":1599.0249,"end":1599.345,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.129258394241333},{"word":"username","start":1599.345,"end":1599.825,"confidence":0.64453125,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.12082842737436296},{"word":"and","start":1599.825,"end":1600.065,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11270470917224884},{"word":"password","start":1600.065,"end":1600.565,"confidence":0.9995117,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.11266451328992844},{"word":"just","start":1602.945,"end":1603.345,"confidence":0.9951172,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.10516022145748138},{"word":"type","start":1603.345,"end":1603.585,"confidence":1.0,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.08040045946836472},{"word":"in","start":1603.585,"end":1604.085,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12791037559509277},{"word":"the","start":1604.225,"end":1604.465,"confidence":0.9707031,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1902528554201126},{"word":"username","start":1604.465,"end":1604.7849,"confidence":0.9902344,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.1504220813512802},{"word":"and","start":1604.7849,"end":1604.945,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.154788538813591},{"word":"password","start":1604.945,"end":1605.4249,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.1344318687915802},{"word":"we","start":1605.4249,"end":1605.585,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.22741951048374176},{"word":"provided","start":1605.585,"end":1606.085,"confidence":0.9404297,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.2155551314353943},{"word":"you","start":1606.1449,"end":1606.6449,"confidence":0.99560547,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.19830141961574552},{"word":"i","start":1606.87,"end":1607.11,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11719191074371338},{"word":"think","start":1607.11,"end":1607.19,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.100797139108181},{"word":"it's","start":1607.19,"end":1607.69,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.19353017210960388},{"word":"already","start":1607.75,"end":1608.23,"confidence":0.96777344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.2687145471572876},{"word":"here","start":1608.23,"end":1608.5499,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.17176714539527893},{"word":"as","start":1608.5499,"end":1608.63,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.17412087321281433},{"word":"well","start":1608.63,"end":1609.13,"confidence":0.99902344,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.15704813599586487},{"word":"on","start":1609.59,"end":1609.75,"confidence":0.41796875,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.17000192403793335},{"word":"your","start":1609.75,"end":1610.1499,"confidence":0.88671875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1789284646511078},{"word":"chats","start":1610.1499,"end":1610.5499,"confidence":0.51660156,"punctuated_word":"chats","sentiment":"neutral","sentiment_score":0.21244189143180847},{"word":"with","start":1610.5499,"end":1610.7899,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2031405121088028},{"word":"my","start":1610.7899,"end":1610.95,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1878640055656433},{"word":"colleagues","start":1610.95,"end":1611.45,"confidence":0.7578125,"punctuated_word":"colleagues.","sentiment":"neutral","sentiment_score":0.13112413883209229},{"word":"mhmm","start":1622.4551,"end":1622.9551,"confidence":0.9366455,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06057882308959961},{"word":"okay","start":1635.175,"end":1635.675,"confidence":0.8510742,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08849600702524185},{"word":"yeah","start":1716.765,"end":1717.265,"confidence":0.97143555,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09414641559123992},{"word":"kindly","start":1717.805,"end":1718.305,"confidence":0.9658203,"punctuated_word":"Kindly","sentiment":"neutral","sentiment_score":0.09460815787315369},{"word":"click","start":1718.4451,"end":1718.8451,"confidence":0.9970703,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.08840910345315933},{"word":"next","start":1718.8451,"end":1719.165,"confidence":0.99853516,"punctuated_word":"next,","sentiment":"neutral","sentiment_score":0.09058206528425217},{"word":"please","start":1719.165,"end":1719.665,"confidence":0.99560547,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.07688222080469131},{"word":"mhmm","start":1723.3251,"end":1723.8251,"confidence":0.99902344,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03799298405647278},{"word":"the","start":1731.33,"end":1731.65,"confidence":0.49853516,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.01815873198211193},{"word":"pppoepassword","start":1731.65,"end":1733.03,"confidence":0.8774414,"punctuated_word":"PPPOEPassword?","sentiment":"neutral","sentiment_score":-0.009806946851313114},{"word":"yeah","start":1745.8251,"end":1746.3251,"confidence":0.7406006,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04322340711951256},{"word":"yeah","start":1756.0701,"end":1756.31,"confidence":0.8796387,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0514376237988472},{"word":"kindly","start":1756.31,"end":1756.81,"confidence":0.99560547,"punctuated_word":"Kindly","sentiment":"neutral","sentiment_score":0.041321683675050735},{"word":"send","start":1757.03,"end":1757.1901,"confidence":0.87353516,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.03232533484697342},{"word":"me","start":1757.1901,"end":1757.43,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08735920488834381},{"word":"the","start":1757.43,"end":1757.5901,"confidence":0.95947266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04519953578710556},{"word":"screenshot","start":1757.5901,"end":1758.0901,"confidence":0.9941406,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":0.02318453788757324},{"word":"so","start":1758.31,"end":1758.4701,"confidence":0.9453125,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.05600201338529587},{"word":"we","start":1758.4701,"end":1758.63,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07659384608268738},{"word":"can","start":1758.63,"end":1758.8701,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06495984643697739},{"word":"confirm","start":1758.8701,"end":1759.3701,"confidence":0.99853516,"punctuated_word":"confirm.","sentiment":"neutral","sentiment_score":0.03862040117383003},{"word":"yeah","start":1774.245,"end":1774.645,"confidence":0.8486328,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.017076808959245682},{"word":"so","start":1774.645,"end":1774.965,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.00292835384607315},{"word":"i","start":1774.965,"end":1775.125,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01231510564684868},{"word":"think","start":1775.125,"end":1775.625,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.023467086255550385},{"word":"this","start":1776.085,"end":1776.245,"confidence":0.6665039,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.006701648235321045},{"word":"is","start":1776.245,"end":1776.745,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0004458725452423096},{"word":"for","start":1776.965,"end":1777.2849,"confidence":0.9707031,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004555225372314453},{"word":"the","start":1777.2849,"end":1777.605,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02447836846113205},{"word":"wi","start":1777.605,"end":1777.9249,"confidence":0.98291016,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.021469049155712128},{"word":"fi","start":1777.9249,"end":1778.4249,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.025251373648643497},{"word":"name","start":1778.8,"end":1779.12,"confidence":0.99609375,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0005047321319580078},{"word":"and","start":1779.12,"end":1779.36,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.006530404090881348},{"word":"wi","start":1779.36,"end":1779.6,"confidence":0.99902344,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.004694357514381409},{"word":"fi","start":1779.6,"end":1779.92,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.020736731588840485},{"word":"password","start":1779.92,"end":1780.42,"confidence":0.9160156,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.03373447805643082},{"word":"yep","start":1785.12,"end":1785.62,"confidence":0.9748535,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04324425756931305},{"word":"just","start":1785.68,"end":1785.92,"confidence":0.9970703,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.010925056412816048},{"word":"click","start":1785.92,"end":1786.24,"confidence":0.99902344,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.01332041621208191},{"word":"apply","start":1786.24,"end":1786.74,"confidence":0.98950195,"punctuated_word":"apply.","sentiment":"neutral","sentiment_score":0.02043852396309376},{"word":"let's","start":1787.12,"end":1787.62,"confidence":0.72509766,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.012836763635277748},{"word":"just","start":1787.84,"end":1788.0,"confidence":0.5410156,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.014241719618439674},{"word":"skip","start":1788.0,"end":1788.3201,"confidence":0.9770508,"punctuated_word":"skip","sentiment":"neutral","sentiment_score":0.017230868339538574},{"word":"this","start":1788.3201,"end":1788.56,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.019114328548312187},{"word":"one","start":1788.56,"end":1789.06,"confidence":0.9995117,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.02538209781050682},{"word":"mhmm","start":1789.4401,"end":1789.9401,"confidence":0.98791504,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03956324979662895},{"word":"okay","start":1798.7849,"end":1799.2849,"confidence":0.91967773,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05206955969333649},{"word":"okay","start":1809.87,"end":1810.35,"confidence":0.83374023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04707930237054825},{"word":"can","start":1810.35,"end":1810.59,"confidence":0.9892578,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.03298772871494293},{"word":"we","start":1810.59,"end":1811.09,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03418668359518051},{"word":"click","start":1811.55,"end":1811.79,"confidence":0.9394531,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.028558652848005295},{"word":"next","start":1811.79,"end":1812.29,"confidence":0.9980469,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.03831057623028755},{"word":"again","start":1812.59,"end":1813.09,"confidence":0.99609375,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.03212123364210129},{"word":"until","start":1813.79,"end":1814.11,"confidence":0.9658203,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.02617361769080162},{"word":"it's","start":1814.11,"end":1814.43,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0535440556704998},{"word":"done","start":1814.43,"end":1814.93,"confidence":0.99560547,"punctuated_word":"done?","sentiment":"neutral","sentiment_score":0.04728153347969055},{"word":"mhmm","start":1815.07,"end":1815.57,"confidence":0.979126,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.051533717662096024},{"word":"okay","start":1818.205,"end":1818.705,"confidence":0.8232422,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1111072078347206},{"word":"now","start":1835.94,"end":1836.42,"confidence":0.5541992,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.07800702750682831},{"word":"can","start":1836.42,"end":1836.66,"confidence":0.78564453,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07853588461875916},{"word":"we","start":1836.66,"end":1836.74,"confidence":0.7792969,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07124118506908417},{"word":"click","start":1836.74,"end":1837.0599,"confidence":0.99902344,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.056625645607709885},{"word":"next","start":1837.0599,"end":1837.46,"confidence":0.9975586,"punctuated_word":"next,","sentiment":"neutral","sentiment_score":0.06940190494060516},{"word":"please","start":1837.46,"end":1837.96,"confidence":0.9946289,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.08023220300674438},{"word":"mhmm","start":1845.685,"end":1846.185,"confidence":0.9517822,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04384970664978027},{"word":"mhmm","start":1848.885,"end":1849.385,"confidence":0.86639404,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05712112784385681},{"word":"okay","start":1851.6051,"end":1852.1051,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09042661637067796},{"word":"can","start":1912.9249,"end":1913.085,"confidence":0.9248047,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.041069965809583664},{"word":"you","start":1913.085,"end":1913.245,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04061153903603554},{"word":"send","start":1913.245,"end":1913.485,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.035381756722927094},{"word":"me","start":1913.485,"end":1913.645,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.035827767103910446},{"word":"a","start":1913.645,"end":1913.8049,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04096967726945877},{"word":"screenshot","start":1913.8049,"end":1914.3049,"confidence":0.99609375,"punctuated_word":"screenshot?","sentiment":"neutral","sentiment_score":0.045635439455509186},{"word":"okay","start":1914.9249,"end":1915.245,"confidence":0.9682617,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0498470664024353},{"word":"hang","start":1915.245,"end":1915.565,"confidence":0.71191406,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.027674689888954163},{"word":"on","start":1915.565,"end":1915.68,"confidence":0.9628906,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.05173936113715172},{"word":"mhmm","start":1938.0449,"end":1938.5449,"confidence":0.9937744,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04981427639722824},{"word":"that's","start":1938.845,"end":1939.085,"confidence":0.61157227,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.05258243530988693},{"word":"just","start":1939.085,"end":1939.485,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03152647241950035},{"word":"it","start":1939.885,"end":1940.125,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.028993405401706696},{"word":"says","start":1940.125,"end":1940.365,"confidence":0.9819336,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.04157765954732895},{"word":"the","start":1940.365,"end":1940.525,"confidence":0.38549805,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07598261535167694},{"word":"internet","start":1940.525,"end":1941.005,"confidence":0.9506836,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.024165518581867215},{"word":"connection","start":1941.005,"end":1941.505,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.02819181978702545},{"word":"setting","start":1941.565,"end":1941.885,"confidence":0.9760742,"punctuated_word":"setting","sentiment":"neutral","sentiment_score":0.06128900125622749},{"word":"is","start":1941.885,"end":1942.125,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07685355842113495},{"word":"finished","start":1942.125,"end":1942.625,"confidence":0.7449951,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":0.045933905988931656},{"word":"so","start":1943.26,"end":1943.58,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10853508114814758},{"word":"you","start":1943.58,"end":1943.82,"confidence":0.96972656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12009110301733016},{"word":"should","start":1943.82,"end":1944.0599,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.1895836740732193},{"word":"establish","start":1944.0599,"end":1944.5599,"confidence":0.9980469,"punctuated_word":"establish","sentiment":"neutral","sentiment_score":0.11279713362455368},{"word":"a","start":1946.14,"end":1946.22,"confidence":0.46875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12098339200019836},{"word":"internet","start":1946.22,"end":1946.72,"confidence":0.94628906,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.061959147453308105},{"word":"now","start":1946.94,"end":1947.44,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.13065607845783234},{"word":"after","start":1947.5,"end":1947.9,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.09005847573280334},{"word":"a","start":1947.9,"end":1947.98,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08025770634412766},{"word":"few","start":1947.98,"end":1948.22,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.05175542086362839},{"word":"minutes","start":1948.22,"end":1948.72,"confidence":0.9975586,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":0.05223684757947922},{"word":"okay","start":1954.905,"end":1955.405,"confidence":0.9519043,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.017517996951937675},{"word":"mhmm","start":1961.865,"end":1962.265,"confidence":0.93896484,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0005309563130140305},{"word":"okay","start":1962.265,"end":1962.765,"confidence":0.9812012,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.007020575925707817},{"word":"that","start":1964.265,"end":1964.505,"confidence":0.67871094,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.017593886703252792},{"word":"may","start":1964.505,"end":1964.665,"confidence":0.9614258,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.02924378216266632},{"word":"take","start":1964.665,"end":1964.905,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.005290821194648743},{"word":"a","start":1964.905,"end":1965.0651,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0113329216837883},{"word":"few","start":1965.0651,"end":1965.305,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.008219748735427856},{"word":"minutes","start":1965.305,"end":1965.805,"confidence":0.99902344,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":-0.022213835269212723},{"word":"let","start":1992.535,"end":1992.775,"confidence":0.6171875,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.05450719594955444},{"word":"me","start":1992.775,"end":1993.015,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.025814279913902283},{"word":"just","start":1993.015,"end":1993.3351,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03581621125340462},{"word":"check","start":1993.3351,"end":1993.8351,"confidence":0.99316406,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.03951295465230942},{"word":"yeah","start":1999.72,"end":2000.12,"confidence":0.9802246,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05005527660250664},{"word":"no","start":2000.12,"end":2000.44,"confidence":0.94628906,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.028733402490615845},{"word":"need","start":2000.44,"end":2000.84,"confidence":0.99609375,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.011486053466796877},{"word":"for","start":2000.84,"end":2001.24,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.05777154117822647},{"word":"for","start":2001.24,"end":2001.5599,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.05371134728193283},{"word":"you","start":2001.5599,"end":2001.72,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04582306742668152},{"word":"to","start":2001.72,"end":2001.7999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07649155706167221},{"word":"change","start":2001.7999,"end":2002.12,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.1425965577363968},{"word":"it","start":2002.12,"end":2002.62,"confidence":0.9975586,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.07242144644260406},{"word":"is","start":2027.52,"end":2027.84,"confidence":0.62890625,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.00646982342004776},{"word":"the","start":2027.84,"end":2027.92,"confidence":0.44726562,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014817915856838226},{"word":"internet","start":2027.92,"end":2028.4,"confidence":0.89453125,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.02809988707304001},{"word":"status","start":2028.4,"end":2028.9,"confidence":0.97998047,"punctuated_word":"status","sentiment":"neutral","sentiment_score":-0.0014816075563430786},{"word":"still","start":2028.9601,"end":2029.4601,"confidence":0.96533203,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0004612505435943603},{"word":"check","start":2029.52,"end":2030.0,"confidence":0.9194336,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.010739948600530624},{"word":"connection","start":2030.0,"end":2030.5,"confidence":0.9975586,"punctuated_word":"connection?","sentiment":"neutral","sentiment_score":-0.02108903042972088},{"word":"mhmm","start":2032.3201,"end":2032.8201,"confidence":0.9777832,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.014529578387737274},{"word":"okay","start":2033.28,"end":2033.78,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.014807319268584251},{"word":"yeah","start":2035.52,"end":2036.02,"confidence":0.8666992,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07307155430316925},{"word":"wait","start":2036.24,"end":2036.72,"confidence":0.9301758,"punctuated_word":"Wait","sentiment":"neutral","sentiment_score":0.020219366997480392},{"word":"a","start":2036.72,"end":2036.88,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0115911103785038},{"word":"while","start":2036.88,"end":2037.2001,"confidence":0.99902344,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.014999724924564362},{"word":"for","start":2037.2001,"end":2037.4401,"confidence":0.99121094,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.008485861122608185},{"word":"verifying","start":2037.4401,"end":2037.9401,"confidence":0.9172363,"punctuated_word":"verifying.","sentiment":"neutral","sentiment_score":0.027693068608641624},{"word":"let's","start":2038.0801,"end":2038.455,"confidence":0.8977051,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.0374746173620224},{"word":"just","start":2038.5349,"end":2038.695,"confidence":0.9741211,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.027575500309467316},{"word":"wait","start":2038.695,"end":2038.855,"confidence":0.99902344,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.016669094562530518},{"word":"for","start":2038.855,"end":2039.355,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.019522562623023987},{"word":"it","start":2039.6549,"end":2040.1549,"confidence":0.99853516,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.022761980071663857},{"word":"yeah","start":2067.6448,"end":2068.1448,"confidence":0.9812012,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11072755604982376},{"word":"we","start":2068.285,"end":2068.4448,"confidence":0.7163086,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.12205636501312256},{"word":"can","start":2068.4448,"end":2068.6848,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.14210042357444763},{"word":"yeah","start":2068.765,"end":2069.005,"confidence":0.90527344,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.1434338092803955},{"word":"you","start":2069.005,"end":2069.085,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.13192331790924072},{"word":"can","start":2069.085,"end":2069.325,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.14974559843540192},{"word":"do","start":2069.325,"end":2069.7249,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.11455531418323515},{"word":"that","start":2069.7249,"end":2070.125,"confidence":0.8125,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12830805778503418},{"word":"later","start":2070.125,"end":2070.525,"confidence":0.99902344,"punctuated_word":"later","sentiment":"neutral","sentiment_score":0.1257881224155426},{"word":"on","start":2070.525,"end":2071.025,"confidence":0.98535156,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.10067438334226608},{"word":"mhmm","start":2072.365,"end":2072.865,"confidence":0.9029541,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.029934652149677277},{"word":"mhmm","start":2076.2048,"end":2076.7048,"confidence":0.8786621,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.018793180584907532},{"word":"that's","start":2076.765,"end":2077.085,"confidence":0.9602051,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.3729555010795593},{"word":"your","start":2077.085,"end":2077.4048,"confidence":0.6870117,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3984280526638031},{"word":"top","start":2077.4048,"end":2077.6448,"confidence":0.99902344,"punctuated_word":"top","sentiment":"positive","sentiment_score":0.35140448808670044},{"word":"priority","start":2077.6448,"end":2078.1448,"confidence":0.9995117,"punctuated_word":"priority.","sentiment":"positive","sentiment_score":0.4114733338356018},{"word":"while","start":2137.8699,"end":2138.1099,"confidence":0.96875,"punctuated_word":"While","sentiment":"neutral","sentiment_score":0.20908251404762268},{"word":"we're","start":2138.1099,"end":2138.43,"confidence":0.99609375,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.14884044229984283},{"word":"waiting","start":2138.43,"end":2138.93,"confidence":0.9946289,"punctuated_word":"waiting,","sentiment":"neutral","sentiment_score":0.0964205414056778},{"word":"is","start":2139.23,"end":2139.39,"confidence":0.90722656,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06500720232725143},{"word":"it","start":2139.39,"end":2139.47,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09659162908792496},{"word":"okay","start":2139.47,"end":2139.79,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.09528623521327972},{"word":"if","start":2139.79,"end":2139.95,"confidence":0.9819336,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0990239679813385},{"word":"you","start":2139.95,"end":2140.1099,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05960649996995926},{"word":"send","start":2140.1099,"end":2140.3499,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.05148350074887276},{"word":"me","start":2140.3499,"end":2140.67,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07914835214614868},{"word":"the","start":2140.67,"end":2141.17,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08582916855812073},{"word":"picture","start":2141.39,"end":2141.89,"confidence":1.0,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.06884581595659256},{"word":"of","start":2142.03,"end":2142.27,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06525879353284836},{"word":"how","start":2142.27,"end":2142.43,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.06554816663265228},{"word":"the","start":2142.43,"end":2142.67,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06641877442598343},{"word":"key","start":2142.67,"end":2142.99,"confidence":0.7158203,"punctuated_word":"key","sentiment":"neutral","sentiment_score":0.04817848652601242},{"word":"how","start":2143.15,"end":2143.31,"confidence":0.9951172,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.07806253433227539},{"word":"did","start":2143.31,"end":2143.47,"confidence":0.9970703,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.06498084962368011},{"word":"you","start":2143.47,"end":2143.63,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.054766297340393066},{"word":"connect","start":2143.63,"end":2143.95,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.05491577088832855},{"word":"the","start":2143.95,"end":2144.1099,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07653474062681198},{"word":"cables","start":2144.1099,"end":2144.6099,"confidence":0.74853516,"punctuated_word":"cables?","sentiment":"neutral","sentiment_score":0.05712946504354477},{"word":"the","start":2145.355,"end":2145.595,"confidence":0.95947266,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.026167435571551323},{"word":"cable","start":2145.595,"end":2145.995,"confidence":0.99902344,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.019349172711372375},{"word":"to","start":2145.995,"end":2146.235,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03077547624707222},{"word":"the","start":2146.235,"end":2146.475,"confidence":0.9658203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03724609315395355},{"word":"router","start":2146.475,"end":2146.975,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.020036570727825165},{"word":"from","start":2149.0352,"end":2149.2751,"confidence":0.97265625,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.026904035359621048},{"word":"the","start":2149.2751,"end":2149.435,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03458043560385704},{"word":"router","start":2149.435,"end":2149.7551,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.02870168909430504},{"word":"to","start":2149.7551,"end":2149.915,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.046966128051280975},{"word":"the","start":2149.915,"end":2150.0752,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06375210732221603},{"word":"ntt","start":2150.0752,"end":2150.475,"confidence":0.61938477,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":0.04929498583078384},{"word":"box","start":2150.475,"end":2150.7952,"confidence":0.94628906,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":0.03561965376138687},{"word":"yeah","start":2150.7952,"end":2151.2952,"confidence":0.8625488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03852057829499245},{"word":"mhmm","start":2152.955,"end":2153.455,"confidence":0.9300537,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.029271047562360764},{"word":"okay","start":2245.46,"end":2245.8599,"confidence":0.7322998,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04715821519494057},{"word":"got","start":2245.8599,"end":2246.02,"confidence":0.984375,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.08320814371109009},{"word":"it","start":2246.02,"end":2246.52,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.06144057959318161},{"word":"just","start":2247.5398,"end":2247.94,"confidence":0.76953125,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.03662963584065437},{"word":"checking","start":2247.94,"end":2248.44,"confidence":0.98168945,"punctuated_word":"checking.","sentiment":"neutral","sentiment_score":0.039693038910627365},{"word":"mhmm","start":2248.98,"end":2249.48,"confidence":0.994751,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02703850530087948},{"word":"yeah","start":2254.02,"end":2254.26,"confidence":0.86450195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0456506684422493},{"word":"so","start":2254.26,"end":2254.755,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0692484900355339},{"word":"all","start":2254.755,"end":2255.1548,"confidence":0.7290039,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.08732365816831589},{"word":"is","start":2255.1548,"end":2255.2349,"confidence":0.98828125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11864382028579712},{"word":"properly","start":2255.2349,"end":2255.7148,"confidence":0.9980469,"punctuated_word":"properly","sentiment":"neutral","sentiment_score":0.15394681692123413},{"word":"plugged","start":2255.7148,"end":2256.035,"confidence":0.97802734,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":0.09493866562843324},{"word":"in","start":2256.035,"end":2256.1948,"confidence":0.9946289,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.07419764250516891},{"word":"is","start":2256.1948,"end":2256.6948,"confidence":0.7495117,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0324312187731266},{"word":"it","start":2257.315,"end":2257.555,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05843810364603996},{"word":"still","start":2257.555,"end":2258.055,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.013803411275148392},{"word":"checking","start":2258.1948,"end":2258.6748,"confidence":0.90283203,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.009051546454429626},{"word":"connection","start":2258.6748,"end":2259.1748,"confidence":0.99853516,"punctuated_word":"connection?","sentiment":"neutral","sentiment_score":0.008467728272080421},{"word":"can","start":2265.075,"end":2265.315,"confidence":0.9760742,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.028702441602945328},{"word":"you","start":2265.315,"end":2265.555,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.022546056658029556},{"word":"try","start":2265.555,"end":2265.875,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.02915596216917038},{"word":"to","start":2265.875,"end":2266.375,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.033496689051389694},{"word":"click","start":2266.515,"end":2266.835,"confidence":0.9863281,"punctuated_word":"click","sentiment":"neutral","sentiment_score":-0.03073038160800934},{"word":"the","start":2266.835,"end":2266.9949,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.026138614863157272},{"word":"reboot","start":2266.9949,"end":2267.4949,"confidence":1.0,"punctuated_word":"reboot","sentiment":"neutral","sentiment_score":-0.02522563189268112},{"word":"next","start":2268.27,"end":2268.51,"confidence":0.9980469,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.03056066483259201},{"word":"to","start":2268.51,"end":2268.67,"confidence":0.8388672,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.030365213751792908},{"word":"the","start":2268.67,"end":2268.75,"confidence":0.609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015642259269952774},{"word":"log","start":2268.75,"end":2268.99,"confidence":0.9970703,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.018101535737514496},{"word":"out","start":2268.99,"end":2269.49,"confidence":0.7624512,"punctuated_word":"out?","sentiment":"neutral","sentiment_score":-0.03425688296556473},{"word":"okay","start":2274.35,"end":2274.85,"confidence":0.7583008,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.022159196436405185},{"word":"yeah","start":2284.805,"end":2285.305,"confidence":0.951416,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0004405360668897629},{"word":"thank","start":2383.8801,"end":2384.04,"confidence":0.55859375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3295723497867584},{"word":"you","start":2384.04,"end":2384.54,"confidence":0.96362305,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.33957046270370483},{"word":"hello","start":2392.655,"end":2393.155,"confidence":0.9230957,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05579651892185211},{"word":"yes","start":2394.895,"end":2395.395,"confidence":0.951416,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0642504096031189},{"word":"i","start":2395.615,"end":2395.775,"confidence":0.7705078,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09665346145629884},{"word":"can","start":2395.775,"end":2396.015,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09212563186883926},{"word":"hear","start":2396.015,"end":2396.175,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.06431347131729126},{"word":"you","start":2396.175,"end":2396.675,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.06746740639209747},{"word":"mhmm","start":2396.9749,"end":2397.4749,"confidence":0.99560547,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02696251310408115},{"word":"mhmm","start":2399.935,"end":2400.435,"confidence":0.8450928,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05944780632853508},{"word":"it's","start":2404.6301,"end":2404.87,"confidence":0.7741699,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.10419394075870514},{"word":"working","start":2404.87,"end":2405.37,"confidence":0.96240234,"punctuated_word":"working?","sentiment":"neutral","sentiment_score":0.08822982013225555},{"word":"yeah","start":2408.87,"end":2409.37,"confidence":0.83862305,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01897194422781467},{"word":"okay","start":2414.55,"end":2415.045,"confidence":0.95874023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03367875516414642},{"word":"can","start":2415.365,"end":2415.525,"confidence":0.97314453,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.02171497605741024},{"word":"we","start":2415.525,"end":2415.845,"confidence":0.94921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.02257649414241314},{"word":"try","start":2415.845,"end":2416.2449,"confidence":0.99902344,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.017773333936929703},{"word":"it","start":2416.2449,"end":2416.325,"confidence":0.56689453,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03819844871759415},{"word":"to","start":2416.325,"end":2416.565,"confidence":0.91259766,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.018424123525619507},{"word":"other","start":2416.565,"end":2416.885,"confidence":0.94628906,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.021133914589881897},{"word":"device","start":2416.885,"end":2417.385,"confidence":0.826416,"punctuated_word":"device,","sentiment":"neutral","sentiment_score":0.01023623626679182},{"word":"like","start":2417.4448,"end":2417.9448,"confidence":0.92529297,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.01756105199456215},{"word":"on","start":2418.005,"end":2418.085,"confidence":0.9770508,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.019113941118121147},{"word":"your","start":2418.085,"end":2418.325,"confidence":0.9428711,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.020707298070192337},{"word":"phone","start":2418.325,"end":2418.825,"confidence":0.99194336,"punctuated_word":"phone?","sentiment":"neutral","sentiment_score":0.013401906937360764},{"word":"let's","start":2418.885,"end":2419.125,"confidence":0.98657227,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.0098643209785223},{"word":"try","start":2419.125,"end":2419.525,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.005758618004620075},{"word":"to","start":2419.525,"end":2419.6848,"confidence":0.90234375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.009594256058335304},{"word":"use","start":2419.6848,"end":2419.845,"confidence":0.79248047,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.008618746884167194},{"word":"it","start":2419.845,"end":2420.085,"confidence":0.2854004,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07631547749042511},{"word":"again","start":2420.085,"end":2420.585,"confidence":0.28588867,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.07615470886230469},{"word":"to","start":2421.525,"end":2421.6848,"confidence":0.37817383,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012395795434713364},{"word":"double","start":2421.6848,"end":2422.085,"confidence":0.9707031,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.02086558938026428},{"word":"check","start":2422.085,"end":2422.585,"confidence":0.7578125,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.02325069159269333},{"word":"yeah","start":2431.57,"end":2432.07,"confidence":0.95825195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03324625641107559},{"word":"mhmm","start":2432.21,"end":2432.71,"confidence":0.99853516,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0350811630487442},{"word":"it's","start":2448.2349,"end":2448.555,"confidence":0.9885254,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1154828816652298},{"word":"working","start":2448.555,"end":2448.955,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.12380798161029816},{"word":"now","start":2448.955,"end":2449.455,"confidence":0.9523926,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.1054224893450737},{"word":"okay","start":2451.755,"end":2452.255,"confidence":0.8703613,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2890840768814087},{"word":"great","start":2452.4749,"end":2452.9749,"confidence":0.9995117,"punctuated_word":"Great.","sentiment":"positive","sentiment_score":0.4721982479095459},{"word":"so","start":2453.435,"end":2453.595,"confidence":0.8173828,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.29388976097106934},{"word":"you're","start":2453.595,"end":2453.915,"confidence":0.9975586,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.45777004957199097},{"word":"all","start":2453.915,"end":2454.155,"confidence":1.0,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.46365267038345337},{"word":"set","start":2454.155,"end":2454.395,"confidence":1.0,"punctuated_word":"set","sentiment":"positive","sentiment_score":0.5358729958534241},{"word":"now","start":2454.395,"end":2454.795,"confidence":0.98217773,"punctuated_word":"now.","sentiment":"positive","sentiment_score":0.4660732746124267},{"word":"yeah","start":2454.795,"end":2455.26,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2502041161060333},{"word":"so","start":2455.66,"end":2456.16,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.22876888513565063},{"word":"if","start":2456.3801,"end":2456.62,"confidence":0.9291992,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.17128436267375946},{"word":"you","start":2456.62,"end":2456.7,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14040550589561462},{"word":"run","start":2456.7,"end":2456.94,"confidence":0.6489258,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.1138215884566307},{"word":"into","start":2456.94,"end":2457.18,"confidence":0.98828125,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.14037495851516724},{"word":"any","start":2457.18,"end":2457.42,"confidence":0.99609375,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.17882007360458374},{"word":"issues","start":2457.42,"end":2457.9,"confidence":1.0,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":0.11055544763803482},{"word":"or","start":2457.9,"end":2458.14,"confidence":0.99121094,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.18950067460536957},{"word":"have","start":2458.14,"end":2458.46,"confidence":0.96875,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.17934316396713257},{"word":"more","start":2458.46,"end":2458.7,"confidence":0.9980469,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.20053870975971225},{"word":"questions","start":2458.7,"end":2459.2,"confidence":0.99658203,"punctuated_word":"questions,","sentiment":"neutral","sentiment_score":0.19244153797626495},{"word":"feel","start":2459.5,"end":2459.66,"confidence":0.9980469,"punctuated_word":"feel","sentiment":"neutral","sentiment_score":0.19897636771202087},{"word":"free","start":2459.66,"end":2459.9,"confidence":1.0,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.24003741145133972},{"word":"to","start":2459.9,"end":2459.98,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17718897759914398},{"word":"give","start":2459.98,"end":2460.22,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.16687068343162537},{"word":"us","start":2460.22,"end":2460.3801,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.1582743525505066},{"word":"a","start":2460.3801,"end":2460.46,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2106863558292389},{"word":"call","start":2460.46,"end":2460.7,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.18743766844272616},{"word":"anytime","start":2460.7,"end":2461.2,"confidence":0.91503906,"punctuated_word":"anytime","sentiment":"neutral","sentiment_score":0.22845906019210815},{"word":"or","start":2461.9,"end":2462.22,"confidence":0.8071289,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.11566035449504852},{"word":"call","start":2462.22,"end":2462.46,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.07142358273267746},{"word":"us","start":2462.46,"end":2462.7,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.0863959863781929},{"word":"via","start":2462.7,"end":2462.94,"confidence":0.81640625,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.0880272388458252},{"word":"whatsapp","start":2462.94,"end":2463.44,"confidence":0.73217773,"punctuated_word":"WhatsApp.","sentiment":"neutral","sentiment_score":0.103916734457016},{"word":"yeah","start":2463.5,"end":2464.0,"confidence":0.8869629,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.32497918605804443},{"word":"yeah","start":2471.4749,"end":2471.9548,"confidence":0.9863281,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13146032392978668},{"word":"let","start":2471.9548,"end":2472.115,"confidence":0.99316406,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.11773280054330826},{"word":"me","start":2472.115,"end":2472.275,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.12681227922439575},{"word":"just","start":2472.275,"end":2472.755,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12845362722873688},{"word":"check","start":2472.755,"end":2473.075,"confidence":0.9951172,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.14088602364063263},{"word":"as","start":2473.075,"end":2473.2349,"confidence":0.97314453,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.11133819818496704},{"word":"well","start":2473.2349,"end":2473.555,"confidence":0.9970703,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.13171270489692688},{"word":"here","start":2473.555,"end":2473.795,"confidence":0.9277344,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.14541295170783997},{"word":"on","start":2473.795,"end":2473.9548,"confidence":0.9770508,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.11207310110330582},{"word":"your","start":2473.9548,"end":2474.115,"confidence":0.9770508,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.103744238615036},{"word":"end","start":2474.115,"end":2474.515,"confidence":0.99902344,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.12093032896518709},{"word":"the","start":2474.515,"end":2474.835,"confidence":0.60839844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09120668470859528},{"word":"speed","start":2474.835,"end":2475.335,"confidence":0.9719238,"punctuated_word":"speed.","sentiment":"neutral","sentiment_score":0.1232571378350258},{"word":"can","start":2475.875,"end":2476.035,"confidence":0.45117188,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.1081886887550354},{"word":"you","start":2476.035,"end":2476.1948,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10151785612106325},{"word":"select","start":2476.1948,"end":2476.6948,"confidence":0.9941406,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.09371692687273026},{"word":"i","start":2486.56,"end":2486.8,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1945471316576004},{"word":"think","start":2486.8,"end":2487.28,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.19768443703651428},{"word":"you","start":2487.28,"end":2487.44,"confidence":0.8964844,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23483918607234955},{"word":"should","start":2487.44,"end":2487.68,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.2114181816577911},{"word":"run","start":2487.68,"end":2487.92,"confidence":1.0,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.21163609623908997},{"word":"a","start":2487.92,"end":2488.16,"confidence":0.98095703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.239960178732872},{"word":"speed","start":2488.16,"end":2488.4,"confidence":0.99609375,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.2198847234249115},{"word":"test","start":2488.4,"end":2488.9,"confidence":0.99902344,"punctuated_word":"test","sentiment":"neutral","sentiment_score":0.24226203560829165},{"word":"via","start":2489.52,"end":2490.02,"confidence":0.9482422,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.12451757490634918},{"word":"computer","start":2490.16,"end":2490.66,"confidence":0.89624023,"punctuated_word":"computer.","sentiment":"neutral","sentiment_score":0.14914855360984802},{"word":"yeah","start":2493.28,"end":2493.78,"confidence":0.91259766,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1951698362827301},{"word":"much","start":2495.6,"end":2495.92,"confidence":0.9892578,"punctuated_word":"Much","sentiment":"positive","sentiment_score":0.3912650942802429},{"word":"better","start":2495.92,"end":2496.32,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.3079715967178345},{"word":"if","start":2496.32,"end":2496.64,"confidence":0.9980469,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.45281729102134705},{"word":"you","start":2496.64,"end":2497.1199,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4572047889232635},{"word":"run","start":2497.1199,"end":2497.44,"confidence":0.99902344,"punctuated_word":"run","sentiment":"positive","sentiment_score":0.45658883452415466},{"word":"it","start":2497.44,"end":2497.68,"confidence":1.0,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.38120201230049133},{"word":"via","start":2497.68,"end":2498.08,"confidence":0.9951172,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.2487770915031433},{"word":"a","start":2498.08,"end":2498.24,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.347483366727829},{"word":"wired","start":2498.24,"end":2498.74,"confidence":0.99902344,"punctuated_word":"wired","sentiment":"positive","sentiment_score":0.3689693808555603},{"word":"cable","start":2499.1199,"end":2499.6199,"confidence":0.99609375,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.2995518445968628},{"word":"so","start":2499.965,"end":2500.125,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2283572256565094},{"word":"that","start":2500.125,"end":2500.285,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2787231504917145},{"word":"you","start":2500.285,"end":2500.685,"confidence":0.9589844,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3133462071418762},{"word":"will","start":2500.685,"end":2500.845,"confidence":0.3244629,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.29399973154067993},{"word":"get","start":2500.845,"end":2501.085,"confidence":0.9980469,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.35100239515304565},{"word":"the","start":2501.085,"end":2501.245,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3045629858970642},{"word":"accurate","start":2501.245,"end":2501.725,"confidence":1.0,"punctuated_word":"accurate","sentiment":"neutral","sentiment_score":0.32696908712387085},{"word":"one","start":2501.725,"end":2502.225,"confidence":0.99902344,"punctuated_word":"one","sentiment":"positive","sentiment_score":0.4001918435096741},{"word":"using","start":2503.565,"end":2504.065,"confidence":0.9223633,"punctuated_word":"using","sentiment":"positive","sentiment_score":0.3794238567352295},{"word":"speed","start":2504.445,"end":2504.765,"confidence":0.6826172,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.2432310581207275},{"word":"test.net","start":2504.765,"end":2505.825,"confidence":0.8754069,"punctuated_word":"test.net.","sentiment":"neutral","sentiment_score":0.10196878015995026},{"word":"yeah","start":2514.42,"end":2514.92,"confidence":0.98876953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.19838237762451172},{"word":"yeah","start":2518.18,"end":2518.68,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.23451268672943115},{"word":"that","start":2518.9,"end":2519.3,"confidence":0.98828125,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.23161780834198},{"word":"so","start":2519.6199,"end":2519.8599,"confidence":0.9941406,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.27698585391044617},{"word":"that","start":2519.8599,"end":2520.02,"confidence":0.9980469,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3352491855621338},{"word":"your","start":2520.02,"end":2520.18,"confidence":0.9980469,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.38327986001968384},{"word":"computer","start":2520.18,"end":2520.68,"confidence":1.0,"punctuated_word":"computer","sentiment":"positive","sentiment_score":0.4804574251174927},{"word":"will","start":2520.74,"end":2521.06,"confidence":0.9951172,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.33640098571777344},{"word":"get","start":2521.06,"end":2521.3,"confidence":1.0,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.4797390103340149},{"word":"the","start":2521.3,"end":2521.8,"confidence":0.9980469,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.44276106357574463},{"word":"accurate","start":2523.3,"end":2523.8,"confidence":0.99902344,"punctuated_word":"accurate","sentiment":"positive","sentiment_score":0.43648022413253784},{"word":"speed","start":2523.94,"end":2524.44,"confidence":0.66503906,"punctuated_word":"speed","sentiment":"positive","sentiment_score":0.39144572615623474},{"word":"since","start":2524.5798,"end":2524.8198,"confidence":0.97509766,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.25179147720336914},{"word":"it's","start":2524.8198,"end":2525.14,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.3135186731815338},{"word":"connected","start":2525.14,"end":2525.64,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.3209986984729767},{"word":"via","start":2525.7,"end":2526.02,"confidence":0.9873047,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.27508997917175293},{"word":"wired","start":2526.02,"end":2526.52,"confidence":0.7229004,"punctuated_word":"wired.","sentiment":"neutral","sentiment_score":0.3224094808101654},{"word":"unlike","start":2526.915,"end":2527.395,"confidence":0.99316406,"punctuated_word":"Unlike","sentiment":"neutral","sentiment_score":0.050584714859724045},{"word":"if","start":2527.395,"end":2527.875,"confidence":0.8769531,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.009266432374715803},{"word":"wireless","start":2527.875,"end":2528.375,"confidence":0.99609375,"punctuated_word":"wireless","sentiment":"neutral","sentiment_score":-0.02385963499546051},{"word":"only","start":2528.435,"end":2528.835,"confidence":0.92407227,"punctuated_word":"only,","sentiment":"neutral","sentiment_score":-0.056808438152074814},{"word":"sometimes","start":2528.835,"end":2529.335,"confidence":0.99902344,"punctuated_word":"sometimes","sentiment":"neutral","sentiment_score":-0.08207661658525467},{"word":"there's","start":2529.395,"end":2529.875,"confidence":0.92089844,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.06594319641590118},{"word":"a","start":2529.875,"end":2530.0352,"confidence":0.9589844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06604841351509094},{"word":"signal","start":2530.0352,"end":2530.5352,"confidence":0.99902344,"punctuated_word":"signal","sentiment":"neutral","sentiment_score":-0.1455060839653015},{"word":"interference","start":2531.315,"end":2531.815,"confidence":0.8840332,"punctuated_word":"interference,","sentiment":"neutral","sentiment_score":-0.11717550456523897},{"word":"especially","start":2534.5151,"end":2534.915,"confidence":0.99609375,"punctuated_word":"especially","sentiment":"neutral","sentiment_score":-0.10656340420246124},{"word":"when","start":2534.915,"end":2535.415,"confidence":0.9633789,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.06378569453954697},{"word":"too","start":2535.555,"end":2535.715,"confidence":0.78515625,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.05279520899057388},{"word":"many","start":2535.715,"end":2536.0352,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.04362363740801811},{"word":"devices","start":2536.0352,"end":2536.5151,"confidence":0.9951172,"punctuated_word":"devices","sentiment":"neutral","sentiment_score":-0.08351894468069077},{"word":"is","start":2536.5151,"end":2536.7551,"confidence":0.9375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0056729912757873535},{"word":"connected","start":2536.7551,"end":2537.2551,"confidence":0.99658203,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":0.026818271726369854},{"word":"sorry","start":2545.62,"end":2546.12,"confidence":0.8659668,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.029982248321175575},{"word":"how","start":2547.06,"end":2547.2202,"confidence":0.9658203,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.025758983567357063},{"word":"much","start":2547.2202,"end":2547.7202,"confidence":0.99902344,"punctuated_word":"much?","sentiment":"neutral","sentiment_score":-0.03902813792228699},{"word":"sorry","start":2554.1,"end":2554.4202,"confidence":0.9519043,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.2137092351913452},{"word":"what","start":2554.4202,"end":2554.6602,"confidence":0.9970703,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.33127516508102417},{"word":"did","start":2554.6602,"end":2554.9802,"confidence":0.82177734,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.2800869047641754},{"word":"what","start":2555.1401,"end":2555.3,"confidence":0.9892578,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.2811177968978882},{"word":"is","start":2555.3,"end":2555.3801,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.24410036206245425},{"word":"the","start":2555.3801,"end":2555.835,"confidence":0.9614258,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23648369312286377},{"word":"result","start":2561.835,"end":2562.335,"confidence":0.9765625,"punctuated_word":"result?","sentiment":"neutral","sentiment_score":-0.16189466416835785},{"word":"yeah","start":2563.435,"end":2563.935,"confidence":0.939209,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07066860049962997},{"word":"can","start":2564.555,"end":2564.795,"confidence":0.94970703,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.09975495934486388},{"word":"you","start":2564.795,"end":2565.195,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0947512984275818},{"word":"dictate","start":2565.195,"end":2565.675,"confidence":0.9536133,"punctuated_word":"dictate","sentiment":"neutral","sentiment_score":-0.07899217307567596},{"word":"again","start":2565.675,"end":2565.9949,"confidence":0.9741211,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.076339952647686},{"word":"the","start":2565.9949,"end":2566.155,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06108513101935387},{"word":"result","start":2566.155,"end":2566.635,"confidence":0.96362305,"punctuated_word":"result?","sentiment":"neutral","sentiment_score":-0.064840167760849},{"word":"sorry","start":2566.635,"end":2567.135,"confidence":0.98535156,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.10007920861244202},{"word":"mhmm","start":2581.3398,"end":2581.8398,"confidence":0.97766113,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.022968901321291924},{"word":"1313point6","start":2588.925,"end":2591.105,"confidence":0.9133708,"punctuated_word":"1313Point6","sentiment":"neutral","sentiment_score":0.013820558786392212},{"word":"or","start":2591.165,"end":2591.485,"confidence":0.9560547,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.001474691554903984},{"word":"33","start":2591.485,"end":2592.925,"confidence":0.6939697,"punctuated_word":"33","sentiment":"neutral","sentiment_score":-0.012221151031553744},{"word":"0","start":2592.925,"end":2593.425,"confidence":0.73535156,"punctuated_word":"0.","sentiment":"neutral","sentiment_score":-0.023241639137268063},{"word":"one","start":2598.48,"end":2598.72,"confidence":0.97265625,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.005330637097358704},{"word":"three","start":2598.72,"end":2598.96,"confidence":0.9970703,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.003963449038565159},{"word":"point","start":2598.96,"end":2599.44,"confidence":0.52441406,"punctuated_word":"point","sentiment":"neutral","sentiment_score":-0.00011886470019817352},{"word":"six","start":2599.44,"end":2599.94,"confidence":0.9951172,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":-0.007276501040905714},{"word":"mhmm","start":2603.44,"end":2603.94,"confidence":0.91381836,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.016874700784683228},{"word":"yeah","start":2604.16,"end":2604.66,"confidence":0.8527832,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05494369566440582},{"word":"that's","start":2604.72,"end":2605.1199,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.18118791282176971},{"word":"correct","start":2605.1199,"end":2605.6199,"confidence":1.0,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.19071266055107117},{"word":"you're","start":2607.44,"end":2607.92,"confidence":0.8803711,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.23559002578258512},{"word":"you're","start":2607.92,"end":2608.32,"confidence":0.99365234,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.26745837926864624},{"word":"getting","start":2608.32,"end":2608.72,"confidence":0.99902344,"punctuated_word":"getting","sentiment":"positive","sentiment_score":0.34519582986831665},{"word":"the","start":2608.72,"end":2609.22,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22835052013397217},{"word":"right","start":2609.28,"end":2609.68,"confidence":0.99609375,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.3215758502483368},{"word":"speed","start":2609.68,"end":2610.18,"confidence":0.98828125,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.21626189351081848},{"word":"since","start":2610.345,"end":2610.845,"confidence":1.0,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.19122351706027985},{"word":"your","start":2612.9849,"end":2613.305,"confidence":0.95166016,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10011935234069824},{"word":"device","start":2613.305,"end":2613.705,"confidence":0.921875,"punctuated_word":"device","sentiment":"neutral","sentiment_score":0.12095610797405244},{"word":"is","start":2613.705,"end":2613.865,"confidence":0.9873047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12969914078712463},{"word":"all","start":2613.865,"end":2614.105,"confidence":0.32885742,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.03567314147949219},{"word":"your","start":2614.425,"end":2614.585,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03741665184497833},{"word":"phone","start":2614.585,"end":2614.825,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.03691735118627548},{"word":"is","start":2614.825,"end":2615.065,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06400672346353531},{"word":"also","start":2615.065,"end":2615.385,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.05932217836380005},{"word":"connected","start":2615.385,"end":2615.885,"confidence":0.77319336,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":0.056628838181495667},{"word":"so","start":2617.065,"end":2617.565,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01958686113357544},{"word":"that's","start":2617.705,"end":2618.025,"confidence":0.9885254,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.01938245445489883},{"word":"why","start":2618.025,"end":2618.185,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.024835355579853054},{"word":"it's","start":2618.185,"end":2618.425,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.034025244414806366},{"word":"not","start":2618.425,"end":2618.585,"confidence":0.98828125,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.02161431312561035},{"word":"getting","start":2618.585,"end":2618.9849,"confidence":1.0,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.018915817141532894},{"word":"100","start":2618.9849,"end":2619.645,"confidence":1.0,"punctuated_word":"100","sentiment":"neutral","sentiment_score":0.006598584353923798},{"word":"over","start":2619.705,"end":2620.185,"confidence":0.99902344,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.0006757676601409912},{"word":"20","start":2620.185,"end":2620.685,"confidence":0.99853516,"punctuated_word":"20.","sentiment":"neutral","sentiment_score":0.008878696709871292},{"word":"yeah","start":2625.305,"end":2625.75,"confidence":0.96435547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14524458348751068},{"word":"you","start":2625.83,"end":2625.99,"confidence":0.9951172,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.14867828786373138},{"word":"can","start":2625.99,"end":2626.15,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.17241548001766205},{"word":"connect","start":2626.15,"end":2626.63,"confidence":0.9428711,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.14321650564670563},{"word":"it","start":2626.63,"end":2626.79,"confidence":0.90405273,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.14322718977928162},{"word":"just","start":2626.79,"end":2627.03,"confidence":0.9970703,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.12623992562294006},{"word":"find","start":2627.03,"end":2627.43,"confidence":0.99902344,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.12233635783195496},{"word":"the","start":2627.43,"end":2627.67,"confidence":0.95947266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11412057280540466},{"word":"wi","start":2627.67,"end":2627.91,"confidence":0.87597656,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.10902590304613112},{"word":"fi","start":2627.91,"end":2628.15,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.07909698784351349},{"word":"name","start":2628.15,"end":2628.47,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.08635605871677399},{"word":"on","start":2628.47,"end":2628.63,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.10387872159481049},{"word":"your","start":2628.63,"end":2628.87,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10703635215759276},{"word":"tv","start":2628.87,"end":2629.37,"confidence":0.99902344,"punctuated_word":"TV","sentiment":"neutral","sentiment_score":0.0972064733505249},{"word":"on","start":2629.99,"end":2630.15,"confidence":0.5073242,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.10927457362413406},{"word":"the","start":2630.15,"end":2630.39,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1172732338309288},{"word":"available","start":2630.39,"end":2630.89,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.0916997492313385},{"word":"wi","start":2631.03,"end":2631.27,"confidence":0.99902344,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.07452238351106644},{"word":"fi","start":2631.27,"end":2631.77,"confidence":0.7770996,"punctuated_word":"Fi.","sentiment":"neutral","sentiment_score":0.09015309810638428},{"word":"yeah","start":2633.59,"end":2633.91,"confidence":0.68481445,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06613480299711227},{"word":"then","start":2633.91,"end":2634.23,"confidence":0.45458984,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.04633026942610741},{"word":"just","start":2634.23,"end":2634.73,"confidence":0.43676758,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03872919827699661},{"word":"the","start":2634.95,"end":2635.11,"confidence":0.89501953,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04536018148064613},{"word":"password","start":2635.11,"end":2635.61,"confidence":0.9770508,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.044384703040122986},{"word":"yeah","start":2635.75,"end":2636.25,"confidence":0.8757324,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07329960912466049},{"word":"yes","start":2675.705,"end":2676.205,"confidence":0.9748535,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.035021260380744934},{"word":"yeah","start":2682.185,"end":2682.685,"confidence":0.9621582,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.019768768921494484},{"word":"no","start":2687.11,"end":2687.35,"confidence":0.9838867,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.043428219854831696},{"word":"because","start":2687.35,"end":2687.85,"confidence":0.98095703,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.03813530504703522},{"word":"we","start":2688.07,"end":2688.2302,"confidence":0.82714844,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.01986037567257881},{"word":"do","start":2688.2302,"end":2688.31,"confidence":0.86035156,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0396609790623188},{"word":"not","start":2688.31,"end":2688.55,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.03200535103678703},{"word":"have","start":2688.55,"end":2688.87,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.029223039746284485},{"word":"office","start":2688.87,"end":2689.27,"confidence":0.99316406,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.024757180362939835},{"word":"yet","start":2689.27,"end":2689.77,"confidence":0.8120117,"punctuated_word":"yet,","sentiment":"neutral","sentiment_score":-0.04820645600557327},{"word":"but","start":2690.7102,"end":2691.03,"confidence":0.9970703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.02026561088860035},{"word":"soon","start":2691.03,"end":2691.51,"confidence":0.9838867,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.021418455988168716},{"word":"on","start":2691.51,"end":2691.75,"confidence":0.92578125,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.017890555784106255},{"word":"melbourne","start":2691.75,"end":2692.25,"confidence":0.9226074,"punctuated_word":"Melbourne.","sentiment":"neutral","sentiment_score":-0.007652981206774712},{"word":"yes","start":2696.2302,"end":2696.415,"confidence":0.90112305,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0943140834569931},{"word":"yeah","start":2705.855,"end":2706.095,"confidence":0.76000977,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11526302993297576},{"word":"yeah","start":2706.095,"end":2706.495,"confidence":0.8679199,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13752399384975433},{"word":"you","start":2706.495,"end":2706.735,"confidence":0.98095703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2268315851688385},{"word":"should","start":2706.735,"end":2707.235,"confidence":0.99902344,"punctuated_word":"should.","sentiment":"neutral","sentiment_score":0.2356037795543671},{"word":"yeah","start":2712.05,"end":2712.29,"confidence":0.9560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11055120825767516},{"word":"actually","start":2712.29,"end":2712.79,"confidence":0.9838867,"punctuated_word":"Actually","sentiment":"neutral","sentiment_score":0.10101291537284852},{"word":"mhmm","start":2728.515,"end":2729.015,"confidence":0.88183594,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.07271720468997955},{"word":"so","start":2730.035,"end":2730.535,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08839299529790878},{"word":"wired","start":2730.915,"end":2731.315,"confidence":0.78125,"punctuated_word":"wired","sentiment":"neutral","sentiment_score":0.12885166704654694},{"word":"connections","start":2731.315,"end":2731.815,"confidence":1.0,"punctuated_word":"connections","sentiment":"neutral","sentiment_score":0.09611977636814116},{"word":"are","start":2732.115,"end":2732.435,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1090792790055275},{"word":"usually","start":2732.435,"end":2732.935,"confidence":0.9970703,"punctuated_word":"usually","sentiment":"neutral","sentiment_score":0.14471308887004852},{"word":"faster","start":2733.075,"end":2733.575,"confidence":1.0,"punctuated_word":"faster","sentiment":"neutral","sentiment_score":0.1747092455625534},{"word":"and","start":2734.035,"end":2734.275,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1801855266094208},{"word":"more","start":2734.275,"end":2734.775,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.16455167531967163},{"word":"stable","start":2734.835,"end":2735.335,"confidence":0.98828125,"punctuated_word":"stable","sentiment":"neutral","sentiment_score":0.23060178756713867},{"word":"because","start":2736.355,"end":2736.675,"confidence":0.8100586,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.1172121912240982},{"word":"the","start":2736.675,"end":2736.835,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1702178716659546},{"word":"device","start":2736.835,"end":2737.315,"confidence":0.99902344,"punctuated_word":"device","sentiment":"neutral","sentiment_score":0.1421871781349182},{"word":"connects","start":2737.315,"end":2737.635,"confidence":0.9951172,"punctuated_word":"connects","sentiment":"neutral","sentiment_score":0.14535737037658691},{"word":"directly","start":2737.635,"end":2738.135,"confidence":1.0,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":0.18510013818740845},{"word":"to","start":2738.195,"end":2738.355,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15719380974769592},{"word":"the","start":2738.355,"end":2738.515,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.136850506067276},{"word":"router","start":2738.515,"end":2738.915,"confidence":0.8395996,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.11264848709106444},{"word":"that's","start":2738.915,"end":2739.2349,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.10692023485898972},{"word":"why","start":2739.2349,"end":2739.395,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.09260627627372742},{"word":"i","start":2739.395,"end":2739.555,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13881583511829376},{"word":"recommending","start":2739.555,"end":2740.055,"confidence":0.5332031,"punctuated_word":"recommending","sentiment":"neutral","sentiment_score":0.1943732053041458},{"word":"you","start":2740.275,"end":2740.515,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18992634117603305},{"word":"to","start":2740.515,"end":2740.835,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15551194548606873},{"word":"connect","start":2740.835,"end":2741.2349,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.15659192204475403},{"word":"your","start":2741.2349,"end":2741.7349,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12804678082466123},{"word":"computer","start":2742.1702,"end":2742.57,"confidence":1.0,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":0.20784345269203183},{"word":"via","start":2742.57,"end":2742.9702,"confidence":0.99316406,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.1587352603673935},{"word":"wired","start":2742.9702,"end":2743.37,"confidence":0.9667969,"punctuated_word":"wired","sentiment":"neutral","sentiment_score":0.16808320581912994},{"word":"one","start":2743.37,"end":2743.87,"confidence":0.9645996,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.15068262815475464},{"word":"so","start":2744.4102,"end":2744.73,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11224796622991562},{"word":"because","start":2744.9702,"end":2745.4702,"confidence":0.9536133,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.10079820454120636},{"word":"wi","start":2745.53,"end":2745.77,"confidence":0.54345703,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.08345545828342438},{"word":"fi","start":2745.77,"end":2746.01,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.05958014726638794},{"word":"speed","start":2746.01,"end":2746.33,"confidence":0.99902344,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.09525923430919649},{"word":"can","start":2746.33,"end":2746.57,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.14047527313232422},{"word":"be","start":2746.57,"end":2746.8901,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.11722394824028017},{"word":"reduced","start":2746.8901,"end":2747.37,"confidence":0.9970703,"punctuated_word":"reduced","sentiment":"neutral","sentiment_score":0.07614311575889587},{"word":"by","start":2747.37,"end":2747.61,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.08957076072692871},{"word":"distance","start":2747.61,"end":2748.11,"confidence":0.99316406,"punctuated_word":"distance","sentiment":"neutral","sentiment_score":0.07114540040493011},{"word":"if","start":2748.1702,"end":2748.57,"confidence":0.94189453,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.11383018642663956},{"word":"wireless","start":2748.57,"end":2749.07,"confidence":0.8781738,"punctuated_word":"wireless,","sentiment":"neutral","sentiment_score":0.06347497552633286},{"word":"like","start":2749.85,"end":2750.35,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.06775453686714172},{"word":"on","start":2750.49,"end":2750.81,"confidence":0.60595703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07394309341907501},{"word":"walls","start":2750.81,"end":2751.31,"confidence":0.90649414,"punctuated_word":"walls,","sentiment":"neutral","sentiment_score":0.07194487750530243},{"word":"interference","start":2751.4502,"end":2751.9502,"confidence":0.9880371,"punctuated_word":"interference,","sentiment":"neutral","sentiment_score":0.07808783650398254},{"word":"the","start":2752.6501,"end":2752.8901,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07980408519506454},{"word":"wi","start":2752.8901,"end":2753.1301,"confidence":0.99902344,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.050154075026512146},{"word":"fi","start":2753.1301,"end":2753.37,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.03818698227405548},{"word":"band","start":2753.37,"end":2753.6902,"confidence":0.97802734,"punctuated_word":"band","sentiment":"neutral","sentiment_score":0.06491360068321228},{"word":"being","start":2753.6902,"end":2753.9302,"confidence":0.9921875,"punctuated_word":"being","sentiment":"neutral","sentiment_score":0.06503182649612427},{"word":"used","start":2753.9302,"end":2754.25,"confidence":0.9941406,"punctuated_word":"used","sentiment":"neutral","sentiment_score":0.04718969017267227},{"word":"in","start":2754.25,"end":2754.4102,"confidence":0.60791016,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09369036555290222},{"word":"the","start":2754.4102,"end":2754.57,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09014321118593216},{"word":"device","start":2754.57,"end":2755.07,"confidence":0.99902344,"punctuated_word":"device","sentiment":"neutral","sentiment_score":0.0773528441786766},{"word":"capability","start":2755.335,"end":2755.835,"confidence":0.9904785,"punctuated_word":"capability.","sentiment":"neutral","sentiment_score":0.08472172170877457},{"word":"so","start":2756.615,"end":2756.855,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.048748619854450226},{"word":"for","start":2756.855,"end":2757.255,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05318647623062134},{"word":"better","start":2757.255,"end":2757.655,"confidence":0.8925781,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.061309415847063065},{"word":"yeah","start":2758.135,"end":2758.615,"confidence":0.96240234,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.06068561971187592},{"word":"for","start":2758.615,"end":2758.855,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.024651456624269485},{"word":"better","start":2758.855,"end":2759.255,"confidence":0.9790039,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.03868282586336136},{"word":"wireless","start":2759.255,"end":2759.755,"confidence":0.9941406,"punctuated_word":"wireless","sentiment":"neutral","sentiment_score":0.03694770112633705},{"word":"speed","start":2759.815,"end":2760.215,"confidence":0.9008789,"punctuated_word":"speed,","sentiment":"neutral","sentiment_score":0.045500464737415314},{"word":"connect","start":2760.215,"end":2760.615,"confidence":0.98291016,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.03588072955608368},{"word":"to","start":2760.615,"end":2760.855,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03889729827642441},{"word":"the","start":2760.855,"end":2760.935,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04060714691877365},{"word":"five","start":2760.935,"end":2761.255,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.050262629985809326},{"word":"g","start":2761.255,"end":2761.755,"confidence":0.99121094,"punctuated_word":"g.","sentiment":"neutral","sentiment_score":0.03425624966621399},{"word":"does","start":2762.455,"end":2762.695,"confidence":0.9980469,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":0.0026026666164398193},{"word":"your","start":2762.695,"end":2762.935,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.00351504422724247},{"word":"router","start":2762.935,"end":2763.175,"confidence":0.9921875,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.013186924159526823},{"word":"have","start":2763.175,"end":2763.4949,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0012780725955963137},{"word":"five","start":2763.4949,"end":2763.7349,"confidence":0.99902344,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.0017327424138784409},{"word":"g","start":2763.7349,"end":2764.2349,"confidence":0.99853516,"punctuated_word":"g?","sentiment":"neutral","sentiment_score":-0.0017511987825855613},{"word":"yeah","start":2766.695,"end":2767.195,"confidence":0.795166,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.013687871396541595},{"word":"yeah","start":2768.295,"end":2768.795,"confidence":0.9716797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.001397666521370411},{"word":"and","start":2769.3,"end":2769.7,"confidence":0.99316406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.003299480304121971},{"word":"stay","start":2769.7,"end":2770.02,"confidence":0.99609375,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.0026295557618141174},{"word":"closer","start":2770.02,"end":2770.4202,"confidence":0.99902344,"punctuated_word":"closer","sentiment":"neutral","sentiment_score":-0.009352928027510645},{"word":"to","start":2770.4202,"end":2770.58,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006555715575814247},{"word":"the","start":2770.58,"end":2770.74,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00881911814212799},{"word":"router","start":2770.74,"end":2771.24,"confidence":0.98657227,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.004542499780654907},{"word":"if","start":2771.3,"end":2771.7,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.02701199427247047},{"word":"the","start":2771.7,"end":2772.1,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02283383347094059},{"word":"wired","start":2772.1,"end":2772.58,"confidence":0.9243164,"punctuated_word":"wired","sentiment":"neutral","sentiment_score":0.018418587744235992},{"word":"speed","start":2772.58,"end":2772.9001,"confidence":0.99902344,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.020610380917787552},{"word":"reaches","start":2772.9001,"end":2773.3,"confidence":0.99609375,"punctuated_word":"reaches","sentiment":"neutral","sentiment_score":0.017874177545309067},{"word":"the","start":2773.3,"end":2773.46,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023073293268680573},{"word":"expected","start":2773.46,"end":2773.94,"confidence":0.9980469,"punctuated_word":"expected","sentiment":"neutral","sentiment_score":0.03317157179117203},{"word":"lan","start":2773.94,"end":2774.26,"confidence":0.43676758,"punctuated_word":"LAN","sentiment":"neutral","sentiment_score":0.013904506340622902},{"word":"speed","start":2774.26,"end":2774.76,"confidence":0.99658203,"punctuated_word":"speed,","sentiment":"neutral","sentiment_score":0.02479761838912964},{"word":"the","start":2775.3801,"end":2775.62,"confidence":0.87597656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03666015714406967},{"word":"internet","start":2775.62,"end":2776.1,"confidence":0.9863281,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.016065597534179688},{"word":"service","start":2776.1,"end":2776.5,"confidence":0.9980469,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.02206318825483322},{"word":"itself","start":2776.5,"end":2776.9001,"confidence":0.99902344,"punctuated_word":"itself","sentiment":"neutral","sentiment_score":0.05071317031979561},{"word":"is","start":2776.9001,"end":2777.06,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03713414445519447},{"word":"working","start":2777.06,"end":2777.46,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.05408671870827675},{"word":"properly","start":2777.46,"end":2777.96,"confidence":1.0,"punctuated_word":"properly","sentiment":"neutral","sentiment_score":0.054155267775058746},{"word":"like","start":2778.4202,"end":2778.6602,"confidence":0.56591797,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.05385111644864082},{"word":"what","start":2778.6602,"end":2779.1602,"confidence":0.99316406,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03441726043820381},{"word":"you","start":2779.62,"end":2779.78,"confidence":0.9819336,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06655444204807281},{"word":"get","start":2779.78,"end":2780.28,"confidence":0.70214844,"punctuated_word":"get.","sentiment":"neutral","sentiment_score":0.05132672190666199},{"word":"and","start":2782.34,"end":2782.58,"confidence":0.4230957,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05213649570941925},{"word":"there's","start":2782.58,"end":2782.905,"confidence":0.7675781,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.08139130473136902},{"word":"something","start":2782.905,"end":2783.305,"confidence":0.61157227,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":0.006270173937082291},{"word":"yeah","start":2783.305,"end":2783.805,"confidence":0.9885254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016865406185388565},{"word":"mhmm","start":2800.76,"end":2801.0798,"confidence":0.90722656,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0034538153558969498},{"word":"yeah","start":2801.0798,"end":2801.5798,"confidence":0.91918945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.001621072180569172},{"word":"yeah","start":2805.16,"end":2805.66,"confidence":0.9802246,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007203148677945137},{"word":"anywhere","start":2805.7998,"end":2806.2998,"confidence":0.9975586,"punctuated_word":"Anywhere","sentiment":"neutral","sentiment_score":0.0014953240752220154},{"word":"on","start":2806.44,"end":2806.5999,"confidence":0.8857422,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.005484052002429962},{"word":"the","start":2806.5999,"end":2806.76,"confidence":0.9716797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011630883440375328},{"word":"router","start":2806.76,"end":2807.26,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.017010224983096123},{"word":"next","start":2808.695,"end":2808.935,"confidence":0.9941406,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.00867936946451664},{"word":"to","start":2808.935,"end":2809.2551,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01296732760965824},{"word":"the","start":2809.2551,"end":2809.415,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015906400978565216},{"word":"wan","start":2809.415,"end":2809.735,"confidence":0.8190918,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":0.02106921747326851},{"word":"port","start":2809.735,"end":2810.215,"confidence":0.99902344,"punctuated_word":"port","sentiment":"neutral","sentiment_score":0.0294004138559103},{"word":"because","start":2810.215,"end":2810.715,"confidence":0.45141602,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.019724790006875992},{"word":"the","start":2811.735,"end":2811.975,"confidence":0.9350586,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025995943695306774},{"word":"ntt","start":2811.975,"end":2812.455,"confidence":0.8786621,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":0.02684901282191277},{"word":"box","start":2812.455,"end":2812.695,"confidence":0.97509766,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.03270365670323372},{"word":"is","start":2812.695,"end":2812.855,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.024385809898376465},{"word":"connected","start":2812.855,"end":2813.2551,"confidence":0.99902344,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.025891613215208057},{"word":"to","start":2813.2551,"end":2813.415,"confidence":0.7578125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.028538906946778297},{"word":"the","start":2813.415,"end":2813.655,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02782479114830494},{"word":"wan","start":2813.655,"end":2813.895,"confidence":0.9970703,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":0.027899548411369324},{"word":"port","start":2813.895,"end":2814.215,"confidence":0.77685547,"punctuated_word":"port,","sentiment":"neutral","sentiment_score":0.026114296168088913},{"word":"right","start":2814.215,"end":2814.715,"confidence":0.9875488,"punctuated_word":"right,","sentiment":"neutral","sentiment_score":0.02213446795940399},{"word":"right","start":2815.175,"end":2815.415,"confidence":0.9980469,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.01349609810858965},{"word":"now","start":2815.415,"end":2815.915,"confidence":0.8383789,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.018503401428461075},{"word":"yeah","start":2816.135,"end":2816.635,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04354044049978256},{"word":"should","start":2817.335,"end":2817.655,"confidence":0.8051758,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":0.09164153039455414},{"word":"always","start":2817.655,"end":2818.135,"confidence":0.99902344,"punctuated_word":"always","sentiment":"neutral","sentiment_score":0.0738154947757721},{"word":"be","start":2818.135,"end":2818.295,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0699910968542099},{"word":"there","start":2818.295,"end":2818.695,"confidence":0.939209,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.07810188829898834},{"word":"so","start":2818.695,"end":2819.0151,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0673796683549881},{"word":"the","start":2819.0151,"end":2819.495,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0612945631146431},{"word":"available","start":2819.495,"end":2819.995,"confidence":0.9760742,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.04553690552711487},{"word":"port","start":2820.215,"end":2820.535,"confidence":0.9921875,"punctuated_word":"port","sentiment":"neutral","sentiment_score":0.06910371035337448},{"word":"next","start":2820.535,"end":2820.775,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.056763987988233566},{"word":"to","start":2820.775,"end":2820.935,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07898164540529251},{"word":"it","start":2820.935,"end":2821.435,"confidence":0.9682617,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.08304740488529205},{"word":"you","start":2821.99,"end":2822.23,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0915527418255806},{"word":"can","start":2822.23,"end":2822.55,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06803736090660095},{"word":"connect","start":2822.55,"end":2823.05,"confidence":0.99902344,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.066650390625},{"word":"either","start":2823.6702,"end":2824.1702,"confidence":0.9350586,"punctuated_word":"either","sentiment":"neutral","sentiment_score":0.058831050992012024},{"word":"tv","start":2824.31,"end":2824.81,"confidence":0.9655762,"punctuated_word":"TV,","sentiment":"neutral","sentiment_score":0.05045914277434349},{"word":"laptop","start":2824.9502,"end":2825.4502,"confidence":0.91918945,"punctuated_word":"laptop,","sentiment":"neutral","sentiment_score":0.0639251172542572},{"word":"or","start":2825.9102,"end":2826.31,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05290500074625015},{"word":"computer","start":2826.31,"end":2826.81,"confidence":0.95751953,"punctuated_word":"computer.","sentiment":"neutral","sentiment_score":0.04862444847822189},{"word":"yeah","start":2830.23,"end":2830.73,"confidence":0.9772949,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.009312513284385204},{"word":"lan","start":2831.11,"end":2831.4302,"confidence":0.96972656,"punctuated_word":"LAN","sentiment":"neutral","sentiment_score":0.010229801759123802},{"word":"1","start":2831.4302,"end":2831.83,"confidence":0.9970703,"punctuated_word":"1,","sentiment":"neutral","sentiment_score":0.0035435324534773827},{"word":"lan","start":2831.83,"end":2832.1501,"confidence":0.99902344,"punctuated_word":"LAN","sentiment":"neutral","sentiment_score":0.00732823833823204},{"word":"2","start":2832.1501,"end":2832.3901,"confidence":0.9663086,"punctuated_word":"2,","sentiment":"neutral","sentiment_score":0.005623470526188612},{"word":"or","start":2832.3901,"end":2832.55,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.005639468785375357},{"word":"lan","start":2832.55,"end":2832.87,"confidence":0.99902344,"punctuated_word":"LAN","sentiment":"neutral","sentiment_score":0.01525718905031681},{"word":"3","start":2832.87,"end":2833.37,"confidence":0.82421875,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":0.015636935830116272},{"word":"those","start":2835.155,"end":2835.655,"confidence":0.98535156,"punctuated_word":"Those","sentiment":"neutral","sentiment_score":0.11972704529762268},{"word":"will","start":2836.035,"end":2836.115,"confidence":0.8154297,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.23863810300827024},{"word":"work","start":2836.115,"end":2836.615,"confidence":0.984375,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.29314371943473816},{"word":"well","start":2836.675,"end":2837.175,"confidence":0.95043945,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.27855801582336426},{"word":"yeah","start":2841.235,"end":2841.635,"confidence":0.9265137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08171145617961884},{"word":"then","start":2841.635,"end":2841.955,"confidence":0.98095703,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.054438840597867966},{"word":"the","start":2841.955,"end":2842.115,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.053505025804042816},{"word":"wireless","start":2842.115,"end":2842.615,"confidence":0.9980469,"punctuated_word":"wireless","sentiment":"neutral","sentiment_score":0.059253476560115814},{"word":"one","start":2842.755,"end":2843.255,"confidence":0.9880371,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.06099648401141167},{"word":"mhmm","start":2846.435,"end":2846.935,"confidence":0.9793701,"punctuated_word":"Mhmm.","sentiment":"positive","sentiment_score":0.3842929601669311},{"word":"yeah","start":2848.915,"end":2849.31,"confidence":0.9875488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0816376656293869},{"word":"you're","start":2849.3901,"end":2849.71,"confidence":0.9995117,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.6435434222221375},{"word":"welcome","start":2849.71,"end":2850.19,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.6582932472229004},{"word":"just","start":2850.19,"end":2850.35,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.30211976170539856},{"word":"give","start":2850.35,"end":2850.51,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.24397385120391848},{"word":"us","start":2850.51,"end":2850.75,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.25145992636680603},{"word":"a","start":2850.75,"end":2850.83,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2371985912322998},{"word":"callback","start":2850.83,"end":2851.23,"confidence":0.97802734,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.1346616894006729},{"word":"again","start":2851.23,"end":2851.55,"confidence":0.9526367,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.20226311683654785},{"word":"if","start":2851.55,"end":2851.71,"confidence":0.9892578,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06685973703861237},{"word":"you","start":2851.71,"end":2851.87,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02852299064397812},{"word":"run","start":2851.87,"end":2852.03,"confidence":0.70996094,"punctuated_word":"run","sentiment":"neutral","sentiment_score":-0.06919357180595398},{"word":"into","start":2852.03,"end":2852.27,"confidence":0.984375,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.016745448112487793},{"word":"any","start":2852.27,"end":2852.51,"confidence":0.99609375,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.016036860644817352},{"word":"issues","start":2852.51,"end":2853.01,"confidence":0.99902344,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.002750873565673828},{"word":"so","start":2854.4302,"end":2854.6702,"confidence":0.79248047,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7463806867599487},{"word":"we","start":2854.6702,"end":2854.83,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.4205136001110077},{"word":"can","start":2854.83,"end":2855.07,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.6627960205078125},{"word":"assist","start":2855.07,"end":2855.47,"confidence":0.9980469,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.5935677289962769},{"word":"you","start":2855.47,"end":2855.55,"confidence":0.62353516,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6376041769981384},{"word":"with","start":2855.55,"end":2855.71,"confidence":0.1739502,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.6069093942642212},{"word":"that","start":2855.71,"end":2856.21,"confidence":0.63671875,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.5951333045959473},{"word":"yeah","start":2856.51,"end":2856.99,"confidence":0.77075195,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.5500771403312683},{"word":"have","start":2856.99,"end":2857.23,"confidence":0.99121094,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.7142214775085449},{"word":"a","start":2857.23,"end":2857.31,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7383677959442139},{"word":"great","start":2857.31,"end":2857.6301,"confidence":0.8071289,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.8458594679832458},{"word":"day","start":2857.6301,"end":2858.11,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.7478464841842651},{"word":"bye","start":2858.11,"end":2858.61,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.4643041491508484}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you? Mhmm.\n\nYes, Amber. Thanks for asking. May I have your phone number, please, for me to check your account? Yeah. Okay.\n\nYeah. Do you already have the new router? Asus router. Mhmm. Okay.\n\nAsus. Sorry? Asus. E x. 2,800.\n\nMhmm. Gigawifi? Does it has a giga or a WiFi six only? Wi Fi six. My colleague send you so that router is from Erta or your colleague?\n\nMy colleague mentioned advised you to get this router. Okay. Did you try to connect this router already or not yet? Did you already enter the PPPOE credentials to the router or not yet? Okay.\n\nI see. So let me just check your account here. Yes. I'm still here. Just checking on your end as well.\n\nYeah. Then after you enter the credentials, what does it says? Mhmm. Actually, no need for you to do that one. We just need to end you just need to enter the credentials, the PPPo username and password.\n\nYeah. As the router's interface. Did you do a TeamViewer with my colleague before? Okay. So is the router plugged to the NTD box already and connect it from the NTD box to the one port on your router, w a n port, not in your Asus router.\n\nOkay. And your device is connected to the router's Wi Fi even without Internet access yet? Yeah. So you're are using your phone, laptop, or a computer? Okay.\n\nSo you're isn't is it possible that you connect your computer directly to the router using a wired, like, a LAN cable? Well, what do you mean it's working fine? You have Internet? Why did you get a new router if the Internet is already working before? It's not working via wireless, like when you connect your phone to the Wi Fi.\n\nOkay. K. So your computer is connected now via wired. Correct? Yeah.\n\nBut you mentioned that you connect your router your previous router using a wired one. Can we try to connect it now to again to the new router using a wired as well Router to your computer. Do you have a LAN cable that you that you can connect your lock computer directly to the router? Mhmm. Yeah.\n\nIt's just Yeah. We understand. But please do know that the service is already active since the day you sign up. We just need the compatible router. Yeah.\n\nBecause your router is not compatible with the service. That's why we cannot establish a connection. Yeah. Yeah. That's that's no problem.\n\nIt's just much better if you're using a wired one to your from your computer to the router for us to make sure that your computer is connected to the Wi Fi and will not be disconnected unlike if wireless. But we can proceed with entering the credentials even though you're just using a wireless one. Now let's open let's log in to the router's interface. Open a browser on your computer. Then in the address bar, type the IP address printed on the back of your router.\n\nThen once the IP address is entered okay. Sure. Are you now on the browser on your computer? Yeah. Just to make sure, you're still connected to the Wi Fi to the router's Wi Fi.\n\nRight? Even without even no Internet connection yet. Yes. You're connected. Okay.\n\nSo in the address bar at the browser, type the IP address printed on the back of your router. Yeah. The router. The ASUS. Yeah.\n\nYeah. It says IP address or there's no IP address written? It's just one nine two. Is it okay if I request a picture? Just via WhatsApp right now.\n\nI think my colleagues and you already have a conversation via WhatsApp. You can just message there or reply. Okay. I thought you're getting this router, the one that you you send us the picture, the 10 d v. Am I speaking with Jack Girio?\n\nRight? Yeah. Yeah. You just send us today a picture of the Tenda b e 3,600 dual band Wi Fi seven router. Mhmm.\n\nOther one, this router that we're troubleshooting. Okay. I see there's no IP address. Hang on. Let me just review the picture.\n\nUpon checking here, the IP address is the factory default setting. Can you see that one? It says here factory default setting HTTP //www.acesrouter. Sir, it's kinda blurred or router.com. On the black part of your router, Can you see ACES model r t a x below that one?\n\nCan you see factory default setting HTTP? Can you see that? Can you see that one? Hello? Can you hear me?\n\nYes. Yeah. Just copy it as it is, the httpupuntilthe.com. Then once entered, it should bring you to a web page again asking username and password. Kindly let me know if you are done answering the HTTP.\n\nYeah. Mhmm. Yeah. Can you send me screen screenshot, please? It did not ask you anymore for a username and password unlike before?\n\nNo. After you enter the the link, it did not ask you a username and password, or you still entered it? Okay. Yeah. Because he's not aware though.\n\nWe're on the phone right now. Not yet. But I can see your typing. Yeah. Let me just review it.\n\nHang on. So just to confirm Yes. Mhmm. Mhmm. Can you send me a screenshot again, please?\n\nSo this is this is what you get after you enter the h t t p slash /ww.aces. Okay. Mhmm. Hang on. Let me just check.\n\nCan we click yes? Let's try. Actually, this is the first time I encountered this kind of configuration. Mhmm. Can you send me screenshot again, please?\n\nMhmm. Actually, I'm not sure because when we're using a TeamViewer, it should have an Internet. But we can try right now for me to access remotely your computer. Okay. Sure.\n\nCan you click advance, please? Mhmm. Then let me know what what are the options. Okay. Okay.\n\nYeah. Can you click yeah. Continue. Can you take a screenshot, please? Can I see?\n\nOkay. Yeah. Let me just check the picture. Still waiting. Yes, please.\n\nCan I see the option for the choose operation mode? Please click the arrow. Okay. Let me just review the picture. Hang on.\n\nYeah. I was just about to tell you. Can we try to click that? Yeah. Yeah.\n\nCan you select that one p p p p p p o e, then type in the username and password? Mhmm. Okay. Sure. So select the PPPOE, then after that, it should be asking you username and password.\n\nJust type in the username and password we provided you. I think it's already here as well on your chats with my colleagues. Mhmm. Okay. Yeah.\n\nKindly click next, please. Mhmm. The PPPOEPassword? Yeah. Yeah.\n\nKindly send me the screenshot so we can confirm. Yeah. So I think this is for the Wi Fi name and Wi Fi password. Yep. Just click apply.\n\nLet's just skip this one. Mhmm. Okay. Okay. Can we click next again until it's done?\n\nMhmm. Okay. Now can we click next, please? Mhmm. Mhmm.\n\nOkay. Can you send me a screenshot? Okay. Hang on. Mhmm.\n\nThat's just it says the Internet connection setting is finished, So you should establish a Internet now after a few minutes. Okay. Mhmm. Okay. That may take a few minutes.\n\nLet me just check. Yeah. No need for for you to change it. Is the Internet status still check connection? Mhmm.\n\nOkay. Yeah. Wait a while for verifying. Let's just wait for it. Yeah.\n\nWe can yeah. You can do that later on. Mhmm. Mhmm. That's your top priority.\n\nWhile we're waiting, is it okay if you send me the picture of how the key how did you connect the cables? The cable to the router from the router to the NTT box. Yeah. Mhmm. Okay.\n\nGot it. Just checking. Mhmm. Yeah. So all is properly plugged in.\n\nIs it still checking connection? Can you try to click the reboot next to the log out? Okay. Yeah. Thank you.\n\nHello? Yes. I can hear you. Mhmm. Mhmm.\n\nIt's working? Yeah. Okay. Can we try it to other device, like, on your phone? Let's try to use it again to double check.\n\nYeah. Mhmm. It's working now? Okay. Great.\n\nSo you're all set now. Yeah. So if you run into any issues or have more questions, feel free to give us a call anytime or call us via WhatsApp. Yeah. Yeah.\n\nLet me just check as well here on your end the speed. Can you select I think you should run a speed test via computer. Yeah. Much better if you run it via a wired cable so that you will get the accurate one using speed test.net. Yeah.\n\nYeah. That so that your computer will get the accurate speed since it's connected via wired. Unlike if wireless only, sometimes there's a signal interference, especially when too many devices is connected. Sorry? How much?\n\nSorry. What did what is the result? Yeah. Can you dictate again the result? Sorry.\n\nMhmm. 1313Point6 or 33 0. One three point six. Mhmm. Yeah.\n\nThat's correct. You're you're getting the right speed since your device is all your phone is also connected. So that's why it's not getting 100 over 20. Yeah. You can connect it.\n\nJust find the Wi Fi name on your TV on the available Wi Fi. Yeah. Then just the password. Yeah. Yes.\n\nYeah. No. Because we do not have office yet, but soon on Melbourne. Yes. Yeah.\n\nYeah. You should. Yeah. Actually Mhmm. So wired connections are usually faster and more stable because the device connects directly to the router.\n\nThat's why I recommending you to connect your computer via wired one. So because Wi Fi speed can be reduced by distance if wireless, like on walls, interference, the Wi Fi band being used in the device capability. So for better yeah. For better wireless speed, connect to the five g. Does your router have five g?\n\nYeah. Yeah. And stay closer to the router. If the wired speed reaches the expected LAN speed, the Internet service itself is working properly like what you get. And there's something.\n\nYeah. Mhmm. Yeah. Yeah. Anywhere on the router next to the WAN port because the NTT box is connected to the WAN port, right, right now?\n\nYeah. Should always be there. So the available port next to it, you can connect either TV, laptop, or computer. Yeah. LAN 1, LAN 2, or LAN 3.\n\nThose will work well. Yeah. Then the wireless one. Mhmm. Yeah.\n\nYou're welcome. Just give us a callback again if you run into any issues so we can assist you with that. Yeah. Have a great day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.20399361848831177},{"text":"Good afternoon.","start":2.56,"end":3.3,"sentiment":"positive","sentiment_score":0.4689270853996277},{"text":"This is Maureen from Airtel tech support.","start":3.36,"end":6.08,"sentiment":"positive","sentiment_score":0.382685797555106},{"text":"How can I assist you?","start":6.08,"end":7.22,"sentiment":"positive","sentiment_score":0.3546932637691498},{"text":"Mhmm.","start":13.12,"end":13.62,"sentiment":"neutral","sentiment_score":0.02376127429306507}],"sentiment":"positive","sentiment_score":0.3511172478320077,"num_words":16,"start":2.1599998,"end":13.62},{"sentences":[{"text":"Yes, Amber.","start":16.055,"end":16.455,"sentiment":"neutral","sentiment_score":0.251466728746891},{"text":"Thanks for asking.","start":16.455,"end":17.515,"sentiment":"positive","sentiment_score":0.5634235938390096},{"text":"May I have your phone number, please, for me to check your account?","start":17.655,"end":20.475,"sentiment":"neutral","sentiment_score":0.20101215976935166},{"text":"Yeah.","start":28.535,"end":29.035,"sentiment":"neutral","sentiment_score":0.05422910302877426},{"text":"Okay.","start":29.575,"end":30.03,"sentiment":"neutral","sentiment_score":0.04421373084187507}],"sentiment":"neutral","sentiment_score":0.2452402574941516,"num_words":20,"start":16.055,"end":30.03},{"sentences":[{"text":"Yeah.","start":31.310001,"end":31.810001,"sentiment":"neutral","sentiment_score":0.02895638346672058},{"text":"Do you already have the new router?","start":32.03,"end":33.89,"sentiment":"neutral","sentiment_score":0.01432177344603198},{"text":"Asus router.","start":42.285,"end":43.824997,"sentiment":"neutral","sentiment_score":0.05121628940105438},{"text":"Mhmm.","start":50.125,"end":50.625,"sentiment":"neutral","sentiment_score":0.021229375153779984},{"text":"Okay.","start":51.324997,"end":51.824997,"sentiment":"neutral","sentiment_score":0.031097933650016785}],"sentiment":"neutral","sentiment_score":0.02366405709957083,"num_words":12,"start":31.310001,"end":51.824997},{"sentences":[{"text":"Asus.","start":54.925,"end":55.425,"sentiment":"neutral","sentiment_score":0.017385076731443405},{"text":"Sorry?","start":58.07,"end":58.469997,"sentiment":"neutral","sentiment_score":0.003359462134540081},{"text":"Asus.","start":58.469997,"end":58.969997,"sentiment":"neutral","sentiment_score":0.008201615884900093},{"text":"E x.","start":62.87,"end":63.609997,"sentiment":"neutral","sentiment_score":0.013923981226980686},{"text":"2,800.","start":64.229996,"end":65.61,"sentiment":"neutral","sentiment_score":0.011846880428493025}],"sentiment":"neutral","sentiment_score":0.011440166272222996,"num_words":6,"start":54.925,"end":65.61},{"sentences":[{"text":"Mhmm.","start":65.67,"end":66.17,"sentiment":"neutral","sentiment_score":0.0156754981726408},{"text":"Gigawifi?","start":71.095,"end":71.595,"sentiment":"neutral","sentiment_score":0.026861364021897316},{"text":"Does it has a giga or a WiFi six only?","start":75.575,"end":79.034996,"sentiment":"neutral","sentiment_score":0.01338357562199235},{"text":"Wi Fi six.","start":87.94,"end":89.16,"sentiment":"neutral","sentiment_score":0.009831821856399378},{"text":"My colleague send you so that router is from Erta or your colleague?","start":89.86,"end":94.44,"sentiment":"neutral","sentiment_score":0.012024509648864087}],"sentiment":"neutral","sentiment_score":0.012935239622103316,"num_words":28,"start":65.67,"end":94.44},{"sentences":[{"text":"My colleague mentioned advised you to get this router.","start":100.085,"end":103.785,"sentiment":"neutral","sentiment_score":0.0990695059299469},{"text":"Okay.","start":118.17,"end":118.49,"sentiment":"neutral","sentiment_score":-0.016702428460121155},{"text":"Did you try to connect this router already or not yet?","start":118.49,"end":122.43,"sentiment":"neutral","sentiment_score":-0.043575320054184304},{"text":"Did you already enter the PPPOE credentials to the router or not yet?","start":131.565,"end":136.785,"sentiment":"neutral","sentiment_score":-0.11001687726149192},{"text":"Okay.","start":140.52501,"end":140.845,"sentiment":"neutral","sentiment_score":-0.08418790996074677}],"sentiment":"neutral","sentiment_score":-0.03196607742990766,"num_words":35,"start":100.085,"end":140.845},{"sentences":[{"text":"I see.","start":140.845,"end":141.425,"sentiment":"neutral","sentiment_score":-0.07801457867026329},{"text":"So let me just check your account here.","start":144.44,"end":146.86,"sentiment":"neutral","sentiment_score":0.08358226716518402},{"text":"Yes.","start":192.805,"end":193.125,"sentiment":"neutral","sentiment_score":0.1117950677871704},{"text":"I'm still here.","start":193.125,"end":194.08499,"sentiment":"neutral","sentiment_score":0.11993750681479771},{"text":"Just checking on your end as well.","start":194.08499,"end":195.845,"sentiment":"neutral","sentiment_score":0.10835223219224385}],"sentiment":"neutral","sentiment_score":0.08298581874086744,"num_words":21,"start":140.845,"end":195.845},{"sentences":[{"text":"Yeah.","start":195.845,"end":196.345,"sentiment":"neutral","sentiment_score":0.08264036476612091},{"text":"Then after you enter the credentials, what does it says?","start":201.36,"end":204.98,"sentiment":"neutral","sentiment_score":0.04078475460410118},{"text":"Mhmm.","start":220.795,"end":221.01,"sentiment":"neutral","sentiment_score":0.23565268516540527},{"text":"Actually, no need for you to do that one.","start":241.615,"end":244.115,"sentiment":"neutral","sentiment_score":0.12061588714520137},{"text":"We just need to end you just need to enter the credentials, the PPPo username and password.","start":244.41501,"end":251.32,"sentiment":"neutral","sentiment_score":0.06398260976900072}],"sentiment":"neutral","sentiment_score":0.07629968279874638,"num_words":38,"start":195.845,"end":251.32},{"sentences":[{"text":"Yeah.","start":251.38,"end":251.88,"sentiment":"neutral","sentiment_score":0.02152606099843979},{"text":"As the router's interface.","start":255.78,"end":257.48,"sentiment":"neutral","sentiment_score":0.008779754862189293},{"text":"Did you do a TeamViewer with my colleague before?","start":260.29498,"end":265.035,"sentiment":"neutral","sentiment_score":0.0013783560134470463},{"text":"Okay.","start":266.29498,"end":266.79498,"sentiment":"neutral","sentiment_score":0.010968650691211224},{"text":"So is the router plugged to the NTD box already and connect it from the NTD box to the one port on your router, w a n port, not in your Asus router.","start":277.27002,"end":293.475,"sentiment":"neutral","sentiment_score":0.03937177678965258}],"sentiment":"neutral","sentiment_score":0.028735157694124307,"num_words":48,"start":251.38,"end":293.475},{"sentences":[{"text":"Okay.","start":293.855,"end":294.355,"sentiment":"neutral","sentiment_score":0.06749743968248367},{"text":"And your device is connected to the router's Wi Fi even without Internet access yet?","start":295.775,"end":303.31,"sentiment":"neutral","sentiment_score":0.031912226354082425},{"text":"Yeah.","start":311.44998,"end":311.94998,"sentiment":"neutral","sentiment_score":-0.00010129343718290328},{"text":"So you're are using your phone, laptop, or a computer?","start":312.25,"end":316.555,"sentiment":"neutral","sentiment_score":-0.0013125030789524316},{"text":"Okay.","start":319.975,"end":320.475,"sentiment":"neutral","sentiment_score":0.006688518449664116}],"sentiment":"neutral","sentiment_score":0.019272965329167033,"num_words":28,"start":293.855,"end":320.475},{"sentences":[{"text":"So you're isn't is it possible that you connect your computer directly to the router using a wired, like, a LAN cable?","start":321.015,"end":329.85,"sentiment":"neutral","sentiment_score":-0.05441330504519018},{"text":"Well, what do you mean it's working fine?","start":338.87,"end":340.755,"sentiment":"neutral","sentiment_score":0.12732840329408646},{"text":"You have Internet?","start":340.755,"end":341.815,"sentiment":"neutral","sentiment_score":0.06169935564200083},{"text":"Why did you get a new router if the Internet is already working before?","start":358.89,"end":363.79,"sentiment":"neutral","sentiment_score":-0.15253436512180737},{"text":"It's not working via wireless, like when you connect your phone to the Wi Fi.","start":372.26498,"end":379.085,"sentiment":"neutral","sentiment_score":-0.0753180880099535}],"sentiment":"neutral","sentiment_score":-0.05255838467048541,"num_words":62,"start":321.015,"end":379.085},{"sentences":[{"text":"Okay.","start":381.06003,"end":381.56003,"sentiment":"neutral","sentiment_score":0.006693825125694275},{"text":"K.","start":389.38,"end":389.88,"sentiment":"neutral","sentiment_score":0.005482947453856468},{"text":"So your computer is connected now via wired.","start":389.94,"end":393.24002,"sentiment":"neutral","sentiment_score":0.014766197535209358},{"text":"Correct?","start":393.46002,"end":393.96002,"sentiment":"neutral","sentiment_score":-0.000951371155679226},{"text":"Yeah.","start":410.74,"end":411.24,"sentiment":"neutral","sentiment_score":0.03243563696742058}],"sentiment":"neutral","sentiment_score":0.01348255155608058,"num_words":12,"start":381.06003,"end":411.24},{"sentences":[{"text":"But you mentioned that you connect your router your previous router using a wired one.","start":411.3,"end":417.88,"sentiment":"neutral","sentiment_score":0.013641259695092837},{"text":"Can we try to connect it now to again to the new router using a wired as well Router to your computer.","start":418.41998,"end":427.66498,"sentiment":"neutral","sentiment_score":0.03203797374259342},{"text":"Do you have a LAN cable that you that you can connect your lock computer directly to the router?","start":436.60498,"end":445.94998,"sentiment":"neutral","sentiment_score":0.0012106971913262417},{"text":"Mhmm.","start":462.935,"end":463.435,"sentiment":"neutral","sentiment_score":-0.020009074360132217},{"text":"Yeah.","start":478.89,"end":479.39,"sentiment":"neutral","sentiment_score":-0.08123758435249329}],"sentiment":"neutral","sentiment_score":0.014331222511827946,"num_words":58,"start":411.3,"end":479.39},{"sentences":[{"text":"It's just Yeah.","start":479.53,"end":490.285,"sentiment":"negative","sentiment_score":-0.34484463930130005},{"text":"We understand.","start":490.285,"end":491.02502,"sentiment":"neutral","sentiment_score":-0.10046958550810814},{"text":"But please do know that the service is already active since the day you sign up.","start":491.24503,"end":497.43,"sentiment":"neutral","sentiment_score":-0.09862912632524967},{"text":"We just need the compatible router.","start":497.43,"end":499.37,"sentiment":"neutral","sentiment_score":-0.22784597426652908},{"text":"Yeah.","start":502.87,"end":503.27,"sentiment":"neutral","sentiment_score":-0.07440235465765}],"sentiment":"neutral","sentiment_score":-0.15196490394217627,"num_words":28,"start":479.53,"end":503.27},{"sentences":[{"text":"Because your router is not compatible with the service.","start":503.27,"end":506.89,"sentiment":"negative","sentiment_score":-0.40130387246608734},{"text":"That's why we cannot establish a connection.","start":506.95,"end":509.61,"sentiment":"neutral","sentiment_score":-0.14375908140625274},{"text":"Yeah.","start":542.795,"end":543.295,"sentiment":"neutral","sentiment_score":0.010207373648881912},{"text":"Yeah.","start":544.315,"end":544.795,"sentiment":"neutral","sentiment_score":0.04947197809815407},{"text":"That's that's no problem.","start":544.795,"end":549.13495,"sentiment":"neutral","sentiment_score":0.2107101660221815}],"sentiment":"neutral","sentiment_score":-0.16888765482739967,"num_words":22,"start":503.27,"end":549.13495},{"sentences":[{"text":"It's just much better if you're using a wired one to your from your computer to the router for us to make sure that your computer is connected to the Wi Fi and will not be disconnected unlike if wireless.","start":549.995,"end":567.27,"sentiment":"neutral","sentiment_score":0.19707007482647895},{"text":"But we can proceed with entering the credentials even though you're just using a wireless one.","start":567.695,"end":574.83496,"sentiment":"neutral","sentiment_score":0.09465179918333888},{"text":"Now let's open let's log in to the router's interface.","start":576.33496,"end":580.435,"sentiment":"neutral","sentiment_score":0.06244690530002117},{"text":"Open a browser on your computer.","start":580.575,"end":582.435,"sentiment":"neutral","sentiment_score":0.04243995497624079},{"text":"Then in the address bar, type the IP address printed on the back of your router.","start":583.04,"end":587.62,"sentiment":"neutral","sentiment_score":0.034138148883357644}],"sentiment":"neutral","sentiment_score":0.12298353346572681,"num_words":88,"start":549.995,"end":587.62},{"sentences":[{"text":"Then once the IP address is entered okay.","start":588.95996,"end":595.125,"sentiment":"neutral","sentiment_score":0.02475976082496345},{"text":"Sure.","start":607.125,"end":607.625,"sentiment":"neutral","sentiment_score":0.06846939027309418},{"text":"Are you now on the browser on your computer?","start":627.995,"end":631.055,"sentiment":"neutral","sentiment_score":0.008753354764646955},{"text":"Yeah.","start":633.915,"end":634.415,"sentiment":"neutral","sentiment_score":0.03922928124666214},{"text":"Just to make sure, you're still connected to the Wi Fi to the router's Wi Fi.","start":635.7,"end":640.42,"sentiment":"neutral","sentiment_score":0.07140087313018739}],"sentiment":"neutral","sentiment_score":0.043627740602408135,"num_words":35,"start":588.95996,"end":640.42},{"sentences":[{"text":"Right?","start":640.42,"end":640.92,"sentiment":"neutral","sentiment_score":0.04516947269439697},{"text":"Even without even no Internet connection yet.","start":642.02,"end":646.12,"sentiment":"neutral","sentiment_score":-0.11121648124286107},{"text":"Yes.","start":649.545,"end":649.945,"sentiment":"neutral","sentiment_score":0.07430766522884369},{"text":"You're connected.","start":649.945,"end":650.605,"sentiment":"neutral","sentiment_score":0.0881468802690506},{"text":"Okay.","start":650.825,"end":651.325,"sentiment":"neutral","sentiment_score":0.03455767035484314}],"sentiment":"neutral","sentiment_score":-0.037348899990320206,"num_words":12,"start":640.42,"end":651.325},{"sentences":[{"text":"So in the address bar at the browser, type the IP address printed on the back of your router.","start":651.945,"end":661.405,"sentiment":"neutral","sentiment_score":0.007231136685923526},{"text":"Yeah.","start":666.98004,"end":667.48004,"sentiment":"neutral","sentiment_score":-0.002774725668132305},{"text":"The router.","start":669.14,"end":669.96,"sentiment":"neutral","sentiment_score":-0.02234272100031376},{"text":"The ASUS.","start":671.22003,"end":672.04004,"sentiment":"neutral","sentiment_score":-0.03853519819676876},{"text":"Yeah.","start":677.005,"end":677.505,"sentiment":"neutral","sentiment_score":-0.013638095930218697}],"sentiment":"neutral","sentiment_score":-0.00003108251839876175,"num_words":25,"start":651.945,"end":677.505},{"sentences":[{"text":"Yeah.","start":680.20496,"end":680.70496,"sentiment":"neutral","sentiment_score":-0.017512625083327293},{"text":"It says IP address or there's no IP address written?","start":680.845,"end":685.805,"sentiment":"neutral","sentiment_score":-0.04750024024397135},{"text":"It's just one nine two.","start":685.805,"end":687.425,"sentiment":"neutral","sentiment_score":-0.03805894330143929},{"text":"Is it okay if I request a picture?","start":693.11005,"end":695.13,"sentiment":"neutral","sentiment_score":0.051856637466698885},{"text":"Just via WhatsApp right now.","start":697.03,"end":700.73004,"sentiment":"neutral","sentiment_score":0.03468935713171959}],"sentiment":"neutral","sentiment_score":-0.0032589606426913164,"num_words":29,"start":680.20496,"end":700.73004},{"sentences":[{"text":"I think my colleagues and you already have a conversation via WhatsApp.","start":709.055,"end":716.195,"sentiment":"neutral","sentiment_score":0.04333002849792441},{"text":"You can just message there or reply.","start":720.495,"end":724.31,"sentiment":"neutral","sentiment_score":0.017464693635702133},{"text":"Okay.","start":727.81,"end":728.31,"sentiment":"neutral","sentiment_score":0.011338211596012115},{"text":"I thought you're getting this router, the one that you you send us the picture, the 10 d v.","start":737.745,"end":746.08496,"sentiment":"neutral","sentiment_score":-0.021421368773046293},{"text":"Am I speaking with Jack Girio?","start":757.05,"end":758.91,"sentiment":"neutral","sentiment_score":-0.24932442605495453}],"sentiment":"neutral","sentiment_score":-0.02776447008881304,"num_words":45,"start":709.055,"end":758.91},{"sentences":[{"text":"Right?","start":759.05,"end":759.55,"sentiment":"neutral","sentiment_score":-0.06391169875860214},{"text":"Yeah.","start":762.545,"end":762.70496,"sentiment":"neutral","sentiment_score":0.009239659644663334},{"text":"Yeah.","start":762.70496,"end":763.185,"sentiment":"neutral","sentiment_score":0.024496756494045258},{"text":"You just send us today a picture of the Tenda b e 3,600 dual band Wi Fi seven router.","start":763.185,"end":771.125,"sentiment":"neutral","sentiment_score":0.04483660937924134},{"text":"Mhmm.","start":774.385,"end":774.885,"sentiment":"neutral","sentiment_score":-0.04522014409303665}],"sentiment":"neutral","sentiment_score":0.03376087615185458,"num_words":23,"start":759.05,"end":774.885},{"sentences":[{"text":"Other one, this router that we're troubleshooting.","start":779.11,"end":782.01,"sentiment":"neutral","sentiment_score":-0.17296706352915084},{"text":"Okay.","start":784.79004,"end":785.29004,"sentiment":"neutral","sentiment_score":0.04413916915655136},{"text":"I see there's no IP address.","start":795.465,"end":797.145,"sentiment":"neutral","sentiment_score":-0.09833700706561406},{"text":"Hang on.","start":797.145,"end":797.545,"sentiment":"neutral","sentiment_score":-0.11105160415172577},{"text":"Let me just review the picture.","start":797.545,"end":799.085,"sentiment":"neutral","sentiment_score":-0.03634600217143694}],"sentiment":"neutral","sentiment_score":-0.09985597905787555,"num_words":22,"start":779.11,"end":799.085},{"sentences":[{"text":"Upon checking here, the IP address is the factory default setting.","start":807.08997,"end":812.55,"sentiment":"neutral","sentiment_score":-0.0038735540583729744},{"text":"Can you see that one?","start":813.08997,"end":814.38995,"sentiment":"neutral","sentiment_score":-0.0022315733134746552},{"text":"It says here factory default setting HTTP //www.acesrouter.","start":830.045,"end":843.54,"sentiment":"neutral","sentiment_score":-0.0077795618562959135},{"text":"Sir, it's kinda blurred or router.com.","start":843.76,"end":848.09503,"sentiment":"negative","sentiment_score":-0.4160396009683609},{"text":"On the black part of your router, Can you see ACES model r t a x below that one?","start":852.875,"end":870.36,"sentiment":"neutral","sentiment_score":-0.02137776485056077}],"sentiment":"neutral","sentiment_score":-0.06160037947001354,"num_words":49,"start":807.08997,"end":870.36},{"sentences":[{"text":"Can you see factory default setting HTTP?","start":872.42,"end":876.245,"sentiment":"neutral","sentiment_score":0.011256884916552476},{"text":"Can you see that?","start":879.34503,"end":880.485,"sentiment":"neutral","sentiment_score":-0.006823260337114334},{"text":"Can you see that one?","start":890.06,"end":891.36005,"sentiment":"neutral","sentiment_score":-0.012369446456432343},{"text":"Hello?","start":903.315,"end":903.815,"sentiment":"neutral","sentiment_score":-0.0194015484303236},{"text":"Can you hear me?","start":903.875,"end":904.85504,"sentiment":"neutral","sentiment_score":-0.03521801298484206}],"sentiment":"neutral","sentiment_score":-0.008124556170687788,"num_words":21,"start":872.42,"end":904.85504},{"sentences":[{"text":"Yes.","start":907.395,"end":907.895,"sentiment":"neutral","sentiment_score":0.036204829812049866},{"text":"Yeah.","start":915.23505,"end":915.635,"sentiment":"neutral","sentiment_score":0.07413987815380096},{"text":"Just copy it as it is, the httpupuntilthe.com.","start":915.635,"end":920.94995,"sentiment":"neutral","sentiment_score":0.08058750862255692},{"text":"Then once entered, it should bring you to a web page again asking username and password.","start":924.44995,"end":931.75,"sentiment":"neutral","sentiment_score":0.06315425666980445},{"text":"Kindly let me know if you are done answering the HTTP.","start":943.305,"end":954.76996,"sentiment":"neutral","sentiment_score":0.013364281336014921}],"sentiment":"neutral","sentiment_score":0.05168972914484707,"num_words":37,"start":907.395,"end":954.76996},{"sentences":[{"text":"Yeah.","start":965.735,"end":966.235,"sentiment":"neutral","sentiment_score":0.12563855946063995},{"text":"Mhmm.","start":968.295,"end":968.795,"sentiment":"neutral","sentiment_score":0.02405364438891411},{"text":"Yeah.","start":971.255,"end":971.65497,"sentiment":"neutral","sentiment_score":0.03003738634288311},{"text":"Can you send me screen screenshot, please?","start":971.65497,"end":973.995,"sentiment":"neutral","sentiment_score":0.01694939924137933},{"text":"It did not ask you anymore for a username and password unlike before?","start":977.65497,"end":982.01996,"sentiment":"neutral","sentiment_score":-0.1747873700582064}],"sentiment":"neutral","sentiment_score":-0.08582001851628655,"num_words":23,"start":965.735,"end":982.01996},{"sentences":[{"text":"No.","start":989.36,"end":989.86,"sentiment":"neutral","sentiment_score":-0.3100380003452301},{"text":"After you enter the the link, it did not ask you a username and password, or you still entered it?","start":990.16,"end":998.045,"sentiment":"neutral","sentiment_score":-0.2206482082605362},{"text":"Okay.","start":1009.48,"end":1009.98,"sentiment":"neutral","sentiment_score":-0.05764596164226532},{"text":"Yeah.","start":1021.205,"end":1021.525,"sentiment":"neutral","sentiment_score":-0.10776226967573166},{"text":"Because he's not aware though.","start":1021.525,"end":1023.525,"sentiment":"neutral","sentiment_score":-0.2030891478061676}],"sentiment":"neutral","sentiment_score":-0.21085200485374248,"num_words":28,"start":989.36,"end":1023.525},{"sentences":[{"text":"We're on the phone right now.","start":1023.525,"end":1025.145,"sentiment":"neutral","sentiment_score":-0.14546150714159012},{"text":"Not yet.","start":1042.95,"end":1043.77,"sentiment":"neutral","sentiment_score":-0.13621114939451218},{"text":"But I can see your typing.","start":1046.63,"end":1048.41,"sentiment":"neutral","sentiment_score":0.03755791547397772},{"text":"Yeah.","start":1085.955,"end":1086.455,"sentiment":"neutral","sentiment_score":0.012284697964787483},{"text":"Let me just review it.","start":1086.995,"end":1088.275,"sentiment":"neutral","sentiment_score":0.040521974116563796}],"sentiment":"neutral","sentiment_score":-0.03524746401235461,"num_words":20,"start":1023.525,"end":1088.275},{"sentences":[{"text":"Hang on.","start":1088.275,"end":1089.0,"sentiment":"neutral","sentiment_score":0.0213998444378376},{"text":"So just to confirm Yes.","start":1106.615,"end":1112.155,"sentiment":"neutral","sentiment_score":0.035443640500307086},{"text":"Mhmm.","start":1112.855,"end":1113.355,"sentiment":"neutral","sentiment_score":0.050548311322927475},{"text":"Mhmm.","start":1123.16,"end":1123.66,"sentiment":"neutral","sentiment_score":0.03933518007397652},{"text":"Can you send me a screenshot again, please?","start":1124.12,"end":1126.2201,"sentiment":"neutral","sentiment_score":0.06478220969438553}],"sentiment":"neutral","sentiment_score":0.04871523884289405,"num_words":17,"start":1088.275,"end":1126.2201},{"sentences":[{"text":"So this is this is what you get after you enter the h t t p slash /ww.aces.","start":1128.92,"end":1143.885,"sentiment":"neutral","sentiment_score":0.027265548628444474},{"text":"Okay.","start":1153.29,"end":1153.79,"sentiment":"neutral","sentiment_score":-0.0854102075099945},{"text":"Mhmm.","start":1157.13,"end":1157.505,"sentiment":"neutral","sentiment_score":-0.11209909617900848},{"text":"Hang on.","start":1175.0,"end":1175.4,"sentiment":"neutral","sentiment_score":-0.01709165796637535},{"text":"Let me just check.","start":1175.4,"end":1176.54,"sentiment":"neutral","sentiment_score":0.012024129275232553}],"sentiment":"neutral","sentiment_score":0.011814760491968347,"num_words":26,"start":1128.92,"end":1176.54},{"sentences":[{"text":"Can we click yes?","start":1191.0651,"end":1192.3451,"sentiment":"neutral","sentiment_score":0.026919474359601736},{"text":"Let's try.","start":1192.3451,"end":1193.2451,"sentiment":"neutral","sentiment_score":-0.02375547494739294},{"text":"Actually, this is the first time I encountered this kind of configuration.","start":1193.385,"end":1197.5651,"sentiment":"neutral","sentiment_score":-0.247491338600715},{"text":"Mhmm.","start":1211.515,"end":1212.015,"sentiment":"neutral","sentiment_score":-0.11314010620117188},{"text":"Can you send me screenshot again, please?","start":1218.395,"end":1220.495,"sentiment":"neutral","sentiment_score":-0.03243788491402354}],"sentiment":"neutral","sentiment_score":-0.12499747754862675,"num_words":26,"start":1191.0651,"end":1220.495},{"sentences":[{"text":"Mhmm.","start":1221.835,"end":1222.335,"sentiment":"neutral","sentiment_score":-0.012740729376673698},{"text":"Actually, I'm not sure because when we're using a TeamViewer, it should have an Internet.","start":1244.525,"end":1250.785,"sentiment":"neutral","sentiment_score":-0.13846501111984252},{"text":"But we can try right now for me to access remotely your computer.","start":1250.925,"end":1256.8999,"sentiment":"neutral","sentiment_score":-0.08848054334521294},{"text":"Okay.","start":1261.76,"end":1262.1599,"sentiment":"neutral","sentiment_score":0.051595162600278854},{"text":"Sure.","start":1262.1599,"end":1262.6599,"sentiment":"neutral","sentiment_score":0.03373771160840988}],"sentiment":"neutral","sentiment_score":-0.10176226082107713,"num_words":31,"start":1221.835,"end":1262.6599},{"sentences":[{"text":"Can you click advance, please?","start":1264.1599,"end":1265.94,"sentiment":"neutral","sentiment_score":0.03456869497895241},{"text":"Mhmm.","start":1267.76,"end":1268.235,"sentiment":"neutral","sentiment_score":-0.002558688633143902},{"text":"Then let me know what what are the options.","start":1272.635,"end":1274.975,"sentiment":"neutral","sentiment_score":-0.024920788490109973},{"text":"Okay.","start":1287.48,"end":1287.98,"sentiment":"neutral","sentiment_score":-0.13817068934440613},{"text":"Okay.","start":1298.155,"end":1298.475,"sentiment":"neutral","sentiment_score":0.008960084989666939}],"sentiment":"neutral","sentiment_score":-0.010777230264947694,"num_words":17,"start":1264.1599,"end":1298.475},{"sentences":[{"text":"Yeah.","start":1298.475,"end":1298.7949,"sentiment":"neutral","sentiment_score":0.009316278621554376},{"text":"Can you click yeah.","start":1298.7949,"end":1300.075,"sentiment":"neutral","sentiment_score":0.021415633149445057},{"text":"Continue.","start":1300.075,"end":1300.575,"sentiment":"neutral","sentiment_score":0.019208146259188652},{"text":"Can you take a screenshot, please?","start":1307.595,"end":1310.07,"sentiment":"neutral","sentiment_score":0.06970285189648469},{"text":"Can I see?","start":1310.07,"end":1310.97,"sentiment":"neutral","sentiment_score":0.01774196761349837}],"sentiment":"neutral","sentiment_score":0.0390419981131951,"num_words":15,"start":1298.475,"end":1310.97},{"sentences":[{"text":"Okay.","start":1331.245,"end":1331.745,"sentiment":"neutral","sentiment_score":0.16108790040016174},{"text":"Yeah.","start":1342.46,"end":1342.86,"sentiment":"neutral","sentiment_score":0.06486932933330536},{"text":"Let me just check the picture.","start":1342.86,"end":1344.88,"sentiment":"neutral","sentiment_score":0.04018347865591446},{"text":"Still waiting.","start":1345.26,"end":1346.08,"sentiment":"neutral","sentiment_score":0.009132194332778452},{"text":"Yes, please.","start":1383.6951,"end":1384.595,"sentiment":"neutral","sentiment_score":0.04359650798141956}],"sentiment":"neutral","sentiment_score":0.04770962552477916,"num_words":12,"start":1331.245,"end":1384.595},{"sentences":[{"text":"Can I see the option for the choose operation mode?","start":1440.305,"end":1444.2001,"sentiment":"neutral","sentiment_score":0.04057864360511303},{"text":"Please click the arrow.","start":1449.14,"end":1450.68,"sentiment":"neutral","sentiment_score":0.022592479828745127},{"text":"Okay.","start":1502.47,"end":1502.87,"sentiment":"neutral","sentiment_score":0.06595852971076965},{"text":"Let me just review the picture.","start":1502.87,"end":1504.39,"sentiment":"neutral","sentiment_score":0.06780898198485374},{"text":"Hang on.","start":1504.39,"end":1505.13,"sentiment":"neutral","sentiment_score":0.06141812354326248}],"sentiment":"neutral","sentiment_score":0.0474697836553273,"num_words":23,"start":1440.305,"end":1505.13},{"sentences":[{"text":"Yeah.","start":1542.765,"end":1543.085,"sentiment":"neutral","sentiment_score":0.0224108062684536},{"text":"I was just about to tell you.","start":1543.085,"end":1544.9249,"sentiment":"neutral","sentiment_score":-0.007774597033858299},{"text":"Can we try to click that?","start":1544.9249,"end":1547.4249,"sentiment":"neutral","sentiment_score":-0.0037083985904852548},{"text":"Yeah.","start":1552.87,"end":1553.37,"sentiment":"neutral","sentiment_score":0.06784278154373169},{"text":"Yeah.","start":1553.4299,"end":1553.9299,"sentiment":"neutral","sentiment_score":0.08142794668674469}],"sentiment":"neutral","sentiment_score":0.005938060232438147,"num_words":16,"start":1542.765,"end":1553.9299},{"sentences":[{"text":"Can you select that one p p p p p p o e, then type in the username and password?","start":1553.99,"end":1561.13,"sentiment":"neutral","sentiment_score":0.06581393470987677},{"text":"Mhmm.","start":1561.75,"end":1562.25,"sentiment":"neutral","sentiment_score":0.033437855541706085},{"text":"Okay.","start":1562.39,"end":1562.7899,"sentiment":"neutral","sentiment_score":0.08149997889995575},{"text":"Sure.","start":1562.7899,"end":1563.2899,"sentiment":"neutral","sentiment_score":0.12035578489303587},{"text":"So select the PPPOE, then after that, it should be asking you username and password.","start":1594.1449,"end":1600.565,"sentiment":"neutral","sentiment_score":0.11270921428998311}],"sentiment":"neutral","sentiment_score":0.08532132968110473,"num_words":38,"start":1553.99,"end":1600.565},{"sentences":[{"text":"Just type in the username and password we provided you.","start":1602.945,"end":1606.6449,"sentiment":"neutral","sentiment_score":0.15846424624323846},{"text":"I think it's already here as well on your chats with my colleagues.","start":1606.87,"end":1611.45,"sentiment":"neutral","sentiment_score":0.17435929695001015},{"text":"Mhmm.","start":1622.4551,"end":1622.9551,"sentiment":"neutral","sentiment_score":0.06057882308959961},{"text":"Okay.","start":1635.175,"end":1635.675,"sentiment":"neutral","sentiment_score":0.08849600702524185},{"text":"Yeah.","start":1716.765,"end":1717.265,"sentiment":"neutral","sentiment_score":0.09414641559123992}],"sentiment":"neutral","sentiment_score":0.157482098788023,"num_words":26,"start":1602.945,"end":1717.265},{"sentences":[{"text":"Kindly click next, please.","start":1717.805,"end":1719.665,"sentiment":"neutral","sentiment_score":0.08762038685381413},{"text":"Mhmm.","start":1723.3251,"end":1723.8251,"sentiment":"neutral","sentiment_score":0.03799298405647278},{"text":"The PPPOEPassword?","start":1731.33,"end":1733.03,"sentiment":"neutral","sentiment_score":-0.013982839416712523},{"text":"Yeah.","start":1745.8251,"end":1746.3251,"sentiment":"neutral","sentiment_score":-0.04322340711951256},{"text":"Yeah.","start":1756.0701,"end":1756.31,"sentiment":"neutral","sentiment_score":0.0514376237988472}],"sentiment":"neutral","sentiment_score":0.040969229924182095,"num_words":9,"start":1717.805,"end":1756.31},{"sentences":[{"text":"Kindly send me the screenshot so we can confirm.","start":1756.31,"end":1759.3701,"sentiment":"neutral","sentiment_score":0.0517296004626486},{"text":"Yeah.","start":1774.245,"end":1774.645,"sentiment":"neutral","sentiment_score":0.017076808959245682},{"text":"So I think this is for the Wi Fi name and Wi Fi password.","start":1774.645,"end":1780.42,"sentiment":"neutral","sentiment_score":0.0015939529985189438},{"text":"Yep.","start":1785.12,"end":1785.62,"sentiment":"neutral","sentiment_score":0.04324425756931305},{"text":"Just click apply.","start":1785.68,"end":1786.74,"sentiment":"neutral","sentiment_score":0.014894665529330572}],"sentiment":"neutral","sentiment_score":0.02117452890213047,"num_words":28,"start":1756.31,"end":1786.74},{"sentences":[{"text":"Let's just skip this one.","start":1787.12,"end":1789.06,"sentiment":"neutral","sentiment_score":0.017761155590415002},{"text":"Mhmm.","start":1789.4401,"end":1789.9401,"sentiment":"neutral","sentiment_score":0.03956324979662895},{"text":"Okay.","start":1798.7849,"end":1799.2849,"sentiment":"neutral","sentiment_score":0.05206955969333649},{"text":"Okay.","start":1809.87,"end":1810.35,"sentiment":"neutral","sentiment_score":0.04707930237054825},{"text":"Can we click next again until it's done?","start":1810.35,"end":1814.93,"sentiment":"neutral","sentiment_score":0.036645510233938694}],"sentiment":"neutral","sentiment_score":0.03254262323025614,"num_words":16,"start":1787.12,"end":1814.93},{"sentences":[{"text":"Mhmm.","start":1815.07,"end":1815.57,"sentiment":"neutral","sentiment_score":0.051533717662096024},{"text":"Okay.","start":1818.205,"end":1818.705,"sentiment":"neutral","sentiment_score":0.1111072078347206},{"text":"Now can we click next, please?","start":1835.94,"end":1837.96,"sentiment":"neutral","sentiment_score":0.07234064179162185},{"text":"Mhmm.","start":1845.685,"end":1846.185,"sentiment":"neutral","sentiment_score":0.04384970664978027},{"text":"Mhmm.","start":1848.885,"end":1849.385,"sentiment":"neutral","sentiment_score":0.05712112784385681}],"sentiment":"neutral","sentiment_score":0.06976556107401848,"num_words":10,"start":1815.07,"end":1849.385},{"sentences":[{"text":"Okay.","start":1851.6051,"end":1852.1051,"sentiment":"neutral","sentiment_score":0.09042661637067796},{"text":"Can you send me a screenshot?","start":1912.9249,"end":1914.3049,"sentiment":"neutral","sentiment_score":0.039916024232904114},{"text":"Okay.","start":1914.9249,"end":1915.245,"sentiment":"neutral","sentiment_score":0.0498470664024353},{"text":"Hang on.","start":1915.245,"end":1915.68,"sentiment":"neutral","sentiment_score":0.03970702551305294},{"text":"Mhmm.","start":1938.0449,"end":1938.5449,"sentiment":"neutral","sentiment_score":0.04981427639722824}],"sentiment":"neutral","sentiment_score":0.04627255959944292,"num_words":11,"start":1851.6051,"end":1938.5449},{"sentences":[{"text":"That's just it says the Internet connection setting is finished, So you should establish a Internet now after a few minutes.","start":1938.845,"end":1948.72,"sentiment":"neutral","sentiment_score":0.07552430725523404},{"text":"Okay.","start":1954.905,"end":1955.405,"sentiment":"neutral","sentiment_score":0.017517996951937675},{"text":"Mhmm.","start":1961.865,"end":1962.265,"sentiment":"neutral","sentiment_score":-0.0005309563130140305},{"text":"Okay.","start":1962.265,"end":1962.765,"sentiment":"neutral","sentiment_score":0.007020575925707817},{"text":"That may take a few minutes.","start":1964.265,"end":1965.805,"sentiment":"neutral","sentiment_score":-0.015649165958166122}],"sentiment":"neutral","sentiment_score":0.05053743577251832,"num_words":30,"start":1938.845,"end":1965.805},{"sentences":[{"text":"Let me just check.","start":1992.535,"end":1993.8351,"sentiment":"neutral","sentiment_score":-0.03891266044229269},{"text":"Yeah.","start":1999.72,"end":2000.12,"sentiment":"neutral","sentiment_score":0.05005527660250664},{"text":"No need for for you to change it.","start":2000.12,"end":2002.62,"sentiment":"neutral","sentiment_score":-0.053946021012961864},{"text":"Is the Internet status still check connection?","start":2027.52,"end":2030.5,"sentiment":"neutral","sentiment_score":-0.007514447239892823},{"text":"Mhmm.","start":2032.3201,"end":2032.8201,"sentiment":"neutral","sentiment_score":0.014529578387737274}],"sentiment":"neutral","sentiment_score":-0.027392146931517692,"num_words":21,"start":1992.535,"end":2032.8201},{"sentences":[{"text":"Okay.","start":2033.28,"end":2033.78,"sentiment":"neutral","sentiment_score":0.014807319268584251},{"text":"Yeah.","start":2035.52,"end":2036.02,"sentiment":"neutral","sentiment_score":0.07307155430316925},{"text":"Wait a while for verifying.","start":2036.24,"end":2037.9401,"sentiment":"neutral","sentiment_score":0.01659782640635967},{"text":"Let's just wait for it.","start":2038.0801,"end":2040.1549,"sentiment":"neutral","sentiment_score":0.024800750985741617},{"text":"Yeah.","start":2067.6448,"end":2068.1448,"sentiment":"neutral","sentiment_score":0.11072755604982376}],"sentiment":"neutral","sentiment_score":0.031199947429391053,"num_words":13,"start":2033.28,"end":2068.1448},{"sentences":[{"text":"We can yeah.","start":2068.285,"end":2069.005,"sentiment":"neutral","sentiment_score":0.13586353262265524},{"text":"You can do that later on.","start":2069.005,"end":2071.025,"sentiment":"neutral","sentiment_score":0.1251657990117868},{"text":"Mhmm.","start":2072.365,"end":2072.865,"sentiment":"neutral","sentiment_score":0.029934652149677277},{"text":"Mhmm.","start":2076.2048,"end":2076.7048,"sentiment":"neutral","sentiment_score":0.018793180584907532},{"text":"That's your top priority.","start":2076.765,"end":2078.1448,"sentiment":"positive","sentiment_score":0.38356534391641617}],"sentiment":"neutral","sentiment_score":0.18277164002259572,"num_words":15,"start":2068.285,"end":2078.1448},{"sentences":[{"text":"While we're waiting, is it okay if you send me the picture of how the key how did you connect the cables?","start":2137.8699,"end":2144.6099,"sentiment":"neutral","sentiment_score":0.08122544312341647},{"text":"The cable to the router from the router to the NTT box.","start":2145.355,"end":2150.7952,"sentiment":"neutral","sentiment_score":0.03494948195293546},{"text":"Yeah.","start":2150.7952,"end":2151.2952,"sentiment":"neutral","sentiment_score":0.03852057829499245},{"text":"Mhmm.","start":2152.955,"end":2153.455,"sentiment":"neutral","sentiment_score":0.029271047562360764},{"text":"Okay.","start":2245.46,"end":2245.8599,"sentiment":"neutral","sentiment_score":0.04715821519494057}],"sentiment":"neutral","sentiment_score":0.06273792900547788,"num_words":37,"start":2137.8699,"end":2245.8599},{"sentences":[{"text":"Got it.","start":2245.8599,"end":2246.52,"sentiment":"neutral","sentiment_score":0.07232436165213585},{"text":"Just checking.","start":2247.5398,"end":2248.44,"sentiment":"neutral","sentiment_score":0.03816133737564087},{"text":"Mhmm.","start":2248.98,"end":2249.48,"sentiment":"neutral","sentiment_score":0.02703850530087948},{"text":"Yeah.","start":2254.02,"end":2254.26,"sentiment":"neutral","sentiment_score":0.0456506684422493},{"text":"So all is properly plugged in.","start":2254.26,"end":2256.1948,"sentiment":"neutral","sentiment_score":0.09971651559074719}],"sentiment":"neutral","sentiment_score":0.07432997211193045,"num_words":12,"start":2245.8599,"end":2256.1948},{"sentences":[{"text":"Is it still checking connection?","start":2256.1948,"end":2259.1748,"sentiment":"neutral","sentiment_score":0.024438401684165},{"text":"Can you try to click the reboot next to the log out?","start":2265.075,"end":2269.49,"sentiment":"neutral","sentiment_score":-0.0270768612002333},{"text":"Okay.","start":2274.35,"end":2274.85,"sentiment":"neutral","sentiment_score":-0.022159196436405185},{"text":"Yeah.","start":2284.805,"end":2285.305,"sentiment":"neutral","sentiment_score":0.0004405360668897629},{"text":"Thank you.","start":2383.8801,"end":2384.54,"sentiment":"positive","sentiment_score":0.33457140624523163}],"sentiment":"neutral","sentiment_score":0.021175896482808248,"num_words":21,"start":2256.1948,"end":2384.54},{"sentences":[{"text":"Hello?","start":2392.655,"end":2393.155,"sentiment":"neutral","sentiment_score":0.05579651892185211},{"text":"Yes.","start":2394.895,"end":2395.395,"sentiment":"neutral","sentiment_score":0.0642504096031189},{"text":"I can hear you.","start":2395.615,"end":2396.675,"sentiment":"neutral","sentiment_score":0.0801399927586317},{"text":"Mhmm.","start":2396.9749,"end":2397.4749,"sentiment":"neutral","sentiment_score":0.02696251310408115},{"text":"Mhmm.","start":2399.935,"end":2400.435,"sentiment":"neutral","sentiment_score":0.05944780632853508}],"sentiment":"neutral","sentiment_score":0.06587715237401426,"num_words":8,"start":2392.655,"end":2400.435},{"sentences":[{"text":"It's working?","start":2404.6301,"end":2405.37,"sentiment":"neutral","sentiment_score":0.09621188044548035},{"text":"Yeah.","start":2408.87,"end":2409.37,"sentiment":"neutral","sentiment_score":0.01897194422781467},{"text":"Okay.","start":2414.55,"end":2415.045,"sentiment":"neutral","sentiment_score":0.03367875516414642},{"text":"Can we try it to other device, like, on your phone?","start":2415.365,"end":2418.825,"sentiment":"neutral","sentiment_score":0.020076520486988804},{"text":"Let's try to use it again to double check.","start":2418.885,"end":2422.585,"sentiment":"neutral","sentiment_score":0.02697980052067174}],"sentiment":"neutral","sentiment_score":0.02953059959691018,"num_words":24,"start":2404.6301,"end":2422.585},{"sentences":[{"text":"Yeah.","start":2431.57,"end":2432.07,"sentiment":"neutral","sentiment_score":0.03324625641107559},{"text":"Mhmm.","start":2432.21,"end":2432.71,"sentiment":"neutral","sentiment_score":0.0350811630487442},{"text":"It's working now?","start":2448.2349,"end":2449.455,"sentiment":"neutral","sentiment_score":0.11490445087353389},{"text":"Okay.","start":2451.755,"end":2452.255,"sentiment":"neutral","sentiment_score":0.2890840768814087},{"text":"Great.","start":2452.4749,"end":2452.9749,"sentiment":"positive","sentiment_score":0.4721982479095459}],"sentiment":"neutral","sentiment_score":0.16776044241019658,"num_words":7,"start":2431.57,"end":2452.9749},{"sentences":[{"text":"So you're all set now.","start":2453.435,"end":2454.795,"sentiment":"positive","sentiment_score":0.4434517502784729},{"text":"Yeah.","start":2454.795,"end":2455.26,"sentiment":"neutral","sentiment_score":0.2502041161060333},{"text":"So if you run into any issues or have more questions, feel free to give us a call anytime or call us via WhatsApp.","start":2455.66,"end":2463.44,"sentiment":"neutral","sentiment_score":0.16163373676439127},{"text":"Yeah.","start":2463.5,"end":2464.0,"sentiment":"neutral","sentiment_score":0.32497918605804443},{"text":"Yeah.","start":2471.4749,"end":2471.9548,"sentiment":"neutral","sentiment_score":0.13146032392978668}],"sentiment":"neutral","sentiment_score":0.2125972518697381,"num_words":32,"start":2453.435,"end":2471.9548},{"sentences":[{"text":"Let me just check as well here on your end the speed.","start":2471.9548,"end":2475.335,"sentiment":"neutral","sentiment_score":0.12113000638782978},{"text":"Can you select I think you should run a speed test via computer.","start":2475.875,"end":2490.66,"sentiment":"neutral","sentiment_score":0.17917858236111128},{"text":"Yeah.","start":2493.28,"end":2493.78,"sentiment":"neutral","sentiment_score":0.1951698362827301},{"text":"Much better if you run it via a wired cable so that you will get the accurate one using speed test.net.","start":2495.6,"end":2505.825,"sentiment":"neutral","sentiment_score":0.33017179157052723},{"text":"Yeah.","start":2514.42,"end":2514.92,"sentiment":"neutral","sentiment_score":0.19838237762451172}],"sentiment":"neutral","sentiment_score":0.23145919758826494,"num_words":48,"start":2471.9548,"end":2514.92},{"sentences":[{"text":"Yeah.","start":2518.18,"end":2518.68,"sentiment":"neutral","sentiment_score":0.23451268672943115},{"text":"That so that your computer will get the accurate speed since it's connected via wired.","start":2518.9,"end":2526.52,"sentiment":"positive","sentiment_score":0.35188169678052267},{"text":"Unlike if wireless only, sometimes there's a signal interference, especially when too many devices is connected.","start":2526.915,"end":2537.2551,"sentiment":"neutral","sentiment_score":-0.05096014798618853},{"text":"Sorry?","start":2545.62,"end":2546.12,"sentiment":"neutral","sentiment_score":-0.029982248321175575},{"text":"How much?","start":2547.06,"end":2547.7202,"sentiment":"neutral","sentiment_score":-0.032393560744822025}],"sentiment":"neutral","sentiment_score":0.13150304002421243,"num_words":35,"start":2518.18,"end":2547.7202},{"sentences":[{"text":"Sorry.","start":2554.1,"end":2554.4202,"sentiment":"neutral","sentiment_score":-0.2137092351913452},{"text":"What did what is the result?","start":2554.4202,"end":2562.335,"sentiment":"neutral","sentiment_score":-0.2558264310161273},{"text":"Yeah.","start":2563.435,"end":2563.935,"sentiment":"neutral","sentiment_score":-0.07066860049962997},{"text":"Can you dictate again the result?","start":2564.555,"end":2566.635,"sentiment":"neutral","sentiment_score":-0.07929394704600175},{"text":"Sorry.","start":2566.635,"end":2567.135,"sentiment":"neutral","sentiment_score":-0.10007920861244202}],"sentiment":"neutral","sentiment_score":-0.15967862084507942,"num_words":15,"start":2554.1,"end":2567.135},{"sentences":[{"text":"Mhmm.","start":2581.3398,"end":2581.8398,"sentiment":"neutral","sentiment_score":0.022968901321291924},{"text":"1313Point6 or 33 0.","start":2588.925,"end":2593.425,"sentiment":"neutral","sentiment_score":-0.005041884956881402},{"text":"One three point six.","start":2598.48,"end":2599.94,"sentiment":"neutral","sentiment_score":-0.0041723629692569375},{"text":"Mhmm.","start":2603.44,"end":2603.94,"sentiment":"neutral","sentiment_score":0.016874700784683228},{"text":"Yeah.","start":2604.16,"end":2604.66,"sentiment":"neutral","sentiment_score":0.05494369566440582}],"sentiment":"neutral","sentiment_score":0.005266391460529782,"num_words":11,"start":2581.3398,"end":2604.66},{"sentences":[{"text":"That's correct.","start":2604.72,"end":2605.6199,"sentiment":"neutral","sentiment_score":0.18595028668642044},{"text":"You're you're getting the right speed since your device is all your phone is also connected.","start":2607.44,"end":2615.885,"sentiment":"neutral","sentiment_score":0.15289971884340048},{"text":"So that's why it's not getting 100 over 20.","start":2617.065,"end":2620.685,"sentiment":"neutral","sentiment_score":-0.00011552663313017874},{"text":"Yeah.","start":2625.305,"end":2625.75,"sentiment":"neutral","sentiment_score":0.14524458348751068},{"text":"You can connect it.","start":2625.83,"end":2626.79,"sentiment":"neutral","sentiment_score":0.15188436582684517}],"sentiment":"neutral","sentiment_score":0.11156369943637401,"num_words":32,"start":2604.72,"end":2626.79},{"sentences":[{"text":"Just find the Wi Fi name on your TV on the available Wi Fi.","start":2626.79,"end":2631.77,"sentiment":"neutral","sentiment_score":0.10201574223382133},{"text":"Yeah.","start":2633.59,"end":2633.91,"sentiment":"neutral","sentiment_score":0.06613480299711227},{"text":"Then just the password.","start":2633.91,"end":2635.61,"sentiment":"neutral","sentiment_score":0.043701088055968285},{"text":"Yeah.","start":2635.75,"end":2636.25,"sentiment":"neutral","sentiment_score":0.07329960912466049},{"text":"Yes.","start":2675.705,"end":2676.205,"sentiment":"neutral","sentiment_score":0.035021260380744934}],"sentiment":"neutral","sentiment_score":0.0846419245714233,"num_words":21,"start":2626.79,"end":2676.205},{"sentences":[{"text":"Yeah.","start":2682.185,"end":2682.685,"sentiment":"neutral","sentiment_score":-0.019768768921494484},{"text":"No.","start":2687.11,"end":2687.35,"sentiment":"neutral","sentiment_score":-0.043428219854831696},{"text":"Because we do not have office yet, but soon on Melbourne.","start":2687.35,"end":2692.25,"sentiment":"neutral","sentiment_score":-0.027188753709197044},{"text":"Yes.","start":2696.2302,"end":2696.415,"sentiment":"neutral","sentiment_score":0.0943140834569931},{"text":"Yeah.","start":2705.855,"end":2706.095,"sentiment":"neutral","sentiment_score":0.11526302993297576}],"sentiment":"neutral","sentiment_score":-0.010179744412501654,"num_words":15,"start":2682.185,"end":2706.095},{"sentences":[{"text":"Yeah.","start":2706.095,"end":2706.495,"sentiment":"neutral","sentiment_score":0.13752399384975433},{"text":"You should.","start":2706.495,"end":2707.235,"sentiment":"neutral","sentiment_score":0.23121768236160278},{"text":"Yeah.","start":2712.05,"end":2712.29,"sentiment":"neutral","sentiment_score":0.11055120825767516},{"text":"Actually Mhmm.","start":2712.29,"end":2729.015,"sentiment":"neutral","sentiment_score":0.08686506003141403},{"text":"So wired connections are usually faster and more stable because the device connects directly to the router.","start":2730.035,"end":2738.915,"sentiment":"neutral","sentiment_score":0.14611603494952707}],"sentiment":"neutral","sentiment_score":0.14644405569719232,"num_words":23,"start":2706.095,"end":2738.915},{"sentences":[{"text":"That's why I recommending you to connect your computer via wired one.","start":2738.915,"end":2743.87,"sentiment":"neutral","sentiment_score":0.15401142400999865},{"text":"So because Wi Fi speed can be reduced by distance if wireless, like on walls, interference, the Wi Fi band being used in the device capability.","start":2744.4102,"end":2755.835,"sentiment":"neutral","sentiment_score":0.0810047468313804},{"text":"So for better yeah.","start":2756.615,"end":2758.615,"sentiment":"neutral","sentiment_score":0.055982532911002636},{"text":"For better wireless speed, connect to the five g.","start":2758.615,"end":2761.755,"sentiment":"neutral","sentiment_score":0.038409611417187586},{"text":"Does your router have five g?","start":2762.455,"end":2764.2349,"sentiment":"neutral","sentiment_score":0.0034273752050163844}],"sentiment":"neutral","sentiment_score":0.07972704195376616,"num_words":57,"start":2738.915,"end":2764.2349},{"sentences":[{"text":"Yeah.","start":2766.695,"end":2767.195,"sentiment":"neutral","sentiment_score":-0.013687871396541595},{"text":"Yeah.","start":2768.295,"end":2768.795,"sentiment":"neutral","sentiment_score":-0.001397666521370411},{"text":"And stay closer to the router.","start":2769.3,"end":2771.24,"sentiment":"neutral","sentiment_score":0.0018723883355657256},{"text":"If the wired speed reaches the expected LAN speed, the Internet service itself is working properly like what you get.","start":2771.3,"end":2780.28,"sentiment":"neutral","sentiment_score":0.03393618743866682},{"text":"And there's something.","start":2782.34,"end":2783.305,"sentiment":"neutral","sentiment_score":0.04659932479262352}],"sentiment":"neutral","sentiment_score":0.026279694040215785,"num_words":31,"start":2766.695,"end":2783.305},{"sentences":[{"text":"Yeah.","start":2783.305,"end":2783.805,"sentiment":"neutral","sentiment_score":0.016865406185388565},{"text":"Mhmm.","start":2800.76,"end":2801.0798,"sentiment":"neutral","sentiment_score":0.0034538153558969498},{"text":"Yeah.","start":2801.0798,"end":2801.5798,"sentiment":"neutral","sentiment_score":0.001621072180569172},{"text":"Yeah.","start":2805.16,"end":2805.66,"sentiment":"neutral","sentiment_score":0.007203148677945137},{"text":"Anywhere on the router next to the WAN port because the NTT box is connected to the WAN port, right, right now?","start":2805.7998,"end":2815.915,"sentiment":"neutral","sentiment_score":0.020168434108861467}],"sentiment":"neutral","sentiment_score":0.01818649972287508,"num_words":26,"start":2783.305,"end":2815.915},{"sentences":[{"text":"Yeah.","start":2816.135,"end":2816.635,"sentiment":"neutral","sentiment_score":0.04354044049978256},{"text":"Should always be there.","start":2817.335,"end":2818.695,"sentiment":"neutral","sentiment_score":0.07838750258088112},{"text":"So the available port next to it, you can connect either TV, laptop, or computer.","start":2818.695,"end":2826.81,"sentiment":"neutral","sentiment_score":0.06420620928208033},{"text":"Yeah.","start":2830.23,"end":2830.73,"sentiment":"neutral","sentiment_score":0.009312513284385204},{"text":"LAN 1, LAN 2, or LAN 3.","start":2831.11,"end":2833.37,"sentiment":"neutral","sentiment_score":0.009036948106118612}],"sentiment":"neutral","sentiment_score":0.04974124071720455,"num_words":28,"start":2816.135,"end":2833.37},{"sentences":[{"text":"Those will work well.","start":2835.155,"end":2837.175,"sentiment":"neutral","sentiment_score":0.23251672089099884},{"text":"Yeah.","start":2841.235,"end":2841.635,"sentiment":"neutral","sentiment_score":0.08171145617961884},{"text":"Then the wireless one.","start":2841.635,"end":2843.255,"sentiment":"neutral","sentiment_score":0.057048456743359566},{"text":"Mhmm.","start":2846.435,"end":2846.935,"sentiment":"positive","sentiment_score":0.3842929601669311},{"text":"Yeah.","start":2848.915,"end":2849.31,"sentiment":"neutral","sentiment_score":0.0816376656293869}],"sentiment":"neutral","sentiment_score":0.15508207204667004,"num_words":11,"start":2835.155,"end":2849.31},{"sentences":[{"text":"You're welcome.","start":2849.3901,"end":2850.19,"sentiment":"positive","sentiment_score":0.6509183347225189},{"text":"Just give us a callback again if you run into any issues so we can assist you with that.","start":2850.19,"end":2856.21,"sentiment":"neutral","sentiment_score":0.2977532391485415},{"text":"Yeah.","start":2856.51,"end":2856.99,"sentiment":"positive","sentiment_score":0.5500771403312683},{"text":"Have a great day.","start":2856.99,"end":2858.11,"sentiment":"positive","sentiment_score":0.7615738064050674},{"text":"Bye.","start":2858.11,"end":2858.61,"sentiment":"positive","sentiment_score":0.4643041491508484}],"sentiment":"positive","sentiment_score":0.40814165660628565,"num_words":27,"start":2849.3901,"end":2858.61}]}}]},{"alternatives":[{"transcript":"Yeah. Hello, Marina. This is Jack. I spoke to you before regarding my Internet connection. Yeah. Yeah. Hi. How are you? Yeah. It's Jack Jack Jack Curia. Yeah. I have the new router. My your colleague, he sent me one called the Isuzu something the Isuzu router. And yeah. The Isuzu one. I'll just have the model here. So, basically, it's called the Isuzu r t a x 1,800 s. So it is a x 1,000 eight 100 s s dual router. It's a Wi Fi six one. Yep. Yeah. Wi Fi six. Yeah. It has Wi Fi six. That's your code if you send me. It says Wi Fi six. Yeah. No. No. That's it. You tell me to buy this one. It's good one. Yeah. He said he can send me one or if if I want, I can go to JB Hi Fi and purchase one. But the the the reason I don't wanna wait too long, that's why I just went and purchased one, to be honest. Yeah. So I just purchased it, and I put the I plug in the cables and everything, but I don't know what to do now. Like, what do I have to do now? Not not yet. So I already disconnected the WiFi on my desktop, and I put the username and all that. It's all connected. And on the on the browser, I opened the browser and I put what was it? One nine two one six eight dot one point one. Hello? Yeah. Here it says welcome to Azusa router. HTTPS is actively more secure web protocol. We strongly suggest to via HTTPS protocol. Please download certificate and install it. Trust road certification authorization store, and then click here to continue. I already download the certificate and installed it. Credential? Where do I enter them exactly? Where where do I put them? Yep. How do I enter? No. Yeah. So how do I get it into the router's interface? Yes. Yes. Correct. Yep. Yep. Yes. No. Because I didn't put the the credential, the p p o e. Computer desktop. Yeah. I already connected it yesterday with your colleague, and it was working fine. No problem. Yeah. It was it was working. Like, I connected directly from that cable from the black small box directly to my computer, and the Internet was working. And he advised me to get a new router. So I just went and got the new router. Because it was only working through the cable. That's why. Yeah. It was not working via the yeah. Yes. No. No. It's not connected by a wire. It's basically I'm not I'm not using any cables. I just plugged in the new router. Oh, yeah. I'd I'd I'm just trying to connect the stuff now. If you could help me pull this, I'll be good. From my router to computer? What do you mean? Like, you want the cable exact towards to my computer? Yeah. I have the link. Please don't. Just don't confuse me. Okay. Your colleague tell me to go and get a new router. Okay? I went and I purchased a new router. Okay? All I have to do now is connect to the the triple p o e. Okay? And that's it. So we can use the wireless. I don't know why why you're confusing. Like, you're telling me to plug it straight to the computer. Why are we doing that? I don't need to plug it. I know it's gonna work. So we need to connect to the straight to the to the wireless. Okay? I'm just it's been three days with no Internet connection, and your company has been very horrible, to be honest, you know? I'm very I'm very upset now. Okay? I'm thinking to cancel everything now. Yeah. It's not active. I'm not receiving any Internet. I don't have any Internet connection. What do you mean active? It's not active. Okay? Yeah. That's why your colleague, he tell me it's it's everything is a green light. Everything is working with the new router with the old router. Okay? I take it to the shop and they tested it. Everything is working. I don't know why you say it's not working. Okay. Anyway, I went and I purchased the new router. Your colleague, he told me about. Okay? And now I still don't have connection. And you're telling me I don't know what you're telling me, to be honest. You're telling me to plug the the cable towards the computer. I don't need that. I need the Wi Fi. I I need the wireless connection. Okay? That's how it's supposed to be. Oh, just step by step, please. One second. Step by step. Gotcha. So now here, where where where exactly where do I put the the new the the interface? How how do I enter the interface? What do you mean by enter the interface? You mean the one point Yeah. I opened the browser and then what do I put? Yeah. Even low Internet connection. I'm already connected to the Yeah. Printed on the back of the router. You mean the router or you mean the black box? There is no IP address printed on the back of the router. You mean the one nine something? Is that the one one nine one six eight? Yeah. That that there is no IP address written on the on the router. That's the thing, you know. Yeah. And where where do I can you send me a message on WhatsApp so I can send it to you? Oh, my god. Oh, yeah. I I I send it now. It's loading. Okay. You think she said another one? No. I don't know, man. Just everything is so confusing with you guys. I don't know. It's been three days long connection. I got the new router and it's still becoming too difficult. I don't know. Yes. Yes. You're speaking to Jack Curio. Yeah. Yeah. I was thinking to buy this one, and then your colleague, he told me the other one is better. I don't know. Yeah. This one now. Like, we haven't even started the login. You know, it should work. This one should work as well. Factory default setting. Which one do you mean? Which number? H t p t. Well, what what exactly does it say? It says Mac. What connection? SSID. Where where? Yep. Yeah. Yeah. Oh, okay. Yep. Yeah. Trying to find the the website. Acesrouter.com. Okay. Acesrouter.com. Yeah. I'm just gonna take one. So so s tpp. Okay. So after this, I just go to the website. Okay. Yeah. I'm I'm on the website now. It says welcome to this router. Do you want me to send you a picture? It just asked me because I'm already connected to the Internet. I'm already see, I'm already connected. You see that? No. Just say I'll I'll I'll send you the screenshot so you can see. Your colleague, you keep messaging me, I think. Yeah. Did you receive the photo or not? Yeah. It's loading now. I should received. Yep. You should receive the message the photo. Click to continue. Yeah. And then after I turn when using, it turns to me Yep. When using HTC. Yeah. So yeah. Yeah. And then I put this one. No. I I send you the picture. It says when using HTTPS protocol, your browser may show a security certificate warning. The connection to Asus router setting page wwarouter. Remains Sure. Yes or no? Yeah. They say your connection is in private. Attackers may might try to steal your information from your IP address. For example, password, messages, credit card. And it tells me advanced or go back. Yeah. Would you be able to use the the TeamViewer on on your end and, like, offline with no Internet? Yeah. Let's let's try this way first and see if we can do it. Yeah. Should receive the photo. Advanced. Yeah. So so they give me continue to one nine and save for this router. This this server couldn't prove that it's the IP address one nine two. It's security. If it is not trusted to your computer, this may cause misconfiguration or attacker interruption to your connection. Continue. I'll just take a Alright. Now here I have the user agreement. I approve, agree. Okay. Yeah. I just say agree. This one, privacy policy. Agree. Okay. Create a network. Yes. I have the four I send you. Create a new network. Advanced setting. Should I I send you the picture. Which one should I click? Create a new Yep. Advanced setting? Okay. Should I click advanced setting? Yeah. No. It's still there. Okay. Here, this is I send you the choose operation mode upload. I send you the page. Come on. Work. Yep. Choose operation mode. Your colleague, he tell me to press on the wireless router mode. Yep. And then here it says PPE, TTT something. I'll I'll take the photo. I'll send you. Yeah. Yeah. Yeah. I'll put the I'll copy and paste it, and then I'll take it further. Alright. Next. So now it says save your password. Should I save or not? Save? Oh, no. No. Sorry. It shows on the website. Maybe just save. It doesn't matter. And now it says apply. I I send you the picture maybe. There is one box. I don't know if I need to take it. Separate one g. So should I just click apply, or what should I do? Apply. Okay. So now it says Admin and then the password here. It says next. I send you the picture. Yeah. I I just send you the picture. Use the default local login. I just say next. Better. I send you the call on a second. Yep. I'm clicking next. Now it's loading. Now here it says username and password. Internet connection is finished, it says. I send you the picture. Once the new SSD is connected, go back to The US router for more advanced setting. So what what should I do now? I already said you want. Once the new you said this, let's go back to for now, the new system. Okay. Now here, I have the new stuff here. Something come here. Yeah. I I have the Internet here. It says checking connection. I send you the picture. Please wait while verifying. You're calling. You send me some stuff. I don't know what you mean. So he said about the username if I wanna change it. Is that right? Yeah. Yeah. Checking connection. Says wait while while I'm at I send you the picture. That's for sure. Mhmm. Oh, he want me to change the name the Wi Fi name. Yeah. Later. Not the issue. I just wanna have the connection now. Yeah. Yeah. It's still checking connection. Are you sure? Maybe you should wait a little bit longer. Yeah. I think it's better to wait a little bit. Maybe another one or two minutes because I don't wanna mess up the system. You know? I'm checking the Internet now. Yeah. The Internet is working, actually. You know that? Am I right? Hello? Yeah. Yeah. I'm I'm checking the Internet, like, eyebrows on the Internet, and the Internet is working. Yeah. The Internet is working, but it says here the connection still, but the Internet is working fine. Yeah. That's fine. Let's see. Yeah. I will I will close the hotspot, and I will I will I will go to the Wi Fi. Okay. Now I put the Wi Fi. Okay. Let me go to YouTube maybe. I open it, but I actually yes. Yeah. Yeah. It's working. Yeah. The Internet is working. Yeah. But the the speed is good. Like, the Internet speed, I I choose a good speed. Yeah? I just wanna test the speed. Yeah. I'm I'm just checking the speed now. Let's see what I get. Yeah. I'm doing the via computer. So it says one 20. So I wanna ask you something. If I want, like, a super fast Internet, should I because should I plug in, like, a cable directly from the router to my computer if I want, like, a super And now I get this speed. It says for the download, it's 32.9. And then upload is 9.77. Why is it like that? It should be more, isn't it? The Internet is is is in that shouldn't be fast. I'm just doing a test because I did the the it says the Mbps download is 94Point2. And now the the upload, I get 13Point6. Is it is it good? Yeah. No. No. 13.6. 13.6 for the for the upload for the upload. For the download, I get yeah. So I can connect the TV. I have a smart TV. I can connect it? Okay. Let me connect it, see if it Okay. It showed the WiFi. MYM5T. You're from The Philippines, Lauren? Oh, so you you at at the moment, you are not in Australia. You are from The Philippines. Yeah? Oh, I thought you are in Australia. Oh, I feel in Melbourne. Okay. Good. Which which part in Philippines? Manila? Oh, no. Yeah. I wanna visit The Philippines one day. It's good to visit? Okay. Yeah. I'm connecting. Okay. Connected successfully. Okay. Perfect. Let's see if the Internet YouTube is working. My router? I think it has I don't Oh, I I hope it works. Because so if if if I can go and buy the cable and and, like, once I buy the cable, like, 10 meter cable, that they I have to plug it in from the router? Yeah. That that like, where exactly is the router I have to plug it? Anywhere in the router? Yeah. Yeah. Oh, it said Lane 1. Lane 1. Is that where I should plug in there? Oh, okay. It's more more faster. It's gonna be more faster. Oh, okay. I understand. Thank you for your help. I appreciate it, Marie. Okay. Thank you so much. Thank you. You too. Bye bye.","confidence":0.98535156,"words":[{"word":"yeah","start":7.2799997,"end":7.52,"confidence":0.9802246,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07062965631484985},{"word":"hello","start":7.52,"end":8.0,"confidence":0.99365234,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.06432843208312988},{"word":"marina","start":8.0,"end":8.48,"confidence":0.8796387,"punctuated_word":"Marina.","sentiment":"neutral","sentiment_score":0.06599217653274536},{"word":"this","start":8.48,"end":8.72,"confidence":0.9980469,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.06849467754364014},{"word":"is","start":8.72,"end":8.88,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08134207874536514},{"word":"jack","start":8.88,"end":9.16,"confidence":0.97094727,"punctuated_word":"Jack.","sentiment":"neutral","sentiment_score":0.05158816650509834},{"word":"i","start":9.16,"end":9.44,"confidence":0.86279297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04483085498213768},{"word":"spoke","start":9.44,"end":9.76,"confidence":0.97265625,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.022074664011597633},{"word":"to","start":9.76,"end":9.92,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.024642610922455788},{"word":"you","start":9.92,"end":10.08,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.040008820593357086},{"word":"before","start":10.08,"end":10.559999,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.01874379813671112},{"word":"regarding","start":10.559999,"end":11.04,"confidence":0.9921875,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.006288569420576096},{"word":"my","start":11.04,"end":11.2,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.018851540982723236},{"word":"internet","start":11.2,"end":11.599999,"confidence":0.9707031,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.02876196801662445},{"word":"connection","start":11.599999,"end":12.099999,"confidence":0.9970703,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":0.021578887477517128},{"word":"yeah","start":13.885,"end":14.125,"confidence":0.9880371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.055005934089422226},{"word":"yeah","start":14.125,"end":14.445,"confidence":1.0,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07515506446361542},{"word":"hi","start":14.445,"end":14.684999,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.15403330326080322},{"word":"how","start":14.684999,"end":14.844999,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.18558092415332791},{"word":"are","start":14.844999,"end":15.005,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.16042855381965637},{"word":"you","start":15.005,"end":15.505,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.17853209376335144},{"word":"yeah","start":20.765,"end":21.005001,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0584845095872879},{"word":"it's","start":21.005001,"end":21.404999,"confidence":0.95947266,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04741903394460678},{"word":"jack","start":21.404999,"end":21.904999,"confidence":0.98828125,"punctuated_word":"Jack","sentiment":"neutral","sentiment_score":0.029033679515123367},{"word":"jack","start":21.965,"end":22.445,"confidence":0.5854492,"punctuated_word":"Jack","sentiment":"neutral","sentiment_score":0.03081435337662697},{"word":"jack","start":22.445,"end":22.605,"confidence":0.6845703,"punctuated_word":"Jack","sentiment":"neutral","sentiment_score":0.04691590741276741},{"word":"curia","start":22.605,"end":23.105,"confidence":0.5073649,"punctuated_word":"Curia.","sentiment":"neutral","sentiment_score":0.09990663081407548},{"word":"yeah","start":34.57,"end":34.81,"confidence":0.9133301,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.045776695013046265},{"word":"i","start":34.81,"end":34.97,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.059209294617176056},{"word":"have","start":34.97,"end":35.21,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06999954581260681},{"word":"the","start":35.21,"end":35.37,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08401574194431305},{"word":"new","start":35.37,"end":35.61,"confidence":0.9448242,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.11225840449333192},{"word":"router","start":35.61,"end":36.11,"confidence":0.93188477,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.07351820170879364},{"word":"my","start":36.17,"end":36.33,"confidence":0.9013672,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.06388354301452637},{"word":"your","start":36.41,"end":36.65,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06948806345462799},{"word":"colleague","start":36.65,"end":37.05,"confidence":0.8779297,"punctuated_word":"colleague,","sentiment":"neutral","sentiment_score":0.07639187574386597},{"word":"he","start":37.05,"end":37.29,"confidence":0.99121094,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.07714694738388062},{"word":"sent","start":37.29,"end":37.53,"confidence":0.67822266,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.06524563580751419},{"word":"me","start":37.53,"end":37.77,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06847498565912247},{"word":"one","start":37.77,"end":38.25,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.06545110046863556},{"word":"called","start":38.25,"end":38.57,"confidence":0.8989258,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.04345494508743286},{"word":"the","start":38.57,"end":38.73,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0747213289141655},{"word":"isuzu","start":38.73,"end":39.23,"confidence":0.95214844,"punctuated_word":"Isuzu","sentiment":"neutral","sentiment_score":0.059606313705444336},{"word":"something","start":39.45,"end":39.77,"confidence":0.6879883,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.05425538867712021},{"word":"the","start":39.93,"end":40.09,"confidence":0.9448242,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.052876971662044525},{"word":"isuzu","start":40.09,"end":40.59,"confidence":0.9980469,"punctuated_word":"Isuzu","sentiment":"neutral","sentiment_score":0.055556025356054306},{"word":"router","start":40.97,"end":41.47,"confidence":0.8774414,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.05068400502204895},{"word":"and","start":44.215,"end":44.295,"confidence":0.47314453,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04952326416969299},{"word":"yeah","start":44.375,"end":44.615,"confidence":0.96655273,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.05323004350066185},{"word":"the","start":44.615,"end":44.855,"confidence":0.984375,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.04069899395108223},{"word":"isuzu","start":44.855,"end":45.335,"confidence":0.9946289,"punctuated_word":"Isuzu","sentiment":"neutral","sentiment_score":0.04874435439705849},{"word":"one","start":45.335,"end":45.835,"confidence":0.9890137,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.04790496081113815},{"word":"i'll","start":46.614998,"end":46.855,"confidence":0.91381836,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03922383114695549},{"word":"just","start":46.855,"end":47.175,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0347856767475605},{"word":"have","start":47.175,"end":47.335,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03436454385519028},{"word":"the","start":47.335,"end":47.835,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03371630609035492},{"word":"model","start":48.135,"end":48.635,"confidence":0.9980469,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.03633732348680496},{"word":"here","start":48.695,"end":49.195,"confidence":0.8984375,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.03742994740605354},{"word":"so","start":51.015,"end":51.255,"confidence":0.78149414,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.015846416354179382},{"word":"basically","start":51.255,"end":51.755,"confidence":0.9995117,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.011186333373188972},{"word":"it's","start":51.815,"end":52.055,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.030336450785398483},{"word":"called","start":52.055,"end":52.295,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.02117072604596615},{"word":"the","start":52.295,"end":52.455,"confidence":0.97802734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03812924772500992},{"word":"isuzu","start":52.455,"end":52.955,"confidence":0.99934894,"punctuated_word":"Isuzu","sentiment":"neutral","sentiment_score":0.02780169248580933},{"word":"r","start":53.735,"end":54.055,"confidence":0.7519531,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.025217510759830475},{"word":"t","start":54.055,"end":54.295,"confidence":0.98535156,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.019306616857647896},{"word":"a","start":54.295,"end":54.535,"confidence":0.984375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.015812981873750687},{"word":"x","start":54.535,"end":55.035,"confidence":0.9980469,"punctuated_word":"x","sentiment":"neutral","sentiment_score":0.014035584405064585},{"word":"1,800","start":55.095,"end":56.455,"confidence":0.9963379,"punctuated_word":"1,800","sentiment":"neutral","sentiment_score":0.009094771929085256},{"word":"s","start":56.455,"end":56.82,"confidence":0.9785156,"punctuated_word":"s.","sentiment":"neutral","sentiment_score":0.007283884100615978},{"word":"so","start":60.66,"end":60.98,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.008317225612699986},{"word":"it","start":60.98,"end":61.14,"confidence":0.3569336,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.009048156440258026},{"word":"is","start":61.14,"end":61.54,"confidence":0.8183594,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.006796884350478649},{"word":"a","start":61.54,"end":61.7,"confidence":0.95947266,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.014905468560755253},{"word":"x","start":61.7,"end":62.2,"confidence":0.99902344,"punctuated_word":"x","sentiment":"neutral","sentiment_score":0.013806099072098732},{"word":"1,000","start":62.26,"end":62.9,"confidence":0.9980469,"punctuated_word":"1,000","sentiment":"neutral","sentiment_score":0.020127270370721817},{"word":"eight","start":62.9,"end":63.22,"confidence":0.99902344,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":0.008551884442567825},{"word":"100","start":63.22,"end":63.72,"confidence":1.0,"punctuated_word":"100","sentiment":"neutral","sentiment_score":0.013168491423130035},{"word":"s","start":63.86,"end":64.36,"confidence":0.9980469,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.01141245011240244},{"word":"s","start":66.58,"end":67.08,"confidence":0.82470703,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.012500045821070673},{"word":"dual","start":67.62,"end":68.1,"confidence":0.19812012,"punctuated_word":"dual","sentiment":"neutral","sentiment_score":0.02856134995818138},{"word":"router","start":68.1,"end":68.5,"confidence":0.8474121,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.014298195019364355},{"word":"it's","start":68.5,"end":68.66,"confidence":0.97802734,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.018190449103713036},{"word":"a","start":68.66,"end":68.82,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02756860852241516},{"word":"wi","start":68.82,"end":68.979996,"confidence":0.7993164,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.02636006101965904},{"word":"fi","start":68.979996,"end":69.3,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.02003130316734314},{"word":"six","start":69.3,"end":69.619995,"confidence":0.9951172,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.018673626706004143},{"word":"one","start":69.619995,"end":70.119995,"confidence":0.9902344,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.01263948529958725},{"word":"yep","start":72.265,"end":72.58501,"confidence":0.79052734,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03179103136062622},{"word":"yeah","start":72.58501,"end":72.90501,"confidence":0.98217773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.025978147983551025},{"word":"wi","start":72.90501,"end":73.145004,"confidence":0.98291016,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.016885526478290558},{"word":"fi","start":73.145004,"end":73.385,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.014191548340022564},{"word":"six","start":73.385,"end":73.705,"confidence":0.98339844,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":0.018185913562774655},{"word":"yeah","start":73.705,"end":74.205,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.018844250589609143},{"word":"it","start":81.785,"end":81.945,"confidence":0.5102539,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.011256110854446888},{"word":"has","start":81.945,"end":82.265,"confidence":0.9716797,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.008207762613892555},{"word":"wi","start":82.265,"end":82.505005,"confidence":0.99316406,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.014536503702402117},{"word":"fi","start":82.505005,"end":82.905,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.011080969125032423},{"word":"six","start":82.905,"end":83.145004,"confidence":0.9172363,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":0.00932670384645462},{"word":"that's","start":83.145004,"end":83.465004,"confidence":0.9875488,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.02166459709405899},{"word":"your","start":83.465004,"end":83.705,"confidence":0.97802734,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.023319458588957787},{"word":"code","start":83.705,"end":83.945,"confidence":0.39526367,"punctuated_word":"code","sentiment":"neutral","sentiment_score":0.03561852127313614},{"word":"if","start":83.945,"end":84.105,"confidence":0.4013672,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.025046803057193756},{"word":"you","start":84.105,"end":84.185005,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02053830586373806},{"word":"send","start":84.185005,"end":84.505005,"confidence":0.86035156,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.010501192882657053},{"word":"me","start":84.505005,"end":84.665,"confidence":0.920166,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.009431838989257812},{"word":"it","start":84.665,"end":84.825005,"confidence":0.96533203,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.014719963073730469},{"word":"says","start":84.825005,"end":85.065,"confidence":0.9770508,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.010055521503090858},{"word":"wi","start":85.065,"end":85.385,"confidence":0.9902344,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.0158664733171463},{"word":"fi","start":85.385,"end":85.625,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.011706258170306684},{"word":"six","start":85.625,"end":86.125,"confidence":0.99560547,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":0.005425656214356422},{"word":"yeah","start":94.84,"end":95.32,"confidence":0.88427734,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.017473407089710236},{"word":"no","start":95.32,"end":95.56,"confidence":0.87280273,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1294017881155014},{"word":"no","start":95.56,"end":95.72,"confidence":0.9941406,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1668497622013092},{"word":"that's","start":95.72,"end":96.04,"confidence":0.9831543,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.1763118952512741},{"word":"it","start":96.04,"end":96.28,"confidence":0.6894531,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.2023167610168457},{"word":"you","start":96.28,"end":96.44,"confidence":0.8491211,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.13219591975212097},{"word":"tell","start":96.44,"end":96.6,"confidence":0.90527344,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.08919402211904526},{"word":"me","start":96.6,"end":96.759995,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.06919601559638977},{"word":"to","start":96.759995,"end":96.92,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0803317204117775},{"word":"buy","start":96.92,"end":97.08,"confidence":1.0,"punctuated_word":"buy","sentiment":"neutral","sentiment_score":-0.0373273640871048},{"word":"this","start":97.08,"end":97.24,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.014868363738059998},{"word":"one","start":97.24,"end":97.479996,"confidence":0.967041,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.005378447473049164},{"word":"it's","start":97.479996,"end":97.64,"confidence":0.9501953,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.43166327476501465},{"word":"good","start":97.64,"end":97.88,"confidence":0.70166016,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4305382370948791},{"word":"one","start":97.88,"end":98.295,"confidence":0.9272461,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.29395246505737305},{"word":"yeah","start":104.695,"end":104.935,"confidence":0.86572266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06961212307214737},{"word":"he","start":104.935,"end":105.095,"confidence":0.99609375,"punctuated_word":"He","sentiment":"neutral","sentiment_score":0.05847249925136566},{"word":"said","start":105.095,"end":105.415,"confidence":0.9223633,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.0289018377661705},{"word":"he","start":105.415,"end":105.575,"confidence":0.86035156,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.06635209172964096},{"word":"can","start":105.575,"end":105.814995,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07556003332138062},{"word":"send","start":105.814995,"end":106.055,"confidence":0.9892578,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.04983363300561905},{"word":"me","start":106.055,"end":106.215,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.042463742196559906},{"word":"one","start":106.215,"end":106.615,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.073422871530056},{"word":"or","start":106.615,"end":107.115,"confidence":0.56640625,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.027646832168102264},{"word":"if","start":107.174995,"end":107.494995,"confidence":0.9658203,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0446762852370739},{"word":"if","start":107.494995,"end":107.655,"confidence":0.6308594,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.042068593204021454},{"word":"i","start":107.655,"end":107.735,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.024276651442050937},{"word":"want","start":107.735,"end":108.055,"confidence":0.9099121,"punctuated_word":"want,","sentiment":"neutral","sentiment_score":0.026754334568977356},{"word":"i","start":108.055,"end":108.215,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04985556006431579},{"word":"can","start":108.215,"end":108.375,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03945915400981903},{"word":"go","start":108.375,"end":108.534996,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.017519541084766388},{"word":"to","start":108.534996,"end":108.774994,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.041442446410655975},{"word":"jb","start":108.774994,"end":109.095,"confidence":0.71069336,"punctuated_word":"JB","sentiment":"neutral","sentiment_score":0.023069698363542557},{"word":"hi","start":109.095,"end":109.255,"confidence":0.8442383,"punctuated_word":"Hi","sentiment":"neutral","sentiment_score":0.05146264284849167},{"word":"fi","start":109.255,"end":109.415,"confidence":0.87890625,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.08369448035955429},{"word":"and","start":109.415,"end":109.655,"confidence":0.9165039,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04381713271141052},{"word":"purchase","start":109.655,"end":110.055,"confidence":0.9863281,"punctuated_word":"purchase","sentiment":"neutral","sentiment_score":0.0194740891456604},{"word":"one","start":110.055,"end":110.555,"confidence":0.9626465,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.014118105173110962},{"word":"but","start":111.63,"end":111.87,"confidence":0.9941406,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.13591833412647247},{"word":"the","start":111.87,"end":112.03,"confidence":0.93847656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.190903902053833},{"word":"the","start":112.03,"end":112.19,"confidence":0.86035156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1808844357728958},{"word":"the","start":112.19,"end":112.27,"confidence":0.6699219,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1919579803943634},{"word":"reason","start":112.27,"end":112.59,"confidence":0.9716797,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.22261227667331696},{"word":"i","start":112.59,"end":112.75,"confidence":0.61816406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22031310200691223},{"word":"don't","start":112.75,"end":112.99,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2668558359146118},{"word":"wanna","start":112.99,"end":113.15,"confidence":0.88183594,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.30991458892822266},{"word":"wait","start":113.15,"end":113.31,"confidence":0.99609375,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.2985283434391022},{"word":"too","start":113.31,"end":113.47,"confidence":0.9951172,"punctuated_word":"too","sentiment":"negative","sentiment_score":-0.3767853975296021},{"word":"long","start":113.47,"end":113.79,"confidence":0.73461914,"punctuated_word":"long,","sentiment":"neutral","sentiment_score":-0.2986241579055786},{"word":"that's","start":113.79,"end":113.95,"confidence":0.9975586,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.15707695484161377},{"word":"why","start":113.95,"end":114.11,"confidence":0.9980469,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.13573335111141205},{"word":"i","start":114.11,"end":114.19,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09522025287151337},{"word":"just","start":114.19,"end":114.43,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1246148943901062},{"word":"went","start":114.43,"end":114.59,"confidence":0.97314453,"punctuated_word":"went","sentiment":"neutral","sentiment_score":-0.03825114667415619},{"word":"and","start":114.59,"end":114.75,"confidence":0.9770508,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.056367963552474976},{"word":"purchased","start":114.75,"end":115.15,"confidence":0.9589844,"punctuated_word":"purchased","sentiment":"neutral","sentiment_score":-0.05851808935403824},{"word":"one","start":115.15,"end":115.39,"confidence":0.90844727,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.09162501990795135},{"word":"to","start":115.39,"end":115.55,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16536951065063477},{"word":"be","start":115.55,"end":115.63,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1448034644126892},{"word":"honest","start":115.63,"end":116.13,"confidence":1.0,"punctuated_word":"honest.","sentiment":"neutral","sentiment_score":-0.06912100315093994},{"word":"yeah","start":121.55,"end":121.869995,"confidence":0.75683594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0583433136343956},{"word":"so","start":121.869995,"end":122.11,"confidence":0.8745117,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09118970483541489},{"word":"i","start":122.11,"end":122.19,"confidence":0.79248047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2533870339393616},{"word":"just","start":122.19,"end":122.51,"confidence":0.96533203,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2479923814535141},{"word":"purchased","start":122.51,"end":122.99,"confidence":0.9951172,"punctuated_word":"purchased","sentiment":"neutral","sentiment_score":-0.1982058584690094},{"word":"it","start":122.99,"end":123.229996,"confidence":0.7487793,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.17922410368919373},{"word":"and","start":123.229996,"end":123.47,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.19713297486305237},{"word":"i","start":123.47,"end":123.55,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2294943630695343},{"word":"put","start":123.55,"end":123.79,"confidence":0.9892578,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.18578949570655823},{"word":"the","start":123.79,"end":123.869995,"confidence":0.9394531,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18495085835456848},{"word":"i","start":123.95,"end":124.03,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17368918657302856},{"word":"plug","start":124.03,"end":124.27,"confidence":0.6503906,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":-0.11696408689022064},{"word":"in","start":124.27,"end":124.43,"confidence":0.9941406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.15150882303714752},{"word":"the","start":124.43,"end":124.59,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19506584107875824},{"word":"cables","start":124.59,"end":124.99,"confidence":0.9248047,"punctuated_word":"cables","sentiment":"neutral","sentiment_score":-0.14308136701583862},{"word":"and","start":124.99,"end":125.15,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2055443376302719},{"word":"everything","start":125.15,"end":125.55,"confidence":0.90478516,"punctuated_word":"everything,","sentiment":"neutral","sentiment_score":-0.22346219420433044},{"word":"but","start":125.55,"end":125.79,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.29518359899520874},{"word":"i","start":125.79,"end":125.869995,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.46508824825286865},{"word":"don't","start":125.869995,"end":126.11,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2796188294887543},{"word":"know","start":126.11,"end":126.27,"confidence":0.99902344,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.3769813179969787},{"word":"what","start":126.27,"end":126.43,"confidence":0.99902344,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.42692017555236816},{"word":"to","start":126.43,"end":126.59,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4183947145938874},{"word":"do","start":126.59,"end":126.75,"confidence":1.0,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.352245032787323},{"word":"now","start":126.75,"end":127.07,"confidence":0.95947266,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.3224894404411316},{"word":"like","start":127.07,"end":127.365,"confidence":0.9350586,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.2071845829486847},{"word":"what","start":127.765,"end":127.845,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.23683932423591617},{"word":"do","start":127.845,"end":128.08499,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.21641592681407928},{"word":"i","start":128.08499,"end":128.325,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17440146207809448},{"word":"have","start":128.325,"end":128.485,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14332011342048645},{"word":"to","start":128.485,"end":128.565,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14371909201145172},{"word":"do","start":128.565,"end":129.065,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.13343220949172974},{"word":"now","start":133.685,"end":134.185,"confidence":0.9975586,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.10344076156616212},{"word":"not","start":137.685,"end":138.005,"confidence":0.76660156,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.21893972158432007},{"word":"not","start":138.005,"end":138.245,"confidence":0.99316406,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.19463571906089783},{"word":"yet","start":138.245,"end":138.745,"confidence":0.9980469,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.22202610969543457},{"word":"so","start":159.715,"end":159.955,"confidence":0.65722656,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08518894016742706},{"word":"i","start":159.955,"end":160.195,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15459595620632172},{"word":"already","start":160.195,"end":160.595,"confidence":0.9970703,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.1693984866142273},{"word":"disconnected","start":160.595,"end":161.095,"confidence":0.94970703,"punctuated_word":"disconnected","sentiment":"neutral","sentiment_score":0.06762637197971344},{"word":"the","start":161.315,"end":161.475,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10940714180469512},{"word":"wifi","start":161.475,"end":161.875,"confidence":0.48999023,"punctuated_word":"WiFi","sentiment":"neutral","sentiment_score":0.08630506694316864},{"word":"on","start":161.875,"end":162.035,"confidence":0.98828125,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.13355959951877594},{"word":"my","start":162.035,"end":162.27501,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.15290141105651855},{"word":"desktop","start":162.27501,"end":162.77501,"confidence":0.6951904,"punctuated_word":"desktop,","sentiment":"neutral","sentiment_score":0.10341957211494446},{"word":"and","start":164.195,"end":164.515,"confidence":0.6425781,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08124005794525146},{"word":"i","start":164.515,"end":164.675,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11016237735748292},{"word":"put","start":164.675,"end":164.835,"confidence":0.99609375,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.09962043911218645},{"word":"the","start":164.835,"end":165.075,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.114234060049057},{"word":"username","start":165.075,"end":165.55501,"confidence":0.94140625,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.06387817859649658},{"word":"and","start":165.55501,"end":165.715,"confidence":0.96435547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1244335025548935},{"word":"all","start":165.715,"end":165.875,"confidence":0.9980469,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.09316615760326384},{"word":"that","start":165.875,"end":166.115,"confidence":0.8703613,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.10726042091846466},{"word":"it's","start":166.115,"end":166.355,"confidence":0.99316406,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.2736416459083557},{"word":"all","start":166.355,"end":166.595,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.24545486271381375},{"word":"connected","start":166.595,"end":167.095,"confidence":0.9279785,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":0.18785381317138672},{"word":"and","start":169.35,"end":169.85,"confidence":0.9892578,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08662697672843933},{"word":"on","start":171.99,"end":172.15001,"confidence":0.94189453,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08007320761680603},{"word":"the","start":172.15001,"end":172.63,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06792549043893814},{"word":"on","start":172.63,"end":172.71,"confidence":0.9741211,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06492165476083755},{"word":"the","start":172.71,"end":172.87001,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06477050483226776},{"word":"browser","start":172.87001,"end":173.27,"confidence":0.80249023,"punctuated_word":"browser,","sentiment":"neutral","sentiment_score":0.04354125261306763},{"word":"i","start":173.27,"end":173.43001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03850407525897026},{"word":"opened","start":173.43001,"end":173.67,"confidence":0.62597656,"punctuated_word":"opened","sentiment":"neutral","sentiment_score":0.03153591975569725},{"word":"the","start":173.67,"end":173.83,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026800237596035004},{"word":"browser","start":173.83,"end":174.23001,"confidence":1.0,"punctuated_word":"browser","sentiment":"neutral","sentiment_score":0.01760099083185196},{"word":"and","start":174.23001,"end":174.47,"confidence":0.63378906,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.016904376447200775},{"word":"i","start":174.47,"end":174.63,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.025068309158086777},{"word":"put","start":174.63,"end":175.13,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.019336285069584846},{"word":"what","start":178.07,"end":178.23001,"confidence":0.5415039,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.017795193940401077},{"word":"was","start":178.23001,"end":178.47,"confidence":0.99609375,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.010459087789058684},{"word":"it","start":178.47,"end":178.79001,"confidence":0.96191406,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.022132642567157745},{"word":"one","start":178.79001,"end":179.03,"confidence":0.9902344,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.00934252981096506},{"word":"nine","start":179.03,"end":179.27,"confidence":0.99609375,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.007238919846713543},{"word":"two","start":179.27,"end":179.67,"confidence":0.9980469,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.006006927229464054},{"word":"one","start":179.67,"end":179.91,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.007807457819581032},{"word":"six","start":179.91,"end":180.23001,"confidence":0.99902344,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.008015078492462635},{"word":"eight","start":180.23001,"end":180.705,"confidence":1.0,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":0.006474442780017853},{"word":"dot","start":181.02501,"end":181.345,"confidence":0.9980469,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.011987481266260149},{"word":"one","start":181.345,"end":181.845,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.009573986753821371},{"word":"point","start":182.30501,"end":182.545,"confidence":0.9980469,"punctuated_word":"point","sentiment":"neutral","sentiment_score":0.010929352603852747},{"word":"one","start":182.545,"end":183.045,"confidence":0.9614258,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.015145163983106611},{"word":"hello","start":190.625,"end":191.125,"confidence":0.96484375,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.03689798712730408},{"word":"yeah","start":194.59,"end":195.09,"confidence":0.7241211,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08727694302797318},{"word":"here","start":205.71,"end":205.95,"confidence":0.7260742,"punctuated_word":"Here","sentiment":"neutral","sentiment_score":0.10999619960784912},{"word":"it","start":205.95,"end":206.11,"confidence":0.6230469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1370866447687149},{"word":"says","start":206.11,"end":206.35,"confidence":0.99902344,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.14162567257881165},{"word":"welcome","start":206.35,"end":206.67,"confidence":0.5263672,"punctuated_word":"welcome","sentiment":"neutral","sentiment_score":0.3086166977882385},{"word":"to","start":206.67,"end":206.91,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.33543962240219116},{"word":"azusa","start":206.91,"end":207.41,"confidence":0.40081787,"punctuated_word":"Azusa","sentiment":"neutral","sentiment_score":0.288332998752594},{"word":"router","start":207.47,"end":207.97,"confidence":0.9448242,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.30268365144729614},{"word":"https","start":209.925,"end":210.425,"confidence":0.61083984,"punctuated_word":"HTTPS","sentiment":"neutral","sentiment_score":0.29514527320861816},{"word":"is","start":210.88501,"end":211.205,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.17668738961219788},{"word":"actively","start":211.205,"end":211.705,"confidence":0.99316406,"punctuated_word":"actively","sentiment":"neutral","sentiment_score":0.29535993933677673},{"word":"more","start":211.765,"end":212.005,"confidence":0.9902344,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.21528011560440063},{"word":"secure","start":212.005,"end":212.505,"confidence":0.9614258,"punctuated_word":"secure","sentiment":"neutral","sentiment_score":0.18253552913665771},{"word":"web","start":212.565,"end":212.88501,"confidence":0.82470703,"punctuated_word":"web","sentiment":"neutral","sentiment_score":0.2570570409297943},{"word":"protocol","start":212.88501,"end":213.38501,"confidence":0.95532227,"punctuated_word":"protocol.","sentiment":"neutral","sentiment_score":0.2561693787574768},{"word":"we","start":213.60501,"end":213.765,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.21558326482772827},{"word":"strongly","start":213.765,"end":214.24501,"confidence":0.99902344,"punctuated_word":"strongly","sentiment":"neutral","sentiment_score":0.1969568133354187},{"word":"suggest","start":214.24501,"end":214.74501,"confidence":0.9873047,"punctuated_word":"suggest","sentiment":"neutral","sentiment_score":0.21221040189266205},{"word":"to","start":217.125,"end":217.625,"confidence":0.8886719,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.24322092533111572},{"word":"via","start":220.16501,"end":220.66501,"confidence":0.79052734,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.25493231415748596},{"word":"https","start":221.125,"end":221.625,"confidence":0.9160156,"punctuated_word":"HTTPS","sentiment":"neutral","sentiment_score":0.1487550437450409},{"word":"protocol","start":222.42,"end":222.92,"confidence":0.9711914,"punctuated_word":"protocol.","sentiment":"neutral","sentiment_score":0.17257359623908997},{"word":"please","start":223.06,"end":223.45999,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.1151103600859642},{"word":"download","start":223.45999,"end":223.95999,"confidence":1.0,"punctuated_word":"download","sentiment":"neutral","sentiment_score":0.1519010215997696},{"word":"certificate","start":224.01999,"end":224.51999,"confidence":0.9790039,"punctuated_word":"certificate","sentiment":"neutral","sentiment_score":0.22141002118587497},{"word":"and","start":224.9,"end":225.21999,"confidence":0.9614258,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.16193142533302307},{"word":"install","start":225.21999,"end":225.62,"confidence":1.0,"punctuated_word":"install","sentiment":"neutral","sentiment_score":0.17795245349407196},{"word":"it","start":225.62,"end":226.12,"confidence":0.9760742,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.18107947707176208},{"word":"trust","start":226.98,"end":227.48,"confidence":0.9902344,"punctuated_word":"Trust","sentiment":"neutral","sentiment_score":0.1336389034986496},{"word":"road","start":227.93999,"end":228.42,"confidence":0.52734375,"punctuated_word":"road","sentiment":"neutral","sentiment_score":0.1815955638885498},{"word":"certification","start":228.42,"end":228.92,"confidence":0.984375,"punctuated_word":"certification","sentiment":"neutral","sentiment_score":0.18689781427383423},{"word":"authorization","start":229.29999,"end":229.79999,"confidence":0.96435547,"punctuated_word":"authorization","sentiment":"neutral","sentiment_score":0.18356558680534363},{"word":"store","start":230.18,"end":230.68,"confidence":0.7213135,"punctuated_word":"store,","sentiment":"neutral","sentiment_score":0.17515303194522858},{"word":"and","start":231.06,"end":231.29999,"confidence":0.98535156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.127718985080719},{"word":"then","start":231.29999,"end":231.7,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.12102236598730089},{"word":"click","start":231.7,"end":232.01999,"confidence":0.9970703,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.10480663180351256},{"word":"here","start":232.01999,"end":232.26,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.14868910610675812},{"word":"to","start":232.26,"end":232.42,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10892309993505478},{"word":"continue","start":232.42,"end":232.92,"confidence":0.99609375,"punctuated_word":"continue.","sentiment":"neutral","sentiment_score":0.1835133731365204},{"word":"i","start":235.315,"end":235.55501,"confidence":0.93115234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.23328064382076263},{"word":"already","start":235.55501,"end":235.955,"confidence":0.9921875,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.2670569121837616},{"word":"download","start":235.955,"end":236.35501,"confidence":0.8691406,"punctuated_word":"download","sentiment":"neutral","sentiment_score":0.15319819748401642},{"word":"the","start":236.35501,"end":236.595,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.25689348578453064},{"word":"certificate","start":236.595,"end":237.095,"confidence":0.9941406,"punctuated_word":"certificate","sentiment":"neutral","sentiment_score":0.26824435591697693},{"word":"and","start":238.035,"end":238.27501,"confidence":0.9667969,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.28473764657974243},{"word":"installed","start":238.27501,"end":238.755,"confidence":0.94970703,"punctuated_word":"installed","sentiment":"neutral","sentiment_score":0.269821435213089},{"word":"it","start":238.755,"end":239.255,"confidence":0.9880371,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.28727784752845764},{"word":"credential","start":249.37001,"end":249.87001,"confidence":0.87072754,"punctuated_word":"Credential?","sentiment":"neutral","sentiment_score":0.040579818189144135},{"word":"where","start":251.85,"end":252.09001,"confidence":0.4885254,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.0030284766107797623},{"word":"do","start":252.09001,"end":252.33,"confidence":0.62841797,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0037971381098032},{"word":"i","start":252.33,"end":252.41,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013993555679917336},{"word":"enter","start":252.41,"end":252.73001,"confidence":0.9921875,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.0119083933532238},{"word":"them","start":252.73001,"end":253.05,"confidence":0.9902344,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.006199678406119347},{"word":"exactly","start":253.05,"end":253.53,"confidence":0.91674805,"punctuated_word":"exactly?","sentiment":"neutral","sentiment_score":-0.006685934960842133},{"word":"where","start":253.53,"end":253.93001,"confidence":0.9970703,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.021680191159248352},{"word":"where","start":253.93001,"end":254.09001,"confidence":0.9760742,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.014783661812543867},{"word":"do","start":254.09001,"end":254.33,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.011301834136247637},{"word":"i","start":254.33,"end":254.41,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00571550615131855},{"word":"put","start":254.41,"end":254.65001,"confidence":0.9970703,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.004381092265248299},{"word":"them","start":254.65001,"end":255.15001,"confidence":0.9562988,"punctuated_word":"them?","sentiment":"neutral","sentiment_score":-0.0021069683134555817},{"word":"yep","start":258.41,"end":258.91,"confidence":0.9213867,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.054209694266319275},{"word":"how","start":260.17,"end":260.33002,"confidence":0.6699219,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.028182225301861763},{"word":"do","start":260.33002,"end":260.57,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.015372787602245808},{"word":"i","start":260.57,"end":260.73,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02155698835849762},{"word":"enter","start":260.73,"end":261.23,"confidence":0.6530762,"punctuated_word":"enter?","sentiment":"neutral","sentiment_score":0.008726272732019424},{"word":"no","start":264.17,"end":264.67,"confidence":0.9941406,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.02874184027314186},{"word":"yeah","start":269.39502,"end":269.89502,"confidence":0.9091797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.018585573881864548},{"word":"so","start":270.515,"end":270.755,"confidence":0.9902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02447688952088356},{"word":"how","start":270.755,"end":270.915,"confidence":0.9951172,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.020974719896912575},{"word":"do","start":270.915,"end":270.995,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.021948866546154026},{"word":"i","start":270.995,"end":271.23502,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.032182201743125916},{"word":"get","start":271.23502,"end":271.39502,"confidence":0.9970703,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.024432603269815445},{"word":"it","start":271.39502,"end":271.55502,"confidence":0.62646484,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.030446060001850128},{"word":"into","start":271.55502,"end":271.875,"confidence":0.89208984,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.0284438319504261},{"word":"the","start":271.875,"end":272.11502,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023423537611961365},{"word":"router's","start":272.11502,"end":272.61502,"confidence":0.92456055,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.02206403575837612},{"word":"interface","start":272.67502,"end":273.17502,"confidence":0.9951172,"punctuated_word":"interface?","sentiment":"neutral","sentiment_score":0.02106635645031929},{"word":"yes","start":281.88998,"end":282.38998,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06659980863332748},{"word":"yes","start":291.33,"end":291.72998,"confidence":0.986084,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04106662794947624},{"word":"correct","start":291.72998,"end":292.185,"confidence":0.9970703,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.04170563071966171},{"word":"yep","start":292.26498,"end":292.76498,"confidence":0.9177246,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.024251990020275116},{"word":"yep","start":293.865,"end":294.365,"confidence":0.8754883,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06853314489126205},{"word":"yes","start":300.26498,"end":300.76498,"confidence":0.9025879,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0327780619263649},{"word":"no","start":304.905,"end":305.34,"confidence":0.8366699,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10516836494207382},{"word":"because","start":306.3,"end":306.69998,"confidence":0.9970703,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.11719602346420288},{"word":"i","start":306.69998,"end":306.86,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11940960586071014},{"word":"didn't","start":306.86,"end":307.18,"confidence":0.9890137,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.09217551350593568},{"word":"put","start":307.18,"end":307.5,"confidence":0.9980469,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.0996002033352852},{"word":"the","start":307.5,"end":307.82,"confidence":0.5107422,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09703275561332704},{"word":"the","start":307.82,"end":308.32,"confidence":0.9633789,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09818358719348907},{"word":"credential","start":308.54,"end":309.04,"confidence":0.6522217,"punctuated_word":"credential,","sentiment":"neutral","sentiment_score":-0.08447754383087158},{"word":"the","start":309.1,"end":309.34,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11791140586137772},{"word":"p","start":309.34,"end":309.5,"confidence":0.7753906,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.07945357263088226},{"word":"p","start":309.5,"end":310.0,"confidence":0.99609375,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.07236912846565247},{"word":"o","start":310.22,"end":310.62,"confidence":0.95703125,"punctuated_word":"o","sentiment":"neutral","sentiment_score":-0.07472419738769531},{"word":"e","start":310.62,"end":311.12,"confidence":0.97924805,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":-0.07488301396369934},{"word":"computer","start":317.18,"end":317.68,"confidence":0.8051758,"punctuated_word":"Computer","sentiment":"neutral","sentiment_score":-0.010702885687351229},{"word":"desktop","start":317.74,"end":318.24,"confidence":0.65441895,"punctuated_word":"desktop.","sentiment":"neutral","sentiment_score":-0.007946837693452835},{"word":"yeah","start":330.475,"end":330.79498,"confidence":0.97924805,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11067625880241394},{"word":"i","start":330.79498,"end":330.955,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1964962333440781},{"word":"already","start":330.955,"end":331.35498,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.22271181643009183},{"word":"connected","start":331.35498,"end":331.85498,"confidence":0.8959961,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.2158961445093155},{"word":"it","start":331.91498,"end":331.995,"confidence":0.87597656,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.3143097162246704},{"word":"yesterday","start":331.995,"end":332.495,"confidence":1.0,"punctuated_word":"yesterday","sentiment":"positive","sentiment_score":0.34008732438087463},{"word":"with","start":332.72,"end":332.88,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.3673480153083801},{"word":"your","start":332.88,"end":333.12003,"confidence":0.9980469,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.33868467807769775},{"word":"colleague","start":333.12003,"end":333.6,"confidence":0.8659668,"punctuated_word":"colleague,","sentiment":"neutral","sentiment_score":0.23042051494121552},{"word":"and","start":333.6,"end":333.76,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.22833755612373352},{"word":"it","start":333.76,"end":333.84003,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.3325812518596649},{"word":"was","start":333.84003,"end":334.16,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.2831425964832306},{"word":"working","start":334.16,"end":334.56003,"confidence":0.9951172,"punctuated_word":"working","sentiment":"positive","sentiment_score":0.35131701827049255},{"word":"fine","start":334.56003,"end":335.06003,"confidence":0.99853516,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.2410122752189636},{"word":"no","start":335.36002,"end":335.6,"confidence":0.9951172,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2063630372285843},{"word":"problem","start":335.6,"end":336.1,"confidence":0.9880371,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.20370027422904968},{"word":"yeah","start":342.80002,"end":343.2,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1695793867111206},{"word":"it","start":343.2,"end":343.28003,"confidence":0.9482422,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.17808204889297485},{"word":"was","start":343.28003,"end":343.6,"confidence":0.9951172,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.2185845971107483},{"word":"it","start":343.6,"end":343.76,"confidence":0.9921875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2401014268398285},{"word":"was","start":343.76,"end":344.0,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.29376766085624695},{"word":"working","start":344.0,"end":344.32,"confidence":0.9260254,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.2752797603607178},{"word":"like","start":344.32,"end":344.56003,"confidence":0.98046875,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.1844820976257324},{"word":"i","start":344.56003,"end":344.72,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1987957060337067},{"word":"connected","start":344.72,"end":345.2,"confidence":0.9375,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.19754904508590695},{"word":"directly","start":345.2,"end":345.7,"confidence":0.9921875,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":0.1877093017101288},{"word":"from","start":345.84003,"end":346.0,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1617983877658844},{"word":"that","start":346.0,"end":346.24002,"confidence":0.9790039,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15654850006103516},{"word":"cable","start":346.24002,"end":346.74002,"confidence":1.0,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.08622604608535767},{"word":"from","start":347.12003,"end":347.36002,"confidence":0.47094727,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.09913761168718338},{"word":"the","start":347.36002,"end":347.6,"confidence":0.9716797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06545210629701614},{"word":"black","start":347.6,"end":347.955,"confidence":0.9980469,"punctuated_word":"black","sentiment":"neutral","sentiment_score":0.06238463521003723},{"word":"small","start":348.03497,"end":348.35498,"confidence":1.0,"punctuated_word":"small","sentiment":"neutral","sentiment_score":0.07125534117221832},{"word":"box","start":348.35498,"end":348.595,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.1429431289434433},{"word":"directly","start":348.595,"end":349.095,"confidence":0.98828125,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":0.14460748434066772},{"word":"to","start":349.155,"end":349.31497,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12109405547380447},{"word":"my","start":349.31497,"end":349.555,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1175050362944603},{"word":"computer","start":349.555,"end":350.055,"confidence":0.82958984,"punctuated_word":"computer,","sentiment":"neutral","sentiment_score":0.13449937105178833},{"word":"and","start":350.19498,"end":350.435,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1988760381937027},{"word":"the","start":350.435,"end":350.595,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.23870903253555295},{"word":"internet","start":350.595,"end":351.07498,"confidence":0.87353516,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.2139485329389572},{"word":"was","start":351.07498,"end":351.235,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.20464278757572177},{"word":"working","start":351.235,"end":351.735,"confidence":0.9785156,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.20180609822273257},{"word":"and","start":352.35498,"end":352.595,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.14697107672691345},{"word":"he","start":352.595,"end":352.75497,"confidence":0.99902344,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.12727385759353638},{"word":"advised","start":352.75497,"end":353.155,"confidence":0.9970703,"punctuated_word":"advised","sentiment":"neutral","sentiment_score":0.07410283386707306},{"word":"me","start":353.155,"end":353.31497,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.060501933097839355},{"word":"to","start":353.31497,"end":353.47498,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.011728599667549132},{"word":"get","start":353.47498,"end":353.63498,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.04710274934768677},{"word":"a","start":353.63498,"end":353.715,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03185438737273216},{"word":"new","start":353.715,"end":353.955,"confidence":0.9941406,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.04184046387672424},{"word":"router","start":353.955,"end":354.35498,"confidence":0.85913086,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.03196841478347778},{"word":"so","start":354.35498,"end":354.595,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.020475933328270912},{"word":"i","start":354.595,"end":354.675,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.030511990189552307},{"word":"just","start":354.675,"end":354.91498,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.006667677313089371},{"word":"went","start":354.91498,"end":355.155,"confidence":1.0,"punctuated_word":"went","sentiment":"neutral","sentiment_score":0.009625740349292757},{"word":"and","start":355.155,"end":355.395,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0046106986701488495},{"word":"got","start":355.395,"end":355.555,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.006886322051286697},{"word":"the","start":355.555,"end":355.715,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01082303747534752},{"word":"new","start":355.715,"end":355.955,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.022065088152885437},{"word":"router","start":355.955,"end":356.455,"confidence":0.9111328,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.01064934115856886},{"word":"because","start":366.37,"end":366.77002,"confidence":0.9550781,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.1658453643321991},{"word":"it","start":366.77002,"end":366.93,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.18626506626605988},{"word":"was","start":366.93,"end":367.09,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1683320850133896},{"word":"only","start":367.09,"end":367.41,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.16566698253154755},{"word":"working","start":367.41,"end":367.73,"confidence":0.99609375,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.1634047031402588},{"word":"through","start":367.73,"end":367.89,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.21317797899246216},{"word":"the","start":367.89,"end":368.13,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23559166491031647},{"word":"cable","start":368.13,"end":368.63,"confidence":0.89624023,"punctuated_word":"cable.","sentiment":"neutral","sentiment_score":-0.21049764752388},{"word":"that's","start":368.93,"end":369.17,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.13719189167022705},{"word":"why","start":369.17,"end":369.67,"confidence":0.99658203,"punctuated_word":"why.","sentiment":"neutral","sentiment_score":-0.11136512458324432},{"word":"yeah","start":375.41,"end":375.65,"confidence":0.6958008,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.073611319065094},{"word":"it","start":375.65,"end":375.81,"confidence":0.77734375,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.07991410791873932},{"word":"was","start":375.81,"end":376.05002,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.05104847252368927},{"word":"not","start":376.05002,"end":376.29,"confidence":0.99609375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0583096407353878},{"word":"working","start":376.29,"end":376.485,"confidence":0.99609375,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.04721871763467789},{"word":"via","start":376.485,"end":376.68,"confidence":0.6899414,"punctuated_word":"via","sentiment":"neutral","sentiment_score":-0.04989480599761009},{"word":"the","start":376.68,"end":376.93,"confidence":0.40698242,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04284954071044922},{"word":"yeah","start":377.18,"end":377.68,"confidence":0.9128418,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.0390549972653389},{"word":"yes","start":379.815,"end":380.315,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0072358702309429646},{"word":"no","start":395.31,"end":395.55,"confidence":0.9277344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.15006497502326965},{"word":"no","start":395.55,"end":395.63,"confidence":0.9975586,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.181753009557724},{"word":"it's","start":395.63,"end":395.79,"confidence":0.9975586,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.16161417961120603},{"word":"not","start":395.79,"end":396.03,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.16140243411064148},{"word":"connected","start":396.03,"end":396.51,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.16748249530792236},{"word":"by","start":396.51,"end":396.83,"confidence":0.6816406,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.17825768887996674},{"word":"a","start":396.83,"end":396.91,"confidence":0.93603516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2066846489906311},{"word":"wire","start":396.91,"end":397.23,"confidence":0.9550781,"punctuated_word":"wire.","sentiment":"neutral","sentiment_score":-0.1926463842391968},{"word":"it's","start":397.23,"end":397.63,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.2026251405477524},{"word":"basically","start":397.63,"end":398.03,"confidence":0.9350586,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":-0.16990575194358826},{"word":"i'm","start":398.27,"end":398.43,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.18764476478099823},{"word":"not","start":398.43,"end":398.59,"confidence":0.94628906,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1710265576839447},{"word":"i'm","start":398.59,"end":398.75,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.19826564192771912},{"word":"not","start":398.75,"end":398.91,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.16141274571418762},{"word":"using","start":398.91,"end":399.23,"confidence":0.99902344,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.194726824760437},{"word":"any","start":399.23,"end":399.47,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.2270536720752716},{"word":"cables","start":399.47,"end":399.79,"confidence":0.8535156,"punctuated_word":"cables.","sentiment":"neutral","sentiment_score":-0.24496495723724365},{"word":"i","start":399.79,"end":399.95,"confidence":0.82958984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14768865704536438},{"word":"just","start":399.95,"end":400.27,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10238710045814514},{"word":"plugged","start":400.27,"end":400.59,"confidence":0.99609375,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":-0.09720271080732346},{"word":"in","start":400.59,"end":400.83,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07302619516849518},{"word":"the","start":400.83,"end":401.07,"confidence":0.93408203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08131016790866852},{"word":"new","start":401.07,"end":401.55,"confidence":0.9980469,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.07808181643486023},{"word":"router","start":401.55,"end":402.05,"confidence":0.8540039,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.10802289843559264},{"word":"oh","start":404.91,"end":404.99,"confidence":0.62524414,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.02027152478694916},{"word":"yeah","start":404.99,"end":405.23,"confidence":0.9916992,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.003643929958343506},{"word":"i'd","start":405.23,"end":405.47,"confidence":0.7602539,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":0.008422653190791607},{"word":"i'd","start":405.47,"end":405.55,"confidence":0.8413086,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":0.01976008154451847},{"word":"i'm","start":405.63,"end":405.79,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.011729403398931026},{"word":"just","start":405.79,"end":406.03,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.008463643491268158},{"word":"trying","start":406.03,"end":406.35,"confidence":0.9980469,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.01580609381198883},{"word":"to","start":406.35,"end":406.43,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.021923281252384182},{"word":"connect","start":406.43,"end":406.75,"confidence":0.9970703,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.01659296080470085},{"word":"the","start":406.75,"end":406.91,"confidence":0.7949219,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.013340763747692108},{"word":"stuff","start":406.91,"end":407.23,"confidence":0.9921875,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":0.0279252752661705},{"word":"now","start":407.23,"end":407.73,"confidence":0.9946289,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.007508620619773865},{"word":"if","start":407.87,"end":408.03,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.11029764264822006},{"word":"you","start":408.03,"end":408.19,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0979216769337654},{"word":"could","start":408.19,"end":408.51,"confidence":0.97314453,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.091397225856781},{"word":"help","start":408.51,"end":408.83,"confidence":0.8935547,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.0977526754140854},{"word":"me","start":408.83,"end":408.91,"confidence":0.9770508,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.13051989674568176},{"word":"pull","start":408.91,"end":409.15,"confidence":0.1953125,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.11148446053266524},{"word":"this","start":409.15,"end":409.31,"confidence":0.8989258,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.1277795135974884},{"word":"i'll","start":409.31,"end":409.55,"confidence":0.63549805,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.18159686028957367},{"word":"be","start":409.55,"end":409.63,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.15329307317733765},{"word":"good","start":409.63,"end":410.13,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.07388994097709656},{"word":"from","start":429.7,"end":429.94,"confidence":0.53466797,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.0056454818695783615},{"word":"my","start":429.94,"end":430.18002,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.003918347880244255},{"word":"router","start":430.18002,"end":430.58002,"confidence":0.94384766,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.007363958284258843},{"word":"to","start":430.58002,"end":430.82,"confidence":0.86865234,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0026440266519784927},{"word":"computer","start":430.82,"end":431.22,"confidence":0.677124,"punctuated_word":"computer?","sentiment":"neutral","sentiment_score":-0.005507724359631538},{"word":"what","start":431.22,"end":431.38,"confidence":0.9970703,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.018225615844130516},{"word":"do","start":431.38,"end":431.54,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.02224872075021267},{"word":"you","start":431.54,"end":431.62003,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01675446517765522},{"word":"mean","start":431.62003,"end":431.86002,"confidence":0.9785156,"punctuated_word":"mean?","sentiment":"neutral","sentiment_score":-0.01767590641975403},{"word":"like","start":431.86002,"end":432.1,"confidence":0.9716797,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.016293954104185104},{"word":"you","start":432.1,"end":432.34003,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0154130095615983},{"word":"want","start":432.34003,"end":432.58002,"confidence":0.9980469,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.008601175621151924},{"word":"the","start":432.58002,"end":432.74002,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008019579574465752},{"word":"cable","start":432.74002,"end":433.14,"confidence":0.9892578,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.011604754254221916},{"word":"exact","start":433.14,"end":433.54,"confidence":0.60009766,"punctuated_word":"exact","sentiment":"neutral","sentiment_score":-0.011740224435925484},{"word":"towards","start":433.54,"end":434.04,"confidence":0.7109375,"punctuated_word":"towards","sentiment":"neutral","sentiment_score":-0.010205613449215887},{"word":"to","start":435.14,"end":435.30002,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005864802747964859},{"word":"my","start":435.30002,"end":435.54,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0070151109248399734},{"word":"computer","start":435.54,"end":436.04,"confidence":0.99365234,"punctuated_word":"computer?","sentiment":"neutral","sentiment_score":-0.008020306937396526},{"word":"yeah","start":440.02002,"end":440.26,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011488346382975578},{"word":"i","start":440.26,"end":440.42,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.017276572063565254},{"word":"have","start":440.42,"end":440.66,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.021934546530246735},{"word":"the","start":440.66,"end":440.82,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02054908685386181},{"word":"link","start":440.82,"end":441.285,"confidence":0.79003906,"punctuated_word":"link.","sentiment":"neutral","sentiment_score":0.01749097928404808},{"word":"please","start":447.765,"end":448.165,"confidence":0.61816406,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.07994233071804047},{"word":"don't","start":448.165,"end":448.645,"confidence":0.8720703,"punctuated_word":"don't.","sentiment":"neutral","sentiment_score":-0.06999818235635757},{"word":"just","start":448.645,"end":448.885,"confidence":0.9526367,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.09400972723960876},{"word":"don't","start":448.885,"end":449.125,"confidence":0.9885254,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.14443188905715942},{"word":"confuse","start":449.125,"end":449.605,"confidence":0.9970703,"punctuated_word":"confuse","sentiment":"neutral","sentiment_score":-0.1583891212940216},{"word":"me","start":449.605,"end":449.925,"confidence":0.98706055,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.10629963129758836},{"word":"okay","start":449.925,"end":450.425,"confidence":0.75683594,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.012350037693977356},{"word":"your","start":450.48502,"end":450.805,"confidence":0.30249023,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.0682392343878746},{"word":"colleague","start":450.805,"end":451.305,"confidence":0.9970703,"punctuated_word":"colleague","sentiment":"neutral","sentiment_score":-0.043319329619407654},{"word":"tell","start":451.365,"end":451.605,"confidence":0.75439453,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.05290847644209862},{"word":"me","start":451.605,"end":452.105,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.043288979679346085},{"word":"to","start":452.165,"end":452.405,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02494480088353157},{"word":"go","start":452.405,"end":452.565,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.014289088547229769},{"word":"and","start":452.565,"end":452.725,"confidence":0.9873047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.030831478536129},{"word":"get","start":452.725,"end":452.965,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.01942792907357216},{"word":"a","start":452.965,"end":453.045,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.013668330386281012},{"word":"new","start":453.045,"end":453.285,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.02008206397294998},{"word":"router","start":453.285,"end":453.785,"confidence":0.9980469,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.010134847834706306},{"word":"okay","start":453.845,"end":454.345,"confidence":0.9753418,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.01449165865778923},{"word":"i","start":454.49,"end":454.73,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.014741439372301102},{"word":"went","start":454.73,"end":454.89,"confidence":1.0,"punctuated_word":"went","sentiment":"neutral","sentiment_score":0.005337569862604141},{"word":"and","start":454.89,"end":455.13,"confidence":0.9243164,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0013271309435367584},{"word":"i","start":455.13,"end":455.37,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.012303151190280914},{"word":"purchased","start":455.37,"end":455.69,"confidence":0.9941406,"punctuated_word":"purchased","sentiment":"neutral","sentiment_score":0.016765113919973373},{"word":"a","start":455.69,"end":455.85,"confidence":0.6948242,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01528707705438137},{"word":"new","start":455.85,"end":456.09,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.01650199294090271},{"word":"router","start":456.09,"end":456.59,"confidence":0.99365234,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.009469753131270409},{"word":"okay","start":457.05002,"end":457.53,"confidence":0.9050293,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.0007439721375703812},{"word":"all","start":457.53,"end":457.69,"confidence":0.99902344,"punctuated_word":"All","sentiment":"neutral","sentiment_score":-0.01668785884976387},{"word":"i","start":457.69,"end":457.85,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01339947059750557},{"word":"have","start":457.85,"end":458.01,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.01728004217147827},{"word":"to","start":458.01,"end":458.17,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.004409629851579666},{"word":"do","start":458.17,"end":458.33002,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.014614969491958618},{"word":"now","start":458.33002,"end":458.57,"confidence":0.9980469,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.0034840814769268036},{"word":"is","start":458.57,"end":458.73,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.021660100668668747},{"word":"connect","start":458.73,"end":459.05002,"confidence":0.9892578,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.00589577853679657},{"word":"to","start":459.05002,"end":459.21,"confidence":0.9838867,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.002767849713563919},{"word":"the","start":459.21,"end":459.71,"confidence":0.8496094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0026786066591739655},{"word":"the","start":460.01,"end":460.09,"confidence":0.8647461,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004286326467990875},{"word":"triple","start":460.09,"end":460.57,"confidence":0.62646484,"punctuated_word":"triple","sentiment":"neutral","sentiment_score":0.001410260796546936},{"word":"p","start":460.57,"end":460.89,"confidence":0.88964844,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.007936479523777962},{"word":"o","start":460.89,"end":461.21,"confidence":0.95166016,"punctuated_word":"o","sentiment":"neutral","sentiment_score":-0.017427410930395126},{"word":"e","start":461.21,"end":461.53,"confidence":0.94091797,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":-0.01832450181245804},{"word":"okay","start":461.53,"end":462.03,"confidence":0.9926758,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.024468760937452316},{"word":"and","start":462.41,"end":462.57,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.034668780863285065},{"word":"that's","start":462.57,"end":462.81,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.03423786908388138},{"word":"it","start":462.81,"end":463.31,"confidence":0.9658203,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.03454992175102234},{"word":"so","start":463.53,"end":463.69,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.027850566431879997},{"word":"we","start":463.69,"end":463.85,"confidence":0.984375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.017109714448451996},{"word":"can","start":463.85,"end":464.09,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.007923562079668045},{"word":"use","start":464.09,"end":464.33002,"confidence":0.9970703,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.008320927619934082},{"word":"the","start":464.33002,"end":464.49,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03292068839073181},{"word":"wireless","start":464.49,"end":464.99,"confidence":0.9946289,"punctuated_word":"wireless.","sentiment":"neutral","sentiment_score":-0.03794275224208832},{"word":"i","start":465.13,"end":465.21,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16455136239528656},{"word":"don't","start":465.21,"end":465.45,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.13347336649894714},{"word":"know","start":465.45,"end":465.61002,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.21563051640987396},{"word":"why","start":465.61002,"end":465.77,"confidence":0.5527344,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.19051383435726169},{"word":"why","start":465.77,"end":465.93,"confidence":0.59814453,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.2382037192583084},{"word":"you're","start":465.93,"end":466.25,"confidence":0.7546387,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.28326472640037537},{"word":"confusing","start":466.25,"end":466.73,"confidence":0.78808594,"punctuated_word":"confusing.","sentiment":"neutral","sentiment_score":-0.21380206942558289},{"word":"like","start":466.73,"end":466.89,"confidence":0.84814453,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.22422128915786743},{"word":"you're","start":466.89,"end":467.05,"confidence":0.85668945,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.23171716928482056},{"word":"telling","start":467.05,"end":467.37,"confidence":0.99902344,"punctuated_word":"telling","sentiment":"neutral","sentiment_score":-0.21213564276695251},{"word":"me","start":467.37,"end":467.53,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.13840734958648682},{"word":"to","start":467.53,"end":467.69,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13245581090450287},{"word":"plug","start":467.69,"end":467.93,"confidence":1.0,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":-0.11065346002578735},{"word":"it","start":467.93,"end":468.09,"confidence":0.98828125,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12298963963985445},{"word":"straight","start":468.09,"end":468.33002,"confidence":1.0,"punctuated_word":"straight","sentiment":"neutral","sentiment_score":-0.15486793220043182},{"word":"to","start":468.33002,"end":468.49,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11104641109704971},{"word":"the","start":468.49,"end":468.65,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09218791127204896},{"word":"computer","start":468.65,"end":469.13,"confidence":0.9758301,"punctuated_word":"computer.","sentiment":"neutral","sentiment_score":-0.0810372531414032},{"word":"why","start":469.13,"end":469.37,"confidence":0.9970703,"punctuated_word":"Why","sentiment":"neutral","sentiment_score":-0.1895618736743927},{"word":"are","start":469.37,"end":469.45,"confidence":0.875,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.2243407964706421},{"word":"we","start":469.45,"end":469.53,"confidence":0.97265625,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.15784963965415957},{"word":"doing","start":469.53,"end":469.77,"confidence":0.9951172,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.1679886132478714},{"word":"that","start":469.77,"end":470.27,"confidence":0.9980469,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.1716376543045044},{"word":"i","start":470.295,"end":470.45502,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.25189730525016785},{"word":"don't","start":470.45502,"end":470.695,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.20276743173599243},{"word":"need","start":470.695,"end":470.77502,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.15428416430950165},{"word":"to","start":470.77502,"end":470.93503,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16482439637184143},{"word":"plug","start":470.93503,"end":471.255,"confidence":1.0,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":-0.13049764931201935},{"word":"it","start":471.255,"end":471.415,"confidence":0.9838867,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.1843027025461197},{"word":"i","start":471.415,"end":471.575,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14841410517692566},{"word":"know","start":471.575,"end":471.73502,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.11908956617116928},{"word":"it's","start":471.73502,"end":471.89502,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.11285477876663208},{"word":"gonna","start":471.89502,"end":472.135,"confidence":0.9506836,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.1045418530702591},{"word":"work","start":472.135,"end":472.635,"confidence":0.95336914,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.08858457207679749},{"word":"so","start":473.415,"end":473.73502,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0994134247303009},{"word":"we","start":473.73502,"end":473.89502,"confidence":0.98095703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.11093828082084656},{"word":"need","start":473.89502,"end":474.135,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.10322701930999756},{"word":"to","start":474.135,"end":474.295,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08231545984745026},{"word":"connect","start":474.295,"end":474.77502,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.06505283713340759},{"word":"to","start":474.77502,"end":475.015,"confidence":0.9741211,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0624266117811203},{"word":"the","start":475.015,"end":475.17502,"confidence":0.8125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0669289231300354},{"word":"straight","start":475.255,"end":475.575,"confidence":0.99902344,"punctuated_word":"straight","sentiment":"neutral","sentiment_score":-0.06474751234054565},{"word":"to","start":475.575,"end":475.73502,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05391240864992142},{"word":"the","start":475.73502,"end":476.135,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06636568158864975},{"word":"to","start":476.135,"end":476.295,"confidence":0.9614258,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06373856961727142},{"word":"the","start":476.295,"end":476.375,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09063401073217392},{"word":"wireless","start":476.375,"end":476.875,"confidence":0.98950195,"punctuated_word":"wireless.","sentiment":"neutral","sentiment_score":-0.09224963188171388},{"word":"okay","start":477.415,"end":477.915,"confidence":0.9777832,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.06522968411445618},{"word":"i'm","start":478.45502,"end":478.61502,"confidence":0.96313477,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11601774394512177},{"word":"just","start":478.61502,"end":478.855,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07664547115564346},{"word":"it's","start":479.015,"end":479.255,"confidence":0.96850586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08023297786712646},{"word":"been","start":479.255,"end":479.575,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.05678167939186096},{"word":"three","start":479.575,"end":479.73502,"confidence":1.0,"punctuated_word":"three","sentiment":"negative","sentiment_score":-0.5236433148384094},{"word":"days","start":479.73502,"end":480.05502,"confidence":1.0,"punctuated_word":"days","sentiment":"negative","sentiment_score":-0.4970378875732422},{"word":"with","start":480.05502,"end":480.295,"confidence":0.9970703,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.5332179069519043},{"word":"no","start":480.295,"end":480.45502,"confidence":1.0,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.6093874573707581},{"word":"internet","start":480.45502,"end":480.935,"confidence":0.640625,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.4547096788883209},{"word":"connection","start":480.935,"end":481.435,"confidence":0.75683594,"punctuated_word":"connection,","sentiment":"negative","sentiment_score":-0.3791878819465637},{"word":"and","start":481.655,"end":481.89502,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.40571001172065735},{"word":"your","start":481.89502,"end":482.135,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6591418981552124},{"word":"company","start":482.135,"end":482.45502,"confidence":0.9980469,"punctuated_word":"company","sentiment":"negative","sentiment_score":-0.7523784041404724},{"word":"has","start":482.45502,"end":482.695,"confidence":0.61328125,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.7417149543762207},{"word":"been","start":482.695,"end":482.855,"confidence":1.0,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.7324675917625427},{"word":"very","start":482.855,"end":483.095,"confidence":1.0,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.800250232219696},{"word":"horrible","start":483.095,"end":483.575,"confidence":0.88012695,"punctuated_word":"horrible,","sentiment":"negative","sentiment_score":-0.7295864820480347},{"word":"to","start":483.575,"end":483.655,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6630077958106995},{"word":"be","start":483.655,"end":483.815,"confidence":1.0,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.5881908535957336},{"word":"honest","start":483.815,"end":484.135,"confidence":0.7709961,"punctuated_word":"honest,","sentiment":"negative","sentiment_score":-0.5651313066482544},{"word":"you","start":484.135,"end":484.295,"confidence":0.9970703,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5342079997062683},{"word":"know","start":484.295,"end":484.77,"confidence":0.8342285,"punctuated_word":"know?","sentiment":"negative","sentiment_score":-0.5109703540802002},{"word":"i'm","start":484.84998,"end":485.00998,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.7776057720184326},{"word":"very","start":485.00998,"end":485.25,"confidence":1.0,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.8120487928390503},{"word":"i'm","start":485.25,"end":485.49,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.8116320371627808},{"word":"very","start":485.49,"end":485.81,"confidence":1.0,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.8041320443153381},{"word":"upset","start":485.81,"end":486.21,"confidence":1.0,"punctuated_word":"upset","sentiment":"negative","sentiment_score":-0.7915862798690796},{"word":"now","start":486.21,"end":486.44998,"confidence":0.98706055,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.7439437508583069},{"word":"okay","start":486.44998,"end":486.93,"confidence":0.9921875,"punctuated_word":"Okay?","sentiment":"negative","sentiment_score":-0.5286768674850464},{"word":"i'm","start":486.93,"end":487.09,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5727326273918152},{"word":"thinking","start":487.09,"end":487.41,"confidence":0.99902344,"punctuated_word":"thinking","sentiment":"negative","sentiment_score":-0.6064303517341614},{"word":"to","start":487.41,"end":487.56998,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6454353928565979},{"word":"cancel","start":487.56998,"end":487.97,"confidence":1.0,"punctuated_word":"cancel","sentiment":"negative","sentiment_score":-0.592333972454071},{"word":"everything","start":487.97,"end":488.37,"confidence":1.0,"punctuated_word":"everything","sentiment":"negative","sentiment_score":-0.6200974583625793},{"word":"now","start":488.37,"end":488.87,"confidence":0.99853516,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.5465260744094849},{"word":"yeah","start":496.69,"end":496.93,"confidence":0.97558594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08298438787460327},{"word":"it's","start":496.93,"end":497.09,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.13002318143844604},{"word":"not","start":497.09,"end":497.33,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.17245738208293915},{"word":"active","start":497.33,"end":497.72998,"confidence":0.99853516,"punctuated_word":"active.","sentiment":"neutral","sentiment_score":-0.10484249889850616},{"word":"i'm","start":497.72998,"end":497.88998,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.20024381577968595},{"word":"not","start":497.88998,"end":498.12997,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.23624899983406067},{"word":"receiving","start":498.12997,"end":498.61,"confidence":1.0,"punctuated_word":"receiving","sentiment":"neutral","sentiment_score":-0.24079227447509768},{"word":"any","start":498.61,"end":498.84998,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.22508178651332855},{"word":"internet","start":498.84998,"end":499.335,"confidence":0.96191406,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.304220974445343},{"word":"i","start":499.335,"end":499.495,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20461715757846832},{"word":"don't","start":499.495,"end":499.735,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.16465258598327637},{"word":"have","start":499.735,"end":499.975,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14424550533294678},{"word":"any","start":499.975,"end":500.29498,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.17557986080646515},{"word":"internet","start":500.29498,"end":500.69498,"confidence":0.9863281,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.2210886776447296},{"word":"connection","start":500.69498,"end":501.175,"confidence":0.9995117,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.1840907633304596},{"word":"what","start":501.175,"end":501.41498,"confidence":0.9970703,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.06322278827428818},{"word":"do","start":501.41498,"end":501.57498,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.06220630556344986},{"word":"you","start":501.57498,"end":501.655,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.057592544704675674},{"word":"mean","start":501.655,"end":501.895,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.04799100384116173},{"word":"active","start":501.895,"end":502.395,"confidence":0.9797363,"punctuated_word":"active?","sentiment":"neutral","sentiment_score":-0.059847019612789154},{"word":"it's","start":502.615,"end":502.85498,"confidence":0.97265625,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.10730581730604172},{"word":"not","start":502.85498,"end":503.095,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10180719941854476},{"word":"active","start":503.095,"end":503.595,"confidence":0.9921875,"punctuated_word":"active.","sentiment":"neutral","sentiment_score":-0.10334980487823486},{"word":"okay","start":503.655,"end":504.155,"confidence":0.76464844,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.16669481992721558},{"word":"yeah","start":506.775,"end":507.175,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.13815602660179138},{"word":"that's","start":507.175,"end":507.495,"confidence":0.9675293,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.16822558641433716},{"word":"why","start":507.495,"end":507.735,"confidence":0.9560547,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.15651845932006836},{"word":"your","start":507.735,"end":508.055,"confidence":0.9277344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1913488358259201},{"word":"colleague","start":508.055,"end":508.455,"confidence":0.80737305,"punctuated_word":"colleague,","sentiment":"neutral","sentiment_score":-0.1986327618360519},{"word":"he","start":508.455,"end":508.615,"confidence":0.94921875,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.1615668684244156},{"word":"tell","start":508.615,"end":508.85498,"confidence":0.91015625,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.17521995306015015},{"word":"me","start":508.85498,"end":509.35498,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.17197895050048828},{"word":"it's","start":509.41498,"end":509.91498,"confidence":0.8781738,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.07346000522375107},{"word":"it's","start":509.97498,"end":510.215,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.02686142921447754},{"word":"everything","start":510.29498,"end":510.775,"confidence":0.9970703,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.05080985277891159},{"word":"is","start":510.775,"end":510.935,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0340891033411026},{"word":"a","start":510.935,"end":511.01498,"confidence":0.8730469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.036406222730875015},{"word":"green","start":511.01498,"end":511.335,"confidence":1.0,"punctuated_word":"green","sentiment":"neutral","sentiment_score":0.05553252995014191},{"word":"light","start":511.335,"end":511.71,"confidence":0.99121094,"punctuated_word":"light.","sentiment":"neutral","sentiment_score":-0.0212382972240448},{"word":"everything","start":511.94998,"end":512.19,"confidence":1.0,"punctuated_word":"Everything","sentiment":"neutral","sentiment_score":0.25056371092796326},{"word":"is","start":512.19,"end":512.43,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2339760661125183},{"word":"working","start":512.43,"end":512.83,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.21626563370227816},{"word":"with","start":512.83,"end":512.99,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12484493106603622},{"word":"the","start":512.99,"end":513.14996,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06390711665153503},{"word":"new","start":513.14996,"end":513.39,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.036759138107299805},{"word":"router","start":513.39,"end":513.70996,"confidence":0.9921875,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.01347687840461731},{"word":"with","start":513.87,"end":514.11,"confidence":0.5605469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.024639740586280823},{"word":"the","start":514.11,"end":514.27,"confidence":0.93847656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08353044837713242},{"word":"old","start":514.27,"end":514.51,"confidence":0.94628906,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.03178849071264267},{"word":"router","start":514.51,"end":515.01,"confidence":0.9682617,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.04273906722664833},{"word":"okay","start":515.23,"end":515.73,"confidence":0.96362305,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.03502877801656723},{"word":"i","start":515.79,"end":515.95,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.008702769875526428},{"word":"take","start":515.95,"end":516.19,"confidence":0.9892578,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.05118434876203537},{"word":"it","start":516.19,"end":516.35,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05249100178480148},{"word":"to","start":516.35,"end":516.51,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04780183732509613},{"word":"the","start":516.51,"end":516.67,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05290433019399643},{"word":"shop","start":516.67,"end":517.07,"confidence":1.0,"punctuated_word":"shop","sentiment":"neutral","sentiment_score":0.0360315814614296},{"word":"and","start":517.07,"end":517.39,"confidence":0.6689453,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07417691498994827},{"word":"they","start":517.39,"end":517.63,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.09187647700309752},{"word":"tested","start":517.63,"end":517.95,"confidence":0.9951172,"punctuated_word":"tested","sentiment":"neutral","sentiment_score":0.07410898804664612},{"word":"it","start":517.95,"end":518.11,"confidence":0.91308594,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.09072569012641908},{"word":"everything","start":518.11,"end":518.51,"confidence":1.0,"punctuated_word":"Everything","sentiment":"neutral","sentiment_score":0.2102406620979309},{"word":"is","start":518.51,"end":518.75,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.22596368193626404},{"word":"working","start":518.75,"end":519.25,"confidence":1.0,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.07551804184913635},{"word":"i","start":519.39,"end":519.47,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.38656821846961975},{"word":"don't","start":519.47,"end":519.70996,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.35143589973449707},{"word":"know","start":519.70996,"end":519.87,"confidence":0.99902344,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.35668233036994934},{"word":"why","start":519.87,"end":520.19,"confidence":0.99902344,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.45706239342689514},{"word":"you","start":520.19,"end":520.35,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5373628735542297},{"word":"say","start":520.35,"end":520.85,"confidence":0.9970703,"punctuated_word":"say","sentiment":"negative","sentiment_score":-0.5007991194725037},{"word":"it's","start":521.07,"end":521.31,"confidence":0.99560547,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4014889597892761},{"word":"not","start":521.31,"end":521.55,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3743158280849457},{"word":"working","start":521.55,"end":521.87,"confidence":0.9980469,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.2533130943775177},{"word":"okay","start":521.87,"end":522.19,"confidence":0.9260254,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05140295997262001},{"word":"anyway","start":522.19,"end":522.58997,"confidence":0.9921875,"punctuated_word":"Anyway,","sentiment":"neutral","sentiment_score":-0.03612162917852402},{"word":"i","start":522.58997,"end":522.83,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05314914882183075},{"word":"went","start":522.83,"end":523.07,"confidence":1.0,"punctuated_word":"went","sentiment":"neutral","sentiment_score":0.00459655374288559},{"word":"and","start":523.07,"end":523.23,"confidence":0.95947266,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.006027452647686005},{"word":"i","start":523.23,"end":523.39,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02099820226430893},{"word":"purchased","start":523.39,"end":523.79,"confidence":0.9951172,"punctuated_word":"purchased","sentiment":"neutral","sentiment_score":0.03598947823047638},{"word":"the","start":523.79,"end":523.87,"confidence":0.9741211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04897313565015793},{"word":"new","start":523.87,"end":524.11,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.039761871099472046},{"word":"router","start":524.11,"end":524.43,"confidence":0.88842773,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.024270275607705116},{"word":"your","start":524.43,"end":524.67,"confidence":0.9902344,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.05369662865996361},{"word":"colleague","start":524.67,"end":525.07,"confidence":0.9770508,"punctuated_word":"colleague,","sentiment":"neutral","sentiment_score":-0.04628650099039078},{"word":"he","start":525.07,"end":525.23,"confidence":0.99609375,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.038633935153484344},{"word":"told","start":525.23,"end":525.47,"confidence":0.99902344,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.037759315222501755},{"word":"me","start":525.47,"end":525.63,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.057786744087934494},{"word":"about","start":525.63,"end":526.065,"confidence":0.9616699,"punctuated_word":"about.","sentiment":"neutral","sentiment_score":-0.038931604474782944},{"word":"okay","start":526.305,"end":526.805,"confidence":0.9748535,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.04317362606525421},{"word":"and","start":527.025,"end":527.185,"confidence":0.97998047,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1807795763015747},{"word":"now","start":527.185,"end":527.505,"confidence":0.98828125,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.2276279479265213},{"word":"i","start":527.505,"end":527.745,"confidence":0.7338867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2837721109390259},{"word":"still","start":527.745,"end":527.985,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.3264656662940979},{"word":"don't","start":527.985,"end":528.145,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.32792434096336365},{"word":"have","start":528.145,"end":528.465,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.35177627205848694},{"word":"connection","start":528.465,"end":528.965,"confidence":0.7949219,"punctuated_word":"connection.","sentiment":"negative","sentiment_score":-0.35463500022888184},{"word":"and","start":529.105,"end":529.34503,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.33100607991218567},{"word":"you're","start":529.34503,"end":529.585,"confidence":0.7770996,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.3939678370952606},{"word":"telling","start":529.585,"end":529.825,"confidence":0.99902344,"punctuated_word":"telling","sentiment":"neutral","sentiment_score":-0.31970348954200745},{"word":"me","start":529.825,"end":529.985,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.3045128881931305},{"word":"i","start":530.145,"end":530.225,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.32377907633781433},{"word":"don't","start":530.225,"end":530.385,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.31842562556266785},{"word":"know","start":530.385,"end":530.545,"confidence":0.9970703,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.2758561074733734},{"word":"what","start":530.545,"end":530.705,"confidence":0.99902344,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.3550196886062622},{"word":"you're","start":530.705,"end":530.865,"confidence":0.9848633,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.3715190589427948},{"word":"telling","start":530.865,"end":531.105,"confidence":1.0,"punctuated_word":"telling","sentiment":"neutral","sentiment_score":-0.30620887875556946},{"word":"me","start":531.105,"end":531.185,"confidence":0.84765625,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.3255564570426941},{"word":"to","start":531.185,"end":531.34503,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.33583909273147583},{"word":"be","start":531.34503,"end":531.505,"confidence":0.99316406,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2528829276561737},{"word":"honest","start":531.505,"end":531.825,"confidence":0.99072266,"punctuated_word":"honest.","sentiment":"neutral","sentiment_score":-0.2868366241455078},{"word":"you're","start":531.825,"end":531.985,"confidence":0.95874023,"punctuated_word":"You're","sentiment":"negative","sentiment_score":-0.3568936586380005},{"word":"telling","start":531.985,"end":532.225,"confidence":1.0,"punctuated_word":"telling","sentiment":"neutral","sentiment_score":-0.30896517634391785},{"word":"me","start":532.225,"end":532.385,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.3245614767074585},{"word":"to","start":532.385,"end":532.545,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2918286621570587},{"word":"plug","start":532.545,"end":532.865,"confidence":1.0,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":-0.18613946437835693},{"word":"the","start":532.865,"end":533.025,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.28002282977104187},{"word":"the","start":533.025,"end":533.425,"confidence":0.48657227,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23157556354999545},{"word":"cable","start":533.425,"end":533.745,"confidence":0.9941406,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.1828449070453644},{"word":"towards","start":533.745,"end":534.065,"confidence":0.99121094,"punctuated_word":"towards","sentiment":"neutral","sentiment_score":-0.2163357734680176},{"word":"the","start":534.065,"end":534.225,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1994629502296448},{"word":"computer","start":534.225,"end":534.705,"confidence":0.9921875,"punctuated_word":"computer.","sentiment":"neutral","sentiment_score":-0.20362740755081177},{"word":"i","start":534.705,"end":534.865,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.33808568120002747},{"word":"don't","start":534.865,"end":535.105,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.29333624243736267},{"word":"need","start":535.105,"end":535.265,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2345149666070938},{"word":"that","start":535.265,"end":535.745,"confidence":0.99902344,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.2809590697288513},{"word":"i","start":535.745,"end":535.905,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23946352303028107},{"word":"need","start":535.905,"end":536.145,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.1963502466678619},{"word":"the","start":536.145,"end":536.305,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14156627655029297},{"word":"wi","start":536.305,"end":536.705,"confidence":0.35742188,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.09898406267166138},{"word":"fi","start":536.705,"end":537.205,"confidence":0.8286133,"punctuated_word":"Fi.","sentiment":"neutral","sentiment_score":-0.1244434416294098},{"word":"i","start":537.665,"end":537.905,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15522687137126925},{"word":"i","start":537.905,"end":537.985,"confidence":0.94970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15067730844020844},{"word":"need","start":537.985,"end":538.225,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.13516941666603088},{"word":"the","start":538.225,"end":538.385,"confidence":0.9291992,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1131189912557602},{"word":"wireless","start":538.385,"end":538.885,"confidence":0.9980469,"punctuated_word":"wireless","sentiment":"neutral","sentiment_score":-0.08799269050359726},{"word":"connection","start":539.025,"end":539.525,"confidence":0.9980469,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.1465914398431778},{"word":"okay","start":539.665,"end":540.165,"confidence":0.99853516,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.07853913307189941},{"word":"that's","start":540.385,"end":540.625,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.08762934058904648},{"word":"how","start":540.625,"end":540.785,"confidence":0.99609375,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.08640645444393158},{"word":"it's","start":540.785,"end":541.025,"confidence":0.98583984,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08912985026836395},{"word":"supposed","start":541.025,"end":541.34503,"confidence":0.9970703,"punctuated_word":"supposed","sentiment":"neutral","sentiment_score":-0.09291981160640717},{"word":"to","start":541.34503,"end":541.505,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12716327607631683},{"word":"be","start":541.505,"end":541.83,"confidence":0.99853516,"punctuated_word":"be.","sentiment":"neutral","sentiment_score":-0.11414755880832672},{"word":"oh","start":591.425,"end":591.825,"confidence":0.77319336,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.021298423409461975},{"word":"just","start":591.825,"end":592.305,"confidence":0.56396484,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.022431369870901108},{"word":"step","start":592.305,"end":592.545,"confidence":0.58935547,"punctuated_word":"step","sentiment":"neutral","sentiment_score":0.024777598679065704},{"word":"by","start":592.545,"end":592.78503,"confidence":0.9980469,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.019231023266911507},{"word":"step","start":592.78503,"end":593.105,"confidence":0.9692383,"punctuated_word":"step,","sentiment":"neutral","sentiment_score":0.021537255495786667},{"word":"please","start":593.105,"end":593.34503,"confidence":0.98999023,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.020723428577184677},{"word":"one","start":593.34503,"end":593.585,"confidence":0.9941406,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.01635073311626911},{"word":"second","start":593.585,"end":594.03,"confidence":0.9875488,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.02137884311378002},{"word":"step","start":594.11005,"end":594.27,"confidence":0.9951172,"punctuated_word":"Step","sentiment":"neutral","sentiment_score":0.02691080793738365},{"word":"by","start":594.27,"end":594.51,"confidence":0.99902344,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.019830331206321716},{"word":"step","start":594.51,"end":595.01,"confidence":0.98950195,"punctuated_word":"step.","sentiment":"neutral","sentiment_score":0.03046611323952675},{"word":"gotcha","start":597.39,"end":597.89,"confidence":0.7786458,"punctuated_word":"Gotcha.","sentiment":"neutral","sentiment_score":0.05476441979408264},{"word":"so","start":613.555,"end":613.875,"confidence":0.6694336,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0382235161960125},{"word":"now","start":613.875,"end":614.195,"confidence":0.9472656,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.04833076894283295},{"word":"here","start":614.195,"end":614.695,"confidence":0.69189453,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":0.04326283931732178},{"word":"where","start":615.475,"end":615.975,"confidence":0.6748047,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.03601408377289772},{"word":"where","start":615.995,"end":616.495,"confidence":0.6748047,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.02446811646223068},{"word":"where","start":616.515,"end":616.595,"confidence":0.5209961,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.02215007320046425},{"word":"exactly","start":616.595,"end":616.83496,"confidence":0.9614258,"punctuated_word":"exactly","sentiment":"neutral","sentiment_score":0.01996220275759697},{"word":"where","start":617.075,"end":617.395,"confidence":0.9921875,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.008563745766878128},{"word":"do","start":617.395,"end":617.555,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.012236643582582474},{"word":"i","start":617.555,"end":617.71497,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013076208531856537},{"word":"put","start":617.71497,"end":618.035,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.020154494792222977},{"word":"the","start":618.035,"end":618.435,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02162608876824379},{"word":"the","start":618.435,"end":618.515,"confidence":0.9453125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.022048238664865497},{"word":"new","start":618.515,"end":619.015,"confidence":0.99316406,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.03346427530050278},{"word":"the","start":619.315,"end":619.635,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.013713013380765917},{"word":"the","start":619.635,"end":619.71497,"confidence":0.80615234,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01827617734670639},{"word":"interface","start":619.71497,"end":620.195,"confidence":0.9824219,"punctuated_word":"interface?","sentiment":"neutral","sentiment_score":0.017288880422711372},{"word":"how","start":620.195,"end":620.435,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.011142190545797348},{"word":"how","start":620.435,"end":620.595,"confidence":0.99121094,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.01623540371656418},{"word":"do","start":620.595,"end":620.835,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.009551014751195908},{"word":"i","start":620.835,"end":621.075,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.007937703281641006},{"word":"enter","start":621.075,"end":621.395,"confidence":0.9980469,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.01639343425631523},{"word":"the","start":621.395,"end":621.635,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.018077373504638672},{"word":"interface","start":621.635,"end":622.135,"confidence":0.99902344,"punctuated_word":"interface?","sentiment":"neutral","sentiment_score":0.012181509286165236},{"word":"what","start":622.435,"end":622.675,"confidence":0.9980469,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.002025965601205826},{"word":"do","start":622.675,"end":622.835,"confidence":0.73828125,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.004364810883998871},{"word":"you","start":622.835,"end":622.915,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.003750283271074295},{"word":"mean","start":622.915,"end":623.15497,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":0.0008352231234312057},{"word":"by","start":623.15497,"end":623.315,"confidence":0.9980469,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.0018326565623283384},{"word":"enter","start":623.315,"end":623.555,"confidence":0.98291016,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.002048678696155548},{"word":"the","start":623.555,"end":623.71497,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0035972315818071365},{"word":"interface","start":623.71497,"end":624.21497,"confidence":0.99902344,"punctuated_word":"interface?","sentiment":"neutral","sentiment_score":0.0007429160177707672},{"word":"you","start":627.49,"end":627.64996,"confidence":0.87353516,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.005681890994310379},{"word":"mean","start":627.64996,"end":627.97,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.0019394811242818832},{"word":"the","start":627.97,"end":628.05,"confidence":0.91748047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0020321160554885864},{"word":"one","start":628.05,"end":628.37,"confidence":0.91259766,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.01345818117260933},{"word":"point","start":628.37,"end":628.87,"confidence":0.12213135,"punctuated_word":"point","sentiment":"neutral","sentiment_score":0.015283893793821337},{"word":"yeah","start":631.41,"end":631.73,"confidence":0.9851074,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014869033358991146},{"word":"i","start":631.73,"end":631.97,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01652648113667965},{"word":"opened","start":631.97,"end":632.20996,"confidence":0.71728516,"punctuated_word":"opened","sentiment":"neutral","sentiment_score":0.02051209472119808},{"word":"the","start":632.20996,"end":632.37,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010579142719507216},{"word":"browser","start":632.37,"end":632.76996,"confidence":1.0,"punctuated_word":"browser","sentiment":"neutral","sentiment_score":0.004002392292022705},{"word":"and","start":632.76996,"end":632.93,"confidence":0.37841797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.002066493034362793},{"word":"then","start":632.93,"end":633.08997,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.003912877291440964},{"word":"what","start":633.08997,"end":633.25,"confidence":0.8886719,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.012575779110193253},{"word":"do","start":633.25,"end":633.41,"confidence":0.9892578,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.00422586128115654},{"word":"i","start":633.41,"end":633.56995,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00307513028383255},{"word":"put","start":633.56995,"end":634.06995,"confidence":0.9926758,"punctuated_word":"put?","sentiment":"neutral","sentiment_score":0.00897173024713993},{"word":"yeah","start":647.105,"end":647.345,"confidence":0.87841797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.009469550102949142},{"word":"even","start":647.345,"end":647.665,"confidence":0.92333984,"punctuated_word":"Even","sentiment":"neutral","sentiment_score":-0.08320242166519165},{"word":"low","start":647.665,"end":647.825,"confidence":0.92822266,"punctuated_word":"low","sentiment":"neutral","sentiment_score":-0.10588493198156355},{"word":"internet","start":647.825,"end":648.225,"confidence":0.6425781,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.0742320716381073},{"word":"connection","start":648.225,"end":648.625,"confidence":0.98461914,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.04716995358467102},{"word":"i'm","start":648.625,"end":648.865,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.023459941148757935},{"word":"already","start":648.865,"end":649.265,"confidence":0.99121094,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.0451212078332901},{"word":"connected","start":649.265,"end":649.665,"confidence":0.99902344,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.04065505787730217},{"word":"to","start":649.665,"end":649.90497,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0378643162548542},{"word":"the","start":649.90497,"end":649.985,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.036022260785102844},{"word":"yeah","start":654.87,"end":655.37,"confidence":0.9069824,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.017427507787942886},{"word":"printed","start":663.03,"end":663.53,"confidence":0.5551758,"punctuated_word":"Printed","sentiment":"neutral","sentiment_score":-0.006004915107041597},{"word":"on","start":663.59,"end":663.83,"confidence":0.86865234,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0053962282836437225},{"word":"the","start":663.83,"end":663.99,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0028417017310857773},{"word":"back","start":663.99,"end":664.23,"confidence":0.9980469,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.0010664090514183044},{"word":"of","start":664.23,"end":664.47003,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01016448624432087},{"word":"the","start":664.47003,"end":664.63,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01027268636971712},{"word":"router","start":664.63,"end":665.13,"confidence":0.9946289,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.0056416625156998634},{"word":"you","start":666.465,"end":666.625,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.010322014801204205},{"word":"mean","start":666.625,"end":666.945,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.014312729239463806},{"word":"the","start":666.945,"end":667.105,"confidence":0.9536133,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005452802404761314},{"word":"router","start":667.105,"end":667.425,"confidence":0.99609375,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.009641130454838276},{"word":"or","start":667.425,"end":667.585,"confidence":0.55078125,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.015399057418107986},{"word":"you","start":667.585,"end":667.745,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.019894592463970184},{"word":"mean","start":667.745,"end":667.905,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.01647896133363247},{"word":"the","start":667.905,"end":668.065,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011866165325045586},{"word":"black","start":668.065,"end":668.305,"confidence":0.9970703,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.012916379608213902},{"word":"box","start":668.305,"end":668.805,"confidence":0.99902344,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":-0.013662587851285934},{"word":"there","start":671.265,"end":671.505,"confidence":0.89208984,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.047721851617097855},{"word":"is","start":671.505,"end":671.745,"confidence":0.5205078,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.054935015738010406},{"word":"no","start":671.745,"end":671.985,"confidence":0.9941406,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.11110101640224455},{"word":"ip","start":671.985,"end":672.385,"confidence":1.0,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.08271563798189163},{"word":"address","start":672.385,"end":672.885,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.1086842119693756},{"word":"printed","start":673.185,"end":673.585,"confidence":0.9941406,"punctuated_word":"printed","sentiment":"neutral","sentiment_score":-0.09532926231622696},{"word":"on","start":673.585,"end":673.825,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.12484095245599748},{"word":"the","start":673.825,"end":673.905,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15046292543411255},{"word":"back","start":673.905,"end":674.145,"confidence":0.96435547,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.11886222660541534},{"word":"of","start":674.145,"end":674.225,"confidence":0.9892578,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.14361290633678436},{"word":"the","start":674.225,"end":674.305,"confidence":0.6176758,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06809607148170471},{"word":"router","start":674.305,"end":674.705,"confidence":0.970459,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.06396476924419403},{"word":"you","start":674.705,"end":674.865,"confidence":0.99609375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.0410928949713707},{"word":"mean","start":674.865,"end":675.105,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.03526221960783005},{"word":"the","start":675.105,"end":675.265,"confidence":0.9589844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021105732768774033},{"word":"one","start":675.265,"end":675.585,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.023138299584388733},{"word":"nine","start":675.585,"end":675.905,"confidence":0.99316406,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":-0.016584012657403946},{"word":"something","start":675.905,"end":676.405,"confidence":0.984375,"punctuated_word":"something?","sentiment":"neutral","sentiment_score":-0.02384059503674507},{"word":"is","start":676.945,"end":677.105,"confidence":0.88183594,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.022207755595445633},{"word":"that","start":677.105,"end":677.34503,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.014416856691241264},{"word":"the","start":677.34503,"end":677.425,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017355386167764664},{"word":"one","start":677.425,"end":677.665,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.016298845410346985},{"word":"one","start":677.665,"end":677.905,"confidence":0.5654297,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.020142629742622375},{"word":"nine","start":677.905,"end":678.385,"confidence":0.8354492,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":-0.015176955610513687},{"word":"one","start":678.385,"end":678.625,"confidence":0.81347656,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.020449696108698845},{"word":"six","start":678.625,"end":679.105,"confidence":0.96777344,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.01661369577050209},{"word":"eight","start":679.105,"end":679.605,"confidence":0.98657227,"punctuated_word":"eight?","sentiment":"neutral","sentiment_score":-0.0253350380808115},{"word":"yeah","start":687.4,"end":687.72003,"confidence":0.9013672,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.022359684109687805},{"word":"that","start":687.72003,"end":687.96,"confidence":0.47265625,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.04246911406517029},{"word":"that","start":687.96,"end":688.12006,"confidence":0.47583008,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06254392862319946},{"word":"there","start":688.28,"end":688.44,"confidence":0.89453125,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.07077506184577942},{"word":"is","start":688.44,"end":688.68005,"confidence":0.9770508,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08110740780830383},{"word":"no","start":688.68005,"end":689.0,"confidence":0.9980469,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.08093312382698059},{"word":"ip","start":689.0,"end":689.24005,"confidence":1.0,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.06472990661859512},{"word":"address","start":689.24005,"end":689.64,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.09729206562042236},{"word":"written","start":689.64,"end":689.96,"confidence":0.9941406,"punctuated_word":"written","sentiment":"neutral","sentiment_score":-0.115718275308609},{"word":"on","start":689.96,"end":690.12006,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1317286491394043},{"word":"the","start":690.12006,"end":690.28,"confidence":0.9707031,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1472860872745514},{"word":"on","start":690.28,"end":690.44,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.131670743227005},{"word":"the","start":690.44,"end":690.60004,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1312074512243271},{"word":"router","start":690.60004,"end":691.08,"confidence":0.98461914,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.08426332473754883},{"word":"that's","start":691.08,"end":691.4,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.028331704437732697},{"word":"the","start":691.4,"end":691.56006,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.027593649923801426},{"word":"thing","start":691.56006,"end":691.72003,"confidence":0.86987305,"punctuated_word":"thing,","sentiment":"neutral","sentiment_score":-0.010345902293920515},{"word":"you","start":691.72003,"end":691.88,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.022858623415231705},{"word":"know","start":691.88,"end":692.38,"confidence":0.74658203,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.014030508697032928},{"word":"yeah","start":698.90497,"end":699.305,"confidence":0.9550781,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04816148802638054},{"word":"and","start":699.305,"end":699.545,"confidence":0.98828125,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.024867666885256767},{"word":"where","start":699.545,"end":699.865,"confidence":0.72314453,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.005718450993299484},{"word":"where","start":699.865,"end":700.185,"confidence":0.95947266,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.017692312598228455},{"word":"do","start":700.185,"end":700.345,"confidence":0.9760742,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.02034921944141388},{"word":"i","start":700.345,"end":700.845,"confidence":0.97509766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05216182768344879},{"word":"can","start":702.505,"end":702.745,"confidence":0.98291016,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.054353296756744385},{"word":"you","start":702.745,"end":702.825,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.046145468950271606},{"word":"send","start":702.825,"end":703.065,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.047548502683639526},{"word":"me","start":703.065,"end":703.225,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.058603402227163315},{"word":"a","start":703.225,"end":703.385,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08918442577123642},{"word":"message","start":703.385,"end":703.70496,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.05489325523376465},{"word":"on","start":703.70496,"end":703.785,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07356522977352142},{"word":"whatsapp","start":703.785,"end":704.185,"confidence":0.8198242,"punctuated_word":"WhatsApp","sentiment":"neutral","sentiment_score":0.05635485798120499},{"word":"so","start":704.185,"end":704.345,"confidence":0.88964844,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.06264501065015793},{"word":"i","start":704.345,"end":704.425,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0684213861823082},{"word":"can","start":704.425,"end":704.665,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05364735424518585},{"word":"send","start":704.665,"end":704.825,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.04643867537379265},{"word":"it","start":704.825,"end":704.985,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04791107401251793},{"word":"to","start":704.985,"end":705.065,"confidence":0.9819336,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04713446646928787},{"word":"you","start":705.065,"end":705.565,"confidence":0.9851074,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.04395969212055206},{"word":"oh","start":719.355,"end":719.83496,"confidence":0.38708496,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.027874844148755074},{"word":"my","start":719.83496,"end":720.33496,"confidence":0.3359375,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.008373611606657505},{"word":"god","start":723.51495,"end":723.915,"confidence":0.9169922,"punctuated_word":"god.","sentiment":"neutral","sentiment_score":0.00719570554792881},{"word":"oh","start":723.915,"end":723.995,"confidence":0.6911621,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.02683088183403015},{"word":"yeah","start":723.995,"end":724.495,"confidence":0.84936523,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03305266052484512},{"word":"i","start":724.635,"end":724.71497,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.028852039948105812},{"word":"i","start":724.71497,"end":724.875,"confidence":0.96777344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03709147870540619},{"word":"i","start":724.875,"end":724.95496,"confidence":0.69384766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03974707052111626},{"word":"send","start":724.95496,"end":725.195,"confidence":0.8378906,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.03454451262950897},{"word":"it","start":725.195,"end":725.435,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03635971248149872},{"word":"now","start":725.435,"end":725.755,"confidence":0.98876953,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.0368303656578064},{"word":"it's","start":725.755,"end":726.07495,"confidence":0.99365234,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.027876682579517365},{"word":"loading","start":726.07495,"end":726.57495,"confidence":0.9628906,"punctuated_word":"loading.","sentiment":"neutral","sentiment_score":0.02160994708538055},{"word":"okay","start":726.635,"end":727.135,"confidence":0.8803711,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.017822809517383575},{"word":"you","start":743.33997,"end":743.5,"confidence":0.58496094,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.02717800810933113},{"word":"think","start":743.5,"end":743.74,"confidence":0.4345703,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.041869454085826874},{"word":"she","start":743.74,"end":744.06,"confidence":0.5239258,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.023740151897072792},{"word":"said","start":744.06,"end":744.38,"confidence":0.38330078,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.019239243119955063},{"word":"another","start":744.38,"end":744.86,"confidence":0.7182617,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.03499346971511841},{"word":"one","start":744.86,"end":745.36,"confidence":0.7241211,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.02448005974292755},{"word":"no","start":746.38,"end":746.62,"confidence":0.6843262,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2882208228111267},{"word":"i","start":746.62,"end":746.7,"confidence":0.9760742,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.38980963826179504},{"word":"don't","start":746.7,"end":746.94,"confidence":0.9975586,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.37613195180892944},{"word":"know","start":746.94,"end":747.18,"confidence":0.7753906,"punctuated_word":"know,","sentiment":"negative","sentiment_score":-0.4404826760292053},{"word":"man","start":747.18,"end":747.525,"confidence":0.8823242,"punctuated_word":"man.","sentiment":"negative","sentiment_score":-0.4342918395996094},{"word":"just","start":747.60504,"end":747.92505,"confidence":0.97802734,"punctuated_word":"Just","sentiment":"negative","sentiment_score":-0.608519434928894},{"word":"everything","start":747.92505,"end":748.405,"confidence":0.81933594,"punctuated_word":"everything","sentiment":"negative","sentiment_score":-0.7087618708610535},{"word":"is","start":748.405,"end":748.48505,"confidence":0.6352539,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7763967514038086},{"word":"so","start":748.48505,"end":748.645,"confidence":0.89746094,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.7524124979972839},{"word":"confusing","start":748.645,"end":749.145,"confidence":0.9951172,"punctuated_word":"confusing","sentiment":"negative","sentiment_score":-0.656445324420929},{"word":"with","start":749.205,"end":749.28503,"confidence":0.9560547,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.7531535029411316},{"word":"you","start":749.28503,"end":749.445,"confidence":0.87353516,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.7302134037017822},{"word":"guys","start":749.445,"end":749.765,"confidence":0.9777832,"punctuated_word":"guys.","sentiment":"negative","sentiment_score":-0.6266074776649475},{"word":"i","start":749.765,"end":749.84503,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5564669370651245},{"word":"don't","start":749.84503,"end":750.005,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.4745559692382813},{"word":"know","start":750.005,"end":750.505,"confidence":1.0,"punctuated_word":"know.","sentiment":"negative","sentiment_score":-0.4197368621826172},{"word":"it's","start":752.885,"end":753.04504,"confidence":0.86499023,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.5039418935775757},{"word":"been","start":753.04504,"end":753.28503,"confidence":0.9980469,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.40774407982826233},{"word":"three","start":753.28503,"end":753.525,"confidence":0.6386719,"punctuated_word":"three","sentiment":"negative","sentiment_score":-0.44458091259002686},{"word":"days","start":753.525,"end":753.84503,"confidence":0.9892578,"punctuated_word":"days","sentiment":"negative","sentiment_score":-0.40216588973999023},{"word":"long","start":753.84503,"end":754.16504,"confidence":0.7729492,"punctuated_word":"long","sentiment":"negative","sentiment_score":-0.43592217564582825},{"word":"connection","start":754.16504,"end":754.66504,"confidence":0.6550293,"punctuated_word":"connection.","sentiment":"negative","sentiment_score":-0.4397419393062592},{"word":"i","start":754.80505,"end":755.04504,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5020912885665894},{"word":"got","start":755.04504,"end":755.205,"confidence":0.9633789,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.4805896580219269},{"word":"the","start":755.205,"end":755.28503,"confidence":0.9902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5189341306686401},{"word":"new","start":755.28503,"end":755.525,"confidence":0.9970703,"punctuated_word":"new","sentiment":"negative","sentiment_score":-0.5119427442550659},{"word":"router","start":755.525,"end":755.84503,"confidence":0.99316406,"punctuated_word":"router","sentiment":"negative","sentiment_score":-0.4979396164417267},{"word":"and","start":755.84503,"end":756.005,"confidence":0.5839844,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5590401887893677},{"word":"it's","start":756.005,"end":756.16504,"confidence":0.82958984,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.622428297996521},{"word":"still","start":756.16504,"end":756.405,"confidence":1.0,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.637300968170166},{"word":"becoming","start":756.405,"end":756.80505,"confidence":0.99902344,"punctuated_word":"becoming","sentiment":"negative","sentiment_score":-0.6598092913627625},{"word":"too","start":756.80505,"end":756.965,"confidence":0.90527344,"punctuated_word":"too","sentiment":"negative","sentiment_score":-0.6566978096961975},{"word":"difficult","start":756.965,"end":757.445,"confidence":0.74780273,"punctuated_word":"difficult.","sentiment":"negative","sentiment_score":-0.5435806512832642},{"word":"i","start":757.445,"end":757.60504,"confidence":0.9819336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.33285343647003174},{"word":"don't","start":757.60504,"end":757.765,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.28946661949157715},{"word":"know","start":757.765,"end":758.265,"confidence":0.99902344,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.2673381567001343},{"word":"yes","start":760.005,"end":760.245,"confidence":0.9892578,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.016511371359229088},{"word":"yes","start":760.245,"end":760.48505,"confidence":0.9980469,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.00608885008841753},{"word":"you're","start":760.48505,"end":760.72504,"confidence":0.9782715,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.018610216677188873},{"word":"speaking","start":760.72504,"end":761.04504,"confidence":0.99902344,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.0169653482735157},{"word":"to","start":761.04504,"end":761.205,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02514861710369587},{"word":"jack","start":761.205,"end":761.445,"confidence":0.89501953,"punctuated_word":"Jack","sentiment":"neutral","sentiment_score":-0.02260170131921768},{"word":"curio","start":761.445,"end":761.765,"confidence":0.8116862,"punctuated_word":"Curio.","sentiment":"neutral","sentiment_score":-0.020037438720464703},{"word":"yeah","start":761.765,"end":762.18,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.001687338575720787},{"word":"yeah","start":771.77997,"end":772.1,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04044533520936966},{"word":"i","start":772.1,"end":772.26,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00870048999786377},{"word":"was","start":772.26,"end":772.42,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.004264317452907562},{"word":"thinking","start":772.42,"end":772.82,"confidence":1.0,"punctuated_word":"thinking","sentiment":"neutral","sentiment_score":-0.012405306100845335},{"word":"to","start":772.82,"end":772.98,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0226929634809494},{"word":"buy","start":772.98,"end":773.22,"confidence":1.0,"punctuated_word":"buy","sentiment":"neutral","sentiment_score":-0.04528401046991348},{"word":"this","start":773.22,"end":773.38,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.009467102587223051},{"word":"one","start":773.38,"end":773.7,"confidence":0.77124023,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.02301887422800064},{"word":"and","start":773.7,"end":773.86,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.030545435845851895},{"word":"then","start":773.86,"end":774.1,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.02416904643177986},{"word":"your","start":774.1,"end":774.26,"confidence":0.9658203,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.029796652495861053},{"word":"colleague","start":774.26,"end":774.58,"confidence":0.6982422,"punctuated_word":"colleague,","sentiment":"neutral","sentiment_score":-0.061795659363269806},{"word":"he","start":774.58,"end":774.74,"confidence":0.95947266,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.08097423613071442},{"word":"told","start":774.74,"end":774.98,"confidence":0.9091797,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.1292767971754074},{"word":"me","start":774.98,"end":775.14,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1555781066417694},{"word":"the","start":775.14,"end":775.3,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18143638968467712},{"word":"other","start":775.3,"end":775.46,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.1863408088684082},{"word":"one","start":775.46,"end":775.62,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.1340945065021515},{"word":"is","start":775.62,"end":775.86,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12348774075508118},{"word":"better","start":775.86,"end":776.36,"confidence":1.0,"punctuated_word":"better.","sentiment":"neutral","sentiment_score":-0.1252012550830841},{"word":"i","start":777.005,"end":777.165,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1683422029018402},{"word":"don't","start":777.165,"end":777.665,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.12870818376541138},{"word":"know","start":783.085,"end":783.245,"confidence":0.9995117,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.054291486740112305},{"word":"yeah","start":783.245,"end":783.72504,"confidence":0.9831543,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.022002961486577988},{"word":"this","start":783.72504,"end":783.965,"confidence":0.35888672,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0340585932135582},{"word":"one","start":783.965,"end":784.445,"confidence":0.6660156,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03787137195467949},{"word":"now","start":784.445,"end":784.84503,"confidence":0.5303955,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.03356754779815674},{"word":"like","start":784.84503,"end":785.34503,"confidence":0.93310547,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.01931481808423996},{"word":"we","start":785.405,"end":785.645,"confidence":0.5307617,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04021006077528},{"word":"haven't","start":785.645,"end":785.965,"confidence":0.99902344,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":0.030818652361631393},{"word":"even","start":785.965,"end":786.365,"confidence":1.0,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.00517803430557251},{"word":"started","start":786.365,"end":786.84503,"confidence":0.9980469,"punctuated_word":"started","sentiment":"neutral","sentiment_score":0.08861040323972702},{"word":"the","start":786.84503,"end":787.005,"confidence":0.9526367,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0963081121444702},{"word":"login","start":787.005,"end":787.405,"confidence":0.5842285,"punctuated_word":"login.","sentiment":"neutral","sentiment_score":0.028466343879699707},{"word":"you","start":787.405,"end":787.565,"confidence":0.95703125,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.0757988840341568},{"word":"know","start":787.565,"end":787.72504,"confidence":0.744751,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.13851003348827362},{"word":"it","start":787.72504,"end":787.805,"confidence":0.98291016,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2296173870563507},{"word":"should","start":787.805,"end":788.045,"confidence":0.9980469,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.31178542971611023},{"word":"work","start":788.045,"end":788.365,"confidence":0.93481445,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":0.2189448773860931},{"word":"this","start":788.365,"end":788.525,"confidence":0.9560547,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.26160380244255066},{"word":"one","start":788.525,"end":788.765,"confidence":0.9902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.16052281856536865},{"word":"should","start":788.765,"end":788.925,"confidence":0.9951172,"punctuated_word":"should","sentiment":"positive","sentiment_score":0.37676090002059937},{"word":"work","start":788.925,"end":789.165,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.30069172382354736},{"word":"as","start":789.165,"end":789.405,"confidence":0.9902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.2975693345069885},{"word":"well","start":789.405,"end":789.87,"confidence":0.99902344,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.18160207569599152},{"word":"factory","start":822.66003,"end":823.16003,"confidence":0.67333984,"punctuated_word":"Factory","sentiment":"neutral","sentiment_score":-0.0035370364785194397},{"word":"default","start":823.3,"end":823.8,"confidence":0.97509766,"punctuated_word":"default","sentiment":"neutral","sentiment_score":-0.007742949761450291},{"word":"setting","start":823.86,"end":824.36,"confidence":0.97021484,"punctuated_word":"setting.","sentiment":"neutral","sentiment_score":-0.010337892919778824},{"word":"which","start":825.14,"end":825.46,"confidence":0.99609375,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":-0.01439595501869917},{"word":"one","start":825.46,"end":825.62,"confidence":0.9970703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.012190588749945164},{"word":"do","start":825.62,"end":825.78,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.014573737047612669},{"word":"you","start":825.78,"end":825.86,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.012025891803205012},{"word":"mean","start":825.86,"end":826.1,"confidence":0.9790039,"punctuated_word":"mean?","sentiment":"neutral","sentiment_score":-0.012424111366271973},{"word":"which","start":826.1,"end":826.34,"confidence":1.0,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":-0.011956550180912018},{"word":"number","start":826.34,"end":826.84,"confidence":1.0,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.009125249460339546},{"word":"h","start":836.015,"end":836.335,"confidence":0.5488281,"punctuated_word":"H","sentiment":"neutral","sentiment_score":-0.010537603870034218},{"word":"t","start":836.335,"end":836.655,"confidence":0.9951172,"punctuated_word":"t","sentiment":"neutral","sentiment_score":-0.009658901020884514},{"word":"p","start":836.655,"end":836.895,"confidence":0.97265625,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.010392902418971062},{"word":"t","start":836.895,"end":837.395,"confidence":0.96435547,"punctuated_word":"t.","sentiment":"neutral","sentiment_score":-0.011240482330322266},{"word":"well","start":848.98,"end":849.14,"confidence":0.602417,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.13607856631278992},{"word":"what","start":849.14,"end":849.64,"confidence":0.78515625,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.12629535794258118},{"word":"what","start":849.86,"end":849.94,"confidence":0.7583008,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1196705773472786},{"word":"exactly","start":849.94,"end":850.44,"confidence":0.96777344,"punctuated_word":"exactly","sentiment":"neutral","sentiment_score":-0.1043689176440239},{"word":"does","start":850.58,"end":850.82,"confidence":0.9970703,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.10423310101032256},{"word":"it","start":850.82,"end":850.98,"confidence":0.9760742,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0967942625284195},{"word":"say","start":850.98,"end":851.48,"confidence":0.99853516,"punctuated_word":"say?","sentiment":"neutral","sentiment_score":-0.10523755848407744},{"word":"it","start":859.385,"end":859.625,"confidence":0.94140625,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.037395332008600235},{"word":"says","start":859.625,"end":860.025,"confidence":0.99609375,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.033829763531684875},{"word":"mac","start":860.025,"end":860.34503,"confidence":0.33007812,"punctuated_word":"Mac.","sentiment":"neutral","sentiment_score":-0.04352667927742005},{"word":"what","start":860.34503,"end":860.84503,"confidence":0.85498047,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.051632028073072433},{"word":"connection","start":860.905,"end":861.405,"confidence":0.7141113,"punctuated_word":"connection?","sentiment":"neutral","sentiment_score":-0.05792996659874916},{"word":"ssid","start":861.78503,"end":862.28503,"confidence":0.86067706,"punctuated_word":"SSID.","sentiment":"neutral","sentiment_score":-0.040689580142498016},{"word":"where","start":862.985,"end":863.305,"confidence":0.9819336,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.04931065812706947},{"word":"where","start":863.305,"end":863.805,"confidence":0.7607422,"punctuated_word":"where?","sentiment":"neutral","sentiment_score":-0.028225503861904144},{"word":"yep","start":867.145,"end":867.645,"confidence":0.9770508,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.004219065885990858},{"word":"yeah","start":868.185,"end":868.505,"confidence":0.74853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006060982588678598},{"word":"yeah","start":868.505,"end":869.005,"confidence":0.9875488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.002842866349965334},{"word":"oh","start":871.145,"end":871.385,"confidence":0.99121094,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0114433029666543},{"word":"okay","start":871.385,"end":871.865,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.020235776901245117},{"word":"yep","start":871.865,"end":872.365,"confidence":0.99316406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.025871848687529564},{"word":"yeah","start":906.33,"end":906.57,"confidence":0.8054199,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.002713077701628208},{"word":"trying","start":906.57,"end":906.89,"confidence":0.8378906,"punctuated_word":"Trying","sentiment":"neutral","sentiment_score":-0.008179998956620693},{"word":"to","start":906.89,"end":907.05005,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0059739891439676285},{"word":"find","start":907.05005,"end":907.37,"confidence":0.99902344,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.0059854332357645035},{"word":"the","start":907.37,"end":907.87,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003510039299726486},{"word":"the","start":908.09,"end":908.33,"confidence":0.93603516,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.031623732298612595},{"word":"website","start":908.33,"end":908.83,"confidence":0.91796875,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":0.04258613660931587},{"word":"acesrouter.com","start":910.81,"end":912.57,"confidence":0.8510132,"punctuated_word":"Acesrouter.com.","sentiment":"neutral","sentiment_score":0.03495913743972778},{"word":"okay","start":912.57,"end":912.97003,"confidence":0.95825195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04717003554105759},{"word":"acesrouter.com","start":912.97003,"end":914.51,"confidence":0.9891968,"punctuated_word":"Acesrouter.com.","sentiment":"neutral","sentiment_score":0.04289480671286583},{"word":"yeah","start":936.76996,"end":937.00995,"confidence":0.71276855,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06035105139017105},{"word":"i'm","start":937.00995,"end":937.08997,"confidence":0.98828125,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.051032811403274536},{"word":"just","start":937.08997,"end":937.32996,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06530667841434479},{"word":"gonna","start":937.32996,"end":937.73,"confidence":0.95703125,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.0629734992980957},{"word":"take","start":937.73,"end":938.05,"confidence":0.5800781,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.0668267160654068},{"word":"one","start":938.05,"end":938.55,"confidence":0.7680664,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.03604281693696976},{"word":"so","start":941.17,"end":941.67,"confidence":0.78271484,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05210120975971222},{"word":"so","start":947.27496,"end":947.77496,"confidence":0.86035156,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.009334765374660492},{"word":"s","start":948.19495,"end":948.69495,"confidence":0.48999023,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.006077747792005539},{"word":"tpp","start":949.115,"end":954.33496,"confidence":0.6921997,"punctuated_word":"tpp.","sentiment":"neutral","sentiment_score":-0.00592298898845911},{"word":"okay","start":960.01996,"end":960.33997,"confidence":0.92407227,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02398105524480343},{"word":"so","start":960.33997,"end":960.66,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.015265148133039474},{"word":"after","start":960.66,"end":960.98,"confidence":0.99121094,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.013772416859865189},{"word":"this","start":960.98,"end":961.38,"confidence":0.96875,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.017232052981853485},{"word":"i","start":961.38,"end":961.62,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03946699947118759},{"word":"just","start":961.62,"end":961.94,"confidence":0.9482422,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03069091960787773},{"word":"go","start":961.94,"end":962.18,"confidence":0.98535156,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.013063374906778336},{"word":"to","start":962.18,"end":962.25995,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.030304767191410065},{"word":"the","start":962.25995,"end":962.5,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017752207815647125},{"word":"website","start":962.5,"end":962.98,"confidence":0.94799805,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":0.017640788108110428},{"word":"okay","start":962.98,"end":963.48,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05655506253242493},{"word":"yeah","start":963.69995,"end":964.01996,"confidence":0.9724121,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07932597398757935},{"word":"i'm","start":964.01996,"end":964.25995,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.09068113565444946},{"word":"i'm","start":964.25995,"end":964.33997,"confidence":0.9794922,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.09457652270793916},{"word":"on","start":964.33997,"end":964.5,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09325432777404784},{"word":"the","start":964.5,"end":964.66,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0766705870628357},{"word":"website","start":964.66,"end":965.06,"confidence":0.9970703,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.05732693150639534},{"word":"now","start":965.06,"end":965.3,"confidence":0.9650879,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.09318239986896516},{"word":"it","start":965.3,"end":965.38,"confidence":0.9526367,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.09229607880115508},{"word":"says","start":965.38,"end":965.62,"confidence":0.99902344,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.109385684132576},{"word":"welcome","start":965.62,"end":966.12,"confidence":0.8144531,"punctuated_word":"welcome","sentiment":"neutral","sentiment_score":0.1603686362504959},{"word":"to","start":966.18,"end":966.33997,"confidence":0.9658203,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09964104741811752},{"word":"this","start":966.33997,"end":966.66,"confidence":0.2064209,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.11391188204288484},{"word":"router","start":966.66,"end":967.16,"confidence":0.99853516,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.0625867247581482},{"word":"do","start":969.235,"end":969.395,"confidence":0.50146484,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.004199773073196411},{"word":"you","start":969.395,"end":969.475,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01838235929608345},{"word":"want","start":969.475,"end":969.635,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.009944774210453032},{"word":"me","start":969.635,"end":969.71497,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.019376065582036972},{"word":"to","start":969.71497,"end":969.875,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.014760185033082962},{"word":"send","start":969.875,"end":970.035,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.008699305355548859},{"word":"you","start":970.035,"end":970.115,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01203940063714981},{"word":"a","start":970.115,"end":970.355,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03051084652543068},{"word":"picture","start":970.355,"end":970.855,"confidence":0.9995117,"punctuated_word":"picture?","sentiment":"neutral","sentiment_score":0.023172838613390923},{"word":"it","start":982.21,"end":982.37,"confidence":0.40039062,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.20097170770168304},{"word":"just","start":982.37,"end":982.69,"confidence":0.6347656,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1819295883178711},{"word":"asked","start":982.69,"end":982.85,"confidence":0.83251953,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.15913592278957367},{"word":"me","start":982.85,"end":983.09,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.195251926779747},{"word":"because","start":983.09,"end":983.41,"confidence":0.82373047,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.18972091376781464},{"word":"i'm","start":983.41,"end":983.57,"confidence":0.99609375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.16906630992889404},{"word":"already","start":983.57,"end":983.97,"confidence":0.9716797,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.1561667025089264},{"word":"connected","start":983.97,"end":984.47,"confidence":0.63378906,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.1630728244781494},{"word":"to","start":984.85,"end":985.01,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13983207941055298},{"word":"the","start":985.01,"end":985.17,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15699182450771332},{"word":"internet","start":985.17,"end":985.65,"confidence":0.951416,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.14627721905708313},{"word":"i'm","start":985.65,"end":986.05,"confidence":0.8503418,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1046956405043602},{"word":"already","start":986.05,"end":986.55,"confidence":0.5991211,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.08518577367067337},{"word":"see","start":987.25,"end":987.49,"confidence":0.90405273,"punctuated_word":"see,","sentiment":"neutral","sentiment_score":-0.08067828416824341},{"word":"i'm","start":987.49,"end":987.73,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09869156777858734},{"word":"already","start":987.73,"end":988.05,"confidence":0.9970703,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.07559005916118622},{"word":"connected","start":988.05,"end":988.52997,"confidence":0.9182129,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":-0.10215025395154952},{"word":"you","start":988.52997,"end":988.69,"confidence":0.64501953,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.05406118929386139},{"word":"see","start":988.69,"end":988.85,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.04070079326629639},{"word":"that","start":988.85,"end":989.35,"confidence":0.96972656,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.06271620094776154},{"word":"no","start":998.545,"end":998.945,"confidence":0.9399414,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.200960636138916},{"word":"just","start":998.945,"end":999.185,"confidence":0.59521484,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.1650950163602829},{"word":"say","start":999.185,"end":999.34503,"confidence":0.984375,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.12714874744415283},{"word":"i'll","start":1005.825,"end":1005.985,"confidence":0.8828125,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.14028236269950867},{"word":"i'll","start":1005.985,"end":1006.22504,"confidence":0.99658203,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.11202722787857056},{"word":"i'll","start":1006.22504,"end":1006.385,"confidence":0.98706055,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.09730583429336548},{"word":"send","start":1006.385,"end":1006.625,"confidence":0.99316406,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.0797363668680191},{"word":"you","start":1006.625,"end":1006.78503,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13383431732654572},{"word":"the","start":1006.78503,"end":1007.025,"confidence":0.9760742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13206839561462402},{"word":"screenshot","start":1007.025,"end":1007.525,"confidence":0.49804688,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":-0.0829433798789978},{"word":"so","start":1007.585,"end":1007.745,"confidence":0.8959961,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.08363605290651321},{"word":"you","start":1007.745,"end":1007.825,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.086051344871521},{"word":"can","start":1007.825,"end":1008.065,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.1058165207505226},{"word":"see","start":1008.065,"end":1008.565,"confidence":0.99316406,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.07933840155601501},{"word":"your","start":1017.15,"end":1017.39,"confidence":0.37768555,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.14934951066970825},{"word":"colleague","start":1017.39,"end":1017.79,"confidence":0.5262451,"punctuated_word":"colleague,","sentiment":"neutral","sentiment_score":-0.15668615698814392},{"word":"you","start":1017.79,"end":1018.03,"confidence":0.57910156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.22096240520477295},{"word":"keep","start":1018.03,"end":1018.19,"confidence":0.96533203,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":-0.2062680870294571},{"word":"messaging","start":1018.19,"end":1018.69,"confidence":0.94628906,"punctuated_word":"messaging","sentiment":"neutral","sentiment_score":-0.16639265418052673},{"word":"me","start":1018.75,"end":1018.91,"confidence":0.7734375,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.20991146564483645},{"word":"i","start":1018.91,"end":1019.07,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16267022490501404},{"word":"think","start":1019.07,"end":1019.57,"confidence":0.99316406,"punctuated_word":"think.","sentiment":"neutral","sentiment_score":-0.14625875651836395},{"word":"yeah","start":1038.95,"end":1039.03,"confidence":0.8137207,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02420785650610924},{"word":"did","start":1039.03,"end":1039.19,"confidence":0.9902344,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.05385628715157509},{"word":"you","start":1039.19,"end":1039.4299,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05502079799771309},{"word":"receive","start":1039.4299,"end":1039.75,"confidence":0.95166016,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.06529264152050018},{"word":"the","start":1039.75,"end":1039.91,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05182790756225586},{"word":"photo","start":1039.91,"end":1040.23,"confidence":0.5776367,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":-0.04478013515472412},{"word":"or","start":1040.23,"end":1040.39,"confidence":0.6513672,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.08107203990221024},{"word":"not","start":1040.39,"end":1040.89,"confidence":0.5350342,"punctuated_word":"not?","sentiment":"neutral","sentiment_score":-0.07973995059728622},{"word":"yeah","start":1045.03,"end":1045.27,"confidence":0.8430176,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.018305744975805283},{"word":"it's","start":1045.27,"end":1045.51,"confidence":0.9951172,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.01882878690958023},{"word":"loading","start":1045.51,"end":1045.83,"confidence":0.9951172,"punctuated_word":"loading","sentiment":"neutral","sentiment_score":0.04374086856842041},{"word":"now","start":1045.83,"end":1046.07,"confidence":0.9638672,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.03408282995223999},{"word":"i","start":1046.07,"end":1046.32,"confidence":0.6489258,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.041698090732097626},{"word":"should","start":1046.32,"end":1046.655,"confidence":0.96435547,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.07059501856565475},{"word":"received","start":1054.095,"end":1054.595,"confidence":0.8510742,"punctuated_word":"received.","sentiment":"neutral","sentiment_score":0.02848617546260357},{"word":"yep","start":1083.4049,"end":1083.9049,"confidence":0.9338379,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1283978968858719},{"word":"you","start":1083.965,"end":1084.125,"confidence":0.9819336,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1268196702003479},{"word":"should","start":1084.125,"end":1084.365,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.24229969084262848},{"word":"receive","start":1084.365,"end":1084.7649,"confidence":0.9951172,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.12491989880800249},{"word":"the","start":1084.7649,"end":1085.0049,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14588391780853271},{"word":"message","start":1085.0049,"end":1085.4049,"confidence":0.5317383,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.13414986431598663},{"word":"the","start":1085.565,"end":1085.725,"confidence":0.9160156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12857002019882202},{"word":"photo","start":1085.725,"end":1086.225,"confidence":0.71850586,"punctuated_word":"photo.","sentiment":"neutral","sentiment_score":0.1303134709596634},{"word":"click","start":1111.065,"end":1111.3049,"confidence":0.8959961,"punctuated_word":"Click","sentiment":"neutral","sentiment_score":0.028586076572537426},{"word":"to","start":1111.3049,"end":1111.545,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017901768907904625},{"word":"continue","start":1111.545,"end":1112.045,"confidence":0.9946289,"punctuated_word":"continue.","sentiment":"neutral","sentiment_score":0.04416239261627197},{"word":"yeah","start":1115.09,"end":1115.4099,"confidence":0.9250488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07366715371608734},{"word":"and","start":1115.4099,"end":1115.65,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.046539485454559326},{"word":"then","start":1115.65,"end":1115.89,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.041764795780181885},{"word":"after","start":1115.89,"end":1116.13,"confidence":0.99121094,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.03242834284901619},{"word":"i","start":1116.13,"end":1116.2899,"confidence":0.97998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.030925622209906575},{"word":"turn","start":1116.2899,"end":1116.69,"confidence":0.23376465,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":0.03669041767716408},{"word":"when","start":1116.69,"end":1117.09,"confidence":0.48291016,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.03930087387561798},{"word":"using","start":1117.09,"end":1117.59,"confidence":0.8586426,"punctuated_word":"using,","sentiment":"neutral","sentiment_score":0.039291538298130035},{"word":"it","start":1118.37,"end":1118.61,"confidence":0.95410156,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03375434875488281},{"word":"turns","start":1118.61,"end":1118.85,"confidence":0.8408203,"punctuated_word":"turns","sentiment":"neutral","sentiment_score":0.03166309371590614},{"word":"to","start":1118.85,"end":1119.09,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.027795126661658287},{"word":"me","start":1119.09,"end":1119.4099,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.021648159250617027},{"word":"yep","start":1126.37,"end":1126.87,"confidence":0.9633789,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08597476780414581},{"word":"when","start":1127.515,"end":1127.755,"confidence":0.8647461,"punctuated_word":"When","sentiment":"neutral","sentiment_score":0.031138617545366287},{"word":"using","start":1127.755,"end":1128.255,"confidence":0.6557617,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.034284114837646484},{"word":"htc","start":1131.515,"end":1132.015,"confidence":0.54125977,"punctuated_word":"HTC.","sentiment":"neutral","sentiment_score":0.04924554377794266},{"word":"yeah","start":1141.13,"end":1141.29,"confidence":0.88305664,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03581908717751503},{"word":"so","start":1141.29,"end":1141.79,"confidence":0.9873047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01387413963675499},{"word":"yeah","start":1145.21,"end":1145.45,"confidence":0.9265137,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.04158300906419754},{"word":"yeah","start":1145.45,"end":1145.61,"confidence":0.8195801,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.034411631524562836},{"word":"and","start":1145.61,"end":1145.77,"confidence":0.9301758,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.018641941249370575},{"word":"then","start":1145.77,"end":1145.93,"confidence":0.7680664,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.01675945334136486},{"word":"i","start":1145.93,"end":1146.09,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013275548815727234},{"word":"put","start":1146.09,"end":1146.49,"confidence":0.9941406,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.0098177008330822},{"word":"this","start":1146.49,"end":1146.73,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.008835487067699432},{"word":"one","start":1146.73,"end":1147.23,"confidence":0.828125,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.004313133656978607},{"word":"no","start":1150.25,"end":1150.75,"confidence":0.9628906,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.15576201677322388},{"word":"i","start":1151.05,"end":1151.29,"confidence":0.7158203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14609260857105255},{"word":"i","start":1151.29,"end":1151.37,"confidence":0.59375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12136657536029816},{"word":"send","start":1151.37,"end":1151.61,"confidence":0.5449219,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.09812066704034804},{"word":"you","start":1151.61,"end":1151.77,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1415696144104004},{"word":"the","start":1151.77,"end":1151.93,"confidence":0.9526367,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13240863382816315},{"word":"picture","start":1151.93,"end":1152.33,"confidence":0.73913574,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":-0.09107615798711775},{"word":"it","start":1152.33,"end":1152.41,"confidence":0.64746094,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.11119528859853745},{"word":"says","start":1152.41,"end":1152.73,"confidence":0.9951172,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.07785370200872421},{"word":"when","start":1152.73,"end":1152.97,"confidence":0.5004883,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.07301325350999832},{"word":"using","start":1152.97,"end":1153.47,"confidence":0.9970703,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.06688021123409271},{"word":"https","start":1154.215,"end":1154.715,"confidence":0.9013672,"punctuated_word":"HTTPS","sentiment":"neutral","sentiment_score":-0.08707521855831146},{"word":"protocol","start":1155.4149,"end":1155.9149,"confidence":0.9880371,"punctuated_word":"protocol,","sentiment":"neutral","sentiment_score":-0.08265496790409088},{"word":"your","start":1156.855,"end":1157.1749,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.13321234285831451},{"word":"browser","start":1157.1749,"end":1157.6549,"confidence":1.0,"punctuated_word":"browser","sentiment":"neutral","sentiment_score":-0.18897207081317904},{"word":"may","start":1157.6549,"end":1157.8949,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.259690523147583},{"word":"show","start":1157.8949,"end":1158.0549,"confidence":1.0,"punctuated_word":"show","sentiment":"neutral","sentiment_score":-0.24701781570911407},{"word":"a","start":1158.0549,"end":1158.215,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.28503215312957764},{"word":"security","start":1158.215,"end":1158.715,"confidence":0.9980469,"punctuated_word":"security","sentiment":"neutral","sentiment_score":-0.30704379081726074},{"word":"certificate","start":1158.7749,"end":1159.2749,"confidence":1.0,"punctuated_word":"certificate","sentiment":"neutral","sentiment_score":-0.2863848805427551},{"word":"warning","start":1159.4149,"end":1159.9149,"confidence":0.8786621,"punctuated_word":"warning.","sentiment":"negative","sentiment_score":-0.3463265895843506},{"word":"the","start":1160.2949,"end":1160.5349,"confidence":0.9980469,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.181057870388031},{"word":"connection","start":1160.5349,"end":1161.0349,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.16556629538536072},{"word":"to","start":1161.095,"end":1161.595,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14262843132019043},{"word":"asus","start":1161.735,"end":1162.235,"confidence":0.46972656,"punctuated_word":"Asus","sentiment":"neutral","sentiment_score":-0.13685369491577148},{"word":"router","start":1162.375,"end":1162.875,"confidence":0.9892578,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.11780663579702376},{"word":"setting","start":1162.9349,"end":1163.4149,"confidence":0.96435547,"punctuated_word":"setting","sentiment":"neutral","sentiment_score":-0.12842683494091034},{"word":"page","start":1163.4149,"end":1163.9149,"confidence":0.9873047,"punctuated_word":"page","sentiment":"neutral","sentiment_score":-0.13514479994773865},{"word":"wwarouter","start":1164.855,"end":1166.9349,"confidence":0.65341794,"punctuated_word":"wwarouter.","sentiment":"neutral","sentiment_score":-0.17486974596977234},{"word":"remains","start":1166.9349,"end":1167.4349,"confidence":0.98291016,"punctuated_word":"Remains","sentiment":"neutral","sentiment_score":-0.02717369794845581},{"word":"sure","start":1168.37,"end":1168.76,"confidence":0.9946289,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":-0.007822449319064617},{"word":"yes","start":1168.76,"end":1169.01,"confidence":0.99902344,"punctuated_word":"Yes","sentiment":"neutral","sentiment_score":-0.01107090339064598},{"word":"or","start":1169.01,"end":1169.3301,"confidence":0.9892578,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.055612750351428986},{"word":"no","start":1169.3301,"end":1169.8301,"confidence":0.9313965,"punctuated_word":"no?","sentiment":"neutral","sentiment_score":-0.06648890674114227},{"word":"yeah","start":1198.8,"end":1199.12,"confidence":0.77001953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.2840653657913208},{"word":"they","start":1199.12,"end":1199.4401,"confidence":0.99316406,"punctuated_word":"They","sentiment":"negative","sentiment_score":-0.4148911237716675},{"word":"say","start":1199.4401,"end":1199.92,"confidence":0.99902344,"punctuated_word":"say","sentiment":"negative","sentiment_score":-0.3408389687538147},{"word":"your","start":1199.92,"end":1200.24,"confidence":0.9194336,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3644472062587738},{"word":"connection","start":1200.24,"end":1200.74,"confidence":1.0,"punctuated_word":"connection","sentiment":"negative","sentiment_score":-0.4403640329837799},{"word":"is","start":1200.8,"end":1201.04,"confidence":0.8857422,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3467087745666504},{"word":"in","start":1201.04,"end":1201.2,"confidence":0.9980469,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.362897515296936},{"word":"private","start":1201.2,"end":1201.7,"confidence":0.923584,"punctuated_word":"private.","sentiment":"negative","sentiment_score":-0.4148253798484802},{"word":"attackers","start":1202.0,"end":1202.5,"confidence":0.9921875,"punctuated_word":"Attackers","sentiment":"negative","sentiment_score":-0.4601839780807495},{"word":"may","start":1203.4401,"end":1203.76,"confidence":0.9277344,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.37164658308029175},{"word":"might","start":1203.76,"end":1204.0,"confidence":0.5673828,"punctuated_word":"might","sentiment":"negative","sentiment_score":-0.41311436891555786},{"word":"try","start":1204.0,"end":1204.24,"confidence":1.0,"punctuated_word":"try","sentiment":"negative","sentiment_score":-0.4911984503269195},{"word":"to","start":1204.24,"end":1204.4,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5050457119941711},{"word":"steal","start":1204.4,"end":1204.64,"confidence":0.99902344,"punctuated_word":"steal","sentiment":"negative","sentiment_score":-0.4973539113998413},{"word":"your","start":1204.64,"end":1204.88,"confidence":0.9941406,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4219306409358978},{"word":"information","start":1204.88,"end":1205.38,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.32568782567977905},{"word":"from","start":1205.6,"end":1205.92,"confidence":0.99902344,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.34075620770454407},{"word":"your","start":1205.92,"end":1206.3201,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.3029382824897766},{"word":"ip","start":1206.3201,"end":1206.64,"confidence":1.0,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.1918374300003052},{"word":"address","start":1206.64,"end":1207.14,"confidence":0.92700195,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.2790672779083252},{"word":"for","start":1207.875,"end":1208.035,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.18786290287971497},{"word":"example","start":1208.035,"end":1208.535,"confidence":0.9946289,"punctuated_word":"example,","sentiment":"neutral","sentiment_score":-0.17365500330924988},{"word":"password","start":1208.595,"end":1209.095,"confidence":0.7919922,"punctuated_word":"password,","sentiment":"neutral","sentiment_score":-0.19680827856063843},{"word":"messages","start":1209.155,"end":1209.635,"confidence":0.94311523,"punctuated_word":"messages,","sentiment":"neutral","sentiment_score":-0.19916805624961853},{"word":"credit","start":1209.635,"end":1210.035,"confidence":1.0,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":-0.1996690928936005},{"word":"card","start":1210.035,"end":1210.535,"confidence":0.73583984,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":-0.2565355598926544},{"word":"and","start":1211.3151,"end":1211.635,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.17428386211395264},{"word":"it","start":1211.635,"end":1211.795,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.18573591113090515},{"word":"tells","start":1211.795,"end":1212.115,"confidence":1.0,"punctuated_word":"tells","sentiment":"neutral","sentiment_score":-0.1343032419681549},{"word":"me","start":1212.115,"end":1212.435,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.11651115119457243},{"word":"advanced","start":1212.435,"end":1212.915,"confidence":0.5283203,"punctuated_word":"advanced","sentiment":"neutral","sentiment_score":-0.1199357658624649},{"word":"or","start":1212.915,"end":1213.235,"confidence":0.9707031,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.13640096783638},{"word":"go","start":1213.235,"end":1213.395,"confidence":0.99609375,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.11920188367366792},{"word":"back","start":1213.395,"end":1213.895,"confidence":0.9904785,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.1442415863275528},{"word":"yeah","start":1220.675,"end":1221.175,"confidence":0.82666016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02102862112224102},{"word":"would","start":1232.71,"end":1232.95,"confidence":0.6269531,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":-0.025596030056476593},{"word":"you","start":1232.95,"end":1233.1901,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.019514091312885284},{"word":"be","start":1233.1901,"end":1233.35,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.019675590097904205},{"word":"able","start":1233.35,"end":1233.59,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.014269817620515823},{"word":"to","start":1233.59,"end":1233.75,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0038337409496307377},{"word":"use","start":1233.75,"end":1234.15,"confidence":0.99902344,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.05469874292612076},{"word":"the","start":1234.15,"end":1234.65,"confidence":0.78759766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0013975650072097778},{"word":"the","start":1235.565,"end":1235.725,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0017554163932800293},{"word":"teamviewer","start":1235.725,"end":1236.225,"confidence":0.9584961,"punctuated_word":"TeamViewer","sentiment":"neutral","sentiment_score":0.0012346109142526984},{"word":"on","start":1237.005,"end":1237.485,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.013146057724952698},{"word":"on","start":1237.485,"end":1237.725,"confidence":0.98291016,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.016154006123542786},{"word":"your","start":1237.725,"end":1237.965,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0043533965945243835},{"word":"end","start":1237.965,"end":1238.465,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.0064215511083602905},{"word":"and","start":1238.845,"end":1239.005,"confidence":0.6281738,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":-0.03322506323456764},{"word":"like","start":1239.005,"end":1239.485,"confidence":0.9970703,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.04793202504515648},{"word":"offline","start":1239.485,"end":1239.965,"confidence":0.96435547,"punctuated_word":"offline","sentiment":"neutral","sentiment_score":-0.02626306563615799},{"word":"with","start":1239.965,"end":1240.205,"confidence":0.97265625,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.07439015805721283},{"word":"no","start":1240.205,"end":1240.365,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.10989196598529816},{"word":"internet","start":1240.365,"end":1240.865,"confidence":0.9379883,"punctuated_word":"Internet?","sentiment":"neutral","sentiment_score":-0.08061448484659195},{"word":"yeah","start":1258.46,"end":1258.62,"confidence":0.86572266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03044345416128635},{"word":"let's","start":1258.62,"end":1258.94,"confidence":0.98339844,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.0432942733168602},{"word":"let's","start":1258.94,"end":1259.1799,"confidence":0.99609375,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.062357932329177856},{"word":"try","start":1259.1799,"end":1259.4199,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.0581405907869339},{"word":"this","start":1259.4199,"end":1259.6599,"confidence":0.9589844,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.09626180678606032},{"word":"way","start":1259.6599,"end":1259.9,"confidence":0.8730469,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.057411037385463715},{"word":"first","start":1259.9,"end":1260.14,"confidence":0.99316406,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.06502532213926315},{"word":"and","start":1260.14,"end":1260.2999,"confidence":0.86328125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08244618773460388},{"word":"see","start":1260.2999,"end":1260.46,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0967731550335884},{"word":"if","start":1260.46,"end":1260.62,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07618213444948196},{"word":"we","start":1260.62,"end":1260.7,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04966223984956741},{"word":"can","start":1260.7,"end":1260.94,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.045283012092113495},{"word":"do","start":1260.94,"end":1261.1799,"confidence":0.98095703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.021960005164146423},{"word":"it","start":1261.1799,"end":1261.34,"confidence":0.9133301,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.019800756126642227},{"word":"yeah","start":1261.34,"end":1261.74,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04980131983757019},{"word":"should","start":1261.74,"end":1261.98,"confidence":0.64208984,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":0.04960696026682854},{"word":"receive","start":1261.98,"end":1262.38,"confidence":0.5571289,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.030588794499635696},{"word":"the","start":1262.38,"end":1262.5399,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.033357664942741394},{"word":"photo","start":1262.5399,"end":1263.0399,"confidence":0.9760742,"punctuated_word":"photo.","sentiment":"neutral","sentiment_score":0.02848794311285019},{"word":"advanced","start":1263.045,"end":1263.545,"confidence":0.68725586,"punctuated_word":"Advanced.","sentiment":"neutral","sentiment_score":0.03777524828910827},{"word":"yeah","start":1267.045,"end":1267.545,"confidence":0.859375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011164983734488487},{"word":"so","start":1275.125,"end":1275.4451,"confidence":0.8125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0072760209441185},{"word":"so","start":1275.4451,"end":1275.765,"confidence":0.87841797,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.00232589989900589},{"word":"they","start":1275.765,"end":1275.925,"confidence":0.984375,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.006987445056438446},{"word":"give","start":1275.925,"end":1276.165,"confidence":0.9838867,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.01829199120402336},{"word":"me","start":1276.165,"end":1276.665,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.02575952559709549},{"word":"continue","start":1277.4451,"end":1277.9451,"confidence":0.75,"punctuated_word":"continue","sentiment":"neutral","sentiment_score":0.02160898596048355},{"word":"to","start":1279.2799,"end":1279.44,"confidence":0.9716797,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0044168829917907715},{"word":"one","start":1279.44,"end":1279.84,"confidence":0.9970703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.014200415462255478},{"word":"nine","start":1279.84,"end":1280.34,"confidence":0.9902344,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":-0.02010535448789597},{"word":"and","start":1280.3999,"end":1280.72,"confidence":0.23144531,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03314504772424698},{"word":"save","start":1280.72,"end":1281.2,"confidence":0.35791016,"punctuated_word":"save","sentiment":"neutral","sentiment_score":-0.04708217829465866},{"word":"for","start":1281.2,"end":1281.7,"confidence":0.58447266,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.034009043127298355},{"word":"this","start":1281.84,"end":1282.08,"confidence":0.6088867,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.06019695848226547},{"word":"router","start":1282.08,"end":1282.58,"confidence":0.54907227,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.06304755806922913},{"word":"this","start":1282.7999,"end":1283.12,"confidence":0.97802734,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.24602185189723969},{"word":"this","start":1283.12,"end":1283.62,"confidence":0.3725586,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3594117760658264},{"word":"server","start":1283.6799,"end":1284.1799,"confidence":0.97802734,"punctuated_word":"server","sentiment":"neutral","sentiment_score":-0.27207526564598083},{"word":"couldn't","start":1284.24,"end":1284.72,"confidence":0.98583984,"punctuated_word":"couldn't","sentiment":"neutral","sentiment_score":-0.32017597556114197},{"word":"prove","start":1284.72,"end":1285.12,"confidence":0.99316406,"punctuated_word":"prove","sentiment":"neutral","sentiment_score":-0.3326566219329834},{"word":"that","start":1285.12,"end":1285.36,"confidence":0.9970703,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3379162847995758},{"word":"it's","start":1285.36,"end":1285.86,"confidence":0.9941406,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.270174115896225},{"word":"the","start":1286.32,"end":1286.48,"confidence":0.6591797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2425195425748825},{"word":"ip","start":1286.48,"end":1286.7999,"confidence":1.0,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.1370173692703247},{"word":"address","start":1286.7999,"end":1287.2,"confidence":0.99902344,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.18793176114559176},{"word":"one","start":1287.2,"end":1287.44,"confidence":0.88671875,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.2180226594209671},{"word":"nine","start":1287.44,"end":1287.6799,"confidence":0.9038086,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":-0.17122885584831238},{"word":"two","start":1287.6799,"end":1288.1799,"confidence":0.8483887,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":-0.1366131156682968},{"word":"it's","start":1288.24,"end":1288.48,"confidence":0.58203125,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.21030429005622864},{"word":"security","start":1288.48,"end":1288.98,"confidence":0.6533203,"punctuated_word":"security.","sentiment":"neutral","sentiment_score":-0.26493582129478455},{"word":"if","start":1289.2,"end":1289.36,"confidence":0.54003906,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.29351720213890076},{"word":"it","start":1289.36,"end":1289.52,"confidence":0.9863281,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2935287654399872},{"word":"is","start":1289.52,"end":1289.6799,"confidence":0.8671875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.3102540373802185},{"word":"not","start":1289.6799,"end":1289.9199,"confidence":0.9970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.33207422494888306},{"word":"trusted","start":1289.9199,"end":1290.32,"confidence":0.9248047,"punctuated_word":"trusted","sentiment":"negative","sentiment_score":-0.365682452917099},{"word":"to","start":1290.32,"end":1290.48,"confidence":0.98095703,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4020240604877472},{"word":"your","start":1290.48,"end":1290.64,"confidence":0.98291016,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3510799705982208},{"word":"computer","start":1290.64,"end":1291.14,"confidence":0.9880371,"punctuated_word":"computer,","sentiment":"neutral","sentiment_score":-0.28347867727279663},{"word":"this","start":1291.2,"end":1291.44,"confidence":0.9970703,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3859829604625702},{"word":"may","start":1291.44,"end":1291.6799,"confidence":0.99902344,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.34792008996009827},{"word":"cause","start":1291.6799,"end":1292.145,"confidence":0.9980469,"punctuated_word":"cause","sentiment":"negative","sentiment_score":-0.3791961371898651},{"word":"misconfiguration","start":1293.105,"end":1293.605,"confidence":0.99332684,"punctuated_word":"misconfiguration","sentiment":"negative","sentiment_score":-0.4241141974925995},{"word":"or","start":1294.785,"end":1295.105,"confidence":0.9863281,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.4678443670272827},{"word":"attacker","start":1295.105,"end":1295.605,"confidence":0.49365234,"punctuated_word":"attacker","sentiment":"negative","sentiment_score":-0.44709980487823486},{"word":"interruption","start":1295.665,"end":1296.145,"confidence":0.5751953,"punctuated_word":"interruption","sentiment":"negative","sentiment_score":-0.4539338648319245},{"word":"to","start":1296.145,"end":1296.225,"confidence":0.98095703,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4664054214954376},{"word":"your","start":1296.225,"end":1296.385,"confidence":0.99316406,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.41704607009887695},{"word":"connection","start":1296.385,"end":1296.865,"confidence":0.98046875,"punctuated_word":"connection.","sentiment":"negative","sentiment_score":-0.3635912537574768},{"word":"continue","start":1296.865,"end":1297.365,"confidence":0.9379883,"punctuated_word":"Continue.","sentiment":"neutral","sentiment_score":-0.06378867477178574},{"word":"i'll","start":1298.0651,"end":1298.225,"confidence":0.9589844,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.013627680018544195},{"word":"just","start":1298.225,"end":1298.385,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.017931492999196053},{"word":"take","start":1298.385,"end":1298.625,"confidence":0.87597656,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.011462368071079254},{"word":"a","start":1298.625,"end":1299.125,"confidence":0.6333008,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01298059057444334},{"word":"alright","start":1300.385,"end":1300.865,"confidence":0.96972656,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08511602878570557},{"word":"now","start":1300.865,"end":1301.265,"confidence":0.7788086,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.10301585495471954},{"word":"here","start":1301.265,"end":1301.585,"confidence":0.92822266,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.09877227246761322},{"word":"i","start":1301.585,"end":1301.745,"confidence":0.59521484,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09321685880422592},{"word":"have","start":1301.745,"end":1301.905,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.13461026549339294},{"word":"the","start":1301.905,"end":1302.145,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11482658982276917},{"word":"user","start":1302.145,"end":1302.645,"confidence":0.9980469,"punctuated_word":"user","sentiment":"neutral","sentiment_score":0.14326037466526031},{"word":"agreement","start":1302.7051,"end":1303.2051,"confidence":0.98535156,"punctuated_word":"agreement.","sentiment":"neutral","sentiment_score":0.10909154266119005},{"word":"i","start":1303.505,"end":1303.8251,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15680557489395142},{"word":"approve","start":1303.8251,"end":1304.3251,"confidence":0.6068115,"punctuated_word":"approve,","sentiment":"neutral","sentiment_score":0.17807048559188843},{"word":"agree","start":1304.545,"end":1305.045,"confidence":0.9873047,"punctuated_word":"agree.","sentiment":"neutral","sentiment_score":0.17040134966373444},{"word":"okay","start":1307.71,"end":1308.21,"confidence":0.970459,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11696366220712662},{"word":"yeah","start":1311.39,"end":1311.71,"confidence":0.9875488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.021312521770596504},{"word":"i","start":1311.71,"end":1311.79,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14706909656524658},{"word":"just","start":1311.79,"end":1312.03,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13341926038265228},{"word":"say","start":1312.03,"end":1312.35,"confidence":0.96533203,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.13701850175857544},{"word":"agree","start":1312.35,"end":1312.85,"confidence":0.98217773,"punctuated_word":"agree.","sentiment":"neutral","sentiment_score":0.24370884895324707},{"word":"this","start":1315.47,"end":1315.71,"confidence":0.80126953,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1404494196176529},{"word":"one","start":1315.71,"end":1316.03,"confidence":0.8276367,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.10988324880599976},{"word":"privacy","start":1316.03,"end":1316.53,"confidence":0.9980469,"punctuated_word":"privacy","sentiment":"neutral","sentiment_score":0.19246453046798703},{"word":"policy","start":1316.67,"end":1317.17,"confidence":0.94262695,"punctuated_word":"policy.","sentiment":"neutral","sentiment_score":0.17809613049030304},{"word":"agree","start":1317.87,"end":1318.37,"confidence":0.99934894,"punctuated_word":"Agree.","sentiment":"positive","sentiment_score":0.33442384004592896},{"word":"okay","start":1324.235,"end":1324.735,"confidence":0.93774414,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2399674504995346},{"word":"create","start":1324.875,"end":1325.1951,"confidence":0.9970703,"punctuated_word":"Create","sentiment":"neutral","sentiment_score":0.2284422069787979},{"word":"a","start":1325.1951,"end":1325.355,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.22287599742412567},{"word":"network","start":1325.355,"end":1325.855,"confidence":0.9970703,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.2201402187347412},{"word":"yes","start":1327.915,"end":1328.3151,"confidence":0.9831543,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.294031023979187},{"word":"i","start":1328.3151,"end":1328.475,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.23464809358119965},{"word":"have","start":1328.475,"end":1328.7151,"confidence":0.7089844,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.25803694128990173},{"word":"the","start":1328.7151,"end":1328.875,"confidence":0.9248047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2194492518901825},{"word":"four","start":1328.875,"end":1329.115,"confidence":0.39379883,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.24290163815021515},{"word":"i","start":1329.115,"end":1329.275,"confidence":0.8769531,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.24373604357242584},{"word":"send","start":1329.275,"end":1329.5951,"confidence":0.78564453,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.2468649446964264},{"word":"you","start":1329.5951,"end":1330.0951,"confidence":0.9951172,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2377549111843109},{"word":"create","start":1335.1951,"end":1335.675,"confidence":0.82666016,"punctuated_word":"Create","sentiment":"neutral","sentiment_score":0.12110520899295808},{"word":"a","start":1335.675,"end":1335.8351,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1525316685438156},{"word":"new","start":1335.8351,"end":1336.235,"confidence":0.9980469,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.14515137672424316},{"word":"network","start":1336.235,"end":1336.735,"confidence":0.8786621,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.14499783515930176},{"word":"advanced","start":1337.65,"end":1338.15,"confidence":0.9560547,"punctuated_word":"Advanced","sentiment":"neutral","sentiment_score":0.08380299061536789},{"word":"setting","start":1338.21,"end":1338.6901,"confidence":0.7770996,"punctuated_word":"setting.","sentiment":"neutral","sentiment_score":0.1076544225215912},{"word":"should","start":1338.6901,"end":1338.93,"confidence":0.99609375,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":0.10021813213825226},{"word":"i","start":1338.93,"end":1339.43,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08915995806455612},{"word":"i","start":1339.65,"end":1339.89,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08090831339359283},{"word":"send","start":1339.89,"end":1340.13,"confidence":0.55322266,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.07006168365478516},{"word":"you","start":1340.13,"end":1340.29,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07025086134672165},{"word":"the","start":1340.29,"end":1340.45,"confidence":0.88427734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06325948238372803},{"word":"picture","start":1340.45,"end":1340.77,"confidence":0.763916,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.0828094631433487},{"word":"which","start":1340.77,"end":1340.93,"confidence":0.9941406,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":0.0659642219543457},{"word":"one","start":1340.93,"end":1341.09,"confidence":0.8642578,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.05727313831448555},{"word":"should","start":1341.09,"end":1341.25,"confidence":0.984375,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.05097188800573349},{"word":"i","start":1341.25,"end":1341.49,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04750251024961472},{"word":"click","start":1341.49,"end":1341.99,"confidence":0.7138672,"punctuated_word":"click?","sentiment":"neutral","sentiment_score":0.0523160807788372},{"word":"create","start":1342.61,"end":1342.85,"confidence":0.90527344,"punctuated_word":"Create","sentiment":"neutral","sentiment_score":0.04933544248342514},{"word":"a","start":1342.85,"end":1343.01,"confidence":0.9404297,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05147412791848183},{"word":"new","start":1343.01,"end":1343.17,"confidence":0.9707031,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.06633490324020386},{"word":"yep","start":1346.61,"end":1347.11,"confidence":0.7088623,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05444691330194473},{"word":"advanced","start":1375.19,"end":1375.59,"confidence":0.97802734,"punctuated_word":"Advanced","sentiment":"neutral","sentiment_score":0.021693291142582893},{"word":"setting","start":1375.59,"end":1375.99,"confidence":0.7109375,"punctuated_word":"setting?","sentiment":"neutral","sentiment_score":0.03564014658331871},{"word":"okay","start":1375.99,"end":1376.49,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.026129338890314106},{"word":"should","start":1379.7749,"end":1380.015,"confidence":0.9716797,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":0.018922632560133937},{"word":"i","start":1380.015,"end":1380.1749,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.019061796367168427},{"word":"click","start":1380.1749,"end":1380.495,"confidence":1.0,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.02261156588792801},{"word":"advanced","start":1380.495,"end":1380.815,"confidence":0.8286133,"punctuated_word":"advanced","sentiment":"neutral","sentiment_score":0.017090335488319397},{"word":"setting","start":1380.815,"end":1381.315,"confidence":0.796875,"punctuated_word":"setting?","sentiment":"neutral","sentiment_score":0.024705741554498672},{"word":"yeah","start":1384.975,"end":1385.2949,"confidence":0.93408203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02499856986105442},{"word":"no","start":1385.2949,"end":1385.5349,"confidence":0.35528564,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2318868190050125},{"word":"it's","start":1385.5349,"end":1385.7749,"confidence":0.75512695,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.22583571076393127},{"word":"still","start":1385.7749,"end":1386.095,"confidence":0.17004395,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.2576311528682709},{"word":"there","start":1386.095,"end":1386.595,"confidence":0.8786621,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.25274258852005005},{"word":"okay","start":1387.0549,"end":1387.5349,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0425097718834877},{"word":"here","start":1387.5349,"end":1388.015,"confidence":0.7385254,"punctuated_word":"Here,","sentiment":"neutral","sentiment_score":0.057507745921611786},{"word":"this","start":1388.015,"end":1388.255,"confidence":0.56933594,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.07721731811761856},{"word":"is","start":1388.255,"end":1388.755,"confidence":0.97314453,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0922894924879074},{"word":"i","start":1397.4401,"end":1397.68,"confidence":0.6147461,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11183053255081175},{"word":"send","start":1397.68,"end":1397.92,"confidence":0.9165039,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.10469666868448256},{"word":"you","start":1397.92,"end":1398.0801,"confidence":0.94970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08956408500671387},{"word":"the","start":1398.0801,"end":1398.56,"confidence":0.85058594,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07846765965223312},{"word":"choose","start":1398.56,"end":1398.9601,"confidence":0.83984375,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.05940722301602363},{"word":"operation","start":1398.9601,"end":1399.4601,"confidence":0.9790039,"punctuated_word":"operation","sentiment":"neutral","sentiment_score":0.05394747853279114},{"word":"mode","start":1399.6,"end":1400.0,"confidence":0.4790039,"punctuated_word":"mode","sentiment":"neutral","sentiment_score":0.04592475667595863},{"word":"upload","start":1400.0,"end":1400.5,"confidence":0.7624512,"punctuated_word":"upload.","sentiment":"neutral","sentiment_score":0.06733819842338562},{"word":"i","start":1403.4551,"end":1403.775,"confidence":0.6152344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10212570428848268},{"word":"send","start":1403.775,"end":1404.015,"confidence":0.51123047,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.08638754487037659},{"word":"you","start":1404.015,"end":1404.515,"confidence":0.98291016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10153280198574066},{"word":"the","start":1408.815,"end":1409.315,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08003371953964233},{"word":"page","start":1413.615,"end":1413.775,"confidence":0.58483887,"punctuated_word":"page.","sentiment":"neutral","sentiment_score":0.07533329725265503},{"word":"come","start":1413.775,"end":1413.935,"confidence":0.61865234,"punctuated_word":"Come","sentiment":"neutral","sentiment_score":0.06787684559822083},{"word":"on","start":1413.935,"end":1414.255,"confidence":0.9057617,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.0833616852760315},{"word":"work","start":1414.255,"end":1414.755,"confidence":0.93310547,"punctuated_word":"Work.","sentiment":"neutral","sentiment_score":0.07831568270921707},{"word":"yep","start":1451.25,"end":1451.75,"confidence":0.9436035,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.061754584312438965},{"word":"choose","start":1451.81,"end":1452.31,"confidence":0.9741211,"punctuated_word":"Choose","sentiment":"neutral","sentiment_score":0.03221926465630531},{"word":"operation","start":1452.4501,"end":1452.9501,"confidence":0.9863281,"punctuated_word":"operation","sentiment":"neutral","sentiment_score":0.03961945325136185},{"word":"mode","start":1453.01,"end":1453.51,"confidence":0.9975586,"punctuated_word":"mode.","sentiment":"neutral","sentiment_score":0.05562780052423477},{"word":"your","start":1537.4099,"end":1537.73,"confidence":0.63916016,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.05028629302978515},{"word":"colleague","start":1537.73,"end":1538.13,"confidence":0.94555664,"punctuated_word":"colleague,","sentiment":"neutral","sentiment_score":0.0622434988617897},{"word":"he","start":1538.13,"end":1538.21,"confidence":0.90283203,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.05806106701493263},{"word":"tell","start":1538.21,"end":1538.45,"confidence":0.7944336,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.03593892976641655},{"word":"me","start":1538.45,"end":1538.69,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03623959794640541},{"word":"to","start":1538.69,"end":1538.85,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02050894871354103},{"word":"press","start":1538.85,"end":1539.1699,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.02055354230105877},{"word":"on","start":1539.1699,"end":1539.4099,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.01978306472301483},{"word":"the","start":1539.4099,"end":1539.6499,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.029343903064727783},{"word":"wireless","start":1539.6499,"end":1540.1499,"confidence":0.9980469,"punctuated_word":"wireless","sentiment":"neutral","sentiment_score":0.030342284590005875},{"word":"router","start":1540.37,"end":1540.7699,"confidence":0.70166016,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.02155137434601784},{"word":"mode","start":1540.7699,"end":1541.2699,"confidence":0.9926758,"punctuated_word":"mode.","sentiment":"neutral","sentiment_score":0.03910406678915024},{"word":"yep","start":1547.97,"end":1548.37,"confidence":0.95288086,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01911984756588936},{"word":"and","start":1548.37,"end":1548.5299,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.007270878180861473},{"word":"then","start":1548.5299,"end":1548.7699,"confidence":0.99609375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.001161346212029457},{"word":"here","start":1548.7699,"end":1549.01,"confidence":0.9873047,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.001821056008338928},{"word":"it","start":1549.01,"end":1549.245,"confidence":0.5151367,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.006470158696174622},{"word":"says","start":1549.245,"end":1549.565,"confidence":0.9980469,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.007507450878620148},{"word":"ppe","start":1549.565,"end":1551.645,"confidence":0.8138835,"punctuated_word":"PPE,","sentiment":"neutral","sentiment_score":0.0026658191345632076},{"word":"ttt","start":1551.645,"end":1552.285,"confidence":0.7200928,"punctuated_word":"TTT","sentiment":"neutral","sentiment_score":0.007260224781930447},{"word":"something","start":1552.285,"end":1552.785,"confidence":0.8071289,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":-0.004380378872156143},{"word":"i'll","start":1559.325,"end":1559.645,"confidence":0.6973877,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.06911720335483551},{"word":"i'll","start":1559.645,"end":1559.885,"confidence":0.91845703,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07356204092502594},{"word":"take","start":1559.885,"end":1560.125,"confidence":0.64941406,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.04857063665986061},{"word":"the","start":1560.125,"end":1560.365,"confidence":0.5258789,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06007988378405571},{"word":"photo","start":1560.365,"end":1560.865,"confidence":0.96240234,"punctuated_word":"photo.","sentiment":"neutral","sentiment_score":0.06088382005691528},{"word":"i'll","start":1562.365,"end":1562.605,"confidence":0.8820801,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05325813218951225},{"word":"send","start":1562.605,"end":1562.845,"confidence":0.9980469,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.0783979669213295},{"word":"you","start":1562.845,"end":1563.345,"confidence":0.5559082,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.10953507572412492},{"word":"yeah","start":1597.45,"end":1597.95,"confidence":0.8913574,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11506897211074828},{"word":"yeah","start":1601.29,"end":1601.79,"confidence":0.9628906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13547204434871674},{"word":"yeah","start":1607.13,"end":1607.445,"confidence":0.7910156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1935543715953827},{"word":"i'll","start":1625.83,"end":1625.99,"confidence":0.7836914,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0706743448972702},{"word":"put","start":1625.99,"end":1626.39,"confidence":0.98828125,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.06271596252918243},{"word":"the","start":1626.39,"end":1626.89,"confidence":0.9248047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06075109541416168},{"word":"i'll","start":1628.5499,"end":1628.79,"confidence":0.99658203,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05504116043448448},{"word":"copy","start":1628.79,"end":1629.11,"confidence":1.0,"punctuated_word":"copy","sentiment":"neutral","sentiment_score":0.07123212516307831},{"word":"and","start":1629.11,"end":1629.27,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.029856398701667786},{"word":"paste","start":1629.27,"end":1629.59,"confidence":1.0,"punctuated_word":"paste","sentiment":"neutral","sentiment_score":0.045014843344688416},{"word":"it","start":1629.59,"end":1630.09,"confidence":0.8598633,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.06407887488603592},{"word":"and","start":1631.91,"end":1632.07,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0309361033141613},{"word":"then","start":1632.07,"end":1632.3099,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.050190314650535583},{"word":"i'll","start":1632.3099,"end":1632.5499,"confidence":0.91186523,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.034735288470983505},{"word":"take","start":1632.5499,"end":1632.79,"confidence":0.9790039,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.04702052474021912},{"word":"it","start":1632.79,"end":1632.87,"confidence":0.42285156,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06301872432231903},{"word":"further","start":1632.87,"end":1633.37,"confidence":0.7644043,"punctuated_word":"further.","sentiment":"neutral","sentiment_score":0.06040787696838379},{"word":"alright","start":1721.525,"end":1722.005,"confidence":0.98291016,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.07263834774494171},{"word":"next","start":1722.005,"end":1722.505,"confidence":0.9897461,"punctuated_word":"Next.","sentiment":"neutral","sentiment_score":0.04280247539281845},{"word":"so","start":1724.5651,"end":1724.805,"confidence":0.65527344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.025027737021446228},{"word":"now","start":1724.805,"end":1725.045,"confidence":0.96875,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.02815786749124527},{"word":"it","start":1725.045,"end":1725.125,"confidence":0.9790039,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.033455513417720795},{"word":"says","start":1725.125,"end":1725.525,"confidence":0.9838867,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.049374960362911224},{"word":"save","start":1725.525,"end":1725.765,"confidence":0.9482422,"punctuated_word":"save","sentiment":"neutral","sentiment_score":0.02334892749786377},{"word":"your","start":1725.765,"end":1726.085,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.014260366559028624},{"word":"password","start":1726.085,"end":1726.585,"confidence":0.9812012,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.012944813817739488},{"word":"should","start":1726.645,"end":1726.885,"confidence":1.0,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":-0.02549099922180176},{"word":"i","start":1726.885,"end":1727.045,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007638920098543167},{"word":"save","start":1727.045,"end":1727.365,"confidence":0.99902344,"punctuated_word":"save","sentiment":"neutral","sentiment_score":-0.010698936879634855},{"word":"or","start":1727.365,"end":1727.525,"confidence":0.9873047,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04073456674814224},{"word":"not","start":1727.525,"end":1728.025,"confidence":0.99658203,"punctuated_word":"not?","sentiment":"neutral","sentiment_score":-0.018011337146162987},{"word":"save","start":1728.245,"end":1728.745,"confidence":0.7507324,"punctuated_word":"Save?","sentiment":"neutral","sentiment_score":-0.011000854894518852},{"word":"oh","start":1733.51,"end":1733.67,"confidence":0.9404297,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.1647605001926422},{"word":"no","start":1733.67,"end":1733.91,"confidence":0.9904785,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.2306380718946457},{"word":"no","start":1733.91,"end":1734.07,"confidence":0.9770508,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2612904906272888},{"word":"sorry","start":1734.07,"end":1734.47,"confidence":0.99365234,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.253856897354126},{"word":"it","start":1734.47,"end":1734.79,"confidence":0.99902344,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.2709718346595764},{"word":"shows","start":1734.79,"end":1735.11,"confidence":0.9243164,"punctuated_word":"shows","sentiment":"neutral","sentiment_score":-0.18125581741333008},{"word":"on","start":1735.11,"end":1735.27,"confidence":0.98291016,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1746831238269806},{"word":"the","start":1735.27,"end":1735.43,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2129008173942566},{"word":"website","start":1735.43,"end":1735.93,"confidence":0.9951172,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":-0.2015805542469025},{"word":"maybe","start":1736.23,"end":1736.47,"confidence":0.9921875,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.14825186133384705},{"word":"just","start":1736.47,"end":1736.71,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.11713992059230804},{"word":"save","start":1736.71,"end":1736.95,"confidence":0.8132324,"punctuated_word":"save.","sentiment":"neutral","sentiment_score":-0.1146869882941246},{"word":"it","start":1736.95,"end":1737.11,"confidence":0.98095703,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.09003889560699463},{"word":"doesn't","start":1737.11,"end":1737.43,"confidence":0.9995117,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.07420486211776733},{"word":"matter","start":1737.43,"end":1737.93,"confidence":0.9946289,"punctuated_word":"matter.","sentiment":"neutral","sentiment_score":-0.10217033326625824},{"word":"and","start":1738.63,"end":1738.79,"confidence":0.71728516,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.08740217983722687},{"word":"now","start":1738.79,"end":1739.03,"confidence":0.99609375,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.0435846745967865},{"word":"it","start":1739.03,"end":1739.19,"confidence":0.9760742,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03648298978805542},{"word":"says","start":1739.19,"end":1739.67,"confidence":0.9970703,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.01473228633403778},{"word":"apply","start":1739.67,"end":1740.17,"confidence":0.96313477,"punctuated_word":"apply.","sentiment":"neutral","sentiment_score":-0.022586382925510406},{"word":"i","start":1741.83,"end":1741.99,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.034965649247169495},{"word":"i","start":1741.99,"end":1742.23,"confidence":0.97265625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01746445521712303},{"word":"send","start":1742.23,"end":1742.39,"confidence":0.94384766,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.013388708233833311},{"word":"you","start":1742.39,"end":1742.55,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.010524697601795197},{"word":"the","start":1742.55,"end":1742.71,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014505021274089811},{"word":"picture","start":1742.71,"end":1743.11,"confidence":0.9970703,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.0005288794636726379},{"word":"maybe","start":1743.11,"end":1743.61,"confidence":0.7380371,"punctuated_word":"maybe.","sentiment":"neutral","sentiment_score":-0.04885556176304817},{"word":"there","start":1750.9349,"end":1751.095,"confidence":0.67871094,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.11724814772605896},{"word":"is","start":1751.095,"end":1751.335,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08727683126926422},{"word":"one","start":1751.335,"end":1751.735,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.07734086364507675},{"word":"box","start":1751.735,"end":1752.135,"confidence":0.95532227,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":-0.0988888293504715},{"word":"i","start":1752.135,"end":1752.2949,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24512843787670135},{"word":"don't","start":1752.2949,"end":1752.5349,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1849147081375122},{"word":"know","start":1752.5349,"end":1752.7749,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.2576662600040436},{"word":"if","start":1752.7749,"end":1752.855,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.2568322420120239},{"word":"i","start":1752.855,"end":1753.015,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23688119649887085},{"word":"need","start":1753.015,"end":1753.1749,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.1803709864616394},{"word":"to","start":1753.1749,"end":1753.495,"confidence":0.98291016,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1484948992729187},{"word":"take","start":1753.495,"end":1753.735,"confidence":0.55908203,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.1630859375},{"word":"it","start":1753.735,"end":1754.235,"confidence":0.9797363,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.10964027792215349},{"word":"separate","start":1769.985,"end":1770.485,"confidence":0.876709,"punctuated_word":"Separate","sentiment":"neutral","sentiment_score":-0.006987990811467171},{"word":"one","start":1773.505,"end":1773.985,"confidence":0.52734375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.003125712275505066},{"word":"g","start":1773.985,"end":1774.485,"confidence":0.9880371,"punctuated_word":"g.","sentiment":"neutral","sentiment_score":0.0022285892628133297},{"word":"so","start":1782.83,"end":1783.23,"confidence":0.63427734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.020391397178173065},{"word":"should","start":1783.23,"end":1783.39,"confidence":0.9951172,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.03078771755099297},{"word":"i","start":1783.39,"end":1783.55,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04445977136492729},{"word":"just","start":1783.55,"end":1783.79,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03864710032939911},{"word":"click","start":1783.79,"end":1784.11,"confidence":0.99902344,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.029256869107484818},{"word":"apply","start":1784.11,"end":1784.59,"confidence":0.73205566,"punctuated_word":"apply,","sentiment":"neutral","sentiment_score":0.03923977166414261},{"word":"or","start":1784.59,"end":1784.91,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.040122389793396},{"word":"what","start":1784.91,"end":1785.15,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.027426837012171745},{"word":"should","start":1785.15,"end":1785.31,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.03792310878634453},{"word":"i","start":1785.31,"end":1785.47,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.028608426451683044},{"word":"do","start":1785.47,"end":1785.97,"confidence":0.9995117,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":0.03427264839410782},{"word":"apply","start":1788.11,"end":1788.61,"confidence":0.9189453,"punctuated_word":"Apply.","sentiment":"neutral","sentiment_score":0.01826021447777748},{"word":"okay","start":1789.39,"end":1789.79,"confidence":0.93603516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03970849514007568},{"word":"so","start":1789.79,"end":1790.1901,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.025707028806209564},{"word":"now","start":1790.1901,"end":1790.51,"confidence":0.9863281,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.034261852502822876},{"word":"it","start":1790.51,"end":1790.75,"confidence":0.9716797,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02933396026492119},{"word":"says","start":1790.75,"end":1791.15,"confidence":0.9873047,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.03493225574493408},{"word":"admin","start":1791.15,"end":1791.55,"confidence":0.9892578,"punctuated_word":"Admin","sentiment":"neutral","sentiment_score":0.03712482750415802},{"word":"and","start":1791.55,"end":1791.71,"confidence":0.66796875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02562209963798523},{"word":"then","start":1791.71,"end":1791.95,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.025083964690566063},{"word":"the","start":1791.95,"end":1792.11,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.033217884600162506},{"word":"password","start":1792.11,"end":1792.61,"confidence":0.99902344,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.02744779735803604},{"word":"here","start":1792.67,"end":1793.17,"confidence":0.92822266,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.026501718908548355},{"word":"it","start":1794.59,"end":1794.75,"confidence":0.97998047,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.015564026311039925},{"word":"says","start":1794.75,"end":1795.0701,"confidence":0.9951172,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.02318458631634712},{"word":"next","start":1795.0701,"end":1795.5701,"confidence":0.9423828,"punctuated_word":"next.","sentiment":"neutral","sentiment_score":0.03315168619155884},{"word":"i","start":1795.8949,"end":1796.0549,"confidence":0.81640625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.039627037942409515},{"word":"send","start":1796.0549,"end":1796.2949,"confidence":0.55908203,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.04180192202329635},{"word":"you","start":1796.2949,"end":1796.7949,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03485451638698578},{"word":"the","start":1799.975,"end":1800.455,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04572782292962074},{"word":"picture","start":1800.455,"end":1800.955,"confidence":0.9338379,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.05572429299354553},{"word":"yeah","start":1813.99,"end":1814.49,"confidence":0.74658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03581739962100983},{"word":"i","start":1815.4299,"end":1815.75,"confidence":0.95410156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07186238467693329},{"word":"i","start":1815.75,"end":1815.83,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07707975804805756},{"word":"just","start":1815.83,"end":1816.1499,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07326893508434296},{"word":"send","start":1816.1499,"end":1816.3899,"confidence":0.8051758,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.08118971437215805},{"word":"you","start":1816.3899,"end":1816.5499,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0949394479393959},{"word":"the","start":1816.5499,"end":1816.71,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09439974278211594},{"word":"picture","start":1816.71,"end":1817.21,"confidence":0.9885254,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.12309031933546066},{"word":"use","start":1819.11,"end":1819.4299,"confidence":0.9428711,"punctuated_word":"Use","sentiment":"neutral","sentiment_score":0.09620662778615952},{"word":"the","start":1819.4299,"end":1819.83,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1550038456916809},{"word":"default","start":1819.83,"end":1820.23,"confidence":0.9970703,"punctuated_word":"default","sentiment":"neutral","sentiment_score":0.1847406774759293},{"word":"local","start":1820.23,"end":1820.63,"confidence":0.9902344,"punctuated_word":"local","sentiment":"neutral","sentiment_score":0.15062707662582395},{"word":"login","start":1820.63,"end":1821.11,"confidence":0.86987305,"punctuated_word":"login.","sentiment":"neutral","sentiment_score":0.10015662014484406},{"word":"i","start":1821.11,"end":1821.2699,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0763603150844574},{"word":"just","start":1821.2699,"end":1821.4299,"confidence":0.87158203,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07027669250965118},{"word":"say","start":1821.4299,"end":1821.6699,"confidence":0.7729492,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.08141255378723145},{"word":"next","start":1821.6699,"end":1822.07,"confidence":0.84936523,"punctuated_word":"next.","sentiment":"neutral","sentiment_score":0.13032028079032898},{"word":"better","start":1822.07,"end":1822.57,"confidence":0.80981445,"punctuated_word":"Better.","sentiment":"neutral","sentiment_score":0.2504517734050751},{"word":"i","start":1826.535,"end":1826.6951,"confidence":0.49365234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15600121021270752},{"word":"send","start":1826.6951,"end":1826.935,"confidence":0.82910156,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.17423152923583984},{"word":"you","start":1826.935,"end":1827.095,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17026326060295105},{"word":"the","start":1827.095,"end":1827.175,"confidence":0.9111328,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1815955489873886},{"word":"call","start":1827.175,"end":1827.415,"confidence":0.27026367,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.13824982941150665},{"word":"on","start":1827.415,"end":1827.655,"confidence":0.46923828,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.18664038181304932},{"word":"a","start":1827.655,"end":1827.735,"confidence":0.5024414,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1300831139087677},{"word":"second","start":1827.735,"end":1828.235,"confidence":0.87646484,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.12161803990602492},{"word":"yep","start":1837.84,"end":1838.24,"confidence":0.98339844,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.09041019529104231},{"word":"i'm","start":1838.24,"end":1838.5599,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05785432457923889},{"word":"clicking","start":1838.5599,"end":1838.96,"confidence":0.9560547,"punctuated_word":"clicking","sentiment":"neutral","sentiment_score":0.07170223444700241},{"word":"next","start":1838.96,"end":1839.28,"confidence":0.92456055,"punctuated_word":"next.","sentiment":"neutral","sentiment_score":0.06298680603504181},{"word":"now","start":1839.28,"end":1839.52,"confidence":0.9863281,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.06295349448919296},{"word":"it's","start":1839.52,"end":1839.6799,"confidence":0.9951172,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.07180538028478622},{"word":"loading","start":1839.6799,"end":1840.1799,"confidence":0.99853516,"punctuated_word":"loading.","sentiment":"neutral","sentiment_score":0.08354464173316956},{"word":"now","start":1840.48,"end":1840.72,"confidence":0.9980469,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.03417666256427765},{"word":"here","start":1840.72,"end":1841.04,"confidence":0.9770508,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.03153110668063164},{"word":"it","start":1841.04,"end":1841.2,"confidence":0.78515625,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.013011079281568527},{"word":"says","start":1841.2,"end":1841.6799,"confidence":0.99902344,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.03305697441101074},{"word":"username","start":1841.6799,"end":1842.1799,"confidence":0.93115234,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.060994114726781845},{"word":"and","start":1842.96,"end":1843.28,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.029133662581443787},{"word":"password","start":1843.28,"end":1843.78,"confidence":0.9592285,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.034830279648303986},{"word":"internet","start":1846.08,"end":1846.58,"confidence":0.8408203,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.027449168264865875},{"word":"connection","start":1846.64,"end":1847.12,"confidence":0.9980469,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.05757918953895569},{"word":"is","start":1847.12,"end":1847.36,"confidence":0.97314453,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09477715939283372},{"word":"finished","start":1847.36,"end":1847.86,"confidence":0.9206543,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":0.0353052094578743},{"word":"it","start":1848.0,"end":1848.24,"confidence":0.97998047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0134989432990551},{"word":"says","start":1848.24,"end":1848.74,"confidence":0.98657227,"punctuated_word":"says.","sentiment":"neutral","sentiment_score":0.03757958114147186},{"word":"i","start":1849.405,"end":1849.485,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06715145707130432},{"word":"send","start":1849.485,"end":1849.885,"confidence":0.8144531,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.06897357106208801},{"word":"you","start":1849.885,"end":1849.965,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07688592374324799},{"word":"the","start":1849.965,"end":1850.205,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07354950904846191},{"word":"picture","start":1850.205,"end":1850.705,"confidence":0.9667969,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.08763933181762695},{"word":"once","start":1857.325,"end":1857.725,"confidence":0.97314453,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.10374464839696884},{"word":"the","start":1857.725,"end":1857.885,"confidence":0.97998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12388526648283003},{"word":"new","start":1857.885,"end":1858.205,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.13399043679237366},{"word":"ssd","start":1858.205,"end":1858.685,"confidence":0.9760742,"punctuated_word":"SSD","sentiment":"neutral","sentiment_score":0.1259656399488449},{"word":"is","start":1858.685,"end":1858.845,"confidence":0.9902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14983028173446655},{"word":"connected","start":1858.845,"end":1859.345,"confidence":0.99121094,"punctuated_word":"connected,","sentiment":"neutral","sentiment_score":0.10114601999521255},{"word":"go","start":1859.405,"end":1859.645,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.08616507053375244},{"word":"back","start":1859.645,"end":1859.885,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.08390413224697113},{"word":"to","start":1859.885,"end":1860.385,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08116434514522552},{"word":"the","start":1860.685,"end":1860.925,"confidence":0.6660156,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.04754552245140076},{"word":"us","start":1860.925,"end":1861.245,"confidence":0.84716797,"punctuated_word":"US","sentiment":"neutral","sentiment_score":0.0628495067358017},{"word":"router","start":1861.245,"end":1861.745,"confidence":0.8198242,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.0772819072008133},{"word":"for","start":1861.965,"end":1862.205,"confidence":0.96240234,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07047997415065765},{"word":"more","start":1862.205,"end":1862.445,"confidence":0.97802734,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.07633213698863983},{"word":"advanced","start":1862.445,"end":1862.925,"confidence":0.9873047,"punctuated_word":"advanced","sentiment":"neutral","sentiment_score":0.0987882986664772},{"word":"setting","start":1862.925,"end":1863.425,"confidence":0.7714844,"punctuated_word":"setting.","sentiment":"neutral","sentiment_score":0.09361618757247923},{"word":"so","start":1903.5449,"end":1904.0449,"confidence":0.7949219,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.050599828362464905},{"word":"what","start":1906.825,"end":1907.065,"confidence":0.9580078,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.04376265034079552},{"word":"what","start":1907.065,"end":1907.3049,"confidence":0.98828125,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.05312782898545265},{"word":"should","start":1907.3049,"end":1907.5449,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.056013185530900955},{"word":"i","start":1907.5449,"end":1907.625,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04740745574235916},{"word":"do","start":1907.625,"end":1907.865,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.044672783464193344},{"word":"now","start":1907.865,"end":1908.365,"confidence":0.9033203,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.061202697455883026},{"word":"i","start":1914.985,"end":1915.225,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03986704349517822},{"word":"already","start":1915.225,"end":1915.625,"confidence":0.99609375,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.06557120382785797},{"word":"said","start":1915.625,"end":1915.865,"confidence":0.8520508,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.06070443615317345},{"word":"you","start":1915.865,"end":1916.0249,"confidence":0.5102539,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05098073184490204},{"word":"want","start":1916.0249,"end":1916.5249,"confidence":0.7104492,"punctuated_word":"want.","sentiment":"neutral","sentiment_score":0.04084756597876549},{"word":"once","start":1924.0,"end":1924.4,"confidence":0.30395508,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.029134601354599},{"word":"the","start":1924.4,"end":1924.56,"confidence":0.6972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04633816331624985},{"word":"new","start":1924.56,"end":1924.68,"confidence":0.7763672,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.06212133914232254},{"word":"you","start":1924.8,"end":1924.88,"confidence":0.12805176,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04141790419816971},{"word":"said","start":1924.88,"end":1925.12,"confidence":0.48388672,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.03827836737036705},{"word":"this","start":1925.12,"end":1925.4401,"confidence":0.27661133,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.028624732047319412},{"word":"let's","start":1925.4401,"end":1925.9401,"confidence":0.5430908,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.04444339871406555},{"word":"go","start":1926.0,"end":1926.16,"confidence":0.9658203,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.043541114777326584},{"word":"back","start":1926.16,"end":1926.4,"confidence":0.97998047,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.04518085718154907},{"word":"to","start":1926.4,"end":1926.9,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03752272576093674},{"word":"for","start":1927.92,"end":1928.0801,"confidence":0.3486328,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.030146978795528412},{"word":"now","start":1928.0801,"end":1928.24,"confidence":0.24420166,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.041394464671611786},{"word":"the","start":1928.24,"end":1928.48,"confidence":0.38012695,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06050927937030792},{"word":"new","start":1928.48,"end":1928.7201,"confidence":0.4663086,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.05936382710933685},{"word":"system","start":1928.7201,"end":1929.2201,"confidence":0.6126709,"punctuated_word":"system.","sentiment":"neutral","sentiment_score":0.06764796376228333},{"word":"okay","start":1930.9601,"end":1931.36,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08072386682033539},{"word":"now","start":1931.36,"end":1931.68,"confidence":0.98095703,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.0780247375369072},{"word":"here","start":1931.68,"end":1932.18,"confidence":0.8244629,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":0.07680149376392365},{"word":"i","start":1933.5651,"end":1933.725,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10042524337768556},{"word":"have","start":1933.725,"end":1933.965,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.10162635892629623},{"word":"the","start":1933.965,"end":1934.285,"confidence":0.93359375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11149393022060394},{"word":"new","start":1934.285,"end":1934.605,"confidence":0.9941406,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.11293412744998932},{"word":"stuff","start":1934.605,"end":1934.845,"confidence":0.99609375,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":0.0926981121301651},{"word":"here","start":1934.845,"end":1935.345,"confidence":0.98046875,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.09398847818374634},{"word":"something","start":1935.645,"end":1936.045,"confidence":0.9980469,"punctuated_word":"Something","sentiment":"neutral","sentiment_score":0.06857609003782272},{"word":"come","start":1936.045,"end":1936.365,"confidence":0.58935547,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.07641631364822388},{"word":"here","start":1936.365,"end":1936.865,"confidence":0.7507324,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.06493432819843292},{"word":"yeah","start":1948.9701,"end":1949.37,"confidence":0.96875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04933127760887146},{"word":"i","start":1949.37,"end":1949.61,"confidence":0.9819336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03868137672543526},{"word":"i","start":1949.61,"end":1949.85,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04336554929614067},{"word":"have","start":1949.85,"end":1950.0901,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.057199493050575256},{"word":"the","start":1950.0901,"end":1950.3301,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0480690598487854},{"word":"internet","start":1950.3301,"end":1950.73,"confidence":0.90722656,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.020310066640377045},{"word":"here","start":1950.73,"end":1950.89,"confidence":0.9291992,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.03716352581977844},{"word":"it","start":1950.89,"end":1951.05,"confidence":0.9633789,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.015751097351312637},{"word":"says","start":1951.05,"end":1951.55,"confidence":0.96240234,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.030491404235363007},{"word":"checking","start":1951.61,"end":1952.0901,"confidence":0.9506836,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.037049245089292526},{"word":"connection","start":1952.0901,"end":1952.5901,"confidence":0.9946289,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":0.018495460972189903},{"word":"i","start":1953.53,"end":1953.77,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02820204198360443},{"word":"send","start":1953.77,"end":1954.01,"confidence":0.4921875,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.02805972844362259},{"word":"you","start":1954.01,"end":1954.17,"confidence":0.9550781,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028695516288280487},{"word":"the","start":1954.17,"end":1954.3301,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.030078232288360596},{"word":"picture","start":1954.3301,"end":1954.8301,"confidence":0.99609375,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.03748244047164917},{"word":"please","start":1958.5701,"end":1959.05,"confidence":0.9951172,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.030324716120958328},{"word":"wait","start":1959.05,"end":1959.53,"confidence":0.9980469,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.006773713976144791},{"word":"while","start":1959.53,"end":1960.01,"confidence":0.99902344,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.019925571978092194},{"word":"verifying","start":1960.01,"end":1960.51,"confidence":0.90112305,"punctuated_word":"verifying.","sentiment":"neutral","sentiment_score":-0.017292585223913193},{"word":"you're","start":1984.43,"end":1984.75,"confidence":0.67211914,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.029097123071551323},{"word":"calling","start":1984.75,"end":1985.15,"confidence":0.7734375,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.0369844064116478},{"word":"you","start":1985.15,"end":1985.31,"confidence":0.52734375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.1086217239499092},{"word":"send","start":1985.31,"end":1985.55,"confidence":0.71875,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.08599747717380524},{"word":"me","start":1985.55,"end":1985.79,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.10185257345438004},{"word":"some","start":1985.79,"end":1986.11,"confidence":0.9980469,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.10821925103664398},{"word":"stuff","start":1986.11,"end":1986.43,"confidence":0.9946289,"punctuated_word":"stuff.","sentiment":"neutral","sentiment_score":-0.09663274884223938},{"word":"i","start":1986.43,"end":1986.59,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17658963799476624},{"word":"don't","start":1986.59,"end":1986.75,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.12968498468399048},{"word":"know","start":1986.75,"end":1986.91,"confidence":0.9970703,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.1462896168231964},{"word":"what","start":1986.91,"end":1987.15,"confidence":0.98828125,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1503952294588089},{"word":"you","start":1987.15,"end":1987.23,"confidence":0.94140625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14138154685497284},{"word":"mean","start":1987.23,"end":1987.73,"confidence":0.91552734,"punctuated_word":"mean.","sentiment":"neutral","sentiment_score":-0.13368916511535645},{"word":"so","start":1994.925,"end":1995.165,"confidence":0.6923828,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.029953058809041977},{"word":"he","start":1995.165,"end":1995.3251,"confidence":0.9165039,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.008716708049178123},{"word":"said","start":1995.3251,"end":1995.5651,"confidence":0.92089844,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.00867428258061409},{"word":"about","start":1995.5651,"end":1995.805,"confidence":0.85498047,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.019059661775827408},{"word":"the","start":1995.805,"end":1995.9651,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.001013427972793579},{"word":"username","start":1995.9651,"end":1996.4651,"confidence":0.9428711,"punctuated_word":"username","sentiment":"neutral","sentiment_score":-0.010150831192731856},{"word":"if","start":1996.525,"end":1996.685,"confidence":0.41064453,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.026208098977804184},{"word":"i","start":1996.685,"end":1996.8451,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.027431435883045197},{"word":"wanna","start":1996.8451,"end":1997.0851,"confidence":0.98828125,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.005320310592651367},{"word":"change","start":1997.0851,"end":1997.3251,"confidence":0.9970703,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.004606083035469055},{"word":"it","start":1997.3251,"end":1997.4851,"confidence":0.7915039,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.008854217827320099},{"word":"is","start":1997.4851,"end":1997.5651,"confidence":0.8095703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.02644778229296207},{"word":"that","start":1997.5651,"end":1997.7251,"confidence":0.95166016,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.049276478588581085},{"word":"right","start":1997.7251,"end":1998.125,"confidence":0.97143555,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":0.01437859795987606},{"word":"yeah","start":1998.125,"end":1998.625,"confidence":0.85791016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03287786245346069},{"word":"yeah","start":2030.935,"end":2031.175,"confidence":0.88842773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01209905557334423},{"word":"checking","start":2031.175,"end":2031.675,"confidence":0.85253906,"punctuated_word":"Checking","sentiment":"neutral","sentiment_score":0.005636906251311302},{"word":"connection","start":2031.735,"end":2032.235,"confidence":0.79833984,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.007119694724678993},{"word":"says","start":2032.81,"end":2033.13,"confidence":0.6230469,"punctuated_word":"Says","sentiment":"neutral","sentiment_score":0.006740618497133255},{"word":"wait","start":2033.13,"end":2033.4501,"confidence":0.8305664,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.013585451990365982},{"word":"while","start":2033.4501,"end":2033.85,"confidence":0.5625,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.00034742802381515503},{"word":"while","start":2033.85,"end":2034.01,"confidence":0.78271484,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.007114026695489883},{"word":"i'm","start":2034.01,"end":2034.17,"confidence":0.40234375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.016087334603071213},{"word":"at","start":2034.17,"end":2034.3301,"confidence":0.33691406,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.021419834345579147},{"word":"i","start":2034.41,"end":2034.5701,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02395621687173843},{"word":"send","start":2034.5701,"end":2034.73,"confidence":0.5546875,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.03018251806497574},{"word":"you","start":2034.73,"end":2034.89,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.049088362604379654},{"word":"the","start":2034.89,"end":2035.05,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04605476185679436},{"word":"picture","start":2035.05,"end":2035.53,"confidence":0.5784912,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.03976994752883911},{"word":"that's","start":2035.53,"end":2035.77,"confidence":0.75268555,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.06738051772117615},{"word":"for","start":2035.77,"end":2035.93,"confidence":0.62060547,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.054241668432950974},{"word":"sure","start":2035.93,"end":2036.43,"confidence":0.99902344,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.05648542940616608},{"word":"mhmm","start":2038.65,"end":2039.15,"confidence":0.8989258,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.031114734709262848},{"word":"oh","start":2062.63,"end":2062.71,"confidence":0.6644287,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.051063187420368195},{"word":"he","start":2062.71,"end":2062.8699,"confidence":0.74560547,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.040074422955513},{"word":"want","start":2062.8699,"end":2063.1099,"confidence":0.9604492,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.02921012043952942},{"word":"me","start":2063.1099,"end":2063.2698,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.032807569950819016},{"word":"to","start":2063.2698,"end":2063.5898,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.030342303216457367},{"word":"change","start":2063.5898,"end":2063.99,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.028542865067720413},{"word":"the","start":2063.99,"end":2064.23,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.029402468353509903},{"word":"name","start":2064.23,"end":2064.5498,"confidence":0.99609375,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.004602290689945221},{"word":"the","start":2064.63,"end":2064.7898,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03947210311889648},{"word":"wi","start":2064.7898,"end":2065.0298,"confidence":0.82958984,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.04127496853470802},{"word":"fi","start":2065.0298,"end":2065.2698,"confidence":0.99902344,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.05632707476615906},{"word":"name","start":2065.2698,"end":2065.7698,"confidence":0.8071289,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":0.03163700923323631},{"word":"yeah","start":2071.1099,"end":2071.43,"confidence":0.9206543,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06373277306556702},{"word":"later","start":2071.43,"end":2071.93,"confidence":0.83862305,"punctuated_word":"Later.","sentiment":"neutral","sentiment_score":0.06903727352619171},{"word":"not","start":2071.99,"end":2072.23,"confidence":0.5004883,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.10324522107839584},{"word":"the","start":2072.23,"end":2072.3098,"confidence":0.9506836,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006041184067726135},{"word":"issue","start":2072.3098,"end":2072.8098,"confidence":1.0,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.027293849736452103},{"word":"i","start":2073.805,"end":2073.965,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01664823293685913},{"word":"just","start":2073.965,"end":2074.205,"confidence":0.9135742,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03648582845926285},{"word":"wanna","start":2074.205,"end":2074.445,"confidence":0.95166016,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.06072397530078888},{"word":"have","start":2074.445,"end":2074.605,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.061845533549785614},{"word":"the","start":2074.605,"end":2074.685,"confidence":0.8989258,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.048636022955179214},{"word":"connection","start":2074.685,"end":2075.165,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.03207217901945114},{"word":"now","start":2075.165,"end":2075.665,"confidence":0.9824219,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.06259021162986755},{"word":"yeah","start":2151.37,"end":2151.87,"confidence":0.7878418,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03286317363381386},{"word":"yeah","start":2259.705,"end":2260.025,"confidence":0.76000977,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014805838465690613},{"word":"it's","start":2260.025,"end":2260.265,"confidence":0.88500977,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.0015207603573799131},{"word":"still","start":2260.265,"end":2260.505,"confidence":0.98535156,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.009006928652524948},{"word":"checking","start":2260.505,"end":2260.825,"confidence":0.92578125,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.002815183252096176},{"word":"connection","start":2260.825,"end":2261.325,"confidence":0.98217773,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.03510497882962227},{"word":"are","start":2271.13,"end":2271.29,"confidence":0.7836914,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.029869448393583298},{"word":"you","start":2271.29,"end":2271.53,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.024023806676268578},{"word":"sure","start":2271.53,"end":2271.85,"confidence":0.9980469,"punctuated_word":"sure?","sentiment":"neutral","sentiment_score":-0.03741656243801117},{"word":"maybe","start":2271.85,"end":2272.17,"confidence":0.99609375,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.148306205868721},{"word":"you","start":2272.17,"end":2272.25,"confidence":0.89501953,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.138192817568779},{"word":"should","start":2272.25,"end":2272.49,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.17432652413845062},{"word":"wait","start":2272.49,"end":2272.65,"confidence":0.99902344,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.11642227321863174},{"word":"a","start":2272.65,"end":2272.81,"confidence":0.97509766,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14951945841312408},{"word":"little","start":2272.81,"end":2273.05,"confidence":0.99902344,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.16088177263736725},{"word":"bit","start":2273.05,"end":2273.21,"confidence":0.99902344,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.17202596366405487},{"word":"longer","start":2273.21,"end":2273.71,"confidence":0.9941406,"punctuated_word":"longer.","sentiment":"neutral","sentiment_score":-0.11673985421657562},{"word":"yeah","start":2275.3699,"end":2275.6099,"confidence":0.9797363,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03602766990661621},{"word":"i","start":2275.6099,"end":2275.69,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09716827422380447},{"word":"think","start":2275.69,"end":2275.93,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.12135928869247437},{"word":"it's","start":2275.93,"end":2276.09,"confidence":0.98168945,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.11142528057098389},{"word":"better","start":2276.09,"end":2276.41,"confidence":0.9951172,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.1560589224100113},{"word":"to","start":2276.41,"end":2276.57,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13323426246643066},{"word":"wait","start":2276.57,"end":2276.81,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.12318645417690276},{"word":"a","start":2276.81,"end":2276.89,"confidence":0.9819336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13829633593559265},{"word":"little","start":2276.89,"end":2277.05,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.12132401019334792},{"word":"bit","start":2277.05,"end":2277.55,"confidence":0.8833008,"punctuated_word":"bit.","sentiment":"neutral","sentiment_score":-0.13061539828777313},{"word":"maybe","start":2278.345,"end":2278.585,"confidence":0.8798828,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.13731512427330017},{"word":"another","start":2278.585,"end":2278.905,"confidence":0.99121094,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.13243147730827332},{"word":"one","start":2278.905,"end":2279.145,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.1333390176296234},{"word":"or","start":2279.145,"end":2279.385,"confidence":0.92089844,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.11911947280168532},{"word":"two","start":2279.385,"end":2279.5452,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.11689522862434389},{"word":"minutes","start":2279.5452,"end":2280.0452,"confidence":0.99902344,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":-0.14059266448020935},{"word":"because","start":2281.145,"end":2281.5452,"confidence":0.4597168,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.12207253277301788},{"word":"i","start":2281.5452,"end":2281.625,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14199784398078918},{"word":"don't","start":2281.625,"end":2281.865,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.15532130002975464},{"word":"wanna","start":2281.865,"end":2282.105,"confidence":0.92822266,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.267032265663147},{"word":"mess","start":2282.105,"end":2282.345,"confidence":0.9951172,"punctuated_word":"mess","sentiment":"neutral","sentiment_score":-0.30407872796058655},{"word":"up","start":2282.345,"end":2282.5051,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.32584694027900696},{"word":"the","start":2282.5051,"end":2282.665,"confidence":0.5205078,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25542351603507996},{"word":"system","start":2282.665,"end":2283.0652,"confidence":0.67529297,"punctuated_word":"system.","sentiment":"neutral","sentiment_score":-0.18616041541099548},{"word":"you","start":2283.0652,"end":2283.145,"confidence":0.41625977,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.029401246458292007},{"word":"know","start":2283.145,"end":2283.645,"confidence":0.954834,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.01690768636763096},{"word":"i'm","start":2380.01,"end":2380.25,"confidence":0.7714844,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0002724193036556244},{"word":"checking","start":2380.25,"end":2380.6501,"confidence":0.99902344,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.017494797706604004},{"word":"the","start":2380.6501,"end":2380.73,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006186544895172119},{"word":"internet","start":2380.73,"end":2381.23,"confidence":0.9404297,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.0006789788603782654},{"word":"now","start":2381.29,"end":2381.79,"confidence":0.9980469,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.031156953424215317},{"word":"yeah","start":2383.69,"end":2383.93,"confidence":0.97314453,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1407560110092163},{"word":"the","start":2383.93,"end":2384.09,"confidence":0.9941406,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.3256617784500122},{"word":"internet","start":2384.09,"end":2384.49,"confidence":0.984375,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.2423482984304428},{"word":"is","start":2384.49,"end":2384.6501,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.3196813762187958},{"word":"working","start":2384.6501,"end":2384.97,"confidence":0.7976074,"punctuated_word":"working,","sentiment":"positive","sentiment_score":0.3612056374549866},{"word":"actually","start":2384.97,"end":2385.37,"confidence":0.8898926,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":0.250245064496994},{"word":"you","start":2385.37,"end":2385.45,"confidence":0.49902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.12121126800775528},{"word":"know","start":2385.45,"end":2385.61,"confidence":0.91845703,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.16193334758281708},{"word":"that","start":2385.61,"end":2386.11,"confidence":0.71875,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.2039753645658493},{"word":"am","start":2390.525,"end":2390.685,"confidence":0.2541504,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.13392937183380127},{"word":"i","start":2390.685,"end":2390.765,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1392984688282013},{"word":"right","start":2390.765,"end":2391.265,"confidence":0.99609375,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":0.12702038884162903},{"word":"hello","start":2395.165,"end":2395.565,"confidence":0.9921875,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.04335308820009232},{"word":"yeah","start":2395.565,"end":2395.885,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08036434650421143},{"word":"yeah","start":2395.885,"end":2396.285,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08052168786525726},{"word":"i'm","start":2396.285,"end":2396.765,"confidence":0.982666,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.040980301797389984},{"word":"i'm","start":2396.765,"end":2396.925,"confidence":0.9301758,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.029433198273181915},{"word":"checking","start":2396.925,"end":2397.2449,"confidence":0.984375,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.028432397171854973},{"word":"the","start":2397.2449,"end":2397.405,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02530848048627377},{"word":"internet","start":2397.405,"end":2397.885,"confidence":0.701416,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":0.022715386003255844},{"word":"like","start":2397.885,"end":2398.205,"confidence":0.91845703,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.028996311128139496},{"word":"eyebrows","start":2398.205,"end":2398.705,"confidence":0.5732422,"punctuated_word":"eyebrows","sentiment":"neutral","sentiment_score":0.027982020750641823},{"word":"on","start":2398.925,"end":2399.085,"confidence":0.9194336,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.040148600935935974},{"word":"the","start":2399.085,"end":2399.2449,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04708514362573624},{"word":"internet","start":2399.2449,"end":2399.7449,"confidence":0.71313477,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":0.03224913030862808},{"word":"and","start":2400.525,"end":2400.765,"confidence":0.96240234,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07106219977140427},{"word":"the","start":2400.765,"end":2400.925,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10633307695388794},{"word":"internet","start":2400.925,"end":2401.405,"confidence":0.9951172,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.07213058322668076},{"word":"is","start":2401.405,"end":2401.565,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12236513197422028},{"word":"working","start":2401.565,"end":2402.065,"confidence":0.9921875,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.12061309814453124},{"word":"yeah","start":2406.02,"end":2406.26,"confidence":0.8942871,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02930358797311783},{"word":"the","start":2406.26,"end":2406.4202,"confidence":0.9921875,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.016404546797275543},{"word":"internet","start":2406.4202,"end":2406.82,"confidence":0.9921875,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.0022535622119903564},{"word":"is","start":2406.82,"end":2406.98,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03159192204475403},{"word":"working","start":2406.98,"end":2407.48,"confidence":0.7963867,"punctuated_word":"working,","sentiment":"neutral","sentiment_score":0.02889467030763626},{"word":"but","start":2407.54,"end":2407.9402,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.011372579261660576},{"word":"it","start":2407.9402,"end":2408.1,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.017072059214115143},{"word":"says","start":2408.1,"end":2408.6,"confidence":0.99609375,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.00955415889620781},{"word":"here","start":2409.1401,"end":2409.54,"confidence":0.87158203,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.012839052826166151},{"word":"the","start":2409.54,"end":2409.78,"confidence":0.8613281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.002225838601589203},{"word":"connection","start":2409.78,"end":2410.28,"confidence":0.92333984,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.028530970215797424},{"word":"still","start":2410.4202,"end":2410.74,"confidence":0.73999023,"punctuated_word":"still,","sentiment":"neutral","sentiment_score":-0.014796845614910126},{"word":"but","start":2410.74,"end":2410.98,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.01381906121969223},{"word":"the","start":2410.98,"end":2411.1401,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05626887083053589},{"word":"internet","start":2411.1401,"end":2411.62,"confidence":0.99316406,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.00168474018573761},{"word":"is","start":2411.62,"end":2411.78,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09513122588396072},{"word":"working","start":2411.78,"end":2412.1802,"confidence":0.99902344,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.1296299695968628},{"word":"fine","start":2412.1802,"end":2412.6802,"confidence":0.9980469,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.10101589560508728},{"word":"yeah","start":2419.405,"end":2419.8052,"confidence":0.73535156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016672082245349884},{"word":"that's","start":2419.8052,"end":2420.125,"confidence":0.8684082,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.05617476627230644},{"word":"fine","start":2420.125,"end":2420.445,"confidence":0.9550781,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.08189347386360168},{"word":"let's","start":2420.445,"end":2420.7651,"confidence":0.8991699,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.03289073333144188},{"word":"see","start":2420.7651,"end":2421.2651,"confidence":0.99365234,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.029828105121850967},{"word":"yeah","start":2423.085,"end":2423.485,"confidence":0.92944336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03977227210998535},{"word":"i","start":2423.485,"end":2423.645,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.026149291545152664},{"word":"will","start":2423.645,"end":2424.145,"confidence":0.98535156,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.013208113610744476},{"word":"i","start":2424.2852,"end":2424.365,"confidence":0.6533203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02041168510913849},{"word":"will","start":2424.365,"end":2424.605,"confidence":0.8588867,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.013297468423843384},{"word":"close","start":2424.605,"end":2424.925,"confidence":0.9951172,"punctuated_word":"close","sentiment":"neutral","sentiment_score":0.02492960169911385},{"word":"the","start":2424.925,"end":2425.085,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02961638569831848},{"word":"hotspot","start":2425.085,"end":2425.585,"confidence":0.73323566,"punctuated_word":"hotspot,","sentiment":"neutral","sentiment_score":0.010943980887532234},{"word":"and","start":2427.1401,"end":2427.3,"confidence":0.97509766,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.020378753542900085},{"word":"i","start":2427.3,"end":2427.3801,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.022192571312189106},{"word":"will","start":2427.3801,"end":2427.7002,"confidence":0.6196289,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.037915509194135666},{"word":"i","start":2427.7002,"end":2427.86,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03129623085260391},{"word":"will","start":2427.86,"end":2428.02,"confidence":0.9560547,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.038013726472854614},{"word":"i","start":2428.02,"end":2428.1802,"confidence":0.82958984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.031773049384355545},{"word":"will","start":2428.1802,"end":2428.5,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.040389176458120346},{"word":"go","start":2428.5,"end":2428.6602,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.02532072737812996},{"word":"to","start":2428.6602,"end":2428.82,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.038549378514289856},{"word":"the","start":2428.82,"end":2428.98,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05076630786061287},{"word":"wi","start":2428.98,"end":2429.22,"confidence":0.8881836,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.034486547112464905},{"word":"fi","start":2429.22,"end":2429.72,"confidence":0.99902344,"punctuated_word":"Fi.","sentiment":"neutral","sentiment_score":0.030739963054656982},{"word":"okay","start":2433.3801,"end":2433.78,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04595193266868591},{"word":"now","start":2433.78,"end":2434.26,"confidence":0.9941406,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.039786145091056824},{"word":"i","start":2434.26,"end":2434.74,"confidence":0.9760742,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.033399537205696106},{"word":"put","start":2434.74,"end":2434.98,"confidence":0.9941406,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.02904127724468708},{"word":"the","start":2434.98,"end":2435.1401,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05222781002521515},{"word":"wi","start":2435.1401,"end":2435.4602,"confidence":0.9980469,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.04146023839712143},{"word":"fi","start":2435.4602,"end":2435.86,"confidence":0.97753906,"punctuated_word":"Fi.","sentiment":"neutral","sentiment_score":0.04381820559501648},{"word":"okay","start":2435.86,"end":2436.36,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05626877397298813},{"word":"let","start":2437.3801,"end":2437.62,"confidence":0.7583008,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.05344469100236893},{"word":"me","start":2437.62,"end":2437.78,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.052907295525074005},{"word":"go","start":2437.78,"end":2437.9402,"confidence":0.9980469,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.05013185739517212},{"word":"to","start":2437.9402,"end":2438.1802,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06778418272733688},{"word":"youtube","start":2438.1802,"end":2438.58,"confidence":0.98291016,"punctuated_word":"YouTube","sentiment":"neutral","sentiment_score":0.06081753224134445},{"word":"maybe","start":2438.58,"end":2439.015,"confidence":0.78808594,"punctuated_word":"maybe.","sentiment":"neutral","sentiment_score":0.043918147683143616},{"word":"i","start":2441.7349,"end":2441.8948,"confidence":0.8520508,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.048098355531692505},{"word":"open","start":2441.8948,"end":2442.3948,"confidence":0.4633789,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.04818262159824371},{"word":"it","start":2442.535,"end":2442.615,"confidence":0.36999512,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.054731160402297974},{"word":"but","start":2442.615,"end":2442.855,"confidence":0.86035156,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.0464993417263031},{"word":"i","start":2442.855,"end":2443.015,"confidence":0.9604492,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05180603638291359},{"word":"actually","start":2443.015,"end":2443.1748,"confidence":0.33251953,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.06369683891534805},{"word":"yes","start":2446.6948,"end":2447.1948,"confidence":0.96972656,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.07503511011600494},{"word":"yeah","start":2449.4148,"end":2449.575,"confidence":0.9707031,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09383879601955414},{"word":"yeah","start":2449.575,"end":2449.7349,"confidence":0.8339844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12811115384101868},{"word":"it's","start":2449.7349,"end":2450.055,"confidence":0.89575195,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.16308379173278809},{"word":"working","start":2450.055,"end":2450.555,"confidence":0.99902344,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.22657281160354617},{"word":"yeah","start":2452.6301,"end":2452.87,"confidence":0.98217773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.32759028673171997},{"word":"the","start":2452.87,"end":2453.03,"confidence":0.92578125,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.2860207259654999},{"word":"internet","start":2453.03,"end":2453.51,"confidence":0.90527344,"punctuated_word":"Internet","sentiment":"positive","sentiment_score":0.35638561844825745},{"word":"is","start":2453.51,"end":2454.01,"confidence":0.5332031,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.433939665555954},{"word":"working","start":2461.59,"end":2461.91,"confidence":0.99853516,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.17288988828659058},{"word":"yeah","start":2461.91,"end":2462.41,"confidence":0.9836426,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08551687002182007},{"word":"but","start":2462.55,"end":2463.03,"confidence":0.83203125,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.09281355887651443},{"word":"the","start":2463.03,"end":2463.19,"confidence":0.7006836,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08675812184810638},{"word":"the","start":2463.19,"end":2463.27,"confidence":0.74853516,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08495841175317764},{"word":"speed","start":2463.27,"end":2463.77,"confidence":0.42041016,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.11124002933502196},{"word":"is","start":2464.95,"end":2465.11,"confidence":0.40039062,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.42092859745025635},{"word":"good","start":2465.11,"end":2465.51,"confidence":0.7717285,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4208916425704956},{"word":"like","start":2465.51,"end":2465.67,"confidence":0.9003906,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.30225881934165955},{"word":"the","start":2465.67,"end":2465.99,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3479926586151123},{"word":"internet","start":2465.99,"end":2466.49,"confidence":0.9770508,"punctuated_word":"Internet","sentiment":"positive","sentiment_score":0.3445214331150055},{"word":"speed","start":2466.55,"end":2466.975,"confidence":0.92529297,"punctuated_word":"speed,","sentiment":"neutral","sentiment_score":0.29764699935913086},{"word":"i","start":2467.375,"end":2467.415,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3150666654109955},{"word":"i","start":2467.415,"end":2467.455,"confidence":0.9086914,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.29954665899276733},{"word":"choose","start":2467.455,"end":2467.855,"confidence":0.8769531,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.27007395029067993},{"word":"a","start":2467.855,"end":2467.935,"confidence":0.9760742,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.25671979784965515},{"word":"good","start":2467.935,"end":2468.175,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.28760743141174316},{"word":"speed","start":2468.175,"end":2468.495,"confidence":0.9536133,"punctuated_word":"speed.","sentiment":"neutral","sentiment_score":0.2938637435436249},{"word":"yeah","start":2468.495,"end":2468.975,"confidence":0.9506836,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.17277926206588745},{"word":"i","start":2468.975,"end":2469.215,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13449715077877045},{"word":"just","start":2469.215,"end":2469.5352,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1584620177745819},{"word":"wanna","start":2469.5352,"end":2469.7751,"confidence":0.87597656,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.17286282777786255},{"word":"test","start":2469.7751,"end":2470.0952,"confidence":0.9970703,"punctuated_word":"test","sentiment":"neutral","sentiment_score":0.1291508972644806},{"word":"the","start":2470.0952,"end":2470.2551,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1095130667090416},{"word":"speed","start":2470.2551,"end":2470.7551,"confidence":1.0,"punctuated_word":"speed.","sentiment":"neutral","sentiment_score":0.13538110256195068},{"word":"yeah","start":2475.855,"end":2476.175,"confidence":0.9855957,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12190157175064088},{"word":"i'm","start":2476.175,"end":2476.495,"confidence":0.99072266,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.09106788039207458},{"word":"i'm","start":2476.495,"end":2476.5752,"confidence":0.87353516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.09061774611473083},{"word":"just","start":2476.5752,"end":2476.8152,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09233219921588898},{"word":"checking","start":2476.8152,"end":2477.215,"confidence":0.9243164,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.09610050171613692},{"word":"the","start":2477.215,"end":2477.455,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07101713865995407},{"word":"speed","start":2477.455,"end":2477.855,"confidence":1.0,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.10210190713405608},{"word":"now","start":2477.855,"end":2478.355,"confidence":0.99853516,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.06643892824649811},{"word":"let's","start":2479.855,"end":2480.0952,"confidence":0.99902344,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.07033362984657288},{"word":"see","start":2480.0952,"end":2480.3352,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.072688028216362},{"word":"what","start":2480.3352,"end":2480.5752,"confidence":0.9770508,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.06461911648511887},{"word":"i","start":2480.5752,"end":2480.8152,"confidence":0.42382812,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07764283567667007},{"word":"get","start":2480.8152,"end":2481.3152,"confidence":0.9892578,"punctuated_word":"get.","sentiment":"neutral","sentiment_score":0.07880038768053055},{"word":"yeah","start":2491.55,"end":2491.79,"confidence":0.9885254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13344046473503113},{"word":"i'm","start":2491.79,"end":2491.9502,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.11976232379674911},{"word":"doing","start":2491.9502,"end":2492.27,"confidence":0.9980469,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.15476229786872864},{"word":"the","start":2492.27,"end":2492.4302,"confidence":0.5463867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1455887109041214},{"word":"via","start":2492.4302,"end":2492.6702,"confidence":0.22216797,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.10831253975629808},{"word":"computer","start":2492.6702,"end":2493.1702,"confidence":0.9338379,"punctuated_word":"computer.","sentiment":"neutral","sentiment_score":0.1167365163564682},{"word":"so","start":2494.385,"end":2494.885,"confidence":0.984375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.26255643367767334},{"word":"it","start":2495.745,"end":2496.245,"confidence":0.8720703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.32201024889945984},{"word":"says","start":2497.105,"end":2497.605,"confidence":0.54052734,"punctuated_word":"says","sentiment":"positive","sentiment_score":0.4913903474807739},{"word":"one","start":2498.465,"end":2498.965,"confidence":0.9589844,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.2848379611968994},{"word":"20","start":2499.825,"end":2500.325,"confidence":0.69384766,"punctuated_word":"20.","sentiment":"positive","sentiment_score":0.3553350865840912},{"word":"so","start":2501.185,"end":2501.685,"confidence":0.93408203,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.3527015745639801},{"word":"i","start":2502.545,"end":2503.045,"confidence":0.99121094,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3880542516708374},{"word":"wanna","start":2503.905,"end":2504.305,"confidence":0.9589844,"punctuated_word":"wanna","sentiment":"positive","sentiment_score":0.4115513265132904},{"word":"ask","start":2504.305,"end":2504.4648,"confidence":0.6479492,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.2885093688964844},{"word":"you","start":2504.4648,"end":2504.625,"confidence":0.8935547,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3354499042034149},{"word":"something","start":2504.625,"end":2505.125,"confidence":0.76586914,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":0.29222559928894043},{"word":"if","start":2506.305,"end":2506.385,"confidence":0.6230469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.18792717158794403},{"word":"i","start":2506.385,"end":2506.545,"confidence":0.9760742,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.17122545838356018},{"word":"want","start":2506.545,"end":2506.865,"confidence":0.90112305,"punctuated_word":"want,","sentiment":"neutral","sentiment_score":0.2069019377231598},{"word":"like","start":2506.865,"end":2507.105,"confidence":0.9946289,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.2204466462135315},{"word":"a","start":2507.105,"end":2507.265,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.33003637194633484},{"word":"super","start":2507.265,"end":2507.665,"confidence":0.99902344,"punctuated_word":"super","sentiment":"positive","sentiment_score":0.4475515484809875},{"word":"fast","start":2507.665,"end":2508.165,"confidence":0.81933594,"punctuated_word":"fast","sentiment":"positive","sentiment_score":0.4308128356933594},{"word":"internet","start":2508.2249,"end":2508.7249,"confidence":0.9519043,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":0.30611276626586914},{"word":"should","start":2509.345,"end":2509.585,"confidence":0.99609375,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.2799273431301117},{"word":"i","start":2509.585,"end":2510.085,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.24517355859279633},{"word":"because","start":2510.5,"end":2510.98,"confidence":0.90625,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.12734462320804596},{"word":"should","start":2511.06,"end":2511.3,"confidence":0.9980469,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.24268244206905365},{"word":"i","start":2511.3,"end":2511.54,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.20970100164413452},{"word":"plug","start":2511.54,"end":2511.78,"confidence":0.9951172,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.1905156522989273},{"word":"in","start":2511.78,"end":2512.02,"confidence":0.9511719,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":0.14503052830696106},{"word":"like","start":2512.02,"end":2512.26,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.14504475891590118},{"word":"a","start":2512.26,"end":2512.34,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.20213647186756137},{"word":"cable","start":2512.34,"end":2512.84,"confidence":1.0,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.1603928506374359},{"word":"directly","start":2513.62,"end":2514.1,"confidence":0.984375,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":0.17531359195709229},{"word":"from","start":2514.1,"end":2514.34,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.13899992406368256},{"word":"the","start":2514.34,"end":2514.5,"confidence":0.97802734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13758239150047302},{"word":"router","start":2514.5,"end":2514.98,"confidence":0.9614258,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.18034441769123075},{"word":"to","start":2514.98,"end":2515.06,"confidence":0.9707031,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15625639259815216},{"word":"my","start":2515.06,"end":2515.2202,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.16440922021865845},{"word":"computer","start":2515.2202,"end":2515.7202,"confidence":0.99902344,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":0.1508871167898178},{"word":"if","start":2516.02,"end":2516.1802,"confidence":0.4309082,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.12847283482551575},{"word":"i","start":2516.1802,"end":2516.26,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11136841028928755},{"word":"want","start":2516.26,"end":2516.5,"confidence":0.9477539,"punctuated_word":"want,","sentiment":"neutral","sentiment_score":0.11484383046627045},{"word":"like","start":2516.5,"end":2516.74,"confidence":0.9970703,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.1298967003822327},{"word":"a","start":2516.74,"end":2516.82,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1760675013065338},{"word":"super","start":2516.82,"end":2517.32,"confidence":0.96533203,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.2158735394477844},{"word":"and","start":2538.345,"end":2538.585,"confidence":0.5786133,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.10893574357032776},{"word":"now","start":2538.585,"end":2538.905,"confidence":0.9951172,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.14963267743587494},{"word":"i","start":2538.905,"end":2538.985,"confidence":0.9277344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.18075986206531525},{"word":"get","start":2538.985,"end":2539.225,"confidence":0.97998047,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.19751161336898804},{"word":"this","start":2539.225,"end":2539.5,"confidence":0.5019531,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.16128402948379517},{"word":"speed","start":2539.5,"end":2539.74,"confidence":0.7927246,"punctuated_word":"speed.","sentiment":"neutral","sentiment_score":0.16553418338298798},{"word":"it","start":2539.74,"end":2539.9,"confidence":0.984375,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.09378461539745332},{"word":"says","start":2539.9,"end":2540.4,"confidence":0.98291016,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.0967564582824707},{"word":"for","start":2540.94,"end":2541.18,"confidence":0.5722656,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1067868173122406},{"word":"the","start":2541.18,"end":2541.42,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09681747108697893},{"word":"download","start":2541.42,"end":2541.9,"confidence":0.6899414,"punctuated_word":"download,","sentiment":"neutral","sentiment_score":0.09369641542434692},{"word":"it's","start":2541.9,"end":2542.22,"confidence":0.9616699,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.046245329082012177},{"word":"32.9","start":2542.22,"end":2543.68,"confidence":0.9404297,"punctuated_word":"32.9.","sentiment":"neutral","sentiment_score":0.05223998427391052},{"word":"and","start":2545.26,"end":2545.42,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.008579351007938385},{"word":"then","start":2545.42,"end":2545.92,"confidence":0.984375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.007991733960807323},{"word":"upload","start":2546.22,"end":2546.72,"confidence":0.90283203,"punctuated_word":"upload","sentiment":"neutral","sentiment_score":-0.021935131400823593},{"word":"is","start":2546.78,"end":2547.28,"confidence":0.9589844,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.025790415704250336},{"word":"9.77","start":2547.5,"end":2549.12,"confidence":0.9904785,"punctuated_word":"9.77.","sentiment":"neutral","sentiment_score":-0.03751928731799126},{"word":"why","start":2551.18,"end":2551.42,"confidence":0.984375,"punctuated_word":"Why","sentiment":"neutral","sentiment_score":-0.27613672614097595},{"word":"is","start":2551.42,"end":2551.5,"confidence":0.74658203,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2535385191440582},{"word":"it","start":2551.5,"end":2551.58,"confidence":0.734375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.18336161971092224},{"word":"like","start":2551.58,"end":2551.74,"confidence":0.9941406,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.2601339519023895},{"word":"that","start":2551.74,"end":2551.9,"confidence":0.9975586,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.27230268716812134},{"word":"it","start":2551.9,"end":2552.14,"confidence":0.9921875,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.188419446349144},{"word":"should","start":2552.14,"end":2552.38,"confidence":0.9951172,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.24648332595825195},{"word":"be","start":2552.38,"end":2552.54,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.17134937644004822},{"word":"more","start":2552.54,"end":2553.04,"confidence":0.80737305,"punctuated_word":"more,","sentiment":"neutral","sentiment_score":-0.15008503198623657},{"word":"isn't","start":2553.1,"end":2553.42,"confidence":0.8330078,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.12276432663202286},{"word":"it","start":2553.42,"end":2553.92,"confidence":0.9951172,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.12003563344478609},{"word":"the","start":2558.275,"end":2558.515,"confidence":0.97509766,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.300061970949173},{"word":"internet","start":2558.515,"end":2559.015,"confidence":0.9604492,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.3456719219684601},{"word":"is","start":2559.1548,"end":2559.635,"confidence":0.94384766,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.36528438329696655},{"word":"is","start":2559.635,"end":2560.035,"confidence":0.9614258,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.33868643641471863},{"word":"is","start":2560.035,"end":2560.1948,"confidence":0.7705078,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3484342098236084},{"word":"in","start":2560.1948,"end":2560.275,"confidence":0.85595703,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.36523905396461487},{"word":"that","start":2560.275,"end":2560.395,"confidence":0.72021484,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3731606900691986},{"word":"shouldn't","start":2560.515,"end":2560.9148,"confidence":0.9807129,"punctuated_word":"shouldn't","sentiment":"negative","sentiment_score":-0.3754863440990448},{"word":"be","start":2560.9148,"end":2561.1548,"confidence":0.87890625,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.41019707918167114},{"word":"fast","start":2561.1548,"end":2561.6548,"confidence":0.7910156,"punctuated_word":"fast.","sentiment":"negative","sentiment_score":-0.3592681288719177},{"word":"i'm","start":2569.0898,"end":2569.41,"confidence":0.77319336,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.058290254324674606},{"word":"just","start":2569.41,"end":2569.65,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.059706952422857285},{"word":"doing","start":2569.65,"end":2569.89,"confidence":0.99316406,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.03392139449715614},{"word":"a","start":2569.89,"end":2570.13,"confidence":0.96240234,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.00027463398873806},{"word":"test","start":2570.13,"end":2570.63,"confidence":1.0,"punctuated_word":"test","sentiment":"neutral","sentiment_score":0.005826208740472794},{"word":"because","start":2571.17,"end":2571.5698,"confidence":0.4663086,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.02581615373492241},{"word":"i","start":2571.5698,"end":2571.73,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02512400597333908},{"word":"did","start":2571.73,"end":2571.89,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.023667559027671817},{"word":"the","start":2571.89,"end":2572.39,"confidence":0.90722656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03039585053920746},{"word":"the","start":2572.45,"end":2572.95,"confidence":0.6098633,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03420005738735199},{"word":"it","start":2574.8499,"end":2575.0898,"confidence":0.98535156,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0362655408680439},{"word":"says","start":2575.0898,"end":2575.41,"confidence":0.9770508,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.012106560170650482},{"word":"the","start":2575.41,"end":2575.91,"confidence":0.94384766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.010905008763074877},{"word":"mbps","start":2576.13,"end":2576.63,"confidence":0.5625,"punctuated_word":"Mbps","sentiment":"neutral","sentiment_score":0.006960730999708176},{"word":"download","start":2577.41,"end":2577.91,"confidence":0.97998047,"punctuated_word":"download","sentiment":"neutral","sentiment_score":-0.037340421229600906},{"word":"is","start":2578.6099,"end":2578.77,"confidence":0.7836914,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02088197320699692},{"word":"94point2","start":2578.77,"end":2580.39,"confidence":0.9593913,"punctuated_word":"94Point2.","sentiment":"neutral","sentiment_score":-0.01511672418564558},{"word":"and","start":2582.825,"end":2582.9849,"confidence":0.7192383,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04086316376924515},{"word":"now","start":2582.9849,"end":2583.2249,"confidence":0.8959961,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.0539904311299324},{"word":"the","start":2583.2249,"end":2583.7249,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05934743583202362},{"word":"the","start":2583.785,"end":2584.105,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.057919394224882126},{"word":"upload","start":2584.105,"end":2584.585,"confidence":0.6693115,"punctuated_word":"upload,","sentiment":"neutral","sentiment_score":0.05402512848377228},{"word":"i","start":2584.585,"end":2584.7449,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06875650584697723},{"word":"get","start":2584.7449,"end":2585.065,"confidence":0.99121094,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.06859307736158371},{"word":"13point6","start":2585.065,"end":2586.285,"confidence":0.9848633,"punctuated_word":"13Point6.","sentiment":"neutral","sentiment_score":0.05594908818602562},{"word":"is","start":2588.025,"end":2588.185,"confidence":0.984375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.06917017698287964},{"word":"it","start":2588.185,"end":2588.345,"confidence":0.9536133,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09590601176023485},{"word":"is","start":2588.345,"end":2588.505,"confidence":0.99121094,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06835345178842545},{"word":"it","start":2588.505,"end":2588.665,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08915175497531891},{"word":"good","start":2588.665,"end":2589.165,"confidence":0.9995117,"punctuated_word":"good?","sentiment":"neutral","sentiment_score":0.06126737967133522},{"word":"yeah","start":2591.305,"end":2591.805,"confidence":0.97021484,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0000237245112657547},{"word":"no","start":2592.7449,"end":2592.905,"confidence":0.97802734,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.057644084095954895},{"word":"no","start":2592.905,"end":2593.405,"confidence":0.982666,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05788356810808182},{"word":"13.6","start":2594.185,"end":2595.805,"confidence":0.8587036,"punctuated_word":"13.6.","sentiment":"neutral","sentiment_score":-0.02963586151599884},{"word":"13.6","start":2598.1602,"end":2599.44,"confidence":0.97786456,"punctuated_word":"13.6","sentiment":"neutral","sentiment_score":-0.007547041866928339},{"word":"for","start":2599.44,"end":2599.6,"confidence":0.7036133,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.002524659037590027},{"word":"the","start":2599.6,"end":2599.76,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004655683413147926},{"word":"for","start":2599.76,"end":2600.0,"confidence":0.9921875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.005796683952212334},{"word":"the","start":2600.0,"end":2600.1602,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005676038563251495},{"word":"upload","start":2600.1602,"end":2600.6401,"confidence":0.99316406,"punctuated_word":"upload","sentiment":"neutral","sentiment_score":0.007129546254873276},{"word":"for","start":2600.6401,"end":2600.8,"confidence":0.83447266,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.006724156439304352},{"word":"the","start":2600.8,"end":2600.8801,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0036218445748090744},{"word":"upload","start":2600.8801,"end":2601.3801,"confidence":0.99316406,"punctuated_word":"upload.","sentiment":"neutral","sentiment_score":-0.0032874057069420815},{"word":"for","start":2601.6,"end":2601.84,"confidence":0.9873047,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.020264381542801857},{"word":"the","start":2601.84,"end":2601.92,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.022060854360461235},{"word":"download","start":2601.92,"end":2602.42,"confidence":0.94311523,"punctuated_word":"download,","sentiment":"neutral","sentiment_score":0.018519636243581772},{"word":"i","start":2603.28,"end":2603.52,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.021448710933327675},{"word":"get","start":2603.52,"end":2604.02,"confidence":0.9951172,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.017062604427337646},{"word":"yeah","start":2607.28,"end":2607.78,"confidence":0.6748047,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.18932656943798065},{"word":"so","start":2621.1748,"end":2621.4148,"confidence":0.9863281,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10628525912761688},{"word":"i","start":2621.4148,"end":2621.575,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12420552223920822},{"word":"can","start":2621.575,"end":2621.7349,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.14165985584259033},{"word":"connect","start":2621.7349,"end":2622.135,"confidence":0.9394531,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.09937231987714767},{"word":"the","start":2622.135,"end":2622.295,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10449698567390442},{"word":"tv","start":2622.295,"end":2622.6948,"confidence":0.8359375,"punctuated_word":"TV.","sentiment":"neutral","sentiment_score":0.11012445390224455},{"word":"i","start":2622.6948,"end":2622.775,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11963243782520294},{"word":"have","start":2622.775,"end":2622.9348,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.14973260462284088},{"word":"a","start":2622.9348,"end":2623.095,"confidence":0.95703125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12598437070846558},{"word":"smart","start":2623.095,"end":2623.4148,"confidence":0.9506836,"punctuated_word":"smart","sentiment":"neutral","sentiment_score":0.12249518930912018},{"word":"tv","start":2623.4148,"end":2623.7349,"confidence":0.9875488,"punctuated_word":"TV.","sentiment":"neutral","sentiment_score":0.11662159860134123},{"word":"i","start":2623.7349,"end":2623.815,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12160210311412813},{"word":"can","start":2623.815,"end":2623.9749,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.13101813197135925},{"word":"connect","start":2623.9749,"end":2624.375,"confidence":0.99902344,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.11133997142314912},{"word":"it","start":2624.375,"end":2624.875,"confidence":0.93188477,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.1077938973903656},{"word":"okay","start":2632.23,"end":2632.73,"confidence":0.8000488,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08245997875928879},{"word":"let","start":2632.79,"end":2633.03,"confidence":0.97802734,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.061900652945041656},{"word":"me","start":2633.03,"end":2633.27,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07316163927316666},{"word":"connect","start":2633.27,"end":2633.75,"confidence":0.9980469,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.07203169167041779},{"word":"it","start":2633.75,"end":2633.91,"confidence":0.5767822,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.05037950724363327},{"word":"see","start":2633.91,"end":2634.07,"confidence":0.97509766,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.044101372361183167},{"word":"if","start":2634.07,"end":2634.23,"confidence":0.9716797,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.048746753484010696},{"word":"it","start":2634.23,"end":2634.31,"confidence":0.66259766,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0437970906496048},{"word":"okay","start":2639.115,"end":2639.615,"confidence":0.95996094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08460717648267746},{"word":"it","start":2640.155,"end":2640.315,"confidence":0.89453125,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.09322892874479294},{"word":"showed","start":2640.315,"end":2640.555,"confidence":0.6376953,"punctuated_word":"showed","sentiment":"neutral","sentiment_score":0.0933404490351677},{"word":"the","start":2640.555,"end":2640.795,"confidence":0.93359375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08828718960285187},{"word":"wifi","start":2640.795,"end":2641.295,"confidence":0.7047119,"punctuated_word":"WiFi.","sentiment":"neutral","sentiment_score":0.08486157655715942},{"word":"mym5t","start":2654.85,"end":2668.725,"confidence":0.7416504,"punctuated_word":"MYM5T.","sentiment":"neutral","sentiment_score":0.05794643610715866},{"word":"you're","start":2671.985,"end":2672.225,"confidence":0.95874023,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.018052048981189728},{"word":"from","start":2672.225,"end":2672.465,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.003410108387470246},{"word":"the","start":2672.465,"end":2672.705,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.01985807716846466},{"word":"philippines","start":2672.705,"end":2673.185,"confidence":0.96191406,"punctuated_word":"Philippines,","sentiment":"neutral","sentiment_score":0.03070198744535446},{"word":"lauren","start":2673.185,"end":2673.685,"confidence":0.6300049,"punctuated_word":"Lauren?","sentiment":"neutral","sentiment_score":0.03568151220679283},{"word":"oh","start":2676.705,"end":2676.945,"confidence":0.91259766,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.012391680851578712},{"word":"so","start":2676.945,"end":2677.345,"confidence":0.9111328,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.019948923960328106},{"word":"you","start":2677.345,"end":2677.665,"confidence":0.40698242,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.016427602618932724},{"word":"you","start":2677.665,"end":2677.825,"confidence":0.9770508,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02008066512644291},{"word":"at","start":2677.905,"end":2678.145,"confidence":0.9941406,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.035486988723278046},{"word":"at","start":2678.145,"end":2678.305,"confidence":0.9453125,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.039309464395046234},{"word":"the","start":2678.305,"end":2678.465,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03830830752849579},{"word":"moment","start":2678.465,"end":2678.785,"confidence":0.97680664,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.03721302002668381},{"word":"you","start":2678.785,"end":2678.945,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05443835258483887},{"word":"are","start":2678.945,"end":2679.105,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.06129836291074753},{"word":"not","start":2679.105,"end":2679.185,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.04068157076835632},{"word":"in","start":2679.185,"end":2679.345,"confidence":0.98828125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04908454790711403},{"word":"australia","start":2679.345,"end":2679.745,"confidence":0.93847656,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.042718857526779175},{"word":"you","start":2679.745,"end":2679.905,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.03664979338645935},{"word":"are","start":2679.905,"end":2680.065,"confidence":0.9941406,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.016557570546865463},{"word":"from","start":2680.065,"end":2680.225,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.007773596793413162},{"word":"the","start":2680.225,"end":2680.385,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.0039178840816020966},{"word":"philippines","start":2680.385,"end":2680.885,"confidence":0.97631836,"punctuated_word":"Philippines.","sentiment":"neutral","sentiment_score":0.0040511079132556915},{"word":"yeah","start":2680.945,"end":2681.445,"confidence":0.9375,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.009240444749593736},{"word":"oh","start":2683.29,"end":2683.79,"confidence":0.8083496,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.002328773029148578},{"word":"i","start":2683.85,"end":2684.01,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.009017543867230415},{"word":"thought","start":2684.01,"end":2684.25,"confidence":0.97509766,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.012239427305758},{"word":"you","start":2684.25,"end":2684.4102,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.010085225105285645},{"word":"are","start":2684.4102,"end":2684.49,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.012028202414512634},{"word":"in","start":2684.49,"end":2684.73,"confidence":0.9863281,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.012727311812341211},{"word":"australia","start":2684.73,"end":2685.23,"confidence":0.89990234,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.012479654513299463},{"word":"oh","start":2687.19,"end":2687.69,"confidence":0.8486328,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.02067580819129944},{"word":"i","start":2689.65,"end":2690.15,"confidence":0.18823242,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02724672481417656},{"word":"feel","start":2692.11,"end":2692.61,"confidence":0.33129883,"punctuated_word":"feel","sentiment":"neutral","sentiment_score":0.01162896677851677},{"word":"in","start":2694.57,"end":2694.73,"confidence":0.8095703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.007436221465468407},{"word":"melbourne","start":2694.73,"end":2695.23,"confidence":0.98706055,"punctuated_word":"Melbourne.","sentiment":"neutral","sentiment_score":0.023138627409935},{"word":"okay","start":2695.29,"end":2695.61,"confidence":0.97998047,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12380531430244446},{"word":"good","start":2695.61,"end":2696.11,"confidence":0.93066406,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.2747941017150879},{"word":"which","start":2696.275,"end":2696.595,"confidence":0.96777344,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":0.029948215931653976},{"word":"which","start":2696.595,"end":2696.835,"confidence":0.97314453,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.03367289900779724},{"word":"part","start":2696.835,"end":2697.155,"confidence":0.87353516,"punctuated_word":"part","sentiment":"neutral","sentiment_score":0.04140239581465721},{"word":"in","start":2697.155,"end":2697.395,"confidence":0.8100586,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.031991228461265564},{"word":"philippines","start":2697.395,"end":2697.875,"confidence":0.8574219,"punctuated_word":"Philippines?","sentiment":"neutral","sentiment_score":0.02955443784594536},{"word":"manila","start":2697.875,"end":2698.375,"confidence":0.9667969,"punctuated_word":"Manila?","sentiment":"neutral","sentiment_score":0.0239005945622921},{"word":"oh","start":2702.355,"end":2702.595,"confidence":0.7252197,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.004091290757060051},{"word":"no","start":2702.595,"end":2702.915,"confidence":0.80908203,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":0.013339715078473093},{"word":"yeah","start":2702.915,"end":2703.235,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.038150202482938766},{"word":"i","start":2703.235,"end":2703.315,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0831708312034607},{"word":"wanna","start":2703.315,"end":2703.635,"confidence":0.875,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.08128499239683151},{"word":"visit","start":2703.635,"end":2704.035,"confidence":0.9980469,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":0.06460510939359665},{"word":"the","start":2704.035,"end":2704.195,"confidence":0.9707031,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.08744929730892181},{"word":"philippines","start":2704.195,"end":2704.675,"confidence":0.99121094,"punctuated_word":"Philippines","sentiment":"neutral","sentiment_score":0.08698059618473053},{"word":"one","start":2704.675,"end":2704.9949,"confidence":0.9658203,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.11524387449026108},{"word":"day","start":2704.9949,"end":2705.4949,"confidence":0.9921875,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.10069553554058076},{"word":"it's","start":2708.195,"end":2708.435,"confidence":0.8432617,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.3526797890663147},{"word":"good","start":2708.435,"end":2708.935,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.374316543340683},{"word":"to","start":2708.9949,"end":2709.235,"confidence":0.9370117,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2714221477508545},{"word":"visit","start":2709.235,"end":2709.735,"confidence":0.970459,"punctuated_word":"visit?","sentiment":"neutral","sentiment_score":0.2748147249221802},{"word":"okay","start":2714.49,"end":2714.99,"confidence":0.94384766,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09667359292507172},{"word":"yeah","start":2720.01,"end":2720.4102,"confidence":0.7854004,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12540848553180697},{"word":"i'm","start":2720.4102,"end":2720.73,"confidence":0.9904785,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.17341619729995728},{"word":"connecting","start":2720.73,"end":2721.23,"confidence":0.73950195,"punctuated_word":"connecting.","sentiment":"neutral","sentiment_score":0.18243208527565},{"word":"okay","start":2721.29,"end":2721.6902,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2276088446378708},{"word":"connected","start":2721.6902,"end":2722.1902,"confidence":0.9941406,"punctuated_word":"Connected","sentiment":"positive","sentiment_score":0.41522645950317383},{"word":"successfully","start":2722.4102,"end":2722.9102,"confidence":0.99658203,"punctuated_word":"successfully.","sentiment":"positive","sentiment_score":0.4211670756340027},{"word":"okay","start":2724.565,"end":2724.805,"confidence":0.8845215,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.35167521238327026},{"word":"perfect","start":2724.805,"end":2725.305,"confidence":0.9975586,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.546474814414978},{"word":"let's","start":2725.365,"end":2725.685,"confidence":0.986084,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.2967303395271301},{"word":"see","start":2725.685,"end":2725.925,"confidence":0.9921875,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.27289459109306335},{"word":"if","start":2725.925,"end":2726.0051,"confidence":0.63427734,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.243971049785614},{"word":"the","start":2726.0051,"end":2726.245,"confidence":0.6489258,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17786552011966705},{"word":"internet","start":2726.245,"end":2726.745,"confidence":0.9375,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.1747867912054062},{"word":"youtube","start":2726.805,"end":2727.205,"confidence":0.5180664,"punctuated_word":"YouTube","sentiment":"neutral","sentiment_score":0.2035151720046997},{"word":"is","start":2727.205,"end":2727.365,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16145488619804382},{"word":"working","start":2727.365,"end":2727.865,"confidence":0.9836426,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.17933416366577148},{"word":"my","start":2765.135,"end":2765.455,"confidence":0.32104492,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.020431598648428917},{"word":"router","start":2765.455,"end":2765.955,"confidence":0.80859375,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.020509496331214905},{"word":"i","start":2766.06,"end":2766.22,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.036019716411828995},{"word":"think","start":2766.22,"end":2766.252,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.037129878997802734},{"word":"it","start":2766.252,"end":2766.284,"confidence":0.98535156,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.027048565447330475},{"word":"has","start":2766.284,"end":2766.3162,"confidence":0.88964844,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.030689403414726257},{"word":"i","start":2766.3481,"end":2766.3801,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.032795652747154236},{"word":"don't","start":2766.3801,"end":2766.8801,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.03448736295104027},{"word":"oh","start":2778.825,"end":2779.325,"confidence":0.7138672,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.06277379393577576},{"word":"i","start":2781.865,"end":2782.185,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03900492191314697},{"word":"i","start":2782.185,"end":2782.345,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03383718430995941},{"word":"hope","start":2782.345,"end":2782.585,"confidence":0.99902344,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.06917136907577515},{"word":"it","start":2782.585,"end":2782.825,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08136405050754547},{"word":"works","start":2782.825,"end":2783.325,"confidence":0.54907227,"punctuated_word":"works.","sentiment":"neutral","sentiment_score":0.06163525581359863},{"word":"because","start":2784.025,"end":2784.525,"confidence":0.984375,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.002098914235830307},{"word":"so","start":2785.2249,"end":2785.7249,"confidence":0.7451172,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.006313405930995941},{"word":"if","start":2786.185,"end":2786.345,"confidence":0.49560547,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.011633271351456642},{"word":"if","start":2786.345,"end":2786.585,"confidence":0.9453125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.012876149266958237},{"word":"if","start":2786.585,"end":2786.825,"confidence":0.5986328,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.018466105684638023},{"word":"i","start":2786.825,"end":2787.065,"confidence":0.54589844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.027744917199015617},{"word":"can","start":2787.065,"end":2787.305,"confidence":0.8154297,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03206554055213928},{"word":"go","start":2787.305,"end":2787.545,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.03547147661447525},{"word":"and","start":2787.545,"end":2787.625,"confidence":0.82910156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03276599943637848},{"word":"buy","start":2787.625,"end":2787.865,"confidence":1.0,"punctuated_word":"buy","sentiment":"neutral","sentiment_score":0.023557428270578384},{"word":"the","start":2787.865,"end":2788.025,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01924409344792366},{"word":"cable","start":2788.025,"end":2788.525,"confidence":1.0,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.02172931283712387},{"word":"and","start":2789.7048,"end":2790.2048,"confidence":0.55322266,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.017339006066322327},{"word":"and","start":2790.9849,"end":2791.305,"confidence":0.8034668,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":0.013368029147386553},{"word":"like","start":2791.305,"end":2791.545,"confidence":0.9980469,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.015425419434905052},{"word":"once","start":2791.545,"end":2791.785,"confidence":0.99902344,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.03307955339550972},{"word":"i","start":2791.785,"end":2792.025,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.017154570668935776},{"word":"buy","start":2792.025,"end":2792.185,"confidence":0.9970703,"punctuated_word":"buy","sentiment":"neutral","sentiment_score":0.009271662682294846},{"word":"the","start":2792.185,"end":2792.345,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0156005397439003},{"word":"cable","start":2792.345,"end":2792.665,"confidence":0.94555664,"punctuated_word":"cable,","sentiment":"neutral","sentiment_score":0.011285673826932909},{"word":"like","start":2792.665,"end":2792.825,"confidence":0.9404297,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.007619960233569145},{"word":"10","start":2792.825,"end":2793.145,"confidence":0.9980469,"punctuated_word":"10","sentiment":"neutral","sentiment_score":0.021864021196961403},{"word":"meter","start":2793.145,"end":2793.4648,"confidence":0.99902344,"punctuated_word":"meter","sentiment":"neutral","sentiment_score":0.012133929878473282},{"word":"cable","start":2793.4648,"end":2793.9648,"confidence":0.87768555,"punctuated_word":"cable,","sentiment":"neutral","sentiment_score":0.014074236154556274},{"word":"that","start":2794.74,"end":2794.9,"confidence":0.35009766,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.00015272945165634155},{"word":"they","start":2794.9,"end":2795.3,"confidence":0.93603516,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.004451233893632889},{"word":"i","start":2795.38,"end":2795.62,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.004800379276275635},{"word":"have","start":2795.62,"end":2795.78,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.005093265324831009},{"word":"to","start":2795.78,"end":2796.02,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012251552194356918},{"word":"plug","start":2796.02,"end":2796.26,"confidence":1.0,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.014880117028951643},{"word":"it","start":2796.26,"end":2796.42,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.009162753820419312},{"word":"in","start":2796.42,"end":2796.74,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.006159596145153046},{"word":"from","start":2796.74,"end":2796.98,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.000014904886484146118},{"word":"the","start":2796.98,"end":2797.48,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0037615522742271423},{"word":"router","start":2797.62,"end":2798.12,"confidence":0.8105469,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.006097355857491493},{"word":"yeah","start":2799.46,"end":2799.94,"confidence":0.86572266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0053441449999809265},{"word":"that","start":2799.94,"end":2800.26,"confidence":0.68066406,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.0004386790096759796},{"word":"that","start":2800.26,"end":2800.5,"confidence":0.9428711,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0008392632007598877},{"word":"like","start":2800.66,"end":2800.9,"confidence":0.77075195,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.004936892539262772},{"word":"where","start":2800.9,"end":2801.14,"confidence":0.67529297,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.0001913122832775116},{"word":"exactly","start":2801.14,"end":2801.62,"confidence":0.9116211,"punctuated_word":"exactly","sentiment":"neutral","sentiment_score":-0.0031250491738319397},{"word":"is","start":2801.62,"end":2801.7,"confidence":0.44628906,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0051628779619932175},{"word":"the","start":2801.7,"end":2801.86,"confidence":0.89208984,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0001311320811510086},{"word":"router","start":2801.86,"end":2802.26,"confidence":0.95410156,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.008599810302257538},{"word":"i","start":2802.26,"end":2802.34,"confidence":0.7524414,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.004072783514857292},{"word":"have","start":2802.34,"end":2802.58,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0005412045866250992},{"word":"to","start":2802.58,"end":2802.74,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0002930592745542526},{"word":"plug","start":2802.74,"end":2802.9,"confidence":1.0,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.005607102066278458},{"word":"it","start":2802.9,"end":2803.06,"confidence":0.71606445,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.0010847439989447594},{"word":"anywhere","start":2803.06,"end":2803.46,"confidence":0.9980469,"punctuated_word":"Anywhere","sentiment":"neutral","sentiment_score":-0.008298605680465698},{"word":"in","start":2803.46,"end":2803.62,"confidence":0.8173828,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.003057214431464672},{"word":"the","start":2803.62,"end":2803.78,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0004644468426704407},{"word":"router","start":2803.78,"end":2804.28,"confidence":0.9946289,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.0014369161799550056},{"word":"yeah","start":2815.045,"end":2815.545,"confidence":0.89746094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02058865875005722},{"word":"yeah","start":2816.165,"end":2816.665,"confidence":0.670166,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0646779015660286},{"word":"oh","start":2827.49,"end":2827.57,"confidence":0.7113037,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.019228234887123108},{"word":"it","start":2827.57,"end":2827.81,"confidence":0.9350586,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.009854239411652088},{"word":"said","start":2827.81,"end":2828.1301,"confidence":0.67626953,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.01041494868695736},{"word":"lane","start":2828.1301,"end":2828.37,"confidence":0.90478516,"punctuated_word":"Lane","sentiment":"neutral","sentiment_score":0.01476489007472992},{"word":"1","start":2828.37,"end":2828.6902,"confidence":0.72595215,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.005384382791817188},{"word":"lane","start":2828.6902,"end":2828.9302,"confidence":0.98095703,"punctuated_word":"Lane","sentiment":"neutral","sentiment_score":0.007659266702830792},{"word":"1","start":2828.9302,"end":2829.09,"confidence":0.9880371,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.005422323010861874},{"word":"is","start":2829.09,"end":2829.33,"confidence":0.9902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.005437160842120647},{"word":"that","start":2829.33,"end":2829.49,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.009691666811704636},{"word":"where","start":2829.49,"end":2829.6501,"confidence":0.9526367,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.006297541782259941},{"word":"i","start":2829.6501,"end":2829.8901,"confidence":0.98291016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.008925328031182289},{"word":"should","start":2829.8901,"end":2830.1301,"confidence":0.9892578,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.014044095762073994},{"word":"plug","start":2830.1301,"end":2830.37,"confidence":0.9970703,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.02110336348414421},{"word":"in","start":2830.37,"end":2830.53,"confidence":0.93359375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.004022547509521246},{"word":"there","start":2830.53,"end":2831.03,"confidence":0.66345215,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":0.007242189720273018},{"word":"oh","start":2834.745,"end":2835.245,"confidence":0.68981934,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0728473961353302},{"word":"okay","start":2835.3052,"end":2835.8052,"confidence":0.99560547,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.16096916794776917},{"word":"it's","start":2838.5051,"end":2838.5852,"confidence":0.66503906,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.2603462338447571},{"word":"more","start":2838.5852,"end":2838.905,"confidence":0.4975586,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.2413941025733948},{"word":"more","start":2838.905,"end":2839.0652,"confidence":0.8803711,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.24625566601753235},{"word":"faster","start":2839.0652,"end":2839.5452,"confidence":0.8786621,"punctuated_word":"faster.","sentiment":"neutral","sentiment_score":0.2914423942565918},{"word":"it's","start":2839.5452,"end":2839.625,"confidence":0.7709961,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.22992929816246033},{"word":"gonna","start":2839.625,"end":2839.8652,"confidence":0.9873047,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.25113728642463684},{"word":"be","start":2839.8652,"end":2840.0251,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.24671022593975067},{"word":"more","start":2840.0251,"end":2840.185,"confidence":0.9980469,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.18961696326732635},{"word":"faster","start":2840.185,"end":2840.685,"confidence":0.99609375,"punctuated_word":"faster.","sentiment":"neutral","sentiment_score":0.19121386110782623},{"word":"oh","start":2843.7852,"end":2844.1052,"confidence":0.97143555,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.11995905637741087},{"word":"okay","start":2844.1052,"end":2844.6052,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.14222043752670288},{"word":"i","start":2844.8252,"end":2844.985,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.17072145640850067},{"word":"understand","start":2844.985,"end":2845.485,"confidence":0.9812012,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":0.19431860744953156},{"word":"thank","start":2845.8652,"end":2846.1052,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4076690673828125},{"word":"you","start":2846.1052,"end":2846.3452,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5023003220558167},{"word":"for","start":2846.3452,"end":2846.5051,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4926611483097077},{"word":"your","start":2846.5051,"end":2846.745,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4290441870689392},{"word":"help","start":2846.745,"end":2847.0652,"confidence":0.9995117,"punctuated_word":"help.","sentiment":"positive","sentiment_score":0.4576340615749359},{"word":"i","start":2847.0652,"end":2847.145,"confidence":0.97265625,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4457719624042511},{"word":"appreciate","start":2847.145,"end":2847.5452,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.5042303204536438},{"word":"it","start":2847.5452,"end":2847.7852,"confidence":0.9748535,"punctuated_word":"it,","sentiment":"positive","sentiment_score":0.5013249516487122},{"word":"marie","start":2847.7852,"end":2848.2852,"confidence":0.6871338,"punctuated_word":"Marie.","sentiment":"positive","sentiment_score":0.44925376772880554},{"word":"okay","start":2853.68,"end":2854.0,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.25005581974983215},{"word":"thank","start":2854.0,"end":2854.1602,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7558854818344116},{"word":"you","start":2854.1602,"end":2854.4001,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7913756966590881},{"word":"so","start":2854.4001,"end":2854.56,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.748465359210968},{"word":"much","start":2854.56,"end":2855.06,"confidence":0.99658203,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6711078882217407},{"word":"thank","start":2856.56,"end":2856.8,"confidence":0.94140625,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7950388789176941},{"word":"you","start":2856.8,"end":2857.3,"confidence":0.99560547,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7693807482719421},{"word":"you","start":2858.1602,"end":2858.4001,"confidence":0.9941406,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.3966096639633178},{"word":"too","start":2858.4001,"end":2858.72,"confidence":0.99853516,"punctuated_word":"too.","sentiment":"positive","sentiment_score":0.3725215494632721},{"word":"bye","start":2858.72,"end":2858.96,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.15921954810619354},{"word":"bye","start":2858.96,"end":2859.46,"confidence":0.9975586,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.09410212188959122}],"paragraphs":{"transcript":"\nYeah. Hello, Marina. This is Jack. I spoke to you before regarding my Internet connection. Yeah.\n\nYeah. Hi. How are you? Yeah. It's Jack Jack Jack Curia.\n\nYeah. I have the new router. My your colleague, he sent me one called the Isuzu something the Isuzu router. And yeah. The Isuzu one.\n\nI'll just have the model here. So, basically, it's called the Isuzu r t a x 1,800 s. So it is a x 1,000 eight 100 s s dual router. It's a Wi Fi six one. Yep.\n\nYeah. Wi Fi six. Yeah. It has Wi Fi six. That's your code if you send me.\n\nIt says Wi Fi six. Yeah. No. No. That's it.\n\nYou tell me to buy this one. It's good one. Yeah. He said he can send me one or if if I want, I can go to JB Hi Fi and purchase one. But the the the reason I don't wanna wait too long, that's why I just went and purchased one, to be honest.\n\nYeah. So I just purchased it, and I put the I plug in the cables and everything, but I don't know what to do now. Like, what do I have to do now? Not not yet. So I already disconnected the WiFi on my desktop, and I put the username and all that.\n\nIt's all connected. And on the on the browser, I opened the browser and I put what was it? One nine two one six eight dot one point one. Hello? Yeah.\n\nHere it says welcome to Azusa router. HTTPS is actively more secure web protocol. We strongly suggest to via HTTPS protocol. Please download certificate and install it. Trust road certification authorization store, and then click here to continue.\n\nI already download the certificate and installed it. Credential? Where do I enter them exactly? Where where do I put them? Yep.\n\nHow do I enter? No. Yeah. So how do I get it into the router's interface? Yes.\n\nYes. Correct. Yep. Yep. Yes.\n\nNo. Because I didn't put the the credential, the p p o e. Computer desktop. Yeah. I already connected it yesterday with your colleague, and it was working fine.\n\nNo problem. Yeah. It was it was working. Like, I connected directly from that cable from the black small box directly to my computer, and the Internet was working. And he advised me to get a new router.\n\nSo I just went and got the new router. Because it was only working through the cable. That's why. Yeah. It was not working via the yeah.\n\nYes. No. No. It's not connected by a wire. It's basically I'm not I'm not using any cables.\n\nI just plugged in the new router. Oh, yeah. I'd I'd I'm just trying to connect the stuff now. If you could help me pull this, I'll be good. From my router to computer?\n\nWhat do you mean? Like, you want the cable exact towards to my computer? Yeah. I have the link. Please don't.\n\nJust don't confuse me. Okay. Your colleague tell me to go and get a new router. Okay? I went and I purchased a new router.\n\nOkay? All I have to do now is connect to the the triple p o e. Okay? And that's it. So we can use the wireless.\n\nI don't know why why you're confusing. Like, you're telling me to plug it straight to the computer. Why are we doing that? I don't need to plug it. I know it's gonna work.\n\nSo we need to connect to the straight to the to the wireless. Okay? I'm just it's been three days with no Internet connection, and your company has been very horrible, to be honest, you know? I'm very I'm very upset now. Okay?\n\nI'm thinking to cancel everything now. Yeah. It's not active. I'm not receiving any Internet. I don't have any Internet connection.\n\nWhat do you mean active? It's not active. Okay? Yeah. That's why your colleague, he tell me it's it's everything is a green light.\n\nEverything is working with the new router with the old router. Okay? I take it to the shop and they tested it. Everything is working. I don't know why you say it's not working.\n\nOkay. Anyway, I went and I purchased the new router. Your colleague, he told me about. Okay? And now I still don't have connection.\n\nAnd you're telling me I don't know what you're telling me, to be honest. You're telling me to plug the the cable towards the computer. I don't need that. I need the Wi Fi. I I need the wireless connection.\n\nOkay? That's how it's supposed to be. Oh, just step by step, please. One second. Step by step.\n\nGotcha. So now here, where where where exactly where do I put the the new the the interface? How how do I enter the interface? What do you mean by enter the interface? You mean the one point Yeah.\n\nI opened the browser and then what do I put? Yeah. Even low Internet connection. I'm already connected to the Yeah. Printed on the back of the router.\n\nYou mean the router or you mean the black box? There is no IP address printed on the back of the router. You mean the one nine something? Is that the one one nine one six eight? Yeah.\n\nThat that there is no IP address written on the on the router. That's the thing, you know. Yeah. And where where do I can you send me a message on WhatsApp so I can send it to you? Oh, my god.\n\nOh, yeah. I I I send it now. It's loading. Okay. You think she said another one?\n\nNo. I don't know, man. Just everything is so confusing with you guys. I don't know. It's been three days long connection.\n\nI got the new router and it's still becoming too difficult. I don't know. Yes. Yes. You're speaking to Jack Curio.\n\nYeah. Yeah. I was thinking to buy this one, and then your colleague, he told me the other one is better. I don't know. Yeah.\n\nThis one now. Like, we haven't even started the login. You know, it should work. This one should work as well. Factory default setting.\n\nWhich one do you mean? Which number? H t p t. Well, what what exactly does it say? It says Mac.\n\nWhat connection? SSID. Where where? Yep. Yeah.\n\nYeah. Oh, okay. Yep. Yeah. Trying to find the the website.\n\nAcesrouter.com. Okay. Acesrouter.com. Yeah. I'm just gonna take one.\n\nSo so s tpp. Okay. So after this, I just go to the website. Okay. Yeah.\n\nI'm I'm on the website now. It says welcome to this router. Do you want me to send you a picture? It just asked me because I'm already connected to the Internet. I'm already see, I'm already connected.\n\nYou see that? No. Just say I'll I'll I'll send you the screenshot so you can see. Your colleague, you keep messaging me, I think. Yeah.\n\nDid you receive the photo or not? Yeah. It's loading now. I should received. Yep.\n\nYou should receive the message the photo. Click to continue. Yeah. And then after I turn when using, it turns to me Yep. When using HTC.\n\nYeah. So yeah. Yeah. And then I put this one. No.\n\nI I send you the picture. It says when using HTTPS protocol, your browser may show a security certificate warning. The connection to Asus router setting page wwarouter. Remains Sure. Yes or no?\n\nYeah. They say your connection is in private. Attackers may might try to steal your information from your IP address. For example, password, messages, credit card. And it tells me advanced or go back.\n\nYeah. Would you be able to use the the TeamViewer on on your end and, like, offline with no Internet? Yeah. Let's let's try this way first and see if we can do it. Yeah.\n\nShould receive the photo. Advanced. Yeah. So so they give me continue to one nine and save for this router. This this server couldn't prove that it's the IP address one nine two.\n\nIt's security. If it is not trusted to your computer, this may cause misconfiguration or attacker interruption to your connection. Continue. I'll just take a Alright. Now here I have the user agreement.\n\nI approve, agree. Okay. Yeah. I just say agree. This one, privacy policy.\n\nAgree. Okay. Create a network. Yes. I have the four I send you.\n\nCreate a new network. Advanced setting. Should I I send you the picture. Which one should I click? Create a new Yep.\n\nAdvanced setting? Okay. Should I click advanced setting? Yeah. No.\n\nIt's still there. Okay. Here, this is I send you the choose operation mode upload. I send you the page. Come on.\n\nWork. Yep. Choose operation mode. Your colleague, he tell me to press on the wireless router mode. Yep.\n\nAnd then here it says PPE, TTT something. I'll I'll take the photo. I'll send you. Yeah. Yeah.\n\nYeah. I'll put the I'll copy and paste it, and then I'll take it further. Alright. Next. So now it says save your password.\n\nShould I save or not? Save? Oh, no. No. Sorry.\n\nIt shows on the website. Maybe just save. It doesn't matter. And now it says apply. I I send you the picture maybe.\n\nThere is one box. I don't know if I need to take it. Separate one g. So should I just click apply, or what should I do? Apply.\n\nOkay. So now it says Admin and then the password here. It says next. I send you the picture. Yeah.\n\nI I just send you the picture. Use the default local login. I just say next. Better. I send you the call on a second.\n\nYep. I'm clicking next. Now it's loading. Now here it says username and password. Internet connection is finished, it says.\n\nI send you the picture. Once the new SSD is connected, go back to The US router for more advanced setting. So what what should I do now? I already said you want. Once the new you said this, let's go back to for now, the new system.\n\nOkay. Now here, I have the new stuff here. Something come here. Yeah. I I have the Internet here.\n\nIt says checking connection. I send you the picture. Please wait while verifying. You're calling. You send me some stuff.\n\nI don't know what you mean. So he said about the username if I wanna change it. Is that right? Yeah. Yeah.\n\nChecking connection. Says wait while while I'm at I send you the picture. That's for sure. Mhmm. Oh, he want me to change the name the Wi Fi name.\n\nYeah. Later. Not the issue. I just wanna have the connection now. Yeah.\n\nYeah. It's still checking connection. Are you sure? Maybe you should wait a little bit longer. Yeah.\n\nI think it's better to wait a little bit. Maybe another one or two minutes because I don't wanna mess up the system. You know? I'm checking the Internet now. Yeah.\n\nThe Internet is working, actually. You know that? Am I right? Hello? Yeah.\n\nYeah. I'm I'm checking the Internet, like, eyebrows on the Internet, and the Internet is working. Yeah. The Internet is working, but it says here the connection still, but the Internet is working fine. Yeah.\n\nThat's fine. Let's see. Yeah. I will I will close the hotspot, and I will I will I will go to the Wi Fi. Okay.\n\nNow I put the Wi Fi. Okay. Let me go to YouTube maybe. I open it, but I actually yes. Yeah.\n\nYeah. It's working. Yeah. The Internet is working. Yeah.\n\nBut the the speed is good. Like, the Internet speed, I I choose a good speed. Yeah? I just wanna test the speed. Yeah.\n\nI'm I'm just checking the speed now. Let's see what I get. Yeah. I'm doing the via computer. So it says one 20.\n\nSo I wanna ask you something. If I want, like, a super fast Internet, should I because should I plug in, like, a cable directly from the router to my computer if I want, like, a super And now I get this speed. It says for the download, it's 32.9. And then upload is 9.77. Why is it like that?\n\nIt should be more, isn't it? The Internet is is is in that shouldn't be fast. I'm just doing a test because I did the the it says the Mbps download is 94Point2. And now the the upload, I get 13Point6. Is it is it good?\n\nYeah. No. No. 13.6. 13.6 for the for the upload for the upload.\n\nFor the download, I get yeah. So I can connect the TV. I have a smart TV. I can connect it? Okay.\n\nLet me connect it, see if it Okay. It showed the WiFi. MYM5T. You're from The Philippines, Lauren? Oh, so you you at at the moment, you are not in Australia.\n\nYou are from The Philippines. Yeah? Oh, I thought you are in Australia. Oh, I feel in Melbourne. Okay.\n\nGood. Which which part in Philippines? Manila? Oh, no. Yeah.\n\nI wanna visit The Philippines one day. It's good to visit? Okay. Yeah. I'm connecting.\n\nOkay. Connected successfully. Okay. Perfect. Let's see if the Internet YouTube is working.\n\nMy router? I think it has I don't Oh, I I hope it works. Because so if if if I can go and buy the cable and and, like, once I buy the cable, like, 10 meter cable, that they I have to plug it in from the router? Yeah. That that like, where exactly is the router I have to plug it?\n\nAnywhere in the router? Yeah. Yeah. Oh, it said Lane 1. Lane 1.\n\nIs that where I should plug in there? Oh, okay. It's more more faster. It's gonna be more faster. Oh, okay.\n\nI understand. Thank you for your help. I appreciate it, Marie. Okay. Thank you so much.\n\nThank you. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":7.2799997,"end":7.52,"sentiment":"neutral","sentiment_score":0.07062965631484985},{"text":"Hello, Marina.","start":7.52,"end":8.48,"sentiment":"neutral","sentiment_score":0.06516030430793762},{"text":"This is Jack.","start":8.48,"end":9.16,"sentiment":"neutral","sentiment_score":0.06714164093136787},{"text":"I spoke to you before regarding my Internet connection.","start":9.16,"end":12.099999,"sentiment":"neutral","sentiment_score":0.025086857171522245},{"text":"Yeah.","start":13.885,"end":14.125,"sentiment":"neutral","sentiment_score":0.055005934089422226}],"sentiment":"neutral","sentiment_score":0.04269767727237195,"num_words":16,"start":7.2799997,"end":14.125},{"sentences":[{"text":"Yeah.","start":14.125,"end":14.445,"sentiment":"neutral","sentiment_score":0.07515506446361542},{"text":"Hi.","start":14.445,"end":14.684999,"sentiment":"neutral","sentiment_score":0.15403330326080322},{"text":"How are you?","start":14.684999,"end":15.505,"sentiment":"neutral","sentiment_score":0.1748471905787786},{"text":"Yeah.","start":20.765,"end":21.005001,"sentiment":"neutral","sentiment_score":0.0584845095872879},{"text":"It's Jack Jack Jack Curia.","start":21.005001,"end":23.105,"sentiment":"neutral","sentiment_score":0.05081792101264}],"sentiment":"neutral","sentiment_score":0.09693673219193112,"num_words":11,"start":14.125,"end":23.105},{"sentences":[{"text":"Yeah.","start":34.57,"end":34.81,"sentiment":"neutral","sentiment_score":0.045776695013046265},{"text":"I have the new router.","start":34.81,"end":36.11,"sentiment":"neutral","sentiment_score":0.07980023771524429},{"text":"My your colleague, he sent me one called the Isuzu something the Isuzu router.","start":36.17,"end":41.47,"sentiment":"neutral","sentiment_score":0.0626597949968917},{"text":"And yeah.","start":44.215,"end":44.615,"sentiment":"neutral","sentiment_score":0.05137665383517742},{"text":"The Isuzu one.","start":44.615,"end":45.835,"sentiment":"neutral","sentiment_score":0.04578276971975962}],"sentiment":"neutral","sentiment_score":0.06248466521501541,"num_words":25,"start":34.57,"end":45.835},{"sentences":[{"text":"I'll just have the model here.","start":46.614998,"end":49.195,"sentiment":"neutral","sentiment_score":0.03597627145548662},{"text":"So, basically, it's called the Isuzu r t a x 1,800 s.","start":51.015,"end":56.82,"sentiment":"neutral","sentiment_score":0.019601851391295593},{"text":"So it is a x 1,000 eight 100 s s dual router.","start":60.66,"end":68.5,"sentiment":"neutral","sentiment_score":0.01345779343197743},{"text":"It's a Wi Fi six one.","start":68.5,"end":70.119995,"sentiment":"neutral","sentiment_score":0.02057725563645363},{"text":"Yep.","start":72.265,"end":72.58501,"sentiment":"neutral","sentiment_score":0.03179103136062622}],"sentiment":"neutral","sentiment_score":0.020752106264636323,"num_words":37,"start":46.614998,"end":72.58501},{"sentences":[{"text":"Yeah.","start":72.58501,"end":72.90501,"sentiment":"neutral","sentiment_score":0.025978147983551025},{"text":"Wi Fi six.","start":72.90501,"end":73.705,"sentiment":"neutral","sentiment_score":0.01642099612702926},{"text":"Yeah.","start":73.705,"end":74.205,"sentiment":"neutral","sentiment_score":0.018844250589609143},{"text":"It has Wi Fi six.","start":81.785,"end":83.145004,"sentiment":"neutral","sentiment_score":0.010881610028445721},{"text":"That's your code if you send me.","start":83.145004,"end":84.665,"sentiment":"neutral","sentiment_score":0.020874388249857084}],"sentiment":"neutral","sentiment_score":0.01733024440267507,"num_words":17,"start":72.58501,"end":84.665},{"sentences":[{"text":"It says Wi Fi six.","start":84.665,"end":86.125,"sentiment":"neutral","sentiment_score":0.005666789226233959},{"text":"Yeah.","start":94.84,"end":95.32,"sentiment":"neutral","sentiment_score":-0.017473407089710236},{"text":"No.","start":95.32,"end":95.56,"sentiment":"neutral","sentiment_score":-0.1294017881155014},{"text":"No.","start":95.56,"end":95.72,"sentiment":"neutral","sentiment_score":-0.1668497622013092},{"text":"That's it.","start":95.72,"end":96.28,"sentiment":"neutral","sentiment_score":-0.1893143281340599}],"sentiment":"neutral","sentiment_score":-0.06640196675434709,"num_words":10,"start":84.665,"end":96.28},{"sentences":[{"text":"You tell me to buy this one.","start":96.28,"end":97.479996,"sentiment":"neutral","sentiment_score":-0.06121312188250678},{"text":"It's good one.","start":97.479996,"end":98.295,"sentiment":"positive","sentiment_score":0.3853846589724223},{"text":"Yeah.","start":104.695,"end":104.935,"sentiment":"neutral","sentiment_score":0.06961212307214737},{"text":"He said he can send me one or if if I want, I can go to JB Hi Fi and purchase one.","start":104.935,"end":110.555,"sentiment":"neutral","sentiment_score":0.04292464798147028},{"text":"But the the the reason I don't wanna wait too long, that's why I just went and purchased one, to be honest.","start":111.63,"end":116.13,"sentiment":"neutral","sentiment_score":-0.17409090934829277}],"sentiment":"neutral","sentiment_score":-0.037970609150149603,"num_words":55,"start":96.28,"end":116.13},{"sentences":[{"text":"Yeah.","start":121.55,"end":121.869995,"sentiment":"neutral","sentiment_score":-0.0583433136343956},{"text":"So I just purchased it, and I put the I plug in the cables and everything, but I don't know what to do now.","start":121.869995,"end":127.07,"sentiment":"neutral","sentiment_score":-0.2464001653715968},{"text":"Like, what do I have to do now?","start":127.07,"end":134.185,"sentiment":"neutral","sentiment_score":-0.16984418407082558},{"text":"Not not yet.","start":137.685,"end":138.745,"sentiment":"neutral","sentiment_score":-0.21186718344688416},{"text":"So I already disconnected the WiFi on my desktop, and I put the username and all that.","start":159.715,"end":166.115,"sentiment":"neutral","sentiment_score":0.10919986709075816}],"sentiment":"neutral","sentiment_score":-0.11528121820598278,"num_words":53,"start":121.55,"end":166.115},{"sentences":[{"text":"It's all connected.","start":166.115,"end":167.095,"sentiment":"neutral","sentiment_score":0.23565010726451874},{"text":"And on the on the browser, I opened the browser and I put what was it?","start":169.35,"end":178.79001,"sentiment":"neutral","sentiment_score":0.03962476283777505},{"text":"One nine two one six eight dot one point one.","start":178.79001,"end":183.045,"sentiment":"neutral","sentiment_score":0.009252134058624507},{"text":"Hello?","start":190.625,"end":191.125,"sentiment":"neutral","sentiment_score":0.03689798712730408},{"text":"Yeah.","start":194.59,"end":195.09,"sentiment":"neutral","sentiment_score":0.08727694302797318}],"sentiment":"neutral","sentiment_score":0.05024654186901546,"num_words":31,"start":166.115,"end":195.09},{"sentences":[{"text":"Here it says welcome to Azusa router.","start":205.71,"end":207.97,"sentiment":"neutral","sentiment_score":0.23196878390652792},{"text":"HTTPS is actively more secure web protocol.","start":209.925,"end":213.38501,"sentiment":"neutral","sentiment_score":0.23974780951227462},{"text":"We strongly suggest to via HTTPS protocol.","start":213.60501,"end":222.92,"sentiment":"neutral","sentiment_score":0.20631890850407736},{"text":"Please download certificate and install it.","start":223.06,"end":226.12,"sentiment":"neutral","sentiment_score":0.16823079312841097},{"text":"Trust road certification authorization store, and then click here to continue.","start":226.98,"end":232.92,"sentiment":"neutral","sentiment_score":0.1505022238601338}],"sentiment":"neutral","sentiment_score":0.1950304667024236,"num_words":38,"start":205.71,"end":232.92},{"sentences":[{"text":"I already download the certificate and installed it.","start":235.315,"end":239.255,"sentiment":"neutral","sentiment_score":0.25256381556391716},{"text":"Credential?","start":249.37001,"end":249.87001,"sentiment":"neutral","sentiment_score":0.040579818189144135},{"text":"Where do I enter them exactly?","start":251.85,"end":253.53,"sentiment":"neutral","sentiment_score":0.004364058996240298},{"text":"Where where do I put them?","start":253.53,"end":255.15001,"sentiment":"neutral","sentiment_score":-0.009994875639677048},{"text":"Yep.","start":258.41,"end":258.91,"sentiment":"neutral","sentiment_score":0.054209694266319275}],"sentiment":"neutral","sentiment_score":0.09461432441391728,"num_words":22,"start":235.315,"end":258.91},{"sentences":[{"text":"How do I enter?","start":260.17,"end":261.23,"sentiment":"neutral","sentiment_score":0.018459568498656154},{"text":"No.","start":264.17,"end":264.67,"sentiment":"neutral","sentiment_score":-0.02874184027314186},{"text":"Yeah.","start":269.39502,"end":269.89502,"sentiment":"neutral","sentiment_score":0.018585573881864548},{"text":"So how do I get it into the router's interface?","start":270.515,"end":273.17502,"sentiment":"neutral","sentiment_score":0.02494591027498245},{"text":"Yes.","start":281.88998,"end":282.38998,"sentiment":"neutral","sentiment_score":0.06659980863332748}],"sentiment":"neutral","sentiment_score":0.0223377011168529,"num_words":17,"start":260.17,"end":282.38998},{"sentences":[{"text":"Yes.","start":291.33,"end":291.72998,"sentiment":"neutral","sentiment_score":0.04106662794947624},{"text":"Correct.","start":291.72998,"end":292.185,"sentiment":"neutral","sentiment_score":0.04170563071966171},{"text":"Yep.","start":292.26498,"end":292.76498,"sentiment":"neutral","sentiment_score":0.024251990020275116},{"text":"Yep.","start":293.865,"end":294.365,"sentiment":"neutral","sentiment_score":0.06853314489126205},{"text":"Yes.","start":300.26498,"end":300.76498,"sentiment":"neutral","sentiment_score":0.0327780619263649}],"sentiment":"neutral","sentiment_score":0.041667091101408,"num_words":5,"start":291.33,"end":300.76498},{"sentences":[{"text":"No.","start":304.905,"end":305.34,"sentiment":"neutral","sentiment_score":-0.10516836494207382},{"text":"Because I didn't put the the credential, the p p o e.","start":306.3,"end":311.12,"sentiment":"neutral","sentiment_score":-0.09395137925942738},{"text":"Computer desktop.","start":317.18,"end":318.24,"sentiment":"neutral","sentiment_score":-0.009324861690402031},{"text":"Yeah.","start":330.475,"end":330.79498,"sentiment":"neutral","sentiment_score":0.11067625880241394},{"text":"I already connected it yesterday with your colleague, and it was working fine.","start":330.79498,"end":335.06003,"sentiment":"neutral","sentiment_score":0.2817188570132622}],"sentiment":"neutral","sentiment_score":0.0869581641565109,"num_words":29,"start":304.905,"end":335.06003},{"sentences":[{"text":"No problem.","start":335.36002,"end":336.1,"sentiment":"neutral","sentiment_score":0.20503165572881699},{"text":"Yeah.","start":342.80002,"end":343.2,"sentiment":"neutral","sentiment_score":0.1695793867111206},{"text":"It was it was working.","start":343.2,"end":344.32,"sentiment":"neutral","sentiment_score":0.24116309881210327},{"text":"Like, I connected directly from that cable from the black small box directly to my computer, and the Internet was working.","start":344.32,"end":351.735,"sentiment":"neutral","sentiment_score":0.15190334972881137},{"text":"And he advised me to get a new router.","start":352.35498,"end":354.35498,"sentiment":"neutral","sentiment_score":0.03425465731157197}],"sentiment":"neutral","sentiment_score":0.13904527506153835,"num_words":38,"start":335.36002,"end":354.35498},{"sentences":[{"text":"So I just went and got the new router.","start":354.35498,"end":356.455,"sentiment":"neutral","sentiment_score":-0.00024630781263113},{"text":"Because it was only working through the cable.","start":366.37,"end":368.63,"sentiment":"neutral","sentiment_score":-0.1885976865887642},{"text":"That's why.","start":368.93,"end":369.67,"sentiment":"neutral","sentiment_score":-0.12427850812673569},{"text":"Yeah.","start":375.41,"end":375.65,"sentiment":"neutral","sentiment_score":-0.073611319065094},{"text":"It was not working via the yeah.","start":375.65,"end":377.68,"sentiment":"neutral","sentiment_score":-0.05261289754084179}],"sentiment":"neutral","sentiment_score":-0.08153544004178709,"num_words":27,"start":354.35498,"end":377.68},{"sentences":[{"text":"Yes.","start":379.815,"end":380.315,"sentiment":"neutral","sentiment_score":0.0072358702309429646},{"text":"No.","start":395.31,"end":395.55,"sentiment":"neutral","sentiment_score":-0.15006497502326965},{"text":"No.","start":395.55,"end":395.63,"sentiment":"neutral","sentiment_score":-0.181753009557724},{"text":"It's not connected by a wire.","start":395.63,"end":397.23,"sentiment":"neutral","sentiment_score":-0.17801463852326074},{"text":"It's basically I'm not I'm not using any cables.","start":397.23,"end":399.79,"sentiment":"neutral","sentiment_score":-0.1952917840745714}],"sentiment":"neutral","sentiment_score":-0.17501644456448653,"num_words":18,"start":379.815,"end":399.79},{"sentences":[{"text":"I just plugged in the new router.","start":399.79,"end":402.05,"sentiment":"neutral","sentiment_score":-0.09824564946549279},{"text":"Oh, yeah.","start":404.91,"end":405.23,"sentiment":"neutral","sentiment_score":-0.008313797414302828},{"text":"I'd I'd I'm just trying to connect the stuff now.","start":405.23,"end":407.73,"sentiment":"neutral","sentiment_score":0.01514727771282196},{"text":"If you could help me pull this, I'll be good.","start":407.87,"end":410.13,"sentiment":"neutral","sentiment_score":0.11759329661726951},{"text":"From my router to computer?","start":429.7,"end":431.22,"sentiment":"neutral","sentiment_score":-0.005015907809138298}],"sentiment":"neutral","sentiment_score":0.01758761950494612,"num_words":34,"start":399.79,"end":431.22},{"sentences":[{"text":"What do you mean?","start":431.22,"end":431.86002,"sentiment":"neutral","sentiment_score":-0.01872617704793811},{"text":"Like, you want the cable exact towards to my computer?","start":431.86002,"end":436.04,"sentiment":"neutral","sentiment_score":-0.010277853161096574},{"text":"Yeah.","start":440.02002,"end":440.26,"sentiment":"neutral","sentiment_score":0.011488346382975578},{"text":"I have the link.","start":440.26,"end":441.285,"sentiment":"neutral","sentiment_score":0.01931279618293047},{"text":"Please don't.","start":447.765,"end":448.645,"sentiment":"neutral","sentiment_score":-0.07497025653719902}],"sentiment":"neutral","sentiment_score":-0.01137543913154375,"num_words":21,"start":431.22,"end":448.645},{"sentences":[{"text":"Just don't confuse me.","start":448.645,"end":449.925,"sentiment":"neutral","sentiment_score":-0.12578259222209454},{"text":"Okay.","start":449.925,"end":450.425,"sentiment":"neutral","sentiment_score":-0.012350037693977356},{"text":"Your colleague tell me to go and get a new router.","start":450.48502,"end":453.785,"sentiment":"neutral","sentiment_score":-0.03101223266937516},{"text":"Okay?","start":453.845,"end":454.345,"sentiment":"neutral","sentiment_score":-0.01449165865778923},{"text":"I went and I purchased a new router.","start":454.49,"end":456.59,"sentiment":"neutral","sentiment_score":0.004373723175376654}],"sentiment":"neutral","sentiment_score":-0.03344467356801033,"num_words":25,"start":448.645,"end":456.59},{"sentences":[{"text":"Okay?","start":457.05002,"end":457.53,"sentiment":"neutral","sentiment_score":-0.0007439721375703812},{"text":"All I have to do now is connect to the the triple p o e.","start":457.53,"end":461.53,"sentiment":"neutral","sentiment_score":-0.00923666221400102},{"text":"Okay?","start":461.53,"end":462.03,"sentiment":"neutral","sentiment_score":-0.024468760937452316},{"text":"And that's it.","start":462.41,"end":463.31,"sentiment":"neutral","sentiment_score":-0.03448552389939626},{"text":"So we can use the wireless.","start":463.53,"end":464.99,"sentiment":"neutral","sentiment_score":-0.02201136853545904}],"sentiment":"neutral","sentiment_score":-0.015357209584460808,"num_words":26,"start":457.05002,"end":464.99},{"sentences":[{"text":"I don't know why why you're confusing.","start":465.13,"end":466.73,"sentiment":"neutral","sentiment_score":-0.20563422782080515},{"text":"Like, you're telling me to plug it straight to the computer.","start":466.73,"end":469.13,"sentiment":"neutral","sentiment_score":-0.1465199880979278},{"text":"Why are we doing that?","start":469.13,"end":470.27,"sentiment":"neutral","sentiment_score":-0.18227571547031401},{"text":"I don't need to plug it.","start":470.295,"end":471.415,"sentiment":"neutral","sentiment_score":-0.18142894158760706},{"text":"I know it's gonna work.","start":471.415,"end":472.635,"sentiment":"neutral","sentiment_score":-0.11469697505235672}],"sentiment":"neutral","sentiment_score":-0.16542931076358347,"num_words":34,"start":465.13,"end":472.635},{"sentences":[{"text":"So we need to connect to the straight to the to the wireless.","start":473.415,"end":476.875,"sentiment":"neutral","sentiment_score":-0.07861156704334113},{"text":"Okay?","start":477.415,"end":477.915,"sentiment":"neutral","sentiment_score":-0.06522968411445618},{"text":"I'm just it's been three days with no Internet connection, and your company has been very horrible, to be honest, you know?","start":478.45502,"end":484.77,"sentiment":"negative","sentiment_score":-0.5004372674633156},{"text":"I'm very I'm very upset now.","start":484.84998,"end":486.44998,"sentiment":"negative","sentiment_score":-0.7901581128438314},{"text":"Okay?","start":486.44998,"end":486.93,"sentiment":"negative","sentiment_score":-0.5286768674850464}],"sentiment":"negative","sentiment_score":-0.4038703601027644,"num_words":43,"start":473.415,"end":486.93},{"sentences":[{"text":"I'm thinking to cancel everything now.","start":486.93,"end":488.87,"sentiment":"negative","sentiment_score":-0.5972593128681183},{"text":"Yeah.","start":496.69,"end":496.93,"sentiment":"neutral","sentiment_score":-0.08298438787460327},{"text":"It's not active.","start":496.93,"end":497.72998,"sentiment":"neutral","sentiment_score":-0.13577435413996378},{"text":"I'm not receiving any Internet.","start":497.72998,"end":499.335,"sentiment":"neutral","sentiment_score":-0.24131757020950317},{"text":"I don't have any Internet connection.","start":499.335,"end":501.175,"sentiment":"neutral","sentiment_score":-0.18237909177939096}],"sentiment":"neutral","sentiment_score":-0.3035583680584317,"num_words":21,"start":486.93,"end":501.175},{"sentences":[{"text":"What do you mean active?","start":501.175,"end":502.395,"sentiment":"neutral","sentiment_score":-0.058171932399272916},{"text":"It's not active.","start":502.615,"end":503.595,"sentiment":"neutral","sentiment_score":-0.10415427386760712},{"text":"Okay?","start":503.655,"end":504.155,"sentiment":"neutral","sentiment_score":-0.16669481992721558},{"text":"Yeah.","start":506.775,"end":507.175,"sentiment":"neutral","sentiment_score":-0.13815602660179138},{"text":"That's why your colleague, he tell me it's it's everything is a green light.","start":507.175,"end":511.71,"sentiment":"neutral","sentiment_score":-0.08344381701733385}],"sentiment":"neutral","sentiment_score":-0.08651611534878612,"num_words":24,"start":501.175,"end":511.71},{"sentences":[{"text":"Everything is working with the new router with the old router.","start":511.94998,"end":515.01,"sentiment":"neutral","sentiment_score":0.07085649567571553},{"text":"Okay?","start":515.23,"end":515.73,"sentiment":"neutral","sentiment_score":0.03502877801656723},{"text":"I take it to the shop and they tested it.","start":515.79,"end":518.11,"sentiment":"neutral","sentiment_score":0.05625983998179436},{"text":"Everything is working.","start":518.11,"end":519.25,"sentiment":"neutral","sentiment_score":0.1705741286277771},{"text":"I don't know why you say it's not working.","start":519.39,"end":521.87,"sentiment":"negative","sentiment_score":-0.40211430191993713}],"sentiment":"neutral","sentiment_score":-0.05088993238613886,"num_words":34,"start":511.94998,"end":521.87},{"sentences":[{"text":"Okay.","start":521.87,"end":522.19,"sentiment":"neutral","sentiment_score":-0.05140295997262001},{"text":"Anyway, I went and I purchased the new router.","start":522.19,"end":524.43,"sentiment":"neutral","sentiment_score":0.004143875713149707},{"text":"Your colleague, he told me about.","start":524.43,"end":526.065,"sentiment":"neutral","sentiment_score":-0.04551578809817632},{"text":"Okay?","start":526.305,"end":526.805,"sentiment":"neutral","sentiment_score":-0.04317362606525421},{"text":"And now I still don't have connection.","start":527.025,"end":528.965,"sentiment":"neutral","sentiment_score":-0.29328298781599316}],"sentiment":"neutral","sentiment_score":-0.09930655616335571,"num_words":24,"start":521.87,"end":528.965},{"sentences":[{"text":"And you're telling me I don't know what you're telling me, to be honest.","start":529.105,"end":531.825,"sentiment":"neutral","sentiment_score":-0.3215081308569227},{"text":"You're telling me to plug the the cable towards the computer.","start":531.825,"end":534.705,"sentiment":"neutral","sentiment_score":-0.252932533621788},{"text":"I don't need that.","start":534.705,"end":535.745,"sentiment":"neutral","sentiment_score":-0.2867239899933338},{"text":"I need the Wi Fi.","start":535.745,"end":537.205,"sentiment":"neutral","sentiment_score":-0.16016151010990143},{"text":"I I need the wireless connection.","start":537.665,"end":539.525,"sentiment":"neutral","sentiment_score":-0.13146278634667397}],"sentiment":"neutral","sentiment_score":-0.2504962982609868,"num_words":40,"start":529.105,"end":539.525},{"sentences":[{"text":"Okay?","start":539.665,"end":540.165,"sentiment":"neutral","sentiment_score":-0.07853913307189941},{"text":"That's how it's supposed to be.","start":540.385,"end":541.83,"sentiment":"neutral","sentiment_score":-0.09956604863206546},{"text":"Oh, just step by step, please.","start":591.425,"end":593.34503,"sentiment":"neutral","sentiment_score":0.021666516549885273},{"text":"One second.","start":593.34503,"end":594.03,"sentiment":"neutral","sentiment_score":0.018864788115024567},{"text":"Step by step.","start":594.11005,"end":595.01,"sentiment":"neutral","sentiment_score":0.025735750794410706}],"sentiment":"neutral","sentiment_score":-0.023944416497316625,"num_words":18,"start":539.665,"end":595.01},{"sentences":[{"text":"Gotcha.","start":597.39,"end":597.89,"sentiment":"neutral","sentiment_score":0.05476441979408264},{"text":"So now here, where where where exactly where do I put the the new the the interface?","start":613.555,"end":620.195,"sentiment":"neutral","sentiment_score":0.02428584512980545},{"text":"How how do I enter the interface?","start":620.195,"end":622.135,"sentiment":"neutral","sentiment_score":0.01307408990604537},{"text":"What do you mean by enter the interface?","start":622.435,"end":624.21497,"sentiment":"neutral","sentiment_score":0.0019415565766394138},{"text":"You mean the one point Yeah.","start":627.49,"end":631.73,"sentiment":"neutral","sentiment_score":0.006336975377053022}],"sentiment":"neutral","sentiment_score":0.015710172338936575,"num_words":39,"start":597.39,"end":631.73},{"sentences":[{"text":"I opened the browser and then what do I put?","start":631.73,"end":634.06995,"sentiment":"neutral","sentiment_score":0.0046694440767169},{"text":"Yeah.","start":647.105,"end":647.345,"sentiment":"neutral","sentiment_score":-0.009469550102949142},{"text":"Even low Internet connection.","start":647.345,"end":648.625,"sentiment":"neutral","sentiment_score":-0.07762234471738338},{"text":"I'm already connected to the Yeah.","start":648.625,"end":655.37,"sentiment":"neutral","sentiment_score":0.03342504861454169},{"text":"Printed on the back of the router.","start":663.03,"end":665.13,"sentiment":"neutral","sentiment_score":-0.005607895885727235}],"sentiment":"neutral","sentiment_score":-0.00399890956136265,"num_words":28,"start":631.73,"end":665.13},{"sentences":[{"text":"You mean the router or you mean the black box?","start":666.465,"end":668.805,"sentiment":"neutral","sentiment_score":-0.012994642090052366},{"text":"There is no IP address printed on the back of the router.","start":671.265,"end":674.705,"sentiment":"neutral","sentiment_score":-0.09752723729858796},{"text":"You mean the one nine something?","start":674.705,"end":676.405,"sentiment":"neutral","sentiment_score":-0.026837292437752087},{"text":"Is that the one one nine one six eight?","start":676.945,"end":679.605,"sentiment":"neutral","sentiment_score":-0.01866631768643856},{"text":"Yeah.","start":687.4,"end":687.72003,"sentiment":"neutral","sentiment_score":-0.022359684109687805}],"sentiment":"neutral","sentiment_score":-0.043464567536782274,"num_words":38,"start":666.465,"end":687.72003},{"sentences":[{"text":"That that there is no IP address written on the on the router.","start":687.72003,"end":691.08,"sentiment":"neutral","sentiment_score":-0.09551731840922283},{"text":"That's the thing, you know.","start":691.08,"end":692.38,"sentiment":"neutral","sentiment_score":-0.020632077753543854},{"text":"Yeah.","start":698.90497,"end":699.305,"sentiment":"neutral","sentiment_score":0.04816148802638054},{"text":"And where where do I can you send me a message on WhatsApp so I can send it to you?","start":699.305,"end":705.565,"sentiment":"neutral","sentiment_score":0.048579778801649806},{"text":"Oh, my god.","start":719.355,"end":723.915,"sentiment":"neutral","sentiment_score":0.014481387101113796}],"sentiment":"neutral","sentiment_score":-0.006706769112497568,"num_words":42,"start":687.72003,"end":723.915},{"sentences":[{"text":"Oh, yeah.","start":723.915,"end":724.495,"sentiment":"neutral","sentiment_score":0.029941771179437637},{"text":"I I I send it now.","start":724.635,"end":725.755,"sentiment":"neutral","sentiment_score":0.035570863323907055},{"text":"It's loading.","start":725.755,"end":726.57495,"sentiment":"neutral","sentiment_score":0.02474331483244896},{"text":"Okay.","start":726.635,"end":727.135,"sentiment":"neutral","sentiment_score":0.017822809517383575},{"text":"You think she said another one?","start":743.33997,"end":745.36,"sentiment":"neutral","sentiment_score":-0.02858339777837197}],"sentiment":"neutral","sentiment_score":0.009948104400845134,"num_words":17,"start":723.915,"end":745.36},{"sentences":[{"text":"No.","start":746.38,"end":746.62,"sentiment":"neutral","sentiment_score":-0.2882208228111267},{"text":"I don't know, man.","start":746.62,"end":747.525,"sentiment":"negative","sentiment_score":-0.4101790264248848},{"text":"Just everything is so confusing with you guys.","start":747.60504,"end":749.765,"sentiment":"negative","sentiment_score":-0.7015637829899788},{"text":"I don't know.","start":749.765,"end":750.505,"sentiment":"negative","sentiment_score":-0.483586589495341},{"text":"It's been three days long connection.","start":752.885,"end":754.66504,"sentiment":"negative","sentiment_score":-0.4390161484479904}],"sentiment":"negative","sentiment_score":-0.5284683568911119,"num_words":22,"start":746.38,"end":754.66504},{"sentences":[{"text":"I got the new router and it's still becoming too difficult.","start":754.80505,"end":757.445,"sentiment":"negative","sentiment_score":-0.5627595132047479},{"text":"I don't know.","start":757.445,"end":758.265,"sentiment":"neutral","sentiment_score":-0.29655273755391437},{"text":"Yes.","start":760.005,"end":760.245,"sentiment":"neutral","sentiment_score":-0.016511371359229088},{"text":"Yes.","start":760.245,"end":760.48505,"sentiment":"neutral","sentiment_score":-0.00608885008841753},{"text":"You're speaking to Jack Curio.","start":760.48505,"end":761.765,"sentiment":"neutral","sentiment_score":-0.020672664418816565}],"sentiment":"negative","sentiment_score":-0.3431417334026524,"num_words":21,"start":754.80505,"end":761.765},{"sentences":[{"text":"Yeah.","start":761.765,"end":762.18,"sentiment":"neutral","sentiment_score":-0.001687338575720787},{"text":"Yeah.","start":771.77997,"end":772.1,"sentiment":"neutral","sentiment_score":0.04044533520936966},{"text":"I was thinking to buy this one, and then your colleague, he told me the other one is better.","start":772.1,"end":776.36,"sentiment":"neutral","sentiment_score":-0.07216466943684377},{"text":"I don't know.","start":777.005,"end":783.245,"sentiment":"neutral","sentiment_score":-0.11711395780245464},{"text":"Yeah.","start":783.245,"end":783.72504,"sentiment":"neutral","sentiment_score":0.022002961486577988}],"sentiment":"neutral","sentiment_score":-0.06646838538348675,"num_words":25,"start":761.765,"end":783.72504},{"sentences":[{"text":"This one now.","start":783.72504,"end":784.84503,"sentiment":"neutral","sentiment_score":0.035165837655464806},{"text":"Like, we haven't even started the login.","start":784.84503,"end":787.405,"sentiment":"neutral","sentiment_score":0.04412948925580297},{"text":"You know, it should work.","start":787.405,"end":788.365,"sentiment":"neutral","sentiment_score":0.1949313223361969},{"text":"This one should work as well.","start":788.365,"end":789.87,"sentiment":"neutral","sentiment_score":0.26312510917584103},{"text":"Factory default setting.","start":822.66003,"end":824.36,"sentiment":"neutral","sentiment_score":-0.0072059597199161845}],"sentiment":"neutral","sentiment_score":0.12275805522222072,"num_words":24,"start":783.72504,"end":824.36},{"sentences":[{"text":"Which one do you mean?","start":825.14,"end":826.1,"sentiment":"neutral","sentiment_score":-0.013122056797146796},{"text":"Which number?","start":826.1,"end":826.84,"sentiment":"neutral","sentiment_score":-0.010540899820625782},{"text":"H t p t.","start":836.015,"end":837.395,"sentiment":"neutral","sentiment_score":-0.010457472410053015},{"text":"Well, what what exactly does it say?","start":848.98,"end":851.48,"sentiment":"neutral","sentiment_score":-0.11323976303849902},{"text":"It says Mac.","start":859.385,"end":860.34503,"sentiment":"neutral","sentiment_score":-0.03825059160590172}],"sentiment":"neutral","sentiment_score":-0.04933105187401885,"num_words":21,"start":825.14,"end":860.34503},{"sentences":[{"text":"What connection?","start":860.34503,"end":861.405,"sentiment":"neutral","sentiment_score":-0.0547809973359108},{"text":"SSID.","start":861.78503,"end":862.28503,"sentiment":"neutral","sentiment_score":-0.040689580142498016},{"text":"Where where?","start":862.985,"end":863.805,"sentiment":"neutral","sentiment_score":-0.03876808099448681},{"text":"Yep.","start":867.145,"end":867.645,"sentiment":"neutral","sentiment_score":0.004219065885990858},{"text":"Yeah.","start":868.185,"end":868.505,"sentiment":"neutral","sentiment_score":0.006060982588678598}],"sentiment":"neutral","sentiment_score":-0.03107252690408911,"num_words":7,"start":860.34503,"end":868.505},{"sentences":[{"text":"Yeah.","start":868.505,"end":869.005,"sentiment":"neutral","sentiment_score":0.002842866349965334},{"text":"Oh, okay.","start":871.145,"end":871.865,"sentiment":"neutral","sentiment_score":0.01583953993394971},{"text":"Yep.","start":871.865,"end":872.365,"sentiment":"neutral","sentiment_score":0.025871848687529564},{"text":"Yeah.","start":906.33,"end":906.57,"sentiment":"neutral","sentiment_score":-0.002713077701628208},{"text":"Trying to find the the website.","start":906.57,"end":908.83,"sentiment":"neutral","sentiment_score":0.009596747811883688}],"sentiment":"neutral","sentiment_score":0.010478291279551659,"num_words":11,"start":868.505,"end":908.83},{"sentences":[{"text":"Acesrouter.com.","start":910.81,"end":912.57,"sentiment":"neutral","sentiment_score":0.03495913743972778},{"text":"Okay.","start":912.57,"end":912.97003,"sentiment":"neutral","sentiment_score":0.04717003554105759},{"text":"Acesrouter.com.","start":912.97003,"end":914.51,"sentiment":"neutral","sentiment_score":0.04289480671286583},{"text":"Yeah.","start":936.76996,"end":937.00995,"sentiment":"neutral","sentiment_score":0.06035105139017105},{"text":"I'm just gonna take one.","start":937.00995,"end":938.55,"sentiment":"neutral","sentiment_score":0.05643650442361832}],"sentiment":"neutral","sentiment_score":0.05195083924465709,"num_words":9,"start":910.81,"end":938.55},{"sentences":[{"text":"So so s tpp.","start":941.17,"end":954.33496,"sentiment":"neutral","sentiment_score":0.010730300797149539},{"text":"Okay.","start":960.01996,"end":960.33997,"sentiment":"neutral","sentiment_score":0.02398105524480343},{"text":"So after this, I just go to the website.","start":960.33997,"end":962.98,"sentiment":"neutral","sentiment_score":0.02168763056397438},{"text":"Okay.","start":962.98,"end":963.48,"sentiment":"neutral","sentiment_score":0.05655506253242493},{"text":"Yeah.","start":963.69995,"end":964.01996,"sentiment":"neutral","sentiment_score":0.07932597398757935}],"sentiment":"neutral","sentiment_score":0.024873248126823455,"num_words":16,"start":941.17,"end":964.01996},{"sentences":[{"text":"I'm I'm on the website now.","start":964.01996,"end":965.3,"sentiment":"neutral","sentiment_score":0.0842819840957721},{"text":"It says welcome to this router.","start":965.3,"end":967.16,"sentiment":"neutral","sentiment_score":0.10636500890056293},{"text":"Do you want me to send you a picture?","start":969.235,"end":970.855,"sentiment":"neutral","sentiment_score":0.01474288913110892},{"text":"It just asked me because I'm already connected to the Internet.","start":982.21,"end":985.65,"sentiment":"neutral","sentiment_score":-0.16894700174981897},{"text":"I'm already see, I'm already connected.","start":985.65,"end":988.52997,"sentiment":"neutral","sentiment_score":-0.09116526320576668}],"sentiment":"neutral","sentiment_score":-0.029706332587489958,"num_words":38,"start":964.01996,"end":988.52997},{"sentences":[{"text":"You see that?","start":988.52997,"end":989.35,"sentiment":"neutral","sentiment_score":-0.052492727835973106},{"text":"No.","start":998.545,"end":998.945,"sentiment":"neutral","sentiment_score":-0.200960636138916},{"text":"Just say I'll I'll I'll send you the screenshot so you can see.","start":998.945,"end":1008.565,"sentiment":"neutral","sentiment_score":-0.10963722834220299},{"text":"Your colleague, you keep messaging me, I think.","start":1017.15,"end":1019.57,"sentiment":"neutral","sentiment_score":-0.17731240764260292},{"text":"Yeah.","start":1038.95,"end":1039.03,"sentiment":"neutral","sentiment_score":-0.02420785650610924}],"sentiment":"neutral","sentiment_score":-0.12409345791316949,"num_words":26,"start":988.52997,"end":1039.03},{"sentences":[{"text":"Did you receive the photo or not?","start":1039.03,"end":1040.89,"sentiment":"neutral","sentiment_score":-0.06165567998375211},{"text":"Yeah.","start":1045.03,"end":1045.27,"sentiment":"neutral","sentiment_score":-0.018305744975805283},{"text":"It's loading now.","start":1045.27,"end":1046.07,"sentiment":"neutral","sentiment_score":0.019664970537026722},{"text":"I should received.","start":1046.07,"end":1054.595,"sentiment":"neutral","sentiment_score":0.04692642825345198},{"text":"Yep.","start":1083.4049,"end":1083.9049,"sentiment":"neutral","sentiment_score":0.1283978968858719}],"sentiment":"neutral","sentiment_score":-0.008114894106984138,"num_words":15,"start":1039.03,"end":1083.9049},{"sentences":[{"text":"You should receive the message the photo.","start":1083.965,"end":1086.225,"sentiment":"neutral","sentiment_score":0.14756521901914052},{"text":"Click to continue.","start":1111.065,"end":1112.045,"sentiment":"neutral","sentiment_score":0.030216746032238007},{"text":"Yeah.","start":1115.09,"end":1115.4099,"sentiment":"neutral","sentiment_score":0.07366715371608734},{"text":"And then after I turn when using, it turns to me Yep.","start":1115.4099,"end":1126.87,"sentiment":"neutral","sentiment_score":0.038981381027648844},{"text":"When using HTC.","start":1127.515,"end":1132.015,"sentiment":"neutral","sentiment_score":0.038222758720318474}],"sentiment":"neutral","sentiment_score":0.06845072205536641,"num_words":26,"start":1083.965,"end":1132.015},{"sentences":[{"text":"Yeah.","start":1141.13,"end":1141.29,"sentiment":"neutral","sentiment_score":0.03581908717751503},{"text":"So yeah.","start":1141.29,"end":1145.45,"sentiment":"neutral","sentiment_score":0.027728574350476265},{"text":"Yeah.","start":1145.45,"end":1145.61,"sentiment":"neutral","sentiment_score":0.034411631524562836},{"text":"And then I put this one.","start":1145.61,"end":1147.23,"sentiment":"neutral","sentiment_score":0.011940544160703817},{"text":"No.","start":1150.25,"end":1150.75,"sentiment":"neutral","sentiment_score":-0.15576201677322388}],"sentiment":"neutral","sentiment_score":0.0037790105085481296,"num_words":11,"start":1141.13,"end":1150.75},{"sentences":[{"text":"I I send you the picture.","start":1151.05,"end":1152.33,"sentiment":"neutral","sentiment_score":-0.12177237619956334},{"text":"It says when using HTTPS protocol, your browser may show a security certificate warning.","start":1152.33,"end":1159.9149,"sentiment":"neutral","sentiment_score":-0.18231091488684928},{"text":"The connection to Asus router setting page wwarouter.","start":1160.2949,"end":1166.9349,"sentiment":"neutral","sentiment_score":-0.14779428858309984},{"text":"Remains Sure.","start":1166.9349,"end":1168.76,"sentiment":"neutral","sentiment_score":-0.017498073633760214},{"text":"Yes or no?","start":1168.76,"end":1169.8301,"sentiment":"neutral","sentiment_score":-0.044390853494405746}],"sentiment":"neutral","sentiment_score":-0.14040939642511535,"num_words":33,"start":1151.05,"end":1169.8301},{"sentences":[{"text":"Yeah.","start":1198.8,"end":1199.12,"sentiment":"neutral","sentiment_score":-0.2840653657913208},{"text":"They say your connection is in private.","start":1199.12,"end":1201.7,"sentiment":"negative","sentiment_score":-0.38356757164001465},{"text":"Attackers may might try to steal your information from your IP address.","start":1202.0,"end":1207.14,"sentiment":"negative","sentiment_score":-0.3833967223763466},{"text":"For example, password, messages, credit card.","start":1207.875,"end":1210.535,"sentiment":"neutral","sentiment_score":-0.20228314896424612},{"text":"And it tells me advanced or go back.","start":1211.3151,"end":1213.895,"sentiment":"neutral","sentiment_score":-0.14132679626345634}],"sentiment":"neutral","sentiment_score":-0.2915915382259032,"num_words":34,"start":1198.8,"end":1213.895},{"sentences":[{"text":"Yeah.","start":1220.675,"end":1221.175,"sentiment":"neutral","sentiment_score":-0.02102862112224102},{"text":"Would you be able to use the the TeamViewer on on your end and, like, offline with no Internet?","start":1232.71,"end":1240.865,"sentiment":"neutral","sentiment_score":-0.018027252989429},{"text":"Yeah.","start":1258.46,"end":1258.62,"sentiment":"neutral","sentiment_score":0.03044345416128635},{"text":"Let's let's try this way first and see if we can do it.","start":1258.62,"end":1261.34,"sentiment":"neutral","sentiment_score":0.059584496399531},{"text":"Yeah.","start":1261.34,"end":1261.74,"sentiment":"neutral","sentiment_score":0.04980131983757019}],"sentiment":"neutral","sentiment_score":0.014037051407753357,"num_words":35,"start":1220.675,"end":1261.74},{"sentences":[{"text":"Should receive the photo.","start":1261.74,"end":1263.0399,"sentiment":"neutral","sentiment_score":0.035510340705513954},{"text":"Advanced.","start":1263.045,"end":1263.545,"sentiment":"neutral","sentiment_score":0.03777524828910827},{"text":"Yeah.","start":1267.045,"end":1267.545,"sentiment":"neutral","sentiment_score":0.011164983734488487},{"text":"So so they give me continue to one nine and save for this router.","start":1275.125,"end":1282.58,"sentiment":"neutral","sentiment_score":-0.021885826385446956},{"text":"This this server couldn't prove that it's the IP address one nine two.","start":1282.7999,"end":1288.1799,"sentiment":"neutral","sentiment_score":-0.24859732274825758}],"sentiment":"neutral","sentiment_score":-0.10142985364478646,"num_words":33,"start":1261.74,"end":1288.1799},{"sentences":[{"text":"It's security.","start":1288.24,"end":1288.98,"sentiment":"neutral","sentiment_score":-0.2376200556755066},{"text":"If it is not trusted to your computer, this may cause misconfiguration or attacker interruption to your connection.","start":1289.2,"end":1296.865,"sentiment":"negative","sentiment_score":-0.37693186435434556},{"text":"Continue.","start":1296.865,"end":1297.365,"sentiment":"neutral","sentiment_score":-0.06378867477178574},{"text":"I'll just take a Alright.","start":1298.0651,"end":1300.865,"sentiment":"neutral","sentiment_score":0.022772560082376003},{"text":"Now here I have the user agreement.","start":1300.865,"end":1303.2051,"sentiment":"neutral","sentiment_score":0.11382767983845302}],"sentiment":"neutral","sentiment_score":-0.19433775106727175,"num_words":33,"start":1288.24,"end":1303.2051},{"sentences":[{"text":"I approve, agree.","start":1303.505,"end":1305.045,"sentiment":"neutral","sentiment_score":0.16842580338319144},{"text":"Okay.","start":1307.71,"end":1308.21,"sentiment":"neutral","sentiment_score":0.11696366220712662},{"text":"Yeah.","start":1311.39,"end":1311.71,"sentiment":"neutral","sentiment_score":-0.021312521770596504},{"text":"I just say agree.","start":1311.71,"end":1312.85,"sentiment":"neutral","sentiment_score":0.16530392691493034},{"text":"This one, privacy policy.","start":1315.47,"end":1317.17,"sentiment":"neutral","sentiment_score":0.1552233323454857}],"sentiment":"neutral","sentiment_score":0.14484904520213604,"num_words":13,"start":1303.505,"end":1317.17},{"sentences":[{"text":"Agree.","start":1317.87,"end":1318.37,"sentiment":"positive","sentiment_score":0.33442384004592896},{"text":"Okay.","start":1324.235,"end":1324.735,"sentiment":"neutral","sentiment_score":0.2399674504995346},{"text":"Create a network.","start":1324.875,"end":1325.855,"sentiment":"neutral","sentiment_score":0.2238194743792216},{"text":"Yes.","start":1327.915,"end":1328.3151,"sentiment":"neutral","sentiment_score":0.294031023979187},{"text":"I have the four I send you.","start":1328.3151,"end":1330.0951,"sentiment":"neutral","sentiment_score":0.24048454633780889}],"sentiment":"neutral","sentiment_score":0.2479440432328444,"num_words":13,"start":1317.87,"end":1330.0951},{"sentences":[{"text":"Create a new network.","start":1335.1951,"end":1336.735,"sentiment":"neutral","sentiment_score":0.14094652235507965},{"text":"Advanced setting.","start":1337.65,"end":1338.6901,"sentiment":"neutral","sentiment_score":0.09572870656847954},{"text":"Should I I send you the picture.","start":1338.6901,"end":1340.77,"sentiment":"neutral","sentiment_score":0.07952398487499782},{"text":"Which one should I click?","start":1340.77,"end":1341.99,"sentiment":"neutral","sentiment_score":0.05480556786060333},{"text":"Create a new Yep.","start":1342.61,"end":1347.11,"sentiment":"neutral","sentiment_score":0.05539784673601389}],"sentiment":"neutral","sentiment_score":0.08216048286042431,"num_words":22,"start":1335.1951,"end":1347.11},{"sentences":[{"text":"Advanced setting?","start":1375.19,"end":1375.99,"sentiment":"neutral","sentiment_score":0.028666718862950802},{"text":"Okay.","start":1375.99,"end":1376.49,"sentiment":"neutral","sentiment_score":0.026129338890314106},{"text":"Should I click advanced setting?","start":1379.7749,"end":1381.315,"sentiment":"neutral","sentiment_score":0.020478414371609688},{"text":"Yeah.","start":1384.975,"end":1385.2949,"sentiment":"neutral","sentiment_score":-0.02499856986105442},{"text":"No.","start":1385.2949,"end":1385.5349,"sentiment":"neutral","sentiment_score":-0.2318868190050125}],"sentiment":"neutral","sentiment_score":-0.007103054039180279,"num_words":10,"start":1375.19,"end":1385.5349},{"sentences":[{"text":"It's still there.","start":1385.5349,"end":1386.595,"sentiment":"neutral","sentiment_score":-0.2454031507174174},{"text":"Okay.","start":1387.0549,"end":1387.5349,"sentiment":"neutral","sentiment_score":0.0425097718834877},{"text":"Here, this is I send you the choose operation mode upload.","start":1387.5349,"end":1400.5,"sentiment":"neutral","sentiment_score":0.07619919627904892},{"text":"I send you the page.","start":1403.4551,"end":1413.775,"sentiment":"neutral","sentiment_score":0.08908261358737946},{"text":"Come on.","start":1413.775,"end":1414.255,"sentiment":"neutral","sentiment_score":0.07561926543712616}],"sentiment":"neutral","sentiment_score":0.033688321709632874,"num_words":22,"start":1385.5349,"end":1414.255},{"sentences":[{"text":"Work.","start":1414.255,"end":1414.755,"sentiment":"neutral","sentiment_score":0.07831568270921707},{"text":"Yep.","start":1451.25,"end":1451.75,"sentiment":"neutral","sentiment_score":0.061754584312438965},{"text":"Choose operation mode.","start":1451.81,"end":1453.51,"sentiment":"neutral","sentiment_score":0.042488839477300644},{"text":"Your colleague, he tell me to press on the wireless router mode.","start":1537.4099,"end":1541.2699,"sentiment":"neutral","sentiment_score":0.035329714262237154},{"text":"Yep.","start":1547.97,"end":1548.37,"sentiment":"neutral","sentiment_score":0.01911984756588936}],"sentiment":"neutral","sentiment_score":0.03947851134257184,"num_words":18,"start":1414.255,"end":1548.37},{"sentences":[{"text":"And then here it says PPE, TTT something.","start":1548.37,"end":1552.785,"sentiment":"neutral","sentiment_score":-3.526394721120596e-6},{"text":"I'll I'll take the photo.","start":1559.325,"end":1560.865,"sentiment":"neutral","sentiment_score":0.06244271695613861},{"text":"I'll send you.","start":1562.365,"end":1563.345,"sentiment":"neutral","sentiment_score":0.08039705827832222},{"text":"Yeah.","start":1597.45,"end":1597.95,"sentiment":"neutral","sentiment_score":0.11506897211074828},{"text":"Yeah.","start":1601.29,"end":1601.79,"sentiment":"neutral","sentiment_score":0.13547204434871674}],"sentiment":"neutral","sentiment_score":0.0446620869398531,"num_words":18,"start":1548.37,"end":1601.79},{"sentences":[{"text":"Yeah.","start":1607.13,"end":1607.445,"sentiment":"neutral","sentiment_score":0.1935543715953827},{"text":"I'll put the I'll copy and paste it, and then I'll take it further.","start":1625.83,"end":1633.37,"sentiment":"neutral","sentiment_score":0.05326240270265511},{"text":"Alright.","start":1721.525,"end":1722.005,"sentiment":"neutral","sentiment_score":0.07263834774494171},{"text":"Next.","start":1722.005,"end":1722.505,"sentiment":"neutral","sentiment_score":0.04280247539281845},{"text":"So now it says save your password.","start":1724.5651,"end":1726.585,"sentiment":"neutral","sentiment_score":0.026652883738279343}],"sentiment":"neutral","sentiment_score":0.051718292447427906,"num_words":24,"start":1607.13,"end":1726.585},{"sentences":[{"text":"Should I save or not?","start":1726.645,"end":1728.025,"sentiment":"neutral","sentiment_score":-0.020514952018857002},{"text":"Save?","start":1728.245,"end":1728.745,"sentiment":"neutral","sentiment_score":-0.011000854894518852},{"text":"Oh, no.","start":1733.51,"end":1733.91,"sentiment":"neutral","sentiment_score":-0.19769928604364395},{"text":"No.","start":1733.91,"end":1734.07,"sentiment":"neutral","sentiment_score":-0.2612904906272888},{"text":"Sorry.","start":1734.07,"end":1734.47,"sentiment":"neutral","sentiment_score":-0.253856897354126}],"sentiment":"neutral","sentiment_score":-0.10241215750575065,"num_words":10,"start":1726.645,"end":1734.47},{"sentences":[{"text":"It shows on the website.","start":1734.47,"end":1735.93,"sentiment":"neutral","sentiment_score":-0.20827842950820924},{"text":"Maybe just save.","start":1736.23,"end":1736.95,"sentiment":"neutral","sentiment_score":-0.1266929234067599},{"text":"It doesn't matter.","start":1736.95,"end":1737.93,"sentiment":"neutral","sentiment_score":-0.08880469699700673},{"text":"And now it says apply.","start":1738.63,"end":1740.17,"sentiment":"neutral","sentiment_score":-0.04095770269632339},{"text":"I I send you the picture maybe.","start":1741.83,"end":1743.61,"sentiment":"neutral","sentiment_score":-0.019882173410483768}],"sentiment":"neutral","sentiment_score":-0.08834124939597171,"num_words":23,"start":1734.47,"end":1743.61},{"sentences":[{"text":"There is one box.","start":1750.9349,"end":1752.135,"sentiment":"neutral","sentiment_score":-0.09518866799771786},{"text":"I don't know if I need to take it.","start":1752.135,"end":1754.235,"sentiment":"neutral","sentiment_score":-0.19811277174287373},{"text":"Separate one g.","start":1769.985,"end":1774.485,"sentiment":"neutral","sentiment_score":-0.0026283712747196355},{"text":"So should I just click apply, or what should I do?","start":1782.83,"end":1785.97,"sentiment":"neutral","sentiment_score":0.03373963978480209},{"text":"Apply.","start":1788.11,"end":1788.61,"sentiment":"neutral","sentiment_score":0.01826021447777748}],"sentiment":"neutral","sentiment_score":-0.06365208854965333,"num_words":28,"start":1750.9349,"end":1788.61},{"sentences":[{"text":"Okay.","start":1789.39,"end":1789.79,"sentiment":"neutral","sentiment_score":0.03970849514007568},{"text":"So now it says Admin and then the password here.","start":1789.79,"end":1793.17,"sentiment":"neutral","sentiment_score":0.029923339001834394},{"text":"It says next.","start":1794.59,"end":1795.5701,"sentiment":"neutral","sentiment_score":0.02396676627298196},{"text":"I send you the picture.","start":1795.8949,"end":1800.955,"sentiment":"neutral","sentiment_score":0.043547118455171584},{"text":"Yeah.","start":1813.99,"end":1814.49,"sentiment":"neutral","sentiment_score":0.03581739962100983}],"sentiment":"neutral","sentiment_score":0.03321975879371166,"num_words":20,"start":1789.39,"end":1814.49},{"sentences":[{"text":"I I just send you the picture.","start":1815.4299,"end":1817.21,"sentiment":"neutral","sentiment_score":0.08797575746263776},{"text":"Use the default local login.","start":1819.11,"end":1821.11,"sentiment":"neutral","sentiment_score":0.13734696954488754},{"text":"I just say next.","start":1821.11,"end":1822.07,"sentiment":"neutral","sentiment_score":0.08959246054291725},{"text":"Better.","start":1822.07,"end":1822.57,"sentiment":"neutral","sentiment_score":0.2504517734050751},{"text":"I send you the call on a second.","start":1826.535,"end":1828.235,"sentiment":"neutral","sentiment_score":0.15733536425977945}],"sentiment":"neutral","sentiment_score":0.12680278718471527,"num_words":25,"start":1815.4299,"end":1828.235},{"sentences":[{"text":"Yep.","start":1837.84,"end":1838.24,"sentiment":"neutral","sentiment_score":0.09041019529104231},{"text":"I'm clicking next.","start":1838.24,"end":1839.28,"sentiment":"neutral","sentiment_score":0.06418112168709438},{"text":"Now it's loading.","start":1839.28,"end":1840.1799,"sentiment":"neutral","sentiment_score":0.07276783883571625},{"text":"Now here it says username and password.","start":1840.48,"end":1843.78,"sentiment":"neutral","sentiment_score":0.033819125699145455},{"text":"Internet connection is finished, it says.","start":1846.08,"end":1848.74,"sentiment":"neutral","sentiment_score":0.04436487518250942}],"sentiment":"neutral","sentiment_score":0.05020901039242744,"num_words":20,"start":1837.84,"end":1848.74},{"sentences":[{"text":"I send you the picture.","start":1849.405,"end":1850.705,"sentiment":"neutral","sentiment_score":0.07483995854854583},{"text":"Once the new SSD is connected, go back to The US router for more advanced setting.","start":1857.325,"end":1863.425,"sentiment":"neutral","sentiment_score":0.09479308594018221},{"text":"So what what should I do now?","start":1903.5449,"end":1908.365,"sentiment":"neutral","sentiment_score":0.050969489983149936},{"text":"I already said you want.","start":1914.985,"end":1916.5249,"sentiment":"neutral","sentiment_score":0.05159419625997543},{"text":"Once the new you said this, let's go back to for now, the new system.","start":1924.0,"end":1929.2201,"sentiment":"neutral","sentiment_score":0.04504438117146492}],"sentiment":"neutral","sentiment_score":0.06627733951124053,"num_words":48,"start":1849.405,"end":1929.2201},{"sentences":[{"text":"Okay.","start":1930.9601,"end":1931.36,"sentiment":"neutral","sentiment_score":0.08072386682033539},{"text":"Now here, I have the new stuff here.","start":1931.36,"end":1935.345,"sentiment":"neutral","sentiment_score":0.09599906019866467},{"text":"Something come here.","start":1935.645,"end":1936.865,"sentiment":"neutral","sentiment_score":0.06997557729482651},{"text":"Yeah.","start":1948.9701,"end":1949.37,"sentiment":"neutral","sentiment_score":0.04933127760887146},{"text":"I I have the Internet here.","start":1949.37,"end":1950.89,"sentiment":"neutral","sentiment_score":0.04079817856351534}],"sentiment":"neutral","sentiment_score":0.07119807522547872,"num_words":19,"start":1930.9601,"end":1950.89},{"sentences":[{"text":"It says checking connection.","start":1950.89,"end":1952.5901,"sentiment":"neutral","sentiment_score":0.02544680191203952},{"text":"I send you the picture.","start":1953.53,"end":1954.8301,"sentiment":"neutral","sentiment_score":0.030503591895103453},{"text":"Please wait while verifying.","start":1958.5701,"end":1960.51,"sentiment":"neutral","sentiment_score":-0.018579146824777126},{"text":"You're calling.","start":1984.43,"end":1985.15,"sentiment":"neutral","sentiment_score":-0.03304076474159956},{"text":"You send me some stuff.","start":1985.15,"end":1986.43,"sentiment":"neutral","sentiment_score":-0.10026475489139557}],"sentiment":"neutral","sentiment_score":-0.019370836205780506,"num_words":20,"start":1950.89,"end":1986.43},{"sentences":[{"text":"I don't know what you mean.","start":1986.43,"end":1987.73,"sentiment":"neutral","sentiment_score":-0.14633836348851523},{"text":"So he said about the username if I wanna change it.","start":1994.925,"end":1997.4851,"sentiment":"neutral","sentiment_score":-0.012667954137379473},{"text":"Is that right?","start":1997.4851,"end":1998.125,"sentiment":"neutral","sentiment_score":0.030034286280473072},{"text":"Yeah.","start":1998.125,"end":1998.625,"sentiment":"neutral","sentiment_score":0.03287786245346069},{"text":"Yeah.","start":2030.935,"end":2031.175,"sentiment":"neutral","sentiment_score":0.01209905557334423}],"sentiment":"neutral","sentiment_score":-0.040104449980638245,"num_words":22,"start":1986.43,"end":2031.175},{"sentences":[{"text":"Checking connection.","start":2031.175,"end":2032.235,"sentiment":"neutral","sentiment_score":-0.0007413942366838455},{"text":"Says wait while while I'm at I send you the picture.","start":2032.81,"end":2035.53,"sentiment":"neutral","sentiment_score":0.023059240457686512},{"text":"That's for sure.","start":2035.53,"end":2036.43,"sentiment":"neutral","sentiment_score":0.0593692051867644},{"text":"Mhmm.","start":2038.65,"end":2039.15,"sentiment":"neutral","sentiment_score":0.031114734709262848},{"text":"Oh, he want me to change the name the Wi Fi name.","start":2062.63,"end":2065.7698,"sentiment":"neutral","sentiment_score":0.033795983530581}],"sentiment":"neutral","sentiment_score":0.029894586524059033,"num_words":29,"start":2031.175,"end":2065.7698},{"sentences":[{"text":"Yeah.","start":2071.1099,"end":2071.43,"sentiment":"neutral","sentiment_score":0.06373277306556702},{"text":"Later.","start":2071.43,"end":2071.93,"sentiment":"neutral","sentiment_score":0.06903727352619171},{"text":"Not the issue.","start":2071.99,"end":2072.8098,"sentiment":"neutral","sentiment_score":0.023303395758072536},{"text":"I just wanna have the connection now.","start":2073.805,"end":2075.665,"sentiment":"neutral","sentiment_score":0.045571711978742054},{"text":"Yeah.","start":2151.37,"end":2151.87,"sentiment":"neutral","sentiment_score":0.03286317363381386}],"sentiment":"neutral","sentiment_score":0.042657337796229586,"num_words":13,"start":2071.1099,"end":2151.87},{"sentences":[{"text":"Yeah.","start":2259.705,"end":2260.025,"sentiment":"neutral","sentiment_score":0.014805838465690613},{"text":"It's still checking connection.","start":2260.025,"end":2261.325,"sentiment":"neutral","sentiment_score":-0.012111962772905827},{"text":"Are you sure?","start":2271.13,"end":2271.85,"sentiment":"neutral","sentiment_score":-0.03043660583595435},{"text":"Maybe you should wait a little bit longer.","start":2271.85,"end":2273.71,"sentiment":"neutral","sentiment_score":-0.14705185871571302},{"text":"Yeah.","start":2275.3699,"end":2275.6099,"sentiment":"neutral","sentiment_score":-0.03602766990661621}],"sentiment":"neutral","sentiment_score":-0.07867025704506565,"num_words":17,"start":2259.705,"end":2275.6099},{"sentences":[{"text":"I think it's better to wait a little bit.","start":2275.6099,"end":2277.55,"sentiment":"neutral","sentiment_score":-0.12585202521748012},{"text":"Maybe another one or two minutes because I don't wanna mess up the system.","start":2278.345,"end":2283.0652,"sentiment":"neutral","sentiment_score":-0.18125903766070092},{"text":"You know?","start":2283.0652,"end":2283.645,"sentiment":"neutral","sentiment_score":-0.023154466412961483},{"text":"I'm checking the Internet now.","start":2380.01,"end":2381.79,"sentiment":"neutral","sentiment_score":0.01077737957239151},{"text":"Yeah.","start":2383.69,"end":2383.93,"sentiment":"neutral","sentiment_score":0.1407560110092163}],"sentiment":"neutral","sentiment_score":-0.11361163800522205,"num_words":31,"start":2275.6099,"end":2383.93},{"sentences":[{"text":"The Internet is working, actually.","start":2383.93,"end":2385.37,"sentiment":"neutral","sentiment_score":0.29982843101024625},{"text":"You know that?","start":2385.37,"end":2386.11,"sentiment":"neutral","sentiment_score":0.16237332671880722},{"text":"Am I right?","start":2390.525,"end":2391.265,"sentiment":"neutral","sentiment_score":0.13341607650121054},{"text":"Hello?","start":2395.165,"end":2395.565,"sentiment":"neutral","sentiment_score":0.04335308820009232},{"text":"Yeah.","start":2395.565,"end":2395.885,"sentiment":"neutral","sentiment_score":0.08036434650421143}],"sentiment":"neutral","sentiment_score":0.19309444610889143,"num_words":13,"start":2383.93,"end":2395.885},{"sentences":[{"text":"Yeah.","start":2395.885,"end":2396.285,"sentiment":"neutral","sentiment_score":0.08052168786525726},{"text":"I'm I'm checking the Internet, like, eyebrows on the Internet, and the Internet is working.","start":2396.285,"end":2402.065,"sentiment":"neutral","sentiment_score":0.05438900403678417},{"text":"Yeah.","start":2406.02,"end":2406.26,"sentiment":"neutral","sentiment_score":0.02930358797311783},{"text":"The Internet is working, but it says here the connection still, but the Internet is working fine.","start":2406.26,"end":2412.6802,"sentiment":"neutral","sentiment_score":0.023683034431408432},{"text":"Yeah.","start":2419.405,"end":2419.8052,"sentiment":"neutral","sentiment_score":0.016672082245349884}],"sentiment":"neutral","sentiment_score":0.03842697154198374,"num_words":35,"start":2395.885,"end":2419.8052},{"sentences":[{"text":"That's fine.","start":2419.8052,"end":2420.445,"sentiment":"neutral","sentiment_score":0.06903412006795406},{"text":"Let's see.","start":2420.445,"end":2421.2651,"sentiment":"neutral","sentiment_score":0.03135941922664642},{"text":"Yeah.","start":2423.085,"end":2423.485,"sentiment":"neutral","sentiment_score":0.03977227210998535},{"text":"I will I will close the hotspot, and I will I will I will go to the Wi Fi.","start":2423.485,"end":2429.72,"sentiment":"neutral","sentiment_score":0.02844097200585039},{"text":"Okay.","start":2433.3801,"end":2433.78,"sentiment":"neutral","sentiment_score":0.04595193266868591}],"sentiment":"neutral","sentiment_score":0.033075590059161185,"num_words":25,"start":2419.8052,"end":2433.78},{"sentences":[{"text":"Now I put the Wi Fi.","start":2433.78,"end":2435.86,"sentiment":"neutral","sentiment_score":0.039955535593132176},{"text":"Okay.","start":2435.86,"end":2436.36,"sentiment":"neutral","sentiment_score":0.05626877397298813},{"text":"Let me go to YouTube maybe.","start":2437.3801,"end":2439.015,"sentiment":"neutral","sentiment_score":0.05483395109574},{"text":"I open it, but I actually yes.","start":2441.7349,"end":2447.1948,"sentiment":"neutral","sentiment_score":0.055435637810400555},{"text":"Yeah.","start":2449.4148,"end":2449.575,"sentiment":"neutral","sentiment_score":0.09383879601955414}],"sentiment":"neutral","sentiment_score":0.052709235942789485,"num_words":21,"start":2433.78,"end":2449.575},{"sentences":[{"text":"Yeah.","start":2449.575,"end":2449.7349,"sentiment":"neutral","sentiment_score":0.12811115384101868},{"text":"It's working.","start":2449.7349,"end":2450.555,"sentiment":"neutral","sentiment_score":0.19482830166816711},{"text":"Yeah.","start":2452.6301,"end":2452.87,"sentiment":"neutral","sentiment_score":0.32759028673171997},{"text":"The Internet is working.","start":2452.87,"end":2461.91,"sentiment":"neutral","sentiment_score":0.31230897456407547},{"text":"Yeah.","start":2461.91,"end":2462.41,"sentiment":"neutral","sentiment_score":0.08551687002182007}],"sentiment":"neutral","sentiment_score":0.24223453468746609,"num_words":9,"start":2449.575,"end":2462.41},{"sentences":[{"text":"But the the speed is good.","start":2462.55,"end":2465.51,"sentiment":"neutral","sentiment_score":0.20293172697226206},{"text":"Like, the Internet speed, I I choose a good speed.","start":2465.51,"end":2468.495,"sentiment":"neutral","sentiment_score":0.3015298157930374},{"text":"Yeah?","start":2468.495,"end":2468.975,"sentiment":"neutral","sentiment_score":0.17277926206588745},{"text":"I just wanna test the speed.","start":2468.975,"end":2470.7551,"sentiment":"neutral","sentiment_score":0.13997784381111464},{"text":"Yeah.","start":2475.855,"end":2476.175,"sentiment":"neutral","sentiment_score":0.12190157175064088}],"sentiment":"neutral","sentiment_score":0.22364318401863179,"num_words":24,"start":2462.55,"end":2476.175},{"sentences":[{"text":"I'm I'm just checking the speed now.","start":2476.175,"end":2478.355,"sentiment":"neutral","sentiment_score":0.08709661449704852},{"text":"Let's see what I get.","start":2479.855,"end":2481.3152,"sentiment":"neutral","sentiment_score":0.07281679958105088},{"text":"Yeah.","start":2491.55,"end":2491.79,"sentiment":"neutral","sentiment_score":0.13344046473503113},{"text":"I'm doing the via computer.","start":2491.79,"end":2493.1702,"sentiment":"neutral","sentiment_score":0.12903247773647308},{"text":"So it says one 20.","start":2494.385,"end":2500.325,"sentiment":"positive","sentiment_score":0.34322601556777954}],"sentiment":"neutral","sentiment_score":0.15080405350612558,"num_words":23,"start":2476.175,"end":2500.325},{"sentences":[{"text":"So I wanna ask you something.","start":2501.185,"end":2505.125,"sentiment":"positive","sentiment_score":0.34474867085615796},{"text":"If I want, like, a super fast Internet, should I because should I plug in, like, a cable directly from the router to my computer if I want, like, a super And now I get this speed.","start":2506.305,"end":2539.74,"sentiment":"neutral","sentiment_score":0.19440372831918099},{"text":"It says for the download, it's 32.9.","start":2539.74,"end":2543.68,"sentiment":"neutral","sentiment_score":0.08376101297991616},{"text":"And then upload is 9.77.","start":2545.26,"end":2549.12,"sentiment":"neutral","sentiment_score":-0.020363183878362178},{"text":"Why is it like that?","start":2551.18,"end":2551.9,"sentiment":"neutral","sentiment_score":-0.24909470081329346}],"sentiment":"neutral","sentiment_score":0.14167446067246298,"num_words":60,"start":2501.185,"end":2551.9},{"sentences":[{"text":"It should be more, isn't it?","start":2551.9,"end":2553.92,"sentiment":"neutral","sentiment_score":-0.16652285680174828},{"text":"The Internet is is is in that shouldn't be fast.","start":2558.275,"end":2561.6548,"sentiment":"negative","sentiment_score":-0.3581490218639374},{"text":"I'm just doing a test because I did the the it says the Mbps download is 94Point2.","start":2569.0898,"end":2580.39,"sentiment":"neutral","sentiment_score":-0.02415746368248673},{"text":"And now the the upload, I get 13Point6.","start":2582.825,"end":2586.285,"sentiment":"neutral","sentiment_score":0.05743052810430527},{"text":"Is it is it good?","start":2588.025,"end":2589.165,"sentiment":"neutral","sentiment_score":0.0767697550356388}],"sentiment":"neutral","sentiment_score":-0.09017415743564135,"num_words":46,"start":2551.9,"end":2589.165},{"sentences":[{"text":"Yeah.","start":2591.305,"end":2591.805,"sentiment":"neutral","sentiment_score":-0.0000237245112657547},{"text":"No.","start":2592.7449,"end":2592.905,"sentiment":"neutral","sentiment_score":-0.057644084095954895},{"text":"No.","start":2592.905,"end":2593.405,"sentiment":"neutral","sentiment_score":-0.05788356810808182},{"text":"13.6.","start":2594.185,"end":2595.805,"sentiment":"neutral","sentiment_score":-0.02963586151599884},{"text":"13.6 for the for the upload for the upload.","start":2598.1602,"end":2601.3801,"sentiment":"neutral","sentiment_score":0.0014445730485022068}],"sentiment":"neutral","sentiment_score":-0.010168160061137034,"num_words":13,"start":2591.305,"end":2601.3801},{"sentences":[{"text":"For the download, I get yeah.","start":2601.6,"end":2607.78,"sentiment":"neutral","sentiment_score":0.04811379282424847},{"text":"So I can connect the TV.","start":2621.1748,"end":2622.6948,"sentiment":"neutral","sentiment_score":0.11435739944378535},{"text":"I have a smart TV.","start":2622.6948,"end":2623.7349,"sentiment":"neutral","sentiment_score":0.12689324021339415},{"text":"I can connect it?","start":2623.7349,"end":2624.875,"sentiment":"neutral","sentiment_score":0.11793852597475052},{"text":"Okay.","start":2632.23,"end":2632.73,"sentiment":"neutral","sentiment_score":0.08245997875928879}],"sentiment":"neutral","sentiment_score":0.09834124715152112,"num_words":22,"start":2601.6,"end":2632.73},{"sentences":[{"text":"Let me connect it, see if it Okay.","start":2632.79,"end":2639.615,"sentiment":"neutral","sentiment_score":0.059840735513716936},{"text":"It showed the WiFi.","start":2640.155,"end":2641.295,"sentiment":"neutral","sentiment_score":0.08992953598499298},{"text":"MYM5T.","start":2654.85,"end":2668.725,"sentiment":"neutral","sentiment_score":0.05794643610715866},{"text":"You're from The Philippines, Lauren?","start":2671.985,"end":2673.685,"sentiment":"neutral","sentiment_score":0.021540746837854386},{"text":"Oh, so you you at at the moment, you are not in Australia.","start":2676.705,"end":2679.745,"sentiment":"neutral","sentiment_score":-0.03595294960989402}],"sentiment":"neutral","sentiment_score":0.017313092045726314,"num_words":31,"start":2632.79,"end":2679.745},{"sentences":[{"text":"You are from The Philippines.","start":2679.745,"end":2680.885,"sentiment":"neutral","sentiment_score":-0.012169547379016876},{"text":"Yeah?","start":2680.945,"end":2681.445,"sentiment":"neutral","sentiment_score":0.009240444749593736},{"text":"Oh, I thought you are in Australia.","start":2683.29,"end":2685.23,"sentiment":"neutral","sentiment_score":-0.009464084569896971},{"text":"Oh, I feel in Melbourne.","start":2687.19,"end":2695.23,"sentiment":"neutral","sentiment_score":-0.0011437434703111642},{"text":"Okay.","start":2695.29,"end":2695.61,"sentiment":"neutral","sentiment_score":0.12380531430244446}],"sentiment":"neutral","sentiment_score":0.000012142779795747055,"num_words":19,"start":2679.745,"end":2695.61},{"sentences":[{"text":"Good.","start":2695.61,"end":2696.11,"sentiment":"neutral","sentiment_score":0.2747941017150879},{"text":"Which which part in Philippines?","start":2696.275,"end":2697.875,"sentiment":"neutral","sentiment_score":0.03331383541226387},{"text":"Manila?","start":2697.875,"end":2698.375,"sentiment":"neutral","sentiment_score":0.0239005945622921},{"text":"Oh, no.","start":2702.355,"end":2702.915,"sentiment":"neutral","sentiment_score":0.008715502917766571},{"text":"Yeah.","start":2702.915,"end":2703.235,"sentiment":"neutral","sentiment_score":0.038150202482938766}],"sentiment":"neutral","sentiment_score":0.05208450816571712,"num_words":10,"start":2695.61,"end":2703.235},{"sentences":[{"text":"I wanna visit The Philippines one day.","start":2703.235,"end":2705.4949,"sentiment":"neutral","sentiment_score":0.08849003378834043},{"text":"It's good to visit?","start":2708.195,"end":2709.735,"sentiment":"neutral","sentiment_score":0.3183083012700081},{"text":"Okay.","start":2714.49,"end":2714.99,"sentiment":"neutral","sentiment_score":0.09667359292507172},{"text":"Yeah.","start":2720.01,"end":2720.4102,"sentiment":"neutral","sentiment_score":0.12540848553180697},{"text":"I'm connecting.","start":2720.4102,"end":2721.23,"sentiment":"neutral","sentiment_score":0.17792414128780365}],"sentiment":"neutral","sentiment_score":0.16470625350872675,"num_words":15,"start":2703.235,"end":2721.23},{"sentences":[{"text":"Okay.","start":2721.29,"end":2721.6902,"sentiment":"neutral","sentiment_score":0.2276088446378708},{"text":"Connected successfully.","start":2721.6902,"end":2722.9102,"sentiment":"positive","sentiment_score":0.41819676756858826},{"text":"Okay.","start":2724.565,"end":2724.805,"sentiment":"positive","sentiment_score":0.35167521238327026},{"text":"Perfect.","start":2724.805,"end":2725.305,"sentiment":"positive","sentiment_score":0.546474814414978},{"text":"Let's see if the Internet YouTube is working.","start":2725.365,"end":2727.865,"sentiment":"neutral","sentiment_score":0.21381906419992447}],"sentiment":"neutral","sentiment_score":0.28251576309020704,"num_words":13,"start":2721.29,"end":2727.865},{"sentences":[{"text":"My router?","start":2765.135,"end":2765.955,"sentiment":"neutral","sentiment_score":-0.02047054748982191},{"text":"I think it has I don't Oh, I I hope it works.","start":2766.06,"end":2783.325,"sentiment":"neutral","sentiment_score":0.012467999632159868},{"text":"Because so if if if I can go and buy the cable and and, like, once I buy the cable, like, 10 meter cable, that they I have to plug it in from the router?","start":2784.025,"end":2798.12,"sentiment":"neutral","sentiment_score":0.013599209540656635},{"text":"Yeah.","start":2799.46,"end":2799.94,"sentiment":"neutral","sentiment_score":0.0053441449999809265},{"text":"That that like, where exactly is the router I have to plug it?","start":2799.94,"end":2803.06,"sentiment":"neutral","sentiment_score":0.0003255725336762575}],"sentiment":"neutral","sentiment_score":0.00943212416614332,"num_words":63,"start":2765.135,"end":2803.06},{"sentences":[{"text":"Anywhere in the router?","start":2803.06,"end":2804.28,"sentiment":"neutral","sentiment_score":-0.002363614272326231},{"text":"Yeah.","start":2815.045,"end":2815.545,"sentiment":"neutral","sentiment_score":0.02058865875005722},{"text":"Yeah.","start":2816.165,"end":2816.665,"sentiment":"neutral","sentiment_score":0.0646779015660286},{"text":"Oh, it said Lane 1.","start":2827.49,"end":2828.6902,"sentiment":"neutral","sentiment_score":0.011929339170455933},{"text":"Lane 1.","start":2828.6902,"end":2829.09,"sentiment":"neutral","sentiment_score":0.0065407948568463326}],"sentiment":"neutral","sentiment_score":0.011426183753288709,"num_words":13,"start":2803.06,"end":2829.09},{"sentences":[{"text":"Is that where I should plug in there?","start":2829.09,"end":2831.03,"sentiment":"neutral","sentiment_score":0.009595486742909998},{"text":"Oh, okay.","start":2834.745,"end":2835.8052,"sentiment":"neutral","sentiment_score":0.11690828204154968},{"text":"It's more more faster.","start":2838.5051,"end":2839.5452,"sentiment":"neutral","sentiment_score":0.259859599173069},{"text":"It's gonna be more faster.","start":2839.5452,"end":2840.685,"sentiment":"neutral","sentiment_score":0.2217215269804001},{"text":"Oh, okay.","start":2843.7852,"end":2844.6052,"sentiment":"neutral","sentiment_score":0.13108974695205688}],"sentiment":"neutral","sentiment_score":0.1295621896916557,"num_words":21,"start":2829.09,"end":2844.6052},{"sentences":[{"text":"I understand.","start":2844.8252,"end":2845.485,"sentiment":"neutral","sentiment_score":0.1825200319290161},{"text":"Thank you for your help.","start":2845.8652,"end":2847.0652,"sentiment":"positive","sentiment_score":0.45786175727844236},{"text":"I appreciate it, Marie.","start":2847.0652,"end":2848.2852,"sentiment":"positive","sentiment_score":0.47514525055885315},{"text":"Okay.","start":2853.68,"end":2854.0,"sentiment":"neutral","sentiment_score":0.25005581974983215},{"text":"Thank you so much.","start":2854.0,"end":2855.06,"sentiment":"positive","sentiment_score":0.7417086064815521}],"sentiment":"positive","sentiment_score":0.4857387561351061,"num_words":16,"start":2844.8252,"end":2855.06},{"sentences":[{"text":"Thank you.","start":2856.56,"end":2857.3,"sentiment":"positive","sentiment_score":0.7822098135948181},{"text":"You too.","start":2858.1602,"end":2858.72,"sentiment":"positive","sentiment_score":0.384565606713295},{"text":"Bye bye.","start":2858.72,"end":2859.46,"sentiment":"neutral","sentiment_score":0.03255871310830116}],"sentiment":"positive","sentiment_score":0.3997780444721381,"num_words":6,"start":2856.56,"end":2859.46}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you?\n\nChannel 1: Yeah. Hello, Marina. This is Jack. I spoke to you before regarding my Internet connection.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Yeah. Hi. How are you?\n\nChannel 0: Yes, Amber. Thanks for asking. May I have your phone number, please, for me to check your account?\n\nChannel 1: Yeah. It's Jack Jack Jack Curia.\n\nChannel 0: Yeah. Okay. Yeah. Do you already have the new router?\n\nChannel 1: Yeah. I have the new router. My your colleague, he sent me one called the Isuzu something the Isuzu router.\n\nChannel 0: Asus router.\n\nChannel 1: And yeah. The Isuzu one. I'll just have the model here.\n\nChannel 0: Mhmm.\n\nChannel 1: So, basically,\n\nChannel 0: Okay.\n\nChannel 1: it's called the Isuzu r t a x\n\nChannel 0: Asus.\n\nChannel 1: 1,800 s.\n\nChannel 0: Sorry? Asus.\n\nChannel 1: So it is a x 1,000\n\nChannel 0: E\n\nChannel 1: eight\n\nChannel 0: x.\n\nChannel 1: 100 s\n\nChannel 0: 2,800. Mhmm.\n\nChannel 1: s dual router. It's a Wi Fi six one.\n\nChannel 0: Gigawifi?\n\nChannel 1: Yep. Yeah. Wi Fi six. Yeah.\n\nChannel 0: Does it has a giga or a WiFi six only?\n\nChannel 1: It has Wi Fi six. That's your code if you send me. It says Wi Fi six.\n\nChannel 0: Wi Fi six. My colleague send you so that router is from Erta or your colleague?\n\nChannel 1: Yeah. No. No. That's it. You tell me to buy this one.\n\nIt's good one.\n\nChannel 0: My colleague mentioned advised you to get this router.\n\nChannel 1: Yeah. He said he can send me one or if if I want, I can go to JB Hi Fi and purchase one. But the the the reason I don't wanna wait too long, that's why I just went and purchased one, to be honest.\n\nChannel 0: Okay. Did you try to connect this router already or\n\nChannel 1: Yeah.\n\nChannel 0: not\n\nChannel 1: So\n\nChannel 0: yet?\n\nChannel 1: I just purchased it, and I put the I plug in the cables and everything, but I don't know what to do now. Like, what do I have to do\n\nChannel 0: Did you already enter the\n\nChannel 1: now?\n\nChannel 0: PPPOE credentials to the router or not yet?\n\nChannel 1: Not not yet.\n\nChannel 0: Okay. I see. So let me just check your account here.\n\nChannel 1: So I already disconnected the WiFi on my desktop, and I put the username and all that. It's all connected. And on the on the browser, I opened the browser and I put what was it? One nine two one six eight dot one point one. Hello?\n\nChannel 0: Yes. I'm still here. Just checking\n\nChannel 1: Yeah.\n\nChannel 0: on your end as well. Yeah. Then after you enter the credentials, what does it says?\n\nChannel 1: Here it says welcome to Azusa router. HTTPS is actively more secure web protocol. We strongly suggest to via\n\nChannel 0: Mhmm.\n\nChannel 1: HTTPS protocol. Please download certificate and install it. Trust road certification authorization store, and then click here to continue. I already download the certificate and installed it.\n\nChannel 0: Actually, no need for you to do that one. We just need to end you just need to enter the credentials, the PPPo\n\nChannel 1: Credential?\n\nChannel 0: username and password. Yeah.\n\nChannel 1: Where do I enter them exactly? Where where do I put them?\n\nChannel 0: As the router's interface.\n\nChannel 1: Yep. How\n\nChannel 0: Did\n\nChannel 1: do I enter?\n\nChannel 0: you do a TeamViewer with my colleague\n\nChannel 1: No.\n\nChannel 0: before? Okay.\n\nChannel 1: Yeah. So how do I get it into the router's interface?\n\nChannel 0: So is the router plugged to the NTD box\n\nChannel 1: Yes.\n\nChannel 0: already and connect it from the NTD box to the one port on your router, w a n port,\n\nChannel 1: Yes. Correct.\n\nChannel 0: not in\n\nChannel 1: Yep.\n\nChannel 0: your Asus router. Okay.\n\nChannel 1: Yep.\n\nChannel 0: And your device is connected to the router's Wi Fi\n\nChannel 1: Yes.\n\nChannel 0: even without Internet access yet?\n\nChannel 1: No. Because I didn't put the the credential, the p p o e.\n\nChannel 0: Yeah. So you're are using your phone, laptop, or a computer?\n\nChannel 1: Computer desktop.\n\nChannel 0: Okay. So you're isn't is it possible that you connect your computer directly to the router using a wired, like, a LAN cable?\n\nChannel 1: Yeah. I already connected it yesterday with your colleague, and it was working fine. No problem.\n\nChannel 0: Well, what do you mean it's working fine? You have Internet?\n\nChannel 1: Yeah. It was it was working. Like, I connected directly from that cable from the black small box directly to my computer, and the Internet was working. And he advised me to get a new router. So I just went and got the new router.\n\nChannel 0: Why did you get a new router if the Internet is already working before?\n\nChannel 1: Because it was only working through the cable. That's why.\n\nChannel 0: It's not working via wireless,\n\nChannel 1: Yeah. It\n\nChannel 0: like\n\nChannel 1: was not\n\nChannel 0: when you\n\nChannel 1: working via\n\nChannel 0: connect\n\nChannel 1: the\n\nChannel 0: your phone\n\nChannel 1: yeah.\n\nChannel 0: to the Wi Fi.\n\nChannel 1: Yes.\n\nChannel 0: Okay. K. So your computer is connected now via wired. Correct?\n\nChannel 1: No. No. It's not connected by a wire. It's basically I'm not I'm not using any cables. I just plugged in the new router.\n\nOh, yeah. I'd I'd I'm just trying to connect the stuff now. If you could help me pull this, I'll be good.\n\nChannel 0: Yeah. But you mentioned that you connect your router your previous router using a wired one. Can we try to connect it now to again to the new router using a wired as well Router to your computer.\n\nChannel 1: From my router to computer? What do you mean? Like, you want the cable exact towards to my computer?\n\nChannel 0: Do you have a LAN cable\n\nChannel 1: Yeah. I have the link.\n\nChannel 0: that you that you can connect your lock computer directly to the router?\n\nChannel 1: Please don't. Just don't confuse me. Okay. Your colleague tell me to go and get a new router. Okay?\n\nI went and I purchased a new router. Okay? All I have to do now is connect to the the triple p o e. Okay? And that's it.\n\nChannel 0: Mhmm.\n\nChannel 1: So we can use the wireless. I don't know why why you're confusing. Like, you're telling me to plug it straight to the computer. Why are we doing that? I don't need to plug it.\n\nI know it's gonna work. So we need to connect to the straight to the to the wireless. Okay? I'm just\n\nChannel 0: Yeah.\n\nChannel 1: it's been\n\nChannel 0: It's\n\nChannel 1: three\n\nChannel 0: just\n\nChannel 1: days with no Internet connection, and your company has been very horrible, to be honest, you know? I'm very I'm very upset now. Okay? I'm thinking to cancel everything now.\n\nChannel 0: Yeah. We understand. But please do know that the service is already active since the day you sign\n\nChannel 1: Yeah. It's\n\nChannel 0: up.\n\nChannel 1: not active.\n\nChannel 0: We just\n\nChannel 1: I'm\n\nChannel 0: need\n\nChannel 1: not\n\nChannel 0: the\n\nChannel 1: receiving\n\nChannel 0: compatible\n\nChannel 1: any Internet.\n\nChannel 0: router.\n\nChannel 1: I don't have any Internet connection. What do you mean active? It's not\n\nChannel 0: Yeah.\n\nChannel 1: active.\n\nChannel 0: Because\n\nChannel 1: Okay?\n\nChannel 0: your router is not compatible with the service.\n\nChannel 1: Yeah.\n\nChannel 0: That's\n\nChannel 1: That's\n\nChannel 0: why\n\nChannel 1: why your\n\nChannel 0: we\n\nChannel 1: colleague,\n\nChannel 0: cannot\n\nChannel 1: he tell\n\nChannel 0: establish\n\nChannel 1: me\n\nChannel 0: a connection.\n\nChannel 1: it's it's everything is a green light. Everything is working with the new router with the old router. Okay? I take it to the shop and they tested it. Everything is working.\n\nI don't know why you say it's not working. Okay. Anyway, I went and I purchased the new router. Your colleague, he told me about. Okay?\n\nAnd now I still don't have connection. And you're telling me I don't know what you're telling me, to be honest. You're telling me to plug the the cable towards the computer. I don't need that. I need the Wi Fi.\n\nI I need the wireless connection. Okay? That's how it's supposed to be.\n\nChannel 0: Yeah. Yeah. That's that's no problem. It's just much better if you're using a wired one to your from your computer to the router for us to make sure that your computer is connected to the Wi Fi and will not be disconnected unlike if wireless. But we can proceed with entering the credentials even though you're just using a wireless one.\n\nNow let's open let's log in to the router's interface. Open a browser on your computer. Then in the address bar, type the IP address printed on the back of your router. Then once the IP address is\n\nChannel 1: Oh,\n\nChannel 0: entered\n\nChannel 1: just step by step, please. One second. Step by step.\n\nChannel 0: okay.\n\nChannel 1: Gotcha.\n\nChannel 0: Sure.\n\nChannel 1: So now here, where where where exactly where do I put the the new the the interface? How how do I enter the interface? What do you mean by enter the interface? You mean the\n\nChannel 0: Are\n\nChannel 1: one\n\nChannel 0: you\n\nChannel 1: point\n\nChannel 0: now on the browser on your computer?\n\nChannel 1: Yeah. I opened the browser and then what do I put?\n\nChannel 0: Yeah. Just to make sure, you're still connected to the Wi Fi to the router's Wi Fi. Right? Even without even no Internet connection yet.\n\nChannel 1: Yeah. Even low Internet connection. I'm already connected\n\nChannel 0: Yes.\n\nChannel 1: to the\n\nChannel 0: You're connected. Okay. So in the address bar\n\nChannel 1: Yeah.\n\nChannel 0: at the browser, type the IP address printed on the back of your router.\n\nChannel 1: Printed on the back of the router. You mean the\n\nChannel 0: Yeah.\n\nChannel 1: router or you mean the black box?\n\nChannel 0: The router. The\n\nChannel 1: There is\n\nChannel 0: ASUS.\n\nChannel 1: no IP address printed on the back of the router. You mean the one nine something? Is\n\nChannel 0: Yeah.\n\nChannel 1: that the one one nine one six eight?\n\nChannel 0: Yeah. It says IP address or there's no IP address written? It's just one nine two.\n\nChannel 1: Yeah. That that there is no IP address written on the on the router. That's the thing, you know.\n\nChannel 0: Is it okay if I request a picture? Just via WhatsApp\n\nChannel 1: Yeah. And where where\n\nChannel 0: right\n\nChannel 1: do\n\nChannel 0: now.\n\nChannel 1: I can you send me a message on WhatsApp so I can send it to you?\n\nChannel 0: I think my colleagues and you already have a conversation via WhatsApp.\n\nChannel 1: Oh, my\n\nChannel 0: You can just message there or\n\nChannel 1: god.\n\nChannel 0: reply.\n\nChannel 1: Oh, yeah. I I I send it now. It's loading. Okay.\n\nChannel 0: Okay. I thought you're getting this router, the one that you\n\nChannel 1: You\n\nChannel 0: you send\n\nChannel 1: think she\n\nChannel 0: us the\n\nChannel 1: said\n\nChannel 0: picture,\n\nChannel 1: another\n\nChannel 0: the 10\n\nChannel 1: one?\n\nChannel 0: d v.\n\nChannel 1: No. I don't know, man. Just everything is so confusing with you guys. I don't know. It's been three days long connection.\n\nI got the new router and it's still becoming too difficult.\n\nChannel 0: Am I speaking\n\nChannel 1: I don't\n\nChannel 0: with\n\nChannel 1: know.\n\nChannel 0: Jack Girio? Right?\n\nChannel 1: Yes. Yes. You're speaking to Jack Curio. Yeah.\n\nChannel 0: Yeah. Yeah. You just send us today a picture of the Tenda b e 3,600 dual band Wi Fi seven router.\n\nChannel 1: Yeah. I was thinking to buy this one, and then your colleague,\n\nChannel 0: Mhmm.\n\nChannel 1: he told me the other one is better. I don't\n\nChannel 0: Other one, this router that we're troubleshooting.\n\nChannel 1: know. Yeah. This one now.\n\nChannel 0: Okay.\n\nChannel 1: Like, we haven't even started the login. You know, it should work. This one should work as well.\n\nChannel 0: I see there's no IP address. Hang on. Let me just review the picture. Upon checking here, the IP address is the factory default setting. Can you see that one?\n\nChannel 1: Factory default setting. Which one do you mean? Which number?\n\nChannel 0: It says here factory default setting HTTP\n\nChannel 1: H t p t.\n\nChannel 0: //www.acesrouter. Sir, it's kinda blurred or router.com.\n\nChannel 1: Well, what what exactly does it say?\n\nChannel 0: On the black part of your router,\n\nChannel 1: It says Mac. What connection? SSID. Where where?\n\nChannel 0: Can you see ACES model r t\n\nChannel 1: Yep.\n\nChannel 0: a x\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: below that one?\n\nChannel 1: Oh, okay. Yep.\n\nChannel 0: Can you see factory default setting HTTP? Can you see that? Can you see that one? Hello? Can you hear me?\n\nChannel 1: Yeah. Trying to find the\n\nChannel 0: Yes.\n\nChannel 1: the website. Acesrouter.com. Okay. Acesrouter.com.\n\nChannel 0: Yeah. Just copy it as it is, the httpupuntilthe.com. Then once entered, it should bring you to a web page again asking username and password.\n\nChannel 1: Yeah. I'm just gonna take one. So\n\nChannel 0: Kindly let me know if you\n\nChannel 1: so\n\nChannel 0: are done\n\nChannel 1: s\n\nChannel 0: answering the\n\nChannel 1: tpp.\n\nChannel 0: HTTP.\n\nChannel 1: Okay. So after this, I just go to the website. Okay. Yeah. I'm I'm on the website now.\n\nIt says welcome\n\nChannel 0: Yeah.\n\nChannel 1: to this router.\n\nChannel 0: Mhmm.\n\nChannel 1: Do you want me to send you a picture?\n\nChannel 0: Yeah. Can you send me screen screenshot, please? It did not ask you anymore for a username and password unlike before?\n\nChannel 1: It just asked me because I'm already connected to the Internet. I'm already see, I'm already connected. You see that?\n\nChannel 0: No. After you enter the the link, it did not ask you a username and password, or you still entered it?\n\nChannel 1: No. Just say I'll I'll I'll send you the screenshot so you can see.\n\nChannel 0: Okay.\n\nChannel 1: Your colleague, you keep messaging me, I think.\n\nChannel 0: Yeah. Because he's not aware though. We're on the phone right now.\n\nChannel 1: Yeah. Did you receive the photo or not?\n\nChannel 0: Not yet.\n\nChannel 1: Yeah. It's loading now. I should\n\nChannel 0: But I can see your typing.\n\nChannel 1: received. Yep. You should receive the message the photo.\n\nChannel 0: Yeah. Let me just review it. Hang on. So just to confirm\n\nChannel 1: Click to continue.\n\nChannel 0: Yes. Mhmm.\n\nChannel 1: Yeah. And then after I turn when using, it turns to me\n\nChannel 0: Mhmm. Can you send me a screenshot again, please?\n\nChannel 1: Yep. When using\n\nChannel 0: So this is\n\nChannel 1: HTC.\n\nChannel 0: this is what you get after you enter the h t t p\n\nChannel 1: Yeah. So\n\nChannel 0: slash /ww.aces.\n\nChannel 1: yeah. Yeah. And then I put this one. No. I I send you the picture.\n\nIt says when using\n\nChannel 0: Okay.\n\nChannel 1: HTTPS protocol, your\n\nChannel 0: Mhmm.\n\nChannel 1: browser may show a security certificate warning. The connection to Asus router setting page wwarouter. Remains Sure. Yes or no?\n\nChannel 0: Hang on. Let me just check. Can we click yes? Let's try. Actually, this is the first time I encountered this kind of configuration.\n\nChannel 1: Yeah. They say your connection is in private. Attackers may might try to steal your information from your IP address. For example, password, messages, credit card. And\n\nChannel 0: Mhmm.\n\nChannel 1: it tells me advanced or go back.\n\nChannel 0: Can you send me screenshot again, please?\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Would you be able to use the the TeamViewer on on your end and, like, offline with no Internet?\n\nChannel 0: Actually, I'm not sure because when we're using a TeamViewer, it should have an Internet. But we can try right now for me to access remotely your computer.\n\nChannel 1: Yeah. Let's let's try this way first and see if we can do it. Yeah. Should\n\nChannel 0: Okay.\n\nChannel 1: receive\n\nChannel 0: Sure.\n\nChannel 1: the photo. Advanced.\n\nChannel 0: Can you click advance, please?\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm. Then let me know what what are the options.\n\nChannel 1: So so they give me continue to one nine and save for this router. This this server couldn't prove that it's the IP address one nine\n\nChannel 0: Okay.\n\nChannel 1: two. It's security. If it is not trusted to your computer, this may cause misconfiguration or attacker interruption to your connection. Continue. I'll\n\nChannel 0: Okay.\n\nChannel 1: just take\n\nChannel 0: Yeah.\n\nChannel 1: a\n\nChannel 0: Can you click yeah. Continue.\n\nChannel 1: Alright. Now here I have the user agreement. I approve, agree.\n\nChannel 0: Can\n\nChannel 1: Okay.\n\nChannel 0: you take a screenshot, please? Can I see?\n\nChannel 1: Yeah. I just say agree. This one, privacy policy. Agree. Okay.\n\nCreate a network. Yes. I have the four I send you.\n\nChannel 0: Okay.\n\nChannel 1: Create a new network. Advanced setting. Should I I send you the picture. Which one should I click?\n\nChannel 0: Yeah.\n\nChannel 1: Create a\n\nChannel 0: Let\n\nChannel 1: new\n\nChannel 0: me just check the picture. Still waiting.\n\nChannel 1: Yep. Advanced setting? Okay. Should I click advanced setting?\n\nChannel 0: Yes, please.\n\nChannel 1: Yeah. No. It's still there. Okay. Here, this is I send you the choose operation mode upload.\n\nI send you the page. Come on. Work.\n\nChannel 0: Can I see the option for the choose operation mode? Please click the arrow.\n\nChannel 1: Yep. Choose operation mode.\n\nChannel 0: Okay. Let me just review the picture. Hang on.\n\nChannel 1: Your colleague, he tell me to press on the wireless router mode.\n\nChannel 0: Yeah. I was just about to tell you. Can we try to click that?\n\nChannel 1: Yep. And then here it says PPE, TTT something.\n\nChannel 0: Yeah. Yeah. Can you select that one p p p p p p o e, then\n\nChannel 1: I'll\n\nChannel 0: type in\n\nChannel 1: I'll\n\nChannel 0: the\n\nChannel 1: take\n\nChannel 0: username\n\nChannel 1: the photo.\n\nChannel 0: and password? Mhmm.\n\nChannel 1: I'll\n\nChannel 0: Okay.\n\nChannel 1: send\n\nChannel 0: Sure.\n\nChannel 1: you.\n\nChannel 0: So select the PPPOE, then\n\nChannel 1: Yeah.\n\nChannel 0: after that, it should be asking you username and password.\n\nChannel 1: Yeah.\n\nChannel 0: Just type in the username and password we provided you. I think\n\nChannel 1: Yeah.\n\nChannel 0: it's already here as well on your chats with my colleagues. Mhmm.\n\nChannel 1: I'll put the I'll copy and paste it, and then I'll take it further.\n\nChannel 0: Okay. Yeah. Kindly click next, please.\n\nChannel 1: Alright. Next.\n\nChannel 0: Mhmm.\n\nChannel 1: So now it says save your password. Should I save or not? Save?\n\nChannel 0: The PPPOEPassword?\n\nChannel 1: Oh, no. No. Sorry. It shows on the website. Maybe just save.\n\nIt doesn't matter. And now it says apply. I I send you the picture maybe.\n\nChannel 0: Yeah.\n\nChannel 1: There is one box. I don't know if I need to take it.\n\nChannel 0: Yeah. Kindly send me the screenshot so we can confirm.\n\nChannel 1: Separate one g.\n\nChannel 0: Yeah. So I think this is for the Wi Fi name and Wi Fi password.\n\nChannel 1: So should I just click apply, or what\n\nChannel 0: Yep.\n\nChannel 1: should I do?\n\nChannel 0: Just click apply. Let's just skip\n\nChannel 1: Apply.\n\nChannel 0: this one.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So now it says Admin and then the password here. It says next. I send you\n\nChannel 0: Okay.\n\nChannel 1: the picture.\n\nChannel 0: Okay. Can we click next again until\n\nChannel 1: Yeah.\n\nChannel 0: it's done? Mhmm.\n\nChannel 1: I I just send you the picture.\n\nChannel 0: Okay.\n\nChannel 1: Use the default local login. I just say next. Better. I send you the call on a second.\n\nChannel 0: Now can we click next, please?\n\nChannel 1: Yep. I'm clicking next. Now it's loading. Now here it says username and password.\n\nChannel 0: Mhmm.\n\nChannel 1: Internet connection is finished, it says.\n\nChannel 0: Mhmm.\n\nChannel 1: I send you the picture.\n\nChannel 0: Okay.\n\nChannel 1: Once the new SSD is connected, go back to The US router for more advanced setting. So what what should I do now?\n\nChannel 0: Can you send me a screenshot? Okay.\n\nChannel 1: I already\n\nChannel 0: Hang on.\n\nChannel 1: said you want. Once the new you said this, let's go back to for now, the new system. Okay. Now here, I have the new stuff here. Something come here.\n\nChannel 0: Mhmm. That's just it says the Internet connection setting is finished, So you should establish a Internet now after a few minutes.\n\nChannel 1: Yeah. I I have the Internet here. It says checking connection. I send you the picture.\n\nChannel 0: Okay.\n\nChannel 1: Please wait while verifying.\n\nChannel 0: Mhmm. Okay. That may take a few minutes.\n\nChannel 1: You're calling. You send me some stuff. I don't know what you mean.\n\nChannel 0: Let me just check.\n\nChannel 1: So he said about the username if I wanna change it. Is that right? Yeah.\n\nChannel 0: Yeah. No need for for you to change it. Is the Internet status still check connection?\n\nChannel 1: Yeah. Checking connection.\n\nChannel 0: Mhmm.\n\nChannel 1: Says wait\n\nChannel 0: Okay.\n\nChannel 1: while while I'm at I send you the picture.\n\nChannel 0: Yeah.\n\nChannel 1: That's for sure.\n\nChannel 0: Wait a while for verifying. Let's just\n\nChannel 1: Mhmm.\n\nChannel 0: wait for it.\n\nChannel 1: Oh, he want me to change the name the Wi Fi name.\n\nChannel 0: Yeah. We can yeah. You can do that later on.\n\nChannel 1: Yeah. Later. Not the issue.\n\nChannel 0: Mhmm.\n\nChannel 1: I just wanna have the connection now.\n\nChannel 0: Mhmm. That's your top priority. While we're waiting, is it okay if you send me the picture of how the key how did you connect the cables? The cable to the router from the router to the NTT box. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm. Okay. Got it. Just checking. Mhmm.\n\nYeah. So all is properly plugged in. Is it still checking connection?\n\nChannel 1: Yeah. It's still checking connection.\n\nChannel 0: Can you try to click the reboot next to the log out?\n\nChannel 1: Are you sure? Maybe you should wait a little bit longer.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. I think it's better to wait a little bit. Maybe another one or two minutes because I don't wanna mess up the system. You know?\n\nChannel 0: Yeah.\n\nChannel 1: I'm checking the Internet now. Yeah.\n\nChannel 0: Thank\n\nChannel 1: The\n\nChannel 0: you.\n\nChannel 1: Internet is working, actually. You know that? Am I right?\n\nChannel 0: Hello? Yes.\n\nChannel 1: Hello? Yeah.\n\nChannel 0: I can\n\nChannel 1: Yeah.\n\nChannel 0: hear you.\n\nChannel 1: I'm I'm checking\n\nChannel 0: Mhmm.\n\nChannel 1: the Internet, like, eyebrows on the Internet,\n\nChannel 0: Mhmm.\n\nChannel 1: and the Internet is working.\n\nChannel 0: It's working?\n\nChannel 1: Yeah. The Internet is working, but it says\n\nChannel 0: Yeah.\n\nChannel 1: here the connection still, but the Internet is working fine.\n\nChannel 0: Okay. Can we try it to other device, like, on your phone? Let's try\n\nChannel 1: Yeah.\n\nChannel 0: to use\n\nChannel 1: That's\n\nChannel 0: it again\n\nChannel 1: fine. Let's see.\n\nChannel 0: to double check.\n\nChannel 1: Yeah. I will I will close the hotspot, and I will I will I will go to the Wi Fi.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: Okay. Now I put the Wi Fi. Okay. Let me go to YouTube maybe. I open it, but I actually yes.\n\nChannel 0: It's working now?\n\nChannel 1: Yeah. Yeah. It's working.\n\nChannel 0: Okay. Great.\n\nChannel 1: Yeah. The Internet\n\nChannel 0: So\n\nChannel 1: is\n\nChannel 0: you're all set now. Yeah. So if you run into any issues or have more questions, feel free to give us a call anytime\n\nChannel 1: working.\n\nChannel 0: or\n\nChannel 1: Yeah.\n\nChannel 0: call us\n\nChannel 1: But\n\nChannel 0: via WhatsApp.\n\nChannel 1: the the speed\n\nChannel 0: Yeah.\n\nChannel 1: is good. Like, the Internet speed, I I choose a good speed. Yeah? I just wanna test the speed.\n\nChannel 0: Yeah. Let me just check as well here on your end the speed.\n\nChannel 1: Yeah.\n\nChannel 0: Can you\n\nChannel 1: I'm\n\nChannel 0: select\n\nChannel 1: I'm just checking the speed now. Let's see what I get.\n\nChannel 0: I think you should run a speed test via computer.\n\nChannel 1: Yeah. I'm doing the via computer.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Much\n\nChannel 1: it\n\nChannel 0: better if you\n\nChannel 1: says\n\nChannel 0: run it via a wired\n\nChannel 1: one\n\nChannel 0: cable\n\nChannel 1: 20.\n\nChannel 0: so that you will get the\n\nChannel 1: So\n\nChannel 0: accurate one\n\nChannel 1: I\n\nChannel 0: using\n\nChannel 1: wanna ask\n\nChannel 0: speed\n\nChannel 1: you something.\n\nChannel 0: test.net.\n\nChannel 1: If I want, like, a super fast Internet, should I because should I plug in, like, a cable directly from the\n\nChannel 0: Yeah.\n\nChannel 1: router to my computer if I want, like, a super\n\nChannel 0: Yeah. That so that your computer will get the accurate speed since it's connected via wired. Unlike if wireless only, sometimes there's a signal interference, especially when too many devices is connected.\n\nChannel 1: And now I get this speed. It says for the download, it's 32.9. And then\n\nChannel 0: Sorry?\n\nChannel 1: upload is\n\nChannel 0: How much?\n\nChannel 1: 9.77. Why is it like that? It should be more, isn't it?\n\nChannel 0: Sorry. What did what is the\n\nChannel 1: The Internet is is is in that shouldn't be fast.\n\nChannel 0: result? Yeah. Can you dictate again the result? Sorry.\n\nChannel 1: I'm just doing a test because I did the the it says the Mbps download is 94Point2.\n\nChannel 0: Mhmm.\n\nChannel 1: And now the the upload, I get 13Point6. Is it is it good?\n\nChannel 0: 1313Point6 or\n\nChannel 1: Yeah.\n\nChannel 0: 33\n\nChannel 1: No. No.\n\nChannel 0: 0.\n\nChannel 1: 13.6. 13.6\n\nChannel 0: One three point\n\nChannel 1: for\n\nChannel 0: six.\n\nChannel 1: the for the upload for the upload. For the download, I\n\nChannel 0: Mhmm.\n\nChannel 1: get\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: yeah.\n\nChannel 0: You're you're getting the right speed since your device is all your phone is also connected. So that's why it's not getting 100 over 20.\n\nChannel 1: So I can connect the TV. I have a smart TV. I can connect it?\n\nChannel 0: Yeah. You can connect it. Just find the Wi Fi name on your TV on the available Wi Fi.\n\nChannel 1: Okay. Let me connect\n\nChannel 0: Yeah.\n\nChannel 1: it, see\n\nChannel 0: Then\n\nChannel 1: if it\n\nChannel 0: just the password. Yeah.\n\nChannel 1: Okay. It showed the WiFi. MYM5T. You're from The Philippines, Lauren?\n\nChannel 0: Yes.\n\nChannel 1: Oh, so you you at at the moment, you are not in Australia. You are from The Philippines. Yeah?\n\nChannel 0: Yeah.\n\nChannel 1: Oh, I thought you are in Australia.\n\nChannel 0: No.\n\nChannel 1: Oh,\n\nChannel 0: Because we do not have office yet,\n\nChannel 1: I\n\nChannel 0: but soon on Melbourne.\n\nChannel 1: feel in Melbourne. Okay. Good.\n\nChannel 0: Yes.\n\nChannel 1: Which which part in Philippines? Manila? Oh, no. Yeah. I wanna visit The Philippines one day.\n\nChannel 0: Yeah. Yeah. You should.\n\nChannel 1: It's good to visit?\n\nChannel 0: Yeah. Actually\n\nChannel 1: Okay. Yeah. I'm connecting. Okay. Connected successfully.\n\nOkay. Perfect. Let's see if the Internet YouTube is working.\n\nChannel 0: Mhmm. So wired connections are usually faster and more stable because the device connects directly to the router. That's why I recommending you to connect your computer via wired one. So because Wi Fi speed can be reduced by distance if wireless, like on walls, interference, the Wi Fi band being used in the device capability. So for better yeah.\n\nFor better wireless speed, connect to the five g. Does your router have five g?\n\nChannel 1: My router? I think it has I don't\n\nChannel 0: Yeah. Yeah. And stay closer to the router. If the wired speed reaches the expected LAN speed, the Internet service itself is working properly like what\n\nChannel 1: Oh,\n\nChannel 0: you get.\n\nChannel 1: I I\n\nChannel 0: And\n\nChannel 1: hope\n\nChannel 0: there's\n\nChannel 1: it works.\n\nChannel 0: something. Yeah.\n\nChannel 1: Because so if if if I can go and buy the cable and and, like, once I buy the cable, like, 10 meter cable, that they I have to plug it in from the router? Yeah. That that like,\n\nChannel 0: Mhmm.\n\nChannel 1: where\n\nChannel 0: Yeah.\n\nChannel 1: exactly is the router I have to plug it? Anywhere in the router?\n\nChannel 0: Yeah. Anywhere on the router next to the WAN port because the NTT box is connected to the WAN port, right,\n\nChannel 1: Yeah.\n\nChannel 0: right now? Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Should always be there. So the available port next to it, you can connect either TV, laptop, or computer.\n\nChannel 1: Oh, it said Lane 1. Lane 1. Is that where I should plug\n\nChannel 0: Yeah.\n\nChannel 1: in there?\n\nChannel 0: LAN 1, LAN 2, or LAN 3.\n\nChannel 1: Oh,\n\nChannel 0: Those\n\nChannel 1: okay.\n\nChannel 0: will work well.\n\nChannel 1: It's more more faster. It's gonna be more faster.\n\nChannel 0: Yeah. Then the wireless one.\n\nChannel 1: Oh, okay. I understand. Thank you for\n\nChannel 0: Mhmm.\n\nChannel 1: your help. I appreciate it, Marie.\n\nChannel 0: Yeah. You're welcome. Just give us a callback again if you run into any issues\n\nChannel 1: Okay. Thank you so\n\nChannel 0: so\n\nChannel 1: much.\n\nChannel 0: we can assist you with that. Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: Have a great day. Bye.\n\nChannel 1: You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.20399361848831177},{"text":"Good afternoon.","start":2.56,"end":3.3,"sentiment":"positive","sentiment_score":0.4689270853996277},{"text":"This is Maureen from Airtel tech support.","start":3.36,"end":6.08,"sentiment":"positive","sentiment_score":0.382685797555106},{"text":"How can I assist you?","start":6.08,"end":7.22,"sentiment":"positive","sentiment_score":0.3546932637691498}],"sentiment":"positive","sentiment_score":0.3729409794012705,"channel":0,"num_words":15,"start":2.1599998,"end":7.22},{"sentences":[{"text":"Yeah.","start":7.2799997,"end":7.52,"sentiment":"neutral","sentiment_score":0.07062965631484985},{"text":"Hello, Marina.","start":7.52,"end":8.48,"sentiment":"neutral","sentiment_score":0.06516030430793762},{"text":"This is Jack.","start":8.48,"end":9.16,"sentiment":"neutral","sentiment_score":0.06714164093136787},{"text":"I spoke to you before regarding my Internet connection.","start":9.16,"end":12.099999,"sentiment":"neutral","sentiment_score":0.025086857171522245}],"sentiment":"neutral","sentiment_score":0.04187712681790193,"channel":1,"num_words":15,"start":7.2799997,"end":12.099999},{"sentences":[{"text":"Mhmm.","start":13.12,"end":13.62,"sentiment":"neutral","sentiment_score":0.02376127429306507}],"sentiment":"neutral","sentiment_score":0.02376127429306507,"channel":0,"num_words":1,"start":13.12,"end":13.62},{"sentences":[{"text":"Yeah.","start":13.885,"end":14.125,"sentiment":"neutral","sentiment_score":0.055005934089422226},{"text":"Yeah.","start":14.125,"end":14.445,"sentiment":"neutral","sentiment_score":0.07515506446361542},{"text":"Hi.","start":14.445,"end":14.684999,"sentiment":"neutral","sentiment_score":0.15403330326080322},{"text":"How are you?","start":14.684999,"end":15.505,"sentiment":"neutral","sentiment_score":0.1748471905787786}],"sentiment":"neutral","sentiment_score":0.13478931225836277,"channel":1,"num_words":6,"start":13.885,"end":15.505},{"sentences":[{"text":"Yes, Amber.","start":16.055,"end":16.455,"sentiment":"neutral","sentiment_score":0.251466728746891},{"text":"Thanks for asking.","start":16.455,"end":17.515,"sentiment":"positive","sentiment_score":0.5634235938390096},{"text":"May I have your phone number, please, for me to check your account?","start":17.655,"end":20.475,"sentiment":"neutral","sentiment_score":0.20101215976935166}],"sentiment":"neutral","sentiment_score":0.2670201286673546,"channel":0,"num_words":18,"start":16.055,"end":20.475},{"sentences":[{"text":"Yeah.","start":20.765,"end":21.005001,"sentiment":"neutral","sentiment_score":0.0584845095872879},{"text":"It's Jack Jack Jack Curia.","start":21.005001,"end":23.105,"sentiment":"neutral","sentiment_score":0.05081792101264}],"sentiment":"neutral","sentiment_score":0.052095685775081314,"channel":1,"num_words":6,"start":20.765,"end":23.105},{"sentences":[{"text":"Yeah.","start":28.535,"end":29.035,"sentiment":"neutral","sentiment_score":0.05422910302877426},{"text":"Okay.","start":29.575,"end":30.03,"sentiment":"neutral","sentiment_score":0.04421373084187507},{"text":"Yeah.","start":31.310001,"end":31.810001,"sentiment":"neutral","sentiment_score":0.02895638346672058},{"text":"Do you already have the new router?","start":32.03,"end":33.89,"sentiment":"neutral","sentiment_score":0.01432177344603198}],"sentiment":"neutral","sentiment_score":0.022765163145959378,"channel":0,"num_words":10,"start":28.535,"end":33.89},{"sentences":[{"text":"Yeah.","start":34.57,"end":34.81,"sentiment":"neutral","sentiment_score":0.045776695013046265},{"text":"I have the new router.","start":34.81,"end":36.11,"sentiment":"neutral","sentiment_score":0.07980023771524429},{"text":"My your colleague, he sent me one called the Isuzu something the Isuzu router.","start":36.17,"end":41.47,"sentiment":"neutral","sentiment_score":0.0626597949968917}],"sentiment":"neutral","sentiment_score":0.06610075067728757,"channel":1,"num_words":20,"start":34.57,"end":41.47},{"sentences":[{"text":"Asus router.","start":42.285,"end":43.824997,"sentiment":"neutral","sentiment_score":0.05121628940105438}],"sentiment":"neutral","sentiment_score":0.05121628940105438,"channel":0,"num_words":2,"start":42.285,"end":43.824997},{"sentences":[{"text":"And yeah.","start":44.215,"end":44.615,"sentiment":"neutral","sentiment_score":0.05137665383517742},{"text":"The Isuzu one.","start":44.615,"end":45.835,"sentiment":"neutral","sentiment_score":0.04578276971975962},{"text":"I'll just have the model here.","start":46.614998,"end":49.195,"sentiment":"neutral","sentiment_score":0.03597627145548662}],"sentiment":"neutral","sentiment_score":0.041450840505686676,"channel":1,"num_words":11,"start":44.215,"end":49.195},{"sentences":[{"text":"Mhmm.","start":50.125,"end":50.625,"sentiment":"neutral","sentiment_score":0.021229375153779984}],"sentiment":"neutral","sentiment_score":0.021229375153779984,"channel":0,"num_words":1,"start":50.125,"end":50.625},{"sentences":[{"text":"So, basically,","start":51.015,"end":51.755,"sentiment":"neutral","sentiment_score":0.013516374863684177}],"sentiment":"neutral","sentiment_score":0.013516374863684177,"channel":1,"num_words":2,"start":51.015,"end":51.755},{"sentences":[{"text":"Okay.","start":51.324997,"end":51.824997,"sentiment":"neutral","sentiment_score":0.031097933650016785}],"sentiment":"neutral","sentiment_score":0.031097933650016785,"channel":0,"num_words":1,"start":51.324997,"end":51.824997},{"sentences":[{"text":"it's called the Isuzu r t a x","start":51.815,"end":55.035,"sentiment":"neutral","sentiment_score":0.02397635136730969}],"sentiment":"neutral","sentiment_score":0.02397635136730969,"channel":1,"num_words":8,"start":51.815,"end":55.035},{"sentences":[{"text":"Asus.","start":54.925,"end":55.425,"sentiment":"neutral","sentiment_score":0.017385076731443405}],"sentiment":"neutral","sentiment_score":0.017385076731443405,"channel":0,"num_words":1,"start":54.925,"end":55.425},{"sentences":[{"text":"1,800 s.","start":55.095,"end":56.82,"sentiment":"neutral","sentiment_score":0.008189328014850616}],"sentiment":"neutral","sentiment_score":0.008189328014850616,"channel":1,"num_words":2,"start":55.095,"end":56.82},{"sentences":[{"text":"Sorry?","start":58.07,"end":58.469997,"sentiment":"neutral","sentiment_score":0.003359462134540081},{"text":"Asus.","start":58.469997,"end":58.969997,"sentiment":"neutral","sentiment_score":0.008201615884900093}],"sentiment":"neutral","sentiment_score":0.005780539009720087,"channel":0,"num_words":2,"start":58.07,"end":58.969997},{"sentences":[{"text":"So it is a x 1,000","start":60.66,"end":62.9,"sentiment":"neutral","sentiment_score":0.012166850734502077}],"sentiment":"neutral","sentiment_score":0.012166850734502077,"channel":1,"num_words":6,"start":60.66,"end":62.9},{"sentences":[{"text":"E","start":62.87,"end":63.109997,"sentiment":"neutral","sentiment_score":0.017996737733483315}],"sentiment":"neutral","sentiment_score":0.017996737733483315,"channel":0,"num_words":1,"start":62.87,"end":63.109997},{"sentences":[{"text":"eight","start":62.9,"end":63.22,"sentiment":"neutral","sentiment_score":0.008551884442567825}],"sentiment":"neutral","sentiment_score":0.008551884442567825,"channel":1,"num_words":1,"start":62.9,"end":63.22},{"sentences":[{"text":"x.","start":63.109997,"end":63.609997,"sentiment":"neutral","sentiment_score":0.009851224720478058}],"sentiment":"neutral","sentiment_score":0.009851224720478058,"channel":0,"num_words":1,"start":63.109997,"end":63.609997},{"sentences":[{"text":"100 s","start":63.22,"end":64.36,"sentiment":"neutral","sentiment_score":0.012290470767766237}],"sentiment":"neutral","sentiment_score":0.012290470767766237,"channel":1,"num_words":2,"start":63.22,"end":64.36},{"sentences":[{"text":"2,800.","start":64.229996,"end":65.61,"sentiment":"neutral","sentiment_score":0.011846880428493025},{"text":"Mhmm.","start":65.67,"end":66.17,"sentiment":"neutral","sentiment_score":0.0156754981726408}],"sentiment":"neutral","sentiment_score":0.013761189300566912,"channel":0,"num_words":2,"start":64.229996,"end":66.17},{"sentences":[{"text":"s dual router.","start":66.58,"end":68.5,"sentiment":"neutral","sentiment_score":0.018453196932872135},{"text":"It's a Wi Fi six one.","start":68.5,"end":70.119995,"sentiment":"neutral","sentiment_score":0.02057725563645363}],"sentiment":"neutral","sentiment_score":0.01986923606859313,"channel":1,"num_words":9,"start":66.58,"end":70.119995},{"sentences":[{"text":"Gigawifi?","start":71.095,"end":71.595,"sentiment":"neutral","sentiment_score":0.026861364021897316}],"sentiment":"neutral","sentiment_score":0.026861364021897316,"channel":0,"num_words":1,"start":71.095,"end":71.595},{"sentences":[{"text":"Yep.","start":72.265,"end":72.58501,"sentiment":"neutral","sentiment_score":0.03179103136062622},{"text":"Yeah.","start":72.58501,"end":72.90501,"sentiment":"neutral","sentiment_score":0.025978147983551025},{"text":"Wi Fi six.","start":72.90501,"end":73.705,"sentiment":"neutral","sentiment_score":0.01642099612702926},{"text":"Yeah.","start":73.705,"end":74.205,"sentiment":"neutral","sentiment_score":0.018844250589609143}],"sentiment":"neutral","sentiment_score":0.02097940305247903,"channel":1,"num_words":6,"start":72.265,"end":74.205},{"sentences":[{"text":"Does it has a giga or a WiFi six only?","start":75.575,"end":79.034996,"sentiment":"neutral","sentiment_score":0.01338357562199235}],"sentiment":"neutral","sentiment_score":0.01338357562199235,"channel":0,"num_words":10,"start":75.575,"end":79.034996},{"sentences":[{"text":"It has Wi Fi six.","start":81.785,"end":83.145004,"sentiment":"neutral","sentiment_score":0.010881610028445721},{"text":"That's your code if you send me.","start":83.145004,"end":84.665,"sentiment":"neutral","sentiment_score":0.020874388249857084},{"text":"It says Wi Fi six.","start":84.665,"end":86.125,"sentiment":"neutral","sentiment_score":0.005666789226233959}],"sentiment":"neutral","sentiment_score":0.013462512589552823,"channel":1,"num_words":17,"start":81.785,"end":86.125},{"sentences":[{"text":"Wi Fi six.","start":87.94,"end":89.16,"sentiment":"neutral","sentiment_score":0.009831821856399378},{"text":"My colleague send you so that router is from Erta or your colleague?","start":89.86,"end":94.44,"sentiment":"neutral","sentiment_score":0.012024509648864087}],"sentiment":"neutral","sentiment_score":0.011613380687776953,"channel":0,"num_words":16,"start":87.94,"end":94.44},{"sentences":[{"text":"Yeah.","start":94.84,"end":95.32,"sentiment":"neutral","sentiment_score":-0.017473407089710236},{"text":"No.","start":95.32,"end":95.56,"sentiment":"neutral","sentiment_score":-0.1294017881155014},{"text":"No.","start":95.56,"end":95.72,"sentiment":"neutral","sentiment_score":-0.1668497622013092},{"text":"That's it.","start":95.72,"end":96.28,"sentiment":"neutral","sentiment_score":-0.1893143281340599},{"text":"You tell me to buy this one.","start":96.28,"end":97.479996,"sentiment":"neutral","sentiment_score":-0.06121312188250678}],"sentiment":"neutral","sentiment_score":-0.09340378890434901,"channel":1,"num_words":12,"start":94.84,"end":97.479996},{"sentences":[{"text":"It's good one.","start":97.479996,"end":98.295,"sentiment":"positive","sentiment_score":0.3853846589724223}],"sentiment":"positive","sentiment_score":0.3853846589724223,"channel":1,"num_words":3,"start":97.479996,"end":98.295},{"sentences":[{"text":"My colleague mentioned advised you to get this router.","start":100.085,"end":103.785,"sentiment":"neutral","sentiment_score":0.0990695059299469}],"sentiment":"neutral","sentiment_score":0.0990695059299469,"channel":0,"num_words":9,"start":100.085,"end":103.785},{"sentences":[{"text":"Yeah.","start":104.695,"end":104.935,"sentiment":"neutral","sentiment_score":0.06961212307214737},{"text":"He said he can send me one or if if I want, I can go to JB Hi Fi and purchase one.","start":104.935,"end":110.555,"sentiment":"neutral","sentiment_score":0.04292464798147028},{"text":"But the the the reason I don't wanna wait too long, that's why I just went and purchased one, to be honest.","start":111.63,"end":116.13,"sentiment":"neutral","sentiment_score":-0.17409090934829277}],"sentiment":"neutral","sentiment_score":-0.0625787917110655,"channel":1,"num_words":45,"start":104.695,"end":116.13},{"sentences":[{"text":"Okay.","start":118.17,"end":118.49,"sentiment":"neutral","sentiment_score":-0.016702428460121155},{"text":"Did you try to connect this router already or","start":118.49,"end":121.61,"sentiment":"neutral","sentiment_score":-0.033864834242396884}],"sentiment":"neutral","sentiment_score":-0.03214859366416931,"channel":0,"num_words":10,"start":118.17,"end":121.61},{"sentences":[{"text":"Yeah.","start":121.55,"end":121.869995,"sentiment":"neutral","sentiment_score":-0.0583433136343956}],"sentiment":"neutral","sentiment_score":-0.0583433136343956,"channel":1,"num_words":1,"start":121.55,"end":121.869995},{"sentences":[{"text":"not","start":121.61,"end":121.93,"sentiment":"neutral","sentiment_score":-0.06347689777612686}],"sentiment":"neutral","sentiment_score":-0.06347689777612686,"channel":0,"num_words":1,"start":121.61,"end":121.93},{"sentences":[{"text":"So","start":121.869995,"end":122.11,"sentiment":"neutral","sentiment_score":-0.09118970483541489}],"sentiment":"neutral","sentiment_score":-0.09118970483541489,"channel":1,"num_words":1,"start":121.869995,"end":122.11},{"sentences":[{"text":"yet?","start":121.93,"end":122.43,"sentiment":"neutral","sentiment_score":-0.11106811463832857}],"sentiment":"neutral","sentiment_score":-0.11106811463832857,"channel":0,"num_words":1,"start":121.93,"end":122.43},{"sentences":[{"text":"I just purchased it, and I put the I plug in the cables and everything, but I don't know what to do now.","start":122.11,"end":127.07,"sentiment":"neutral","sentiment_score":-0.2531484462644743},{"text":"Like, what do I have to do","start":127.07,"end":129.065,"sentiment":"neutral","sentiment_score":-0.1793303872857775}],"sentiment":"neutral","sentiment_score":-0.23592423250277836,"channel":1,"num_words":30,"start":122.11,"end":129.065},{"sentences":[{"text":"Did you already enter the","start":131.565,"end":133.965,"sentiment":"neutral","sentiment_score":-0.11220674812793732}],"sentiment":"neutral","sentiment_score":-0.11220674812793732,"channel":0,"num_words":5,"start":131.565,"end":133.965},{"sentences":[{"text":"now?","start":133.685,"end":134.185,"sentiment":"neutral","sentiment_score":-0.10344076156616212}],"sentiment":"neutral","sentiment_score":-0.10344076156616212,"channel":1,"num_words":1,"start":133.685,"end":134.185},{"sentences":[{"text":"PPPOE credentials to the router or not yet?","start":133.965,"end":136.785,"sentiment":"neutral","sentiment_score":-0.10864820796996355}],"sentiment":"neutral","sentiment_score":-0.10864820796996355,"channel":0,"num_words":8,"start":133.965,"end":136.785},{"sentences":[{"text":"Not not yet.","start":137.685,"end":138.745,"sentiment":"neutral","sentiment_score":-0.21186718344688416}],"sentiment":"neutral","sentiment_score":-0.21186718344688416,"channel":1,"num_words":3,"start":137.685,"end":138.745},{"sentences":[{"text":"Okay.","start":140.52501,"end":140.845,"sentiment":"neutral","sentiment_score":-0.08418790996074677},{"text":"I see.","start":140.845,"end":141.425,"sentiment":"neutral","sentiment_score":-0.07801457867026329},{"text":"So let me just check your account here.","start":144.44,"end":146.86,"sentiment":"neutral","sentiment_score":0.08358226716518402}],"sentiment":"neutral","sentiment_score":0.03894918818365444,"channel":0,"num_words":11,"start":140.52501,"end":146.86},{"sentences":[{"text":"So I already disconnected the WiFi on my desktop, and I put the username and all that.","start":159.715,"end":166.115,"sentiment":"neutral","sentiment_score":0.10919986709075816},{"text":"It's all connected.","start":166.115,"end":167.095,"sentiment":"neutral","sentiment_score":0.23565010726451874},{"text":"And on the on the browser, I opened the browser and I put what was it?","start":169.35,"end":178.79001,"sentiment":"neutral","sentiment_score":0.03962476283777505},{"text":"One nine two one six eight dot one point one.","start":178.79001,"end":183.045,"sentiment":"neutral","sentiment_score":0.009252134058624507},{"text":"Hello?","start":190.625,"end":191.125,"sentiment":"neutral","sentiment_score":0.03689798712730408}],"sentiment":"neutral","sentiment_score":0.07078220415860415,"channel":1,"num_words":47,"start":159.715,"end":191.125},{"sentences":[{"text":"Yes.","start":192.805,"end":193.125,"sentiment":"neutral","sentiment_score":0.1117950677871704},{"text":"I'm still here.","start":193.125,"end":194.08499,"sentiment":"neutral","sentiment_score":0.11993750681479771},{"text":"Just checking","start":194.08499,"end":194.825,"sentiment":"neutral","sentiment_score":0.08766094967722893}],"sentiment":"neutral","sentiment_score":0.1078215812643369,"channel":0,"num_words":6,"start":192.805,"end":194.825},{"sentences":[{"text":"Yeah.","start":194.59,"end":195.09,"sentiment":"neutral","sentiment_score":0.08727694302797318}],"sentiment":"neutral","sentiment_score":0.08727694302797318,"channel":1,"num_words":1,"start":194.59,"end":195.09},{"sentences":[{"text":"on your end as well.","start":194.885,"end":195.845,"sentiment":"neutral","sentiment_score":0.11662874519824981},{"text":"Yeah.","start":195.845,"end":196.345,"sentiment":"neutral","sentiment_score":0.08264036476612091},{"text":"Then after you enter the credentials, what does it says?","start":201.36,"end":204.98,"sentiment":"neutral","sentiment_score":0.04078475460410118}],"sentiment":"neutral","sentiment_score":0.06710197729989886,"channel":0,"num_words":16,"start":194.885,"end":204.98},{"sentences":[{"text":"Here it says welcome to Azusa router.","start":205.71,"end":207.97,"sentiment":"neutral","sentiment_score":0.23196878390652792},{"text":"HTTPS is actively more secure web protocol.","start":209.925,"end":213.38501,"sentiment":"neutral","sentiment_score":0.23974780951227462},{"text":"We strongly suggest to via","start":213.60501,"end":220.66501,"sentiment":"neutral","sentiment_score":0.22458074390888214}],"sentiment":"neutral","sentiment_score":0.23289051965663307,"channel":1,"num_words":19,"start":205.71,"end":220.66501},{"sentences":[{"text":"Mhmm.","start":220.795,"end":221.01,"sentiment":"neutral","sentiment_score":0.23565268516540527}],"sentiment":"neutral","sentiment_score":0.23565268516540527,"channel":0,"num_words":1,"start":220.795,"end":221.01},{"sentences":[{"text":"HTTPS protocol.","start":221.125,"end":222.92,"sentiment":"neutral","sentiment_score":0.16066431999206543},{"text":"Please download certificate and install it.","start":223.06,"end":226.12,"sentiment":"neutral","sentiment_score":0.16823079312841097},{"text":"Trust road certification authorization store, and then click here to continue.","start":226.98,"end":232.92,"sentiment":"neutral","sentiment_score":0.1505022238601338},{"text":"I already download the certificate and installed it.","start":235.315,"end":239.255,"sentiment":"neutral","sentiment_score":0.25256381556391716}],"sentiment":"neutral","sentiment_score":0.18543512539731133,"channel":1,"num_words":27,"start":221.125,"end":239.255},{"sentences":[{"text":"Actually, no need for you to do that one.","start":241.615,"end":244.115,"sentiment":"neutral","sentiment_score":0.12061588714520137},{"text":"We just need to end you just need to enter the credentials, the PPPo","start":244.41501,"end":249.8,"sentiment":"neutral","sentiment_score":0.07316328731498548}],"sentiment":"neutral","sentiment_score":0.09173169594420039,"channel":0,"num_words":23,"start":241.615,"end":249.8},{"sentences":[{"text":"Credential?","start":249.37001,"end":249.87001,"sentiment":"neutral","sentiment_score":0.040579818189144135}],"sentiment":"neutral","sentiment_score":0.040579818189144135,"channel":1,"num_words":1,"start":249.37001,"end":249.87001},{"sentences":[{"text":"username and password.","start":250.02,"end":251.32,"sentiment":"neutral","sentiment_score":0.021139447887738545},{"text":"Yeah.","start":251.38,"end":251.88,"sentiment":"neutral","sentiment_score":0.02152606099843979}],"sentiment":"neutral","sentiment_score":0.021236101165413857,"channel":0,"num_words":4,"start":250.02,"end":251.88},{"sentences":[{"text":"Where do I enter them exactly?","start":251.85,"end":253.53,"sentiment":"neutral","sentiment_score":0.004364058996240298},{"text":"Where where do I put them?","start":253.53,"end":255.15001,"sentiment":"neutral","sentiment_score":-0.009994875639677048}],"sentiment":"neutral","sentiment_score":-0.0028154083217183747,"channel":1,"num_words":12,"start":251.85,"end":255.15001},{"sentences":[{"text":"As the router's interface.","start":255.78,"end":257.48,"sentiment":"neutral","sentiment_score":0.008779754862189293}],"sentiment":"neutral","sentiment_score":0.008779754862189293,"channel":0,"num_words":4,"start":255.78,"end":257.48},{"sentences":[{"text":"Yep.","start":258.41,"end":258.91,"sentiment":"neutral","sentiment_score":0.054209694266319275},{"text":"How","start":260.17,"end":260.33002,"sentiment":"neutral","sentiment_score":0.028182225301861763}],"sentiment":"neutral","sentiment_score":0.04119595978409052,"channel":1,"num_words":2,"start":258.41,"end":260.33002},{"sentences":[{"text":"Did","start":260.29498,"end":260.79498,"sentiment":"neutral","sentiment_score":0.014380846172571182}],"sentiment":"neutral","sentiment_score":0.014380846172571182,"channel":0,"num_words":1,"start":260.29498,"end":260.79498},{"sentences":[{"text":"do I enter?","start":260.33002,"end":261.23,"sentiment":"neutral","sentiment_score":0.015218682897587618}],"sentiment":"neutral","sentiment_score":0.015218682897587618,"channel":1,"num_words":3,"start":260.33002,"end":261.23},{"sentences":[{"text":"you do a TeamViewer with my colleague","start":261.255,"end":263.51498,"sentiment":"neutral","sentiment_score":0.003663560176002128}],"sentiment":"neutral","sentiment_score":0.003663560176002128,"channel":0,"num_words":7,"start":261.255,"end":263.51498},{"sentences":[{"text":"No.","start":264.17,"end":264.67,"sentiment":"neutral","sentiment_score":-0.02874184027314186}],"sentiment":"neutral","sentiment_score":-0.02874184027314186,"channel":1,"num_words":1,"start":264.17,"end":264.67},{"sentences":[{"text":"before?","start":264.535,"end":265.035,"sentiment":"neutral","sentiment_score":-0.02762056328356266},{"text":"Okay.","start":266.29498,"end":266.79498,"sentiment":"neutral","sentiment_score":0.010968650691211224}],"sentiment":"neutral","sentiment_score":-0.008325956296175718,"channel":0,"num_words":2,"start":264.535,"end":266.79498},{"sentences":[{"text":"Yeah.","start":269.39502,"end":269.89502,"sentiment":"neutral","sentiment_score":0.018585573881864548},{"text":"So how do I get it into the router's interface?","start":270.515,"end":273.17502,"sentiment":"neutral","sentiment_score":0.02494591027498245}],"sentiment":"neutral","sentiment_score":0.024367697875608097,"channel":1,"num_words":11,"start":269.39502,"end":273.17502},{"sentences":[{"text":"So is the router plugged to the NTD box","start":277.27002,"end":281.53,"sentiment":"neutral","sentiment_score":0.029012904088530276}],"sentiment":"neutral","sentiment_score":0.029012904088530276,"channel":0,"num_words":9,"start":277.27002,"end":281.53},{"sentences":[{"text":"Yes.","start":281.88998,"end":282.38998,"sentiment":"neutral","sentiment_score":0.06659980863332748}],"sentiment":"neutral","sentiment_score":0.06659980863332748,"channel":1,"num_words":1,"start":281.88998,"end":282.38998},{"sentences":[{"text":"already and connect it from the NTD box to the one port on your router, w a n port,","start":281.99002,"end":291.235,"sentiment":"neutral","sentiment_score":0.049756814088476334}],"sentiment":"neutral","sentiment_score":0.049756814088476334,"channel":0,"num_words":19,"start":281.99002,"end":291.235},{"sentences":[{"text":"Yes.","start":291.33,"end":291.72998,"sentiment":"neutral","sentiment_score":0.04106662794947624},{"text":"Correct.","start":291.72998,"end":292.185,"sentiment":"neutral","sentiment_score":0.04170563071966171}],"sentiment":"neutral","sentiment_score":0.04138612933456898,"channel":1,"num_words":2,"start":291.33,"end":292.185},{"sentences":[{"text":"not in","start":292.01498,"end":292.335,"sentiment":"neutral","sentiment_score":0.014452730305492876}],"sentiment":"neutral","sentiment_score":0.014452730305492876,"channel":0,"num_words":2,"start":292.01498,"end":292.335},{"sentences":[{"text":"Yep.","start":292.26498,"end":292.76498,"sentiment":"neutral","sentiment_score":0.024251990020275116}],"sentiment":"neutral","sentiment_score":0.024251990020275116,"channel":1,"num_words":1,"start":292.26498,"end":292.76498},{"sentences":[{"text":"your Asus router.","start":292.335,"end":293.475,"sentiment":"neutral","sentiment_score":0.02128918965657552},{"text":"Okay.","start":293.855,"end":294.355,"sentiment":"neutral","sentiment_score":0.06749743968248367}],"sentiment":"neutral","sentiment_score":0.03284125216305256,"channel":0,"num_words":4,"start":292.335,"end":294.355},{"sentences":[{"text":"Yep.","start":293.865,"end":294.365,"sentiment":"neutral","sentiment_score":0.06853314489126205}],"sentiment":"neutral","sentiment_score":0.06853314489126205,"channel":1,"num_words":1,"start":293.865,"end":294.365},{"sentences":[{"text":"And your device is connected to the router's Wi Fi","start":295.775,"end":299.955,"sentiment":"neutral","sentiment_score":0.05771860964596272}],"sentiment":"neutral","sentiment_score":0.05771860964596272,"channel":0,"num_words":10,"start":295.775,"end":299.955},{"sentences":[{"text":"Yes.","start":300.26498,"end":300.76498,"sentiment":"neutral","sentiment_score":0.0327780619263649}],"sentiment":"neutral","sentiment_score":0.0327780619263649,"channel":1,"num_words":1,"start":300.26498,"end":300.76498},{"sentences":[{"text":"even without Internet access yet?","start":301.05,"end":303.31,"sentiment":"neutral","sentiment_score":-0.019700540229678154}],"sentiment":"neutral","sentiment_score":-0.019700540229678154,"channel":0,"num_words":5,"start":301.05,"end":303.31},{"sentences":[{"text":"No.","start":304.905,"end":305.34,"sentiment":"neutral","sentiment_score":-0.10516836494207382},{"text":"Because I didn't put the the credential, the p p o e.","start":306.3,"end":311.12,"sentiment":"neutral","sentiment_score":-0.09395137925942738}],"sentiment":"neutral","sentiment_score":-0.09481422431193866,"channel":1,"num_words":13,"start":304.905,"end":311.12},{"sentences":[{"text":"Yeah.","start":311.44998,"end":311.94998,"sentiment":"neutral","sentiment_score":-0.00010129343718290328},{"text":"So you're are using your phone, laptop, or a computer?","start":312.25,"end":316.555,"sentiment":"neutral","sentiment_score":-0.0013125030789524316}],"sentiment":"neutral","sentiment_score":-0.0012023931115188382,"channel":0,"num_words":11,"start":311.44998,"end":316.555},{"sentences":[{"text":"Computer desktop.","start":317.18,"end":318.24,"sentiment":"neutral","sentiment_score":-0.009324861690402031}],"sentiment":"neutral","sentiment_score":-0.009324861690402031,"channel":1,"num_words":2,"start":317.18,"end":318.24},{"sentences":[{"text":"Okay.","start":319.975,"end":320.475,"sentiment":"neutral","sentiment_score":0.006688518449664116},{"text":"So you're isn't is it possible that you connect your computer directly to the router using a wired, like, a LAN cable?","start":321.015,"end":329.85,"sentiment":"neutral","sentiment_score":-0.05441330504519018}],"sentiment":"neutral","sentiment_score":-0.05175670402367478,"channel":0,"num_words":23,"start":319.975,"end":329.85},{"sentences":[{"text":"Yeah.","start":330.475,"end":330.79498,"sentiment":"neutral","sentiment_score":0.11067625880241394},{"text":"I already connected it yesterday with your colleague, and it was working fine.","start":330.79498,"end":335.06003,"sentiment":"neutral","sentiment_score":0.2817188570132622},{"text":"No problem.","start":335.36002,"end":336.1,"sentiment":"neutral","sentiment_score":0.20503165572881699}],"sentiment":"neutral","sentiment_score":0.26144279446452856,"channel":1,"num_words":16,"start":330.475,"end":336.1},{"sentences":[{"text":"Well, what do you mean it's working fine?","start":338.87,"end":340.755,"sentiment":"neutral","sentiment_score":0.12732840329408646},{"text":"You have Internet?","start":340.755,"end":341.815,"sentiment":"neutral","sentiment_score":0.06169935564200083}],"sentiment":"neutral","sentiment_score":0.10942957211624492,"channel":0,"num_words":11,"start":338.87,"end":341.815},{"sentences":[{"text":"Yeah.","start":342.80002,"end":343.2,"sentiment":"neutral","sentiment_score":0.1695793867111206},{"text":"It was it was working.","start":343.2,"end":344.32,"sentiment":"neutral","sentiment_score":0.24116309881210327},{"text":"Like, I connected directly from that cable from the black small box directly to my computer, and the Internet was working.","start":344.32,"end":351.735,"sentiment":"neutral","sentiment_score":0.15190334972881137},{"text":"And he advised me to get a new router.","start":352.35498,"end":354.35498,"sentiment":"neutral","sentiment_score":0.03425465731157197},{"text":"So I just went and got the new router.","start":354.35498,"end":356.455,"sentiment":"neutral","sentiment_score":-0.00024630781263113}],"sentiment":"neutral","sentiment_score":0.10825423045704761,"channel":1,"num_words":45,"start":342.80002,"end":356.455},{"sentences":[{"text":"Why did you get a new router if the Internet is already working before?","start":358.89,"end":363.79,"sentiment":"neutral","sentiment_score":-0.15253436512180737}],"sentiment":"neutral","sentiment_score":-0.15253436512180737,"channel":0,"num_words":14,"start":358.89,"end":363.79},{"sentences":[{"text":"Because it was only working through the cable.","start":366.37,"end":368.63,"sentiment":"neutral","sentiment_score":-0.1885976865887642},{"text":"That's why.","start":368.93,"end":369.67,"sentiment":"neutral","sentiment_score":-0.12427850812673569}],"sentiment":"neutral","sentiment_score":-0.17573385089635848,"channel":1,"num_words":10,"start":366.37,"end":369.67},{"sentences":[{"text":"It's not working via wireless,","start":372.26498,"end":374.845,"sentiment":"neutral","sentiment_score":-0.15297939777374267}],"sentiment":"neutral","sentiment_score":-0.15297939777374267,"channel":0,"num_words":5,"start":372.26498,"end":374.845},{"sentences":[{"text":"Yeah.","start":375.41,"end":375.65,"sentiment":"neutral","sentiment_score":-0.073611319065094},{"text":"It","start":375.65,"end":375.81,"sentiment":"neutral","sentiment_score":-0.07991410791873932}],"sentiment":"neutral","sentiment_score":-0.07676271349191666,"channel":1,"num_words":2,"start":375.41,"end":375.81},{"sentences":[{"text":"like","start":375.78497,"end":376.10498,"sentiment":"neutral","sentiment_score":-0.05935994163155556}],"sentiment":"neutral","sentiment_score":-0.05935994163155556,"channel":0,"num_words":1,"start":375.78497,"end":376.10498},{"sentences":[{"text":"was not","start":375.81,"end":376.29,"sentiment":"neutral","sentiment_score":-0.054679056629538536}],"sentiment":"neutral","sentiment_score":-0.054679056629538536,"channel":1,"num_words":2,"start":375.81,"end":376.29},{"sentences":[{"text":"when you","start":376.10498,"end":376.50497,"sentiment":"neutral","sentiment_score":-0.04594020918011665}],"sentiment":"neutral","sentiment_score":-0.04594020918011665,"channel":0,"num_words":2,"start":376.10498,"end":376.50497},{"sentences":[{"text":"working via","start":376.29,"end":376.68,"sentiment":"neutral","sentiment_score":-0.04855676181614399}],"sentiment":"neutral","sentiment_score":-0.04855676181614399,"channel":1,"num_words":2,"start":376.29,"end":376.68},{"sentences":[{"text":"connect","start":376.50497,"end":376.905,"sentiment":"neutral","sentiment_score":-0.040673233568668365}],"sentiment":"neutral","sentiment_score":-0.040673233568668365,"channel":0,"num_words":1,"start":376.50497,"end":376.905},{"sentences":[{"text":"the","start":376.68,"end":376.93,"sentiment":"neutral","sentiment_score":-0.04284954071044922}],"sentiment":"neutral","sentiment_score":-0.04284954071044922,"channel":1,"num_words":1,"start":376.68,"end":376.93},{"sentences":[{"text":"your phone","start":376.905,"end":377.645,"sentiment":"neutral","sentiment_score":-0.03829868882894516}],"sentiment":"neutral","sentiment_score":-0.03829868882894516,"channel":0,"num_words":2,"start":376.905,"end":377.645},{"sentences":[{"text":"yeah.","start":377.18,"end":377.68,"sentiment":"neutral","sentiment_score":-0.0390549972653389}],"sentiment":"neutral","sentiment_score":-0.0390549972653389,"channel":1,"num_words":1,"start":377.18,"end":377.68},{"sentences":[{"text":"to the Wi Fi.","start":377.865,"end":379.085,"sentiment":"neutral","sentiment_score":-0.02409084001556039}],"sentiment":"neutral","sentiment_score":-0.02409084001556039,"channel":0,"num_words":4,"start":377.865,"end":379.085},{"sentences":[{"text":"Yes.","start":379.815,"end":380.315,"sentiment":"neutral","sentiment_score":0.0072358702309429646}],"sentiment":"neutral","sentiment_score":0.0072358702309429646,"channel":1,"num_words":1,"start":379.815,"end":380.315},{"sentences":[{"text":"Okay.","start":381.06003,"end":381.56003,"sentiment":"neutral","sentiment_score":0.006693825125694275},{"text":"K.","start":389.38,"end":389.88,"sentiment":"neutral","sentiment_score":0.005482947453856468},{"text":"So your computer is connected now via wired.","start":389.94,"end":393.24002,"sentiment":"neutral","sentiment_score":0.014766197535209358},{"text":"Correct?","start":393.46002,"end":393.96002,"sentiment":"neutral","sentiment_score":-0.000951371155679226}],"sentiment":"neutral","sentiment_score":0.011759543791413307,"channel":0,"num_words":11,"start":381.06003,"end":393.96002},{"sentences":[{"text":"No.","start":395.31,"end":395.55,"sentiment":"neutral","sentiment_score":-0.15006497502326965},{"text":"No.","start":395.55,"end":395.63,"sentiment":"neutral","sentiment_score":-0.181753009557724},{"text":"It's not connected by a wire.","start":395.63,"end":397.23,"sentiment":"neutral","sentiment_score":-0.17801463852326074},{"text":"It's basically I'm not I'm not using any cables.","start":397.23,"end":399.79,"sentiment":"neutral","sentiment_score":-0.1952917840745714},{"text":"I just plugged in the new router.","start":399.79,"end":402.05,"sentiment":"neutral","sentiment_score":-0.09824564946549279}],"sentiment":"neutral","sentiment_score":-0.16021880911042294,"channel":1,"num_words":24,"start":395.31,"end":402.05},{"sentences":[{"text":"Oh, yeah.","start":404.91,"end":405.23,"sentiment":"neutral","sentiment_score":-0.008313797414302828},{"text":"I'd I'd I'm just trying to connect the stuff now.","start":405.23,"end":407.73,"sentiment":"neutral","sentiment_score":0.01514727771282196},{"text":"If you could help me pull this, I'll be good.","start":407.87,"end":410.13,"sentiment":"neutral","sentiment_score":0.11759329661726951}],"sentiment":"neutral","sentiment_score":0.0595808249305595,"channel":1,"num_words":22,"start":404.91,"end":410.13},{"sentences":[{"text":"Yeah.","start":410.74,"end":411.24,"sentiment":"neutral","sentiment_score":0.03243563696742058},{"text":"But you mentioned that you connect your router your previous router using a wired one.","start":411.3,"end":417.88,"sentiment":"neutral","sentiment_score":0.013641259695092837},{"text":"Can we try to connect it now to again to the new router using a wired as well Router to your computer.","start":418.41998,"end":427.66498,"sentiment":"neutral","sentiment_score":0.03203797374259342}],"sentiment":"neutral","sentiment_score":0.024786577756075484,"channel":0,"num_words":38,"start":410.74,"end":427.66498},{"sentences":[{"text":"From my router to computer?","start":429.7,"end":431.22,"sentiment":"neutral","sentiment_score":-0.005015907809138298},{"text":"What do you mean?","start":431.22,"end":431.86002,"sentiment":"neutral","sentiment_score":-0.01872617704793811},{"text":"Like, you want the cable exact towards to my computer?","start":431.86002,"end":436.04,"sentiment":"neutral","sentiment_score":-0.010277853161096574}],"sentiment":"neutral","sentiment_score":-0.010671725202547876,"channel":1,"num_words":19,"start":429.7,"end":436.04},{"sentences":[{"text":"Do you have a LAN cable","start":436.60498,"end":438.065,"sentiment":"neutral","sentiment_score":-0.007304957136511803}],"sentiment":"neutral","sentiment_score":-0.007304957136511803,"channel":0,"num_words":6,"start":436.60498,"end":438.065},{"sentences":[{"text":"Yeah.","start":440.02002,"end":440.26,"sentiment":"neutral","sentiment_score":0.011488346382975578},{"text":"I have the link.","start":440.26,"end":441.285,"sentiment":"neutral","sentiment_score":0.01931279618293047}],"sentiment":"neutral","sentiment_score":0.01774790622293949,"channel":1,"num_words":5,"start":440.02002,"end":441.285},{"sentences":[{"text":"that you that you can connect your lock computer directly to the router?","start":440.97,"end":445.94998,"sentiment":"neutral","sentiment_score":0.005140999188789954}],"sentiment":"neutral","sentiment_score":0.005140999188789954,"channel":0,"num_words":13,"start":440.97,"end":445.94998},{"sentences":[{"text":"Please don't.","start":447.765,"end":448.645,"sentiment":"neutral","sentiment_score":-0.07497025653719902},{"text":"Just don't confuse me.","start":448.645,"end":449.925,"sentiment":"neutral","sentiment_score":-0.12578259222209454},{"text":"Okay.","start":449.925,"end":450.425,"sentiment":"neutral","sentiment_score":-0.012350037693977356},{"text":"Your colleague tell me to go and get a new router.","start":450.48502,"end":453.785,"sentiment":"neutral","sentiment_score":-0.03101223266937516},{"text":"Okay?","start":453.845,"end":454.345,"sentiment":"neutral","sentiment_score":-0.01449165865778923}],"sentiment":"neutral","sentiment_score":-0.053739323035666815,"channel":1,"num_words":19,"start":447.765,"end":454.345},{"sentences":[{"text":"I went and I purchased a new router.","start":454.49,"end":456.59,"sentiment":"neutral","sentiment_score":0.004373723175376654},{"text":"Okay?","start":457.05002,"end":457.53,"sentiment":"neutral","sentiment_score":-0.0007439721375703812},{"text":"All I have to do now is connect to the the triple p o e.","start":457.53,"end":461.53,"sentiment":"neutral","sentiment_score":-0.00923666221400102},{"text":"Okay?","start":461.53,"end":462.03,"sentiment":"neutral","sentiment_score":-0.024468760937452316},{"text":"And that's it.","start":462.41,"end":463.31,"sentiment":"neutral","sentiment_score":-0.03448552389939626}],"sentiment":"neutral","sentiment_score":-0.008293909020721912,"channel":1,"num_words":28,"start":454.49,"end":463.31},{"sentences":[{"text":"Mhmm.","start":462.935,"end":463.435,"sentiment":"neutral","sentiment_score":-0.020009074360132217}],"sentiment":"neutral","sentiment_score":-0.020009074360132217,"channel":0,"num_words":1,"start":462.935,"end":463.435},{"sentences":[{"text":"So we can use the wireless.","start":463.53,"end":464.99,"sentiment":"neutral","sentiment_score":-0.02201136853545904},{"text":"I don't know why why you're confusing.","start":465.13,"end":466.73,"sentiment":"neutral","sentiment_score":-0.20563422782080515},{"text":"Like, you're telling me to plug it straight to the computer.","start":466.73,"end":469.13,"sentiment":"neutral","sentiment_score":-0.1465199880979278},{"text":"Why are we doing that?","start":469.13,"end":470.27,"sentiment":"neutral","sentiment_score":-0.18227571547031401},{"text":"I don't need to plug it.","start":470.295,"end":471.415,"sentiment":"neutral","sentiment_score":-0.18142894158760706}],"sentiment":"neutral","sentiment_score":-0.14809085434036595,"channel":1,"num_words":35,"start":463.53,"end":471.415},{"sentences":[{"text":"I know it's gonna work.","start":471.415,"end":472.635,"sentiment":"neutral","sentiment_score":-0.11469697505235672},{"text":"So we need to connect to the straight to the to the wireless.","start":473.415,"end":476.875,"sentiment":"neutral","sentiment_score":-0.07861156704334113},{"text":"Okay?","start":477.415,"end":477.915,"sentiment":"neutral","sentiment_score":-0.06522968411445618},{"text":"I'm just","start":478.45502,"end":478.855,"sentiment":"neutral","sentiment_score":-0.09633160755038261}],"sentiment":"neutral","sentiment_score":-0.08825372124002093,"channel":1,"num_words":21,"start":471.415,"end":478.855},{"sentences":[{"text":"Yeah.","start":478.89,"end":479.39,"sentiment":"neutral","sentiment_score":-0.08123758435249329}],"sentiment":"neutral","sentiment_score":-0.08123758435249329,"channel":0,"num_words":1,"start":478.89,"end":479.39},{"sentences":[{"text":"it's been","start":479.015,"end":479.575,"sentiment":"neutral","sentiment_score":-0.06850732862949371}],"sentiment":"neutral","sentiment_score":-0.06850732862949371,"channel":1,"num_words":2,"start":479.015,"end":479.575},{"sentences":[{"text":"It's","start":479.53,"end":479.69,"sentiment":"negative","sentiment_score":-0.413761705160141}],"sentiment":"negative","sentiment_score":-0.413761705160141,"channel":0,"num_words":1,"start":479.53,"end":479.69},{"sentences":[{"text":"three","start":479.575,"end":479.73502,"sentiment":"negative","sentiment_score":-0.5236433148384094}],"sentiment":"negative","sentiment_score":-0.5236433148384094,"channel":1,"num_words":1,"start":479.575,"end":479.73502},{"sentences":[{"text":"just","start":479.69,"end":480.19,"sentiment":"negative","sentiment_score":-0.4998345971107483}],"sentiment":"negative","sentiment_score":-0.4998345971107483,"channel":0,"num_words":1,"start":479.69,"end":480.19},{"sentences":[{"text":"days with no Internet connection, and your company has been very horrible, to be honest, you know?","start":479.73502,"end":484.77,"sentiment":"negative","sentiment_score":-0.5974293351173401},{"text":"I'm very I'm very upset now.","start":484.84998,"end":486.44998,"sentiment":"negative","sentiment_score":-0.7901581128438314},{"text":"Okay?","start":486.44998,"end":486.93,"sentiment":"negative","sentiment_score":-0.5286768674850464},{"text":"I'm thinking to cancel everything now.","start":486.93,"end":488.87,"sentiment":"negative","sentiment_score":-0.5972593128681183}],"sentiment":"negative","sentiment_score":-0.6336493372917176,"channel":1,"num_words":30,"start":479.73502,"end":488.87},{"sentences":[{"text":"Yeah.","start":489.885,"end":490.285,"sentiment":"neutral","sentiment_score":-0.12093761563301086},{"text":"We understand.","start":490.285,"end":491.02502,"sentiment":"neutral","sentiment_score":-0.10046958550810814},{"text":"But please do know that the service is already active since the day you sign","start":491.24503,"end":496.95,"sentiment":"neutral","sentiment_score":-0.0973839486638705}],"sentiment":"neutral","sentiment_score":-0.09903533425596026,"channel":0,"num_words":18,"start":489.885,"end":496.95},{"sentences":[{"text":"Yeah.","start":496.69,"end":496.93,"sentiment":"neutral","sentiment_score":-0.08298438787460327},{"text":"It's","start":496.93,"end":497.09,"sentiment":"neutral","sentiment_score":-0.13002318143844604}],"sentiment":"neutral","sentiment_score":-0.10650378465652466,"channel":1,"num_words":2,"start":496.69,"end":497.09},{"sentences":[{"text":"up.","start":496.95,"end":497.43,"sentiment":"neutral","sentiment_score":-0.11730679124593736}],"sentiment":"neutral","sentiment_score":-0.11730679124593736,"channel":0,"num_words":1,"start":496.95,"end":497.43},{"sentences":[{"text":"not active.","start":497.09,"end":497.72998,"sentiment":"neutral","sentiment_score":-0.13864994049072266}],"sentiment":"neutral","sentiment_score":-0.13864994049072266,"channel":1,"num_words":2,"start":497.09,"end":497.72998},{"sentences":[{"text":"We just","start":497.43,"end":497.83,"sentiment":"neutral","sentiment_score":-0.20681340247392654}],"sentiment":"neutral","sentiment_score":-0.20681340247392654,"channel":0,"num_words":2,"start":497.43,"end":497.83},{"sentences":[{"text":"I'm","start":497.72998,"end":497.88998,"sentiment":"neutral","sentiment_score":-0.20024381577968595}],"sentiment":"neutral","sentiment_score":-0.20024381577968595,"channel":1,"num_words":1,"start":497.72998,"end":497.88998},{"sentences":[{"text":"need","start":497.83,"end":497.99,"sentiment":"neutral","sentiment_score":-0.2545817494392395}],"sentiment":"neutral","sentiment_score":-0.2545817494392395,"channel":0,"num_words":1,"start":497.83,"end":497.99},{"sentences":[{"text":"not","start":497.88998,"end":498.12997,"sentiment":"neutral","sentiment_score":-0.23624899983406067}],"sentiment":"neutral","sentiment_score":-0.23624899983406067,"channel":1,"num_words":1,"start":497.88998,"end":498.12997},{"sentences":[{"text":"the","start":497.99,"end":498.23,"sentiment":"neutral","sentiment_score":-0.27322638034820557}],"sentiment":"neutral","sentiment_score":-0.27322638034820557,"channel":0,"num_words":1,"start":497.99,"end":498.23},{"sentences":[{"text":"receiving","start":498.12997,"end":498.61,"sentiment":"neutral","sentiment_score":-0.24079227447509768}],"sentiment":"neutral","sentiment_score":-0.24079227447509768,"channel":1,"num_words":1,"start":498.12997,"end":498.61},{"sentences":[{"text":"compatible","start":498.23,"end":498.73,"sentiment":"neutral","sentiment_score":-0.3083187937736511}],"sentiment":"neutral","sentiment_score":-0.3083187937736511,"channel":0,"num_words":1,"start":498.23,"end":498.73},{"sentences":[{"text":"any Internet.","start":498.61,"end":499.335,"sentiment":"neutral","sentiment_score":-0.2646513804793358}],"sentiment":"neutral","sentiment_score":-0.2646513804793358,"channel":1,"num_words":2,"start":498.61,"end":499.335},{"sentences":[{"text":"router.","start":498.87,"end":499.37,"sentiment":"neutral","sentiment_score":-0.11732211709022522}],"sentiment":"neutral","sentiment_score":-0.11732211709022522,"channel":0,"num_words":1,"start":498.87,"end":499.37},{"sentences":[{"text":"I don't have any Internet connection.","start":499.335,"end":501.175,"sentiment":"neutral","sentiment_score":-0.18237909177939096},{"text":"What do you mean active?","start":501.175,"end":502.395,"sentiment":"neutral","sentiment_score":-0.058171932399272916},{"text":"It's not","start":502.615,"end":503.095,"sentiment":"neutral","sentiment_score":-0.10455650836229324}],"sentiment":"neutral","sentiment_score":-0.12263440226133053,"channel":1,"num_words":13,"start":499.335,"end":503.095},{"sentences":[{"text":"Yeah.","start":502.87,"end":503.27,"sentiment":"neutral","sentiment_score":-0.07440235465765}],"sentiment":"neutral","sentiment_score":-0.07440235465765,"channel":0,"num_words":1,"start":502.87,"end":503.27},{"sentences":[{"text":"active.","start":503.095,"end":503.595,"sentiment":"neutral","sentiment_score":-0.10334980487823486}],"sentiment":"neutral","sentiment_score":-0.10334980487823486,"channel":1,"num_words":1,"start":503.095,"end":503.595},{"sentences":[{"text":"Because","start":503.27,"end":503.67,"sentiment":"neutral","sentiment_score":-0.15299667418003082}],"sentiment":"neutral","sentiment_score":-0.15299667418003082,"channel":0,"num_words":1,"start":503.27,"end":503.67},{"sentences":[{"text":"Okay?","start":503.655,"end":504.155,"sentiment":"neutral","sentiment_score":-0.16669481992721558}],"sentiment":"neutral","sentiment_score":-0.16669481992721558,"channel":1,"num_words":1,"start":503.655,"end":504.155},{"sentences":[{"text":"your router is not compatible with the service.","start":503.67,"end":506.89,"sentiment":"negative","sentiment_score":-0.4323422722518444}],"sentiment":"negative","sentiment_score":-0.4323422722518444,"channel":0,"num_words":8,"start":503.67,"end":506.89},{"sentences":[{"text":"Yeah.","start":506.775,"end":507.175,"sentiment":"neutral","sentiment_score":-0.13815602660179138}],"sentiment":"neutral","sentiment_score":-0.13815602660179138,"channel":1,"num_words":1,"start":506.775,"end":507.175},{"sentences":[{"text":"That's","start":506.95,"end":507.27,"sentiment":"neutral","sentiment_score":-0.11176230013370514}],"sentiment":"neutral","sentiment_score":-0.11176230013370514,"channel":0,"num_words":1,"start":506.95,"end":507.27},{"sentences":[{"text":"That's","start":507.175,"end":507.495,"sentiment":"neutral","sentiment_score":-0.16822558641433716}],"sentiment":"neutral","sentiment_score":-0.16822558641433716,"channel":1,"num_words":1,"start":507.175,"end":507.495},{"sentences":[{"text":"why","start":507.27,"end":507.77,"sentiment":"neutral","sentiment_score":-0.1367924064397812}],"sentiment":"neutral","sentiment_score":-0.1367924064397812,"channel":0,"num_words":1,"start":507.27,"end":507.77},{"sentences":[{"text":"why your","start":507.495,"end":508.055,"sentiment":"neutral","sentiment_score":-0.17393364757299423}],"sentiment":"neutral","sentiment_score":-0.17393364757299423,"channel":1,"num_words":2,"start":507.495,"end":508.055},{"sentences":[{"text":"we","start":507.99,"end":508.15,"sentiment":"neutral","sentiment_score":-0.1383177936077118}],"sentiment":"neutral","sentiment_score":-0.1383177936077118,"channel":0,"num_words":1,"start":507.99,"end":508.15},{"sentences":[{"text":"colleague,","start":508.055,"end":508.455,"sentiment":"neutral","sentiment_score":-0.1986327618360519}],"sentiment":"neutral","sentiment_score":-0.1986327618360519,"channel":1,"num_words":1,"start":508.055,"end":508.455},{"sentences":[{"text":"cannot","start":508.15,"end":508.63,"sentiment":"neutral","sentiment_score":-0.225053071975708}],"sentiment":"neutral","sentiment_score":-0.225053071975708,"channel":0,"num_words":1,"start":508.15,"end":508.63},{"sentences":[{"text":"he tell","start":508.455,"end":508.85498,"sentiment":"neutral","sentiment_score":-0.16839341074228287}],"sentiment":"neutral","sentiment_score":-0.16839341074228287,"channel":1,"num_words":2,"start":508.455,"end":508.85498},{"sentences":[{"text":"establish","start":508.63,"end":509.03,"sentiment":"neutral","sentiment_score":-0.12210852652788162}],"sentiment":"neutral","sentiment_score":-0.12210852652788162,"channel":0,"num_words":1,"start":508.63,"end":509.03},{"sentences":[{"text":"me","start":508.85498,"end":509.35498,"sentiment":"neutral","sentiment_score":-0.17197895050048828}],"sentiment":"neutral","sentiment_score":-0.17197895050048828,"channel":1,"num_words":1,"start":508.85498,"end":509.35498},{"sentences":[{"text":"a connection.","start":509.03,"end":509.61,"sentiment":"neutral","sentiment_score":-0.13613973557949066}],"sentiment":"neutral","sentiment_score":-0.13613973557949066,"channel":0,"num_words":2,"start":509.03,"end":509.61},{"sentences":[{"text":"it's it's everything is a green light.","start":509.41498,"end":511.71,"sentiment":"neutral","sentiment_score":0.007896853876965386},{"text":"Everything is working with the new router with the old router.","start":511.94998,"end":515.01,"sentiment":"neutral","sentiment_score":0.07085649567571553},{"text":"Okay?","start":515.23,"end":515.73,"sentiment":"neutral","sentiment_score":0.03502877801656723},{"text":"I take it to the shop and they tested it.","start":515.79,"end":518.11,"sentiment":"neutral","sentiment_score":0.05625983998179436},{"text":"Everything is working.","start":518.11,"end":519.25,"sentiment":"neutral","sentiment_score":0.1705741286277771}],"sentiment":"neutral","sentiment_score":0.06075153104029596,"channel":1,"num_words":32,"start":509.41498,"end":519.25},{"sentences":[{"text":"I don't know why you say it's not working.","start":519.39,"end":521.87,"sentiment":"negative","sentiment_score":-0.40211430191993713},{"text":"Okay.","start":521.87,"end":522.19,"sentiment":"neutral","sentiment_score":-0.05140295997262001},{"text":"Anyway, I went and I purchased the new router.","start":522.19,"end":524.43,"sentiment":"neutral","sentiment_score":0.004143875713149707},{"text":"Your colleague, he told me about.","start":524.43,"end":526.065,"sentiment":"neutral","sentiment_score":-0.04551578809817632},{"text":"Okay?","start":526.305,"end":526.805,"sentiment":"neutral","sentiment_score":-0.04317362606525421}],"sentiment":"neutral","sentiment_score":-0.15190019809569305,"channel":1,"num_words":26,"start":519.39,"end":526.805},{"sentences":[{"text":"And now I still don't have connection.","start":527.025,"end":528.965,"sentiment":"neutral","sentiment_score":-0.29328298781599316},{"text":"And you're telling me I don't know what you're telling me, to be honest.","start":529.105,"end":531.825,"sentiment":"neutral","sentiment_score":-0.3215081308569227},{"text":"You're telling me to plug the the cable towards the computer.","start":531.825,"end":534.705,"sentiment":"neutral","sentiment_score":-0.252932533621788},{"text":"I don't need that.","start":534.705,"end":535.745,"sentiment":"neutral","sentiment_score":-0.2867239899933338},{"text":"I need the Wi Fi.","start":535.745,"end":537.205,"sentiment":"neutral","sentiment_score":-0.16016151010990143}],"sentiment":"neutral","sentiment_score":-0.27522088114808246,"channel":1,"num_words":41,"start":527.025,"end":537.205},{"sentences":[{"text":"I I need the wireless connection.","start":537.665,"end":539.525,"sentiment":"neutral","sentiment_score":-0.13146278634667397},{"text":"Okay?","start":539.665,"end":540.165,"sentiment":"neutral","sentiment_score":-0.07853913307189941},{"text":"That's how it's supposed to be.","start":540.385,"end":541.83,"sentiment":"neutral","sentiment_score":-0.09956604863206546}],"sentiment":"neutral","sentiment_score":-0.11267016484187199,"channel":1,"num_words":13,"start":537.665,"end":541.83},{"sentences":[{"text":"Yeah.","start":542.795,"end":543.295,"sentiment":"neutral","sentiment_score":0.010207373648881912},{"text":"Yeah.","start":544.315,"end":544.795,"sentiment":"neutral","sentiment_score":0.04947197809815407},{"text":"That's that's no problem.","start":544.795,"end":549.13495,"sentiment":"neutral","sentiment_score":0.2107101660221815},{"text":"It's just much better if you're using a wired one to your from your computer to the router for us to make sure that your computer is connected to the Wi Fi and will not be disconnected unlike if wireless.","start":549.995,"end":567.27,"sentiment":"neutral","sentiment_score":0.19707007482647895},{"text":"But we can proceed with entering the credentials even though you're just using a wireless one.","start":567.695,"end":574.83496,"sentiment":"neutral","sentiment_score":0.09465179918333888}],"sentiment":"neutral","sentiment_score":0.16612502896497328,"channel":0,"num_words":62,"start":542.795,"end":574.83496},{"sentences":[{"text":"Now let's open let's log in to the router's interface.","start":576.33496,"end":580.435,"sentiment":"neutral","sentiment_score":0.06244690530002117},{"text":"Open a browser on your computer.","start":580.575,"end":582.435,"sentiment":"neutral","sentiment_score":0.04243995497624079},{"text":"Then in the address bar, type the IP address printed on the back of your router.","start":583.04,"end":587.62,"sentiment":"neutral","sentiment_score":0.034138148883357644},{"text":"Then once the IP address is","start":588.95996,"end":591.62,"sentiment":"neutral","sentiment_score":0.022489507993062336}],"sentiment":"neutral","sentiment_score":0.041059374024993496,"channel":0,"num_words":38,"start":576.33496,"end":591.62},{"sentences":[{"text":"Oh,","start":591.425,"end":591.825,"sentiment":"neutral","sentiment_score":0.021298423409461975}],"sentiment":"neutral","sentiment_score":0.021298423409461975,"channel":1,"num_words":1,"start":591.425,"end":591.825},{"sentences":[{"text":"entered","start":591.75995,"end":592.25995,"sentiment":"neutral","sentiment_score":0.01860765926539898}],"sentiment":"neutral","sentiment_score":0.01860765926539898,"channel":0,"num_words":1,"start":591.75995,"end":592.25995},{"sentences":[{"text":"just step by step, please.","start":591.825,"end":593.34503,"sentiment":"neutral","sentiment_score":0.02174013517796993},{"text":"One second.","start":593.34503,"end":594.03,"sentiment":"neutral","sentiment_score":0.018864788115024567},{"text":"Step by step.","start":594.11005,"end":595.01,"sentiment":"neutral","sentiment_score":0.025735750794410706}],"sentiment":"neutral","sentiment_score":0.02236375045031309,"channel":1,"num_words":10,"start":591.825,"end":595.01},{"sentences":[{"text":"okay.","start":594.63995,"end":595.125,"sentiment":"neutral","sentiment_score":0.0445333793759346}],"sentiment":"neutral","sentiment_score":0.0445333793759346,"channel":0,"num_words":1,"start":594.63995,"end":595.125},{"sentences":[{"text":"Gotcha.","start":597.39,"end":597.89,"sentiment":"neutral","sentiment_score":0.05476441979408264}],"sentiment":"neutral","sentiment_score":0.05476441979408264,"channel":1,"num_words":1,"start":597.39,"end":597.89},{"sentences":[{"text":"Sure.","start":607.125,"end":607.625,"sentiment":"neutral","sentiment_score":0.06846939027309418}],"sentiment":"neutral","sentiment_score":0.06846939027309418,"channel":0,"num_words":1,"start":607.125,"end":607.625},{"sentences":[{"text":"So now here, where where where exactly where do I put the the new the the interface?","start":613.555,"end":620.195,"sentiment":"neutral","sentiment_score":0.02428584512980545},{"text":"How how do I enter the interface?","start":620.195,"end":622.135,"sentiment":"neutral","sentiment_score":0.01307408990604537},{"text":"What do you mean by enter the interface?","start":622.435,"end":624.21497,"sentiment":"neutral","sentiment_score":0.0019415565766394138},{"text":"You mean the","start":627.49,"end":628.05,"sentiment":"neutral","sentiment_score":-0.001863085354367892}],"sentiment":"neutral","sentiment_score":0.014694891231400626,"channel":1,"num_words":35,"start":613.555,"end":628.05},{"sentences":[{"text":"Are","start":627.995,"end":628.235,"sentiment":"neutral","sentiment_score":0.004658538848161697}],"sentiment":"neutral","sentiment_score":0.004658538848161697,"channel":0,"num_words":1,"start":627.995,"end":628.235},{"sentences":[{"text":"one","start":628.05,"end":628.37,"sentiment":"neutral","sentiment_score":0.01345818117260933}],"sentiment":"neutral","sentiment_score":0.01345818117260933,"channel":1,"num_words":1,"start":628.05,"end":628.37},{"sentences":[{"text":"you","start":628.235,"end":628.395,"sentiment":"neutral","sentiment_score":0.00968613475561142}],"sentiment":"neutral","sentiment_score":0.00968613475561142,"channel":0,"num_words":1,"start":628.235,"end":628.395},{"sentences":[{"text":"point","start":628.37,"end":628.87,"sentiment":"neutral","sentiment_score":0.015283893793821337}],"sentiment":"neutral","sentiment_score":0.015283893793821337,"channel":1,"num_words":1,"start":628.37,"end":628.87},{"sentences":[{"text":"now on the browser on your computer?","start":628.395,"end":631.055,"sentiment":"neutral","sentiment_score":0.009205074182578496}],"sentiment":"neutral","sentiment_score":0.009205074182578496,"channel":0,"num_words":7,"start":628.395,"end":631.055},{"sentences":[{"text":"Yeah.","start":631.41,"end":631.73,"sentiment":"neutral","sentiment_score":0.014869033358991146},{"text":"I opened the browser and then what do I put?","start":631.73,"end":634.06995,"sentiment":"neutral","sentiment_score":0.0046694440767169}],"sentiment":"neutral","sentiment_score":0.005596679466014559,"channel":1,"num_words":11,"start":631.41,"end":634.06995},{"sentences":[{"text":"Yeah.","start":633.915,"end":634.415,"sentiment":"neutral","sentiment_score":0.03922928124666214},{"text":"Just to make sure, you're still connected to the Wi Fi to the router's Wi Fi.","start":635.7,"end":640.42,"sentiment":"neutral","sentiment_score":0.07140087313018739},{"text":"Right?","start":640.42,"end":640.92,"sentiment":"neutral","sentiment_score":0.04516947269439697},{"text":"Even without even no Internet connection yet.","start":642.02,"end":646.12,"sentiment":"neutral","sentiment_score":-0.11121648124286107}],"sentiment":"neutral","sentiment_score":0.017931894212961198,"channel":0,"num_words":25,"start":633.915,"end":646.12},{"sentences":[{"text":"Yeah.","start":647.105,"end":647.345,"sentiment":"neutral","sentiment_score":-0.009469550102949142},{"text":"Even low Internet connection.","start":647.345,"end":648.625,"sentiment":"neutral","sentiment_score":-0.07762234471738338},{"text":"I'm already connected","start":648.625,"end":649.665,"sentiment":"neutral","sentiment_score":0.03641206895311674}],"sentiment":"neutral","sentiment_score":-0.02634034026414156,"channel":1,"num_words":8,"start":647.105,"end":649.665},{"sentences":[{"text":"Yes.","start":649.545,"end":649.945,"sentiment":"neutral","sentiment_score":0.07430766522884369}],"sentiment":"neutral","sentiment_score":0.07430766522884369,"channel":0,"num_words":1,"start":649.545,"end":649.945},{"sentences":[{"text":"to the","start":649.665,"end":649.985,"sentiment":"neutral","sentiment_score":0.03694328851997852}],"sentiment":"neutral","sentiment_score":0.03694328851997852,"channel":1,"num_words":2,"start":649.665,"end":649.985},{"sentences":[{"text":"You're connected.","start":649.945,"end":650.605,"sentiment":"neutral","sentiment_score":0.0881468802690506},{"text":"Okay.","start":650.825,"end":651.325,"sentiment":"neutral","sentiment_score":0.03455767035484314},{"text":"So in the address bar","start":651.945,"end":654.125,"sentiment":"neutral","sentiment_score":0.016466110199689864}],"sentiment":"neutral","sentiment_score":0.03664774773642421,"channel":0,"num_words":8,"start":649.945,"end":654.125},{"sentences":[{"text":"Yeah.","start":654.87,"end":655.37,"sentiment":"neutral","sentiment_score":0.017427507787942886}],"sentiment":"neutral","sentiment_score":0.017427507787942886,"channel":1,"num_words":1,"start":654.87,"end":655.37},{"sentences":[{"text":"at the browser, type the IP address printed on the back of your router.","start":655.385,"end":661.405,"sentiment":"neutral","sentiment_score":0.003932931859578405}],"sentiment":"neutral","sentiment_score":0.003932931859578405,"channel":0,"num_words":14,"start":655.385,"end":661.405},{"sentences":[{"text":"Printed on the back of the router.","start":663.03,"end":665.13,"sentiment":"neutral","sentiment_score":-0.005607895885727235},{"text":"You mean the","start":666.465,"end":667.105,"sentiment":"neutral","sentiment_score":-0.010029182148476442}],"sentiment":"neutral","sentiment_score":-0.006934281764551997,"channel":1,"num_words":10,"start":663.03,"end":667.105},{"sentences":[{"text":"Yeah.","start":666.98004,"end":667.48004,"sentiment":"neutral","sentiment_score":-0.002774725668132305}],"sentiment":"neutral","sentiment_score":-0.002774725668132305,"channel":0,"num_words":1,"start":666.98004,"end":667.48004},{"sentences":[{"text":"router or you mean the black box?","start":667.105,"end":668.805,"sentiment":"neutral","sentiment_score":-0.014265553493584906}],"sentiment":"neutral","sentiment_score":-0.014265553493584906,"channel":1,"num_words":7,"start":667.105,"end":668.805},{"sentences":[{"text":"The router.","start":669.14,"end":669.96,"sentiment":"neutral","sentiment_score":-0.02234272100031376},{"text":"The","start":671.22003,"end":671.54004,"sentiment":"neutral","sentiment_score":-0.031805213540792465}],"sentiment":"neutral","sentiment_score":-0.025496885180473328,"channel":0,"num_words":3,"start":669.14,"end":671.54004},{"sentences":[{"text":"There is","start":671.265,"end":671.745,"sentiment":"neutral","sentiment_score":-0.05132843367755413}],"sentiment":"neutral","sentiment_score":-0.05132843367755413,"channel":1,"num_words":2,"start":671.265,"end":671.745},{"sentences":[{"text":"ASUS.","start":671.54004,"end":672.04004,"sentiment":"neutral","sentiment_score":-0.045265182852745056}],"sentiment":"neutral","sentiment_score":-0.045265182852745056,"channel":0,"num_words":1,"start":671.54004,"end":672.04004},{"sentences":[{"text":"no IP address printed on the back of the router.","start":671.745,"end":674.705,"sentiment":"neutral","sentiment_score":-0.10676699802279473},{"text":"You mean the one nine something?","start":674.705,"end":676.405,"sentiment":"neutral","sentiment_score":-0.026837292437752087},{"text":"Is","start":676.945,"end":677.105,"sentiment":"neutral","sentiment_score":-0.022207755595445633}],"sentiment":"neutral","sentiment_score":-0.07358244061470032,"channel":1,"num_words":17,"start":671.745,"end":677.105},{"sentences":[{"text":"Yeah.","start":677.005,"end":677.505,"sentiment":"neutral","sentiment_score":-0.013638095930218697}],"sentiment":"neutral","sentiment_score":-0.013638095930218697,"channel":0,"num_words":1,"start":677.005,"end":677.505},{"sentences":[{"text":"that the one one nine one six eight?","start":677.105,"end":679.605,"sentiment":"neutral","sentiment_score":-0.018223637947812676}],"sentiment":"neutral","sentiment_score":-0.018223637947812676,"channel":1,"num_words":8,"start":677.105,"end":679.605},{"sentences":[{"text":"Yeah.","start":680.20496,"end":680.70496,"sentiment":"neutral","sentiment_score":-0.017512625083327293},{"text":"It says IP address or there's no IP address written?","start":680.845,"end":685.805,"sentiment":"neutral","sentiment_score":-0.04750024024397135},{"text":"It's just one nine two.","start":685.805,"end":687.425,"sentiment":"neutral","sentiment_score":-0.03805894330143929}],"sentiment":"neutral","sentiment_score":-0.042675609001889825,"channel":0,"num_words":16,"start":680.20496,"end":687.425},{"sentences":[{"text":"Yeah.","start":687.4,"end":687.72003,"sentiment":"neutral","sentiment_score":-0.022359684109687805},{"text":"That that there is no IP address written on the on the router.","start":687.72003,"end":691.08,"sentiment":"neutral","sentiment_score":-0.09551731840922283},{"text":"That's the thing, you know.","start":691.08,"end":692.38,"sentiment":"neutral","sentiment_score":-0.020632077753543854}],"sentiment":"neutral","sentiment_score":-0.07196027432617388,"channel":1,"num_words":19,"start":687.4,"end":692.38},{"sentences":[{"text":"Is it okay if I request a picture?","start":693.11005,"end":695.13,"sentiment":"neutral","sentiment_score":0.051856637466698885},{"text":"Just via WhatsApp","start":697.03,"end":698.09,"sentiment":"neutral","sentiment_score":0.030194241553544998}],"sentiment":"neutral","sentiment_score":0.04594871130856601,"channel":0,"num_words":11,"start":693.11005,"end":698.09},{"sentences":[{"text":"Yeah.","start":698.90497,"end":699.305,"sentiment":"neutral","sentiment_score":0.04816148802638054},{"text":"And where where","start":699.305,"end":700.185,"sentiment":"neutral","sentiment_score":0.016092810158928234}],"sentiment":"neutral","sentiment_score":0.02410997962579131,"channel":1,"num_words":4,"start":698.90497,"end":700.185},{"sentences":[{"text":"right","start":699.91003,"end":700.23004,"sentiment":"neutral","sentiment_score":0.04380940645933151}],"sentiment":"neutral","sentiment_score":0.04380940645933151,"channel":0,"num_words":1,"start":699.91003,"end":700.23004},{"sentences":[{"text":"do","start":700.185,"end":700.345,"sentiment":"neutral","sentiment_score":0.02034921944141388}],"sentiment":"neutral","sentiment_score":0.02034921944141388,"channel":1,"num_words":1,"start":700.185,"end":700.345},{"sentences":[{"text":"now.","start":700.23004,"end":700.73004,"sentiment":"neutral","sentiment_score":0.03905465453863144}],"sentiment":"neutral","sentiment_score":0.03905465453863144,"channel":0,"num_words":1,"start":700.23004,"end":700.73004},{"sentences":[{"text":"I can you send me a message on WhatsApp so I can send it to you?","start":700.345,"end":705.565,"sentiment":"neutral","sentiment_score":0.05643549538217485}],"sentiment":"neutral","sentiment_score":0.05643549538217485,"channel":1,"num_words":16,"start":700.345,"end":705.565},{"sentences":[{"text":"I think my colleagues and you already have a conversation via WhatsApp.","start":709.055,"end":716.195,"sentiment":"neutral","sentiment_score":0.04333002849792441}],"sentiment":"neutral","sentiment_score":0.04333002849792441,"channel":0,"num_words":12,"start":709.055,"end":716.195},{"sentences":[{"text":"Oh, my","start":719.355,"end":720.33496,"sentiment":"neutral","sentiment_score":0.01812422787770629}],"sentiment":"neutral","sentiment_score":0.01812422787770629,"channel":1,"num_words":2,"start":719.355,"end":720.33496},{"sentences":[{"text":"You can just message there or","start":720.495,"end":723.81,"sentiment":"neutral","sentiment_score":0.01758817583322525}],"sentiment":"neutral","sentiment_score":0.01758817583322525,"channel":0,"num_words":6,"start":720.495,"end":723.81},{"sentences":[{"text":"god.","start":723.51495,"end":723.915,"sentiment":"neutral","sentiment_score":0.00719570554792881}],"sentiment":"neutral","sentiment_score":0.00719570554792881,"channel":1,"num_words":1,"start":723.51495,"end":723.915},{"sentences":[{"text":"reply.","start":723.81,"end":724.31,"sentiment":"neutral","sentiment_score":0.01672380045056343}],"sentiment":"neutral","sentiment_score":0.01672380045056343,"channel":0,"num_words":1,"start":723.81,"end":724.31},{"sentences":[{"text":"Oh, yeah.","start":723.915,"end":724.495,"sentiment":"neutral","sentiment_score":0.029941771179437637},{"text":"I I I send it now.","start":724.635,"end":725.755,"sentiment":"neutral","sentiment_score":0.035570863323907055},{"text":"It's loading.","start":725.755,"end":726.57495,"sentiment":"neutral","sentiment_score":0.02474331483244896},{"text":"Okay.","start":726.635,"end":727.135,"sentiment":"neutral","sentiment_score":0.017822809517383575}],"sentiment":"neutral","sentiment_score":0.03096528740769083,"channel":1,"num_words":11,"start":723.915,"end":727.135},{"sentences":[{"text":"Okay.","start":727.81,"end":728.31,"sentiment":"neutral","sentiment_score":0.011338211596012115},{"text":"I thought you're getting this router, the one that you","start":737.745,"end":743.345,"sentiment":"neutral","sentiment_score":-0.01632139477878809}],"sentiment":"neutral","sentiment_score":-0.013806885108351707,"channel":0,"num_words":11,"start":727.81,"end":743.345},{"sentences":[{"text":"You","start":743.33997,"end":743.5,"sentiment":"neutral","sentiment_score":-0.02717800810933113}],"sentiment":"neutral","sentiment_score":-0.02717800810933113,"channel":1,"num_words":1,"start":743.33997,"end":743.5},{"sentences":[{"text":"you send","start":743.345,"end":743.745,"sentiment":"neutral","sentiment_score":-0.029356365092098713}],"sentiment":"neutral","sentiment_score":-0.029356365092098713,"channel":0,"num_words":2,"start":743.345,"end":743.745},{"sentences":[{"text":"think she","start":743.5,"end":744.06,"sentiment":"neutral","sentiment_score":-0.03280480299144983}],"sentiment":"neutral","sentiment_score":-0.03280480299144983,"channel":1,"num_words":2,"start":743.5,"end":744.06},{"sentences":[{"text":"us the","start":743.745,"end":744.065,"sentiment":"neutral","sentiment_score":-0.03253072127699852}],"sentiment":"neutral","sentiment_score":-0.03253072127699852,"channel":0,"num_words":2,"start":743.745,"end":744.065},{"sentences":[{"text":"said","start":744.06,"end":744.38,"sentiment":"neutral","sentiment_score":-0.019239243119955063}],"sentiment":"neutral","sentiment_score":-0.019239243119955063,"channel":1,"num_words":1,"start":744.06,"end":744.38},{"sentences":[{"text":"picture,","start":744.065,"end":744.565,"sentiment":"neutral","sentiment_score":-0.035138968378305435}],"sentiment":"neutral","sentiment_score":-0.035138968378305435,"channel":0,"num_words":1,"start":744.065,"end":744.565},{"sentences":[{"text":"another","start":744.38,"end":744.86,"sentiment":"neutral","sentiment_score":-0.03499346971511841}],"sentiment":"neutral","sentiment_score":-0.03499346971511841,"channel":1,"num_words":1,"start":744.38,"end":744.86},{"sentences":[{"text":"the 10","start":744.625,"end":745.105,"sentiment":"neutral","sentiment_score":-0.018941483460366726}],"sentiment":"neutral","sentiment_score":-0.018941483460366726,"channel":0,"num_words":2,"start":744.625,"end":745.105},{"sentences":[{"text":"one?","start":744.86,"end":745.36,"sentiment":"neutral","sentiment_score":-0.02448005974292755}],"sentiment":"neutral","sentiment_score":-0.02448005974292755,"channel":1,"num_words":1,"start":744.86,"end":745.36},{"sentences":[{"text":"d v.","start":745.105,"end":746.08496,"sentiment":"neutral","sentiment_score":-0.023497975431382656}],"sentiment":"neutral","sentiment_score":-0.023497975431382656,"channel":0,"num_words":2,"start":745.105,"end":746.08496},{"sentences":[{"text":"No.","start":746.38,"end":746.62,"sentiment":"neutral","sentiment_score":-0.2882208228111267},{"text":"I don't know, man.","start":746.62,"end":747.525,"sentiment":"negative","sentiment_score":-0.4101790264248848},{"text":"Just everything is so confusing with you guys.","start":747.60504,"end":749.765,"sentiment":"negative","sentiment_score":-0.7015637829899788},{"text":"I don't know.","start":749.765,"end":750.505,"sentiment":"negative","sentiment_score":-0.483586589495341},{"text":"It's been three days long connection.","start":752.885,"end":754.66504,"sentiment":"negative","sentiment_score":-0.4390161484479904}],"sentiment":"negative","sentiment_score":-0.5284683568911119,"channel":1,"num_words":22,"start":746.38,"end":754.66504},{"sentences":[{"text":"I got the new router and it's still becoming too difficult.","start":754.80505,"end":757.445,"sentiment":"negative","sentiment_score":-0.5627595132047479}],"sentiment":"negative","sentiment_score":-0.5627595132047479,"channel":1,"num_words":11,"start":754.80505,"end":757.445},{"sentences":[{"text":"Am I speaking","start":757.05,"end":757.69,"sentiment":"neutral","sentiment_score":-0.3186202347278595}],"sentiment":"neutral","sentiment_score":-0.3186202347278595,"channel":0,"num_words":3,"start":757.05,"end":757.69},{"sentences":[{"text":"I don't","start":757.445,"end":757.765,"sentiment":"neutral","sentiment_score":-0.31116002798080444}],"sentiment":"neutral","sentiment_score":-0.31116002798080444,"channel":1,"num_words":2,"start":757.445,"end":757.765},{"sentences":[{"text":"with","start":757.69,"end":758.01,"sentiment":"neutral","sentiment_score":-0.2888322174549103}],"sentiment":"neutral","sentiment_score":-0.2888322174549103,"channel":0,"num_words":1,"start":757.69,"end":758.01},{"sentences":[{"text":"know.","start":757.765,"end":758.265,"sentiment":"neutral","sentiment_score":-0.2673381567001343}],"sentiment":"neutral","sentiment_score":-0.2673381567001343,"channel":1,"num_words":1,"start":757.765,"end":758.265},{"sentences":[{"text":"Jack Girio?","start":758.01,"end":758.91,"sentiment":"neutral","sentiment_score":-0.1256268173456192},{"text":"Right?","start":759.05,"end":759.55,"sentiment":"neutral","sentiment_score":-0.06391169875860214}],"sentiment":"neutral","sentiment_score":-0.10505511114994685,"channel":0,"num_words":3,"start":758.01,"end":759.55},{"sentences":[{"text":"Yes.","start":760.005,"end":760.245,"sentiment":"neutral","sentiment_score":-0.016511371359229088},{"text":"Yes.","start":760.245,"end":760.48505,"sentiment":"neutral","sentiment_score":-0.00608885008841753},{"text":"You're speaking to Jack Curio.","start":760.48505,"end":761.765,"sentiment":"neutral","sentiment_score":-0.020672664418816565},{"text":"Yeah.","start":761.765,"end":762.18,"sentiment":"neutral","sentiment_score":-0.001687338575720787}],"sentiment":"neutral","sentiment_score":-0.01595636026468128,"channel":1,"num_words":8,"start":760.005,"end":762.18},{"sentences":[{"text":"Yeah.","start":762.545,"end":762.70496,"sentiment":"neutral","sentiment_score":0.009239659644663334},{"text":"Yeah.","start":762.70496,"end":763.185,"sentiment":"neutral","sentiment_score":0.024496756494045258},{"text":"You just send us today a picture of the Tenda b e 3,600 dual band Wi Fi seven router.","start":763.185,"end":771.125,"sentiment":"neutral","sentiment_score":0.04483660937924134}],"sentiment":"neutral","sentiment_score":0.04217295211163305,"channel":0,"num_words":21,"start":762.545,"end":771.125},{"sentences":[{"text":"Yeah.","start":771.77997,"end":772.1,"sentiment":"neutral","sentiment_score":0.04044533520936966},{"text":"I was thinking to buy this one, and then your colleague,","start":772.1,"end":774.58,"sentiment":"neutral","sentiment_score":-0.023158079859885303}],"sentiment":"neutral","sentiment_score":-0.017857795270780723,"channel":1,"num_words":12,"start":771.77997,"end":774.58},{"sentences":[{"text":"Mhmm.","start":774.385,"end":774.885,"sentiment":"neutral","sentiment_score":-0.04522014409303665}],"sentiment":"neutral","sentiment_score":-0.04522014409303665,"channel":0,"num_words":1,"start":774.385,"end":774.885},{"sentences":[{"text":"he told me the other one is better.","start":774.58,"end":776.36,"sentiment":"neutral","sentiment_score":-0.13954873010516167},{"text":"I don't","start":777.005,"end":777.665,"sentiment":"neutral","sentiment_score":-0.1485251933336258}],"sentiment":"neutral","sentiment_score":-0.1413440227508545,"channel":1,"num_words":10,"start":774.58,"end":777.665},{"sentences":[{"text":"Other one, this router that we're troubleshooting.","start":779.11,"end":782.01,"sentiment":"neutral","sentiment_score":-0.17296706352915084}],"sentiment":"neutral","sentiment_score":-0.17296706352915084,"channel":0,"num_words":7,"start":779.11,"end":782.01},{"sentences":[{"text":"know.","start":783.085,"end":783.245,"sentiment":"neutral","sentiment_score":-0.054291486740112305},{"text":"Yeah.","start":783.245,"end":783.72504,"sentiment":"neutral","sentiment_score":0.022002961486577988},{"text":"This one now.","start":783.72504,"end":784.84503,"sentiment":"neutral","sentiment_score":0.035165837655464806}],"sentiment":"neutral","sentiment_score":0.014641797542572022,"channel":1,"num_words":5,"start":783.085,"end":784.84503},{"sentences":[{"text":"Okay.","start":784.79004,"end":785.29004,"sentiment":"neutral","sentiment_score":0.04413916915655136}],"sentiment":"neutral","sentiment_score":0.04413916915655136,"channel":0,"num_words":1,"start":784.79004,"end":785.29004},{"sentences":[{"text":"Like, we haven't even started the login.","start":784.84503,"end":787.405,"sentiment":"neutral","sentiment_score":0.04412948925580297},{"text":"You know, it should work.","start":787.405,"end":788.365,"sentiment":"neutral","sentiment_score":0.1949313223361969},{"text":"This one should work as well.","start":788.365,"end":789.87,"sentiment":"neutral","sentiment_score":0.26312510917584103}],"sentiment":"neutral","sentiment_score":0.1590174273070362,"channel":1,"num_words":18,"start":784.84503,"end":789.87},{"sentences":[{"text":"I see there's no IP address.","start":795.465,"end":797.145,"sentiment":"neutral","sentiment_score":-0.09833700706561406},{"text":"Hang on.","start":797.145,"end":797.545,"sentiment":"neutral","sentiment_score":-0.11105160415172577},{"text":"Let me just review the picture.","start":797.545,"end":799.085,"sentiment":"neutral","sentiment_score":-0.03634600217143694},{"text":"Upon checking here, the IP address is the factory default setting.","start":807.08997,"end":812.55,"sentiment":"neutral","sentiment_score":-0.0038735540583729744},{"text":"Can you see that one?","start":813.08997,"end":814.38995,"sentiment":"neutral","sentiment_score":-0.0022315733134746552}],"sentiment":"neutral","sentiment_score":-0.03613227416450779,"channel":0,"num_words":30,"start":795.465,"end":814.38995},{"sentences":[{"text":"Factory default setting.","start":822.66003,"end":824.36,"sentiment":"neutral","sentiment_score":-0.0072059597199161845},{"text":"Which one do you mean?","start":825.14,"end":826.1,"sentiment":"neutral","sentiment_score":-0.013122056797146796},{"text":"Which number?","start":826.1,"end":826.84,"sentiment":"neutral","sentiment_score":-0.010540899820625782}],"sentiment":"neutral","sentiment_score":-0.01083099627867341,"channel":1,"num_words":10,"start":822.66003,"end":826.84},{"sentences":[{"text":"It says here factory default setting HTTP","start":830.045,"end":833.505,"sentiment":"neutral","sentiment_score":-0.007410702495170491}],"sentiment":"neutral","sentiment_score":-0.007410702495170491,"channel":0,"num_words":7,"start":830.045,"end":833.505},{"sentences":[{"text":"H t p t.","start":836.015,"end":837.395,"sentiment":"neutral","sentiment_score":-0.010457472410053015}],"sentiment":"neutral","sentiment_score":-0.010457472410053015,"channel":1,"num_words":4,"start":836.015,"end":837.395},{"sentences":[{"text":"//www.acesrouter.","start":838.16,"end":843.54,"sentiment":"neutral","sentiment_score":-0.01036157738417387},{"text":"Sir, it's kinda blurred or router.com.","start":843.76,"end":848.09503,"sentiment":"negative","sentiment_score":-0.4160396009683609}],"sentiment":"negative","sentiment_score":-0.35808559759919134,"channel":0,"num_words":7,"start":838.16,"end":848.09503},{"sentences":[{"text":"Well, what what exactly does it say?","start":848.98,"end":851.48,"sentiment":"neutral","sentiment_score":-0.11323976303849902}],"sentiment":"neutral","sentiment_score":-0.11323976303849902,"channel":1,"num_words":7,"start":848.98,"end":851.48},{"sentences":[{"text":"On the black part of your router,","start":852.875,"end":856.41504,"sentiment":"neutral","sentiment_score":-0.05400013444679124}],"sentiment":"neutral","sentiment_score":-0.05400013444679124,"channel":0,"num_words":7,"start":852.875,"end":856.41504},{"sentences":[{"text":"It says Mac.","start":859.385,"end":860.34503,"sentiment":"neutral","sentiment_score":-0.03825059160590172},{"text":"What connection?","start":860.34503,"end":861.405,"sentiment":"neutral","sentiment_score":-0.0547809973359108},{"text":"SSID.","start":861.78503,"end":862.28503,"sentiment":"neutral","sentiment_score":-0.040689580142498016},{"text":"Where where?","start":862.985,"end":863.805,"sentiment":"neutral","sentiment_score":-0.03876808099448681}],"sentiment":"neutral","sentiment_score":-0.0428174389526248,"channel":1,"num_words":8,"start":859.385,"end":863.805},{"sentences":[{"text":"Can you see ACES model r t","start":863.86,"end":867.3,"sentiment":"neutral","sentiment_score":-0.0006671410187014512}],"sentiment":"neutral","sentiment_score":-0.0006671410187014512,"channel":0,"num_words":7,"start":863.86,"end":867.3},{"sentences":[{"text":"Yep.","start":867.145,"end":867.645,"sentiment":"neutral","sentiment_score":0.004219065885990858}],"sentiment":"neutral","sentiment_score":0.004219065885990858,"channel":1,"num_words":1,"start":867.145,"end":867.645},{"sentences":[{"text":"a x","start":867.3,"end":868.19995,"sentiment":"neutral","sentiment_score":-0.0005626705242320895}],"sentiment":"neutral","sentiment_score":-0.0005626705242320895,"channel":0,"num_words":2,"start":867.3,"end":868.19995},{"sentences":[{"text":"Yeah.","start":868.185,"end":868.505,"sentiment":"neutral","sentiment_score":0.006060982588678598},{"text":"Yeah.","start":868.505,"end":869.005,"sentiment":"neutral","sentiment_score":0.002842866349965334}],"sentiment":"neutral","sentiment_score":0.004451924469321966,"channel":1,"num_words":2,"start":868.185,"end":869.005},{"sentences":[{"text":"below that one?","start":869.22,"end":870.36,"sentiment":"neutral","sentiment_score":-0.007460420951247215}],"sentiment":"neutral","sentiment_score":-0.007460420951247215,"channel":0,"num_words":3,"start":869.22,"end":870.36},{"sentences":[{"text":"Oh, okay.","start":871.145,"end":871.865,"sentiment":"neutral","sentiment_score":0.01583953993394971},{"text":"Yep.","start":871.865,"end":872.365,"sentiment":"neutral","sentiment_score":0.025871848687529564}],"sentiment":"neutral","sentiment_score":0.019183642851809662,"channel":1,"num_words":3,"start":871.145,"end":872.365},{"sentences":[{"text":"Can you see factory default setting HTTP?","start":872.42,"end":876.245,"sentiment":"neutral","sentiment_score":0.011256884916552476},{"text":"Can you see that?","start":879.34503,"end":880.485,"sentiment":"neutral","sentiment_score":-0.006823260337114334},{"text":"Can you see that one?","start":890.06,"end":891.36005,"sentiment":"neutral","sentiment_score":-0.012369446456432343},{"text":"Hello?","start":903.315,"end":903.815,"sentiment":"neutral","sentiment_score":-0.0194015484303236},{"text":"Can you hear me?","start":903.875,"end":904.85504,"sentiment":"neutral","sentiment_score":-0.03521801298484206}],"sentiment":"neutral","sentiment_score":-0.008124556170687788,"channel":0,"num_words":21,"start":872.42,"end":904.85504},{"sentences":[{"text":"Yeah.","start":906.33,"end":906.57,"sentiment":"neutral","sentiment_score":-0.002713077701628208},{"text":"Trying to find the","start":906.57,"end":907.87,"sentiment":"neutral","sentiment_score":-0.004157345509156585}],"sentiment":"neutral","sentiment_score":-0.0038684919476509095,"channel":1,"num_words":5,"start":906.33,"end":907.87},{"sentences":[{"text":"Yes.","start":907.395,"end":907.895,"sentiment":"neutral","sentiment_score":0.036204829812049866}],"sentiment":"neutral","sentiment_score":0.036204829812049866,"channel":0,"num_words":1,"start":907.395,"end":907.895},{"sentences":[{"text":"the website.","start":908.09,"end":908.83,"sentiment":"neutral","sentiment_score":0.03710493445396423},{"text":"Acesrouter.com.","start":910.81,"end":912.57,"sentiment":"neutral","sentiment_score":0.03495913743972778},{"text":"Okay.","start":912.57,"end":912.97003,"sentiment":"neutral","sentiment_score":0.04717003554105759},{"text":"Acesrouter.com.","start":912.97003,"end":914.51,"sentiment":"neutral","sentiment_score":0.04289480671286583}],"sentiment":"neutral","sentiment_score":0.039846769720315936,"channel":1,"num_words":5,"start":908.09,"end":914.51},{"sentences":[{"text":"Yeah.","start":915.23505,"end":915.635,"sentiment":"neutral","sentiment_score":0.07413987815380096},{"text":"Just copy it as it is, the httpupuntilthe.com.","start":915.635,"end":920.94995,"sentiment":"neutral","sentiment_score":0.08058750862255692},{"text":"Then once entered, it should bring you to a web page again asking username and password.","start":924.44995,"end":931.75,"sentiment":"neutral","sentiment_score":0.06315425666980445}],"sentiment":"neutral","sentiment_score":0.0691723221540451,"channel":0,"num_words":25,"start":915.23505,"end":931.75},{"sentences":[{"text":"Yeah.","start":936.76996,"end":937.00995,"sentiment":"neutral","sentiment_score":0.06035105139017105},{"text":"I'm just gonna take one.","start":937.00995,"end":938.55,"sentiment":"neutral","sentiment_score":0.05643650442361832},{"text":"So","start":941.17,"end":941.67,"sentiment":"neutral","sentiment_score":0.05210120975971222}],"sentiment":"neutral","sentiment_score":0.05637639760971069,"channel":1,"num_words":7,"start":936.76996,"end":941.67},{"sentences":[{"text":"Kindly let me know if you","start":943.305,"end":945.485,"sentiment":"neutral","sentiment_score":0.03962148850162824}],"sentiment":"neutral","sentiment_score":0.03962148850162824,"channel":0,"num_words":6,"start":943.305,"end":945.485},{"sentences":[{"text":"so","start":947.27496,"end":947.77496,"sentiment":"neutral","sentiment_score":-0.009334765374660492}],"sentiment":"neutral","sentiment_score":-0.009334765374660492,"channel":1,"num_words":1,"start":947.27496,"end":947.77496},{"sentences":[{"text":"are done","start":947.78503,"end":948.34503,"sentiment":"neutral","sentiment_score":-0.021686024963855743}],"sentiment":"neutral","sentiment_score":-0.021686024963855743,"channel":0,"num_words":2,"start":947.78503,"end":948.34503},{"sentences":[{"text":"s","start":948.19495,"end":948.69495,"sentiment":"neutral","sentiment_score":0.006077747792005539}],"sentiment":"neutral","sentiment_score":0.006077747792005539,"channel":1,"num_words":1,"start":948.19495,"end":948.69495},{"sentences":[{"text":"answering the","start":948.34503,"end":949.405,"sentiment":"neutral","sentiment_score":-0.018700316548347473}],"sentiment":"neutral","sentiment_score":-0.018700316548347473,"channel":0,"num_words":2,"start":948.34503,"end":949.405},{"sentences":[{"text":"tpp.","start":949.115,"end":954.33496,"sentiment":"neutral","sentiment_score":-0.00592298898845911}],"sentiment":"neutral","sentiment_score":-0.00592298898845911,"channel":1,"num_words":1,"start":949.115,"end":954.33496},{"sentences":[{"text":"HTTP.","start":954.26996,"end":954.76996,"sentiment":"neutral","sentiment_score":-0.009949153289198875}],"sentiment":"neutral","sentiment_score":-0.009949153289198875,"channel":0,"num_words":1,"start":954.26996,"end":954.76996},{"sentences":[{"text":"Okay.","start":960.01996,"end":960.33997,"sentiment":"neutral","sentiment_score":0.02398105524480343},{"text":"So after this, I just go to the website.","start":960.33997,"end":962.98,"sentiment":"neutral","sentiment_score":0.02168763056397438},{"text":"Okay.","start":962.98,"end":963.48,"sentiment":"neutral","sentiment_score":0.05655506253242493},{"text":"Yeah.","start":963.69995,"end":964.01996,"sentiment":"neutral","sentiment_score":0.07932597398757935},{"text":"I'm I'm on the website now.","start":964.01996,"end":965.3,"sentiment":"neutral","sentiment_score":0.0842819840957721}],"sentiment":"neutral","sentiment_score":0.04781903730084499,"channel":1,"num_words":18,"start":960.01996,"end":965.3},{"sentences":[{"text":"It says welcome","start":965.3,"end":966.12,"sentiment":"neutral","sentiment_score":0.12068346639474233}],"sentiment":"neutral","sentiment_score":0.12068346639474233,"channel":1,"num_words":3,"start":965.3,"end":966.12},{"sentences":[{"text":"Yeah.","start":965.735,"end":966.235,"sentiment":"neutral","sentiment_score":0.12563855946063995}],"sentiment":"neutral","sentiment_score":0.12563855946063995,"channel":0,"num_words":1,"start":965.735,"end":966.235},{"sentences":[{"text":"to this router.","start":966.18,"end":967.16,"sentiment":"neutral","sentiment_score":0.09204655140638351}],"sentiment":"neutral","sentiment_score":0.09204655140638351,"channel":1,"num_words":3,"start":966.18,"end":967.16},{"sentences":[{"text":"Mhmm.","start":968.295,"end":968.795,"sentiment":"neutral","sentiment_score":0.02405364438891411}],"sentiment":"neutral","sentiment_score":0.02405364438891411,"channel":0,"num_words":1,"start":968.295,"end":968.795},{"sentences":[{"text":"Do you want me to send you a picture?","start":969.235,"end":970.855,"sentiment":"neutral","sentiment_score":0.01474288913110892}],"sentiment":"neutral","sentiment_score":0.01474288913110892,"channel":1,"num_words":9,"start":969.235,"end":970.855},{"sentences":[{"text":"Yeah.","start":971.255,"end":971.65497,"sentiment":"neutral","sentiment_score":0.03003738634288311},{"text":"Can you send me screen screenshot, please?","start":971.65497,"end":973.995,"sentiment":"neutral","sentiment_score":0.01694939924137933},{"text":"It did not ask you anymore for a username and password unlike before?","start":977.65497,"end":982.01996,"sentiment":"neutral","sentiment_score":-0.1747873700582064}],"sentiment":"neutral","sentiment_score":-0.10112155379638785,"channel":0,"num_words":21,"start":971.255,"end":982.01996},{"sentences":[{"text":"It just asked me because I'm already connected to the Internet.","start":982.21,"end":985.65,"sentiment":"neutral","sentiment_score":-0.16894700174981897},{"text":"I'm already see, I'm already connected.","start":985.65,"end":988.52997,"sentiment":"neutral","sentiment_score":-0.09116526320576668},{"text":"You see that?","start":988.52997,"end":989.35,"sentiment":"neutral","sentiment_score":-0.052492727835973106}],"sentiment":"neutral","sentiment_score":-0.1281443390995264,"channel":1,"num_words":20,"start":982.21,"end":989.35},{"sentences":[{"text":"No.","start":989.36,"end":989.86,"sentiment":"neutral","sentiment_score":-0.3100380003452301},{"text":"After you enter the the link, it did not ask you a username and password, or you still entered it?","start":990.16,"end":998.045,"sentiment":"neutral","sentiment_score":-0.2206482082605362}],"sentiment":"neutral","sentiment_score":-0.224904865026474,"channel":0,"num_words":21,"start":989.36,"end":998.045},{"sentences":[{"text":"No.","start":998.545,"end":998.945,"sentiment":"neutral","sentiment_score":-0.200960636138916},{"text":"Just say I'll I'll I'll send you the screenshot so you can see.","start":998.945,"end":1008.565,"sentiment":"neutral","sentiment_score":-0.10963722834220299}],"sentiment":"neutral","sentiment_score":-0.11616032889911107,"channel":1,"num_words":14,"start":998.545,"end":1008.565},{"sentences":[{"text":"Okay.","start":1009.48,"end":1009.98,"sentiment":"neutral","sentiment_score":-0.05764596164226532}],"sentiment":"neutral","sentiment_score":-0.05764596164226532,"channel":0,"num_words":1,"start":1009.48,"end":1009.98},{"sentences":[{"text":"Your colleague, you keep messaging me, I think.","start":1017.15,"end":1019.57,"sentiment":"neutral","sentiment_score":-0.17731240764260292}],"sentiment":"neutral","sentiment_score":-0.17731240764260292,"channel":1,"num_words":8,"start":1017.15,"end":1019.57},{"sentences":[{"text":"Yeah.","start":1021.205,"end":1021.525,"sentiment":"neutral","sentiment_score":-0.10776226967573166},{"text":"Because he's not aware though.","start":1021.525,"end":1023.525,"sentiment":"neutral","sentiment_score":-0.2030891478061676},{"text":"We're on the phone right now.","start":1023.525,"end":1025.145,"sentiment":"neutral","sentiment_score":-0.14546150714159012}],"sentiment":"neutral","sentiment_score":-0.1663314209630092,"channel":0,"num_words":12,"start":1021.205,"end":1025.145},{"sentences":[{"text":"Yeah.","start":1038.95,"end":1039.03,"sentiment":"neutral","sentiment_score":-0.02420785650610924},{"text":"Did you receive the photo or not?","start":1039.03,"end":1040.89,"sentiment":"neutral","sentiment_score":-0.06165567998375211}],"sentiment":"neutral","sentiment_score":-0.056974702049046755,"channel":1,"num_words":8,"start":1038.95,"end":1040.89},{"sentences":[{"text":"Not yet.","start":1042.95,"end":1043.77,"sentiment":"neutral","sentiment_score":-0.13621114939451218}],"sentiment":"neutral","sentiment_score":-0.13621114939451218,"channel":0,"num_words":2,"start":1042.95,"end":1043.77},{"sentences":[{"text":"Yeah.","start":1045.03,"end":1045.27,"sentiment":"neutral","sentiment_score":-0.018305744975805283},{"text":"It's loading now.","start":1045.27,"end":1046.07,"sentiment":"neutral","sentiment_score":0.019664970537026722},{"text":"I should","start":1046.07,"end":1046.655,"sentiment":"neutral","sentiment_score":0.05614655464887619}],"sentiment":"neutral","sentiment_score":0.02549704598883788,"channel":1,"num_words":6,"start":1045.03,"end":1046.655},{"sentences":[{"text":"But I can see your typing.","start":1046.63,"end":1048.41,"sentiment":"neutral","sentiment_score":0.03755791547397772}],"sentiment":"neutral","sentiment_score":0.03755791547397772,"channel":0,"num_words":6,"start":1046.63,"end":1048.41},{"sentences":[{"text":"received.","start":1054.095,"end":1054.595,"sentiment":"neutral","sentiment_score":0.02848617546260357},{"text":"Yep.","start":1083.4049,"end":1083.9049,"sentiment":"neutral","sentiment_score":0.1283978968858719},{"text":"You should receive the message the photo.","start":1083.965,"end":1086.225,"sentiment":"neutral","sentiment_score":0.14756521901914052}],"sentiment":"neutral","sentiment_score":0.13220451172027323,"channel":1,"num_words":9,"start":1054.095,"end":1086.225},{"sentences":[{"text":"Yeah.","start":1085.955,"end":1086.455,"sentiment":"neutral","sentiment_score":0.012284697964787483},{"text":"Let me just review it.","start":1086.995,"end":1088.275,"sentiment":"neutral","sentiment_score":0.040521974116563796},{"text":"Hang on.","start":1088.275,"end":1089.0,"sentiment":"neutral","sentiment_score":0.0213998444378376},{"text":"So just to confirm","start":1106.615,"end":1107.995,"sentiment":"neutral","sentiment_score":0.027415824122726917}],"sentiment":"neutral","sentiment_score":0.03061312949284911,"channel":0,"num_words":12,"start":1085.955,"end":1107.995},{"sentences":[{"text":"Click to continue.","start":1111.065,"end":1112.045,"sentiment":"neutral","sentiment_score":0.030216746032238007}],"sentiment":"neutral","sentiment_score":0.030216746032238007,"channel":1,"num_words":3,"start":1111.065,"end":1112.045},{"sentences":[{"text":"Yes.","start":1111.655,"end":1112.155,"sentiment":"neutral","sentiment_score":0.06755490601062775},{"text":"Mhmm.","start":1112.855,"end":1113.355,"sentiment":"neutral","sentiment_score":0.050548311322927475}],"sentiment":"neutral","sentiment_score":0.05905160866677761,"channel":0,"num_words":2,"start":1111.655,"end":1113.355},{"sentences":[{"text":"Yeah.","start":1115.09,"end":1115.4099,"sentiment":"neutral","sentiment_score":0.07366715371608734},{"text":"And then after I turn when using, it turns to me","start":1115.4099,"end":1119.4099,"sentiment":"neutral","sentiment_score":0.03470925495705821}],"sentiment":"neutral","sentiment_score":0.03795574652031064,"channel":1,"num_words":12,"start":1115.09,"end":1119.4099},{"sentences":[{"text":"Mhmm.","start":1123.16,"end":1123.66,"sentiment":"neutral","sentiment_score":0.03933518007397652},{"text":"Can you send me a screenshot again, please?","start":1124.12,"end":1126.2201,"sentiment":"neutral","sentiment_score":0.06478220969438553}],"sentiment":"neutral","sentiment_score":0.06195476195878453,"channel":0,"num_words":9,"start":1123.16,"end":1126.2201},{"sentences":[{"text":"Yep.","start":1126.37,"end":1126.87,"sentiment":"neutral","sentiment_score":0.08597476780414581},{"text":"When using","start":1127.515,"end":1128.255,"sentiment":"neutral","sentiment_score":0.032711366191506386}],"sentiment":"neutral","sentiment_score":0.05046583339571953,"channel":1,"num_words":3,"start":1126.37,"end":1128.255},{"sentences":[{"text":"So this is","start":1128.92,"end":1130.025,"sentiment":"neutral","sentiment_score":0.039251639818151794}],"sentiment":"neutral","sentiment_score":0.039251639818151794,"channel":0,"num_words":3,"start":1128.92,"end":1130.025},{"sentences":[{"text":"HTC.","start":1131.515,"end":1132.015,"sentiment":"neutral","sentiment_score":0.04924554377794266}],"sentiment":"neutral","sentiment_score":0.04924554377794266,"channel":1,"num_words":1,"start":1131.515,"end":1132.015},{"sentences":[{"text":"this is what you get after you enter the h t t p","start":1133.865,"end":1141.305,"sentiment":"neutral","sentiment_score":0.02816775333709442}],"sentiment":"neutral","sentiment_score":0.02816775333709442,"channel":0,"num_words":13,"start":1133.865,"end":1141.305},{"sentences":[{"text":"Yeah.","start":1141.13,"end":1141.29,"sentiment":"neutral","sentiment_score":0.03581908717751503},{"text":"So","start":1141.29,"end":1141.79,"sentiment":"neutral","sentiment_score":0.01387413963675499}],"sentiment":"neutral","sentiment_score":0.02484661340713501,"channel":1,"num_words":2,"start":1141.13,"end":1141.79},{"sentences":[{"text":"slash /ww.aces.","start":1141.305,"end":1143.885,"sentiment":"neutral","sentiment_score":0.0034220812376588583}],"sentiment":"neutral","sentiment_score":0.0034220812376588583,"channel":0,"num_words":2,"start":1141.305,"end":1143.885},{"sentences":[{"text":"yeah.","start":1145.21,"end":1145.45,"sentiment":"neutral","sentiment_score":0.04158300906419754},{"text":"Yeah.","start":1145.45,"end":1145.61,"sentiment":"neutral","sentiment_score":0.034411631524562836},{"text":"And then I put this one.","start":1145.61,"end":1147.23,"sentiment":"neutral","sentiment_score":0.011940544160703817},{"text":"No.","start":1150.25,"end":1150.75,"sentiment":"neutral","sentiment_score":-0.15576201677322388},{"text":"I I send you the picture.","start":1151.05,"end":1152.33,"sentiment":"neutral","sentiment_score":-0.12177237619956334}],"sentiment":"neutral","sentiment_score":-0.049250557894508044,"channel":1,"num_words":15,"start":1145.21,"end":1152.33},{"sentences":[{"text":"It says when using","start":1152.33,"end":1153.47,"sentiment":"neutral","sentiment_score":-0.08223561383783817}],"sentiment":"neutral","sentiment_score":-0.08223561383783817,"channel":1,"num_words":4,"start":1152.33,"end":1153.47},{"sentences":[{"text":"Okay.","start":1153.29,"end":1153.79,"sentiment":"neutral","sentiment_score":-0.0854102075099945}],"sentiment":"neutral","sentiment_score":-0.0854102075099945,"channel":0,"num_words":1,"start":1153.29,"end":1153.79},{"sentences":[{"text":"HTTPS protocol, your","start":1154.215,"end":1157.1749,"sentiment":"neutral","sentiment_score":-0.10098084310690562}],"sentiment":"neutral","sentiment_score":-0.10098084310690562,"channel":1,"num_words":3,"start":1154.215,"end":1157.1749},{"sentences":[{"text":"Mhmm.","start":1157.13,"end":1157.505,"sentiment":"neutral","sentiment_score":-0.11209909617900848}],"sentiment":"neutral","sentiment_score":-0.11209909617900848,"channel":0,"num_words":1,"start":1157.13,"end":1157.505},{"sentences":[{"text":"browser may show a security certificate warning.","start":1157.1749,"end":1159.9149,"sentiment":"neutral","sentiment_score":-0.27435254624911715},{"text":"The connection to Asus router setting page wwarouter.","start":1160.2949,"end":1166.9349,"sentiment":"neutral","sentiment_score":-0.14779428858309984},{"text":"Remains Sure.","start":1166.9349,"end":1168.76,"sentiment":"neutral","sentiment_score":-0.017498073633760214},{"text":"Yes or no?","start":1168.76,"end":1169.8301,"sentiment":"neutral","sentiment_score":-0.044390853494405746}],"sentiment":"neutral","sentiment_score":-0.16354954200796784,"channel":1,"num_words":20,"start":1157.1749,"end":1169.8301},{"sentences":[{"text":"Hang on.","start":1175.0,"end":1175.4,"sentiment":"neutral","sentiment_score":-0.01709165796637535},{"text":"Let me just check.","start":1175.4,"end":1176.54,"sentiment":"neutral","sentiment_score":0.012024129275232553},{"text":"Can we click yes?","start":1191.0651,"end":1192.3451,"sentiment":"neutral","sentiment_score":0.026919474359601736},{"text":"Let's try.","start":1192.3451,"end":1193.2451,"sentiment":"neutral","sentiment_score":-0.02375547494739294},{"text":"Actually, this is the first time I encountered this kind of configuration.","start":1193.385,"end":1197.5651,"sentiment":"neutral","sentiment_score":-0.247491338600715}],"sentiment":"neutral","sentiment_score":-0.12065899643736581,"channel":0,"num_words":24,"start":1175.0,"end":1197.5651},{"sentences":[{"text":"Yeah.","start":1198.8,"end":1199.12,"sentiment":"neutral","sentiment_score":-0.2840653657913208},{"text":"They say your connection is in private.","start":1199.12,"end":1201.7,"sentiment":"negative","sentiment_score":-0.38356757164001465},{"text":"Attackers may might try to steal your information from your IP address.","start":1202.0,"end":1207.14,"sentiment":"negative","sentiment_score":-0.3833967223763466},{"text":"For example, password, messages, credit card.","start":1207.875,"end":1210.535,"sentiment":"neutral","sentiment_score":-0.20228314896424612},{"text":"And","start":1211.3151,"end":1211.635,"sentiment":"neutral","sentiment_score":-0.17428386211395264}],"sentiment":"neutral","sentiment_score":-0.33176969598840783,"channel":1,"num_words":27,"start":1198.8,"end":1211.635},{"sentences":[{"text":"Mhmm.","start":1211.515,"end":1212.015,"sentiment":"neutral","sentiment_score":-0.11314010620117188}],"sentiment":"neutral","sentiment_score":-0.11314010620117188,"channel":0,"num_words":1,"start":1211.515,"end":1212.015},{"sentences":[{"text":"it tells me advanced or go back.","start":1211.635,"end":1213.895,"sentiment":"neutral","sentiment_score":-0.13661864399909973}],"sentiment":"neutral","sentiment_score":-0.13661864399909973,"channel":1,"num_words":7,"start":1211.635,"end":1213.895},{"sentences":[{"text":"Can you send me screenshot again, please?","start":1218.395,"end":1220.495,"sentiment":"neutral","sentiment_score":-0.03243788491402354}],"sentiment":"neutral","sentiment_score":-0.03243788491402354,"channel":0,"num_words":7,"start":1218.395,"end":1220.495},{"sentences":[{"text":"Yeah.","start":1220.675,"end":1221.175,"sentiment":"neutral","sentiment_score":-0.02102862112224102}],"sentiment":"neutral","sentiment_score":-0.02102862112224102,"channel":1,"num_words":1,"start":1220.675,"end":1221.175},{"sentences":[{"text":"Mhmm.","start":1221.835,"end":1222.335,"sentiment":"neutral","sentiment_score":-0.012740729376673698}],"sentiment":"neutral","sentiment_score":-0.012740729376673698,"channel":0,"num_words":1,"start":1221.835,"end":1222.335},{"sentences":[{"text":"Would you be able to use the the TeamViewer on on your end and, like, offline with no Internet?","start":1232.71,"end":1240.865,"sentiment":"neutral","sentiment_score":-0.018027252989429}],"sentiment":"neutral","sentiment_score":-0.018027252989429,"channel":1,"num_words":19,"start":1232.71,"end":1240.865},{"sentences":[{"text":"Actually, I'm not sure because when we're using a TeamViewer, it should have an Internet.","start":1244.525,"end":1250.785,"sentiment":"neutral","sentiment_score":-0.13846501111984252},{"text":"But we can try right now for me to access remotely your computer.","start":1250.925,"end":1256.8999,"sentiment":"neutral","sentiment_score":-0.08848054334521294}],"sentiment":"neutral","sentiment_score":-0.11525793679590736,"channel":0,"num_words":28,"start":1244.525,"end":1256.8999},{"sentences":[{"text":"Yeah.","start":1258.46,"end":1258.62,"sentiment":"neutral","sentiment_score":0.03044345416128635},{"text":"Let's let's try this way first and see if we can do it.","start":1258.62,"end":1261.34,"sentiment":"neutral","sentiment_score":0.059584496399531},{"text":"Yeah.","start":1261.34,"end":1261.74,"sentiment":"neutral","sentiment_score":0.04980131983757019},{"text":"Should","start":1261.74,"end":1261.98,"sentiment":"neutral","sentiment_score":0.04960696026682854}],"sentiment":"neutral","sentiment_score":0.05652813671622425,"channel":1,"num_words":16,"start":1258.46,"end":1261.98},{"sentences":[{"text":"Okay.","start":1261.76,"end":1262.1599,"sentiment":"neutral","sentiment_score":0.051595162600278854}],"sentiment":"neutral","sentiment_score":0.051595162600278854,"channel":0,"num_words":1,"start":1261.76,"end":1262.1599},{"sentences":[{"text":"receive","start":1261.98,"end":1262.38,"sentiment":"neutral","sentiment_score":0.030588794499635696}],"sentiment":"neutral","sentiment_score":0.030588794499635696,"channel":1,"num_words":1,"start":1261.98,"end":1262.38},{"sentences":[{"text":"Sure.","start":1262.1599,"end":1262.6599,"sentiment":"neutral","sentiment_score":0.03373771160840988}],"sentiment":"neutral","sentiment_score":0.03373771160840988,"channel":0,"num_words":1,"start":1262.1599,"end":1262.6599},{"sentences":[{"text":"the photo.","start":1262.38,"end":1263.0399,"sentiment":"neutral","sentiment_score":0.03092280402779579},{"text":"Advanced.","start":1263.045,"end":1263.545,"sentiment":"neutral","sentiment_score":0.03777524828910827}],"sentiment":"neutral","sentiment_score":0.033206952114899956,"channel":1,"num_words":3,"start":1262.38,"end":1263.545},{"sentences":[{"text":"Can you click advance, please?","start":1264.1599,"end":1265.94,"sentiment":"neutral","sentiment_score":0.03456869497895241}],"sentiment":"neutral","sentiment_score":0.03456869497895241,"channel":0,"num_words":5,"start":1264.1599,"end":1265.94},{"sentences":[{"text":"Yeah.","start":1267.045,"end":1267.545,"sentiment":"neutral","sentiment_score":0.011164983734488487}],"sentiment":"neutral","sentiment_score":0.011164983734488487,"channel":1,"num_words":1,"start":1267.045,"end":1267.545},{"sentences":[{"text":"Mhmm.","start":1267.76,"end":1268.235,"sentiment":"neutral","sentiment_score":-0.002558688633143902},{"text":"Then let me know what what are the options.","start":1272.635,"end":1274.975,"sentiment":"neutral","sentiment_score":-0.024920788490109973}],"sentiment":"neutral","sentiment_score":-0.022684578504413366,"channel":0,"num_words":10,"start":1267.76,"end":1274.975},{"sentences":[{"text":"So so they give me continue to one nine and save for this router.","start":1275.125,"end":1282.58,"sentiment":"neutral","sentiment_score":-0.021885826385446956},{"text":"This this server couldn't prove that it's the IP address one nine","start":1282.7999,"end":1287.6799,"sentiment":"neutral","sentiment_score":-0.25792934000492096}],"sentiment":"neutral","sentiment_score":-0.13082898651751187,"channel":1,"num_words":26,"start":1275.125,"end":1287.6799},{"sentences":[{"text":"Okay.","start":1287.48,"end":1287.98,"sentiment":"neutral","sentiment_score":-0.13817068934440613}],"sentiment":"neutral","sentiment_score":-0.13817068934440613,"channel":0,"num_words":1,"start":1287.48,"end":1287.98},{"sentences":[{"text":"two.","start":1287.6799,"end":1288.1799,"sentiment":"neutral","sentiment_score":-0.1366131156682968},{"text":"It's security.","start":1288.24,"end":1288.98,"sentiment":"neutral","sentiment_score":-0.2376200556755066},{"text":"If it is not trusted to your computer, this may cause misconfiguration or attacker interruption to your connection.","start":1289.2,"end":1296.865,"sentiment":"negative","sentiment_score":-0.37693186435434556},{"text":"Continue.","start":1296.865,"end":1297.365,"sentiment":"neutral","sentiment_score":-0.06378867477178574},{"text":"I'll","start":1298.0651,"end":1298.225,"sentiment":"neutral","sentiment_score":-0.013627680018544195}],"sentiment":"neutral","sentiment_score":-0.32495839739947213,"channel":1,"num_words":23,"start":1287.6799,"end":1298.225},{"sentences":[{"text":"Okay.","start":1298.155,"end":1298.475,"sentiment":"neutral","sentiment_score":0.008960084989666939}],"sentiment":"neutral","sentiment_score":0.008960084989666939,"channel":0,"num_words":1,"start":1298.155,"end":1298.475},{"sentences":[{"text":"just take","start":1298.225,"end":1298.625,"sentiment":"neutral","sentiment_score":0.014696930535137653}],"sentiment":"neutral","sentiment_score":0.014696930535137653,"channel":1,"num_words":2,"start":1298.225,"end":1298.625},{"sentences":[{"text":"Yeah.","start":1298.475,"end":1298.7949,"sentiment":"neutral","sentiment_score":0.009316278621554376}],"sentiment":"neutral","sentiment_score":0.009316278621554376,"channel":0,"num_words":1,"start":1298.475,"end":1298.7949},{"sentences":[{"text":"a","start":1298.625,"end":1299.125,"sentiment":"neutral","sentiment_score":0.01298059057444334}],"sentiment":"neutral","sentiment_score":0.01298059057444334,"channel":1,"num_words":1,"start":1298.625,"end":1299.125},{"sentences":[{"text":"Can you click yeah.","start":1298.7949,"end":1300.075,"sentiment":"neutral","sentiment_score":0.021415633149445057},{"text":"Continue.","start":1300.075,"end":1300.575,"sentiment":"neutral","sentiment_score":0.019208146259188652}],"sentiment":"neutral","sentiment_score":0.020974135771393777,"channel":0,"num_words":5,"start":1298.7949,"end":1300.575},{"sentences":[{"text":"Alright.","start":1300.385,"end":1300.865,"sentiment":"neutral","sentiment_score":0.08511602878570557},{"text":"Now here I have the user agreement.","start":1300.865,"end":1303.2051,"sentiment":"neutral","sentiment_score":0.11382767983845302},{"text":"I approve, agree.","start":1303.505,"end":1305.045,"sentiment":"neutral","sentiment_score":0.16842580338319144}],"sentiment":"neutral","sentiment_score":0.1261079270731319,"channel":1,"num_words":11,"start":1300.385,"end":1305.045},{"sentences":[{"text":"Can","start":1307.595,"end":1307.9149,"sentiment":"neutral","sentiment_score":0.09359849989414216}],"sentiment":"neutral","sentiment_score":0.09359849989414216,"channel":0,"num_words":1,"start":1307.595,"end":1307.9149},{"sentences":[{"text":"Okay.","start":1307.71,"end":1308.21,"sentiment":"neutral","sentiment_score":0.11696366220712662}],"sentiment":"neutral","sentiment_score":0.11696366220712662,"channel":1,"num_words":1,"start":1307.71,"end":1308.21},{"sentences":[{"text":"you take a screenshot, please?","start":1307.9149,"end":1310.07,"sentiment":"neutral","sentiment_score":0.0649237222969532},{"text":"Can I see?","start":1310.07,"end":1310.97,"sentiment":"neutral","sentiment_score":0.01774196761349837}],"sentiment":"neutral","sentiment_score":0.04723056429065764,"channel":0,"num_words":8,"start":1307.9149,"end":1310.97},{"sentences":[{"text":"Yeah.","start":1311.39,"end":1311.71,"sentiment":"neutral","sentiment_score":-0.021312521770596504},{"text":"I just say agree.","start":1311.71,"end":1312.85,"sentiment":"neutral","sentiment_score":0.16530392691493034},{"text":"This one, privacy policy.","start":1315.47,"end":1317.17,"sentiment":"neutral","sentiment_score":0.1552233323454857},{"text":"Agree.","start":1317.87,"end":1318.37,"sentiment":"positive","sentiment_score":0.33442384004592896},{"text":"Okay.","start":1324.235,"end":1324.735,"sentiment":"neutral","sentiment_score":0.2399674504995346}],"sentiment":"neutral","sentiment_score":0.1668352550742301,"channel":1,"num_words":11,"start":1311.39,"end":1324.735},{"sentences":[{"text":"Create a network.","start":1324.875,"end":1325.855,"sentiment":"neutral","sentiment_score":0.2238194743792216},{"text":"Yes.","start":1327.915,"end":1328.3151,"sentiment":"neutral","sentiment_score":0.294031023979187},{"text":"I have the four I send you.","start":1328.3151,"end":1330.0951,"sentiment":"neutral","sentiment_score":0.24048454633780889}],"sentiment":"neutral","sentiment_score":0.24080738831650128,"channel":1,"num_words":11,"start":1324.875,"end":1330.0951},{"sentences":[{"text":"Okay.","start":1331.245,"end":1331.745,"sentiment":"neutral","sentiment_score":0.16108790040016174}],"sentiment":"neutral","sentiment_score":0.16108790040016174,"channel":0,"num_words":1,"start":1331.245,"end":1331.745},{"sentences":[{"text":"Create a new network.","start":1335.1951,"end":1336.735,"sentiment":"neutral","sentiment_score":0.14094652235507965},{"text":"Advanced setting.","start":1337.65,"end":1338.6901,"sentiment":"neutral","sentiment_score":0.09572870656847954},{"text":"Should I I send you the picture.","start":1338.6901,"end":1340.77,"sentiment":"neutral","sentiment_score":0.07952398487499782},{"text":"Which one should I click?","start":1340.77,"end":1341.99,"sentiment":"neutral","sentiment_score":0.05480556786060333}],"sentiment":"neutral","sentiment_score":0.08810773533251551,"channel":1,"num_words":18,"start":1335.1951,"end":1341.99},{"sentences":[{"text":"Yeah.","start":1342.46,"end":1342.86,"sentiment":"neutral","sentiment_score":0.06486932933330536}],"sentiment":"neutral","sentiment_score":0.06486932933330536,"channel":0,"num_words":1,"start":1342.46,"end":1342.86},{"sentences":[{"text":"Create a","start":1342.61,"end":1343.01,"sentiment":"neutral","sentiment_score":0.050404785200953484}],"sentiment":"neutral","sentiment_score":0.050404785200953484,"channel":1,"num_words":2,"start":1342.61,"end":1343.01},{"sentences":[{"text":"Let","start":1342.86,"end":1343.1,"sentiment":"neutral","sentiment_score":0.047519005835056305}],"sentiment":"neutral","sentiment_score":0.047519005835056305,"channel":0,"num_words":1,"start":1342.86,"end":1343.1},{"sentences":[{"text":"new","start":1343.01,"end":1343.17,"sentiment":"neutral","sentiment_score":0.06633490324020386}],"sentiment":"neutral","sentiment_score":0.06633490324020386,"channel":1,"num_words":1,"start":1343.01,"end":1343.17},{"sentences":[{"text":"me just check the picture.","start":1343.1,"end":1344.88,"sentiment":"neutral","sentiment_score":0.0387163732200861},{"text":"Still waiting.","start":1345.26,"end":1346.08,"sentiment":"neutral","sentiment_score":0.009132194332778452}],"sentiment":"neutral","sentiment_score":0.030263750680855343,"channel":0,"num_words":7,"start":1343.1,"end":1346.08},{"sentences":[{"text":"Yep.","start":1346.61,"end":1347.11,"sentiment":"neutral","sentiment_score":0.05444691330194473},{"text":"Advanced setting?","start":1375.19,"end":1375.99,"sentiment":"neutral","sentiment_score":0.028666718862950802},{"text":"Okay.","start":1375.99,"end":1376.49,"sentiment":"neutral","sentiment_score":0.026129338890314106},{"text":"Should I click advanced setting?","start":1379.7749,"end":1381.315,"sentiment":"neutral","sentiment_score":0.020478414371609688}],"sentiment":"neutral","sentiment_score":0.026700195752912097,"channel":1,"num_words":9,"start":1346.61,"end":1381.315},{"sentences":[{"text":"Yes, please.","start":1383.6951,"end":1384.595,"sentiment":"neutral","sentiment_score":0.04359650798141956}],"sentiment":"neutral","sentiment_score":0.04359650798141956,"channel":0,"num_words":2,"start":1383.6951,"end":1384.595},{"sentences":[{"text":"Yeah.","start":1384.975,"end":1385.2949,"sentiment":"neutral","sentiment_score":-0.02499856986105442},{"text":"No.","start":1385.2949,"end":1385.5349,"sentiment":"neutral","sentiment_score":-0.2318868190050125},{"text":"It's still there.","start":1385.5349,"end":1386.595,"sentiment":"neutral","sentiment_score":-0.2454031507174174},{"text":"Okay.","start":1387.0549,"end":1387.5349,"sentiment":"neutral","sentiment_score":0.0425097718834877},{"text":"Here, this is I send you the choose operation mode upload.","start":1387.5349,"end":1400.5,"sentiment":"neutral","sentiment_score":0.07619919627904892}],"sentiment":"neutral","sentiment_score":-0.006611406474429018,"channel":1,"num_words":17,"start":1384.975,"end":1400.5},{"sentences":[{"text":"I send you the page.","start":1403.4551,"end":1413.775,"sentiment":"neutral","sentiment_score":0.08908261358737946},{"text":"Come on.","start":1413.775,"end":1414.255,"sentiment":"neutral","sentiment_score":0.07561926543712616},{"text":"Work.","start":1414.255,"end":1414.755,"sentiment":"neutral","sentiment_score":0.07831568270921707}],"sentiment":"neutral","sentiment_score":0.08437091019004583,"channel":1,"num_words":8,"start":1403.4551,"end":1414.755},{"sentences":[{"text":"Can I see the option for the choose operation mode?","start":1440.305,"end":1444.2001,"sentiment":"neutral","sentiment_score":0.04057864360511303},{"text":"Please click the arrow.","start":1449.14,"end":1450.68,"sentiment":"neutral","sentiment_score":0.022592479828745127}],"sentiment":"neutral","sentiment_score":0.035439739669007916,"channel":0,"num_words":14,"start":1440.305,"end":1450.68},{"sentences":[{"text":"Yep.","start":1451.25,"end":1451.75,"sentiment":"neutral","sentiment_score":0.061754584312438965},{"text":"Choose operation mode.","start":1451.81,"end":1453.51,"sentiment":"neutral","sentiment_score":0.042488839477300644}],"sentiment":"neutral","sentiment_score":0.047305275686085224,"channel":1,"num_words":4,"start":1451.25,"end":1453.51},{"sentences":[{"text":"Okay.","start":1502.47,"end":1502.87,"sentiment":"neutral","sentiment_score":0.06595852971076965},{"text":"Let me just review the picture.","start":1502.87,"end":1504.39,"sentiment":"neutral","sentiment_score":0.06780898198485374},{"text":"Hang on.","start":1504.39,"end":1505.13,"sentiment":"neutral","sentiment_score":0.06141812354326248}],"sentiment":"neutral","sentiment_score":0.06618318541182412,"channel":0,"num_words":9,"start":1502.47,"end":1505.13},{"sentences":[{"text":"Your colleague, he tell me to press on the wireless router mode.","start":1537.4099,"end":1541.2699,"sentiment":"neutral","sentiment_score":0.035329714262237154}],"sentiment":"neutral","sentiment_score":0.035329714262237154,"channel":1,"num_words":12,"start":1537.4099,"end":1541.2699},{"sentences":[{"text":"Yeah.","start":1542.765,"end":1543.085,"sentiment":"neutral","sentiment_score":0.0224108062684536},{"text":"I was just about to tell you.","start":1543.085,"end":1544.9249,"sentiment":"neutral","sentiment_score":-0.007774597033858299},{"text":"Can we try to click that?","start":1544.9249,"end":1547.4249,"sentiment":"neutral","sentiment_score":-0.0037083985904852548}],"sentiment":"neutral","sentiment_score":-0.0038758403222475734,"channel":0,"num_words":14,"start":1542.765,"end":1547.4249},{"sentences":[{"text":"Yep.","start":1547.97,"end":1548.37,"sentiment":"neutral","sentiment_score":0.01911984756588936},{"text":"And then here it says PPE, TTT something.","start":1548.37,"end":1552.785,"sentiment":"neutral","sentiment_score":-3.526394721120596e-6}],"sentiment":"neutral","sentiment_score":0.0021212929342355994,"channel":1,"num_words":9,"start":1547.97,"end":1552.785},{"sentences":[{"text":"Yeah.","start":1552.87,"end":1553.37,"sentiment":"neutral","sentiment_score":0.06784278154373169},{"text":"Yeah.","start":1553.4299,"end":1553.9299,"sentiment":"neutral","sentiment_score":0.08142794668674469},{"text":"Can you select that one p p p p p p o e, then","start":1553.99,"end":1558.8099,"sentiment":"neutral","sentiment_score":0.07331086908067976}],"sentiment":"neutral","sentiment_score":0.07347643095999956,"channel":0,"num_words":16,"start":1552.87,"end":1558.8099},{"sentences":[{"text":"I'll","start":1559.325,"end":1559.645,"sentiment":"neutral","sentiment_score":0.06911720335483551}],"sentiment":"neutral","sentiment_score":0.06911720335483551,"channel":1,"num_words":1,"start":1559.325,"end":1559.645},{"sentences":[{"text":"type in","start":1559.35,"end":1559.75,"sentiment":"neutral","sentiment_score":0.047315724194049835}],"sentiment":"neutral","sentiment_score":0.047315724194049835,"channel":0,"num_words":2,"start":1559.35,"end":1559.75},{"sentences":[{"text":"I'll","start":1559.645,"end":1559.885,"sentiment":"neutral","sentiment_score":0.07356204092502594}],"sentiment":"neutral","sentiment_score":0.07356204092502594,"channel":1,"num_words":1,"start":1559.645,"end":1559.885},{"sentences":[{"text":"the","start":1559.75,"end":1559.9099,"sentiment":"neutral","sentiment_score":0.06500442326068878}],"sentiment":"neutral","sentiment_score":0.06500442326068878,"channel":0,"num_words":1,"start":1559.75,"end":1559.9099},{"sentences":[{"text":"take","start":1559.885,"end":1560.125,"sentiment":"neutral","sentiment_score":0.04857063665986061}],"sentiment":"neutral","sentiment_score":0.04857063665986061,"channel":1,"num_words":1,"start":1559.885,"end":1560.125},{"sentences":[{"text":"username","start":1559.9099,"end":1560.39,"sentiment":"neutral","sentiment_score":0.0622587651014328}],"sentiment":"neutral","sentiment_score":0.0622587651014328,"channel":0,"num_words":1,"start":1559.9099,"end":1560.39},{"sentences":[{"text":"the photo.","start":1560.125,"end":1560.865,"sentiment":"neutral","sentiment_score":0.060481851920485497}],"sentiment":"neutral","sentiment_score":0.060481851920485497,"channel":1,"num_words":2,"start":1560.125,"end":1560.865},{"sentences":[{"text":"and password?","start":1560.39,"end":1561.13,"sentiment":"neutral","sentiment_score":0.03401594515889883},{"text":"Mhmm.","start":1561.75,"end":1562.25,"sentiment":"neutral","sentiment_score":0.033437855541706085}],"sentiment":"neutral","sentiment_score":0.03382324861983458,"channel":0,"num_words":3,"start":1560.39,"end":1562.25},{"sentences":[{"text":"I'll","start":1562.365,"end":1562.605,"sentiment":"neutral","sentiment_score":0.05325813218951225}],"sentiment":"neutral","sentiment_score":0.05325813218951225,"channel":1,"num_words":1,"start":1562.365,"end":1562.605},{"sentences":[{"text":"Okay.","start":1562.39,"end":1562.7899,"sentiment":"neutral","sentiment_score":0.08149997889995575}],"sentiment":"neutral","sentiment_score":0.08149997889995575,"channel":0,"num_words":1,"start":1562.39,"end":1562.7899},{"sentences":[{"text":"send","start":1562.605,"end":1562.845,"sentiment":"neutral","sentiment_score":0.0783979669213295}],"sentiment":"neutral","sentiment_score":0.0783979669213295,"channel":1,"num_words":1,"start":1562.605,"end":1562.845},{"sentences":[{"text":"Sure.","start":1562.7899,"end":1563.2899,"sentiment":"neutral","sentiment_score":0.12035578489303587}],"sentiment":"neutral","sentiment_score":0.12035578489303587,"channel":0,"num_words":1,"start":1562.7899,"end":1563.2899},{"sentences":[{"text":"you.","start":1562.845,"end":1563.345,"sentiment":"neutral","sentiment_score":0.10953507572412492}],"sentiment":"neutral","sentiment_score":0.10953507572412492,"channel":1,"num_words":1,"start":1562.845,"end":1563.345},{"sentences":[{"text":"So select the PPPOE, then","start":1594.1449,"end":1597.5049,"sentiment":"neutral","sentiment_score":0.08585416227579117}],"sentiment":"neutral","sentiment_score":0.08585416227579117,"channel":0,"num_words":5,"start":1594.1449,"end":1597.5049},{"sentences":[{"text":"Yeah.","start":1597.45,"end":1597.95,"sentiment":"neutral","sentiment_score":0.11506897211074828}],"sentiment":"neutral","sentiment_score":0.11506897211074828,"channel":1,"num_words":1,"start":1597.45,"end":1597.95},{"sentences":[{"text":"after that, it should be asking you username and password.","start":1597.5049,"end":1600.565,"sentiment":"neutral","sentiment_score":0.12613674029707908}],"sentiment":"neutral","sentiment_score":0.12613674029707908,"channel":0,"num_words":10,"start":1597.5049,"end":1600.565},{"sentences":[{"text":"Yeah.","start":1601.29,"end":1601.79,"sentiment":"neutral","sentiment_score":0.13547204434871674}],"sentiment":"neutral","sentiment_score":0.13547204434871674,"channel":1,"num_words":1,"start":1601.29,"end":1601.79},{"sentences":[{"text":"Just type in the username and password we provided you.","start":1602.945,"end":1606.6449,"sentiment":"neutral","sentiment_score":0.15846424624323846},{"text":"I think","start":1606.87,"end":1607.19,"sentiment":"neutral","sentiment_score":0.10899452492594719}],"sentiment":"neutral","sentiment_score":0.15021929269035658,"channel":0,"num_words":12,"start":1602.945,"end":1607.19},{"sentences":[{"text":"Yeah.","start":1607.13,"end":1607.445,"sentiment":"neutral","sentiment_score":0.1935543715953827}],"sentiment":"neutral","sentiment_score":0.1935543715953827,"channel":1,"num_words":1,"start":1607.13,"end":1607.445},{"sentences":[{"text":"it's already here as well on your chats with my colleagues.","start":1607.19,"end":1611.45,"sentiment":"neutral","sentiment_score":0.18624380095438522},{"text":"Mhmm.","start":1622.4551,"end":1622.9551,"sentiment":"neutral","sentiment_score":0.06057882308959961}],"sentiment":"neutral","sentiment_score":0.1757717194656531,"channel":0,"num_words":12,"start":1607.19,"end":1622.9551},{"sentences":[{"text":"I'll put the I'll copy and paste it, and then I'll take it further.","start":1625.83,"end":1633.37,"sentiment":"neutral","sentiment_score":0.05326240270265511}],"sentiment":"neutral","sentiment_score":0.05326240270265511,"channel":1,"num_words":14,"start":1625.83,"end":1633.37},{"sentences":[{"text":"Okay.","start":1635.175,"end":1635.675,"sentiment":"neutral","sentiment_score":0.08849600702524185},{"text":"Yeah.","start":1716.765,"end":1717.265,"sentiment":"neutral","sentiment_score":0.09414641559123992},{"text":"Kindly click next, please.","start":1717.805,"end":1719.665,"sentiment":"neutral","sentiment_score":0.08762038685381413}],"sentiment":"neutral","sentiment_score":0.08885399500528972,"channel":0,"num_words":6,"start":1635.175,"end":1719.665},{"sentences":[{"text":"Alright.","start":1721.525,"end":1722.005,"sentiment":"neutral","sentiment_score":0.07263834774494171},{"text":"Next.","start":1722.005,"end":1722.505,"sentiment":"neutral","sentiment_score":0.04280247539281845}],"sentiment":"neutral","sentiment_score":0.05772041156888008,"channel":1,"num_words":2,"start":1721.525,"end":1722.505},{"sentences":[{"text":"Mhmm.","start":1723.3251,"end":1723.8251,"sentiment":"neutral","sentiment_score":0.03799298405647278}],"sentiment":"neutral","sentiment_score":0.03799298405647278,"channel":0,"num_words":1,"start":1723.3251,"end":1723.8251},{"sentences":[{"text":"So now it says save your password.","start":1724.5651,"end":1726.585,"sentiment":"neutral","sentiment_score":0.026652883738279343},{"text":"Should I save or not?","start":1726.645,"end":1728.025,"sentiment":"neutral","sentiment_score":-0.020514952018857002},{"text":"Save?","start":1728.245,"end":1728.745,"sentiment":"neutral","sentiment_score":-0.011000854894518852}],"sentiment":"neutral","sentiment_score":0.005614967013780887,"channel":1,"num_words":13,"start":1724.5651,"end":1728.745},{"sentences":[{"text":"The PPPOEPassword?","start":1731.33,"end":1733.03,"sentiment":"neutral","sentiment_score":-0.013982839416712523}],"sentiment":"neutral","sentiment_score":-0.013982839416712523,"channel":0,"num_words":2,"start":1731.33,"end":1733.03},{"sentences":[{"text":"Oh, no.","start":1733.51,"end":1733.91,"sentiment":"neutral","sentiment_score":-0.19769928604364395},{"text":"No.","start":1733.91,"end":1734.07,"sentiment":"neutral","sentiment_score":-0.2612904906272888},{"text":"Sorry.","start":1734.07,"end":1734.47,"sentiment":"neutral","sentiment_score":-0.253856897354126},{"text":"It shows on the website.","start":1734.47,"end":1735.93,"sentiment":"neutral","sentiment_score":-0.20827842950820924},{"text":"Maybe just save.","start":1736.23,"end":1736.95,"sentiment":"neutral","sentiment_score":-0.1266929234067599}],"sentiment":"neutral","sentiment_score":-0.19433473981916904,"channel":1,"num_words":12,"start":1733.51,"end":1736.95},{"sentences":[{"text":"It doesn't matter.","start":1736.95,"end":1737.93,"sentiment":"neutral","sentiment_score":-0.08880469699700673},{"text":"And now it says apply.","start":1738.63,"end":1740.17,"sentiment":"neutral","sentiment_score":-0.04095770269632339},{"text":"I I send you the picture maybe.","start":1741.83,"end":1743.61,"sentiment":"neutral","sentiment_score":-0.019882173410483768}],"sentiment":"neutral","sentiment_score":-0.04069185455640157,"channel":1,"num_words":15,"start":1736.95,"end":1743.61},{"sentences":[{"text":"Yeah.","start":1745.8251,"end":1746.3251,"sentiment":"neutral","sentiment_score":-0.04322340711951256}],"sentiment":"neutral","sentiment_score":-0.04322340711951256,"channel":0,"num_words":1,"start":1745.8251,"end":1746.3251},{"sentences":[{"text":"There is one box.","start":1750.9349,"end":1752.135,"sentiment":"neutral","sentiment_score":-0.09518866799771786},{"text":"I don't know if I need to take it.","start":1752.135,"end":1754.235,"sentiment":"neutral","sentiment_score":-0.19811277174287373}],"sentiment":"neutral","sentiment_score":-0.16644381674436423,"channel":1,"num_words":13,"start":1750.9349,"end":1754.235},{"sentences":[{"text":"Yeah.","start":1756.0701,"end":1756.31,"sentiment":"neutral","sentiment_score":0.0514376237988472},{"text":"Kindly send me the screenshot so we can confirm.","start":1756.31,"end":1759.3701,"sentiment":"neutral","sentiment_score":0.0517296004626486}],"sentiment":"neutral","sentiment_score":0.05170040279626846,"channel":0,"num_words":10,"start":1756.0701,"end":1759.3701},{"sentences":[{"text":"Separate one g.","start":1769.985,"end":1774.485,"sentiment":"neutral","sentiment_score":-0.0026283712747196355}],"sentiment":"neutral","sentiment_score":-0.0026283712747196355,"channel":1,"num_words":3,"start":1769.985,"end":1774.485},{"sentences":[{"text":"Yeah.","start":1774.245,"end":1774.645,"sentiment":"neutral","sentiment_score":0.017076808959245682},{"text":"So I think this is for the Wi Fi name and Wi Fi password.","start":1774.645,"end":1780.42,"sentiment":"neutral","sentiment_score":0.0015939529985189438}],"sentiment":"neutral","sentiment_score":0.0026261433959007263,"channel":0,"num_words":15,"start":1774.245,"end":1780.42},{"sentences":[{"text":"So should I just click apply, or what","start":1782.83,"end":1785.15,"sentiment":"neutral","sentiment_score":0.03379148175008595}],"sentiment":"neutral","sentiment_score":0.03379148175008595,"channel":1,"num_words":8,"start":1782.83,"end":1785.15},{"sentences":[{"text":"Yep.","start":1785.12,"end":1785.62,"sentiment":"neutral","sentiment_score":0.04324425756931305}],"sentiment":"neutral","sentiment_score":0.04324425756931305,"channel":0,"num_words":1,"start":1785.12,"end":1785.62},{"sentences":[{"text":"should I do?","start":1785.15,"end":1785.97,"sentiment":"neutral","sentiment_score":0.03360139454404513}],"sentiment":"neutral","sentiment_score":0.03360139454404513,"channel":1,"num_words":3,"start":1785.15,"end":1785.97},{"sentences":[{"text":"Just click apply.","start":1785.68,"end":1786.74,"sentiment":"neutral","sentiment_score":0.014894665529330572},{"text":"Let's just skip","start":1787.12,"end":1788.3201,"sentiment":"neutral","sentiment_score":0.014769783864418665}],"sentiment":"neutral","sentiment_score":0.014832224696874619,"channel":0,"num_words":6,"start":1785.68,"end":1788.3201},{"sentences":[{"text":"Apply.","start":1788.11,"end":1788.61,"sentiment":"neutral","sentiment_score":0.01826021447777748}],"sentiment":"neutral","sentiment_score":0.01826021447777748,"channel":1,"num_words":1,"start":1788.11,"end":1788.61},{"sentences":[{"text":"this one.","start":1788.3201,"end":1789.06,"sentiment":"neutral","sentiment_score":0.022248213179409504}],"sentiment":"neutral","sentiment_score":0.022248213179409504,"channel":0,"num_words":2,"start":1788.3201,"end":1789.06},{"sentences":[{"text":"Okay.","start":1789.39,"end":1789.79,"sentiment":"neutral","sentiment_score":0.03970849514007568}],"sentiment":"neutral","sentiment_score":0.03970849514007568,"channel":1,"num_words":1,"start":1789.39,"end":1789.79},{"sentences":[{"text":"Mhmm.","start":1789.4401,"end":1789.9401,"sentiment":"neutral","sentiment_score":0.03956324979662895}],"sentiment":"neutral","sentiment_score":0.03956324979662895,"channel":0,"num_words":1,"start":1789.4401,"end":1789.9401},{"sentences":[{"text":"So now it says Admin and then the password here.","start":1789.79,"end":1793.17,"sentiment":"neutral","sentiment_score":0.029923339001834394},{"text":"It says next.","start":1794.59,"end":1795.5701,"sentiment":"neutral","sentiment_score":0.02396676627298196},{"text":"I send you","start":1795.8949,"end":1796.7949,"sentiment":"neutral","sentiment_score":0.03876115878423055}],"sentiment":"neutral","sentiment_score":0.03046357282437384,"channel":1,"num_words":16,"start":1789.79,"end":1796.7949},{"sentences":[{"text":"Okay.","start":1798.7849,"end":1799.2849,"sentiment":"neutral","sentiment_score":0.05206955969333649}],"sentiment":"neutral","sentiment_score":0.05206955969333649,"channel":0,"num_words":1,"start":1798.7849,"end":1799.2849},{"sentences":[{"text":"the picture.","start":1799.975,"end":1800.955,"sentiment":"neutral","sentiment_score":0.05072605796158314}],"sentiment":"neutral","sentiment_score":0.05072605796158314,"channel":1,"num_words":2,"start":1799.975,"end":1800.955},{"sentences":[{"text":"Okay.","start":1809.87,"end":1810.35,"sentiment":"neutral","sentiment_score":0.04707930237054825},{"text":"Can we click next again until","start":1810.35,"end":1814.11,"sentiment":"neutral","sentiment_score":0.0320564154535532}],"sentiment":"neutral","sentiment_score":0.034202542155981064,"channel":0,"num_words":7,"start":1809.87,"end":1814.11},{"sentences":[{"text":"Yeah.","start":1813.99,"end":1814.49,"sentiment":"neutral","sentiment_score":0.03581739962100983}],"sentiment":"neutral","sentiment_score":0.03581739962100983,"channel":1,"num_words":1,"start":1813.99,"end":1814.49},{"sentences":[{"text":"it's done?","start":1814.11,"end":1814.93,"sentiment":"neutral","sentiment_score":0.05041279457509518},{"text":"Mhmm.","start":1815.07,"end":1815.57,"sentiment":"neutral","sentiment_score":0.051533717662096024}],"sentiment":"neutral","sentiment_score":0.05078643560409546,"channel":0,"num_words":3,"start":1814.11,"end":1815.57},{"sentences":[{"text":"I I just send you the picture.","start":1815.4299,"end":1817.21,"sentiment":"neutral","sentiment_score":0.08797575746263776}],"sentiment":"neutral","sentiment_score":0.08797575746263776,"channel":1,"num_words":7,"start":1815.4299,"end":1817.21},{"sentences":[{"text":"Okay.","start":1818.205,"end":1818.705,"sentiment":"neutral","sentiment_score":0.1111072078347206}],"sentiment":"neutral","sentiment_score":0.1111072078347206,"channel":0,"num_words":1,"start":1818.205,"end":1818.705},{"sentences":[{"text":"Use the default local login.","start":1819.11,"end":1821.11,"sentiment":"neutral","sentiment_score":0.13734696954488754},{"text":"I just say next.","start":1821.11,"end":1822.07,"sentiment":"neutral","sentiment_score":0.08959246054291725},{"text":"Better.","start":1822.07,"end":1822.57,"sentiment":"neutral","sentiment_score":0.2504517734050751},{"text":"I send you the call on a second.","start":1826.535,"end":1828.235,"sentiment":"neutral","sentiment_score":0.15733536425977945}],"sentiment":"neutral","sentiment_score":0.14190218763218987,"channel":1,"num_words":18,"start":1819.11,"end":1828.235},{"sentences":[{"text":"Now can we click next, please?","start":1835.94,"end":1837.96,"sentiment":"neutral","sentiment_score":0.07234064179162185}],"sentiment":"neutral","sentiment_score":0.07234064179162185,"channel":0,"num_words":6,"start":1835.94,"end":1837.96},{"sentences":[{"text":"Yep.","start":1837.84,"end":1838.24,"sentiment":"neutral","sentiment_score":0.09041019529104231},{"text":"I'm clicking next.","start":1838.24,"end":1839.28,"sentiment":"neutral","sentiment_score":0.06418112168709438},{"text":"Now it's loading.","start":1839.28,"end":1840.1799,"sentiment":"neutral","sentiment_score":0.07276783883571625},{"text":"Now here it says username and password.","start":1840.48,"end":1843.78,"sentiment":"neutral","sentiment_score":0.033819125699145455}],"sentiment":"neutral","sentiment_score":0.0527136397681066,"channel":1,"num_words":14,"start":1837.84,"end":1843.78},{"sentences":[{"text":"Mhmm.","start":1845.685,"end":1846.185,"sentiment":"neutral","sentiment_score":0.04384970664978027}],"sentiment":"neutral","sentiment_score":0.04384970664978027,"channel":0,"num_words":1,"start":1845.685,"end":1846.185},{"sentences":[{"text":"Internet connection is finished, it says.","start":1846.08,"end":1848.74,"sentiment":"neutral","sentiment_score":0.04436487518250942}],"sentiment":"neutral","sentiment_score":0.04436487518250942,"channel":1,"num_words":6,"start":1846.08,"end":1848.74},{"sentences":[{"text":"Mhmm.","start":1848.885,"end":1849.385,"sentiment":"neutral","sentiment_score":0.05712112784385681}],"sentiment":"neutral","sentiment_score":0.05712112784385681,"channel":0,"num_words":1,"start":1848.885,"end":1849.385},{"sentences":[{"text":"I send you the picture.","start":1849.405,"end":1850.705,"sentiment":"neutral","sentiment_score":0.07483995854854583}],"sentiment":"neutral","sentiment_score":0.07483995854854583,"channel":1,"num_words":5,"start":1849.405,"end":1850.705},{"sentences":[{"text":"Okay.","start":1851.6051,"end":1852.1051,"sentiment":"neutral","sentiment_score":0.09042661637067796}],"sentiment":"neutral","sentiment_score":0.09042661637067796,"channel":0,"num_words":1,"start":1851.6051,"end":1852.1051},{"sentences":[{"text":"Once the new SSD is connected, go back to The US router for more advanced setting.","start":1857.325,"end":1863.425,"sentiment":"neutral","sentiment_score":0.09479308594018221},{"text":"So what what should I do now?","start":1903.5449,"end":1908.365,"sentiment":"neutral","sentiment_score":0.050969489983149936}],"sentiment":"neutral","sentiment_score":0.0814554697793463,"channel":1,"num_words":23,"start":1857.325,"end":1908.365},{"sentences":[{"text":"Can you send me a screenshot?","start":1912.9249,"end":1914.3049,"sentiment":"neutral","sentiment_score":0.039916024232904114},{"text":"Okay.","start":1914.9249,"end":1915.245,"sentiment":"neutral","sentiment_score":0.0498470664024353}],"sentiment":"neutral","sentiment_score":0.04133474454283714,"channel":0,"num_words":7,"start":1912.9249,"end":1915.245},{"sentences":[{"text":"I already","start":1914.985,"end":1915.625,"sentiment":"neutral","sentiment_score":0.0527191236615181}],"sentiment":"neutral","sentiment_score":0.0527191236615181,"channel":1,"num_words":2,"start":1914.985,"end":1915.625},{"sentences":[{"text":"Hang on.","start":1915.245,"end":1915.68,"sentiment":"neutral","sentiment_score":0.03970702551305294}],"sentiment":"neutral","sentiment_score":0.03970702551305294,"channel":0,"num_words":2,"start":1915.245,"end":1915.68},{"sentences":[{"text":"said you want.","start":1915.625,"end":1916.5249,"sentiment":"neutral","sentiment_score":0.05084424465894699},{"text":"Once the new you said this, let's go back to for now, the new system.","start":1924.0,"end":1929.2201,"sentiment":"neutral","sentiment_score":0.04504438117146492},{"text":"Okay.","start":1930.9601,"end":1931.36,"sentiment":"neutral","sentiment_score":0.08072386682033539},{"text":"Now here, I have the new stuff here.","start":1931.36,"end":1935.345,"sentiment":"neutral","sentiment_score":0.09599906019866467},{"text":"Something come here.","start":1935.645,"end":1936.865,"sentiment":"neutral","sentiment_score":0.06997557729482651}],"sentiment":"neutral","sentiment_score":0.06289471772809824,"channel":1,"num_words":30,"start":1915.625,"end":1936.865},{"sentences":[{"text":"Mhmm.","start":1938.0449,"end":1938.5449,"sentiment":"neutral","sentiment_score":0.04981427639722824},{"text":"That's just it says the Internet connection setting is finished, So you should establish a Internet now after a few minutes.","start":1938.845,"end":1948.72,"sentiment":"neutral","sentiment_score":0.07552430725523404}],"sentiment":"neutral","sentiment_score":0.07435566948896105,"channel":0,"num_words":22,"start":1938.0449,"end":1948.72},{"sentences":[{"text":"Yeah.","start":1948.9701,"end":1949.37,"sentiment":"neutral","sentiment_score":0.04933127760887146},{"text":"I I have the Internet here.","start":1949.37,"end":1950.89,"sentiment":"neutral","sentiment_score":0.04079817856351534},{"text":"It says checking connection.","start":1950.89,"end":1952.5901,"sentiment":"neutral","sentiment_score":0.02544680191203952},{"text":"I send you the picture.","start":1953.53,"end":1954.8301,"sentiment":"neutral","sentiment_score":0.030503591895103453}],"sentiment":"neutral","sentiment_score":0.03427659475710243,"channel":1,"num_words":16,"start":1948.9701,"end":1954.8301},{"sentences":[{"text":"Okay.","start":1954.905,"end":1955.405,"sentiment":"neutral","sentiment_score":0.017517996951937675}],"sentiment":"neutral","sentiment_score":0.017517996951937675,"channel":0,"num_words":1,"start":1954.905,"end":1955.405},{"sentences":[{"text":"Please wait while verifying.","start":1958.5701,"end":1960.51,"sentiment":"neutral","sentiment_score":-0.018579146824777126}],"sentiment":"neutral","sentiment_score":-0.018579146824777126,"channel":1,"num_words":4,"start":1958.5701,"end":1960.51},{"sentences":[{"text":"Mhmm.","start":1961.865,"end":1962.265,"sentiment":"neutral","sentiment_score":-0.0005309563130140305},{"text":"Okay.","start":1962.265,"end":1962.765,"sentiment":"neutral","sentiment_score":0.007020575925707817},{"text":"That may take a few minutes.","start":1964.265,"end":1965.805,"sentiment":"neutral","sentiment_score":-0.015649165958166122}],"sentiment":"neutral","sentiment_score":-0.010925672017037868,"channel":0,"num_words":8,"start":1961.865,"end":1965.805},{"sentences":[{"text":"You're calling.","start":1984.43,"end":1985.15,"sentiment":"neutral","sentiment_score":-0.03304076474159956},{"text":"You send me some stuff.","start":1985.15,"end":1986.43,"sentiment":"neutral","sentiment_score":-0.10026475489139557},{"text":"I don't know what you mean.","start":1986.43,"end":1987.73,"sentiment":"neutral","sentiment_score":-0.14633836348851523}],"sentiment":"neutral","sentiment_score":-0.11118734499009755,"channel":1,"num_words":13,"start":1984.43,"end":1987.73},{"sentences":[{"text":"Let me just check.","start":1992.535,"end":1993.8351,"sentiment":"neutral","sentiment_score":-0.03891266044229269}],"sentiment":"neutral","sentiment_score":-0.03891266044229269,"channel":0,"num_words":4,"start":1992.535,"end":1993.8351},{"sentences":[{"text":"So he said about the username if I wanna change it.","start":1994.925,"end":1997.4851,"sentiment":"neutral","sentiment_score":-0.012667954137379473},{"text":"Is that right?","start":1997.4851,"end":1998.125,"sentiment":"neutral","sentiment_score":0.030034286280473072},{"text":"Yeah.","start":1998.125,"end":1998.625,"sentiment":"neutral","sentiment_score":0.03287786245346069}],"sentiment":"neutral","sentiment_score":-0.0010911182810862858,"channel":1,"num_words":15,"start":1994.925,"end":1998.625},{"sentences":[{"text":"Yeah.","start":1999.72,"end":2000.12,"sentiment":"neutral","sentiment_score":0.05005527660250664},{"text":"No need for for you to change it.","start":2000.12,"end":2002.62,"sentiment":"neutral","sentiment_score":-0.053946021012961864},{"text":"Is the Internet status still check connection?","start":2027.52,"end":2030.5,"sentiment":"neutral","sentiment_score":-0.007514447239892823}],"sentiment":"neutral","sentiment_score":-0.027132126386277378,"channel":0,"num_words":16,"start":1999.72,"end":2030.5},{"sentences":[{"text":"Yeah.","start":2030.935,"end":2031.175,"sentiment":"neutral","sentiment_score":0.01209905557334423},{"text":"Checking connection.","start":2031.175,"end":2032.235,"sentiment":"neutral","sentiment_score":-0.0007413942366838455}],"sentiment":"neutral","sentiment_score":0.00353875569999218,"channel":1,"num_words":3,"start":2030.935,"end":2032.235},{"sentences":[{"text":"Mhmm.","start":2032.3201,"end":2032.8201,"sentiment":"neutral","sentiment_score":0.014529578387737274}],"sentiment":"neutral","sentiment_score":0.014529578387737274,"channel":0,"num_words":1,"start":2032.3201,"end":2032.8201},{"sentences":[{"text":"Says wait","start":2032.81,"end":2033.4501,"sentiment":"neutral","sentiment_score":0.010163035243749619}],"sentiment":"neutral","sentiment_score":0.010163035243749619,"channel":1,"num_words":2,"start":2032.81,"end":2033.4501},{"sentences":[{"text":"Okay.","start":2033.28,"end":2033.78,"sentiment":"neutral","sentiment_score":0.014807319268584251}],"sentiment":"neutral","sentiment_score":0.014807319268584251,"channel":0,"num_words":1,"start":2033.28,"end":2033.78},{"sentences":[{"text":"while while I'm at I send you the picture.","start":2033.4501,"end":2035.53,"sentiment":"neutral","sentiment_score":0.025925063838561375}],"sentiment":"neutral","sentiment_score":0.025925063838561375,"channel":1,"num_words":9,"start":2033.4501,"end":2035.53},{"sentences":[{"text":"Yeah.","start":2035.52,"end":2036.02,"sentiment":"neutral","sentiment_score":0.07307155430316925}],"sentiment":"neutral","sentiment_score":0.07307155430316925,"channel":0,"num_words":1,"start":2035.52,"end":2036.02},{"sentences":[{"text":"That's for sure.","start":2035.53,"end":2036.43,"sentiment":"neutral","sentiment_score":0.0593692051867644}],"sentiment":"neutral","sentiment_score":0.0593692051867644,"channel":1,"num_words":3,"start":2035.53,"end":2036.43},{"sentences":[{"text":"Wait a while for verifying.","start":2036.24,"end":2037.9401,"sentiment":"neutral","sentiment_score":0.01659782640635967},{"text":"Let's just","start":2038.0801,"end":2038.695,"sentiment":"neutral","sentiment_score":0.03252505883574486}],"sentiment":"neutral","sentiment_score":0.021148464243326868,"channel":0,"num_words":7,"start":2036.24,"end":2038.695},{"sentences":[{"text":"Mhmm.","start":2038.65,"end":2039.15,"sentiment":"neutral","sentiment_score":0.031114734709262848}],"sentiment":"neutral","sentiment_score":0.031114734709262848,"channel":1,"num_words":1,"start":2038.65,"end":2039.15},{"sentences":[{"text":"wait for it.","start":2038.695,"end":2040.1549,"sentiment":"neutral","sentiment_score":0.019651212419072788}],"sentiment":"neutral","sentiment_score":0.019651212419072788,"channel":0,"num_words":3,"start":2038.695,"end":2040.1549},{"sentences":[{"text":"Oh, he want me to change the name the Wi Fi name.","start":2062.63,"end":2065.7698,"sentiment":"neutral","sentiment_score":0.033795983530581}],"sentiment":"neutral","sentiment_score":0.033795983530581,"channel":1,"num_words":12,"start":2062.63,"end":2065.7698},{"sentences":[{"text":"Yeah.","start":2067.6448,"end":2068.1448,"sentiment":"neutral","sentiment_score":0.11072755604982376},{"text":"We can yeah.","start":2068.285,"end":2069.005,"sentiment":"neutral","sentiment_score":0.13586353262265524},{"text":"You can do that later on.","start":2069.005,"end":2071.025,"sentiment":"neutral","sentiment_score":0.1251657990117868}],"sentiment":"neutral","sentiment_score":0.126931294798851,"channel":0,"num_words":10,"start":2067.6448,"end":2071.025},{"sentences":[{"text":"Yeah.","start":2071.1099,"end":2071.43,"sentiment":"neutral","sentiment_score":0.06373277306556702},{"text":"Later.","start":2071.43,"end":2071.93,"sentiment":"neutral","sentiment_score":0.06903727352619171},{"text":"Not the issue.","start":2071.99,"end":2072.8098,"sentiment":"neutral","sentiment_score":0.023303395758072536}],"sentiment":"neutral","sentiment_score":0.040536046773195264,"channel":1,"num_words":5,"start":2071.1099,"end":2072.8098},{"sentences":[{"text":"Mhmm.","start":2072.365,"end":2072.865,"sentiment":"neutral","sentiment_score":0.029934652149677277}],"sentiment":"neutral","sentiment_score":0.029934652149677277,"channel":0,"num_words":1,"start":2072.365,"end":2072.865},{"sentences":[{"text":"I just wanna have the connection now.","start":2073.805,"end":2075.665,"sentiment":"neutral","sentiment_score":0.045571711978742054}],"sentiment":"neutral","sentiment_score":0.045571711978742054,"channel":1,"num_words":7,"start":2073.805,"end":2075.665},{"sentences":[{"text":"Mhmm.","start":2076.2048,"end":2076.7048,"sentiment":"neutral","sentiment_score":0.018793180584907532},{"text":"That's your top priority.","start":2076.765,"end":2078.1448,"sentiment":"positive","sentiment_score":0.38356534391641617},{"text":"While we're waiting, is it okay if you send me the picture of how the key how did you connect the cables?","start":2137.8699,"end":2144.6099,"sentiment":"neutral","sentiment_score":0.08122544312341647},{"text":"The cable to the router from the router to the NTT box.","start":2145.355,"end":2150.7952,"sentiment":"neutral","sentiment_score":0.03494948195293546},{"text":"Yeah.","start":2150.7952,"end":2151.2952,"sentiment":"neutral","sentiment_score":0.03852057829499245}],"sentiment":"neutral","sentiment_score":0.0949482166673988,"channel":0,"num_words":40,"start":2076.2048,"end":2151.2952},{"sentences":[{"text":"Yeah.","start":2151.37,"end":2151.87,"sentiment":"neutral","sentiment_score":0.03286317363381386}],"sentiment":"neutral","sentiment_score":0.03286317363381386,"channel":1,"num_words":1,"start":2151.37,"end":2151.87},{"sentences":[{"text":"Mhmm.","start":2152.955,"end":2153.455,"sentiment":"neutral","sentiment_score":0.029271047562360764},{"text":"Okay.","start":2245.46,"end":2245.8599,"sentiment":"neutral","sentiment_score":0.04715821519494057},{"text":"Got it.","start":2245.8599,"end":2246.52,"sentiment":"neutral","sentiment_score":0.07232436165213585},{"text":"Just checking.","start":2247.5398,"end":2248.44,"sentiment":"neutral","sentiment_score":0.03816133737564087},{"text":"Mhmm.","start":2248.98,"end":2249.48,"sentiment":"neutral","sentiment_score":0.02703850530087948}],"sentiment":"neutral","sentiment_score":0.04634845230196204,"channel":0,"num_words":7,"start":2152.955,"end":2249.48},{"sentences":[{"text":"Yeah.","start":2254.02,"end":2254.26,"sentiment":"neutral","sentiment_score":0.0456506684422493},{"text":"So all is properly plugged in.","start":2254.26,"end":2256.1948,"sentiment":"neutral","sentiment_score":0.09971651559074719},{"text":"Is it still checking connection?","start":2256.1948,"end":2259.1748,"sentiment":"neutral","sentiment_score":0.024438401684165}],"sentiment":"neutral","sentiment_score":0.06384514753396313,"channel":0,"num_words":12,"start":2254.02,"end":2259.1748},{"sentences":[{"text":"Yeah.","start":2259.705,"end":2260.025,"sentiment":"neutral","sentiment_score":0.014805838465690613},{"text":"It's still checking connection.","start":2260.025,"end":2261.325,"sentiment":"neutral","sentiment_score":-0.012111962772905827}],"sentiment":"neutral","sentiment_score":-0.006728402525186539,"channel":1,"num_words":5,"start":2259.705,"end":2261.325},{"sentences":[{"text":"Can you try to click the reboot next to the log out?","start":2265.075,"end":2269.49,"sentiment":"neutral","sentiment_score":-0.0270768612002333}],"sentiment":"neutral","sentiment_score":-0.0270768612002333,"channel":0,"num_words":12,"start":2265.075,"end":2269.49},{"sentences":[{"text":"Are you sure?","start":2271.13,"end":2271.85,"sentiment":"neutral","sentiment_score":-0.03043660583595435},{"text":"Maybe you should wait a little bit longer.","start":2271.85,"end":2273.71,"sentiment":"neutral","sentiment_score":-0.14705185871571302}],"sentiment":"neutral","sentiment_score":-0.1152476988394152,"channel":1,"num_words":11,"start":2271.13,"end":2273.71},{"sentences":[{"text":"Okay.","start":2274.35,"end":2274.85,"sentiment":"neutral","sentiment_score":-0.022159196436405185}],"sentiment":"neutral","sentiment_score":-0.022159196436405185,"channel":0,"num_words":1,"start":2274.35,"end":2274.85},{"sentences":[{"text":"Yeah.","start":2275.3699,"end":2275.6099,"sentiment":"neutral","sentiment_score":-0.03602766990661621},{"text":"I think it's better to wait a little bit.","start":2275.6099,"end":2277.55,"sentiment":"neutral","sentiment_score":-0.12585202521748012},{"text":"Maybe another one or two minutes because I don't wanna mess up the system.","start":2278.345,"end":2283.0652,"sentiment":"neutral","sentiment_score":-0.18125903766070092},{"text":"You know?","start":2283.0652,"end":2283.645,"sentiment":"neutral","sentiment_score":-0.023154466412961483}],"sentiment":"neutral","sentiment_score":-0.14433197526691052,"channel":1,"num_words":26,"start":2275.3699,"end":2283.645},{"sentences":[{"text":"Yeah.","start":2284.805,"end":2285.305,"sentiment":"neutral","sentiment_score":0.0004405360668897629}],"sentiment":"neutral","sentiment_score":0.0004405360668897629,"channel":0,"num_words":1,"start":2284.805,"end":2285.305},{"sentences":[{"text":"I'm checking the Internet now.","start":2380.01,"end":2381.79,"sentiment":"neutral","sentiment_score":0.01077737957239151},{"text":"Yeah.","start":2383.69,"end":2383.93,"sentiment":"neutral","sentiment_score":0.1407560110092163}],"sentiment":"neutral","sentiment_score":0.03244048481186231,"channel":1,"num_words":6,"start":2380.01,"end":2383.93},{"sentences":[{"text":"Thank","start":2383.8801,"end":2384.04,"sentiment":"neutral","sentiment_score":0.3295723497867584}],"sentiment":"neutral","sentiment_score":0.3295723497867584,"channel":0,"num_words":1,"start":2383.8801,"end":2384.04},{"sentences":[{"text":"The","start":2383.93,"end":2384.09,"sentiment":"neutral","sentiment_score":0.3256617784500122}],"sentiment":"neutral","sentiment_score":0.3256617784500122,"channel":1,"num_words":1,"start":2383.93,"end":2384.09},{"sentences":[{"text":"you.","start":2384.04,"end":2384.54,"sentiment":"positive","sentiment_score":0.33957046270370483}],"sentiment":"positive","sentiment_score":0.33957046270370483,"channel":0,"num_words":1,"start":2384.04,"end":2384.54},{"sentences":[{"text":"Internet is working, actually.","start":2384.09,"end":2385.37,"sentiment":"neutral","sentiment_score":0.2933700941503048},{"text":"You know that?","start":2385.37,"end":2386.11,"sentiment":"neutral","sentiment_score":0.16237332671880722},{"text":"Am I right?","start":2390.525,"end":2391.265,"sentiment":"neutral","sentiment_score":0.13341607650121054}],"sentiment":"neutral","sentiment_score":0.20608485862612724,"channel":1,"num_words":10,"start":2384.09,"end":2391.265},{"sentences":[{"text":"Hello?","start":2392.655,"end":2393.155,"sentiment":"neutral","sentiment_score":0.05579651892185211},{"text":"Yes.","start":2394.895,"end":2395.395,"sentiment":"neutral","sentiment_score":0.0642504096031189}],"sentiment":"neutral","sentiment_score":0.060023464262485504,"channel":0,"num_words":2,"start":2392.655,"end":2395.395},{"sentences":[{"text":"Hello?","start":2395.165,"end":2395.565,"sentiment":"neutral","sentiment_score":0.04335308820009232},{"text":"Yeah.","start":2395.565,"end":2395.885,"sentiment":"neutral","sentiment_score":0.08036434650421143}],"sentiment":"neutral","sentiment_score":0.06185871735215187,"channel":1,"num_words":2,"start":2395.165,"end":2395.885},{"sentences":[{"text":"I can","start":2395.615,"end":2396.015,"sentiment":"neutral","sentiment_score":0.09438954666256905}],"sentiment":"neutral","sentiment_score":0.09438954666256905,"channel":0,"num_words":2,"start":2395.615,"end":2396.015},{"sentences":[{"text":"Yeah.","start":2395.885,"end":2396.285,"sentiment":"neutral","sentiment_score":0.08052168786525726}],"sentiment":"neutral","sentiment_score":0.08052168786525726,"channel":1,"num_words":1,"start":2395.885,"end":2396.285},{"sentences":[{"text":"hear you.","start":2396.015,"end":2396.675,"sentiment":"neutral","sentiment_score":0.06589043885469437}],"sentiment":"neutral","sentiment_score":0.06589043885469437,"channel":0,"num_words":2,"start":2396.015,"end":2396.675},{"sentences":[{"text":"I'm I'm checking","start":2396.285,"end":2397.2449,"sentiment":"neutral","sentiment_score":0.03294863241414229}],"sentiment":"neutral","sentiment_score":0.03294863241414229,"channel":1,"num_words":3,"start":2396.285,"end":2397.2449},{"sentences":[{"text":"Mhmm.","start":2396.9749,"end":2397.4749,"sentiment":"neutral","sentiment_score":0.02696251310408115}],"sentiment":"neutral","sentiment_score":0.02696251310408115,"channel":0,"num_words":1,"start":2396.9749,"end":2397.4749},{"sentences":[{"text":"the Internet, like, eyebrows on the Internet,","start":2397.2449,"end":2399.7449,"sentiment":"neutral","sentiment_score":0.03206929617694446}],"sentiment":"neutral","sentiment_score":0.03206929617694446,"channel":1,"num_words":7,"start":2397.2449,"end":2399.7449},{"sentences":[{"text":"Mhmm.","start":2399.935,"end":2400.435,"sentiment":"neutral","sentiment_score":0.05944780632853508}],"sentiment":"neutral","sentiment_score":0.05944780632853508,"channel":0,"num_words":1,"start":2399.935,"end":2400.435},{"sentences":[{"text":"and the Internet is working.","start":2400.525,"end":2402.065,"sentiment":"neutral","sentiment_score":0.0985008180141449}],"sentiment":"neutral","sentiment_score":0.0985008180141449,"channel":1,"num_words":5,"start":2400.525,"end":2402.065},{"sentences":[{"text":"It's working?","start":2404.6301,"end":2405.37,"sentiment":"neutral","sentiment_score":0.09621188044548035}],"sentiment":"neutral","sentiment_score":0.09621188044548035,"channel":0,"num_words":2,"start":2404.6301,"end":2405.37},{"sentences":[{"text":"Yeah.","start":2406.02,"end":2406.26,"sentiment":"neutral","sentiment_score":0.02930358797311783},{"text":"The Internet is working, but it says","start":2406.26,"end":2408.6,"sentiment":"neutral","sentiment_score":0.005877986284238952}],"sentiment":"neutral","sentiment_score":0.008806186495348811,"channel":1,"num_words":8,"start":2406.02,"end":2408.6},{"sentences":[{"text":"Yeah.","start":2408.87,"end":2409.37,"sentiment":"neutral","sentiment_score":0.01897194422781467}],"sentiment":"neutral","sentiment_score":0.01897194422781467,"channel":0,"num_words":1,"start":2408.87,"end":2409.37},{"sentences":[{"text":"here the connection still, but the Internet is working fine.","start":2409.1401,"end":2412.6802,"sentiment":"neutral","sentiment_score":0.03614656813442707}],"sentiment":"neutral","sentiment_score":0.03614656813442707,"channel":1,"num_words":10,"start":2409.1401,"end":2412.6802},{"sentences":[{"text":"Okay.","start":2414.55,"end":2415.045,"sentiment":"neutral","sentiment_score":0.03367875516414642},{"text":"Can we try it to other device, like, on your phone?","start":2415.365,"end":2418.825,"sentiment":"neutral","sentiment_score":0.020076520486988804},{"text":"Let's try","start":2418.885,"end":2419.525,"sentiment":"neutral","sentiment_score":0.007811469491571188}],"sentiment":"neutral","sentiment_score":0.01929595853601183,"channel":0,"num_words":14,"start":2414.55,"end":2419.525},{"sentences":[{"text":"Yeah.","start":2419.405,"end":2419.8052,"sentiment":"neutral","sentiment_score":0.016672082245349884}],"sentiment":"neutral","sentiment_score":0.016672082245349884,"channel":1,"num_words":1,"start":2419.405,"end":2419.8052},{"sentences":[{"text":"to use","start":2419.525,"end":2419.845,"sentiment":"neutral","sentiment_score":0.00910650147125125}],"sentiment":"neutral","sentiment_score":0.00910650147125125,"channel":0,"num_words":2,"start":2419.525,"end":2419.845},{"sentences":[{"text":"That's","start":2419.8052,"end":2420.125,"sentiment":"neutral","sentiment_score":0.05617476627230644}],"sentiment":"neutral","sentiment_score":0.05617476627230644,"channel":1,"num_words":1,"start":2419.8052,"end":2420.125},{"sentences":[{"text":"it again","start":2419.845,"end":2420.585,"sentiment":"neutral","sentiment_score":0.0762350931763649}],"sentiment":"neutral","sentiment_score":0.0762350931763649,"channel":0,"num_words":2,"start":2419.845,"end":2420.585},{"sentences":[{"text":"fine.","start":2420.125,"end":2420.445,"sentiment":"neutral","sentiment_score":0.08189347386360168},{"text":"Let's see.","start":2420.445,"end":2421.2651,"sentiment":"neutral","sentiment_score":0.03135941922664642}],"sentiment":"neutral","sentiment_score":0.04820410410563151,"channel":1,"num_words":3,"start":2420.125,"end":2421.2651},{"sentences":[{"text":"to double check.","start":2421.525,"end":2422.585,"sentiment":"neutral","sentiment_score":0.01883735880255699}],"sentiment":"neutral","sentiment_score":0.01883735880255699,"channel":0,"num_words":3,"start":2421.525,"end":2422.585},{"sentences":[{"text":"Yeah.","start":2423.085,"end":2423.485,"sentiment":"neutral","sentiment_score":0.03977227210998535},{"text":"I will I will close the hotspot, and I will I will I will go to the Wi Fi.","start":2423.485,"end":2429.72,"sentiment":"neutral","sentiment_score":0.02844097200585039}],"sentiment":"neutral","sentiment_score":0.029007537011057138,"channel":1,"num_words":20,"start":2423.085,"end":2429.72},{"sentences":[{"text":"Yeah.","start":2431.57,"end":2432.07,"sentiment":"neutral","sentiment_score":0.03324625641107559},{"text":"Mhmm.","start":2432.21,"end":2432.71,"sentiment":"neutral","sentiment_score":0.0350811630487442}],"sentiment":"neutral","sentiment_score":0.0341637097299099,"channel":0,"num_words":2,"start":2431.57,"end":2432.71},{"sentences":[{"text":"Okay.","start":2433.3801,"end":2433.78,"sentiment":"neutral","sentiment_score":0.04595193266868591},{"text":"Now I put the Wi Fi.","start":2433.78,"end":2435.86,"sentiment":"neutral","sentiment_score":0.039955535593132176},{"text":"Okay.","start":2435.86,"end":2436.36,"sentiment":"neutral","sentiment_score":0.05626877397298813},{"text":"Let me go to YouTube maybe.","start":2437.3801,"end":2439.015,"sentiment":"neutral","sentiment_score":0.05483395109574},{"text":"I open it, but I actually yes.","start":2441.7349,"end":2447.1948,"sentiment":"neutral","sentiment_score":0.055435637810400555}],"sentiment":"neutral","sentiment_score":0.05042890911655767,"channel":1,"num_words":21,"start":2433.3801,"end":2447.1948},{"sentences":[{"text":"It's working now?","start":2448.2349,"end":2449.455,"sentiment":"neutral","sentiment_score":0.11490445087353389}],"sentiment":"neutral","sentiment_score":0.11490445087353389,"channel":0,"num_words":3,"start":2448.2349,"end":2449.455},{"sentences":[{"text":"Yeah.","start":2449.4148,"end":2449.575,"sentiment":"neutral","sentiment_score":0.09383879601955414},{"text":"Yeah.","start":2449.575,"end":2449.7349,"sentiment":"neutral","sentiment_score":0.12811115384101868},{"text":"It's working.","start":2449.7349,"end":2450.555,"sentiment":"neutral","sentiment_score":0.19482830166816711}],"sentiment":"neutral","sentiment_score":0.15290163829922676,"channel":1,"num_words":4,"start":2449.4148,"end":2450.555},{"sentences":[{"text":"Okay.","start":2451.755,"end":2452.255,"sentiment":"neutral","sentiment_score":0.2890840768814087},{"text":"Great.","start":2452.4749,"end":2452.9749,"sentiment":"positive","sentiment_score":0.4721982479095459}],"sentiment":"positive","sentiment_score":0.3806411623954773,"channel":0,"num_words":2,"start":2451.755,"end":2452.9749},{"sentences":[{"text":"Yeah.","start":2452.6301,"end":2452.87,"sentiment":"neutral","sentiment_score":0.32759028673171997},{"text":"The Internet","start":2452.87,"end":2453.51,"sentiment":"neutral","sentiment_score":0.32120317220687866}],"sentiment":"neutral","sentiment_score":0.32333221038182575,"channel":1,"num_words":3,"start":2452.6301,"end":2453.51},{"sentences":[{"text":"So","start":2453.435,"end":2453.595,"sentiment":"neutral","sentiment_score":0.29388976097106934}],"sentiment":"neutral","sentiment_score":0.29388976097106934,"channel":0,"num_words":1,"start":2453.435,"end":2453.595},{"sentences":[{"text":"is","start":2453.51,"end":2454.01,"sentiment":"positive","sentiment_score":0.433939665555954}],"sentiment":"positive","sentiment_score":0.433939665555954,"channel":1,"num_words":1,"start":2453.51,"end":2454.01},{"sentences":[{"text":"you're all set now.","start":2453.595,"end":2454.795,"sentiment":"positive","sentiment_score":0.4808422476053238},{"text":"Yeah.","start":2454.795,"end":2455.26,"sentiment":"neutral","sentiment_score":0.2502041161060333},{"text":"So if you run into any issues or have more questions, feel free to give us a call anytime","start":2455.66,"end":2461.2,"sentiment":"neutral","sentiment_score":0.1796729360756121}],"sentiment":"neutral","sentiment_score":0.2328066204984983,"channel":0,"num_words":24,"start":2453.595,"end":2461.2},{"sentences":[{"text":"working.","start":2461.59,"end":2461.91,"sentiment":"neutral","sentiment_score":0.17288988828659058}],"sentiment":"neutral","sentiment_score":0.17288988828659058,"channel":1,"num_words":1,"start":2461.59,"end":2461.91},{"sentences":[{"text":"or","start":2461.9,"end":2462.22,"sentiment":"neutral","sentiment_score":0.11566035449504852}],"sentiment":"neutral","sentiment_score":0.11566035449504852,"channel":0,"num_words":1,"start":2461.9,"end":2462.22},{"sentences":[{"text":"Yeah.","start":2461.91,"end":2462.41,"sentiment":"neutral","sentiment_score":0.08551687002182007}],"sentiment":"neutral","sentiment_score":0.08551687002182007,"channel":1,"num_words":1,"start":2461.91,"end":2462.41},{"sentences":[{"text":"call us","start":2462.22,"end":2462.7,"sentiment":"neutral","sentiment_score":0.07890978455543518}],"sentiment":"neutral","sentiment_score":0.07890978455543518,"channel":0,"num_words":2,"start":2462.22,"end":2462.7},{"sentences":[{"text":"But","start":2462.55,"end":2463.03,"sentiment":"neutral","sentiment_score":0.09281355887651443}],"sentiment":"neutral","sentiment_score":0.09281355887651443,"channel":1,"num_words":1,"start":2462.55,"end":2463.03},{"sentences":[{"text":"via WhatsApp.","start":2462.7,"end":2463.44,"sentiment":"neutral","sentiment_score":0.0959719866514206}],"sentiment":"neutral","sentiment_score":0.0959719866514206,"channel":0,"num_words":2,"start":2462.7,"end":2463.44},{"sentences":[{"text":"the the speed","start":2463.03,"end":2463.77,"sentiment":"neutral","sentiment_score":0.094318854312102}],"sentiment":"neutral","sentiment_score":0.094318854312102,"channel":1,"num_words":3,"start":2463.03,"end":2463.77},{"sentences":[{"text":"Yeah.","start":2463.5,"end":2464.0,"sentiment":"neutral","sentiment_score":0.32497918605804443}],"sentiment":"neutral","sentiment_score":0.32497918605804443,"channel":0,"num_words":1,"start":2463.5,"end":2464.0},{"sentences":[{"text":"is good.","start":2464.95,"end":2465.51,"sentiment":"positive","sentiment_score":0.420910120010376},{"text":"Like, the Internet speed, I I choose a good speed.","start":2465.51,"end":2468.495,"sentiment":"neutral","sentiment_score":0.3015298157930374},{"text":"Yeah?","start":2468.495,"end":2468.975,"sentiment":"neutral","sentiment_score":0.17277926206588745},{"text":"I just wanna test the speed.","start":2468.975,"end":2470.7551,"sentiment":"neutral","sentiment_score":0.13997784381111464}],"sentiment":"neutral","sentiment_score":0.2563034064675632,"channel":1,"num_words":19,"start":2464.95,"end":2470.7551},{"sentences":[{"text":"Yeah.","start":2471.4749,"end":2471.9548,"sentiment":"neutral","sentiment_score":0.13146032392978668},{"text":"Let me just check as well here on your end the speed.","start":2471.9548,"end":2475.335,"sentiment":"neutral","sentiment_score":0.12113000638782978}],"sentiment":"neutral","sentiment_score":0.12192464619874954,"channel":0,"num_words":13,"start":2471.4749,"end":2475.335},{"sentences":[{"text":"Yeah.","start":2475.855,"end":2476.175,"sentiment":"neutral","sentiment_score":0.12190157175064088}],"sentiment":"neutral","sentiment_score":0.12190157175064088,"channel":1,"num_words":1,"start":2475.855,"end":2476.175},{"sentences":[{"text":"Can you","start":2475.875,"end":2476.1948,"sentiment":"neutral","sentiment_score":0.10485327243804932}],"sentiment":"neutral","sentiment_score":0.10485327243804932,"channel":0,"num_words":2,"start":2475.875,"end":2476.1948},{"sentences":[{"text":"I'm","start":2476.175,"end":2476.495,"sentiment":"neutral","sentiment_score":0.09106788039207458}],"sentiment":"neutral","sentiment_score":0.09106788039207458,"channel":1,"num_words":1,"start":2476.175,"end":2476.495},{"sentences":[{"text":"select","start":2476.1948,"end":2476.6948,"sentiment":"neutral","sentiment_score":0.09371692687273026}],"sentiment":"neutral","sentiment_score":0.09371692687273026,"channel":0,"num_words":1,"start":2476.1948,"end":2476.6948},{"sentences":[{"text":"I'm just checking the speed now.","start":2476.495,"end":2478.355,"sentiment":"neutral","sentiment_score":0.0864347368478775},{"text":"Let's see what I get.","start":2479.855,"end":2481.3152,"sentiment":"neutral","sentiment_score":0.07281679958105088}],"sentiment":"neutral","sentiment_score":0.08024476536295631,"channel":1,"num_words":11,"start":2476.495,"end":2481.3152},{"sentences":[{"text":"I think you should run a speed test via computer.","start":2486.56,"end":2490.66,"sentiment":"neutral","sentiment_score":0.20258980989456177}],"sentiment":"neutral","sentiment_score":0.20258980989456177,"channel":0,"num_words":10,"start":2486.56,"end":2490.66},{"sentences":[{"text":"Yeah.","start":2491.55,"end":2491.79,"sentiment":"neutral","sentiment_score":0.13344046473503113},{"text":"I'm doing the via computer.","start":2491.79,"end":2493.1702,"sentiment":"neutral","sentiment_score":0.12903247773647308}],"sentiment":"neutral","sentiment_score":0.12976714223623276,"channel":1,"num_words":6,"start":2491.55,"end":2493.1702},{"sentences":[{"text":"Yeah.","start":2493.28,"end":2493.78,"sentiment":"neutral","sentiment_score":0.1951698362827301}],"sentiment":"neutral","sentiment_score":0.1951698362827301,"channel":0,"num_words":1,"start":2493.28,"end":2493.78},{"sentences":[{"text":"So","start":2494.385,"end":2494.885,"sentiment":"neutral","sentiment_score":0.26255643367767334}],"sentiment":"neutral","sentiment_score":0.26255643367767334,"channel":1,"num_words":1,"start":2494.385,"end":2494.885},{"sentences":[{"text":"Much","start":2495.6,"end":2495.92,"sentiment":"positive","sentiment_score":0.3912650942802429}],"sentiment":"positive","sentiment_score":0.3912650942802429,"channel":0,"num_words":1,"start":2495.6,"end":2495.92},{"sentences":[{"text":"it","start":2495.745,"end":2496.245,"sentiment":"neutral","sentiment_score":0.32201024889945984}],"sentiment":"neutral","sentiment_score":0.32201024889945984,"channel":1,"num_words":1,"start":2495.745,"end":2496.245},{"sentences":[{"text":"better if you","start":2495.92,"end":2497.1199,"sentiment":"positive","sentiment_score":0.405997892220815}],"sentiment":"positive","sentiment_score":0.405997892220815,"channel":0,"num_words":3,"start":2495.92,"end":2497.1199},{"sentences":[{"text":"says","start":2497.105,"end":2497.605,"sentiment":"positive","sentiment_score":0.4913903474807739}],"sentiment":"positive","sentiment_score":0.4913903474807739,"channel":1,"num_words":1,"start":2497.105,"end":2497.605},{"sentences":[{"text":"run it via a wired","start":2497.1199,"end":2498.74,"sentiment":"positive","sentiment_score":0.3606041371822357}],"sentiment":"positive","sentiment_score":0.3606041371822357,"channel":0,"num_words":5,"start":2497.1199,"end":2498.74},{"sentences":[{"text":"one","start":2498.465,"end":2498.965,"sentiment":"neutral","sentiment_score":0.2848379611968994}],"sentiment":"neutral","sentiment_score":0.2848379611968994,"channel":1,"num_words":1,"start":2498.465,"end":2498.965},{"sentences":[{"text":"cable","start":2499.1199,"end":2499.6199,"sentiment":"neutral","sentiment_score":0.2995518445968628}],"sentiment":"neutral","sentiment_score":0.2995518445968628,"channel":0,"num_words":1,"start":2499.1199,"end":2499.6199},{"sentences":[{"text":"20.","start":2499.825,"end":2500.325,"sentiment":"positive","sentiment_score":0.3553350865840912}],"sentiment":"positive","sentiment_score":0.3553350865840912,"channel":1,"num_words":1,"start":2499.825,"end":2500.325},{"sentences":[{"text":"so that you will get the","start":2499.965,"end":2501.245,"sentiment":"neutral","sentiment_score":0.2949986159801483}],"sentiment":"neutral","sentiment_score":0.2949986159801483,"channel":0,"num_words":6,"start":2499.965,"end":2501.245},{"sentences":[{"text":"So","start":2501.185,"end":2501.685,"sentiment":"positive","sentiment_score":0.3527015745639801}],"sentiment":"positive","sentiment_score":0.3527015745639801,"channel":1,"num_words":1,"start":2501.185,"end":2501.685},{"sentences":[{"text":"accurate one","start":2501.245,"end":2502.225,"sentiment":"positive","sentiment_score":0.36358046531677246}],"sentiment":"positive","sentiment_score":0.36358046531677246,"channel":0,"num_words":2,"start":2501.245,"end":2502.225},{"sentences":[{"text":"I","start":2502.545,"end":2503.045,"sentiment":"positive","sentiment_score":0.3880542516708374}],"sentiment":"positive","sentiment_score":0.3880542516708374,"channel":1,"num_words":1,"start":2502.545,"end":2503.045},{"sentences":[{"text":"using","start":2503.565,"end":2504.065,"sentiment":"positive","sentiment_score":0.3794238567352295}],"sentiment":"positive","sentiment_score":0.3794238567352295,"channel":0,"num_words":1,"start":2503.565,"end":2504.065},{"sentences":[{"text":"wanna ask","start":2503.905,"end":2504.4648,"sentiment":"positive","sentiment_score":0.3500303477048874}],"sentiment":"positive","sentiment_score":0.3500303477048874,"channel":1,"num_words":2,"start":2503.905,"end":2504.4648},{"sentences":[{"text":"speed","start":2504.445,"end":2504.765,"sentiment":"neutral","sentiment_score":0.2432310581207275}],"sentiment":"neutral","sentiment_score":0.2432310581207275,"channel":0,"num_words":1,"start":2504.445,"end":2504.765},{"sentences":[{"text":"you something.","start":2504.4648,"end":2505.125,"sentiment":"neutral","sentiment_score":0.3138377517461777}],"sentiment":"neutral","sentiment_score":0.3138377517461777,"channel":1,"num_words":2,"start":2504.4648,"end":2505.125},{"sentences":[{"text":"test.net.","start":2504.765,"end":2505.825,"sentiment":"neutral","sentiment_score":0.10196878015995026}],"sentiment":"neutral","sentiment_score":0.10196878015995026,"channel":0,"num_words":1,"start":2504.765,"end":2505.825},{"sentences":[{"text":"If I want, like, a super fast Internet, should I because should I plug in, like, a cable directly from the","start":2506.305,"end":2514.5,"sentiment":"neutral","sentiment_score":0.223850470213663}],"sentiment":"neutral","sentiment_score":0.223850470213663,"channel":1,"num_words":21,"start":2506.305,"end":2514.5},{"sentences":[{"text":"Yeah.","start":2514.42,"end":2514.92,"sentiment":"neutral","sentiment_score":0.19838237762451172}],"sentiment":"neutral","sentiment_score":0.19838237762451172,"channel":0,"num_words":1,"start":2514.42,"end":2514.92},{"sentences":[{"text":"router to my computer if I want, like, a super","start":2514.5,"end":2517.32,"sentiment":"neutral","sentiment_score":0.15284199640154839}],"sentiment":"neutral","sentiment_score":0.15284199640154839,"channel":1,"num_words":10,"start":2514.5,"end":2517.32},{"sentences":[{"text":"Yeah.","start":2518.18,"end":2518.68,"sentiment":"neutral","sentiment_score":0.23451268672943115},{"text":"That so that your computer will get the accurate speed since it's connected via wired.","start":2518.9,"end":2526.52,"sentiment":"positive","sentiment_score":0.35188169678052267},{"text":"Unlike if wireless only, sometimes there's a signal interference, especially when too many devices is connected.","start":2526.915,"end":2537.2551,"sentiment":"neutral","sentiment_score":-0.05096014798618853}],"sentiment":"neutral","sentiment_score":0.14679299283307046,"channel":0,"num_words":32,"start":2518.18,"end":2537.2551},{"sentences":[{"text":"And now I get this speed.","start":2538.345,"end":2539.74,"sentiment":"neutral","sentiment_score":0.1606096848845482},{"text":"It says for the download, it's 32.9.","start":2539.74,"end":2543.68,"sentiment":"neutral","sentiment_score":0.08376101297991616},{"text":"And then","start":2545.26,"end":2545.92,"sentiment":"neutral","sentiment_score":-0.008285542484372854}],"sentiment":"neutral","sentiment_score":0.10222760767986377,"channel":1,"num_words":15,"start":2538.345,"end":2545.92},{"sentences":[{"text":"Sorry?","start":2545.62,"end":2546.12,"sentiment":"neutral","sentiment_score":-0.029982248321175575}],"sentiment":"neutral","sentiment_score":-0.029982248321175575,"channel":0,"num_words":1,"start":2545.62,"end":2546.12},{"sentences":[{"text":"upload is","start":2546.22,"end":2547.28,"sentiment":"neutral","sentiment_score":-0.023862773552536964}],"sentiment":"neutral","sentiment_score":-0.023862773552536964,"channel":1,"num_words":2,"start":2546.22,"end":2547.28},{"sentences":[{"text":"How much?","start":2547.06,"end":2547.7202,"sentiment":"neutral","sentiment_score":-0.032393560744822025}],"sentiment":"neutral","sentiment_score":-0.032393560744822025,"channel":0,"num_words":2,"start":2547.06,"end":2547.7202},{"sentences":[{"text":"9.77.","start":2547.5,"end":2549.12,"sentiment":"neutral","sentiment_score":-0.03751928731799126},{"text":"Why is it like that?","start":2551.18,"end":2551.9,"sentiment":"neutral","sentiment_score":-0.24909470081329346},{"text":"It should be more, isn't it?","start":2551.9,"end":2553.92,"sentiment":"neutral","sentiment_score":-0.16652285680174828}],"sentiment":"neutral","sentiment_score":-0.190177494349579,"channel":1,"num_words":12,"start":2547.5,"end":2553.92},{"sentences":[{"text":"Sorry.","start":2554.1,"end":2554.4202,"sentiment":"neutral","sentiment_score":-0.2137092351913452},{"text":"What did what is the","start":2554.4202,"end":2555.835,"sentiment":"neutral","sentiment_score":-0.27461278438568115}],"sentiment":"neutral","sentiment_score":-0.2644621928532918,"channel":0,"num_words":6,"start":2554.1,"end":2555.835},{"sentences":[{"text":"The Internet is is is in that shouldn't be fast.","start":2558.275,"end":2561.6548,"sentiment":"negative","sentiment_score":-0.3581490218639374}],"sentiment":"negative","sentiment_score":-0.3581490218639374,"channel":1,"num_words":10,"start":2558.275,"end":2561.6548},{"sentences":[{"text":"result?","start":2561.835,"end":2562.335,"sentiment":"neutral","sentiment_score":-0.16189466416835785},{"text":"Yeah.","start":2563.435,"end":2563.935,"sentiment":"neutral","sentiment_score":-0.07066860049962997},{"text":"Can you dictate again the result?","start":2564.555,"end":2566.635,"sentiment":"neutral","sentiment_score":-0.07929394704600175},{"text":"Sorry.","start":2566.635,"end":2567.135,"sentiment":"neutral","sentiment_score":-0.10007920861244202}],"sentiment":"neutral","sentiment_score":-0.08982290617293781,"channel":0,"num_words":9,"start":2561.835,"end":2567.135},{"sentences":[{"text":"I'm just doing a test because I did the the it says the Mbps download is 94Point2.","start":2569.0898,"end":2580.39,"sentiment":"neutral","sentiment_score":-0.02415746368248673}],"sentiment":"neutral","sentiment_score":-0.02415746368248673,"channel":1,"num_words":17,"start":2569.0898,"end":2580.39},{"sentences":[{"text":"Mhmm.","start":2581.3398,"end":2581.8398,"sentiment":"neutral","sentiment_score":0.022968901321291924}],"sentiment":"neutral","sentiment_score":0.022968901321291924,"channel":0,"num_words":1,"start":2581.3398,"end":2581.8398},{"sentences":[{"text":"And now the the upload, I get 13Point6.","start":2582.825,"end":2586.285,"sentiment":"neutral","sentiment_score":0.05743052810430527},{"text":"Is it is it good?","start":2588.025,"end":2589.165,"sentiment":"neutral","sentiment_score":0.0767697550356388}],"sentiment":"neutral","sentiment_score":0.06486869230866432,"channel":1,"num_words":13,"start":2582.825,"end":2589.165},{"sentences":[{"text":"1313Point6 or","start":2588.925,"end":2591.485,"sentiment":"neutral","sentiment_score":0.007647625170648098}],"sentiment":"neutral","sentiment_score":0.007647625170648098,"channel":0,"num_words":2,"start":2588.925,"end":2591.485},{"sentences":[{"text":"Yeah.","start":2591.305,"end":2591.805,"sentiment":"neutral","sentiment_score":-0.0000237245112657547}],"sentiment":"neutral","sentiment_score":-0.0000237245112657547,"channel":1,"num_words":1,"start":2591.305,"end":2591.805},{"sentences":[{"text":"33","start":2591.485,"end":2592.925,"sentiment":"neutral","sentiment_score":-0.012221151031553744}],"sentiment":"neutral","sentiment_score":-0.012221151031553744,"channel":0,"num_words":1,"start":2591.485,"end":2592.925},{"sentences":[{"text":"No.","start":2592.7449,"end":2592.905,"sentiment":"neutral","sentiment_score":-0.057644084095954895},{"text":"No.","start":2592.905,"end":2593.405,"sentiment":"neutral","sentiment_score":-0.05788356810808182}],"sentiment":"neutral","sentiment_score":-0.057763826102018356,"channel":1,"num_words":2,"start":2592.7449,"end":2593.405},{"sentences":[{"text":"0.","start":2592.925,"end":2593.425,"sentiment":"neutral","sentiment_score":-0.023241639137268063}],"sentiment":"neutral","sentiment_score":-0.023241639137268063,"channel":0,"num_words":1,"start":2592.925,"end":2593.425},{"sentences":[{"text":"13.6.","start":2594.185,"end":2595.805,"sentiment":"neutral","sentiment_score":-0.02963586151599884},{"text":"13.6","start":2598.1602,"end":2599.44,"sentiment":"neutral","sentiment_score":-0.007547041866928339}],"sentiment":"neutral","sentiment_score":-0.01859145169146359,"channel":1,"num_words":2,"start":2594.185,"end":2599.44},{"sentences":[{"text":"One three point","start":2598.48,"end":2599.44,"sentiment":"neutral","sentiment_score":-0.0031376502787073455}],"sentiment":"neutral","sentiment_score":-0.0031376502787073455,"channel":0,"num_words":3,"start":2598.48,"end":2599.44},{"sentences":[{"text":"for","start":2599.44,"end":2599.6,"sentiment":"neutral","sentiment_score":-0.002524659037590027}],"sentiment":"neutral","sentiment_score":-0.002524659037590027,"channel":1,"num_words":1,"start":2599.44,"end":2599.6},{"sentences":[{"text":"six.","start":2599.44,"end":2599.94,"sentiment":"neutral","sentiment_score":-0.007276501040905714}],"sentiment":"neutral","sentiment_score":-0.007276501040905714,"channel":0,"num_words":1,"start":2599.44,"end":2599.94},{"sentences":[{"text":"the for the upload for the upload.","start":2599.6,"end":2601.3801,"sentiment":"neutral","sentiment_score":0.003296122620148318},{"text":"For the download, I","start":2601.6,"end":2603.52,"sentiment":"neutral","sentiment_score":0.020573395770043135}],"sentiment":"neutral","sentiment_score":0.009578767401928251,"channel":1,"num_words":11,"start":2599.6,"end":2603.52},{"sentences":[{"text":"Mhmm.","start":2603.44,"end":2603.94,"sentiment":"neutral","sentiment_score":0.016874700784683228}],"sentiment":"neutral","sentiment_score":0.016874700784683228,"channel":0,"num_words":1,"start":2603.44,"end":2603.94},{"sentences":[{"text":"get","start":2603.52,"end":2604.02,"sentiment":"neutral","sentiment_score":0.017062604427337646}],"sentiment":"neutral","sentiment_score":0.017062604427337646,"channel":1,"num_words":1,"start":2603.52,"end":2604.02},{"sentences":[{"text":"Yeah.","start":2604.16,"end":2604.66,"sentiment":"neutral","sentiment_score":0.05494369566440582},{"text":"That's correct.","start":2604.72,"end":2605.6199,"sentiment":"neutral","sentiment_score":0.18595028668642044}],"sentiment":"neutral","sentiment_score":0.14228142301241556,"channel":0,"num_words":3,"start":2604.16,"end":2605.6199},{"sentences":[{"text":"yeah.","start":2607.28,"end":2607.78,"sentiment":"neutral","sentiment_score":0.18932656943798065}],"sentiment":"neutral","sentiment_score":0.18932656943798065,"channel":1,"num_words":1,"start":2607.28,"end":2607.78},{"sentences":[{"text":"You're you're getting the right speed since your device is all your phone is also connected.","start":2607.44,"end":2615.885,"sentiment":"neutral","sentiment_score":0.15289971884340048},{"text":"So that's why it's not getting 100 over 20.","start":2617.065,"end":2620.685,"sentiment":"neutral","sentiment_score":-0.00011552663313017874}],"sentiment":"neutral","sentiment_score":0.09781423047184944,"channel":0,"num_words":25,"start":2607.44,"end":2620.685},{"sentences":[{"text":"So I can connect the TV.","start":2621.1748,"end":2622.6948,"sentiment":"neutral","sentiment_score":0.11435739944378535},{"text":"I have a smart TV.","start":2622.6948,"end":2623.7349,"sentiment":"neutral","sentiment_score":0.12689324021339415},{"text":"I can connect it?","start":2623.7349,"end":2624.875,"sentiment":"neutral","sentiment_score":0.11793852597475052}],"sentiment":"neutral","sentiment_score":0.119490980108579,"channel":1,"num_words":15,"start":2621.1748,"end":2624.875},{"sentences":[{"text":"Yeah.","start":2625.305,"end":2625.75,"sentiment":"neutral","sentiment_score":0.14524458348751068},{"text":"You can connect it.","start":2625.83,"end":2626.79,"sentiment":"neutral","sentiment_score":0.15188436582684517},{"text":"Just find the Wi Fi name on your TV on the available Wi Fi.","start":2626.79,"end":2631.77,"sentiment":"neutral","sentiment_score":0.10201574223382133}],"sentiment":"neutral","sentiment_score":0.11478960200359947,"channel":0,"num_words":19,"start":2625.305,"end":2631.77},{"sentences":[{"text":"Okay.","start":2632.23,"end":2632.73,"sentiment":"neutral","sentiment_score":0.08245997875928879},{"text":"Let me connect","start":2632.79,"end":2633.75,"sentiment":"neutral","sentiment_score":0.06903132796287537}],"sentiment":"neutral","sentiment_score":0.07238849066197872,"channel":1,"num_words":4,"start":2632.23,"end":2633.75},{"sentences":[{"text":"Yeah.","start":2633.59,"end":2633.91,"sentiment":"neutral","sentiment_score":0.06613480299711227}],"sentiment":"neutral","sentiment_score":0.06613480299711227,"channel":0,"num_words":1,"start":2633.59,"end":2633.91},{"sentences":[{"text":"it, see","start":2633.75,"end":2634.07,"sentiment":"neutral","sentiment_score":0.04724043980240822}],"sentiment":"neutral","sentiment_score":0.04724043980240822,"channel":1,"num_words":2,"start":2633.75,"end":2634.07},{"sentences":[{"text":"Then","start":2633.91,"end":2634.23,"sentiment":"neutral","sentiment_score":0.04633026942610741}],"sentiment":"neutral","sentiment_score":0.04633026942610741,"channel":0,"num_words":1,"start":2633.91,"end":2634.23},{"sentences":[{"text":"if it","start":2634.07,"end":2634.31,"sentiment":"neutral","sentiment_score":0.04627192206680775}],"sentiment":"neutral","sentiment_score":0.04627192206680775,"channel":1,"num_words":2,"start":2634.07,"end":2634.31},{"sentences":[{"text":"just the password.","start":2634.23,"end":2635.61,"sentiment":"neutral","sentiment_score":0.04282469426592191},{"text":"Yeah.","start":2635.75,"end":2636.25,"sentiment":"neutral","sentiment_score":0.07329960912466049}],"sentiment":"neutral","sentiment_score":0.050443422980606556,"channel":0,"num_words":4,"start":2634.23,"end":2636.25},{"sentences":[{"text":"Okay.","start":2639.115,"end":2639.615,"sentiment":"neutral","sentiment_score":0.08460717648267746},{"text":"It showed the WiFi.","start":2640.155,"end":2641.295,"sentiment":"neutral","sentiment_score":0.08992953598499298},{"text":"MYM5T.","start":2654.85,"end":2668.725,"sentiment":"neutral","sentiment_score":0.05794643610715866},{"text":"You're from The Philippines, Lauren?","start":2671.985,"end":2673.685,"sentiment":"neutral","sentiment_score":0.021540746837854386}],"sentiment":"neutral","sentiment_score":0.05545231733809818,"channel":1,"num_words":11,"start":2639.115,"end":2673.685},{"sentences":[{"text":"Yes.","start":2675.705,"end":2676.205,"sentiment":"neutral","sentiment_score":0.035021260380744934}],"sentiment":"neutral","sentiment_score":0.035021260380744934,"channel":0,"num_words":1,"start":2675.705,"end":2676.205},{"sentences":[{"text":"Oh, so you you at at the moment, you are not in Australia.","start":2676.705,"end":2679.745,"sentiment":"neutral","sentiment_score":-0.03595294960989402},{"text":"You are from The Philippines.","start":2679.745,"end":2680.885,"sentiment":"neutral","sentiment_score":-0.012169547379016876},{"text":"Yeah?","start":2680.945,"end":2681.445,"sentiment":"neutral","sentiment_score":0.009240444749593736}],"sentiment":"neutral","sentiment_score":-0.027315559846005942,"channel":1,"num_words":19,"start":2676.705,"end":2681.445},{"sentences":[{"text":"Yeah.","start":2682.185,"end":2682.685,"sentiment":"neutral","sentiment_score":-0.019768768921494484}],"sentiment":"neutral","sentiment_score":-0.019768768921494484,"channel":0,"num_words":1,"start":2682.185,"end":2682.685},{"sentences":[{"text":"Oh, I thought you are in Australia.","start":2683.29,"end":2685.23,"sentiment":"neutral","sentiment_score":-0.009464084569896971}],"sentiment":"neutral","sentiment_score":-0.009464084569896971,"channel":1,"num_words":7,"start":2683.29,"end":2685.23},{"sentences":[{"text":"No.","start":2687.11,"end":2687.35,"sentiment":"neutral","sentiment_score":-0.043428219854831696}],"sentiment":"neutral","sentiment_score":-0.043428219854831696,"channel":0,"num_words":1,"start":2687.11,"end":2687.35},{"sentences":[{"text":"Oh,","start":2687.19,"end":2687.69,"sentiment":"neutral","sentiment_score":-0.02067580819129944}],"sentiment":"neutral","sentiment_score":-0.02067580819129944,"channel":1,"num_words":1,"start":2687.19,"end":2687.69},{"sentences":[{"text":"Because we do not have office yet,","start":2687.35,"end":2689.77,"sentiment":"neutral","sentiment_score":-0.033121240990502496}],"sentiment":"neutral","sentiment_score":-0.033121240990502496,"channel":0,"num_words":7,"start":2687.35,"end":2689.77},{"sentences":[{"text":"I","start":2689.65,"end":2690.15,"sentiment":"neutral","sentiment_score":-0.02724672481417656}],"sentiment":"neutral","sentiment_score":-0.02724672481417656,"channel":1,"num_words":1,"start":2689.65,"end":2690.15},{"sentences":[{"text":"but soon on Melbourne.","start":2690.7102,"end":2692.25,"sentiment":"neutral","sentiment_score":-0.016806900966912508}],"sentiment":"neutral","sentiment_score":-0.016806900966912508,"channel":0,"num_words":4,"start":2690.7102,"end":2692.25},{"sentences":[{"text":"feel in Melbourne.","start":2692.11,"end":2695.23,"sentiment":"neutral","sentiment_score":0.014067938551306725},{"text":"Okay.","start":2695.29,"end":2695.61,"sentiment":"neutral","sentiment_score":0.12380531430244446},{"text":"Good.","start":2695.61,"end":2696.11,"sentiment":"neutral","sentiment_score":0.2747941017150879}],"sentiment":"neutral","sentiment_score":0.08816064633429051,"channel":1,"num_words":5,"start":2692.11,"end":2696.11},{"sentences":[{"text":"Yes.","start":2696.2302,"end":2696.415,"sentiment":"neutral","sentiment_score":0.0943140834569931}],"sentiment":"neutral","sentiment_score":0.0943140834569931,"channel":0,"num_words":1,"start":2696.2302,"end":2696.415},{"sentences":[{"text":"Which which part in Philippines?","start":2696.275,"end":2697.875,"sentiment":"neutral","sentiment_score":0.03331383541226387},{"text":"Manila?","start":2697.875,"end":2698.375,"sentiment":"neutral","sentiment_score":0.0239005945622921},{"text":"Oh, no.","start":2702.355,"end":2702.915,"sentiment":"neutral","sentiment_score":0.008715502917766571},{"text":"Yeah.","start":2702.915,"end":2703.235,"sentiment":"neutral","sentiment_score":0.038150202482938766},{"text":"I wanna visit The Philippines one day.","start":2703.235,"end":2705.4949,"sentiment":"neutral","sentiment_score":0.08849003378834043}],"sentiment":"neutral","sentiment_score":0.05409257602877915,"channel":1,"num_words":16,"start":2696.275,"end":2705.4949},{"sentences":[{"text":"Yeah.","start":2705.855,"end":2706.095,"sentiment":"neutral","sentiment_score":0.11526302993297576},{"text":"Yeah.","start":2706.095,"end":2706.495,"sentiment":"neutral","sentiment_score":0.13752399384975433},{"text":"You should.","start":2706.495,"end":2707.235,"sentiment":"neutral","sentiment_score":0.23121768236160278}],"sentiment":"neutral","sentiment_score":0.17880559712648392,"channel":0,"num_words":4,"start":2705.855,"end":2707.235},{"sentences":[{"text":"It's good to visit?","start":2708.195,"end":2709.735,"sentiment":"neutral","sentiment_score":0.3183083012700081}],"sentiment":"neutral","sentiment_score":0.3183083012700081,"channel":1,"num_words":4,"start":2708.195,"end":2709.735},{"sentences":[{"text":"Yeah.","start":2712.05,"end":2712.29,"sentiment":"neutral","sentiment_score":0.11055120825767516},{"text":"Actually","start":2712.29,"end":2712.79,"sentiment":"neutral","sentiment_score":0.10101291537284852}],"sentiment":"neutral","sentiment_score":0.10578206181526184,"channel":0,"num_words":2,"start":2712.05,"end":2712.79},{"sentences":[{"text":"Okay.","start":2714.49,"end":2714.99,"sentiment":"neutral","sentiment_score":0.09667359292507172},{"text":"Yeah.","start":2720.01,"end":2720.4102,"sentiment":"neutral","sentiment_score":0.12540848553180697},{"text":"I'm connecting.","start":2720.4102,"end":2721.23,"sentiment":"neutral","sentiment_score":0.17792414128780365},{"text":"Okay.","start":2721.29,"end":2721.6902,"sentiment":"neutral","sentiment_score":0.2276088446378708},{"text":"Connected successfully.","start":2721.6902,"end":2722.9102,"sentiment":"positive","sentiment_score":0.41819676756858826}],"sentiment":"neutral","sentiment_score":0.2345618201153619,"channel":1,"num_words":7,"start":2714.49,"end":2722.9102},{"sentences":[{"text":"Okay.","start":2724.565,"end":2724.805,"sentiment":"positive","sentiment_score":0.35167521238327026},{"text":"Perfect.","start":2724.805,"end":2725.305,"sentiment":"positive","sentiment_score":0.546474814414978},{"text":"Let's see if the Internet YouTube is working.","start":2725.365,"end":2727.865,"sentiment":"neutral","sentiment_score":0.21381906419992447}],"sentiment":"neutral","sentiment_score":0.2608702540397644,"channel":1,"num_words":10,"start":2724.565,"end":2727.865},{"sentences":[{"text":"Mhmm.","start":2728.515,"end":2729.015,"sentiment":"neutral","sentiment_score":0.07271720468997955},{"text":"So wired connections are usually faster and more stable because the device connects directly to the router.","start":2730.035,"end":2738.915,"sentiment":"neutral","sentiment_score":0.14611603494952707},{"text":"That's why I recommending you to connect your computer via wired one.","start":2738.915,"end":2743.87,"sentiment":"neutral","sentiment_score":0.15401142400999865},{"text":"So because Wi Fi speed can be reduced by distance if wireless, like on walls, interference, the Wi Fi band being used in the device capability.","start":2744.4102,"end":2755.835,"sentiment":"neutral","sentiment_score":0.0810047468313804},{"text":"So for better yeah.","start":2756.615,"end":2758.615,"sentiment":"neutral","sentiment_score":0.055982532911002636}],"sentiment":"neutral","sentiment_score":0.11224800727019707,"channel":0,"num_words":60,"start":2728.515,"end":2758.615},{"sentences":[{"text":"For better wireless speed, connect to the five g.","start":2758.615,"end":2761.755,"sentiment":"neutral","sentiment_score":0.038409611417187586},{"text":"Does your router have five g?","start":2762.455,"end":2764.2349,"sentiment":"neutral","sentiment_score":0.0034273752050163844}],"sentiment":"neutral","sentiment_score":0.024416716932319105,"channel":0,"num_words":15,"start":2758.615,"end":2764.2349},{"sentences":[{"text":"My router?","start":2765.135,"end":2765.955,"sentiment":"neutral","sentiment_score":-0.02047054748982191},{"text":"I think it has I don't","start":2766.06,"end":2766.8801,"sentiment":"neutral","sentiment_score":-0.03302842999498049}],"sentiment":"neutral","sentiment_score":-0.02988895936869085,"channel":1,"num_words":8,"start":2765.135,"end":2766.8801},{"sentences":[{"text":"Yeah.","start":2766.695,"end":2767.195,"sentiment":"neutral","sentiment_score":-0.013687871396541595},{"text":"Yeah.","start":2768.295,"end":2768.795,"sentiment":"neutral","sentiment_score":-0.001397666521370411},{"text":"And stay closer to the router.","start":2769.3,"end":2771.24,"sentiment":"neutral","sentiment_score":0.0018723883355657256},{"text":"If the wired speed reaches the expected LAN speed, the Internet service itself is working properly like what","start":2771.3,"end":2779.1602,"sentiment":"neutral","sentiment_score":0.0311579213788112}],"sentiment":"neutral","sentiment_score":0.021422745265926305,"channel":0,"num_words":26,"start":2766.695,"end":2779.1602},{"sentences":[{"text":"Oh,","start":2778.825,"end":2779.325,"sentiment":"neutral","sentiment_score":0.06277379393577576}],"sentiment":"neutral","sentiment_score":0.06277379393577576,"channel":1,"num_words":1,"start":2778.825,"end":2779.325},{"sentences":[{"text":"you get.","start":2779.62,"end":2780.28,"sentiment":"neutral","sentiment_score":0.0589405819773674}],"sentiment":"neutral","sentiment_score":0.0589405819773674,"channel":0,"num_words":2,"start":2779.62,"end":2780.28},{"sentences":[{"text":"I I","start":2781.865,"end":2782.345,"sentiment":"neutral","sentiment_score":0.03642105311155319}],"sentiment":"neutral","sentiment_score":0.03642105311155319,"channel":1,"num_words":2,"start":2781.865,"end":2782.345},{"sentences":[{"text":"And","start":2782.34,"end":2782.58,"sentiment":"neutral","sentiment_score":0.05213649570941925}],"sentiment":"neutral","sentiment_score":0.05213649570941925,"channel":0,"num_words":1,"start":2782.34,"end":2782.58},{"sentences":[{"text":"hope","start":2782.345,"end":2782.585,"sentiment":"neutral","sentiment_score":0.06917136907577515}],"sentiment":"neutral","sentiment_score":0.06917136907577515,"channel":1,"num_words":1,"start":2782.345,"end":2782.585},{"sentences":[{"text":"there's","start":2782.58,"end":2782.905,"sentiment":"neutral","sentiment_score":0.08139130473136902}],"sentiment":"neutral","sentiment_score":0.08139130473136902,"channel":0,"num_words":1,"start":2782.58,"end":2782.905},{"sentences":[{"text":"it works.","start":2782.585,"end":2783.325,"sentiment":"neutral","sentiment_score":0.07149965316057205}],"sentiment":"neutral","sentiment_score":0.07149965316057205,"channel":1,"num_words":2,"start":2782.585,"end":2783.325},{"sentences":[{"text":"something.","start":2782.905,"end":2783.305,"sentiment":"neutral","sentiment_score":0.006270173937082291},{"text":"Yeah.","start":2783.305,"end":2783.805,"sentiment":"neutral","sentiment_score":0.016865406185388565}],"sentiment":"neutral","sentiment_score":0.011567790061235428,"channel":0,"num_words":2,"start":2782.905,"end":2783.805},{"sentences":[{"text":"Because so if if if I can go and buy the cable and and, like, once I buy the cable, like, 10 meter cable, that they I have to plug it in from the router?","start":2784.025,"end":2798.12,"sentiment":"neutral","sentiment_score":0.013599209540656635},{"text":"Yeah.","start":2799.46,"end":2799.94,"sentiment":"neutral","sentiment_score":0.0053441449999809265},{"text":"That that like,","start":2799.94,"end":2800.9,"sentiment":"neutral","sentiment_score":0.001219650109608968}],"sentiment":"neutral","sentiment_score":0.012435267416712565,"channel":1,"num_words":39,"start":2784.025,"end":2800.9},{"sentences":[{"text":"Mhmm.","start":2800.76,"end":2801.0798,"sentiment":"neutral","sentiment_score":0.0034538153558969498}],"sentiment":"neutral","sentiment_score":0.0034538153558969498,"channel":0,"num_words":1,"start":2800.76,"end":2801.0798},{"sentences":[{"text":"where","start":2800.9,"end":2801.14,"sentiment":"neutral","sentiment_score":0.0001913122832775116}],"sentiment":"neutral","sentiment_score":0.0001913122832775116,"channel":1,"num_words":1,"start":2800.9,"end":2801.14},{"sentences":[{"text":"Yeah.","start":2801.0798,"end":2801.5798,"sentiment":"neutral","sentiment_score":0.001621072180569172}],"sentiment":"neutral","sentiment_score":0.001621072180569172,"channel":0,"num_words":1,"start":2801.0798,"end":2801.5798},{"sentences":[{"text":"exactly is the router I have to plug it?","start":2801.14,"end":2803.06,"sentiment":"neutral","sentiment_score":0.00004246448063188129},{"text":"Anywhere in the router?","start":2803.06,"end":2804.28,"sentiment":"neutral","sentiment_score":-0.002363614272326231}],"sentiment":"neutral","sentiment_score":-0.0006978674433552302,"channel":1,"num_words":13,"start":2801.14,"end":2804.28},{"sentences":[{"text":"Yeah.","start":2805.16,"end":2805.66,"sentiment":"neutral","sentiment_score":0.007203148677945137},{"text":"Anywhere on the router next to the WAN port because the NTT box is connected to the WAN port, right,","start":2805.7998,"end":2814.715,"sentiment":"neutral","sentiment_score":0.02058530254289508}],"sentiment":"neutral","sentiment_score":0.019948057120754606,"channel":0,"num_words":21,"start":2805.16,"end":2814.715},{"sentences":[{"text":"Yeah.","start":2815.045,"end":2815.545,"sentiment":"neutral","sentiment_score":0.02058865875005722}],"sentiment":"neutral","sentiment_score":0.02058865875005722,"channel":1,"num_words":1,"start":2815.045,"end":2815.545},{"sentences":[{"text":"right now?","start":2815.175,"end":2815.915,"sentiment":"neutral","sentiment_score":0.015999749768525362},{"text":"Yeah.","start":2816.135,"end":2816.635,"sentiment":"neutral","sentiment_score":0.04354044049978256}],"sentiment":"neutral","sentiment_score":0.025179980012277763,"channel":0,"num_words":3,"start":2815.175,"end":2816.635},{"sentences":[{"text":"Yeah.","start":2816.165,"end":2816.665,"sentiment":"neutral","sentiment_score":0.0646779015660286}],"sentiment":"neutral","sentiment_score":0.0646779015660286,"channel":1,"num_words":1,"start":2816.165,"end":2816.665},{"sentences":[{"text":"Should always be there.","start":2817.335,"end":2818.695,"sentiment":"neutral","sentiment_score":0.07838750258088112},{"text":"So the available port next to it, you can connect either TV, laptop, or computer.","start":2818.695,"end":2826.81,"sentiment":"neutral","sentiment_score":0.06420620928208033}],"sentiment":"neutral","sentiment_score":0.06719174471340682,"channel":0,"num_words":19,"start":2817.335,"end":2826.81},{"sentences":[{"text":"Oh, it said Lane 1.","start":2827.49,"end":2828.6902,"sentiment":"neutral","sentiment_score":0.011929339170455933},{"text":"Lane 1.","start":2828.6902,"end":2829.09,"sentiment":"neutral","sentiment_score":0.0065407948568463326},{"text":"Is that where I should plug","start":2829.09,"end":2830.37,"sentiment":"neutral","sentiment_score":0.010916526118914286}],"sentiment":"neutral","sentiment_score":0.010632880175342927,"channel":1,"num_words":13,"start":2827.49,"end":2830.37},{"sentences":[{"text":"Yeah.","start":2830.23,"end":2830.73,"sentiment":"neutral","sentiment_score":0.009312513284385204}],"sentiment":"neutral","sentiment_score":0.009312513284385204,"channel":0,"num_words":1,"start":2830.23,"end":2830.73},{"sentences":[{"text":"in there?","start":2830.37,"end":2831.03,"sentiment":"neutral","sentiment_score":0.005632368614897132}],"sentiment":"neutral","sentiment_score":0.005632368614897132,"channel":1,"num_words":2,"start":2830.37,"end":2831.03},{"sentences":[{"text":"LAN 1, LAN 2, or LAN 3.","start":2831.11,"end":2833.37,"sentiment":"neutral","sentiment_score":0.009036948106118612}],"sentiment":"neutral","sentiment_score":0.009036948106118612,"channel":0,"num_words":7,"start":2831.11,"end":2833.37},{"sentences":[{"text":"Oh,","start":2834.745,"end":2835.245,"sentiment":"neutral","sentiment_score":0.0728473961353302}],"sentiment":"neutral","sentiment_score":0.0728473961353302,"channel":1,"num_words":1,"start":2834.745,"end":2835.245},{"sentences":[{"text":"Those","start":2835.155,"end":2835.655,"sentiment":"neutral","sentiment_score":0.11972704529762268}],"sentiment":"neutral","sentiment_score":0.11972704529762268,"channel":0,"num_words":1,"start":2835.155,"end":2835.655},{"sentences":[{"text":"okay.","start":2835.3052,"end":2835.8052,"sentiment":"neutral","sentiment_score":0.16096916794776917}],"sentiment":"neutral","sentiment_score":0.16096916794776917,"channel":1,"num_words":1,"start":2835.3052,"end":2835.8052},{"sentences":[{"text":"will work well.","start":2836.035,"end":2837.175,"sentiment":"neutral","sentiment_score":0.2701132794221242}],"sentiment":"neutral","sentiment_score":0.2701132794221242,"channel":0,"num_words":3,"start":2836.035,"end":2837.175},{"sentences":[{"text":"It's more more faster.","start":2838.5051,"end":2839.5452,"sentiment":"neutral","sentiment_score":0.259859599173069},{"text":"It's gonna be more faster.","start":2839.5452,"end":2840.685,"sentiment":"neutral","sentiment_score":0.2217215269804001}],"sentiment":"neutral","sentiment_score":0.23867178128825295,"channel":1,"num_words":9,"start":2838.5051,"end":2840.685},{"sentences":[{"text":"Yeah.","start":2841.235,"end":2841.635,"sentiment":"neutral","sentiment_score":0.08171145617961884},{"text":"Then the wireless one.","start":2841.635,"end":2843.255,"sentiment":"neutral","sentiment_score":0.057048456743359566}],"sentiment":"neutral","sentiment_score":0.06198105663061142,"channel":0,"num_words":5,"start":2841.235,"end":2843.255},{"sentences":[{"text":"Oh, okay.","start":2843.7852,"end":2844.6052,"sentiment":"neutral","sentiment_score":0.13108974695205688},{"text":"I understand.","start":2844.8252,"end":2845.485,"sentiment":"neutral","sentiment_score":0.1825200319290161},{"text":"Thank you for","start":2845.8652,"end":2846.5051,"sentiment":"positive","sentiment_score":0.46754351258277893}],"sentiment":"neutral","sentiment_score":0.2899785850729261,"channel":1,"num_words":7,"start":2843.7852,"end":2846.5051},{"sentences":[{"text":"Mhmm.","start":2846.435,"end":2846.935,"sentiment":"positive","sentiment_score":0.3842929601669311}],"sentiment":"positive","sentiment_score":0.3842929601669311,"channel":0,"num_words":1,"start":2846.435,"end":2846.935},{"sentences":[{"text":"your help.","start":2846.5051,"end":2847.0652,"sentiment":"positive","sentiment_score":0.44333912432193756},{"text":"I appreciate it, Marie.","start":2847.0652,"end":2848.2852,"sentiment":"positive","sentiment_score":0.47514525055885315}],"sentiment":"positive","sentiment_score":0.4645432084798813,"channel":1,"num_words":6,"start":2846.5051,"end":2848.2852},{"sentences":[{"text":"Yeah.","start":2848.915,"end":2849.31,"sentiment":"neutral","sentiment_score":0.0816376656293869},{"text":"You're welcome.","start":2849.3901,"end":2850.19,"sentiment":"positive","sentiment_score":0.6509183347225189},{"text":"Just give us a callback again if you run into any issues","start":2850.19,"end":2853.01,"sentiment":"neutral","sentiment_score":0.11620055263241132}],"sentiment":"neutral","sentiment_score":0.18519206444422404,"channel":0,"num_words":15,"start":2848.915,"end":2853.01},{"sentences":[{"text":"Okay.","start":2853.68,"end":2854.0,"sentiment":"neutral","sentiment_score":0.25005581974983215},{"text":"Thank you so","start":2854.0,"end":2854.56,"sentiment":"positive","sentiment_score":0.7652421792348226}],"sentiment":"positive","sentiment_score":0.636445589363575,"channel":1,"num_words":4,"start":2853.68,"end":2854.56},{"sentences":[{"text":"so","start":2854.4302,"end":2854.6702,"sentiment":"positive","sentiment_score":0.7463806867599487}],"sentiment":"positive","sentiment_score":0.7463806867599487,"channel":0,"num_words":1,"start":2854.4302,"end":2854.6702},{"sentences":[{"text":"much.","start":2854.56,"end":2855.06,"sentiment":"positive","sentiment_score":0.6711078882217407}],"sentiment":"positive","sentiment_score":0.6711078882217407,"channel":1,"num_words":1,"start":2854.56,"end":2855.06},{"sentences":[{"text":"we can assist you with that.","start":2854.6702,"end":2856.21,"sentiment":"positive","sentiment_score":0.586087370912234},{"text":"Yeah.","start":2856.51,"end":2856.99,"sentiment":"positive","sentiment_score":0.5500771403312683}],"sentiment":"positive","sentiment_score":0.5809430522578103,"channel":0,"num_words":7,"start":2854.6702,"end":2856.99},{"sentences":[{"text":"Thank you.","start":2856.56,"end":2857.3,"sentiment":"positive","sentiment_score":0.7822098135948181}],"sentiment":"positive","sentiment_score":0.7822098135948181,"channel":1,"num_words":2,"start":2856.56,"end":2857.3},{"sentences":[{"text":"Have a great day.","start":2856.99,"end":2858.11,"sentiment":"positive","sentiment_score":0.7615738064050674},{"text":"Bye.","start":2858.11,"end":2858.61,"sentiment":"positive","sentiment_score":0.4643041491508484}],"sentiment":"positive","sentiment_score":0.7021198749542237,"channel":0,"num_words":5,"start":2856.99,"end":2858.61},{"sentences":[{"text":"You too.","start":2858.1602,"end":2858.72,"sentiment":"positive","sentiment_score":0.384565606713295},{"text":"Bye bye.","start":2858.72,"end":2859.46,"sentiment":"neutral","sentiment_score":0.03255871310830116}],"sentiment":"neutral","sentiment_score":0.20856215991079807,"channel":1,"num_words":4,"start":2858.1602,"end":2859.46}]},"summary":{"result":"success","short":"A customer named Jack called Airtel tech support to troubleshoot his internet connection after purchasing a new router called Isuzu. The representative, Maureen, suggested getting a new router and provided instructions for connecting to the router via a LAN cable. Jack was upset and considering canceling the service, but Maureen reassured him that the service is active and should not have any Internet connection. The agent also troubleshooted the router's compatibility with the customer's computer and provided instructions for updating router settings. The agent also suggested testing the customer's computer's speed through a speed test and provided instructions on connecting to a five g device."},"intents":{"segments":[{"text":"May I have your phone number, please, for me to check your account? Yeah.","start_word":42,"end_word":55,"intents":[{"intent":"Check account","confidence_score":0.26730853}]},{"text":"That's it. You tell me to buy this one. It's good one. My colleague mentioned advised you to get this router. Yeah. He said he can send me one or if if I want, I can go to JB Hi Fi and purchase one. But the the the reason I don't wanna wait too long, that's why I just went and purchased one, to be honest. Okay.","start_word":196,"end_word":262,"intents":[{"intent":"Purchase router","confidence_score":0.21887684}]},{"text":"So is the router plugged to the NTD box Yes. already and connect it from the NTD box to the one port on your router, w a n port, Yes.","start_word":522,"end_word":551,"intents":[{"intent":"Connect router and device","confidence_score":0.0039045734}]},{"text":"So I just went and got the new router. Why did you get a new router if the Internet is already working before?","start_word":690,"end_word":712,"intents":[{"intent":"Fix router problem","confidence_score":0.011542175}]},{"text":"Is it okay if I request a picture? Just via WhatsApp Yeah.","start_word":1526,"end_word":1537,"intents":[{"intent":"Request picture","confidence_score":0.1626552}]},{"text":"Can you send me a screenshot again, please? Yep.","start_word":2114,"end_word":2122,"intents":[{"intent":"Send screenshot","confidence_score":0.2654519}]},{"text":"Actually, this is the first time I encountered this kind of configuration. Yeah.","start_word":2202,"end_word":2214,"intents":[{"intent":"Test setup","confidence_score":0.012634798}]},{"text":"Actually, I'm not sure because when we're using a TeamViewer, it should have an Internet. But we can try right now for me to access remotely your computer. Yeah.","start_word":2277,"end_word":2305,"intents":[{"intent":"Access computer remotely","confidence_score":0.327352}]},{"text":"Create a network. Yes. I have the four I send you. Okay. Create a new network. Advanced setting. Should I I send you the picture. Which one should I click? Yeah.","start_word":2435,"end_word":2465,"intents":[{"intent":"Configure network","confidence_score":0.0007148016}]},{"text":"Should I I send you the picture. Which one should I click?","start_word":2453,"end_word":2464,"intents":[{"intent":"Manage picture","confidence_score":0.0024443234}]},{"text":"Can I see the option for the choose operation mode? Please click the arrow.","start_word":2513,"end_word":2526,"intents":[{"intent":"Select operation mode","confidence_score":0.17074737}]},{"text":"So now it says save your password. Should I save or not? Save?","start_word":2673,"end_word":2685,"intents":[{"intent":"Save password","confidence_score":0.7019839}]},{"text":"Kindly send me the screenshot so we can confirm. Separate one g.","start_word":2730,"end_word":2741,"intents":[{"intent":"Send screenshot","confidence_score":0.14501475}]},{"text":"Kindly send me the screenshot so we can confirm. Separate one g. Yeah. So I think this is for the Wi Fi name and Wi Fi password.","start_word":2730,"end_word":2756,"intents":[{"intent":"Confirm information","confidence_score":0.021150561}]},{"text":"That's just it says the Internet connection setting is finished, So you should establish a Internet now after a few minutes. Yeah.","start_word":2935,"end_word":2956,"intents":[{"intent":"Update internet connection","confidence_score":0.0025930635}]},{"text":"The cable to the router from the router to the NTT box. Yeah.","start_word":3126,"end_word":3138,"intents":[{"intent":"Connect cables","confidence_score":0.3499935}]},{"text":"So all is properly plugged in. Is it still checking connection?","start_word":3148,"end_word":3158,"intents":[{"intent":"Check connection","confidence_score":0.7735317}]},{"text":"Can you try to click the reboot next to the log out? Are you sure?","start_word":3164,"end_word":3178,"intents":[{"intent":"Reboot system","confidence_score":0.08226201}]},{"text":"I'm checking the Internet now. Yeah.","start_word":3215,"end_word":3220,"intents":[{"intent":"Try internet","confidence_score":0.008147376}]},{"text":"So if you run into any issues or have more questions, feel free to give us a call anytime working. or Yeah.","start_word":3369,"end_word":3390,"intents":[{"intent":"Leave a message","confidence_score":0.00008488734}]},{"text":"I just wanna test the speed. Yeah.","start_word":3413,"end_word":3419,"intents":[{"intent":"Test speed","confidence_score":0.61819166}]},{"text":"I think you should run a speed test via computer. Yeah.","start_word":3448,"end_word":3458,"intents":[{"intent":"Test speed","confidence_score":0.3425871}]},{"text":"So I can connect the TV. I have a smart TV. I can connect it? Yeah.","start_word":3705,"end_word":3720,"intents":[{"intent":"Connect tv to wi fi","confidence_score":0.00021124369}]},{"text":"Just find the Wi Fi name on your TV on the available Wi Fi. Okay.","start_word":3725,"end_word":3739,"intents":[{"intent":"Connect wi-fi","confidence_score":0.08132307}]},{"text":"Does your router have five g? My router?","start_word":3924,"end_word":3931,"intents":[{"intent":"Connect router and router","confidence_score":0.0008083281}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20399361848831177},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.3859115242958069},{"text":"Yeah. Hello, Marina. This is Jack. I spoke to you before regarding my Internet connection. Mhmm. Yeah. Yeah. Hi. How are you? Yes, Amber.","start_word":15,"end_word":38,"sentiment":"neutral","sentiment_score":0.08617495745420456},{"text":"Thanks for asking.","start_word":39,"end_word":41,"sentiment":"positive","sentiment_score":0.5608174800872803},{"text":"May I have your phone number, please, for me to check your account? Yeah. It's Jack Jack Jack Curia. Yeah. Okay. Yeah. Do you already have the new router? Yeah. I have the new router. My your colleague, he sent me one called the Isuzu something the Isuzu router. Asus router. And yeah. The Isuzu one. I'll just have the model here. Mhmm. So, basically, Okay. it's called the Isuzu r t a x Asus. 1,800 s. Sorry? Asus. So it is a x 1,000 E eight x. 100 s 2,800. Mhmm. s dual router. It's a Wi Fi six one. Gigawifi? Yep. Yeah. Wi Fi six. Yeah. Does it has a giga or a WiFi six only? It has Wi Fi six. That's your code if you send me. It says Wi Fi six. Wi Fi six. My colleague send you so that router is from Erta or your colleague? Yeah. No. No. That's it. You tell me to buy this one.","start_word":42,"end_word":204,"sentiment":"neutral","sentiment_score":0.028979167342185978},{"text":"It's good one.","start_word":205,"end_word":207,"sentiment":"positive","sentiment_score":0.3855721652507782},{"text":"My colleague mentioned advised you to get this router. Yeah. He said he can send me one or if if I want, I can go to JB Hi Fi and purchase one. But the the the reason I don't wanna wait too long, that's why I just went and purchased one, to be honest. Okay. Did you try to connect this router already or Yeah. not So yet? I just purchased it, and I put the I plug in the cables and everything, but I don't know what to do now. Like, what do I have to do Did you already enter the now? PPPOE credentials to the router or not yet? Not not yet. Okay. I see. So let me just check your account here. So I already disconnected the WiFi on my desktop, and I put the username and all that. It's all connected. And on the on the browser, I opened the browser and I put what was it? One nine two one six eight dot one point one. Hello? Yes. I'm still here. Just checking Yeah. on your end as well. Yeah. Then after you enter the credentials, what does it says? Here it says welcome to Azusa router. HTTPS is actively more secure web protocol. We strongly suggest to via Mhmm. HTTPS protocol. Please download certificate and install it. Trust road certification authorization store, and then click here to continue. I already download the certificate and installed it. Actually, no need for you to do that one. We just need to end you just need to enter the credentials, the PPPo Credential? username and password. Yeah. Where do I enter them exactly? Where where do I put them? As the router's interface. Yep. How Did do I enter? you do a TeamViewer with my colleague No. before? Okay. Yeah. So how do I get it into the router's interface? So is the router plugged to the NTD box Yes. already and connect it from the NTD box to the one port on your router, w a n port, Yes. Correct. not in Yep. your Asus router. Okay. Yep. And your device is connected to the router's Wi Fi Yes. even without Internet access yet? No. Because I didn't put the the credential, the p p o e. Yeah. So you're are using your phone, laptop, or a computer? Computer desktop. Okay. So you're isn't is it possible that you connect your computer directly to the router using a wired, like, a LAN cable? Yeah. I already connected it yesterday with your colleague, and it was working fine. No problem. Well, what do you mean it's working fine? You have Internet? Yeah. It was it was working. Like, I connected directly from that cable from the black small box directly to my computer, and the Internet was working. And he advised me to get a new router. So I just went and got the new router. Why did you get a new router if the Internet is already working before? Because it was only working through the cable. That's why. It's not working via wireless, Yeah. It like was not when you working via connect the your phone yeah. to the Wi Fi. Yes. Okay. K. So your computer is connected now via wired. Correct? No. No. It's not connected by a wire. It's basically I'm not I'm not using any cables. I just plugged in the new router. Oh, yeah. I'd I'd I'm just trying to connect the stuff now. If you could help me pull this, I'll be good. Yeah. But you mentioned that you connect your router your previous router using a wired one. Can we try to connect it now to again to the new router using a wired as well Router to your computer. From my router to computer? What do you mean? Like, you want the cable exact towards to my computer? Do you have a LAN cable Yeah. I have the link. that you that you can connect your lock computer directly to the router? Please don't. Just don't confuse me. Okay. Your colleague tell me to go and get a new router. Okay? I went and I purchased a new router. Okay? All I have to do now is connect to the the triple p o e. Okay? And that's it. Mhmm. So we can use the wireless. I don't know why why you're confusing. Like, you're telling me to plug it straight to the computer. Why are we doing that? I don't need to plug it. I know it's gonna work. So we need to connect to the straight to the to the wireless. Okay? I'm just Yeah.","start_word":208,"end_word":988,"sentiment":"neutral","sentiment_score":-0.003782396756885299},{"text":"it's been It's three just days with no Internet connection, and your company has been very horrible, to be honest, you know? I'm very I'm very upset now. Okay? I'm thinking to cancel everything now.","start_word":989,"end_word":1023,"sentiment":"negative","sentiment_score":-0.5749940276145935},{"text":"Yeah. We understand. But please do know that the service is already active since the day you sign Yeah. It's up. not active. We just I'm need not the receiving compatible any Internet. router. I don't have any Internet connection. What do you mean active? It's not Yeah. active. Because Okay?","start_word":1024,"end_word":1074,"sentiment":"neutral","sentiment_score":-0.13795705811650144},{"text":"your router is not compatible with the service.","start_word":1075,"end_word":1082,"sentiment":"negative","sentiment_score":-0.42712244391441345},{"text":"Yeah. That's That's why why your we colleague, cannot he tell establish me a connection. it's it's everything is a green light. Everything is working with the new router with the old router. Okay? I take it to the shop and they tested it. Everything is working.","start_word":1083,"end_word":1129,"sentiment":"neutral","sentiment_score":-0.026991885155439377},{"text":"I don't know why you say it's not working.","start_word":1130,"end_word":1138,"sentiment":"negative","sentiment_score":-0.3841565549373626},{"text":"Okay. Anyway, I went and I purchased the new router. Your colleague, he told me about. Okay? And now I still don't have connection. And you're telling me I don't know what you're telling me, to be honest. You're telling me to plug the the cable towards the computer. I don't need that. I need the Wi Fi. I I need the wireless connection. Okay? That's how it's supposed to be. Yeah. Yeah. That's that's no problem. It's just much better if you're using a wired one to your from your computer to the router for us to make sure that your computer is connected to the Wi Fi and will not be disconnected unlike if wireless. But we can proceed with entering the credentials even though you're just using a wireless one. Now let's open let's log in to the router's interface. Open a browser on your computer. Then in the address bar, type the IP address printed on the back of your router. Then once the IP address is Oh, entered just step by step, please. One second. Step by step. okay. Gotcha. Sure. So now here, where where where exactly where do I put the the new the the interface? How how do I enter the interface? What do you mean by enter the interface? You mean the Are one you point now on the browser on your computer? Yeah. I opened the browser and then what do I put? Yeah. Just to make sure, you're still connected to the Wi Fi to the router's Wi Fi. Right? Even without even no Internet connection yet. Yeah. Even low Internet connection. I'm already connected Yes. to the You're connected. Okay. So in the address bar Yeah. at the browser, type the IP address printed on the back of your router. Printed on the back of the router. You mean the Yeah. router or you mean the black box? The router. The There is ASUS. no IP address printed on the back of the router. You mean the one nine something? Is Yeah. that the one one nine one six eight? Yeah. It says IP address or there's no IP address written? It's just one nine two. Yeah. That that there is no IP address written on the on the router. That's the thing, you know. Is it okay if I request a picture? Just via WhatsApp Yeah. And where where right do now. I can you send me a message on WhatsApp so I can send it to you? I think my colleagues and you already have a conversation via WhatsApp. Oh, my You can just message there or god. reply. Oh, yeah. I I I send it now. It's loading. Okay. Okay. I thought you're getting this router, the one that you You you send think she us the said picture, another the 10 one? d v. No.","start_word":1139,"end_word":1619,"sentiment":"neutral","sentiment_score":-0.005462896154337638},{"text":"I don't know, man. Just everything is so confusing with you guys. I don't know. It's been three days long connection. I got the new router and it's still becoming too difficult.","start_word":1620,"end_word":1651,"sentiment":"negative","sentiment_score":-0.5301520824432373},{"text":"Am I speaking I don't with know. Jack Girio? Right? Yes. Yes. You're speaking to Jack Curio. Yeah. Yeah. Yeah. You just send us today a picture of the Tenda b e 3,600 dual band Wi Fi seven router. Yeah. I was thinking to buy this one, and then your colleague, Mhmm. he told me the other one is better. I don't Other one, this router that we're troubleshooting. know. Yeah. This one now. Okay. Like, we haven't even started the login. You know, it should work. This one should work as well. I see there's no IP address. Hang on. Let me just review the picture. Upon checking here, the IP address is the factory default setting. Can you see that one? Factory default setting. Which one do you mean? Which number? It says here factory default setting HTTP H t p t. //www.acesrouter.","start_word":1652,"end_word":1796,"sentiment":"neutral","sentiment_score":-0.02480535760264972},{"text":"Sir, it's kinda blurred or router.com.","start_word":1797,"end_word":1802,"sentiment":"negative","sentiment_score":-0.41448137164115906},{"text":"Well, what what exactly does it say? On the black part of your router, It says Mac. What connection? SSID. Where where? Can you see ACES model r t Yep. a x Yeah. Yeah. below that one? Oh, okay. Yep. Can you see factory default setting HTTP? Can you see that? Can you see that one? Hello? Can you hear me? Yeah. Trying to find the Yes. the website. Acesrouter.com. Okay. Acesrouter.com. Yeah. Just copy it as it is, the httpupuntilthe.com. Then once entered, it should bring you to a web page again asking username and password. Yeah. I'm just gonna take one. So Kindly let me know if you so are done s answering the tpp. HTTP. Okay. So after this, I just go to the website. Okay. Yeah. I'm I'm on the website now. It says welcome Yeah. to this router. Mhmm. Do you want me to send you a picture? Yeah. Can you send me screen screenshot, please? It did not ask you anymore for a username and password unlike before? It just asked me because I'm already connected to the Internet. I'm already see, I'm already connected. You see that? No. After you enter the the link, it did not ask you a username and password, or you still entered it? No. Just say I'll I'll I'll send you the screenshot so you can see. Okay. Your colleague, you keep messaging me, I think. Yeah. Because he's not aware though. We're on the phone right now. Yeah. Did you receive the photo or not? Not yet. Yeah. It's loading now. I should But I can see your typing. received. Yep. You should receive the message the photo. Yeah. Let me just review it. Hang on. So just to confirm Click to continue. Yes. Mhmm. Yeah. And then after I turn when using, it turns to me Mhmm. Can you send me a screenshot again, please? Yep. When using So this is HTC. this is what you get after you enter the h t t p Yeah. So slash /ww.aces. yeah. Yeah. And then I put this one. No. I I send you the picture. It says when using Okay. HTTPS protocol, your Mhmm. browser may show a security certificate warning. The connection to Asus router setting page wwarouter. Remains Sure. Yes or no? Hang on. Let me just check. Can we click yes? Let's try. Actually, this is the first time I encountered this kind of configuration. Yeah.","start_word":1803,"end_word":2214,"sentiment":"neutral","sentiment_score":-0.035546505787563555},{"text":"They say your connection is in private. Attackers may might try to steal your information from your IP address.","start_word":2215,"end_word":2233,"sentiment":"negative","sentiment_score":-0.3836277723312378},{"text":"For example, password, messages, credit card. And Mhmm. it tells me advanced or go back. Can you send me screenshot again, please? Yeah. Mhmm. Would you be able to use the the TeamViewer on on your end and, like, offline with no Internet? Actually, I'm not sure because when we're using a TeamViewer, it should have an Internet. But we can try right now for me to access remotely your computer. Yeah. Let's let's try this way first and see if we can do it. Yeah. Should Okay. receive Sure. the photo. Advanced. Can you click advance, please? Yeah. Mhmm. Then let me know what what are the options. So so they give me continue to one nine and save for this router. This this server couldn't prove that it's the IP address one nine Okay. two. It's security.","start_word":2234,"end_word":2372,"sentiment":"neutral","sentiment_score":-0.06983895599842072},{"text":"If it is not trusted to your computer, this may cause misconfiguration or attacker interruption to your connection.","start_word":2373,"end_word":2390,"sentiment":"negative","sentiment_score":-0.3763668835163117},{"text":"Continue. I'll Okay. just take Yeah. a Can you click yeah. Continue. Alright. Now here I have the user agreement. I approve, agree. Can Okay. you take a screenshot, please? Can I see? Yeah. I just say agree. This one, privacy policy.","start_word":2391,"end_word":2432,"sentiment":"neutral","sentiment_score":0.07665527682928812},{"text":"Agree.","start_word":2433,"end_word":2433,"sentiment":"positive","sentiment_score":0.33442384004592896},{"text":"Okay. Create a network. Yes. I have the four I send you. Okay. Create a new network. Advanced setting. Should I I send you the picture. Which one should I click? Yeah. Create a Let new me just check the picture. Still waiting. Yep. Advanced setting? Okay. Should I click advanced setting? Yes, please. Yeah. No. It's still there. Okay. Here, this is I send you the choose operation mode upload. I send you the page. Come on. Work. Can I see the option for the choose operation mode? Please click the arrow. Yep. Choose operation mode. Okay. Let me just review the picture. Hang on. Your colleague, he tell me to press on the wireless router mode. Yeah. I was just about to tell you. Can we try to click that? Yep. And then here it says PPE, TTT something. Yeah. Yeah. Can you select that one p p p p p p o e, then I'll type in I'll the take username the photo. and password? Mhmm. I'll Okay. send Sure. you. So select the PPPOE, then Yeah. after that, it should be asking you username and password. Yeah. Just type in the username and password we provided you. I think Yeah. it's already here as well on your chats with my colleagues. Mhmm. I'll put the I'll copy and paste it, and then I'll take it further. Okay. Yeah. Kindly click next, please. Alright. Next. Mhmm. So now it says save your password. Should I save or not? Save? The PPPOEPassword? Oh, no. No. Sorry. It shows on the website. Maybe just save. It doesn't matter. And now it says apply. I I send you the picture maybe. Yeah. There is one box. I don't know if I need to take it. Yeah. Kindly send me the screenshot so we can confirm. Separate one g. Yeah. So I think this is for the Wi Fi name and Wi Fi password. So should I just click apply, or what Yep. should I do? Just click apply. Let's just skip Apply. this one. Okay. Mhmm. So now it says Admin and then the password here. It says next. I send you Okay. the picture. Okay. Can we click next again until Yeah. it's done? Mhmm. I I just send you the picture. Okay. Use the default local login. I just say next. Better. I send you the call on a second. Now can we click next, please? Yep. I'm clicking next. Now it's loading. Now here it says username and password. Mhmm. Internet connection is finished, it says. Mhmm. I send you the picture. Okay. Once the new SSD is connected, go back to The US router for more advanced setting. So what what should I do now? Can you send me a screenshot? Okay. I already Hang on. said you want. Once the new you said this, let's go back to for now, the new system. Okay. Now here, I have the new stuff here. Something come here. Mhmm. That's just it says the Internet connection setting is finished, So you should establish a Internet now after a few minutes. Yeah. I I have the Internet here. It says checking connection. I send you the picture. Okay. Please wait while verifying. Mhmm. Okay. That may take a few minutes. You're calling. You send me some stuff. I don't know what you mean. Let me just check. So he said about the username if I wanna change it. Is that right? Yeah. Yeah. No need for for you to change it. Is the Internet status still check connection? Yeah. Checking connection. Mhmm. Says wait Okay. while while I'm at I send you the picture. Yeah. That's for sure. Wait a while for verifying. Let's just Mhmm. wait for it. Oh, he want me to change the name the Wi Fi name. Yeah. We can yeah. You can do that later on. Yeah. Later. Not the issue. Mhmm. I just wanna have the connection now. Mhmm.","start_word":2434,"end_word":3099,"sentiment":"neutral","sentiment_score":0.03927385425558677},{"text":"That's your top priority.","start_word":3100,"end_word":3103,"sentiment":"positive","sentiment_score":0.3845208287239074},{"text":"While we're waiting, is it okay if you send me the picture of how the key how did you connect the cables? The cable to the router from the router to the NTT box. Yeah. Yeah. Mhmm. Okay. Got it. Just checking. Mhmm. Yeah. So all is properly plugged in. Is it still checking connection? Yeah. It's still checking connection. Can you try to click the reboot next to the log out? Are you sure? Maybe you should wait a little bit longer. Okay. Yeah. I think it's better to wait a little bit. Maybe another one or two minutes because I don't wanna mess up the system. You know? Yeah. I'm checking the Internet now. Yeah.","start_word":3104,"end_word":3220,"sentiment":"neutral","sentiment_score":-0.012673018500208856},{"text":"Thank The you.","start_word":3221,"end_word":3223,"sentiment":"positive","sentiment_score":0.3335937559604645},{"text":"Internet is working, actually. You know that? Am I right? Hello? Yes. Hello? Yeah. I can Yeah. hear you. I'm I'm checking Mhmm. the Internet, like, eyebrows on the Internet, Mhmm. and the Internet is working. It's working? Yeah. The Internet is working, but it says Yeah. here the connection still, but the Internet is working fine. Okay. Can we try it to other device, like, on your phone? Let's try Yeah. to use That's it again fine. Let's see. to double check. Yeah. I will I will close the hotspot, and I will I will I will go to the Wi Fi. Yeah. Mhmm. Okay. Now I put the Wi Fi. Okay. Let me go to YouTube maybe. I open it, but I actually yes. It's working now? Yeah. Yeah. It's working. Okay.","start_word":3224,"end_word":3357,"sentiment":"neutral","sentiment_score":0.06210663914680481},{"text":"Great.","start_word":3358,"end_word":3358,"sentiment":"positive","sentiment_score":0.4721982479095459},{"text":"Yeah.","start_word":3359,"end_word":3359,"sentiment":"neutral","sentiment_score":0.32759028673171997},{"text":"The Internet So is you're all set now.","start_word":3360,"end_word":3367,"sentiment":"positive","sentiment_score":0.4250198304653168},{"text":"Yeah. So if you run into any issues or have more questions, feel free to give us a call anytime working. or Yeah. call us But via WhatsApp. the the speed Yeah.","start_word":3368,"end_word":3399,"sentiment":"neutral","sentiment_score":0.16501222550868988},{"text":"is good.","start_word":3400,"end_word":3401,"sentiment":"positive","sentiment_score":0.42090392112731934},{"text":"Like, the Internet speed, I I choose a good speed. Yeah? I just wanna test the speed. Yeah. Let me just check as well here on your end the speed. Yeah. Can you I'm select I'm just checking the speed now. Let's see what I get. I think you should run a speed test via computer. Yeah. I'm doing the via computer. Yeah.","start_word":3402,"end_word":3464,"sentiment":"neutral","sentiment_score":0.15764806005689833},{"text":"So Much it better if you says run it via a wired one cable 20.","start_word":3465,"end_word":3479,"sentiment":"positive","sentiment_score":0.36592456698417664},{"text":"so that you will get the So accurate one I using wanna ask speed you something. test.net. If I want, like, a super fast Internet, should I because should I plug in, like, a cable directly from the Yeah. router to my computer if I want, like, a super Yeah.","start_word":3480,"end_word":3529,"sentiment":"neutral","sentiment_score":0.2279413491487503},{"text":"That so that your computer will get the accurate speed since it's connected via wired.","start_word":3530,"end_word":3544,"sentiment":"positive","sentiment_score":0.3447411358356476},{"text":"Unlike if wireless only, sometimes there's a signal interference, especially when too many devices is connected. And now I get this speed. It says for the download, it's 32.9. And then Sorry? upload is How much? 9.77. Why is it like that? It should be more, isn't it? Sorry.","start_word":3545,"end_word":3593,"sentiment":"neutral","sentiment_score":-0.04078114777803421},{"text":"What did what is the The Internet is is is in that shouldn't be fast.","start_word":3594,"end_word":3608,"sentiment":"negative","sentiment_score":-0.33693304657936096},{"text":"result? Yeah. Can you dictate again the result? Sorry. I'm just doing a test because I did the the it says the Mbps download is 94Point2. Mhmm. And now the the upload, I get 13Point6. Is it is it good? 1313Point6 or Yeah. 33 No. No. 0. 13.6. 13.6 One three point six. for the for the upload for the upload. For the download, I Mhmm. get Yeah. That's correct. yeah. You're you're getting the right speed since your device is all your phone is also connected. So that's why it's not getting 100 over 20. So I can connect the TV. I have a smart TV. I can connect it? Yeah. You can connect it. Just find the Wi Fi name on your TV on the available Wi Fi. Okay. Let me connect Yeah. it, Then see if just it the password. Yeah. Okay. It showed the WiFi. MYM5T. You're from The Philippines, Lauren? Yes. Oh, so you you at at the moment, you are not in Australia. You are from The Philippines. Yeah? Yeah. Oh, I thought you are in Australia. No. Oh, Because we do not have office yet, I but soon on Melbourne. feel in Melbourne. Okay. Good. Yes. Which which part in Philippines? Manila? Oh, no. Yeah. I wanna visit The Philippines one day. Yeah. Yeah. You should. It's good to visit? Yeah. Actually Okay. Yeah. I'm connecting. Okay.","start_word":3609,"end_word":3842,"sentiment":"neutral","sentiment_score":0.05217862912477591},{"text":"Connected successfully. Okay. Perfect.","start_word":3843,"end_word":3846,"sentiment":"positive","sentiment_score":0.43159040808677673},{"text":"Let's see if the Internet YouTube is working. Mhmm. So wired connections are usually faster and more stable because the device connects directly to the router. That's why I recommending you to connect your computer via wired one. So because Wi Fi speed can be reduced by distance if wireless, like on walls, interference, the Wi Fi band being used in the device capability. So for better yeah. For better wireless speed, connect to the five g. Does your router have five g? My router? I think it has I don't Yeah. Yeah. And stay closer to the router. If the wired speed reaches the expected LAN speed, the Internet service itself is working properly like what Oh, you get. I I And hope there's it works. something. Yeah. Because so if if if I can go and buy the cable and and, like, once I buy the cable, like, 10 meter cable, that they I have to plug it in from the router? Yeah. That that like, Mhmm. where Yeah. exactly is the router I have to plug it? Anywhere in the router? Yeah. Anywhere on the router next to the WAN port because the NTT box is connected to the WAN port, right, Yeah. right now? Yeah. Yeah. Should always be there. So the available port next to it, you can connect either TV, laptop, or computer. Oh, it said Lane 1. Lane 1. Is that where I should plug Yeah. in there? LAN 1, LAN 2, or LAN 3. Oh, Those okay. will work well. It's more more faster. It's gonna be more faster. Yeah. Then the wireless one. Oh, okay. I understand.","start_word":3847,"end_word":4122,"sentiment":"neutral","sentiment_score":0.06255245208740234},{"text":"Thank you for Mhmm. your help. I appreciate it, Marie.","start_word":4123,"end_word":4132,"sentiment":"positive","sentiment_score":0.44595465064048767},{"text":"Yeah.","start_word":4133,"end_word":4133,"sentiment":"neutral","sentiment_score":0.20181196928024292},{"text":"You're welcome.","start_word":4134,"end_word":4135,"sentiment":"positive","sentiment_score":0.6494433283805847},{"text":"Just give us a callback again if you run into any issues Okay.","start_word":4136,"end_word":4148,"sentiment":"neutral","sentiment_score":0.13724932074546814},{"text":"Thank you so so much. we can assist you with that. Yeah. Thank you. Have a great day. Bye. You too.","start_word":4149,"end_word":4169,"sentiment":"positive","sentiment_score":0.6332336664199829},{"text":"Bye bye.","start_word":4170,"end_word":4171,"sentiment":"neutral","sentiment_score":0.2125186175107956}],"average":{"sentiment":"neutral","sentiment_score":0.01064036973882273}}}}