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You've reached Tom from Net Income Mortgages. I'm sorry I couldn't reach the phone. Please leave your name, number, and a message, and I'll give you a callback when I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.06895279884338379},{"text":"You've reached Tom from Net Income Mortgages.","start":1.1999999,"end":2.98,"sentiment":"neutral","sentiment_score":0.08854138425418309},{"text":"I'm sorry I couldn't reach the phone.","start":3.04,"end":4.48,"sentiment":"neutral","sentiment_score":-0.29763063149792807},{"text":"Please leave your name, number, and a message, and I'll give you a callback when I can.","start":4.48,"end":8.34,"sentiment":"neutral","sentiment_score":-0.10442845654838226}],"sentiment":"neutral","sentiment_score":-0.09906111541204154,"num_words":32,"start":0.88,"end":8.34}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Tom from Net Income Mortgages. I'm sorry I couldn't reach the phone. Please leave your name, number, and a message, and I'll give you a callback when I can.\n\nChannel 0: Hi. This is Abby. I'm calling on behalf of Daniel from Talk TechWand. So we are based in Springfield, Brisbane. So Daniel Daniel asked me to reach out to you guys because we wanted Drew to check if you do have IT support or you have recurring IT issues that don't get properly fixed.\n\nSo we wanted to check on how we could help you. As soon as you are available, you can just return this call so we could reach out or the email could reach out to you. Take care, and talk to you soon.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.06895279884338379},{"text":"You've reached Tom from Net Income Mortgages.","start":1.1999999,"end":2.98,"sentiment":"neutral","sentiment_score":0.08854138425418309},{"text":"I'm sorry I couldn't reach the phone.","start":3.04,"end":4.48,"sentiment":"neutral","sentiment_score":-0.29763063149792807},{"text":"Please leave your name, number, and a message, and I'll give you a callback when I can.","start":4.48,"end":8.34,"sentiment":"neutral","sentiment_score":-0.10442845654838226}],"sentiment":"neutral","sentiment_score":-0.09906111541204154,"channel":1,"num_words":32,"start":0.88,"end":8.34},{"sentences":[{"text":"Hi.","start":10.24,"end":10.639999,"sentiment":"neutral","sentiment_score":0.08456671983003616},{"text":"This is Abby.","start":10.639999,"end":11.44,"sentiment":"neutral","sentiment_score":0.12156955649455388},{"text":"I'm calling on behalf of Daniel from Talk TechWand.","start":11.44,"end":14.275001,"sentiment":"neutral","sentiment_score":0.12859965860843658},{"text":"So we are based in Springfield, Brisbane.","start":14.815001,"end":17.475,"sentiment":"neutral","sentiment_score":0.10841682446854455},{"text":"So Daniel Daniel asked me to reach out to you guys because we wanted Drew to check if you do have IT support or you have recurring IT issues that don't get properly fixed.","start":17.615,"end":30.14,"sentiment":"neutral","sentiment_score":0.01704919053351178}],"sentiment":"neutral","sentiment_score":0.054541899374237764,"channel":0,"num_words":54,"start":10.24,"end":30.14},{"sentences":[{"text":"So we wanted to check on how we could help you.","start":30.6,"end":34.22,"sentiment":"positive","sentiment_score":0.343875299800526},{"text":"As soon as you are available, you can just return this call so we could reach out or the email could reach out to you.","start":34.52,"end":40.676937,"sentiment":"neutral","sentiment_score":0.20636544227600098},{"text":"Take care, and talk to you soon.","start":40.676937,"end":42.456936,"sentiment":"neutral","sentiment_score":0.305764268551554}],"sentiment":"neutral","sentiment_score":0.2577235868503881,"channel":0,"num_words":43,"start":30.6,"end":42.456936}]},"summary":{"result":"success","short":"A representative from Net Income Mortgages, named Tom, is not available to take the call. A representative from Talk TechWand, named Abby, is calling on behalf of Daniel from Drew to check if the company has IT support or recurring IT issues that do not get properly fixed. Abby asks the company to return the call or email her to reach out to them."},"intents":{"segments":[{"text":"So Daniel Daniel asked me to reach out to you guys because we wanted Drew to check if you do have IT support or you have recurring IT issues that don't get properly fixed.","start_word":52,"end_word":85,"intents":[{"intent":"Check availability","confidence_score":0.036799934}]},{"text":"So we wanted to check on how we could help you. As soon as you are available, you can just return this call so we could reach out or the email could reach out to you. Take care, and talk to you soon.","start_word":86,"end_word":128,"intents":[{"intent":"Get help","confidence_score":0.0013276073}]},{"text":"As soon as you are available, you can just return this call so we could reach out or the email could reach out to you. Take care, and talk to you soon.","start_word":97,"end_word":128,"intents":[{"intent":"Return call","confidence_score":0.7876477}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Tom from Net Income Mortgages. I'm sorry I couldn't reach the phone. Please leave your name, number, and a message, and I'll give you a callback when I can. Hi. This is Abby. I'm calling on behalf of Daniel from Talk TechWand. So we are based in Springfield, Brisbane. So Daniel Daniel asked me to reach out to you guys because we wanted Drew to check if you do have IT support or you have recurring IT issues that don't get properly fixed.","start_word":0,"end_word":85,"sentiment":"neutral","sentiment_score":-0.01401128713041544},{"text":"So we wanted to check on how we could help you.","start_word":86,"end_word":96,"sentiment":"positive","sentiment_score":0.34809768199920654},{"text":"As soon as you are available, you can just return this call so we could reach out or the email could reach out to you. Take care, and talk to you soon.","start_word":97,"end_word":128,"sentiment":"neutral","sentiment_score":0.23356342315673828}],"average":{"sentiment":"neutral","sentiment_score":0.06443840230005027}}}}