{"metadata":{"transaction_key":"deprecated","request_id":"01a01c74-3c5f-7e62-86a6-b2ee9438240f","sha256":"da4d0fef6917ed4a6fcf421350c77cf8dc56458976e32f3c45cb073d38a2e09f","created":"2026-08-19T23:56:15.918Z","duration":31.247938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":50,"output_tokens":50},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":50,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Rick Derricks at Eagles Automotive. Unfortunately, you can't pick up the phone right now. But if you leave a name and number, I'll get back to you. Thank you.","confidence":0.9980469,"words":[{"word":"hi","start":1.68,"end":1.8399999,"confidence":0.98999023,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.10660310834646224},{"word":"you've","start":1.8399999,"end":2.0,"confidence":0.88549805,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.12087471783161163},{"word":"reached","start":2.0,"end":2.24,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.12111806869506836},{"word":"rick","start":2.24,"end":2.48,"confidence":0.3791504,"punctuated_word":"Rick","sentiment":"neutral","sentiment_score":0.11321350187063216},{"word":"derricks","start":2.48,"end":2.72,"confidence":0.6220703,"punctuated_word":"Derricks","sentiment":"neutral","sentiment_score":0.18826553225517273},{"word":"at","start":2.72,"end":2.8799999,"confidence":0.71728516,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.21130822598934176},{"word":"eagles","start":2.8799999,"end":3.1999998,"confidence":0.30249023,"punctuated_word":"Eagles","sentiment":"neutral","sentiment_score":0.16943860054016113},{"word":"automotive","start":3.1999998,"end":3.6999998,"confidence":0.9977214,"punctuated_word":"Automotive.","sentiment":"neutral","sentiment_score":0.13265934586524963},{"word":"unfortunately","start":3.84,"end":4.08,"confidence":0.9946289,"punctuated_word":"Unfortunately,","sentiment":"neutral","sentiment_score":-0.2727031707763672},{"word":"you","start":4.08,"end":4.3199997,"confidence":0.48950195,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.34271007776260376},{"word":"can't","start":4.3199997,"end":4.56,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.384490579366684},{"word":"pick","start":4.56,"end":4.7999997,"confidence":0.99121094,"punctuated_word":"pick","sentiment":"negative","sentiment_score":-0.6699191927909851},{"word":"up","start":4.7999997,"end":4.88,"confidence":1.0,"punctuated_word":"up","sentiment":"negative","sentiment_score":-0.61090087890625},{"word":"the","start":4.88,"end":5.04,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4439235031604767},{"word":"phone","start":5.04,"end":5.2799997,"confidence":1.0,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.39367789030075073},{"word":"right","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.44531697034835815},{"word":"now","start":5.44,"end":5.68,"confidence":0.81103516,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4690124690532684},{"word":"but","start":5.68,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.056881725788116455},{"word":"if","start":5.8399997,"end":5.92,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.12946046888828278},{"word":"you","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.106367826461792},{"word":"leave","start":6.08,"end":6.24,"confidence":0.99609375,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.12542939186096191},{"word":"a","start":6.24,"end":6.3999996,"confidence":0.93115234,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10712385177612305},{"word":"name","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.05958917737007141},{"word":"and","start":6.56,"end":6.72,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09571626782417296},{"word":"number","start":6.72,"end":7.04,"confidence":0.99560547,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.11931677907705308},{"word":"i'll","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.15982411801815033},{"word":"get","start":7.2,"end":7.3599997,"confidence":0.98291016,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.03235991299152374},{"word":"back","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.003543183207511902},{"word":"to","start":7.52,"end":7.68,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07103900611400604},{"word":"you","start":7.68,"end":8.18,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.09128327667713164},{"word":"thank","start":8.24,"end":8.4,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7108971476554871},{"word":"you","start":8.4,"end":8.9,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.44488558173179626}],"paragraphs":{"transcript":"\nHi. You've reached Rick Derricks at Eagles Automotive. Unfortunately, you can't pick up the phone right now. But if you leave a name and number, I'll get back to you. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.10660310834646224},{"text":"You've reached Rick Derricks at Eagles Automotive.","start":1.8399999,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.15098257043531962},{"text":"Unfortunately, you can't pick up the phone right now.","start":3.84,"end":5.68,"sentiment":"negative","sentiment_score":-0.44807274805174935},{"text":"But if you leave a name and number, I'll get back to you.","start":5.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.07977578215874158},{"text":"Thank you.","start":8.24,"end":8.9,"sentiment":"positive","sentiment_score":0.5778913646936417}],"sentiment":"neutral","sentiment_score":-0.021134554175660014,"num_words":32,"start":1.68,"end":8.9}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Rick Derricks at Eagles Automotive. Unfortunately, you can't pick up the phone right now. But if you leave a name and number, I'll get back to you. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.10660310834646224},{"text":"You've reached Rick Derricks at Eagles Automotive.","start":1.8399999,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.15098257043531962},{"text":"Unfortunately, you can't pick up the phone right now.","start":3.84,"end":5.68,"sentiment":"negative","sentiment_score":-0.44807274805174935},{"text":"But if you leave a name and number, I'll get back to you.","start":5.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.07977578215874158},{"text":"Thank you.","start":8.24,"end":8.9,"sentiment":"positive","sentiment_score":0.5778913646936417}],"sentiment":"neutral","sentiment_score":-0.021134554175660014,"channel":1,"num_words":32,"start":1.68,"end":8.9}]},"summary":{"result":"success","short":"Hi. You've reached Rick Derricks at Eagles Automotive. Unfortunately, you can't pick up the phone right now. But if you leave a name and number, I'll get back to you. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":30,"end_word":31,"intents":[{"intent":"Leave message","confidence_score":0.11674169}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Rick Derricks at Eagles Automotive.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.14603084325790405},{"text":"Unfortunately, you can't pick up the phone right now.","start_word":8,"end_word":16,"sentiment":"negative","sentiment_score":-0.4264116883277893},{"text":"But if you leave a name and number, I'll get back to you.","start_word":17,"end_word":29,"sentiment":"neutral","sentiment_score":0.09494303911924362},{"text":"Thank you.","start_word":30,"end_word":31,"sentiment":"positive","sentiment_score":0.681616485118866}],"average":{"sentiment":"neutral","sentiment_score":0.009917564392089843}}}}