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Have a good one.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.30449971556663513},{"text":"Good afternoon.","start":1.12,"end":1.86,"sentiment":"positive","sentiment_score":0.465309739112854},{"text":"Thank you so much for calling Airtel accounts.","start":1.92,"end":4.24,"sentiment":"positive","sentiment_score":0.7116344794631004},{"text":"How may I help you today?","start":4.24,"end":5.62,"sentiment":"positive","sentiment_score":0.5805470993121465},{"text":"Oh, that is correct.","start":14.215,"end":15.415,"sentiment":"neutral","sentiment_score":-0.0024459119886159897}],"sentiment":"positive","sentiment_score":0.4953187608293125,"num_words":21,"start":0.79999995,"end":15.415},{"sentences":[{"text":"You have reached Airtel AU, Airtel Australia, and we are a Internet service provider and a mobile plan services in Australia.","start":15.415,"end":23.675,"sentiment":"neutral","sentiment_score":-0.04035016464158183},{"text":"About your Indian phone number, you still needs to contact your local network, which is Airtel India.","start":24.535,"end":31.49,"sentiment":"neutral","sentiment_score":-0.11651525514967301},{"text":"And we are not affiliated, so we don't have any contact details about them.","start":32.03,"end":36.690002,"sentiment":"neutral","sentiment_score":-0.17977352227483476},{"text":"Yes.","start":40.018875,"end":40.418877,"sentiment":"neutral","sentiment_score":0.01066441461443901},{"text":"That's correct.","start":40.418877,"end":41.218876,"sentiment":"neutral","sentiment_score":0.027289348654448986}],"sentiment":"neutral","sentiment_score":-0.0959945271807638,"num_words":55,"start":15.415,"end":41.218876},{"sentences":[{"text":"It's a two different companies.","start":41.218876,"end":42.998875,"sentiment":"neutral","sentiment_score":-0.02359542138874531},{"text":"It just so happened the same Eartell.","start":43.058876,"end":45.158875,"sentiment":"neutral","sentiment_score":-0.029308545536228588},{"text":"Yeah.","start":47.058876,"end":47.558876,"sentiment":"neutral","sentiment_score":0.25350141525268555},{"text":"You're welcome.","start":47.618874,"end":48.438873,"sentiment":"positive","sentiment_score":0.5178869366645813},{"text":"Have a good one.","start":48.498875,"end":49.538876,"sentiment":"positive","sentiment_score":0.5347225517034531}],"sentiment":"neutral","sentiment_score":0.1634225562999123,"num_words":19,"start":41.218876,"end":49.538876},{"sentences":[{"text":"Bye bye.","start":49.538876,"end":50.278877,"sentiment":"neutral","sentiment_score":0.21730192005634308}],"sentiment":"neutral","sentiment_score":0.21730192005634308,"num_words":2,"start":49.538876,"end":50.278877}]}}]},{"alternatives":[{"transcript":"Hi. 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Bye.","confidence":0.9949687,"words":[{"word":"hi","start":6.16,"end":6.56,"confidence":0.9949687,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.02526768110692501},{"word":"i'm","start":6.56,"end":6.8799996,"confidence":0.99855936,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04933912307024002},{"word":"trying","start":6.8799996,"end":7.2,"confidence":0.9992391,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.030068546533584595},{"word":"to","start":7.2,"end":7.3599997,"confidence":0.99916077,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.027451831847429276},{"word":"reach","start":7.3599997,"end":7.8399997,"confidence":0.99849653,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.026107382029294968},{"word":"the","start":7.8399997,"end":8.08,"confidence":0.9178904,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.019567059352993965},{"word":"prepaid","start":8.08,"end":8.559999,"confidence":0.9533395,"punctuated_word":"prepaid","sentiment":"neutral","sentiment_score":-0.017278138548135757},{"word":"help","start":8.559999,"end":8.8,"confidence":0.984503,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.010524731129407884},{"word":"desk","start":8.8,"end":9.3,"confidence":0.94192934,"punctuated_word":"desk","sentiment":"neutral","sentiment_score":0.015791641548275948},{"word":"line","start":9.36,"end":9.599999,"confidence":0.75415945,"punctuated_word":"line","sentiment":"neutral","sentiment_score":-0.007583212107419968},{"word":"for","start":9.599999,"end":9.92,"confidence":0.99905056,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.013140350580215454},{"word":"india","start":9.92,"end":10.42,"confidence":0.99836373,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.030764073133468628},{"word":"i","start":10.639999,"end":10.88,"confidence":0.9993248,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21507495641708377},{"word":"think","start":10.88,"end":11.12,"confidence":0.9993974,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.26793670654296875},{"word":"this","start":11.12,"end":11.36,"confidence":0.9955142,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.29400375485420227},{"word":"is","start":11.36,"end":11.44,"confidence":0.9978218,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.26503175497055054},{"word":"not","start":11.44,"end":11.679999,"confidence":0.9992481,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2761918008327484},{"word":"the","start":11.679999,"end":11.759999,"confidence":0.9922356,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23870407044887543},{"word":"correct","start":11.759999,"end":12.08,"confidence":0.99993026,"punctuated_word":"correct","sentiment":"neutral","sentiment_score":-0.1489156037569046},{"word":"number","start":12.08,"end":12.4,"confidence":0.7711284,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.2273310124874115},{"word":"is","start":12.4,"end":12.559999,"confidence":0.9969175,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.14223787188529968},{"word":"it","start":12.559999,"end":12.795,"confidence":0.9902293,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.10326287150382996},{"word":"mhmm","start":18.795,"end":19.295,"confidence":0.9384676,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03452306240797043},{"word":"are","start":37.129997,"end":37.29,"confidence":0.89667183,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.078758604824543},{"word":"you","start":37.29,"end":37.37,"confidence":0.9997117,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1022573858499527},{"word":"saying","start":37.37,"end":37.77,"confidence":0.9882632,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.07194830477237701},{"word":"these","start":37.77,"end":38.01,"confidence":0.959109,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.08001235127449036},{"word":"were","start":38.01,"end":38.17,"confidence":0.8865723,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.09034643322229384},{"word":"the","start":38.17,"end":38.25,"confidence":0.9656225,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07300841063261032},{"word":"two","start":38.25,"end":38.41,"confidence":0.9995895,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.06274905800819397},{"word":"different","start":38.41,"end":38.73,"confidence":0.9995497,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.057321999222040176},{"word":"companies","start":38.73,"end":39.23,"confidence":0.9983853,"punctuated_word":"companies?","sentiment":"neutral","sentiment_score":-0.06801234930753708},{"word":"okay","start":45.954998,"end":46.355,"confiden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I'm trying to reach the prepaid help desk line for India. I think this is not the correct number, is it? Mhmm. Are you saying these were the two different companies?\n\nOkay. Yeah. Thank you. Yep. You too, ma'am.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.16,"end":6.56,"sentiment":"neutral","sentiment_score":-0.02526768110692501},{"text":"I'm trying to reach the prepaid help desk line for India.","start":6.56,"end":10.42,"sentiment":"neutral","sentiment_score":-0.0177257585931908},{"text":"I think this is not the correct number, is it?","start":10.639999,"end":12.795,"sentiment":"neutral","sentiment_score":-0.2178690403699875},{"text":"Mhmm.","start":18.795,"end":19.295,"sentiment":"neutral","sentiment_score":-0.03452306240797043},{"text":"Are you saying these were the two different companies?","start":37.129997,"end":39.23,"sentiment":"neutral","sentiment_score":-0.0760460996793376}],"sentiment":"neutral","sentiment_score":-0.09743373090168461,"num_words":32,"start":6.16,"end":39.23},{"sentences":[{"text":"Okay.","start":45.954998,"end":46.355,"sentiment":"neutral","sentiment_score":0.07556755840778351},{"text":"Yeah.","start":46.355,"end":46.675,"sentiment":"neutral","sentiment_score":0.1505822241306305},{"text":"Thank you.","start":46.675,"end":47.414997,"sentiment":"positive","sentiment_score":0.3561455011367798},{"text":"Yep.","start":48.914997,"end":49.414997,"sentiment":"positive","sentiment_score":0.3962645530700683},{"text":"You too, ma'am.","start":49.555,"end":50.274998,"sentiment":"neutral","sentiment_score":0.23899388313293457}],"sentiment":"neutral","sentiment_score":0.2564608734101057,"num_words":8,"start":45.954998,"end":50.274998},{"sentences":[{"text":"Bye.","start":50.274998,"end":50.774998,"sentiment":"neutral","sentiment_score":0.08047497272491455}],"sentiment":"neutral","sentiment_score":0.08047497272491455,"num_words":1,"start":50.274998,"end":50.774998}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Hi. I'm trying to reach the prepaid help desk line for India. I think this is not the correct number, is it?\n\nChannel 0: Oh, that is correct. You have reached Airtel AU, Airtel Australia, and we are\n\nChannel 1: Mhmm.\n\nChannel 0: a Internet service provider and a mobile plan services in Australia. About your Indian phone number, you still needs to contact your local network, which is Airtel India. And we are not affiliated, so we don't have any contact details about them.\n\nChannel 1: Are you saying these were the two different companies?\n\nChannel 0: Yes. That's correct. It's a two different companies. It just so happened the same Eartell.\n\nChannel 1: Okay. Yeah. Thank you.\n\nChannel 0: Yeah. You're welcome. Have a good\n\nChannel 1: Yep.\n\nChannel 0: one. Bye\n\nChannel 1: You\n\nChannel 0: bye.\n\nChannel 1: too, ma'am. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.30449971556663513},{"text":"Good afternoon.","start":1.12,"end":1.86,"sentiment":"positive","sentiment_score":0.465309739112854},{"text":"Thank you so much for calling Airtel accounts.","start":1.92,"end":4.24,"sentiment":"positive","sentiment_score":0.7116344794631004},{"text":"How may I help you today?","start":4.24,"end":5.62,"sentiment":"positive","sentiment_score":0.5805470993121465}],"sentiment":"positive","sentiment_score":0.6124398603158838,"channel":0,"num_words":17,"start":0.79999995,"end":5.62},{"sentences":[{"text":"Hi.","start":6.16,"end":6.56,"sentiment":"neutral","sentiment_score":-0.02526768110692501},{"text":"I'm trying to reach the prepaid help desk line for India.","start":6.56,"end":10.42,"sentiment":"neutral","sentiment_score":-0.0177257585931908},{"text":"I think this is not the correct number, is 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Australia.","start":19.415,"end":23.675,"sentiment":"neutral","sentiment_score":-0.058915300464088265},{"text":"About your Indian phone number, you still needs to contact your local network, which is Airtel India.","start":24.535,"end":31.49,"sentiment":"neutral","sentiment_score":-0.11651525514967301},{"text":"And we are not affiliated, so we don't have any contact details about them.","start":32.03,"end":36.690002,"sentiment":"neutral","sentiment_score":-0.17977352227483476}],"sentiment":"neutral","sentiment_score":-0.12251564177374046,"channel":0,"num_words":42,"start":19.415,"end":36.690002},{"sentences":[{"text":"Are you saying these were the two different companies?","start":37.129997,"end":39.23,"sentiment":"neutral","sentiment_score":-0.0760460996793376}],"sentiment":"neutral","sentiment_score":-0.0760460996793376,"channel":1,"num_words":9,"start":37.129997,"end":39.23},{"sentences":[{"text":"Yes.","start":40.018875,"end":40.418877,"sentiment":"neutral","sentiment_score":0.01066441461443901},{"text":"That's correct.","start":40.418877,"end":41.218876,"sentiment":"neutral","sentiment_score":0.027289348654448986},{"text":"It's a two different companies.","start":41.218876,"end":42.998875,"sentiment":"neutral","sentiment_score":-0.02359542138874531},{"text":"It just so happened the same Eartell.","start":43.058876,"end":45.158875,"sentiment":"neutral","sentiment_score":-0.029308545536228588}],"sentiment":"neutral","sentiment_score":-0.017192920918265978,"channel":0,"num_words":15,"start":40.018875,"end":45.158875},{"sentences":[{"text":"Okay.","start":45.954998,"end":46.355,"sentiment":"neutral","sentiment_score":0.07556755840778351},{"text":"Yeah.","start":46.355,"end":46.675,"sentiment":"neutral","sentiment_score":0.1505822241306305},{"text":"Thank you.","start":46.675,"end":47.414997,"sentiment":"positive","sentiment_score":0.3561455011367798}],"sentiment":"neutral","sentiment_score":0.2346101962029934,"channel":1,"num_words":4,"start":45.954998,"end":47.414997},{"sentences":[{"text":"Yeah.","start":47.058876,"end":47.558876,"sentiment":"neutral","sentiment_score":0.25350141525268555},{"text":"You're welcome.","start":47.618874,"end":48.438873,"sentiment":"positive","sentiment_score":0.5178869366645813},{"text":"Have a good","start":48.498875,"end":49.058876,"sentiment":"positive","sentiment_score":0.6059998869895935}],"sentiment":"positive","sentiment_score":0.5178791582584381,"channel":0,"num_words":6,"start":47.058876,"end":49.058876},{"sentences":[{"text":"Yep.","start":48.914997,"end":49.414997,"sentiment":"positive","sentiment_score":0.3962645530700683}],"sentiment":"positive","sentiment_score":0.3962645530700683,"channel":1,"num_words":1,"start":48.914997,"end":49.414997},{"sentences":[{"text":"one.","start":49.058876,"end":49.538876,"sentiment":"neutral","sentiment_score":0.32089054584503174},{"text":"Bye","start":49.538876,"end":49.778877,"sentiment":"neutral","sentiment_score":0.217729389667511}],"sentiment":"neutral","sentiment_score":0.26930996775627136,"channel":0,"num_words":2,"start":49.058876,"end":49.778877},{"sentences":[{"text":"You","start":49.555,"end":49.795,"sentiment":"neutral","sentiment_score":0.2693444490432739}],"sentiment":"neutral","sentiment_score":0.2693444490432739,"channel":1,"num_words":1,"start":49.555,"end":49.795},{"sentences":[{"text":"bye.","start":49.778877,"end":50.278877,"sentiment":"neutral","sentiment_score":0.21687445044517517}],"sentiment":"neutral","sentiment_score":0.21687445044517517,"channel":0,"num_words":1,"start":49.778877,"end":50.278877},{"sentences":[{"text":"too, ma'am.","start":49.795,"end":50.274998,"sentiment":"neutral","sentiment_score":0.2238186001777649},{"text":"Bye.","start":50.274998,"end":50.774998,"sentiment":"neutral","sentiment_score":0.08047497272491455}],"sentiment":"neutral","sentiment_score":0.1760373910268148,"channel":1,"num_words":3,"start":49.795,"end":50.774998}]},"summary":{"result":"success","short":"The customer is trying to reach the prepaid help desk line for India, but realizes they have reached two different companies. The agent explains that Airtel AU is for India, while Airtel Australia is for Australia and they do not have contact details for them. The customer confirms they are not affiliated with Airtel India and the call ends politely."},"intents":{"segments":[{"text":"I'm trying to reach the prepaid help desk line for India. I think this is not the correct number, is it?","start_word":18,"end_word":38,"intents":[{"intent":"Reach help desk line","confidence_score":0.3280315}]},{"text":"About your Indian phone number, you still needs to contact your local network, which is Airtel India. And we are not affiliated, so we don't have any contact details about them.","start_word":65,"end_word":95,"intents":[{"intent":"Contact indian phone number","confidence_score":0.0014601861}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.30449971556663513},{"text":"Good afternoon. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6249381899833679},{"text":"Hi. I'm trying to reach the prepaid help desk line for India. I think this is not the correct number, is it? Oh, that is correct. You have reached Airtel AU, Airtel Australia, and we are Mhmm. a Internet service provider and a mobile plan services in Australia. About your Indian phone number, you still needs to contact your local network, which is Airtel India. And we are not affiliated, so we don't have any contact details about them. Are you saying these were the two different companies? Yes. That's correct. It's a two different companies. It just so happened the same Eartell. Okay. Yeah. Thank you. Yeah.","start_word":17,"end_word":124,"sentiment":"neutral","sentiment_score":-0.05907155200839043},{"text":"You're welcome. Have a good Yep.","start_word":125,"end_word":130,"sentiment":"positive","sentiment_score":0.5114743709564209},{"text":"one. Bye You bye. too, ma'am. Bye.","start_word":131,"end_word":137,"sentiment":"neutral","sentiment_score":0.2146085649728775}],"average":{"sentiment":"neutral","sentiment_score":0.06854643140520368}}}}