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Mhmm. Mhmm. Mhmm. Mhmm. May I know since when it's happening? When did it started? May I know since when it happened? Mhmm. Mhmm. Sorry. Can I get again since when it started the issue? Last week? Okay. I see. Mhmm. Is it okay if I put you on hold? Let me just check your account. Okay. Hang on. Hello, Connor? Yes. Thank you for waiting. Upon checking, there seems to be no issue at the network side. Is it okay if you do a full power cycle with the router? I'll just I'm going to reboot the network on our side. This often clears any lingering issues. So for it to take effect on your end, we need to do a full power cycle with the router. Please unplug the router. Unplug for twenty minutes. After that, plug it back in and check your Internet connection. Yes. Mhmm. Yeah. For it to fully reboot, like, restart. So yes. Mhmm. So I'll load this up in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Okay. Sure. Yeah. Bye for now. 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Good afternoon. This is Marie from Airtel. Yeah. Because we received issue reported regarding your Internet service.\n\nThat's why we're just wanted to check-in to have more details about it. Mhmm. Mhmm. Mhmm. Mhmm.\n\nMay I know since when it's happening? When did it started? May I know since when it happened? Mhmm. Mhmm.\n\nSorry. Can I get again since when it started the issue? Last week? Okay. I see.\n\nMhmm. Is it okay if I put you on hold? Let me just check your account. Okay. Hang on.\n\nHello, Connor? Yes. Thank you for waiting. Upon checking, there seems to be no issue at the network side. Is it okay if you do a full power cycle with the router?\n\nI'll just I'm going to reboot the network on our side. This often clears any lingering issues. So for it to take effect on your end, we need to do a full power cycle with the router. Please unplug the router. Unplug for twenty minutes.\n\nAfter that, plug it back in and check your Internet connection. Yes. Mhmm. Yeah. 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connection.","start":183.015,"end":186.235,"sentiment":"neutral","sentiment_score":-0.02653091112998399},{"text":"Yes.","start":191.015,"end":191.515,"sentiment":"neutral","sentiment_score":0.06407912075519562},{"text":"Mhmm.","start":191.655,"end":192.155,"sentiment":"neutral","sentiment_score":0.008786961436271667},{"text":"Yeah.","start":192.375,"end":192.875,"sentiment":"neutral","sentiment_score":0.028205102309584618},{"text":"For it to fully reboot, like, restart.","start":193.095,"end":196.635,"sentiment":"neutral","sentiment_score":0.019439362521682466}],"sentiment":"neutral","sentiment_score":-0.002604442870333081,"num_words":21,"start":183.015,"end":196.635},{"sentences":[{"text":"So yes.","start":200.18001,"end":201.32,"sentiment":"neutral","sentiment_score":0.07898398488759995},{"text":"Mhmm.","start":202.58,"end":203.06,"sentiment":"neutral","sentiment_score":0.035942863672971725},{"text":"So I'll load this up in your account.","start":203.06,"end":205.06,"sentiment":"neutral","sentiment_score":0.09390757558867335},{"text":"And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.","start":205.06,"end":214.27501,"sentiment":"neutral","sentiment_score":-0.06037432339155313},{"text":"Okay.","start":217.935,"end":218.435,"sentiment":"neutral","sentiment_score":0.236147940158844}],"sentiment":"neutral","sentiment_score":-0.018022962080107795,"num_words":45,"start":200.18001,"end":218.435},{"sentences":[{"text":"Sure.","start":218.575,"end":219.075,"sentiment":"positive","sentiment_score":0.4123592972755432},{"text":"Yeah.","start":219.855,"end":220.175,"sentiment":"neutral","sentiment_score":0.1930578052997589},{"text":"Bye for now.","start":220.175,"end":221.13501,"sentiment":"neutral","sentiment_score":0.14640705039103827},{"text":"Thank you.","start":221.13501,"end":221.875,"sentiment":"positive","sentiment_score":0.3731328658759594}],"sentiment":"neutral","sentiment_score":0.25584342650004793,"num_words":7,"start":218.575,"end":221.875}]}}]},{"alternatives":[{"transcript":"Oh, hi. It's Connor here. I received a call, but your number comes up as spam. Yeah. So what I tried to explain to the lady before who I spoke to, she I spoke to her because I'm having issues with my Internet dropping out continuously. It's also whenever I'm watching a video on YouTube or something like that, it's just it's just fucking, like, buffering. It just never stops buffering. So, like and I told her, for example, it took it took me the other night to watch a forty minute video. It took me two and a half hours. So pardon? It's it's so it started since I've signed on with you guys. The only reason it's I haven't fixed that is because I've wanted to give it time to see if it would correct itself because it's a new place. But it has not connected it has not corrected itself. And so now because I'm paying for a deal, I wanna make sure that I'm getting my money to work pretty much. Since I signed on with you guys. So about a month. No worries. Yep. It's sorry. What do you want me to do? So you want me to unplug it for twenty minutes. Is that correct? Okay. No worries. I can do that. And is there anything else that I need to do? Okay. No worries. Thank you. 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It's Connor here. I received a call, but your number comes up as spam. Yeah. So what I tried to explain to the lady before who I spoke to, she I spoke to her because I'm having issues with my Internet dropping out continuously.\n\nIt's also whenever I'm watching a video on YouTube or something like that, it's just it's just fucking, like, buffering. It just never stops buffering. So, like and I told her, for example, it took it took me the other night to watch a forty minute video. It took me two and a half hours. So pardon?\n\nIt's it's so it started since I've signed on with you guys. The only reason it's I haven't fixed that is because I've wanted to give it time to see if it would correct itself because it's a new place. But it has not connected it has not corrected itself. And so now because I'm paying for a deal, I wanna make sure that I'm getting my money to work pretty much. Since I signed on with you guys.\n\nSo about a month. No worries. Yep. It's sorry. What do you want me to do?\n\nSo you want me to unplug it for twenty minutes. Is that correct? Okay. No worries. I can do that.\n\nAnd is there anything else that I need to do? Okay. No worries. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":6.24,"end":6.98,"sentiment":"neutral","sentiment_score":0.024972960352897644},{"text":"It's Connor here.","start":7.44,"end":9.36,"sentiment":"neutral","sentiment_score":0.021382857734958332},{"text":"I received a call, but your number comes up as spam.","start":9.36,"end":13.46,"sentiment":"neutral","sentiment_score":-0.32431196760047565},{"text":"Yeah.","start":25.605,"end":26.105,"sentiment":"neutral","sentiment_score":-0.05419161915779114},{"text":"So what I tried to explain to the lady before who I spoke to, she I spoke to her because I'm having issues with my Internet dropping out continuously.","start":27.125,"end":41.54,"sentiment":"neutral","sentiment_score":-0.20195821646986337}],"sentiment":"neutral","sentiment_score":-0.20357210970605197,"num_words":46,"start":6.24,"end":41.54},{"sentences":[{"text":"It's also whenever I'm watching a video on YouTube or something like that, it's just it's just fucking, like, buffering.","start":42.32,"end":51.945,"sentiment":"negative","sentiment_score":-0.4630649149417877},{"text":"It just never stops buffering.","start":52.085,"end":54.345,"sentiment":"negative","sentiment_score":-0.5381160378456116},{"text":"So, like and I told her, for example, it took it took me the other night to watch a forty minute video.","start":56.63,"end":63.670002,"sentiment":"neutral","sentiment_score":-0.28910811245441437},{"text":"It took me two and a half hours.","start":63.670002,"end":65.37,"sentiment":"negative","sentiment_score":-0.4135733135044575},{"text":"So pardon?","start":65.590004,"end":73.195,"sentiment":"neutral","sentiment_score":-0.10288791358470917}],"sentiment":"negative","sentiment_score":-0.38292314556607027,"num_words":57,"start":42.32,"end":73.195},{"sentences":[{"text":"It's it's so it started since I've signed on with you guys.","start":75.175,"end":80.795006,"sentiment":"neutral","sentiment_score":-0.14374879809717336},{"text":"The only reason it's I haven't fixed that is because I've wanted to give it time to see if it would correct itself because it's a new place.","start":82.799995,"end":93.619995,"sentiment":"negative","sentiment_score":-0.3682783267327717},{"text":"But it has not connected it has not corrected itself.","start":94.64,"end":98.445,"sentiment":"negative","sentiment_score":-0.520094096660614},{"text":"And so now because I'm paying for a deal, I wanna make sure that I'm getting my money to work pretty much.","start":99.545006,"end":107.725006,"sentiment":"neutral","sentiment_score":-0.30218820341608743},{"text":"Since I signed on with you guys.","start":116.02,"end":118.28,"sentiment":"neutral","sentiment_score":0.027046785290752138}],"sentiment":"neutral","sentiment_score":-0.29995610975200615,"num_words":79,"start":75.175,"end":118.28},{"sentences":[{"text":"So about a month.","start":120.18,"end":121.479996,"sentiment":"neutral","sentiment_score":-0.002192857675254346},{"text":"No worries.","start":128.335,"end":129.075,"sentiment":"neutral","sentiment_score":0.06108450889587402},{"text":"Yep.","start":150.05,"end":150.55,"sentiment":"neutral","sentiment_score":0.13001832365989685},{"text":"It's sorry.","start":162.765,"end":163.725,"sentiment":"neutral","sentiment_score":-0.11685122549533844},{"text":"What do you want me to do?","start":163.725,"end":165.185,"sentiment":"neutral","sentiment_score":-0.1002126687339374}],"sentiment":"neutral","sentiment_score":-0.0432359513361007,"num_words":16,"start":120.18,"end":165.185},{"sentences":[{"text":"So you want me to unplug it for twenty minutes.","start":187.785,"end":191.085,"sentiment":"neutral","sentiment_score":-0.023306301422417165},{"text":"Is that correct?","start":191.145,"end":192.045,"sentiment":"neutral","sentiment_score":0.0628131094078223},{"text":"Okay.","start":198.52,"end":198.84,"sentiment":"neutral","sentiment_score":0.0796845331788063},{"text":"No worries.","start":198.84,"end":199.4,"sentiment":"neutral","sentiment_score":0.17173496633768082},{"text":"I can do that.","start":199.4,"end":200.04,"sentiment":"neutral","sentiment_score":0.19412651658058167}],"sentiment":"neutral","sentiment_score":0.05775184230878949,"num_words":20,"start":187.785,"end":200.04},{"sentences":[{"text":"And is there anything else that I need to do?","start":200.04,"end":202.3,"sentiment":"neutral","sentiment_score":0.05801522396504879},{"text":"Okay.","start":215.815,"end":216.13501,"sentiment":"neutral","sentiment_score":0.10838481783866882},{"text":"No worries.","start":216.13501,"end":216.795,"sentiment":"neutral","sentiment_score":0.15848039835691452},{"text":"Thank you.","start":218.535,"end":219.355,"sentiment":"positive","sentiment_score":0.41857975721359253},{"text":"Bye.","start":219.575,"end":220.075,"sentiment":"neutral","sentiment_score":0.2812400460243225}],"sentiment":"neutral","sentiment_score":0.13274358841590583,"num_words":16,"start":200.04,"end":220.075}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Marie from Airtel.\n\nChannel 1: Oh, hi. It's Connor here. I received a call, but your number comes up as spam.\n\nChannel 0: Yeah. Because we received issue reported regarding your Internet service. That's why we're just wanted to check-in to have more details\n\nChannel 1: Yeah.\n\nChannel 0: about it. Mhmm.\n\nChannel 1: So what I tried to explain to the lady before who I spoke to, she\n\nChannel 0: Mhmm.\n\nChannel 1: I spoke to her because I'm having issues with my Internet dropping out continuously. It's also whenever I'm watching a video on YouTube or something like that, it's just it's just fucking, like, buffering. It just never stops buffering. So, like and I told her, for example, it took it took me the other night to watch a forty minute video. It took me two and a half hours.\n\nSo\n\nChannel 0: Mhmm. Mhmm. May I know since when it's happening? When did it\n\nChannel 1: pardon?\n\nChannel 0: started? May I know since when it\n\nChannel 1: It's\n\nChannel 0: happened?\n\nChannel 1: it's so it started since I've signed on with you guys. The only reason it's I haven't fixed that is because I've wanted to give it time to see if it would correct itself because it's a new place. But it has not connected it has not corrected itself. And so now because I'm paying for a deal, I wanna make sure that I'm getting my money to work pretty much.\n\nChannel 0: Mhmm. Mhmm. Sorry. Can I get again since when it started the issue? Last week?\n\nChannel 1: Since I signed on with you guys.\n\nChannel 0: Okay.\n\nChannel 1: So about\n\nChannel 0: I see.\n\nChannel 1: a month.\n\nChannel 0: Mhmm. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: No worries.\n\nChannel 0: Okay. Hang on. Hello, Connor?\n\nChannel 1: Yep.\n\nChannel 0: Yes. Thank you for waiting. Upon checking, there seems to be no issue at the network side. Is it okay if you do a full power cycle with the router?\n\nChannel 1: It's sorry. What do you want\n\nChannel 0: I'll just\n\nChannel 1: me to do?\n\nChannel 0: I'm going to reboot the network on our side. This often clears any lingering issues. So for it to take effect on your end, we need to do a full power cycle with the router. Please unplug the router. Unplug for twenty minutes.\n\nAfter that, plug it back in and check your Internet connection.\n\nChannel 1: So you want me to unplug it for twenty minutes.\n\nChannel 0: Yes.\n\nChannel 1: Is that correct?\n\nChannel 0: Mhmm. Yeah. For it to fully reboot, like, restart.\n\nChannel 1: Okay. No worries. I can do that. And\n\nChannel 0: So\n\nChannel 1: is there anything\n\nChannel 0: yes.\n\nChannel 1: else that I need to do?\n\nChannel 0: Mhmm. So I'll load this up in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Okay.\n\nChannel 1: Thank\n\nChannel 0: Sure.\n\nChannel 1: you. Bye.\n\nChannel 0: Yeah. Bye for now. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.88,"end":1.36,"sentiment":"neutral","sentiment_score":0.0684187263250351},{"text":"Good afternoon.","start":1.36,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.20546171069145203},{"text":"This is Marie from Airtel.","start":2.24,"end":4.34,"sentiment":"neutral","sentiment_score":0.13860239684581757}],"sentiment":"neutral","sentiment_score":0.14654426649212837,"channel":0,"num_words":8,"start":0.88,"end":4.34},{"sentences":[{"text":"Oh, hi.","start":6.24,"end":6.98,"sentiment":"neutral","sentiment_score":0.024972960352897644},{"text":"It's Connor here.","start":7.44,"end":9.36,"sentiment":"neutral","sentiment_score":0.021382857734958332},{"text":"I received a call, but your number comes up as spam.","start":9.36,"end":13.46,"sentiment":"neutral","sentiment_score":-0.32431196760047565}],"sentiment":"neutral","sentiment_score":-0.21583357185591012,"channel":1,"num_words":16,"start":6.24,"end":13.46},{"sentences":[{"text":"Yeah.","start":15.205,"end":15.705,"sentiment":"neutral","sentiment_score":-0.16946834325790405},{"text":"Because we received issue reported regarding your Internet service.","start":16.085,"end":21.225,"sentiment":"neutral","sentiment_score":-0.2075373712513182},{"text":"That's why we're just wanted to check-in to have more 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she","start":27.125,"end":33.86,"sentiment":"neutral","sentiment_score":-0.088889808456103}],"sentiment":"neutral","sentiment_score":-0.088889808456103,"channel":1,"num_words":15,"start":27.125,"end":33.86},{"sentences":[{"text":"Mhmm.","start":34.940002,"end":35.440002,"sentiment":"neutral","sentiment_score":-0.0805949866771698}],"sentiment":"neutral","sentiment_score":-0.0805949866771698,"channel":0,"num_words":1,"start":34.940002,"end":35.440002},{"sentences":[{"text":"I spoke to her because I'm having issues with my Internet dropping out continuously.","start":35.6,"end":41.54,"sentiment":"neutral","sentiment_score":-0.32310293934174944},{"text":"It's also whenever I'm watching a video on YouTube or something like that, it's just it's just fucking, like, buffering.","start":42.32,"end":51.945,"sentiment":"negative","sentiment_score":-0.4630649149417877},{"text":"It just never stops buffering.","start":52.085,"end":54.345,"sentiment":"negative","sentiment_score":-0.5381160378456116},{"text":"So, like and I told her, for example, it took it took me the other night to watch a forty minute video.","start":56.63,"end":63.670002,"sentiment":"neutral","sentiment_score":-0.28910811245441437},{"text":"It took me two and a half 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it","start":74.275,"end":75.315,"sentiment":"neutral","sentiment_score":-0.03527217792967955}],"sentiment":"neutral","sentiment_score":-0.03943830994623048,"channel":0,"num_words":7,"start":72.915,"end":75.315},{"sentences":[{"text":"It's","start":75.175,"end":75.33501,"sentiment":"neutral","sentiment_score":-0.05336204916238785}],"sentiment":"neutral","sentiment_score":-0.05336204916238785,"channel":1,"num_words":1,"start":75.175,"end":75.33501},{"sentences":[{"text":"happened?","start":75.315,"end":75.815,"sentiment":"neutral","sentiment_score":-0.07451294362545013}],"sentiment":"neutral","sentiment_score":-0.07451294362545013,"channel":0,"num_words":1,"start":75.315,"end":75.815},{"sentences":[{"text":"it's so it started since I've signed on with you guys.","start":75.33501,"end":80.795006,"sentiment":"neutral","sentiment_score":-0.15196577527306296},{"text":"The only reason it's I haven't fixed that is because I've wanted to give it time to see if it would correct itself because it's a new place.","start":82.799995,"end":93.619995,"sentiment":"negative","sentiment_score":-0.3682783267327717},{"text":"But it has not connected it has not corrected itself.","start":94.64,"end":98.445,"sentiment":"negative","sentiment_score":-0.520094096660614},{"text":"And so now because I'm paying for a deal, I wanna make sure that I'm getting my money to work pretty much.","start":99.545006,"end":107.725006,"sentiment":"neutral","sentiment_score":-0.30218820341608743}],"sentiment":"negative","sentiment_score":-0.33566898758142766,"channel":1,"num_words":71,"start":75.33501,"end":107.725006},{"sentences":[{"text":"Mhmm.","start":109.994995,"end":110.23499,"sentiment":"neutral","sentiment_score":-0.058243151754140854},{"text":"Mhmm.","start":110.23499,"end":110.395,"sentiment":"neutral","sentiment_score":-0.05038084089756012},{"text":"Sorry.","start":110.395,"end":110.895,"sentiment":"neutral","sentiment_score":-0.06845324486494064},{"text":"Can I get again since when it started the issue?","start":111.115,"end":114.12,"sentiment":"neutral","sentiment_score":-0.034039119631052016},{"text":"Last week?","start":114.340004,"end":115.24,"sentiment":"neutral","sentiment_score":-0.014510578475892544}],"sentiment":"neutral","sentiment_score":-0.03643263938526312,"channel":0,"num_words":15,"start":109.994995,"end":115.24},{"sentences":[{"text":"Since I signed on with you guys.","start":116.02,"end":118.28,"sentiment":"neutral","sentiment_score":0.027046785290752138}],"sentiment":"neutral","sentiment_score":0.027046785290752138,"channel":1,"num_words":7,"start":116.02,"end":118.28},{"sentences":[{"text":"Okay.","start":120.1,"end":120.5,"sentiment":"neutral","sentiment_score":0.03370967134833336}],"sentiment":"neutral","sentiment_score":0.03370967134833336,"channel":0,"num_words":1,"start":120.1,"end":120.5},{"sentences":[{"text":"So about","start":120.18,"end":120.9,"sentiment":"neutral","sentiment_score":0.0101123945787549}],"sentiment":"neutral","sentiment_score":0.0101123945787549,"channel":1,"num_words":2,"start":120.18,"end":120.9},{"sentences":[{"text":"I see.","start":120.5,"end":121.16,"sentiment":"neutral","sentiment_score":0.008145139086991549}],"sentiment":"neutral","sentiment_score":0.008145139086991549,"channel":0,"num_words":2,"start":120.5,"end":121.16},{"sentences":[{"text":"a month.","start":120.9,"end":121.479996,"sentiment":"neutral","sentiment_score":-0.014498109929263592}],"sentiment":"neutral","sentiment_score":-0.014498109929263592,"channel":1,"num_words":2,"start":120.9,"end":121.479996},{"sentences":[{"text":"Mhmm.","start":122.18,"end":122.68,"sentiment":"neutral","sentiment_score":0.0029666125774383545},{"text":"Is it okay if I put you on hold?","start":124.1,"end":125.62,"sentiment":"neutral","sentiment_score":-0.005121422724591361},{"text":"Let me just check your account.","start":125.62,"end":127.08,"sentiment":"neutral","sentiment_score":0.0013185093800226848}],"sentiment":"neutral","sentiment_score":-0.0022009459789842367,"channel":0,"num_words":16,"start":122.18,"end":127.08},{"sentences":[{"text":"No worries.","start":128.335,"end":129.075,"sentiment":"neutral","sentiment_score":0.06108450889587402}],"sentiment":"neutral","sentiment_score":0.06108450889587402,"channel":1,"num_words":2,"start":128.335,"end":129.075},{"sentences":[{"text":"Okay.","start":129.525,"end":129.925,"sentiment":"neutral","sentiment_score":0.05535212159156799},{"text":"Hang on.","start":129.925,"end":130.665,"sentiment":"neutral","sentiment_score":0.03694737609475851},{"text":"Hello, Connor?","start":147.92001,"end":148.90001,"sentiment":"neutral","sentiment_score":0.059807512909173965}],"sentiment":"neutral","sentiment_score":0.04977237991988659,"channel":0,"num_words":5,"start":129.525,"end":148.90001},{"sentences":[{"text":"Yep.","start":150.05,"end":150.55,"sentiment":"neutral","sentiment_score":0.13001832365989685}],"sentiment":"neutral","sentiment_score":0.13001832365989685,"channel":1,"num_words":1,"start":150.05,"end":150.55},{"sentences":[{"text":"Yes.","start":151.12001,"end":151.44,"sentiment":"neutral","sentiment_score":0.2316219061613083},{"text":"Thank you for waiting.","start":151.44,"end":152.40001,"sentiment":"positive","sentiment_score":0.5195352286100388},{"text":"Upon checking, there seems to be no issue at the network side.","start":152.40001,"end":156.26001,"sentiment":"neutral","sentiment_score":0.07440696346263091},{"text":"Is it okay if you do a full power cycle with the router?","start":157.925,"end":160.825,"sentiment":"neutral","sentiment_score":0.05322204530239105}],"sentiment":"neutral","sentiment_score":0.12981776570280393,"channel":0,"num_words":30,"start":151.12001,"end":160.825},{"sentences":[{"text":"It's sorry.","start":162.765,"end":163.725,"sentiment":"neutral","sentiment_score":-0.11685122549533844},{"text":"What do you want","start":163.725,"end":164.365,"sentiment":"neutral","sentiment_score":-0.11777826957404613}],"sentiment":"neutral","sentiment_score":-0.11746925488114357,"channel":1,"num_words":6,"start":162.765,"end":164.365},{"sentences":[{"text":"I'll just","start":164.165,"end":164.825,"sentiment":"neutral","sentiment_score":-0.087020143866539}],"sentiment":"neutral","sentiment_score":-0.087020143866539,"channel":0,"num_words":2,"start":164.165,"end":164.825},{"sentences":[{"text":"me to do?","start":164.365,"end":165.185,"sentiment":"neutral","sentiment_score":-0.07679186761379242}],"sentiment":"neutral","sentiment_score":-0.07679186761379242,"channel":1,"num_words":3,"start":164.365,"end":165.185},{"sentences":[{"text":"I'm going to reboot the network on our side.","start":166.165,"end":169.225,"sentiment":"neutral","sentiment_score":-0.05000304844644335},{"text":"This often clears any lingering issues.","start":169.44499,"end":172.78,"sentiment":"neutral","sentiment_score":0.004380907863378525},{"text":"So for it to take effect on your end, we need to do a full power cycle with the router.","start":173.23999,"end":177.73999,"sentiment":"neutral","sentiment_score":-0.038276379182934764},{"text":"Please unplug the router.","start":178.51999,"end":179.98,"sentiment":"neutral","sentiment_score":-0.07215005159378052},{"text":"Unplug for twenty 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restart.","start":193.095,"end":196.635,"sentiment":"neutral","sentiment_score":0.019439362521682466}],"sentiment":"neutral","sentiment_score":0.01922973348862595,"channel":0,"num_words":9,"start":191.655,"end":196.635},{"sentences":[{"text":"Okay.","start":198.52,"end":198.84,"sentiment":"neutral","sentiment_score":0.0796845331788063},{"text":"No worries.","start":198.84,"end":199.4,"sentiment":"neutral","sentiment_score":0.17173496633768082},{"text":"I can do 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anything","start":200.28,"end":200.92,"sentiment":"neutral","sentiment_score":0.08188689748446147}],"sentiment":"neutral","sentiment_score":0.08188689748446147,"channel":1,"num_words":3,"start":200.28,"end":200.92},{"sentences":[{"text":"yes.","start":200.82,"end":201.32,"sentiment":"neutral","sentiment_score":0.07566104829311371}],"sentiment":"neutral","sentiment_score":0.07566104829311371,"channel":0,"num_words":1,"start":200.82,"end":201.32},{"sentences":[{"text":"else that I need to do?","start":200.92,"end":202.3,"sentiment":"neutral","sentiment_score":0.03756537971397241}],"sentiment":"neutral","sentiment_score":0.03756537971397241,"channel":1,"num_words":6,"start":200.92,"end":202.3},{"sentences":[{"text":"Mhmm.","start":202.58,"end":203.06,"sentiment":"neutral","sentiment_score":0.035942863672971725},{"text":"So I'll load this up in your account.","start":203.06,"end":205.06,"sentiment":"neutral","sentiment_score":0.09390757558867335},{"text":"And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.","start":205.06,"end":214.27501,"sentiment":"neutral","sentiment_score":-0.06037432339155313}],"sentiment":"neutral","sentiment_score":-0.02869402865568797,"channel":0,"num_words":42,"start":202.58,"end":214.27501},{"sentences":[{"text":"Okay.","start":215.815,"end":216.13501,"sentiment":"neutral","sentiment_score":0.10838481783866882},{"text":"No worries.","start":216.13501,"end":216.795,"sentiment":"neutral","sentiment_score":0.15848039835691452}],"sentiment":"neutral","sentiment_score":0.1417818715174993,"channel":1,"num_words":3,"start":215.815,"end":216.795},{"sentences":[{"text":"Okay.","start":217.935,"end":218.435,"sentiment":"neutral","sentiment_score":0.236147940158844}],"sentiment":"neutral","sentiment_score":0.236147940158844,"channel":0,"num_words":1,"start":217.935,"end":218.435},{"sentences":[{"text":"Thank","start":218.535,"end":218.855,"sentiment":"positive","sentiment_score":0.4587092399597168}],"sentiment":"positive","sentiment_score":0.4587092399597168,"channel":1,"num_words":1,"start":218.535,"end":218.855},{"sentences":[{"text":"Sure.","start":218.575,"end":219.075,"sentiment":"positive","sentiment_score":0.4123592972755432}],"sentiment":"positive","sentiment_score":0.4123592972755432,"channel":0,"num_words":1,"start":218.575,"end":219.075},{"sentences":[{"text":"you.","start":218.855,"end":219.355,"sentiment":"positive","sentiment_score":0.37845027446746826},{"text":"Bye.","start":219.575,"end":220.075,"sentiment":"neutral","sentiment_score":0.2812400460243225}],"sentiment":"neutral","sentiment_score":0.3298451602458954,"channel":1,"num_words":2,"start":218.855,"end":220.075},{"sentences":[{"text":"Yeah.","start":219.855,"end":220.175,"sentiment":"neutral","sentiment_score":0.1930578052997589},{"text":"Bye for now.","start":220.175,"end":221.13501,"sentiment":"neutral","sentiment_score":0.14640705039103827},{"text":"Thank you.","start":221.13501,"end":221.875,"sentiment":"positive","sentiment_score":0.3731328658759594}],"sentiment":"neutral","sentiment_score":0.22975744803746542,"channel":0,"num_words":6,"start":219.855,"end":221.875}]},"summary":{"result":"success","short":"A customer named Connor called Airtel to report issues with his internet service. He explains that the service is dropping out continuously and every time he watches a video, it takes two and a half hours. He wants to give it time to see if it improves and is concerned about paying for a deal. The representative, Marie, advises him to do a full power cycle with his router and check his internet connection."},"intents":{"segments":[{"text":"I spoke to her because I'm having issues with my Internet dropping out continuously. It's also whenever I'm watching a video on YouTube or something like that, it's just it's just fucking, like, buffering. It just never stops buffering. So, like and I told her, for example, it took it took me the other night to watch a forty minute video. It took me two and a half hours.","start_word":65,"end_word":133,"intents":[{"intent":"Fix internet problem","confidence_score":0.02295321}]},{"text":"Let me just check your account. No worries.","start_word":267,"end_word":274,"intents":[{"intent":"Check account","confidence_score":0.32727703}]},{"text":"Is it okay if you do a full power cycle with the router? It's sorry.","start_word":298,"end_word":312,"intents":[{"intent":"Power cycle router","confidence_score":0.025653357}]},{"text":"I'm going to reboot the network on our side. This often clears any lingering issues. So for it to take effect on your end, we need to do a full power cycle with the router. Please unplug the router. Unplug for twenty minutes. After that, plug it back in and check your Internet connection. So you want me to unplug it for twenty minutes. Yes.","start_word":322,"end_word":386,"intents":[{"intent":"Restart router","confidence_score":0.11881009}]},{"text":"After that, plug it back in and check your Internet connection. So you want me to unplug it for twenty minutes. Yes.","start_word":365,"end_word":386,"intents":[{"intent":"Check internet connection","confidence_score":0.111806616}]},{"text":"So I'll load this up in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Okay.","start_word":419,"end_word":460,"intents":[{"intent":"Stack router","confidence_score":0.0002557749},{"intent":"Call back","confidence_score":0.059018172}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Marie from Airtel. Oh, hi. It's Connor here. I received a call, but your number comes up as spam. Yeah. Because we received issue reported regarding your Internet service. That's why we're just wanted to check-in to have more details Yeah. about it. Mhmm. So what I tried to explain to the lady before who I spoke to, she Mhmm. I spoke to her because I'm having issues with my Internet dropping out continuously.","start_word":0,"end_word":78,"sentiment":"neutral","sentiment_score":-0.12976375222206116},{"text":"It's also whenever I'm watching a video on YouTube or something like that, it's just it's just fucking, like, buffering. It just never stops buffering.","start_word":79,"end_word":103,"sentiment":"negative","sentiment_score":-0.5074801445007324},{"text":"So, like and I told her, for example, it took it took me the other night to watch a forty minute video.","start_word":104,"end_word":125,"sentiment":"neutral","sentiment_score":-0.28885316848754883},{"text":"It took me two and a half hours.","start_word":126,"end_word":133,"sentiment":"negative","sentiment_score":-0.41334423422813416},{"text":"So Mhmm. Mhmm. May I know since when it's happening? When did it pardon? started? May I know since when it It's happened? it's so it started since I've signed on with you guys.","start_word":134,"end_word":167,"sentiment":"neutral","sentiment_score":-0.0835164487361908},{"text":"The only reason it's I haven't fixed that is because I've wanted to give it time to see if it would correct itself because it's a new place. But it has not connected it has not corrected itself.","start_word":168,"end_word":205,"sentiment":"negative","sentiment_score":-0.4036364555358886},{"text":"And so now because I'm paying for a deal, I wanna make sure that I'm getting my money to work pretty much. Mhmm. Mhmm. Sorry. Can I get again since when it started the issue? Last week? Since I signed on with you guys. Okay. So I about see. a month. Mhmm. Is it okay if I put you on hold? Let me just check your account. No worries. Okay. Hang on. Hello, Connor? Yep. Yes.","start_word":206,"end_word":281,"sentiment":"neutral","sentiment_score":-0.0671391828769916},{"text":"Thank you for waiting.","start_word":282,"end_word":285,"sentiment":"positive","sentiment_score":0.5138772130012512},{"text":"Upon checking, there seems to be no issue at the network side. Is it okay if you do a full power cycle with the router? It's sorry. What do you want I'll just me to do? I'm going to reboot the network on our side. This often clears any lingering issues. So for it to take effect on your end, we need to do a full power cycle with the router. Please unplug the router. Unplug for twenty minutes. After that, plug it back in and check your Internet connection. So you want me to unplug it for twenty minutes. Yes. Is that correct? Mhmm. Yeah. For it to fully reboot, like, restart. Okay. No worries. I can do that. And So is there anything yes. else that I need to do? Mhmm. So I'll load this up in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Okay. No worries. Okay.","start_word":286,"end_word":463,"sentiment":"neutral","sentiment_score":0.001523703569546342},{"text":"Thank Sure. you.","start_word":464,"end_word":466,"sentiment":"positive","sentiment_score":0.40806570649147034},{"text":"Bye. Yeah. Bye for now.","start_word":467,"end_word":471,"sentiment":"neutral","sentiment_score":0.21191838383674624},{"text":"Thank you.","start_word":472,"end_word":473,"sentiment":"positive","sentiment_score":0.7719423174858093}],"average":{"sentiment":"neutral","sentiment_score":-0.10719490332175072}}}}