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If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.0416795052587986},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":0.027119936887174845},{"text":"Thanks, Harvey.","start":14.639999,"end":15.7,"sentiment":"positive","sentiment_score":0.4093004912137985},{"text":"Please stay on the line.","start":16.165,"end":17.625,"sentiment":"neutral","sentiment_score":0.06497677341103554},{"text":"I'm sorry.","start":39.19,"end":39.93,"sentiment":"neutral","sentiment_score":-0.16101258993148804}],"sentiment":"neutral","sentiment_score":0.049886852502822876,"num_words":26,"start":0.16,"end":39.93},{"sentences":[{"text":"This person is not available.","start":39.989998,"end":41.45,"sentiment":"neutral","sentiment_score":-0.2336648792028427},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.905,"end":45.925,"sentiment":"neutral","sentiment_score":-0.1000721523804324}],"sentiment":"neutral","sentiment_score":-0.13522813312317195,"num_words":19,"start":39.989998,"end":45.925}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi. This is Harvey from Gutter Clean Force.\n\nChannel 1: Thanks, Harvey. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi. I just wanted to follow-up and check if you've had a chance to receive the final quote I sent to your email. So if everything looks good and you're happy with the quote, we can go ahead and process your booking. And you can choose what day, would you like us to come out and do the cleaning service. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.0416795052587986},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":0.027119936887174845}],"sentiment":"neutral","sentiment_score":0.027976382085505652,"channel":1,"num_words":17,"start":0.16,"end":4.9},{"sentences":[{"text":"Hi.","start":6.72,"end":7.12,"sentiment":"neutral","sentiment_score":0.06658545881509781},{"text":"This is Harvey from Gutter Clean Force.","start":7.12,"end":9.3,"sentiment":"neutral","sentiment_score":0.09752128273248672}],"sentiment":"neutral","sentiment_score":0.09365430474281311,"channel":0,"num_words":8,"start":6.72,"end":9.3},{"sentences":[{"text":"Thanks, Harvey.","start":14.639999,"end":15.7,"sentiment":"positive","sentiment_score":0.4093004912137985},{"text":"Please stay on the line.","start":16.165,"end":17.625,"sentiment":"neutral","sentiment_score":0.06497677341103554},{"text":"I'm sorry.","start":39.19,"end":39.93,"sentiment":"neutral","sentiment_score":-0.16101258993148804},{"text":"This person is not available.","start":39.989998,"end":41.45,"sentiment":"neutral","sentiment_score":-0.2336648792028427},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.905,"end":45.925,"sentiment":"neutral","sentiment_score":-0.1000721523804324}],"sentiment":"neutral","sentiment_score":-0.062424102132873874,"channel":1,"num_words":28,"start":14.639999,"end":45.925},{"sentences":[{"text":"Hi.","start":47.715,"end":48.114998,"sentiment":"neutral","sentiment_score":0.10385285317897797},{"text":"I just wanted to follow-up and check if you've had a chance to receive the final quote I sent to your email.","start":48.114998,"end":54.295,"sentiment":"neutral","sentiment_score":0.3069390525872057},{"text":"So if everything looks good and you're happy with the quote, we can go ahead and process your booking.","start":54.914997,"end":59.894997,"sentiment":"positive","sentiment_score":0.6051432521719682},{"text":"And you can choose what day, would you like us to come out and do the cleaning service.","start":60.48,"end":65.06,"sentiment":"positive","sentiment_score":0.3399353192912208},{"text":"Thank you so much.","start":65.76,"end":66.82,"sentiment":"positive","sentiment_score":0.6919047832489014}],"sentiment":"positive","sentiment_score":0.4256357606500387,"channel":0,"num_words":64,"start":47.715,"end":66.82}]},"summary":{"result":"success","short":"The representative from Gutter Clean Force called Harvey, but he is not available. The representative informs Harvey that they can book an appointment for a final quote if he is satisfied with the quote. They ask Harvey to choose a day for the cleaning service."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Hi.","start_word":1,"end_word":17,"intents":[{"intent":"Confirm availability","confidence_score":0.054709207}]},{"text":"If you would like to leave an additional message, please reply after the tone. Hi.","start_word":39,"end_word":53,"intents":[{"intent":"Leave message","confidence_score":0.56772214}]},{"text":"I just wanted to follow-up and check if you've had a chance to receive the final quote I sent to your email. So if everything looks good and you're happy with the quote, we can go ahead and process your booking. And you can choose what day, would you like us to come out and do the cleaning service. Thank you so much.","start_word":54,"end_word":116,"intents":[{"intent":"Process booking","confidence_score":0.14685251}]},{"text":"And you can choose what day, would you like us to come out and do the cleaning service. Thank you so much.","start_word":95,"end_word":116,"intents":[{"intent":"Choose cleaning service day","confidence_score":0.24391909}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi. This is Harvey from Gutter Clean Force.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.04994756355881691},{"text":"Thanks, Harvey.","start_word":25,"end_word":26,"sentiment":"positive","sentiment_score":0.4093005061149597},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hi. I just wanted to follow-up and check if you've had a chance to receive the final quote I sent to your email.","start_word":27,"end_word":75,"sentiment":"neutral","sentiment_score":0.08919274061918259},{"text":"So if everything looks good and you're happy with the quote, we can go ahead and process your booking. And you can choose what day, would you like us to come out and do the cleaning service. Thank you so much.","start_word":76,"end_word":116,"sentiment":"positive","sentiment_score":0.5093531012535095}],"average":{"sentiment":"neutral","sentiment_score":0.22517920487763865}}}}