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It's Andrew from Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: Sorry. Can you repeat that? I couldn't hear you.\n\nChannel 0: Oh, yeah. Atif, this is Andrew, and I was trying to follow-up on you. Last time, I when we talked, you were busy, so I sent you our email regarding our AI MDR platform called Vigilance AI.\n\nChannel 1: Yeah. No. Sorry.\n\nChannel 0: And\n\nChannel 1: Not interested. Not interested. Thank you very much.\n\nChannel 0: oh, is that because you guys already have a cybersecurity in place?\n\nChannel 1: Look. Sorry. I'm just not interested. Okay? Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Am I speaking?","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":-0.020139327893654507}],"sentiment":"neutral","sentiment_score":-0.020139327893654507,"channel":1,"num_words":3,"start":1.52,"end":2.34},{"sentences":[{"text":"Oh, hi, Atif.","start":3.52,"end":4.88,"sentiment":"neutral","sentiment_score":-0.0005482355287919441},{"text":"It's Andrew from Vigilance AI.","start":4.88,"end":6.98,"sentiment":"neutral","sentiment_score":0.018891945108771326},{"text":"Have I caught you in a bad time?","start":7.2,"end":8.98,"sentiment":"neutral","sentiment_score":-0.2270986195653677}],"sentiment":"neutral","sentiment_score":-0.1077483710978413,"channel":0,"num_words":16,"start":3.52,"end":8.98},{"sentences":[{"text":"Sorry.","start":9.679999,"end":10.0,"sentiment":"neutral","sentiment_score":-0.2301706224679947},{"text":"Can you repeat that?","start":10.0,"end":11.04,"sentiment":"neutral","sentiment_score":-0.1660781241953373},{"text":"I couldn't hear you.","start":11.04,"end":12.099999,"sentiment":"negative","sentiment_score":-0.34128302335739136}],"sentiment":"neutral","sentiment_score":-0.2510683569643233,"channel":1,"num_words":9,"start":9.679999,"end":12.099999},{"sentences":[{"text":"Oh, yeah.","start":13.215,"end":14.015,"sentiment":"neutral","sentiment_score":-0.048142535611987114},{"text":"Atif, this is Andrew, and I was trying to follow-up on you.","start":14.015,"end":18.355,"sentiment":"neutral","sentiment_score":-0.01696179135857771},{"text":"Last time, I when we talked, you were busy, so I sent you our email regarding our AI MDR platform called Vigilance AI.","start":18.895,"end":27.475,"sentiment":"neutral","sentiment_score":-0.04320175111617731}],"sentiment":"neutral","sentiment_score":-0.03495856332970229,"channel":0,"num_words":37,"start":13.215,"end":27.475},{"sentences":[{"text":"Yeah.","start":27.91,"end":28.230001,"sentiment":"neutral","sentiment_score":-0.06558635830879211},{"text":"No.","start":28.230001,"end":28.470001,"sentiment":"neutral","sentiment_score":-0.297105610370636},{"text":"Sorry.","start":28.470001,"end":28.79,"sentiment":"neutral","sentiment_score":-0.29497694969177246}],"sentiment":"neutral","sentiment_score":-0.21922297279040018,"channel":1,"num_words":3,"start":27.91,"end":28.79},{"sentences":[{"text":"And","start":28.5,"end":29.0,"sentiment":"neutral","sentiment_score":-0.3285957872867584}],"sentiment":"neutral","sentiment_score":-0.3285957872867584,"channel":0,"num_words":1,"start":28.5,"end":29.0},{"sentences":[{"text":"Not interested.","start":28.79,"end":29.61,"sentiment":"negative","sentiment_score":-0.5940817296504974},{"text":"Not interested.","start":29.75,"end":30.470001,"sentiment":"negative","sentiment_score":-0.6081215739250183},{"text":"Thank you very much.","start":30.470001,"end":31.53,"sentiment":"negative","sentiment_score":-0.38737763464450836}],"sentiment":"negative","sentiment_score":-0.4942396432161331,"channel":1,"num_words":8,"start":28.79,"end":31.53},{"sentences":[{"text":"oh, is that because you guys already have a cybersecurity in place?","start":32.02,"end":36.28,"sentiment":"neutral","sentiment_score":-0.12499375082552433}],"sentiment":"neutral","sentiment_score":-0.12499375082552433,"channel":0,"num_words":12,"start":32.02,"end":36.28},{"sentences":[{"text":"Look.","start":35.99,"end":36.49,"sentiment":"neutral","sentiment_score":-0.16203702986240387},{"text":"Sorry.","start":38.55,"end":38.79,"sentiment":"neutral","sentiment_score":-0.31430166959762573},{"text":"I'm just not interested.","start":38.79,"end":39.99,"sentiment":"negative","sentiment_score":-0.494763545691967},{"text":"Okay?","start":39.99,"end":40.49,"sentiment":"neutral","sentiment_score":-0.23361071944236755},{"text":"Thank you.","start":40.79,"end":41.43,"sentiment":"neutral","sentiment_score":-0.08066029846668243}],"sentiment":"neutral","sentiment_score":-0.3167026887337367,"channel":1,"num_words":9,"start":35.99,"end":41.43},{"sentences":[{"text":"Bye.","start":41.43,"end":41.93,"sentiment":"neutral","sentiment_score":0.0026805847883224487}],"sentiment":"neutral","sentiment_score":0.0026805847883224487,"channel":1,"num_words":1,"start":41.43,"end":41.93}]},"summary":{"result":"success","short":"An agent from costing AI called a customer named Atif to follow up on their AI MDR platform, but Atif was not interested and did not want to discuss cybersecurity. The agent apologized and ended the call."},"intents":{"segments":[{"text":"Atif, this is Andrew, and I was trying to follow-up on you. Last time, I when we talked, you were busy, so I sent you our email regarding our AI MDR platform called Vigilance AI. Yeah.","start_word":30,"end_word":65,"intents":[{"intent":"Follow-up on","confidence_score":0.08679325}]},{"text":"Last time, I when we talked, you were busy, so I sent you our email regarding our AI MDR platform called Vigilance AI. Yeah.","start_word":42,"end_word":65,"intents":[{"intent":"Send email about ai mdr platform","confidence_score":0.0068902564}]},{"text":"Sorry. And Not interested. Not interested.","start_word":67,"end_word":72,"intents":[{"intent":"Reject offer","confidence_score":0.031424645}]},{"text":"oh, is that because you guys already have a cybersecurity in place? Look.","start_word":77,"end_word":89,"intents":[{"intent":"Inquire about cybersecurity","confidence_score":0.091116965}]}]},"sentiments":{"segments":[{"text":"Am I speaking? Oh, hi, Atif. It's Andrew from Vigilance AI. Have I caught you in a bad time? Sorry. Can you repeat that?","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":-0.09382173418998718},{"text":"I couldn't hear you.","start_word":24,"end_word":27,"sentiment":"negative","sentiment_score":-0.3446958363056183},{"text":"Oh, yeah. Atif, this is Andrew, and I was trying to follow-up on you. Last time, I when we talked, you were busy, so I sent you our email regarding our AI MDR platform called Vigilance AI. Yeah. No. Sorry.","start_word":28,"end_word":67,"sentiment":"neutral","sentiment_score":-0.05383778363466263},{"text":"And Not interested. Not interested. Thank you very much.","start_word":68,"end_word":76,"sentiment":"negative","sentiment_score":-0.4759500026702881},{"text":"oh, is that because you guys already have a cybersecurity in place? Look. Sorry.","start_word":77,"end_word":90,"sentiment":"neutral","sentiment_score":-0.1449735462665558},{"text":"I'm just not interested.","start_word":91,"end_word":94,"sentiment":"negative","sentiment_score":-0.471338152885437},{"text":"Okay? Thank you. Bye.","start_word":95,"end_word":98,"sentiment":"neutral","sentiment_score":-0.0886404737830162}],"average":{"sentiment":"neutral","sentiment_score":-0.1448014871963602}}}}