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Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Yeah. Hi. Yeah. I got asked to click my pick my selection three times. I'm not sure I'm running through the right area.\n\nMy service has been playing up all day, and I'm actually wondering whether I've got enough bandwidth. So I wanted to have a chat about upgrading the speed of my service, whether that's an opportunity an option.\n\nChannel 0: Oh, sure. Would love to assist you further. I'll just need to pull out your account first, and that way I could, nurse\n\nChannel 1: No.\n\nChannel 0: you properly to our tech team. What is your full name?\n\nChannel 1: Glenn Angus. I'm just trying to find my account number, actually. I think it's 202601002312. That might be an invoice number, though.\n\nChannel 0: Oh, yeah. That's correct. So let me just check on here, Glenn. Nice to have you on the line. 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name?","start":35.199997,"end":36.98,"sentiment":"neutral","sentiment_score":0.008106228522956371}],"sentiment":"neutral","sentiment_score":-0.011606513691896742,"channel":0,"num_words":11,"start":33.2,"end":36.98},{"sentences":[{"text":"Glenn Angus.","start":39.96,"end":40.68,"sentiment":"neutral","sentiment_score":0.006355311488732696},{"text":"I'm just trying to find my account number, actually.","start":40.68,"end":42.7,"sentiment":"neutral","sentiment_score":0.009859412184192074},{"text":"I think it's 202601002312.","start":42.985,"end":47.885002,"sentiment":"neutral","sentiment_score":0.009386659367009997},{"text":"That might be an invoice number, though.","start":48.505,"end":50.365,"sentiment":"neutral","sentiment_score":-0.00422477801995618}],"sentiment":"neutral","sentiment_score":0.004973569271070036,"channel":1,"num_words":22,"start":39.96,"end":50.365},{"sentences":[{"text":"Oh, yeah.","start":51.074997,"end":51.714996,"sentiment":"neutral","sentiment_score":0.033639680594205856},{"text":"That's correct.","start":51.714996,"end":52.535,"sentiment":"neutral","sentiment_score":0.08280230313539505},{"text":"So let me just check on here, Glenn.","start":52.835,"end":55.074997,"sentiment":"neutral","sentiment_score":0.09614307433366776},{"text":"Nice to have you on the line.","start":55.074997,"end":56.614998,"sentiment":"positive","sentiment_score":0.48879424163273405},{"text":"So currently, you are in a super standard, and you would like to upgrade","start":57.48,"end":63.32,"sentiment":"neutral","sentiment_score":0.16646199460540498}],"sentiment":"neutral","sentiment_score":0.2046683690313137,"channel":0,"num_words":33,"start":51.074997,"end":63.32},{"sentences":[{"text":"Well, I don't","start":62.87,"end":63.51,"sentiment":"neutral","sentiment_score":-0.11490810662508011}],"sentiment":"neutral","sentiment_score":-0.11490810662508011,"channel":1,"num_words":3,"start":62.87,"end":63.51},{"sentences":[{"text":"your","start":63.32,"end":63.8,"sentiment":"neutral","sentiment_score":-0.12230948358774184}],"sentiment":"neutral","sentiment_score":-0.12230948358774184,"channel":0,"num_words":1,"start":63.32,"end":63.8},{"sentences":[{"text":"know.","start":63.51,"end":63.75,"sentiment":"neutral","sentiment_score":-0.1366758644580841},{"text":"It's","start":63.75,"end":64.229996,"sentiment":"neutral","sentiment_score":-0.07781635224819183}],"sentiment":"neutral","sentiment_score":-0.10724610835313797,"channel":1,"num_words":2,"start":63.51,"end":64.229996},{"sentences":[{"text":"plan?","start":63.8,"end":64.3,"sentiment":"neutral","sentiment_score":-0.14246946573257446}],"sentiment":"neutral","sentiment_score":-0.14246946573257446,"channel":0,"num_words":1,"start":63.8,"end":64.3},{"sentences":[{"text":"I've been having awful trouble with things just lagging out all day, and it's been going on for the last, like, you know, month, realistically.","start":64.31,"end":72.41499,"sentiment":"negative","sentiment_score":-0.4520400643348694},{"text":"So since I've been up here, it's been a bit laggy in time at times.","start":72.875,"end":76.09499,"sentiment":"negative","sentiment_score":-0.43599068323771156}],"sentiment":"negative","sentiment_score":-0.4460215464234352,"channel":1,"num_words":40,"start":64.31,"end":76.09499},{"sentences":[{"text":"Okay.","start":76.814995,"end":77.295,"sentiment":"neutral","sentiment_score":-0.10300565510988235},{"text":"I understand.","start":77.295,"end":77.955,"sentiment":"neutral","sentiment_score":-0.06789124757051468},{"text":"Let me just go ahead and check if our tech rep","start":78.015,"end":81.854996,"sentiment":"neutral","sentiment_score":0.008975286883386698}],"sentiment":"neutral","sentiment_score":-0.010004285323832716,"channel":0,"num_words":14,"start":76.814995,"end":81.854996},{"sentences":[{"text":"Yep.","start":81.65,"end":82.15,"sentiment":"neutral","sentiment_score":0.03924838453531265}],"sentiment":"neutral","sentiment_score":0.03924838453531265,"channel":1,"num_words":1,"start":81.65,"end":82.15},{"sentences":[{"text":"is available so I can transfer you right away.","start":81.854996,"end":84.335,"sentiment":"neutral","sentiment_score":0.04112747270199987},{"text":"Okay?","start":84.335,"end":84.735,"sentiment":"neutral","sentiment_score":0.02493276074528694},{"text":"Just bear with me.","start":84.735,"end":85.534996,"sentiment":"neutral","sentiment_score":0.009609812870621681},{"text":"Stay on the line.","start":85.534996,"end":86.515,"sentiment":"neutral","sentiment_score":0.08364870864897966},{"text":"Thank you, Glenn.","start":86.66,"end":87.73,"sentiment":"neutral","sentiment_score":0.2838146487871806}],"sentiment":"neutral","sentiment_score":0.07712181178586823,"channel":0,"num_words":21,"start":81.854996,"end":87.73}]},"summary":{"result":"success","short":"The customer is experiencing issues with their service and is trying to upgrade their speed. The agent asks for the customer's account number and checks if the technician is available to assist them. The call ends with the agent promising to transfer the customer to the technician."},"intents":{"segments":[{"text":"I got asked to click my pick my selection three times. I'm not sure I'm running through the right area. My service has been playing up all day, and I'm actually wondering whether I've got enough bandwidth. So I wanted to have a chat about upgrading the speed of my service, whether that's an opportunity an option. Oh, sure.","start_word":20,"end_word":78,"intents":[{"intent":"Check bandwidth availability","confidence_score":0.011688048}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.28053683042526245},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6113332509994507},{"text":"Yeah. Hi. Yeah. I got asked to click my pick my selection three times. I'm not sure I'm running through the right area. My service has been playing up all day, and I'm actually wondering whether I've got enough bandwidth. So I wanted to have a chat about upgrading the speed of my service, whether that's an opportunity an option. Oh, sure.","start_word":17,"end_word":78,"sentiment":"neutral","sentiment_score":-0.05115322768688202},{"text":"Would love to assist you further.","start_word":79,"end_word":84,"sentiment":"positive","sentiment_score":0.4404984414577484},{"text":"I'll just need to pull out your account first, and that way I could, nurse No. you properly to our tech team. What is your full name? Glenn Angus. I'm just trying to find my account number, actually. I think it's 202601002312. That might be an invoice number, though. Oh, yeah. That's correct. So let me just check on here, Glenn.","start_word":85,"end_word":145,"sentiment":"neutral","sentiment_score":0.04349827766418457},{"text":"Nice to have you on the line.","start_word":146,"end_word":152,"sentiment":"positive","sentiment_score":0.4919166564941406},{"text":"So currently, you are in a super standard, and you would like to upgrade Well, I don't your know. It's plan?","start_word":153,"end_word":173,"sentiment":"neutral","sentiment_score":0.04132155328989029},{"text":"I've been having awful trouble with things just lagging out all day, and it's been going on for the last, like, you know, month, realistically. So since I've been up here, it's been a bit laggy in time at times.","start_word":174,"end_word":213,"sentiment":"negative","sentiment_score":-0.4415769577026367},{"text":"Okay. I understand. Let me just go ahead and check if our tech rep Yep. is available so I can transfer you right away. Okay? Just bear with me. Stay on the line. Thank you, Glenn.","start_word":214,"end_word":249,"sentiment":"neutral","sentiment_score":0.052913837134838104}],"average":{"sentiment":"neutral","sentiment_score":-0.01197490231557326}}}}