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Could you provide me the name associated on your account, please? Thank you so much, Adrianne. And how are you doing today? That's good to hear. Let me just go ahead and check it out. Okay? Because, actually, yeah, we actually have updated our prices. And due to the network's offer prices, we also had to be more competitive with our prices. So let me go on to your account, Adrianne. I'm sorry? I'm so sorry to hear that. Yeah. I really understand. And we... I I really thank you for the feedback. Yeah. I can confirm that... Let me go to our new network as our new network... I mean, our new website displays the updated plan and prices, which is airtel.au, comparing to your previous account. So that... Oh, Okay. I'm so sorry to hear that. Let me go ahead and check here further. Okay? So this is Lynn Ham. Okay. So for current plans, 100 MBPS. Yeah. Linham, like, 100 MBBS is... I mean, we had changes on the process as the network also made a changes for their prices. From your current in... I mean, for your... From your current price, it's now $100. And I do apologize if you... And I really do apologize if you were not informed about it. I'll take that in let me go ahead and check here further. Okay? If I may ask, how is the 100 MBBS in your household use? Do you... Yeah. If I may ask, how many users do you normally uses the Internet in a daily basis? Oh, extra people. And how much do you use the Internet? Is it for browsing? Do you also work at home? Mobile gaming? Mhmm. Mhmm. Mhmm. I'll... Okay. I'll take a look into this. Is that correct? Yeah. Well, setting expectation, if in any case that we... Of course, we hear customer like you and really do apologize that sometimes we had to... Had a price interest. But if in any I'll take... Yeah. 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you for calling Airtel. My name is Mary. May I have your name, please? I do apologize to hear that. I'll be more than happy to check that on your account.\n\nCould you provide me the name associated on your account, please? Thank you so much, Adrianne. And how are you doing today? That's good to hear. Let me just go ahead and check it out.\n\nOkay? Because, actually, yeah, we actually have updated our prices. And due to the network's offer prices, we also had to be more competitive with our prices. So let me go on to your account, Adrianne. I'm sorry?\n\nI'm so sorry to hear that. Yeah. I really understand. And we... I I really thank you for the feedback.\n\nYeah. I can confirm that... Let me go to our new network as our new network... I mean, our new website displays the updated plan and prices, which is airtel.au, comparing to your previous account. So that...\n\nOh, Okay. I'm so sorry to hear that. Let me go ahead and check here further. Okay? So this is Lynn Ham.\n\nOkay. So for current plans, 100 MBPS. Yeah. Linham, like, 100 MBBS is... I mean, we had changes on the process as the network also made a changes for their prices.\n\nFrom your current in... I mean, for your... From your current price, it's now $100. And I do apologize if you... And I really do apologize if you were not informed about it.\n\nI'll take that in let me go ahead and check here further. Okay? If I may ask, how is the 100 MBBS in your household use? Do you... Yeah.\n\nIf I may ask, how many users do you normally uses the Internet in a daily basis? Oh, extra people. And how much do you use the Internet? Is it for browsing? Do you also work at home?\n\nMobile gaming? Mhmm. Mhmm. Mhmm. I'll...\n\nOkay. I'll take a look into this. Is that correct? Yeah. Well, setting expectation, if in any case that we...\n\nOf course, we hear customer like you and really do apologize that sometimes we had to... Had a price interest. But if in any I'll take... Yeah. Please expect my call","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.4399999,"end":2.8,"sentiment":"positive","sentiment_score":0.3931166708469391},{"text":"My name is Mary.","start":2.8,"end":3.84,"sentiment":"neutral","sentiment_score":0.325748510658741},{"text":"May I have your name, please?","start":3.84,"end":5.06,"sentiment":"neutral","sentiment_score":0.20441689838965735},{"text":"I do apologize to hear that.","start":18.265,"end":19.545,"sentiment":"neutral","sentiment_score":-0.08826719721158345},{"text":"I'll be more than happy to check that on your account.","start":19.545,"end":21.945,"sentiment":"neutral","sentiment_score":0.21192417361519553}],"sentiment":"neutral","sentiment_score":0.19677004730328918,"num_words":32,"start":1.4399999,"end":21.945},{"sentences":[{"text":"Could you provide me the name associated on your account, 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Yep. I just got my account this morning, and I noticed it was... It's been $89 for the last twelve months. Now it's gone to a $109. Have you put the price up? Adrian Cox, c o c k s. Yeah. Good. Oh, thank you. Yeah. Because no one's told me it went up, and I'm not not happy. No one told me that it had gone up, and that's quite a significant amount. And I'm not very happy about that. It's okay. Account. Stomp from from, say, roughly from $90 to a $110. That's quite a quite a significant amount, and I can't believe that I wasn't told about it. Plus GST. Yeah. Okay. Well, I've... Can you adjust that, or can that be a better price than that, or do I need to go somewhere else if I want? Yeah. Sorry. Is there... I... It's ready. Okay. Oh, there's there's usually only one or two, but there's a couple of extra people at the moment. Well, I don't... I've I've got no I've got no no gaming. I've I've got no idea. I've got my grand... Grandchildren come there sometimes. My... Some come from the country, blah blah blah. That's... I've got no idea. So can that be can that be looked at? Or Okay. Let me know back and... Yeah. Yeah. No. Well, I... I'm I'm... Yeah. I I can handle it. There seems to be a significant price increase, and, also, it's it's it's, you know, I've no... Never was even told. Anyway, if you can have a look at it, get back to me. I won't pay the bill till I hear from you, but if if not, I'll have a look around. Okay. Thanks again. Talk to your help. Bye bye. 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sometimes.","start":225.56,"end":227.34,"sentiment":"neutral","sentiment_score":-0.056106661446392536}],"sentiment":"neutral","sentiment_score":-0.20465078160166741,"num_words":25,"start":216.095,"end":227.34},{"sentences":[{"text":"My...","start":227.4,"end":227.9,"sentiment":"neutral","sentiment_score":-0.04604313522577286},{"text":"Some come from the country, blah blah blah.","start":228.2,"end":230.6,"sentiment":"neutral","sentiment_score":-0.13277667853981256},{"text":"That's...","start":230.6,"end":231.08,"sentiment":"neutral","sentiment_score":-0.21651069819927216},{"text":"I've got no idea.","start":231.08,"end":232.22,"sentiment":"neutral","sentiment_score":-0.27557051181793213},{"text":"So can that be can that be looked at?","start":238.045,"end":240.36499,"sentiment":"neutral","sentiment_score":-0.05072313340173827}],"sentiment":"neutral","sentiment_score":-0.12537206563612688,"num_words":23,"start":227.4,"end":240.36499},{"sentences":[{"text":"Or Okay.","start":240.36499,"end":252.45,"sentiment":"neutral","sentiment_score":-0.019266429357230663},{"text":"Let me know back and...","start":252.45,"end":254.23,"sentiment":"neutral","sentiment_score":-0.012827841937541962},{"text":"Yeah.","start":255.97,"end":256.47,"sentiment":"neutral","sentiment_score":-0.02038443833589554},{"text":"Yeah.","start":262.86502,"end":263.265,"sentiment":"neutral","sentiment_score":-0.05326419323682785},{"text":"No.","start":263.265,"end":263.505,"sentiment":"neutral","sentiment_score":-0.09528519213199615}],"sentiment":"neutral","sentiment_score":-0.02716058921068907,"num_words":10,"start":240.36499,"end":263.505},{"sentences":[{"text":"Well, I...","start":263.505,"end":263.98502,"sentiment":"neutral","sentiment_score":-0.06017136201262474},{"text":"I'm I'm...","start":263.98502,"end":266.065,"sentiment":"neutral","sentiment_score":-0.09548567235469818},{"text":"Yeah.","start":266.065,"end":266.385,"sentiment":"neutral","sentiment_score":-0.09320491552352904},{"text":"I I can handle it.","start":266.385,"end":267.92502,"sentiment":"neutral","sentiment_score":-0.1821174442768097},{"text":"There seems to be a significant price increase, and, also, it's it's it's, you know, I've no...","start":268.225,"end":278.44,"sentiment":"neutral","sentiment_score":-0.2916452946031795}],"sentiment":"neutral","sentiment_score":-0.2323361560702324,"num_words":27,"start":263.505,"end":278.44},{"sentences":[{"text":"Never was even told.","start":278.44,"end":279.72,"sentiment":"neutral","sentiment_score":-0.2240404188632965},{"text":"Anyway, if you can have a look at it, get back to me.","start":279.72,"end":281.88,"sentiment":"neutral","sentiment_score":-0.06263188989116596},{"text":"I won't pay the bill till I hear from you, but if if not, I'll have a look around.","start":281.88,"end":288.54,"sentiment":"neutral","sentiment_score":-0.13446003551545896},{"text":"Okay.","start":288.6,"end":289.1,"sentiment":"neutral","sentiment_score":0.1672792136669159},{"text":"Thanks again.","start":289.49893,"end":290.39896,"sentiment":"positive","sentiment_score":0.35316528379917145}],"sentiment":"neutral","sentiment_score":-0.08696172147607192,"num_words":39,"start":278.44,"end":290.39896},{"sentences":[{"text":"Talk to your help.","start":290.45895,"end":291.41895,"sentiment":"neutral","sentiment_score":0.24050871282815933},{"text":"Bye bye.","start":291.41895,"end":292.07895,"sentiment":"neutral","sentiment_score":0.11367699131369591},{"text":"Bye.","start":292.53894,"end":293.03894,"sentiment":"neutral","sentiment_score":0.07359181344509125}],"sentiment":"neutral","sentiment_score":0.18042580676930292,"num_words":7,"start":290.45895,"end":293.03894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Yep. Yep. I just got my account this morning, and I noticed it was... It's been $89 for the last twelve months. Now it's gone to a $109.\n\nHave you put the price up?\n\nChannel 0: I do apologize to hear that. I'll be more than happy to check that on your account. Could you provide me the name associated on your account, please?\n\nChannel 1: Adrian Cox, c o c k s.\n\nChannel 0: Thank you so much, Adrianne. And how are you doing today?\n\nChannel 1: Yeah. Good.\n\nChannel 0: That's good to hear. Let me just go ahead and check it out. Okay? Because, actually, yeah, we actually have updated our prices. And due to the network's offer prices, we also had to be more competitive with our prices.\n\nSo let me go\n\nChannel 1: Oh,\n\nChannel 0: on to your\n\nChannel 1: thank\n\nChannel 0: account,\n\nChannel 1: you.\n\nChannel 0: Adrianne.\n\nChannel 1: Yeah. Because no one's told me it went up, and I'm not not happy.\n\nChannel 0: I'm sorry?\n\nChannel 1: No one told me that it had gone up, and that's quite a significant amount. And I'm not very happy about that.\n\nChannel 0: I'm so sorry to hear that.\n\nChannel 1: It's okay.\n\nChannel 0: Yeah. I really understand. And we... I I really thank you for the feedback. Yeah.\n\nI can confirm that... Let me go to our new network as our new network... I mean, our new website displays the updated plan and prices, which is airtel.au, comparing to your previous\n\nChannel 1: Account.\n\nChannel 0: account. So that... Oh,\n\nChannel 1: Stomp from\n\nChannel 0: Okay.\n\nChannel 1: from, say, roughly from $90 to a $110. That's quite a quite a significant amount, and I can't believe that I wasn't told about it.\n\nChannel 0: I'm so sorry to hear that. Let me go ahead and check here further. Okay? So this is Lynn Ham. Okay.\n\nSo for current plans, 100 MBPS. Yeah. Linham, like, 100 MBBS is... I mean, we had changes on the process as the network also made a changes for their prices. From your current in...\n\nI mean, for your... From your current price, it's now $100. And I\n\nChannel 1: Plus\n\nChannel 0: do apologize\n\nChannel 1: GST.\n\nChannel 0: if you... And I really do apologize if you were not informed about it.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: I'll\n\nChannel 1: Well,\n\nChannel 0: take\n\nChannel 1: I've...\n\nChannel 0: that in\n\nChannel 1: Can you adjust that, or can that be a better price than that, or do I need to go somewhere else if I want?\n\nChannel 0: let me go ahead and check here further. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: If I may ask, how is the 100 MBBS in your household use?\n\nChannel 1: Sorry.\n\nChannel 0: Do you...\n\nChannel 1: Is there...\n\nChannel 0: Yeah.\n\nChannel 1: I...\n\nChannel 0: If\n\nChannel 1: It's\n\nChannel 0: I\n\nChannel 1: ready.\n\nChannel 0: may ask, how many users do you\n\nChannel 1: Okay.\n\nChannel 0: normally uses the Internet in a daily basis?\n\nChannel 1: Oh, there's there's usually only one or two, but there's a couple of extra people at the moment.\n\nChannel 0: Oh, extra people. And how much do you use the Internet? Is it for browsing? Do you also work at home?\n\nChannel 1: Well, I don't...\n\nChannel 0: Mobile\n\nChannel 1: I've\n\nChannel 0: gaming?\n\nChannel 1: I've got no I've got no no gaming. I've I've got no idea.\n\nChannel 0: Mhmm.\n\nChannel 1: I've got my grand... Grandchildren come there sometimes. My... Some come from the country, blah blah blah. That's...\n\nI've got no idea.\n\nChannel 0: Mhmm.\n\nChannel 1: So can that be can that be looked at? Or\n\nChannel 0: Mhmm. I'll... Okay. I'll take a look into this.\n\nChannel 1: Okay. Let\n\nChannel 0: Is\n\nChannel 1: me\n\nChannel 0: that\n\nChannel 1: know back\n\nChannel 0: correct?\n\nChannel 1: and...\n\nChannel 0: Yeah. Well, setting\n\nChannel 1: Yeah.\n\nChannel 0: expectation, if in any case that we... Of course, we hear customer like you and really do apologize that sometimes\n\nChannel 1: Yeah.\n\nChannel 0: we\n\nChannel 1: No.\n\nChannel 0: had\n\nChannel 1: Well,\n\nChannel 0: to...\n\nChannel 1: I...\n\nChannel 0: Had\n\nChannel 1: I'm\n\nChannel 0: a price interest.\n\nChannel 1: I'm...\n\nChannel 0: But\n\nChannel 1: Yeah. I I\n\nChannel 0: if\n\nChannel 1: can\n\nChannel 0: in\n\nChannel 1: handle\n\nChannel 0: any\n\nChannel 1: it. There seems to be a significant price increase, and, also, it's it's it's, you know, I've no... Never was even told. Anyway, if you can have a look at it, get back to me. I won't pay the bill till I hear from you, but if if not, I'll have a look around.\n\nOkay. Thanks again. Talk to your\n\nChannel 0: I'll\n\nChannel 1: help.\n\nChannel 0: take...\n\nChannel 1: Bye bye.\n\nChannel 0: Yeah.\n\nChannel 1: Bye.\n\nChannel 0: Please expect my call","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.4399999,"end":2.8,"sentiment":"positive","sentiment_score":0.3931166708469391},{"text":"My name is Mary.","start":2.8,"end":3.84,"sentiment":"neutral","sentiment_score":0.325748510658741},{"text":"May I have your name, please?","start":3.84,"end":5.06,"sentiment":"neutral","sentiment_score":0.20441689838965735}],"sentiment":"neutral","sentiment_score":0.29967191914717356,"channel":0,"num_words":15,"start":1.4399999,"end":5.06},{"sentences":[{"text":"Yep.","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":0.019149987027049065},{"text":"Yep.","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.007093062158674002},{"text":"I just got my account this morning, and I noticed it was...","start":6.08,"end":9.44,"sentiment":"neutral","sentiment_score":-0.026568223411838215},{"text":"It's been $89 for the last twelve months.","start":9.44,"end":12.885,"sentiment":"neutral","sentiment_score":-0.08695352543145418},{"text":"Now it's gone to a $109.","start":13.125,"end":15.305,"sentiment":"neutral","sentiment_score":-0.0947255293528239}],"sentiment":"neutral","sentiment_score":-0.05559132183303258,"channel":1,"num_words":28,"start":4.72,"end":15.305},{"sentences":[{"text":"Have you put the price up?","start":15.6050005,"end":17.145,"sentiment":"neutral","sentiment_score":-0.03743005637079477}],"sentiment":"neutral","sentiment_score":-0.03743005637079477,"channel":1,"num_words":6,"start":15.6050005,"end":17.145},{"sentences":[{"text":"I do apologize to hear that.","start":18.265,"end":19.545,"sentiment":"neutral","sentiment_score":-0.08826719721158345},{"text":"I'll be more than happy to check that on your account.","start":19.545,"end":21.945,"sentiment":"neutral","sentiment_score":0.21192417361519553},{"text":"Could you provide me the name associated on your account, please?","start":21.945,"end":25.005001,"sentiment":"neutral","sentiment_score":0.059270245785062965}],"sentiment":"neutral","sentiment_score":0.0876262653619051,"channel":0,"num_words":28,"start":18.265,"end":25.005001},{"sentences":[{"text":"Adrian Cox, c o c k s.","start":25.365,"end":27.51,"sentiment":"neutral","sentiment_score":0.018370957246848514}],"sentiment":"neutral","sentiment_score":0.018370957246848514,"channel":1,"num_words":7,"start":25.365,"end":27.51},{"sentences":[{"text":"Thank you so much, Adrianne.","start":28.025,"end":29.384998,"sentiment":"positive","sentiment_score":0.5200385093688965},{"text":"And how are you doing 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no one's told me it went up, and I'm not not happy.","start":56.82,"end":59.88,"sentiment":"negative","sentiment_score":-0.3453762875153468}],"sentiment":"neutral","sentiment_score":-0.3228205180327807,"channel":1,"num_words":14,"start":56.34,"end":59.88},{"sentences":[{"text":"I'm sorry?","start":62.239998,"end":62.98,"sentiment":"neutral","sentiment_score":-0.2700185179710388}],"sentiment":"neutral","sentiment_score":-0.2700185179710388,"channel":0,"num_words":2,"start":62.239998,"end":62.98},{"sentences":[{"text":"No one told me that it had gone up, and that's quite a significant amount.","start":64.725006,"end":68.425,"sentiment":"negative","sentiment_score":-0.4206485132376353},{"text":"And I'm not very happy about that.","start":68.565,"end":70.505005,"sentiment":"negative","sentiment_score":-0.545326292514801}],"sentiment":"negative","sentiment_score":-0.4603187157349153,"channel":1,"num_words":22,"start":64.725006,"end":70.505005},{"sentences":[{"text":"I'm so sorry to hear 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from","start":114.48,"end":115.22,"sentiment":"neutral","sentiment_score":-0.060459792613983154}],"sentiment":"neutral","sentiment_score":-0.060459792613983154,"channel":1,"num_words":2,"start":114.48,"end":115.22},{"sentences":[{"text":"Okay.","start":115.33,"end":115.83,"sentiment":"neutral","sentiment_score":-0.07357773184776306}],"sentiment":"neutral","sentiment_score":-0.07357773184776306,"channel":0,"num_words":1,"start":115.33,"end":115.83},{"sentences":[{"text":"from, say, roughly from $90 to a $110.","start":115.36,"end":118.72,"sentiment":"neutral","sentiment_score":-0.07398931821808219},{"text":"That's quite a quite a significant amount, and I can't believe that I wasn't told about it.","start":118.72,"end":124.325,"sentiment":"neutral","sentiment_score":-0.2631406950600007}],"sentiment":"neutral","sentiment_score":-0.20261225447058678,"channel":1,"num_words":25,"start":115.36,"end":124.325},{"sentences":[{"text":"I'm so sorry to hear that.","start":124.77,"end":126.71,"sentiment":"neutral","sentiment_score":-0.2902253170808156},{"text":"Let me go ahead and check here further.","start":127.009995,"end":128.69,"sentiment":"neutral","sentiment_score":-0.06036524660885334},{"text":"Okay?","start":128.69,"end":128.93,"sentiment":"neutral","sentiment_score":-0.023314423859119415},{"text":"So this is Lynn Ham.","start":128.93,"end":130.695,"sentiment":"neutral","sentiment_score":-0.008939282782375813},{"text":"Okay.","start":135.895,"end":136.395,"sentiment":"neutral","sentiment_score":-0.00482996366918087}],"sentiment":"neutral","sentiment_score":-0.10938641318075713,"channel":0,"num_words":21,"start":124.77,"end":136.395},{"sentences":[{"text":"So for current plans, 100 MBPS.","start":137.57501,"end":140.875,"sentiment":"neutral","sentiment_score":-0.013681397307664156},{"text":"Yeah.","start":142.455,"end":142.955,"sentiment":"neutral","sentiment_score":-0.01401659194380045},{"text":"Linham, like, 100 MBBS is...","start":143.01501,"end":147.58,"sentiment":"neutral","sentiment_score":-0.023629914224147796},{"text":"I mean, we had changes on the process as the network also made a changes for their prices.","start":148.52,"end":155.9,"sentiment":"neutral","sentiment_score":-0.0457222279575136},{"text":"From your current in...","start":156.52,"end":159.08,"sentiment":"neutral","sentiment_score":-0.02157221967354417}],"sentiment":"neutral","sentiment_score":-0.03304539790705723,"channel":0,"num_words":34,"start":137.57501,"end":159.08},{"sentences":[{"text":"I mean, for your...","start":159.08,"end":159.8,"sentiment":"neutral","sentiment_score":-0.01970562757924199},{"text":"From your current price, it's now $100.","start":159.8,"end":164.435,"sentiment":"neutral","sentiment_score":-0.022177611610719135},{"text":"And 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bye.","start":291.41895,"end":292.07895,"sentiment":"neutral","sentiment_score":0.11367699131369591}],"sentiment":"neutral","sentiment_score":0.11367699131369591,"channel":1,"num_words":2,"start":291.41895,"end":292.07895},{"sentences":[{"text":"Yeah.","start":291.66,"end":292.16,"sentiment":"neutral","sentiment_score":0.109976626932621}],"sentiment":"neutral","sentiment_score":0.109976626932621,"channel":0,"num_words":1,"start":291.66,"end":292.16},{"sentences":[{"text":"Bye.","start":292.53894,"end":293.03894,"sentiment":"neutral","sentiment_score":0.07359181344509125}],"sentiment":"neutral","sentiment_score":0.07359181344509125,"channel":1,"num_words":1,"start":292.53894,"end":293.03894},{"sentences":[{"text":"Please expect my 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The agent informs the customer that the price increase was due to a change in network pricing and apologizes for any miscommunication. The agent also asks about the customer's household use and mentions that there are a few extra people in their household. The agent promises to look into the increase and get back to the customer."},"intents":{"segments":[{"text":"I'll Well, take I've... that in Can you adjust that, or can that be a better price than that, or do I need to go somewhere else if I want?","start_word":364,"end_word":393,"intents":[{"intent":"Adjust price","confidence_score":0.80276036}]},{"text":"If I may ask, how is the 100 MBBS in your household use? Sorry.","start_word":404,"end_word":417,"intents":[{"intent":"Check usage","confidence_score":0.7710612},{"intent":"Get information","confidence_score":0.0072083357}]},{"text":"I I if can in handle any it. There seems to be a significant price increase, and, also, it's it's it's, you know, I've no... Never was even told.","start_word":593,"end_word":621,"intents":[{"intent":"Handle price increase","confidence_score":0.49436215}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.4016432464122772},{"text":"My name is Mary. May I have your name, please? Yep. Yep. I just got my account this morning, and I noticed it was... It's been $89 for the last twelve months. Now it's gone to a $109. Have you put the price up? I do apologize to hear that. I'll be more than happy to check that on your account. Could you provide me the name associated on your account, please? Adrian Cox, c o c k s.","start_word":5,"end_word":83,"sentiment":"neutral","sentiment_score":0.03504988178610802},{"text":"Thank you so much, Adrianne. And how are you doing today?","start_word":84,"end_word":94,"sentiment":"positive","sentiment_score":0.4479679763317108},{"text":"Yeah.","start_word":95,"end_word":95,"sentiment":"neutral","sentiment_score":0.20821356773376465},{"text":"Good. That's good to hear.","start_word":96,"end_word":100,"sentiment":"positive","sentiment_score":0.41586834192276},{"text":"Let me just go ahead and check it out. Okay? Because, actually, yeah, we actually have updated our prices. And due to the network's offer prices, we also had to be more competitive with our prices. So let me go Oh, on to your thank account, you. Adrianne. Yeah.","start_word":101,"end_word":149,"sentiment":"neutral","sentiment_score":0.11706499010324478},{"text":"Because no one's told me it went up, and I'm not not happy.","start_word":150,"end_word":162,"sentiment":"negative","sentiment_score":-0.344822496175766},{"text":"I'm sorry?","start_word":163,"end_word":164,"sentiment":"neutral","sentiment_score":-0.27197885513305664},{"text":"No one told me that it had gone up, and that's quite a significant amount. And I'm not very happy about that. I'm so sorry to hear that.","start_word":165,"end_word":192,"sentiment":"negative","sentiment_score":-0.4304634630680084},{"text":"It's okay. Yeah. I really understand. And we... I I really thank you for the feedback. Yeah. I can confirm that... Let me go to our new network as our new network... I mean, our new website displays the updated plan and prices, which is airtel.au, comparing to your previous Account. account. So that... Oh, Stomp from Okay. from, say, roughly from $90 to a $110. That's quite a quite a significant amount, and I can't believe that I wasn't told about it. I'm so sorry to hear that. Let me go ahead and check here further. Okay? So this is Lynn Ham. Okay. So for current plans, 100 MBPS. Yeah. Linham, like, 100 MBBS is... I mean, we had changes on the process as the network also made a changes for their prices. From your current in... I mean, for your... From your current price, it's now $100. And I Plus do apologize GST.","start_word":193,"end_word":347,"sentiment":"neutral","sentiment_score":-0.051838651299476624},{"text":"if you... And I really do apologize if you were not informed about it.","start_word":348,"end_word":361,"sentiment":"negative","sentiment_score":-0.35368087887763977},{"text":"Yeah. Okay. I'll Well, take I've... that in Can you adjust that, or can that be a better price than that, or do I need to go somewhere else if I want? let me go ahead and check here further. Okay? Yeah. If I may ask, how is the 100 MBBS in your household use? Sorry. Do you... Is there... Yeah. I... If It's I ready. may ask, how many users do you Okay. normally uses the Internet in a daily basis? Oh, there's there's usually only one or two, but there's a couple of extra people at the moment. Oh, extra people. And how much do you use the Internet? Is it for browsing? Do you also work at home? Well, I don't... Mobile I've gaming? I've got no I've got no no gaming.","start_word":362,"end_word":496,"sentiment":"neutral","sentiment_score":-0.024370959028601646},{"text":"I've I've got no idea.","start_word":497,"end_word":501,"sentiment":"negative","sentiment_score":-0.3684755265712738},{"text":"Mhmm. I've got my grand... Grandchildren come there sometimes. My... Some come from the country, blah blah blah. That's... I've got no idea. Mhmm. So can that be can that be looked at? Or Mhmm. I'll... Okay. I'll take a look into this. Okay. Let Is me that know back correct? and... Yeah. Well, setting Yeah. expectation, if in any case that we... Of course, we hear customer like you and really do apologize that sometimes Yeah. we No. had Well, to... I... Had I'm a price interest. I'm... But Yeah. I I if can in handle any it. There seems to be a significant price increase, and, also, it's it's it's, you know, I've no... Never was even told. Anyway, if you can have a look at it, get back to me. I won't pay the bill till I hear from you, but if if not, I'll have a look around. Okay.","start_word":502,"end_word":654,"sentiment":"neutral","sentiment_score":-0.11451152712106703},{"text":"Thanks again.","start_word":655,"end_word":656,"sentiment":"positive","sentiment_score":0.34910982847213745},{"text":"Talk to your I'll help. take... Bye bye. Yeah. Bye. Please expect my call","start_word":657,"end_word":670,"sentiment":"neutral","sentiment_score":0.089680158666202}],"average":{"sentiment":"neutral","sentiment_score":-0.04994794123158426}}}}