{"metadata":{"transaction_key":"deprecated","request_id":"019f4549-4d93-77b3-a087-b94d320261f3","sha256":"0721cd266ab37147ccf530436bd0284713628dbe7606a3922dc61703203c09a8","created":"2026-07-09T05:11:00.895Z","duration":73.15194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":209,"output_tokens":63},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":225,"output_tokens":225},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":225,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Abby from TechnoWand. Hi, ma'am. Good afternoon. This is Abby from TechnoWand in Springfield, Brisbane. By the way, is this miss Kim Kirk in Queensland Health? Oh, we wanted to reach out, ma'am, because Danielle from TechnoONE asked me to reach out to you to confirm if you're still coming up for an IT review towards the middle of this year, like a quick gap. IT review. IT. Yeah. We wanted to reach out to confirm if you are still of the same interest with that, like a quick gap analysis with your IT. Oh, alright. Alright. No problem, ma'am. Thank you. You take care.","confidence":0.99853516,"words":[{"word":"abby","start":5.2799997,"end":5.7599998,"confidence":0.5439453,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.07732172310352325},{"word":"from","start":5.7599998,"end":6.16,"confidence":0.98291016,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08154068887233734},{"word":"technowand","start":6.16,"end":6.66,"confidence":0.8850586,"punctuated_word":"TechnoWand.","sentiment":"neutral","sentiment_score":0.12145920842885972},{"word":"hi","start":28.79,"end":29.11,"confidence":0.98461914,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.19441324472427368},{"word":"ma'am","start":29.11,"end":29.43,"confidence":0.9995117,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.21730338037014008},{"word":"good","start":29.43,"end":29.59,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3603006601333618},{"word":"afternoon","start":29.59,"end":30.07,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.34131500124931335},{"word":"this","start":30.07,"end":30.23,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1982661932706833},{"word":"is","start":30.23,"end":30.39,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1907380372285843},{"word":"abby","start":30.39,"end":30.71,"confidence":0.9760742,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.16568803787231445},{"word":"from","start":30.71,"end":30.95,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.20169870555400848},{"word":"technowand","start":30.95,"end":31.45,"confidence":0.8171387,"punctuated_word":"TechnoWand","sentiment":"neutral","sentiment_score":0.12952816486358645},{"word":"in","start":31.67,"end":31.91,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1524273008108139},{"word":"springfield","start":31.91,"end":32.41,"confidence":0.9824219,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.1861884444952011},{"word":"brisbane","start":32.47,"end":32.97,"confidence":0.953125,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.22883158922195437},{"word":"by","start":33.43,"end":33.59,"confidence":0.99902344,"punctuated_word":"By","sentiment":"neutral","sentiment_score":0.11469206213951112},{"word":"the","start":33.59,"end":33.67,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08867095410823822},{"word":"way","start":33.67,"end":33.91,"confidence":0.99853516,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.0908062383532524},{"word":"is","start":33.91,"end":33.99,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06358274072408676},{"word":"this","start":33.99,"end":34.23,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.07832613587379456},{"word":"miss","start":34.23,"end":34.55,"confidence":0.9873047,"punctuated_word":"miss","sentiment":"neutral","sentiment_score":0.07937972247600555},{"word":"kim","start":34.55,"end":35.05,"confidence":0.9980469,"punctuated_word":"Kim","sentiment":"neutral","sentiment_score":0.04862091317772865},{"word":"kirk","start":35.43,"end":35.83,"confidence":0.32104492,"punctuated_word":"Kirk","sentiment":"neutral","sentiment_score":0.05765094608068466},{"word":"in","start":35.83,"end":36.33,"confidence":0.99121094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05282427370548248},{"word":"queensland","start":37.59,"end":38.09,"confidence":0.6855469,"punctuated_word":"Queensland","sentiment":"neutral","sentiment_score":0.07934919744729996},{"word":"health","start":38.23,"end":38.73,"confidence":0.9875488,"punctuated_word":"Health?","sentiment":"neutral","sentiment_score":0.07139386981725693},{"word":"oh","start":40.605,"end":40.845,"confidence":0.9753418,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.07620134949684143},{"word":"we","start":40.845,"end":41.005,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05379635840654373},{"word":"wanted","start":41.005,"end":41.165,"confidence":0.9472656,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.0572458952665329},{"word":"to","start":41.165,"end":41.325,"confidence":0.9790039,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07148796319961548},{"word":"reach","start":41.325,"end":41.565,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.07493127137422562},{"word":"out","start":41.565,"end":41.725,"confidence":0.9941406,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":0.06750845909118652},{"word":"ma'am","start":41.725,"end":41.885,"confidence":0.9980469,"punctuated_word":"ma'am,","sentiment":"neutral","sentiment_score":0.09948708862066268},{"word":"because","start":41.885,"end":42.204998,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.08746437728404999},{"word":"danielle","start":42.204998,"end":42.524998,"confidence":0.61083984,"punctuated_word":"Danielle","sentiment":"neutral","sentiment_score":0.06251277029514313},{"word":"from","start":42.524998,"end":42.684998,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08820018172264099},{"word":"technoone","start":42.684998,"end":43.184998,"confidence":0.7544759,"punctuated_word":"TechnoONE","sentiment":"neutral","sentiment_score":0.06817502528429031},{"word":"asked","start":43.245,"end":43.405,"confidence":0.99316406,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":0.08119621127843857},{"word":"me","start":43.405,"end":43.565,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07125873118638992},{"word":"to","start":43.565,"end":43.725,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06903848797082901},{"word":"reach","start":43.725,"end":43.965,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.0685749500989914},{"word":"out","start":43.965,"end":44.204998,"confidence":0.9980469,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.06900335848331451},{"word":"to","start":44.204998,"end":44.364998,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08916010707616806},{"word":"you","start":44.364998,"end":44.605,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09452658146619795},{"word":"to","start":44.605,"end":44.845,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0745268315076828},{"word":"confirm","start":44.845,"end":45.345,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.08717140555381775},{"word":"if","start":45.405,"end":45.645,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09127490222454072},{"word":"you're","start":45.645,"end":45.885,"confidence":0.98217773,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.060580797493457794},{"word":"still","start":45.885,"end":46.385,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.04937580227851868},{"word":"coming","start":46.845,"end":47.165,"confidence":0.7558594,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.035072289407253265},{"word":"up","start":47.165,"end":47.485,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.03487517684698105},{"word":"for","start":47.485,"end":47.885,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03598658740520477},{"word":"an","start":47.885,"end":48.204998,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.04061916097998619},{"word":"it","start":48.204998,"end":48.605,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.04221266508102417},{"word":"review","start":48.605,"end":49.105,"confidence":0.99902344,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.01919813826680183},{"word":"towards","start":49.725,"end":50.125,"confidence":0.9921875,"punctuated_word":"towards","sentiment":"neutral","sentiment_score":0.033614400774240494},{"word":"the","start":50.125,"end":50.285,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05490349978208542},{"word":"middle","start":50.285,"end":50.605,"confidence":1.0,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":0.05633866414427757},{"word":"of","start":50.605,"end":50.845,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06454385817050934},{"word":"this","start":50.845,"end":51.085,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05529671907424927},{"word":"year","start":51.085,"end":51.585,"confidence":0.8190918,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":0.06595812737941742},{"word":"like","start":52.285,"end":52.605,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.061732787638902664},{"word":"a","start":52.605,"end":52.765,"confidence":0.60302734,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05560111999511719},{"word":"quick","start":52.765,"end":53.165,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.04635617882013321},{"word":"gap","start":53.165,"end":53.665,"confidence":0.8022461,"punctuated_word":"gap.","sentiment":"neutral","sentiment_score":-0.0038578868843615055},{"word":"it","start":54.69,"end":55.01,"confidence":0.97998047,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.003756554797291756},{"word":"review","start":55.01,"end":55.51,"confidence":0.84716797,"punctuated_word":"review.","sentiment":"neutral","sentiment_score":0.0004555485211312771},{"word":"it","start":55.73,"end":56.23,"confidence":0.9916992,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.008002419024705887},{"word":"yeah","start":60.21,"end":60.53,"confidence":0.9667969,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08796863257884979},{"word":"we","start":60.53,"end":60.77,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.08452453464269638},{"word":"wanted","start":60.77,"end":61.09,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.06952414661645889},{"word":"to","start":61.09,"end":61.25,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07775677740573883},{"word":"reach","start":61.25,"end":61.41,"confidence":0.99902344,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.07090695947408676},{"word":"out","start":61.41,"end":61.57,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.07356151193380356},{"word":"to","start":61.57,"end":61.73,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0802014172077179},{"word":"confirm","start":61.73,"end":62.129997,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.08033514022827148},{"word":"if","start":62.129997,"end":62.29,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09317337721586227},{"word":"you","start":62.29,"end":62.45,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08071304112672806},{"word":"are","start":62.45,"end":62.69,"confidence":0.99316406,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.06606316566467285},{"word":"still","start":62.69,"end":63.09,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.06644456088542938},{"word":"of","start":63.09,"end":63.17,"confidence":0.98291016,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06897369027137756},{"word":"the","start":63.17,"end":63.329998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07558225840330124},{"word":"same","start":63.329998,"end":63.57,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.07339928299188614},{"word":"interest","start":63.57,"end":64.05,"confidence":1.0,"punctuated_word":"interest","sentiment":"neutral","sentiment_score":0.05926278606057167},{"word":"with","start":64.05,"end":64.29,"confidence":0.9941406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1022799238562584},{"word":"that","start":64.29,"end":64.79,"confidence":0.91064453,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.0930214747786522},{"word":"like","start":65.12694,"end":65.28694,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.09960703551769257},{"word":"a","start":65.28694,"end":65.36694,"confidence":0.640625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09228304028511047},{"word":"quick","start":65.36694,"end":65.84694,"confidence":0.99902344,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.06905260682106018},{"word":"gap","start":65.84694,"end":66.16694,"confidence":0.9863281,"punctuated_word":"gap","sentiment":"neutral","sentiment_score":0.027384024113416672},{"word":"analysis","start":66.16694,"end":66.66694,"confidence":1.0,"punctuated_word":"analysis","sentiment":"neutral","sentiment_score":0.044042594730854034},{"word":"with","start":67.28694,"end":67.52694,"confidence":0.9921875,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04839620739221573},{"word":"your","start":67.52694,"end":67.92694,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04833095148205757},{"word":"it","start":67.92694,"end":68.42694,"confidence":0.7849121,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.03089621290564537},{"word":"oh","start":69.76694,"end":69.92694,"confidence":0.8642578,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.11465613543987274},{"word":"alright","start":69.92694,"end":70.24694,"confidence":0.9902344,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.14979106187820437},{"word":"alright","start":70.24694,"end":70.56694,"confidence":0.9802246,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.17153379321098328},{"word":"no","start":70.56694,"end":70.80694,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.28147703409194946},{"word":"problem","start":70.80694,"end":71.046936,"confidence":0.99902344,"punctuated_word":"problem,","sentiment":"positive","sentiment_score":0.3764877915382385},{"word":"ma'am","start":71.046936,"end":71.36694,"confidence":1.0,"punctuated_word":"ma'am.","sentiment":"positive","sentiment_score":0.3498194217681885},{"word":"thank","start":71.36694,"end":71.60694,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5259413719177246},{"word":"you","start":71.60694,"end":71.84694,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4705303907394409},{"word":"you","start":71.84694,"end":72.08694,"confidence":0.99902344,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.4607057571411133},{"word":"take","start":72.08694,"end":72.32694,"confidence":0.99902344,"punctuated_word":"take","sentiment":"positive","sentiment_score":0.5076171159744263},{"word":"care","start":72.32694,"end":72.82694,"confidence":0.9914551,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.40146684646606445}],"paragraphs":{"transcript":"\nAbby from TechnoWand. Hi, ma'am. Good afternoon. This is Abby from TechnoWand in Springfield, Brisbane. By the way, is this miss Kim Kirk in Queensland Health?\n\nOh, we wanted to reach out, ma'am, because Danielle from TechnoONE asked me to reach out to you to confirm if you're still coming up for an IT review towards the middle of this year, like a quick gap. IT review. IT. Yeah. We wanted to reach out to confirm if you are still of the same interest with that, like a quick gap analysis with your IT.\n\nOh, alright. Alright. No problem, ma'am. Thank you. You take care.","paragraphs":[{"sentences":[{"text":"Abby from TechnoWand.","start":5.2799997,"end":6.66,"sentiment":"neutral","sentiment_score":0.09344054013490677},{"text":"Hi, ma'am.","start":28.79,"end":29.43,"sentiment":"neutral","sentiment_score":0.20585831254720688},{"text":"Good afternoon.","start":29.43,"end":30.07,"sentiment":"positive","sentiment_score":0.3508078306913376},{"text":"This is Abby from TechnoWand in Springfield, Brisbane.","start":30.07,"end":32.97,"sentiment":"neutral","sentiment_score":0.1816708091646433},{"text":"By the way, is this miss Kim Kirk in Queensland Health?","start":33.43,"end":38.73,"sentiment":"neutral","sentiment_score":0.07502700490030376}],"sentiment":"neutral","sentiment_score":0.14124297823470372,"num_words":26,"start":5.2799997,"end":38.73},{"sentences":[{"text":"Oh, we wanted to reach out, ma'am, because Danielle from TechnoONE asked me to reach out to you to confirm if you're still coming up for an IT review towards the middle of this year, like a quick gap.","start":40.605,"end":53.665,"sentiment":"neutral","sentiment_score":0.06182436906517698},{"text":"IT review.","start":54.69,"end":55.51,"sentiment":"neutral","sentiment_score":0.0021060516592115164},{"text":"IT.","start":55.73,"end":56.23,"sentiment":"neutral","sentiment_score":0.008002419024705887},{"text":"Yeah.","start":60.21,"end":60.53,"sentiment":"neutral","sentiment_score":0.08796863257884979},{"text":"We wanted to reach out to confirm if you are still of the same interest with that, like a quick gap analysis with your IT.","start":60.53,"end":68.42694,"sentiment":"neutral","sentiment_score":0.07102866888046265}],"sentiment":"neutral","sentiment_score":0.06304485691875658,"num_words":68,"start":40.605,"end":68.42694},{"sentences":[{"text":"Oh, alright.","start":69.76694,"end":70.24694,"sentiment":"neutral","sentiment_score":0.13222359865903854},{"text":"Alright.","start":70.24694,"end":70.56694,"sentiment":"neutral","sentiment_score":0.17153379321098328},{"text":"No problem, ma'am.","start":70.56694,"end":71.36694,"sentiment":"positive","sentiment_score":0.3359280824661255},{"text":"Thank you.","start":71.36694,"end":71.84694,"sentiment":"positive","sentiment_score":0.49823588132858276},{"text":"You take care.","start":71.84694,"end":72.82694,"sentiment":"positive","sentiment_score":0.456596573193868}],"sentiment":"positive","sentiment_score":0.34636606546965515,"num_words":11,"start":69.76694,"end":72.82694}]}}]},{"alternatives":[{"transcript":"Your name and reason for calling. I'll see if this person is available. Thanks, Abby. Please stay on the line. Yeah. Speaking. I'm just wait. Mhmm. Yes. Right. Yes. I I know what you said. Yep. No. No. No. Thank you. Thanks. Bye.","confidence":0.9921875,"words":[{"word":"your","start":0.32,"end":0.48,"confidence":0.9165039,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.012168340384960176},{"word":"name","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.012905329465866089},{"word":"and","start":0.79999995,"end":1.04,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.009092366322875025},{"word":"reason","start":1.04,"end":1.4399999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.0120102446526289},{"word":"for","start":1.4399999,"end":1.5999999,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04056966304779053},{"word":"calling","start":1.5999999,"end":2.0,"confidence":0.7668457,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":0.02291002869606018},{"word":"i'll","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.032361965626478195},{"word":"see","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.027595486491918564},{"word":"if","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.025375977158546448},{"word":"this","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02055380865931511},{"word":"person","start":2.8799999,"end":3.1999998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.02007343992590904},{"word":"is","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.017967991530895233},{"word":"available","start":3.4399998,"end":3.9399998,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.025271182879805565},{"word":"thanks","start":12.719999,"end":13.2,"confidence":0.9890137,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.5563349723815918},{"word":"abby","start":13.2,"end":13.7,"confidence":0.87890625,"punctuated_word":"Abby.","sentiment":"positive","sentiment_score":0.4516332745552063},{"word":"please","start":13.84,"end":14.16,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.26300156116485596},{"word":"stay","start":14.16,"end":14.4,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.2798474133014679},{"word":"on","start":14.4,"end":14.48,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.2866442799568176},{"word":"the","start":14.48,"end":14.639999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2201707363128662},{"word":"line","start":14.639999,"end":15.139999,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.23701003193855288},{"word":"yeah","start":26.665,"end":26.985,"confidence":0.6077881,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07415829598903656},{"word":"speaking","start":26.985,"end":27.485,"confidence":0.57025146,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.03665854036808014},{"word":"i'm","start":27.625,"end":27.705,"confidence":0.9719238,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02800219319760799},{"word":"just","start":27.705,"end":27.945,"confidence":0.9873047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.027967505156993862},{"word":"wait","start":27.945,"end":28.445,"confidence":0.72106934,"punctuated_word":"wait.","sentiment":"neutral","sentiment_score":0.05255460366606712},{"word":"mhmm","start":38.94,"end":39.44,"confidence":0.9526367,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.029156627133488655},{"word":"yes","start":39.5,"end":40.0,"confidence":0.99658203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07443270832300186},{"word":"right","start":52.865,"end":53.365,"confidence":0.90356445,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.004647016525268555},{"word":"yes","start":57.025,"end":57.425003,"confidence":0.9379883,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03901785984635353},{"word":"i","start":57.425003,"end":57.665,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03038014844059944},{"word":"i","start":57.665,"end":57.745003,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.023212855681777},{"word":"know","start":57.745003,"end":57.905,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.03326010704040527},{"word":"what","start":57.905,"end":58.145,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.02278987132012844},{"word":"you","start":58.145,"end":58.305,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02730407565832138},{"word":"said","start":58.305,"end":58.785,"confidence":0.9824219,"punctuated_word":"said.","sentiment":"neutral","sentiment_score":0.02582186460494995},{"word":"yep","start":58.785,"end":59.285,"confidence":0.7392578,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07379253208637238},{"word":"no","start":68.18,"end":68.34,"confidence":0.9797363,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12586326897144318},{"word":"no","start":68.34,"end":68.84,"confidence":0.9794922,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1578449904918671},{"word":"no","start":69.14,"end":69.54,"confidence":0.9562988,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1404203176498413},{"word":"thank","start":69.54,"end":69.78,"confidence":0.99121094,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.016443267464637756},{"word":"you","start":69.78,"end":70.28,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1182163879275322},{"word":"thanks","start":71.62,"end":72.12,"confidence":0.79467773,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4972994923591614},{"word":"bye","start":72.34,"end":72.84,"confidence":0.970459,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.17628654837608335}],"paragraphs":{"transcript":"\nYour name and reason for calling. I'll see if this person is available. Thanks, Abby. Please stay on the line. Yeah.\n\nSpeaking. I'm just wait. Mhmm. Yes. Right.\n\nYes. I I know what you said. Yep. No. No.\n\nNo. Thank you. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.32,"end":2.0,"sentiment":"neutral","sentiment_score":0.018275995428363483},{"text":"I'll see if this person is available.","start":2.0,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.024171407467552593},{"text":"Thanks, Abby.","start":12.719999,"end":13.7,"sentiment":"positive","sentiment_score":0.503984123468399},{"text":"Please stay on the line.","start":13.84,"end":15.139999,"sentiment":"neutral","sentiment_score":0.2573348045349121},{"text":"Yeah.","start":26.665,"end":26.985,"sentiment":"neutral","sentiment_score":0.07415829598903656}],"sentiment":"neutral","sentiment_score":0.1260788757354021,"num_words":21,"start":0.32,"end":26.985},{"sentences":[{"text":"Speaking.","start":26.985,"end":27.485,"sentiment":"neutral","sentiment_score":0.03665854036808014},{"text":"I'm just wait.","start":27.625,"end":28.445,"sentiment":"neutral","sentiment_score":0.03617476734022299},{"text":"Mhmm.","start":38.94,"end":39.44,"sentiment":"neutral","sentiment_score":0.029156627133488655},{"text":"Yes.","start":39.5,"end":40.0,"sentiment":"neutral","sentiment_score":0.07443270832300186},{"text":"Right.","start":52.865,"end":53.365,"sentiment":"neutral","sentiment_score":0.004647016525268555}],"sentiment":"neutral","sentiment_score":0.03620274205292974,"num_words":7,"start":26.985,"end":53.365},{"sentences":[{"text":"Yes.","start":57.025,"end":57.425003,"sentiment":"neutral","sentiment_score":0.03901785984635353},{"text":"I I know what you said.","start":57.425003,"end":58.785,"sentiment":"neutral","sentiment_score":0.027128153791030247},{"text":"Yep.","start":58.785,"end":59.285,"sentiment":"neutral","sentiment_score":0.07379253208637238},{"text":"No.","start":68.18,"end":68.34,"sentiment":"neutral","sentiment_score":-0.12586326897144318},{"text":"No.","start":68.34,"end":68.84,"sentiment":"neutral","sentiment_score":-0.1578449904918671}],"sentiment":"neutral","sentiment_score":-0.0008128944784402875,"num_words":10,"start":57.025,"end":68.84},{"sentences":[{"text":"No.","start":69.14,"end":69.54,"sentiment":"neutral","sentiment_score":-0.1404203176498413},{"text":"Thank you.","start":69.54,"end":70.28,"sentiment":"neutral","sentiment_score":0.05088656023144722},{"text":"Thanks.","start":71.62,"end":72.12,"sentiment":"positive","sentiment_score":0.4972994923591614},{"text":"Bye.","start":72.34,"end":72.84,"sentiment":"neutral","sentiment_score":0.17628654837608335}],"sentiment":"neutral","sentiment_score":0.12698776870965958,"num_words":5,"start":69.14,"end":72.84}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Abby from TechnoWand.\n\nChannel 1: Thanks, Abby. Please stay on the line. Yeah. Speaking. I'm just wait.\n\nChannel 0: Hi, ma'am. Good afternoon. This is Abby from TechnoWand in Springfield, Brisbane. By the way, is this miss Kim Kirk in Queensland Health?\n\nChannel 1: Mhmm. Yes.\n\nChannel 0: Oh, we wanted to reach out, ma'am, because Danielle from TechnoONE asked me to reach out to you to confirm if you're still coming up for an IT review towards the middle of this year, like a quick\n\nChannel 1: Right.\n\nChannel 0: gap. IT review. IT.\n\nChannel 1: Yes. I I know what you said. Yep.\n\nChannel 0: Yeah. We wanted to reach out to confirm if you are still of the same interest with that, like a quick gap analysis with your IT.\n\nChannel 1: No. No. No. Thank\n\nChannel 0: Oh,\n\nChannel 1: you.\n\nChannel 0: alright. Alright. No problem, ma'am. Thank you.\n\nChannel 1: Thanks.\n\nChannel 0: You take care.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.32,"end":2.0,"sentiment":"neutral","sentiment_score":0.018275995428363483},{"text":"I'll see if this person is available.","start":2.0,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.024171407467552593}],"sentiment":"neutral","sentiment_score":0.021450448064849928,"channel":1,"num_words":13,"start":0.32,"end":3.9399998},{"sentences":[{"text":"Abby from TechnoWand.","start":5.2799997,"end":6.66,"sentiment":"neutral","sentiment_score":0.09344054013490677}],"sentiment":"neutral","sentiment_score":0.09344054013490677,"channel":0,"num_words":3,"start":5.2799997,"end":6.66},{"sentences":[{"text":"Thanks, Abby.","start":12.719999,"end":13.7,"sentiment":"positive","sentiment_score":0.503984123468399},{"text":"Please stay on the line.","start":13.84,"end":15.139999,"sentiment":"neutral","sentiment_score":0.2573348045349121},{"text":"Yeah.","start":26.665,"end":26.985,"sentiment":"neutral","sentiment_score":0.07415829598903656},{"text":"Speaking.","start":26.985,"end":27.485,"sentiment":"neutral","sentiment_score":0.03665854036808014},{"text":"I'm just wait.","start":27.625,"end":28.445,"sentiment":"neutral","sentiment_score":0.03617476734022299}],"sentiment":"neutral","sentiment_score":0.2094986173324287,"channel":1,"num_words":12,"start":12.719999,"end":28.445},{"sentences":[{"text":"Hi, ma'am.","start":28.79,"end":29.43,"sentiment":"neutral","sentiment_score":0.20585831254720688},{"text":"Good afternoon.","start":29.43,"end":30.07,"sentiment":"positive","sentiment_score":0.3508078306913376},{"text":"This is Abby from TechnoWand in Springfield, Brisbane.","start":30.07,"end":32.97,"sentiment":"neutral","sentiment_score":0.1816708091646433},{"text":"By the way, is this miss Kim Kirk in Queensland Health?","start":33.43,"end":38.73,"sentiment":"neutral","sentiment_score":0.07502700490030376}],"sentiment":"neutral","sentiment_score":0.14747807885641637,"channel":0,"num_words":23,"start":28.79,"end":38.73},{"sentences":[{"text":"Mhmm.","start":38.94,"end":39.44,"sentiment":"neutral","sentiment_score":0.029156627133488655},{"text":"Yes.","start":39.5,"end":40.0,"sentiment":"neutral","sentiment_score":0.07443270832300186}],"sentiment":"neutral","sentiment_score":0.05179466772824526,"channel":1,"num_words":2,"start":38.94,"end":40.0},{"sentences":[{"text":"Oh, we wanted to reach out, ma'am, because Danielle from TechnoONE asked me to reach out to you to confirm if you're still coming up for an IT review towards the middle of this year, like a quick","start":40.605,"end":53.165,"sentiment":"neutral","sentiment_score":0.06355284948490168}],"sentiment":"neutral","sentiment_score":0.06355284948490168,"channel":0,"num_words":38,"start":40.605,"end":53.165},{"sentences":[{"text":"Right.","start":52.865,"end":53.365,"sentiment":"neutral","sentiment_score":0.004647016525268555}],"sentiment":"neutral","sentiment_score":0.004647016525268555,"channel":1,"num_words":1,"start":52.865,"end":53.365},{"sentences":[{"text":"gap.","start":53.165,"end":53.665,"sentiment":"neutral","sentiment_score":-0.0038578868843615055},{"text":"IT review.","start":54.69,"end":55.51,"sentiment":"neutral","sentiment_score":0.0021060516592115164},{"text":"IT.","start":55.73,"end":56.23,"sentiment":"neutral","sentiment_score":0.008002419024705887}],"sentiment":"neutral","sentiment_score":0.0020891588646918535,"channel":0,"num_words":4,"start":53.165,"end":56.23},{"sentences":[{"text":"Yes.","start":57.025,"end":57.425003,"sentiment":"neutral","sentiment_score":0.03901785984635353},{"text":"I I know what you said.","start":57.425003,"end":58.785,"sentiment":"neutral","sentiment_score":0.027128153791030247},{"text":"Yep.","start":58.785,"end":59.285,"sentiment":"neutral","sentiment_score":0.07379253208637238}],"sentiment":"neutral","sentiment_score":0.034447414334863424,"channel":1,"num_words":8,"start":57.025,"end":59.285},{"sentences":[{"text":"Yeah.","start":60.21,"end":60.53,"sentiment":"neutral","sentiment_score":0.08796863257884979},{"text":"We wanted to reach out to confirm if you are still of the same interest with that, like a quick gap analysis with your IT.","start":60.53,"end":68.42694,"sentiment":"neutral","sentiment_score":0.07102866888046265}],"sentiment":"neutral","sentiment_score":0.07168020594578522,"channel":0,"num_words":26,"start":60.21,"end":68.42694},{"sentences":[{"text":"No.","start":68.18,"end":68.34,"sentiment":"neutral","sentiment_score":-0.12586326897144318},{"text":"No.","start":68.34,"end":68.84,"sentiment":"neutral","sentiment_score":-0.1578449904918671},{"text":"No.","start":69.14,"end":69.54,"sentiment":"neutral","sentiment_score":-0.1404203176498413},{"text":"Thank","start":69.54,"end":69.78,"sentiment":"neutral","sentiment_score":-0.016443267464637756}],"sentiment":"neutral","sentiment_score":-0.11014296114444733,"channel":1,"num_words":4,"start":68.18,"end":69.78},{"sentences":[{"text":"Oh,","start":69.76694,"end":69.92694,"sentiment":"neutral","sentiment_score":0.11465613543987274}],"sentiment":"neutral","sentiment_score":0.11465613543987274,"channel":0,"num_words":1,"start":69.76694,"end":69.92694},{"sentences":[{"text":"you.","start":69.78,"end":70.28,"sentiment":"neutral","sentiment_score":0.1182163879275322}],"sentiment":"neutral","sentiment_score":0.1182163879275322,"channel":1,"num_words":1,"start":69.78,"end":70.28},{"sentences":[{"text":"alright.","start":69.92694,"end":70.24694,"sentiment":"neutral","sentiment_score":0.14979106187820437},{"text":"Alright.","start":70.24694,"end":70.56694,"sentiment":"neutral","sentiment_score":0.17153379321098328},{"text":"No problem, ma'am.","start":70.56694,"end":71.36694,"sentiment":"positive","sentiment_score":0.3359280824661255},{"text":"Thank you.","start":71.36694,"end":71.84694,"sentiment":"positive","sentiment_score":0.49823588132858276}],"sentiment":"neutral","sentiment_score":0.3322258378778185,"channel":0,"num_words":7,"start":69.92694,"end":71.84694},{"sentences":[{"text":"Thanks.","start":71.62,"end":72.12,"sentiment":"positive","sentiment_score":0.4972994923591614}],"sentiment":"positive","sentiment_score":0.4972994923591614,"channel":1,"num_words":1,"start":71.62,"end":72.12},{"sentences":[{"text":"You take care.","start":71.84694,"end":72.82694,"sentiment":"positive","sentiment_score":0.456596573193868}],"sentiment":"positive","sentiment_score":0.456596573193868,"channel":0,"num_words":3,"start":71.84694,"end":72.82694},{"sentences":[{"text":"Bye.","start":72.34,"end":72.84,"sentiment":"neutral","sentiment_score":0.17628654837608335}],"sentiment":"neutral","sentiment_score":0.17628654837608335,"channel":1,"num_words":1,"start":72.34,"end":72.84}]},"summary":{"result":"success","short":"A representative from TechnoWand, Abby, calls to confirm if the customer, Miss Kim Kirk, is still interested in an IT review during her middle of the year. The customer confirms her interest but does not provide any further information. The call ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Oh, we wanted to reach out, ma'am, because Danielle from TechnoONE asked me to reach out to you to confirm if you're still coming up for an IT review towards the middle of this year, like a quick Right.","start_word":53,"end_word":91,"intents":[{"intent":"Confirm it review eligibility","confidence_score":0.00018635584}]}]},"sentiments":{"segments":[{"text":"Your name and reason for calling. I'll see if this person is available. Abby from TechnoWand.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.04556632041931152},{"text":"Thanks, Abby.","start_word":16,"end_word":17,"sentiment":"positive","sentiment_score":0.49351397156715393},{"text":"Please stay on the line. Yeah. Speaking. I'm just wait. Hi, ma'am.","start_word":18,"end_word":29,"sentiment":"neutral","sentiment_score":0.14638370275497437},{"text":"Good afternoon.","start_word":30,"end_word":31,"sentiment":"positive","sentiment_score":0.34764358401298523},{"text":"This is Abby from TechnoWand in Springfield, Brisbane. By the way, is this miss Kim Kirk in Queensland Health? Mhmm. Yes. Oh, we wanted to reach out, ma'am, because Danielle from TechnoONE asked me to reach out to you to confirm if you're still coming up for an IT review towards the middle of this year, like a quick Right. gap. IT review. IT. Yes. I I know what you said. Yep. Yeah. We wanted to reach out to confirm if you are still of the same interest with that, like a quick gap analysis with your IT. No. No. No. Thank Oh, you. alright. Alright.","start_word":32,"end_word":137,"sentiment":"neutral","sentiment_score":0.06757804751396179},{"text":"No problem, ma'am. Thank you. Thanks. You take care.","start_word":138,"end_word":146,"sentiment":"positive","sentiment_score":0.4166617393493652},{"text":"Bye.","start_word":147,"end_word":147,"sentiment":"neutral","sentiment_score":0.234980970621109}],"average":{"sentiment":"neutral","sentiment_score":0.11309295654296876}}}}