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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nActually, it's not. If ever you'll register that that number here in Australia, we'll be giving you a new number. We cannot continue with the engine number. If it's an engine number? You mean, you want to continue with your Indian number?\n\nMhmm. Actually, no. If ever we'll be giving you a new number, we cannot continue with the in general number. You can choose I can give you a list of available number if ever, but that's a child numb May I know what is the number? We cannot use the number 90, unfortunately.\n\nOnly 04 61 Australian phone numbers only. Yeah. K. Have a great day. You're welcome.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.10137970745563508},{"text":"Good morning.","start":2.1599998,"end":2.8,"sentiment":"neutral","sentiment_score":0.25249892473220825},{"text":"This is Maureen from Airtel tech support.","start":2.8,"end":5.38,"sentiment":"neutral","sentiment_score":0.28215435785906656},{"text":"How can I assist you today?","start":5.92,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.32601332664489746},{"text":"Mhmm.","start":13.92,"end":14.325,"sentiment":"neutral","sentiment_score":0.008977819234132767}],"sentiment":"neutral","sentiment_score":0.26744210829629617,"num_words":17,"start":1.76,"end":14.325},{"sentences":[{"text":"Actually, it's not.","start":30.69,"end":32.370003,"sentiment":"neutral","sentiment_score":-0.08923857410748799},{"text":"If ever you'll register that that number here in Australia, we'll be giving you a new number.","start":32.370003,"end":40.07,"sentiment":"neutral","sentiment_score":-0.09482310186414157},{"text":"We cannot continue with the engine number.","start":40.21,"end":43.670002,"sentiment":"neutral","sentiment_score":-0.16083973007542746},{"text":"If it's an engine number?","start":53.395,"end":55.095,"sentiment":"neutral","sentiment_score":-0.03566453419625759},{"text":"You mean, you want to continue with your Indian number?","start":58.41,"end":62.75,"sentiment":"neutral","sentiment_score":-0.032250074483454225}],"sentiment":"neutral","sentiment_score":-0.0834859519132546,"num_words":42,"start":30.69,"end":62.75},{"sentences":[{"text":"Mhmm.","start":77.285,"end":77.685005,"sentiment":"neutral","sentiment_score":-0.03786768764257431},{"text":"Actually, no.","start":77.685005,"end":78.745,"sentiment":"neutral","sentiment_score":-0.09213412180542946},{"text":"If ever we'll be giving you a new number, we cannot continue with the in general number.","start":78.965004,"end":86.265,"sentiment":"neutral","sentiment_score":-0.09701876210815766},{"text":"You can choose I can give you a list of available number if ever, but that's a child numb May I know what is the number?","start":92.46999,"end":105.924995,"sentiment":"neutral","sentiment_score":-0.020166437678898756},{"text":"We cannot use the number 90, unfortunately.","start":128.96,"end":135.365,"sentiment":"neutral","sentiment_score":-0.2775524833372661}],"sentiment":"neutral","sentiment_score":-0.08186131415291215,"num_words":53,"start":77.285,"end":135.365},{"sentences":[{"text":"Only 04 61 Australian phone numbers only.","start":135.905,"end":142.50888,"sentiment":"neutral","sentiment_score":-0.16826584935188293},{"text":"Yeah.","start":147.04887,"end":147.54887,"sentiment":"neutral","sentiment_score":0.25819966197013855},{"text":"K.","start":147.92888,"end":148.42888,"sentiment":"neutral","sentiment_score":0.3017922639846802},{"text":"Have a great day.","start":148.56888,"end":149.28888,"sentiment":"positive","sentiment_score":0.5184987634420395},{"text":"You're welcome.","start":149.28888,"end":149.90393,"sentiment":"positive","sentiment_score":0.37776607275009155}],"sentiment":"neutral","sentiment_score":0.14744387865066527,"num_words":15,"start":135.905,"end":149.90393}]}}]},{"alternatives":[{"transcript":"Hi. Good morning. I need to take one postpaid retail number, but I have a specific number that I want for postpaid because I used to have this back in India as a prepaid. So is it possible to have that number like a postpaid? Is it whatever. If you if you are in India, can we have that number for postpaid or no? But that's a new number. I don't think it's working now. Sorry? Yeah. It's a it's a new number, but I have a specific number. Can I have the exact number for pre postpaid? Or because I had this number in India, like, few years back, and now it's not working now. I didn't really charge whatever. Yes. When you give the new number, can I can I choose my own number? I'll give you a number. Can you check this number? Is that can you give it for the postpaid or not? Yeah. Give me a second. 90. Oh, is he okay? Okay then, sir. No worries. It's all good. 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Good morning. I need to take one postpaid retail number, but I have a specific number that I want for postpaid because I used to have this back in India as a prepaid. So is it possible to have that number like a postpaid? Is it whatever.\n\nIf you if you are in India, can we have that number for postpaid or no? But that's a new number. I don't think it's working now. Sorry? Yeah.\n\nIt's a it's a new number, but I have a specific number. Can I have the exact number for pre postpaid? Or because I had this number in India, like, few years back, and now it's not working now. I didn't really charge whatever. Yes.\n\nWhen you give the new number, can I can I choose my own number? I'll give you a number. Can you check this number? Is that can you give it for the postpaid or not? Yeah.\n\nGive me a second. 90. Oh, is he okay? Okay then, sir. No worries.\n\nIt's all good. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.559999,"end":8.72,"sentiment":"neutral","sentiment_score":0.0437593013048172},{"text":"Good morning.","start":8.72,"end":9.36,"sentiment":"neutral","sentiment_score":0.09363625943660736},{"text":"I need to take one postpaid retail number, but I have a specific number that I want for postpaid because I used to have this back in India as a prepaid.","start":9.36,"end":21.635,"sentiment":"neutral","sentiment_score":0.007839808510916849},{"text":"So is it possible to have that number like a postpaid?","start":23.695,"end":26.515,"sentiment":"neutral","sentiment_score":0.007463154002008113},{"text":"Is it whatever.","start":44.864998,"end":47.525,"sentiment":"neutral","sentiment_score":-0.05724827448527018}],"sentiment":"neutral","sentiment_score":0.008008661553806936,"num_words":48,"start":8.559999,"end":47.525},{"sentences":[{"text":"If you if you are in India, can we have that number for postpaid or no?","start":48.065,"end":51.525,"sentiment":"neutral","sentiment_score":-0.03725598019082099},{"text":"But that's a new number.","start":53.105,"end":54.065,"sentiment":"neutral","sentiment_score":-0.035529261082410814},{"text":"I don't think it's working now.","start":54.065,"end":55.605,"sentiment":"neutral","sentiment_score":-0.05317172780632973},{"text":"Sorry?","start":56.785,"end":57.285,"sentiment":"neutral","sentiment_score":-0.04085621237754822},{"text":"Yeah.","start":62.64,"end":62.96,"sentiment":"neutral","sentiment_score":-0.025927331298589703}],"sentiment":"neutral","sentiment_score":-0.039984686171700215,"num_words":29,"start":48.065,"end":62.96},{"sentences":[{"text":"It's a it's a new number, but I have a specific number.","start":62.96,"end":65.520004,"sentiment":"neutral","sentiment_score":-0.03415647723401586},{"text":"Can I have the exact number for pre postpaid?","start":65.520004,"end":68.1,"sentiment":"neutral","sentiment_score":-0.025961678475141525},{"text":"Or because I had this number in India, like, few years back, and now it's not working now.","start":68.16,"end":73.035,"sentiment":"neutral","sentiment_score":-0.11425106889671749},{"text":"I didn't really charge whatever.","start":73.035,"end":74.985,"sentiment":"neutral","sentiment_score":-0.1399608999490738},{"text":"Yes.","start":85.21001,"end":85.29,"sentiment":"neutral","sentiment_score":-0.03089260123670101}],"sentiment":"neutral","sentiment_score":-0.07623887053794332,"num_words":45,"start":62.96,"end":85.29},{"sentences":[{"text":"When you give the new number, can I can I choose my own number?","start":85.29,"end":88.350006,"sentiment":"neutral","sentiment_score":-0.027049374101417407},{"text":"I'll give you a number.","start":98.025,"end":98.985,"sentiment":"neutral","sentiment_score":-0.026450853049755096},{"text":"Can you check this number?","start":98.985,"end":100.105,"sentiment":"neutral","sentiment_score":-0.018553236685693263},{"text":"Is that can you give it for the postpaid or not?","start":100.105,"end":102.765,"sentiment":"neutral","sentiment_score":-0.018871852112087337},{"text":"Yeah.","start":106.265,"end":106.505005,"sentiment":"neutral","sentiment_score":-0.024692479521036148}],"sentiment":"neutral","sentiment_score":-0.023222070523641176,"num_words":36,"start":85.29,"end":106.505005},{"sentences":[{"text":"Give me a second.","start":106.505005,"end":107.405,"sentiment":"neutral","sentiment_score":-0.0365844052284956},{"text":"90.","start":125.655,"end":126.555,"sentiment":"neutral","sentiment_score":-0.0456211194396019},{"text":"Oh, is he okay?","start":143.75,"end":144.47,"sentiment":"neutral","sentiment_score":-0.008239791030064225},{"text":"Okay then, sir.","start":144.47,"end":145.27,"sentiment":"neutral","sentiment_score":0.026742906620105106},{"text":"No worries.","start":145.27,"end":145.83,"sentiment":"neutral","sentiment_score":0.1670694425702095}],"sentiment":"neutral","sentiment_score":0.013532121466206653,"num_words":14,"start":106.505005,"end":145.83},{"sentences":[{"text":"It's all good.","start":145.83,"end":146.39001,"sentiment":"positive","sentiment_score":0.3335039019584656},{"text":"Thank you.","start":146.39001,"end":147.13,"sentiment":"positive","sentiment_score":0.43181538581848145}],"sentiment":"positive","sentiment_score":0.37282849550247193,"num_words":5,"start":145.83,"end":147.13}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. Good morning. I need to take one postpaid retail number,\n\nChannel 0: Mhmm.\n\nChannel 1: but I have a specific number that I want for postpaid because I used to have this back in India as a prepaid. So is it possible to have that number like a postpaid?\n\nChannel 0: Actually, it's not. If ever you'll register that that number here in Australia, we'll be giving you a new number. We cannot continue with the engine number.\n\nChannel 1: Is it whatever. If you if you are in India, can we have that number for postpaid or no? But that's\n\nChannel 0: If\n\nChannel 1: a\n\nChannel 0: it's\n\nChannel 1: new number.\n\nChannel 0: an\n\nChannel 1: I\n\nChannel 0: engine\n\nChannel 1: don't think\n\nChannel 0: number?\n\nChannel 1: it's working now. Sorry?\n\nChannel 0: You mean, you want to continue with your Indian number?\n\nChannel 1: Yeah. It's a it's a new number, but I have a specific number. Can I have the exact number for pre postpaid? Or because I had this number in India, like, few years back, and now it's not working now. I didn't really charge whatever.\n\nChannel 0: Mhmm. Actually, no. If ever we'll be giving you a new number, we cannot continue with the in\n\nChannel 1: Yes.\n\nChannel 0: general\n\nChannel 1: When you give\n\nChannel 0: number.\n\nChannel 1: the new number, can I can I choose my own number?\n\nChannel 0: You can choose I can give you a list of available number if ever, but\n\nChannel 1: I'll\n\nChannel 0: that's\n\nChannel 1: give you a number.\n\nChannel 0: a\n\nChannel 1: Can\n\nChannel 0: child\n\nChannel 1: you check\n\nChannel 0: numb\n\nChannel 1: this number? Is that can you give it for the postpaid or not?\n\nChannel 0: May I know what is the number?\n\nChannel 1: Yeah. Give me a second. 90.\n\nChannel 0: We cannot use the number 90, unfortunately. Only 04 61 Australian phone numbers only.\n\nChannel 1: Oh, is he okay? Okay then, sir. No worries. It's all good. Thank you.\n\nChannel 0: Yeah. K. Have a great day. You're welcome.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.10137970745563508},{"text":"Good morning.","start":2.1599998,"end":2.8,"sentiment":"neutral","sentiment_score":0.25249892473220825},{"text":"This is Maureen from Airtel tech support.","start":2.8,"end":5.38,"sentiment":"neutral","sentiment_score":0.28215435785906656},{"text":"How can I assist you today?","start":5.92,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.32601332664489746}],"sentiment":"neutral","sentiment_score":0.2835961263626814,"channel":0,"num_words":16,"start":1.76,"end":7.3799996},{"sentences":[{"text":"Hi.","start":8.559999,"end":8.72,"sentiment":"neutral","sentiment_score":0.0437593013048172},{"text":"Good morning.","start":8.72,"end":9.36,"sentiment":"neutral","sentiment_score":0.09363625943660736},{"text":"I need to take one postpaid retail 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The representative informs the customer that they cannot continue with the engine number and offers to provide a new number if the customer chooses to use the new number. The customer asks about a specific number for pre postpaid, but the representative explains that they cannot use the number 90 and only Australian phone numbers are available. The call ends with the representative thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"I need to take one postpaid retail number, Mhmm. but I have a specific number that I want for postpaid because I used to have this back in India as a prepaid. So is it possible to have that number like a postpaid?","start_word":19,"end_word":61,"intents":[{"intent":"Assist with postpaid number and registration","confidence_score":0.000096999174}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Hi. Good morning. I need to take one postpaid retail number, Mhmm. but I have a specific number that I want for postpaid because I used to have this back in India as a prepaid. So is it possible to have that number like a postpaid? Actually, it's not. If ever you'll register that that number here in Australia, we'll be giving you a new number. We cannot continue with the engine number. Is it whatever. If you if you are in India, can we have that number for postpaid or no? But that's If a it's new number. an I engine don't think number? it's working now. Sorry? You mean, you want to continue with your Indian number? Yeah. It's a it's a new number, but I have a specific number. Can I have the exact number for pre postpaid? Or because I had this number in India, like, few years back, and now it's not working now. I didn't really charge whatever. Mhmm. Actually, no. If ever we'll be giving you a new number, we cannot continue with the in Yes. general When you give number. the new number, can I can I choose my own number? You can choose I can give you a list of available number if ever, but I'll that's give you a number. a Can child you check numb this number? Is that can you give it for the postpaid or not? May I know what is the number? Yeah. Give me a second. 90. We cannot use the number 90, unfortunately. Only 04 61 Australian phone numbers only. Oh, is he okay? Okay then, sir. No worries. It's all good.","start_word":0,"end_word":293,"sentiment":"neutral","sentiment_score":-0.026756851002573967},{"text":"Thank you.","start_word":294,"end_word":295,"sentiment":"positive","sentiment_score":0.41928809881210327},{"text":"Yeah. K.","start_word":296,"end_word":297,"sentiment":"neutral","sentiment_score":0.27999597787857056},{"text":"Have a great day. You're welcome.","start_word":298,"end_word":303,"sentiment":"positive","sentiment_score":0.48673853278160095}],"average":{"sentiment":"neutral","sentiment_score":-0.007918331601204129}}}}