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Good morning. Damien, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. Damien, I hope you still remember the company, because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, Damien, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. Yep. Government.\n\nSorry? Alright. Sir, but I understand your your job role is is an IT manager, sir. Alright. So it it has nothing to do with the information technology?\n\nMhmm. Uh-huh. Uh-huh. Alright. I got it, sir.\n\nNo worries. But thank you so much for answering my call again, Damien. Alright. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.11966212838888168},{"text":"Good morning.","start":2.96,"end":3.6999998,"sentiment":"positive","sentiment_score":0.3730789124965668},{"text":"Damien, it's Ronald from Cloud Solution IT.","start":4.16,"end":8.18,"sentiment":"neutral","sentiment_score":0.2221878809588296},{"text":"How are you doing today?","start":8.88,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.24096487164497377},{"text":"Alright.","start":12.24,"end":12.559999,"sentiment":"neutral","sentiment_score":0.28765007853507996}],"sentiment":"neutral","sentiment_score":0.2446005973033607,"num_words":16,"start":2.6399999,"end":12.559999},{"sentences":[{"text":"Okay.","start":12.559999,"end":12.88,"sentiment":"positive","sentiment_score":0.4804494082927704},{"text":"That's wonderful.","start":12.88,"end":13.54,"sentiment":"positive","sentiment_score":0.7244942784309387},{"text":"Damien, I hope you still remember the company, because the last time that we touched base with you, it was February of this year.","start":14.345,"end":21.805,"sentiment":"neutral","sentiment_score":0.10024771140888333},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":22.265,"end":32.649998,"sentiment":"neutral","sentiment_score":0.08737351800556536},{"text":"Name of the company again, it's Cloud Solution IT.","start":33.59,"end":36.89,"sentiment":"neutral","sentiment_score":0.07652045496635967}],"sentiment":"neutral","sentiment_score":0.11719289079071983,"num_words":63,"start":12.559999,"end":36.89},{"sentences":[{"text":"We are a managed service provider.","start":37.75,"end":39.93,"sentiment":"neutral","sentiment_score":0.07948029662172},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more.","start":40.565002,"end":52.665,"sentiment":"neutral","sentiment_score":0.07340359687805176},{"text":"And the reason for my call today, Damien, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":53.09,"end":64.07,"sentiment":"neutral","sentiment_score":0.05729948627131601},{"text":"Yep.","start":69.225006,"end":69.545006,"sentiment":"neutral","sentiment_score":-0.030158985406160355},{"text":"Government.","start":69.545006,"end":70.045006,"sentiment":"neutral","sentiment_score":-0.03513853996992111}],"sentiment":"neutral","sentiment_score":0.06285872266744263,"num_words":64,"start":37.75,"end":70.045006},{"sentences":[{"text":"Sorry?","start":71.705,"end":72.205,"sentiment":"neutral","sentiment_score":-0.02967720851302147},{"text":"Alright.","start":87.11,"end":87.61,"sentiment":"neutral","sentiment_score":0.006084316875785589},{"text":"Sir, but I understand your your job role is is an IT manager, sir.","start":87.75,"end":93.61,"sentiment":"neutral","sentiment_score":-0.019572276289441755},{"text":"Alright.","start":101.325,"end":101.825,"sentiment":"neutral","sentiment_score":-0.009044942446053028},{"text":"So it it has nothing to do with the information technology?","start":101.884995,"end":106.704994,"sentiment":"neutral","sentiment_score":-0.0362403103235093}],"sentiment":"neutral","sentiment_score":-0.025189039846216992,"num_words":28,"start":71.705,"end":106.704994},{"sentences":[{"text":"Mhmm.","start":113.325,"end":113.825,"sentiment":"neutral","sentiment_score":-0.005674160085618496},{"text":"Uh-huh.","start":129.83499,"end":130.33499,"sentiment":"neutral","sentiment_score":-0.008010356687009335},{"text":"Uh-huh.","start":147.08,"end":147.58,"sentiment":"neutral","sentiment_score":-0.005957961548119783},{"text":"Alright.","start":148.36,"end":148.86,"sentiment":"neutral","sentiment_score":0.07612603902816772},{"text":"I got it, sir.","start":149.08,"end":150.14,"sentiment":"neutral","sentiment_score":0.12276430986821651}],"sentiment":"neutral","sentiment_score":0.06844260002253577,"num_words":8,"start":113.325,"end":150.14},{"sentences":[{"text":"No worries.","start":150.76,"end":151.64,"sentiment":"neutral","sentiment_score":0.19980326294898987},{"text":"But thank you so much for answering my call again, Damien.","start":151.64,"end":154.37999,"sentiment":"positive","sentiment_score":0.4624183773994446},{"text":"Alright.","start":155.95999,"end":156.44,"sentiment":"neutral","sentiment_score":0.23543626070022583},{"text":"Thank you.","start":156.44,"end":157.18,"sentiment":"neutral","sentiment_score":0.31147196888923645}],"sentiment":"positive","sentiment_score":0.39653680473566055,"num_words":16,"start":150.76,"end":157.18}]}}]},{"alternatives":[{"transcript":"Yeah. 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Good. The the the issue I have is I work in a in a lower division in engineering, and you are looking for our IT department. This is a large organization that has a complete IT department, and it's completely high level than I'm at. IT manager and engineering for cancer treatment machines in the Tasmanian government department.\n\nWe have an overall information technology department for the Tasmanian government. And if you go to their website, you'll find there's people that are all interested in what you're talking about, and they're already dealing with Microsoft products and whatnot. But I'm in a small branch in the low end of that department that deals with cancer treatment machines and IT management of those cancer treatment machines. 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Good morning. Damien, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. Good.\n\nChannel 0: Alright. Okay. That's wonderful. Damien, I hope you still remember the company, because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.\n\nName of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, Damien, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.\n\nChannel 1: The the the issue I have is I work in a in a\n\nChannel 0: Yep. Government.\n\nChannel 1: lower division in\n\nChannel 0: Sorry?\n\nChannel 1: engineering, and you are looking for our IT department. This is a large organization that has a complete IT department, and it's completely high level than I'm at.\n\nChannel 0: Alright. Sir, but I understand your your job role is is an IT manager, sir.\n\nChannel 1: IT manager and engineering for cancer treatment machines in the Tasmanian government department.\n\nChannel 0: Alright. So it it has nothing to do with the information technology?\n\nChannel 1: We have an overall information technology department for the\n\nChannel 0: Mhmm.\n\nChannel 1: Tasmanian government. And if you go to their website, you'll find there's people that are all interested in what you're talking about, and they're already dealing with Microsoft products and whatnot. 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in","start":69.58,"end":71.9,"sentiment":"neutral","sentiment_score":-0.03236302733421326}],"sentiment":"neutral","sentiment_score":-0.03236302733421326,"channel":1,"num_words":3,"start":69.58,"end":71.9},{"sentences":[{"text":"Sorry?","start":71.705,"end":72.205,"sentiment":"neutral","sentiment_score":-0.02967720851302147}],"sentiment":"neutral","sentiment_score":-0.02967720851302147,"channel":0,"num_words":1,"start":71.705,"end":72.205},{"sentences":[{"text":"engineering, and you are looking for our IT department.","start":71.9,"end":77.975006,"sentiment":"neutral","sentiment_score":-0.030803012972076733},{"text":"This is a large organization that has a complete IT department, and it's completely high level than I'm at.","start":77.975006,"end":85.435005,"sentiment":"neutral","sentiment_score":-0.006261860143001142}],"sentiment":"neutral","sentiment_score":-0.014150087838061154,"channel":1,"num_words":28,"start":71.9,"end":85.435005},{"sentences":[{"text":"Alright.","start":87.11,"end":87.61,"sentiment":"neutral","sentiment_score":0.006084316875785589},{"text":"Sir, but I understand your your job role is is an IT manager, sir.","start":87.75,"end":93.61,"sentiment":"neutral","sentiment_score":-0.019572276289441755}],"sentiment":"neutral","sentiment_score":-0.017861836745093267,"channel":0,"num_words":15,"start":87.11,"end":93.61},{"sentences":[{"text":"IT manager and engineering for cancer treatment machines in the Tasmanian government department.","start":93.939995,"end":100.67999,"sentiment":"neutral","sentiment_score":-0.023870928069719903}],"sentiment":"neutral","sentiment_score":-0.023870928069719903,"channel":1,"num_words":13,"start":93.939995,"end":100.67999},{"sentences":[{"text":"Alright.","start":101.325,"end":101.825,"sentiment":"neutral","sentiment_score":-0.009044942446053028},{"text":"So it it has nothing to do with the information technology?","start":101.884995,"end":106.704994,"sentiment":"neutral","sentiment_score":-0.0362403103235093}],"sentiment":"neutral","sentiment_score":-0.033974029667054616,"channel":0,"num_words":12,"start":101.325,"end":106.704994},{"sentences":[{"text":"We have an overall information technology department for the","start":107.005,"end":113.564995,"sentiment":"neutral","sentiment_score":-0.016117902679575816}],"sentiment":"neutral","sentiment_score":-0.016117902679575816,"channel":1,"num_words":9,"start":107.005,"end":113.564995},{"sentences":[{"text":"Mhmm.","start":113.325,"end":113.825,"sentiment":"neutral","sentiment_score":-0.005674160085618496}],"sentiment":"neutral","sentiment_score":-0.005674160085618496,"channel":0,"num_words":1,"start":113.325,"end":113.825},{"sentences":[{"text":"Tasmanian government.","start":113.564995,"end":114.784996,"sentiment":"neutral","sentiment_score":-0.007939157541841269},{"text":"And if you go to their website, you'll find there's people that are all interested in what you're talking about, and they're already dealing with Microsoft products and whatnot.","start":115.7,"end":126.28,"sentiment":"neutral","sentiment_score":0.00988170578433522},{"text":"But I'm in a small branch in the low end","start":127.06,"end":129.88,"sentiment":"neutral","sentiment_score":-0.008319107815623283}],"sentiment":"neutral","sentiment_score":0.0045731725489220965,"channel":1,"num_words":41,"start":113.564995,"end":129.88},{"sentences":[{"text":"Uh-huh.","start":129.83499,"end":130.33499,"sentiment":"neutral","sentiment_score":-0.008010356687009335}],"sentiment":"neutral","sentiment_score":-0.008010356687009335,"channel":0,"num_words":1,"start":129.83499,"end":130.33499},{"sentences":[{"text":"of that department that deals with cancer treatment machines and IT management of those cancer treatment machines.","start":130.02,"end":138.805,"sentiment":"neutral","sentiment_score":-0.0056879168705028646},{"text":"But everything IT related, everything purchase related goes back to our IT","start":138.805,"end":142.5,"sentiment":"neutral","sentiment_score":-0.00821278104558587}],"sentiment":"neutral","sentiment_score":-0.006732688253295833,"channel":1,"num_words":29,"start":130.02,"end":142.5},{"sentences":[{"text":"Uh-huh.","start":147.08,"end":147.58,"sentiment":"neutral","sentiment_score":-0.005957961548119783},{"text":"Alright.","start":148.36,"end":148.86,"sentiment":"neutral","sentiment_score":0.07612603902816772},{"text":"I got it, sir.","start":149.08,"end":150.14,"sentiment":"neutral","sentiment_score":0.12276430986821651},{"text":"No worries.","start":150.76,"end":151.64,"sentiment":"neutral","sentiment_score":0.19980326294898987},{"text":"But thank you so much for answering my call again, Damien.","start":151.64,"end":154.37999,"sentiment":"positive","sentiment_score":0.4624183773994446}],"sentiment":"neutral","sentiment_score":0.3182859996970939,"channel":0,"num_words":19,"start":147.08,"end":154.37999},{"sentences":[{"text":"Alright.","start":155.95999,"end":156.44,"sentiment":"neutral","sentiment_score":0.23543626070022583},{"text":"Thank you.","start":156.44,"end":157.18,"sentiment":"neutral","sentiment_score":0.31147196888923645}],"sentiment":"neutral","sentiment_score":0.2861267328262329,"channel":0,"num_words":3,"start":155.95999,"end":157.18}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, calls Damien to introduce their company and offer their services to Damien's government employee, who is a high level IT manager in the Tas----\nThe representative from Cloud Solution IT is trying to arrange an introductory meeting with Damien's CTO to introduce their services and offer their products. Damien explains that his job is in the Yep. Government department and that everything purchase related goes back to their IT department. Ronald thanks Damien for answering his call and ends the conversation."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Yeah.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.11966212838888168},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.36376258730888367},{"text":"Damien, it's Ronald from Cloud Solution IT. How are you doing today? Yeah.","start_word":3,"end_word":15,"sentiment":"neutral","sentiment_score":0.23667173087596893},{"text":"Good.","start_word":16,"end_word":16,"sentiment":"positive","sentiment_score":0.3637866973876953},{"text":"Alright.","start_word":17,"end_word":17,"sentiment":"neutral","sentiment_score":0.28765007853507996},{"text":"Okay. That's wonderful.","start_word":18,"end_word":20,"sentiment":"positive","sentiment_score":0.6603790521621704},{"text":"Damien, I hope you still remember the company, because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, Damien, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. The the the issue I have is I work in a in a Yep. Government. lower division in Sorry? engineering, and you are looking for our IT department. This is a large organization that has a complete IT department, and it's completely high level than I'm at. Alright. Sir, but I understand your your job role is is an IT manager, sir. IT manager and engineering for cancer treatment machines in the Tasmanian government department. Alright. So it it has nothing to do with the information technology? We have an overall information technology department for Mhmm. the Tasmanian government. And if you go to their website, you'll find there's people that are all interested in what you're talking about, and they're already dealing with Microsoft products and whatnot. But I'm in a small branch in the low end Uh-huh. of that department that deals with cancer treatment machines and IT management of those cancer treatment machines. But everything IT related, everything purchase related goes back to our IT Uh-huh. Alright. I got it, sir. No worries.","start_word":21,"end_word":318,"sentiment":"neutral","sentiment_score":0.02913662791252136},{"text":"But thank you so much for answering my call again, Damien.","start_word":319,"end_word":329,"sentiment":"positive","sentiment_score":0.4576862454414368},{"text":"Alright.","start_word":330,"end_word":330,"sentiment":"neutral","sentiment_score":0.23543626070022583},{"text":"Thank you.","start_word":331,"end_word":332,"sentiment":"positive","sentiment_score":0.3630420565605163}],"average":{"sentiment":"neutral","sentiment_score":0.07058922519767862}}}}