{"metadata":{"transaction_key":"deprecated","request_id":"019daf06-a6d1-7a51-83c3-2a3138f96e95","sha256":"03ff182fdba8d32a8b0e60634dffb7ebdd2a177424e2d1d54c7ee4eb066193b0","created":"2026-04-21T07:52:25.451Z","duration":563.6879,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1620,"output_tokens":101},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1850,"output_tokens":1854},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1850,"output_tokens":115}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Airedale tech support. Yeah. How can I assist you today? Yes. I'm good. Thanks for asking. How are you? Yeah. Let me just check the record. Am I speaking with Luke Humphreys? Yeah. Just wanted to check-in because on our end, the service at the edge is still offline if you need assistance in setting it up. Mhmm. Okay. I see. May I know the make and model of the router? First, to check on maybe that it's not compatible. Mhmm. Asus. RD. AcesRD. RT. Okay. Mhmm. A X. 52. That's it. ASUS RTDashAX52. Okay. Is it okay if I put you on hold? Let me just check the router. Okay. You're welcome. Hello, Luke? Yes. Hello. Yeah. Hello. Thank you for waiting. Upon checking the router, it says it that router has a PPPoE authentication that we need to connect it to the Wi Fi. So that should be working fine unless that it's still connected with the previous ISP or we cannot configure it manually. Can we try to configure it while I'm on the phone again? Yeah. Mhmm. May I know the indicator light of the router? What color is it? Is it red, orange, green? The Internet one. Internet light. Yeah. Okay. Sure. Okay. I see. Is the router plugged into the NTD box, the lockbox on your wall? On to the new wall. Mhmm. Okay. And is this at the one port on your router, w a n port? Okay. Can you look underneath the router? There's a sticker with your Wi Fi information. Mhmm. Can we full reset again the router? Yeah. Mhmm. Is it the reset button or just the turn off power button? Mhmm. Is there a reset button? Mhmm. Okay. But are you able to connect with that router or no also? Mhmm. Is that mhmm. Is that the IP address also at the back details of the router or there's other IP address or a default access? Okay. It's the same one with the details. Okay. I see. So maybe there's a fault with the router. Is that your router or a router from the previous tenant? Okay. Okay, sir. Let yeah. Let's try the your router. Let's see if it'll work. Then if mhmm. Mhmm. And if you're into any issues or you need assistance again, just give us a callback so we can assist you if ever. Mhmm. Yeah. There's a month free. So the one you made the payment is the upfront payment. So that covers the your first month of the plan. So let me just check. You sign mhmm. Yeah. So you signed up April 20 yesterday. So the free month is April April 21. Sorry. April 20 to May 20. That's the free month. Then the one you made the payment, which is the upfront, will cover the May twenty one. Yeah. May 21 to June 21. So yeah. So the mhmm. The first invoice, you receive it on July. Yeah. Sorry. June 22. Sorry. The first day. Mhmm. Yeah. Anything else? Mhmm. Okay. You're welcome. Just give us a callback then tomorrow, yeah, if ever. Have a great day. Bye.","confidence":0.9941406,"words":[{"word":"hello","start":1.92,"end":2.32,"confidence":0.9890137,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.12511034309864044},{"word":"good","start":2.32,"end":2.56,"confidence":0.99609375,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.330872118473053},{"word":"afternoon","start":2.56,"end":3.06,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.30675917863845825},{"word":"this","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.21347686648368835},{"word":"is","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2351401448249817},{"word":"maureen","start":3.52,"end":4.02,"confidence":0.87890625,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.32195043563842773},{"word":"from","start":4.4,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.25070270895957947},{"word":"airedale","start":4.7999997,"end":5.2799997,"confidence":0.75113934,"punctuated_word":"Airedale","sentiment":"neutral","sentiment_score":0.2515464425086975},{"word":"tech","start":5.2799997,"end":5.52,"confidence":0.9140625,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.3340947926044464},{"word":"support","start":5.52,"end":6.02,"confidence":0.9909668,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.2511434555053711},{"word":"yeah","start":6.16,"end":6.3999996,"confidence":0.7746582,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.181243896484375},{"word":"how","start":6.3999996,"end":6.48,"confidence":0.99609375,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.14244990050792694},{"word":"can","start":6.48,"end":6.72,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11695616692304613},{"word":"i","start":6.72,"end":6.7999997,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.145672008395195},{"word":"assist","start":6.7999997,"end":7.12,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.14778846502304077},{"word":"you","start":7.12,"end":7.2,"confidence":0.9863281,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1903979778289795},{"word":"today","start":7.2,"end":7.7,"confidence":0.8041992,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.17848621308803558},{"word":"yes","start":8.639999,"end":8.96,"confidence":0.842041,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.3255726993083954},{"word":"i'm","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4786800742149353},{"word":"good","start":9.2,"end":9.44,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5748034119606018},{"word":"thanks","start":9.44,"end":9.679999,"confidence":0.9980469,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.6709848642349243},{"word":"for","start":9.679999,"end":9.84,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6793217658996582},{"word":"asking","start":9.84,"end":10.16,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.6309493780136108},{"word":"how","start":10.16,"end":10.32,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.32669195532798767},{"word":"are","start":10.32,"end":10.48,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.3168819844722748},{"word":"you","start":10.48,"end":10.98,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.3640071749687195},{"word":"yeah","start":19.755,"end":20.255,"confidence":0.76586914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016975004225969315},{"word":"let","start":21.035,"end":21.435,"confidence":0.31323242,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.010309349745512009},{"word":"me","start":21.435,"end":21.755,"confidence":0.9902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0092567540705204},{"word":"just","start":21.755,"end":21.994999,"confidence":0.9716797,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.01499449834227562},{"word":"check","start":21.994999,"end":22.395,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.016257524490356445},{"word":"the","start":22.395,"end":22.555,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006307501345872879},{"word":"record","start":22.555,"end":23.055,"confidence":0.99560547,"punctuated_word":"record.","sentiment":"neutral","sentiment_score":0.0109798526391387},{"word":"am","start":23.595,"end":23.755,"confidence":0.95410156,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.00497281551361084},{"word":"i","start":23.755,"end":23.915,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.006562110036611557},{"word":"speaking","start":23.915,"end":24.314999,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.0054428111761808395},{"word":"with","start":24.314999,"end":24.555,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.002582363784313202},{"word":"luke","start":24.555,"end":25.035,"confidence":0.8857422,"punctuated_word":"Luke","sentiment":"neutral","sentiment_score":0.01007109321653843},{"word":"humphreys","start":25.035,"end":25.535,"confidence":0.69954425,"punctuated_word":"Humphreys?","sentiment":"neutral","sentiment_score":0.025405924767255783},{"word":"yeah","start":27.355,"end":27.855,"confidence":0.94140625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.048580434173345566},{"word":"just","start":28.154999,"end":28.314999,"confidence":0.9291992,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.00242837518453598},{"word":"wanted","start":28.314999,"end":28.715,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.01748666539788246},{"word":"to","start":28.715,"end":28.875,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004179991781711578},{"word":"check-in","start":28.875,"end":29.355,"confidence":0.99902344,"punctuated_word":"check-in","sentiment":"neutral","sentiment_score":0.0027927360497415066},{"word":"because","start":29.355,"end":29.855,"confidence":0.6972656,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0509343296289444},{"word":"on","start":30.85,"end":31.09,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.037678059190511703},{"word":"our","start":31.09,"end":31.17,"confidence":0.76464844,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.019176915287971497},{"word":"end","start":31.17,"end":31.67,"confidence":0.9111328,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":-0.02609553560614586},{"word":"the","start":32.29,"end":32.61,"confidence":0.94970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05154116824269295},{"word":"service","start":32.61,"end":33.11,"confidence":0.99316406,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.03844537585973739},{"word":"at","start":33.170002,"end":33.25,"confidence":0.8720703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.03794138133525848},{"word":"the","start":33.25,"end":33.41,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03125699609518051},{"word":"edge","start":33.41,"end":33.65,"confidence":0.5136719,"punctuated_word":"edge","sentiment":"neutral","sentiment_score":-0.0035504326224327087},{"word":"is","start":33.65,"end":33.89,"confidence":0.98535156,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.061297379434108734},{"word":"still","start":33.89,"end":34.13,"confidence":0.9394531,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.07602708786725998},{"word":"offline","start":34.13,"end":34.63,"confidence":0.9951172,"punctuated_word":"offline","sentiment":"neutral","sentiment_score":-0.01603485643863678},{"word":"if","start":35.170002,"end":35.41,"confidence":0.4025879,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.015375737100839617},{"word":"you","start":35.41,"end":35.49,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.027020111680030823},{"word":"need","start":35.49,"end":35.73,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.03664122521877289},{"word":"assistance","start":35.73,"end":36.23,"confidence":0.9667969,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":-0.013688337057828903},{"word":"in","start":36.29,"end":36.45,"confidence":0.8076172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.033825408667325974},{"word":"setting","start":36.45,"end":36.85,"confidence":1.0,"punctuated_word":"setting","sentiment":"neutral","sentiment_score":0.003589145839214325},{"word":"it","start":36.85,"end":37.010002,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.005128622055053711},{"word":"up","start":37.010002,"end":37.510002,"confidence":0.95532227,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.01316383108496666},{"word":"mhmm","start":51.385002,"end":51.885002,"confidence":0.9602051,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.1926777809858322},{"word":"okay","start":69.995,"end":70.235,"confidence":0.7414551,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07199274003505707},{"word":"i","start":70.235,"end":70.395,"confidence":0.97265625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.054127104580402374},{"word":"see","start":70.395,"end":70.895,"confidence":0.9951172,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.05643196776509285},{"word":"may","start":71.115,"end":71.354996,"confidence":0.87841797,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.04406343773007393},{"word":"i","start":71.354996,"end":71.435,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04621348530054093},{"word":"know","start":71.435,"end":71.755,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.035020530223846436},{"word":"the","start":71.755,"end":72.075,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.042144328355789185},{"word":"make","start":72.075,"end":72.315,"confidence":0.9980469,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.031356483697891235},{"word":"and","start":72.315,"end":72.555,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03233793005347252},{"word":"model","start":72.555,"end":72.875,"confidence":1.0,"punctuated_word":"model","sentiment":"neutral","sentiment_score":-0.0465516597032547},{"word":"of","start":72.875,"end":73.034996,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03713260963559151},{"word":"the","start":73.034996,"end":73.195,"confidence":0.97265625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04763467609882355},{"word":"router","start":73.195,"end":73.695,"confidence":0.80810547,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.04579159617424011},{"word":"first","start":74.635,"end":74.875,"confidence":0.72558594,"punctuated_word":"First,","sentiment":"neutral","sentiment_score":-0.09164094924926758},{"word":"to","start":74.875,"end":75.115,"confidence":0.91845703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10607513040304184},{"word":"check","start":75.115,"end":75.354996,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.09788407385349274},{"word":"on","start":75.354996,"end":75.595,"confidence":0.43579102,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1344674676656723},{"word":"maybe","start":75.595,"end":76.095,"confidence":0.75683594,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.174700528383255},{"word":"that","start":76.155,"end":76.395,"confidence":0.7265625,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16441157460212708},{"word":"it's","start":76.395,"end":76.635,"confidence":0.7714844,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.15688630938529968},{"word":"not","start":76.635,"end":76.955,"confidence":0.99609375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.16954931616783142},{"word":"compatible","start":76.955,"end":77.455,"confidence":0.9453125,"punctuated_word":"compatible.","sentiment":"neutral","sentiment_score":-0.15596967935562134},{"word":"mhmm","start":78.555,"end":79.055,"confidence":0.9890137,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03507189452648163},{"word":"asus","start":80.875,"end":81.375,"confidence":0.53564453,"punctuated_word":"Asus.","sentiment":"neutral","sentiment_score":-0.026743151247501373},{"word":"rd","start":96.26,"end":97.0,"confidence":0.67248535,"punctuated_word":"RD.","sentiment":"neutral","sentiment_score":-0.011405016295611858},{"word":"acesrd","start":97.355,"end":98.495,"confidence":0.7777507,"punctuated_word":"AcesRD.","sentiment":"neutral","sentiment_score":-0.01045269425958395},{"word":"rt","start":101.915,"end":102.635,"confidence":0.8885498,"punctuated_word":"RT.","sentiment":"neutral","sentiment_score":-0.01051643304526806},{"word":"okay","start":102.635,"end":103.135,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.00017418432980775833},{"word":"mhmm","start":107.035,"end":107.275,"confidence":0.90930176,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.003248342080041766},{"word":"a","start":107.275,"end":107.515,"confidence":0.70947266,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.004250845871865749},{"word":"x","start":107.515,"end":108.015,"confidence":0.8996582,"punctuated_word":"X.","sentiment":"neutral","sentiment_score":-0.006689206697046757},{"word":"52","start":108.395004,"end":109.375,"confidence":0.8762207,"punctuated_word":"52.","sentiment":"neutral","sentiment_score":-0.003356322180479765},{"word":"that's","start":111.435005,"end":111.755005,"confidence":0.9448242,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.013402227312326431},{"word":"it","start":111.755005,"end":112.08,"confidence":0.8486328,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.008601780980825424},{"word":"asus","start":112.560005,"end":113.060005,"confidence":0.35961914,"punctuated_word":"ASUS","sentiment":"neutral","sentiment_score":0.009885027073323728},{"word":"rtdashax52","start":113.200005,"end":116.5,"confidence":0.95737714,"punctuated_word":"RTDashAX52.","sentiment":"neutral","sentiment_score":0.005540384911000729},{"word":"okay","start":118.0,"end":118.48,"confidence":0.97924805,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02150859870016575},{"word":"is","start":118.48,"end":118.72,"confidence":0.9394531,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.016833409667015076},{"word":"it","start":118.72,"end":118.880005,"confidence":0.9790039,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.016438517719507217},{"word":"okay","start":118.880005,"end":119.12,"confidence":0.9980469,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.012188509106636047},{"word":"if","start":119.12,"end":119.28,"confidence":0.99121094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.008474772796034813},{"word":"i","start":119.28,"end":119.36,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0015809163451194763},{"word":"put","start":119.36,"end":119.6,"confidence":0.99121094,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.006142554804682732},{"word":"you","start":119.6,"end":119.68,"confidence":0.6196289,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.006704224273562431},{"word":"on","start":119.68,"end":119.840004,"confidence":0.9013672,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.006086278706789017},{"word":"hold","start":119.840004,"end":120.08,"confidence":0.96972656,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":-0.007505464367568493},{"word":"let","start":120.08,"end":120.240005,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.02509872242808342},{"word":"me","start":120.240005,"end":120.4,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0256979838013649},{"word":"just","start":120.4,"end":120.72,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.017860479652881622},{"word":"check","start":120.72,"end":120.96,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.03717596083879471},{"word":"the","start":120.96,"end":121.12,"confidence":0.7963867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015744205564260483},{"word":"router","start":121.12,"end":121.62,"confidence":0.9995117,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.025504570454359055},{"word":"okay","start":123.36,"end":123.86,"confidence":0.9526367,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1835174858570099},{"word":"you're","start":124.0,"end":124.32,"confidence":0.99853516,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.24940024316310885},{"word":"welcome","start":124.32,"end":124.82,"confidence":0.99902344,"punctuated_word":"welcome.","sentiment":"neutral","sentiment_score":0.27576401829719543},{"word":"hello","start":184.765,"end":185.24501,"confidence":0.7470703,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.06935808062553406},{"word":"luke","start":185.24501,"end":185.74501,"confidence":0.86938477,"punctuated_word":"Luke?","sentiment":"neutral","sentiment_score":0.07004565745592117},{"word":"yes","start":188.685,"end":188.925,"confidence":0.98461914,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07895635068416595},{"word":"hello","start":188.925,"end":189.425,"confidence":0.87060547,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.07300381362438202},{"word":"yeah","start":189.565,"end":189.88501,"confidence":0.91625977,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08780106902122498},{"word":"hello","start":189.88501,"end":190.365,"confidence":0.9980469,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.14391404390335083},{"word":"thank","start":190.365,"end":190.52501,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3191086947917938},{"word":"you","start":190.52501,"end":190.685,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3518437445163727},{"word":"for","start":190.685,"end":190.925,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.45868194103240967},{"word":"waiting","start":190.925,"end":191.425,"confidence":1.0,"punctuated_word":"waiting.","sentiment":"neutral","sentiment_score":0.10182935744524002},{"word":"upon","start":191.645,"end":192.045,"confidence":1.0,"punctuated_word":"Upon","sentiment":"neutral","sentiment_score":-0.02185584045946598},{"word":"checking","start":192.045,"end":192.445,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.03699304908514023},{"word":"the","start":192.445,"end":192.60501,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.001896195113658905},{"word":"router","start":192.60501,"end":193.10501,"confidence":0.99658203,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.004176978021860123},{"word":"it","start":194.045,"end":194.285,"confidence":0.78125,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06608860194683075},{"word":"says","start":194.285,"end":194.685,"confidence":0.99902344,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.014731384813785551},{"word":"it","start":194.685,"end":194.925,"confidence":0.9350586,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.01310114562511444},{"word":"that","start":195.085,"end":195.485,"confidence":0.90722656,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.022722147405147552},{"word":"router","start":195.485,"end":195.985,"confidence":0.5986328,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.01954863965511322},{"word":"has","start":196.045,"end":196.205,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.016935475170612335},{"word":"a","start":196.205,"end":196.705,"confidence":0.95947266,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0053461529314517975},{"word":"pppoe","start":197.04001,"end":197.54001,"confidence":0.84680176,"punctuated_word":"PPPoE","sentiment":"neutral","sentiment_score":0.00013368390500545502},{"word":"authentication","start":198.56,"end":198.8,"confidence":0.9970703,"punctuated_word":"authentication","sentiment":"neutral","sentiment_score":0.014554925262928007},{"word":"that","start":198.8,"end":199.12001,"confidence":0.9199219,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.005819946527481079},{"word":"we","start":199.12001,"end":199.36,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.035322606563568115},{"word":"need","start":199.36,"end":199.52,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.02552606165409088},{"word":"to","start":199.52,"end":200.02,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01867432147264481},{"word":"connect","start":200.48,"end":200.8,"confidence":0.8095703,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.009354725480079653},{"word":"it","start":200.8,"end":201.04001,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02237559854984283},{"word":"to","start":201.04001,"end":201.12,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02865789085626602},{"word":"the","start":201.12,"end":201.52,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01004229485988617},{"word":"wi","start":201.52,"end":201.76001,"confidence":0.97265625,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.008253984153270721},{"word":"fi","start":201.76001,"end":202.26001,"confidence":0.8564453,"punctuated_word":"Fi.","sentiment":"neutral","sentiment_score":0.023324429988861084},{"word":"so","start":202.32,"end":202.64,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08889515697956085},{"word":"that","start":202.64,"end":202.96,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.18643352389335632},{"word":"should","start":202.96,"end":203.12,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.10711117088794708},{"word":"be","start":203.12,"end":203.36,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1369551420211792},{"word":"working","start":203.36,"end":203.84,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.1396019011735916},{"word":"fine","start":203.84,"end":204.34,"confidence":1.0,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.1206149309873581},{"word":"unless","start":204.72,"end":205.22,"confidence":0.5361328,"punctuated_word":"unless","sentiment":"neutral","sentiment_score":-0.02225352078676224},{"word":"that","start":206.16,"end":206.32,"confidence":0.91015625,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.058328256011009216},{"word":"it's","start":206.32,"end":206.64,"confidence":0.8796387,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.09427735209465028},{"word":"still","start":206.64,"end":206.96,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.11666470766067503},{"word":"connected","start":206.96,"end":207.46,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.13471493124961853},{"word":"with","start":207.52,"end":207.84,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.13677436113357544},{"word":"the","start":207.84,"end":208.08,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10611863434314728},{"word":"previous","start":208.08,"end":208.58,"confidence":1.0,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":-0.07941094040870667},{"word":"isp","start":208.64,"end":209.12,"confidence":0.99609375,"punctuated_word":"ISP","sentiment":"neutral","sentiment_score":-0.0780988335609436},{"word":"or","start":209.12,"end":209.62,"confidence":0.64160156,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.13337095081806183},{"word":"we","start":209.875,"end":210.035,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.16380906105041504},{"word":"cannot","start":210.035,"end":210.435,"confidence":0.9980469,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.20016486942768097},{"word":"configure","start":210.435,"end":210.915,"confidence":1.0,"punctuated_word":"configure","sentiment":"neutral","sentiment_score":-0.07568994164466858},{"word":"it","start":210.915,"end":211.155,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.13687275350093842},{"word":"manually","start":211.155,"end":211.655,"confidence":0.86987305,"punctuated_word":"manually.","sentiment":"neutral","sentiment_score":-0.1648276448249817},{"word":"can","start":212.19499,"end":212.355,"confidence":0.7207031,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.023378677666187286},{"word":"we","start":212.355,"end":212.675,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.016278183087706566},{"word":"try","start":212.675,"end":212.995,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.03252827376127243},{"word":"to","start":212.995,"end":213.315,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.026847397908568386},{"word":"configure","start":213.315,"end":213.795,"confidence":1.0,"punctuated_word":"configure","sentiment":"neutral","sentiment_score":-0.014780987054109572},{"word":"it","start":213.795,"end":214.295,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.019846905022859573},{"word":"while","start":214.355,"end":214.675,"confidence":0.9970703,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.015594050288200378},{"word":"i'm","start":214.675,"end":214.915,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.01361676212400198},{"word":"on","start":214.915,"end":215.075,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.013315679505467417},{"word":"the","start":215.075,"end":215.155,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01670452579855919},{"word":"phone","start":215.155,"end":215.655,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.026089660823345184},{"word":"again","start":216.355,"end":216.855,"confidence":0.9741211,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.0019432557746768},{"word":"yeah","start":217.795,"end":218.295,"confidence":0.7453613,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0023523755371570587},{"word":"mhmm","start":219.315,"end":219.815,"confidence":0.96398926,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0074882204644382},{"word":"may","start":220.11499,"end":220.355,"confidence":0.98828125,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.007763687521219253},{"word":"i","start":220.355,"end":220.435,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.001722073182463646},{"word":"know","start":220.435,"end":220.675,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.0012883450835943222},{"word":"the","start":220.675,"end":220.995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005028918385505676},{"word":"indicator","start":220.995,"end":221.495,"confidence":0.9980469,"punctuated_word":"indicator","sentiment":"neutral","sentiment_score":0.011775553226470947},{"word":"light","start":221.555,"end":221.795,"confidence":0.9980469,"punctuated_word":"light","sentiment":"neutral","sentiment_score":0.0009598322212696077},{"word":"of","start":221.795,"end":221.955,"confidence":0.83447266,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.000207558274269104},{"word":"the","start":221.955,"end":222.11499,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0009488165378570556},{"word":"router","start":222.11499,"end":222.61499,"confidence":0.99609375,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.007649612613022327},{"word":"what","start":223.71,"end":223.95,"confidence":0.99609375,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.0005584042519330978},{"word":"color","start":223.95,"end":224.19,"confidence":0.99902344,"punctuated_word":"color","sentiment":"neutral","sentiment_score":0.0050958991050720215},{"word":"is","start":224.19,"end":224.35,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0013902653008699415},{"word":"it","start":224.35,"end":224.75,"confidence":0.9980469,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.0014404095709323883},{"word":"is","start":224.75,"end":224.99,"confidence":0.9140625,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.011346329003572464},{"word":"it","start":224.99,"end":225.23,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0034992247819900513},{"word":"red","start":225.23,"end":225.73,"confidence":0.9885254,"punctuated_word":"red,","sentiment":"neutral","sentiment_score":-0.0027384907007217407},{"word":"orange","start":225.87,"end":226.37,"confidence":0.99902344,"punctuated_word":"orange,","sentiment":"neutral","sentiment_score":-0.0045404392294585705},{"word":"green","start":226.51,"end":227.01,"confidence":0.9970703,"punctuated_word":"green?","sentiment":"neutral","sentiment_score":-0.004957818426191807},{"word":"the","start":233.63,"end":233.87,"confidence":0.82714844,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.041459277272224426},{"word":"internet","start":233.87,"end":234.37,"confidence":0.95410156,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.061508264392614365},{"word":"one","start":234.43,"end":234.795,"confidence":0.85961914,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.04451078921556473},{"word":"internet","start":235.19499,"end":235.69499,"confidence":0.93603516,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.10096511989831924},{"word":"light","start":235.755,"end":236.255,"confidence":0.95581055,"punctuated_word":"light.","sentiment":"neutral","sentiment_score":-0.05713550001382828},{"word":"yeah","start":241.83499,"end":242.075,"confidence":0.9597168,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06058179587125778},{"word":"okay","start":242.075,"end":242.395,"confidence":0.98706055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.022764908149838448},{"word":"sure","start":242.395,"end":242.895,"confidence":0.9980469,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":-0.0018597878515720367},{"word":"okay","start":263.565,"end":263.88498,"confidence":0.9526367,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0020185615867376328},{"word":"i","start":263.88498,"end":264.04498,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.006003398448228836},{"word":"see","start":264.04498,"end":264.54498,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.005266309715807438},{"word":"is","start":265.245,"end":265.485,"confidence":0.89746094,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.005546979606151581},{"word":"the","start":265.485,"end":265.88498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0071969665586948395},{"word":"router","start":265.88498,"end":266.38498,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.0016154684126377106},{"word":"plugged","start":266.44498,"end":266.60498,"confidence":0.9560547,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":0.008019814267754555},{"word":"into","start":266.60498,"end":267.085,"confidence":0.671875,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.009203732013702393},{"word":"the","start":267.085,"end":267.405,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0007601194083690643},{"word":"ntd","start":267.405,"end":267.905,"confidence":0.61694336,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":0.0060249920934438705},{"word":"box","start":267.965,"end":268.365,"confidence":0.73547363,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":-0.0023238249123096466},{"word":"the","start":268.365,"end":268.865,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00005963817238807678},{"word":"lockbox","start":269.32498,"end":269.82498,"confidence":0.83447266,"punctuated_word":"lockbox","sentiment":"neutral","sentiment_score":-0.006878464482724667},{"word":"on","start":269.965,"end":270.205,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0006748586893081665},{"word":"your","start":270.205,"end":270.365,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.010361995548009872},{"word":"wall","start":270.365,"end":270.865,"confidence":0.8125,"punctuated_word":"wall?","sentiment":"neutral","sentiment_score":-0.006112995557487011},{"word":"on","start":271.72498,"end":271.88498,"confidence":0.25097656,"punctuated_word":"On","sentiment":"neutral","sentiment_score":0.013229778036475182},{"word":"to","start":271.88498,"end":272.04498,"confidence":0.30249023,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006534619256854057},{"word":"the","start":272.04498,"end":272.205,"confidence":0.7036133,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006831305101513863},{"word":"new","start":272.205,"end":272.365,"confidence":0.61816406,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.003413975238800049},{"word":"wall","start":272.365,"end":272.685,"confidence":0.84277344,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":0.007141242735087872},{"word":"mhmm","start":272.685,"end":273.185,"confidence":0.975708,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02864941395819187},{"word":"okay","start":280.21,"end":280.71,"confidence":0.9160156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03231663256883621},{"word":"and","start":280.84998,"end":281.33,"confidence":0.97509766,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.021416397765278816},{"word":"is","start":281.33,"end":281.49,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.015298491343855858},{"word":"this","start":281.49,"end":281.65,"confidence":0.77685547,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02379218302667141},{"word":"at","start":281.65,"end":281.88998,"confidence":0.5986328,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.014900822192430496},{"word":"the","start":281.88998,"end":282.13,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02572164870798588},{"word":"one","start":282.13,"end":282.37,"confidence":0.6694336,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.018892167136073112},{"word":"port","start":282.37,"end":282.69,"confidence":0.99902344,"punctuated_word":"port","sentiment":"neutral","sentiment_score":0.016178010031580925},{"word":"on","start":282.69,"end":282.93,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.014503633603453636},{"word":"your","start":282.93,"end":283.09,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01667337492108345},{"word":"router","start":283.09,"end":283.59,"confidence":0.779541,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.015993792563676834},{"word":"w","start":283.72998,"end":284.13,"confidence":0.90527344,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.01403784193098545},{"word":"a","start":284.13,"end":284.28998,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.014872623607516289},{"word":"n","start":284.28998,"end":284.53,"confidence":0.99609375,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.012316766194999218},{"word":"port","start":284.53,"end":285.03,"confidence":0.9941406,"punctuated_word":"port?","sentiment":"neutral","sentiment_score":0.007392699830234051},{"word":"okay","start":287.16998,"end":287.66998,"confidence":0.8833008,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02202761545777321},{"word":"can","start":288.115,"end":288.195,"confidence":0.99609375,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.012574248015880585},{"word":"you","start":288.195,"end":288.355,"confidence":0.86572266,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01087736152112484},{"word":"look","start":288.355,"end":288.675,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.01176907867193222},{"word":"underneath","start":288.675,"end":289.175,"confidence":0.99902344,"punctuated_word":"underneath","sentiment":"neutral","sentiment_score":0.021051578223705292},{"word":"the","start":289.235,"end":289.395,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00907648354768753},{"word":"router","start":289.395,"end":289.895,"confidence":0.99365234,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.011011130176484585},{"word":"there's","start":290.035,"end":290.355,"confidence":0.9375,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.007706764619797468},{"word":"a","start":290.355,"end":290.51498,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.012540910392999647},{"word":"sticker","start":290.51498,"end":291.01498,"confidence":0.9873047,"punctuated_word":"sticker","sentiment":"neutral","sentiment_score":0.01334959827363491},{"word":"with","start":291.07498,"end":291.315,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.01268654316663742},{"word":"your","start":291.315,"end":291.815,"confidence":0.97509766,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.007664956152439117},{"word":"wi","start":294.035,"end":294.275,"confidence":0.9223633,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.00751105323433876},{"word":"fi","start":294.275,"end":294.595,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.014922648668289185},{"word":"information","start":294.595,"end":295.095,"confidence":0.9914551,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":0.0072018858045339584},{"word":"mhmm","start":301.07498,"end":301.235,"confidence":0.9246826,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.011717790737748146},{"word":"can","start":301.235,"end":301.475,"confidence":0.9941406,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.04522179439663887},{"word":"we","start":301.475,"end":301.975,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.035006701946258545},{"word":"full","start":303.00998,"end":303.33,"confidence":0.86035156,"punctuated_word":"full","sentiment":"neutral","sentiment_score":-0.03184279799461365},{"word":"reset","start":303.33,"end":303.72998,"confidence":1.0,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.029502518475055695},{"word":"again","start":303.72998,"end":304.05,"confidence":0.97802734,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.030320093035697937},{"word":"the","start":304.05,"end":304.21,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.057659123092889786},{"word":"router","start":304.21,"end":304.71,"confidence":1.0,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.04335780441761017},{"word":"yeah","start":311.00998,"end":311.50998,"confidence":0.9189453,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05375434085726738},{"word":"mhmm","start":311.88998,"end":312.38998,"confidence":0.9517822,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.06815167516469955},{"word":"is","start":313.33,"end":313.49,"confidence":0.9760742,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.0484037846326828},{"word":"it","start":313.49,"end":313.72998,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04511155933141709},{"word":"the","start":313.72998,"end":313.96997,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0617741197347641},{"word":"reset","start":313.96997,"end":314.37,"confidence":1.0,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.06684989482164383},{"word":"button","start":314.37,"end":314.77,"confidence":1.0,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.06660393625497818},{"word":"or","start":314.77,"end":315.00998,"confidence":0.94140625,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06594602763652802},{"word":"just","start":315.00998,"end":315.25,"confidence":0.96777344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06479188799858093},{"word":"the","start":315.25,"end":315.65,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07379558682441711},{"word":"turn","start":315.65,"end":315.96997,"confidence":0.99902344,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.08253011107444763},{"word":"off","start":315.96997,"end":316.335,"confidence":0.99316406,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.09514468908309937},{"word":"power","start":316.655,"end":316.815,"confidence":1.0,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.08514074236154556},{"word":"button","start":316.815,"end":317.315,"confidence":0.99902344,"punctuated_word":"button?","sentiment":"neutral","sentiment_score":-0.059596069157123566},{"word":"mhmm","start":323.85498,"end":324.35498,"confidence":0.8510742,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.045220259577035904},{"word":"is","start":325.775,"end":325.935,"confidence":0.9350586,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.08974865078926086},{"word":"there","start":325.935,"end":326.175,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.09807942807674408},{"word":"a","start":326.175,"end":326.41498,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11589164286851884},{"word":"reset","start":326.41498,"end":326.815,"confidence":1.0,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.1495055854320526},{"word":"button","start":326.815,"end":327.315,"confidence":0.9370117,"punctuated_word":"button?","sentiment":"neutral","sentiment_score":-0.10448825359344482},{"word":"mhmm","start":371.73502,"end":372.23502,"confidence":0.9395752,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07177404314279556},{"word":"okay","start":373.335,"end":373.655,"confidence":0.8371582,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.00826125219464302},{"word":"but","start":373.655,"end":373.895,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03141811490058899},{"word":"are","start":373.895,"end":374.055,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0224239993840456},{"word":"you","start":374.055,"end":374.215,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.008610809221863747},{"word":"able","start":374.215,"end":374.535,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.00031590647995471954},{"word":"to","start":374.535,"end":374.695,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009387750178575516},{"word":"connect","start":374.695,"end":375.015,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.024536047130823135},{"word":"with","start":375.015,"end":375.255,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.010816197842359545},{"word":"that","start":375.255,"end":375.415,"confidence":0.90722656,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.014298275113105774},{"word":"router","start":375.415,"end":375.915,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.012560959905385973},{"word":"or","start":375.975,"end":376.295,"confidence":0.9248047,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.015713287517428398},{"word":"no","start":376.295,"end":376.615,"confidence":0.9970703,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.03477491810917854},{"word":"also","start":376.615,"end":377.115,"confidence":0.9848633,"punctuated_word":"also?","sentiment":"neutral","sentiment_score":-0.02925456129014492},{"word":"mhmm","start":388.13,"end":388.21,"confidence":0.8847656,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.18048368394374847},{"word":"is","start":388.21,"end":388.45,"confidence":0.6279297,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.11907806247472764},{"word":"that","start":388.45,"end":388.95,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07739654928445816},{"word":"mhmm","start":389.09,"end":389.33,"confidence":0.92993164,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.07918908447027206},{"word":"is","start":389.33,"end":389.49,"confidence":0.9970703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.07583865523338318},{"word":"that","start":389.49,"end":389.73,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06665242463350296},{"word":"the","start":389.73,"end":389.89,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07546532899141312},{"word":"ip","start":389.89,"end":390.21,"confidence":1.0,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.07589983940124512},{"word":"address","start":390.21,"end":390.69,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.08939086645841599},{"word":"also","start":390.69,"end":391.01,"confidence":0.98535156,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.07303597033023834},{"word":"at","start":391.01,"end":391.51,"confidence":0.9243164,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.08594897389411926},{"word":"the","start":391.97,"end":392.13,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08451081067323685},{"word":"back","start":392.13,"end":392.37,"confidence":0.9526367,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.053266700357198715},{"word":"details","start":392.37,"end":392.77,"confidence":0.99902344,"punctuated_word":"details","sentiment":"neutral","sentiment_score":-0.07602493464946747},{"word":"of","start":392.77,"end":392.93,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.08543495088815689},{"word":"the","start":392.93,"end":393.09,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09670289605855942},{"word":"router","start":393.09,"end":393.57,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.0860702395439148},{"word":"or","start":393.57,"end":393.81,"confidence":0.45996094,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0771377757191658},{"word":"there's","start":393.81,"end":394.21,"confidence":0.9255371,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.10574912279844284},{"word":"other","start":394.21,"end":394.61,"confidence":0.9863281,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.09663116931915285},{"word":"ip","start":394.61,"end":394.93,"confidence":1.0,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.07503940910100937},{"word":"address","start":394.93,"end":395.43,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.07964774966239929},{"word":"or","start":396.37,"end":396.77,"confidence":0.8798828,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.08543606847524643},{"word":"a","start":396.77,"end":397.01,"confidence":0.9614258,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10055990517139436},{"word":"default","start":397.01,"end":397.49,"confidence":0.99902344,"punctuated_word":"default","sentiment":"neutral","sentiment_score":-0.10637332499027252},{"word":"access","start":397.49,"end":397.99,"confidence":0.9975586,"punctuated_word":"access?","sentiment":"neutral","sentiment_score":-0.10328912734985352},{"word":"okay","start":405.965,"end":406.365,"confidence":0.75561523,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.021063469350337986},{"word":"it's","start":406.365,"end":406.685,"confidence":0.99609375,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.0272129625082016},{"word":"the","start":406.685,"end":406.84497,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03000885993242264},{"word":"same","start":406.84497,"end":407.085,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.017130248248577118},{"word":"one","start":407.085,"end":407.585,"confidence":0.99609375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.029173005372285843},{"word":"with","start":407.72498,"end":408.04498,"confidence":0.9604492,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.02457369491457939},{"word":"the","start":408.04498,"end":408.44498,"confidence":0.94140625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.059964969754219055},{"word":"details","start":408.44498,"end":408.94498,"confidence":0.888916,"punctuated_word":"details.","sentiment":"neutral","sentiment_score":-0.04955640435218811},{"word":"okay","start":427.665,"end":428.065,"confidence":0.7907715,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.09585167467594148},{"word":"i","start":428.065,"end":428.145,"confidence":0.9790039,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11509086936712264},{"word":"see","start":428.145,"end":428.385,"confidence":0.9909668,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.10218875855207445},{"word":"so","start":428.385,"end":428.625,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.15860871970653534},{"word":"maybe","start":428.625,"end":428.945,"confidence":0.9863281,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.23954986035823825},{"word":"there's","start":428.945,"end":429.345,"confidence":0.98657227,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.30042728781700134},{"word":"a","start":429.345,"end":429.505,"confidence":0.9951172,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.342557430267334},{"word":"fault","start":429.505,"end":429.825,"confidence":0.9819336,"punctuated_word":"fault","sentiment":"negative","sentiment_score":-0.4165918827056885},{"word":"with","start":429.825,"end":430.065,"confidence":0.9589844,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.4572743773460388},{"word":"the","start":430.065,"end":430.305,"confidence":0.94921875,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4256192147731781},{"word":"router","start":430.305,"end":430.805,"confidence":0.9914551,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.2959291636943817},{"word":"is","start":431.025,"end":431.26498,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.14390961825847626},{"word":"that","start":431.26498,"end":431.425,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14274373650550842},{"word":"your","start":431.425,"end":431.665,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.14456170797348022},{"word":"router","start":431.665,"end":432.145,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.15107542276382446},{"word":"or","start":432.145,"end":432.465,"confidence":0.9741211,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1477677971124649},{"word":"a","start":432.465,"end":432.625,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16890159249305725},{"word":"router","start":432.625,"end":433.025,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.17554610967636108},{"word":"from","start":433.025,"end":433.345,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.16583122313022614},{"word":"the","start":433.345,"end":433.505,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1527642011642456},{"word":"previous","start":433.505,"end":434.005,"confidence":1.0,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":-0.1420915126800537},{"word":"tenant","start":434.54498,"end":435.04498,"confidence":0.97265625,"punctuated_word":"tenant?","sentiment":"neutral","sentiment_score":-0.13472893834114075},{"word":"okay","start":439.345,"end":439.845,"confidence":0.9326172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.14181046187877655},{"word":"okay","start":448.73,"end":449.13,"confidence":0.62719727,"punctuated_word":"Okay,","sentiment":"neutral","sentiment_score":0.07983197271823883},{"word":"sir","start":449.13,"end":449.63,"confidence":0.98706055,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.07450458407402039},{"word":"let","start":450.09,"end":450.25,"confidence":0.90527344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.05121642351150513},{"word":"yeah","start":450.33002,"end":450.57,"confidence":0.99121094,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.04870150983333587},{"word":"let's","start":450.57,"end":450.89,"confidence":0.99902344,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.030649935826659203},{"word":"try","start":450.89,"end":451.21002,"confidence":0.99902344,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.02954485639929771},{"word":"the","start":451.21002,"end":451.45,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04223252832889557},{"word":"your","start":451.69,"end":452.09,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03564043715596199},{"word":"router","start":452.09,"end":452.59,"confidence":0.98706055,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.03467186912894249},{"word":"let's","start":452.745,"end":452.985,"confidence":0.9995117,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.025935014709830284},{"word":"see","start":452.985,"end":453.145,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.02747129462659359},{"word":"if","start":453.145,"end":453.225,"confidence":0.99316406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.024087421596050262},{"word":"it'll","start":453.225,"end":453.705,"confidence":0.9016113,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":0.1466257870197296},{"word":"work","start":453.705,"end":454.205,"confidence":0.9301758,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":0.1092393398284912},{"word":"then","start":454.425,"end":454.745,"confidence":0.9873047,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.044979438185691833},{"word":"if","start":454.745,"end":455.065,"confidence":0.7817383,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.046992942690849304},{"word":"mhmm","start":455.145,"end":455.645,"confidence":0.9918213,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.05084684118628502},{"word":"mhmm","start":456.345,"end":456.845,"confidence":0.96899414,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06217239052057266},{"word":"and","start":456.985,"end":457.225,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0704660564661026},{"word":"if","start":457.225,"end":457.385,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06034152582287789},{"word":"you're","start":457.385,"end":457.625,"confidence":0.96191406,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.05228615552186966},{"word":"into","start":457.625,"end":457.945,"confidence":0.8618164,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.057625770568847656},{"word":"any","start":457.945,"end":458.185,"confidence":0.9838867,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.06483986973762512},{"word":"issues","start":458.185,"end":458.505,"confidence":0.99121094,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":0.041708048433065414},{"word":"or","start":458.505,"end":458.625,"confidence":0.9370117,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05440739542245865},{"word":"you","start":458.625,"end":458.745,"confidence":0.6621094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04995910823345184},{"word":"need","start":458.745,"end":458.985,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.041018180549144745},{"word":"assistance","start":458.985,"end":459.465,"confidence":0.9951172,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.02507621794939041},{"word":"again","start":459.465,"end":459.785,"confidence":0.97998047,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.07142987102270126},{"word":"just","start":459.785,"end":460.10498,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08392666280269623},{"word":"give","start":460.10498,"end":460.26498,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.05750531703233719},{"word":"us","start":460.26498,"end":460.425,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.0685114860534668},{"word":"a","start":460.425,"end":460.585,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08849327266216278},{"word":"callback","start":460.585,"end":461.065,"confidence":0.98535156,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.06080116331577301},{"word":"so","start":461.065,"end":461.305,"confidence":0.95410156,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1181640625},{"word":"we","start":461.305,"end":461.465,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1087813451886177},{"word":"can","start":461.465,"end":461.625,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1181916892528534},{"word":"assist","start":461.625,"end":461.945,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.07905887067317963},{"word":"you","start":461.945,"end":462.26498,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0940609872341156},{"word":"if","start":462.26498,"end":462.505,"confidence":0.82128906,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07793033123016357},{"word":"ever","start":462.505,"end":463.005,"confidence":0.9604492,"punctuated_word":"ever.","sentiment":"neutral","sentiment_score":0.0722530260682106},{"word":"mhmm","start":464.585,"end":465.085,"confidence":0.9248047,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03781559318304062},{"word":"yeah","start":487.69498,"end":488.19498,"confidence":0.96118164,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0041845617815852165},{"word":"there's","start":488.25497,"end":488.735,"confidence":0.6633301,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.004502104129642248},{"word":"a","start":488.735,"end":488.895,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.016270386055111885},{"word":"month","start":488.895,"end":489.215,"confidence":0.81396484,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.02717503346502781},{"word":"free","start":489.215,"end":489.715,"confidence":0.7932129,"punctuated_word":"free.","sentiment":"neutral","sentiment_score":0.0298782866448164},{"word":"so","start":489.775,"end":490.275,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01730606146156788},{"word":"the","start":490.41498,"end":490.735,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025812994688749313},{"word":"one","start":490.735,"end":491.13498,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.042954087257385254},{"word":"you","start":491.13498,"end":491.455,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.035524412989616394},{"word":"made","start":491.455,"end":491.69498,"confidence":0.99902344,"punctuated_word":"made","sentiment":"neutral","sentiment_score":0.027751518413424492},{"word":"the","start":491.69498,"end":491.85498,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03171158581972122},{"word":"payment","start":491.85498,"end":492.335,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.0450260117650032},{"word":"is","start":492.335,"end":492.495,"confidence":0.9375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.012140711769461632},{"word":"the","start":492.495,"end":492.735,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02659123577177525},{"word":"upfront","start":492.735,"end":493.13498,"confidence":0.7988281,"punctuated_word":"upfront","sentiment":"neutral","sentiment_score":0.027321232482790947},{"word":"payment","start":493.13498,"end":493.63498,"confidence":0.84594727,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.031054068356752396},{"word":"so","start":494.335,"end":494.835,"confidence":0.9863281,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06593021750450134},{"word":"that","start":494.97498,"end":495.29498,"confidence":0.81640625,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06779710948467255},{"word":"covers","start":495.29498,"end":495.79498,"confidence":1.0,"punctuated_word":"covers","sentiment":"neutral","sentiment_score":0.06485290825366974},{"word":"the","start":495.935,"end":496.435,"confidence":0.97265625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06925692409276962},{"word":"your","start":497.13998,"end":497.38,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06760111451148987},{"word":"first","start":497.38,"end":497.69998,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.06762167811393738},{"word":"month","start":497.69998,"end":498.19998,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.07321133464574814},{"word":"of","start":500.41998,"end":500.58,"confidence":0.30981445,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08669181913137436},{"word":"the","start":500.58,"end":500.74,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08214149624109268},{"word":"plan","start":500.74,"end":501.24,"confidence":0.9909668,"punctuated_word":"plan.","sentiment":"neutral","sentiment_score":0.06906811892986298},{"word":"so","start":501.38,"end":501.88,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04081885144114494},{"word":"let","start":502.5,"end":502.66,"confidence":0.80322266,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.04222771525382995},{"word":"me","start":502.66,"end":502.9,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04743568226695061},{"word":"just","start":502.9,"end":503.38,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03962227702140808},{"word":"check","start":503.38,"end":503.78,"confidence":0.9501953,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.036665186285972595},{"word":"you","start":503.78,"end":504.09998,"confidence":0.99121094,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.00889211893081665},{"word":"sign","start":504.09998,"end":504.25998,"confidence":0.69091797,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.012080344371497633},{"word":"mhmm","start":504.74,"end":505.24,"confidence":0.9769287,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.012074155732989311},{"word":"yeah","start":506.97998,"end":507.47998,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007433932740241289},{"word":"so","start":507.94,"end":508.34,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0035624857991933823},{"word":"you","start":508.34,"end":508.66,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0014557912945747375},{"word":"signed","start":508.66,"end":508.9,"confidence":0.63671875,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":0.008368185721337795},{"word":"up","start":508.9,"end":509.4,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.01133906189352274},{"word":"april","start":510.09998,"end":510.55,"confidence":0.9326172,"punctuated_word":"April","sentiment":"neutral","sentiment_score":0.006919993087649345},{"word":"20","start":510.55,"end":511.0,"confidence":0.9326172,"punctuated_word":"20","sentiment":"neutral","sentiment_score":0.013362794183194636},{"word":"yesterday","start":511.06,"end":511.56,"confidence":0.7319336,"punctuated_word":"yesterday.","sentiment":"neutral","sentiment_score":0.0052944873459637165},{"word":"so","start":512.795,"end":513.195,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.007916945964097977},{"word":"the","start":513.195,"end":513.435,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014150731265544891},{"word":"free","start":513.435,"end":513.755,"confidence":0.9970703,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.021587174385786057},{"word":"month","start":513.755,"end":514.075,"confidence":0.9980469,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.014204059727489948},{"word":"is","start":514.075,"end":514.575,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01383727602660656},{"word":"april","start":514.635,"end":515.135,"confidence":0.99902344,"punctuated_word":"April","sentiment":"neutral","sentiment_score":0.013040835037827492},{"word":"april","start":517.355,"end":518.005,"confidence":0.91153973,"punctuated_word":"April","sentiment":"neutral","sentiment_score":0.011266136541962624},{"word":"21","start":518.005,"end":518.655,"confidence":0.91153973,"punctuated_word":"21.","sentiment":"neutral","sentiment_score":0.016201993450522423},{"word":"sorry","start":518.795,"end":519.195,"confidence":0.7402344,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.011735058389604092},{"word":"april","start":519.195,"end":519.645,"confidence":1.0,"punctuated_word":"April","sentiment":"neutral","sentiment_score":-0.0010495316237211227},{"word":"20","start":519.645,"end":520.095,"confidence":1.0,"punctuated_word":"20","sentiment":"neutral","sentiment_score":0.004543248564004898},{"word":"to","start":520.15497,"end":520.475,"confidence":0.9790039,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005077095702290535},{"word":"may","start":520.475,"end":520.925,"confidence":0.98291016,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.001388348639011383},{"word":"20","start":520.925,"end":521.375,"confidence":0.98291016,"punctuated_word":"20.","sentiment":"neutral","sentiment_score":0.003008161671459675},{"word":"that's","start":521.995,"end":522.39496,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.028774242848157883},{"word":"the","start":522.39496,"end":522.635,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027601709589362144},{"word":"free","start":522.635,"end":522.95496,"confidence":0.9951172,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.0415315218269825},{"word":"month","start":522.95496,"end":523.45496,"confidence":0.9855957,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.033252421766519547},{"word":"then","start":523.595,"end":523.915,"confidence":0.99902344,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.026880409568548203},{"word":"the","start":523.915,"end":524.075,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.029382850974798203},{"word":"one","start":524.075,"end":524.39496,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.04572521895170212},{"word":"you","start":524.39496,"end":524.875,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.031563371419906616},{"word":"made","start":524.875,"end":525.115,"confidence":0.9980469,"punctuated_word":"made","sentiment":"neutral","sentiment_score":0.025646569207310677},{"word":"the","start":525.115,"end":525.27496,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023635638877749443},{"word":"payment","start":525.27496,"end":525.675,"confidence":0.8918457,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":0.02357335202395916},{"word":"which","start":525.675,"end":525.83496,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.03222201019525528},{"word":"is","start":525.83496,"end":525.995,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02507753111422062},{"word":"the","start":525.995,"end":526.235,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03335410729050636},{"word":"upfront","start":526.235,"end":526.735,"confidence":0.83447266,"punctuated_word":"upfront,","sentiment":"neutral","sentiment_score":0.029599107801914215},{"word":"will","start":527.25,"end":527.49,"confidence":0.99609375,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.025081470608711243},{"word":"cover","start":527.49,"end":527.99,"confidence":1.0,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":0.025234846398234367},{"word":"the","start":528.85004,"end":528.93,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016121994704008102},{"word":"may","start":528.93,"end":529.25,"confidence":0.96533203,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.004420442506670952},{"word":"twenty","start":529.25,"end":529.57,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.008619178086519241},{"word":"one","start":529.57,"end":530.07,"confidence":0.9350586,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.01145444717258215},{"word":"yeah","start":530.21,"end":530.61,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01731802150607109},{"word":"may","start":530.61,"end":531.05,"confidence":0.9996745,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.01910609006881714},{"word":"21","start":531.05,"end":531.49,"confidence":0.9996745,"punctuated_word":"21","sentiment":"neutral","sentiment_score":0.020253371447324753},{"word":"to","start":531.49,"end":531.81,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015008915215730669},{"word":"june","start":531.81,"end":532.42004,"confidence":0.9996745,"punctuated_word":"June","sentiment":"neutral","sentiment_score":0.02294774353504181},{"word":"21","start":532.42004,"end":533.03,"confidence":0.9996745,"punctuated_word":"21.","sentiment":"neutral","sentiment_score":0.030941441655158997},{"word":"so","start":534.53,"end":535.01,"confidence":0.80566406,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.37131616473197937},{"word":"yeah","start":535.17,"end":535.49,"confidence":0.9719238,"punctuated_word":"yeah.","sentiment":"positive","sentiment_score":0.4060782194137573},{"word":"so","start":535.49,"end":535.89,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.22905367612838745},{"word":"the","start":535.89,"end":536.37,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07302528619766235},{"word":"mhmm","start":536.53,"end":537.03,"confidence":0.9963379,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.05598291754722595},{"word":"the","start":537.17,"end":537.41003,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.03841330483555794},{"word":"first","start":537.41003,"end":537.81,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.05170232802629471},{"word":"invoice","start":537.81,"end":538.31,"confidence":0.7359619,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":0.051084473729133606},{"word":"you","start":538.37,"end":538.61,"confidence":0.88964844,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05086763948202133},{"word":"receive","start":538.61,"end":539.01,"confidence":0.6152344,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.052129000425338745},{"word":"it","start":539.01,"end":539.25,"confidence":0.99121094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04075467959046364},{"word":"on","start":539.25,"end":539.75,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03961911424994469},{"word":"july","start":541.17,"end":541.67,"confidence":0.83691406,"punctuated_word":"July.","sentiment":"neutral","sentiment_score":0.04979680106043816},{"word":"yeah","start":542.055,"end":542.555,"confidence":0.74609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05635395646095276},{"word":"sorry","start":543.415,"end":543.735,"confidence":0.73706055,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.022610731422901154},{"word":"june","start":543.735,"end":544.255,"confidence":0.98966473,"punctuated_word":"June","sentiment":"neutral","sentiment_score":0.024528123438358307},{"word":"22","start":544.255,"end":544.775,"confidence":0.98966473,"punctuated_word":"22.","sentiment":"neutral","sentiment_score":0.03586531803011894},{"word":"sorry","start":544.775,"end":545.275,"confidence":0.9765625,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.05119212344288826},{"word":"the","start":546.695,"end":546.935,"confidence":0.6723633,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.10683566331863403},{"word":"first","start":546.935,"end":547.175,"confidence":0.99609375,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.19733116030693057},{"word":"day","start":547.175,"end":547.675,"confidence":0.618042,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.1883789598941803},{"word":"mhmm","start":548.055,"end":548.555,"confidence":0.92578125,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.10939574241638184},{"word":"yeah","start":549.09503,"end":549.59503,"confidence":0.81884766,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13103100657463074},{"word":"anything","start":550.375,"end":550.855,"confidence":0.93603516,"punctuated_word":"Anything","sentiment":"neutral","sentiment_score":0.11672531813383102},{"word":"else","start":550.855,"end":551.335,"confidence":0.99902344,"punctuated_word":"else?","sentiment":"neutral","sentiment_score":0.1028200387954712},{"word":"mhmm","start":551.335,"end":551.7329,"confidence":0.9822998,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06350448727607727},{"word":"okay","start":553.7329,"end":554.2129,"confidence":0.98657227,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2923950254917145},{"word":"you're","start":554.2129,"end":554.5329,"confidence":0.99902344,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.4361515045166016},{"word":"welcome","start":554.5329,"end":555.01294,"confidence":0.9995117,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.5046170949935913},{"word":"just","start":555.01294,"end":555.3329,"confidence":1.0,"punctuated_word":"Just","sentiment":"positive","sentiment_score":0.444539487361908},{"word":"give","start":555.3329,"end":555.4929,"confidence":0.9892578,"punctuated_word":"give","sentiment":"positive","sentiment_score":0.35022762417793274},{"word":"us","start":555.4929,"end":555.6529,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.29518863558769226},{"word":"a","start":555.6529,"end":555.7329,"confidence":0.99609375,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3371330499649048},{"word":"callback","start":555.7329,"end":556.13293,"confidence":0.80322266,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.28674691915512085},{"word":"then","start":556.13293,"end":556.3729,"confidence":0.9560547,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.2352004051208496},{"word":"tomorrow","start":556.3729,"end":556.8729,"confidence":0.85058594,"punctuated_word":"tomorrow,","sentiment":"neutral","sentiment_score":0.23414745926856995},{"word":"yeah","start":557.01294,"end":557.3329,"confidence":0.9970703,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.3165213465690613},{"word":"if","start":557.3329,"end":557.57294,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.21361853182315824},{"word":"ever","start":557.57294,"end":558.07294,"confidence":0.9980469,"punctuated_word":"ever.","sentiment":"neutral","sentiment_score":0.2550369203090668},{"word":"have","start":559.4129,"end":559.57294,"confidence":0.9770508,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.755188524723053},{"word":"a","start":559.57294,"end":559.7329,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7673197984695435},{"word":"great","start":559.7329,"end":559.9729,"confidence":0.99902344,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.8760703802108765},{"word":"day","start":559.9729,"end":560.3729,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.7413909435272217},{"word":"bye","start":560.3729,"end":560.8729,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.4161093235015869}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Airedale tech support. Yeah. How can I assist you today?\n\nYes. I'm good. Thanks for asking. How are you? Yeah.\n\nLet me just check the record. Am I speaking with Luke Humphreys? Yeah. Just wanted to check-in because on our end, the service at the edge is still offline if you need assistance in setting it up. Mhmm.\n\nOkay. I see. May I know the make and model of the router? First, to check on maybe that it's not compatible. Mhmm.\n\nAsus. RD. AcesRD. RT. Okay.\n\nMhmm. A X. 52. That's it. ASUS RTDashAX52.\n\nOkay. Is it okay if I put you on hold? Let me just check the router. Okay. You're welcome.\n\nHello, Luke? Yes. Hello. Yeah. Hello.\n\nThank you for waiting. Upon checking the router, it says it that router has a PPPoE authentication that we need to connect it to the Wi Fi. So that should be working fine unless that it's still connected with the previous ISP or we cannot configure it manually. Can we try to configure it while I'm on the phone again? Yeah.\n\nMhmm. May I know the indicator light of the router? What color is it? Is it red, orange, green? The Internet one.\n\nInternet light. Yeah. Okay. Sure. Okay.\n\nI see. Is the router plugged into the NTD box, the lockbox on your wall? On to the new wall. Mhmm. Okay.\n\nAnd is this at the one port on your router, w a n port? Okay. Can you look underneath the router? There's a sticker with your Wi Fi information. Mhmm.\n\nCan we full reset again the router? Yeah. Mhmm. Is it the reset button or just the turn off power button? Mhmm.\n\nIs there a reset button? Mhmm. Okay. But are you able to connect with that router or no also? Mhmm.\n\nIs that mhmm. Is that the IP address also at the back details of the router or there's other IP address or a default access? Okay. It's the same one with the details. Okay.\n\nI see. So maybe there's a fault with the router. Is that your router or a router from the previous tenant? Okay. Okay, sir.\n\nLet yeah. Let's try the your router. Let's see if it'll work. Then if mhmm. Mhmm.\n\nAnd if you're into any issues or you need assistance again, just give us a callback so we can assist you if ever. Mhmm. Yeah. There's a month free. So the one you made the payment is the upfront payment.\n\nSo that covers the your first month of the plan. So let me just check. You sign mhmm. Yeah. So you signed up April 20 yesterday.\n\nSo the free month is April April 21. Sorry. April 20 to May 20. That's the free month. Then the one you made the payment, which is the upfront, will cover the May twenty one.\n\nYeah. May 21 to June 21. So yeah. So the mhmm. The first invoice, you receive it on July.\n\nYeah. Sorry. June 22. Sorry. The first day.\n\nMhmm. Yeah. Anything else? Mhmm. Okay.\n\nYou're welcome. Just give us a callback then tomorrow, yeah, if ever. Have a great day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.12511034309864044},{"text":"Good afternoon.","start":2.32,"end":3.06,"sentiment":"neutral","sentiment_score":0.3188156485557556},{"text":"This is Maureen from Airedale tech support.","start":3.12,"end":6.02,"sentiment":"neutral","sentiment_score":0.265436406646456},{"text":"Yeah.","start":6.16,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.181243896484375},{"text":"How can I assist you today?","start":6.3999996,"end":7.7,"sentiment":"neutral","sentiment_score":0.1536251219610373}],"sentiment":"neutral","sentiment_score":0.2190465361756437,"num_words":17,"start":1.92,"end":7.7},{"sentences":[{"text":"Yes.","start":8.639999,"end":8.96,"sentiment":"neutral","sentiment_score":0.3255726993083954},{"text":"I'm good.","start":8.96,"end":9.44,"sentiment":"positive","sentiment_score":0.5267417430877686},{"text":"Thanks for asking.","start":9.44,"end":10.16,"sentiment":"positive","sentiment_score":0.6604186693827311},{"text":"How are you?","start":10.16,"end":10.98,"sentiment":"positive","sentiment_score":0.33586037158966064},{"text":"Yeah.","start":19.755,"end":20.255,"sentiment":"neutral","sentiment_score":0.016975004225969315}],"sentiment":"positive","sentiment_score":0.4384868312627077,"num_words":10,"start":8.639999,"end":20.255},{"sentences":[{"text":"Let me just check the record.","start":21.035,"end":23.055,"sentiment":"neutral","sentiment_score":0.011350913438946009},{"text":"Am I speaking with Luke Humphreys?","start":23.595,"end":25.535,"sentiment":"neutral","sentiment_score":0.009172853082418442},{"text":"Yeah.","start":27.355,"end":27.855,"sentiment":"neutral","sentiment_score":0.048580434173345566},{"text":"Just wanted to check-in because on our end, the service at the edge is still offline if you need assistance in setting it up.","start":28.154999,"end":37.510002,"sentiment":"neutral","sentiment_score":-0.0247466130531393},{"text":"Mhmm.","start":51.385002,"end":51.885002,"sentiment":"neutral","sentiment_score":-0.1926777809858322}],"sentiment":"neutral","sentiment_score":-0.016180880551569556,"num_words":38,"start":21.035,"end":51.885002},{"sentences":[{"text":"Okay.","start":69.995,"end":70.235,"sentiment":"neutral","sentiment_score":-0.07199274003505707},{"text":"I see.","start":70.235,"end":70.895,"sentiment":"neutral","sentiment_score":-0.05527953617274761},{"text":"May I know the make and model of the router?","start":71.115,"end":73.695,"sentiment":"neutral","sentiment_score":-0.04082467369735241},{"text":"First, to check on maybe that it's not compatible.","start":74.635,"end":77.455,"sentiment":"neutral","sentiment_score":-0.1390650032295121},{"text":"Mhmm.","start":78.555,"end":79.055,"sentiment":"neutral","sentiment_score":-0.03507189452648163}],"sentiment":"neutral","sentiment_score":-0.08162849882374638,"num_words":23,"start":69.995,"end":79.055},{"sentences":[{"text":"Asus.","start":80.875,"end":81.375,"sentiment":"neutral","sentiment_score":-0.026743151247501373},{"text":"RD.","start":96.26,"end":97.0,"sentiment":"neutral","sentiment_score":-0.011405016295611858},{"text":"AcesRD.","start":97.355,"end":98.495,"sentiment":"neutral","sentiment_score":-0.01045269425958395},{"text":"RT.","start":101.915,"end":102.635,"sentiment":"neutral","sentiment_score":-0.01051643304526806},{"text":"Okay.","start":102.635,"end":103.135,"sentiment":"neutral","sentiment_score":0.00017418432980775833}],"sentiment":"neutral","sentiment_score":-0.011788622103631496,"num_words":5,"start":80.875,"end":103.135},{"sentences":[{"text":"Mhmm.","start":107.035,"end":107.275,"sentiment":"neutral","sentiment_score":-0.003248342080041766},{"text":"A X.","start":107.275,"end":108.015,"sentiment":"neutral","sentiment_score":-0.005470026284456253},{"text":"52.","start":108.395004,"end":109.375,"sentiment":"neutral","sentiment_score":-0.003356322180479765},{"text":"That's it.","start":111.435005,"end":112.08,"sentiment":"neutral","sentiment_score":0.011002004146575928},{"text":"ASUS RTDashAX52.","start":112.560005,"end":116.5,"sentiment":"neutral","sentiment_score":0.0077127059921622285}],"sentiment":"neutral","sentiment_score":0.002485587931005284,"num_words":8,"start":107.035,"end":116.5},{"sentences":[{"text":"Okay.","start":118.0,"end":118.48,"sentiment":"neutral","sentiment_score":0.02150859870016575},{"text":"Is it okay if I put you on hold?","start":118.48,"end":120.08,"sentiment":"neutral","sentiment_score":0.003230844831301106},{"text":"Let me just check the router.","start":120.08,"end":121.62,"sentiment":"neutral","sentiment_score":0.024513653789957363},{"text":"Okay.","start":123.36,"end":123.86,"sentiment":"neutral","sentiment_score":0.1835174858570099},{"text":"You're welcome.","start":124.0,"end":124.82,"sentiment":"neutral","sentiment_score":0.26258213073015213}],"sentiment":"neutral","sentiment_score":0.04770262485468074,"num_words":19,"start":118.0,"end":124.82},{"sentences":[{"text":"Hello, Luke?","start":184.765,"end":185.74501,"sentiment":"neutral","sentiment_score":0.06970186904072762},{"text":"Yes.","start":188.685,"end":188.925,"sentiment":"neutral","sentiment_score":0.07895635068416595},{"text":"Hello.","start":188.925,"end":189.425,"sentiment":"neutral","sentiment_score":0.07300381362438202},{"text":"Yeah.","start":189.565,"end":189.88501,"sentiment":"neutral","sentiment_score":0.08780106902122498},{"text":"Hello.","start":189.88501,"end":190.365,"sentiment":"neutral","sentiment_score":0.14391404390335083}],"sentiment":"neutral","sentiment_score":0.08717983588576317,"num_words":6,"start":184.765,"end":190.365},{"sentences":[{"text":"Thank you for waiting.","start":190.365,"end":191.425,"sentiment":"neutral","sentiment_score":0.30786593444645405},{"text":"Upon checking the router, it says it that router has a PPPoE authentication that we need to connect it to the Wi Fi.","start":191.645,"end":202.26001,"sentiment":"neutral","sentiment_score":-0.0023088622028413024},{"text":"So that should be working fine unless that it's still connected with the previous ISP or we cannot configure it manually.","start":202.32,"end":211.655,"sentiment":"neutral","sentiment_score":-0.043893568217754364},{"text":"Can we try to configure it while I'm on the phone again?","start":212.19499,"end":216.855,"sentiment":"neutral","sentiment_score":-0.018410363234579563},{"text":"Yeah.","start":217.795,"end":218.295,"sentiment":"neutral","sentiment_score":-0.0023523755371570587}],"sentiment":"neutral","sentiment_score":0.0005462006589428323,"num_words":61,"start":190.365,"end":218.295},{"sentences":[{"text":"Mhmm.","start":219.315,"end":219.815,"sentiment":"neutral","sentiment_score":0.0074882204644382},{"text":"May I know the indicator light of the router?","start":220.11499,"end":222.61499,"sentiment":"neutral","sentiment_score":0.0022386154159903526},{"text":"What color is it?","start":223.71,"end":224.75,"sentiment":"neutral","sentiment_score":0.0014010397717356682},{"text":"Is it red, orange, green?","start":224.75,"end":227.01,"sentiment":"neutral","sentiment_score":-0.005416460428386926},{"text":"The Internet one.","start":233.63,"end":234.795,"sentiment":"neutral","sentiment_score":-0.04915944362680117}],"sentiment":"neutral","sentiment_score":-0.006423668851229278,"num_words":22,"start":219.315,"end":234.795},{"sentences":[{"text":"Internet light.","start":235.19499,"end":236.255,"sentiment":"neutral","sentiment_score":-0.07905030995607376},{"text":"Yeah.","start":241.83499,"end":242.075,"sentiment":"neutral","sentiment_score":-0.06058179587125778},{"text":"Okay.","start":242.075,"end":242.395,"sentiment":"neutral","sentiment_score":-0.022764908149838448},{"text":"Sure.","start":242.395,"end":242.895,"sentiment":"neutral","sentiment_score":-0.0018597878515720367},{"text":"Okay.","start":263.565,"end":263.88498,"sentiment":"neutral","sentiment_score":-0.0020185615867376328}],"sentiment":"neutral","sentiment_score":-0.04088761222859224,"num_words":6,"start":235.19499,"end":263.88498},{"sentences":[{"text":"I see.","start":263.88498,"end":264.54498,"sentiment":"neutral","sentiment_score":0.005634854082018137},{"text":"Is the router plugged into the NTD box, the lockbox on your wall?","start":265.245,"end":270.865,"sentiment":"neutral","sentiment_score":0.000928890103330979},{"text":"On to the new wall.","start":271.72498,"end":272.685,"sentiment":"neutral","sentiment_score":0.007430184073746205},{"text":"Mhmm.","start":272.685,"end":273.185,"sentiment":"neutral","sentiment_score":0.02864941395819187},{"text":"Okay.","start":280.21,"end":280.71,"sentiment":"neutral","sentiment_score":0.03231663256883621}],"sentiment":"neutral","sentiment_score":0.005521011200140823,"num_words":22,"start":263.88498,"end":280.71},{"sentences":[{"text":"And is this at the one port on your router, w a n port?","start":280.84998,"end":285.03,"sentiment":"neutral","sentiment_score":0.016570746632558957},{"text":"Okay.","start":287.16998,"end":287.66998,"sentiment":"neutral","sentiment_score":0.02202761545777321},{"text":"Can you look underneath the router?","start":288.115,"end":289.895,"sentiment":"neutral","sentiment_score":0.01272664669280251},{"text":"There's a sticker with your Wi Fi information.","start":290.035,"end":295.095,"sentiment":"neutral","sentiment_score":0.010448045039083809},{"text":"Mhmm.","start":301.07498,"end":301.235,"sentiment":"neutral","sentiment_score":-0.011717790737748146}],"sentiment":"neutral","sentiment_score":0.0134081506015112,"num_words":30,"start":280.84998,"end":301.235},{"sentences":[{"text":"Can we full reset again the router?","start":301.235,"end":304.71,"sentiment":"neutral","sentiment_score":-0.03898726190839495},{"text":"Yeah.","start":311.00998,"end":311.50998,"sentiment":"neutral","sentiment_score":-0.05375434085726738},{"text":"Mhmm.","start":311.88998,"end":312.38998,"sentiment":"neutral","sentiment_score":-0.06815167516469955},{"text":"Is it the reset button or just the turn off power button?","start":313.33,"end":317.315,"sentiment":"neutral","sentiment_score":-0.06797403407593568},{"text":"Mhmm.","start":323.85498,"end":324.35498,"sentiment":"neutral","sentiment_score":-0.045220259577035904}],"sentiment":"neutral","sentiment_score":-0.0570784326304089,"num_words":22,"start":301.235,"end":324.35498},{"sentences":[{"text":"Is there a reset button?","start":325.775,"end":327.315,"sentiment":"neutral","sentiment_score":-0.11154271215200424},{"text":"Mhmm.","start":371.73502,"end":372.23502,"sentiment":"neutral","sentiment_score":-0.07177404314279556},{"text":"Okay.","start":373.335,"end":373.655,"sentiment":"neutral","sentiment_score":-0.00826125219464302},{"text":"But are you able to connect with that router or no also?","start":373.655,"end":377.115,"sentiment":"neutral","sentiment_score":-0.017842568922787905},{"text":"Mhmm.","start":388.13,"end":388.21,"sentiment":"neutral","sentiment_score":-0.18048368394374847}],"sentiment":"neutral","sentiment_score":-0.051617168355733156,"num_words":20,"start":325.775,"end":388.21},{"sentences":[{"text":"Is that mhmm.","start":388.21,"end":389.33,"sentiment":"neutral","sentiment_score":-0.09188789874315262},{"text":"Is that the IP address also at the back details of the router or there's other IP address or a default access?","start":389.33,"end":397.99,"sentiment":"neutral","sentiment_score":-0.08427755653180859},{"text":"Okay.","start":405.965,"end":406.365,"sentiment":"neutral","sentiment_score":-0.021063469350337986},{"text":"It's the same one with the details.","start":406.365,"end":408.94498,"sentiment":"neutral","sentiment_score":-0.03394573501178196},{"text":"Okay.","start":427.665,"end":428.065,"sentiment":"neutral","sentiment_score":-0.09585167467594148}],"sentiment":"neutral","sentiment_score":-0.07306780085405883,"num_words":34,"start":388.21,"end":428.065},{"sentences":[{"text":"I see.","start":428.065,"end":428.385,"sentiment":"neutral","sentiment_score":-0.10863981395959854},{"text":"So maybe there's a fault with the router.","start":428.385,"end":430.805,"sentiment":"neutral","sentiment_score":-0.3295697420835495},{"text":"Is that your router or a router from the previous tenant?","start":431.025,"end":435.04498,"sentiment":"neutral","sentiment_score":-0.15181107819080353},{"text":"Okay.","start":439.345,"end":439.845,"sentiment":"neutral","sentiment_score":-0.14181046187877655},{"text":"Okay, sir.","start":448.73,"end":449.63,"sentiment":"neutral","sentiment_score":0.07716827839612961}],"sentiment":"neutral","sentiment_score":-0.1879680554072062,"num_words":24,"start":428.065,"end":449.63},{"sentences":[{"text":"Let yeah.","start":450.09,"end":450.57,"sentiment":"neutral","sentiment_score":0.0499589666724205},{"text":"Let's try the your router.","start":450.57,"end":452.59,"sentiment":"neutral","sentiment_score":0.03454792536795139},{"text":"Let's see if it'll work.","start":452.745,"end":454.205,"sentiment":"neutral","sentiment_score":0.06667177155613899},{"text":"Then if mhmm.","start":454.425,"end":455.645,"sentiment":"neutral","sentiment_score":0.04760640735427538},{"text":"Mhmm.","start":456.345,"end":456.845,"sentiment":"neutral","sentiment_score":0.06217239052057266}],"sentiment":"neutral","sentiment_score":0.050688001909293234,"num_words":16,"start":450.09,"end":456.845},{"sentences":[{"text":"And if you're into any issues or you need assistance again, just give us a callback so we can assist you if ever.","start":456.985,"end":463.005,"sentiment":"neutral","sentiment_score":0.07029723538004834},{"text":"Mhmm.","start":464.585,"end":465.085,"sentiment":"neutral","sentiment_score":0.03781559318304062},{"text":"Yeah.","start":487.69498,"end":488.19498,"sentiment":"neutral","sentiment_score":0.0041845617815852165},{"text":"There's a month free.","start":488.25497,"end":489.715,"sentiment":"neutral","sentiment_score":0.019456452573649585},{"text":"So the one you made the payment is the upfront payment.","start":489.775,"end":493.63498,"sentiment":"neutral","sentiment_score":0.029381265525113453}],"sentiment":"neutral","sentiment_score":0.0514964074944146,"num_words":40,"start":456.985,"end":493.63498},{"sentences":[{"text":"So that covers the your first month of the plan.","start":494.335,"end":501.24,"sentiment":"neutral","sentiment_score":0.07141727209091187},{"text":"So let me just check.","start":501.38,"end":503.78,"sentiment":"neutral","sentiment_score":0.04135394245386124},{"text":"You sign mhmm.","start":503.78,"end":505.24,"sentiment":"neutral","sentiment_score":0.01101553967843453},{"text":"Yeah.","start":506.97998,"end":507.47998,"sentiment":"neutral","sentiment_score":0.007433932740241289},{"text":"So you signed up April 20 yesterday.","start":507.94,"end":511.56,"sentiment":"neutral","sentiment_score":0.007186114189348051}],"sentiment":"neutral","sentiment_score":0.03891253016459254,"num_words":26,"start":494.335,"end":511.56},{"sentences":[{"text":"So the free month is April April 21.","start":512.795,"end":518.655,"sentiment":"neutral","sentiment_score":0.014025644049979746},{"text":"Sorry.","start":518.795,"end":519.195,"sentiment":"neutral","sentiment_score":-0.011735058389604092},{"text":"April 20 to May 20.","start":519.195,"end":521.375,"sentiment":"neutral","sentiment_score":0.0005626263096928597},{"text":"That's the free month.","start":521.995,"end":523.45496,"sentiment":"neutral","sentiment_score":0.03278997400775552},{"text":"Then the one you made the payment, which is the upfront, will cover the May twenty one.","start":523.595,"end":530.07,"sentiment":"neutral","sentiment_score":0.024564267464858645}],"sentiment":"neutral","sentiment_score":0.01862959052835192,"num_words":35,"start":512.795,"end":530.07},{"sentences":[{"text":"Yeah.","start":530.21,"end":530.61,"sentiment":"neutral","sentiment_score":0.01731802150607109},{"text":"May 21 to June 21.","start":530.61,"end":533.03,"sentiment":"neutral","sentiment_score":0.02165151238441467},{"text":"So yeah.","start":534.53,"end":535.49,"sentiment":"positive","sentiment_score":0.38869719207286835},{"text":"So the mhmm.","start":535.49,"end":537.03,"sentiment":"neutral","sentiment_score":0.11935395995775859},{"text":"The first invoice, you receive it on July.","start":537.17,"end":541.67,"sentiment":"neutral","sentiment_score":0.0467959176748991}],"sentiment":"neutral","sentiment_score":0.08607364151822894,"num_words":19,"start":530.21,"end":541.67},{"sentences":[{"text":"Yeah.","start":542.055,"end":542.555,"sentiment":"neutral","sentiment_score":0.05635395646095276},{"text":"Sorry.","start":543.415,"end":543.735,"sentiment":"neutral","sentiment_score":0.022610731422901154},{"text":"June 22.","start":543.735,"end":544.775,"sentiment":"neutral","sentiment_score":0.030196720734238625},{"text":"Sorry.","start":544.775,"end":545.275,"sentiment":"neutral","sentiment_score":0.05119212344288826},{"text":"The first day.","start":546.695,"end":547.675,"sentiment":"neutral","sentiment_score":0.16418192783991495}],"sentiment":"neutral","sentiment_score":0.08538700453937054,"num_words":8,"start":542.055,"end":547.675},{"sentences":[{"text":"Mhmm.","start":548.055,"end":548.555,"sentiment":"neutral","sentiment_score":0.10939574241638184},{"text":"Yeah.","start":549.09503,"end":549.59503,"sentiment":"neutral","sentiment_score":0.13103100657463074},{"text":"Anything else?","start":550.375,"end":551.335,"sentiment":"neutral","sentiment_score":0.10977267846465111},{"text":"Mhmm.","start":551.335,"end":551.7329,"sentiment":"neutral","sentiment_score":0.06350448727607727},{"text":"Okay.","start":553.7329,"end":554.2129,"sentiment":"neutral","sentiment_score":0.2923950254917145}],"sentiment":"neutral","sentiment_score":0.13597860311468443,"num_words":6,"start":548.055,"end":554.2129},{"sentences":[{"text":"You're welcome.","start":554.2129,"end":555.01294,"sentiment":"positive","sentiment_score":0.47038429975509644},{"text":"Just give us a callback then tomorrow, yeah, if ever.","start":555.01294,"end":558.07294,"sentiment":"neutral","sentiment_score":0.29683603793382646},{"text":"Have a great day.","start":559.4129,"end":560.3729,"sentiment":"positive","sentiment_score":0.7849924117326736},{"text":"Bye.","start":560.3729,"end":560.8729,"sentiment":"positive","sentiment_score":0.4161093235015869}],"sentiment":"positive","sentiment_score":0.43912987936945524,"num_words":17,"start":554.2129,"end":560.8729}]}}]},{"alternatives":[{"transcript":"Hey. How you doing? Not too bad. Not too bad. I just had a missed call and a message saying you're trying to help me get my Internet connected. Yep. That's right. Yeah. I think the I don't know whether you'll be able to help me, but, essentially, the the router that's here, I'm guessing somebody changed the password on it because I when I try to get in through the web GUI, I can't can't access it. And I spent about 3 hours yesterday trying every trick under the book to reset the modem, the router, hard reset it, trying to get it to default to factory settings. But, yeah, I was unable to, so I don't know. I'm I'm kinda stuck. It's a Asus. Yep. Asus. Then I think it is. It says RTDashAX52. Yeah. RT. Yep. DashAX50 two. Yeah. Yeah. Go for it. Thank you. Hello? Hello? Hello? Yeah. Yeah. We can we can try. We can give it a crack. Alright. Get up. The the Internet one or the power? Because there's multiple. It was there was no Internet light. Let me check. Sorry. I have to walk away from my phone because there's no service in this place. Yeah. No. No Internet. Just power and Wi Fi. Yeah. Yeah. It it it's all plugged in fine because I know the previous the person that lived here before me, and they had Wi Fi, sir. Yes. Yep. Yeah. I got it here. I can, but I don't think it'll work. Is that holding in the button for thirty seconds or something? I did it, like, a 100 times last night. Yeah. That I don't think that's gonna The problem is yeah. I'll I'll try, but there is, but I I did it about 50 times yesterday. It did nothing. This is my solution. Can can we just bench this for a day? I'm I'm going back to my other house tomorrow. I have my own router there. I'm gonna bring that here, and I know the login details for that router. So then I'll plug that in. I'll do the PPOE thing, and then it should be fine. Because this this router, I can't reset it. I don't know how to. I I followed, I think, about a 100 different videos off YouTube yesterday holding in the WPS, turning it off, hold the button, turn it on, blinking lights. I don't know. I tried so many ways. Unless you have some different way, I think we're we're not gonna get anywhere. So I can connect to it, but it's got no Internet. And when I try to go into the one nine two point one six eight point fifty point zero as it is, I can't log in. I don't. The the one that was the only one that I could get to bring up the Asus page in my web browser. And it it yeah. And I actually I set up my computer next to it and plugged in with Ethernet also, and I still couldn't log in to the Asus page through the web browser. It was still asking for the password, which the default one wouldn't work even after resetting it. It was it was already here. I've got my own. It's just not here. And my other app is 200 kilometers from here, so I won't have it until tomorrow. So that's what I'm saying. Maybe we just manage this, and I'll I'll sort it out tomorrow. Yeah. Because it it should be should be fine. Yep. Awesome. Hey. While I've got you, the only other thing I would ask is when I signed up, it said on the page, Australia's reliable class a Internet. Yes. We provide you with one month free Internet on all of our plans. But when I signed up, I didn't I didn't get a month free. I just paid straight away. But what is there a month free, or is there not a month free? Yep. And then what is the second month for you or something? Yeah. The next month. Sweetheart. Awesome. Thanks for thanks for clarifying. Yeah. Cool. Beautiful. Not sweet as thanks thanks for clarifying. Cool. No. That's it. Appreciate it. Have a good rest of your evening. Will do. Thank you. Bye bye. Bye bye.","confidence":0.9951172,"words":[{"word":"hey","start":6.64,"end":6.96,"confidence":0.9880371,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.14853505790233612},{"word":"how","start":6.96,"end":7.2,"confidence":0.9863281,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.16360677778720856},{"word":"you","start":7.2,"end":7.3599997,"confidence":0.5136719,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12598328292369845},{"word":"doing","start":7.3599997,"end":7.8599997,"confidence":0.99902344,"punctuated_word":"doing?","sentiment":"neutral","sentiment_score":0.1487165093421936},{"word":"not","start":11.12,"end":11.44,"confidence":0.97314453,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.25631070137023926},{"word":"too","start":11.44,"end":11.599999,"confidence":0.96240234,"punctuated_word":"too","sentiment":"neutral","sentiment_score":0.11497540771961212},{"word":"bad","start":11.599999,"end":11.759999,"confidence":0.99316406,"punctuated_word":"bad.","sentiment":"neutral","sentiment_score":0.1918095499277115},{"word":"not","start":11.759999,"end":12.015,"confidence":0.9941406,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.20097139477729797},{"word":"too","start":12.015,"end":12.095,"confidence":0.9892578,"punctuated_word":"too","sentiment":"neutral","sentiment_score":0.10223274677991868},{"word":"bad","start":12.095,"end":12.255,"confidence":1.0,"punctuated_word":"bad.","sentiment":"neutral","sentiment_score":0.1778413951396942},{"word":"i","start":12.255,"end":12.415,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04285304993391037},{"word":"just","start":12.415,"end":12.495,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04070683568716049},{"word":"had","start":12.495,"end":12.735001,"confidence":0.98291016,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.007764868438243866},{"word":"a","start":12.735001,"end":12.815001,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04049259424209595},{"word":"missed","start":12.815001,"end":13.135,"confidence":1.0,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":-0.0009317249059677124},{"word":"call","start":13.135,"end":13.455,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.004782170057296753},{"word":"and","start":13.455,"end":13.615,"confidence":0.9526367,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.024788767099380493},{"word":"a","start":13.615,"end":13.775001,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.015103116631507874},{"word":"message","start":13.775001,"end":14.175,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.019302673637866977},{"word":"saying","start":14.175,"end":14.575001,"confidence":0.99316406,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":0.029521092772483826},{"word":"you're","start":14.575001,"end":14.895,"confidence":0.748291,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.06296160817146301},{"word":"trying","start":14.895,"end":15.135,"confidence":0.98291016,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.06669359654188156},{"word":"to","start":15.135,"end":15.295,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13334432244300842},{"word":"help","start":15.295,"end":15.455,"confidence":0.99902344,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.07052566856145859},{"word":"me","start":15.455,"end":15.775001,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08489982783794403},{"word":"get","start":15.775001,"end":15.935,"confidence":0.9970703,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0851111114025116},{"word":"my","start":15.935,"end":16.095001,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.07908628135919571},{"word":"internet","start":16.095001,"end":16.575,"confidence":0.94628906,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.1391410529613495},{"word":"connected","start":16.575,"end":17.075,"confidence":0.81640625,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":0.07672247290611267},{"word":"yep","start":25.375,"end":25.875,"confidence":0.74523926,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.052750300616025925},{"word":"that's","start":25.935001,"end":26.175,"confidence":0.7944336,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.07690858095884323},{"word":"right","start":26.175,"end":26.675,"confidence":0.95703125,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.10517985373735428},{"word":"yeah","start":38.23,"end":38.71,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1008916050195694},{"word":"i","start":38.71,"end":38.79,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18232522904872897},{"word":"think","start":38.79,"end":39.11,"confidence":0.98095703,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.1780790388584137},{"word":"the","start":39.11,"end":39.27,"confidence":0.54052734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17972487211227417},{"word":"i","start":39.43,"end":39.51,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.209083691239357},{"word":"don't","start":39.51,"end":39.75,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.20762133598327637},{"word":"know","start":39.75,"end":39.91,"confidence":0.99609375,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.25135111808776855},{"word":"whether","start":39.91,"end":40.07,"confidence":0.99121094,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.23343612253665924},{"word":"you'll","start":40.07,"end":40.309998,"confidence":0.9367676,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.16858915984630585},{"word":"be","start":40.309998,"end":40.39,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.15423345565795898},{"word":"able","start":40.39,"end":40.55,"confidence":0.99902344,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.11801746487617493},{"word":"to","start":40.55,"end":40.629997,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07216306775808334},{"word":"help","start":40.629997,"end":40.79,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.06248023733496666},{"word":"me","start":40.79,"end":40.95,"confidence":0.89282227,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.11116662621498108},{"word":"but","start":40.95,"end":41.35,"confidence":0.8569336,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.1675339937210083},{"word":"essentially","start":41.35,"end":41.85,"confidence":0.9995117,"punctuated_word":"essentially,","sentiment":"neutral","sentiment_score":-0.1687317192554474},{"word":"the","start":41.91,"end":42.255,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21639278531074524},{"word":"the","start":42.335003,"end":42.655003,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19004730880260468},{"word":"router","start":42.655003,"end":42.975002,"confidence":0.9921875,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.1525302231311798},{"word":"that's","start":42.975002,"end":43.295002,"confidence":0.9975586,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.13485530018806458},{"word":"here","start":43.295002,"end":43.795002,"confidence":0.8352051,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.1515064239501953},{"word":"i'm","start":45.135002,"end":45.375,"confidence":0.8034668,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1958513706922531},{"word":"guessing","start":45.375,"end":45.775,"confidence":0.99609375,"punctuated_word":"guessing","sentiment":"neutral","sentiment_score":-0.19080641865730288},{"word":"somebody","start":45.775,"end":46.255,"confidence":0.9980469,"punctuated_word":"somebody","sentiment":"neutral","sentiment_score":-0.28531110286712646},{"word":"changed","start":46.255,"end":46.575,"confidence":0.99902344,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":-0.2915292978286743},{"word":"the","start":46.575,"end":46.815002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.30197757482528687},{"word":"password","start":46.815002,"end":47.315002,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.2529391646385193},{"word":"on","start":47.375,"end":47.455,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.260405033826828},{"word":"it","start":47.455,"end":47.615,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2527334690093994},{"word":"because","start":47.615,"end":47.935,"confidence":0.8569336,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.21414761245250705},{"word":"i","start":47.935,"end":48.015,"confidence":0.9667969,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.25934073328971863},{"word":"when","start":48.175003,"end":48.335,"confidence":0.99902344,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.3443637192249298},{"word":"i","start":48.335,"end":48.575,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.28484615683555603},{"word":"try","start":48.575,"end":48.735,"confidence":0.7182617,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.27186304330825806},{"word":"to","start":48.735,"end":48.815002,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.26058048009872437},{"word":"get","start":48.815002,"end":48.975002,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.24450062215328217},{"word":"in","start":48.975002,"end":49.135002,"confidence":0.9716797,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.22346512973308563},{"word":"through","start":49.135002,"end":49.375,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.24942882359027865},{"word":"the","start":49.375,"end":49.535,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2314387857913971},{"word":"web","start":49.535,"end":49.855,"confidence":0.91503906,"punctuated_word":"web","sentiment":"neutral","sentiment_score":-0.1566123068332672},{"word":"gui","start":49.855,"end":50.355,"confidence":0.9367676,"punctuated_word":"GUI,","sentiment":"neutral","sentiment_score":-0.2001089453697205},{"word":"i","start":50.815002,"end":51.055,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2932077944278717},{"word":"can't","start":51.055,"end":51.555,"confidence":0.99853516,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.274360716342926},{"word":"can't","start":51.615,"end":51.855,"confidence":0.9807129,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.34725865721702576},{"word":"access","start":51.855,"end":52.255,"confidence":1.0,"punctuated_word":"access","sentiment":"negative","sentiment_score":-0.3929901421070099},{"word":"it","start":52.255,"end":52.575,"confidence":0.8754883,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.3221803605556488},{"word":"and","start":52.575,"end":52.815002,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.2577664256095886},{"word":"i","start":52.815002,"end":52.975,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.37581923604011536},{"word":"spent","start":52.975,"end":53.475,"confidence":0.99902344,"punctuated_word":"spent","sentiment":"neutral","sentiment_score":-0.3283272385597229},{"word":"about","start":53.615,"end":54.015,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.3248312473297119},{"word":"3","start":54.015,"end":54.255,"confidence":1.0,"punctuated_word":"3","sentiment":"neutral","sentiment_score":-0.3112785816192627},{"word":"hours","start":54.255,"end":54.575,"confidence":1.0,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.31296128034591675},{"word":"yesterday","start":54.575,"end":55.075,"confidence":1.0,"punctuated_word":"yesterday","sentiment":"neutral","sentiment_score":-0.322693407535553},{"word":"trying","start":56.350002,"end":56.670002,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.37447604537010193},{"word":"every","start":56.670002,"end":56.99,"confidence":1.0,"punctuated_word":"every","sentiment":"negative","sentiment_score":-0.3690286874771118},{"word":"trick","start":56.99,"end":57.31,"confidence":1.0,"punctuated_word":"trick","sentiment":"neutral","sentiment_score":-0.2629285156726837},{"word":"under","start":57.31,"end":57.47,"confidence":0.99902344,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.2690836787223816},{"word":"the","start":57.47,"end":57.63,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.32658252120018005},{"word":"book","start":57.63,"end":57.870003,"confidence":0.9980469,"punctuated_word":"book","sentiment":"neutral","sentiment_score":-0.31412452459335327},{"word":"to","start":57.870003,"end":58.190002,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.32157382369041443},{"word":"reset","start":58.190002,"end":58.670002,"confidence":0.99902344,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.2932845652103424},{"word":"the","start":58.670002,"end":58.91,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3237483501434326},{"word":"modem","start":58.91,"end":59.41,"confidence":0.9020996,"punctuated_word":"modem,","sentiment":"neutral","sentiment_score":-0.2111799418926239},{"word":"the","start":59.63,"end":59.71,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.27989861369132996},{"word":"router","start":59.71,"end":60.21,"confidence":0.8613281,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.20481613278388977},{"word":"hard","start":60.510002,"end":60.83,"confidence":0.9819336,"punctuated_word":"hard","sentiment":"neutral","sentiment_score":-0.265023410320282},{"word":"reset","start":60.83,"end":61.15,"confidence":0.99609375,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.23715434968471527},{"word":"it","start":61.15,"end":61.39,"confidence":0.88378906,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.2526507079601288},{"word":"trying","start":61.39,"end":61.71,"confidence":0.68652344,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.25817662477493286},{"word":"to","start":61.71,"end":61.79,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2491760402917862},{"word":"get","start":61.79,"end":61.95,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.2214379608631134},{"word":"it","start":61.95,"end":62.11,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2265742719173431},{"word":"to","start":62.11,"end":62.350002,"confidence":0.98828125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.28206223249435425},{"word":"default","start":62.350002,"end":62.850002,"confidence":1.0,"punctuated_word":"default","sentiment":"neutral","sentiment_score":-0.21938222646713257},{"word":"to","start":62.91,"end":63.41,"confidence":0.9770508,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2952951490879059},{"word":"factory","start":64.11,"end":64.61,"confidence":0.99902344,"punctuated_word":"factory","sentiment":"neutral","sentiment_score":-0.18711353838443756},{"word":"settings","start":64.67,"end":65.07,"confidence":0.8215332,"punctuated_word":"settings.","sentiment":"neutral","sentiment_score":-0.2215616405010223},{"word":"but","start":65.07,"end":65.31,"confidence":0.97631836,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.27665188908576965},{"word":"yeah","start":65.31,"end":65.55,"confidence":0.99609375,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.3319040536880493},{"word":"i","start":65.55,"end":65.630005,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3640150725841522},{"word":"was","start":65.630005,"end":65.79,"confidence":0.99902344,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.3971758484840393},{"word":"unable","start":65.79,"end":66.270004,"confidence":0.99902344,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.4080315232276917},{"word":"to","start":66.270004,"end":66.51,"confidence":0.8190918,"punctuated_word":"to,","sentiment":"negative","sentiment_score":-0.3876782953739166},{"word":"so","start":66.51,"end":66.83,"confidence":1.0,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.39785873889923096},{"word":"i","start":66.83,"end":66.99,"confidence":0.9658203,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.428750604391098},{"word":"don't","start":66.99,"end":67.23,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.34459662437438965},{"word":"know","start":67.23,"end":67.55,"confidence":0.99902344,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.3322194814682007},{"word":"i'm","start":67.55,"end":67.79,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.40265363454818726},{"word":"i'm","start":67.79,"end":67.95,"confidence":0.98291016,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4485024809837342},{"word":"kinda","start":67.95,"end":68.270004,"confidence":0.92089844,"punctuated_word":"kinda","sentiment":"negative","sentiment_score":-0.4668717384338379},{"word":"stuck","start":68.270004,"end":68.770004,"confidence":1.0,"punctuated_word":"stuck.","sentiment":"negative","sentiment_score":-0.3862637281417846},{"word":"it's","start":74.244995,"end":74.524994,"confidence":0.9880371,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.09921079128980637},{"word":"a","start":74.524994,"end":74.805,"confidence":0.74072266,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09074659645557404},{"word":"asus","start":74.805,"end":75.305,"confidence":0.7392578,"punctuated_word":"Asus.","sentiment":"neutral","sentiment_score":-0.09583546966314316},{"word":"yep","start":78.805,"end":79.205,"confidence":0.9741211,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.019711989909410477},{"word":"asus","start":79.205,"end":79.705,"confidence":0.9279785,"punctuated_word":"Asus.","sentiment":"neutral","sentiment_score":-0.026485975831747055},{"word":"then","start":82.884995,"end":83.125,"confidence":0.6040039,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.03234638273715973},{"word":"i","start":83.125,"end":83.205,"confidence":0.9560547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.029615363106131554},{"word":"think","start":83.205,"end":83.445,"confidence":0.9902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.02938089892268181},{"word":"it","start":83.445,"end":83.945,"confidence":0.66796875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.034358710050582886},{"word":"is","start":85.32,"end":85.82,"confidence":0.40771484,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.03242567181587219},{"word":"it","start":90.04,"end":90.28,"confidence":0.5576172,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.024499496445059776},{"word":"says","start":90.28,"end":90.78,"confidence":0.47070312,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.01963929831981659},{"word":"rtdashax52","start":91.479996,"end":94.94,"confidence":0.98710126,"punctuated_word":"RTDashAX52.","sentiment":"neutral","sentiment_score":-0.025150956586003304},{"word":"yeah","start":99.875,"end":100.274994,"confidence":0.8745117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.009323542937636375},{"word":"rt","start":100.274994,"end":101.095,"confidence":0.8843994,"punctuated_word":"RT.","sentiment":"neutral","sentiment_score":-0.011900175362825394},{"word":"yep","start":103.395,"end":103.895,"confidence":0.9946289,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.004770174622535706},{"word":"dashax50","start":103.954994,"end":107.155,"confidence":0.93359375,"punctuated_word":"DashAX50","sentiment":"neutral","sentiment_score":0.004499353468418121},{"word":"two","start":107.155,"end":107.655,"confidence":0.9995117,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":-0.007362803909927607},{"word":"yeah","start":119.58,"end":120.08,"confidence":0.7871094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.005106291733682156},{"word":"yeah","start":121.340004,"end":121.740005,"confidence":0.91967773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10486011207103728},{"word":"go","start":121.740005,"end":122.060005,"confidence":0.23925781,"punctuated_word":"Go","sentiment":"neutral","sentiment_score":0.19409239292144775},{"word":"for","start":122.060005,"end":122.3,"confidence":0.9873047,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1959635019302368},{"word":"it","start":122.3,"end":122.700005,"confidence":0.99853516,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.16444388031959534},{"word":"thank","start":122.700005,"end":122.94,"confidence":0.96533203,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3658273220062256},{"word":"you","start":122.94,"end":123.44,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.29056257009506226},{"word":"hello","start":182.235,"end":182.735,"confidence":0.87475586,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.1070183739066124},{"word":"hello","start":188.315,"end":188.635,"confidence":0.6933594,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.033529654145240784},{"word":"hello","start":188.635,"end":189.135,"confidence":0.79541016,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.04186199605464935},{"word":"yeah","start":214.665,"end":215.165,"confidence":0.92089844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.006287948228418827},{"word":"yeah","start":216.025,"end":216.525,"confidence":0.7363281,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0045415861532092094},{"word":"we","start":216.745,"end":216.825,"confidence":0.38671875,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.00882294774055481},{"word":"can","start":216.825,"end":216.985,"confidence":0.48950195,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.041223302483558655},{"word":"we","start":216.985,"end":217.22499,"confidence":0.5571289,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.022348999977111816},{"word":"can","start":217.22499,"end":217.385,"confidence":0.9921875,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.025401070713996887},{"word":"try","start":217.385,"end":217.705,"confidence":0.6326904,"punctuated_word":"try.","sentiment":"neutral","sentiment_score":0.01874876581132412},{"word":"we","start":217.705,"end":217.785,"confidence":0.5859375,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.01800537109375},{"word":"can","start":217.785,"end":217.94499,"confidence":0.9951172,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02708890289068222},{"word":"give","start":217.94499,"end":218.105,"confidence":0.9902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.20587322115898132},{"word":"it","start":218.105,"end":218.185,"confidence":0.96533203,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2104596048593521},{"word":"a","start":218.185,"end":218.265,"confidence":0.9790039,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.31327104568481445},{"word":"crack","start":218.265,"end":218.745,"confidence":0.96118164,"punctuated_word":"crack.","sentiment":"neutral","sentiment_score":-0.13612352311611176},{"word":"alright","start":218.745,"end":218.985,"confidence":0.6282959,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.05484132096171379},{"word":"get","start":218.985,"end":219.22499,"confidence":0.5053711,"punctuated_word":"Get","sentiment":"neutral","sentiment_score":0.015495330095291138},{"word":"up","start":219.22499,"end":219.72499,"confidence":0.79174805,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.030589981004595757},{"word":"the","start":227.58,"end":228.06,"confidence":0.7421875,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.014917067252099514},{"word":"the","start":228.06,"end":228.3,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01212965976446867},{"word":"internet","start":228.3,"end":228.7,"confidence":0.9550781,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.023125167936086655},{"word":"one","start":228.7,"end":229.02,"confidence":0.9902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.02661149948835373},{"word":"or","start":229.02,"end":229.5,"confidence":0.9326172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0229487344622612},{"word":"the","start":229.5,"end":229.82,"confidence":0.9770508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0261334665119648},{"word":"power","start":229.82,"end":230.3,"confidence":0.60961914,"punctuated_word":"power?","sentiment":"neutral","sentiment_score":-0.025821927934885025},{"word":"because","start":230.3,"end":230.54001,"confidence":0.9428711,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.08043411374092102},{"word":"there's","start":230.54001,"end":230.78,"confidence":0.9694824,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.06188783794641495},{"word":"multiple","start":230.78,"end":231.28,"confidence":0.9848633,"punctuated_word":"multiple.","sentiment":"neutral","sentiment_score":-0.04355556517839432},{"word":"it","start":235.82,"end":236.06,"confidence":0.76123047,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.12316685169935226},{"word":"was","start":236.06,"end":236.22,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.17354680597782135},{"word":"there","start":236.3,"end":236.46,"confidence":0.9980469,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.20847070217132568},{"word":"was","start":236.46,"end":236.62001,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.25837981700897217},{"word":"no","start":236.62001,"end":236.78,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.2654576897621155},{"word":"internet","start":236.78,"end":237.18001,"confidence":0.9790039,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.32286855578422546},{"word":"light","start":237.18001,"end":237.5,"confidence":0.91918945,"punctuated_word":"light.","sentiment":"neutral","sentiment_score":-0.23824293911457065},{"word":"let","start":237.5,"end":237.66,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.16019850969314575},{"word":"me","start":237.66,"end":237.82,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.13249942660331726},{"word":"check","start":237.82,"end":238.06,"confidence":1.0,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.16103750467300415},{"word":"sorry","start":238.06,"end":238.38,"confidence":0.9880371,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.35782623291015625},{"word":"i","start":238.38,"end":238.46,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4340722560882568},{"word":"have","start":238.46,"end":238.54001,"confidence":0.9970703,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4439919888973236},{"word":"to","start":238.54001,"end":238.7,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4477703273296356},{"word":"walk","start":238.7,"end":238.86,"confidence":1.0,"punctuated_word":"walk","sentiment":"negative","sentiment_score":-0.3851552009582519},{"word":"away","start":238.86,"end":239.1,"confidence":1.0,"punctuated_word":"away","sentiment":"negative","sentiment_score":-0.39874598383903503},{"word":"from","start":239.1,"end":239.26001,"confidence":0.99902344,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.45102912187576294},{"word":"my","start":239.26001,"end":239.34,"confidence":0.9970703,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4935952126979828},{"word":"phone","start":239.34,"end":239.5,"confidence":1.0,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.4198537468910218},{"word":"because","start":239.5,"end":239.74,"confidence":0.8339844,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.4208360016345978},{"word":"there's","start":239.74,"end":239.98001,"confidence":0.9995117,"punctuated_word":"there's","sentiment":"negative","sentiment_score":-0.47080740332603455},{"word":"no","start":239.98001,"end":240.14,"confidence":0.99902344,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.3938760757446289},{"word":"service","start":240.14,"end":240.46,"confidence":0.9951172,"punctuated_word":"service","sentiment":"negative","sentiment_score":-0.4251909255981446},{"word":"in","start":240.46,"end":240.62001,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.4667269289493561},{"word":"this","start":240.62001,"end":240.78,"confidence":0.99902344,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.431816965341568},{"word":"place","start":240.78,"end":241.28,"confidence":0.99902344,"punctuated_word":"place.","sentiment":"negative","sentiment_score":-0.35231727361679077},{"word":"yeah","start":258.78,"end":259.28,"confidence":0.8847656,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0387333482503891},{"word":"no","start":259.34,"end":259.58,"confidence":0.84521484,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.15347199141979218},{"word":"no","start":259.58,"end":259.74,"confidence":0.9951172,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.18286362290382385},{"word":"internet","start":259.74,"end":260.24,"confidence":0.921875,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.1415885090827942},{"word":"just","start":260.86,"end":261.18,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.1291896104812622},{"word":"power","start":261.18,"end":261.5,"confidence":0.99902344,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.07305116951465607},{"word":"and","start":261.5,"end":261.74,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1032206565141678},{"word":"wi","start":261.74,"end":261.98,"confidence":0.9394531,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.062124185264110565},{"word":"fi","start":261.98,"end":262.48,"confidence":0.99902344,"punctuated_word":"Fi.","sentiment":"neutral","sentiment_score":-0.04761124774813652},{"word":"yeah","start":271.365,"end":271.765,"confidence":0.81469727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015274925157427788},{"word":"yeah","start":271.765,"end":272.085,"confidence":0.98706055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016183363273739815},{"word":"it","start":272.085,"end":272.48502,"confidence":0.9116211,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.006876807659864426},{"word":"it","start":272.48502,"end":272.725,"confidence":0.44360352,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.012513725087046623},{"word":"it's","start":272.805,"end":273.125,"confidence":0.97631836,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.08379092067480087},{"word":"all","start":273.125,"end":273.285,"confidence":0.9921875,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.11927202343940736},{"word":"plugged","start":273.285,"end":273.525,"confidence":0.92578125,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":0.08409697562456131},{"word":"in","start":273.525,"end":273.845,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1072368323802948},{"word":"fine","start":273.845,"end":274.165,"confidence":0.9863281,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.09331383556127548},{"word":"because","start":274.165,"end":274.665,"confidence":0.8769531,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.07663276791572571},{"word":"i","start":274.965,"end":275.125,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04190763831138611},{"word":"know","start":275.125,"end":275.285,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.03666059672832489},{"word":"the","start":275.285,"end":275.525,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.029867149889469147},{"word":"previous","start":275.525,"end":275.925,"confidence":1.0,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":0.03837432712316513},{"word":"the","start":276.085,"end":276.245,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.028306052088737488},{"word":"person","start":276.245,"end":276.48502,"confidence":0.9921875,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.05977129936218262},{"word":"that","start":276.48502,"end":276.645,"confidence":0.9760742,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03429541736841202},{"word":"lived","start":276.645,"end":276.885,"confidence":0.9165039,"punctuated_word":"lived","sentiment":"neutral","sentiment_score":0.03647952526807785},{"word":"here","start":276.885,"end":277.045,"confidence":0.99609375,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.017635807394981384},{"word":"before","start":277.045,"end":277.285,"confidence":0.98828125,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.015278100967407228},{"word":"me","start":277.285,"end":277.445,"confidence":0.83618164,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.04861457645893097},{"word":"and","start":277.445,"end":277.605,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06786520779132843},{"word":"they","start":277.605,"end":277.765,"confidence":0.99609375,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.055723413825035095},{"word":"had","start":277.765,"end":278.005,"confidence":0.9951172,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.0756695345044136},{"word":"wi","start":278.005,"end":278.165,"confidence":0.8276367,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.016177363693714142},{"word":"fi","start":278.165,"end":278.48502,"confidence":0.9379883,"punctuated_word":"Fi,","sentiment":"neutral","sentiment_score":0.03846610710024834},{"word":"sir","start":278.48502,"end":278.98502,"confidence":0.97436523,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.024505069479346275},{"word":"yes","start":285.55002,"end":286.05002,"confidence":0.982666,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02927881106734276},{"word":"yep","start":296.02502,"end":296.42502,"confidence":0.984375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04173634946346283},{"word":"yeah","start":296.42502,"end":296.665,"confidence":0.9616699,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04205852746963501},{"word":"i","start":296.665,"end":296.74503,"confidence":0.6484375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04205524921417236},{"word":"got","start":296.74503,"end":296.905,"confidence":0.8076172,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.04927175492048263},{"word":"it","start":296.905,"end":297.065,"confidence":0.9370117,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.020269058644771576},{"word":"here","start":297.065,"end":297.565,"confidence":0.99121094,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.015198815613985062},{"word":"i","start":305.385,"end":305.625,"confidence":0.9658203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09186196327209473},{"word":"can","start":305.625,"end":305.945,"confidence":0.7697754,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":-0.07137105613946915},{"word":"but","start":305.945,"end":306.185,"confidence":0.9970703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.10502967238426208},{"word":"i","start":306.185,"end":306.265,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18520554900169373},{"word":"don't","start":306.265,"end":306.42502,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1912799775600433},{"word":"think","start":306.42502,"end":306.665,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.2124558985233307},{"word":"it'll","start":306.665,"end":306.905,"confidence":0.98657227,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":-0.19996988773345947},{"word":"work","start":306.905,"end":307.29,"confidence":1.0,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.142586350440979},{"word":"is","start":307.37,"end":307.53,"confidence":0.9980469,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.08715920150279999},{"word":"that","start":307.53,"end":307.69,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07188448309898376},{"word":"holding","start":307.69,"end":308.01,"confidence":0.99902344,"punctuated_word":"holding","sentiment":"neutral","sentiment_score":-0.11207401007413864},{"word":"in","start":308.01,"end":308.25,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.12851041555404663},{"word":"the","start":308.25,"end":308.33002,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11149530112743378},{"word":"button","start":308.33002,"end":308.73,"confidence":0.984375,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.11475273966789246},{"word":"for","start":308.73,"end":308.97,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.14722509682178497},{"word":"thirty","start":308.97,"end":309.21002,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.13909578323364258},{"word":"seconds","start":309.21002,"end":309.53,"confidence":1.0,"punctuated_word":"seconds","sentiment":"neutral","sentiment_score":-0.12962253391742706},{"word":"or","start":309.53,"end":309.77002,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1332414299249649},{"word":"something","start":309.77002,"end":310.25,"confidence":0.99902344,"punctuated_word":"something?","sentiment":"neutral","sentiment_score":-0.1297033578157425},{"word":"i","start":310.25,"end":310.33002,"confidence":0.9760742,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07777708023786545},{"word":"did","start":310.33002,"end":310.57,"confidence":0.9741211,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.07844528555870056},{"word":"it","start":310.57,"end":310.81,"confidence":0.82910156,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.0841495543718338},{"word":"like","start":310.81,"end":311.13,"confidence":0.97314453,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.04739363119006157},{"word":"a","start":311.13,"end":311.29,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08072883635759354},{"word":"100","start":311.29,"end":311.53,"confidence":0.9980469,"punctuated_word":"100","sentiment":"neutral","sentiment_score":-0.10320153832435608},{"word":"times","start":311.53,"end":311.85,"confidence":0.99902344,"punctuated_word":"times","sentiment":"neutral","sentiment_score":-0.10385826975107192},{"word":"last","start":311.85,"end":312.17,"confidence":0.99609375,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.0708681121468544},{"word":"night","start":312.17,"end":312.67,"confidence":0.99902344,"punctuated_word":"night.","sentiment":"neutral","sentiment_score":-0.06049884110689163},{"word":"yeah","start":318.01,"end":318.49002,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05700327083468437},{"word":"that","start":318.49002,"end":318.65,"confidence":0.37548828,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.08949106186628342},{"word":"i","start":318.73,"end":318.81,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10849417746067049},{"word":"don't","start":318.81,"end":319.05002,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.10316770523786543},{"word":"think","start":319.05002,"end":319.29,"confidence":0.9980469,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.13240304589271543},{"word":"that's","start":319.29,"end":319.45,"confidence":0.99902344,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.13905853033065796},{"word":"gonna","start":319.45,"end":319.815,"confidence":0.9707031,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.10594373196363448},{"word":"the","start":319.895,"end":320.135,"confidence":0.9863281,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.14759404957294464},{"word":"problem","start":320.135,"end":320.635,"confidence":0.99902344,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.2739858329296112},{"word":"is","start":321.095,"end":321.255,"confidence":0.98828125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.19643588364124295},{"word":"yeah","start":321.415,"end":321.73502,"confidence":0.98950195,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.14562149345874786},{"word":"i'll","start":321.73502,"end":322.135,"confidence":0.8000488,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.12260868400335312},{"word":"i'll","start":322.135,"end":322.635,"confidence":0.80200195,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.08898388594388962},{"word":"try","start":323.535,"end":324.035,"confidence":0.78149414,"punctuated_word":"try,","sentiment":"neutral","sentiment_score":-0.07172982394695282},{"word":"but","start":324.935,"end":325.435,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05369207262992859},{"word":"there","start":327.73502,"end":327.975,"confidence":0.76171875,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.10197948664426804},{"word":"is","start":327.975,"end":328.215,"confidence":0.70336914,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":-0.09852047264575958},{"word":"but","start":328.215,"end":328.45502,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.09728995710611343},{"word":"i","start":328.45502,"end":328.615,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1807190179824829},{"word":"i","start":328.615,"end":328.695,"confidence":0.84814453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1794358640909195},{"word":"did","start":328.695,"end":328.855,"confidence":0.9980469,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.21657437086105347},{"word":"it","start":328.855,"end":329.015,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2124024927616119},{"word":"about","start":329.015,"end":329.495,"confidence":0.9980469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.17880922555923462},{"word":"50","start":329.495,"end":329.815,"confidence":0.9980469,"punctuated_word":"50","sentiment":"neutral","sentiment_score":-0.19179493188858032},{"word":"times","start":329.815,"end":330.135,"confidence":0.9970703,"punctuated_word":"times","sentiment":"neutral","sentiment_score":-0.21604539453983307},{"word":"yesterday","start":330.135,"end":330.615,"confidence":0.7788086,"punctuated_word":"yesterday.","sentiment":"neutral","sentiment_score":-0.1490093469619751},{"word":"it","start":330.615,"end":330.775,"confidence":0.85253906,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.33109602332115173},{"word":"did","start":330.775,"end":330.935,"confidence":0.9980469,"punctuated_word":"did","sentiment":"negative","sentiment_score":-0.40579333901405334},{"word":"nothing","start":330.935,"end":331.435,"confidence":0.9995117,"punctuated_word":"nothing.","sentiment":"negative","sentiment_score":-0.3927278518676758},{"word":"this","start":332.775,"end":333.015,"confidence":0.9194336,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.30964237451553345},{"word":"is","start":333.015,"end":333.175,"confidence":0.5229492,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.25413477420806885},{"word":"my","start":333.175,"end":333.415,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.3030354678630829},{"word":"solution","start":333.415,"end":333.915,"confidence":0.99902344,"punctuated_word":"solution.","sentiment":"neutral","sentiment_score":-0.08483215421438217},{"word":"can","start":334.42,"end":334.66,"confidence":0.9941406,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.14481374621391296},{"word":"can","start":334.66,"end":334.82,"confidence":0.9453125,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1898619383573532},{"word":"we","start":334.82,"end":334.98,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.21626046299934387},{"word":"just","start":334.98,"end":335.22,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.17075473070144653},{"word":"bench","start":335.22,"end":335.62,"confidence":0.96777344,"punctuated_word":"bench","sentiment":"neutral","sentiment_score":0.25729840993881226},{"word":"this","start":335.62,"end":335.78,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.2194502055644989},{"word":"for","start":335.78,"end":335.90002,"confidence":0.9863281,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2036804556846619},{"word":"a","start":335.90002,"end":336.02002,"confidence":0.89453125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2671269178390503},{"word":"day","start":336.02002,"end":336.26,"confidence":0.9980469,"punctuated_word":"day?","sentiment":"neutral","sentiment_score":0.16821642220020294},{"word":"i'm","start":336.26,"end":336.5,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1077185720205307},{"word":"i'm","start":336.5,"end":336.74002,"confidence":0.99609375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.082993283867836},{"word":"going","start":336.74002,"end":336.98,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.09157411754131316},{"word":"back","start":336.98,"end":337.22,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.16435080766677856},{"word":"to","start":337.22,"end":337.30002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11434781551361084},{"word":"my","start":337.30002,"end":337.54,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.12800244987010956},{"word":"other","start":337.54,"end":337.78,"confidence":0.99902344,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.10448160767555235},{"word":"house","start":337.78,"end":338.28,"confidence":1.0,"punctuated_word":"house","sentiment":"neutral","sentiment_score":0.14416785538196564},{"word":"tomorrow","start":338.5,"end":339.0,"confidence":0.9946289,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.09838705509901048},{"word":"i","start":339.62,"end":339.78,"confidence":0.59033203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14900590479373932},{"word":"have","start":339.78,"end":340.02002,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1823377162218094},{"word":"my","start":340.02002,"end":340.34,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.16435864567756653},{"word":"own","start":340.34,"end":340.58002,"confidence":0.99121094,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.1722363829612732},{"word":"router","start":340.58002,"end":340.98,"confidence":0.99316406,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.12308259308338164},{"word":"there","start":340.98,"end":341.30002,"confidence":0.99853516,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.14213137328624725},{"word":"i'm","start":341.30002,"end":341.54,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1662312000989914},{"word":"gonna","start":341.54,"end":341.78,"confidence":0.9951172,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.16197362542152405},{"word":"bring","start":341.78,"end":342.02002,"confidence":1.0,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":0.17436647415161133},{"word":"that","start":342.02002,"end":342.26,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.20855315029621124},{"word":"here","start":342.26,"end":342.76,"confidence":0.9511719,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":0.15371741354465485},{"word":"and","start":342.98,"end":343.30002,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14177946746349335},{"word":"i","start":343.30002,"end":343.46002,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10273534059524536},{"word":"know","start":343.46002,"end":343.62,"confidence":0.98095703,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.15066753327846527},{"word":"the","start":343.62,"end":343.78,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18368273973464969},{"word":"login","start":343.78,"end":344.26,"confidence":0.98291016,"punctuated_word":"login","sentiment":"neutral","sentiment_score":0.19436512887477875},{"word":"details","start":344.26,"end":344.66,"confidence":0.99902344,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.15057571232318878},{"word":"for","start":344.66,"end":344.82,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.14466987550258636},{"word":"that","start":344.82,"end":344.98,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15809117257595062},{"word":"router","start":344.98,"end":345.48,"confidence":0.97802734,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.11829467117786407},{"word":"so","start":345.62,"end":345.86002,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1553102880716324},{"word":"then","start":345.86002,"end":346.18002,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.16495949029922485},{"word":"i'll","start":346.18002,"end":346.42,"confidence":0.99072266,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.16473041474819183},{"word":"plug","start":346.42,"end":346.74002,"confidence":0.9951172,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.14484268426895142},{"word":"that","start":346.74002,"end":346.90002,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.19316531717777252},{"word":"in","start":346.90002,"end":347.355,"confidence":0.95581055,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.16643202304840088},{"word":"i'll","start":347.515,"end":347.755,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2141774296760559},{"word":"do","start":347.755,"end":347.83502,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.17825700342655182},{"word":"the","start":347.83502,"end":348.075,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.23101742565631864},{"word":"ppoe","start":348.075,"end":348.575,"confidence":0.95979816,"punctuated_word":"PPOE","sentiment":"neutral","sentiment_score":0.19956180453300476},{"word":"thing","start":348.795,"end":349.035,"confidence":0.93359375,"punctuated_word":"thing,","sentiment":"neutral","sentiment_score":0.225259929895401},{"word":"and","start":349.035,"end":349.195,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2266133576631546},{"word":"then","start":349.195,"end":349.595,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.2886818051338196},{"word":"it","start":349.595,"end":349.755,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.3031449317932129},{"word":"should","start":349.755,"end":349.99503,"confidence":1.0,"punctuated_word":"should","sentiment":"positive","sentiment_score":0.3695721924304962},{"word":"be","start":349.99503,"end":350.075,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.30017751455307007},{"word":"fine","start":350.075,"end":350.575,"confidence":0.9436035,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.18364861607551575},{"word":"because","start":351.195,"end":351.435,"confidence":0.6411133,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.22778192162513733},{"word":"this","start":351.435,"end":351.67502,"confidence":0.9902344,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3840978443622589},{"word":"this","start":351.67502,"end":351.915,"confidence":0.99609375,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.41298532485961914},{"word":"router","start":351.915,"end":352.315,"confidence":0.9748535,"punctuated_word":"router,","sentiment":"negative","sentiment_score":-0.4027329385280609},{"word":"i","start":352.315,"end":352.475,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6393678188323975},{"word":"can't","start":352.475,"end":352.715,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6814219355583191},{"word":"reset","start":352.715,"end":353.035,"confidence":1.0,"punctuated_word":"reset","sentiment":"negative","sentiment_score":-0.6374222636222839},{"word":"it","start":353.035,"end":353.355,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"negative","sentiment_score":-0.6502432823181152},{"word":"i","start":353.355,"end":353.435,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.581788182258606},{"word":"don't","start":353.435,"end":353.67502,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.4692951440811157},{"word":"know","start":353.67502,"end":353.755,"confidence":0.96435547,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.4186888337135315},{"word":"how","start":353.755,"end":353.99503,"confidence":0.99902344,"punctuated_word":"how","sentiment":"negative","sentiment_score":-0.39091581106185913},{"word":"to","start":353.99503,"end":354.315,"confidence":0.83032227,"punctuated_word":"to.","sentiment":"negative","sentiment_score":-0.42276567220687866},{"word":"i","start":354.315,"end":354.55502,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.27440863847732544},{"word":"i","start":354.55502,"end":354.795,"confidence":0.7290039,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.201432004570961},{"word":"followed","start":354.795,"end":355.295,"confidence":0.86376953,"punctuated_word":"followed,","sentiment":"neutral","sentiment_score":-0.212352991104126},{"word":"i","start":356.23502,"end":356.315,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2597225606441498},{"word":"think","start":356.315,"end":356.635,"confidence":0.9436035,"punctuated_word":"think,","sentiment":"neutral","sentiment_score":-0.1945112645626068},{"word":"about","start":356.635,"end":357.035,"confidence":0.9951172,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.18138685822486875},{"word":"a","start":357.035,"end":357.195,"confidence":0.984375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16473686695098877},{"word":"100","start":357.195,"end":357.595,"confidence":0.9980469,"punctuated_word":"100","sentiment":"neutral","sentiment_score":-0.18236133456230164},{"word":"different","start":357.595,"end":357.915,"confidence":0.99902344,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.15727706253528595},{"word":"videos","start":357.915,"end":358.39502,"confidence":1.0,"punctuated_word":"videos","sentiment":"neutral","sentiment_score":-0.17557717859745026},{"word":"off","start":358.39502,"end":358.55502,"confidence":0.7597656,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.2092803716659546},{"word":"youtube","start":358.55502,"end":359.05502,"confidence":0.99121094,"punctuated_word":"YouTube","sentiment":"neutral","sentiment_score":-0.20206105709075928},{"word":"yesterday","start":359.11502,"end":359.61502,"confidence":0.99902344,"punctuated_word":"yesterday","sentiment":"neutral","sentiment_score":-0.17173545062541962},{"word":"holding","start":359.78,"end":360.1,"confidence":1.0,"punctuated_word":"holding","sentiment":"neutral","sentiment_score":-0.15870429575443268},{"word":"in","start":360.1,"end":360.18002,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.18001168966293335},{"word":"the","start":360.18002,"end":360.42,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1670975685119629},{"word":"wps","start":360.42,"end":360.92,"confidence":0.9526367,"punctuated_word":"WPS,","sentiment":"neutral","sentiment_score":-0.16819016635417938},{"word":"turning","start":361.14,"end":361.46002,"confidence":1.0,"punctuated_word":"turning","sentiment":"neutral","sentiment_score":-0.244641974568367},{"word":"it","start":361.46002,"end":361.54,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.26651328802108765},{"word":"off","start":361.54,"end":361.86002,"confidence":0.99560547,"punctuated_word":"off,","sentiment":"neutral","sentiment_score":-0.22963115572929385},{"word":"hold","start":361.86002,"end":362.1,"confidence":0.9941406,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.20392975211143496},{"word":"the","start":362.1,"end":362.26,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2341899126768112},{"word":"button","start":362.26,"end":362.66,"confidence":0.99609375,"punctuated_word":"button,","sentiment":"neutral","sentiment_score":-0.20325955748558044},{"word":"turn","start":362.66,"end":362.90002,"confidence":0.9707031,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.19914261996746063},{"word":"it","start":362.90002,"end":363.06,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2348093539476395},{"word":"on","start":363.06,"end":363.56,"confidence":0.9890137,"punctuated_word":"on,","sentiment":"neutral","sentiment_score":-0.2536587715148926},{"word":"blinking","start":363.7,"end":364.02002,"confidence":0.8442383,"punctuated_word":"blinking","sentiment":"neutral","sentiment_score":-0.30409881472587585},{"word":"lights","start":364.02002,"end":364.42,"confidence":0.94311523,"punctuated_word":"lights.","sentiment":"neutral","sentiment_score":-0.2832801043987274},{"word":"i","start":364.42,"end":364.5,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4102094769477844},{"word":"don't","start":364.5,"end":364.74002,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3894351124763489},{"word":"know","start":364.74002,"end":364.90002,"confidence":0.99853516,"punctuated_word":"know.","sentiment":"negative","sentiment_score":-0.3799976706504822},{"word":"i","start":364.90002,"end":365.06,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4027838110923767},{"word":"tried","start":365.06,"end":365.38,"confidence":0.85546875,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.3022725284099579},{"word":"so","start":365.38,"end":365.54,"confidence":0.98291016,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.35332611203193665},{"word":"many","start":365.54,"end":365.86002,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.27455776929855347},{"word":"ways","start":365.86002,"end":366.36002,"confidence":0.9628906,"punctuated_word":"ways.","sentiment":"neutral","sentiment_score":-0.303123414516449},{"word":"unless","start":366.58002,"end":366.98,"confidence":0.52197266,"punctuated_word":"Unless","sentiment":"negative","sentiment_score":-0.3590567708015442},{"word":"you","start":366.98,"end":367.22,"confidence":0.99316406,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.344526082277298},{"word":"have","start":367.22,"end":367.46002,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.29799431562423706},{"word":"some","start":367.46002,"end":367.78,"confidence":1.0,"punctuated_word":"some","sentiment":"negative","sentiment_score":-0.381639689207077},{"word":"different","start":367.78,"end":368.26,"confidence":1.0,"punctuated_word":"different","sentiment":"negative","sentiment_score":-0.3805703818798065},{"word":"way","start":368.26,"end":368.66,"confidence":0.9946289,"punctuated_word":"way,","sentiment":"negative","sentiment_score":-0.4306627810001374},{"word":"i","start":368.66,"end":368.82,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5567286014556885},{"word":"think","start":368.82,"end":369.06,"confidence":1.0,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.5461128950119019},{"word":"we're","start":369.06,"end":369.30002,"confidence":0.9897461,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.5856782793998718},{"word":"we're","start":369.30002,"end":369.54,"confidence":0.9909668,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.6175327897071838},{"word":"not","start":369.54,"end":369.78,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6032884120941162},{"word":"gonna","start":369.78,"end":370.02002,"confidence":0.9428711,"punctuated_word":"gonna","sentiment":"negative","sentiment_score":-0.5955135822296143},{"word":"get","start":370.02002,"end":370.26,"confidence":0.9980469,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.5692366361618042},{"word":"anywhere","start":370.26,"end":370.66,"confidence":0.9550781,"punctuated_word":"anywhere.","sentiment":"negative","sentiment_score":-0.4610875844955444},{"word":"so","start":370.66,"end":371.16,"confidence":0.83447266,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.13687196373939514},{"word":"i","start":376.535,"end":376.855,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02872304432094097},{"word":"can","start":376.855,"end":377.015,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.05159889906644821},{"word":"connect","start":377.015,"end":377.335,"confidence":0.9165039,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.061315082013607025},{"word":"to","start":377.335,"end":377.575,"confidence":0.8676758,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06792943179607391},{"word":"it","start":377.575,"end":377.73502,"confidence":0.9382324,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.10575486719608308},{"word":"but","start":377.73502,"end":377.975,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.15446600317955017},{"word":"it's","start":377.975,"end":378.215,"confidence":0.951416,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2860948443412781},{"word":"got","start":378.215,"end":378.375,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.30480313301086426},{"word":"no","start":378.375,"end":378.535,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.31661880016326904},{"word":"internet","start":378.535,"end":379.035,"confidence":0.93310547,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.2719557285308838},{"word":"and","start":379.095,"end":379.335,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.17446370422840118},{"word":"when","start":379.335,"end":379.575,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.2778684198856354},{"word":"i","start":379.575,"end":379.73502,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.25648894906044006},{"word":"try","start":379.73502,"end":379.975,"confidence":0.8857422,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.2036987692117691},{"word":"to","start":379.975,"end":380.055,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22379590570926663},{"word":"go","start":380.055,"end":380.215,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.1870601624250412},{"word":"into","start":380.215,"end":380.695,"confidence":0.99609375,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.15481187403202057},{"word":"the","start":380.695,"end":381.17502,"confidence":0.95703125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17112430930137634},{"word":"one","start":381.17502,"end":381.415,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.12313880771398544},{"word":"nine","start":381.415,"end":381.655,"confidence":0.9970703,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":-0.1483563333749771},{"word":"two","start":381.655,"end":381.89502,"confidence":0.99902344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.15021975338459015},{"word":"point","start":381.89502,"end":382.135,"confidence":0.9980469,"punctuated_word":"point","sentiment":"neutral","sentiment_score":-0.12331365048885344},{"word":"one","start":382.135,"end":382.375,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.1626904457807541},{"word":"six","start":382.375,"end":382.695,"confidence":0.9873047,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.2019829899072647},{"word":"eight","start":382.695,"end":382.935,"confidence":0.9921875,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":-0.22004857659339905},{"word":"point","start":382.935,"end":383.435,"confidence":0.9951172,"punctuated_word":"point","sentiment":"neutral","sentiment_score":-0.17484387755393982},{"word":"fifty","start":384.215,"end":384.535,"confidence":0.6723633,"punctuated_word":"fifty","sentiment":"neutral","sentiment_score":-0.18690717220306396},{"word":"point","start":384.535,"end":384.935,"confidence":0.9902344,"punctuated_word":"point","sentiment":"neutral","sentiment_score":-0.1912393420934677},{"word":"zero","start":384.935,"end":385.415,"confidence":0.99902344,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":-0.1638374775648117},{"word":"as","start":385.415,"end":385.575,"confidence":0.8173828,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.2047388851642609},{"word":"it","start":385.575,"end":385.815,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.19933374226093292},{"word":"is","start":385.815,"end":386.315,"confidence":0.9638672,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":-0.2066455185413361},{"word":"i","start":387.655,"end":387.815,"confidence":0.66748047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2704964876174927},{"word":"can't","start":387.815,"end":388.135,"confidence":0.9980469,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2367410659790039},{"word":"log","start":388.135,"end":388.375,"confidence":0.9838867,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.19805116951465607},{"word":"in","start":388.375,"end":388.875,"confidence":0.9616699,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":-0.10358446091413498},{"word":"i","start":396.61,"end":396.77,"confidence":0.8671875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12228334695100784},{"word":"don't","start":396.77,"end":397.27,"confidence":0.9379883,"punctuated_word":"don't.","sentiment":"neutral","sentiment_score":-0.10616617649793623},{"word":"the","start":398.53,"end":398.84998,"confidence":0.47705078,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.15249386429786682},{"word":"the","start":398.84998,"end":399.09,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12323319911956788},{"word":"one","start":399.09,"end":399.59,"confidence":0.9970703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.14687566459178925},{"word":"that","start":400.05,"end":400.21,"confidence":0.9921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14331233501434326},{"word":"was","start":400.21,"end":400.44998,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.21711696684360504},{"word":"the","start":400.44998,"end":400.53,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19884750247001648},{"word":"only","start":400.53,"end":400.77,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.2148396372795105},{"word":"one","start":400.77,"end":400.93,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.14864912629127502},{"word":"that","start":400.93,"end":401.09,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1763894408941269},{"word":"i","start":401.09,"end":401.25,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19116882979869845},{"word":"could","start":401.25,"end":401.41,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.20071816444396973},{"word":"get","start":401.41,"end":401.65,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1925601214170456},{"word":"to","start":401.65,"end":401.81,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16645006835460663},{"word":"bring","start":401.81,"end":402.05,"confidence":1.0,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":-0.13903021812438965},{"word":"up","start":402.05,"end":402.13,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.11575836688280106},{"word":"the","start":402.13,"end":402.37,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14330211281776428},{"word":"asus","start":402.37,"end":402.77,"confidence":0.734375,"punctuated_word":"Asus","sentiment":"neutral","sentiment_score":-0.12035726010799408},{"word":"page","start":402.77,"end":403.16998,"confidence":0.9902344,"punctuated_word":"page","sentiment":"neutral","sentiment_score":-0.11301004886627196},{"word":"in","start":403.16998,"end":403.33,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.12958228588104248},{"word":"my","start":403.33,"end":403.49,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.14743664860725403},{"word":"web","start":403.49,"end":403.72998,"confidence":0.99609375,"punctuated_word":"web","sentiment":"neutral","sentiment_score":-0.1435214877128601},{"word":"browser","start":403.72998,"end":404.22998,"confidence":0.9812012,"punctuated_word":"browser.","sentiment":"neutral","sentiment_score":-0.13069021701812744},{"word":"and","start":407.86502,"end":408.025,"confidence":0.81396484,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.026325024664402008},{"word":"it","start":408.025,"end":408.265,"confidence":0.7128906,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06373827904462814},{"word":"it","start":408.265,"end":408.505,"confidence":0.85253906,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04627755284309387},{"word":"yeah","start":408.745,"end":409.065,"confidence":0.98461914,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.03951101750135422},{"word":"and","start":409.065,"end":409.225,"confidence":0.9790039,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07984400540590286},{"word":"i","start":409.225,"end":409.385,"confidence":0.97265625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12485672533512115},{"word":"actually","start":409.385,"end":409.785,"confidence":0.9091797,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.11091147363185884},{"word":"i","start":409.945,"end":410.185,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1276782751083374},{"word":"set","start":410.185,"end":410.505,"confidence":0.99121094,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.09479478001594543},{"word":"up","start":410.505,"end":410.665,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.07468432188034058},{"word":"my","start":410.665,"end":410.825,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.13429231941699982},{"word":"computer","start":410.825,"end":411.325,"confidence":1.0,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":-0.044804587960243225},{"word":"next","start":411.465,"end":411.70502,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.08327561616897583},{"word":"to","start":411.70502,"end":411.86502,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08807361125946045},{"word":"it","start":411.86502,"end":412.36502,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07317651063203812},{"word":"and","start":412.505,"end":413.005,"confidence":0.9091797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05824514478445053},{"word":"plugged","start":413.065,"end":413.385,"confidence":0.9980469,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":-0.05934801697731018},{"word":"in","start":413.385,"end":413.545,"confidence":0.9921875,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.05018406361341477},{"word":"with","start":413.545,"end":413.785,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0747818797826767},{"word":"ethernet","start":413.785,"end":414.285,"confidence":0.5913086,"punctuated_word":"Ethernet","sentiment":"neutral","sentiment_score":-0.06524243950843811},{"word":"also","start":414.345,"end":414.845,"confidence":0.8859863,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":-0.11739668250083923},{"word":"and","start":415.465,"end":415.70502,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1766653209924698},{"word":"i","start":415.70502,"end":415.945,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3421735167503357},{"word":"still","start":415.945,"end":416.185,"confidence":1.0,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.37809517979621887},{"word":"couldn't","start":416.185,"end":416.665,"confidence":1.0,"punctuated_word":"couldn't","sentiment":"negative","sentiment_score":-0.4007363915443421},{"word":"log","start":416.665,"end":416.905,"confidence":0.97802734,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.3137636184692383},{"word":"in","start":416.905,"end":417.065,"confidence":0.9248047,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.3219362497329712},{"word":"to","start":417.065,"end":417.225,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3036862313747406},{"word":"the","start":417.225,"end":417.465,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2873370945453644},{"word":"asus","start":417.465,"end":417.965,"confidence":0.9941406,"punctuated_word":"Asus","sentiment":"neutral","sentiment_score":-0.1521362662315369},{"word":"page","start":418.105,"end":418.58502,"confidence":1.0,"punctuated_word":"page","sentiment":"neutral","sentiment_score":-0.156582772731781},{"word":"through","start":418.58502,"end":418.745,"confidence":0.99902344,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.29438987374305725},{"word":"the","start":418.745,"end":418.905,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3483577370643616},{"word":"web","start":418.905,"end":419.14502,"confidence":0.9980469,"punctuated_word":"web","sentiment":"neutral","sentiment_score":-0.3241742253303528},{"word":"browser","start":419.14502,"end":419.465,"confidence":0.98950195,"punctuated_word":"browser.","sentiment":"negative","sentiment_score":-0.33966875076293945},{"word":"it","start":419.465,"end":419.625,"confidence":0.95947266,"punctuated_word":"It","sentiment":"negative","sentiment_score":-0.3874446153640747},{"word":"was","start":419.625,"end":419.785,"confidence":0.98291016,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.4565085172653198},{"word":"still","start":419.785,"end":420.025,"confidence":1.0,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.4318491816520691},{"word":"asking","start":420.025,"end":420.42502,"confidence":1.0,"punctuated_word":"asking","sentiment":"negative","sentiment_score":-0.39313358068466187},{"word":"for","start":420.42502,"end":420.58502,"confidence":0.984375,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.46297600865364075},{"word":"the","start":420.58502,"end":420.745,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.45974040031433105},{"word":"password","start":420.745,"end":421.245,"confidence":0.95874023,"punctuated_word":"password,","sentiment":"negative","sentiment_score":-0.4361046850681305},{"word":"which","start":423.33002,"end":423.49002,"confidence":1.0,"punctuated_word":"which","sentiment":"negative","sentiment_score":-0.48494815826416016},{"word":"the","start":423.49002,"end":423.73,"confidence":0.8964844,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5423123240470886},{"word":"default","start":423.73,"end":424.13,"confidence":1.0,"punctuated_word":"default","sentiment":"negative","sentiment_score":-0.4939810037612915},{"word":"one","start":424.13,"end":424.37003,"confidence":0.9921875,"punctuated_word":"one","sentiment":"negative","sentiment_score":-0.5188002586364746},{"word":"wouldn't","start":424.37003,"end":424.69,"confidence":0.9995117,"punctuated_word":"wouldn't","sentiment":"negative","sentiment_score":-0.48410987854003906},{"word":"work","start":424.69,"end":425.09003,"confidence":1.0,"punctuated_word":"work","sentiment":"negative","sentiment_score":-0.437001496553421},{"word":"even","start":425.09003,"end":425.33002,"confidence":0.81152344,"punctuated_word":"even","sentiment":"negative","sentiment_score":-0.42656439542770386},{"word":"after","start":425.33002,"end":425.65002,"confidence":1.0,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.4224534332752228},{"word":"resetting","start":425.65002,"end":426.13,"confidence":1.0,"punctuated_word":"resetting","sentiment":"negative","sentiment_score":-0.4053741693496704},{"word":"it","start":426.13,"end":426.63,"confidence":0.986084,"punctuated_word":"it.","sentiment":"negative","sentiment_score":-0.3743497133255005},{"word":"it","start":434.785,"end":435.025,"confidence":0.62158203,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.2333311140537262},{"word":"was","start":435.025,"end":435.425,"confidence":0.90283203,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.22699889540672305},{"word":"it","start":435.425,"end":435.585,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.3007064461708069},{"word":"was","start":435.585,"end":435.825,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.313028484582901},{"word":"already","start":435.825,"end":436.145,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.3044947385787964},{"word":"here","start":436.145,"end":436.465,"confidence":1.0,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.23373112082481384},{"word":"i've","start":436.465,"end":436.705,"confidence":1.0,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.26535406708717346},{"word":"got","start":436.705,"end":436.865,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2158028185367584},{"word":"my","start":436.865,"end":437.025,"confidence":0.99609375,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.250489741563797},{"word":"own","start":437.025,"end":437.265,"confidence":0.892334,"punctuated_word":"own.","sentiment":"neutral","sentiment_score":-0.2503339350223541},{"word":"it's","start":437.265,"end":437.505,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.3075129985809326},{"word":"just","start":437.505,"end":437.665,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.29359084367752075},{"word":"not","start":437.665,"end":437.905,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3879778981208801},{"word":"here","start":437.905,"end":438.405,"confidence":0.9399414,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.3040566146373749},{"word":"and","start":438.705,"end":439.105,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.18255874514579773},{"word":"my","start":439.105,"end":439.425,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.18317069113254547},{"word":"other","start":439.425,"end":439.585,"confidence":0.9667969,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.14306113123893738},{"word":"app","start":439.585,"end":439.905,"confidence":0.33862305,"punctuated_word":"app","sentiment":"neutral","sentiment_score":-0.15710005164146423},{"word":"is","start":439.905,"end":440.145,"confidence":0.97509766,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09982666373252869},{"word":"200","start":440.145,"end":440.785,"confidence":0.9980469,"punctuated_word":"200","sentiment":"neutral","sentiment_score":-0.09388920664787292},{"word":"kilometers","start":440.785,"end":441.105,"confidence":0.9970703,"punctuated_word":"kilometers","sentiment":"neutral","sentiment_score":-0.03739311173558235},{"word":"from","start":441.105,"end":441.345,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.048635829240083694},{"word":"here","start":441.345,"end":441.505,"confidence":0.9375,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.08747702836990356},{"word":"so","start":441.505,"end":441.665,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.10397543013095856},{"word":"i","start":441.665,"end":441.825,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15202690660953522},{"word":"won't","start":441.825,"end":441.985,"confidence":0.99853516,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.16325853765010834},{"word":"have","start":441.985,"end":442.145,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.139128178358078},{"word":"it","start":442.145,"end":442.225,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.13463768362998962},{"word":"until","start":442.225,"end":442.545,"confidence":0.99902344,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.253025084733963},{"word":"tomorrow","start":442.545,"end":443.045,"confidence":0.99365234,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":-0.08510835468769073},{"word":"so","start":443.265,"end":443.505,"confidence":0.73876953,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.020311255007982257},{"word":"that's","start":443.505,"end":443.745,"confidence":0.9951172,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.015822257846593857},{"word":"what","start":443.745,"end":443.905,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.01727883890271187},{"word":"i'm","start":443.905,"end":444.065,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.015345439314842224},{"word":"saying","start":444.065,"end":444.305,"confidence":0.9951172,"punctuated_word":"saying.","sentiment":"neutral","sentiment_score":0.02111934125423431},{"word":"maybe","start":444.305,"end":444.625,"confidence":1.0,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.02779490500688553},{"word":"we","start":444.625,"end":444.865,"confidence":0.9633789,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.019997991621494293},{"word":"just","start":444.865,"end":445.185,"confidence":0.92578125,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03817208483815193},{"word":"manage","start":445.185,"end":445.505,"confidence":0.39819336,"punctuated_word":"manage","sentiment":"neutral","sentiment_score":0.001158490777015686},{"word":"this","start":445.505,"end":446.005,"confidence":0.923584,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.029554316774010655},{"word":"and","start":446.225,"end":446.465,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03877550736069679},{"word":"i'll","start":446.465,"end":446.705,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05126073956489563},{"word":"i'll","start":446.705,"end":446.865,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04846945405006409},{"word":"sort","start":446.865,"end":447.185,"confidence":0.99316406,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.054751478135585785},{"word":"it","start":447.185,"end":447.265,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.055954307317733765},{"word":"out","start":447.265,"end":447.425,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.06107550859451294},{"word":"tomorrow","start":447.425,"end":447.925,"confidence":0.99853516,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.06611042469739914},{"word":"yeah","start":453.22,"end":453.72,"confidence":0.796875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08322283625602722},{"word":"because","start":453.78,"end":454.02002,"confidence":0.9536133,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.08014404773712158},{"word":"it","start":454.02002,"end":454.18002,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.10274402052164078},{"word":"it","start":454.18002,"end":454.34,"confidence":0.9790039,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09194003790616988},{"word":"should","start":454.34,"end":454.66,"confidence":0.9970703,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.10323259234428406},{"word":"be","start":454.66,"end":454.90002,"confidence":0.9941406,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.05272338539361954},{"word":"should","start":454.90002,"end":455.14,"confidence":0.6020508,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.07965611666440964},{"word":"be","start":455.14,"end":455.30002,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04131222516298294},{"word":"fine","start":455.30002,"end":455.80002,"confidence":0.9975586,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.10871400684118272},{"word":"yep","start":462.815,"end":463.29498,"confidence":0.704834,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1719646453857422},{"word":"awesome","start":463.29498,"end":463.79498,"confidence":0.9921875,"punctuated_word":"Awesome.","sentiment":"neutral","sentiment_score":0.3054031431674957},{"word":"hey","start":464.095,"end":464.255,"confidence":0.64953613,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.1271418035030365},{"word":"while","start":464.255,"end":464.495,"confidence":0.5761719,"punctuated_word":"While","sentiment":"neutral","sentiment_score":0.06179269030690193},{"word":"i've","start":464.495,"end":464.57498,"confidence":0.9819336,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.07701480388641357},{"word":"got","start":464.57498,"end":464.735,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.05295825004577637},{"word":"you","start":464.735,"end":464.975,"confidence":0.85253906,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.02017524093389511},{"word":"the","start":464.975,"end":465.13498,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01887740008533001},{"word":"only","start":465.13498,"end":465.29498,"confidence":0.99902344,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.002199523150920868},{"word":"other","start":465.29498,"end":465.535,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.008233748376369476},{"word":"thing","start":465.535,"end":465.695,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.02065335027873516},{"word":"i","start":465.695,"end":465.85498,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.005369158461689949},{"word":"would","start":465.85498,"end":466.01498,"confidence":0.7890625,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.005725990980863571},{"word":"ask","start":466.01498,"end":466.335,"confidence":0.9980469,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.007846038788557053},{"word":"is","start":466.335,"end":466.835,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0012268442660570145},{"word":"when","start":466.895,"end":467.215,"confidence":0.7651367,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.010169748216867449},{"word":"i","start":467.215,"end":467.535,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.005981780588626862},{"word":"signed","start":467.535,"end":467.935,"confidence":0.89501953,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":0.004018455743789673},{"word":"up","start":467.935,"end":468.435,"confidence":0.98657227,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":0.00571816973388195},{"word":"it","start":468.975,"end":469.29498,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.004763549193739891},{"word":"said","start":469.29498,"end":469.79498,"confidence":0.9951172,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.01455342210829258},{"word":"on","start":470.255,"end":470.41498,"confidence":0.9633789,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03158764913678169},{"word":"the","start":470.41498,"end":470.655,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03476988151669502},{"word":"page","start":470.655,"end":471.155,"confidence":0.8972168,"punctuated_word":"page,","sentiment":"neutral","sentiment_score":0.034582942724227905},{"word":"australia's","start":472.255,"end":472.735,"confidence":0.84716797,"punctuated_word":"Australia's","sentiment":"neutral","sentiment_score":0.04981210455298424},{"word":"reliable","start":472.735,"end":473.235,"confidence":0.9248047,"punctuated_word":"reliable","sentiment":"neutral","sentiment_score":0.06197118014097214},{"word":"class","start":473.29498,"end":473.615,"confidence":0.9428711,"punctuated_word":"class","sentiment":"neutral","sentiment_score":0.118935689330101},{"word":"a","start":473.615,"end":473.775,"confidence":0.88427734,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0679665207862854},{"word":"internet","start":473.775,"end":474.275,"confidence":0.88623047,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":0.03196609765291214},{"word":"yes","start":475.09,"end":475.25,"confidence":0.9797363,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.040049195289611816},{"word":"we","start":475.25,"end":475.41,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.05163941532373428},{"word":"provide","start":475.41,"end":475.81,"confidence":0.99902344,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.0467100664973259},{"word":"you","start":475.81,"end":475.97,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06020718067884445},{"word":"with","start":475.97,"end":476.13,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0705469399690628},{"word":"one","start":476.13,"end":476.37,"confidence":0.9921875,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.07370467483997345},{"word":"month","start":476.37,"end":476.69,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.07967959344387054},{"word":"free","start":476.69,"end":476.93,"confidence":0.9951172,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.11754359304904938},{"word":"internet","start":476.93,"end":477.33,"confidence":0.984375,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.09396100044250488},{"word":"on","start":477.33,"end":477.57,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.12823036313056946},{"word":"all","start":477.57,"end":477.72998,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.08934709429740906},{"word":"of","start":477.72998,"end":477.81,"confidence":0.98095703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07900533825159073},{"word":"our","start":477.81,"end":478.05,"confidence":0.9941406,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1016833707690239},{"word":"plans","start":478.05,"end":478.55,"confidence":0.7675781,"punctuated_word":"plans.","sentiment":"neutral","sentiment_score":0.07781191170215607},{"word":"but","start":478.85,"end":479.16998,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0316961295902729},{"word":"when","start":479.16998,"end":479.41,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.09920814633369446},{"word":"i","start":479.41,"end":479.49,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07578306645154953},{"word":"signed","start":479.49,"end":479.72998,"confidence":0.9970703,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":-0.04256175458431244},{"word":"up","start":479.72998,"end":479.97,"confidence":0.99609375,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.06232817471027374},{"word":"i","start":479.97,"end":480.05,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12260166555643082},{"word":"didn't","start":480.05,"end":480.37,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.09245876967906952},{"word":"i","start":480.37,"end":480.44998,"confidence":0.97802734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13182559609413147},{"word":"didn't","start":480.44998,"end":480.69,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.07740892469882965},{"word":"get","start":480.69,"end":480.81,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.05643297731876373},{"word":"a","start":480.81,"end":480.93,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0486375167965889},{"word":"month","start":480.93,"end":481.16998,"confidence":0.9980469,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.015273768454790115},{"word":"free","start":481.16998,"end":481.41,"confidence":0.98583984,"punctuated_word":"free.","sentiment":"neutral","sentiment_score":-0.06918902695178986},{"word":"i","start":481.41,"end":481.49,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11978611350059508},{"word":"just","start":481.49,"end":481.72998,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10906008630990982},{"word":"paid","start":481.72998,"end":482.22998,"confidence":0.9980469,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.06237873435020447},{"word":"straight","start":482.44998,"end":482.77,"confidence":0.99902344,"punctuated_word":"straight","sentiment":"neutral","sentiment_score":-0.10187674313783646},{"word":"away","start":482.77,"end":483.16998,"confidence":0.82421875,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.055313512682914734},{"word":"but","start":483.16998,"end":483.57,"confidence":0.9892578,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.044863760471343994},{"word":"what","start":483.57,"end":483.72998,"confidence":0.9350586,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05196542665362358},{"word":"is","start":483.97,"end":484.21,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05253593251109123},{"word":"there","start":484.21,"end":484.28998,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.03730691969394684},{"word":"a","start":484.28998,"end":484.44998,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04512999206781387},{"word":"month","start":484.44998,"end":484.69,"confidence":0.9980469,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.02366898767650127},{"word":"free","start":484.69,"end":484.93,"confidence":0.80371094,"punctuated_word":"free,","sentiment":"neutral","sentiment_score":-0.0389309823513031},{"word":"or","start":484.93,"end":485.09,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05184114724397659},{"word":"is","start":485.09,"end":485.25,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03744819015264511},{"word":"there","start":485.25,"end":485.41,"confidence":0.9741211,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.031136535108089447},{"word":"not","start":485.41,"end":485.57,"confidence":0.99609375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.033331356942653656},{"word":"a","start":485.57,"end":485.72998,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03308603912591934},{"word":"month","start":485.72998,"end":485.97,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.02447962760925293},{"word":"free","start":485.97,"end":486.47,"confidence":0.9951172,"punctuated_word":"free?","sentiment":"neutral","sentiment_score":-0.019560737535357475},{"word":"yep","start":494.165,"end":494.665,"confidence":0.8798828,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06546522676944733},{"word":"and","start":503.57,"end":503.73,"confidence":0.5913086,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.021842308342456818},{"word":"then","start":503.73,"end":503.89,"confidence":0.95703125,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.01928202249109745},{"word":"what","start":503.89,"end":504.13,"confidence":0.9013672,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.008650394156575203},{"word":"is","start":504.13,"end":504.29,"confidence":0.9902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00864547397941351},{"word":"the","start":504.29,"end":504.45,"confidence":0.9819336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01547226496040821},{"word":"second","start":504.45,"end":504.85,"confidence":0.99902344,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.017045795917510986},{"word":"month","start":504.85,"end":505.09,"confidence":0.9658203,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.006391279399394989},{"word":"for","start":505.09,"end":505.25,"confidence":0.8286133,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.008991887792944908},{"word":"you","start":505.25,"end":505.33002,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.009943363256752493},{"word":"or","start":505.33002,"end":505.83002,"confidence":0.9116211,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.005365603603422642},{"word":"something","start":511.33002,"end":511.83002,"confidence":0.99560547,"punctuated_word":"something?","sentiment":"neutral","sentiment_score":0.003954553510993719},{"word":"yeah","start":512.29004,"end":512.79004,"confidence":0.9621582,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013259556144475935},{"word":"the","start":529.055,"end":529.21497,"confidence":0.17468262,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.018994826823472977},{"word":"next","start":529.21497,"end":529.45496,"confidence":0.9921875,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.009983252733945848},{"word":"month","start":529.45496,"end":529.95496,"confidence":0.9711914,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.005540086887776852},{"word":"sweetheart","start":533.42,"end":533.92,"confidence":0.6739095,"punctuated_word":"Sweetheart.","sentiment":"neutral","sentiment_score":0.1947733461856842},{"word":"awesome","start":534.06,"end":534.56,"confidence":0.99853516,"punctuated_word":"Awesome.","sentiment":"positive","sentiment_score":0.39721930027008057},{"word":"thanks","start":534.62,"end":534.94,"confidence":0.99609375,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.5362407565116882},{"word":"for","start":534.94,"end":535.10004,"confidence":0.88720703,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.519054651260376},{"word":"thanks","start":535.10004,"end":535.42,"confidence":0.9941406,"punctuated_word":"thanks","sentiment":"positive","sentiment_score":0.44806668162345886},{"word":"for","start":535.42,"end":535.58,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.21344847977161407},{"word":"clarifying","start":535.58,"end":536.08,"confidence":0.9970703,"punctuated_word":"clarifying.","sentiment":"neutral","sentiment_score":0.20924851298332217},{"word":"yeah","start":542.78,"end":543.18,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07372751832008362},{"word":"cool","start":543.18,"end":543.68,"confidence":0.99902344,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.07819490134716034},{"word":"beautiful","start":545.625,"end":546.125,"confidence":0.9926758,"punctuated_word":"Beautiful.","sentiment":"neutral","sentiment_score":0.19828687608242035},{"word":"not","start":546.185,"end":546.585,"confidence":0.31982422,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.06447171419858932},{"word":"sweet","start":546.585,"end":546.825,"confidence":0.7216797,"punctuated_word":"sweet","sentiment":"neutral","sentiment_score":0.09820004552602768},{"word":"as","start":546.825,"end":547.065,"confidence":0.4025879,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.13721083104610443},{"word":"thanks","start":547.145,"end":547.385,"confidence":0.96875,"punctuated_word":"thanks","sentiment":"neutral","sentiment_score":0.2173842489719391},{"word":"thanks","start":547.385,"end":547.625,"confidence":0.7944336,"punctuated_word":"thanks","sentiment":"positive","sentiment_score":0.35099250078201294},{"word":"for","start":547.625,"end":547.78503,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3945576250553131},{"word":"clarifying","start":547.78503,"end":548.28503,"confidence":0.99902344,"punctuated_word":"clarifying.","sentiment":"neutral","sentiment_score":0.27459830045700073},{"word":"cool","start":550.34503,"end":550.84503,"confidence":0.9741211,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.17083626985549927},{"word":"no","start":551.465,"end":551.78503,"confidence":0.9802246,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.04886898025870323},{"word":"that's","start":551.78503,"end":552.025,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.10025151818990707},{"word":"it","start":552.025,"end":552.34503,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.13686668872833252},{"word":"appreciate","start":552.34503,"end":552.745,"confidence":0.9791667,"punctuated_word":"Appreciate","sentiment":"positive","sentiment_score":0.4903435707092285},{"word":"it","start":552.745,"end":553.245,"confidence":1.0,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.36871200799942017},{"word":"have","start":555.305,"end":555.465,"confidence":0.9580078,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.4624626636505127},{"word":"a","start":555.465,"end":555.54504,"confidence":0.9941406,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.377872109413147},{"word":"good","start":555.54504,"end":555.78503,"confidence":0.9921875,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.3300548791885376},{"word":"rest","start":555.78503,"end":555.945,"confidence":0.9980469,"punctuated_word":"rest","sentiment":"neutral","sentiment_score":0.3007051348686218},{"word":"of","start":555.945,"end":556.025,"confidence":0.99121094,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.30232715606689453},{"word":"your","start":556.025,"end":556.185,"confidence":0.9873047,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.24987132847309113},{"word":"evening","start":556.185,"end":556.685,"confidence":0.9970703,"punctuated_word":"evening.","sentiment":"neutral","sentiment_score":0.14453572034835815},{"word":"will","start":557.8329,"end":558.07294,"confidence":0.9902344,"punctuated_word":"Will","sentiment":"positive","sentiment_score":0.4755791127681732},{"word":"do","start":558.07294,"end":558.57294,"confidence":0.9838867,"punctuated_word":"do.","sentiment":"positive","sentiment_score":0.5702060461044312},{"word":"thank","start":558.7129,"end":559.0329,"confidence":0.50683594,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.855313777923584},{"word":"you","start":559.0329,"end":559.5329,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7862223386764526},{"word":"bye","start":561.0329,"end":561.19293,"confidence":0.43676758,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.18262462317943573},{"word":"bye","start":561.19293,"end":561.51294,"confidence":0.98535156,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.20337268710136416},{"word":"bye","start":561.51294,"end":561.6729,"confidence":0.8105469,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.10979656875133514},{"word":"bye","start":561.6729,"end":562.1729,"confidence":0.9941406,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.09414340555667876}],"paragraphs":{"transcript":"\nHey. How you doing? Not too bad. Not too bad. I just had a missed call and a message saying you're trying to help me get my Internet connected.\n\nYep. That's right. Yeah. I think the I don't know whether you'll be able to help me, but, essentially, the the router that's here, I'm guessing somebody changed the password on it because I when I try to get in through the web GUI, I can't can't access it. And I spent about 3 hours yesterday trying every trick under the book to reset the modem, the router, hard reset it, trying to get it to default to factory settings.\n\nBut, yeah, I was unable to, so I don't know. I'm I'm kinda stuck. It's a Asus. Yep. Asus.\n\nThen I think it is. It says RTDashAX52. Yeah. RT. Yep.\n\nDashAX50 two. Yeah. Yeah. Go for it. Thank you.\n\nHello? Hello? Hello? Yeah. Yeah.\n\nWe can we can try. We can give it a crack. Alright. Get up. The the Internet one or the power?\n\nBecause there's multiple. It was there was no Internet light. Let me check. Sorry. I have to walk away from my phone because there's no service in this place.\n\nYeah. No. No Internet. Just power and Wi Fi. Yeah.\n\nYeah. It it it's all plugged in fine because I know the previous the person that lived here before me, and they had Wi Fi, sir. Yes. Yep. Yeah.\n\nI got it here. I can, but I don't think it'll work. Is that holding in the button for thirty seconds or something? I did it, like, a 100 times last night. Yeah.\n\nThat I don't think that's gonna The problem is yeah. I'll I'll try, but there is, but I I did it about 50 times yesterday. It did nothing. This is my solution. Can can we just bench this for a day?\n\nI'm I'm going back to my other house tomorrow. I have my own router there. I'm gonna bring that here, and I know the login details for that router. So then I'll plug that in. I'll do the PPOE thing, and then it should be fine.\n\nBecause this this router, I can't reset it. I don't know how to. I I followed, I think, about a 100 different videos off YouTube yesterday holding in the WPS, turning it off, hold the button, turn it on, blinking lights. I don't know. I tried so many ways.\n\nUnless you have some different way, I think we're we're not gonna get anywhere. So I can connect to it, but it's got no Internet. And when I try to go into the one nine two point one six eight point fifty point zero as it is, I can't log in. I don't. The the one that was the only one that I could get to bring up the Asus page in my web browser.\n\nAnd it it yeah. And I actually I set up my computer next to it and plugged in with Ethernet also, and I still couldn't log in to the Asus page through the web browser. It was still asking for the password, which the default one wouldn't work even after resetting it. It was it was already here. I've got my own.\n\nIt's just not here. And my other app is 200 kilometers from here, so I won't have it until tomorrow. So that's what I'm saying. Maybe we just manage this, and I'll I'll sort it out tomorrow. Yeah.\n\nBecause it it should be should be fine. Yep. Awesome. Hey. While I've got you, the only other thing I would ask is when I signed up, it said on the page, Australia's reliable class a Internet.\n\nYes. We provide you with one month free Internet on all of our plans. But when I signed up, I didn't I didn't get a month free. I just paid straight away. But what is there a month free, or is there not a month free?\n\nYep. And then what is the second month for you or something? Yeah. The next month. Sweetheart.\n\nAwesome. Thanks for thanks for clarifying. Yeah. Cool. Beautiful.\n\nNot sweet as thanks thanks for clarifying. Cool. No. That's it. Appreciate it.\n\nHave a good rest of your evening. Will do. Thank you. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":6.64,"end":6.96,"sentiment":"neutral","sentiment_score":0.14853505790233612},{"text":"How you doing?","start":6.96,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.1461021900177002},{"text":"Not too bad.","start":11.12,"end":11.759999,"sentiment":"neutral","sentiment_score":0.18769855300585428},{"text":"Not too bad.","start":11.759999,"end":12.255,"sentiment":"neutral","sentiment_score":0.16034851223230362},{"text":"I just had a missed call and a message saying you're trying to help me get my Internet connected.","start":12.255,"end":17.075,"sentiment":"neutral","sentiment_score":0.051225886925270685}],"sentiment":"neutral","sentiment_score":0.08980257500862253,"num_words":29,"start":6.64,"end":17.075},{"sentences":[{"text":"Yep.","start":25.375,"end":25.875,"sentiment":"neutral","sentiment_score":0.052750300616025925},{"text":"That's right.","start":25.935001,"end":26.675,"sentiment":"neutral","sentiment_score":0.09104421734809875},{"text":"Yeah.","start":38.23,"end":38.71,"sentiment":"neutral","sentiment_score":-0.1008916050195694},{"text":"I think the I don't know whether you'll be able to help me, but, essentially, the the router that's here, I'm guessing somebody changed the password on it because I when I try to get in through the web GUI, I can't can't access it.","start":38.71,"end":52.575,"sentiment":"neutral","sentiment_score":-0.22026925856868426},{"text":"And I spent about 3 hours yesterday trying every trick under the book to reset the modem, the router, hard reset it, trying to get it to default to factory settings.","start":52.575,"end":65.07,"sentiment":"neutral","sentiment_score":-0.2806455151688668}],"sentiment":"neutral","sentiment_score":-0.2309772559441626,"num_words":80,"start":25.375,"end":65.07},{"sentences":[{"text":"But, yeah, I was unable to, so I don't know.","start":65.07,"end":67.55,"sentiment":"negative","sentiment_score":-0.3668882131576538},{"text":"I'm I'm kinda stuck.","start":67.55,"end":68.770004,"sentiment":"negative","sentiment_score":-0.426072895526886},{"text":"It's a Asus.","start":74.244995,"end":75.305,"sentiment":"neutral","sentiment_score":-0.09526428580284119},{"text":"Yep.","start":78.805,"end":79.205,"sentiment":"neutral","sentiment_score":-0.019711989909410477},{"text":"Asus.","start":79.205,"end":79.705,"sentiment":"neutral","sentiment_score":-0.026485975831747055}],"sentiment":"neutral","sentiment_score":-0.3002718177280928,"num_words":19,"start":65.07,"end":79.705},{"sentences":[{"text":"Then I think it is.","start":82.884995,"end":85.82,"sentiment":"neutral","sentiment_score":-0.03162540532648563},{"text":"It says RTDashAX52.","start":90.04,"end":94.94,"sentiment":"neutral","sentiment_score":-0.023096583783626556},{"text":"Yeah.","start":99.875,"end":100.274994,"sentiment":"neutral","sentiment_score":-0.009323542937636375},{"text":"RT.","start":100.274994,"end":101.095,"sentiment":"neutral","sentiment_score":-0.011900175362825394},{"text":"Yep.","start":103.395,"end":103.895,"sentiment":"neutral","sentiment_score":0.004770174622535706}],"sentiment":"neutral","sentiment_score":-0.022170029241930355,"num_words":11,"start":82.884995,"end":103.895},{"sentences":[{"text":"DashAX50 two.","start":103.954994,"end":107.655,"sentiment":"neutral","sentiment_score":-0.0014317252207547426},{"text":"Yeah.","start":119.58,"end":120.08,"sentiment":"neutral","sentiment_score":0.005106291733682156},{"text":"Yeah.","start":121.340004,"end":121.740005,"sentiment":"neutral","sentiment_score":0.10486011207103728},{"text":"Go for it.","start":121.740005,"end":122.700005,"sentiment":"neutral","sentiment_score":0.18483325839042664},{"text":"Thank you.","start":122.700005,"end":123.44,"sentiment":"neutral","sentiment_score":0.3281949460506439}],"sentiment":"neutral","sentiment_score":0.1464436245150864,"num_words":9,"start":103.954994,"end":123.44},{"sentences":[{"text":"Hello?","start":182.235,"end":182.735,"sentiment":"neutral","sentiment_score":0.1070183739066124},{"text":"Hello?","start":188.315,"end":188.635,"sentiment":"neutral","sentiment_score":0.033529654145240784},{"text":"Hello?","start":188.635,"end":189.135,"sentiment":"neutral","sentiment_score":0.04186199605464935},{"text":"Yeah.","start":214.665,"end":215.165,"sentiment":"neutral","sentiment_score":-0.006287948228418827},{"text":"Yeah.","start":216.025,"end":216.525,"sentiment":"neutral","sentiment_score":-0.0045415861532092094}],"sentiment":"neutral","sentiment_score":0.0343160979449749,"num_words":5,"start":182.235,"end":216.525},{"sentences":[{"text":"We can we can try.","start":216.745,"end":217.705,"sentiment":"neutral","sentiment_score":0.023309017345309258},{"text":"We can give it a crack.","start":217.705,"end":218.745,"sentiment":"neutral","sentiment_score":-0.13677218680580458},{"text":"Alright.","start":218.745,"end":218.985,"sentiment":"neutral","sentiment_score":0.05484132096171379},{"text":"Get up.","start":218.985,"end":219.72499,"sentiment":"neutral","sentiment_score":0.023042655549943447},{"text":"The the Internet one or the power?","start":227.58,"end":230.3,"sentiment":"neutral","sentiment_score":-0.021669646192874228}],"sentiment":"neutral","sentiment_score":-0.03594518692365715,"num_words":21,"start":216.745,"end":230.3},{"sentences":[{"text":"Because there's multiple.","start":230.3,"end":231.28,"sentiment":"neutral","sentiment_score":-0.06195917228857676},{"text":"It was there was no Internet light.","start":235.82,"end":237.5,"sentiment":"neutral","sentiment_score":-0.22716190878834044},{"text":"Let me check.","start":237.5,"end":238.06,"sentiment":"neutral","sentiment_score":-0.1512451469898224},{"text":"Sorry.","start":238.06,"end":238.38,"sentiment":"negative","sentiment_score":-0.35782623291015625},{"text":"I have to walk away from my phone because there's no service in this place.","start":238.38,"end":241.28,"sentiment":"negative","sentiment_score":-0.42905236085255943}],"sentiment":"neutral","sentiment_score":-0.3111502746569699,"num_words":29,"start":230.3,"end":241.28},{"sentences":[{"text":"Yeah.","start":258.78,"end":259.28,"sentiment":"neutral","sentiment_score":-0.0387333482503891},{"text":"No.","start":259.34,"end":259.58,"sentiment":"neutral","sentiment_score":-0.15347199141979218},{"text":"No Internet.","start":259.58,"end":260.24,"sentiment":"neutral","sentiment_score":-0.16222606599330902},{"text":"Just power and Wi Fi.","start":260.86,"end":262.48,"sentiment":"neutral","sentiment_score":-0.08303937390446663},{"text":"Yeah.","start":271.365,"end":271.765,"sentiment":"neutral","sentiment_score":0.015274925157427788}],"sentiment":"neutral","sentiment_score":-0.09165794160217047,"num_words":10,"start":258.78,"end":271.765},{"sentences":[{"text":"Yeah.","start":271.765,"end":272.085,"sentiment":"neutral","sentiment_score":0.016183363273739815},{"text":"It it it's all plugged in fine because I know the previous the person that lived here before me, and they had Wi Fi, sir.","start":272.085,"end":278.98502,"sentiment":"neutral","sentiment_score":0.04997324302792549},{"text":"Yes.","start":285.55002,"end":286.05002,"sentiment":"neutral","sentiment_score":0.02927881106734276},{"text":"Yep.","start":296.02502,"end":296.42502,"sentiment":"neutral","sentiment_score":0.04173634946346283},{"text":"Yeah.","start":296.42502,"end":296.665,"sentiment":"neutral","sentiment_score":0.04205852746963501}],"sentiment":"neutral","sentiment_score":0.047537521619735096,"num_words":29,"start":271.765,"end":296.665},{"sentences":[{"text":"I got it here.","start":296.665,"end":297.565,"sentiment":"neutral","sentiment_score":0.03169871959835291},{"text":"I can, but I don't think it'll work.","start":305.385,"end":307.29,"sentiment":"neutral","sentiment_score":-0.14997004438191652},{"text":"Is that holding in the button for thirty seconds or something?","start":307.37,"end":310.25,"sentiment":"neutral","sentiment_score":-0.11861494115807793},{"text":"I did it, like, a 100 times last night.","start":310.25,"end":312.67,"sentiment":"neutral","sentiment_score":-0.07854679433835877},{"text":"Yeah.","start":318.01,"end":318.49002,"sentiment":"neutral","sentiment_score":-0.05700327083468437}],"sentiment":"neutral","sentiment_score":-0.0952016439175967,"num_words":33,"start":296.665,"end":318.49002},{"sentences":[{"text":"That I don't think that's gonna The problem is yeah.","start":318.49002,"end":321.73502,"sentiment":"neutral","sentiment_score":-0.1442195512354374},{"text":"I'll I'll try, but there is, but I I did it about 50 times yesterday.","start":321.73502,"end":330.615,"sentiment":"neutral","sentiment_score":-0.1439730018377304},{"text":"It did nothing.","start":330.615,"end":331.435,"sentiment":"negative","sentiment_score":-0.37653907140096027},{"text":"This is my solution.","start":332.775,"end":333.915,"sentiment":"neutral","sentiment_score":-0.23791119270026684},{"text":"Can can we just bench this for a day?","start":334.42,"end":336.26,"sentiment":"neutral","sentiment_score":0.20416258772214255}],"sentiment":"neutral","sentiment_score":-0.09379485940060965,"num_words":41,"start":318.49002,"end":336.26},{"sentences":[{"text":"I'm I'm going back to my other house tomorrow.","start":336.26,"end":339.0,"sentiment":"neutral","sentiment_score":0.11511372940407859},{"text":"I have my own router there.","start":339.62,"end":341.30002,"sentiment":"neutral","sentiment_score":0.1555254360040029},{"text":"I'm gonna bring that here, and I know the login details for that router.","start":341.30002,"end":345.48,"sentiment":"neutral","sentiment_score":0.15783596464565822},{"text":"So then I'll plug that in.","start":345.62,"end":347.355,"sentiment":"neutral","sentiment_score":0.16490670293569565},{"text":"I'll do the PPOE thing, and then it should be fine.","start":347.515,"end":350.575,"sentiment":"neutral","sentiment_score":0.24728291007605466}],"sentiment":"neutral","sentiment_score":0.17148765030762422,"num_words":46,"start":336.26,"end":350.575},{"sentences":[{"text":"Because this this router, I can't reset it.","start":351.195,"end":353.355,"sentiment":"negative","sentiment_score":-0.504506666213274},{"text":"I don't know how to.","start":353.355,"end":354.315,"sentiment":"negative","sentiment_score":-0.4566907286643982},{"text":"I I followed, I think, about a 100 different videos off YouTube yesterday holding in the WPS, turning it off, hold the button, turn it on, blinking lights.","start":354.315,"end":364.42,"sentiment":"neutral","sentiment_score":-0.21135723803724563},{"text":"I don't know.","start":364.42,"end":364.90002,"sentiment":"negative","sentiment_score":-0.3932140866915385},{"text":"I tried so many ways.","start":364.90002,"end":366.36002,"sentiment":"neutral","sentiment_score":-0.3272127270698547}],"sentiment":"neutral","sentiment_score":-0.30720848027540715,"num_words":49,"start":351.195,"end":366.36002},{"sentences":[{"text":"Unless you have some different way, I think we're we're not gonna get anywhere.","start":366.58002,"end":370.66,"sentiment":"negative","sentiment_score":-0.4806877715247018},{"text":"So I can connect to it, but it's got no Internet.","start":370.66,"end":379.035,"sentiment":"neutral","sentiment_score":-0.16237561794167216},{"text":"And when I try to go into the one nine two point one six eight point fifty point zero as it is, I can't log in.","start":379.095,"end":388.875,"sentiment":"neutral","sentiment_score":-0.18905699425018752},{"text":"I don't.","start":396.61,"end":397.27,"sentiment":"neutral","sentiment_score":-0.11422476172447205},{"text":"The the one that was the only one that I could get to bring up the Asus page in my web browser.","start":398.53,"end":404.22998,"sentiment":"neutral","sentiment_score":-0.1570610712197694}],"sentiment":"neutral","sentiment_score":-0.2282004738599062,"num_words":75,"start":366.58002,"end":404.22998},{"sentences":[{"text":"And it it yeah.","start":407.86502,"end":409.065,"sentiment":"neutral","sentiment_score":-0.04396296851336956},{"text":"And I actually I set up my computer next to it and plugged in with Ethernet also, and I still couldn't log in to the Asus page through the web browser.","start":409.065,"end":419.465,"sentiment":"neutral","sentiment_score":-0.18068689300167945},{"text":"It was still asking for the password, which the default one wouldn't work even after resetting it.","start":419.465,"end":426.63,"sentiment":"negative","sentiment_score":-0.4480971658931059},{"text":"It was it was already here.","start":434.785,"end":436.465,"sentiment":"neutral","sentiment_score":-0.26871513326962787},{"text":"I've got my own.","start":436.465,"end":437.265,"sentiment":"neutral","sentiment_score":-0.24549514055252075}],"sentiment":"neutral","sentiment_score":-0.257888205469616,"num_words":62,"start":407.86502,"end":437.265},{"sentences":[{"text":"It's just not here.","start":437.265,"end":438.405,"sentiment":"neutral","sentiment_score":-0.3232845887541771},{"text":"And my other app is 200 kilometers from here, so I won't have it until tomorrow.","start":438.705,"end":443.045,"sentiment":"neutral","sentiment_score":-0.12901703966781497},{"text":"So that's what I'm saying.","start":443.265,"end":444.305,"sentiment":"neutral","sentiment_score":0.017975426465272903},{"text":"Maybe we just manage this, and I'll I'll sort it out tomorrow.","start":444.305,"end":447.925,"sentiment":"neutral","sentiment_score":0.041089600728203855},{"text":"Yeah.","start":453.22,"end":453.72,"sentiment":"neutral","sentiment_score":0.08322283625602722}],"sentiment":"neutral","sentiment_score":-0.07082199506265552,"num_words":38,"start":437.265,"end":453.72},{"sentences":[{"text":"Because it it should be should be fine.","start":453.78,"end":455.80002,"sentiment":"neutral","sentiment_score":0.08255830407142639},{"text":"Yep.","start":462.815,"end":463.29498,"sentiment":"neutral","sentiment_score":0.1719646453857422},{"text":"Awesome.","start":463.29498,"end":463.79498,"sentiment":"neutral","sentiment_score":0.3054031431674957},{"text":"Hey.","start":464.095,"end":464.255,"sentiment":"neutral","sentiment_score":0.1271418035030365},{"text":"While I've got you, the only other thing I would ask is when I signed up, it said on the page, Australia's reliable class a Internet.","start":464.255,"end":474.275,"sentiment":"neutral","sentiment_score":0.0278505186478679}],"sentiment":"neutral","sentiment_score":0.05375917593168246,"num_words":37,"start":453.78,"end":474.275},{"sentences":[{"text":"Yes.","start":475.09,"end":475.25,"sentiment":"neutral","sentiment_score":0.040049195289611816},{"text":"We provide you with one month free Internet on all of our plans.","start":475.25,"end":478.55,"sentiment":"neutral","sentiment_score":0.08231311864577807},{"text":"But when I signed up, I didn't I didn't get a month free.","start":478.85,"end":481.41,"sentiment":"neutral","sentiment_score":-0.07118503978619209},{"text":"I just paid straight away.","start":481.41,"end":483.16998,"sentiment":"neutral","sentiment_score":-0.08968303799629211},{"text":"But what is there a month free, or is there not a month free?","start":483.16998,"end":486.47,"sentiment":"neutral","sentiment_score":-0.037520402510251315}],"sentiment":"neutral","sentiment_score":-0.017151882710016293,"num_words":46,"start":475.09,"end":486.47},{"sentences":[{"text":"Yep.","start":494.165,"end":494.665,"sentiment":"neutral","sentiment_score":0.06546522676944733},{"text":"And then what is the second month for you or something?","start":503.57,"end":511.83002,"sentiment":"neutral","sentiment_score":0.011416813400997356},{"text":"Yeah.","start":512.29004,"end":512.79004,"sentiment":"neutral","sentiment_score":0.013259556144475935},{"text":"The next month.","start":529.055,"end":529.95496,"sentiment":"neutral","sentiment_score":0.011506055481731892},{"text":"Sweetheart.","start":533.42,"end":533.92,"sentiment":"neutral","sentiment_score":0.1947733461856842}],"sentiment":"neutral","sentiment_score":0.02550595546798671,"num_words":17,"start":494.165,"end":533.92},{"sentences":[{"text":"Awesome.","start":534.06,"end":534.56,"sentiment":"positive","sentiment_score":0.39721930027008057},{"text":"Thanks for thanks for clarifying.","start":534.62,"end":536.08,"sentiment":"positive","sentiment_score":0.38521181643009184},{"text":"Yeah.","start":542.78,"end":543.18,"sentiment":"neutral","sentiment_score":0.07372751832008362},{"text":"Cool.","start":543.18,"end":543.68,"sentiment":"neutral","sentiment_score":0.07819490134716034},{"text":"Beautiful.","start":545.625,"end":546.125,"sentiment":"neutral","sentiment_score":0.19828687608242035}],"sentiment":"neutral","sentiment_score":0.297054186463356,"num_words":9,"start":534.06,"end":546.125},{"sentences":[{"text":"Not sweet as thanks thanks for clarifying.","start":546.185,"end":548.28503,"sentiment":"neutral","sentiment_score":0.21963075229099818},{"text":"Cool.","start":550.34503,"end":550.84503,"sentiment":"neutral","sentiment_score":0.17083626985549927},{"text":"No.","start":551.465,"end":551.78503,"sentiment":"neutral","sentiment_score":0.04886898025870323},{"text":"That's it.","start":551.78503,"end":552.34503,"sentiment":"neutral","sentiment_score":0.1185591034591198},{"text":"Appreciate it.","start":552.34503,"end":553.245,"sentiment":"positive","sentiment_score":0.42952778935432434}],"sentiment":"neutral","sentiment_score":0.21948417705985215,"num_words":13,"start":546.185,"end":553.245},{"sentences":[{"text":"Have a good rest of your evening.","start":555.305,"end":556.685,"sentiment":"neutral","sentiment_score":0.309689856001309},{"text":"Will do.","start":557.8329,"end":558.57294,"sentiment":"positive","sentiment_score":0.5228925794363022},{"text":"Thank you.","start":558.7129,"end":559.5329,"sentiment":"positive","sentiment_score":0.8207680583000183},{"text":"Bye bye.","start":561.0329,"end":561.51294,"sentiment":"neutral","sentiment_score":0.19299865514039993},{"text":"Bye bye.","start":561.51294,"end":562.1729,"sentiment":"neutral","sentiment_score":0.007826581597328193}],"sentiment":"positive","sentiment_score":0.350453382730484,"num_words":15,"start":555.305,"end":562.1729}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airedale tech support. Yeah. How can\n\nChannel 1: Hey.\n\nChannel 0: I assist\n\nChannel 1: How\n\nChannel 0: you\n\nChannel 1: you\n\nChannel 0: today?\n\nChannel 1: doing?\n\nChannel 0: Yes. I'm good. Thanks for asking. How are you?\n\nChannel 1: Not too bad. Not too bad. I just had a missed call and a message saying you're trying to help me get my Internet connected.\n\nChannel 0: Yeah. Let me just check the record. Am I speaking with Luke Humphreys?\n\nChannel 1: Yep. That's right.\n\nChannel 0: Yeah. Just wanted to check-in because on our end, the service at the edge is still offline if you need assistance in setting it up.\n\nChannel 1: Yeah. I think the I don't know whether you'll be able to help me, but, essentially, the the router that's here, I'm guessing somebody changed the password on it because I when I try to get in through the web GUI, I can't\n\nChannel 0: Mhmm.\n\nChannel 1: can't access it. And I spent about 3 hours yesterday trying every trick under the book to reset the modem, the router, hard reset it, trying to get it to default to factory settings. But, yeah, I was unable to, so I don't know. I'm I'm kinda stuck.\n\nChannel 0: Okay. I see. May I know the make and model of the router?\n\nChannel 1: It's a\n\nChannel 0: First,\n\nChannel 1: Asus.\n\nChannel 0: to check on maybe that it's not compatible. Mhmm.\n\nChannel 1: Yep. Asus.\n\nChannel 0: Asus.\n\nChannel 1: Then I think it is. It says RTDashAX52.\n\nChannel 0: RD. AcesRD.\n\nChannel 1: Yeah. RT.\n\nChannel 0: RT. Okay.\n\nChannel 1: Yep. DashAX50\n\nChannel 0: Mhmm.\n\nChannel 1: two.\n\nChannel 0: A X. 52. That's it. ASUS RTDashAX52. Okay.\n\nIs it okay if I put\n\nChannel 1: Yeah.\n\nChannel 0: you on hold? Let me just check the router.\n\nChannel 1: Yeah. Go for it. Thank you.\n\nChannel 0: Okay. You're welcome.\n\nChannel 1: Hello?\n\nChannel 0: Hello, Luke?\n\nChannel 1: Hello? Hello?\n\nChannel 0: Yes. Hello. Yeah. Hello. Thank you for waiting.\n\nUpon checking the router, it says it that router has a PPPoE authentication that we need to connect it to the Wi Fi. So that should be working fine unless that it's still connected with the previous ISP or we cannot configure it manually. Can we try to configure it while\n\nChannel 1: Yeah.\n\nChannel 0: I'm on the phone\n\nChannel 1: Yeah.\n\nChannel 0: again?\n\nChannel 1: We can we can try. We can\n\nChannel 0: Yeah.\n\nChannel 1: give it a crack. Alright. Get up.\n\nChannel 0: Mhmm. May I know the indicator light of the router? What color is it? Is it red, orange, green?\n\nChannel 1: The the Internet one or the power? Because there's multiple.\n\nChannel 0: The Internet one. Internet light.\n\nChannel 1: It was there was no Internet light. Let me check. Sorry. I have to walk away from my phone because there's no service in this place.\n\nChannel 0: Yeah. Okay. Sure.\n\nChannel 1: Yeah. No. No Internet. Just power and Wi Fi.\n\nChannel 0: Okay. I see. Is the router plugged into the NTD box, the lockbox on your wall?\n\nChannel 1: Yeah.\n\nChannel 0: On\n\nChannel 1: Yeah.\n\nChannel 0: to the\n\nChannel 1: It\n\nChannel 0: new wall.\n\nChannel 1: it\n\nChannel 0: Mhmm.\n\nChannel 1: it's all plugged in fine because I know the previous the person that lived here before me, and they had Wi Fi, sir.\n\nChannel 0: Okay. And is this at the one port on your router, w a n port?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Can you look underneath the router? There's a sticker with your Wi Fi information.\n\nChannel 1: Yep. Yeah. I got it here.\n\nChannel 0: Mhmm. Can we full reset again the router?\n\nChannel 1: I can, but I don't think it'll work. Is that holding in the button for thirty seconds or something? I did it, like,\n\nChannel 0: Yeah.\n\nChannel 1: a 100 times last\n\nChannel 0: Mhmm.\n\nChannel 1: night.\n\nChannel 0: Is it the reset button or just the turn off power button?\n\nChannel 1: Yeah. That I don't think that's gonna The problem is yeah. I'll I'll try,\n\nChannel 0: Mhmm.\n\nChannel 1: but\n\nChannel 0: Is there a reset button?\n\nChannel 1: there is, but I I did it about 50 times yesterday. It did nothing. This is my solution. Can can we just bench this for a day? I'm I'm going back to my other house tomorrow.\n\nI have my own router there. I'm gonna bring that here, and I know the login details for that router. So then I'll plug that in. I'll do the PPOE thing, and then it should be fine. Because this this router, I can't reset it.\n\nI don't know how to. I I followed, I think, about a 100 different videos off YouTube yesterday holding in the WPS, turning it off, hold the button, turn it on, blinking lights. I don't know. I tried so many ways. Unless you have some different way, I think we're we're not gonna get anywhere.\n\nSo\n\nChannel 0: Mhmm. Okay. But are you able to connect with that router or no\n\nChannel 1: I\n\nChannel 0: also?\n\nChannel 1: can connect to it, but it's got no Internet. And when I try to go into the one nine two point one six eight point fifty point zero as it is, I can't\n\nChannel 0: Mhmm.\n\nChannel 1: log\n\nChannel 0: Is\n\nChannel 1: in.\n\nChannel 0: that mhmm. Is that the IP address also at the back details of the router or there's other IP address or\n\nChannel 1: I don't.\n\nChannel 0: a default access?\n\nChannel 1: The the one that was the only one that I could get to bring up the Asus page in my web browser.\n\nChannel 0: Okay. It's the same one with\n\nChannel 1: And it\n\nChannel 0: the\n\nChannel 1: it\n\nChannel 0: details.\n\nChannel 1: yeah. And I actually I set up my computer next to it and plugged in with Ethernet also, and I still couldn't log in to the Asus page through the web browser. It was still asking for the password, which the default one wouldn't work even after resetting it.\n\nChannel 0: Okay. I see. So maybe there's a fault with the router. Is that your router or a router from the previous tenant?\n\nChannel 1: It was it was already here. I've got my own. It's just not here. And my\n\nChannel 0: Okay.\n\nChannel 1: other app is 200 kilometers from here, so I won't have it until tomorrow. So that's what I'm saying. Maybe we just manage this, and I'll I'll sort it out tomorrow.\n\nChannel 0: Okay, sir. Let yeah. Let's try the your router. Let's see if\n\nChannel 1: Yeah.\n\nChannel 0: it'll work.\n\nChannel 1: Because it it should\n\nChannel 0: Then\n\nChannel 1: be\n\nChannel 0: if\n\nChannel 1: should be\n\nChannel 0: mhmm.\n\nChannel 1: fine.\n\nChannel 0: Mhmm. And if you're into any issues or you need assistance again, just give us a callback so we can assist you if ever.\n\nChannel 1: Yep. Awesome. Hey. While I've got\n\nChannel 0: Mhmm.\n\nChannel 1: you, the only other thing I would ask is when I signed up, it said on the page, Australia's reliable class a Internet. Yes. We provide you with one month free Internet on all of our plans. But when I signed up, I didn't I didn't get a month free. I just paid straight away.\n\nBut what is there a month free, or is there not a month free?\n\nChannel 0: Yeah. There's a month free. So the one you made the payment is the upfront payment.\n\nChannel 1: Yep.\n\nChannel 0: So that covers the your first month of the plan. So let me just check.\n\nChannel 1: And then\n\nChannel 0: You\n\nChannel 1: what\n\nChannel 0: sign\n\nChannel 1: is the second\n\nChannel 0: mhmm.\n\nChannel 1: month for you or\n\nChannel 0: Yeah. So you signed up April 20 yesterday.\n\nChannel 1: something? Yeah.\n\nChannel 0: So the free month is April April 21. Sorry. April 20 to May 20. That's the free month. Then the one you made the payment, which is the upfront, will cover the May\n\nChannel 1: The next\n\nChannel 0: twenty\n\nChannel 1: month.\n\nChannel 0: one. Yeah. May 21 to June 21.\n\nChannel 1: Sweetheart. Awesome.\n\nChannel 0: So\n\nChannel 1: Thanks for thanks\n\nChannel 0: yeah.\n\nChannel 1: for\n\nChannel 0: So\n\nChannel 1: clarifying.\n\nChannel 0: the mhmm. The first invoice, you receive it on July. Yeah.\n\nChannel 1: Yeah. Cool.\n\nChannel 0: Sorry. June 22. Sorry.\n\nChannel 1: Beautiful. Not sweet\n\nChannel 0: The\n\nChannel 1: as\n\nChannel 0: first\n\nChannel 1: thanks\n\nChannel 0: day.\n\nChannel 1: thanks for clarifying.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Cool.\n\nChannel 0: Anything else? Mhmm.\n\nChannel 1: No. That's it. Appreciate it.\n\nChannel 0: Okay. You're welcome. Just\n\nChannel 1: Have\n\nChannel 0: give\n\nChannel 1: a\n\nChannel 0: us\n\nChannel 1: good\n\nChannel 0: a callback\n\nChannel 1: rest of your\n\nChannel 0: then\n\nChannel 1: evening.\n\nChannel 0: tomorrow, yeah, if ever.\n\nChannel 1: Will do. Thank you.\n\nChannel 0: Have a great day. Bye.\n\nChannel 1: Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.12511034309864044},{"text":"Good afternoon.","start":2.32,"end":3.06,"sentiment":"neutral","sentiment_score":0.3188156485557556},{"text":"This is Maureen from Airedale tech support.","start":3.12,"end":6.02,"sentiment":"neutral","sentiment_score":0.265436406646456},{"text":"Yeah.","start":6.16,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.181243896484375},{"text":"How can","start":6.3999996,"end":6.72,"sentiment":"neutral","sentiment_score":0.12970303371548653}],"sentiment":"neutral","sentiment_score":0.235495880819284,"channel":0,"num_words":13,"start":1.92,"end":6.72},{"sentences":[{"text":"Hey.","start":6.64,"end":6.96,"sentiment":"neutral","sentiment_score":0.14853505790233612}],"sentiment":"neutral","sentiment_score":0.14853505790233612,"channel":1,"num_words":1,"start":6.64,"end":6.96},{"sentences":[{"text":"I assist","start":6.72,"end":7.12,"sentiment":"neutral","sentiment_score":0.1467302367091179}],"sentiment":"neutral","sentiment_score":0.1467302367091179,"channel":0,"num_words":2,"start":6.72,"end":7.12},{"sentences":[{"text":"How","start":6.96,"end":7.2,"sentiment":"neutral","sentiment_score":0.16360677778720856}],"sentiment":"neutral","sentiment_score":0.16360677778720856,"channel":1,"num_words":1,"start":6.96,"end":7.2},{"sentences":[{"text":"you","start":7.12,"end":7.2,"sentiment":"neutral","sentiment_score":0.1903979778289795}],"sentiment":"neutral","sentiment_score":0.1903979778289795,"channel":0,"num_words":1,"start":7.12,"end":7.2},{"sentences":[{"text":"you","start":7.2,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.12598328292369845}],"sentiment":"neutral","sentiment_score":0.12598328292369845,"channel":1,"num_words":1,"start":7.2,"end":7.3599997},{"sentences":[{"text":"today?","start":7.2,"end":7.7,"sentiment":"neutral","sentiment_score":0.17848621308803558}],"sentiment":"neutral","sentiment_score":0.17848621308803558,"channel":0,"num_words":1,"start":7.2,"end":7.7},{"sentences":[{"text":"doing?","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.1487165093421936}],"sentiment":"neutral","sentiment_score":0.1487165093421936,"channel":1,"num_words":1,"start":7.3599997,"end":7.8599997},{"sentences":[{"text":"Yes.","start":8.639999,"end":8.96,"sentiment":"neutral","sentiment_score":0.3255726993083954},{"text":"I'm good.","start":8.96,"end":9.44,"sentiment":"positive","sentiment_score":0.5267417430877686},{"text":"Thanks for asking.","start":9.44,"end":10.16,"sentiment":"positive","sentiment_score":0.6604186693827311},{"text":"How are you?","start":10.16,"end":10.98,"sentiment":"positive","sentiment_score":0.33586037158966064}],"sentiment":"positive","sentiment_score":0.4853214787112342,"channel":0,"num_words":9,"start":8.639999,"end":10.98},{"sentences":[{"text":"Not too bad.","start":11.12,"end":11.759999,"sentiment":"neutral","sentiment_score":0.18769855300585428},{"text":"Not too bad.","start":11.759999,"end":12.255,"sentiment":"neutral","sentiment_score":0.16034851223230362},{"text":"I just had a missed call and a message saying you're trying to help me get my Internet connected.","start":12.255,"end":17.075,"sentiment":"neutral","sentiment_score":0.051225886925270685}],"sentiment":"neutral","sentiment_score":0.08069732189178466,"channel":1,"num_words":25,"start":11.12,"end":17.075},{"sentences":[{"text":"Yeah.","start":19.755,"end":20.255,"sentiment":"neutral","sentiment_score":0.016975004225969315},{"text":"Let me just check the record.","start":21.035,"end":23.055,"sentiment":"neutral","sentiment_score":0.011350913438946009},{"text":"Am I speaking with Luke Humphreys?","start":23.595,"end":25.535,"sentiment":"neutral","sentiment_score":0.009172853082418442}],"sentiment":"neutral","sentiment_score":0.010778277181088924,"channel":0,"num_words":13,"start":19.755,"end":25.535},{"sentences":[{"text":"Yep.","start":25.375,"end":25.875,"sentiment":"neutral","sentiment_score":0.052750300616025925},{"text":"That's right.","start":25.935001,"end":26.675,"sentiment":"neutral","sentiment_score":0.09104421734809875}],"sentiment":"neutral","sentiment_score":0.0782795784374078,"channel":1,"num_words":3,"start":25.375,"end":26.675},{"sentences":[{"text":"Yeah.","start":27.355,"end":27.855,"sentiment":"neutral","sentiment_score":0.048580434173345566},{"text":"Just wanted to check-in because on our end, the service at the edge is still offline if you need assistance in setting it up.","start":28.154999,"end":37.510002,"sentiment":"neutral","sentiment_score":-0.0247466130531393}],"sentiment":"neutral","sentiment_score":-0.021813531164079903,"channel":0,"num_words":25,"start":27.355,"end":37.510002},{"sentences":[{"text":"Yeah.","start":38.23,"end":38.71,"sentiment":"neutral","sentiment_score":-0.1008916050195694},{"text":"I think the I don't know whether you'll be able to help me, but, essentially, the the router that's here, I'm guessing somebody changed the password on it because I when I try to get in through the web GUI, I can't","start":38.71,"end":51.555,"sentiment":"neutral","sentiment_score":-0.21070684465978826}],"sentiment":"neutral","sentiment_score":-0.20815300187745758,"channel":1,"num_words":43,"start":38.23,"end":51.555},{"sentences":[{"text":"Mhmm.","start":51.385002,"end":51.885002,"sentiment":"neutral","sentiment_score":-0.1926777809858322}],"sentiment":"neutral","sentiment_score":-0.1926777809858322,"channel":0,"num_words":1,"start":51.385002,"end":51.885002},{"sentences":[{"text":"can't access it.","start":51.615,"end":52.575,"sentiment":"negative","sentiment_score":-0.35414305329322815},{"text":"And I spent about 3 hours yesterday trying every trick under the book to reset the modem, the router, hard reset it, trying to get it to default to factory settings.","start":52.575,"end":65.07,"sentiment":"neutral","sentiment_score":-0.2806455151688668},{"text":"But, yeah, I was unable to, so I don't know.","start":65.07,"end":67.55,"sentiment":"negative","sentiment_score":-0.3668882131576538},{"text":"I'm I'm kinda stuck.","start":67.55,"end":68.770004,"sentiment":"negative","sentiment_score":-0.426072895526886}],"sentiment":"neutral","sentiment_score":-0.3153252884124716,"channel":1,"num_words":48,"start":51.615,"end":68.770004},{"sentences":[{"text":"Okay.","start":69.995,"end":70.235,"sentiment":"neutral","sentiment_score":-0.07199274003505707},{"text":"I see.","start":70.235,"end":70.895,"sentiment":"neutral","sentiment_score":-0.05527953617274761},{"text":"May I know the make and model of the router?","start":71.115,"end":73.695,"sentiment":"neutral","sentiment_score":-0.04082467369735241}],"sentiment":"neutral","sentiment_score":-0.04544604225800587,"channel":0,"num_words":13,"start":69.995,"end":73.695},{"sentences":[{"text":"It's a","start":74.244995,"end":74.805,"sentiment":"neutral","sentiment_score":-0.0949786938726902}],"sentiment":"neutral","sentiment_score":-0.0949786938726902,"channel":1,"num_words":2,"start":74.244995,"end":74.805},{"sentences":[{"text":"First,","start":74.635,"end":74.875,"sentiment":"neutral","sentiment_score":-0.09164094924926758}],"sentiment":"neutral","sentiment_score":-0.09164094924926758,"channel":0,"num_words":1,"start":74.635,"end":74.875},{"sentences":[{"text":"Asus.","start":74.805,"end":75.305,"sentiment":"neutral","sentiment_score":-0.09583546966314316}],"sentiment":"neutral","sentiment_score":-0.09583546966314316,"channel":1,"num_words":1,"start":74.805,"end":75.305},{"sentences":[{"text":"to check on maybe that it's not compatible.","start":74.875,"end":77.455,"sentiment":"neutral","sentiment_score":-0.14499300997704268},{"text":"Mhmm.","start":78.555,"end":79.055,"sentiment":"neutral","sentiment_score":-0.03507189452648163}],"sentiment":"neutral","sentiment_score":-0.1327795527047581,"channel":0,"num_words":9,"start":74.875,"end":79.055},{"sentences":[{"text":"Yep.","start":78.805,"end":79.205,"sentiment":"neutral","sentiment_score":-0.019711989909410477},{"text":"Asus.","start":79.205,"end":79.705,"sentiment":"neutral","sentiment_score":-0.026485975831747055}],"sentiment":"neutral","sentiment_score":-0.023098982870578766,"channel":1,"num_words":2,"start":78.805,"end":79.705},{"sentences":[{"text":"Asus.","start":80.875,"end":81.375,"sentiment":"neutral","sentiment_score":-0.026743151247501373}],"sentiment":"neutral","sentiment_score":-0.026743151247501373,"channel":0,"num_words":1,"start":80.875,"end":81.375},{"sentences":[{"text":"Then I think it is.","start":82.884995,"end":85.82,"sentiment":"neutral","sentiment_score":-0.03162540532648563},{"text":"It says RTDashAX52.","start":90.04,"end":94.94,"sentiment":"neutral","sentiment_score":-0.023096583783626556}],"sentiment":"neutral","sentiment_score":-0.02842709724791348,"channel":1,"num_words":8,"start":82.884995,"end":94.94},{"sentences":[{"text":"RD.","start":96.26,"end":97.0,"sentiment":"neutral","sentiment_score":-0.011405016295611858},{"text":"AcesRD.","start":97.355,"end":98.495,"sentiment":"neutral","sentiment_score":-0.01045269425958395}],"sentiment":"neutral","sentiment_score":-0.010928855277597904,"channel":0,"num_words":2,"start":96.26,"end":98.495},{"sentences":[{"text":"Yeah.","start":99.875,"end":100.274994,"sentiment":"neutral","sentiment_score":-0.009323542937636375},{"text":"RT.","start":100.274994,"end":101.095,"sentiment":"neutral","sentiment_score":-0.011900175362825394}],"sentiment":"neutral","sentiment_score":-0.010611859150230885,"channel":1,"num_words":2,"start":99.875,"end":101.095},{"sentences":[{"text":"RT.","start":101.915,"end":102.635,"sentiment":"neutral","sentiment_score":-0.01051643304526806},{"text":"Okay.","start":102.635,"end":103.135,"sentiment":"neutral","sentiment_score":0.00017418432980775833}],"sentiment":"neutral","sentiment_score":-0.005171124357730151,"channel":0,"num_words":2,"start":101.915,"end":103.135},{"sentences":[{"text":"Yep.","start":103.395,"end":103.895,"sentiment":"neutral","sentiment_score":0.004770174622535706},{"text":"DashAX50","start":103.954994,"end":107.155,"sentiment":"neutral","sentiment_score":0.004499353468418121}],"sentiment":"neutral","sentiment_score":0.0046347640454769135,"channel":1,"num_words":2,"start":103.395,"end":107.155},{"sentences":[{"text":"Mhmm.","start":107.035,"end":107.275,"sentiment":"neutral","sentiment_score":-0.003248342080041766}],"sentiment":"neutral","sentiment_score":-0.003248342080041766,"channel":0,"num_words":1,"start":107.035,"end":107.275},{"sentences":[{"text":"two.","start":107.155,"end":107.655,"sentiment":"neutral","sentiment_score":-0.007362803909927607}],"sentiment":"neutral","sentiment_score":-0.007362803909927607,"channel":1,"num_words":1,"start":107.155,"end":107.655},{"sentences":[{"text":"A X.","start":107.275,"end":108.015,"sentiment":"neutral","sentiment_score":-0.005470026284456253},{"text":"52.","start":108.395004,"end":109.375,"sentiment":"neutral","sentiment_score":-0.003356322180479765},{"text":"That's it.","start":111.435005,"end":112.08,"sentiment":"neutral","sentiment_score":0.011002004146575928},{"text":"ASUS RTDashAX52.","start":112.560005,"end":116.5,"sentiment":"neutral","sentiment_score":0.0077127059921622285},{"text":"Okay.","start":118.0,"end":118.48,"sentiment":"neutral","sentiment_score":0.02150859870016575}],"sentiment":"neutral","sentiment_score":0.0055802055285312235,"channel":0,"num_words":8,"start":107.275,"end":118.48},{"sentences":[{"text":"Is it okay if I put","start":118.48,"end":119.6,"sentiment":"neutral","sentiment_score":0.008228928471604982}],"sentiment":"neutral","sentiment_score":0.008228928471604982,"channel":0,"num_words":6,"start":118.48,"end":119.6},{"sentences":[{"text":"Yeah.","start":119.58,"end":120.08,"sentiment":"neutral","sentiment_score":0.005106291733682156}],"sentiment":"neutral","sentiment_score":0.005106291733682156,"channel":1,"num_words":1,"start":119.58,"end":120.08},{"sentences":[{"text":"you on hold?","start":119.6,"end":120.08,"sentiment":"neutral","sentiment_score":-0.006765322449306647},{"text":"Let me just check the router.","start":120.08,"end":121.62,"sentiment":"neutral","sentiment_score":0.024513653789957363}],"sentiment":"neutral","sentiment_score":0.01408732837686936,"channel":0,"num_words":9,"start":119.6,"end":121.62},{"sentences":[{"text":"Yeah.","start":121.340004,"end":121.740005,"sentiment":"neutral","sentiment_score":0.10486011207103728},{"text":"Go for it.","start":121.740005,"end":122.700005,"sentiment":"neutral","sentiment_score":0.18483325839042664},{"text":"Thank you.","start":122.700005,"end":123.44,"sentiment":"neutral","sentiment_score":0.3281949460506439}],"sentiment":"neutral","sentiment_score":0.21929162989060083,"channel":1,"num_words":6,"start":121.340004,"end":123.44},{"sentences":[{"text":"Okay.","start":123.36,"end":123.86,"sentiment":"neutral","sentiment_score":0.1835174858570099},{"text":"You're welcome.","start":124.0,"end":124.82,"sentiment":"neutral","sentiment_score":0.26258213073015213}],"sentiment":"neutral","sentiment_score":0.2362272491057714,"channel":0,"num_words":3,"start":123.36,"end":124.82},{"sentences":[{"text":"Hello?","start":182.235,"end":182.735,"sentiment":"neutral","sentiment_score":0.1070183739066124}],"sentiment":"neutral","sentiment_score":0.1070183739066124,"channel":1,"num_words":1,"start":182.235,"end":182.735},{"sentences":[{"text":"Hello, Luke?","start":184.765,"end":185.74501,"sentiment":"neutral","sentiment_score":0.06970186904072762}],"sentiment":"neutral","sentiment_score":0.06970186904072762,"channel":0,"num_words":2,"start":184.765,"end":185.74501},{"sentences":[{"text":"Hello?","start":188.315,"end":188.635,"sentiment":"neutral","sentiment_score":0.033529654145240784},{"text":"Hello?","start":188.635,"end":189.135,"sentiment":"neutral","sentiment_score":0.04186199605464935}],"sentiment":"neutral","sentiment_score":0.03769582509994507,"channel":1,"num_words":2,"start":188.315,"end":189.135},{"sentences":[{"text":"Yes.","start":188.685,"end":188.925,"sentiment":"neutral","sentiment_score":0.07895635068416595},{"text":"Hello.","start":188.925,"end":189.425,"sentiment":"neutral","sentiment_score":0.07300381362438202},{"text":"Yeah.","start":189.565,"end":189.88501,"sentiment":"neutral","sentiment_score":0.08780106902122498},{"text":"Hello.","start":189.88501,"end":190.365,"sentiment":"neutral","sentiment_score":0.14391404390335083},{"text":"Thank you for waiting.","start":190.365,"end":191.425,"sentiment":"neutral","sentiment_score":0.30786593444645405}],"sentiment":"neutral","sentiment_score":0.2018923768773675,"channel":0,"num_words":8,"start":188.685,"end":191.425},{"sentences":[{"text":"Upon checking the router, it says it that router has a PPPoE authentication that we need to connect it to the Wi Fi.","start":191.645,"end":202.26001,"sentiment":"neutral","sentiment_score":-0.0023088622028413024},{"text":"So that should be working fine unless that it's still connected with the previous ISP or we cannot configure it manually.","start":202.32,"end":211.655,"sentiment":"neutral","sentiment_score":-0.043893568217754364},{"text":"Can we try to configure it while","start":212.19499,"end":214.675,"sentiment":"neutral","sentiment_score":-0.021322067826986313}],"sentiment":"neutral","sentiment_score":-0.022041632118178348,"channel":0,"num_words":51,"start":191.645,"end":214.675},{"sentences":[{"text":"Yeah.","start":214.665,"end":215.165,"sentiment":"neutral","sentiment_score":-0.006287948228418827}],"sentiment":"neutral","sentiment_score":-0.006287948228418827,"channel":1,"num_words":1,"start":214.665,"end":215.165},{"sentences":[{"text":"I'm on the phone","start":214.675,"end":215.655,"sentiment":"neutral","sentiment_score":-0.017431657062843442}],"sentiment":"neutral","sentiment_score":-0.017431657062843442,"channel":0,"num_words":4,"start":214.675,"end":215.655},{"sentences":[{"text":"Yeah.","start":216.025,"end":216.525,"sentiment":"neutral","sentiment_score":-0.0045415861532092094}],"sentiment":"neutral","sentiment_score":-0.0045415861532092094,"channel":1,"num_words":1,"start":216.025,"end":216.525},{"sentences":[{"text":"again?","start":216.355,"end":216.855,"sentiment":"neutral","sentiment_score":-0.0019432557746768}],"sentiment":"neutral","sentiment_score":-0.0019432557746768,"channel":0,"num_words":1,"start":216.355,"end":216.855},{"sentences":[{"text":"We can we can try.","start":216.745,"end":217.705,"sentiment":"neutral","sentiment_score":0.023309017345309258},{"text":"We can","start":217.705,"end":217.94499,"sentiment":"neutral","sentiment_score":0.02254713699221611}],"sentiment":"neutral","sentiment_score":0.0230913372444255,"channel":1,"num_words":7,"start":216.745,"end":217.94499},{"sentences":[{"text":"Yeah.","start":217.795,"end":218.295,"sentiment":"neutral","sentiment_score":-0.0023523755371570587}],"sentiment":"neutral","sentiment_score":-0.0023523755371570587,"channel":0,"num_words":1,"start":217.795,"end":218.295},{"sentences":[{"text":"give it a crack.","start":217.94499,"end":218.745,"sentiment":"neutral","sentiment_score":-0.2164318487048149},{"text":"Alright.","start":218.745,"end":218.985,"sentiment":"neutral","sentiment_score":0.05484132096171379},{"text":"Get up.","start":218.985,"end":219.72499,"sentiment":"neutral","sentiment_score":0.023042655549943447}],"sentiment":"neutral","sentiment_score":-0.1092572518225227,"channel":1,"num_words":7,"start":217.94499,"end":219.72499},{"sentences":[{"text":"Mhmm.","start":219.315,"end":219.815,"sentiment":"neutral","sentiment_score":0.0074882204644382},{"text":"May I know the indicator light of the router?","start":220.11499,"end":222.61499,"sentiment":"neutral","sentiment_score":0.0022386154159903526},{"text":"What color is it?","start":223.71,"end":224.75,"sentiment":"neutral","sentiment_score":0.0014010397717356682},{"text":"Is it red, orange, green?","start":224.75,"end":227.01,"sentiment":"neutral","sentiment_score":-0.005416460428386926}],"sentiment":"neutral","sentiment_score":0.000324085060703127,"channel":0,"num_words":19,"start":219.315,"end":227.01},{"sentences":[{"text":"The the Internet one or the power?","start":227.58,"end":230.3,"sentiment":"neutral","sentiment_score":-0.021669646192874228},{"text":"Because there's multiple.","start":230.3,"end":231.28,"sentiment":"neutral","sentiment_score":-0.06195917228857676}],"sentiment":"neutral","sentiment_score":-0.03375650402158499,"channel":1,"num_words":10,"start":227.58,"end":231.28},{"sentences":[{"text":"The Internet one.","start":233.63,"end":234.795,"sentiment":"neutral","sentiment_score":-0.04915944362680117},{"text":"Internet light.","start":235.19499,"end":236.255,"sentiment":"neutral","sentiment_score":-0.07905030995607376}],"sentiment":"neutral","sentiment_score":-0.06111579015851021,"channel":0,"num_words":5,"start":233.63,"end":236.255},{"sentences":[{"text":"It was there was no Internet light.","start":235.82,"end":237.5,"sentiment":"neutral","sentiment_score":-0.22716190878834044},{"text":"Let me check.","start":237.5,"end":238.06,"sentiment":"neutral","sentiment_score":-0.1512451469898224},{"text":"Sorry.","start":238.06,"end":238.38,"sentiment":"negative","sentiment_score":-0.35782623291015625},{"text":"I have to walk away from my phone because there's no service in this place.","start":238.38,"end":241.28,"sentiment":"negative","sentiment_score":-0.42905236085255943}],"sentiment":"negative","sentiment_score":-0.3399030941610153,"channel":1,"num_words":26,"start":235.82,"end":241.28},{"sentences":[{"text":"Yeah.","start":241.83499,"end":242.075,"sentiment":"neutral","sentiment_score":-0.06058179587125778},{"text":"Okay.","start":242.075,"end":242.395,"sentiment":"neutral","sentiment_score":-0.022764908149838448},{"text":"Sure.","start":242.395,"end":242.895,"sentiment":"neutral","sentiment_score":-0.0018597878515720367}],"sentiment":"neutral","sentiment_score":-0.028402163957556088,"channel":0,"num_words":3,"start":241.83499,"end":242.895},{"sentences":[{"text":"Yeah.","start":258.78,"end":259.28,"sentiment":"neutral","sentiment_score":-0.0387333482503891},{"text":"No.","start":259.34,"end":259.58,"sentiment":"neutral","sentiment_score":-0.15347199141979218},{"text":"No Internet.","start":259.58,"end":260.24,"sentiment":"neutral","sentiment_score":-0.16222606599330902},{"text":"Just power and Wi Fi.","start":260.86,"end":262.48,"sentiment":"neutral","sentiment_score":-0.08303937390446663}],"sentiment":"neutral","sentiment_score":-0.10353937124212582,"channel":1,"num_words":9,"start":258.78,"end":262.48},{"sentences":[{"text":"Okay.","start":263.565,"end":263.88498,"sentiment":"neutral","sentiment_score":-0.0020185615867376328},{"text":"I see.","start":263.88498,"end":264.54498,"sentiment":"neutral","sentiment_score":0.005634854082018137},{"text":"Is the router plugged into the NTD box, the lockbox on your wall?","start":265.245,"end":270.865,"sentiment":"neutral","sentiment_score":0.000928890103330979}],"sentiment":"neutral","sentiment_score":0.0013329198700375855,"channel":0,"num_words":16,"start":263.565,"end":270.865},{"sentences":[{"text":"Yeah.","start":271.365,"end":271.765,"sentiment":"neutral","sentiment_score":0.015274925157427788}],"sentiment":"neutral","sentiment_score":0.015274925157427788,"channel":1,"num_words":1,"start":271.365,"end":271.765},{"sentences":[{"text":"On","start":271.72498,"end":271.88498,"sentiment":"neutral","sentiment_score":0.013229778036475182}],"sentiment":"neutral","sentiment_score":0.013229778036475182,"channel":0,"num_words":1,"start":271.72498,"end":271.88498},{"sentences":[{"text":"Yeah.","start":271.765,"end":272.085,"sentiment":"neutral","sentiment_score":0.016183363273739815}],"sentiment":"neutral","sentiment_score":0.016183363273739815,"channel":1,"num_words":1,"start":271.765,"end":272.085},{"sentences":[{"text":"to the","start":271.88498,"end":272.205,"sentiment":"neutral","sentiment_score":0.00668296217918396}],"sentiment":"neutral","sentiment_score":0.00668296217918396,"channel":0,"num_words":2,"start":271.88498,"end":272.205},{"sentences":[{"text":"It","start":272.085,"end":272.48502,"sentiment":"neutral","sentiment_score":0.006876807659864426}],"sentiment":"neutral","sentiment_score":0.006876807659864426,"channel":1,"num_words":1,"start":272.085,"end":272.48502},{"sentences":[{"text":"new wall.","start":272.205,"end":272.685,"sentiment":"neutral","sentiment_score":0.00527760898694396}],"sentiment":"neutral","sentiment_score":0.00527760898694396,"channel":0,"num_words":2,"start":272.205,"end":272.685},{"sentences":[{"text":"it","start":272.48502,"end":272.725,"sentiment":"neutral","sentiment_score":0.012513725087046623}],"sentiment":"neutral","sentiment_score":0.012513725087046623,"channel":1,"num_words":1,"start":272.48502,"end":272.725},{"sentences":[{"text":"Mhmm.","start":272.685,"end":273.185,"sentiment":"neutral","sentiment_score":0.02864941395819187}],"sentiment":"neutral","sentiment_score":0.02864941395819187,"channel":0,"num_words":1,"start":272.685,"end":273.185},{"sentences":[{"text":"it's all plugged in fine because I know the previous the person that lived here before me, and they had Wi Fi, sir.","start":272.805,"end":278.98502,"sentiment":"neutral","sentiment_score":0.0534756757804881}],"sentiment":"neutral","sentiment_score":0.0534756757804881,"channel":1,"num_words":23,"start":272.805,"end":278.98502},{"sentences":[{"text":"Okay.","start":280.21,"end":280.71,"sentiment":"neutral","sentiment_score":0.03231663256883621},{"text":"And is this at the one port on your router, w a n port?","start":280.84998,"end":285.03,"sentiment":"neutral","sentiment_score":0.016570746632558957}],"sentiment":"neutral","sentiment_score":0.01762047236164411,"channel":0,"num_words":15,"start":280.21,"end":285.03},{"sentences":[{"text":"Yes.","start":285.55002,"end":286.05002,"sentiment":"neutral","sentiment_score":0.02927881106734276}],"sentiment":"neutral","sentiment_score":0.02927881106734276,"channel":1,"num_words":1,"start":285.55002,"end":286.05002},{"sentences":[{"text":"Okay.","start":287.16998,"end":287.66998,"sentiment":"neutral","sentiment_score":0.02202761545777321},{"text":"Can you look underneath the router?","start":288.115,"end":289.895,"sentiment":"neutral","sentiment_score":0.01272664669280251},{"text":"There's a sticker with your Wi Fi information.","start":290.035,"end":295.095,"sentiment":"neutral","sentiment_score":0.010448045039083809}],"sentiment":"neutral","sentiment_score":0.01213145706181725,"channel":0,"num_words":15,"start":287.16998,"end":295.095},{"sentences":[{"text":"Yep.","start":296.02502,"end":296.42502,"sentiment":"neutral","sentiment_score":0.04173634946346283},{"text":"Yeah.","start":296.42502,"end":296.665,"sentiment":"neutral","sentiment_score":0.04205852746963501},{"text":"I got it here.","start":296.665,"end":297.565,"sentiment":"neutral","sentiment_score":0.03169871959835291}],"sentiment":"neutral","sentiment_score":0.035098292554418244,"channel":1,"num_words":6,"start":296.02502,"end":297.565},{"sentences":[{"text":"Mhmm.","start":301.07498,"end":301.235,"sentiment":"neutral","sentiment_score":-0.011717790737748146},{"text":"Can we full reset again the router?","start":301.235,"end":304.71,"sentiment":"neutral","sentiment_score":-0.03898726190839495}],"sentiment":"neutral","sentiment_score":-0.0355785780120641,"channel":0,"num_words":8,"start":301.07498,"end":304.71},{"sentences":[{"text":"I can, but I don't think it'll work.","start":305.385,"end":307.29,"sentiment":"neutral","sentiment_score":-0.14997004438191652},{"text":"Is that holding in the button for thirty seconds or something?","start":307.37,"end":310.25,"sentiment":"neutral","sentiment_score":-0.11861494115807793},{"text":"I did it, like,","start":310.25,"end":311.13,"sentiment":"neutral","sentiment_score":-0.07194138783961535}],"sentiment":"neutral","sentiment_score":-0.12140392431098482,"channel":1,"num_words":23,"start":305.385,"end":311.13},{"sentences":[{"text":"Yeah.","start":311.00998,"end":311.50998,"sentiment":"neutral","sentiment_score":-0.05375434085726738}],"sentiment":"neutral","sentiment_score":-0.05375434085726738,"channel":0,"num_words":1,"start":311.00998,"end":311.50998},{"sentences":[{"text":"a 100 times last","start":311.13,"end":312.17,"sentiment":"neutral","sentiment_score":-0.08966418914496899}],"sentiment":"neutral","sentiment_score":-0.08966418914496899,"channel":1,"num_words":4,"start":311.13,"end":312.17},{"sentences":[{"text":"Mhmm.","start":311.88998,"end":312.38998,"sentiment":"neutral","sentiment_score":-0.06815167516469955}],"sentiment":"neutral","sentiment_score":-0.06815167516469955,"channel":0,"num_words":1,"start":311.88998,"end":312.38998},{"sentences":[{"text":"night.","start":312.17,"end":312.67,"sentiment":"neutral","sentiment_score":-0.06049884110689163}],"sentiment":"neutral","sentiment_score":-0.06049884110689163,"channel":1,"num_words":1,"start":312.17,"end":312.67},{"sentences":[{"text":"Is it the reset button or just the turn off power button?","start":313.33,"end":317.315,"sentiment":"neutral","sentiment_score":-0.06797403407593568}],"sentiment":"neutral","sentiment_score":-0.06797403407593568,"channel":0,"num_words":12,"start":313.33,"end":317.315},{"sentences":[{"text":"Yeah.","start":318.01,"end":318.49002,"sentiment":"neutral","sentiment_score":-0.05700327083468437},{"text":"That I don't think that's gonna The problem is yeah.","start":318.49002,"end":321.73502,"sentiment":"neutral","sentiment_score":-0.1442195512354374},{"text":"I'll I'll try,","start":321.73502,"end":324.035,"sentiment":"neutral","sentiment_score":-0.09444079796473186}],"sentiment":"neutral","sentiment_score":-0.1273229412202324,"channel":1,"num_words":14,"start":318.01,"end":324.035},{"sentences":[{"text":"Mhmm.","start":323.85498,"end":324.35498,"sentiment":"neutral","sentiment_score":-0.045220259577035904}],"sentiment":"neutral","sentiment_score":-0.045220259577035904,"channel":0,"num_words":1,"start":323.85498,"end":324.35498},{"sentences":[{"text":"but","start":324.935,"end":325.435,"sentiment":"neutral","sentiment_score":-0.05369207262992859}],"sentiment":"neutral","sentiment_score":-0.05369207262992859,"channel":1,"num_words":1,"start":324.935,"end":325.435},{"sentences":[{"text":"Is there a reset button?","start":325.775,"end":327.315,"sentiment":"neutral","sentiment_score":-0.11154271215200424}],"sentiment":"neutral","sentiment_score":-0.11154271215200424,"channel":0,"num_words":5,"start":325.775,"end":327.315},{"sentences":[{"text":"there is, but I I did it about 50 times yesterday.","start":327.73502,"end":330.615,"sentiment":"neutral","sentiment_score":-0.16568914191289383},{"text":"It did nothing.","start":330.615,"end":331.435,"sentiment":"negative","sentiment_score":-0.37653907140096027},{"text":"This is my solution.","start":332.775,"end":333.915,"sentiment":"neutral","sentiment_score":-0.23791119270026684},{"text":"Can can we just bench this for a day?","start":334.42,"end":336.26,"sentiment":"neutral","sentiment_score":0.20416258772214255},{"text":"I'm I'm going back to my other house tomorrow.","start":336.26,"end":339.0,"sentiment":"neutral","sentiment_score":0.11511372940407859}],"sentiment":"neutral","sentiment_score":-0.028620991441938613,"channel":1,"num_words":36,"start":327.73502,"end":339.0},{"sentences":[{"text":"I have my own router there.","start":339.62,"end":341.30002,"sentiment":"neutral","sentiment_score":0.1555254360040029},{"text":"I'm gonna bring that here, and I know the login details for that router.","start":341.30002,"end":345.48,"sentiment":"neutral","sentiment_score":0.15783596464565822},{"text":"So then I'll plug that in.","start":345.62,"end":347.355,"sentiment":"neutral","sentiment_score":0.16490670293569565},{"text":"I'll do the PPOE thing, and then it should be fine.","start":347.515,"end":350.575,"sentiment":"neutral","sentiment_score":0.24728291007605466},{"text":"Because this this router, I can't reset it.","start":351.195,"end":353.355,"sentiment":"negative","sentiment_score":-0.504506666213274}],"sentiment":"neutral","sentiment_score":0.06258566710684034,"channel":1,"num_words":45,"start":339.62,"end":353.355},{"sentences":[{"text":"I don't know how to.","start":353.355,"end":354.315,"sentiment":"negative","sentiment_score":-0.4566907286643982},{"text":"I I followed, I think, about a 100 different videos off YouTube yesterday holding in the WPS, turning it off, hold the button, turn it on, blinking lights.","start":354.315,"end":364.42,"sentiment":"neutral","sentiment_score":-0.21135723803724563},{"text":"I don't know.","start":364.42,"end":364.90002,"sentiment":"negative","sentiment_score":-0.3932140866915385},{"text":"I tried so many ways.","start":364.90002,"end":366.36002,"sentiment":"neutral","sentiment_score":-0.3272127270698547},{"text":"Unless you have some different way, I think we're we're not gonna get anywhere.","start":366.58002,"end":370.66,"sentiment":"negative","sentiment_score":-0.4806877715247018}],"sentiment":"neutral","sentiment_score":-0.3226689273660833,"channel":1,"num_words":55,"start":353.355,"end":370.66},{"sentences":[{"text":"So","start":370.66,"end":371.16,"sentiment":"neutral","sentiment_score":-0.13687196373939514}],"sentiment":"neutral","sentiment_score":-0.13687196373939514,"channel":1,"num_words":1,"start":370.66,"end":371.16},{"sentences":[{"text":"Mhmm.","start":371.73502,"end":372.23502,"sentiment":"neutral","sentiment_score":-0.07177404314279556},{"text":"Okay.","start":373.335,"end":373.655,"sentiment":"neutral","sentiment_score":-0.00826125219464302},{"text":"But are you able to connect with that router or no","start":373.655,"end":376.615,"sentiment":"neutral","sentiment_score":-0.016805115071209995}],"sentiment":"neutral","sentiment_score":-0.020376273932365272,"channel":0,"num_words":13,"start":371.73502,"end":376.615},{"sentences":[{"text":"I","start":376.535,"end":376.855,"sentiment":"neutral","sentiment_score":-0.02872304432094097}],"sentiment":"neutral","sentiment_score":-0.02872304432094097,"channel":1,"num_words":1,"start":376.535,"end":376.855},{"sentences":[{"text":"also?","start":376.615,"end":377.115,"sentiment":"neutral","sentiment_score":-0.02925456129014492}],"sentiment":"neutral","sentiment_score":-0.02925456129014492,"channel":0,"num_words":1,"start":376.615,"end":377.115},{"sentences":[{"text":"can connect to it, but it's got no Internet.","start":376.855,"end":379.035,"sentiment":"neutral","sentiment_score":-0.18005964325533974},{"text":"And when I try to go into the one nine two point one six eight point fifty point zero as it is, I can't","start":379.095,"end":388.135,"sentiment":"neutral","sentiment_score":-0.19224359250317016}],"sentiment":"neutral","sentiment_score":-0.18892069725376187,"channel":1,"num_words":33,"start":376.855,"end":388.135},{"sentences":[{"text":"Mhmm.","start":388.13,"end":388.21,"sentiment":"neutral","sentiment_score":-0.18048368394374847}],"sentiment":"neutral","sentiment_score":-0.18048368394374847,"channel":0,"num_words":1,"start":388.13,"end":388.21},{"sentences":[{"text":"log","start":388.135,"end":388.375,"sentiment":"neutral","sentiment_score":-0.19805116951465607}],"sentiment":"neutral","sentiment_score":-0.19805116951465607,"channel":1,"num_words":1,"start":388.135,"end":388.375},{"sentences":[{"text":"Is","start":388.21,"end":388.45,"sentiment":"neutral","sentiment_score":-0.11907806247472764}],"sentiment":"neutral","sentiment_score":-0.11907806247472764,"channel":0,"num_words":1,"start":388.21,"end":388.45},{"sentences":[{"text":"in.","start":388.375,"end":388.875,"sentiment":"neutral","sentiment_score":-0.10358446091413498}],"sentiment":"neutral","sentiment_score":-0.10358446091413498,"channel":1,"num_words":1,"start":388.375,"end":388.875},{"sentences":[{"text":"that mhmm.","start":388.45,"end":389.33,"sentiment":"neutral","sentiment_score":-0.07829281687736511},{"text":"Is that the IP address also at the back details of the router or there's other IP address or","start":389.33,"end":396.77,"sentiment":"neutral","sentiment_score":-0.08125704664148782}],"sentiment":"neutral","sentiment_score":-0.08097473904490471,"channel":0,"num_words":21,"start":388.45,"end":396.77},{"sentences":[{"text":"I don't.","start":396.61,"end":397.27,"sentiment":"neutral","sentiment_score":-0.11422476172447205}],"sentiment":"neutral","sentiment_score":-0.11422476172447205,"channel":1,"num_words":2,"start":396.61,"end":397.27},{"sentences":[{"text":"a default access?","start":396.77,"end":397.99,"sentiment":"neutral","sentiment_score":-0.10340745250384013}],"sentiment":"neutral","sentiment_score":-0.10340745250384013,"channel":0,"num_words":3,"start":396.77,"end":397.99},{"sentences":[{"text":"The the one that was the only one that I could get to bring up the Asus page in my web browser.","start":398.53,"end":404.22998,"sentiment":"neutral","sentiment_score":-0.1570610712197694}],"sentiment":"neutral","sentiment_score":-0.1570610712197694,"channel":1,"num_words":22,"start":398.53,"end":404.22998},{"sentences":[{"text":"Okay.","start":405.965,"end":406.365,"sentiment":"neutral","sentiment_score":-0.021063469350337986},{"text":"It's the same one with","start":406.365,"end":408.04498,"sentiment":"neutral","sentiment_score":-0.02561975419521332}],"sentiment":"neutral","sentiment_score":-0.024860373387734096,"channel":0,"num_words":6,"start":405.965,"end":408.04498},{"sentences":[{"text":"And it","start":407.86502,"end":408.265,"sentiment":"neutral","sentiment_score":-0.045031651854515076}],"sentiment":"neutral","sentiment_score":-0.045031651854515076,"channel":1,"num_words":2,"start":407.86502,"end":408.265},{"sentences":[{"text":"the","start":408.04498,"end":408.44498,"sentiment":"neutral","sentiment_score":-0.059964969754219055}],"sentiment":"neutral","sentiment_score":-0.059964969754219055,"channel":0,"num_words":1,"start":408.04498,"end":408.44498},{"sentences":[{"text":"it","start":408.265,"end":408.505,"sentiment":"neutral","sentiment_score":-0.04627755284309387}],"sentiment":"neutral","sentiment_score":-0.04627755284309387,"channel":1,"num_words":1,"start":408.265,"end":408.505},{"sentences":[{"text":"details.","start":408.44498,"end":408.94498,"sentiment":"neutral","sentiment_score":-0.04955640435218811}],"sentiment":"neutral","sentiment_score":-0.04955640435218811,"channel":0,"num_words":1,"start":408.44498,"end":408.94498},{"sentences":[{"text":"yeah.","start":408.745,"end":409.065,"sentiment":"neutral","sentiment_score":-0.03951101750135422},{"text":"And I actually I set up my computer next to it and plugged in with Ethernet also, and I still couldn't log in to the Asus page through the web browser.","start":409.065,"end":419.465,"sentiment":"neutral","sentiment_score":-0.18068689300167945},{"text":"It was still asking for the password, which the default one wouldn't work even after resetting it.","start":419.465,"end":426.63,"sentiment":"negative","sentiment_score":-0.4480971658931059}],"sentiment":"neutral","sentiment_score":-0.2705807453211473,"channel":1,"num_words":49,"start":408.745,"end":426.63},{"sentences":[{"text":"Okay.","start":427.665,"end":428.065,"sentiment":"neutral","sentiment_score":-0.09585167467594148},{"text":"I see.","start":428.065,"end":428.385,"sentiment":"neutral","sentiment_score":-0.10863981395959854},{"text":"So maybe there's a fault with the router.","start":428.385,"end":430.805,"sentiment":"neutral","sentiment_score":-0.3295697420835495},{"text":"Is that your router or a router from the previous tenant?","start":431.025,"end":435.04498,"sentiment":"neutral","sentiment_score":-0.15181107819080353}],"sentiment":"neutral","sentiment_score":-0.2099823226982897,"channel":0,"num_words":22,"start":427.665,"end":435.04498},{"sentences":[{"text":"It was it was already here.","start":434.785,"end":436.465,"sentiment":"neutral","sentiment_score":-0.26871513326962787},{"text":"I've got my own.","start":436.465,"end":437.265,"sentiment":"neutral","sentiment_score":-0.24549514055252075},{"text":"It's just not here.","start":437.265,"end":438.405,"sentiment":"neutral","sentiment_score":-0.3232845887541771},{"text":"And my","start":438.705,"end":439.425,"sentiment":"neutral","sentiment_score":-0.1828647181391716}],"sentiment":"neutral","sentiment_score":-0.26582119707018137,"channel":1,"num_words":16,"start":434.785,"end":439.425},{"sentences":[{"text":"Okay.","start":439.345,"end":439.845,"sentiment":"neutral","sentiment_score":-0.14181046187877655}],"sentiment":"neutral","sentiment_score":-0.14181046187877655,"channel":0,"num_words":1,"start":439.345,"end":439.845},{"sentences":[{"text":"other app is 200 kilometers from here, so I won't have it until tomorrow.","start":439.425,"end":443.045,"sentiment":"neutral","sentiment_score":-0.12132451417190689},{"text":"So that's what I'm saying.","start":443.265,"end":444.305,"sentiment":"neutral","sentiment_score":0.017975426465272903},{"text":"Maybe we just manage this, and I'll I'll sort it out tomorrow.","start":444.305,"end":447.925,"sentiment":"neutral","sentiment_score":0.041089600728203855}],"sentiment":"neutral","sentiment_score":-0.035986801849738244,"channel":1,"num_words":31,"start":439.425,"end":447.925},{"sentences":[{"text":"Okay, sir.","start":448.73,"end":449.63,"sentiment":"neutral","sentiment_score":0.07716827839612961},{"text":"Let yeah.","start":450.09,"end":450.57,"sentiment":"neutral","sentiment_score":0.0499589666724205},{"text":"Let's try the your router.","start":450.57,"end":452.59,"sentiment":"neutral","sentiment_score":0.03454792536795139},{"text":"Let's see if","start":452.745,"end":453.225,"sentiment":"neutral","sentiment_score":0.025831243644158047}],"sentiment":"neutral","sentiment_score":0.04204065399244428,"channel":0,"num_words":12,"start":448.73,"end":453.225},{"sentences":[{"text":"Yeah.","start":453.22,"end":453.72,"sentiment":"neutral","sentiment_score":0.08322283625602722}],"sentiment":"neutral","sentiment_score":0.08322283625602722,"channel":1,"num_words":1,"start":453.22,"end":453.72},{"sentences":[{"text":"it'll work.","start":453.225,"end":454.205,"sentiment":"neutral","sentiment_score":0.12793256342411038}],"sentiment":"neutral","sentiment_score":0.12793256342411038,"channel":0,"num_words":2,"start":453.225,"end":454.205},{"sentences":[{"text":"Because it it should","start":453.78,"end":454.66,"sentiment":"neutral","sentiment_score":0.09451517462730408}],"sentiment":"neutral","sentiment_score":0.09451517462730408,"channel":1,"num_words":4,"start":453.78,"end":454.66},{"sentences":[{"text":"Then","start":454.425,"end":454.745,"sentiment":"neutral","sentiment_score":0.044979438185691833}],"sentiment":"neutral","sentiment_score":0.044979438185691833,"channel":0,"num_words":1,"start":454.425,"end":454.745},{"sentences":[{"text":"be","start":454.66,"end":454.90002,"sentiment":"neutral","sentiment_score":0.05272338539361954}],"sentiment":"neutral","sentiment_score":0.05272338539361954,"channel":1,"num_words":1,"start":454.66,"end":454.90002},{"sentences":[{"text":"if","start":454.745,"end":455.065,"sentiment":"neutral","sentiment_score":0.046992942690849304}],"sentiment":"neutral","sentiment_score":0.046992942690849304,"channel":0,"num_words":1,"start":454.745,"end":455.065},{"sentences":[{"text":"should be","start":454.90002,"end":455.30002,"sentiment":"neutral","sentiment_score":0.06048417091369629}],"sentiment":"neutral","sentiment_score":0.06048417091369629,"channel":1,"num_words":2,"start":454.90002,"end":455.30002},{"sentences":[{"text":"mhmm.","start":455.145,"end":455.645,"sentiment":"neutral","sentiment_score":0.05084684118628502}],"sentiment":"neutral","sentiment_score":0.05084684118628502,"channel":0,"num_words":1,"start":455.145,"end":455.645},{"sentences":[{"text":"fine.","start":455.30002,"end":455.80002,"sentiment":"neutral","sentiment_score":0.10871400684118272}],"sentiment":"neutral","sentiment_score":0.10871400684118272,"channel":1,"num_words":1,"start":455.30002,"end":455.80002},{"sentences":[{"text":"Mhmm.","start":456.345,"end":456.845,"sentiment":"neutral","sentiment_score":0.06217239052057266},{"text":"And if you're into any issues or you need assistance again, just give us a callback so we can assist you if ever.","start":456.985,"end":463.005,"sentiment":"neutral","sentiment_score":0.07029723538004834}],"sentiment":"neutral","sentiment_score":0.06995870017757018,"channel":0,"num_words":24,"start":456.345,"end":463.005},{"sentences":[{"text":"Yep.","start":462.815,"end":463.29498,"sentiment":"neutral","sentiment_score":0.1719646453857422},{"text":"Awesome.","start":463.29498,"end":463.79498,"sentiment":"neutral","sentiment_score":0.3054031431674957},{"text":"Hey.","start":464.095,"end":464.255,"sentiment":"neutral","sentiment_score":0.1271418035030365},{"text":"While I've got","start":464.255,"end":464.735,"sentiment":"neutral","sentiment_score":0.06392191474636395}],"sentiment":"neutral","sentiment_score":0.13271255604922771,"channel":1,"num_words":6,"start":462.815,"end":464.735},{"sentences":[{"text":"Mhmm.","start":464.585,"end":465.085,"sentiment":"neutral","sentiment_score":0.03781559318304062}],"sentiment":"neutral","sentiment_score":0.03781559318304062,"channel":0,"num_words":1,"start":464.585,"end":465.085},{"sentences":[{"text":"you, the only other thing I would ask is when I signed up, it said on the page, Australia's reliable class a Internet.","start":464.735,"end":474.275,"sentiment":"neutral","sentiment_score":0.023145553939368412},{"text":"Yes.","start":475.09,"end":475.25,"sentiment":"neutral","sentiment_score":0.040049195289611816},{"text":"We provide you with one month free Internet on all of our plans.","start":475.25,"end":478.55,"sentiment":"neutral","sentiment_score":0.08231311864577807},{"text":"But when I signed up, I didn't I didn't get a month free.","start":478.85,"end":481.41,"sentiment":"neutral","sentiment_score":-0.07118503978619209},{"text":"I just paid straight away.","start":481.41,"end":483.16998,"sentiment":"neutral","sentiment_score":-0.08968303799629211}],"sentiment":"neutral","sentiment_score":0.004884486747058955,"channel":1,"num_words":55,"start":464.735,"end":483.16998},{"sentences":[{"text":"But what is there a month free, or is there not a month free?","start":483.16998,"end":486.47,"sentiment":"neutral","sentiment_score":-0.037520402510251315}],"sentiment":"neutral","sentiment_score":-0.037520402510251315,"channel":1,"num_words":14,"start":483.16998,"end":486.47},{"sentences":[{"text":"Yeah.","start":487.69498,"end":488.19498,"sentiment":"neutral","sentiment_score":0.0041845617815852165},{"text":"There's a month free.","start":488.25497,"end":489.715,"sentiment":"neutral","sentiment_score":0.019456452573649585},{"text":"So the one you made the payment is the upfront payment.","start":489.775,"end":493.63498,"sentiment":"neutral","sentiment_score":0.029381265525113453}],"sentiment":"neutral","sentiment_score":0.02532526830327697,"channel":0,"num_words":16,"start":487.69498,"end":493.63498},{"sentences":[{"text":"Yep.","start":494.165,"end":494.665,"sentiment":"neutral","sentiment_score":0.06546522676944733}],"sentiment":"neutral","sentiment_score":0.06546522676944733,"channel":1,"num_words":1,"start":494.165,"end":494.665},{"sentences":[{"text":"So that covers the your first month of the plan.","start":494.335,"end":501.24,"sentiment":"neutral","sentiment_score":0.07141727209091187},{"text":"So let me just check.","start":501.38,"end":503.78,"sentiment":"neutral","sentiment_score":0.04135394245386124}],"sentiment":"neutral","sentiment_score":0.06139616221189499,"channel":0,"num_words":15,"start":494.335,"end":503.78},{"sentences":[{"text":"And then","start":503.57,"end":503.89,"sentiment":"neutral","sentiment_score":0.020562165416777134}],"sentiment":"neutral","sentiment_score":0.020562165416777134,"channel":1,"num_words":2,"start":503.57,"end":503.89},{"sentences":[{"text":"You","start":503.78,"end":504.09998,"sentiment":"neutral","sentiment_score":0.00889211893081665}],"sentiment":"neutral","sentiment_score":0.00889211893081665,"channel":0,"num_words":1,"start":503.78,"end":504.09998},{"sentences":[{"text":"what","start":503.89,"end":504.13,"sentiment":"neutral","sentiment_score":0.008650394156575203}],"sentiment":"neutral","sentiment_score":0.008650394156575203,"channel":1,"num_words":1,"start":503.89,"end":504.13},{"sentences":[{"text":"sign","start":504.09998,"end":504.25998,"sentiment":"neutral","sentiment_score":0.012080344371497633}],"sentiment":"neutral","sentiment_score":0.012080344371497633,"channel":0,"num_words":1,"start":504.09998,"end":504.25998},{"sentences":[{"text":"is the second","start":504.13,"end":504.85,"sentiment":"neutral","sentiment_score":0.013721178285777569}],"sentiment":"neutral","sentiment_score":0.013721178285777569,"channel":1,"num_words":3,"start":504.13,"end":504.85},{"sentences":[{"text":"mhmm.","start":504.74,"end":505.24,"sentiment":"neutral","sentiment_score":0.012074155732989311}],"sentiment":"neutral","sentiment_score":0.012074155732989311,"channel":0,"num_words":1,"start":504.74,"end":505.24},{"sentences":[{"text":"month for you or","start":504.85,"end":505.83002,"sentiment":"neutral","sentiment_score":0.0076730335131287575}],"sentiment":"neutral","sentiment_score":0.0076730335131287575,"channel":1,"num_words":4,"start":504.85,"end":505.83002},{"sentences":[{"text":"Yeah.","start":506.97998,"end":507.47998,"sentiment":"neutral","sentiment_score":0.007433932740241289},{"text":"So you signed up April 20 yesterday.","start":507.94,"end":511.56,"sentiment":"neutral","sentiment_score":0.007186114189348051}],"sentiment":"neutral","sentiment_score":0.007217091508209705,"channel":0,"num_words":8,"start":506.97998,"end":511.56},{"sentences":[{"text":"something?","start":511.33002,"end":511.83002,"sentiment":"neutral","sentiment_score":0.003954553510993719},{"text":"Yeah.","start":512.29004,"end":512.79004,"sentiment":"neutral","sentiment_score":0.013259556144475935}],"sentiment":"neutral","sentiment_score":0.008607054827734828,"channel":1,"num_words":2,"start":511.33002,"end":512.79004},{"sentences":[{"text":"So the free month is April April 21.","start":512.795,"end":518.655,"sentiment":"neutral","sentiment_score":0.014025644049979746},{"text":"Sorry.","start":518.795,"end":519.195,"sentiment":"neutral","sentiment_score":-0.011735058389604092},{"text":"April 20 to May 20.","start":519.195,"end":521.375,"sentiment":"neutral","sentiment_score":0.0005626263096928597},{"text":"That's the free month.","start":521.995,"end":523.45496,"sentiment":"neutral","sentiment_score":0.03278997400775552},{"text":"Then the one you made the payment, which is the upfront, will cover the May","start":523.595,"end":529.25,"sentiment":"neutral","sentiment_score":0.026501261442899705}],"sentiment":"neutral","sentiment_score":0.019150364946461086,"channel":0,"num_words":33,"start":512.795,"end":529.25},{"sentences":[{"text":"The next","start":529.055,"end":529.45496,"sentiment":"neutral","sentiment_score":0.014489039778709412}],"sentiment":"neutral","sentiment_score":0.014489039778709412,"channel":1,"num_words":2,"start":529.055,"end":529.45496},{"sentences":[{"text":"twenty","start":529.25,"end":529.57,"sentiment":"neutral","sentiment_score":0.008619178086519241}],"sentiment":"neutral","sentiment_score":0.008619178086519241,"channel":0,"num_words":1,"start":529.25,"end":529.57},{"sentences":[{"text":"month.","start":529.45496,"end":529.95496,"sentiment":"neutral","sentiment_score":0.005540086887776852}],"sentiment":"neutral","sentiment_score":0.005540086887776852,"channel":1,"num_words":1,"start":529.45496,"end":529.95496},{"sentences":[{"text":"one.","start":529.57,"end":530.07,"sentiment":"neutral","sentiment_score":0.01145444717258215},{"text":"Yeah.","start":530.21,"end":530.61,"sentiment":"neutral","sentiment_score":0.01731802150607109},{"text":"May 21 to June 21.","start":530.61,"end":533.03,"sentiment":"neutral","sentiment_score":0.02165151238441467}],"sentiment":"neutral","sentiment_score":0.01957571865724666,"channel":0,"num_words":7,"start":529.57,"end":533.03},{"sentences":[{"text":"Sweetheart.","start":533.42,"end":533.92,"sentiment":"neutral","sentiment_score":0.1947733461856842},{"text":"Awesome.","start":534.06,"end":534.56,"sentiment":"positive","sentiment_score":0.39721930027008057}],"sentiment":"neutral","sentiment_score":0.2959963232278824,"channel":1,"num_words":2,"start":533.42,"end":534.56},{"sentences":[{"text":"So","start":534.53,"end":535.01,"sentiment":"positive","sentiment_score":0.37131616473197937}],"sentiment":"positive","sentiment_score":0.37131616473197937,"channel":0,"num_words":1,"start":534.53,"end":535.01},{"sentences":[{"text":"Thanks for thanks","start":534.62,"end":535.42,"sentiment":"positive","sentiment_score":0.5011206964651743}],"sentiment":"positive","sentiment_score":0.5011206964651743,"channel":1,"num_words":3,"start":534.62,"end":535.42},{"sentences":[{"text":"yeah.","start":535.17,"end":535.49,"sentiment":"positive","sentiment_score":0.4060782194137573}],"sentiment":"positive","sentiment_score":0.4060782194137573,"channel":0,"num_words":1,"start":535.17,"end":535.49},{"sentences":[{"text":"for","start":535.42,"end":535.58,"sentiment":"neutral","sentiment_score":0.21344847977161407}],"sentiment":"neutral","sentiment_score":0.21344847977161407,"channel":1,"num_words":1,"start":535.42,"end":535.58},{"sentences":[{"text":"So","start":535.49,"end":535.89,"sentiment":"neutral","sentiment_score":0.22905367612838745}],"sentiment":"neutral","sentiment_score":0.22905367612838745,"channel":0,"num_words":1,"start":535.49,"end":535.89},{"sentences":[{"text":"clarifying.","start":535.58,"end":536.08,"sentiment":"neutral","sentiment_score":0.20924851298332217}],"sentiment":"neutral","sentiment_score":0.20924851298332217,"channel":1,"num_words":1,"start":535.58,"end":536.08},{"sentences":[{"text":"the mhmm.","start":535.89,"end":537.03,"sentiment":"neutral","sentiment_score":0.06450410187244415},{"text":"The first invoice, you receive it on July.","start":537.17,"end":541.67,"sentiment":"neutral","sentiment_score":0.0467959176748991},{"text":"Yeah.","start":542.055,"end":542.555,"sentiment":"neutral","sentiment_score":0.05635395646095276}],"sentiment":"neutral","sentiment_score":0.05088450014591217,"channel":0,"num_words":11,"start":535.89,"end":542.555},{"sentences":[{"text":"Yeah.","start":542.78,"end":543.18,"sentiment":"neutral","sentiment_score":0.07372751832008362},{"text":"Cool.","start":543.18,"end":543.68,"sentiment":"neutral","sentiment_score":0.07819490134716034}],"sentiment":"neutral","sentiment_score":0.07596120983362198,"channel":1,"num_words":2,"start":542.78,"end":543.68},{"sentences":[{"text":"Sorry.","start":543.415,"end":543.735,"sentiment":"neutral","sentiment_score":0.022610731422901154},{"text":"June 22.","start":543.735,"end":544.775,"sentiment":"neutral","sentiment_score":0.030196720734238625},{"text":"Sorry.","start":544.775,"end":545.275,"sentiment":"neutral","sentiment_score":0.05119212344288826}],"sentiment":"neutral","sentiment_score":0.033549074083566666,"channel":0,"num_words":4,"start":543.415,"end":545.275},{"sentences":[{"text":"Beautiful.","start":545.625,"end":546.125,"sentiment":"neutral","sentiment_score":0.19828687608242035},{"text":"Not sweet","start":546.185,"end":546.825,"sentiment":"neutral","sentiment_score":0.0813358798623085}],"sentiment":"neutral","sentiment_score":0.12031954526901245,"channel":1,"num_words":3,"start":545.625,"end":546.825},{"sentences":[{"text":"The","start":546.695,"end":546.935,"sentiment":"neutral","sentiment_score":0.10683566331863403}],"sentiment":"neutral","sentiment_score":0.10683566331863403,"channel":0,"num_words":1,"start":546.695,"end":546.935},{"sentences":[{"text":"as","start":546.825,"end":547.065,"sentiment":"neutral","sentiment_score":0.13721083104610443}],"sentiment":"neutral","sentiment_score":0.13721083104610443,"channel":1,"num_words":1,"start":546.825,"end":547.065},{"sentences":[{"text":"first","start":546.935,"end":547.175,"sentiment":"neutral","sentiment_score":0.19733116030693057}],"sentiment":"neutral","sentiment_score":0.19733116030693057,"channel":0,"num_words":1,"start":546.935,"end":547.175},{"sentences":[{"text":"thanks","start":547.145,"end":547.385,"sentiment":"neutral","sentiment_score":0.2173842489719391}],"sentiment":"neutral","sentiment_score":0.2173842489719391,"channel":1,"num_words":1,"start":547.145,"end":547.385},{"sentences":[{"text":"day.","start":547.175,"end":547.675,"sentiment":"neutral","sentiment_score":0.1883789598941803}],"sentiment":"neutral","sentiment_score":0.1883789598941803,"channel":0,"num_words":1,"start":547.175,"end":547.675},{"sentences":[{"text":"thanks for clarifying.","start":547.385,"end":548.28503,"sentiment":"positive","sentiment_score":0.34004947543144226}],"sentiment":"positive","sentiment_score":0.34004947543144226,"channel":1,"num_words":3,"start":547.385,"end":548.28503},{"sentences":[{"text":"Mhmm.","start":548.055,"end":548.555,"sentiment":"neutral","sentiment_score":0.10939574241638184},{"text":"Yeah.","start":549.09503,"end":549.59503,"sentiment":"neutral","sentiment_score":0.13103100657463074}],"sentiment":"neutral","sentiment_score":0.12021337449550629,"channel":0,"num_words":2,"start":548.055,"end":549.59503},{"sentences":[{"text":"Cool.","start":550.34503,"end":550.84503,"sentiment":"neutral","sentiment_score":0.17083626985549927}],"sentiment":"neutral","sentiment_score":0.17083626985549927,"channel":1,"num_words":1,"start":550.34503,"end":550.84503},{"sentences":[{"text":"Anything else?","start":550.375,"end":551.335,"sentiment":"neutral","sentiment_score":0.10977267846465111},{"text":"Mhmm.","start":551.335,"end":551.7329,"sentiment":"neutral","sentiment_score":0.06350448727607727}],"sentiment":"neutral","sentiment_score":0.09434994806845982,"channel":0,"num_words":3,"start":550.375,"end":551.7329},{"sentences":[{"text":"No.","start":551.465,"end":551.78503,"sentiment":"neutral","sentiment_score":0.04886898025870323},{"text":"That's it.","start":551.78503,"end":552.34503,"sentiment":"neutral","sentiment_score":0.1185591034591198},{"text":"Appreciate it.","start":552.34503,"end":553.245,"sentiment":"positive","sentiment_score":0.42952778935432434}],"sentiment":"neutral","sentiment_score":0.2290085531771183,"channel":1,"num_words":5,"start":551.465,"end":553.245},{"sentences":[{"text":"Okay.","start":553.7329,"end":554.2129,"sentiment":"neutral","sentiment_score":0.2923950254917145},{"text":"You're welcome.","start":554.2129,"end":555.01294,"sentiment":"positive","sentiment_score":0.47038429975509644},{"text":"Just","start":555.01294,"end":555.3329,"sentiment":"positive","sentiment_score":0.444539487361908}],"sentiment":"positive","sentiment_score":0.4194257780909538,"channel":0,"num_words":4,"start":553.7329,"end":555.3329},{"sentences":[{"text":"Have","start":555.305,"end":555.465,"sentiment":"positive","sentiment_score":0.4624626636505127}],"sentiment":"positive","sentiment_score":0.4624626636505127,"channel":1,"num_words":1,"start":555.305,"end":555.465},{"sentences":[{"text":"give","start":555.3329,"end":555.4929,"sentiment":"positive","sentiment_score":0.35022762417793274}],"sentiment":"positive","sentiment_score":0.35022762417793274,"channel":0,"num_words":1,"start":555.3329,"end":555.4929},{"sentences":[{"text":"a","start":555.465,"end":555.54504,"sentiment":"positive","sentiment_score":0.377872109413147}],"sentiment":"positive","sentiment_score":0.377872109413147,"channel":1,"num_words":1,"start":555.465,"end":555.54504},{"sentences":[{"text":"us","start":555.4929,"end":555.6529,"sentiment":"neutral","sentiment_score":0.29518863558769226}],"sentiment":"neutral","sentiment_score":0.29518863558769226,"channel":0,"num_words":1,"start":555.4929,"end":555.6529},{"sentences":[{"text":"good","start":555.54504,"end":555.78503,"sentiment":"neutral","sentiment_score":0.3300548791885376}],"sentiment":"neutral","sentiment_score":0.3300548791885376,"channel":1,"num_words":1,"start":555.54504,"end":555.78503},{"sentences":[{"text":"a callback","start":555.6529,"end":556.13293,"sentiment":"neutral","sentiment_score":0.3119399845600128}],"sentiment":"neutral","sentiment_score":0.3119399845600128,"channel":0,"num_words":2,"start":555.6529,"end":556.13293},{"sentences":[{"text":"rest of your","start":555.78503,"end":556.185,"sentiment":"neutral","sentiment_score":0.2843012064695358}],"sentiment":"neutral","sentiment_score":0.2843012064695358,"channel":1,"num_words":3,"start":555.78503,"end":556.185},{"sentences":[{"text":"then","start":556.13293,"end":556.3729,"sentiment":"neutral","sentiment_score":0.2352004051208496}],"sentiment":"neutral","sentiment_score":0.2352004051208496,"channel":0,"num_words":1,"start":556.13293,"end":556.3729},{"sentences":[{"text":"evening.","start":556.185,"end":556.685,"sentiment":"neutral","sentiment_score":0.14453572034835815}],"sentiment":"neutral","sentiment_score":0.14453572034835815,"channel":1,"num_words":1,"start":556.185,"end":556.685},{"sentences":[{"text":"tomorrow, yeah, if ever.","start":556.3729,"end":558.07294,"sentiment":"neutral","sentiment_score":0.25483106449246407}],"sentiment":"neutral","sentiment_score":0.25483106449246407,"channel":0,"num_words":4,"start":556.3729,"end":558.07294},{"sentences":[{"text":"Will do.","start":557.8329,"end":558.57294,"sentiment":"positive","sentiment_score":0.5228925794363022},{"text":"Thank you.","start":558.7129,"end":559.5329,"sentiment":"positive","sentiment_score":0.8207680583000183}],"sentiment":"positive","sentiment_score":0.6718303188681602,"channel":1,"num_words":4,"start":557.8329,"end":559.5329},{"sentences":[{"text":"Have a great day.","start":559.4129,"end":560.3729,"sentiment":"positive","sentiment_score":0.7849924117326736},{"text":"Bye.","start":560.3729,"end":560.8729,"sentiment":"positive","sentiment_score":0.4161093235015869}],"sentiment":"positive","sentiment_score":0.7112157940864563,"channel":0,"num_words":5,"start":559.4129,"end":560.8729},{"sentences":[{"text":"Bye bye.","start":561.0329,"end":561.51294,"sentiment":"neutral","sentiment_score":0.19299865514039993},{"text":"Bye bye.","start":561.51294,"end":562.1729,"sentiment":"neutral","sentiment_score":0.007826581597328193}],"sentiment":"neutral","sentiment_score":0.10041261836886406,"channel":1,"num_words":4,"start":561.0329,"end":562.1729}]},"summary":{"result":"success","short":"Luke Humphreys called Airedale tech support because he had trouble connecting his internet to the new modem and router. The representative checked the record and suggested the router may need to be reset. They troubleshoot the router's login details and IP address, and decide to manage the issue and fix it the next day. The agent suggests checking the IP address and router, and provides information on when to expect the invoice. The conversation ends with the agent thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"I just had a missed call and a message saying you're trying to help me get my Internet connected. Yeah.","start_word":36,"end_word":55,"intents":[{"intent":"Troubleshoot internet connection","confidence_score":0.0263175}]},{"text":"Upon checking the router, it says it that router has a PPPoE authentication that we need to connect it to the Wi Fi. So that should be working fine unless that it's still connected with the previous ISP or we cannot configure it manually.","start_word":282,"end_word":325,"intents":[{"intent":"Connect router to wi fi","confidence_score":0.0025854001}]},{"text":"While I've got Mhmm. you, the only other thing I would ask is when I signed up, it said on the page, Australia's reliable class a Internet. Yes. We provide you with one month free Internet on all of our plans. But when I signed up, I didn't I didn't get a month free. I just paid straight away. But what is there a month free, or is there not a month free? Yeah.","start_word":1003,"end_word":1076,"intents":[{"intent":"Clarify communication","confidence_score":0.000057544406}]},{"text":"We provide you with one month free Internet on all of our plans. But when I signed up, I didn't I didn't get a month free. I just paid straight away. But what is there a month free, or is there not a month free? Yeah.","start_word":1031,"end_word":1076,"intents":[{"intent":"Ask about monthly plan","confidence_score":0.0036588726},{"intent":"Ask about monthly plan","confidence_score":0.0034678956}]},{"text":"There's a month free. So the one you made the payment is the upfront payment. Yep.","start_word":1077,"end_word":1092,"intents":[{"intent":"Confirm payment details","confidence_score":0.06246175}]},{"text":"Anything else? Mhmm. No. That's it. Appreciate it. Okay.","start_word":1216,"end_word":1224,"intents":[{"intent":"End conversation","confidence_score":0.056604523}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airedale tech support. Yeah. How can Hey. I assist How you today? you doing? Yes.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.2190813720226288},{"text":"I'm good. Thanks for asking. How are you?","start_word":22,"end_word":29,"sentiment":"positive","sentiment_score":0.505341649055481},{"text":"Not too bad. Not too bad. I just had a missed call and a message saying you're trying to help me get my Internet connected. Yeah. Let me just check the record. Am I speaking with Luke Humphreys? Yep. That's right. Yeah. Just wanted to check-in because on our end, the service at the edge is still offline if you need assistance in setting it up. Yeah. I think the I don't know whether you'll be able to help me, but, essentially, the the router that's here, I'm guessing somebody changed the password on it because I when I try to get in through the web GUI, I can't Mhmm.","start_word":30,"end_word":139,"sentiment":"neutral","sentiment_score":-0.0641234740614891},{"text":"can't access it.","start_word":140,"end_word":142,"sentiment":"negative","sentiment_score":-0.34652113914489746},{"text":"And I spent about 3 hours yesterday trying every trick under the book to reset the modem, the router, hard reset it, trying to get it to default to factory settings.","start_word":143,"end_word":173,"sentiment":"neutral","sentiment_score":-0.2722610831260681},{"text":"But, yeah, I was unable to, so I don't know. I'm I'm kinda stuck.","start_word":174,"end_word":187,"sentiment":"negative","sentiment_score":-0.3834925889968872},{"text":"Okay. I see. May I know the make and model of the router? It's a First, Asus. to check on maybe that it's not compatible. Mhmm. Yep. Asus. Asus. Then I think it is. It says RTDashAX52. RD. AcesRD. Yeah. RT. RT. Okay. Yep. DashAX50 Mhmm. two. A X. 52. That's it. ASUS RTDashAX52. Okay. Is it okay if I put Yeah. you on hold? Let me just check the router. Yeah. Go for it. Thank you. Okay. You're welcome. Hello? Hello, Luke? Hello? Hello? Yes. Hello. Yeah. Hello.","start_word":188,"end_word":276,"sentiment":"neutral","sentiment_score":0.0058142514899373055},{"text":"Thank you for waiting.","start_word":277,"end_word":280,"sentiment":"positive","sentiment_score":0.3950042426586151},{"text":"Upon checking the router, it says it that router has a PPPoE authentication that we need to connect it to the Wi Fi. So that should be working fine unless that it's still connected with the previous ISP or we cannot configure it manually. Can we try to configure it while Yeah. I'm on the phone Yeah. again? We can we can try. We can Yeah. give it a crack. Alright. Get up. Mhmm. May I know the indicator light of the router? What color is it? Is it red, orange, green? The the Internet one or the power? Because there's multiple. The Internet one. Internet light. It was there was no Internet light. Let me check.","start_word":281,"end_word":397,"sentiment":"neutral","sentiment_score":-0.037852585315704346},{"text":"Sorry. I have to walk away from my phone because there's no service in this place.","start_word":398,"end_word":413,"sentiment":"negative","sentiment_score":-0.42226848006248474},{"text":"Yeah. Okay. Sure. Yeah. No. No Internet. Just power and Wi Fi. Okay. I see. Is the router plugged into the NTD box, the lockbox on your wall? Yeah. On Yeah. to the It new wall. it Mhmm. it's all plugged in fine because I know the previous the person that lived here before me, and they had Wi Fi, sir. Okay. And is this at the one port on your router, w a n port? Yes. Okay. Can you look underneath the router? There's a sticker with your Wi Fi information. Yep. Yeah. I got it here. Mhmm. Can we full reset again the router? I can, but I don't think it'll work. Is that holding in the button for thirty seconds or something? I did it, like, Yeah. a 100 times last Mhmm. night. Is it the reset button or just the turn off power button? Yeah. That I don't think that's gonna The problem is yeah. I'll I'll try, Mhmm. but Is there a reset button? there is, but I I did it about 50 times yesterday.","start_word":414,"end_word":593,"sentiment":"neutral","sentiment_score":-0.04188050329685211},{"text":"It did nothing.","start_word":594,"end_word":596,"sentiment":"negative","sentiment_score":-0.3805862665176392},{"text":"This is my solution. Can can we just bench this for a day? I'm I'm going back to my other house tomorrow. I have my own router there. I'm gonna bring that here, and I know the login details for that router. So then I'll plug that in. I'll do the PPOE thing, and then it should be fine.","start_word":597,"end_word":655,"sentiment":"neutral","sentiment_score":0.1440596580505371},{"text":"Because this this router, I can't reset it. I don't know how to.","start_word":656,"end_word":668,"sentiment":"negative","sentiment_score":-0.5048341751098633},{"text":"I I followed, I think, about a 100 different videos off YouTube yesterday holding in the WPS, turning it off, hold the button, turn it on, blinking lights.","start_word":669,"end_word":696,"sentiment":"neutral","sentiment_score":-0.213155597448349},{"text":"I don't know.","start_word":697,"end_word":699,"sentiment":"negative","sentiment_score":-0.389751672744751},{"text":"I tried so many ways.","start_word":700,"end_word":704,"sentiment":"neutral","sentiment_score":-0.3231978416442871},{"text":"Unless you have some different way, I think we're we're not gonna get anywhere.","start_word":705,"end_word":718,"sentiment":"negative","sentiment_score":-0.4991987049579621},{"text":"So Mhmm. Okay. But are you able to connect with that router or no I also? can connect to it, but it's got no Internet. And when I try to go into the one nine two point one six eight point fifty point zero as it is, I can't Mhmm. log Is in. that mhmm. Is that the IP address also at the back details of the router or there's other IP address or I a don't. default access? The the one that was the only one that I could get to bring up the Asus page in my web browser. Okay. It's the same one with And it the it details. yeah. And I actually I set up my computer next to it and plugged in with Ethernet also, and I still couldn't log in to the Asus page through the web browser.","start_word":719,"end_word":862,"sentiment":"neutral","sentiment_score":-0.13200534880161283},{"text":"It was still asking for the password, which the default one wouldn't work even after resetting it.","start_word":863,"end_word":879,"sentiment":"negative","sentiment_score":-0.4437858760356903},{"text":"Okay. I see. So maybe there's a fault with the router. Is that your router or a router from the previous tenant? It was it was already here. I've got my own. It's just not here. And my Okay. other app is 200 kilometers from here, so I won't have it until tomorrow. So that's what I'm saying. Maybe we just manage this, and I'll I'll sort it out tomorrow. Okay, sir. Let yeah. Let's try the your router. Let's see if Yeah. it'll work. Because it it should Then be if should be mhmm. fine. Mhmm. And if you're into any issues or you need assistance again, just give us a callback so we can assist you if ever. Yep. Awesome. Hey. While I've got Mhmm. you, the only other thing I would ask is when I signed up, it said on the page, Australia's reliable class a Internet. Yes. We provide you with one month free Internet on all of our plans. But when I signed up, I didn't I didn't get a month free. I just paid straight away. But what is there a month free, or is there not a month free? Yeah. There's a month free. So the one you made the payment is the upfront payment. Yep. So that covers the your first month of the plan. So let me just check. And then You what sign is the second mhmm. month for you or Yeah. So you signed up April 20 yesterday. something? Yeah. So the free month is April April 21. Sorry. April 20 to May 20. That's the free month. Then the one you made the payment, which is the upfront, will cover the May The next twenty month. one. Yeah. May 21 to June 21. Sweetheart.","start_word":880,"end_word":1175,"sentiment":"neutral","sentiment_score":-0.009918900231855947},{"text":"Awesome. So Thanks for thanks yeah.","start_word":1176,"end_word":1181,"sentiment":"positive","sentiment_score":0.4351591467857361},{"text":"for So clarifying. the mhmm. The first invoice, you receive it on July. Yeah. Yeah. Cool. Sorry. June 22. Sorry. Beautiful. Not sweet The as first thanks day. thanks for clarifying. Mhmm. Yeah. Cool. Anything else? Mhmm. No. That's it.","start_word":1182,"end_word":1221,"sentiment":"neutral","sentiment_score":0.11285760253667831},{"text":"Appreciate it.","start_word":1222,"end_word":1223,"sentiment":"positive","sentiment_score":0.441690981388092},{"text":"Okay.","start_word":1224,"end_word":1224,"sentiment":"neutral","sentiment_score":0.2923950254917145},{"text":"You're welcome.","start_word":1225,"end_word":1226,"sentiment":"positive","sentiment_score":0.4635377526283264},{"text":"Just Have give a us good a callback rest of your then evening. tomorrow, yeah, if ever.","start_word":1227,"end_word":1243,"sentiment":"neutral","sentiment_score":0.3032383585677427},{"text":"Will do. Thank you. Have a great day. Bye.","start_word":1244,"end_word":1252,"sentiment":"positive","sentiment_score":0.6627172231674194},{"text":"Bye bye. Bye bye.","start_word":1253,"end_word":1256,"sentiment":"neutral","sentiment_score":0.17216941714286804}],"average":{"sentiment":"neutral","sentiment_score":-0.03600964757102464}}}}