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My name is Mary. May I have your name, please? Hello? May I know who am I speaking with?\n\nHello? Can you hear me? John? Yes, John. Yeah.\n\nI know right. So how are you doing today? How is it going? Was it updated yesterday by our tech team? No.\n\nSure. Thank you so much. Can you tell me how is it not working today and how what is the different of yesterday from last week? Okay. So whenever you you pressed one that is supposed to be connected to the assigned number, it's not showing.\n\nUh-huh. If I may ask if the assigned number or, I mean, is it really a is it really not connecting? I mean, the assigned number is not accepting the call. But mhmm. Yes.\n\nSo the mobile phone number is not receiving any incoming call from that call forwarding whenever you pressed one. Correct? Thank you so much, Jen, for that information. I've already have here noted on your account. While our tech team, Maureen, is currently engaged you in a call, I'll have her, call you back soon, okay, within the day, as soon as possible.\n\nNo worries, John. Thank you so much. Have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.52,"end":2.8799999,"sentiment":"positive","sentiment_score":0.602522349357605},{"text":"My name is Mary.","start":2.8799999,"end":3.84,"sentiment":"positive","sentiment_score":0.4926248863339424},{"text":"May I have your name, please?","start":3.84,"end":5.06,"sentiment":"neutral","sentiment_score":0.2956075022617976},{"text":"Hello?","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.03739720582962036},{"text":"May I know who am I speaking with?","start":10.16,"end":11.62,"sentiment":"neutral","sentiment_score":0.01240013213828206}],"sentiment":"neutral","sentiment_score":0.287223107026269,"num_words":24,"start":1.52,"end":11.62},{"sentences":[{"text":"Hello?","start":12.08,"end":12.48,"sentiment":"neutral","sentiment_score":0.012640117667615414},{"text":"Can you hear me?","start":12.48,"end":13.275,"sentiment":"neutral","sentiment_score":0.005831871647387743},{"text":"John?","start":15.115,"end":15.615,"sentiment":"neutral","sentiment_score":0.013757092878222466},{"text":"Yes, John.","start":17.275,"end":18.175,"sentiment":"neutral","sentiment_score":0.07297283411026001},{"text":"Yeah.","start":18.715,"end":19.035,"sentiment":"neutral","sentiment_score":0.12055610865354538}],"sentiment":"neutral","sentiment_score":0.03513627488993936,"num_words":9,"start":12.08,"end":19.035},{"sentences":[{"text":"I know right.","start":19.035,"end":19.835,"sentiment":"neutral","sentiment_score":0.26356662313143414},{"text":"So how are you doing today?","start":19.835,"end":21.035,"sentiment":"positive","sentiment_score":0.3881973624229431},{"text":"How is it going?","start":21.035,"end":22.015,"sentiment":"neutral","sentiment_score":0.2763762138783932},{"text":"Was it updated yesterday by our tech team?","start":22.154999,"end":24.494999,"sentiment":"neutral","sentiment_score":-0.09406293462961912},{"text":"No.","start":39.825,"end":40.325,"sentiment":"neutral","sentiment_score":-0.19143107533454895}],"sentiment":"neutral","sentiment_score":0.14915701577609236,"num_words":22,"start":19.035,"end":40.325},{"sentences":[{"text":"Sure.","start":40.945,"end":41.445,"sentiment":"neutral","sentiment_score":-0.12466206401586533},{"text":"Thank you so much.","start":42.545002,"end":43.345,"sentiment":"neutral","sentiment_score":0.30223606526851654},{"text":"Can you tell me how is it not working today and how what is the different of yesterday from last week?","start":43.345,"end":52.085,"sentiment":"neutral","sentiment_score":-0.14660905709578878},{"text":"Okay.","start":83.38,"end":83.88,"sentiment":"neutral","sentiment_score":-0.07853333652019501},{"text":"So whenever you you pressed one that is supposed to be connected to the assigned number, it's not showing.","start":84.5,"end":92.119995,"sentiment":"neutral","sentiment_score":-0.12827957852890617}],"sentiment":"neutral","sentiment_score":-0.09805115935919077,"num_words":46,"start":40.945,"end":92.119995},{"sentences":[{"text":"Uh-huh.","start":94.865005,"end":95.185005,"sentiment":"neutral","sentiment_score":-0.06133690103888512},{"text":"If I may ask if the assigned number or, I mean, is it really a is it really not connecting?","start":95.185005,"end":103.525,"sentiment":"neutral","sentiment_score":-0.1302494268864393},{"text":"I mean, the assigned number is not accepting the call.","start":103.825005,"end":108.52,"sentiment":"negative","sentiment_score":-0.3717380687594414},{"text":"But mhmm.","start":112.259995,"end":115.079994,"sentiment":"neutral","sentiment_score":-0.060146378353238106},{"text":"Yes.","start":117.46,"end":117.96,"sentiment":"neutral","sentiment_score":-0.04328189045190811}],"sentiment":"neutral","sentiment_score":-0.19256708157413147,"num_words":34,"start":94.865005,"end":117.96},{"sentences":[{"text":"So the mobile phone number is not receiving any incoming call from that call forwarding whenever you pressed one.","start":133.7,"end":141.23999,"sentiment":"neutral","sentiment_score":-0.2726598232984543},{"text":"Correct?","start":141.29999,"end":141.79999,"sentiment":"neutral","sentiment_score":-0.006257356144487858},{"text":"Thank you so much, Jen, for that information.","start":142.58,"end":144.76,"sentiment":"positive","sentiment_score":0.4030987285077572},{"text":"I've already have here noted on your account.","start":145.29999,"end":148.73999,"sentiment":"neutral","sentiment_score":0.15212647058069706},{"text":"While our tech team, Maureen, is currently engaged you in a call, I'll have her, call you back soon, okay, within the day, as soon as possible.","start":148.73999,"end":157.615,"sentiment":"neutral","sentiment_score":0.06787208978224683}],"sentiment":"neutral","sentiment_score":0.017262762190685385,"num_words":63,"start":133.7,"end":157.615},{"sentences":[{"text":"No worries, John.","start":158.875,"end":159.995,"sentiment":"neutral","sentiment_score":0.32593533396720886},{"text":"Thank you so much.","start":159.995,"end":161.135,"sentiment":"positive","sentiment_score":0.5489970594644547},{"text":"Have a great day.","start":161.275,"end":162.075,"sentiment":"positive","sentiment_score":0.6385288089513779},{"text":"Goodbye.","start":162.075,"end":162.575,"sentiment":"positive","sentiment_score":0.6292847394943237}],"sentiment":"positive","sentiment_score":0.5297661845882734,"num_words":12,"start":158.875,"end":162.575}]}}]},{"alternatives":[{"transcript":"Hello, Mary. I'm here again. Hello? Yeah. This is John again. Yes. Yes. From Virginia. Yeah. Yeah. Yeah. I don't know. I see. Yeah. We talked already yesterday, but we tried it again today. They said that we're going to check it just last night before before we leave the office, and then it's still not working until this morning. So can you can you update them again, please? Okay. Yeah. Because this is what happened. Yeah. So they tried it again today that if they press one, it should supposed to be goes to that number that we assigned, and it's still not working. So every time we tried it that we press one, so that number that we assigned is still not going there. And same with the option 2. Still what happened what happened today is still the same the setup before. So yeah. Yeah. Yeah. To the new number. Yeah. So because it's just a mobile number, it's just a phone it's a it's just a mobile phone. So it's supposed to be when they press one, it goes to that phone number. It just goes to that mobile phone, but it's still not working. What is happening now when they press one, it still goes to that landline number, which is the original setup before. Yes. Yes. Yes. Yes. Yes. K. Thank you so much, Harry. Thank you. Thank you. Bye. You too. Bye 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Mary. I'm here again. Hello? Yeah. This is John again.\n\nYes. Yes. From Virginia. Yeah. Yeah.\n\nYeah. I don't know. I see. Yeah. We talked already yesterday, but we tried it again today.\n\nThey said that we're going to check it just last night before before we leave the office, and then it's still not working until this morning. So can you can you update them again, please? Okay. Yeah. Because this is what happened.\n\nYeah. So they tried it again today that if they press one, it should supposed to be goes to that number that we assigned, and it's still not working. So every time we tried it that we press one, so that number that we assigned is still not going there. And same with the option 2. Still what happened what happened today is still the same the setup before.\n\nSo yeah. Yeah. Yeah. To the new number. Yeah.\n\nSo because it's just a mobile number, it's just a phone it's a it's just a mobile phone. So it's supposed to be when they press one, it goes to that phone number. It just goes to that mobile phone, but it's still not working. What is happening now when they press one, it still goes to that landline number, which is the original setup before. Yes.\n\nYes. Yes. Yes. Yes. K.\n\nThank you so much, Harry. Thank you. Thank you. Bye. You too.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello, Mary.","start":6.24,"end":6.96,"sentiment":"neutral","sentiment_score":0.10824961960315704},{"text":"I'm here again.","start":6.96,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.1273216356833776},{"text":"Hello?","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.011376344598829746},{"text":"Yeah.","start":11.92,"end":12.16,"sentiment":"neutral","sentiment_score":0.01611555926501751},{"text":"This is John again.","start":12.16,"end":13.219999,"sentiment":"neutral","sentiment_score":0.02140027889981866}],"sentiment":"neutral","sentiment_score":0.06468701506541534,"num_words":11,"start":6.24,"end":13.219999},{"sentences":[{"text":"Yes.","start":13.92,"end":14.42,"sentiment":"neutral","sentiment_score":0.016051694750785828},{"text":"Yes.","start":16.555,"end":16.875,"sentiment":"neutral","sentiment_score":0.032206788659095764},{"text":"From 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phone.","start":111.265,"end":116.380005,"sentiment":"neutral","sentiment_score":-0.0892223823401663},{"text":"So it's supposed to be when they press one, it goes to that phone number.","start":116.44,"end":120.520004,"sentiment":"neutral","sentiment_score":-0.0761232078075409},{"text":"It just goes to that mobile phone, but it's still not working.","start":120.520004,"end":123.72,"sentiment":"neutral","sentiment_score":-0.21205353240172067},{"text":"What is happening now when they press one, it still goes to that landline number, which is the original setup 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you so much, Harry.","start":156.75,"end":158.05,"sentiment":"positive","sentiment_score":0.39756232500076294},{"text":"Thank you.","start":158.54094,"end":159.28094,"sentiment":"positive","sentiment_score":0.4313330203294754},{"text":"Thank you.","start":161.18094,"end":161.58095,"sentiment":"positive","sentiment_score":0.4557199478149414},{"text":"Bye.","start":161.58095,"end":162.08095,"sentiment":"neutral","sentiment_score":0.13824187219142914},{"text":"You too.","start":162.54094,"end":163.10094,"sentiment":"positive","sentiment_score":0.4738098382949829}],"sentiment":"positive","sentiment_score":0.4039815925061703,"num_words":12,"start":156.75,"end":163.10094},{"sentences":[{"text":"Bye bye.","start":163.10094,"end":163.85094,"sentiment":"neutral","sentiment_score":0.05405789613723755}],"sentiment":"neutral","sentiment_score":0.05405789613723755,"num_words":2,"start":163.10094,"end":163.85094}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hello, Mary. I'm here again.\n\nChannel 0: Hello? May I know\n\nChannel 1: Hello?\n\nChannel 0: who am I speaking with?\n\nChannel 1: Yeah.\n\nChannel 0: Hello?\n\nChannel 1: This is John\n\nChannel 0: Can you\n\nChannel 1: again.\n\nChannel 0: hear me?\n\nChannel 1: Yes.\n\nChannel 0: John?\n\nChannel 1: Yes. From Virginia.\n\nChannel 0: Yes, John. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: I know right. So how are you doing today? How is it going?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Was\n\nChannel 1: I\n\nChannel 0: it\n\nChannel 1: don't\n\nChannel 0: updated\n\nChannel 1: know. I see.\n\nChannel 0: yesterday by our tech team?\n\nChannel 1: Yeah. We talked already yesterday, but we tried it again today. They said that we're going to check it just last night before before we leave the office, and then it's still not working until this morning. So can you\n\nChannel 0: No.\n\nChannel 1: can you update\n\nChannel 0: Sure.\n\nChannel 1: them again, please?\n\nChannel 0: Thank you so much. Can you tell me how is it not working today and how what is the\n\nChannel 1: Okay.\n\nChannel 0: different of\n\nChannel 1: Yeah. Because this is\n\nChannel 0: yesterday\n\nChannel 1: what happened.\n\nChannel 0: from last week?\n\nChannel 1: Yeah. So they tried it again today that if they press one, it should supposed to be goes to that number that we assigned, and it's still not working. So every time we tried it that we press one, so that number that we assigned is still not going there. And same with the option 2. Still what happened what happened today is still the same the setup before.\n\nSo\n\nChannel 0: Okay.\n\nChannel 1: yeah.\n\nChannel 0: So whenever you you pressed one that is supposed to be connected to the assigned number, it's not\n\nChannel 1: Yeah.\n\nChannel 0: showing.\n\nChannel 1: Yeah. To the new number.\n\nChannel 0: Uh-huh. If I may ask if the assigned number or, I mean, is it really a is it really not connecting? I mean, the assigned number is not accepting the call.\n\nChannel 1: Yeah. So because it's just\n\nChannel 0: But\n\nChannel 1: a mobile number, it's just a phone\n\nChannel 0: mhmm.\n\nChannel 1: it's a it's just a mobile phone. So it's supposed to\n\nChannel 0: Yes.\n\nChannel 1: be when they press one, it goes to that phone number. It just goes to that mobile phone, but it's still not working. What is happening now when they press one, it still goes to that landline number, which is the original setup before.\n\nChannel 0: So the mobile phone number is not receiving any\n\nChannel 1: Yes.\n\nChannel 0: incoming call from that call forwarding whenever you pressed\n\nChannel 1: Yes.\n\nChannel 0: one.\n\nChannel 1: Yes.\n\nChannel 0: Correct?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Thank you so much, Jen, for that information. I've already have here noted on your account. While our tech team, Maureen, is currently engaged you in a call, I'll have her, call you back soon, okay, within the day,\n\nChannel 1: K.\n\nChannel 0: as soon\n\nChannel 1: Thank\n\nChannel 0: as\n\nChannel 1: you so\n\nChannel 0: possible.\n\nChannel 1: much, Harry. Thank you.\n\nChannel 0: No worries, John. Thank you so much.\n\nChannel 1: Thank\n\nChannel 0: Have\n\nChannel 1: you.\n\nChannel 0: a\n\nChannel 1: Bye.\n\nChannel 0: great day. Goodbye.\n\nChannel 1: You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.52,"end":2.8799999,"sentiment":"positive","sentiment_score":0.602522349357605},{"text":"My name is Mary.","start":2.8799999,"end":3.84,"sentiment":"positive","sentiment_score":0.4926248863339424},{"text":"May I have your name, please?","start":3.84,"end":5.06,"sentiment":"neutral","sentiment_score":0.2956075022617976}],"sentiment":"positive","sentiment_score":0.45045042037963867,"channel":0,"num_words":15,"start":1.52,"end":5.06},{"sentences":[{"text":"Hello, Mary.","start":6.24,"end":6.96,"sentiment":"neutral","sentiment_score":0.10824961960315704},{"text":"I'm here 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