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I was like, that's okay. I was like, I'll just call her back. It's fine. Yeah. I know. Christ. Hello? No. They I mean, they they very much shouldn't be. That's not yeah. Don't get me wrong. I also kinda kicked up a massive stink about the you should have heard me. I've I've I had a bit of rage. Larissa's back. She's feeling better, and she she raged. The ongoing forms, that's it's perfectly normal. And when I went back through all of the documents, the last time you filled out those ongoing claim forms was back in April. So the financials, yep, we we sent all that through recently, but there's ongoing claim forms. They have to be done generally every three to six months, especially at the beginning. It's to start the claim as a whole. And your policy is to age 65 if I'm not yeah. Because I'm like like, do you hear me wrong? This is off the top of my head right now. But yeah, so you're getting paid this amount of money now doesn't affect you because they've they will have taken into consideration the amount of money that you were getting paid during the last few months. So it's a top up of not whole of. I will 100% go back and confirm with them because they've been given all of the financial pay slips and everything. Yeah. I'd have to look at the policy again. Yes. This much money. Yeah. That was all on the financials. I'm I know. I did kinda look at that. I tried to call the claims assessor Victoria this morning, and I've tried again this afternoon. I need to find out because I'm very, very raged. You should have heard it. And Kaden was sitting there. We were having an argument. I'm not angry at you. He's like, I do not. That's the least. And you're like, oh, no. Yes. Yeah. It's and you still wanna keep everything flowing? Yeah. Come back and pack. Yeah. It's like, we're gonna check on my back. Yeah. Well, I'm gonna I'm I'm because it it's one of the questions I have because I I was aware of your financials, but, like, I'm not part of the assessment. Generally speaking, I would get a call before the assessment's approved. But, anyway, assessment was earlier in a week. Are you still there? Cool. Sorry. I should generally speaking, the assessment would have been approved a little bit earlier in the week. It just takes them generally twenty four hours, forty eight hours to draw up the letter and close the file and everything like that. I will not close it, but all the notes. I just generally would have gotten a phone call normally with most of my claims to say, hey. This has been approved, and that get allows me to answer like, ask all the questions that I need to ask. I haven't been able to talk to your assessor to find out what is the happening and why, like, such a payment was put through and then what and then find out exactly. Because I I wanted to basically during this phone call, be like, hey. Hey. You've been approved. How are we gonna have to do the ongoing claim forms? They're gonna be required every blah amount of months ongoing until we hit blah period of time. But I don't have those answers. Yeah. And yeah. He'll still have to he'll still have to do his quarterly ones, which will just be this is oh, stop it. They did too. I thought that his might have been at the bottom of yours. Yeah. Cool. So don't even worry. I'm gonna I'm I will have an answer. I'd like to give you a time frame, but I'm I'm calling Caden and I are both gonna spam call your claims assessor until we get answers. Absolutely. Yes. Yes. I know. Yeah. Exactly. So because what's what's the what's the last date you're technically paid for? At full at full hours? Always. Cool. So it dropped last week, so you wouldn't sweet. Alright. Okay. So that would be, like, Friday the nineteenth. Cool. Alright. So that's the last date that you accumulated and were paid any kind of leave. No. Jaime, this is just a drop in the ocean for you, Janine. It's fine. It's nothing. No. Yeah. No. That's it. I will I will go back to them and Yeah. Yeah. But I'm I'm I'm happy. No. Yeah. No. I will I'll get back to you. Don't the money should land. Probably, it would have been paid today, so it'll land either tonight or possibly tomorrow. It may it may even arrive over the weekend. Generally speaking, I see it same same day or next day. But it's hard to wake up in the morning at the so I'll I'll keep touching base with Veronica. I'm gonna keep spam calling Veronica. Veronica? Nope. Victoria until she answers and gives me the answers I want. Aside from that, I did wanna touch base on something. Your husband. Oh, yeah. Yeah. Yeah. Yeah. Thanks. Bye. You know? I'm not gonna fight anything. No. Absolutely not. No. You're okay. Your husband, I sent him a third party authority to sign so I can look into the Zurich policy. Yeah. Do you want me to re oh, like, I'll resend it to him if he can sign that just because I know you're you're you're you're on the paperwork, and he's on the tool. Can you just sign that title? Yeah. Yeah. Yeah. I'll jump off I'll jump off this call, and I'll I'll resend it. What I might do is I might even send it by Adobe sign. That might come through a bit better. Yeah. Cool. Less likely chance of. So I'll have a look at that, get that sent, and then we'll get cracking on his side. I keep meaning to bring it up with you every time I speak to you, but we talk about you, and then I forget about him. He matters too, I guess. Yeah. I'd have to look at it to confirm which one it is, but yes. No. That's okay. No. I'll, yeah, I'll get that through to him. Now I'll send it by Adobe sign, and then I'm looking from there. But I will let you know once I hear from Veronica. I'll just Victoria. My lord. I'll get it eventually. And so I'll just I'll give you a call, and we'll do the same with calls. I love emails, but I'll just call you, and we can run through it. Oh, no. Okay. That's fine. I will I will leave you alone tomorrow, and I'll call you Monday. And, also, I apologize profusely for sending you an email on Sunday. I was so unwell over like, for the last week to the point where I I slept Friday, Saturday, and Sunday away. And I think in a fever dream, I woke up, saw an email from you, must have emailed you back, and I hope it was coherent. And then yep. And then I I get out. I passed back out and then, like, woke up. Must be Monday and was talking to my husband. I'm like, what day is it? And he's like, it's Monday. I was like, okay. The weekend's gone. And I opened phone and had a oh, Janine emailed me. Why'd I email her on a Sunday? What do you mean? And then I looked back to her and I was like, oh, good. See your dream. Happy days. Yeah. I I got influenza or something, but I was I was very, very unwell. So I I have, so much, honestly, best sleep I've had in a while. Kudos to my husband. He I didn't see my kids for a week, unfortunately, so it's like a school holiday, but very, very much better now. Yeah. Yes. Very, very much. Yes. No. I will let you know once I talk to Victoria. Thanks, Janine. I'll chat to you later. 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Janine. It's Larissa from OC Financial. How are you doing? Good. Maddie just let me know.\n\nShe's like, I don't know why I can't transfer it. It's not going through. Nothing's happening. I was like, that's okay. I was like, I'll just call her back.\n\nIt's fine. Yeah. I know. Christ. Hello?\n\nNo. They I mean, they they very much shouldn't be. That's not yeah. Don't get me wrong. I also kinda kicked up a massive stink about the you should have heard me.\n\nI've I've I had a bit of rage. Larissa's back. She's feeling better, and she she raged. The ongoing forms, that's it's perfectly normal. And when I went back through all of the documents, the last time you filled out those ongoing claim forms was back in April.\n\nSo the financials, yep, we we sent all that through recently, but there's ongoing claim forms. They have to be done generally every three to six months, especially at the beginning. It's to start the claim as a whole. And your policy is to age 65 if I'm not yeah. Because I'm like like, do you hear me wrong?\n\nThis is off the top of my head right now. But yeah, so you're getting paid this amount of money now doesn't affect you because they've they will have taken into consideration the amount of money that you were getting paid during the last few months. So it's a top up of not whole of. I will 100% go back and confirm with them because they've been given all of the financial pay slips and everything. Yeah.\n\nI'd have to look at the policy again. Yes. This much money. Yeah. That was all on the financials.\n\nI'm I know. I did kinda look at that. I tried to call the claims assessor Victoria this morning, and I've tried again this afternoon. I need to find out because I'm very, very raged. You should have heard it.\n\nAnd Kaden was sitting there. We were having an argument. I'm not angry at you. He's like, I do not. That's the least.\n\nAnd you're like, oh, no. Yes. Yeah. It's and you still wanna keep everything flowing? Yeah.\n\nCome back and pack. Yeah. It's like, we're gonna check on my back. Yeah. Well, I'm gonna I'm I'm because it it's one of the questions I have because I I was aware of your financials, but, like, I'm not part of the assessment.\n\nGenerally speaking, I would get a call before the assessment's approved. But, anyway, assessment was earlier in a week. Are you still there? Cool. Sorry.\n\nI should generally speaking, the assessment would have been approved a little bit earlier in the week. It just takes them generally twenty four hours, forty eight hours to draw up the letter and close the file and everything like that. I will not close it, but all the notes. I just generally would have gotten a phone call normally with most of my claims to say, hey. This has been approved, and that get allows me to answer like, ask all the questions that I need to ask.\n\nI haven't been able to talk to your assessor to find out what is the happening and why, like, such a payment was put through and then what and then find out exactly. Because I I wanted to basically during this phone call, be like, hey. Hey. You've been approved. How are we gonna have to do the ongoing claim forms?\n\nThey're gonna be required every blah amount of months ongoing until we hit blah period of time. But I don't have those answers. Yeah. And yeah. He'll still have to he'll still have to do his quarterly ones, which will just be this is oh, stop it.\n\nThey did too. I thought that his might have been at the bottom of yours. Yeah. Cool. So don't even worry.\n\nI'm gonna I'm I will have an answer. I'd like to give you a time frame, but I'm I'm calling Caden and I are both gonna spam call your claims assessor until we get answers. Absolutely. Yes. Yes.\n\nI know. Yeah. Exactly. So because what's what's the what's the last date you're technically paid for? At full at full hours?\n\nAlways. Cool. So it dropped last week, so you wouldn't sweet. Alright. Okay.\n\nSo that would be, like, Friday the nineteenth. Cool. Alright. So that's the last date that you accumulated and were paid any kind of leave. No.\n\nJaime, this is just a drop in the ocean for you, Janine. It's fine. It's nothing. No. Yeah.\n\nNo. That's it. I will I will go back to them and Yeah. Yeah. But I'm I'm I'm happy.\n\nNo. Yeah. No. I will I'll get back to you. Don't the money should land.\n\nProbably, it would have been paid today, so it'll land either tonight or possibly tomorrow. It may it may even arrive over the weekend. Generally speaking, I see it same same day or next day. But it's hard to wake up in the morning at the so I'll I'll keep touching base with Veronica. I'm gonna keep spam calling Veronica.\n\nVeronica? Nope. Victoria until she answers and gives me the answers I want. Aside from that, I did wanna touch base on something. Your husband.\n\nOh, yeah. Yeah. Yeah. Yeah. Thanks.\n\nBye. You know? I'm not gonna fight anything. No. Absolutely not.\n\nNo. You're okay. Your husband, I sent him a third party authority to sign so I can look into the Zurich policy. Yeah. Do you want me to re oh, like, I'll resend it to him if he can sign that just because I know you're you're you're you're on the paperwork, and he's on the tool.\n\nCan you just sign that title? Yeah. Yeah. Yeah. I'll jump off I'll jump off this call, and I'll I'll resend it.\n\nWhat I might do is I might even send it by Adobe sign. That might come through a bit better. Yeah. Cool. Less likely chance of.\n\nSo I'll have a look at that, get that sent, and then we'll get cracking on his side. I keep meaning to bring it up with you every time I speak to you, but we talk about you, and then I forget about him. He matters too, I guess. Yeah. I'd have to look at it to confirm which one it is, but yes.\n\nNo. That's okay. No. I'll, yeah, I'll get that through to him. Now I'll send it by Adobe sign, and then I'm looking from there.\n\nBut I will let you know once I hear from Veronica. I'll just Victoria. My lord. I'll get it eventually. And so I'll just I'll give you a call, and we'll do the same with calls.\n\nI love emails, but I'll just call you, and we can run through it. Oh, no. Okay. That's fine. I will I will leave you alone tomorrow, and I'll call you Monday.\n\nAnd, also, I apologize profusely for sending you an email on Sunday. I was so unwell over like, for the last week to the point where I I slept Friday, Saturday, and Sunday away. And I think in a fever dream, I woke up, saw an email from you, must have emailed you back, and I hope it was coherent. And then yep. And then I I get out.\n\nI passed back out and then, like, woke up. Must be Monday and was talking to my husband. I'm like, what day is it? And he's like, it's Monday. I was like, okay.\n\nThe weekend's gone. And I opened phone and had a oh, Janine emailed me. Why'd I email her on a Sunday? What do you mean? And then I looked back to her and I was like, oh, good.\n\nSee your dream. Happy days. Yeah. I I got influenza or something, but I was I was very, very unwell. So I I have, so much, honestly, best sleep I've had in a while.\n\nKudos to my husband. He I didn't see my kids for a week, unfortunately, so it's like a school holiday, but very, very much better now. Yeah. Yes. Very, very much.\n\nYes. No. I will let you know once I talk to Victoria. Thanks, Janine. I'll chat to you later.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Janine.","start":1.92,"end":2.72,"sentiment":"neutral","sentiment_score":0.11702629178762436},{"text":"It's Larissa from OC Financial.","start":2.72,"end":4.24,"sentiment":"neutral","sentiment_score":0.147209632396698},{"text":"How are you doing?","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":0.18282098323106766},{"text":"Good.","start":6.8799996,"end":7.3799996,"sentiment":"positive","sentiment_score":0.5230404734611511},{"text":"Maddie just let me know.","start":8.4,"end":9.28,"sentiment":"neutral","sentiment_score":0.2229841411113739}],"sentiment":"neutral","sentiment_score":0.19643210926476648,"num_words":17,"start":1.92,"end":9.28},{"sentences":[{"text":"She's like, I don't know why I can't transfer it.","start":9.28,"end":11.04,"sentiment":"neutral","sentiment_score":-0.1976863384246826},{"text":"It's not going through.","start":11.04,"end":11.92,"sentiment":"neutral","sentiment_score":-0.25493675470352173},{"text":"Nothing's happening.","start":11.92,"end":12.82,"sentiment":"neutral","sentiment_score":-0.21906999498605728},{"text":"I was like, that's okay.","start":12.96,"end":14.375,"sentiment":"neutral","sentiment_score":-0.12873920202255248},{"text":"I was like, I'll just call her back.","start":14.835,"end":16.115,"sentiment":"neutral","sentiment_score":-0.03414378222078085}],"sentiment":"neutral","sentiment_score":-0.15005505727282886,"num_words":29,"start":9.28,"end":16.115},{"sentences":[{"text":"It's fine.","start":16.115,"end":16.855,"sentiment":"neutral","sentiment_score":0.11573474854230881},{"text":"Yeah.","start":18.994999,"end":19.494999,"sentiment":"neutral","sentiment_score":0.05458632856607437},{"text":"I know.","start":19.715,"end":22.215,"sentiment":"neutral","sentiment_score":0.2040114849805832},{"text":"Christ.","start":22.675,"end":23.175,"sentiment":"neutral","sentiment_score":0.04523899406194687},{"text":"Hello?","start":38.59,"end":39.09,"sentiment":"neutral","sentiment_score":-0.04457521438598633}],"sentiment":"neutral","sentiment_score":0.09924893932683128,"num_words":7,"start":16.115,"end":39.09},{"sentences":[{"text":"No.","start":44.205,"end":44.525,"sentiment":"neutral","sentiment_score":-0.23042649030685425},{"text":"They I mean, they they very much shouldn't be.","start":44.525,"end":47.745003,"sentiment":"neutral","sentiment_score":-0.2506521675321791},{"text":"That's not yeah.","start":50.605,"end":53.19,"sentiment":"neutral","sentiment_score":-0.11994031568368275},{"text":"Don't get me wrong.","start":53.19,"end":53.989998,"sentiment":"neutral","sentiment_score":-0.15378426015377045},{"text":"I also kinda kicked up a massive stink about the you should have heard me.","start":53.989998,"end":58.47,"sentiment":"negative","sentiment_score":-0.54142520626386}],"sentiment":"negative","sentiment_score":-0.36195725249126554,"num_words":32,"start":44.205,"end":58.47},{"sentences":[{"text":"I've I've I had a bit of rage.","start":58.47,"end":60.149998,"sentiment":"negative","sentiment_score":-0.4425134025514126},{"text":"Larissa's back.","start":60.149998,"end":60.95,"sentiment":"neutral","sentiment_score":-0.22704029828310013},{"text":"She's feeling better, and she she raged.","start":60.95,"end":62.89,"sentiment":"neutral","sentiment_score":-0.24608631219182694},{"text":"The ongoing forms, that's it's perfectly normal.","start":65.365005,"end":67.845,"sentiment":"neutral","sentiment_score":-0.14269189643008368},{"text":"And when I went back through all of the documents, the last time you filled out those ongoing claim forms was back in April.","start":67.845,"end":74.905,"sentiment":"neutral","sentiment_score":-0.10503642292072375}],"sentiment":"neutral","sentiment_score":-0.19242727973808846,"num_words":48,"start":58.47,"end":74.905},{"sentences":[{"text":"So the financials, yep, we we sent all that through recently, but there's ongoing claim forms.","start":75.285,"end":80.9,"sentiment":"neutral","sentiment_score":-0.07615712936967611},{"text":"They have to be done generally every three to six months, especially at the beginning.","start":80.9,"end":86.28001,"sentiment":"neutral","sentiment_score":-0.08541636466979981},{"text":"It's to start the claim as a whole.","start":92.595,"end":94.775,"sentiment":"neutral","sentiment_score":-0.04495958797633648},{"text":"And your policy is to age 65 if I'm not yeah.","start":95.315,"end":101.235,"sentiment":"neutral","sentiment_score":-0.026787633922967045},{"text":"Because I'm like like, do you hear me wrong?","start":101.235,"end":102.83501,"sentiment":"neutral","sentiment_score":-0.020255093773206074}],"sentiment":"neutral","sentiment_score":-0.056549085777694894,"num_words":59,"start":75.285,"end":102.83501},{"sentences":[{"text":"This is off the top of my head right now.","start":102.83501,"end":104.035,"sentiment":"neutral","sentiment_score":-0.11469343975186348},{"text":"But yeah, so you're getting paid this amount of money now doesn't affect you because they've they will have taken into consideration the amount of money that you were getting paid during the last few months.","start":104.035,"end":117.45,"sentiment":"neutral","sentiment_score":0.030061116649044886},{"text":"So it's a top up of not whole of.","start":118.07,"end":123.075005,"sentiment":"neutral","sentiment_score":-0.04117345230446921},{"text":"I will 100% go back and confirm with them because they've been given all of the financial pay slips and everything.","start":123.455,"end":129.315,"sentiment":"neutral","sentiment_score":0.18898119262996174},{"text":"Yeah.","start":138.11,"end":138.43,"sentiment":"neutral","sentiment_score":-0.05922292172908783}],"sentiment":"neutral","sentiment_score":0.045118011098790475,"num_words":77,"start":102.83501,"end":138.43},{"sentences":[{"text":"I'd have to look at the policy again.","start":138.43,"end":139.89,"sentiment":"neutral","sentiment_score":-0.08913650503382087},{"text":"Yes.","start":149.165,"end":149.665,"sentiment":"neutral","sentiment_score":-0.05726267769932747},{"text":"This much money.","start":151.64499,"end":152.44499,"sentiment":"neutral","sentiment_score":-0.08803507685661316},{"text":"Yeah.","start":152.44499,"end":152.94499,"sentiment":"neutral","sentiment_score":-0.06825047731399536},{"text":"That was all on the financials.","start":153.00499,"end":154.305,"sentiment":"neutral","sentiment_score":-0.10059766595562299}],"sentiment":"neutral","sentiment_score":-0.08980507482039302,"num_words":19,"start":138.43,"end":154.305},{"sentences":[{"text":"I'm I know.","start":154.36499,"end":155.245,"sentiment":"neutral","sentiment_score":-0.10588648170232773},{"text":"I did kinda look at that.","start":155.245,"end":156.845,"sentiment":"neutral","sentiment_score":-0.11402403190732002},{"text":"I tried to call the claims assessor Victoria this morning, and I've tried again this afternoon.","start":156.845,"end":162.67,"sentiment":"neutral","sentiment_score":-0.13565278984606266},{"text":"I need to find out because I'm very, very raged.","start":162.97,"end":165.29,"sentiment":"negative","sentiment_score":-0.33878483325243},{"text":"You should have heard it.","start":165.29,"end":166.17,"sentiment":"neutral","sentiment_score":-0.2539937287569046}],"sentiment":"neutral","sentiment_score":-0.1957516312599182,"num_words":40,"start":154.36499,"end":166.17},{"sentences":[{"text":"And Kaden was sitting there.","start":166.17,"end":167.61,"sentiment":"neutral","sentiment_score":-0.18395933210849763},{"text":"We were having an argument.","start":167.61,"end":168.73,"sentiment":"neutral","sentiment_score":-0.23512439131736756},{"text":"I'm not angry at you.","start":168.73,"end":169.69,"sentiment":"negative","sentiment_score":-0.4847501218318939},{"text":"He's like, I do not.","start":169.69,"end":170.98999,"sentiment":"negative","sentiment_score":-0.339733749628067},{"text":"That's the least.","start":186.48,"end":187.3,"sentiment":"negative","sentiment_score":-0.3947538236776988}],"sentiment":"neutral","sentiment_score":-0.32183041067227075,"num_words":23,"start":166.17,"end":187.3},{"sentences":[{"text":"And you're like, oh, no.","start":188.0,"end":189.38,"sentiment":"neutral","sentiment_score":-0.04580643326044083},{"text":"Yes.","start":194.24,"end":194.64,"sentiment":"neutral","sentiment_score":0.21829308569431305},{"text":"Yeah.","start":194.64,"end":195.14,"sentiment":"positive","sentiment_score":0.5456276535987854},{"text":"It's and you still wanna keep everything flowing?","start":202.095,"end":205.475,"sentiment":"neutral","sentiment_score":-0.12573966989293694},{"text":"Yeah.","start":209.31,"end":209.81,"sentiment":"neutral","sentiment_score":-0.14713963866233826}],"sentiment":"neutral","sentiment_score":-0.03863552655093372,"num_words":16,"start":188.0,"end":209.81},{"sentences":[{"text":"Come back and pack.","start":210.35,"end":211.31,"sentiment":"neutral","sentiment_score":-0.06719204969704151},{"text":"Yeah.","start":211.31,"end":211.81,"sentiment":"neutral","sentiment_score":-0.002154989168047905},{"text":"It's like, we're gonna check on my back.","start":212.27,"end":214.05,"sentiment":"neutral","sentiment_score":-0.023776491172611713},{"text":"Yeah.","start":214.19,"end":214.69,"sentiment":"neutral","sentiment_score":-0.0060709090903401375},{"text":"Well, I'm gonna I'm I'm because it it's one of the questions I have because I I was aware of your financials, but, like, I'm not part of the assessment.","start":214.75,"end":221.65,"sentiment":"neutral","sentiment_score":-0.08677752142151197}],"sentiment":"neutral","sentiment_score":-0.06978481066074561,"num_words":44,"start":210.35,"end":221.65},{"sentences":[{"text":"Generally speaking, I would get a call before the assessment's approved.","start":222.19,"end":225.485,"sentiment":"neutral","sentiment_score":-0.03602059896696697},{"text":"But, anyway, assessment was earlier in a week.","start":226.105,"end":233.94499,"sentiment":"neutral","sentiment_score":-0.017379284603521228},{"text":"Are you still there?","start":233.94499,"end":234.685,"sentiment":"neutral","sentiment_score":-0.039823431987315416},{"text":"Cool.","start":237.20001,"end":237.70001,"sentiment":"neutral","sentiment_score":0.1815474033355713},{"text":"Sorry.","start":238.0,"end":238.5,"sentiment":"neutral","sentiment_score":0.03261604905128479}],"sentiment":"neutral","sentiment_score":-0.019215645641088484,"num_words":25,"start":222.19,"end":238.5},{"sentences":[{"text":"I should generally speaking, the assessment would have been approved a little bit earlier in the week.","start":239.28,"end":243.46,"sentiment":"neutral","sentiment_score":0.05848139064276919},{"text":"It just takes them generally twenty four hours, forty eight hours to draw up the letter and close the file and everything like that.","start":243.84001,"end":248.96,"sentiment":"neutral","sentiment_score":0.00882660496669511},{"text":"I will not close it, but all the notes.","start":248.96,"end":251.46,"sentiment":"neutral","sentiment_score":-0.025934244609541364},{"text":"I just generally would have gotten a phone call normally with most of my claims to say, hey.","start":252.77501,"end":257.495,"sentiment":"neutral","sentiment_score":0.04027634134723081},{"text":"This has been approved, and that get allows me to answer like, ask all the questions that I need to ask.","start":257.495,"end":261.755,"sentiment":"neutral","sentiment_score":0.0611516297573135}],"sentiment":"neutral","sentiment_score":0.033503059862872185,"num_words":89,"start":239.28,"end":261.755},{"sentences":[{"text":"I haven't been able to talk to your assessor to find out what is the happening and why, like, such a payment was put through and then what and then find out exactly.","start":261.89502,"end":273.71,"sentiment":"neutral","sentiment_score":-0.12891589985652405},{"text":"Because I I wanted to basically during this phone call, be like, hey.","start":273.71,"end":276.75,"sentiment":"neutral","sentiment_score":-0.029793486142387755},{"text":"Hey.","start":276.75,"end":277.07,"sentiment":"neutral","sentiment_score":0.06650415062904358},{"text":"You've been approved.","start":277.07,"end":277.88998,"sentiment":"neutral","sentiment_score":0.12811745454867682},{"text":"How are we gonna have to do the ongoing claim forms?","start":278.51,"end":280.77,"sentiment":"neutral","sentiment_score":0.027440837838433006}],"sentiment":"neutral","sentiment_score":-0.06375138171505733,"num_words":61,"start":261.89502,"end":280.77},{"sentences":[{"text":"They're gonna be required every blah amount of months ongoing until we hit blah period of time.","start":280.83,"end":287.095,"sentiment":"neutral","sentiment_score":-0.09214258303537089},{"text":"But I don't have those answers.","start":288.275,"end":289.735,"sentiment":"negative","sentiment_score":-0.45990001906951267},{"text":"Yeah.","start":296.13,"end":296.63,"sentiment":"neutral","sentiment_score":-0.05717987567186355},{"text":"And yeah.","start":296.69,"end":306.37,"sentiment":"neutral","sentiment_score":-0.06378355622291565},{"text":"He'll still have to he'll still have to do his quarterly ones, which will just be this is oh, stop it.","start":306.37,"end":322.52502,"sentiment":"neutral","sentiment_score":-0.12274580324689548}],"sentiment":"neutral","sentiment_score":-0.15081346558129533,"num_words":47,"start":280.83,"end":322.52502},{"sentences":[{"text":"They did too.","start":322.52502,"end":323.165,"sentiment":"neutral","sentiment_score":-0.2314960906902949},{"text":"I thought that his might have been at the bottom of yours.","start":323.165,"end":325.74503,"sentiment":"neutral","sentiment_score":-0.28925370921691257},{"text":"Yeah.","start":328.03,"end":328.27,"sentiment":"neutral","sentiment_score":0.07521449029445648},{"text":"Cool.","start":328.27,"end":328.59,"sentiment":"neutral","sentiment_score":0.1289585828781128},{"text":"So don't even worry.","start":328.59,"end":329.31,"sentiment":"neutral","sentiment_score":0.048095946200191975}],"sentiment":"neutral","sentiment_score":-0.17947504403335707,"num_words":21,"start":322.52502,"end":329.31},{"sentences":[{"text":"I'm gonna I'm I will have an answer.","start":329.31,"end":331.09,"sentiment":"neutral","sentiment_score":0.02292402251623571},{"text":"I'd like to give you a time frame, but I'm I'm calling Caden and I are both gonna spam call your claims assessor until we get answers.","start":331.31,"end":340.44998,"sentiment":"neutral","sentiment_score":-0.2208320771654447},{"text":"Absolutely.","start":346.195,"end":346.695,"sentiment":"neutral","sentiment_score":0.045517828315496445},{"text":"Yes.","start":352.435,"end":352.935,"sentiment":"neutral","sentiment_score":0.053886912763118744},{"text":"Yes.","start":354.13,"end":354.37,"sentiment":"neutral","sentiment_score":0.0753188282251358}],"sentiment":"neutral","sentiment_score":-0.14748290352719395,"num_words":38,"start":329.31,"end":354.37},{"sentences":[{"text":"I know.","start":354.37,"end":354.85,"sentiment":"neutral","sentiment_score":0.02216554433107376},{"text":"Yeah.","start":354.85,"end":355.09,"sentiment":"neutral","sentiment_score":0.09010019898414612},{"text":"Exactly.","start":355.09,"end":355.59,"sentiment":"neutral","sentiment_score":0.10272523760795592},{"text":"So because what's what's the what's the last date you're technically paid for?","start":356.69,"end":360.87,"sentiment":"neutral","sentiment_score":-0.028566438848009475},{"text":"At full at full hours?","start":362.29,"end":363.83,"sentiment":"neutral","sentiment_score":0.0017734896391630173}],"sentiment":"neutral","sentiment_score":-0.00569726052609357,"num_words":22,"start":354.37,"end":363.83},{"sentences":[{"text":"Always.","start":367.96503,"end":368.46503,"sentiment":"neutral","sentiment_score":-0.07958748936653137},{"text":"Cool.","start":373.64502,"end":373.885,"sentiment":"neutral","sentiment_score":-0.017495781183242798},{"text":"So it dropped last week, so you wouldn't sweet.","start":373.885,"end":376.385,"sentiment":"neutral","sentiment_score":-0.11188964255981976},{"text":"Alright.","start":376.92502,"end":377.42502,"sentiment":"neutral","sentiment_score":-0.001226011081598699},{"text":"Okay.","start":382.78,"end":383.1,"sentiment":"neutral","sentiment_score":-0.00782556738704443}],"sentiment":"neutral","sentiment_score":-0.08562627938898423,"num_words":13,"start":367.96503,"end":383.1},{"sentences":[{"text":"So that would be, like, Friday the nineteenth.","start":383.1,"end":384.8,"sentiment":"neutral","sentiment_score":-0.01616726059000939},{"text":"Cool.","start":387.1,"end":387.41998,"sentiment":"neutral","sentiment_score":0.2049013376235962},{"text":"Alright.","start":387.41998,"end":387.74,"sentiment":"neutral","sentiment_score":0.08468560874462128},{"text":"So that's the last date that you accumulated and were paid any kind of leave.","start":387.74,"end":390.96,"sentiment":"neutral","sentiment_score":-0.053378373570740226},{"text":"No.","start":396.10498,"end":396.425,"sentiment":"neutral","sentiment_score":-0.2785634398460388}],"sentiment":"neutral","sentiment_score":-0.035345776221499994,"num_words":26,"start":383.1,"end":396.425},{"sentences":[{"text":"Jaime, this is just a drop in the ocean for you, Janine.","start":396.425,"end":399.405,"sentiment":"neutral","sentiment_score":-0.2384507323925694},{"text":"It's fine.","start":399.625,"end":400.845,"sentiment":"neutral","sentiment_score":0.08034269511699677},{"text":"It's nothing.","start":404.745,"end":405.485,"sentiment":"neutral","sentiment_score":-0.22333433479070663},{"text":"No.","start":405.945,"end":406.445,"sentiment":"neutral","sentiment_score":-0.16873875260353088},{"text":"Yeah.","start":410.3,"end":410.54,"sentiment":"neutral","sentiment_score":0.018314439803361893}],"sentiment":"neutral","sentiment_score":-0.1832120211588012,"num_words":18,"start":396.425,"end":410.54},{"sentences":[{"text":"No.","start":410.54,"end":410.78,"sentiment":"neutral","sentiment_score":-0.05762277916073799},{"text":"That's it.","start":410.78,"end":411.1,"sentiment":"neutral","sentiment_score":-0.046363748610019684},{"text":"I will I will go back to them and Yeah.","start":411.1,"end":414.8,"sentiment":"neutral","sentiment_score":-0.0975858174264431},{"text":"Yeah.","start":418.06,"end":418.56,"sentiment":"neutral","sentiment_score":0.058773018419742584},{"text":"But I'm I'm I'm happy.","start":421.195,"end":422.815,"sentiment":"neutral","sentiment_score":0.20311850905418397}],"sentiment":"neutral","sentiment_score":-0.002728572997607683,"num_words":19,"start":410.54,"end":422.815},{"sentences":[{"text":"No.","start":423.11502,"end":423.61502,"sentiment":"neutral","sentiment_score":-0.13300541043281555},{"text":"Yeah.","start":424.39502,"end":424.715,"sentiment":"neutral","sentiment_score":-0.052909813821315765},{"text":"No.","start":424.715,"end":424.95502,"sentiment":"neutral","sentiment_score":-0.1479436457157135},{"text":"I will I'll get back to you.","start":424.95502,"end":426.475,"sentiment":"neutral","sentiment_score":-0.08712295815348625},{"text":"Don't the money should land.","start":426.475,"end":427.755,"sentiment":"neutral","sentiment_score":-0.15463512539863586}],"sentiment":"neutral","sentiment_score":-0.11445968026916185,"num_words":15,"start":423.11502,"end":427.755},{"sentences":[{"text":"Probably, it would have been paid today, so it'll land either tonight or possibly tomorrow.","start":427.755,"end":433.56,"sentiment":"neutral","sentiment_score":0.006953326861063639},{"text":"It may it may even arrive over the weekend.","start":434.58002,"end":436.6,"sentiment":"neutral","sentiment_score":0.09075900291403134},{"text":"Generally speaking, I see it same same day or next day.","start":436.66,"end":440.36002,"sentiment":"neutral","sentiment_score":0.11048477921973575},{"text":"But it's hard to wake up in the morning at the so I'll I'll keep touching base with Veronica.","start":440.74,"end":447.665,"sentiment":"negative","sentiment_score":-0.40575967572237315},{"text":"I'm gonna keep spam calling Veronica.","start":447.665,"end":449.285,"sentiment":"negative","sentiment_score":-0.46715789536635083}],"sentiment":"neutral","sentiment_score":-0.13959862850606441,"num_words":60,"start":427.755,"end":449.285},{"sentences":[{"text":"Veronica?","start":449.745,"end":450.245,"sentiment":"neutral","sentiment_score":-0.14931505918502808},{"text":"Nope.","start":450.465,"end":450.86502,"sentiment":"neutral","sentiment_score":-0.1295866817235947},{"text":"Victoria until she answers and gives me the answers I want.","start":450.86502,"end":455.36502,"sentiment":"neutral","sentiment_score":-0.05176193538037213},{"text":"Aside from that, I did wanna touch base on something.","start":456.065,"end":459.045,"sentiment":"neutral","sentiment_score":-0.0026521677151322364},{"text":"Your husband.","start":459.505,"end":460.48502,"sentiment":"neutral","sentiment_score":-0.0656761210411787}],"sentiment":"neutral","sentiment_score":-0.04024627797305584,"num_words":25,"start":449.745,"end":460.48502},{"sentences":[{"text":"Oh, yeah.","start":462.50998,"end":466.05,"sentiment":"neutral","sentiment_score":-0.07363078743219376},{"text":"Yeah.","start":470.19,"end":470.69,"sentiment":"neutral","sentiment_score":-0.07256293296813965},{"text":"Yeah.","start":476.845,"end":477.165,"sentiment":"neutral","sentiment_score":-0.016297709196805954},{"text":"Yeah.","start":477.165,"end":477.665,"sentiment":"neutral","sentiment_score":-0.0073555391281843185},{"text":"Thanks.","start":478.445,"end":478.765,"sentiment":"neutral","sentiment_score":0.18827396631240845}],"sentiment":"neutral","sentiment_score":-0.009200631640851498,"num_words":6,"start":462.50998,"end":478.765},{"sentences":[{"text":"Bye.","start":478.765,"end":479.265,"sentiment":"neutral","sentiment_score":0.09391067922115326},{"text":"You know?","start":480.20502,"end":480.945,"sentiment":"neutral","sentiment_score":-0.08914825320243835},{"text":"I'm not gonna fight anything.","start":483.245,"end":484.70502,"sentiment":"neutral","sentiment_score":-0.16019509136676788},{"text":"No.","start":484.765,"end":485.265,"sentiment":"neutral","sentiment_score":-0.20484626293182373},{"text":"Absolutely not.","start":485.565,"end":486.785,"sentiment":"neutral","sentiment_score":-0.23070238530635834}],"sentiment":"neutral","sentiment_score":-0.1410556652329185,"num_words":11,"start":478.765,"end":486.785},{"sentences":[{"text":"No.","start":490.94,"end":491.09998,"sentiment":"neutral","sentiment_score":-0.2139846682548523},{"text":"You're okay.","start":491.09998,"end":491.75998,"sentiment":"neutral","sentiment_score":-0.08786370232701302},{"text":"Your husband, I sent him a third party authority to sign so I can look into the Zurich policy.","start":491.97998,"end":497.84,"sentiment":"neutral","sentiment_score":-0.05534496677941397},{"text":"Yeah.","start":498.69998,"end":499.19998,"sentiment":"neutral","sentiment_score":-0.00561758317053318},{"text":"Do you want me to re oh, like, I'll resend it to him if he can sign that just because I know you're you're you're you're on the paperwork, and he's on the tool.","start":499.5,"end":510.305,"sentiment":"neutral","sentiment_score":0.0036919327480170656}],"sentiment":"neutral","sentiment_score":-0.023181724762380645,"num_words":57,"start":490.94,"end":510.305},{"sentences":[{"text":"Can you just sign that title?","start":512.045,"end":513.58496,"sentiment":"neutral","sentiment_score":0.012671750659743944},{"text":"Yeah.","start":517.74,"end":518.13995,"sentiment":"neutral","sentiment_score":0.05211728811264038},{"text":"Yeah.","start":518.13995,"end":518.38,"sentiment":"neutral","sentiment_score":0.0360773466527462},{"text":"Yeah.","start":518.38,"end":518.54,"sentiment":"neutral","sentiment_score":0.04609156399965286},{"text":"I'll jump off I'll jump off this call, and I'll I'll resend it.","start":518.54,"end":522.94,"sentiment":"neutral","sentiment_score":-0.0749499061359809}],"sentiment":"neutral","sentiment_score":-0.03472873077473857,"num_words":22,"start":512.045,"end":522.94},{"sentences":[{"text":"What I might do is I might even send it by Adobe sign.","start":522.94,"end":525.42,"sentiment":"neutral","sentiment_score":0.033422900220522515},{"text":"That might come through a bit better.","start":525.42,"end":527.44,"sentiment":"neutral","sentiment_score":0.06302406159894806},{"text":"Yeah.","start":529.185,"end":529.685,"sentiment":"neutral","sentiment_score":-0.0978078693151474},{"text":"Cool.","start":529.745,"end":530.14496,"sentiment":"neutral","sentiment_score":0.14432458579540253},{"text":"Less likely chance of.","start":530.14496,"end":532.245,"sentiment":"neutral","sentiment_score":-0.1167567539960146}],"sentiment":"neutral","sentiment_score":0.017505993636754844,"num_words":26,"start":522.94,"end":532.245},{"sentences":[{"text":"So I'll have a look at that, get that sent, and then we'll get cracking on his side.","start":532.545,"end":536.805,"sentiment":"neutral","sentiment_score":-0.029802079415983625},{"text":"I keep meaning to bring it up with you every time I speak to you, but we talk about you, and then I forget about him.","start":536.865,"end":542.16,"sentiment":"neutral","sentiment_score":-0.026785317951670058},{"text":"He matters too, I guess.","start":542.16,"end":543.54,"sentiment":"neutral","sentiment_score":-0.023721237480640412},{"text":"Yeah.","start":558.575,"end":559.075,"sentiment":"neutral","sentiment_score":0.007931824773550034},{"text":"I'd have to look at it to confirm which one it is, but yes.","start":559.53503,"end":562.115,"sentiment":"neutral","sentiment_score":-0.002419647494597094}],"sentiment":"neutral","sentiment_score":-0.021521955059142783,"num_words":64,"start":532.545,"end":562.115},{"sentences":[{"text":"No.","start":568.99005,"end":569.39,"sentiment":"neutral","sentiment_score":-0.11780963838100432},{"text":"That's okay.","start":569.39,"end":570.37006,"sentiment":"neutral","sentiment_score":-0.054387349635362625},{"text":"No.","start":570.91003,"end":571.15,"sentiment":"neutral","sentiment_score":-0.05758604034781456},{"text":"I'll, yeah, I'll get that through to him.","start":571.15,"end":573.33,"sentiment":"neutral","sentiment_score":0.0028820051811635494},{"text":"Now I'll send it by Adobe sign, and then I'm looking from there.","start":574.35004,"end":577.23004,"sentiment":"neutral","sentiment_score":0.042438835478745975}],"sentiment":"neutral","sentiment_score":0.011623620986938477,"num_words":25,"start":568.99005,"end":577.23004},{"sentences":[{"text":"But I will let you know once I hear from Veronica.","start":577.23004,"end":579.765,"sentiment":"neutral","sentiment_score":0.03556109676984223},{"text":"I'll just Victoria.","start":579.765,"end":581.625,"sentiment":"neutral","sentiment_score":0.018758923436204594},{"text":"My lord.","start":581.92505,"end":582.66504,"sentiment":"neutral","sentiment_score":0.02161731757223606},{"text":"I'll get it eventually.","start":583.445,"end":584.585,"sentiment":"neutral","sentiment_score":0.033415346406400204},{"text":"And so I'll just I'll give you a call, and we'll do the same with calls.","start":585.84503,"end":588.885,"sentiment":"neutral","sentiment_score":0.04163996991701424}],"sentiment":"neutral","sentiment_score":0.03584956595053276,"num_words":36,"start":577.23004,"end":588.885},{"sentences":[{"text":"I love emails, but I'll just call you, and we can run through it.","start":588.885,"end":591.78503,"sentiment":"neutral","sentiment_score":0.14534992219081946},{"text":"Oh, no.","start":599.02,"end":599.58,"sentiment":"neutral","sentiment_score":-0.07486860081553459},{"text":"Okay.","start":599.58,"end":599.9,"sentiment":"neutral","sentiment_score":-0.0036648139357566833},{"text":"That's fine.","start":599.9,"end":600.64,"sentiment":"neutral","sentiment_score":0.07590177282691002},{"text":"I will I will leave you alone tomorrow, and I'll call you Monday.","start":601.42,"end":604.46,"sentiment":"neutral","sentiment_score":0.036524320737673685}],"sentiment":"neutral","sentiment_score":0.07837864407338202,"num_words":32,"start":588.885,"end":604.46},{"sentences":[{"text":"And, also, I apologize profusely for sending you an email on Sunday.","start":604.46,"end":607.52,"sentiment":"neutral","sentiment_score":-0.11191994386414687},{"text":"I was so unwell over like, for the last week to the point where I I slept Friday, Saturday, and Sunday away.","start":607.74,"end":618.885,"sentiment":"neutral","sentiment_score":-0.197462143545801},{"text":"And I think in a fever dream, I woke up, saw an email from you, must have emailed you back, and I hope it was coherent.","start":618.885,"end":625.69,"sentiment":"neutral","sentiment_score":-0.02156983967870474},{"text":"And then yep.","start":626.71,"end":635.27,"sentiment":"neutral","sentiment_score":0.008790343999862671},{"text":"And then I I get out.","start":635.27,"end":638.135,"sentiment":"neutral","sentiment_score":-0.07191469023625056}],"sentiment":"neutral","sentiment_score":-0.0964223105136467,"num_words":69,"start":604.46,"end":638.135},{"sentences":[{"text":"I passed back out and then, like, woke up.","start":638.135,"end":640.235,"sentiment":"neutral","sentiment_score":-0.04256466734740469},{"text":"Must be Monday and was talking to my husband.","start":640.935,"end":643.175,"sentiment":"neutral","sentiment_score":-0.05648399951557318},{"text":"I'm like, what day is it?","start":643.175,"end":644.135,"sentiment":"neutral","sentiment_score":-0.061468941469987236},{"text":"And he's like, it's Monday.","start":644.135,"end":644.935,"sentiment":"neutral","sentiment_score":-0.06667750477790832},{"text":"I was like, okay.","start":644.935,"end":645.575,"sentiment":"neutral","sentiment_score":-0.08825863525271416}],"sentiment":"neutral","sentiment_score":-0.05899011259051887,"num_words":33,"start":638.135,"end":645.575},{"sentences":[{"text":"The weekend's gone.","start":645.575,"end":646.715,"sentiment":"neutral","sentiment_score":-0.14878354718287787},{"text":"And I opened phone and had a oh, Janine emailed me.","start":647.895,"end":651.98,"sentiment":"neutral","sentiment_score":-0.0346726051277735},{"text":"Why'd I email her on a Sunday?","start":651.98,"end":653.34,"sentiment":"neutral","sentiment_score":-0.08120655374867576},{"text":"What do you mean?","start":653.34,"end":654.16,"sentiment":"neutral","sentiment_score":-0.04939827136695385},{"text":"And then I looked back to her and I was like, oh, good.","start":655.02,"end":656.96,"sentiment":"neutral","sentiment_score":0.04271140006872324}],"sentiment":"neutral","sentiment_score":-0.02733000154656015,"num_words":38,"start":645.575,"end":656.96},{"sentences":[{"text":"See your dream.","start":657.5,"end":658.3,"sentiment":"neutral","sentiment_score":0.10143895447254181},{"text":"Happy days.","start":658.3,"end":659.18,"sentiment":"neutral","sentiment_score":0.13931862264871597},{"text":"Yeah.","start":659.18,"end":659.5,"sentiment":"neutral","sentiment_score":0.014502037316560744},{"text":"I I got influenza or something, but I was I was very, very unwell.","start":659.5,"end":664.32,"sentiment":"neutral","sentiment_score":-0.06889781741691488},{"text":"So I I have, so much, honestly, best sleep I've had in a while.","start":666.27496,"end":673.255,"sentiment":"positive","sentiment_score":0.36368659378162455}],"sentiment":"neutral","sentiment_score":0.13895585338639863,"num_words":34,"start":657.5,"end":673.255},{"sentences":[{"text":"Kudos to my husband.","start":674.675,"end":675.875,"sentiment":"positive","sentiment_score":0.36920609325170517},{"text":"He I didn't see my kids for a week, unfortunately, so it's like a school holiday, but very, very much better now.","start":675.875,"end":681.59,"sentiment":"neutral","sentiment_score":0.13149782473390753},{"text":"Yeah.","start":684.21,"end":684.71,"sentiment":"neutral","sentiment_score":0.31678295135498047},{"text":"Yes.","start":686.53,"end":686.93005,"sentiment":"neutral","sentiment_score":0.13774597644805908},{"text":"Very, very much.","start":686.93005,"end":687.83,"sentiment":"neutral","sentiment_score":0.2295734758178393}],"sentiment":"neutral","sentiment_score":0.17783954427126916,"num_words":31,"start":674.675,"end":687.83},{"sentences":[{"text":"Yes.","start":689.33,"end":689.65,"sentiment":"neutral","sentiment_score":0.07657640427350998},{"text":"No.","start":689.65,"end":689.89,"sentiment":"neutral","sentiment_score":-0.04226943850517273},{"text":"I will let you know once I talk to Victoria.","start":689.89,"end":692.07,"sentiment":"neutral","sentiment_score":0.06318773850798606},{"text":"Thanks, Janine.","start":695.933,"end":696.813,"sentiment":"positive","sentiment_score":0.42336514592170715},{"text":"I'll chat to you later.","start":696.813,"end":697.95294,"sentiment":"positive","sentiment_score":0.4525951862335205}],"sentiment":"neutral","sentiment_score":0.1987310828346955,"num_words":19,"start":689.33,"end":697.95294},{"sentences":[{"text":"Bye.","start":698.89294,"end":699.39294,"sentiment":"neutral","sentiment_score":-0.1341334730386734}],"sentiment":"neutral","sentiment_score":-0.1341334730386734,"num_words":1,"start":698.89294,"end":699.39294}]}}]},{"alternatives":[{"transcript":"Hello. Janine speaking. I'm good. How are you doing? That's good. That's alright. It's too easy. Now great that we got that payment through, but I'm just what what's the go with the dates on it, though? Like, it's for the last three months, which I was getting leave or pay to work. Like, it wasn't meant to kick in until, like, this month, till July. I'm just concerned that they're gonna find something and they're gonna be like, oh, pay that money back. And then it's they they're like, if I wanna do another claim, then I have to lodge more paperwork, but I lost all the paperwork to start from July. But I thought the form in April was to start in July. That wasn't to start in April. Yeah. Yeah. It is. Yeah. Yeah. Yeah. Yeah. Because because I thought it was, like, a maximum payment each month of, like, $9.06 ish, give or take. I didn't think it was, you know, additional on top of what I would have been paid from work because I was using my personal leave from work, and all those dates were filled out that up until the end of June, I expect to get this much money and yeah. Yeah. Yeah. I just like, I didn't expect them to pay me any money now. I just wanted to know that come the middle of the month that there would be a payment because, like, my pay from work last week is was meant to be well, I thought that I had an extra week of personal leave, but it ended a week early. Yay. So last week's fortnightly pay was literally one week pay, not two. So that was good. And look, not that it's not an issue. Like, we're not skinned, but at the end of the day, I don't wanna get this wrong because I know it's a two 60 five policy, but but, yeah, it says paid me incorrectly now. I don't also want them to come back and go, oh, by the way. Yeah. Pay it pays back. Yeah. Hello? Yeah. I'm there now. Yeah. You just cut out from there. Yep. Yeah. Yep. Yeah. Yeah. Yep. Yeah. Which is fine. I'm okay with all of that. Yeah. Because the other thing is is there was something in that email to me that said from the specialist as well, but he's said that he hasn't given me a return to work date. He's he's written a nine on that form. So did he start to do quarterly ones as well? Well, it wasn't attached. There was only my form. That's why I'm confused. Like, it wasn't on there. They didn't send it to me. They just sent me mine. No. Yeah. And look, as I said, I'm I'm not concerned. I just don't wanna, you know, be filling our paperwork out and have to. And, b, have them go, oh, wait a minute. We've now found out that you were actually paid for your last three months at work. We'd like our money back. Yeah. Like, because, yeah, it wasn't meant to start until last week. At full annual leave, I can send it to you. I was literally paid one week out of my last fortnightly pay, which dropped last week. So to the end of last week. So it was the week the Friday before that. I think, technically, it ran out, which I thought it just ran out. Yeah. Yep. Which, again, I'm not yeah. I'm not concerned about a week here or there, but I am concerned about twenty eight thousand dollars three months being paid if I'm not meant to be. I'll tell you, I'm very thankful, but, you know, till the email comes through in two weeks' time, and I've paid my car off and they're like, we don't have any back. I go, oh, sorry. I now own my car. No. I'm kidding. Yes. Probably tomorrow. Yep. Yep. Oh, that's I was actually just gonna say, if they come back and go, this is because your financial said that you, you know my return last year said I had $290 for the year. Like, if they come back and go, oh, it's because of x y zed. Okay. But thank you very much, then hang up. Let's not fight them on it. But yeah. Yeah. That that wasn't my my understanding as to how that policy works. But sure. If they wouldn't. Just the important stuff. Yeah. Anyway, sorry I did cut you off. Oh, it's probably going to be spam. Okay. Yep. He's literally in the next room right now. So, yeah, if you send it to him this afternoon, if you can, I'll get him to sign it now and send it back this morning. Yeah. Yep. Might look better spam. Yeah. Perfect. That's alright. It's just, you know, he's just probably doubly insured. Because I know there was a payment coming out for our super funds on the July 6, like, $2,200 or something, which I don't know whose policy that is, but it's someone's. Yeah. It's been in place for a year now. So yeah. But anyway, it's someone's. Might be his. Who would know? He doesn't. That's for sure. Victoria? Yep. Yeah. Yeah. Perfect. Now if you do hear tomorrow, I'm not available tomorrow afternoon. I'm gonna go into some surgery. Yay. That's okay. Yeah. You know. Yep. Yep. Oh. It was fine. I was just it it wasn't a bad thing. It's just like, why are you answering emails on a Sunday? And, like, it's what I would used to do and put me in a position. I mean, so, yeah, don't. Yeah. It was fun. Oh, yeah. No. No. Good. Well, I'm glad to hear that you're better now. I will. I love it. I love it. I love it. Well, I'm glad that you're feeling better. So, yeah, well, yeah, just let me know how you go with them. And, yeah, send that form through, and I'll get them to sign it. Sounds good. Okay. Let me just thanks for that. Talk soon. 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Janine speaking. I'm good. How are you doing? That's good.\n\nThat's alright. It's too easy. Now great that we got that payment through, but I'm just what what's the go with the dates on it, though? Like, it's for the last three months, which I was getting leave or pay to work. Like, it wasn't meant to kick in until, like, this month, till July.\n\nI'm just concerned that they're gonna find something and they're gonna be like, oh, pay that money back. And then it's they they're like, if I wanna do another claim, then I have to lodge more paperwork, but I lost all the paperwork to start from July. But I thought the form in April was to start in July. That wasn't to start in April. Yeah.\n\nYeah. It is. Yeah. Yeah. Yeah.\n\nYeah. Because because I thought it was, like, a maximum payment each month of, like, $9.06 ish, give or take. I didn't think it was, you know, additional on top of what I would have been paid from work because I was using my personal leave from work, and all those dates were filled out that up until the end of June, I expect to get this much money and yeah. Yeah. Yeah.\n\nI just like, I didn't expect them to pay me any money now. I just wanted to know that come the middle of the month that there would be a payment because, like, my pay from work last week is was meant to be well, I thought that I had an extra week of personal leave, but it ended a week early. Yay. So last week's fortnightly pay was literally one week pay, not two. So that was good.\n\nAnd look, not that it's not an issue. Like, we're not skinned, but at the end of the day, I don't wanna get this wrong because I know it's a two 60 five policy, but but, yeah, it says paid me incorrectly now. I don't also want them to come back and go, oh, by the way. Yeah. Pay it pays back.\n\nYeah. Hello? Yeah. I'm there now. Yeah.\n\nYou just cut out from there. Yep. Yeah. Yep. Yeah.\n\nYeah. Yep. Yeah. Which is fine. I'm okay with all of that.\n\nYeah. Because the other thing is is there was something in that email to me that said from the specialist as well, but he's said that he hasn't given me a return to work date. He's he's written a nine on that form. So did he start to do quarterly ones as well? Well, it wasn't attached.\n\nThere was only my form. That's why I'm confused. Like, it wasn't on there. They didn't send it to me. They just sent me mine.\n\nNo. Yeah. And look, as I said, I'm I'm not concerned. I just don't wanna, you know, be filling our paperwork out and have to. And, b, have them go, oh, wait a minute.\n\nWe've now found out that you were actually paid for your last three months at work. We'd like our money back. Yeah. Like, because, yeah, it wasn't meant to start until last week. At full annual leave, I can send it to you.\n\nI was literally paid one week out of my last fortnightly pay, which dropped last week. So to the end of last week. So it was the week the Friday before that. I think, technically, it ran out, which I thought it just ran out. Yeah.\n\nYep. Which, again, I'm not yeah. I'm not concerned about a week here or there, but I am concerned about twenty eight thousand dollars three months being paid if I'm not meant to be. I'll tell you, I'm very thankful, but, you know, till the email comes through in two weeks' time, and I've paid my car off and they're like, we don't have any back. I go, oh, sorry.\n\nI now own my car. No. I'm kidding. Yes. Probably tomorrow.\n\nYep. Yep. Oh, that's I was actually just gonna say, if they come back and go, this is because your financial said that you, you know my return last year said I had $290 for the year. Like, if they come back and go, oh, it's because of x y zed. Okay.\n\nBut thank you very much, then hang up. Let's not fight them on it. But yeah. Yeah. That that wasn't my my understanding as to how that policy works.\n\nBut sure. If they wouldn't. Just the important stuff. Yeah. Anyway, sorry I did cut you off.\n\nOh, it's probably going to be spam. Okay. Yep. He's literally in the next room right now. So, yeah, if you send it to him this afternoon, if you can, I'll get him to sign it now and send it back this morning.\n\nYeah. Yep. Might look better spam. Yeah. Perfect.\n\nThat's alright. It's just, you know, he's just probably doubly insured. Because I know there was a payment coming out for our super funds on the July 6, like, $2,200 or something, which I don't know whose policy that is, but it's someone's. Yeah. It's been in place for a year now.\n\nSo yeah. But anyway, it's someone's. Might be his. Who would know? He doesn't.\n\nThat's for sure. Victoria? Yep. Yeah. Yeah.\n\nPerfect. Now if you do hear tomorrow, I'm not available tomorrow afternoon. I'm gonna go into some surgery. Yay. That's okay.\n\nYeah. You know. Yep. Yep. Oh.\n\nIt was fine. I was just it it wasn't a bad thing. It's just like, why are you answering emails on a Sunday? And, like, it's what I would used to do and put me in a position. I mean, so, yeah, don't.\n\nYeah. It was fun. Oh, yeah. No. No.\n\nGood. Well, I'm glad to hear that you're better now. I will. I love it. I love it.\n\nI love it. Well, I'm glad that you're feeling better. So, yeah, well, yeah, just let me know how you go with them. And, yeah, send that form through, and I'll get them to sign it. Sounds good.\n\nOkay. Let me just thanks for that. Talk soon. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.022892754524946213},{"text":"Janine speaking.","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.019266759045422077},{"text":"I'm good.","start":5.3599997,"end":5.8399997,"sentiment":"positive","sentiment_score":0.48885513842105865},{"text":"How are you doing?","start":5.8399997,"end":6.58,"sentiment":"neutral","sentiment_score":0.30773667991161346},{"text":"That's good.","start":8.08,"end":8.9,"sentiment":"positive","sentiment_score":0.48409998416900635}],"sentiment":"neutral","sentiment_score":0.294389385222034,"num_words":11,"start":0.39999998,"end":8.9},{"sentences":[{"text":"That's alright.","start":15.075,"end":15.815,"sentiment":"neutral","sentiment_score":-0.01827912963926792},{"text":"It's too easy.","start":17.475,"end":18.535,"sentiment":"neutral","sentiment_score":0.11057591438293456},{"text":"Now great that we got that payment through, but I'm just what what's the go with the dates on it, though?","start":19.475,"end":25.314999,"sentiment":"neutral","sentiment_score":0.13990890323406174},{"text":"Like, it's for the last three months, which I was getting leave or pay to work.","start":25.314999,"end":31.03,"sentiment":"neutral","sentiment_score":-0.031116001890040934},{"text":"Like, it wasn't meant to kick in until, like, this month, till July.","start":31.65,"end":35.989998,"sentiment":"neutral","sentiment_score":-0.049126950020973496}],"sentiment":"neutral","sentiment_score":0.038122728568586436,"num_words":55,"start":15.075,"end":35.989998},{"sentences":[{"text":"I'm just concerned that they're gonna find something and they're gonna be like, oh, pay that money back.","start":38.29,"end":42.63,"sentiment":"neutral","sentiment_score":-0.2744857659563422},{"text":"And then it's they they're like, if I wanna do another claim, then I have to lodge more paperwork, but I lost all the paperwork to start from 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is.","start":99.715004,"end":100.195,"sentiment":"neutral","sentiment_score":0.02266344428062439},{"text":"Yeah.","start":100.195,"end":100.675,"sentiment":"neutral","sentiment_score":0.028806887567043304},{"text":"Yeah.","start":100.675,"end":101.175,"sentiment":"neutral","sentiment_score":0.03668921813368797},{"text":"Yeah.","start":101.475006,"end":101.975006,"sentiment":"neutral","sentiment_score":0.023554714396595955}],"sentiment":"neutral","sentiment_score":0.025750349275767803,"num_words":6,"start":99.635,"end":101.975006},{"sentences":[{"text":"Yeah.","start":126.19,"end":126.67,"sentiment":"neutral","sentiment_score":0.13756078481674194},{"text":"Because because I thought it was, like, a maximum payment each month of, like, $9.06 ish, give or take.","start":126.67,"end":137.265,"sentiment":"neutral","sentiment_score":-0.03355877454343595},{"text":"I didn't think it was, you know, additional on top of what I would have been paid from work because I was using my personal leave from work, and all those dates were filled out that up until the end of June, I expect to get this much money and yeah.","start":137.885,"end":152.6,"sentiment":"neutral","sentiment_score":-0.0907372843255015},{"text":"Yeah.","start":153.62001,"end":154.12001,"sentiment":"neutral","sentiment_score":-0.05206244811415672},{"text":"Yeah.","start":163.515,"end":164.015,"sentiment":"neutral","sentiment_score":-0.1624213457107544}],"sentiment":"neutral","sentiment_score":-0.07318001679361683,"num_words":73,"start":126.19,"end":164.015},{"sentences":[{"text":"I just like, I didn't expect them to pay me any money now.","start":168.235,"end":175.12999,"sentiment":"neutral","sentiment_score":-0.3318771788707146},{"text":"I just wanted to know that come the middle of the month that there would be a payment because, like, my pay from work last week is was meant to be well, I thought that I had an extra week of personal leave, but it ended a week early.","start":175.12999,"end":187.70999,"sentiment":"neutral","sentiment_score":-0.16552312907819844},{"text":"Yay.","start":188.035,"end":188.535,"sentiment":"neutral","sentiment_score":0.0909835696220398},{"text":"So last week's fortnightly pay was literally one week pay, not two.","start":189.075,"end":193.735,"sentiment":"neutral","sentiment_score":-0.05708521200964848},{"text":"So that was good.","start":193.955,"end":195.255,"sentiment":"neutral","sentiment_score":0.2923436239361763}],"sentiment":"neutral","sentiment_score":-0.14999621682151965,"num_words":79,"start":168.235,"end":195.255},{"sentences":[{"text":"And look, not that it's not an issue.","start":195.795,"end":198.675,"sentiment":"neutral","sentiment_score":0.05121758673340082},{"text":"Like, we're not skinned, but at the end of the day, I don't wanna get this wrong because I know it's a two 60 five policy, but but, yeah, it says paid me incorrectly now.","start":198.675,"end":208.47,"sentiment":"neutral","sentiment_score":-0.1500059332332707},{"text":"I don't also want them to come back and go, oh, by the way.","start":208.47,"end":210.97,"sentiment":"neutral","sentiment_score":-0.15679248049855232},{"text":"Yeah.","start":212.23,"end":212.55,"sentiment":"neutral","sentiment_score":0.00008217059075832367},{"text":"Pay it pays back.","start":212.55,"end":213.76999,"sentiment":"neutral","sentiment_score":-0.028333318419754505}],"sentiment":"neutral","sentiment_score":-0.11530343224782677,"num_words":62,"start":195.795,"end":213.76999},{"sentences":[{"text":"Yeah.","start":222.285,"end":222.785,"sentiment":"neutral","sentiment_score":-0.011929202824831007},{"text":"Hello?","start":231.70001,"end":232.20001,"sentiment":"neutral","sentiment_score":-0.011332998983561993},{"text":"Yeah.","start":234.98001,"end":235.22,"sentiment":"neutral","sentiment_score":0.011481162160634996},{"text":"I'm there now.","start":235.22,"end":235.78001,"sentiment":"neutral","sentiment_score":0.01215762117256721},{"text":"Yeah.","start":235.78001,"end":236.02,"sentiment":"neutral","sentiment_score":0.025577574968338013}],"sentiment":"neutral","sentiment_score":0.00718134269118309,"num_words":7,"start":222.285,"end":236.02},{"sentences":[{"text":"You just cut out from there.","start":236.02,"end":237.06001,"sentiment":"neutral","sentiment_score":-0.016107121482491493},{"text":"Yep.","start":237.06001,"end":237.56001,"sentiment":"neutral","sentiment_score":0.1321527659893036},{"text":"Yeah.","start":248.095,"end":248.595,"sentiment":"neutral","sentiment_score":0.024660086259245872},{"text":"Yep.","start":250.49501,"end":250.99501,"sentiment":"neutral","sentiment_score":0.04021143540740013},{"text":"Yeah.","start":262.23,"end":262.73,"sentiment":"neutral","sentiment_score":-0.04072729870676994}],"sentiment":"neutral","sentiment_score":0.005965426005423069,"num_words":10,"start":236.02,"end":262.73},{"sentences":[{"text":"Yeah.","start":272.415,"end":272.915,"sentiment":"neutral","sentiment_score":-0.01771070808172226},{"text":"Yep.","start":279.8775,"end":280.3775,"sentiment":"neutral","sentiment_score":0.01306280866265297},{"text":"Yeah.","start":287.5,"end":287.82,"sentiment":"neutral","sentiment_score":-0.02429475635290146},{"text":"Which is fine.","start":287.82,"end":288.54,"sentiment":"neutral","sentiment_score":0.030157670378684998},{"text":"I'm okay with all of that.","start":288.54,"end":289.66,"sentiment":"negative","sentiment_score":-0.4207662145296733}],"sentiment":"neutral","sentiment_score":-0.20525557765116295,"num_words":12,"start":272.415,"end":289.66},{"sentences":[{"text":"Yeah.","start":289.66,"end":290.16,"sentiment":"neutral","sentiment_score":-0.0981643795967102},{"text":"Because the other thing is is there was something in that email to me that said from the specialist as well, but he's said that he hasn't given me a return to work date.","start":290.54,"end":301.215,"sentiment":"neutral","sentiment_score":-0.16189280152320862},{"text":"He's he's written a nine on that form.","start":301.775,"end":303.695,"sentiment":"neutral","sentiment_score":-0.08919287007302046},{"text":"So did he start to do quarterly ones as well?","start":303.695,"end":306.755,"sentiment":"neutral","sentiment_score":-0.056168266013264655},{"text":"Well, it wasn't attached.","start":309.85498,"end":310.895,"sentiment":"neutral","sentiment_score":-0.10394005663692951}],"sentiment":"neutral","sentiment_score":-0.12795623646754967,"num_words":57,"start":289.66,"end":310.895},{"sentences":[{"text":"There was only my form.","start":310.895,"end":312.275,"sentiment":"neutral","sentiment_score":-0.17515212744474412},{"text":"That's why I'm confused.","start":312.735,"end":315.155,"sentiment":"neutral","sentiment_score":-0.32468507438898087},{"text":"Like, it wasn't on there.","start":315.66,"end":318.06003,"sentiment":"neutral","sentiment_score":-0.22082648575305938},{"text":"They didn't send it to me.","start":318.06003,"end":319.1,"sentiment":"neutral","sentiment_score":-0.2557639330625534},{"text":"They just sent me mine.","start":319.1,"end":320.32,"sentiment":"neutral","sentiment_score":-0.1985678642988205}],"sentiment":"neutral","sentiment_score":-0.23224225133657456,"num_words":25,"start":310.895,"end":320.32},{"sentences":[{"text":"No.","start":321.34003,"end":321.84003,"sentiment":"negative","sentiment_score":-0.34020745754241943},{"text":"Yeah.","start":337.735,"end":338.055,"sentiment":"neutral","sentiment_score":-0.1290937066078186},{"text":"And look, as I said, I'm I'm not concerned.","start":338.055,"end":341.655,"sentiment":"neutral","sentiment_score":-0.12536609007252586},{"text":"I just don't wanna, you know, be filling our paperwork out and have to.","start":341.655,"end":345.15,"sentiment":"negative","sentiment_score":-0.3703746699861118},{"text":"And, b, have them go, oh, wait a minute.","start":345.38998,"end":348.11,"sentiment":"neutral","sentiment_score":-0.03275944168368975}],"sentiment":"neutral","sentiment_score":-0.2081669508753454,"num_words":34,"start":321.34003,"end":348.11},{"sentences":[{"text":"We've now found out that you were actually paid for your last three months at work.","start":348.11,"end":351.49,"sentiment":"neutral","sentiment_score":0.007349063642323017},{"text":"We'd like our money back.","start":351.71,"end":353.09,"sentiment":"neutral","sentiment_score":-0.03756998404860497},{"text":"Yeah.","start":356.35,"end":356.83,"sentiment":"neutral","sentiment_score":-0.040054284036159515},{"text":"Like, because, yeah, it wasn't meant to start until last week.","start":356.83,"end":359.88998,"sentiment":"neutral","sentiment_score":-0.03401111659001221},{"text":"At full annual leave, I can send it to you.","start":364.935,"end":367.495,"sentiment":"neutral","sentiment_score":0.016196962911635637}],"sentiment":"neutral","sentiment_score":-0.00749934510176265,"num_words":43,"start":348.11,"end":367.495},{"sentences":[{"text":"I was literally paid one week out of my last fortnightly pay, which dropped last week.","start":367.495,"end":372.635,"sentiment":"neutral","sentiment_score":-0.1857109246775508},{"text":"So to the end of last week.","start":373.175,"end":374.875,"sentiment":"neutral","sentiment_score":-0.048922043426760604},{"text":"So it was the week the Friday before that.","start":376.16,"end":379.92,"sentiment":"neutral","sentiment_score":-0.01917120234833823},{"text":"I think, technically, it ran out, which I thought it just ran out.","start":379.92,"end":384.82,"sentiment":"neutral","sentiment_score":-0.028978329832450703},{"text":"Yeah.","start":385.52002,"end":386.02002,"sentiment":"neutral","sentiment_score":0.036410845816135406}],"sentiment":"neutral","sentiment_score":-0.08318863830367185,"num_words":46,"start":367.495,"end":386.02002},{"sentences":[{"text":"Yep.","start":386.72,"end":387.22,"sentiment":"neutral","sentiment_score":0.10341835021972656},{"text":"Which, again, I'm not yeah.","start":388.48,"end":391.255,"sentiment":"neutral","sentiment_score":-0.06462065130472183},{"text":"I'm not concerned about a week here or there, but I am concerned about twenty eight thousand dollars three months being paid if I'm not meant to be.","start":391.255,"end":398.39502,"sentiment":"neutral","sentiment_score":-0.1894312727132014},{"text":"I'll tell you, I'm very thankful, but, you know, till the email comes through in two weeks' time, and I've paid my car off and they're like, we don't have any back.","start":406.03,"end":415.79,"sentiment":"neutral","sentiment_score":-0.1112670375732705},{"text":"I go, oh, sorry.","start":415.79,"end":416.93,"sentiment":"neutral","sentiment_score":-0.11344843357801437}],"sentiment":"neutral","sentiment_score":-0.13625856398471764,"num_words":70,"start":386.72,"end":416.93},{"sentences":[{"text":"I now own my car.","start":417.07,"end":418.37,"sentiment":"neutral","sentiment_score":-0.03326382637023926},{"text":"No.","start":418.66998,"end":418.83,"sentiment":"neutral","sentiment_score":-0.03216821700334549},{"text":"I'm kidding.","start":418.83,"end":419.49,"sentiment":"neutral","sentiment_score":-0.009461375884711744},{"text":"Yes.","start":430.08502,"end":430.48502,"sentiment":"neutral","sentiment_score":0.05645384639501572},{"text":"Probably tomorrow.","start":430.48502,"end":431.385,"sentiment":"neutral","sentiment_score":0.05949077382683754}],"sentiment":"neutral","sentiment_score":-0.0038158824159340425,"num_words":11,"start":417.07,"end":431.385},{"sentences":[{"text":"Yep.","start":437.31,"end":437.81,"sentiment":"neutral","sentiment_score":0.12331873178482056},{"text":"Yep.","start":450.055,"end":450.555,"sentiment":"neutral","sentiment_score":-0.06784592568874359},{"text":"Oh, that's I was actually just gonna say, if they come back and go, this is because your financial said that you, you know my return last year said I had $290 for the year.","start":459.335,"end":470.26,"sentiment":"neutral","sentiment_score":-0.08562150006847723},{"text":"Like, if they come back and go, oh, it's because of x y zed.","start":470.56,"end":473.36,"sentiment":"neutral","sentiment_score":-0.12454926382218089},{"text":"Okay.","start":473.36,"end":473.68,"sentiment":"neutral","sentiment_score":0.005163446068763733}],"sentiment":"neutral","sentiment_score":-0.0899962681488922,"num_words":52,"start":437.31,"end":473.68},{"sentences":[{"text":"But thank you very much, then hang up.","start":473.68,"end":476.1,"sentiment":"neutral","sentiment_score":-0.008697339333593845},{"text":"Let's not fight them on it.","start":476.405,"end":477.52502,"sentiment":"neutral","sentiment_score":-0.1000705702851216},{"text":"But yeah.","start":477.52502,"end":478.265,"sentiment":"neutral","sentiment_score":0.00763069000095129},{"text":"Yeah.","start":478.405,"end":478.905,"sentiment":"neutral","sentiment_score":0.09367956221103668},{"text":"That that wasn't my my understanding as to how that policy works.","start":478.96503,"end":482.505,"sentiment":"neutral","sentiment_score":-0.07662812372048695}],"sentiment":"neutral","sentiment_score":-0.05105512685559947,"num_words":29,"start":473.68,"end":482.505},{"sentences":[{"text":"But sure.","start":482.725,"end":483.46503,"sentiment":"neutral","sentiment_score":-0.07699984312057495},{"text":"If they wouldn't.","start":483.605,"end":484.42502,"sentiment":"neutral","sentiment_score":-0.1858517825603485},{"text":"Just the important stuff.","start":486.96503,"end":488.005,"sentiment":"neutral","sentiment_score":-0.1777922287583351},{"text":"Yeah.","start":488.005,"end":488.24503,"sentiment":"neutral","sentiment_score":-0.08403516560792923},{"text":"Anyway, sorry I did cut you off.","start":488.24503,"end":489.945,"sentiment":"neutral","sentiment_score":-0.265040995819228}],"sentiment":"neutral","sentiment_score":-0.19776741678223891,"num_words":17,"start":482.725,"end":489.945},{"sentences":[{"text":"Oh, it's probably going to be spam.","start":496.26,"end":497.72,"sentiment":"neutral","sentiment_score":-0.12933557693447387},{"text":"Okay.","start":499.7,"end":500.2,"sentiment":"neutral","sentiment_score":-0.002218017354607582},{"text":"Yep.","start":503.62,"end":504.12,"sentiment":"neutral","sentiment_score":0.03267568722367287},{"text":"He's literally in the next room right now.","start":511.58502,"end":514.22504,"sentiment":"neutral","sentiment_score":-0.011706625111401081},{"text":"So, yeah, if you send it to him this afternoon, if you can, I'll get him to sign it now and send it back this morning.","start":514.22504,"end":519.605,"sentiment":"neutral","sentiment_score":0.0407016401250775}],"sentiment":"neutral","sentiment_score":0.0020860063648501107,"num_words":43,"start":496.26,"end":519.605},{"sentences":[{"text":"Yeah.","start":527.62,"end":528.10004,"sentiment":"neutral","sentiment_score":0.016907090321183205},{"text":"Yep.","start":528.10004,"end":528.60004,"sentiment":"neutral","sentiment_score":0.004220243543386459},{"text":"Might look better spam.","start":528.9,"end":530.02,"sentiment":"neutral","sentiment_score":-0.10701217735186219},{"text":"Yeah.","start":530.02,"end":530.52,"sentiment":"neutral","sentiment_score":-0.04149627685546875},{"text":"Perfect.","start":537.425,"end":537.925,"sentiment":"neutral","sentiment_score":0.06546036154031754}],"sentiment":"neutral","sentiment_score":-0.04786966135725379,"num_words":8,"start":527.62,"end":537.925},{"sentences":[{"text":"That's alright.","start":542.385,"end":543.02496,"sentiment":"neutral","sentiment_score":0.021298426669090986},{"text":"It's just, you know, he's just probably doubly insured.","start":543.02496,"end":545.425,"sentiment":"neutral","sentiment_score":-0.05040074843499395},{"text":"Because I know there was a payment coming out for our super funds on the July 6, like, $2,200 or something, which I don't know whose policy that is, but it's someone's.","start":545.425,"end":557.25,"sentiment":"neutral","sentiment_score":-0.07082453509792686},{"text":"Yeah.","start":557.47003,"end":557.97003,"sentiment":"neutral","sentiment_score":0.0006310958415269852},{"text":"It's been in place for a year now.","start":559.55005,"end":561.23004,"sentiment":"neutral","sentiment_score":-0.0015707602287875488}],"sentiment":"neutral","sentiment_score":-0.051717884455753774,"num_words":52,"start":542.385,"end":561.23004},{"sentences":[{"text":"So yeah.","start":561.23004,"end":562.11005,"sentiment":"neutral","sentiment_score":-0.015463749878108501},{"text":"But anyway, it's someone's.","start":562.11005,"end":563.25,"sentiment":"neutral","sentiment_score":-0.03955650329589844},{"text":"Might be his.","start":563.31,"end":564.13,"sentiment":"neutral","sentiment_score":-0.065696582198143},{"text":"Who would know?","start":564.75,"end":565.73004,"sentiment":"neutral","sentiment_score":-0.07166491448879242},{"text":"He doesn't.","start":566.795,"end":567.355,"sentiment":"neutral","sentiment_score":-0.11791393160820007}],"sentiment":"neutral","sentiment_score":-0.05979041901550123,"num_words":14,"start":561.23004,"end":567.355},{"sentences":[{"text":"That's for sure.","start":567.355,"end":568.175,"sentiment":"neutral","sentiment_score":-0.05317314714193344},{"text":"Victoria?","start":581.43,"end":581.93,"sentiment":"neutral","sentiment_score":0.013388163410127165},{"text":"Yep.","start":585.02997,"end":585.52997,"sentiment":"neutral","sentiment_score":0.06844073534011841},{"text":"Yeah.","start":588.31,"end":588.81,"sentiment":"neutral","sentiment_score":0.03553277999162674},{"text":"Yeah.","start":591.775,"end":592.09503,"sentiment":"neutral","sentiment_score":0.08558333665132523}],"sentiment":"neutral","sentiment_score":0.0062036534239138874,"num_words":7,"start":567.355,"end":592.09503},{"sentences":[{"text":"Perfect.","start":592.09503,"end":592.495,"sentiment":"neutral","sentiment_score":0.16267350316047668},{"text":"Now if you do hear tomorrow, I'm not available tomorrow afternoon.","start":592.495,"end":595.775,"sentiment":"neutral","sentiment_score":-0.19787349077788266},{"text":"I'm gonna go into some surgery.","start":595.775,"end":597.395,"sentiment":"neutral","sentiment_score":-0.23788938174645105},{"text":"Yay.","start":597.53503,"end":598.03503,"sentiment":"neutral","sentiment_score":0.031775519251823425},{"text":"That's okay.","start":598.255,"end":598.995,"sentiment":"neutral","sentiment_score":-0.004905850626528264}],"sentiment":"neutral","sentiment_score":-0.16282416037505582,"num_words":21,"start":592.09503,"end":598.995},{"sentences":[{"text":"Yeah.","start":601.215,"end":601.615,"sentiment":"neutral","sentiment_score":0.05334148555994034},{"text":"You know.","start":601.615,"end":602.275,"sentiment":"neutral","sentiment_score":0.02734182309359312},{"text":"Yep.","start":604.09503,"end":604.59503,"sentiment":"neutral","sentiment_score":0.01244102418422699},{"text":"Yep.","start":604.73505,"end":605.23505,"sentiment":"neutral","sentiment_score":-0.003935603424906731},{"text":"Oh.","start":613.85,"end":614.35,"sentiment":"neutral","sentiment_score":-0.1018771380186081}],"sentiment":"neutral","sentiment_score":0.002442235747973124,"num_words":6,"start":601.215,"end":614.35},{"sentences":[{"text":"It was fine.","start":625.835,"end":626.715,"sentiment":"neutral","sentiment_score":0.2076134979724884},{"text":"I was just it it wasn't a bad thing.","start":626.715,"end":628.955,"sentiment":"neutral","sentiment_score":-0.009849670653541885},{"text":"It's just like, why are you answering emails on a Sunday?","start":628.955,"end":631.435,"sentiment":"neutral","sentiment_score":-0.11841733685948631},{"text":"And, like, it's what I would used to do and put me in a position.","start":631.435,"end":635.27997,"sentiment":"neutral","sentiment_score":-0.09526301225026448},{"text":"I mean, so, yeah, don't.","start":635.27997,"end":636.66,"sentiment":"neutral","sentiment_score":-0.07055406346917152}],"sentiment":"neutral","sentiment_score":-0.05930494763996712,"num_words":43,"start":625.835,"end":636.66},{"sentences":[{"text":"Yeah.","start":659.57,"end":659.97003,"sentiment":"neutral","sentiment_score":0.0014725616201758385},{"text":"It was fun.","start":659.97003,"end":660.95,"sentiment":"neutral","sentiment_score":-0.05783256764213244},{"text":"Oh, yeah.","start":662.13,"end":663.09,"sentiment":"neutral","sentiment_score":-0.04143686965107918},{"text":"No.","start":663.09,"end":663.49005,"sentiment":"neutral","sentiment_score":-0.15188820660114288},{"text":"No.","start":663.49005,"end":663.73004,"sentiment":"neutral","sentiment_score":-0.19161519408226013}],"sentiment":"neutral","sentiment_score":-0.07480028516147286,"num_words":8,"start":659.57,"end":663.73004},{"sentences":[{"text":"Good.","start":663.73004,"end":664.23004,"sentiment":"neutral","sentiment_score":-0.19577081501483917},{"text":"Well, I'm glad to hear that you're better now.","start":666.77,"end":668.71,"sentiment":"positive","sentiment_score":0.4425773057672713},{"text":"I will.","start":680.07495,"end":680.735,"sentiment":"neutral","sentiment_score":0.18129677325487137},{"text":"I love it.","start":682.315,"end":682.95496,"sentiment":"positive","sentiment_score":0.7856175700823466},{"text":"I love it.","start":682.95496,"end":683.435,"sentiment":"positive","sentiment_score":0.8066502014795939}],"sentiment":"positive","sentiment_score":0.49593454433812034,"num_words":18,"start":663.73004,"end":683.435},{"sentences":[{"text":"I love it.","start":683.435,"end":683.915,"sentiment":"positive","sentiment_score":0.748171329498291},{"text":"Well, I'm glad that you're feeling better.","start":683.915,"end":685.51495,"sentiment":"positive","sentiment_score":0.4518921843596867},{"text":"So, yeah, well, yeah, just let me know how you go with them.","start":685.51495,"end":688.51,"sentiment":"neutral","sentiment_score":0.27210593682069045},{"text":"And, yeah, send that form through, and I'll get them to sign it.","start":688.51,"end":691.97003,"sentiment":"neutral","sentiment_score":0.05853241896973206},{"text":"Sounds good.","start":693.79004,"end":694.53,"sentiment":"positive","sentiment_score":0.7766689360141754}],"sentiment":"neutral","sentiment_score":0.29629988885043484,"num_words":38,"start":683.435,"end":694.53},{"sentences":[{"text":"Okay.","start":696.03,"end":696.27,"sentiment":"positive","sentiment_score":0.6259692311286926},{"text":"Let me just thanks for that.","start":696.27,"end":697.97003,"sentiment":"positive","sentiment_score":0.3412555779019992},{"text":"Talk soon.","start":698.03,"end":698.67,"sentiment":"neutral","sentiment_score":0.17943980544805527},{"text":"Bye.","start":698.67,"end":699.17,"sentiment":"neutral","sentiment_score":0.16313932836055756}],"sentiment":"neutral","sentiment_score":0.31955216377973555,"num_words":10,"start":696.03,"end":699.17}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Janine speaking.\n\nChannel 0: Hi, Janine. It's Larissa from OC Financial. How are you doing?\n\nChannel 1: I'm good. How are you doing?\n\nChannel 0: Good.\n\nChannel 1: That's good.\n\nChannel 0: Maddie just let me know. She's like, I don't know why I can't transfer it. It's not going through. Nothing's happening. I was like, that's okay.\n\nI was like,\n\nChannel 1: That's\n\nChannel 0: I'll just\n\nChannel 1: alright.\n\nChannel 0: call her back. It's fine.\n\nChannel 1: It's too easy.\n\nChannel 0: Yeah.\n\nChannel 1: Now\n\nChannel 0: I\n\nChannel 1: great that we got that payment through, but I'm\n\nChannel 0: know.\n\nChannel 1: just\n\nChannel 0: Christ.\n\nChannel 1: what what's the go with the dates on it, though? Like, it's for the last three months, which I was getting leave or pay to work. Like, it wasn't meant to kick in until, like, this month, till July. I'm just\n\nChannel 0: Hello?\n\nChannel 1: concerned that they're gonna find something and they're gonna be like, oh, pay that money back.\n\nChannel 0: No. They I mean,\n\nChannel 1: And\n\nChannel 0: they\n\nChannel 1: then it's\n\nChannel 0: they\n\nChannel 1: they they're\n\nChannel 0: very\n\nChannel 1: like,\n\nChannel 0: much\n\nChannel 1: if\n\nChannel 0: shouldn't\n\nChannel 1: I wanna do\n\nChannel 0: be.\n\nChannel 1: another claim, then I have to lodge more paperwork, but I lost\n\nChannel 0: That's\n\nChannel 1: all the\n\nChannel 0: not\n\nChannel 1: paperwork to start from July.\n\nChannel 0: yeah. Don't get me wrong. I also kinda kicked up a massive stink about the you should have heard me. I've I've I had a bit of rage. Larissa's back.\n\nShe's feeling better, and she she raged. The ongoing forms, that's it's perfectly normal. And when I went back through all of the documents, the last time you filled out those ongoing claim forms was back in April. So the financials, yep, we we sent all that through recently, but there's ongoing claim forms. They have to be done generally every three to six months,\n\nChannel 1: But\n\nChannel 0: especially\n\nChannel 1: I thought\n\nChannel 0: at\n\nChannel 1: the\n\nChannel 0: the beginning.\n\nChannel 1: form in April was to start in July. That wasn't to start in April.\n\nChannel 0: It's to start the claim as a whole. And your policy is to age 65 if I'm not\n\nChannel 1: Yeah. Yeah. It is. Yeah. Yeah.\n\nChannel 0: yeah. Because\n\nChannel 1: Yeah.\n\nChannel 0: I'm like like, do you hear me wrong? This is off the top of my head right now. But yeah, so you're getting paid this amount of money now doesn't affect you because they've they will have taken into consideration the amount of money that you were getting paid during the last few months. So it's a top up of not whole of. I will 100% go back and confirm with them because\n\nChannel 1: Yeah.\n\nChannel 0: they've been given\n\nChannel 1: Because\n\nChannel 0: all of the financial pay slips and everything.\n\nChannel 1: because I thought it was, like, a maximum payment each month of, like, $9.06 ish, give or take. I didn't\n\nChannel 0: Yeah.\n\nChannel 1: think\n\nChannel 0: I'd have\n\nChannel 1: it\n\nChannel 0: to look\n\nChannel 1: was,\n\nChannel 0: at the policy again.\n\nChannel 1: you know, additional on top of what I would have been paid from work because I was using my personal leave from work, and all those dates were filled out that up until the\n\nChannel 0: Yes.\n\nChannel 1: end of June, I expect to get this much money\n\nChannel 0: This\n\nChannel 1: and\n\nChannel 0: much\n\nChannel 1: yeah.\n\nChannel 0: money. Yeah. That was all on\n\nChannel 1: Yeah.\n\nChannel 0: the financials. I'm I know. I did kinda look at that. I tried to call the claims assessor Victoria this morning, and I've tried again this afternoon. I need to find\n\nChannel 1: Yeah.\n\nChannel 0: out because I'm very, very raged. You should have heard it. And Kaden was sitting there. We were having\n\nChannel 1: I\n\nChannel 0: an\n\nChannel 1: just\n\nChannel 0: argument. I'm not angry at you. He's like, I do not.\n\nChannel 1: like, I didn't expect them to pay me any money now. I just wanted to know that come the middle of the month that there would be a payment because, like, my pay from work last week is was meant to be well, I thought that I had an extra week of personal leave, but it\n\nChannel 0: That's\n\nChannel 1: ended\n\nChannel 0: the least.\n\nChannel 1: a week early.\n\nChannel 0: And\n\nChannel 1: Yay.\n\nChannel 0: you're like, oh, no.\n\nChannel 1: So last week's fortnightly pay was literally one week pay, not two. So\n\nChannel 0: Yes.\n\nChannel 1: that was\n\nChannel 0: Yeah.\n\nChannel 1: good. And look, not that it's not an issue. Like, we're not skinned, but at the end of the day, I don't wanna get this\n\nChannel 0: It's\n\nChannel 1: wrong because I know it's a\n\nChannel 0: and\n\nChannel 1: two\n\nChannel 0: you still\n\nChannel 1: 60\n\nChannel 0: wanna\n\nChannel 1: five\n\nChannel 0: keep everything\n\nChannel 1: policy,\n\nChannel 0: flowing?\n\nChannel 1: but but, yeah, it says paid me incorrectly now. I don't also want them\n\nChannel 0: Yeah.\n\nChannel 1: to come back and go, oh, by the\n\nChannel 0: Come\n\nChannel 1: way.\n\nChannel 0: back and pack. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: It's like,\n\nChannel 1: Pay\n\nChannel 0: we're\n\nChannel 1: it\n\nChannel 0: gonna\n\nChannel 1: pays\n\nChannel 0: check\n\nChannel 1: back.\n\nChannel 0: on my back. Yeah. Well, I'm gonna I'm I'm because it it's one of the questions I have because I I was aware of your financials, but, like, I'm not part of the assessment. Generally\n\nChannel 1: Yeah.\n\nChannel 0: speaking, I would get a call before the assessment's approved. But, anyway, assessment was\n\nChannel 1: Hello?\n\nChannel 0: earlier in a week. Are you still there?\n\nChannel 1: Yeah. I'm there now. Yeah. You just cut out from there. Yep.\n\nChannel 0: Cool. Sorry. I should generally speaking, the assessment would have been approved a little bit earlier in the week. It just takes them generally twenty four hours, forty eight hours to draw up the letter and close the file\n\nChannel 1: Yeah.\n\nChannel 0: and everything like that. I will not close it, but\n\nChannel 1: Yep.\n\nChannel 0: all the notes. I just generally would have gotten a phone call normally with most of my claims to say, hey. This has been approved, and that get allows me to answer like, ask all the questions that I need to ask. I haven't\n\nChannel 1: Yeah.\n\nChannel 0: been able to talk to your assessor to find out what is the happening and why, like, such a payment was put through and then what\n\nChannel 1: Yeah.\n\nChannel 0: and then find out exactly. Because I I wanted to basically during this phone call, be like, hey. Hey. You've been approved. How are we gonna have to do the ongoing\n\nChannel 1: Yep.\n\nChannel 0: claim forms? They're gonna be required every blah amount of months ongoing until we hit blah period of time.\n\nChannel 1: Yeah. Which is fine.\n\nChannel 0: But I\n\nChannel 1: I'm\n\nChannel 0: don't\n\nChannel 1: okay\n\nChannel 0: have those\n\nChannel 1: with all\n\nChannel 0: answers.\n\nChannel 1: of that. Yeah. Because the other thing is is there was something in that email to me that said from\n\nChannel 0: Yeah.\n\nChannel 1: the\n\nChannel 0: And\n\nChannel 1: specialist as well, but he's said that he hasn't given me a return to work date. He's he's written a nine on that form. So did he start to do quarterly ones as\n\nChannel 0: yeah.\n\nChannel 1: well?\n\nChannel 0: He'll still have to he'll still have to do his quarterly\n\nChannel 1: Well,\n\nChannel 0: ones,\n\nChannel 1: it\n\nChannel 0: which\n\nChannel 1: wasn't\n\nChannel 0: will\n\nChannel 1: attached.\n\nChannel 0: just be\n\nChannel 1: There was only\n\nChannel 0: this is\n\nChannel 1: my form. That's why I'm confused. Like, it wasn't on there. They didn't send it to me. They just sent me mine.\n\nChannel 0: oh,\n\nChannel 1: No.\n\nChannel 0: stop it. They did too. I thought that his might have been at the bottom of yours. Yeah. Cool.\n\nSo don't even worry. I'm gonna I'm I will have an answer. I'd like to give you a time frame, but I'm I'm calling Caden and I are both gonna spam call your claims\n\nChannel 1: Yeah. And look,\n\nChannel 0: assessor\n\nChannel 1: as I said,\n\nChannel 0: until\n\nChannel 1: I'm\n\nChannel 0: we get\n\nChannel 1: I'm\n\nChannel 0: answers.\n\nChannel 1: not concerned. I just don't wanna, you know, be filling our paperwork out and have to. And,\n\nChannel 0: Absolutely.\n\nChannel 1: b, have them go, oh, wait a minute. We've now found out that you were actually paid for your last three months at work. We'd like our money\n\nChannel 0: Yes.\n\nChannel 1: back.\n\nChannel 0: Yes. I know. Yeah. Exactly.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: Like, because,\n\nChannel 0: because\n\nChannel 1: yeah,\n\nChannel 0: what's\n\nChannel 1: it wasn't\n\nChannel 0: what's\n\nChannel 1: meant\n\nChannel 0: the what's\n\nChannel 1: to start\n\nChannel 0: the\n\nChannel 1: until\n\nChannel 0: last date\n\nChannel 1: last\n\nChannel 0: you're\n\nChannel 1: week.\n\nChannel 0: technically paid for? At full at full hours?\n\nChannel 1: At full annual leave, I can send it to you. I was literally\n\nChannel 0: Always.\n\nChannel 1: paid one week out of my last fortnightly pay, which dropped last week. So to\n\nChannel 0: Cool.\n\nChannel 1: the end\n\nChannel 0: So\n\nChannel 1: of\n\nChannel 0: it\n\nChannel 1: last\n\nChannel 0: dropped\n\nChannel 1: week.\n\nChannel 0: last week, so you wouldn't sweet.\n\nChannel 1: So it\n\nChannel 0: Alright.\n\nChannel 1: was the week the Friday before that. I think, technically, it ran out,\n\nChannel 0: Okay. So\n\nChannel 1: which\n\nChannel 0: that would\n\nChannel 1: I\n\nChannel 0: be,\n\nChannel 1: thought\n\nChannel 0: like,\n\nChannel 1: it just\n\nChannel 0: Friday\n\nChannel 1: ran\n\nChannel 0: the nineteenth.\n\nChannel 1: out. Yeah. Yep.\n\nChannel 0: Cool. Alright. So that's the last date that\n\nChannel 1: Which,\n\nChannel 0: you accumulated\n\nChannel 1: again, I'm\n\nChannel 0: and\n\nChannel 1: not\n\nChannel 0: were paid any kind of leave.\n\nChannel 1: yeah. I'm not concerned about a week here or there, but I am concerned about twenty eight thousand dollars three months\n\nChannel 0: No.\n\nChannel 1: being\n\nChannel 0: Jaime,\n\nChannel 1: paid if\n\nChannel 0: this\n\nChannel 1: I'm\n\nChannel 0: is just\n\nChannel 1: not\n\nChannel 0: a\n\nChannel 1: meant\n\nChannel 0: drop\n\nChannel 1: to\n\nChannel 0: in\n\nChannel 1: be.\n\nChannel 0: the ocean for you, Janine. It's fine. It's nothing. No.\n\nChannel 1: I'll tell you, I'm very thankful, but, you know,\n\nChannel 0: Yeah.\n\nChannel 1: till\n\nChannel 0: No.\n\nChannel 1: the\n\nChannel 0: That's\n\nChannel 1: email\n\nChannel 0: it. I will\n\nChannel 1: comes\n\nChannel 0: I\n\nChannel 1: through\n\nChannel 0: will go\n\nChannel 1: in\n\nChannel 0: back\n\nChannel 1: two weeks'\n\nChannel 0: to them\n\nChannel 1: time,\n\nChannel 0: and\n\nChannel 1: and I've paid my car off and they're like,\n\nChannel 0: Yeah.\n\nChannel 1: we don't have any back. I go, oh, sorry. I now own my car.\n\nChannel 0: Yeah.\n\nChannel 1: No. I'm kidding.\n\nChannel 0: But I'm I'm I'm happy. No. Yeah. No. I will I'll get back to you.\n\nDon't the money should land. Probably, it would have been paid today, so it'll land\n\nChannel 1: Yes.\n\nChannel 0: either tonight\n\nChannel 1: Probably tomorrow.\n\nChannel 0: or possibly tomorrow. It may it may even arrive over the weekend. Generally speaking, I\n\nChannel 1: Yep.\n\nChannel 0: see it same same day or next day. But it's hard to wake up in the morning at the so I'll I'll keep touching base with Veronica. I'm gonna keep spam calling Veronica. Veronica?\n\nChannel 1: Yep.\n\nChannel 0: Nope. Victoria until she answers and gives me the answers I want. Aside from that, I did wanna touch base on something.\n\nChannel 1: Oh,\n\nChannel 0: Your\n\nChannel 1: that's\n\nChannel 0: husband.\n\nChannel 1: I was actually just gonna say, if they come back and go,\n\nChannel 0: Oh,\n\nChannel 1: this is because your financial said that you,\n\nChannel 0: yeah.\n\nChannel 1: you know my return last year said I had $290 for the year.\n\nChannel 0: Yeah.\n\nChannel 1: Like, if they come back and go, oh, it's because of x y zed. Okay. But thank you very much, then hang up. Let's not fight\n\nChannel 0: Yeah.\n\nChannel 1: them\n\nChannel 0: Yeah.\n\nChannel 1: on it. But yeah. Yeah.\n\nChannel 0: Thanks. Bye.\n\nChannel 1: That that wasn't my my\n\nChannel 0: You\n\nChannel 1: understanding\n\nChannel 0: know?\n\nChannel 1: as to how that policy works. But sure.\n\nChannel 0: I'm not\n\nChannel 1: If\n\nChannel 0: gonna\n\nChannel 1: they\n\nChannel 0: fight\n\nChannel 1: wouldn't.\n\nChannel 0: anything. No. Absolutely not.\n\nChannel 1: Just the important stuff. Yeah. Anyway, sorry I did cut you off.\n\nChannel 0: No. You're okay. Your husband, I sent him a third party authority to sign so\n\nChannel 1: Oh,\n\nChannel 0: I can\n\nChannel 1: it's\n\nChannel 0: look\n\nChannel 1: probably\n\nChannel 0: into\n\nChannel 1: going to\n\nChannel 0: the Zurich\n\nChannel 1: be spam.\n\nChannel 0: policy. Yeah. Do you\n\nChannel 1: Okay.\n\nChannel 0: want me to re oh, like, I'll resend it to him\n\nChannel 1: Yep.\n\nChannel 0: if he can sign that just because I know you're you're you're you're on the paperwork, and he's on the tool.\n\nChannel 1: He's literally\n\nChannel 0: Can you just sign that\n\nChannel 1: in\n\nChannel 0: title?\n\nChannel 1: the next room right now. So, yeah, if you send it to him this afternoon, if you can, I'll get him\n\nChannel 0: Yeah.\n\nChannel 1: to sign\n\nChannel 0: Yeah.\n\nChannel 1: it now\n\nChannel 0: Yeah.\n\nChannel 1: and\n\nChannel 0: I'll\n\nChannel 1: send it\n\nChannel 0: jump\n\nChannel 1: back this morning.\n\nChannel 0: off I'll jump off this call, and I'll I'll resend it. What I might do is I might even send it by Adobe sign. That might come through a bit better.\n\nChannel 1: Yeah. Yep. Might look\n\nChannel 0: Yeah.\n\nChannel 1: better spam.\n\nChannel 0: Cool.\n\nChannel 1: Yeah.\n\nChannel 0: Less likely chance of. So I'll have a look at that, get that sent, and then we'll get cracking on his side. I keep meaning\n\nChannel 1: Perfect.\n\nChannel 0: to bring it up with you every time I speak to you, but we talk about you, and then I forget about him. He matters\n\nChannel 1: That's alright.\n\nChannel 0: too, I\n\nChannel 1: It's\n\nChannel 0: guess.\n\nChannel 1: just, you know, he's just probably doubly insured. Because I know there was a payment coming out for our super funds on the July 6, like, $2,200 or something, which I don't know whose policy that is, but it's someone's. Yeah.\n\nChannel 0: Yeah. I'd\n\nChannel 1: It's\n\nChannel 0: have\n\nChannel 1: been\n\nChannel 0: to\n\nChannel 1: in\n\nChannel 0: look\n\nChannel 1: place\n\nChannel 0: at it\n\nChannel 1: for\n\nChannel 0: to confirm\n\nChannel 1: a year\n\nChannel 0: which\n\nChannel 1: now.\n\nChannel 0: one it\n\nChannel 1: So\n\nChannel 0: is, but yes.\n\nChannel 1: yeah. But anyway, it's someone's. Might be his. Who would know? He doesn't.\n\nThat's for sure.\n\nChannel 0: No. That's okay. No. I'll, yeah, I'll get that through to him. Now I'll send it by Adobe sign, and then I'm looking from there.\n\nBut I will let you know once I hear from Veronica. I'll just Victoria.\n\nChannel 1: Victoria?\n\nChannel 0: My lord. I'll get it eventually.\n\nChannel 1: Yep.\n\nChannel 0: And so I'll just I'll give you a call, and we'll do the same\n\nChannel 1: Yeah.\n\nChannel 0: with calls. I love emails, but I'll just call you, and we can run through it.\n\nChannel 1: Yeah. Perfect. Now if you do hear tomorrow, I'm not available tomorrow afternoon. I'm gonna go into some surgery. Yay.\n\nThat's okay.\n\nChannel 0: Oh, no. Okay. That's fine.\n\nChannel 1: Yeah.\n\nChannel 0: I will\n\nChannel 1: You know.\n\nChannel 0: I will leave you alone tomorrow, and I'll call you Monday.\n\nChannel 1: Yep.\n\nChannel 0: And, also,\n\nChannel 1: Yep.\n\nChannel 0: I apologize profusely for sending you an email on Sunday. I was so unwell over like, for the last week to the point where\n\nChannel 1: Oh.\n\nChannel 0: I I slept Friday, Saturday, and Sunday away. And I think in a fever dream, I woke up, saw an email from you, must have emailed you back, and I hope it was coherent.\n\nChannel 1: It was fine.\n\nChannel 0: And\n\nChannel 1: I\n\nChannel 0: then\n\nChannel 1: was just it it wasn't a bad thing. It's just like, why are you answering emails on a Sunday? And, like, it's what I would used to do and put me\n\nChannel 0: yep.\n\nChannel 1: in a position.\n\nChannel 0: And\n\nChannel 1: I mean,\n\nChannel 0: then I\n\nChannel 1: so, yeah, don't.\n\nChannel 0: I get out. I passed back out and then, like, woke up. Must be Monday and was talking to my husband. I'm like, what day is it? And he's like, it's Monday.\n\nI was like, okay. The weekend's gone. And I opened phone and had a oh, Janine emailed me. Why'd I email her on a Sunday? What do you mean?\n\nAnd then I looked back to her and I was like, oh, good. See your dream. Happy days. Yeah. I\n\nChannel 1: Yeah. It\n\nChannel 0: I got\n\nChannel 1: was\n\nChannel 0: influenza\n\nChannel 1: fun.\n\nChannel 0: or something, but I was\n\nChannel 1: Oh,\n\nChannel 0: I was\n\nChannel 1: yeah. No.\n\nChannel 0: very, very\n\nChannel 1: No. Good.\n\nChannel 0: unwell. So I\n\nChannel 1: Well, I'm glad to\n\nChannel 0: I\n\nChannel 1: hear that you're better now.\n\nChannel 0: have, so much, honestly, best sleep I've had in a while. Kudos to my husband. He I didn't see my kids for a week, unfortunately, so it's like a school holiday, but\n\nChannel 1: I\n\nChannel 0: very,\n\nChannel 1: will.\n\nChannel 0: very much better now.\n\nChannel 1: I love it. I love it. I love it. Well, I'm\n\nChannel 0: Yeah.\n\nChannel 1: glad that you're feeling better. So, yeah, well, yeah,\n\nChannel 0: Yes.\n\nChannel 1: just let\n\nChannel 0: Very,\n\nChannel 1: me know\n\nChannel 0: very much.\n\nChannel 1: how you go with them. And, yeah,\n\nChannel 0: Yes.\n\nChannel 1: send\n\nChannel 0: No.\n\nChannel 1: that form\n\nChannel 0: I\n\nChannel 1: through,\n\nChannel 0: will let\n\nChannel 1: and I'll\n\nChannel 0: you know\n\nChannel 1: get\n\nChannel 0: once\n\nChannel 1: them\n\nChannel 0: I talk\n\nChannel 1: to\n\nChannel 0: to\n\nChannel 1: sign it.\n\nChannel 0: Victoria.\n\nChannel 1: Sounds good.\n\nChannel 0: Thanks,\n\nChannel 1: Okay. Let\n\nChannel 0: Janine.\n\nChannel 1: me just\n\nChannel 0: I'll chat\n\nChannel 1: thanks\n\nChannel 0: to you\n\nChannel 1: for\n\nChannel 0: later.\n\nChannel 1: that. Talk soon. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.022892754524946213},{"text":"Janine speaking.","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.019266759045422077}],"sentiment":"neutral","sentiment_score":0.020475424205263455,"channel":1,"num_words":3,"start":0.39999998,"end":1.6999999},{"sentences":[{"text":"Hi, Janine.","start":1.92,"end":2.72,"sentiment":"neutral","sentiment_score":0.11702629178762436},{"text":"It's Larissa from OC Financial.","start":2.72,"end":4.24,"sentiment":"neutral","sentiment_score":0.147209632396698},{"text":"How are you doing?","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":0.18282098323106766}],"sentiment":"neutral","sentiment_score":0.1546713344075463,"channel":0,"num_words":11,"start":1.92,"end":4.98},{"sentences":[{"text":"I'm 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She lost her pay on time and is confused about the payment date. She is also upset because she was supposed to receive a call before her last payday, but hasn't received one yet. Janine's financial account was supposed to receive a call before her last week's payday, but hasn't received one yet. The speaker apologizes for sending an email on Sunday and promises to call Janine on Monday."},"intents":{"segments":[{"text":"what what's the go with the dates on it, though? Like, it's for the last three months, which I was getting leave or pay to work. Like, it wasn't meant to kick in until, like, this month, till July. I'm just Hello?","start_word":79,"end_word":120,"intents":[{"intent":"Verify filing dates","confidence_score":0.00009594178}]},{"text":"And your policy is to age 65 if I'm not Yeah.","start_word":303,"end_word":313,"intents":[{"intent":"Confirm policy terms","confidence_score":0.0035884157}]},{"text":"you're like, oh, no. So last week's fortnightly pay was literally one week pay, not two. So Yes.","start_word":627,"end_word":644,"intents":[{"intent":"Resolve billing issue","confidence_score":0.0018236318}]},{"text":"I thought that his might have been at the bottom of yours. Yeah. Cool.","start_word":1100,"end_word":1113,"intents":[{"intent":"Request feedback","confidence_score":0.001423171}]},{"text":"So Like, because, because yeah, what's it wasn't what's meant the what's to start the until last date last you're week. technically paid for?","start_word":1216,"end_word":1239,"intents":[{"intent":"Discuss pay and leave schedule","confidence_score":0.000041896128}]},{"text":"want me to re oh, like, I'll resend it to him Yep.","start_word":1705,"end_word":1716,"intents":[{"intent":"Resend document","confidence_score":0.086983666}]},{"text":"What I might do is I might even send it by Adobe sign. That might come through a bit better. Yeah.","start_word":1795,"end_word":1815,"intents":[{"intent":"Send document","confidence_score":0.4019927}]},{"text":"just, you know, he's just probably doubly insured. Because I know there was a payment coming out for our super funds on the July 6, like, $2,200 or something, which I don't know whose policy that is, but it's someone's. Yeah.","start_word":1880,"end_word":1920,"intents":[{"intent":"Confirm insurance policy","confidence_score":0.028839933}]},{"text":"just, you know, he's just probably doubly insured. Because I know there was a payment coming out for our super funds on the July 6, like, $2,200 or something, which I don't know whose policy that is, but it's someone's. Yeah. Yeah.","start_word":1880,"end_word":1921,"intents":[{"intent":"Discuss insurance coverage","confidence_score":0.027747622}]},{"text":"But I will let you know once I hear from Veronica. I'll just Victoria. Victoria?","start_word":1986,"end_word":2000,"intents":[{"intent":"Schedule call with victoria","confidence_score":0.0066908677}]}]},"sentiments":{"segments":[{"text":"Hello. Janine speaking. Hi, Janine. It's Larissa from OC Financial. How are you doing?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.11965341120958328},{"text":"I'm good.","start_word":14,"end_word":15,"sentiment":"positive","sentiment_score":0.48837050795555115},{"text":"How are you doing?","start_word":16,"end_word":19,"sentiment":"neutral","sentiment_score":0.3156592547893524},{"text":"Good. That's Maddie good.","start_word":20,"end_word":23,"sentiment":"positive","sentiment_score":0.48842769861221313},{"text":"just let me know. She's like, I don't know why I can't transfer it. It's not going through. Nothing's happening. I was like, that's okay. I was like, That's I'll just alright. call her back. It's fine. It's too easy. Yeah. Now I great that we got that payment through, but know. I'm just Christ. what what's the go with the dates on it, though? Like, it's for the last three months, which I was getting leave or pay to work. Like, it wasn't meant to kick in until, like, this month, till July. I'm just Hello? concerned that they're gonna find something and they're gonna be like, oh, pay that money back. No. They I mean, And they then it's they they they're very like, much if shouldn't I wanna do be. another claim, then I have to lodge more paperwork, but I lost That's all the not paperwork to start from July. yeah. Don't get me wrong.","start_word":24,"end_word":182,"sentiment":"neutral","sentiment_score":-0.0998276099562645},{"text":"I also kinda kicked up a massive stink about the you should have heard me. I've I've I had a bit of rage.","start_word":183,"end_word":205,"sentiment":"negative","sentiment_score":-0.4970303177833557},{"text":"Larissa's back. She's feeling better, and she she raged. The ongoing forms, that's it's perfectly normal. And when I went back through all of the documents, the last time you filled out those ongoing claim forms was back in April. So the financials, yep, we we sent all that through recently, but there's ongoing claim forms. They have to be done generally every three to six months, But especially I thought at the the beginning. form in April was to start in July. That wasn't to start in April. It's to start the claim as a whole. And your policy is to age 65 if I'm not Yeah. Yeah. It is. Yeah. Yeah. yeah. Because Yeah. I'm like like, do you hear me wrong? This is off the top of my head right now. But yeah, so you're getting paid this amount of money now doesn't affect you because they've they will have taken into consideration the amount of money that you were getting paid during the last few months. So it's a top up of not whole of. I will 100% go back and confirm with them because Yeah. they've been given Because all of the financial pay slips and everything. because I thought it was, like, a maximum payment each month of, like, $9.06 ish, give or take. I didn't Yeah. think I'd have it to look was, at the policy again. you know, additional on top of what I would have been paid from work because I was using my personal leave from work, and all those dates were filled out that up until the Yes. end of June, I expect to get this much money This and much yeah. money. Yeah. That was all on Yeah. the financials. I'm I know. I did kinda look at that. I tried to call the claims assessor Victoria this morning, and I've tried again this afternoon. I need to find Yeah.","start_word":206,"end_word":527,"sentiment":"neutral","sentiment_score":-0.05858584683133949},{"text":"out because I'm very, very raged.","start_word":528,"end_word":533,"sentiment":"negative","sentiment_score":-0.5179254412651062},{"text":"You should have heard it. And Kaden was sitting there. We were having I an just argument.","start_word":534,"end_word":550,"sentiment":"neutral","sentiment_score":-0.2332143634557724},{"text":"I'm not angry at you.","start_word":551,"end_word":555,"sentiment":"negative","sentiment_score":-0.4506889581680298},{"text":"He's like, I do not. like, I didn't expect them to pay me any money now. I just wanted to know that come the middle of the month that there would be a payment because, like, my pay from work last week is was meant to be well, I thought that I had an extra week of personal leave, but it That's ended the least. a week early. And Yay. you're like, oh, no. So last week's fortnightly pay was literally one week pay, not two. So Yes.","start_word":556,"end_word":643,"sentiment":"neutral","sentiment_score":-0.17276690324599092},{"text":"that was Yeah. good.","start_word":644,"end_word":647,"sentiment":"positive","sentiment_score":0.46398019790649414},{"text":"And look, not that it's not an issue. Like, we're not skinned, but at the end of the day, I don't wanna get this It's wrong because I know it's a and two you still 60 wanna five keep everything policy, flowing? but but, yeah, it says paid me incorrectly now. I don't also want them Yeah. to come back and go, oh, by the Come way. back and pack. Yeah. Yeah. It's like, Pay we're it gonna pays check back. on my back. Yeah. Well, I'm gonna I'm I'm because it it's one of the questions I have because I I was aware of your financials, but, like, I'm not part of the assessment. Generally Yeah. speaking, I would get a call before the assessment's approved. But, anyway, assessment was Hello? earlier in a week. Are you still there? Yeah. I'm there now. Yeah. You just cut out from there. Yep. Cool. Sorry. I should generally speaking, the assessment would have been approved a little bit earlier in the week. It just takes them generally twenty four hours, forty eight hours to draw up the letter and close the file Yeah. and everything like that. I will not close it, but Yep. all the notes. I just generally would have gotten a phone call normally with most of my claims to say, hey. This has been approved, and that get allows me to answer like, ask all the questions that I need to ask. I haven't Yeah. been able to talk to your assessor to find out what is the happening and why, like, such a payment was put through and then what Yeah. and then find out exactly. Because I I wanted to basically during this phone call, be like, hey. Hey. You've been approved. How are we gonna have to do the ongoing Yep. claim forms? They're gonna be required every blah amount of months ongoing until we hit blah period of time. Yeah. Which is fine.","start_word":648,"end_word":977,"sentiment":"neutral","sentiment_score":-0.04334991239011288},{"text":"But I I'm don't okay have those with all answers.","start_word":978,"end_word":987,"sentiment":"negative","sentiment_score":-0.5032974481582642},{"text":"of that. Yeah. Because the other thing is is there was something in that email to me that said from Yeah. the And specialist as well, but he's said that he hasn't given me a return to work date. He's he's written a nine on that form. So did he start to do quarterly ones as yeah. well? He'll still have to he'll still have to do his quarterly Well, ones, it which wasn't will attached. just be There was only this is my form.","start_word":988,"end_word":1072,"sentiment":"neutral","sentiment_score":-0.12686434388160706},{"text":"That's why I'm confused.","start_word":1073,"end_word":1076,"sentiment":"negative","sentiment_score":-0.3369341790676117},{"text":"Like, it wasn't on there. They didn't send it to me. They just sent me mine. oh, No. stop it. They did too. I thought that his might have been at the bottom of yours. Yeah. Cool. So don't even worry. I'm gonna I'm I will have an answer. I'd like to give you a time frame, but I'm I'm calling Caden and I are both gonna spam call your claims Yeah. And look, assessor as I said, until I'm we get I'm answers. not concerned.","start_word":1077,"end_word":1162,"sentiment":"neutral","sentiment_score":-0.16413094103336334},{"text":"I just don't wanna, you know, be filling our paperwork out and have to.","start_word":1163,"end_word":1176,"sentiment":"negative","sentiment_score":-0.3643661439418793},{"text":"And, Absolutely. b, have them go, oh, wait a minute. We've now found out that you were actually paid for your last three months at work. We'd like our money Yes. back. Yes. I know. Yeah. Exactly. Yeah. So Like, because, because yeah, what's it wasn't what's meant the what's to start the until last date last you're week. technically paid for? At full at full hours? At full annual leave, I can send it to you. I was literally Always. paid one week out of my last fortnightly pay, which dropped last week. So to Cool. the end So of it last dropped week. last week, so you wouldn't sweet. So it Alright. was the week the Friday before that. I think, technically, it ran out, Okay. So which that would I be, thought like, it just Friday ran the nineteenth. out. Yeah. Yep. Cool. Alright. So that's the last date that Which, you accumulated again, I'm and not were paid any kind of leave. yeah. I'm not concerned about a week here or there, but I am concerned about twenty eight thousand dollars three months No.","start_word":1177,"end_word":1364,"sentiment":"neutral","sentiment_score":-0.04496894951196427},{"text":"being Jaime, paid if this I'm is just not a meant drop to in be.","start_word":1365,"end_word":1379,"sentiment":"negative","sentiment_score":-0.3711484968662262},{"text":"the ocean for you, Janine. It's fine. It's nothing. No. I'll tell you, I'm very thankful, but, you know, Yeah. till No. the That's email it. I will comes I through will go in back two weeks' to them time, and and I've paid my car off and they're like, Yeah. we don't have any back. I go, oh, sorry. I now own my car. Yeah. No. I'm kidding. But I'm I'm I'm happy. No. Yeah. No. I will I'll get back to you. Don't the money should land. Probably, it would have been paid today, so it'll land Yes. either tonight Probably tomorrow. or possibly tomorrow. It may it may even arrive over the weekend. Generally speaking, I Yep. see it same same day or next day.","start_word":1380,"end_word":1507,"sentiment":"neutral","sentiment_score":-0.02684670127928257},{"text":"But it's hard to wake up in the morning at the so I'll I'll keep touching base with Veronica. I'm gonna keep spam calling Veronica.","start_word":1508,"end_word":1532,"sentiment":"negative","sentiment_score":-0.41932928562164307},{"text":"Veronica? Yep. Nope. Victoria until she answers and gives me the answers I want. Aside from that, I did wanna touch base on something. Oh, Your that's husband. I was actually just gonna say, if they come back and go, Oh, this is because your financial said that you, yeah. you know my return last year said I had $290 for the year. Yeah. Like, if they come back and go, oh, it's because of x y zed. Okay. But thank you very much, then hang up. Let's not fight Yeah. them Yeah. on it. But yeah. Yeah. Thanks. Bye. That that wasn't my my You understanding know? as to how that policy works. But sure. I'm not If gonna they fight wouldn't. anything. No. Absolutely not. Just the important stuff. Yeah. Anyway, sorry I did cut you off. No. You're okay. Your husband, I sent him a third party authority to sign so Oh, I can it's look probably into going the to Zurich be spam. policy. Yeah. Do you Okay. want me to re oh, like, I'll resend it to him Yep. if he can sign that just because I know you're you're you're you're on the paperwork, and he's on the tool. He's literally Can you just sign that in title? the next room right now. So, yeah, if you send it to him this afternoon, if you can, I'll get him Yeah. to sign Yeah. it now Yeah. and I'll send it jump back this morning. off I'll jump off this call, and I'll I'll resend it. What I might do is I might even send it by Adobe sign. That might come through a bit better. Yeah. Yep. Might look Yeah. better spam. Cool. Yeah. Less likely chance of. So I'll have a look at that, get that sent, and then we'll get cracking on his side. I keep meaning to Perfect. bring it up with you every time I speak to you, but we talk about you, and then I forget about him. He matters That's alright. too, I It's guess. just, you know, he's just probably doubly insured. Because I know there was a payment coming out for our super funds on the July 6, like, $2,200 or something, which I don't know whose policy that is, but it's someone's. Yeah. Yeah. I'd It's have been to in look place at it for to confirm a year which now. one it So is, but yes. yeah. But anyway, it's someone's. Might be his. Who would know? He doesn't. That's for sure. No. That's okay. No. I'll, yeah, I'll get that through to him. Now I'll send it by Adobe sign, and then I'm looking from there. But I will let you know once I hear from Veronica. I'll just Victoria. Victoria? My lord. I'll get it eventually. Yep. And so I'll just I'll give you a call, and we'll do the same Yeah. with calls. I love emails, but I'll just call you, and we can run through it. Yeah. Perfect. Now if you do hear tomorrow, I'm not available tomorrow afternoon. I'm gonna go into some surgery. Yay. That's okay. Oh, no. Okay. That's fine. Yeah. I will You know. I will leave you alone tomorrow, and I'll call you Monday. Yep. And, also, Yep. I apologize profusely for sending you an email on Sunday. I was so unwell over like, for the last week to the point where Oh. I I slept Friday, Saturday, and Sunday away. And I think in a fever dream, I woke up, saw an email from you, must have emailed you back, and I hope it was coherent. It was fine. And I then was just it it wasn't a bad thing. It's just like, why are you answering emails on a Sunday? And, like, it's what I would used to do and put me yep. in a position. And I mean, then I so, yeah, don't. I get out. I passed back out and then, like, woke up. Must be Monday and was talking to my husband. I'm like, what day is it? And he's like, it's Monday. I was like, okay. The weekend's gone. And I opened phone and had a oh, Janine emailed me. Why'd I email her on a Sunday? What do you mean? And then I looked back to her and I was like, oh, good. See your dream. Happy days. Yeah. I Yeah. It I got was influenza fun. or something, but I was Oh, I was yeah. No. very, very No. Good. unwell.","start_word":1533,"end_word":2296,"sentiment":"neutral","sentiment_score":-0.04168742660589087},{"text":"So I Well, I'm glad to I hear that you're better now. have, so much, honestly, best sleep I've had in a while. Kudos to my husband.","start_word":2297,"end_word":2323,"sentiment":"positive","sentiment_score":0.39928945899009705},{"text":"He I didn't see my kids for a week, unfortunately, so it's like a school holiday, but I very, will.","start_word":2324,"end_word":2343,"sentiment":"neutral","sentiment_score":0.08524711430072784},{"text":"very much better now. I love it. I love it. I love it.","start_word":2344,"end_word":2356,"sentiment":"positive","sentiment_score":0.6701782941818237},{"text":"Well, I'm Yeah.","start_word":2357,"end_word":2359,"sentiment":"neutral","sentiment_score":0.3152138888835907},{"text":"glad that you're feeling better.","start_word":2360,"end_word":2364,"sentiment":"positive","sentiment_score":0.501304566860199},{"text":"So, yeah, well, yeah, Yes. just let Very, me know very much.","start_word":2365,"end_word":2376,"sentiment":"neutral","sentiment_score":0.18571101129055023},{"text":"how you go with them.","start_word":2377,"end_word":2381,"sentiment":"positive","sentiment_score":0.4204424321651459},{"text":"And, yeah, Yes. send No. that form I through, will let and I'll you know get once them I talk to to sign it. Victoria.","start_word":2382,"end_word":2406,"sentiment":"neutral","sentiment_score":0.06044069305062294},{"text":"Sounds good. Thanks, Okay.","start_word":2407,"end_word":2410,"sentiment":"positive","sentiment_score":0.6904774308204651},{"text":"Let Janine.","start_word":2411,"end_word":2412,"sentiment":"neutral","sentiment_score":0.23178914189338684},{"text":"me just I'll chat thanks to you for later.","start_word":2413,"end_word":2421,"sentiment":"positive","sentiment_score":0.39655372500419617},{"text":"that. Talk soon. Bye. Bye.","start_word":2422,"end_word":2426,"sentiment":"neutral","sentiment_score":0.16368095576763153}],"average":{"sentiment":"neutral","sentiment_score":-0.05398699481409767}}}}