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My name is Mary. May I have your name, please? Hello. Good morning.\n\nMay I have your name, please? I'm sorry. The call got disconnected. Yeah. I also left a voice message, and, yeah, we're just ringing up regarding your account as we are also sure.\n\nI'll take note of that on your account. Just give me one second. Also, I'm calling on behalf of Tom as she mentioned he mentioned that we're actually doing an update with our tools, and you can transfer or save your card on your portal through PayRep. Sure. Okay.\n\nThat's, acknowledgeable. No worries for that. But if in any case that you wanna update your account details on your account for added protection and security and also automatic payments on your account. You can no worries. No worries, Rochelle.\n\nSo I will yes. No worries, Rochelle. 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Michelle, you just hung up on me. Yeah. Well, I'll pay on I'll pay on Monday. No.\n\nI don't want to. I don't wanna do that. No. I don't want to. No.\n\nI don't want to. Okay. I don't want okay. Thank you. 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Mary informs Michelle that they are updating their account and she can transfer or save her card on their portal. Mary also mentions that they are calling on behalf of Tom and offers to help with updating account details for added protection and security."},"intents":{"segments":[{"text":"I also left a voice message, and, yeah, we're just ringing up regarding your account Yeah.","start_word":37,"end_word":52,"intents":[{"intent":"Resolve account issue","confidence_score":0.002781959}]}]},"sentiments":{"segments":[{"text":"You've reached Airtel. My name is Mary. May I have your name, please? Hello? Hello. Good morning. May I have your name, please? Michelle, you just hung up on me. I'm sorry. The call got disconnected. Yeah. I also left a voice message, and, yeah, we're just ringing up regarding your account Yeah. as Well, we are I'll also pay on I'll pay on Monday. sure. I'll take note of that on your account. Just give me one second. Also, I'm calling on behalf of Tom as she mentioned he mentioned that we're actually doing an update with our tools, and you can transfer or save your card on your portal No. through I PayRep.","start_word":0,"end_word":114,"sentiment":"neutral","sentiment_score":-0.04102442413568497},{"text":"don't want to.","start_word":115,"end_word":117,"sentiment":"negative","sentiment_score":-0.37854427099227905},{"text":"I don't wanna do Sure. that. Okay. That's, acknowledgeable. No worries for that. But if in any case that you wanna update your account details on your account for added protection and security and also automatic No.","start_word":118,"end_word":154,"sentiment":"neutral","sentiment_score":-0.06203510984778404},{"text":"payments on I your don't account.","start_word":155,"end_word":160,"sentiment":"negative","sentiment_score":-0.3333400785923004},{"text":"want to. You can no No. worries. I don't want No to. worries, Okay. Rochelle. So I I will don't want yes. okay. 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