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Okay. I think that's a gigahertz. Mhmm. So you mean the cable is connected to five I five port. Is that a port? A true laptop. Okay. The Wi Fi network? Mhmm. Okay. That's good because the the five g works better than the 2.4 g for faster speeds, good for streaming, gaming, video calls. This is best when you're close to the router because it doesn't travel as far as 2.4 g and can be weaker through walls. Yes. It is. But it, yeah, it really depends actually on the device, sir, if it can get the full 1,000 Mbps. Mhmm. Mhmm. Mhmm. Yes. I'm still here. Okay. Is it okay if I put you on hold? Let me just review your account for a while. Is it okay if I put you on hold for a while? Let me just review your account. Okay. Hang on. Hello, miss Raffy? Yes. Thank you for waiting. So upon coordinating also with the back end team, the slower speed you're experiencing is not caused by the network or the router. Your Internet service is fully proficient and running correctly at 1,000 over 1,000 Mbps. The network and router are working as expected, and optimal, optical levels are within specifications. However, even when the network and router are working prop perfectly, the speed that reaches your device depends on the device itself. This means that some laptops or computers or other connected devices may not be able to reach the full 1,000 Mbps. This can happen due to several factors like device hardware limitations. The Internet network card in the laptop may only support speeds lower than 1,000 Mbps. Also, device setting or software, Certain operating systems settings like firewalls or antivirus programs or background application can reduce the speed your device receives. Or it also might be the cable quality even when connected by Ethernet. Using an older or damaged cable below c a t five e standard may prevent full speeds. Sometimes it also about the device age. Older laptops may not support gigabyte speeds fully even when connected directly to the router. Or the device performance there's a device performance limit. High Internet speed requires the device to progress process large amounts of data quickly. Older CPUs or limited system memory can reduce the effective speed. So because of these factors, it's possible that your laptop may never reach the full 1,000 Mbps even though your Internet service is fully provisioned and functioning correctly. This is normal and depends on entirely on the device capability. So once we confirm your device is compatible compatibility mhmm. Okay. I see. I understand that. Yeah. But upon checking on your end, there's no fault with the network or the router. Thank you. We understand your decision. Regarding the disconnection, is it okay if I check your account first and coordinate it to the accounts department, then I'll get back to you? Okay. I will understand then. I'll take a note on that. So we'll coordinate this to our accounts department, then I'll get back to you to confirm the cancellation. Is it okay? Okay. Sure. So do you want the termination of the account with today also? Thank you. Okay. We're really sorry if if Eartel did not meet your expectation. Yeah. I understand. Mhmm. Yeah. I'll give you a callback then. 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Good morning. This is Maureen from Airtel, Texas. Yeah. Oh, yeah.\n\nYeah. No worries. I also did email you. Mhmm. Mhmm.\n\nSorry. On your router? Mhmm. Five g. Mhmm.\n\n55HZ? 5HGY I? Mhmm. Mhmm. Okay.\n\nI think that's a gigahertz. Mhmm. So you mean the cable is connected to five I five port. Is that a port? A true laptop.\n\nOkay. The Wi Fi network? Mhmm. Okay. That's good because the the five g works better than the 2.4 g for faster speeds, good for streaming, gaming, video calls.\n\nThis is best when you're close to the router because it doesn't travel as far as 2.4 g and can be weaker through walls. Yes. It is. But it, yeah, it really depends actually on the device, sir, if it can get the full 1,000 Mbps. Mhmm.\n\nMhmm. Mhmm. Yes. I'm still here. Okay.\n\nIs it okay if I put you on hold? Let me just review your account for a while. Is it okay if I put you on hold for a while? Let me just review your account. Okay.\n\nHang on. Hello, miss Raffy? Yes. Thank you for waiting. So upon coordinating also with the back end team, the slower speed you're experiencing is not caused by the network or the router.\n\nYour Internet service is fully proficient and running correctly at 1,000 over 1,000 Mbps. The network and router are working as expected, and optimal, optical levels are within specifications. However, even when the network and router are working prop perfectly, the speed that reaches your device depends on the device itself. This means that some laptops or computers or other connected devices may not be able to reach the full 1,000 Mbps. This can happen due to several factors like device hardware limitations.\n\nThe Internet network card in the laptop may only support speeds lower than 1,000 Mbps. Also, device setting or software, Certain operating systems settings like firewalls or antivirus programs or background application can reduce the speed your device receives. Or it also might be the cable quality even when connected by Ethernet. Using an older or damaged cable below c a t five e standard may prevent full speeds. Sometimes it also about the device age.\n\nOlder laptops may not support gigabyte speeds fully even when connected directly to the router. Or the device performance there's a device performance limit. High Internet speed requires the device to progress process large amounts of data quickly. Older CPUs or limited system memory can reduce the effective speed. So because of these factors, it's possible that your laptop may never reach the full 1,000 Mbps even though your Internet service is fully provisioned and functioning correctly.\n\nThis is normal and depends on entirely on the device capability. So once we confirm your device is compatible compatibility mhmm. Okay. I see. I understand that.\n\nYeah. But upon checking on your end, there's no fault with the network or the router. Thank you. We understand your decision. Regarding the disconnection, is it okay if I check your account first and coordinate it to the accounts department, then I'll get back to you?\n\nOkay. I will understand then. I'll take a note on that. So we'll coordinate this to our accounts department, then I'll get back to you to confirm the cancellation. Is it okay?\n\nOkay. Sure. So do you want the termination of the account with today also? Thank you. Okay.\n\nWe're really sorry if if Eartel did not meet your expectation. Yeah. I understand. Mhmm. Yeah.\n\nI'll give you a callback then. Really sorry again on behalf of Airtel, ma'am.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.1004849523305893},{"text":"Good morning.","start":2.1599998,"end":2.8,"sentiment":"neutral","sentiment_score":0.3032362759113312},{"text":"This is Maureen from Airtel, Texas.","start":2.8,"end":5.22,"sentiment":"neutral","sentiment_score":0.18236940850814184},{"text":"Yeah.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.0782831460237503},{"text":"Oh, yeah.","start":11.04,"end":11.7,"sentiment":"neutral","sentiment_score":-0.09313806891441345}],"sentiment":"neutral","sentiment_score":0.14109841361641884,"num_words":12,"start":1.8399999,"end":11.7},{"sentences":[{"text":"Yeah.","start":13.945,"end":14.1050005,"sentiment":"neutral","sentiment_score":0.011473815888166428},{"text":"No worries.","start":14.1050005,"end":14.765,"sentiment":"neutral","sentiment_score":0.03894401341676712},{"text":"I also did email you.","start":15.305,"end":17.065,"sentiment":"neutral","sentiment_score":0.03352432362735271},{"text":"Mhmm.","start":17.065,"end":17.565,"sentiment":"neutral","sentiment_score":0.019347304478287697},{"text":"Mhmm.","start":22.105,"end":22.605,"sentiment":"neutral","sentiment_score":0.015396539121866226}],"sentiment":"neutral","sentiment_score":0.029172730445861817,"num_words":10,"start":13.945,"end":22.605},{"sentences":[{"text":"Sorry.","start":36.93,"end":37.25,"sentiment":"neutral","sentiment_score":-0.0390937477350235},{"text":"On your router?","start":37.25,"end":38.15,"sentiment":"neutral","sentiment_score":-0.020184360444545746},{"text":"Mhmm.","start":40.05,"end":40.55,"sentiment":"neutral","sentiment_score":0.004477548878639936},{"text":"Five 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that's a gigahertz.","start":68.020004,"end":71.115005,"sentiment":"neutral","sentiment_score":0.014405864104628564},{"text":"Mhmm.","start":73.255005,"end":73.755005,"sentiment":"neutral","sentiment_score":0.016374442726373672},{"text":"So you mean the cable is connected to five I five port.","start":74.295006,"end":79.735,"sentiment":"neutral","sentiment_score":0.009515526238828897},{"text":"Is that a port?","start":79.735,"end":80.795006,"sentiment":"neutral","sentiment_score":0.013883942272514105},{"text":"A true laptop.","start":81.495,"end":82.6,"sentiment":"neutral","sentiment_score":0.015671245753765106}],"sentiment":"neutral","sentiment_score":0.0122055833786726,"num_words":25,"start":68.020004,"end":82.6},{"sentences":[{"text":"Okay.","start":84.34,"end":84.84,"sentiment":"neutral","sentiment_score":0.002015596255660057},{"text":"The Wi Fi network?","start":91.54,"end":93.64,"sentiment":"neutral","sentiment_score":0.01951611856929958},{"text":"Mhmm.","start":93.94,"end":94.44,"sentiment":"neutral","sentiment_score":0.018998032435774803},{"text":"Okay.","start":96.365,"end":96.865,"sentiment":"neutral","sentiment_score":0.06731337308883667},{"text":"That's good because the the five g works better than the 2.4 g for faster speeds, good for streaming, gaming, video calls.","start":97.325,"end":108.785,"sentiment":"neutral","sentiment_score":0.25487207485870883}],"sentiment":"neutral","sentiment_score":0.1990888663085884,"num_words":29,"start":84.34,"end":108.785},{"sentences":[{"text":"This is best when you're close to the router because it doesn't travel as far as 2.4 g and can be weaker through walls.","start":108.845,"end":116.45,"sentiment":"neutral","sentiment_score":-0.07521268865093589},{"text":"Yes.","start":136.34,"end":136.66,"sentiment":"neutral","sentiment_score":0.03721987828612328},{"text":"It 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here.","start":199.58,"end":200.48001,"sentiment":"neutral","sentiment_score":-0.04252296561996142},{"text":"Okay.","start":206.86,"end":207.36,"sentiment":"neutral","sentiment_score":-0.018553907051682472}],"sentiment":"neutral","sentiment_score":-0.03485487534531525,"num_words":7,"start":172.56,"end":207.36},{"sentences":[{"text":"Is it okay if I put you on hold?","start":209.01501,"end":210.615,"sentiment":"neutral","sentiment_score":-0.04288427924944295},{"text":"Let me just review your account for a while.","start":210.615,"end":213.43501,"sentiment":"neutral","sentiment_score":-0.029127128422260284},{"text":"Is it okay if I put you on hold for a while?","start":217.095,"end":219.255,"sentiment":"neutral","sentiment_score":-0.10935801888505618},{"text":"Let me just review your account.","start":219.255,"end":220.955,"sentiment":"neutral","sentiment_score":-0.006858949549496174},{"text":"Okay.","start":222.375,"end":222.695,"sentiment":"neutral","sentiment_score":0.01454473938792944}],"sentiment":"neutral","sentiment_score":-0.05370291496148786,"num_words":37,"start":209.01501,"end":222.695},{"sentences":[{"text":"Hang on.","start":222.695,"end":223.43501,"sentiment":"neutral","sentiment_score":0.004510742612183094},{"text":"Hello, miss Raffy?","start":519.79,"end":520.93,"sentiment":"neutral","sentiment_score":0.040275550136963524},{"text":"Yes.","start":523.31,"end":523.81,"sentiment":"neutral","sentiment_score":0.12460893392562866},{"text":"Thank you for waiting.","start":524.02997,"end":525.25,"sentiment":"positive","sentiment_score":0.3460659608244896},{"text":"So upon coordinating also with the back end team, the slower speed you're experiencing is not caused by the network or the router.","start":525.885,"end":538.385,"sentiment":"neutral","sentiment_score":-0.18122261519665303}],"sentiment":"neutral","sentiment_score":-0.07664846171709624,"num_words":33,"start":222.695,"end":538.385},{"sentences":[{"text":"Your Internet service is fully proficient and running correctly at 1,000 over 1,000 Mbps.","start":539.13,"end":546.67004,"sentiment":"neutral","sentiment_score":0.1617844541157995},{"text":"The network and router are working as expected, and optimal, optical levels are within specifications.","start":547.61005,"end":554.635,"sentiment":"neutral","sentiment_score":0.13555597563584645},{"text":"However, even when the network and router are working prop perfectly, the speed that reaches your device depends on the device itself.","start":555.735,"end":565.275,"sentiment":"negative","sentiment_score":-0.3391460989686576},{"text":"This means that some laptops or computers or other connected devices may not be able to reach the full 1,000 Mbps.","start":566.33997,"end":575.8,"sentiment":"negative","sentiment_score":-0.4147962991680418},{"text":"This can happen due to several factors like device hardware limitations.","start":576.9,"end":582.315,"sentiment":"negative","sentiment_score":-0.44842930002646014}],"sentiment":"neutral","sentiment_score":-0.20248598515628333,"num_words":83,"start":539.13,"end":582.315},{"sentences":[{"text":"The Internet network card in the laptop may only support speeds lower than 1,000 Mbps.","start":583.735,"end":590.475,"sentiment":"negative","sentiment_score":-0.3577077527840932},{"text":"Also, device setting or software, Certain operating systems settings like firewalls or antivirus programs or background application can reduce the speed your device receives.","start":601.72003,"end":616.815,"sentiment":"neutral","sentiment_score":-0.3322366022815307},{"text":"Or it also might be the cable quality even when connected by Ethernet.","start":618.16003,"end":624.02,"sentiment":"neutral","sentiment_score":-0.08413165979660474},{"text":"Using an older or damaged cable below c a t five e standard may prevent full speeds.","start":624.64,"end":632.26,"sentiment":"negative","sentiment_score":-0.44036766185480003},{"text":"Sometimes it also about the device age.","start":633.63495,"end":636.375,"sentiment":"neutral","sentiment_score":-0.24210794482912337}],"sentiment":"neutral","sentiment_score":-0.31071068670012447,"num_words":76,"start":583.735,"end":636.375},{"sentences":[{"text":"Older laptops may not support gigabyte speeds fully even when connected directly to the router.","start":637.15497,"end":644.295,"sentiment":"neutral","sentiment_score":-0.3304701387882233},{"text":"Or the device performance there's a device performance limit.","start":644.675,"end":648.535,"sentiment":"neutral","sentiment_score":-0.30062059064706165},{"text":"High Internet speed requires the device to progress process large amounts of data quickly.","start":649.33997,"end":656.48,"sentiment":"neutral","sentiment_score":-0.3313941316945212},{"text":"Older CPUs or limited system memory can reduce the effective speed.","start":657.1,"end":662.39996,"sentiment":"negative","sentiment_score":-0.4995082345875827},{"text":"So because of these factors, it's possible that your laptop may never reach the full 1,000 Mbps even though your Internet service is fully provisioned and functioning correctly.","start":662.915,"end":675.25494,"sentiment":"negative","sentiment_score":-0.37968760409525465}],"sentiment":"negative","sentiment_score":-0.36919478878572387,"num_words":77,"start":637.15497,"end":675.25494},{"sentences":[{"text":"This is normal and depends on entirely on the device capability.","start":675.91003,"end":679.69,"sentiment":"neutral","sentiment_score":-0.10697799853303215},{"text":"So once we confirm your device is compatible compatibility mhmm.","start":680.47003,"end":686.81,"sentiment":"neutral","sentiment_score":0.03709645271301269},{"text":"Okay.","start":728.155,"end":728.47504,"sentiment":"neutral","sentiment_score":-0.10904765129089355},{"text":"I see.","start":728.47504,"end":728.955,"sentiment":"neutral","sentiment_score":-0.10574861243367195},{"text":"I understand that.","start":728.955,"end":730.175,"sentiment":"neutral","sentiment_score":-0.07082381099462509}],"sentiment":"neutral","sentiment_score":-0.04958554688427183,"num_words":27,"start":675.91003,"end":730.175},{"sentences":[{"text":"Yeah.","start":730.52997,"end":730.76996,"sentiment":"neutral","sentiment_score":-0.057784274220466614},{"text":"But upon checking on your end, there's no fault with the network or the router.","start":730.76996,"end":736.55,"sentiment":"neutral","sentiment_score":-0.1921867142120997},{"text":"Thank you.","start":748.34503,"end":748.905,"sentiment":"neutral","sentiment_score":0.2792661637067795},{"text":"We understand your decision.","start":748.905,"end":750.525,"sentiment":"neutral","sentiment_score":0.08721696585416794},{"text":"Regarding the disconnection, is it okay if I check your account first and coordinate it to the accounts department, then I'll get back to you?","start":752.34503,"end":761.645,"sentiment":"neutral","sentiment_score":-0.020767509737052024}],"sentiment":"neutral","sentiment_score":-0.054305798723362386,"num_words":47,"start":730.52997,"end":761.645},{"sentences":[{"text":"Okay.","start":787.28503,"end":787.685,"sentiment":"neutral","sentiment_score":-0.0634254589676857},{"text":"I will understand then.","start":787.685,"end":788.965,"sentiment":"neutral","sentiment_score":-0.011579315178096296},{"text":"I'll take a note on that.","start":788.965,"end":790.32,"sentiment":"neutral","sentiment_score":0.036468436320622764},{"text":"So we'll coordinate this to our accounts department, then I'll get back to you to confirm the cancellation.","start":791.52,"end":797.06,"sentiment":"neutral","sentiment_score":0.04193815940784083},{"text":"Is it okay?","start":797.28,"end":798.10004,"sentiment":"neutral","sentiment_score":0.03764556969205538}],"sentiment":"neutral","sentiment_score":0.030527858645655215,"num_words":32,"start":787.28503,"end":798.10004},{"sentences":[{"text":"Okay.","start":800.24,"end":800.74,"sentiment":"neutral","sentiment_score":0.029873531311750412},{"text":"Sure.","start":800.8,"end":801.3,"sentiment":"neutral","sentiment_score":0.03414810448884964},{"text":"So do you want the termination of the account with today also?","start":801.60004,"end":806.26,"sentiment":"neutral","sentiment_score":0.02589462324976921},{"text":"Thank you.","start":808.855,"end":809.595,"sentiment":"neutral","sentiment_score":0.18806996941566467},{"text":"Okay.","start":809.89496,"end":810.39496,"sentiment":"neutral","sentiment_score":-0.06063562631607056}],"sentiment":"neutral","sentiment_score":0.0406036133713582,"num_words":17,"start":800.24,"end":810.39496},{"sentences":[{"text":"We're really sorry if if Eartel did not meet your expectation.","start":810.535,"end":813.995,"sentiment":"negative","sentiment_score":-0.4129714613611048},{"text":"Yeah.","start":850.17,"end":850.49,"sentiment":"neutral","sentiment_score":-0.15452086925506592},{"text":"I 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Hi, Marin. I'm Astraffy. Sorry. The phone call was dropped, and I could not get you as soon as you receive your call. So, yeah, I read yeah. I read the email, and I can see that in the in the port and my device, like, my modem, it is indicating that five GBE. What is this? My router? Yeah. In the port of yeah. In the port where where we actually connect the cable. It is actually indicating five GBE. Five g like five g, GFor actually god, b for bold, e for elephant, Rico. Yes. And Yes. It's this is the port. Yeah. Not laptop. My my my device, like, my Internet. My my my Wi Fi. Yeah. Yeah. Yeah. Okay. And is it, like I don't know that what is the 2.5 z. I just know that our my connection is MBP thousand. Is it is is it this this modem suitable for the thousand MBP? It is. Mhmm. Okay. And then what is the issue? And my my you are you want to see my laptop, like, the adapter connector, like what's it called? Like dock? Dock is but I didn't actually connect it with the with dock. I just directly connect with the my laptop work laptop. Then it it is it mean that mean that from my end, I am okay. Or or what? Actually, I'm not understanding you. Hello? Are you there? Yeah. So can you little bit more. Sorry. I didn't get you. Okay. Yes. Hello? My device is compatible. Okay? My device is very high resolution device, And I tried with your connection where at first I I take a 500 MBP. It it doesn't support. Then then I I move to the thousand MBP. And thousand MBP is is also not support thing. Okay? My device, my laptop is updated, and my other colleagues, they are using the same laptop with the 501,000 MBP. Okay? Just my one with your connection, it is not actually working. Can you then I I don't want to actually then go with the Airtel. I want to disconnect my my connection from Airtel. Yes. And and I want the I don't want to pay for the $120, which actually would cost because I could not use the Internet, and I had to wait. I'd like since I take this line, I had, like, several issues, and the issues actually didn't solve. So I don't want to pay. Yeah. It's okay. Yeah. Today. From today. No. You are okay. If you see that you have the professionalism, you are really good employee for the Airtel. But the service of the Airtel, actually, it is actually not good. Because since I I actually kind of this since I take this, actually, service, they didn't help me out. But you are trying to help me, but the other team is not actually helping even you. That is why I am still in trouble. Okay? So I will I will provide definitely, I will provide pretty like, what I experienced, I will provide this actual review. And I'm I'm really, really not actually I satisfied because I mentioned that see that I had surgery, and I have the limitation for the movement. And I need these these things and, like, these things to solve as soon as possible, but it takes, like, four days. To leave the Thursday, and it is it started from the from the last Friday, not before that. So since I take this connection so very disappointing. Very disappointing. Now I have to search the another provider, and and I have to go for with them. Okay then. Thank you. And I will wait for your email. Okay? Termination details. Okay. Thank you. Okay. No problem. Take care. 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Marin. Hi, Marin. I'm Astraffy. Sorry. The phone call was dropped, and I could not get you as soon as you receive your call.\n\nSo, yeah, I read yeah. I read the email, and I can see that in the in the port and my device, like, my modem, it is indicating that five GBE. What is this? My router? Yeah.\n\nIn the port of yeah. In the port where where we actually connect the cable. It is actually indicating five GBE. Five g like five g, GFor actually god, b for bold, e for elephant, Rico. Yes.\n\nAnd Yes. It's this is the port. Yeah. Not laptop. My my my device, like, my Internet.\n\nMy my my Wi Fi. Yeah. Yeah. Yeah. Okay.\n\nAnd is it, like I don't know that what is the 2.5 z. I just know that our my connection is MBP thousand. Is it is is it this this modem suitable for the thousand MBP? It is. Mhmm.\n\nOkay. And then what is the issue? And my my you are you want to see my laptop, like, the adapter connector, like what's it called? Like dock? Dock is but I didn't actually connect it with the with dock.\n\nI just directly connect with the my laptop work laptop. Then it it is it mean that mean that from my end, I am okay. Or or what? Actually, I'm not understanding you. Hello?\n\nAre you there? Yeah. So can you little bit more. Sorry. I didn't get you.\n\nOkay. Yes. Hello? My device is compatible. Okay?\n\nMy device is very high resolution device, And I tried with your connection where at first I I take a 500 MBP. It it doesn't support. Then then I I move to the thousand MBP. And thousand MBP is is also not support thing. Okay?\n\nMy device, my laptop is updated, and my other colleagues, they are using the same laptop with the 501,000 MBP. Okay? Just my one with your connection, it is not actually working. Can you then I I don't want to actually then go with the Airtel. I want to disconnect my my connection from Airtel.\n\nYes. And and I want the I don't want to pay for the $120, which actually would cost because I could not use the Internet, and I had to wait. I'd like since I take this line, I had, like, several issues, and the issues actually didn't solve. So I don't want to pay. Yeah.\n\nIt's okay. Yeah. Today. From today. No.\n\nYou are okay. If you see that you have the professionalism, you are really good employee for the Airtel. But the service of the Airtel, actually, it is actually not good. Because since I I actually kind of this since I take this, actually, service, they didn't help me out. But you are trying to help me, but the other team is not actually helping even you.\n\nThat is why I am still in trouble. Okay? So I will I will provide definitely, I will provide pretty like, what I experienced, I will provide this actual review. And I'm I'm really, really not actually I satisfied because I mentioned that see that I had surgery, and I have the limitation for the movement. And I need these these things and, like, these things to solve as soon as possible, but it takes, like, four days.\n\nTo leave the Thursday, and it is it started from the from the last Friday, not before that. So since I take this connection so very disappointing. Very disappointing. Now I have to search the another provider, and and I have to go for with them. Okay then.\n\nThank you. And I will wait for your email. Okay? Termination details. Okay.\n\nThank you. Okay. No problem. Take care. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Marin.","start":4.24,"end":5.06,"sentiment":"neutral","sentiment_score":0.16879843175411224},{"text":"Hi, Marin.","start":6.48,"end":7.2,"sentiment":"neutral","sentiment_score":0.05812131613492966},{"text":"I'm Astraffy.","start":7.2,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.05526745319366455},{"text":"Sorry.","start":7.9199996,"end":8.4,"sentiment":"neutral","sentiment_score":-0.12668736279010773},{"text":"The phone call was dropped, and I could not get you as soon as you receive your call.","start":8.4,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.16242882423102856}],"sentiment":"neutral","sentiment_score":-0.09944127187132835,"num_words":25,"start":4.24,"end":13.059999},{"sentences":[{"text":"So, yeah, I read yeah.","start":13.84,"end":19.975,"sentiment":"neutral","sentiment_score":0.025321460515260696},{"text":"I read the email, and I can see that in the in the port and my device, like, my modem, it is indicating that five GBE.","start":19.975,"end":32.14,"sentiment":"neutral","sentiment_score":0.01368166903893535},{"text":"What is this?","start":32.52,"end":33.42,"sentiment":"neutral","sentiment_score":-0.01292200634876887},{"text":"My router?","start":38.84,"end":39.579998,"sentiment":"neutral","sentiment_score":-0.015176631510257721},{"text":"Yeah.","start":39.8,"end":40.28,"sentiment":"neutral","sentiment_score":0.0061833541840314865}],"sentiment":"neutral","sentiment_score":0.011334993775833297,"num_words":37,"start":13.84,"end":40.28},{"sentences":[{"text":"In the port of yeah.","start":40.28,"end":42.515,"sentiment":"neutral","sentiment_score":0.006667238660156727},{"text":"In the port where where we actually connect the cable.","start":42.515,"end":45.815,"sentiment":"neutral","sentiment_score":0.008364216517657041},{"text":"It is actually indicating five GBE.","start":47.475,"end":50.375,"sentiment":"neutral","sentiment_score":0.012410539406118914},{"text":"Five g like five g, GFor actually god, b for bold, e for elephant, Rico.","start":56.355,"end":65.21,"sentiment":"neutral","sentiment_score":-0.0012005673799042901},{"text":"Yes.","start":72.31,"end":72.81,"sentiment":"neutral","sentiment_score":0.031919337809085846}],"sentiment":"neutral","sentiment_score":0.005550065460124028,"num_words":37,"start":40.28,"end":72.81},{"sentences":[{"text":"And Yes.","start":74.424995,"end":81.465,"sentiment":"neutral","sentiment_score":0.01748046139255166},{"text":"It's this is the port.","start":81.465,"end":82.924995,"sentiment":"neutral","sentiment_score":0.013310040533542632},{"text":"Yeah.","start":83.064995,"end":83.564995,"sentiment":"neutral","sentiment_score":-0.007405222393572331},{"text":"Not laptop.","start":83.625,"end":84.424995,"sentiment":"neutral","sentiment_score":-0.02978124190121889},{"text":"My my my device, like, my Internet.","start":84.424995,"end":89.01,"sentiment":"neutral","sentiment_score":0.012064472639134951}],"sentiment":"neutral","sentiment_score":0.006999689866514767,"num_words":17,"start":74.424995,"end":89.01},{"sentences":[{"text":"My my my Wi Fi.","start":91.55,"end":93.490005,"sentiment":"neutral","sentiment_score":0.015259498357772827},{"text":"Yeah.","start":93.630005,"end":94.11,"sentiment":"neutral","sentiment_score":0.019009703770279884},{"text":"Yeah.","start":94.11,"end":94.61,"sentiment":"neutral","sentiment_score":0.036484189331531525},{"text":"Yeah.","start":104.025,"end":104.265,"sentiment":"neutral","sentiment_score":0.10607883334159852},{"text":"Okay.","start":104.265,"end":104.765,"sentiment":"neutral","sentiment_score":0.17183449864387512}],"sentiment":"neutral","sentiment_score":0.04552274631957213,"num_words":9,"start":91.55,"end":104.765},{"sentences":[{"text":"And is it, like I don't know that what is the 2.5 z.","start":118.27,"end":123.25,"sentiment":"neutral","sentiment_score":-0.044106559039881595},{"text":"I just know that our my connection is MBP thousand.","start":123.39,"end":129.105,"sentiment":"neutral","sentiment_score":0.013898888975381852},{"text":"Is it is is it this this modem suitable for the thousand MBP?","start":129.105,"end":133.525,"sentiment":"neutral","sentiment_score":0.07371009313143216},{"text":"It is.","start":137.98,"end":147.38,"sentiment":"neutral","sentiment_score":-0.05249517410993576},{"text":"Mhmm.","start":147.38,"end":147.82,"sentiment":"neutral","sentiment_score":-0.021376412361860275}],"sentiment":"neutral","sentiment_score":0.010191489034929337,"num_words":39,"start":118.27,"end":147.82},{"sentences":[{"text":"Okay.","start":147.82,"end":148.32,"sentiment":"neutral","sentiment_score":-0.006597600877285004},{"text":"And then what is the issue?","start":149.18001,"end":151.18001,"sentiment":"neutral","sentiment_score":-0.0824335590004921},{"text":"And my my you are you want to see my laptop, like, the adapter connector, like what's it called?","start":151.18001,"end":159.435,"sentiment":"neutral","sentiment_score":-0.06237559216587167},{"text":"Like dock?","start":159.435,"end":160.495,"sentiment":"neutral","sentiment_score":-0.05271397531032562},{"text":"Dock is but I didn't actually connect it with the with dock.","start":161.275,"end":166.335,"sentiment":"neutral","sentiment_score":-0.15713279073437056}],"sentiment":"neutral","sentiment_score":-0.09193391613662243,"num_words":40,"start":147.82,"end":166.335},{"sentences":[{"text":"I just directly connect with the my laptop work laptop.","start":167.0,"end":172.78,"sentiment":"neutral","sentiment_score":-0.05909129679203033},{"text":"Then it it is it mean that mean that from my end, I am okay.","start":175.71999,"end":185.92499,"sentiment":"neutral","sentiment_score":-0.057933788001537326},{"text":"Or or what?","start":190.22499,"end":190.86499,"sentiment":"neutral","sentiment_score":-0.0496214951078097},{"text":"Actually, I'm not understanding you.","start":190.86499,"end":192.64499,"sentiment":"neutral","sentiment_score":-0.2551714599132538},{"text":"Hello?","start":197.77,"end":197.93,"sentiment":"neutral","sentiment_score":-0.1104348450899124}],"sentiment":"neutral","sentiment_score":-0.08809048288008746,"num_words":34,"start":167.0,"end":197.93},{"sentences":[{"text":"Are you there?","start":197.93,"end":198.83,"sentiment":"neutral","sentiment_score":-0.09787213057279587},{"text":"Yeah.","start":201.20999,"end":201.70999,"sentiment":"neutral","sentiment_score":-0.025194233283400536},{"text":"So can you little bit more.","start":202.48999,"end":204.67,"sentiment":"neutral","sentiment_score":-0.029097827151417732},{"text":"Sorry.","start":214.265,"end":214.665,"sentiment":"neutral","sentiment_score":-0.10064247250556946},{"text":"I didn't get you.","start":214.665,"end":221.165,"sentiment":"neutral","sentiment_score":-0.08717753738164902}],"sentiment":"neutral","sentiment_score":-0.06285001399616401,"num_words":15,"start":197.93,"end":221.165},{"sentences":[{"text":"Okay.","start":221.305,"end":221.805,"sentiment":"neutral","sentiment_score":0.01324713695794344},{"text":"Yes.","start":521.46497,"end":521.865,"sentiment":"neutral","sentiment_score":0.03858471289277077},{"text":"Hello?","start":521.865,"end":522.365,"sentiment":"neutral","sentiment_score":0.03771965205669403},{"text":"My device is compatible.","start":685.23004,"end":686.61005,"sentiment":"neutral","sentiment_score":0.04874717490747571},{"text":"Okay?","start":686.91003,"end":687.41003,"sentiment":"neutral","sentiment_score":-0.016450639814138412}],"sentiment":"neutral","sentiment_score":0.03351119521539658,"num_words":8,"start":221.305,"end":687.41003},{"sentences":[{"text":"My device is very high resolution device, And I tried with your connection where at first I I take a 500 MBP.","start":687.47003,"end":695.935,"sentiment":"neutral","sentiment_score":-0.10868641666390678},{"text":"It it doesn't support.","start":696.235,"end":697.775,"sentiment":"neutral","sentiment_score":-0.25390035286545753},{"text":"Then then I I move to the thousand MBP.","start":698.315,"end":702.815,"sentiment":"neutral","sentiment_score":-0.14818659838702944},{"text":"And thousand MBP is is also not support thing.","start":703.26,"end":706.38,"sentiment":"neutral","sentiment_score":-0.2767282591925727},{"text":"Okay?","start":706.38,"end":706.88,"sentiment":"neutral","sentiment_score":-0.1582854390144348}],"sentiment":"neutral","sentiment_score":-0.16420492745108076,"num_words":45,"start":687.47003,"end":706.88},{"sentences":[{"text":"My device, my laptop is updated, and my other colleagues, they are using the same laptop with the 501,000 MBP.","start":707.26,"end":716.91504,"sentiment":"neutral","sentiment_score":-0.12956022545695306},{"text":"Okay?","start":717.215,"end":717.715,"sentiment":"neutral","sentiment_score":-0.08728739619255066},{"text":"Just my one with your connection, it is not actually working.","start":717.935,"end":721.555,"sentiment":"neutral","sentiment_score":-0.3140071657570926},{"text":"Can you then I I don't want to actually then go with the Airtel.","start":738.13,"end":742.20996,"sentiment":"neutral","sentiment_score":-0.30915337588105885},{"text":"I want to disconnect my my connection from Airtel.","start":742.20996,"end":746.03503,"sentiment":"neutral","sentiment_score":-0.2692154265112347}],"sentiment":"neutral","sentiment_score":-0.23424830599264665,"num_words":55,"start":707.26,"end":746.03503},{"sentences":[{"text":"Yes.","start":762.71,"end":763.11005,"sentiment":"neutral","sentiment_score":-0.06700847297906876},{"text":"And and I want the I don't want to pay for the $120, which actually would cost because I could not use the Internet, and I had to wait.","start":763.11005,"end":774.52496,"sentiment":"negative","sentiment_score":-0.384408570569137},{"text":"I'd like since I take this line, I had, like, several issues, and the issues actually didn't solve.","start":774.745,"end":784.2,"sentiment":"negative","sentiment_score":-0.42332079509894055},{"text":"So I don't want to pay.","start":784.44,"end":785.98004,"sentiment":"negative","sentiment_score":-0.5327060520648956},{"text":"Yeah.","start":799.0,"end":799.32,"sentiment":"neutral","sentiment_score":0.014610307291150091}],"sentiment":"negative","sentiment_score":-0.4002955879338763,"num_words":55,"start":762.71,"end":799.32},{"sentences":[{"text":"It's okay.","start":799.32,"end":800.14,"sentiment":"neutral","sentiment_score":0.03363269194960594},{"text":"Yeah.","start":807.135,"end":807.615,"sentiment":"neutral","sentiment_score":0.0120479678735137},{"text":"Today.","start":807.615,"end":808.115,"sentiment":"neutral","sentiment_score":0.022212427109479904},{"text":"From today.","start":808.175,"end":808.995,"sentiment":"neutral","sentiment_score":0.030751663260161877},{"text":"No.","start":815.62,"end":815.94,"sentiment":"neutral","sentiment_score":-0.31438761949539185}],"sentiment":"neutral","sentiment_score":-0.021622644870408943,"num_words":7,"start":799.32,"end":815.94},{"sentences":[{"text":"You are okay.","start":815.94,"end":816.9,"sentiment":"neutral","sentiment_score":-0.2692972073952357},{"text":"If you see that you have the professionalism, you are really good employee for the Airtel.","start":816.9,"end":822.52,"sentiment":"neutral","sentiment_score":-0.1491403505206108},{"text":"But the service of the Airtel, actually, it is actually not good.","start":822.82,"end":829.4,"sentiment":"negative","sentiment_score":-0.7172468105951945},{"text":"Because since I I actually kind of this since I take this, actually, service, they didn't help me out.","start":829.46,"end":839.86505,"sentiment":"negative","sentiment_score":-0.5476950736422288},{"text":"But you are trying to help me, but the other team is not actually helping even you.","start":839.92505,"end":846.35,"sentiment":"negative","sentiment_score":-0.6231966193984536}],"sentiment":"negative","sentiment_score":-0.48957683412886377,"num_words":67,"start":815.94,"end":846.35},{"sentences":[{"text":"That is why I am still in trouble.","start":846.35,"end":848.93,"sentiment":"negative","sentiment_score":-0.6093510948121548},{"text":"Okay?","start":850.26996,"end":850.76996,"sentiment":"neutral","sentiment_score":-0.12834912538528442},{"text":"So I will I will provide definitely, I will provide pretty like, what I experienced, I will provide this actual review.","start":851.95,"end":861.14496,"sentiment":"neutral","sentiment_score":-0.14772807877688182},{"text":"And I'm I'm really, really not actually I satisfied because I mentioned that see that I had surgery, and I have the limitation for the movement.","start":861.925,"end":874.68,"sentiment":"negative","sentiment_score":-0.4872411707272896},{"text":"And I need these these things and, like, these things to solve as soon as possible, but it takes, like, four days.","start":874.68,"end":885.02,"sentiment":"negative","sentiment_score":-0.4590040865269574}],"sentiment":"negative","sentiment_score":-0.3957924087269184,"num_words":78,"start":846.35,"end":885.02},{"sentences":[{"text":"To leave the Thursday, and it is it started from the from the last Friday, not before that.","start":885.935,"end":895.955,"sentiment":"negative","sentiment_score":-0.370237304104699},{"text":"So since I take this connection so very disappointing.","start":897.615,"end":902.0,"sentiment":"negative","sentiment_score":-0.6044219003783332},{"text":"Very disappointing.","start":902.3,"end":903.2,"sentiment":"negative","sentiment_score":-0.6887252330780029},{"text":"Now I have to search the another provider, and and I have to go for with them.","start":903.82,"end":911.92,"sentiment":"negative","sentiment_score":-0.48059577451032753},{"text":"Okay then.","start":913.82495,"end":914.64496,"sentiment":"neutral","sentiment_score":-0.04039980098605156}],"sentiment":"negative","sentiment_score":-0.4527593085852762,"num_words":48,"start":885.935,"end":914.64496},{"sentences":[{"text":"Thank you.","start":914.70496,"end":915.26495,"sentiment":"neutral","sentiment_score":0.06346128508448601},{"text":"And I will wait for your email.","start":915.26495,"end":917.605,"sentiment":"neutral","sentiment_score":0.02204367837735585},{"text":"Okay?","start":917.665,"end":918.165,"sentiment":"neutral","sentiment_score":0.012296312488615513},{"text":"Termination details.","start":918.305,"end":919.6229,"sentiment":"neutral","sentiment_score":-0.0027929232455790043},{"text":"Okay.","start":919.8629,"end":920.3629,"sentiment":"neutral","sentiment_score":0.002407618798315525}],"sentiment":"neutral","sentiment_score":0.02233433873894123,"num_words":13,"start":914.70496,"end":920.3629},{"sentences":[{"text":"Thank you.","start":920.58295,"end":921.32294,"sentiment":"neutral","sentiment_score":0.10972053557634354},{"text":"Okay.","start":925.0629,"end":925.46295,"sentiment":"neutral","sentiment_score":-0.09362898766994476},{"text":"No problem.","start":925.46295,"end":926.20294,"sentiment":"neutral","sentiment_score":0.21447408199310303},{"text":"Take care.","start":927.38293,"end":928.1229,"sentiment":"neutral","sentiment_score":0.29951952397823334},{"text":"Bye.","start":928.1829,"end":928.6829,"sentiment":"neutral","sentiment_score":-0.09425563365221024}],"sentiment":"neutral","sentiment_score":0.1324429577216506,"num_words":8,"start":920.58295,"end":928.6829}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from\n\nChannel 1: Hi,\n\nChannel 0: Airtel,\n\nChannel 1: Marin.\n\nChannel 0: Texas. Yeah.\n\nChannel 1: Hi, Marin. I'm Astraffy. Sorry. The phone call was dropped, and I could not get\n\nChannel 0: Oh,\n\nChannel 1: you\n\nChannel 0: yeah.\n\nChannel 1: as soon as you receive your call. So,\n\nChannel 0: Yeah. No worries.\n\nChannel 1: yeah,\n\nChannel 0: I\n\nChannel 1: I\n\nChannel 0: also\n\nChannel 1: read\n\nChannel 0: did email you. Mhmm.\n\nChannel 1: yeah. I read the email, and I can\n\nChannel 0: Mhmm.\n\nChannel 1: see that in the in the port and my device, like, my modem, it is indicating that five GBE. What is this?\n\nChannel 0: Sorry. On your router?\n\nChannel 1: My router? Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: In the port\n\nChannel 0: Five g.\n\nChannel 1: of yeah. In the port where where we actually connect the cable. It is actually indicating five GBE.\n\nChannel 0: Mhmm. 55HZ? 5HGY\n\nChannel 1: Five g like five g, GFor actually god,\n\nChannel 0: I?\n\nChannel 1: b\n\nChannel 0: Mhmm.\n\nChannel 1: for bold, e for\n\nChannel 0: Mhmm.\n\nChannel 1: elephant, Rico.\n\nChannel 0: Okay. I think that's a gigahertz.\n\nChannel 1: Yes.\n\nChannel 0: Mhmm. So\n\nChannel 1: And\n\nChannel 0: you mean the cable is connected to five I five port. Is that a port?\n\nChannel 1: Yes. It's\n\nChannel 0: A true\n\nChannel 1: this is\n\nChannel 0: laptop.\n\nChannel 1: the port. Yeah. Not laptop.\n\nChannel 0: Okay.\n\nChannel 1: My my my device, like, my Internet.\n\nChannel 0: The\n\nChannel 1: My\n\nChannel 0: Wi\n\nChannel 1: my\n\nChannel 0: Fi\n\nChannel 1: my Wi Fi.\n\nChannel 0: network?\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. That's good because the the five g works better than the 2.4 g for\n\nChannel 1: Yeah. Okay.\n\nChannel 0: faster speeds, good for streaming, gaming, video calls. This is best when you're close to the router because it doesn't travel as far as 2.4 g and can be weaker through walls.\n\nChannel 1: And is it, like I don't know that what is the 2.5 z. I just know that our my connection is MBP thousand. Is it is is it this this modem suitable for the thousand MBP?\n\nChannel 0: Yes. It is. But\n\nChannel 1: It\n\nChannel 0: it, yeah, it really depends actually on the device, sir, if it can get the full 1,000 Mbps.\n\nChannel 1: is. Mhmm. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: And then what is the issue? And my my you are you want to see my laptop, like, the adapter connector, like what's it called? Like dock? Dock is but I didn't actually connect it with the with dock. I just directly connect with the my laptop work laptop.\n\nChannel 0: Mhmm.\n\nChannel 1: Then it it is it mean that mean that from my end, I am okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Or or what? Actually, I'm not understanding you. Hello? Are you there?\n\nChannel 0: Yes. I'm still here.\n\nChannel 1: Yeah. So can you little bit more.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just review your account for a while.\n\nChannel 1: Sorry. I didn't get\n\nChannel 0: Is it okay if I put you on hold for a while? Let me just review your account.\n\nChannel 1: you. Okay.\n\nChannel 0: Okay. Hang on. Hello, miss Raffy?\n\nChannel 1: Yes. Hello?\n\nChannel 0: Yes. Thank you for waiting. So upon coordinating also with the back end team, the slower speed you're experiencing is not caused by the network or the router. Your Internet service is fully proficient and running correctly at 1,000 over 1,000 Mbps. The network and router are working as expected, and optimal, optical levels are within specifications.\n\nHowever, even when the network and router are working prop perfectly, the speed that reaches your device depends on the device itself. This means that some laptops or computers or other connected devices may not be able to reach the full 1,000 Mbps. This can happen due to several factors like device hardware limitations. The Internet network card in the laptop may only support speeds lower than 1,000 Mbps. Also, device setting or software, Certain operating systems settings like firewalls or antivirus programs or background application can reduce the speed your device receives.\n\nOr it also might be the cable quality even when connected by Ethernet. Using an older or damaged cable below c a t five e standard may prevent full speeds. Sometimes it also about the device age. Older laptops may not support gigabyte speeds fully even when connected directly to the router. Or the device performance there's a device performance limit.\n\nHigh Internet speed requires the device to progress process large amounts of data quickly. Older CPUs or limited system memory can reduce the effective speed. So because of these factors, it's possible that your laptop may never reach the full 1,000 Mbps even though your Internet service is fully provisioned and functioning correctly. This is normal and depends on entirely on the device capability. So once we confirm your device is compatible compatibility\n\nChannel 1: My device is compatible.\n\nChannel 0: mhmm.\n\nChannel 1: Okay? My device is very high resolution device, And I tried with your connection where at first I I take a 500 MBP. It it doesn't support. Then then I I move to the thousand MBP. And thousand MBP is is also not support thing.\n\nOkay? My device, my laptop is updated, and my other colleagues, they are using the same laptop with the 501,000 MBP. Okay? Just my one with your connection, it is not actually working.\n\nChannel 0: Okay. I see. I understand that. Yeah. But upon checking on your end, there's no fault with the network or the router.\n\nChannel 1: Can you then I I don't want to actually then go with the Airtel. I want to disconnect my my connection from Airtel.\n\nChannel 0: Thank you. We understand your decision. Regarding the disconnection, is it okay if I check your account first and coordinate it to the accounts department, then I'll get back to you?\n\nChannel 1: Yes. And and I want the I don't want to pay for the $120, which actually would cost because I could not use the Internet, and I had to wait. I'd like since I take this line, I had, like, several issues, and the issues actually didn't solve. So I don't want to pay.\n\nChannel 0: Okay. I will understand then. I'll take a note on that. So we'll coordinate this to our accounts department, then I'll get back to you to confirm the cancellation. Is it okay?\n\nChannel 1: Yeah. It's okay.\n\nChannel 0: Okay. Sure. So do you want the termination of the account with today also?\n\nChannel 1: Yeah. Today. From today.\n\nChannel 0: Thank you. Okay. We're really sorry if if Eartel did not meet your expectation.\n\nChannel 1: No. You are okay. If you see that you have the professionalism, you are really good employee for the Airtel. But the service of the Airtel, actually, it is actually not good. Because since I I actually kind of this since I take this, actually, service, they didn't help me out.\n\nBut you are trying to help me, but the other team is not actually helping even you. That is why I am still in trouble.\n\nChannel 0: Yeah.\n\nChannel 1: Okay?\n\nChannel 0: I understand.\n\nChannel 1: So I will I will provide definitely, I will provide pretty like, what I experienced, I will provide this actual review. And I'm I'm really, really not actually I satisfied because I mentioned that see that I had surgery, and I have the limitation for\n\nChannel 0: Mhmm.\n\nChannel 1: the movement. And I need these these things and, like, these things to solve as soon as possible, but it takes, like, four days. To leave the Thursday, and it is it started from the from the last Friday, not before that. So since I take this connection so very disappointing. Very disappointing.\n\nNow I have to search the another provider, and and I have to go for with them. Okay then. Thank you. And I will wait for your email. Okay?\n\nTermination details. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: I'll give you a callback then. Really sorry again\n\nChannel 1: Okay.\n\nChannel 0: on behalf\n\nChannel 1: No problem.\n\nChannel 0: of Airtel, ma'am.\n\nChannel 1: Take care. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.1004849523305893},{"text":"Good morning.","start":2.1599998,"end":2.8,"sentiment":"neutral","sentiment_score":0.3032362759113312},{"text":"This is Maureen 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Raffy?","start":519.79,"end":520.93,"sentiment":"neutral","sentiment_score":0.040275550136963524}],"sentiment":"neutral","sentiment_score":0.024065479170531034,"channel":0,"num_words":6,"start":222.375,"end":520.93},{"sentences":[{"text":"Yes.","start":521.46497,"end":521.865,"sentiment":"neutral","sentiment_score":0.03858471289277077},{"text":"Hello?","start":521.865,"end":522.365,"sentiment":"neutral","sentiment_score":0.03771965205669403}],"sentiment":"neutral","sentiment_score":0.0381521824747324,"channel":1,"num_words":2,"start":521.46497,"end":522.365},{"sentences":[{"text":"Yes.","start":523.31,"end":523.81,"sentiment":"neutral","sentiment_score":0.12460893392562866},{"text":"Thank you for waiting.","start":524.02997,"end":525.25,"sentiment":"positive","sentiment_score":0.3460659608244896},{"text":"So upon coordinating also with the back end team, the slower speed you're experiencing is not caused by the network or the 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MBP.","start":707.26,"end":716.91504,"sentiment":"neutral","sentiment_score":-0.12956022545695306},{"text":"Okay?","start":717.215,"end":717.715,"sentiment":"neutral","sentiment_score":-0.08728739619255066},{"text":"Just my one with your connection, it is not actually working.","start":717.935,"end":721.555,"sentiment":"neutral","sentiment_score":-0.3140071657570926}],"sentiment":"neutral","sentiment_score":-0.19063200508103226,"channel":1,"num_words":33,"start":706.38,"end":721.555},{"sentences":[{"text":"Okay.","start":728.155,"end":728.47504,"sentiment":"neutral","sentiment_score":-0.10904765129089355},{"text":"I see.","start":728.47504,"end":728.955,"sentiment":"neutral","sentiment_score":-0.10574861243367195},{"text":"I understand that.","start":728.955,"end":730.175,"sentiment":"neutral","sentiment_score":-0.07082381099462509},{"text":"Yeah.","start":730.52997,"end":730.76996,"sentiment":"neutral","sentiment_score":-0.057784274220466614},{"text":"But upon checking on your end, there's no fault with the network or the router.","start":730.76996,"end":736.55,"sentiment":"neutral","sentiment_score":-0.1921867142120997}],"sentiment":"neutral","sentiment_score":-0.15789096802473068,"channel":0,"num_words":22,"start":728.155,"end":736.55},{"sentences":[{"text":"Can you then I I don't want to actually then go with the Airtel.","start":738.13,"end":742.20996,"sentiment":"neutral","sentiment_score":-0.30915337588105885},{"text":"I want to disconnect my my connection from Airtel.","start":742.20996,"end":746.03503,"sentiment":"neutral","sentiment_score":-0.2692154265112347}],"sentiment":"neutral","sentiment_score":-0.29352548264938855,"channel":1,"num_words":23,"start":738.13,"end":746.03503},{"sentences":[{"text":"Thank you.","start":748.34503,"end":748.905,"sentiment":"neutral","sentiment_score":0.2792661637067795},{"text":"We understand your decision.","start":748.905,"end":750.525,"sentiment":"neutral","sentiment_score":0.08721696585416794},{"text":"Regarding the disconnection, is it okay if I check your account first and coordinate it to the accounts department, then I'll get back to you?","start":752.34503,"end":761.645,"sentiment":"neutral","sentiment_score":-0.020767509737052024}],"sentiment":"neutral","sentiment_score":0.012522982174320327,"channel":0,"num_words":31,"start":748.34503,"end":761.645},{"sentences":[{"text":"Yes.","start":762.71,"end":763.11005,"sentiment":"neutral","sentiment_score":-0.06700847297906876},{"text":"And and I want the I don't want to pay for the $120, which actually would cost because I could not use the Internet, and I had to wait.","start":763.11005,"end":774.52496,"sentiment":"negative","sentiment_score":-0.384408570569137},{"text":"I'd like since I take this line, I had, like, several issues, and the issues actually didn't solve.","start":774.745,"end":784.2,"sentiment":"negative","sentiment_score":-0.42332079509894055},{"text":"So I don't want to 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okay?","start":797.28,"end":798.10004,"sentiment":"neutral","sentiment_score":0.03764556969205538}],"sentiment":"neutral","sentiment_score":0.030527858645655215,"channel":0,"num_words":32,"start":787.28503,"end":798.10004},{"sentences":[{"text":"Yeah.","start":799.0,"end":799.32,"sentiment":"neutral","sentiment_score":0.014610307291150091},{"text":"It's okay.","start":799.32,"end":800.14,"sentiment":"neutral","sentiment_score":0.03363269194960594}],"sentiment":"neutral","sentiment_score":0.02729189706345399,"channel":1,"num_words":3,"start":799.0,"end":800.14},{"sentences":[{"text":"Okay.","start":800.24,"end":800.74,"sentiment":"neutral","sentiment_score":0.029873531311750412},{"text":"Sure.","start":800.8,"end":801.3,"sentiment":"neutral","sentiment_score":0.03414810448884964},{"text":"So do you want the termination of the account with today 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expectation.","start":810.535,"end":813.995,"sentiment":"negative","sentiment_score":-0.4129714613611048}],"sentiment":"neutral","sentiment_score":-0.3019415544612067,"channel":0,"num_words":14,"start":808.855,"end":813.995},{"sentences":[{"text":"No.","start":815.62,"end":815.94,"sentiment":"neutral","sentiment_score":-0.31438761949539185},{"text":"You are okay.","start":815.94,"end":816.9,"sentiment":"neutral","sentiment_score":-0.2692972073952357},{"text":"If you see that you have the professionalism, you are really good employee for the Airtel.","start":816.9,"end":822.52,"sentiment":"neutral","sentiment_score":-0.1491403505206108},{"text":"But the service of the Airtel, actually, it is actually not good.","start":822.82,"end":829.4,"sentiment":"negative","sentiment_score":-0.7172468105951945},{"text":"Because since I I actually kind of this since I take this, actually, service, they didn't help me 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definitely, I will provide pretty like, what I experienced, I will provide this actual review.","start":851.95,"end":861.14496,"sentiment":"neutral","sentiment_score":-0.14772807877688182},{"text":"And I'm I'm really, really not actually I satisfied because I mentioned that see that I had surgery, and I have the limitation for","start":861.925,"end":874.04,"sentiment":"negative","sentiment_score":-0.49364980310201645}],"sentiment":"neutral","sentiment_score":-0.3322196650836203,"channel":1,"num_words":45,"start":851.95,"end":874.04},{"sentences":[{"text":"Mhmm.","start":873.865,"end":873.96,"sentiment":"negative","sentiment_score":-0.3802682161331177}],"sentiment":"negative","sentiment_score":-0.3802682161331177,"channel":0,"num_words":1,"start":873.865,"end":873.96},{"sentences":[{"text":"the movement.","start":874.04,"end":874.68,"sentiment":"negative","sentiment_score":-0.41033758223056793},{"text":"And I need these these things and, like, these things to solve as soon as possible, but it takes, like, four days.","start":874.68,"end":885.02,"sentiment":"negative","sentiment_score":-0.4590040865269574},{"text":"To leave the Thursday, and it is it started from the from the last Friday, not before that.","start":885.935,"end":895.955,"sentiment":"negative","sentiment_score":-0.370237304104699},{"text":"So since I take this connection so very disappointing.","start":897.615,"end":902.0,"sentiment":"negative","sentiment_score":-0.6044219003783332},{"text":"Very disappointing.","start":902.3,"end":903.2,"sentiment":"negative","sentiment_score":-0.6887252330780029}],"sentiment":"negative","sentiment_score":-0.46038271908490164,"channel":1,"num_words":53,"start":874.04,"end":903.2},{"sentences":[{"text":"Now I have to search the another provider, and and I have to go for with them.","start":903.82,"end":911.92,"sentiment":"negative","sentiment_score":-0.48059577451032753},{"text":"Okay then.","start":913.82495,"end":914.64496,"sentiment":"neutral","sentiment_score":-0.04039980098605156},{"text":"Thank you.","start":914.70496,"end":915.26495,"sentiment":"neutral","sentiment_score":0.06346128508448601},{"text":"And I will wait for your email.","start":915.26495,"end":917.605,"sentiment":"neutral","sentiment_score":0.02204367837735585},{"text":"Okay?","start":917.665,"end":918.165,"sentiment":"neutral","sentiment_score":0.012296312488615513}],"sentiment":"neutral","sentiment_score":-0.2743932116327101,"channel":1,"num_words":29,"start":903.82,"end":918.165},{"sentences":[{"text":"Termination details.","start":918.305,"end":919.6229,"sentiment":"neutral","sentiment_score":-0.0027929232455790043},{"text":"Okay.","start":919.8629,"end":920.3629,"sentiment":"neutral","sentiment_score":0.002407618798315525}],"sentiment":"neutral","sentiment_score":-0.0010594092309474945,"channel":1,"num_words":3,"start":918.305,"end":920.3629},{"sentences":[{"text":"Yeah.","start":920.535,"end":921.015,"sentiment":"neutral","sentiment_score":0.01903659477829933}],"sentiment":"neutral","sentiment_score":0.01903659477829933,"channel":0,"num_words":1,"start":920.535,"end":921.015},{"sentences":[{"text":"Thank you.","start":920.58295,"end":921.32294,"sentiment":"neutral","sentiment_score":0.10972053557634354}],"sentiment":"neutral","sentiment_score":0.10972053557634354,"channel":1,"num_words":2,"start":920.58295,"end":921.32294},{"sentences":[{"text":"I'll give you a callback then.","start":921.015,"end":922.775,"sentiment":"neutral","sentiment_score":0.01281527429819107},{"text":"Really sorry again","start":922.775,"end":924.075,"sentiment":"neutral","sentiment_score":-0.19708895683288574}],"sentiment":"neutral","sentiment_score":-0.0571528027455012,"channel":0,"num_words":9,"start":921.015,"end":924.075},{"sentences":[{"text":"Okay.","start":925.0629,"end":925.46295,"sentiment":"neutral","sentiment_score":-0.09362898766994476}],"sentiment":"neutral","sentiment_score":-0.09362898766994476,"channel":1,"num_words":1,"start":925.0629,"end":925.46295},{"sentences":[{"text":"on behalf","start":925.175,"end":925.815,"sentiment":"neutral","sentiment_score":0.05550350993871689}],"sentiment":"neutral","sentiment_score":0.05550350993871689,"channel":0,"num_words":2,"start":925.175,"end":925.815},{"sentences":[{"text":"No problem.","start":925.46295,"end":926.20294,"sentiment":"neutral","sentiment_score":0.21447408199310303}],"sentiment":"neutral","sentiment_score":0.21447408199310303,"channel":1,"num_words":2,"start":925.46295,"end":926.20294},{"sentences":[{"text":"of Airtel, ma'am.","start":925.815,"end":926.88293,"sentiment":"neutral","sentiment_score":0.24408906201521555}],"sentiment":"neutral","sentiment_score":0.24408906201521555,"channel":0,"num_words":3,"start":925.815,"end":926.88293},{"sentences":[{"text":"Take care.","start":927.38293,"end":928.1229,"sentiment":"neutral","sentiment_score":0.29951952397823334},{"text":"Bye.","start":928.1829,"end":928.6829,"sentiment":"neutral","sentiment_score":-0.09425563365221024}],"sentiment":"neutral","sentiment_score":0.16826113810141882,"channel":1,"num_words":3,"start":927.38293,"end":928.6829}]},"summary":{"result":"success","short":"The customer, Marin, called Airtel to report issues with their modem and internet service. The representative, podia, explained that the speed of their modem is affected by the network and router, and that the device is not fully functioning. The representative also informed Marin that they will coordinate with the accounts department to cancel their account and provide a termination date."},"intents":{"segments":[{"text":"Dock is but I didn't actually connect it with the with dock. I just directly connect with the my laptop work laptop.","start_word":329,"end_word":350,"intents":[{"intent":"Connect laptop with dock","confidence_score":0.00009844653}]},{"text":"But upon checking on your end, there's no fault with the network or the router. Can you then I I don't want to actually then go with the Airtel. I want to disconnect my my connection from Airtel. Thank you.","start_word":816,"end_word":855,"intents":[{"intent":"Disconnect connection","confidence_score":0.17121188}]},{"text":"Regarding the disconnection, is it okay if I check your account first and coordinate it to the accounts department, then I'll get back to you? Yes.","start_word":860,"end_word":885,"intents":[{"intent":"Coordinate accounts","confidence_score":0.1858203}]},{"text":"I'll take a note on that. So we'll coordinate this to our accounts department, then I'll get back to you to confirm the cancellation. Is it okay? Yeah.","start_word":944,"end_word":971,"intents":[{"intent":"Confirm cancellation","confidence_score":0.14509168}]},{"text":"So I will I will provide definitely, I will provide pretty like, what I experienced, I will provide this actual review.","start_word":1086,"end_word":1106,"intents":[{"intent":"Provide review","confidence_score":0.52055603}]},{"text":"Now I have to search the another provider, and and I have to go for with them. Okay then.","start_word":1185,"end_word":1203,"intents":[{"intent":"Search provider","confidence_score":0.3645943}]},{"text":"And I will wait for your email. Okay? Termination details.","start_word":1206,"end_word":1215,"intents":[{"intent":"Wait for email","confidence_score":0.44530517},{"intent":"Wait for confirmation","confidence_score":0.002168219}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel, Hi, Marin. Texas. Yeah. Hi, Marin. I'm Astraffy. Sorry. The phone call was dropped, and I could not get Oh, yeah. you as soon as you receive your call. So, Yeah. No worries. yeah, I I also read did email you. Mhmm. yeah. I read the email, and I can Mhmm. see that in the in the port and my device, like, my modem, it is indicating that five GBE. What is this? Sorry. On your router? My router? Yeah. Mhmm. In the port Five g. of yeah. In the port where where we actually connect the cable. It is actually indicating five GBE. Mhmm. 55HZ? 5HGY Five g like five g, GFor actually god, I? b Mhmm. for bold, e for Mhmm. elephant, Rico. Okay. I think that's a gigahertz. Yes. Mhmm. So And you mean the cable is connected to five I five port. Is that a port? Yes. It's A true this is laptop. the port. Yeah. Not laptop. Okay. My my my device, like, my Internet. The My Wi my Fi my Wi Fi. network? Yeah. Mhmm. Yeah. Okay. That's good because the the five g works better than the 2.4 g for Yeah. Okay.","start_word":0,"end_word":206,"sentiment":"neutral","sentiment_score":0.021168015897274017},{"text":"faster speeds, good for streaming, gaming, video calls.","start_word":207,"end_word":214,"sentiment":"positive","sentiment_score":0.3993642032146454},{"text":"This is best when you're close to the router because it doesn't travel as far as 2.4 g and can be weaker through walls. And is it, like I don't know that what is the 2.5 z. I just know that our my connection is MBP thousand. Is it is is it this this modem suitable for the thousand MBP? Yes. It is. But It it, yeah, it really depends actually on the device, sir, if it can get the full 1,000 Mbps. is. Mhmm. Okay. Mhmm. And then what is the issue? And my my you are you want to see my laptop, like, the adapter connector, like what's it called? Like dock? Dock is but I didn't actually connect it with the with dock. I just directly connect with the my laptop work laptop. Mhmm. Then it it is it mean that mean that from my end, I am okay. Mhmm. Or or what? Actually, I'm not understanding you. Hello? Are you there? Yes. I'm still here. Yeah. So can you little bit more. Okay. Is it okay if I put you on hold? Let me just review your account for a while. Sorry. I didn't get Is it okay if I put you on hold for a while? Let me just review your account. you. Okay. Okay. Hang on. Hello, miss Raffy? Yes. Hello? Yes.","start_word":215,"end_word":442,"sentiment":"neutral","sentiment_score":-0.05051761172025611},{"text":"Thank you for waiting.","start_word":443,"end_word":446,"sentiment":"positive","sentiment_score":0.3420267701148987},{"text":"So upon coordinating also with the back end team, the slower speed you're experiencing is not caused by the network or the router. Your Internet service is fully proficient and running correctly at 1,000 over 1,000 Mbps. The network and router are working as expected, and optimal, optical levels are within specifications.","start_word":447,"end_word":498,"sentiment":"neutral","sentiment_score":0.00018483976600691676},{"text":"However, even when the network and router are working prop perfectly, the speed that reaches your device depends on the device itself. This means that some laptops or computers or other connected devices may not be able to reach the full 1,000 Mbps. This can happen due to several factors like device hardware limitations. The Internet network card in the laptop may only support speeds lower than 1,000 Mbps. Also, device setting or software, Certain operating systems settings like firewalls or antivirus programs or background application can reduce the speed your device receives.","start_word":499,"end_word":591,"sentiment":"negative","sentiment_score":-0.36966317892074585},{"text":"Or it also might be the cable quality even when connected by Ethernet.","start_word":592,"end_word":604,"sentiment":"neutral","sentiment_score":-0.0838337317109108},{"text":"Using an older or damaged cable below c a t five e standard may prevent full speeds.","start_word":605,"end_word":621,"sentiment":"negative","sentiment_score":-0.4365217089653015},{"text":"Sometimes it also about the device age.","start_word":622,"end_word":628,"sentiment":"neutral","sentiment_score":-0.24431198835372925},{"text":"Older laptops may not support gigabyte speeds fully even when connected directly to the router.","start_word":629,"end_word":643,"sentiment":"negative","sentiment_score":-0.3370859622955322},{"text":"Or the device performance there's a device performance limit. High Internet speed requires the device to progress process large amounts of data quickly.","start_word":644,"end_word":666,"sentiment":"neutral","sentiment_score":-0.315894216299057},{"text":"Older CPUs or limited system memory can reduce the effective speed. So because of these factors, it's possible that your laptop may never reach the full 1,000 Mbps even though your Internet service is fully provisioned and functioning correctly.","start_word":667,"end_word":705,"sentiment":"negative","sentiment_score":-0.40680569410324097},{"text":"This is normal and depends on entirely on the device capability. So once we confirm your device is compatible compatibility My device is compatible. mhmm. Okay? My device is very high resolution device, And I tried with your connection where at first I I take a 500 MBP. It it doesn't support. Then then I I move to the thousand MBP. And thousand MBP is is also not support thing. Okay? My device, my laptop is updated, and my other colleagues, they are using the same laptop with the 501,000 MBP. Okay? Just my one with your connection, it is not actually working. Okay. I see. I understand that. Yeah. But upon checking on your end, there's no fault with the network or the router. Can you then I I don't want to actually then go with the Airtel. I want to disconnect my my connection from Airtel. Thank you. We understand your decision. Regarding the disconnection, is it okay if I check your account first and coordinate it to the accounts department, then I'll get back to you? Yes.","start_word":706,"end_word":885,"sentiment":"neutral","sentiment_score":-0.13027812540531158},{"text":"And and I want the I don't want to pay for the $120, which actually would cost because I could not use the Internet, and I had to wait. I'd like since I take this line, I had, like, several issues, and the issues actually didn't solve. So I don't want to pay.","start_word":886,"end_word":938,"sentiment":"negative","sentiment_score":-0.4201598015596282},{"text":"Okay. I will understand then. I'll take a note on that. So we'll coordinate this to our accounts department, then I'll get back to you to confirm the cancellation. Is it okay? Yeah. It's okay. Okay. Sure. So do you want the termination of the account with today also? Yeah. Today. From today. Thank you. Okay.","start_word":939,"end_word":994,"sentiment":"neutral","sentiment_score":0.03208782523870468},{"text":"We're really sorry if if Eartel did not meet your expectation.","start_word":995,"end_word":1005,"sentiment":"negative","sentiment_score":-0.40379467606544495},{"text":"No. You are okay. If you see that you have the professionalism, you are really good employee for the Airtel.","start_word":1006,"end_word":1025,"sentiment":"neutral","sentiment_score":-0.18133088946342468},{"text":"But the service of the Airtel, actually, it is actually not good. Because since I I actually kind of this since I take this, actually, service, they didn't help me out. But you are trying to help me, but the other team is not actually helping even you. That is why I am still in trouble.","start_word":1026,"end_word":1081,"sentiment":"negative","sentiment_score":-0.6122387647628784},{"text":"Yeah. Okay? I understand. So I will I will provide definitely, I will provide pretty like, what I experienced, I will provide this actual review.","start_word":1082,"end_word":1106,"sentiment":"neutral","sentiment_score":-0.1474585235118866},{"text":"And I'm I'm really, really not actually I satisfied because I mentioned that see that I had surgery, and I have the limitation for Mhmm. the movement. And I need these these things and, like, these things to solve as soon as possible, but it takes, like, four days. To leave the Thursday, and it is it started from the from the last Friday, not before that. So since I take this connection so very disappointing. Very disappointing. Now I have to search the another provider, and and I have to go for with them.","start_word":1107,"end_word":1201,"sentiment":"negative","sentiment_score":-0.4719694852828979},{"text":"Okay then. Thank you. And I will wait for your email. Okay? Termination details. Okay. Yeah. Thank you. I'll give you a callback then. Really sorry again Okay. on behalf No problem. of Airtel, ma'am. Take care. Bye.","start_word":1202,"end_word":1239,"sentiment":"neutral","sentiment_score":0.057251213240976394}],"average":{"sentiment":"neutral","sentiment_score":-0.15309875954746288}}}}