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you for calling Catholic Care. Our phone numbers have recently changed. Your call will be redirected automatically to our new 1800967894 number. Please stay on the line while we redirect you. We look forward to supporting you.\n\nWelcome to Catholic Care Diocese of Wollongong, supporting people to live with dignity and purpose across every stage of life. We are here to help. We ask that all conversations remain respectful. So we can best support you, please choose from the following options. For aged care and disability services, press 1.\n\nFor individual and family support, including counseling, group work, and children's contact service, press 2. For foster care services, press 3. For out of school hours care, press 4. For early learning centers, press 5. For general inquiries or client services, press 6.\n\nWelcome to Care. This is Marian. For who? Sorry. There's no Damian Wicks Works Friday in this company.\n\nYeah. Alright. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Catholic Care.","start":0.16,"end":2.1799998,"sentiment":"positive","sentiment_score":0.3831598957379659},{"text":"Our phone numbers have recently changed.","start":2.8,"end":5.14,"sentiment":"neutral","sentiment_score":0.0908594826857249},{"text":"Your call will be redirected automatically to our new 1800967894 number.","start":6.08,"end":13.299999,"sentiment":"neutral","sentiment_score":0.10640877485275269},{"text":"Please stay on the line while we redirect you.","start":14.095,"end":16.835001,"sentiment":"neutral","sentiment_score":0.09648952798710929},{"text":"We look forward to supporting you.","start":17.375,"end":19.395,"sentiment":"positive","sentiment_score":0.5141948163509369}],"sentiment":"neutral","sentiment_score":0.20968914326084287,"num_words":38,"start":0.16,"end":19.395},{"sentences":[{"text":"Welcome to Catholic Care Diocese of Wollongong, supporting people to live with dignity and purpose across every stage of life.","start":21.455,"end":29.795,"sentiment":"positive","sentiment_score":0.5474713698029519},{"text":"We are here to help.","start":30.619999,"end":31.82,"sentiment":"positive","sentiment_score":0.42624554634094236},{"text":"We ask that all conversations remain respectful.","start":31.82,"end":34.559998,"sentiment":"neutral","sentiment_score":0.09400085040501185},{"text":"So we can best support you, please choose from the following options.","start":35.66,"end":39.28,"sentiment":"neutral","sentiment_score":0.1755246209601561},{"text":"For aged care and disability services, press 1.","start":40.379997,"end":44.0,"sentiment":"neutral","sentiment_score":0.06940655363723636}],"sentiment":"neutral","sentiment_score":0.3153886338695884,"num_words":52,"start":21.455,"end":44.0},{"sentences":[{"text":"For individual and family support, including counseling, group work, and children's contact service, press 2.","start":44.925003,"end":52.065002,"sentiment":"neutral","sentiment_score":0.10961294323205947},{"text":"For foster care services, press 3.","start":52.685,"end":55.425003,"sentiment":"neutral","sentiment_score":0.04559140341977278},{"text":"For out of school hours care, press 4.","start":56.205,"end":59.1,"sentiment":"neutral","sentiment_score":0.048623072914779186},{"text":"For early learning centers, press 5.","start":59.899998,"end":62.559998,"sentiment":"neutral","sentiment_score":0.05920505772034327},{"text":"For general inquiries or client services, press 6.","start":63.339996,"end":67.2,"sentiment":"neutral","sentiment_score":0.052982145454734564}],"sentiment":"neutral","sentiment_score":0.07176313168087671,"num_words":43,"start":44.925003,"end":67.2},{"sentences":[{"text":"Welcome to Care.","start":84.89,"end":86.189995,"sentiment":"neutral","sentiment_score":0.10583822677532832},{"text":"This is Marian.","start":86.49,"end":87.31,"sentiment":"neutral","sentiment_score":0.10344021022319794},{"text":"For who?","start":93.28999,"end":93.85,"sentiment":"neutral","sentiment_score":-0.019014136865735054},{"text":"Sorry.","start":93.85,"end":94.35,"sentiment":"neutral","sentiment_score":-0.15915000438690186},{"text":"There's no Damian Wicks Works Friday in this company.","start":101.384995,"end":104.604996,"sentiment":"neutral","sentiment_score":-0.321475883324941}],"sentiment":"neutral","sentiment_score":-0.13681255094707012,"num_words":18,"start":84.89,"end":104.604996},{"sentences":[{"text":"Yeah.","start":107.06894,"end":107.56894,"sentiment":"neutral","sentiment_score":2.93925404548645e-6},{"text":"Alright.","start":108.188934,"end":108.688934,"sentiment":"neutral","sentiment_score":0.13516168296337128},{"text":"Thank you.","start":109.30894,"end":109.78894,"sentiment":"positive","sentiment_score":0.3591648191213608},{"text":"Bye bye.","start":109.78894,"end":110.60894,"sentiment":"neutral","sentiment_score":0.12716253474354744}],"sentiment":"neutral","sentiment_score":0.18463655499120554,"num_words":6,"start":107.06894,"end":110.60894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Catholic Care. Our phone numbers have recently changed. Your call will be redirected automatically to our new 1800967894 number. Please stay on the line while we redirect you. We look forward to supporting you.\n\nWelcome to Catholic Care Diocese of Wollongong, supporting people to live with dignity and purpose across every stage of life. We are here to help. We ask that all conversations remain respectful. So we can best support you, please choose from the following options. For aged care and disability services, press 1.\n\nFor individual and family support, including counseling, group work, and children's contact service, press 2. For foster care services, press 3. For out of school hours care, press 4. For early learning centers, press 5. For general inquiries or client services, press 6.\n\nWelcome to Care. This is Marian.\n\nChannel 0: Yes, dear. Good afternoon. I'm looking for Damian.\n\nChannel 1: For who? Sorry.\n\nChannel 0: I'm looking for Damian Damian Damian Wicks from IT.\n\nChannel 1: There's no Damian Wicks Works Friday in this company.\n\nChannel 0: Oh, I see. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: I'll make a note.\n\nChannel 1: Alright.\n\nChannel 0: Thank\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Catholic Care.","start":0.16,"end":2.1799998,"sentiment":"positive","sentiment_score":0.3831598957379659},{"text":"Our phone numbers have recently changed.","start":2.8,"end":5.14,"sentiment":"neutral","sentiment_score":0.0908594826857249},{"text":"Your call will be redirected automatically to our new 1800967894 number.","start":6.08,"end":13.299999,"sentiment":"neutral","sentiment_score":0.10640877485275269},{"text":"Please stay on the line while we redirect you.","start":14.095,"end":16.835001,"sentiment":"neutral","sentiment_score":0.09648952798710929},{"text":"We look forward to supporting you.","start":17.375,"end":19.395,"sentiment":"positive","sentiment_score":0.5141948163509369}],"sentiment":"neutral","sentiment_score":0.20968914326084287,"channel":1,"num_words":38,"start":0.16,"end":19.395},{"sentences":[{"text":"Welcome to Catholic Care Diocese of Wollongong, supporting people to live with dignity and purpose across every stage of life.","start":21.455,"end":29.795,"sentiment":"positive","sentiment_score":0.5474713698029519},{"text":"We are here to help.","start":30.619999,"end":31.82,"sentiment":"positive","sentiment_score":0.42624554634094236},{"text":"We ask that all conversations remain respectful.","start":31.82,"end":34.559998,"sentiment":"neutral","sentiment_score":0.09400085040501185},{"text":"So we can best support you, please choose from the following options.","start":35.66,"end":39.28,"sentiment":"neutral","sentiment_score":0.1755246209601561},{"text":"For aged care and disability services, press 1.","start":40.379997,"end":44.0,"sentiment":"neutral","sentiment_score":0.06940655363723636}],"sentiment":"neutral","sentiment_score":0.3153886338695884,"channel":1,"num_words":52,"start":21.455,"end":44.0},{"sentences":[{"text":"For individual and family support, including counseling, group work, and children's contact service, press 2.","start":44.925003,"end":52.065002,"sentiment":"neutral","sentiment_score":0.10961294323205947},{"text":"For foster care services, press 3.","start":52.685,"end":55.425003,"sentiment":"neutral","sentiment_score":0.04559140341977278},{"text":"For out of school hours care, press 4.","start":56.205,"end":59.1,"sentiment":"neutral","sentiment_score":0.048623072914779186},{"text":"For early learning centers, press 5.","start":59.899998,"end":62.559998,"sentiment":"neutral","sentiment_score":0.05920505772034327},{"text":"For general inquiries or client services, press 6.","start":63.339996,"end":67.2,"sentiment":"neutral","sentiment_score":0.052982145454734564}],"sentiment":"neutral","sentiment_score":0.07176313168087671,"channel":1,"num_words":43,"start":44.925003,"end":67.2},{"sentences":[{"text":"Welcome to Care.","start":84.89,"end":86.189995,"sentiment":"neutral","sentiment_score":0.10583822677532832},{"text":"This is Marian.","start":86.49,"end":87.31,"sentiment":"neutral","sentiment_score":0.10344021022319794}],"sentiment":"neutral","sentiment_score":0.10463921849926312,"channel":1,"num_words":6,"start":84.89,"end":87.31},{"sentences":[{"text":"Yes, dear.","start":88.88,"end":89.52,"sentiment":"neutral","sentiment_score":0.11323094367980956},{"text":"Good afternoon.","start":89.52,"end":90.259995,"sentiment":"neutral","sentiment_score":0.15933603793382645},{"text":"I'm looking for Damian.","start":90.32,"end":91.7,"sentiment":"neutral","sentiment_score":0.012741322338115424}],"sentiment":"neutral","sentiment_score":0.07451240657246672,"channel":0,"num_words":8,"start":88.88,"end":91.7},{"sentences":[{"text":"For who?","start":93.28999,"end":93.85,"sentiment":"neutral","sentiment_score":-0.019014136865735054},{"text":"Sorry.","start":93.85,"end":94.35,"sentiment":"neutral","sentiment_score":-0.15915000438690186}],"sentiment":"neutral","sentiment_score":-0.06572609270612399,"channel":1,"num_words":3,"start":93.28999,"end":94.35},{"sentences":[{"text":"I'm looking for Damian Damian Damian Wicks from IT.","start":95.2,"end":100.17999,"sentiment":"neutral","sentiment_score":-0.15354294743802813}],"sentiment":"neutral","sentiment_score":-0.15354294743802813,"channel":0,"num_words":9,"start":95.2,"end":100.17999},{"sentences":[{"text":"There's no Damian Wicks Works Friday in this company.","start":101.384995,"end":104.604996,"sentiment":"neutral","sentiment_score":-0.321475883324941}],"sentiment":"neutral","sentiment_score":-0.321475883324941,"channel":1,"num_words":9,"start":101.384995,"end":104.604996},{"sentences":[{"text":"Oh, I see.","start":105.61894,"end":106.73894,"sentiment":"neutral","sentiment_score":-0.04840849464138349},{"text":"Okay.","start":106.73894,"end":107.23894,"sentiment":"neutral","sentiment_score":-0.019628606736660004}],"sentiment":"neutral","sentiment_score":-0.04121352266520262,"channel":0,"num_words":4,"start":105.61894,"end":107.23894},{"sentences":[{"text":"Yeah.","start":107.06894,"end":107.56894,"sentiment":"neutral","sentiment_score":2.93925404548645e-6}],"sentiment":"neutral","sentiment_score":2.93925404548645e-6,"channel":1,"num_words":1,"start":107.06894,"end":107.56894},{"sentences":[{"text":"I'll make a note.","start":107.61894,"end":108.49894,"sentiment":"neutral","sentiment_score":0.028203128837049007}],"sentiment":"neutral","sentiment_score":0.028203128837049007,"channel":0,"num_words":4,"start":107.61894,"end":108.49894},{"sentences":[{"text":"Alright.","start":108.188934,"end":108.688934,"sentiment":"neutral","sentiment_score":0.13516168296337128}],"sentiment":"neutral","sentiment_score":0.13516168296337128,"channel":1,"num_words":1,"start":108.188934,"end":108.688934},{"sentences":[{"text":"Thank","start":108.49894,"end":108.99894,"sentiment":"neutral","sentiment_score":0.32473745942115784}],"sentiment":"neutral","sentiment_score":0.32473745942115784,"channel":0,"num_words":1,"start":108.49894,"end":108.99894},{"sentences":[{"text":"Thank you.","start":109.30894,"end":109.78894,"sentiment":"positive","sentiment_score":0.3591648191213608},{"text":"Bye bye.","start":109.78894,"end":110.60894,"sentiment":"neutral","sentiment_score":0.12716253474354744}],"sentiment":"neutral","sentiment_score":0.2431636769324541,"channel":1,"num_words":4,"start":109.30894,"end":110.60894}]},"summary":{"result":"success","short":"The customer calls Catholic Care and is directed to a menu of options. They are greeted by a representative who explains that the company is providing support and encourages them to stay on the line. The representative then transfers them to an agent named Marian who is looking for Damian Wicks from IT."},"intents":{"segments":[{"text":"Thank you for calling Catholic Care. Our phone numbers have recently changed. Your call will be redirected automatically to our new 1800967894 number. Please stay on the line while we redirect you. We look forward to supporting you.","start_word":1,"end_word":38,"intents":[{"intent":"Assist callers","confidence_score":0.034286663}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Catholic Care.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.38252130150794983},{"text":"Our phone numbers have recently changed. Your call will be redirected automatically to our new 1800967894 number. Please stay on the line while we redirect you.","start_word":6,"end_word":31,"sentiment":"neutral","sentiment_score":0.10206198692321776},{"text":"We look forward to supporting you. Welcome to Catholic Care Diocese of Wollongong, supporting people to live with dignity and purpose across every stage of life. We are here to help.","start_word":32,"end_word":62,"sentiment":"positive","sentiment_score":0.5143490433692932},{"text":"We ask that all conversations remain respectful. So we can best support you, please choose from the following options. For aged care and disability services, press 1. For individual and family support, including counseling, group work, and children's contact service, press 2. For foster care services, press 3. For out of school hours care, press 4. For early learning centers, press 5. For general inquiries or client services, press 6. Welcome to Care. This is Marian. Yes, dear. Good afternoon. I'm looking for Damian. For who? Sorry. I'm looking for Damian Damian Damian Wicks from IT. There's no Damian Wicks Works Friday in this company. Oh, I see. Okay. Yeah. I'll make a note. Alright.","start_word":63,"end_word":177,"sentiment":"neutral","sentiment_score":0.01772855781018734},{"text":"Thank Thank you.","start_word":178,"end_word":180,"sentiment":"positive","sentiment_score":0.3432808518409729},{"text":"Bye bye.","start_word":181,"end_word":182,"sentiment":"neutral","sentiment_score":0.14415685832500458}],"average":{"sentiment":"neutral","sentiment_score":0.1241964211026986}}}}