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All good.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.1999999,"end":1.92,"sentiment":"positive","sentiment_score":0.3652741312980652},{"text":"Wingoda Dental.","start":1.92,"end":2.72,"sentiment":"neutral","sentiment_score":0.19527312368154526},{"text":"Jacinta speaking.","start":2.72,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.1093674749135971},{"text":"Yep.","start":10.88,"end":11.36,"sentiment":"neutral","sentiment_score":0.04019545018672943},{"text":"Who's speaking, please?","start":11.36,"end":12.5,"sentiment":"neutral","sentiment_score":0.022038049375017483}],"sentiment":"neutral","sentiment_score":0.1446139058098197,"num_words":10,"start":1.1999999,"end":12.5},{"sentences":[{"text":"Yeah.","start":26.855,"end":27.175,"sentiment":"neutral","sentiment_score":0.009897204115986824},{"text":"And what was it in regards to?","start":27.175,"end":28.615,"sentiment":"neutral","sentiment_score":-0.006625322891133172},{"text":"Sorry.","start":28.615,"end":29.115,"sentiment":"neutral","sentiment_score":-0.06038616597652435},{"text":"Okay.","start":35.420002,"end":35.82,"sentiment":"neutral","sentiment_score":0.028132054954767227},{"text":"No worries.","start":35.82,"end":36.38,"sentiment":"neutral","sentiment_score":0.06249052844941616}],"sentiment":"neutral","sentiment_score":0.0046872408129274845,"num_words":12,"start":26.855,"end":36.38},{"sentences":[{"text":"I'll just see if I can grab him.","start":36.38,"end":38.72,"sentiment":"neutral","sentiment_score":0.09121541399508715},{"text":"He said he's a bit busy at the moment.","start":58.78,"end":60.539997,"sentiment":"neutral","sentiment_score":-0.1243864864938789},{"text":"Sorry, Andrew.","start":60.539997,"end":61.44,"sentiment":"neutral","sentiment_score":-0.029030293226242065},{"text":"No worries.","start":66.939995,"end":67.659996,"sentiment":"neutral","sentiment_score":0.10330897569656372},{"text":"All good.","start":67.659996,"end":68.14,"sentiment":"neutral","sentiment_score":0.25873661041259766}],"sentiment":"neutral","sentiment_score":0.01201197909920112,"num_words":23,"start":36.38,"end":68.14},{"sentences":[{"text":"Thank you.","start":68.14,"end":68.96,"sentiment":"neutral","sentiment_score":0.31431758403778076}],"sentiment":"neutral","sentiment_score":0.31431758403778076,"num_words":2,"start":68.14,"end":68.96}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. Wingoda Dental. Jacinta speaking.\n\nChannel 0: Oh, yes. Hi. Good afternoon. I was actually trying to get a hold of Matthew.\n\nChannel 1: Yep. Who's speaking, please?\n\nChannel 0: Yeah. My my name is Andrew. And we actually talked yesterday, but he was busy. So I was calling back to hopefully get a hold of him right now if he's available.\n\nChannel 1: Yeah. And what was it in regards to? Sorry.\n\nChannel 0: Yeah. We're well, we are actually talking about cybersecurity.\n\nChannel 1: Okay. No worries. I'll just see if I can grab him.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: He said he's a bit busy at the moment. Sorry, Andrew.\n\nChannel 0: Oh, it's alright. Well, thank you for checking. Appreciate\n\nChannel 1: No\n\nChannel 0: it.\n\nChannel 1: worries. All good. Thank you.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.1999999,"end":1.92,"sentiment":"positive","sentiment_score":0.3652741312980652},{"text":"Wingoda Dental.","start":1.92,"end":2.72,"sentiment":"neutral","sentiment_score":0.19527312368154526},{"text":"Jacinta speaking.","start":2.72,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.1093674749135971}],"sentiment":"neutral","sentiment_score":0.22330490996440253,"channel":1,"num_words":6,"start":1.1999999,"end":3.6999998},{"sentences":[{"text":"Oh, yes.","start":5.44,"end":6.0,"sentiment":"neutral","sentiment_score":0.11656325310468672},{"text":"Hi.","start":6.0,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.1978798806667328},{"text":"Good afternoon.","start":6.3199997,"end":7.06,"sentiment":"neutral","sentiment_score":0.29744672775268555},{"text":"I was actually trying to get a hold of Matthew.","start":7.2,"end":10.42,"sentiment":"neutral","sentiment_score":0.10638831108808518}],"sentiment":"neutral","sentiment_score":0.13931886355082193,"channel":0,"num_words":15,"start":5.44,"end":10.42},{"sentences":[{"text":"Yep.","start":10.88,"end":11.36,"sentiment":"neutral","sentiment_score":0.04019545018672943},{"text":"Who's speaking, please?","start":11.36,"end":12.5,"sentiment":"neutral","sentiment_score":0.022038049375017483}],"sentiment":"neutral","sentiment_score":0.02657739957794547,"channel":1,"num_words":4,"start":10.88,"end":12.5},{"sentences":[{"text":"Yeah.","start":14.715,"end":14.955,"sentiment":"neutral","sentiment_score":0.03854130953550339},{"text":"My my name is Andrew.","start":14.955,"end":16.255001,"sentiment":"neutral","sentiment_score":0.03189135305583477},{"text":"And we actually talked yesterday, but he was busy.","start":17.035,"end":20.315,"sentiment":"neutral","sentiment_score":-0.0032091662287712097},{"text":"So I was calling back to hopefully get a hold of him right now if he's available.","start":20.315,"end":26.415,"sentiment":"neutral","sentiment_score":0.05437309722251752}],"sentiment":"neutral","sentiment_score":0.03417056973557919,"channel":0,"num_words":32,"start":14.715,"end":26.415},{"sentences":[{"text":"Yeah.","start":26.855,"end":27.175,"sentiment":"neutral","sentiment_score":0.009897204115986824},{"text":"And what was it in regards to?","start":27.175,"end":28.615,"sentiment":"neutral","sentiment_score":-0.006625322891133172},{"text":"Sorry.","start":28.615,"end":29.115,"sentiment":"neutral","sentiment_score":-0.06038616597652435}],"sentiment":"neutral","sentiment_score":-0.010762913566496637,"channel":1,"num_words":9,"start":26.855,"end":29.115},{"sentences":[{"text":"Yeah.","start":30.98,"end":31.22,"sentiment":"neutral","sentiment_score":-0.024094313383102417},{"text":"We're well, we are actually talking about cybersecurity.","start":31.22,"end":34.28,"sentiment":"neutral","sentiment_score":-0.032083332538604736}],"sentiment":"neutral","sentiment_score":-0.031195663743548922,"channel":0,"num_words":9,"start":30.98,"end":34.28},{"sentences":[{"text":"Okay.","start":35.420002,"end":35.82,"sentiment":"neutral","sentiment_score":0.028132054954767227},{"text":"No worries.","start":35.82,"end":36.38,"sentiment":"neutral","sentiment_score":0.06249052844941616},{"text":"I'll just see if I can grab him.","start":36.38,"end":38.72,"sentiment":"neutral","sentiment_score":0.09121541399508715}],"sentiment":"neutral","sentiment_score":0.08025785671039061,"channel":1,"num_words":11,"start":35.420002,"end":38.72},{"sentences":[{"text":"Alright.","start":40.42,"end":40.9,"sentiment":"neutral","sentiment_score":0.1725400686264038},{"text":"Thank you.","start":40.9,"end":41.64,"sentiment":"neutral","sentiment_score":0.2862479239702225}],"sentiment":"neutral","sentiment_score":0.24834530552228293,"channel":0,"num_words":3,"start":40.42,"end":41.64},{"sentences":[{"text":"He said he's a bit busy at the moment.","start":58.78,"end":60.539997,"sentiment":"neutral","sentiment_score":-0.1243864864938789},{"text":"Sorry, Andrew.","start":60.539997,"end":61.44,"sentiment":"neutral","sentiment_score":-0.029030293226242065}],"sentiment":"neutral","sentiment_score":-0.10704899680885402,"channel":1,"num_words":11,"start":58.78,"end":61.44},{"sentences":[{"text":"Oh, it's alright.","start":63.48,"end":64.78,"sentiment":"neutral","sentiment_score":0.08610003689924876},{"text":"Well, thank you for checking.","start":65.08,"end":66.46,"sentiment":"positive","sentiment_score":0.34507528841495516},{"text":"Appreciate","start":66.6,"end":67.0,"sentiment":"neutral","sentiment_score":0.2749934196472168}],"sentiment":"neutral","sentiment_score":0.25096333026885986,"channel":0,"num_words":9,"start":63.48,"end":67.0},{"sentences":[{"text":"No","start":66.939995,"end":67.18,"sentiment":"neutral","sentiment_score":0.1526416391134262}],"sentiment":"neutral","sentiment_score":0.1526416391134262,"channel":1,"num_words":1,"start":66.939995,"end":67.18},{"sentences":[{"text":"it.","start":67.0,"end":67.5,"sentiment":"neutral","sentiment_score":-0.0023803673684597015}],"sentiment":"neutral","sentiment_score":-0.0023803673684597015,"channel":0,"num_words":1,"start":67.0,"end":67.5},{"sentences":[{"text":"worries.","start":67.18,"end":67.659996,"sentiment":"neutral","sentiment_score":0.05397631227970123},{"text":"All good.","start":67.659996,"end":68.14,"sentiment":"neutral","sentiment_score":0.25873661041259766},{"text":"Thank you.","start":68.14,"end":68.96,"sentiment":"neutral","sentiment_score":0.31431758403778076}],"sentiment":"neutral","sentiment_score":0.2400169402360916,"channel":1,"num_words":5,"start":67.18,"end":68.96}]},"summary":{"result":"success","short":"The customer, Andrew, is calling Wingoda Dental to speak with Matthew, but he is busy. Andrew asks for a callback to get in touch with Matthew and explains that they are discussing cybersecurity. The agent, Jacinta, takes note of the request and thanks Andrew for checking."},"intents":{"segments":[{"text":"I was actually trying to get a hold of Matthew. Yep.","start_word":11,"end_word":21,"intents":[{"intent":"Reach matthew","confidence_score":0.048174866},{"intent":"Reach matthew","confidence_score":0.006214356}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.3497169613838196},{"text":"Wingoda Dental. Jacinta speaking. Oh, yes. Hi. Good afternoon. I was actually trying to get a hold of Matthew. Yep. Who's speaking, please? Yeah. My my name is Andrew. And we actually talked yesterday, but he was busy. So I was calling back to hopefully get a hold of him right now if he's available. Yeah. And what was it in regards to? Sorry. Yeah. We're well, we are actually talking about cybersecurity. Okay. No worries. I'll just see if I can grab him. Alright. Thank you. He said he's a bit busy at the moment. Sorry, Andrew. Oh, it's alright. Well, thank you for checking. Appreciate No it. worries. All good.","start_word":2,"end_word":113,"sentiment":"neutral","sentiment_score":0.06490090489387512},{"text":"Thank you.","start_word":114,"end_word":115,"sentiment":"positive","sentiment_score":0.37880370020866394}],"average":{"sentiment":"neutral","sentiment_score":0.07455766329201319}}}}