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Katie is not the person in charge of the operation and the agent apologizes for the inconvenience. The agent asks Katie to transfer him to the person in charge and thanks her for answering the call."},"intents":{"segments":[{"text":"Is it possible, Katie, if you can transfer me over to that person that I can't, we I'm could afraid, talk to? at the moment.","start_word":102,"end_word":126,"intents":[{"intent":"Transfer call","confidence_score":0.2787786}]}]},"sentiments":{"segments":[{"text":"Hello. Cathy speaking. Oh, hi, Katie.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.1508152186870575},{"text":"Good good day to you.","start_word":6,"end_word":10,"sentiment":"positive","sentiment_score":0.5948960781097412},{"text":"This is Andrew from Vigilance AI. Hello? Yeah. Hi. Yeah. Just a quick one, Katie. We're a cybersecurity company that runs an AISOC operation that plugs into your whole IT stack, like Microsoft three six five Azure email Okay. and firewall. I just need to I just need to stop you. We have a person in council who specifically deals with cybersecurity, and it isn't me. Oh, I'm sorry. That's Yeah. okay. I yeah. That that you're not speaking to the right person about this. Oh, I'm sorry about that, Katie. Is it possible, Katie, if you can transfer me over to that person that I can't, we I'm could afraid, talk to? at the moment. He's in a meeting. Alright. Alright. Got it. Well, Katie, again, sorry for this, but, thank you for answering.","start_word":11,"end_word":145,"sentiment":"neutral","sentiment_score":-0.04948877543210983},{"text":"I appreciate it. No problems at all. Thank Have a great day. Take you.","start_word":146,"end_word":159,"sentiment":"positive","sentiment_score":0.4938236474990845},{"text":"care. You too. Bye.","start_word":160,"end_word":163,"sentiment":"neutral","sentiment_score":0.1847575604915619}],"average":{"sentiment":"neutral","sentiment_score":0.024378679275512696}}}}