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Your name. Are you sure it's with the with the Airtel? Okay. Give me another phone number, the other one. Okay. 0429. Okay. Let me just list. Mail. 0429. No. It's not oh, hang on. Hang on. Hang on. Something's coming here. 0429501 o no. That's not it. That's not it. Okay. Just give me the whole number again. 0429. That's not coming up. 5747. Okay. These are mobile local plan or travel SIM cards by any chance? Okay. Right now. So because when you say mobile plan, the travel SIM plan's a completely different thing. Okay. Okay. Gotcha now. Sorry about that. Okay. Did you just act activate these ones? Are you did you just order them? Okay. So you should have received information for a a portal where you can log in. Okay. Let me let me just open that up for you. Hang on a sec. Yeah. But they'll only they'll only work when you're outside of Australia. Well, they travel SIM cards. Okay. Okay. I'm I'm do you know your account details? Like, an email address? Lot. Oh, hang on. I should I think I should have that on file. Hang on. One second. And these are travel SIM cards. Yep. Alot315@hotmail.com? Yeah. Okay. When are you traveling? Where to? Oh, could I come with you? Do you remember what password you were using for that? Yeah. Yeah. Woodridge. Hang on. I looked the wrong way around. Yeah. I think I I I know Woodridge. That's not far from Queensland. Right? Ah, you're in Western Australia. Okay. So W, 00, D With A Capital W, R I D G E. And what else? Hash. Oh, yes. Okay. I'm in. So you've got two travel SIM cards. And have you hang on. Let me just check the back end from my end, see if they're activated or not. Some people, they activate. They try to use them here, and they don't work as it's meant to work outside of Australia. And if you if you use them in Australia being a travel income, you might burn them off a lot quicker than what you should. Does that makes any sense? So let me just check the back end. Alright. SIM card. SIM card. SIM card state. SIM card number. Paste. Oh, okay. It says nine plus. I've got one here. Prepaid currency balance. Okay. I'm not sure which plan you got. Let me have a look. Hang on. Yeah. I know some people pay over a thousand bucks just to use these use their own roaming, which is crazy. Alright. Just let me log in to okay. Travel service. Do you remember which one you took out? It was Global, Europe, Asia, or Asia Zone 2? Global. Okay. Now you got Global, Europe. I think you probably would have got Europe. Hang on. How much did you say you paid? 60 US. 61 US? No. That's Zone 2. That's not it. Unbelievable. How many gigs was there, you said? 25 gigs. Okay. That would have been $49. Right? Did it yeah. It probably would. Because it changes the the Australian dollar. Actually, right now, probably would have been different because the Australian dollar has gone up. The American dollar has gone down. But, unfortunately, we can only do this in US dollars. So they're 25 gigs, but they they are for fourteen days. You could you can recharge them. So once you go to charged so once it's it's activated, you can just go back into the portal and recharge it, then put whatever you want on there. How did I do it when I was because I used one of these in Spain, and it was just bloody brilliant. Well, I was in Spain there for about a month last year. And if I had to use my own Ramen, it would have cost me bloody an hour. Like, I only paid about $20.30 bucks or something like that US. And it lasted me it lasted me the whole month, but I did two recharges. Yeah. Yeah. You'll you'll get I mean, they last you a while. It's not like they go out straight away. 25 gigs is pretty good. The 25 gigs overseas is calculated different to the 25 gigs calculated here in Australia. It actually lasts longer overseas than here. Now the global one, this one here, you say you're gonna go how long is that to India for? Okay. Rub it in. Rub it in. I don't wanna hear that. Alright? Yeah. Well, that that should be pretty much last you for the two weeks. No problem. Thing is if you don't use it all up in two weeks, it should roll over to the next batch. Okay. Now you got a the travel SIM cards, you got their physical SIMs. They're not an eSIM. Right? Okay. So I'm I'm not I've gotta look at one because I I I've got all these products in front of me. I'm trying to work out this one now. So this one here, you should be able to just recharge it. You'll get a lot of recharge text, and you just reply to that with the amount you wanna recharge it for, and that's it. Now this one here okay. So this one's not charged. It's it's not active yet. So it's got prepayments blocked, which means it's not you haven't you haven't activated it yet? Alright. So what was the other number again? Hang on. No. I'm I'm in here. I'm in the where are we? Let me just check. One's one finishes in 8026, and one the other one is 65. Okay. Copy. Let me just check the other one. Paste. Submit request. 8065. Now but they they they should they so they both haven't been activated. Okay. Let's go into your. Okay. So in your dashboard, it's got activate. Okay. That's for eSIM. Add SIM card. SIM number. Okay. SIM number. Paste. Add. Okay. That's one. So we've we've added one. Dashboard, O6 5. And we got this one. Copy. Add SIM card. Place. Add. Okay. So we've added the two SIM cards. Okay. So the good thing is nothing is it's it's still in processing. So you're leaving tomorrow. Right? Okay. So nothing's been taken out of your account yet. Okay. So you got no payment method added to this account yet. So if you want me to do, I can do it for you, or you can do it yourself. Okay. Alright. So what I need from you is the card number, date of expiry, security, and the country is Australia. That's all I need. So if I give me your card number first. Five three five three. Yep. One six five three. Yep. Zero seven three seven. Yep. 6155. That's an after card. Yeah? Expiry date, just the month and the last two digits of the year. 10/28. And the CVC code at the back of the card? 932. I'm just gonna repeat it to you because once I put it through, I don't see it again. So your card number is 5353 1653 0737 6155. Expiry date, 10/28. And the security code, 932. Right? Now I'm just adding that into your payment method. Okay. So that's done. Let's have a look at your account details. Just double check. Mel Rolls, r o w l e s m e l. Display name, Mel Rose. Alright. So the password you've given me, WoodridgeWithAW, whatever that number was, I can't remember. That works. That's working from my end. You're saying it's not working from your end? What is that m b is that an NBN connection or private network or what sort of connection is that? That's probably why it's not working properly. No. Can you can you just can you provide me your home address if that's alright? Hang on a sec. One second. Is it how come it's on Telstra? Is it a NBN network or a Telstra network? No. I'm not talking about your oh, okay. So you have not home Internet, have you? Well, that's what you should get, man. That's the best. Yeah. What bill was that? Let's see if I can better it. Hang on a sec. Hang on a sec. You're getting ripped off here already. How much was it? 800? Okay. We can do that for you, and we can give you a free modem. Yeah. So we could probably take we could probably take 10% off that for the first six months, and then come back to $70.70 bucks a month, something like that. It would connect it for free. There's no connection fee on that one. Well, you've I mean, you got a MBN box inside the house already? Okay. Let me just check-in case your puppy isn't an MBN and you're not you're getting the wrong information. Hang on a sec. It doesn't mean anything. So what's the what's the actual oh, hang on. That's the wrong one. Wrong one. Wrong one. There we go. Come on, MBM. Where the hell are you? Check MBM. Here we go. Okay. What's the address? Kang Kangaroo, As In Kangaroo? 22 Kangaroo Street. Is that Burra, South Australia? Kangaroo Plate, was it? Oh, Place. Sorry. Place. There we go. 10 to k. Western Australia. Yeah? So it's saying here you got available fiber to the node. Fiber to the node means you won't have the the typical NBN box. You'll have a little you'll have what they call a a phone outlet inside the house somewhere. No. You should have because it's saying here it's already there. No. It's got here available technology, NBN fiber to the node. No. No. But it's telling me that inside your house, you got an r j 45 jack socket somewhere around the house that you haven't located yet. Yeah. Yep. Yeah. That doesn't matter. But were you ever using an analog phone before then? That's strange. Well, they should connect it up. There shouldn't be any cost to you. Yeah. So there's never been any NBN. Nothing. So why is it telling me NBN available? It's saying it's available here. No. No. No. It'll tell if it's not available inside the house, it'll give us a different indication or different message. Yeah. With fiber to the node, it's a completely different setup to fiber to the optics. So it means you need to use a VDSL router. You can't use a normal a normal boost router that have come out the Wi Fi sixes or the sevens on this type of service. We could still provide I mean, these these routers are normally running about $200, but we still provide it to you for free until they do the upgrade. Anyway, look. When you get back from your holidays, you have a bloody good time. Enjoy it. If you don't, I'll come down, and I'll hunt you down. I'll take over. Yeah. Just give us a call, mate. We're more than happy to help. And if you wanna bring your mobile phones, I'll probably give you a special pricing to save money. Just when you get back, give us a call. Ask for Dom, d o m. That's me. And I'll I'll work out a good plan for you. Alright. Now you don't have a laptop in front of you or anything like that? Okay. So your phone have you got any Internet on your phone at the moment? Any Internet on your phone? Alright. So can you go to airtel. Au? Yeah. It's the same thing. It's the same thing. But, yeah, it's airtel.au/shop/account, but just go to airtelau. And when you're in there when you're in there, you can go up the top. You got all the tabs there. Just click on my account. That's all you gotta do. Yep. And then on the top tab, you'll see home, mobile, travel sim, and my account. I'm gonna kill you. You're not listening to me. Put airtails.au on the URL and open up the the home page. Now if you look up the top, you got home, mobile, travel sim, my account support. Do you see those tabs? Okay. Click on to my account. And then and then put in the username, email, and the password that you gave me. Dashboard will give you you should see the two SIM cards there. Right? Now you got top up top up. So at the top goes up, you can do that. I'm not gonna do it for you. I would do this before you leave. So that way your SIM cards will be topped up with with the amount actually, what I'll do is I'll I'll do one. This one. You can do the other one. Alright? So the travel the travel SIM cards that ends on 0826. Okay. You got airtime of $64. So on this, you got data and spot and speed. That's why it's costing you $90. So you can talk, and you got data on it as well. Alright? So you must have select the the talk as well. So I'll pop up with I'll pop that one up, and we're gonna know the global, and it was the 25 gig, wasn't it? Have you checked your account? Has the money come out yet? Okay. Well, in that case, they they already should be active. Okay. So this sorry. Okay. So this if you if you need to pop up so you got it it's telling me you got airtime already. They have $64 $64. Okay. So let's say you run out or you the fourteen days are over. You click back into here. Oh my god. I'm going I'm going nuts. I need a holiday too. Can I come with you guys? On this dashboard, you just go to top up. So when you click on top up, you don't need to do it now because you could either top up 25, thirty, fifty, whatever, or seven, eleven, 26, 52 if you wanna go from five gigs to 50 gigs, whatever. But I can tell you now, before this we put this product, because we got exclusive rights to this product here in Australia. I had customers with roaming with Vodafone, Optus, and Telstra, and they were paying anywhere from 500 to over a thousand dollars. Oh, yeah. Just for using probably not even 50 gigs. Yeah. Obviously, if you do get, let's say, to the Zone 2, let's say, Asia 2, that's probably where there's hardly anything there and they work through the satellites, then you're gonna be paying more for the for the prices. Because it's yeah. Because it let's say, countries like Cambodia or out in in areas where it's more rural, especially with these cards, these eSIMs. These are the only SIM cards eSIM cards that are working in the in The Emirates in The Emirates countries. Yeah. Other countries other other SIM cards won't work in there. So so anyway so you know how to you know how to pop up. Alright? Alright. So if you go to yeah. So that's the if you go to activate, there's no nothing there because it means you've already got activated. I've added the two SIMs. So if you go to to add SIM, it did they've already been added orders. If you click on orders, it'll tell you status, total, processing. You can actually view that. It'll tell you everything, what you've got. 25 gig, 49, and $15. That's 39. That's probably what it is then. So you have $15 to send it out. What is that worth? That's 59 60 hang on. That's 64. Okay. So that's so you've only got have you got WhatsApp on your phone? Okay. No. It's alright. So that's all you need. You don't need anything else. The good thing with WhatsApp, if people call you on WhatsApp, you don't get charged anything. You only get charged for your data. That's it. So this is gonna last you. No worries. Yeah. This is gonna last you. Alright. So yeah. You you're gonna have after fourteen days, once you start using it from that fourteen days onwards, Just go to your dashboard once you see they're not working or whatever in case you've used up all the data, you've gone crazy, whatever. I don't know. You just go to that top up and just top it up, whatever. Just go top up for data. That's all you need if you got WhatsApp. You can select if you're in Europe, you got $7 for five gigs, $11 for 10 gigs, $26 for 25 gigs. You don't even get that here in Australia, mate. It's just it's just crazy. You know? Look. $50 and $52 for 50 gigs. You get 50 gigs. Yeah. I mean, some people might have some specials on, but you're looking about anywhere from 80 to $90 for that or something like that. You know what I mean? So bloody expensive. And when I looked at these prices, I thought, shit. This is money cheaper than Australia. So if you're in Asia if you're in Asia, which that's gonna be be only there for a week or so. Yeah? Okay. So that that'll be in India. Yeah. They're still using WhatsApp, so it shouldn't be a problem. Troubles with bloody India, mate, because I I'm gonna give you some information. Our name, Airtel Australia, the the name Airtel has exactly there's exactly a a same name mobile company in India as well. And they all and they all come here, mate, complaining about this. I said, mate, we're sorry. You got the wrong company. So in India, yeah, you're gonna have I don't know. They're they're pretty shoddy over there with the service. Yeah. No. No. Nothing to do with them, mate. Because I was like, come in and close shop. No. We have nothing nothing to do with them, and all the Indians are coming to give us a policy. Mate, well, you're in Australia. Number one, we don't have the same number, you know, so we can't help you anyway. And number three, we're not the same company. Well, I'm really, really sorry, minimum. But yeah. No. So those SIM cards are already activated. Alright? So they're all good. And they'll they'll start working once you get to the Asia and stuff like that. Alright? Yeah. And then what what mobile phone do you have? Hang on a sec. Galaxy? I'm gonna see that Samsung. Samsung Galaxy. Yeah. What tell me what's galaxy. What else? Samsung Galaxy. What else? Yeah. Hello? Can you hear me? Hello? Hello? Can you hear me? Hello? It's probably dropped out or something. I'm here. I can hear you. Can you hear me? Okay. 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afternoon. Airtel tech support. Okay. One sec. Is what mobile number is it?\n\n5 747. Okay. What was your name? Sorry. First name is m e yep.\n\nIs Mel? Okay. It's not coming up your number. Your name. Are you sure it's with the with the Airtel?\n\nOkay. Give me another phone number, the other one. Okay. 0429. Okay.\n\nLet me just list. Mail. 0429. No. It's not oh, hang on.\n\nHang on. Hang on. Something's coming here. 0429501 o no. That's not it.\n\nThat's not it. Okay. Just give me the whole number again. 0429. That's not coming up.\n\n5747. Okay. These are mobile local plan or travel SIM cards by any chance? Okay. Right now.\n\nSo because when you say mobile plan, the travel SIM plan's a completely different thing. Okay. Okay. Gotcha now. Sorry about that.\n\nOkay. Did you just act activate these ones? Are you did you just order them? Okay. So you should have received information for a a portal where you can log in.\n\nOkay. Let me let me just open that up for you. Hang on a sec. Yeah. But they'll only they'll only work when you're outside of Australia.\n\nWell, they travel SIM cards. Okay. Okay. I'm I'm do you know your account details? Like, an email address?\n\nLot. Oh, hang on. I should I think I should have that on file. Hang on. One second.\n\nAnd these are travel SIM cards. Yep. Alot315@hotmail.com? Yeah. Okay.\n\nWhen are you traveling? Where to? Oh, could I come with you? Do you remember what password you were using for that? Yeah.\n\nYeah. Woodridge. Hang on. I looked the wrong way around. Yeah.\n\nI think I I I know Woodridge. That's not far from Queensland. Right? Ah, you're in Western Australia. Okay.\n\nSo W, 00, D With A Capital W, R I D G E. And what else? Hash. Oh, yes. Okay.\n\nI'm in. So you've got two travel SIM cards. And have you hang on. Let me just check the back end from my end, see if they're activated or not. Some people, they activate.\n\nThey try to use them here, and they don't work as it's meant to work outside of Australia. And if you if you use them in Australia being a travel income, you might burn them off a lot quicker than what you should. Does that makes any sense? So let me just check the back end. Alright.\n\nSIM card. SIM card. SIM card state. SIM card number. Paste.\n\nOh, okay. It says nine plus. I've got one here. Prepaid currency balance. Okay.\n\nI'm not sure which plan you got. Let me have a look. Hang on. Yeah. I know some people pay over a thousand bucks just to use these use their own roaming, which is crazy.\n\nAlright. Just let me log in to okay. Travel service. Do you remember which one you took out? It was Global, Europe, Asia, or Asia Zone 2?\n\nGlobal. Okay. Now you got Global, Europe. I think you probably would have got Europe. Hang on.\n\nHow much did you say you paid? 60 US. 61 US? No. That's Zone 2.\n\nThat's not it. Unbelievable. How many gigs was there, you said? 25 gigs. Okay.\n\nThat would have been $49. Right? Did it yeah. It probably would. Because it changes the the Australian dollar.\n\nActually, right now, probably would have been different because the Australian dollar has gone up. The American dollar has gone down. But, unfortunately, we can only do this in US dollars. So they're 25 gigs, but they they are for fourteen days. You could you can recharge them.\n\nSo once you go to charged so once it's it's activated, you can just go back into the portal and recharge it, then put whatever you want on there. How did I do it when I was because I used one of these in Spain, and it was just bloody brilliant. Well, I was in Spain there for about a month last year. And if I had to use my own Ramen, it would have cost me bloody an hour. Like, I only paid about $20.30 bucks or something like that US.\n\nAnd it lasted me it lasted me the whole month, but I did two recharges. Yeah. Yeah. You'll you'll get I mean, they last you a while. It's not like they go out straight away.\n\n25 gigs is pretty good. The 25 gigs overseas is calculated different to the 25 gigs calculated here in Australia. It actually lasts longer overseas than here. Now the global one, this one here, you say you're gonna go how long is that to India for? Okay.\n\nRub it in. Rub it in. I don't wanna hear that. Alright? Yeah.\n\nWell, that that should be pretty much last you for the two weeks. No problem. Thing is if you don't use it all up in two weeks, it should roll over to the next batch. Okay. Now you got a the travel SIM cards, you got their physical SIMs.\n\nThey're not an eSIM. Right? Okay. So I'm I'm not I've gotta look at one because I I I've got all these products in front of me. I'm trying to work out this one now.\n\nSo this one here, you should be able to just recharge it. You'll get a lot of recharge text, and you just reply to that with the amount you wanna recharge it for, and that's it. Now this one here okay. So this one's not charged. It's it's not active yet.\n\nSo it's got prepayments blocked, which means it's not you haven't you haven't activated it yet? Alright. So what was the other number again? Hang on. No.\n\nI'm I'm in here. I'm in the where are we? Let me just check. One's one finishes in 8026, and one the other one is 65. Okay.\n\nCopy. Let me just check the other one. Paste. Submit request. 8065.\n\nNow but they they they should they so they both haven't been activated. Okay. Let's go into your. Okay. So in your dashboard, it's got activate.\n\nOkay. That's for eSIM. Add SIM card. SIM number. Okay.\n\nSIM number. Paste. Add. Okay. That's one.\n\nSo we've we've added one. Dashboard, O6 5. And we got this one. Copy. Add SIM card.\n\nPlace. Add. Okay. So we've added the two SIM cards. Okay.\n\nSo the good thing is nothing is it's it's still in processing. So you're leaving tomorrow. Right? Okay. So nothing's been taken out of your account yet.\n\nOkay. So you got no payment method added to this account yet. So if you want me to do, I can do it for you, or you can do it yourself. Okay. Alright.\n\nSo what I need from you is the card number, date of expiry, security, and the country is Australia. That's all I need. So if I give me your card number first. Five three five three. Yep.\n\nOne six five three. Yep. Zero seven three seven. Yep. 6155.\n\nThat's an after card. Yeah? Expiry date, just the month and the last two digits of the year. 10/28. And the CVC code at the back of the card?\n\n932. I'm just gonna repeat it to you because once I put it through, I don't see it again. So your card number is 5353 1653 0737 6155. Expiry date, 10/28. And the security code, 932.\n\nRight? Now I'm just adding that into your payment method. Okay. So that's done. Let's have a look at your account details.\n\nJust double check. Mel Rolls, r o w l e s m e l. Display name, Mel Rose. Alright. So the password you've given me, WoodridgeWithAW, whatever that number was, I can't remember.\n\nThat works. That's working from my end. You're saying it's not working from your end? What is that m b is that an NBN connection or private network or what sort of connection is that? That's probably why it's not working properly.\n\nNo. Can you can you just can you provide me your home address if that's alright? Hang on a sec. One second. Is it how come it's on Telstra?\n\nIs it a NBN network or a Telstra network? No. I'm not talking about your oh, okay. So you have not home Internet, have you? Well, that's what you should get, man.\n\nThat's the best. Yeah. What bill was that? Let's see if I can better it. Hang on a sec.\n\nHang on a sec. You're getting ripped off here already. How much was it? 800? Okay.\n\nWe can do that for you, and we can give you a free modem. Yeah. So we could probably take we could probably take 10% off that for the first six months, and then come back to $70.70 bucks a month, something like that. It would connect it for free. There's no connection fee on that one.\n\nWell, you've I mean, you got a MBN box inside the house already? Okay. Let me just check-in case your puppy isn't an MBN and you're not you're getting the wrong information. Hang on a sec. It doesn't mean anything.\n\nSo what's the what's the actual oh, hang on. That's the wrong one. Wrong one. Wrong one. There we go.\n\nCome on, MBM. Where the hell are you? Check MBM. Here we go. Okay.\n\nWhat's the address? Kang Kangaroo, As In Kangaroo? 22 Kangaroo Street. Is that Burra, South Australia? Kangaroo Plate, was it?\n\nOh, Place. Sorry. Place. There we go. 10 to k.\n\nWestern Australia. Yeah? So it's saying here you got available fiber to the node. Fiber to the node means you won't have the the typical NBN box. You'll have a little you'll have what they call a a phone outlet inside the house somewhere.\n\nNo. You should have because it's saying here it's already there. No. It's got here available technology, NBN fiber to the node. No.\n\nNo. But it's telling me that inside your house, you got an r j 45 jack socket somewhere around the house that you haven't located yet. Yeah. Yep. Yeah.\n\nThat doesn't matter. But were you ever using an analog phone before then? That's strange. Well, they should connect it up. There shouldn't be any cost to you.\n\nYeah. So there's never been any NBN. Nothing. So why is it telling me NBN available? It's saying it's available here.\n\nNo. No. No. It'll tell if it's not available inside the house, it'll give us a different indication or different message. Yeah.\n\nWith fiber to the node, it's a completely different setup to fiber to the optics. So it means you need to use a VDSL router. You can't use a normal a normal boost router that have come out the Wi Fi sixes or the sevens on this type of service. We could still provide I mean, these these routers are normally running about $200, but we still provide it to you for free until they do the upgrade. Anyway, look.\n\nWhen you get back from your holidays, you have a bloody good time. Enjoy it. If you don't, I'll come down, and I'll hunt you down. I'll take over. Yeah.\n\nJust give us a call, mate. We're more than happy to help. And if you wanna bring your mobile phones, I'll probably give you a special pricing to save money. Just when you get back, give us a call. Ask for Dom, d o m.\n\nThat's me. And I'll I'll work out a good plan for you. Alright. Now you don't have a laptop in front of you or anything like that? Okay.\n\nSo your phone have you got any Internet on your phone at the moment? Any Internet on your phone? Alright. So can you go to airtel. Au?\n\nYeah. It's the same thing. It's the same thing. But, yeah, it's airtel.au/shop/account, but just go to airtelau. And when you're in there when you're in there, you can go up the top.\n\nYou got all the tabs there. Just click on my account. That's all you gotta do. Yep. And then on the top tab, you'll see home, mobile, travel sim, and my account.\n\nI'm gonna kill you. You're not listening to me. Put airtails.au on the URL and open up the the home page. Now if you look up the top, you got home, mobile, travel sim, my account support. Do you see those tabs?\n\nOkay. Click on to my account. And then and then put in the username, email, and the password that you gave me. Dashboard will give you you should see the two SIM cards there. Right?\n\nNow you got top up top up. So at the top goes up, you can do that. I'm not gonna do it for you. I would do this before you leave. So that way your SIM cards will be topped up with with the amount actually, what I'll do is I'll I'll do one.\n\nThis one. You can do the other one. Alright? So the travel the travel SIM cards that ends on 0826. Okay.\n\nYou got airtime of $64. So on this, you got data and spot and speed. That's why it's costing you $90. So you can talk, and you got data on it as well. Alright?\n\nSo you must have select the the talk as well. So I'll pop up with I'll pop that one up, and we're gonna know the global, and it was the 25 gig, wasn't it? Have you checked your account? Has the money come out yet? Okay.\n\nWell, in that case, they they already should be active. Okay. So this sorry. Okay. So this if you if you need to pop up so you got it it's telling me you got airtime already.\n\nThey have $64 $64. Okay. So let's say you run out or you the fourteen days are over. You click back into here. Oh my god.\n\nI'm going I'm going nuts. I need a holiday too. Can I come with you guys? On this dashboard, you just go to top up. So when you click on top up, you don't need to do it now because you could either top up 25, thirty, fifty, whatever, or seven, eleven, 26, 52 if you wanna go from five gigs to 50 gigs, whatever.\n\nBut I can tell you now, before this we put this product, because we got exclusive rights to this product here in Australia. I had customers with roaming with Vodafone, Optus, and Telstra, and they were paying anywhere from 500 to over a thousand dollars. Oh, yeah. Just for using probably not even 50 gigs. Yeah.\n\nObviously, if you do get, let's say, to the Zone 2, let's say, Asia 2, that's probably where there's hardly anything there and they work through the satellites, then you're gonna be paying more for the for the prices. Because it's yeah. Because it let's say, countries like Cambodia or out in in areas where it's more rural, especially with these cards, these eSIMs. These are the only SIM cards eSIM cards that are working in the in The Emirates in The Emirates countries. Yeah.\n\nOther countries other other SIM cards won't work in there. So so anyway so you know how to you know how to pop up. Alright? Alright. So if you go to yeah.\n\nSo that's the if you go to activate, there's no nothing there because it means you've already got activated. I've added the two SIMs. So if you go to to add SIM, it did they've already been added orders. If you click on orders, it'll tell you status, total, processing. You can actually view that.\n\nIt'll tell you everything, what you've got. 25 gig, 49, and $15. That's 39. That's probably what it is then. So you have $15 to send it out.\n\nWhat is that worth? That's 59 60 hang on. That's 64. Okay. So that's so you've only got have you got WhatsApp on your phone?\n\nOkay. No. It's alright. So that's all you need. You don't need anything else.\n\nThe good thing with WhatsApp, if people call you on WhatsApp, you don't get charged anything. You only get charged for your data. That's it. So this is gonna last you. No worries.\n\nYeah. This is gonna last you. Alright. So yeah. You you're gonna have after fourteen days, once you start using it from that fourteen days onwards, Just go to your dashboard once you see they're not working or whatever in case you've used up all the data, you've gone crazy, whatever.\n\nI don't know. You just go to that top up and just top it up, whatever. Just go top up for data. That's all you need if you got WhatsApp. You can select if you're in Europe, you got $7 for five gigs, $11 for 10 gigs, $26 for 25 gigs.\n\nYou don't even get that here in Australia, mate. It's just it's just crazy. You know? Look. $50 and $52 for 50 gigs.\n\nYou get 50 gigs. Yeah. I mean, some people might have some specials on, but you're looking about anywhere from 80 to $90 for that or something like that. You know what I mean? So bloody expensive.\n\nAnd when I looked at these prices, I thought, shit. This is money cheaper than Australia. So if you're in Asia if you're in Asia, which that's gonna be be only there for a week or so. Yeah? Okay.\n\nSo that that'll be in India. Yeah. They're still using WhatsApp, so it shouldn't be a problem. Troubles with bloody India, mate, because I I'm gonna give you some information. Our name, Airtel Australia, the the name Airtel has exactly there's exactly a a same name mobile company in India as well.\n\nAnd they all and they all come here, mate, complaining about this. I said, mate, we're sorry. You got the wrong company. So in India, yeah, you're gonna have I don't know. They're they're pretty shoddy over there with the service.\n\nYeah. No. No. Nothing to do with them, mate. Because I was like, come in and close shop.\n\nNo. We have nothing nothing to do with them, and all the Indians are coming to give us a policy. Mate, well, you're in Australia. Number one, we don't have the same number, you know, so we can't help you anyway. And number three, we're not the same company.\n\nWell, I'm really, really sorry, minimum. But yeah. No. So those SIM cards are already activated. Alright?\n\nSo they're all good. And they'll they'll start working once you get to the Asia and stuff like that. Alright? Yeah. And then what what mobile phone do you have?\n\nHang on a sec. Galaxy? I'm gonna see that Samsung. Samsung Galaxy. Yeah.\n\nWhat tell me what's galaxy. What else? Samsung Galaxy. What else? Yeah.\n\nHello? Can you hear me? Hello? Hello? Can you hear me?\n\nHello? It's probably dropped out or something. I'm here. I can hear you. Can you hear me?\n\nOkay. Let me I'm just gonna call you with a on the work 04570457355465.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.28,"sentiment":"positive","sentiment_score":0.5058989822864532},{"text":"Airtel tech support.","start":1.28,"end":2.34,"sentiment":"neutral","sentiment_score":0.3203308085600535},{"text":"Okay.","start":9.76,"end":10.16,"sentiment":"neutral","sentiment_score":-0.037399183958768845},{"text":"One sec.","start":10.16,"end":10.719999,"sentiment":"neutral","sentiment_score":-0.03353290073573589},{"text":"Is what mobile number is it?","start":10.719999,"end":20.395,"sentiment":"neutral","sentiment_score":-0.016621095438798267}],"sentiment":"neutral","sentiment_score":0.12632848801357405,"num_words":14,"start":0.56,"end":20.395},{"sentences":[{"text":"5 747.","start":20.395,"end":22.335,"sentiment":"neutral","sentiment_score":-0.07269446179270744},{"text":"Okay.","start":26.73,"end":27.050001,"sentiment":"neutral","sentiment_score":0.00045942794531583786},{"text":"What was your name?","start":27.050001,"end":28.35,"sentiment":"neutral","sentiment_score":-0.0061904932372272015},{"text":"Sorry.","start":32.57,"end":33.07,"sentiment":"neutral","sentiment_score":-0.04498510807752609},{"text":"First name is m e yep.","start":33.29,"end":36.75,"sentiment":"neutral","sentiment_score":-0.025792511490484078}],"sentiment":"neutral","sentiment_score":-0.026387974686388458,"num_words":14,"start":20.395,"end":36.75},{"sentences":[{"text":"Is Mel?","start":38.25,"end":39.07,"sentiment":"neutral","sentiment_score":-0.003481704741716385},{"text":"Okay.","start":42.295002,"end":42.795002,"sentiment":"neutral","sentiment_score":-0.02659173123538494},{"text":"It's not coming up your number.","start":43.415,"end":45.275,"sentiment":"neutral","sentiment_score":-0.14928290620446205},{"text":"Your name.","start":46.295002,"end":47.115,"sentiment":"neutral","sentiment_score":-0.12171335145831108},{"text":"Are you sure it's with the with the Airtel?","start":48.695,"end":50.795002,"sentiment":"neutral","sentiment_score":-0.019890366536047723}],"sentiment":"neutral","sentiment_score":-0.06758462898433208,"num_words":20,"start":38.25,"end":50.795002},{"sentences":[{"text":"Okay.","start":54.59,"end":55.09,"sentiment":"neutral","sentiment_score":0.007612653076648712},{"text":"Give me another phone number, the other one.","start":66.19,"end":68.21,"sentiment":"neutral","sentiment_score":-0.016350080841220915},{"text":"Okay.","start":84.049995,"end":84.53,"sentiment":"neutral","sentiment_score":0.0034648729488253593},{"text":"0429.","start":84.53,"end":85.909996,"sentiment":"neutral","sentiment_score":0.0003028151986654848},{"text":"Okay.","start":94.29,"end":94.61,"sentiment":"neutral","sentiment_score":0.006462041288614273}],"sentiment":"neutral","sentiment_score":-0.009413188684751125,"num_words":12,"start":54.59,"end":94.61},{"sentences":[{"text":"Let me just list.","start":94.61,"end":97.189995,"sentiment":"neutral","sentiment_score":0.0022118764463812113},{"text":"Mail.","start":108.585,"end":108.905,"sentiment":"neutral","sentiment_score":-0.006250621750950813},{"text":"0429.","start":108.905,"end":113.564995,"sentiment":"neutral","sentiment_score":-0.007609712891280651},{"text":"No.","start":113.89001,"end":113.97,"sentiment":"neutral","sentiment_score":-0.12104608118534088},{"text":"It's not oh, hang on.","start":113.97,"end":114.93,"sentiment":"neutral","sentiment_score":-0.14323197305202484}],"sentiment":"neutral","sentiment_score":-0.07018489794184764,"num_words":12,"start":94.61,"end":114.93},{"sentences":[{"text":"Hang on.","start":114.93,"end":115.170006,"sentiment":"neutral","sentiment_score":-0.09604137390851974},{"text":"Hang on.","start":115.170006,"end":115.490005,"sentiment":"neutral","sentiment_score":-0.08305304870009422},{"text":"Something's coming here.","start":115.490005,"end":116.630005,"sentiment":"neutral","sentiment_score":-0.08499037971099217},{"text":"0429501 o no.","start":117.65,"end":121.170006,"sentiment":"neutral","sentiment_score":-0.09551755090554555},{"text":"That's not it.","start":121.170006,"end":121.810005,"sentiment":"neutral","sentiment_score":-0.23889965315659842}],"sentiment":"neutral","sentiment_score":-0.12433935357974125,"num_words":13,"start":114.93,"end":121.810005},{"sentences":[{"text":"That's not it.","start":121.810005,"end":122.87,"sentiment":"neutral","sentiment_score":-0.23829305171966553},{"text":"Okay.","start":124.770004,"end":125.090004,"sentiment":"neutral","sentiment_score":-0.061107270419597626},{"text":"Just give me the whole number again.","start":125.090004,"end":126.450005,"sentiment":"neutral","sentiment_score":-0.04547313175031117},{"text":"0429.","start":126.450005,"end":127.725,"sentiment":"neutral","sentiment_score":-0.01782536879181862},{"text":"That's not coming up.","start":131.645,"end":132.845,"sentiment":"neutral","sentiment_score":-0.0973328985273838}],"sentiment":"neutral","sentiment_score":-0.09384095692075789,"num_words":16,"start":121.810005,"end":132.845},{"sentences":[{"text":"5747.","start":132.845,"end":134.625,"sentiment":"neutral","sentiment_score":-0.02852984517812729},{"text":"Okay.","start":136.765,"end":137.265,"sentiment":"neutral","sentiment_score":-0.012932118028402328},{"text":"These are mobile local plan or travel SIM cards by any chance?","start":140.93,"end":146.23,"sentiment":"neutral","sentiment_score":-0.012275856453925371},{"text":"Okay.","start":149.33,"end":149.73,"sentiment":"neutral","sentiment_score":-0.02730151079595089},{"text":"Right now.","start":149.73,"end":150.20999,"sentiment":"neutral","sentiment_score":-0.04581007547676563}],"sentiment":"neutral","sentiment_score":-0.018099641317830366,"num_words":17,"start":132.845,"end":150.20999},{"sentences":[{"text":"So because when you say mobile plan, the travel SIM plan's a completely different thing.","start":150.20999,"end":154.47,"sentiment":"neutral","sentiment_score":-0.08202725698550542},{"text":"Okay.","start":155.895,"end":156.375,"sentiment":"neutral","sentiment_score":-0.01249653659760952},{"text":"Okay.","start":156.375,"end":156.615,"sentiment":"neutral","sentiment_score":-0.01362396404147148},{"text":"Gotcha now.","start":156.615,"end":157.41501,"sentiment":"neutral","sentiment_score":-0.03233994543552399},{"text":"Sorry about that.","start":157.41501,"end":158.475,"sentiment":"neutral","sentiment_score":-0.16791993379592896}],"sentiment":"neutral","sentiment_score":-0.08295313853093168,"num_words":22,"start":150.20999,"end":158.475},{"sentences":[{"text":"Okay.","start":160.935,"end":161.255,"sentiment":"neutral","sentiment_score":0.01748068630695343},{"text":"Did you just act activate these ones?","start":161.255,"end":163.675,"sentiment":"neutral","sentiment_score":0.003029797226190567},{"text":"Are you did you just order them?","start":167.095,"end":168.955,"sentiment":"neutral","sentiment_score":-0.0036690051534346174},{"text":"Okay.","start":171.39,"end":171.89,"sentiment":"neutral","sentiment_score":0.0707668885588646},{"text":"So you should have received information for a a portal where you can log in.","start":171.95,"end":177.01,"sentiment":"neutral","sentiment_score":0.05526100918650627}],"sentiment":"neutral","sentiment_score":0.029441556682990443,"num_words":31,"start":160.935,"end":177.01},{"sentences":[{"text":"Okay.","start":181.31,"end":181.62999,"sentiment":"neutral","sentiment_score":0.04527020454406738},{"text":"Let me let me just open that up for you.","start":181.62999,"end":183.87,"sentiment":"neutral","sentiment_score":0.04876930573955178},{"text":"Hang on a sec.","start":183.87,"end":184.93,"sentiment":"neutral","sentiment_score":0.015201952308416367},{"text":"Yeah.","start":191.275,"end":191.515,"sentiment":"neutral","sentiment_score":0.04132835194468498},{"text":"But they'll only they'll only work when you're outside of Australia.","start":191.515,"end":194.415,"sentiment":"neutral","sentiment_score":-0.035780393836003815}],"sentiment":"neutral","sentiment_score":0.008945003367477545,"num_words":27,"start":181.31,"end":194.415},{"sentences":[{"text":"Well, they travel SIM cards.","start":196.155,"end":197.69499,"sentiment":"neutral","sentiment_score":0.05062105134129524},{"text":"Okay.","start":200.37999,"end":200.87999,"sentiment":"neutral","sentiment_score":0.044960856437683105},{"text":"Okay.","start":201.26,"end":201.73999,"sentiment":"neutral","sentiment_score":0.03907511383295059},{"text":"I'm I'm do you know your account details?","start":201.73999,"end":204.23999,"sentiment":"neutral","sentiment_score":0.037002274533733726},{"text":"Like, an email address?","start":205.65999,"end":206.95999,"sentiment":"neutral","sentiment_score":0.019248841796070337}],"sentiment":"neutral","sentiment_score":0.037376567917434794,"num_words":19,"start":196.155,"end":206.95999},{"sentences":[{"text":"Lot.","start":212.06,"end":212.56,"sentiment":"neutral","sentiment_score":0.018134552985429764},{"text":"Oh, hang on.","start":213.405,"end":213.885,"sentiment":"neutral","sentiment_score":0.01782313734292984},{"text":"I should I think I should have that on file.","start":213.885,"end":216.045,"sentiment":"neutral","sentiment_score":0.040686136670410634},{"text":"Hang on.","start":216.045,"end":216.86499,"sentiment":"neutral","sentiment_score":0.02166421990841627},{"text":"One second.","start":217.885,"end":218.78499,"sentiment":"neutral","sentiment_score":0.025743617676198483}],"sentiment":"neutral","sentiment_score":0.031848944827086396,"num_words":18,"start":212.06,"end":218.78499},{"sentences":[{"text":"And these are travel SIM cards.","start":219.405,"end":221.805,"sentiment":"neutral","sentiment_score":0.044707198006411396},{"text":"Yep.","start":221.805,"end":222.305,"sentiment":"neutral","sentiment_score":0.08664163202047348},{"text":"Alot315@hotmail.com?","start":225.64499,"end":228.54,"sentiment":"neutral","sentiment_score":0.06996379792690277},{"text":"Yeah.","start":230.45999,"end":230.95999,"sentiment":"neutral","sentiment_score":0.05591049790382385},{"text":"Okay.","start":235.5,"end":235.57999,"sentiment":"neutral","sentiment_score":0.048144519329071045}],"sentiment":"neutral","sentiment_score":0.05289036352187395,"num_words":10,"start":219.405,"end":235.57999},{"sentences":[{"text":"When are you traveling?","start":235.57999,"end":236.56,"sentiment":"neutral","sentiment_score":0.0396439004689455},{"text":"Where to?","start":239.09999,"end":239.92,"sentiment":"neutral","sentiment_score":0.02468962036073208},{"text":"Oh, could I come with you?","start":244.915,"end":246.215,"sentiment":"neutral","sentiment_score":0.03846270591020584},{"text":"Do you remember what password you were using for that?","start":247.875,"end":250.455,"sentiment":"neutral","sentiment_score":0.006344357784837484},{"text":"Yeah.","start":253.715,"end":254.215,"sentiment":"neutral","sentiment_score":0.02532351016998291}],"sentiment":"neutral","sentiment_score":0.022934702872906044,"num_words":23,"start":235.57999,"end":254.215},{"sentences":[{"text":"Yeah.","start":264.85,"end":265.17,"sentiment":"neutral","sentiment_score":0.018000902608036995},{"text":"Woodridge.","start":265.17,"end":265.67,"sentiment":"neutral","sentiment_score":0.005112362094223499},{"text":"Hang on.","start":269.41,"end":269.81,"sentiment":"neutral","sentiment_score":-0.01196015439927578},{"text":"I looked the wrong way around.","start":269.81,"end":271.11002,"sentiment":"neutral","sentiment_score":-0.061373467246691384},{"text":"Yeah.","start":275.775,"end":275.815,"sentiment":"neutral","sentiment_score":-0.008012840524315834}],"sentiment":"neutral","sentiment_score":-0.034278244372795925,"num_words":11,"start":264.85,"end":275.815},{"sentences":[{"text":"I think I I I know Woodridge.","start":275.815,"end":277.29498,"sentiment":"neutral","sentiment_score":-0.025379181573433534},{"text":"That's not far from Queensland.","start":277.29498,"end":278.495,"sentiment":"neutral","sentiment_score":-0.017561219073832034},{"text":"Right?","start":278.495,"end":278.995,"sentiment":"neutral","sentiment_score":0.002050042152404785},{"text":"Ah, you're in Western Australia.","start":282.335,"end":283.29498,"sentiment":"neutral","sentiment_score":0.008327885717153549},{"text":"Okay.","start":283.29498,"end":283.53497,"sentiment":"neutral","sentiment_score":0.02151552587747574}],"sentiment":"neutral","sentiment_score":-0.010539756303555086,"num_words":19,"start":275.815,"end":283.53497},{"sentences":[{"text":"So W, 00, D With A Capital W, R I D G E.","start":283.53497,"end":288.03,"sentiment":"neutral","sentiment_score":0.016479183418246415},{"text":"And what else?","start":288.03,"end":288.93,"sentiment":"neutral","sentiment_score":0.009372257627546787},{"text":"Hash.","start":292.11002,"end":292.61002,"sentiment":"neutral","sentiment_score":0.006029005162417889},{"text":"Oh, yes.","start":295.95,"end":296.43,"sentiment":"neutral","sentiment_score":0.022002638317644596},{"text":"Okay.","start":296.43,"end":296.75,"sentiment":"neutral","sentiment_score":0.03807379677891731}],"sentiment":"neutral","sentiment_score":0.016522711794823407,"num_words":20,"start":283.53497,"end":296.75},{"sentences":[{"text":"I'm in.","start":296.75,"end":297.41,"sentiment":"neutral","sentiment_score":0.05165167152881622},{"text":"So you've got two travel SIM cards.","start":298.055,"end":300.155,"sentiment":"neutral","sentiment_score":0.08008246389882905},{"text":"And have you hang on.","start":301.97498,"end":303.335,"sentiment":"neutral","sentiment_score":-0.00568898357450962},{"text":"Let me just check the back end from my end, see if they're activated or not.","start":303.335,"end":307.335,"sentiment":"neutral","sentiment_score":-0.03300567448604852},{"text":"Some people, they activate.","start":307.335,"end":308.375,"sentiment":"neutral","sentiment_score":-0.17483627796173096}],"sentiment":"neutral","sentiment_score":-0.017411771504318014,"num_words":34,"start":296.75,"end":308.375},{"sentences":[{"text":"They try to use them here, and they don't work as it's meant to work outside of Australia.","start":308.375,"end":313.61002,"sentiment":"neutral","sentiment_score":-0.22079420503642824},{"text":"And if you if you use them in Australia being a travel income, you might burn them off a lot quicker than what you should.","start":314.55,"end":320.31,"sentiment":"negative","sentiment_score":-0.5712712121009826},{"text":"Does that makes any sense?","start":320.31,"end":321.69,"sentiment":"neutral","sentiment_score":-0.20655016601085663},{"text":"So let me just check the back end.","start":324.375,"end":326.315,"sentiment":"neutral","sentiment_score":-0.019319944083690643},{"text":"Alright.","start":329.25497,"end":329.75497,"sentiment":"neutral","sentiment_score":0.0150202214717865}],"sentiment":"negative","sentiment_score":-0.340848529025128,"num_words":57,"start":308.375,"end":329.75497},{"sentences":[{"text":"SIM card.","start":330.13498,"end":330.875,"sentiment":"neutral","sentiment_score":0.01905296416953206},{"text":"SIM card.","start":331.01498,"end":331.815,"sentiment":"neutral","sentiment_score":0.01218347018584609},{"text":"SIM card state.","start":331.815,"end":333.03497,"sentiment":"neutral","sentiment_score":0.01177517200509707},{"text":"SIM card number.","start":334.055,"end":335.275,"sentiment":"neutral","sentiment_score":0.013482709415256977},{"text":"Paste.","start":341.57,"end":342.07,"sentiment":"neutral","sentiment_score":0.014036780223250387}],"sentiment":"neutral","sentiment_score":0.013843935745006258,"num_words":11,"start":330.13498,"end":342.07},{"sentences":[{"text":"Oh, okay.","start":351.33002,"end":351.73,"sentiment":"neutral","sentiment_score":0.06685703620314598},{"text":"It says nine plus.","start":351.73,"end":353.03,"sentiment":"neutral","sentiment_score":0.04849638044834137},{"text":"I've got one here.","start":368.97,"end":370.27,"sentiment":"neutral","sentiment_score":0.05871049594134092},{"text":"Prepaid currency balance.","start":370.41,"end":372.99,"sentiment":"neutral","sentiment_score":0.05370386938254038},{"text":"Okay.","start":376.25,"end":376.75,"sentiment":"neutral","sentiment_score":0.0831066370010376}],"sentiment":"neutral","sentiment_score":0.057625701650977135,"num_words":14,"start":351.33002,"end":376.75},{"sentences":[{"text":"I'm not sure which plan you got.","start":383.625,"end":385.405,"sentiment":"neutral","sentiment_score":-0.09518043377569743},{"text":"Let me have a look.","start":385.785,"end":386.74503,"sentiment":"neutral","sentiment_score":0.011108719557523728},{"text":"Hang on.","start":386.74503,"end":387.565,"sentiment":"neutral","sentiment_score":0.0078096818178892136},{"text":"Yeah.","start":395.03998,"end":395.53998,"sentiment":"neutral","sentiment_score":0.0013520587235689163},{"text":"I know some people pay over a thousand bucks just to use these use their own roaming, which is crazy.","start":395.59998,"end":400.9,"sentiment":"neutral","sentiment_score":-0.17138578034937382}],"sentiment":"neutral","sentiment_score":-0.11489896066486835,"num_words":35,"start":383.625,"end":400.9},{"sentences":[{"text":"Alright.","start":403.44,"end":403.94,"sentiment":"neutral","sentiment_score":0.05273054540157318},{"text":"Just let me log in to okay.","start":405.03998,"end":419.42502,"sentiment":"neutral","sentiment_score":0.05048305754150663},{"text":"Travel service.","start":419.42502,"end":420.325,"sentiment":"neutral","sentiment_score":0.0329727828502655},{"text":"Do you remember which one you took out?","start":420.70502,"end":422.565,"sentiment":"neutral","sentiment_score":0.013545955182053149},{"text":"It was Global, Europe, Asia, or Asia Zone 2?","start":424.56,"end":427.78,"sentiment":"neutral","sentiment_score":0.007142191597570975}],"sentiment":"neutral","sentiment_score":0.023877958508415356,"num_words":27,"start":403.44,"end":427.78},{"sentences":[{"text":"Global.","start":431.04,"end":431.54,"sentiment":"neutral","sentiment_score":0.010332798585295675},{"text":"Okay.","start":431.76,"end":432.26,"sentiment":"neutral","sentiment_score":0.016240959987044334},{"text":"Now you got Global, Europe.","start":440.235,"end":442.315,"sentiment":"neutral","sentiment_score":0.00803428702056408},{"text":"I think you probably would have got Europe.","start":442.315,"end":444.07498,"sentiment":"neutral","sentiment_score":0.0032717823050916195},{"text":"Hang on.","start":444.07498,"end":444.815,"sentiment":"neutral","sentiment_score":-0.004218356683850288}],"sentiment":"neutral","sentiment_score":0.004969572867540752,"num_words":17,"start":431.04,"end":444.815},{"sentences":[{"text":"How much did you say you paid?","start":445.275,"end":446.815,"sentiment":"neutral","sentiment_score":-0.0136942094458001},{"text":"60 US.","start":453.41,"end":454.55,"sentiment":"neutral","sentiment_score":0.0015885964967310429},{"text":"61 US?","start":458.53,"end":459.75,"sentiment":"neutral","sentiment_score":-0.005434789229184389},{"text":"No.","start":460.13,"end":460.37,"sentiment":"neutral","sentiment_score":-0.10379151999950408},{"text":"That's Zone 2.","start":460.37,"end":461.33,"sentiment":"neutral","sentiment_score":-0.09928902983665466}],"sentiment":"neutral","sentiment_score":-0.0336806974063317,"num_words":15,"start":445.275,"end":461.33},{"sentences":[{"text":"That's not it.","start":461.33,"end":462.31,"sentiment":"neutral","sentiment_score":-0.24954948822657266},{"text":"Unbelievable.","start":463.65,"end":464.15,"sentiment":"neutral","sentiment_score":-0.06820957362651825},{"text":"How many gigs was there, you said?","start":469.775,"end":471.555,"sentiment":"neutral","sentiment_score":0.004059534786002976},{"text":"25 gigs.","start":474.175,"end":475.47498,"sentiment":"neutral","sentiment_score":0.0035179511178284883},{"text":"Okay.","start":475.69498,"end":475.935,"sentiment":"neutral","sentiment_score":0.014653579331934452}],"sentiment":"neutral","sentiment_score":-0.054767986659758856,"num_words":14,"start":461.33,"end":475.935},{"sentences":[{"text":"That would have been $49.","start":475.935,"end":477.535,"sentiment":"neutral","sentiment_score":0.007857415080070495},{"text":"Right?","start":477.535,"end":478.035,"sentiment":"neutral","sentiment_score":0.00966243166476488},{"text":"Did it yeah.","start":484.11002,"end":485.47,"sentiment":"neutral","sentiment_score":-0.015603562816977501},{"text":"It probably would.","start":485.47,"end":486.45,"sentiment":"neutral","sentiment_score":-0.03578415885567665},{"text":"Because it changes the the Australian dollar.","start":486.83002,"end":489.09,"sentiment":"neutral","sentiment_score":-0.03840993956795761}],"sentiment":"neutral","sentiment_score":-0.01968859131202886,"num_words":19,"start":475.935,"end":489.09},{"sentences":[{"text":"Actually, right now, probably would have been different because the Australian dollar has gone up.","start":489.79,"end":493.23,"sentiment":"neutral","sentiment_score":-0.08791856542229652},{"text":"The American dollar has gone down.","start":493.23,"end":495.20502,"sentiment":"neutral","sentiment_score":-0.13887642696499825},{"text":"But, unfortunately, we can only do this in US dollars.","start":495.98502,"end":498.64502,"sentiment":"neutral","sentiment_score":-0.18709630221128465},{"text":"So they're 25 gigs, but they they are for fourteen days.","start":501.105,"end":505.685,"sentiment":"neutral","sentiment_score":-0.11195246265693144},{"text":"You could you can recharge them.","start":509.22998,"end":511.00998,"sentiment":"neutral","sentiment_score":-0.024635789915919304}],"sentiment":"neutral","sentiment_score":-0.11254774779081345,"num_words":48,"start":489.79,"end":511.00998},{"sentences":[{"text":"So once you go to charged so once it's it's activated, you can just go back into the portal and recharge it, then put whatever you want on there.","start":512.51,"end":523.505,"sentiment":"neutral","sentiment_score":0.1163347445685288},{"text":"How did I do it when I was because I used one of these in Spain, and it was just bloody brilliant.","start":525.245,"end":529.40497,"sentiment":"positive","sentiment_score":0.35682782327586954},{"text":"Well, I was in Spain there for about a month last year.","start":529.40497,"end":531.82495,"sentiment":"neutral","sentiment_score":0.05344023245076338},{"text":"And if I had to use my own Ramen, it would have cost me bloody an hour.","start":533.17,"end":536.37,"sentiment":"negative","sentiment_score":-0.62143956563052},{"text":"Like, I only paid about $20.30 bucks or something like that US.","start":536.37,"end":540.23,"sentiment":"neutral","sentiment_score":-0.29429727296034497}],"sentiment":"neutral","sentiment_score":-0.024248232579101688,"num_words":92,"start":512.51,"end":540.23},{"sentences":[{"text":"And it lasted me it lasted me the whole month, but I did two recharges.","start":540.93,"end":545.02997,"sentiment":"neutral","sentiment_score":-0.013764520113666853},{"text":"Yeah.","start":550.47504,"end":550.715,"sentiment":"neutral","sentiment_score":0.021723441779613495},{"text":"Yeah.","start":550.715,"end":550.955,"sentiment":"neutral","sentiment_score":0.029563257470726967},{"text":"You'll you'll get I mean, they last you a while.","start":550.955,"end":553.195,"sentiment":"neutral","sentiment_score":0.05208202674984932},{"text":"It's not like they go out straight away.","start":553.195,"end":554.97504,"sentiment":"neutral","sentiment_score":-0.2272899392992258}],"sentiment":"neutral","sentiment_score":-0.04150515283857073,"num_words":35,"start":540.93,"end":554.97504},{"sentences":[{"text":"25 gigs is pretty good.","start":556.075,"end":557.935,"sentiment":"positive","sentiment_score":0.50792955160141},{"text":"The 25 gigs overseas is calculated different to the 25 gigs calculated here in Australia.","start":559.24,"end":565.16003,"sentiment":"neutral","sentiment_score":0.17676146527131398},{"text":"It actually lasts longer overseas than here.","start":565.16003,"end":567.66003,"sentiment":"neutral","sentiment_score":0.2280332509960447},{"text":"Now the global one, this one here, you say you're gonna go how long is that to India for?","start":569.4,"end":573.98004,"sentiment":"neutral","sentiment_score":0.0316863302141428},{"text":"Okay.","start":584.22504,"end":584.625,"sentiment":"neutral","sentiment_score":0.007471390999853611}],"sentiment":"neutral","sentiment_score":0.15737902466207743,"num_words":47,"start":556.075,"end":584.625},{"sentences":[{"text":"Rub it in.","start":584.625,"end":585.10504,"sentiment":"neutral","sentiment_score":-0.016318895543615024},{"text":"Rub it in.","start":585.10504,"end":585.585,"sentiment":"neutral","sentiment_score":-0.040492345889409385},{"text":"I don't wanna hear that.","start":585.585,"end":586.465,"sentiment":"neutral","sentiment_score":-0.15153948962688446},{"text":"Alright?","start":586.465,"end":586.965,"sentiment":"neutral","sentiment_score":-0.06915514916181564},{"text":"Yeah.","start":591.75,"end":592.07,"sentiment":"neutral","sentiment_score":0.030263595283031464}],"sentiment":"neutral","sentiment_score":-0.07438636356248306,"num_words":13,"start":584.625,"end":592.07},{"sentences":[{"text":"Well, that that should be pretty much last you for the two weeks.","start":592.07,"end":597.11,"sentiment":"neutral","sentiment_score":0.2081219651378118},{"text":"No problem.","start":597.11,"end":597.82996,"sentiment":"neutral","sentiment_score":0.16441407054662704},{"text":"Thing is if you don't use it all up in two weeks, it should roll over to the next batch.","start":597.82996,"end":602.97,"sentiment":"neutral","sentiment_score":-0.0816826868802309},{"text":"Okay.","start":604.995,"end":605.395,"sentiment":"neutral","sentiment_score":0.07045552879571915},{"text":"Now you got a the travel SIM cards, you got their physical SIMs.","start":605.395,"end":609.075,"sentiment":"neutral","sentiment_score":0.04345413068166146}],"sentiment":"neutral","sentiment_score":0.04155345261096954,"num_words":49,"start":592.07,"end":609.075},{"sentences":[{"text":"They're not an eSIM.","start":609.075,"end":610.115,"sentiment":"neutral","sentiment_score":-0.010617103951517493},{"text":"Right?","start":610.115,"end":610.615,"sentiment":"neutral","sentiment_score":0.03064608946442604},{"text":"Okay.","start":612.515,"end":612.755,"sentiment":"neutral","sentiment_score":0.04139823466539383},{"text":"So I'm I'm not I've gotta look at one because I I I've got all these products in front of me.","start":612.755,"end":618.195,"sentiment":"neutral","sentiment_score":-0.002792100909919966},{"text":"I'm trying to work out this one now.","start":618.195,"end":619.895,"sentiment":"neutral","sentiment_score":0.12158682756125927}],"sentiment":"neutral","sentiment_score":0.026961040277300136,"num_words":35,"start":609.075,"end":619.895},{"sentences":[{"text":"So this one here, you should be able to just recharge it.","start":620.3,"end":623.83997,"sentiment":"neutral","sentiment_score":0.18424838533004126},{"text":"You'll get a lot of recharge text, and you just reply to that with the amount you wanna recharge it for, and that's it.","start":624.06,"end":633.51996,"sentiment":"neutral","sentiment_score":0.09848075825721025},{"text":"Now this one here okay.","start":635.295,"end":638.255,"sentiment":"neutral","sentiment_score":-0.09147507846355438},{"text":"So this one's not charged.","start":638.255,"end":639.855,"sentiment":"neutral","sentiment_score":-0.2125807672739029},{"text":"It's it's not active yet.","start":639.855,"end":641.615,"sentiment":"neutral","sentiment_score":-0.23733319640159606}],"sentiment":"neutral","sentiment_score":0.036619090420358325,"num_words":51,"start":620.3,"end":641.615},{"sentences":[{"text":"So it's got prepayments blocked, which means it's not you haven't you haven't activated it yet?","start":641.615,"end":647.955,"sentiment":"neutral","sentiment_score":-0.15080022322945297},{"text":"Alright.","start":649.5,"end":650.0,"sentiment":"neutral","sentiment_score":0.014283468946814535},{"text":"So what was the other number again?","start":651.26,"end":653.28,"sentiment":"neutral","sentiment_score":-0.005746046081185341},{"text":"Hang on.","start":653.42,"end":653.82,"sentiment":"neutral","sentiment_score":-0.03006096463650465},{"text":"No.","start":653.82,"end":654.06,"sentiment":"neutral","sentiment_score":-0.11936646699905396}],"sentiment":"neutral","sentiment_score":-0.09697151190980717,"num_words":27,"start":641.615,"end":654.06},{"sentences":[{"text":"I'm I'm in here.","start":654.06,"end":654.7,"sentiment":"neutral","sentiment_score":-0.06906749168410897},{"text":"I'm in the where are we?","start":654.7,"end":656.24,"sentiment":"neutral","sentiment_score":-0.016941924889882404},{"text":"Let me just check.","start":656.7,"end":657.84,"sentiment":"neutral","sentiment_score":-0.002587131224572658},{"text":"One's one finishes in 8026, and one the other one is 65.","start":661.34,"end":667.815,"sentiment":"neutral","sentiment_score":0.007768867304548621},{"text":"Okay.","start":668.03503,"end":668.53503,"sentiment":"neutral","sentiment_score":0.04962974414229393}],"sentiment":"neutral","sentiment_score":-0.00908940330285717,"num_words":27,"start":654.06,"end":668.53503},{"sentences":[{"text":"Copy.","start":670.03503,"end":670.53503,"sentiment":"neutral","sentiment_score":0.049580883234739304},{"text":"Let me just check the other one.","start":671.315,"end":673.09503,"sentiment":"neutral","sentiment_score":0.03467309794255665},{"text":"Paste.","start":675.79504,"end":676.29504,"sentiment":"neutral","sentiment_score":0.017532996833324432},{"text":"Submit request.","start":676.59503,"end":677.575,"sentiment":"neutral","sentiment_score":0.016787934117019176},{"text":"8065.","start":681.61,"end":683.15,"sentiment":"neutral","sentiment_score":0.003564606886357069}],"sentiment":"neutral","sentiment_score":0.028913836732196312,"num_words":12,"start":670.03503,"end":683.15},{"sentences":[{"text":"Now but they they they should they so they both haven't been activated.","start":683.37,"end":687.47003,"sentiment":"neutral","sentiment_score":-0.03979670528609019},{"text":"Okay.","start":689.93,"end":690.41003,"sentiment":"neutral","sentiment_score":0.015221194364130495},{"text":"Let's go into your.","start":690.41003,"end":692.11,"sentiment":"neutral","sentiment_score":0.013127848505973816},{"text":"Okay.","start":694.70496,"end":695.185,"sentiment":"neutral","sentiment_score":0.026008240878582},{"text":"So in your dashboard, it's got activate.","start":695.185,"end":698.64496,"sentiment":"neutral","sentiment_score":0.034413939874087064}],"sentiment":"neutral","sentiment_score":-0.00702764462822905,"num_words":26,"start":683.37,"end":698.64496},{"sentences":[{"text":"Okay.","start":707.53,"end":707.77,"sentiment":"neutral","sentiment_score":0.005358991213142872},{"text":"That's for eSIM.","start":707.77,"end":708.83,"sentiment":"neutral","sentiment_score":0.024976688126722973},{"text":"Add SIM card.","start":709.05,"end":710.35,"sentiment":"neutral","sentiment_score":0.01334446823845307},{"text":"SIM number.","start":712.41,"end":713.23,"sentiment":"neutral","sentiment_score":0.009398652706295252},{"text":"Okay.","start":713.77,"end":714.17,"sentiment":"neutral","sentiment_score":0.01544581726193428}],"sentiment":"neutral","sentiment_score":0.015456558298319578,"num_words":10,"start":707.53,"end":714.17},{"sentences":[{"text":"SIM 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one.","start":735.52997,"end":738.35,"sentiment":"neutral","sentiment_score":0.03573709726333618},{"text":"Copy.","start":739.05,"end":739.55,"sentiment":"neutral","sentiment_score":0.024536143988370895},{"text":"Add SIM card.","start":740.89,"end":742.19,"sentiment":"neutral","sentiment_score":0.022942146907250088}],"sentiment":"neutral","sentiment_score":0.03537518016117461,"num_words":17,"start":726.96497,"end":742.19},{"sentences":[{"text":"Place.","start":744.81,"end":745.31,"sentiment":"neutral","sentiment_score":0.021048814058303833},{"text":"Add.","start":746.41,"end":746.91,"sentiment":"neutral","sentiment_score":0.026322361081838608},{"text":"Okay.","start":752.86505,"end":753.36505,"sentiment":"neutral","sentiment_score":0.05258285626769066},{"text":"So we've added the two SIM 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yet.","start":803.995,"end":807.295,"sentiment":"neutral","sentiment_score":-0.1802338949508137}],"sentiment":"neutral","sentiment_score":0.13854955550697115,"num_words":27,"start":771.39,"end":807.295},{"sentences":[{"text":"Okay.","start":811.115,"end":811.51495,"sentiment":"neutral","sentiment_score":-0.0373472236096859},{"text":"So you got no payment method added to this account yet.","start":811.51495,"end":815.375,"sentiment":"neutral","sentiment_score":-0.1173443313349377},{"text":"So if you want me to do, I can do it for you, or you can do it yourself.","start":815.435,"end":818.495,"sentiment":"neutral","sentiment_score":0.03359100477475869},{"text":"Okay.","start":822.58997,"end":823.08997,"sentiment":"neutral","sentiment_score":0.17450401186943054},{"text":"Alright.","start":827.38995,"end":827.79,"sentiment":"neutral","sentiment_score":0.2535198926925659}],"sentiment":"neutral","sentiment_score":-0.007935814333684517,"num_words":33,"start":811.115,"end":827.79},{"sentences":[{"text":"So what I need from you is the card number, date of expiry, security, and the country is Australia.","start":827.79,"end":834.255,"sentiment":"neutral","sentiment_score":0.12497314575471376},{"text":"That's all I need.","start":834.255,"end":835.23505,"sentiment":"neutral","sentiment_score":0.15199875459074974},{"text":"So if I give me your card number first.","start":838.41504,"end":841.47504,"sentiment":"neutral","sentiment_score":0.05315497372713354},{"text":"Five three five three.","start":845.375,"end":846.73505,"sentiment":"neutral","sentiment_score":0.010828465921804309},{"text":"Yep.","start":846.73505,"end":847.23505,"sentiment":"neutral","sentiment_score":0.02655446156859398}],"sentiment":"neutral","sentiment_score":0.09542561828385333,"num_words":37,"start":827.79,"end":847.23505},{"sentences":[{"text":"One six five three.","start":849.18,"end":851.18,"sentiment":"neutral","sentiment_score":0.011509326286613941},{"text":"Yep.","start":851.18,"end":851.68,"sentiment":"neutral","sentiment_score":0.022050676867365837},{"text":"Zero seven three seven.","start":854.78,"end":856.3,"sentiment":"neutral","sentiment_score":0.012262682430446148},{"text":"Yep.","start":856.3,"end":856.8,"sentiment":"neutral","sentiment_score":0.017199894413352013},{"text":"6155.","start":859.42,"end":860.7,"sentiment":"neutral","sentiment_score":0.008729612454771996}],"sentiment":"neutral","sentiment_score":0.0130062016912482,"num_words":11,"start":849.18,"end":860.7},{"sentences":[{"text":"That's an after card.","start":860.7,"end":861.74,"sentiment":"neutral","sentiment_score":0.015602272469550371},{"text":"Yeah?","start":861.74,"end":862.155,"sentiment":"neutral","sentiment_score":0.04169335216283798},{"text":"Expiry date, just the month and the last two digits of the year.","start":863.67505,"end":866.97504,"sentiment":"neutral","sentiment_score":-0.010031062321594128},{"text":"10/28.","start":870.955,"end":872.41504,"sentiment":"neutral","sentiment_score":0.00373359234072268},{"text":"And the CVC code at the back of the card?","start":872.79504,"end":875.215,"sentiment":"neutral","sentiment_score":0.007737771002575755}],"sentiment":"neutral","sentiment_score":0.0018899977319584839,"num_words":29,"start":860.7,"end":875.215},{"sentences":[{"text":"932.","start":878.07,"end":878.87,"sentiment":"neutral","sentiment_score":0.0016916728345677257},{"text":"I'm just gonna repeat it to you because once I put it through, I don't see it again.","start":878.87,"end":882.01,"sentiment":"neutral","sentiment_score":-0.029646318664567337},{"text":"So your card number is 5353 1653 0737 6155.","start":882.79004,"end":894.485,"sentiment":"neutral","sentiment_score":0.017460399617751438},{"text":"Expiry date, 10/28.","start":895.665,"end":897.685,"sentiment":"neutral","sentiment_score":0.01898985014607509},{"text":"And the security code, 932.","start":899.26495,"end":902.305,"sentiment":"neutral","sentiment_score":0.034190771728754045}],"sentiment":"neutral","sentiment_score":-0.004079862707941275,"num_words":36,"start":878.07,"end":902.305},{"sentences":[{"text":"Right?","start":902.305,"end":902.805,"sentiment":"neutral","sentiment_score":0.0530521459877491},{"text":"Now I'm just adding that into your payment method.","start":904.305,"end":908.64496,"sentiment":"neutral","sentiment_score":0.1262982197933727},{"text":"Okay.","start":914.04004,"end":914.44,"sentiment":"neutral","sentiment_score":0.10753753781318665},{"text":"So that's done.","start":914.44,"end":915.58,"sentiment":"neutral","sentiment_score":0.20135179162025452},{"text":"Let's have a look at your account details.","start":917.16003,"end":919.10004,"sentiment":"neutral","sentiment_score":0.1562152151018381}],"sentiment":"neutral","sentiment_score":0.14322957989167084,"num_words":22,"start":902.305,"end":919.10004},{"sentences":[{"text":"Just double check.","start":919.16003,"end":920.04004,"sentiment":"neutral","sentiment_score":0.10502970218658447},{"text":"Mel Rolls, r o w l e s m e l.","start":920.04004,"end":923.34,"sentiment":"neutral","sentiment_score":0.047095269642092964},{"text":"Display name, Mel Rose.","start":924.655,"end":926.11505,"sentiment":"neutral","sentiment_score":0.07118933834135532},{"text":"Alright.","start":926.655,"end":927.135,"sentiment":"neutral","sentiment_score":0.1355336755514145},{"text":"So the password you've given me, WoodridgeWithAW, whatever that number was, I can't remember.","start":927.135,"end":934.97504,"sentiment":"neutral","sentiment_score":0.10614923440984317}],"sentiment":"neutral","sentiment_score":0.08301567828113382,"num_words":33,"start":919.16003,"end":934.97504},{"sentences":[{"text":"That works.","start":934.97504,"end":935.53503,"sentiment":"neutral","sentiment_score":0.27261365950107574},{"text":"That's working from my end.","start":935.53503,"end":936.575,"sentiment":"neutral","sentiment_score":0.17031897753477096},{"text":"You're saying it's not working from your end?","start":936.575,"end":938.59503,"sentiment":"neutral","sentiment_score":-0.16664186492562294},{"text":"What is that m b is that an NBN connection or private network or what sort of connection is that?","start":945.36,"end":950.74,"sentiment":"neutral","sentiment_score":-0.06858773417770862},{"text":"That's probably why it's not working properly.","start":953.17505,"end":954.875,"sentiment":"negative","sentiment_score":-0.38273838588169645}],"sentiment":"neutral","sentiment_score":-0.0949341927965482,"num_words":42,"start":934.97504,"end":954.875},{"sentences":[{"text":"No.","start":962.775,"end":963.275,"sentiment":"neutral","sentiment_score":-0.10718376189470293},{"text":"Can you can you just can you provide me your home address if that's alright?","start":963.895,"end":968.97,"sentiment":"neutral","sentiment_score":-0.0170614945779865},{"text":"Hang on a sec.","start":968.97,"end":969.77,"sentiment":"neutral","sentiment_score":-0.014811005210503936},{"text":"One second.","start":969.77,"end":970.51,"sentiment":"neutral","sentiment_score":-0.012712334748357534},{"text":"Is it how come it's on Telstra?","start":972.08997,"end":973.61,"sentiment":"neutral","sentiment_score":-0.02103075252047607}],"sentiment":"neutral","sentiment_score":-0.02051690132919185,"num_words":29,"start":962.775,"end":973.61},{"sentences":[{"text":"Is it a NBN network or a Telstra network?","start":973.61,"end":976.27,"sentiment":"neutral","sentiment_score":-0.026733061505688563},{"text":"No.","start":979.82495,"end":979.90497,"sentiment":"neutral","sentiment_score":-0.252951979637146},{"text":"I'm not talking about your oh, okay.","start":979.90497,"end":981.58496,"sentiment":"neutral","sentiment_score":-0.26317218584673746},{"text":"So you have not home Internet, have you?","start":981.58496,"end":983.925,"sentiment":"neutral","sentiment_score":-0.2096744328737259},{"text":"Well, that's what you should get, man.","start":984.865,"end":986.14496,"sentiment":"neutral","sentiment_score":-0.05560356378555298}],"sentiment":"neutral","sentiment_score":-0.13757422636263072,"num_words":32,"start":973.61,"end":986.14496},{"sentences":[{"text":"That's the best.","start":986.14496,"end":987.045,"sentiment":"neutral","sentiment_score":0.21492573618888855},{"text":"Yeah.","start":993.58496,"end":994.08496,"sentiment":"neutral","sentiment_score":0.04199022799730301},{"text":"What bill was that?","start":1001.02,"end":1001.98004,"sentiment":"neutral","sentiment_score":-0.04588049836456776},{"text":"Let's see if I can better it.","start":1001.98004,"end":1003.44,"sentiment":"neutral","sentiment_score":-0.0991518082363265},{"text":"Hang on a sec.","start":1011.565,"end":1012.125,"sentiment":"neutral","sentiment_score":-0.04926254507154226}],"sentiment":"neutral","sentiment_score":-0.020414073412355623,"num_words":19,"start":986.14496,"end":1012.125},{"sentences":[{"text":"Hang on a sec.","start":1012.125,"end":1013.005,"sentiment":"neutral","sentiment_score":-0.07908737659454346},{"text":"You're getting ripped off here already.","start":1013.005,"end":1014.54504,"sentiment":"neutral","sentiment_score":-0.25685544063647586},{"text":"How much was it?","start":1015.085,"end":1015.885,"sentiment":"neutral","sentiment_score":-0.02010375540703535},{"text":"800?","start":1015.885,"end":1016.625,"sentiment":"neutral","sentiment_score":-0.007869438268244267},{"text":"Okay.","start":1024.2051,"end":1024.525,"sentiment":"neutral","sentiment_score":0.2993205785751343}],"sentiment":"neutral","sentiment_score":-0.10290287696989253,"num_words":16,"start":1012.125,"end":1024.525},{"sentences":[{"text":"We can do that for you, and we can give you a free modem.","start":1024.525,"end":1028.23,"sentiment":"positive","sentiment_score":0.41449985972472597},{"text":"Yeah.","start":1030.0499,"end":1030.2899,"sentiment":"positive","sentiment_score":0.3508150577545166},{"text":"So we could probably take we could probably take 10% off that for the first six months, and then come back to $70.70 bucks a month, something like that.","start":1030.2899,"end":1039.4299,"sentiment":"positive","sentiment_score":0.33408436795760843},{"text":"It would connect it for free.","start":1042.625,"end":1043.905,"sentiment":"neutral","sentiment_score":0.2956985781590144},{"text":"There's no connection fee on that one.","start":1043.905,"end":1045.525,"sentiment":"neutral","sentiment_score":0.24661182505743845}],"sentiment":"positive","sentiment_score":0.3393462106846927,"num_words":57,"start":1024.525,"end":1045.525},{"sentences":[{"text":"Well, you've I mean, you got a MBN box inside the house already?","start":1049.825,"end":1053.03,"sentiment":"neutral","sentiment_score":0.027826836046118002},{"text":"Okay.","start":1058.23,"end":1058.55,"sentiment":"neutral","sentiment_score":-0.05261954292654991},{"text":"Let me just check-in case your puppy isn't an MBN and you're not you're getting the wrong information.","start":1058.55,"end":1063.1901,"sentiment":"neutral","sentiment_score":-0.10734288353059027},{"text":"Hang on a sec.","start":1063.1901,"end":1064.25,"sentiment":"neutral","sentiment_score":-0.06270195078104734},{"text":"It doesn't mean anything.","start":1067.615,"end":1068.675,"sentiment":"neutral","sentiment_score":-0.13030318170785904}],"sentiment":"neutral","sentiment_score":-0.059876577695831656,"num_words":40,"start":1049.825,"end":1068.675},{"sentences":[{"text":"So what's the what's the actual oh, hang on.","start":1069.135,"end":1071.135,"sentiment":"neutral","sentiment_score":-0.14503811051448187},{"text":"That's the wrong one.","start":1071.135,"end":1071.855,"sentiment":"neutral","sentiment_score":-0.3025232180953026},{"text":"Wrong one.","start":1071.855,"end":1072.3351,"sentiment":"neutral","sentiment_score":-0.30136752128601074},{"text":"Wrong one.","start":1072.3351,"end":1076.175,"sentiment":"neutral","sentiment_score":-0.25543466210365295},{"text":"There we go.","start":1076.175,"end":1076.995,"sentiment":"neutral","sentiment_score":-0.10782682647307713}],"sentiment":"neutral","sentiment_score":-0.1976260356605053,"num_words":20,"start":1069.135,"end":1076.995},{"sentences":[{"text":"Come on, MBM.","start":1080.735,"end":1081.4551,"sentiment":"neutral","sentiment_score":-0.08579748868942261},{"text":"Where the hell are you?","start":1081.4551,"end":1082.175,"sentiment":"neutral","sentiment_score":-0.11706122010946274},{"text":"Check MBM.","start":1082.175,"end":1082.735,"sentiment":"neutral","sentiment_score":-0.04349537193775177},{"text":"Here we go.","start":1082.735,"end":1083.51,"sentiment":"neutral","sentiment_score":-0.027097382272283237},{"text":"Okay.","start":1084.55,"end":1084.87,"sentiment":"neutral","sentiment_score":-0.013506261631846428}],"sentiment":"neutral","sentiment_score":-0.07317769420998436,"num_words":14,"start":1080.735,"end":1084.87},{"sentences":[{"text":"What's the address?","start":1084.87,"end":1085.6901,"sentiment":"neutral","sentiment_score":-0.016130041951934498},{"text":"Kang Kangaroo, As In Kangaroo?","start":1088.31,"end":1090.65,"sentiment":"neutral","sentiment_score":-0.002983349942951463},{"text":"22 Kangaroo Street.","start":1093.1901,"end":1095.03,"sentiment":"neutral","sentiment_score":0.001188682857900858},{"text":"Is that Burra, South Australia?","start":1095.03,"end":1096.5701,"sentiment":"neutral","sentiment_score":-0.0071716183796525},{"text":"Kangaroo Plate, was it?","start":1103.165,"end":1105.025,"sentiment":"neutral","sentiment_score":-0.014527211897075176}],"sentiment":"neutral","sentiment_score":-0.0076853883241710715,"num_words":20,"start":1084.87,"end":1105.025},{"sentences":[{"text":"Oh, Place.","start":1106.365,"end":1107.005,"sentiment":"neutral","sentiment_score":-0.028674185276031494},{"text":"Sorry.","start":1107.005,"end":1107.505,"sentiment":"neutral","sentiment_score":-0.039669282734394073},{"text":"Place.","start":1109.165,"end":1109.665,"sentiment":"neutral","sentiment_score":-0.019742371514439583},{"text":"There we go.","start":1110.365,"end":1110.9249,"sentiment":"neutral","sentiment_score":-0.0021784364556272826},{"text":"10 to k.","start":1110.9249,"end":1112.125,"sentiment":"neutral","sentiment_score":-0.003134924607972304}],"sentiment":"neutral","sentiment_score":-0.01327001079916954,"num_words":10,"start":1106.365,"end":1112.125},{"sentences":[{"text":"Western Australia.","start":1112.125,"end":1113.085,"sentiment":"neutral","sentiment_score":0.01872221939265728},{"text":"Yeah?","start":1113.085,"end":1113.585,"sentiment":"neutral","sentiment_score":0.06144081801176071},{"text":"So it's saying here you got available fiber to the node.","start":1121.93,"end":1124.83,"sentiment":"neutral","sentiment_score":0.09964755854823372},{"text":"Fiber to the node means you won't have the the typical NBN box.","start":1127.13,"end":1132.8151,"sentiment":"neutral","sentiment_score":0.08191131255947627},{"text":"You'll have a little you'll have what they call a a phone outlet inside the house somewhere.","start":1134.395,"end":1140.495,"sentiment":"neutral","sentiment_score":0.054046567529439926}],"sentiment":"neutral","sentiment_score":0.07224197982048447,"num_words":44,"start":1112.125,"end":1140.495},{"sentences":[{"text":"No.","start":1143.44,"end":1143.6,"sentiment":"neutral","sentiment_score":-0.21661481261253357},{"text":"You should have because it's saying here it's already there.","start":1143.6,"end":1146.82,"sentiment":"neutral","sentiment_score":-0.0811014112085104},{"text":"No.","start":1148.8799,"end":1149.0399,"sentiment":"neutral","sentiment_score":-0.15832112729549408},{"text":"It's got here available technology, NBN fiber to the node.","start":1149.0399,"end":1152.5,"sentiment":"neutral","sentiment_score":-0.009211289882659911},{"text":"No.","start":1155.845,"end":1156.005,"sentiment":"neutral","sentiment_score":-0.09816230088472366}],"sentiment":"neutral","sentiment_score":-0.05983588050888932,"num_words":23,"start":1143.44,"end":1156.005},{"sentences":[{"text":"No.","start":1156.005,"end":1156.505,"sentiment":"neutral","sentiment_score":-0.11634866893291472},{"text":"But it's telling me that inside your house, you got an r j 45 jack socket somewhere around the house that you haven't located yet.","start":1159.525,"end":1170.63,"sentiment":"neutral","sentiment_score":-0.08065849095582962},{"text":"Yeah.","start":1177.89,"end":1178.39,"sentiment":"neutral","sentiment_score":0.026441285386681557},{"text":"Yep.","start":1186.555,"end":1187.055,"sentiment":"neutral","sentiment_score":0.026758922263979912},{"text":"Yeah.","start":1192.0751,"end":1192.5751,"sentiment":"neutral","sentiment_score":0.017845628783106804}],"sentiment":"neutral","sentiment_score":-0.07109534849637542,"num_words":29,"start":1156.005,"end":1192.5751},{"sentences":[{"text":"That doesn't matter.","start":1198.1499,"end":1198.87,"sentiment":"neutral","sentiment_score":-0.03717044182121754},{"text":"But were you ever using an analog phone before then?","start":1198.87,"end":1202.89,"sentiment":"neutral","sentiment_score":-0.045599200017750266},{"text":"That's strange.","start":1207.505,"end":1208.225,"sentiment":"neutral","sentiment_score":-0.21768485009670258},{"text":"Well, they should connect it up.","start":1208.225,"end":1209.505,"sentiment":"neutral","sentiment_score":0.17482763156294823},{"text":"There shouldn't be any cost to you.","start":1209.505,"end":1211.285,"sentiment":"neutral","sentiment_score":0.07621747148888451}],"sentiment":"neutral","sentiment_score":0.02070053799876145,"num_words":28,"start":1198.1499,"end":1211.285},{"sentences":[{"text":"Yeah.","start":1216.545,"end":1217.045,"sentiment":"neutral","sentiment_score":-0.12393640726804732},{"text":"So there's never been any NBN.","start":1218.225,"end":1220.005,"sentiment":"neutral","sentiment_score":-0.2075764760375023},{"text":"Nothing.","start":1220.545,"end":1221.045,"sentiment":"neutral","sentiment_score":-0.29225045442581177},{"text":"So why is it telling me NBN available?","start":1222.16,"end":1225.0599,"sentiment":"neutral","sentiment_score":-0.22052965685725212},{"text":"It's saying it's available here.","start":1225.28,"end":1226.98,"sentiment":"neutral","sentiment_score":-0.09591223299503326}],"sentiment":"neutral","sentiment_score":-0.18597353036914552,"num_words":21,"start":1216.545,"end":1226.98},{"sentences":[{"text":"No.","start":1230.24,"end":1230.48,"sentiment":"neutral","sentiment_score":-0.21360701322555545},{"text":"No.","start":1230.48,"end":1230.64,"sentiment":"neutral","sentiment_score":-0.2996477484703064},{"text":"No.","start":1230.64,"end":1231.0399,"sentiment":"neutral","sentiment_score":-0.32882750034332275},{"text":"It'll tell if it's not available inside the house, it'll give us a different indication or different message.","start":1231.0399,"end":1237.6951,"sentiment":"neutral","sentiment_score":-0.25163501501083374},{"text":"Yeah.","start":1239.755,"end":1240.0751,"sentiment":"neutral","sentiment_score":-0.12198876589536668}],"sentiment":"neutral","sentiment_score":-0.2497046044604345,"num_words":22,"start":1230.24,"end":1240.0751},{"sentences":[{"text":"With fiber to the node, it's a completely different setup to fiber to the optics.","start":1240.0751,"end":1244.8151,"sentiment":"neutral","sentiment_score":-0.12854482382535934},{"text":"So it means you need to use a VDSL router.","start":1247.6901,"end":1250.8301,"sentiment":"neutral","sentiment_score":-0.09595920294523239},{"text":"You can't use a normal a normal boost router that have come out the Wi Fi sixes or the sevens on this type of service.","start":1251.29,"end":1258.1901,"sentiment":"neutral","sentiment_score":-0.2633847278356552},{"text":"We could still provide I mean, these these routers are normally running about $200, but we still provide it to you for free until they do the upgrade.","start":1259.6849,"end":1266.505,"sentiment":"neutral","sentiment_score":0.11678927138979946},{"text":"Anyway, look.","start":1267.205,"end":1267.765,"sentiment":"neutral","sentiment_score":0.11938736587762833}],"sentiment":"neutral","sentiment_score":-0.07454385315068066,"num_words":80,"start":1240.0751,"end":1267.765},{"sentences":[{"text":"When you get back from your holidays, you have a bloody good time.","start":1267.765,"end":1271.125,"sentiment":"positive","sentiment_score":0.362393567768427},{"text":"Enjoy it.","start":1271.125,"end":1271.445,"sentiment":"positive","sentiment_score":0.6444390118122101},{"text":"If you don't, I'll come down, and I'll hunt you down.","start":1271.445,"end":1273.525,"sentiment":"neutral","sentiment_score":-0.12439946830272675},{"text":"I'll take over.","start":1273.525,"end":1274.4249,"sentiment":"neutral","sentiment_score":-0.023697690417369206},{"text":"Yeah.","start":1274.92,"end":1275.16,"sentiment":"neutral","sentiment_score":0.1813151389360428}],"sentiment":"neutral","sentiment_score":0.15806074403226375,"num_words":30,"start":1267.765,"end":1275.16},{"sentences":[{"text":"Just give us a call, mate.","start":1275.16,"end":1276.4401,"sentiment":"neutral","sentiment_score":0.27170586834351224},{"text":"We're more than happy to help.","start":1276.4401,"end":1277.64,"sentiment":"positive","sentiment_score":0.6371310750643412},{"text":"And if you wanna bring your mobile phones, I'll probably give you a special pricing to save money.","start":1277.64,"end":1282.62,"sentiment":"neutral","sentiment_score":0.2523167009154956},{"text":"Just when you get back, give us a call.","start":1283.96,"end":1285.8,"sentiment":"neutral","sentiment_score":0.13732373300525877},{"text":"Ask for Dom, d o m.","start":1285.8,"end":1287.16,"sentiment":"neutral","sentiment_score":0.08681602279345195}],"sentiment":"neutral","sentiment_score":0.2611451557940907,"num_words":45,"start":1275.16,"end":1287.16},{"sentences":[{"text":"That's me.","start":1287.16,"end":1287.9,"sentiment":"neutral","sentiment_score":0.09452798590064049},{"text":"And I'll I'll work out a good plan for you.","start":1289.4049,"end":1291.745,"sentiment":"positive","sentiment_score":0.4054818421602249},{"text":"Alright.","start":1291.8049,"end":1292.2849,"sentiment":"neutral","sentiment_score":0.07298336923122406},{"text":"Now you don't have a laptop in front of you or anything like that?","start":1292.2849,"end":1297.505,"sentiment":"neutral","sentiment_score":-0.0785012064235551},{"text":"Okay.","start":1300.0449,"end":1300.445,"sentiment":"neutral","sentiment_score":-0.010842721909284592}],"sentiment":"neutral","sentiment_score":0.1145356482427035,"num_words":28,"start":1287.16,"end":1300.445},{"sentences":[{"text":"So your phone have you got any Internet on your phone at the moment?","start":1300.445,"end":1304.3049,"sentiment":"neutral","sentiment_score":-0.023379562156541005},{"text":"Any Internet on your phone?","start":1306.85,"end":1308.5499,"sentiment":"neutral","sentiment_score":-0.03338711299002171},{"text":"Alright.","start":1309.89,"end":1310.2899,"sentiment":"neutral","sentiment_score":-0.01628190651535988},{"text":"So can you go to airtel.","start":1310.2899,"end":1312.5299,"sentiment":"neutral","sentiment_score":-0.0400192371259133},{"text":"Au?","start":1312.5299,"end":1313.19,"sentiment":"neutral","sentiment_score":-0.014348478987812996}],"sentiment":"neutral","sentiment_score":-0.02833315716297538,"num_words":27,"start":1300.445,"end":1313.19},{"sentences":[{"text":"Yeah.","start":1327.405,"end":1327.565,"sentiment":"neutral","sentiment_score":-0.04092352092266083},{"text":"It's the same thing.","start":1327.565,"end":1328.365,"sentiment":"neutral","sentiment_score":-0.027217987459152937},{"text":"It's the same thing.","start":1328.365,"end":1329.1649,"sentiment":"neutral","sentiment_score":-0.00503729353658855},{"text":"But, yeah, it's airtel.au/shop/account, but just go to airtelau.","start":1329.1649,"end":1336.75,"sentiment":"neutral","sentiment_score":-0.002748177128119601},{"text":"And when you're in there when you're in there, you can go up the top.","start":1338.73,"end":1345.37,"sentiment":"neutral","sentiment_score":0.04910618116458257}],"sentiment":"neutral","sentiment_score":0.016421650860910162,"num_words":33,"start":1327.405,"end":1345.37},{"sentences":[{"text":"You got all the tabs there.","start":1345.37,"end":1346.49,"sentiment":"neutral","sentiment_score":0.08556823556621869},{"text":"Just click on my account.","start":1346.49,"end":1347.53,"sentiment":"neutral","sentiment_score":0.071337029337883},{"text":"That's all you gotta do.","start":1347.53,"end":1348.725,"sentiment":"neutral","sentiment_score":0.1411694824695587},{"text":"Yep.","start":1356.885,"end":1357.385,"sentiment":"neutral","sentiment_score":0.06530821323394775},{"text":"And then on the top tab, you'll see home, mobile, travel sim, and my account.","start":1358.325,"end":1362.905,"sentiment":"neutral","sentiment_score":0.04628819568703572}],"sentiment":"neutral","sentiment_score":0.07298666003043763,"num_words":32,"start":1345.37,"end":1362.905},{"sentences":[{"text":"I'm gonna kill you.","start":1374.96,"end":1375.84,"sentiment":"negative","sentiment_score":-0.616323933005333},{"text":"You're not listening to me.","start":1375.84,"end":1377.015,"sentiment":"negative","sentiment_score":-0.6372334241867066},{"text":"Put airtails.au on the URL and open up the the home page.","start":1378.775,"end":1382.955,"sentiment":"neutral","sentiment_score":-0.0767383041481177},{"text":"Now if you look up the top, you got home, mobile, travel sim, my account support.","start":1395.96,"end":1400.84,"sentiment":"neutral","sentiment_score":0.04118079238105565},{"text":"Do you see those tabs?","start":1400.84,"end":1402.0599,"sentiment":"neutral","sentiment_score":0.04128019139170647}],"sentiment":"neutral","sentiment_score":-0.13588163970659176,"num_words":42,"start":1374.96,"end":1402.0599},{"sentences":[{"text":"Okay.","start":1403.245,"end":1403.565,"sentiment":"neutral","sentiment_score":0.06080026924610138},{"text":"Click on to my account.","start":1403.565,"end":1404.945,"sentiment":"neutral","sentiment_score":0.07695316523313522},{"text":"And then and then put in the username, email, and the password that you gave me.","start":1409.405,"end":1415.1849,"sentiment":"neutral","sentiment_score":0.07687489758245647},{"text":"Dashboard will give you you should see the two SIM cards there.","start":1424.75,"end":1428.1101,"sentiment":"neutral","sentiment_score":0.1401749743769566},{"text":"Right?","start":1428.1101,"end":1428.6101,"sentiment":"neutral","sentiment_score":0.1072886660695076}],"sentiment":"neutral","sentiment_score":0.09899865186640194,"num_words":35,"start":1403.245,"end":1428.6101},{"sentences":[{"text":"Now you got top up top up.","start":1430.075,"end":1431.9349,"sentiment":"neutral","sentiment_score":0.06238061508962086},{"text":"So at the top goes up, you can do that.","start":1433.355,"end":1435.355,"sentiment":"neutral","sentiment_score":-0.0047965032979846},{"text":"I'm not gonna do it for you.","start":1435.355,"end":1436.815,"sentiment":"negative","sentiment_score":-0.37750597085271564},{"text":"I would do this before you leave.","start":1437.4349,"end":1439.455,"sentiment":"neutral","sentiment_score":-0.08571144832032067},{"text":"So that way your SIM cards will be topped up with with the amount actually, what I'll do is I'll I'll do one.","start":1441.355,"end":1450.23,"sentiment":"neutral","sentiment_score":0.08304078261489453}],"sentiment":"neutral","sentiment_score":-0.0174793455818737,"num_words":54,"start":1430.075,"end":1450.23},{"sentences":[{"text":"This one.","start":1450.23,"end":1450.6299,"sentiment":"neutral","sentiment_score":0.04242806322872639},{"text":"You can do the other one.","start":1450.6299,"end":1451.59,"sentiment":"neutral","sentiment_score":0.0491853803396225},{"text":"Alright?","start":1451.59,"end":1452.09,"sentiment":"neutral","sentiment_score":0.04953225702047348},{"text":"So the travel the travel SIM cards that ends on 0826.","start":1453.35,"end":1457.7699,"sentiment":"neutral","sentiment_score":0.041126718405972824},{"text":"Okay.","start":1459.515,"end":1459.675,"sentiment":"neutral","sentiment_score":0.07414193451404572}],"sentiment":"neutral","sentiment_score":0.04552554773787657,"num_words":21,"start":1450.23,"end":1459.675},{"sentences":[{"text":"You got airtime of $64.","start":1459.675,"end":1462.495,"sentiment":"neutral","sentiment_score":0.08151875585317611},{"text":"So on this, you got data and spot and speed.","start":1462.9551,"end":1466.155,"sentiment":"neutral","sentiment_score":0.11602196991443633},{"text":"That's why it's costing you $90.","start":1466.155,"end":1467.8351,"sentiment":"neutral","sentiment_score":0.07139229774475098},{"text":"So you can talk, and you got data on it as well.","start":1467.8351,"end":1471.355,"sentiment":"neutral","sentiment_score":0.08586969723304112},{"text":"Alright?","start":1471.355,"end":1471.755,"sentiment":"neutral","sentiment_score":0.06462597846984863}],"sentiment":"neutral","sentiment_score":0.09091851794544388,"num_words":34,"start":1459.675,"end":1471.755},{"sentences":[{"text":"So you must have select the the talk as well.","start":1471.755,"end":1474.095,"sentiment":"neutral","sentiment_score":0.06435864679515362},{"text":"So I'll pop up with I'll pop that one up, and we're gonna know the global, and it was the 25 gig, wasn't it?","start":1474.14,"end":1489.76,"sentiment":"neutral","sentiment_score":0.03209542933230599},{"text":"Have you checked your account?","start":1495.785,"end":1497.0851,"sentiment":"neutral","sentiment_score":0.005338075384497642},{"text":"Has the money come out yet?","start":1497.145,"end":1498.605,"sentiment":"neutral","sentiment_score":-0.0015283403918147087},{"text":"Okay.","start":1505.4401,"end":1505.68,"sentiment":"neutral","sentiment_score":0.07564008235931396}],"sentiment":"neutral","sentiment_score":0.03276167801864769,"num_words":46,"start":1471.755,"end":1505.68},{"sentences":[{"text":"Well, in that case, they they already should be active.","start":1505.68,"end":1508.3401,"sentiment":"neutral","sentiment_score":0.062061226740479467},{"text":"Okay.","start":1508.88,"end":1509.28,"sentiment":"neutral","sentiment_score":-0.03764224797487259},{"text":"So this sorry.","start":1509.28,"end":1510.3401,"sentiment":"neutral","sentiment_score":-0.10956576466560364},{"text":"Okay.","start":1510.48,"end":1510.9601,"sentiment":"neutral","sentiment_score":-0.05164976045489311},{"text":"So this if you if you need to pop up so you got it it's telling me you got airtime already.","start":1510.9601,"end":1516.0,"sentiment":"neutral","sentiment_score":0.08430672789524708}],"sentiment":"neutral","sentiment_score":0.05480734029940019,"num_words":36,"start":1505.68,"end":1516.0},{"sentences":[{"text":"They have $64 $64.","start":1516.0,"end":1518.26,"sentiment":"neutral","sentiment_score":0.08069759700447321},{"text":"Okay.","start":1519.735,"end":1520.215,"sentiment":"neutral","sentiment_score":0.12878356873989105},{"text":"So let's say you run out or you the fourteen days are over.","start":1520.215,"end":1523.975,"sentiment":"neutral","sentiment_score":0.05850204825401306},{"text":"You click back into here.","start":1523.975,"end":1525.4349,"sentiment":"neutral","sentiment_score":0.02791230008006096},{"text":"Oh my god.","start":1525.815,"end":1526.375,"sentiment":"neutral","sentiment_score":-0.24956264098485312}],"sentiment":"neutral","sentiment_score":0.023191313904065352,"num_words":26,"start":1516.0,"end":1526.375},{"sentences":[{"text":"I'm going I'm going nuts.","start":1526.375,"end":1527.415,"sentiment":"negative","sentiment_score":-0.5084944128990173},{"text":"I need a holiday too.","start":1527.415,"end":1528.375,"sentiment":"neutral","sentiment_score":-0.2260662630200386},{"text":"Can I come with you guys?","start":1528.375,"end":1529.6749,"sentiment":"neutral","sentiment_score":0.07738109367589156},{"text":"On this dashboard, you just go to top up.","start":1532.4199,"end":1535.1599,"sentiment":"neutral","sentiment_score":0.06464371457695961},{"text":"So when you click on top up, you don't need to do it now because you could either top up 25, thirty, fifty, whatever, or seven, eleven, 26, 52 if you wanna go from five gigs to 50 gigs, whatever.","start":1536.6599,"end":1550.3151,"sentiment":"neutral","sentiment_score":0.056884004781022665}],"sentiment":"neutral","sentiment_score":-0.00540558761702134,"num_words":65,"start":1526.375,"end":1550.3151},{"sentences":[{"text":"But I can tell you now, before this we put this product, because we got exclusive rights to this product here in Australia.","start":1550.615,"end":1558.795,"sentiment":"neutral","sentiment_score":0.025770136762572372},{"text":"I had customers with roaming with Vodafone, Optus, and Telstra, and they were paying anywhere from 500 to over a thousand dollars.","start":1559.975,"end":1570.42,"sentiment":"neutral","sentiment_score":-0.017422143623910168},{"text":"Oh, yeah.","start":1571.6799,"end":1572.08,"sentiment":"neutral","sentiment_score":-0.04646834544837475},{"text":"Just for using probably not even 50 gigs.","start":1572.08,"end":1574.5,"sentiment":"neutral","sentiment_score":-0.0785694639198482},{"text":"Yeah.","start":1576.16,"end":1576.66,"sentiment":"neutral","sentiment_score":0.006482575088739395}],"sentiment":"neutral","sentiment_score":-0.009028282881315266,"num_words":56,"start":1550.615,"end":1576.66},{"sentences":[{"text":"Obviously, if you do get, let's say, to the Zone 2, let's say, Asia 2, that's probably where there's hardly anything there and they work through the satellites, then you're gonna be paying more for the for the prices.","start":1577.0651,"end":1593.66,"sentiment":"neutral","sentiment_score":-0.13916024938225746},{"text":"Because it's yeah.","start":1594.4401,"end":1595.4,"sentiment":"neutral","sentiment_score":-0.032401327043771744},{"text":"Because it let's say, countries like Cambodia or out in in areas where it's more rural, especially with these cards, these eSIMs.","start":1595.4,"end":1606.105,"sentiment":"neutral","sentiment_score":-0.0269536700269038},{"text":"These are the only SIM cards eSIM cards that are working in the in The Emirates in The Emirates countries.","start":1606.245,"end":1613.625,"sentiment":"neutral","sentiment_score":-0.019377099303528666},{"text":"Yeah.","start":1613.765,"end":1614.085,"sentiment":"neutral","sentiment_score":-0.08059916645288467}],"sentiment":"neutral","sentiment_score":-0.07747736000181997,"num_words":85,"start":1577.0651,"end":1614.085},{"sentences":[{"text":"Other countries other other SIM cards won't work in there.","start":1614.085,"end":1616.745,"sentiment":"neutral","sentiment_score":-0.10416358448565007},{"text":"So so anyway so you know how to you know how to pop up.","start":1618.3701,"end":1623.41,"sentiment":"neutral","sentiment_score":0.03623673506081104},{"text":"Alright?","start":1623.41,"end":1623.91,"sentiment":"neutral","sentiment_score":0.050368618220090866},{"text":"Alright.","start":1625.41,"end":1625.7301,"sentiment":"neutral","sentiment_score":0.0630408227443695},{"text":"So if you go to yeah.","start":1625.7301,"end":1627.01,"sentiment":"neutral","sentiment_score":0.045881460731228195}],"sentiment":"neutral","sentiment_score":-0.0045507296454161406,"num_words":32,"start":1614.085,"end":1627.01},{"sentences":[{"text":"So that's the if you go to activate, there's no nothing there because it means you've already got activated.","start":1627.01,"end":1634.645,"sentiment":"neutral","sentiment_score":0.07418441929315266},{"text":"I've added the two SIMs.","start":1634.9451,"end":1636.405,"sentiment":"neutral","sentiment_score":0.07138036042451859},{"text":"So if you go to to add SIM, it did they've already been added orders.","start":1636.865,"end":1641.665,"sentiment":"neutral","sentiment_score":0.03693690573175748},{"text":"If you click on orders, it'll tell you status, total, processing.","start":1641.665,"end":1647.685,"sentiment":"neutral","sentiment_score":0.0636815760623325},{"text":"You can actually view that.","start":1648.19,"end":1649.73,"sentiment":"neutral","sentiment_score":0.10396038144826888}],"sentiment":"neutral","sentiment_score":0.06437742906537923,"num_words":55,"start":1627.01,"end":1649.73},{"sentences":[{"text":"It'll tell you everything, what you've got.","start":1650.35,"end":1652.45,"sentiment":"neutral","sentiment_score":0.09595227880137307},{"text":"25 gig, 49, and $15.","start":1653.07,"end":1658.59,"sentiment":"neutral","sentiment_score":0.0258039403706789},{"text":"That's 39.","start":1658.59,"end":1659.8099,"sentiment":"neutral","sentiment_score":0.04379395581781864},{"text":"That's probably what it is then.","start":1660.03,"end":1661.73,"sentiment":"neutral","sentiment_score":0.0816865215698878},{"text":"So you have $15 to send it out.","start":1663.3251,"end":1665.805,"sentiment":"neutral","sentiment_score":0.06509878067299724}],"sentiment":"neutral","sentiment_score":0.06782796213935528,"num_words":28,"start":1650.35,"end":1665.805},{"sentences":[{"text":"What is that worth?","start":1665.805,"end":1666.605,"sentiment":"neutral","sentiment_score":0.05517395865172148},{"text":"That's 59 60 hang on.","start":1666.605,"end":1669.345,"sentiment":"neutral","sentiment_score":0.015893624909222127},{"text":"That's 64.","start":1674.365,"end":1675.3251,"sentiment":"neutral","sentiment_score":0.019729888066649437},{"text":"Okay.","start":1675.3251,"end":1675.725,"sentiment":"neutral","sentiment_score":0.05169609934091568},{"text":"So that's so you've only got have you got WhatsApp on your phone?","start":1675.725,"end":1679.5,"sentiment":"neutral","sentiment_score":0.04457492008805275}],"sentiment":"neutral","sentiment_score":0.03883175183087587,"num_words":25,"start":1665.805,"end":1679.5},{"sentences":[{"text":"Okay.","start":1681.3201,"end":1681.64,"sentiment":"neutral","sentiment_score":0.1823197901248932},{"text":"No.","start":1681.64,"end":1681.8,"sentiment":"neutral","sentiment_score":0.21694238483905792},{"text":"It's alright.","start":1681.8,"end":1682.28,"sentiment":"neutral","sentiment_score":0.2521035149693489},{"text":"So that's all you need.","start":1682.28,"end":1683.0801,"sentiment":"neutral","sentiment_score":0.31516056656837466},{"text":"You don't need anything else.","start":1683.0801,"end":1684.38,"sentiment":"neutral","sentiment_score":0.15036341547966003}],"sentiment":"neutral","sentiment_score":0.23079207965305873,"num_words":14,"start":1681.3201,"end":1684.38},{"sentences":[{"text":"The good thing with WhatsApp, if people call you on WhatsApp, you don't get charged anything.","start":1685.64,"end":1690.04,"sentiment":"positive","sentiment_score":0.48023336939513683},{"text":"You only get charged for your data.","start":1690.04,"end":1691.64,"sentiment":"positive","sentiment_score":0.38322136231831144},{"text":"That's it.","start":1691.64,"end":1692.255,"sentiment":"positive","sentiment_score":0.38405781984329224},{"text":"So this is gonna last you.","start":1692.415,"end":1693.855,"sentiment":"positive","sentiment_score":0.44622981548309326},{"text":"No worries.","start":1693.855,"end":1694.675,"sentiment":"neutral","sentiment_score":0.22518496960401535}],"sentiment":"positive","sentiment_score":0.432186300555865,"num_words":33,"start":1685.64,"end":1694.675},{"sentences":[{"text":"Yeah.","start":1696.335,"end":1696.495,"sentiment":"positive","sentiment_score":0.4013700187206268},{"text":"This is gonna last you.","start":1696.495,"end":1697.455,"sentiment":"positive","sentiment_score":0.3937369704246521},{"text":"Alright.","start":1697.455,"end":1697.935,"sentiment":"neutral","sentiment_score":0.1889183968305588},{"text":"So yeah.","start":1697.935,"end":1701.775,"sentiment":"neutral","sentiment_score":0.03336066100746393},{"text":"You you're gonna have after fourteen days, once you start using it from that fourteen days onwards, Just go to your dashboard once you see they're not working or whatever in case you've used up all the data, you've gone crazy, whatever.","start":1701.775,"end":1715.31,"sentiment":"neutral","sentiment_score":0.005598622507282666}],"sentiment":"neutral","sentiment_score":0.056094837941083255,"num_words":51,"start":1696.335,"end":1715.31},{"sentences":[{"text":"I don't know.","start":1715.31,"end":1716.21,"sentiment":"neutral","sentiment_score":-0.04054226105411848},{"text":"You just go to that top up and just top it up, whatever.","start":1716.83,"end":1719.31,"sentiment":"neutral","sentiment_score":0.0331739611350573},{"text":"Just go top up for data.","start":1719.31,"end":1721.07,"sentiment":"neutral","sentiment_score":0.051276929676532745},{"text":"That's all you need if you got WhatsApp.","start":1721.07,"end":1722.85,"sentiment":"neutral","sentiment_score":0.07919639674946666},{"text":"You can select if you're in Europe, you got $7 for five gigs, $11 for 10 gigs, $26 for 25 gigs.","start":1724.0549,"end":1733.495,"sentiment":"neutral","sentiment_score":0.058812592178583145}],"sentiment":"neutral","sentiment_score":0.048743762733305204,"num_words":51,"start":1715.31,"end":1733.495},{"sentences":[{"text":"You don't even get that here in Australia, mate.","start":1733.495,"end":1735.9149,"sentiment":"neutral","sentiment_score":-0.017923556475175753},{"text":"It's just it's just crazy.","start":1737.9501,"end":1739.41,"sentiment":"neutral","sentiment_score":0.0247388556599617},{"text":"You know?","start":1739.4701,"end":1740.13,"sentiment":"neutral","sentiment_score":0.0020985668525099754},{"text":"Look.","start":1740.67,"end":1740.91,"sentiment":"neutral","sentiment_score":0.005523718893527985},{"text":"$50 and $52 for 50 gigs.","start":1740.91,"end":1743.79,"sentiment":"neutral","sentiment_score":0.03896535622576872}],"sentiment":"neutral","sentiment_score":0.008951967825060305,"num_words":23,"start":1733.495,"end":1743.79},{"sentences":[{"text":"You get 50 gigs.","start":1743.79,"end":1744.99,"sentiment":"neutral","sentiment_score":0.06271313969045877},{"text":"Yeah.","start":1744.99,"end":1745.31,"sentiment":"neutral","sentiment_score":0.015146952122449877},{"text":"I mean, some people might have some specials on, but you're looking about anywhere from 80 to $90 for that or something like that.","start":1745.31,"end":1751.63,"sentiment":"neutral","sentiment_score":-0.0008064626405636468},{"text":"You know what I mean?","start":1751.63,"end":1752.645,"sentiment":"neutral","sentiment_score":-0.01405416987836361},{"text":"So bloody expensive.","start":1752.885,"end":1753.845,"sentiment":"negative","sentiment_score":-0.528832197189331}],"sentiment":"neutral","sentiment_score":-0.038111433336460915,"num_words":37,"start":1743.79,"end":1753.845},{"sentences":[{"text":"And when I looked at these prices, I thought, shit.","start":1753.845,"end":1755.685,"sentiment":"negative","sentiment_score":-0.519808965921402},{"text":"This is money cheaper than Australia.","start":1755.685,"end":1757.225,"sentiment":"negative","sentiment_score":-0.4331468443075816},{"text":"So if you're in Asia if you're in Asia, which that's gonna be be only there for a week or so.","start":1758.245,"end":1765.605,"sentiment":"neutral","sentiment_score":-0.1559843747388749},{"text":"Yeah?","start":1765.605,"end":1766.105,"sentiment":"neutral","sentiment_score":0.000988772138953209},{"text":"Okay.","start":1768.5399,"end":1768.94,"sentiment":"neutral","sentiment_score":0.08236798644065857}],"sentiment":"neutral","sentiment_score":-0.28177655989734024,"num_words":39,"start":1753.845,"end":1768.94},{"sentences":[{"text":"So that that'll be in India.","start":1768.94,"end":1770.48,"sentiment":"neutral","sentiment_score":0.08392175907890002},{"text":"Yeah.","start":1772.1799,"end":1772.6799,"sentiment":"neutral","sentiment_score":0.1479848027229309},{"text":"They're still using WhatsApp, so it shouldn't be a problem.","start":1774.3799,"end":1776.7999,"sentiment":"neutral","sentiment_score":0.24890783652663231},{"text":"Troubles with bloody India, mate, because I I'm gonna give you some information.","start":1777.1,"end":1781.9249,"sentiment":"neutral","sentiment_score":-0.05591634517678848},{"text":"Our name, Airtel Australia, the the name Airtel has exactly there's exactly a a same name mobile company in India as well.","start":1781.985,"end":1791.72,"sentiment":"neutral","sentiment_score":-0.10802708396857436}],"sentiment":"neutral","sentiment_score":0.0007131805356878501,"num_words":52,"start":1768.94,"end":1791.72},{"sentences":[{"text":"And they all and they all come here, mate, complaining about this.","start":1792.2,"end":1795.0,"sentiment":"negative","sentiment_score":-0.3545682492355506},{"text":"I said, mate, we're sorry.","start":1795.0,"end":1796.0399,"sentiment":"negative","sentiment_score":-0.3604748845100403},{"text":"You got the wrong company.","start":1796.0399,"end":1797.1799,"sentiment":"negative","sentiment_score":-0.4770301282405853},{"text":"So in India, yeah, you're gonna have I don't know.","start":1797.5599,"end":1800.52,"sentiment":"neutral","sentiment_score":-0.32521223425865176},{"text":"They're they're pretty shoddy over there with the service.","start":1800.52,"end":1803.5,"sentiment":"negative","sentiment_score":-0.608143236902025}],"sentiment":"negative","sentiment_score":-0.41872574461669454,"num_words":41,"start":1792.2,"end":1803.5},{"sentences":[{"text":"Yeah.","start":1805.255,"end":1805.755,"sentiment":"neutral","sentiment_score":-0.0516807958483696},{"text":"No.","start":1808.1349,"end":1808.455,"sentiment":"neutral","sentiment_score":-0.2685776352882385},{"text":"No.","start":1808.455,"end":1808.695,"sentiment":"neutral","sentiment_score":-0.2865789532661438},{"text":"Nothing to do with them, mate.","start":1808.695,"end":1809.495,"sentiment":"neutral","sentiment_score":-0.29562890032927197},{"text":"Because I was like, come in and close shop.","start":1809.495,"end":1811.355,"sentiment":"neutral","sentiment_score":-0.3138085918294059}],"sentiment":"neutral","sentiment_score":-0.28916045071350205,"num_words":18,"start":1805.255,"end":1811.355},{"sentences":[{"text":"No.","start":1812.615,"end":1812.855,"sentiment":"neutral","sentiment_score":-0.21633121371269223},{"text":"We have nothing nothing to do with them, and all the Indians are coming to give us a policy.","start":1812.855,"end":1816.855,"sentiment":"neutral","sentiment_score":-0.25919763038032934},{"text":"Mate, well, you're in Australia.","start":1816.855,"end":1818.1549,"sentiment":"neutral","sentiment_score":-0.06488984525203705},{"text":"Number one, we don't have the same number, you know, so we can't help you anyway.","start":1818.78,"end":1822.56,"sentiment":"neutral","sentiment_score":-0.20345951104536653},{"text":"And number three, we're not the same company.","start":1822.9401,"end":1824.62,"sentiment":"neutral","sentiment_score":-0.13498941995203495}],"sentiment":"neutral","sentiment_score":-0.20001638680696487,"num_words":49,"start":1812.615,"end":1824.62},{"sentences":[{"text":"Well, I'm really, really sorry, minimum.","start":1824.62,"end":1826.16,"sentiment":"neutral","sentiment_score":-0.18027755618095398},{"text":"But yeah.","start":1828.54,"end":1829.18,"sentiment":"neutral","sentiment_score":-0.10646805167198183},{"text":"No.","start":1829.18,"end":1829.3401,"sentiment":"neutral","sentiment_score":-0.0781455785036087},{"text":"So those SIM cards are already activated.","start":1829.3401,"end":1831.12,"sentiment":"neutral","sentiment_score":0.03473328586135592},{"text":"Alright?","start":1831.18,"end":1831.5,"sentiment":"neutral","sentiment_score":0.1079765409231186}],"sentiment":"neutral","sentiment_score":-0.060096322175334484,"num_words":17,"start":1824.62,"end":1831.5},{"sentences":[{"text":"So they're all good.","start":1831.5,"end":1832.475,"sentiment":"neutral","sentiment_score":0.20808473229408264},{"text":"And they'll they'll start working once you get to the Asia and stuff like that.","start":1832.955,"end":1837.835,"sentiment":"neutral","sentiment_score":0.07040689960122108},{"text":"Alright?","start":1837.835,"end":1838.335,"sentiment":"neutral","sentiment_score":0.041167426854372025},{"text":"Yeah.","start":1841.115,"end":1841.4349,"sentiment":"neutral","sentiment_score":0.02118927985429764},{"text":"And then what what mobile phone do you have?","start":1841.4349,"end":1843.695,"sentiment":"neutral","sentiment_score":-0.0027741858114798865}],"sentiment":"neutral","sentiment_score":0.06419438191999992,"num_words":30,"start":1831.5,"end":1843.695},{"sentences":[{"text":"Hang on a sec.","start":1848.9601,"end":1849.9401,"sentiment":"neutral","sentiment_score":-0.009024935308843851},{"text":"Galaxy?","start":1850.16,"end":1850.66,"sentiment":"neutral","sentiment_score":-0.00811649952083826},{"text":"I'm gonna see that Samsung.","start":1854.4801,"end":1856.5,"sentiment":"neutral","sentiment_score":-0.009165666624903679},{"text":"Samsung Galaxy.","start":1859.515,"end":1860.8151,"sentiment":"neutral","sentiment_score":-0.02045769803225994},{"text":"Yeah.","start":1862.795,"end":1863.115,"sentiment":"neutral","sentiment_score":-0.015400737524032593}],"sentiment":"neutral","sentiment_score":-0.011258515959175734,"num_words":13,"start":1848.9601,"end":1863.115},{"sentences":[{"text":"What tell me what's galaxy.","start":1863.115,"end":1866.155,"sentiment":"neutral","sentiment_score":-0.04220684990286827},{"text":"What else?","start":1866.155,"end":1866.895,"sentiment":"neutral","sentiment_score":-0.0717528834939003},{"text":"Samsung Galaxy.","start":1869.675,"end":1870.635,"sentiment":"neutral","sentiment_score":-0.020246734842658043},{"text":"What else?","start":1870.635,"end":1871.13,"sentiment":"neutral","sentiment_score":-0.10627248883247375},{"text":"Yeah.","start":1874.49,"end":1874.89,"sentiment":"neutral","sentiment_score":-0.03928445279598236}],"sentiment":"neutral","sentiment_score":-0.053905243054032326,"num_words":12,"start":1863.115,"end":1874.89},{"sentences":[{"text":"Hello?","start":1874.89,"end":1875.39,"sentiment":"neutral","sentiment_score":-0.05961598455905914},{"text":"Can you hear me?","start":1877.61,"end":1880.97,"sentiment":"neutral","sentiment_score":-0.10162076726555824},{"text":"Hello?","start":1880.97,"end":1881.47,"sentiment":"neutral","sentiment_score":-0.062442533671855927},{"text":"Hello?","start":1883.21,"end":1883.71,"sentiment":"neutral","sentiment_score":-0.050105296075344086},{"text":"Can you hear me?","start":1885.245,"end":1886.145,"sentiment":"neutral","sentiment_score":-0.09869880601763725}],"sentiment":"neutral","sentiment_score":-0.08849473703991283,"num_words":11,"start":1874.89,"end":1886.145},{"sentences":[{"text":"Hello?","start":1887.965,"end":1888.465,"sentiment":"neutral","sentiment_score":-0.07199620455503464},{"text":"It's probably dropped out or something.","start":1893.085,"end":1894.785,"sentiment":"neutral","sentiment_score":-0.17390704154968262},{"text":"I'm here.","start":1895.005,"end":1895.745,"sentiment":"neutral","sentiment_score":-0.07344851642847061},{"text":"I can hear you.","start":1897.085,"end":1897.805,"sentiment":"neutral","sentiment_score":-0.07897447608411312},{"text":"Can you hear me?","start":1897.805,"end":1898.865,"sentiment":"neutral","sentiment_score":-0.08098195306956768}],"sentiment":"neutral","sentiment_score":-0.11189183548969381,"num_words":17,"start":1887.965,"end":1898.865},{"sentences":[{"text":"Okay.","start":1900.39,"end":1900.63,"sentiment":"neutral","sentiment_score":-0.029233532026410103},{"text":"Let me I'm just gonna call you with a on the work 04570457355465.","start":1900.63,"end":1911.13,"sentiment":"neutral","sentiment_score":-0.053663927058760934}],"sentiment":"neutral","sentiment_score":-0.05191889884216445,"num_words":14,"start":1900.39,"end":1911.13}]}}]},{"alternatives":[{"transcript":"Yeah. Hi, mate. I'm having trouble with my prepaid SIM card. 0429115747. But I'm ringing on the I'm ringing on the the wife's phone. Mel Raules, r a w l e s. M e l, Melvin or Mel. Yeah. Yep. Should do. Yeah. Airtel. Yep. I rang this number before. I've got two prepaids sent to me in West Australia. The other phone number I'm on now is 0457255465. So the one that should be registered on is 0429115747. 115747. I got the number. Two nine double one. 115747. Travel SIM card. Okay. That's alright. I tried to. Yeah. I had one going last night. Yeah. Yeah. Yep. Yeah. And it doesn't seem to go through there for some reason. I actually one that went through last night. I actually had it up and running. And then this morning, it says yeah. Oh, is that right? Yeah. Right. Well, I put that for the Yeah. Not 315@hotmail.com. Three one. Yeah. Yes. Yes. Come on. I got Singapore, India, and then Europe. For the SIM card? Yeah. I'm pretty sure it was Woodridge, w capital w, double o, d for donkey, r I d g e 315Hash. That's Wood as in Wood. There is one over there, but we're in West Australia. 315Hash. Good. No. I got it. Yeah. Yeah. It should have had 20 gigabytes for a month. Shouldn't it? Oh, that's good. It cost me $90 Australia, which was 60 something dollars US or something. Hi. Global. Global Zone 1. Was it? No. Because I wanna use it was 60 something US, which is $90 Australian. Let me just open this up here. 25 gigs. Does that work out? The $90? Yeah. That's that's probably yeah. Yeah. What's the story there? After fourteen days, I lose it. Yeah. Yeah. Yeah. Right. Yeah. Yeah. Does it tell you when it's gonna run out? Yeah. Yeah. Yeah. Yeah. Yeah. India is only the time we go to Singapore, India is about just over a week, and then we go to Rome, Italy, and then Paris, and and then, yeah, the UK. Yeah. But that's yeah. We're all there for a nonsense. Yeah. Yeah. I can. Yeah. That's right. Yeah. Yeah. Yeah. Mhmm. Okay. I think they're both under the same number as far as oh, yeah. That's right. Yeah. Mhmm. Yeah. I can't get into that here. Yeah. Yeah. That's right. Yeah. No. If you could do it while we're on the phone, it'd be good. Yeah. 5353 1653 0737 6155. Yep. 10 '28. 932. Yep. Yep. Yep. Yep. Yep. That's it. Yep. Mhmm. Yep. Well, I tried it, but I don't think my Internet connection is very good or something's wrong. But, yeah, that's right. That's Telstra. Yeah. Yeah. I'm hoping that what you're saying is true. Once I get ahead of the country, I have I have to know. Telstra out there on the phones. Yeah. No. No. Yeah. Well, funny you should say that because when I was trying to get the unlock code to the phone, she was talking about the deal she can do me to put the NBN on, and I took it. So when I come back, I'm gonna put it on. Yeah. I think it was in up to be about $850 for twelve months. That's with your modem and the connection. Yeah. Is that I well, $73 a month with the modem and the connection. Yeah. Yeah. Yeah. What about connection? That's running the cable and everything else. No. The place has never had a NBN connection. I'm pretty sure. We've got it in the straight. 22 Kangaroo Plate. Yep. No. It's Place Woodridge. Place. Place. Yes. Yes. What do you that's it. That's right. Yes. Yes. Yeah. Which we don't have. Is that right? Yeah. We got that down the street. Yeah. Wow. Funny you should say that. I built a house. Right? And and at the time, I had the license to do a cell work or telecommunication works or whatever, and I ran the cable to the gate to the pit outside the gate and connect it inside the house, but I've never put any forms in. No. Never been connected up from the outside. Yeah. I know. That's weird, isn't it? That's weird because, like I say, I built the place twenty years ago. No. No. No. Yeah. It might be available at the pit outside, but yeah. I don't know why it's saying that. Yeah. Yeah. Yep. Yeah. I can. Yeah. Alright. Yes. I'll keep you in mind. Okay, Don. Yeah. You're a good one. No. I need phones. I need phones. Have I got sorry? Yeah. Yeah. Hang on a sec. This morning, someone gave me a just to make sure this is not the one you're gonna say, aaortelem.au/myaccountslash. No? Yeah. Hang on a sec. Iicel hl.au. Yeah. Dot au. I got login, recharge, broadband, complaint number, recharge. So I click on that airtel.au. You got it. Okay. Here we go. Loading a bit slow. Yeah. Okay. Now what have I got here? Yeah. Got it. Okay. You done? Yeah. Okay. Log in. Dashboard. Yeah. Got that. Yep. Yep. Yeah. Righto. Yeah. Okay. Okay. Yeah. Okay. Yeah. Mhmm. Yeah. Because I've already got fourteen days on the at the moment, haven't I? The the money for the yes. Yes. Yes. Yeah. That's right. Yep. Yeah. Okay. I got you. Yeah. Is that right there? Yeah. Yeah. Right. Yeah. Okay. Mhmm. Yeah. I can. Hello? Yeah. Okay. Okay. Top up. Yep. Mhmm. With WhatsApp. Yeah. Yep. Okay. Yeah. Okay. Good one. It's seven. What happens after fourteen days? It it asks for a top up. Yeah. Yeah. Yeah. Yeah. Yeah. I know. That's right. Yeah. Yeah. Yeah. Yeah. Yeah. That's right. Yep. Yeah. And they're not the same. Yeah. Okay. Yeah. Yeah. And you're not not the same company? Yeah. Right. Okay. Okay. Yeah. Just whack him in and look at your eyes. One's a Galaxy Samsung a 15, and the other one Samsung Galaxy a. Hello? You still there? Hello? Where are you? 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Hi, mate. I'm having trouble with my prepaid SIM card. 0429115747. But I'm ringing on the I'm ringing on the the wife's phone.\n\nMel Raules, r a w l e s. M e l, Melvin or Mel. Yeah. Yep. Should do.\n\nYeah. Airtel. Yep. I rang this number before. I've got two prepaids sent to me in West Australia.\n\nThe other phone number I'm on now is 0457255465. So the one that should be registered on is 0429115747. 115747. I got the number. Two nine double one.\n\n115747. Travel SIM card. Okay. That's alright. I tried to.\n\nYeah. I had one going last night. Yeah. Yeah. Yep.\n\nYeah. And it doesn't seem to go through there for some reason. I actually one that went through last night. I actually had it up and running. And then this morning, it says yeah.\n\nOh, is that right? Yeah. Right. Well, I put that for the Yeah. Not 315@hotmail.com.\n\nThree one. Yeah. Yes. Yes. Come on.\n\nI got Singapore, India, and then Europe. For the SIM card? Yeah. I'm pretty sure it was Woodridge, w capital w, double o, d for donkey, r I d g e 315Hash. That's Wood as in Wood.\n\nThere is one over there, but we're in West Australia. 315Hash. Good. No. I got it.\n\nYeah. Yeah. It should have had 20 gigabytes for a month. Shouldn't it? Oh, that's good.\n\nIt cost me $90 Australia, which was 60 something dollars US or something. Hi. Global. Global Zone 1. Was it?\n\nNo. Because I wanna use it was 60 something US, which is $90 Australian. Let me just open this up here. 25 gigs. Does that work out?\n\nThe $90? Yeah. That's that's probably yeah. Yeah. What's the story there?\n\nAfter fourteen days, I lose it. Yeah. Yeah. Yeah. Right.\n\nYeah. Yeah. Does it tell you when it's gonna run out? Yeah. Yeah.\n\nYeah. Yeah. Yeah. India is only the time we go to Singapore, India is about just over a week, and then we go to Rome, Italy, and then Paris, and and then, yeah, the UK. Yeah.\n\nBut that's yeah. We're all there for a nonsense. Yeah. Yeah. I can.\n\nYeah. That's right. Yeah. Yeah. Yeah.\n\nMhmm. Okay. I think they're both under the same number as far as oh, yeah. That's right. Yeah.\n\nMhmm. Yeah. I can't get into that here. Yeah. Yeah.\n\nThat's right. Yeah. No. If you could do it while we're on the phone, it'd be good. Yeah.\n\n5353 1653 0737 6155. Yep. 10 '28. 932. Yep.\n\nYep. Yep. Yep. Yep. That's it.\n\nYep. Mhmm. Yep. Well, I tried it, but I don't think my Internet connection is very good or something's wrong. But, yeah, that's right.\n\nThat's Telstra. Yeah. Yeah. I'm hoping that what you're saying is true. Once I get ahead of the country, I have I have to know.\n\nTelstra out there on the phones. Yeah. No. No. Yeah.\n\nWell, funny you should say that because when I was trying to get the unlock code to the phone, she was talking about the deal she can do me to put the NBN on, and I took it. So when I come back, I'm gonna put it on. Yeah. I think it was in up to be about $850 for twelve months. That's with your modem and the connection.\n\nYeah. Is that I well, $73 a month with the modem and the connection. Yeah. Yeah. Yeah.\n\nWhat about connection? That's running the cable and everything else. No. The place has never had a NBN connection. I'm pretty sure.\n\nWe've got it in the straight. 22 Kangaroo Plate. Yep. No. It's Place Woodridge.\n\nPlace. Place. Yes. Yes. What do you that's it.\n\nThat's right. Yes. Yes. Yeah. Which we don't have.\n\nIs that right? Yeah. We got that down the street. Yeah. Wow.\n\nFunny you should say that. I built a house. Right? And and at the time, I had the license to do a cell work or telecommunication works or whatever, and I ran the cable to the gate to the pit outside the gate and connect it inside the house, but I've never put any forms in. No.\n\nNever been connected up from the outside. Yeah. I know. That's weird, isn't it? That's weird because, like I say, I built the place twenty years ago.\n\nNo. No. No. Yeah. It might be available at the pit outside, but yeah.\n\nI don't know why it's saying that. Yeah. Yeah. Yep. Yeah.\n\nI can. Yeah. Alright. Yes. I'll keep you in mind.\n\nOkay, Don. Yeah. You're a good one. No. I need phones.\n\nI need phones. Have I got sorry? Yeah. Yeah. Hang on a sec.\n\nThis morning, someone gave me a just to make sure this is not the one you're gonna say, aaortelem.au/myaccountslash. No? Yeah. Hang on a sec. Iicel hl.au.\n\nYeah. Dot au. I got login, recharge, broadband, complaint number, recharge. So I click on that airtel.au. You got it.\n\nOkay. Here we go. Loading a bit slow. Yeah. Okay.\n\nNow what have I got here? Yeah. Got it. Okay. You done?\n\nYeah. Okay. Log in. Dashboard. Yeah.\n\nGot that. Yep. Yep. Yeah. Righto.\n\nYeah. Okay. Okay. Yeah. Okay.\n\nYeah. Mhmm. Yeah. Because I've already got fourteen days on the at the moment, haven't I? The the money for the yes.\n\nYes. Yes. Yeah. That's right. Yep.\n\nYeah. Okay. I got you. Yeah. Is that right there?\n\nYeah. Yeah. Right. Yeah. Okay.\n\nMhmm. Yeah. I can. Hello? Yeah.\n\nOkay. Okay. Top up. Yep. Mhmm.\n\nWith WhatsApp. Yeah. Yep. Okay. Yeah.\n\nOkay. Good one. It's seven. What happens after fourteen days? It it asks for a top up.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nI know. That's right. Yeah. Yeah. Yeah.\n\nYeah. Yeah. That's right. Yep. Yeah.\n\nAnd they're not the same. Yeah. Okay. Yeah. Yeah.\n\nAnd you're not not the same company? Yeah. Right. Okay. Okay.\n\nYeah. Just whack him in and look at your eyes. One's a Galaxy Samsung a 15, and the other one Samsung Galaxy a. Hello? You still there?\n\nHello? Where are you? What's happened?","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.6,"end":3.84,"sentiment":"neutral","sentiment_score":0.10063306242227554},{"text":"Hi, mate.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.030088490806519985},{"text":"I'm having trouble with my prepaid SIM card.","start":4.3199997,"end":8.02,"sentiment":"neutral","sentiment_score":-0.21663008444011211},{"text":"0429115747.","start":16.315,"end":19.775,"sentiment":"neutral","sentiment_score":-0.0071383132599294186},{"text":"But I'm ringing on the I'm ringing on the the wife's phone.","start":20.235,"end":25.615,"sentiment":"neutral","sentiment_score":-0.08804212603718042}],"sentiment":"neutral","sentiment_score":-0.1098281023829865,"num_words":24,"start":3.6,"end":25.615},{"sentences":[{"text":"Mel Raules, r a w l e s.","start":29.34,"end":32.32,"sentiment":"neutral","sentiment_score":-0.006650995695963502},{"text":"M e l, Melvin or Mel.","start":35.260002,"end":37.5,"sentiment":"neutral","sentiment_score":-0.011881173277894655},{"text":"Yeah.","start":37.5,"end":38.0,"sentiment":"neutral","sentiment_score":-0.001143172848969698},{"text":"Yep.","start":39.5,"end":40.0,"sentiment":"neutral","sentiment_score":0.00010142289102077484},{"text":"Should do.","start":48.375,"end":49.195,"sentiment":"neutral","sentiment_score":-0.028431539423763752}],"sentiment":"neutral","sentiment_score":-0.01013332411336402,"num_words":18,"start":29.34,"end":49.195},{"sentences":[{"text":"Yeah.","start":51.495,"end":51.975,"sentiment":"neutral","sentiment_score":0.00330287404358387},{"text":"Airtel.","start":51.975,"end":52.475,"sentiment":"neutral","sentiment_score":0.004425699822604656},{"text":"Yep.","start":52.695,"end":53.195,"sentiment":"neutral","sentiment_score":0.017395183444023132},{"text":"I rang this number before.","start":54.295,"end":55.754997,"sentiment":"neutral","sentiment_score":0.00024602208286523825},{"text":"I've got two prepaids sent to me in West Australia.","start":58.135,"end":62.329998,"sentiment":"neutral","sentiment_score":-0.008470970822963863}],"sentiment":"neutral","sentiment_score":-0.0032419911391722658,"num_words":18,"start":51.495,"end":62.329998},{"sentences":[{"text":"The other phone number I'm on now is 0457255465.","start":72.15,"end":78.284996,"sentiment":"neutral","sentiment_score":-0.005263256685187419},{"text":"So the one that should be registered on is 0429115747.","start":79.384995,"end":84.045,"sentiment":"neutral","sentiment_score":0.010309780086390673},{"text":"115747.","start":87.064995,"end":89.28,"sentiment":"neutral","sentiment_score":-0.0001812966074794531},{"text":"I got the number.","start":105.895,"end":106.875,"sentiment":"neutral","sentiment_score":0.0015216926112771034},{"text":"Two nine double one.","start":111.255,"end":114.875,"sentiment":"neutral","sentiment_score":-0.10097657842561603}],"sentiment":"neutral","sentiment_score":-0.01222401247027197,"num_words":28,"start":72.15,"end":114.875},{"sentences":[{"text":"115747.","start":128.19,"end":130.85,"sentiment":"neutral","sentiment_score":-0.02446329966187477},{"text":"Travel SIM card.","start":146.505,"end":147.725,"sentiment":"neutral","sentiment_score":-0.028549184401830036},{"text":"Okay.","start":155.01,"end":155.51,"sentiment":"neutral","sentiment_score":-0.01283656433224678},{"text":"That's alright.","start":158.61,"end":159.34999,"sentiment":"neutral","sentiment_score":0.006141746882349252},{"text":"I tried to.","start":164.705,"end":165.58499,"sentiment":"neutral","sentiment_score":-0.023761711393793423}],"sentiment":"neutral","sentiment_score":-0.018194905761629344,"num_words":10,"start":128.19,"end":165.58499},{"sentences":[{"text":"Yeah.","start":165.58499,"end":165.985,"sentiment":"neutral","sentiment_score":0.007829698733985424},{"text":"I had one going last night.","start":165.985,"end":168.245,"sentiment":"neutral","sentiment_score":-0.001076462057729562},{"text":"Yeah.","start":170.14499,"end":170.545,"sentiment":"neutral","sentiment_score":0.029255669564008713},{"text":"Yeah.","start":170.545,"end":170.94499,"sentiment":"neutral","sentiment_score":0.049782611429691315},{"text":"Yep.","start":170.94499,"end":171.44499,"sentiment":"neutral","sentiment_score":0.06478427350521088}],"sentiment":"neutral","sentiment_score":0.014519348088651896,"num_words":10,"start":165.58499,"end":171.44499},{"sentences":[{"text":"Yeah.","start":178.15,"end":178.55,"sentiment":"neutral","sentiment_score":-0.043587081134319305},{"text":"And it doesn't seem to go through there for some reason.","start":178.55,"end":181.12999,"sentiment":"neutral","sentiment_score":-0.17893312871456146},{"text":"I actually one that went through last night.","start":181.51,"end":186.62999,"sentiment":"neutral","sentiment_score":0.049756011459976435},{"text":"I actually had it up and running.","start":186.62999,"end":188.17,"sentiment":"neutral","sentiment_score":0.19657209515571594},{"text":"And then this morning, it says yeah.","start":188.87,"end":191.865,"sentiment":"neutral","sentiment_score":0.052597226042832644}],"sentiment":"neutral","sentiment_score":0.003834760090445771,"num_words":34,"start":178.15,"end":191.865},{"sentences":[{"text":"Oh, is that right?","start":195.125,"end":196.265,"sentiment":"neutral","sentiment_score":0.03363471943885088},{"text":"Yeah.","start":198.885,"end":199.205,"sentiment":"neutral","sentiment_score":0.07558190822601318},{"text":"Right.","start":199.205,"end":199.705,"sentiment":"neutral","sentiment_score":0.06541191786527634},{"text":"Well, I put that for the Yeah.","start":200.16501,"end":208.66,"sentiment":"neutral","sentiment_score":0.029753061809710095},{"text":"Not 315@hotmail.com.","start":208.66,"end":211.48,"sentiment":"neutral","sentiment_score":-0.0005324778612703085}],"sentiment":"neutral","sentiment_score":0.03218261205280821,"num_words":15,"start":195.125,"end":211.48},{"sentences":[{"text":"Three one.","start":213.86,"end":214.59999,"sentiment":"neutral","sentiment_score":0.02576777245849371},{"text":"Yeah.","start":222.745,"end":223.245,"sentiment":"neutral","sentiment_score":0.07628670334815979},{"text":"Yes.","start":229.22499,"end":229.385,"sentiment":"neutral","sentiment_score":0.05326642096042633},{"text":"Yes.","start":229.385,"end":229.885,"sentiment":"neutral","sentiment_score":0.05463052541017532},{"text":"Come on.","start":237.66,"end":238.32,"sentiment":"neutral","sentiment_score":0.03101432044059038}],"sentiment":"neutral","sentiment_score":0.042535405073847087,"num_words":7,"start":213.86,"end":238.32},{"sentences":[{"text":"I got Singapore, India, and then Europe.","start":240.86,"end":243.6,"sentiment":"neutral","sentiment_score":0.05014879735452788},{"text":"For the SIM card?","start":251.755,"end":253.375,"sentiment":"neutral","sentiment_score":0.010120978346094489},{"text":"Yeah.","start":254.555,"end":254.875,"sentiment":"neutral","sentiment_score":0.0269696656614542},{"text":"I'm pretty sure it was Woodridge, w capital w, double o, d for donkey, r I d g e 315Hash.","start":254.875,"end":268.28998,"sentiment":"neutral","sentiment_score":0.01452532156254165},{"text":"That's Wood as in Wood.","start":273.22998,"end":277.615,"sentiment":"neutral","sentiment_score":-0.01268504923209548}],"sentiment":"neutral","sentiment_score":0.017448009341023862,"num_words":37,"start":240.86,"end":277.615},{"sentences":[{"text":"There is one over there, but we're in West Australia.","start":279.435,"end":281.935,"sentiment":"neutral","sentiment_score":-0.019331538304686546},{"text":"315Hash.","start":289.35,"end":291.44998,"sentiment":"neutral","sentiment_score":0.00379708013497293},{"text":"Good.","start":298.22998,"end":298.72998,"sentiment":"neutral","sentiment_score":0.18604493141174316},{"text":"No.","start":314.055,"end":314.29498,"sentiment":"negative","sentiment_score":-0.36605703830718994},{"text":"I got it.","start":314.29498,"end":315.195,"sentiment":"neutral","sentiment_score":-0.32821616530418396}],"sentiment":"neutral","sentiment_score":-0.0846361816074932,"num_words":16,"start":279.435,"end":315.195},{"sentences":[{"text":"Yeah.","start":322.03,"end":322.27,"sentiment":"neutral","sentiment_score":-0.06984066218137741},{"text":"Yeah.","start":322.27,"end":322.77,"sentiment":"neutral","sentiment_score":-0.055816806852817535},{"text":"It should have had 20 gigabytes for a month.","start":379.22,"end":381.86,"sentiment":"neutral","sentiment_score":0.10779041134648853},{"text":"Shouldn't it?","start":381.86,"end":382.68,"sentiment":"neutral","sentiment_score":0.02699274942278862},{"text":"Oh, that's good.","start":387.86,"end":388.81998,"sentiment":"positive","sentiment_score":0.4526626467704773}],"sentiment":"neutral","sentiment_score":0.14102685451507568,"num_words":16,"start":322.03,"end":388.81998},{"sentences":[{"text":"It cost me $90 Australia, which was 60 something dollars US or something.","start":388.81998,"end":399.45502,"sentiment":"neutral","sentiment_score":0.0310062115582136},{"text":"Hi.","start":428.26498,"end":428.76498,"sentiment":"neutral","sentiment_score":0.014783771708607674},{"text":"Global.","start":429.785,"end":430.285,"sentiment":"neutral","sentiment_score":0.009757047519087791},{"text":"Global Zone 1.","start":436.45,"end":438.33002,"sentiment":"neutral","sentiment_score":0.011155850874880949},{"text":"Was it?","start":438.89,"end":440.45,"sentiment":"neutral","sentiment_score":0.008073760662227869}],"sentiment":"neutral","sentiment_score":0.023861832171678542,"num_words":20,"start":388.81998,"end":440.45},{"sentences":[{"text":"No.","start":445.17,"end":445.25,"sentiment":"neutral","sentiment_score":-0.04984898120164871},{"text":"Because I wanna use it was 60 something US, which is $90 Australian.","start":445.25,"end":451.445,"sentiment":"neutral","sentiment_score":-0.008333924835404525},{"text":"Let me just open this up here.","start":455.025,"end":456.54498,"sentiment":"neutral","sentiment_score":0.005334123237324613},{"text":"25 gigs.","start":471.78,"end":472.91998,"sentiment":"neutral","sentiment_score":0.0026004168612416834},{"text":"Does that work out?","start":481.185,"end":481.985,"sentiment":"neutral","sentiment_score":0.008374511729925871}],"sentiment":"neutral","sentiment_score":-0.0030426763243869776,"num_words":27,"start":445.17,"end":481.985},{"sentences":[{"text":"The $90?","start":481.985,"end":483.04498,"sentiment":"neutral","sentiment_score":-0.004891264718025923},{"text":"Yeah.","start":483.505,"end":483.82498,"sentiment":"neutral","sentiment_score":0.00668104225769639},{"text":"That's that's probably yeah.","start":483.82498,"end":487.85498,"sentiment":"neutral","sentiment_score":-0.018212091643363234},{"text":"Yeah.","start":506.2,"end":506.44,"sentiment":"neutral","sentiment_score":-0.03082442469894886},{"text":"What's the story there?","start":506.44,"end":507.585,"sentiment":"neutral","sentiment_score":-0.05207501910626888}],"sentiment":"neutral","sentiment_score":-0.026256196239652734,"num_words":12,"start":481.985,"end":507.585},{"sentences":[{"text":"After fourteen days, I lose 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out?","start":548.005,"end":550.105,"sentiment":"neutral","sentiment_score":-0.03095486842923694},{"text":"Yeah.","start":555.23004,"end":555.63,"sentiment":"neutral","sentiment_score":0.18565917015075684},{"text":"Yeah.","start":555.63,"end":556.13,"sentiment":"positive","sentiment_score":0.33471331000328064}],"sentiment":"neutral","sentiment_score":0.013037793911420383,"num_words":13,"start":541.125,"end":556.13},{"sentences":[{"text":"Yeah.","start":567.95,"end":568.11,"sentiment":"neutral","sentiment_score":0.07073023915290833},{"text":"Yeah.","start":568.11,"end":568.27,"sentiment":"neutral","sentiment_score":0.059347715228796005},{"text":"Yeah.","start":568.27,"end":568.77,"sentiment":"neutral","sentiment_score":0.057694535702466965},{"text":"India is only the time we go to Singapore, India is about just over a week, and then we go to Rome, Italy, and then Paris, and and then, yeah, the 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right.","start":668.605,"end":669.245,"sentiment":"neutral","sentiment_score":0.09767817333340645},{"text":"Yeah.","start":669.245,"end":669.745,"sentiment":"neutral","sentiment_score":0.0710597038269043}],"sentiment":"neutral","sentiment_score":0.018699269690033462,"num_words":18,"start":634.255,"end":669.745},{"sentences":[{"text":"Mhmm.","start":688.355,"end":688.855,"sentiment":"neutral","sentiment_score":-0.0050918227061629295},{"text":"Yeah.","start":705.41,"end":705.73,"sentiment":"neutral","sentiment_score":-0.07305838167667389},{"text":"I can't get into that 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good.","start":819.56,"end":821.895,"sentiment":"neutral","sentiment_score":0.08743523405148433},{"text":"Yeah.","start":837.45996,"end":837.95996,"sentiment":"neutral","sentiment_score":0.10388071835041046}],"sentiment":"neutral","sentiment_score":0.08779135843118031,"num_words":18,"start":780.335,"end":837.95996},{"sentences":[{"text":"5353 1653 0737 6155.","start":843.3,"end":858.815,"sentiment":"neutral","sentiment_score":0.015959235723130405},{"text":"Yep.","start":862.555,"end":862.92,"sentiment":"neutral","sentiment_score":-0.014708919450640678},{"text":"10 '28.","start":862.92,"end":869.82,"sentiment":"neutral","sentiment_score":0.004929721588268876},{"text":"932.","start":875.925,"end":877.145,"sentiment":"neutral","sentiment_score":0.0013044292572885752},{"text":"Yep.","start":886.085,"end":886.585,"sentiment":"neutral","sentiment_score":0.012300032190978529}],"sentiment":"neutral","sentiment_score":0.008065769785187311,"num_words":9,"start":843.3,"end":886.585},{"sentences":[{"text":"Yep.","start":888.72504,"end":889.22504,"sentiment":"neutral","sentiment_score":0.009554440155625343},{"text":"Yep.","start":891.94995,"end":892.44995,"sentiment":"neutral","sentiment_score":0.0103659238666296},{"text":"Yep.","start":894.75,"end":895.25,"sentiment":"neutral","sentiment_score":0.030861973762512207},{"text":"Yep.","start":898.19,"end":898.69,"sentiment":"neutral","sentiment_score":0.06073860451579094},{"text":"That's 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Telstra.","start":950.51,"end":951.23004,"sentiment":"neutral","sentiment_score":-0.14613618701696396},{"text":"Yeah.","start":951.23004,"end":951.73004,"sentiment":"neutral","sentiment_score":-0.27414774894714355},{"text":"Yeah.","start":955.47003,"end":955.97003,"sentiment":"neutral","sentiment_score":-0.09248380362987518},{"text":"I'm hoping that what you're saying is true.","start":958.085,"end":960.325,"sentiment":"neutral","sentiment_score":-0.008207494509406388},{"text":"Once I get ahead of the country, I have I have to know.","start":960.325,"end":963.385,"sentiment":"neutral","sentiment_score":-0.07511194451497151}],"sentiment":"neutral","sentiment_score":-0.0680407664552331,"num_words":25,"start":950.51,"end":963.385},{"sentences":[{"text":"Telstra out there on the 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WhatsApp.","start":1671.56,"end":1680.46,"sentiment":"neutral","sentiment_score":0.03366928407922387},{"text":"Yeah.","start":1680.52,"end":1681.0,"sentiment":"neutral","sentiment_score":0.11127704381942748},{"text":"Yep.","start":1681.0,"end":1681.5,"sentiment":"neutral","sentiment_score":0.15418440103530884},{"text":"Okay.","start":1684.84,"end":1685.34,"sentiment":"positive","sentiment_score":0.35365384817123413},{"text":"Yeah.","start":1694.895,"end":1695.2151,"sentiment":"neutral","sentiment_score":0.27503514289855957}],"sentiment":"neutral","sentiment_score":0.16024816734716296,"num_words":6,"start":1671.56,"end":1695.2151},{"sentences":[{"text":"Okay.","start":1695.2151,"end":1695.535,"sentiment":"positive","sentiment_score":0.35488396883010864},{"text":"Good one.","start":1695.535,"end":1696.355,"sentiment":"positive","sentiment_score":0.5336548686027527},{"text":"It's seven.","start":1697.77,"end":1698.09,"sentiment":"neutral","sentiment_score":0.12249572202563286},{"text":"What happens after fourteen days?","start":1698.09,"end":1699.61,"sentiment":"neutral","sentiment_score":0.022900177538394927},{"text":"It it asks for a top up.","start":1699.61,"end":1701.3099,"sentiment":"neutral","sentiment_score":0.02079765871167183}],"sentiment":"neutral","sentiment_score":0.11336880286826807,"num_words":17,"start":1695.2151,"end":1701.3099},{"sentences":[{"text":"Yeah.","start":1707.53,"end":1708.03,"sentiment":"neutral","sentiment_score":0.025386663153767582},{"text":"Yeah.","start":1722.405,"end":1722.905,"sentiment":"neutral","sentiment_score":0.052646704018116},{"text":"Yeah.","start":1723.2051,"end":1723.7051,"sentiment":"neutral","sentiment_score":0.07347554713487625},{"text":"Yeah.","start":1736.25,"end":1736.65,"sentiment":"neutral","sentiment_score":0.025761356577277184},{"text":"Yeah.","start":1736.65,"end":1736.97,"sentiment":"neutral","sentiment_score":0.020291833207011223}],"sentiment":"neutral","sentiment_score":0.039512420818209645,"num_words":5,"start":1707.53,"end":1736.97},{"sentences":[{"text":"I know.","start":1736.97,"end":1737.2899,"sentiment":"neutral","sentiment_score":0.0108528146520257},{"text":"That's right.","start":1737.2899,"end":1738.11,"sentiment":"neutral","sentiment_score":0.05727558955550194},{"text":"Yeah.","start":1752.115,"end":1752.275,"sentiment":"neutral","sentiment_score":-0.0008108653128147125},{"text":"Yeah.","start":1752.275,"end":1752.435,"sentiment":"neutral","sentiment_score":0.012333796359598637},{"text":"Yeah.","start":1752.435,"end":1752.915,"sentiment":"neutral","sentiment_score":0.009728971868753431}],"sentiment":"neutral","sentiment_score":0.02250124447579895,"num_words":7,"start":1736.97,"end":1752.915},{"sentences":[{"text":"Yeah.","start":1752.915,"end":1753.415,"sentiment":"negative","sentiment_score":-0.5246251821517944},{"text":"Yeah.","start":1766.02,"end":1766.34,"sentiment":"neutral","sentiment_score":0.021662117913365364},{"text":"That's right.","start":1766.34,"end":1767.16,"sentiment":"neutral","sentiment_score":0.07217515632510185},{"text":"Yep.","start":1767.3,"end":1767.8,"sentiment":"neutral","sentiment_score":0.08572977781295776},{"text":"Yeah.","start":1771.06,"end":1771.56,"sentiment":"neutral","sentiment_score":0.120650015771389}],"sentiment":"neutral","sentiment_score":-0.0253721596673131,"num_words":6,"start":1752.915,"end":1771.56},{"sentences":[{"text":"And they're not the same.","start":1791.84,"end":1793.14,"sentiment":"neutral","sentiment_score":-0.21160234957933427},{"text":"Yeah.","start":1804.0651,"end":1804.385,"sentiment":"neutral","sentiment_score":-0.11070667207241058},{"text":"Okay.","start":1804.385,"end":1804.885,"sentiment":"neutral","sentiment_score":-0.08697076886892319},{"text":"Yeah.","start":1805.025,"end":1805.185,"sentiment":"neutral","sentiment_score":-0.07348853349685669},{"text":"Yeah.","start":1805.185,"end":1805.685,"sentiment":"neutral","sentiment_score":-0.05949072912335396}],"sentiment":"neutral","sentiment_score":-0.1542964946064684,"num_words":9,"start":1791.84,"end":1805.685},{"sentences":[{"text":"And you're not not the same company?","start":1805.905,"end":1807.685,"sentiment":"neutral","sentiment_score":-0.09088840974228722},{"text":"Yeah.","start":1811.745,"end":1811.985,"sentiment":"neutral","sentiment_score":-0.09805703163146973},{"text":"Right.","start":1811.985,"end":1812.485,"sentiment":"neutral","sentiment_score":-0.1058380976319313},{"text":"Okay.","start":1819.03,"end":1819.53,"sentiment":"neutral","sentiment_score":-0.13195425271987915},{"text":"Okay.","start":1833.0751,"end":1833.5751,"sentiment":"neutral","sentiment_score":0.10139912366867064}],"sentiment":"neutral","sentiment_score":-0.07915173877369273,"num_words":11,"start":1805.905,"end":1833.5751},{"sentences":[{"text":"Yeah.","start":1838.435,"end":1838.755,"sentiment":"neutral","sentiment_score":0.013191023841500282},{"text":"Just whack him in and look at your eyes.","start":1838.755,"end":1840.62,"sentiment":"neutral","sentiment_score":-0.0281141416894065},{"text":"One's a Galaxy Samsung a 15, and the other one Samsung Galaxy a.","start":1845.18,"end":1853.52,"sentiment":"neutral","sentiment_score":-0.006319985814535847},{"text":"Hello?","start":1864.545,"end":1865.045,"sentiment":"neutral","sentiment_score":-0.030403178185224533},{"text":"You still there?","start":1872.73,"end":1873.6299,"sentiment":"neutral","sentiment_score":-0.1424813618262609}],"sentiment":"neutral","sentiment_score":-0.02888308631911598,"num_words":27,"start":1838.435,"end":1873.6299},{"sentences":[{"text":"Hello?","start":1881.705,"end":1882.205,"sentiment":"neutral","sentiment_score":-0.05304012447595596},{"text":"Where are you?","start":1893.945,"end":1894.845,"sentiment":"neutral","sentiment_score":-0.12348921100298564},{"text":"What's happened?","start":1902.4401,"end":1903.26,"sentiment":"neutral","sentiment_score":-0.06243742257356644}],"sentiment":"neutral","sentiment_score":-0.09139710043867429,"num_words":6,"start":1881.705,"end":1903.26}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Airtel tech support.\n\nChannel 1: Yeah. Hi, mate. I'm having trouble with my prepaid SIM card.\n\nChannel 0: Okay. One sec. Is what mobile number\n\nChannel 1: 0429115747.\n\nChannel 0: is it?\n\nChannel 1: But\n\nChannel 0: 5\n\nChannel 1: I'm ringing on\n\nChannel 0: 747.\n\nChannel 1: the I'm ringing on the the wife's phone.\n\nChannel 0: Okay. What was your name?\n\nChannel 1: Mel Raules, r a w l e s.\n\nChannel 0: Sorry. First name is m e\n\nChannel 1: M e l, Melvin\n\nChannel 0: yep.\n\nChannel 1: or Mel. Yeah.\n\nChannel 0: Is Mel?\n\nChannel 1: Yep.\n\nChannel 0: Okay. It's not coming up your number. Your name.\n\nChannel 1: Should do.\n\nChannel 0: Are you sure it's with the with the Airtel?\n\nChannel 1: Yeah. Airtel. Yep. I rang\n\nChannel 0: Okay.\n\nChannel 1: this number before. I've got two prepaids sent to me in West Australia.\n\nChannel 0: Give me another phone number, the other one.\n\nChannel 1: The other phone number I'm on now is 0457255465. So the one that should be registered on is 0429115747.\n\nChannel 0: Okay. 0429.\n\nChannel 1: 115747.\n\nChannel 0: Okay. Let me just list.\n\nChannel 1: I got the number.\n\nChannel 0: Mail. 0429.\n\nChannel 1: Two nine\n\nChannel 0: No. It's\n\nChannel 1: double\n\nChannel 0: not\n\nChannel 1: one.\n\nChannel 0: oh, hang on. Hang on. Hang on. Something's coming here. 0429501 o no.\n\nThat's not it. That's not it. Okay. Just give me the whole number again. 0429.\n\nChannel 1: 115747.\n\nChannel 0: That's not coming up. 5747. Okay. These are mobile local plan or travel SIM cards by any chance?\n\nChannel 1: Travel SIM card.\n\nChannel 0: Okay. Right now. So because when you say mobile plan, the travel SIM plan's a completely different thing.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Okay. Gotcha now. Sorry about that.\n\nChannel 1: That's alright.\n\nChannel 0: Okay. Did you just act activate these ones?\n\nChannel 1: I tried to. Yeah. I had one going\n\nChannel 0: Are you\n\nChannel 1: last\n\nChannel 0: did you\n\nChannel 1: night.\n\nChannel 0: just order them?\n\nChannel 1: Yeah. Yeah. Yep.\n\nChannel 0: Okay. So you should have received information for a a portal where you can log in.\n\nChannel 1: Yeah. And it doesn't seem to go through there for some reason.\n\nChannel 0: Okay.\n\nChannel 1: I\n\nChannel 0: Let\n\nChannel 1: actually\n\nChannel 0: me let me just open that up for you. Hang on a sec.\n\nChannel 1: one that went through last night. I actually had it up and running. And then this morning, it says\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: But they'll only they'll only work when you're outside of Australia.\n\nChannel 1: Oh, is that right?\n\nChannel 0: Well, they travel SIM cards.\n\nChannel 1: Yeah. Right. Well,\n\nChannel 0: Okay. Okay.\n\nChannel 1: I put that\n\nChannel 0: I'm\n\nChannel 1: for\n\nChannel 0: I'm\n\nChannel 1: the\n\nChannel 0: do you know your account details? Like, an email address?\n\nChannel 1: Yeah. Not 315@hotmail.com.\n\nChannel 0: Lot. Oh, hang on.\n\nChannel 1: Three\n\nChannel 0: I should\n\nChannel 1: one.\n\nChannel 0: I think I should have that on file. Hang on. One second. And these are travel SIM cards. Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Alot315@hotmail.com?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah. Okay. When are you traveling?\n\nChannel 1: Come on.\n\nChannel 0: Where to?\n\nChannel 1: I got Singapore, India, and then Europe.\n\nChannel 0: Oh, could I come with you? Do you remember what password you were using for that?\n\nChannel 1: For the SIM card?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I'm pretty sure it was Woodridge, w capital w, double o, d for donkey, r I d g e\n\nChannel 0: Yeah. Woodridge.\n\nChannel 1: 315Hash.\n\nChannel 0: Hang on. I looked the wrong way around.\n\nChannel 1: That's Wood as in\n\nChannel 0: Yeah. I think I I I know Woodridge.\n\nChannel 1: Wood.\n\nChannel 0: That's not far from Queensland. Right?\n\nChannel 1: There is one over there, but we're in West Australia.\n\nChannel 0: Ah, you're in Western Australia. Okay. So W, 00, D With A Capital W, R I D G E. And what else?\n\nChannel 1: 315Hash.\n\nChannel 0: Hash. Oh, yes. Okay. I'm in. So you've\n\nChannel 1: Good.\n\nChannel 0: got two travel SIM cards. And have you hang on. Let me just check the back end from my end, see if they're activated or not. Some people, they activate. They try to use them here, and they don't work as it's meant to work outside of Australia.\n\nChannel 1: No. I got\n\nChannel 0: And\n\nChannel 1: it.\n\nChannel 0: if you if you use them in Australia being a travel income, you might burn them off a lot quicker than what you should. Does that makes any sense?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So let me just check the back end. Alright. SIM card. SIM card. SIM card state.\n\nSIM card number. Paste. Oh, okay. It says nine plus. I've got one here.\n\nPrepaid currency balance. Okay.\n\nChannel 1: It should have had 20 gigabytes for a month. Shouldn't it?\n\nChannel 0: I'm not sure which plan you got. Let me have a look. Hang on.\n\nChannel 1: Oh, that's good. It cost me $90 Australia, which was 60 something dollars US\n\nChannel 0: Yeah. I know some people pay over a thousand bucks just to use these use\n\nChannel 1: or\n\nChannel 0: their\n\nChannel 1: something.\n\nChannel 0: own roaming, which is crazy. Alright. Just let me log in to okay. Travel service. Do you remember which one you took out?\n\nIt was Global, Europe, Asia, or Asia Zone 2?\n\nChannel 1: Hi. Global.\n\nChannel 0: Global. Okay.\n\nChannel 1: Global Zone 1. Was it?\n\nChannel 0: Now you got Global, Europe. I think you probably would have got Europe. Hang on.\n\nChannel 1: No. Because\n\nChannel 0: How much\n\nChannel 1: I wanna\n\nChannel 0: did you\n\nChannel 1: use\n\nChannel 0: say you paid?\n\nChannel 1: it was 60 something US, which is $90 Australian.\n\nChannel 0: 60 US.\n\nChannel 1: Let me just open this up here.\n\nChannel 0: 61 US? No. That's Zone 2. That's not it. Unbelievable.\n\nHow many gigs was there, you said?\n\nChannel 1: 25 gigs.\n\nChannel 0: 25 gigs. Okay. That would have been $49. Right?\n\nChannel 1: Does that work out? The $90? Yeah. That's\n\nChannel 0: Did\n\nChannel 1: that's\n\nChannel 0: it\n\nChannel 1: probably\n\nChannel 0: yeah. It probably would. Because it changes\n\nChannel 1: yeah.\n\nChannel 0: the the Australian dollar. Actually, right now, probably would have been different because the Australian dollar has gone up. The American dollar has gone down. But, unfortunately, we can only do this in US dollars. So they're 25 gigs, but they they are for fourteen days.\n\nChannel 1: Yeah. What's the story there? After fourteen days, I lose it.\n\nChannel 0: You could you can recharge them.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So once you go to charged so once it's it's activated, you can just go back into the portal and recharge it, then put whatever you want on there. How did I do it when I was because I used one of these in Spain, and it was just bloody brilliant. Well, I was in Spain there for about a month last year.\n\nChannel 1: Yeah. Right.\n\nChannel 0: And if I had to use my own Ramen, it would have cost me bloody an hour. Like, I only paid about $20.30 bucks or something like that US. And it\n\nChannel 1: Yeah.\n\nChannel 0: lasted\n\nChannel 1: Yeah.\n\nChannel 0: me it lasted me the whole month, but I did two recharges.\n\nChannel 1: Does it tell you when it's gonna run out?\n\nChannel 0: Yeah. Yeah. You'll you'll get I mean, they last you a while. It's not like they go out straight away.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: 25 gigs is pretty good. The 25 gigs overseas is calculated different to the 25 gigs calculated here in Australia. It actually lasts longer overseas than here.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Now the global one, this one here, you say you're gonna go how long is that to India for?\n\nChannel 1: India is only the time we go to Singapore, India is about just over a week, and then we go to Rome, Italy, and then Paris, and and then,\n\nChannel 0: Okay.\n\nChannel 1: yeah, the\n\nChannel 0: Rub it\n\nChannel 1: UK.\n\nChannel 0: in. Rub it in. I don't wanna hear\n\nChannel 1: Yeah.\n\nChannel 0: that. Alright?\n\nChannel 1: But that's yeah. We're all there for a nonsense. Yeah.\n\nChannel 0: Yeah. Well, that that should be pretty much last you for the two weeks. No problem. Thing is if you don't use it all up in two weeks, it should roll over to the next batch.\n\nChannel 1: Yeah. I can.\n\nChannel 0: Okay. Now you got a the travel SIM cards, you got their physical SIMs. They're not an eSIM. Right?\n\nChannel 1: Yeah. That's right. Yeah.\n\nChannel 0: Okay. So I'm I'm not I've gotta look at one because I I I've got all these products in front of me. I'm trying to work out this one now. So this one here, you should be able to just recharge it. You'll get a lot of recharge text,\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: and you just reply to that with the amount you wanna recharge it for, and that's it.\n\nChannel 1: Mhmm.\n\nChannel 0: Now this one here okay. So this one's not charged. It's it's not active yet. So it's got prepayments blocked, which means it's not you haven't you haven't activated it yet?\n\nChannel 1: Okay.\n\nChannel 0: Alright. So what was the other number again? Hang on. No. I'm I'm in here.\n\nI'm in the where are we? Let me just check.\n\nChannel 1: I think they're both under the same number as far as\n\nChannel 0: One's one finishes in 8026, and one the other one is\n\nChannel 1: oh, yeah.\n\nChannel 0: 65. Okay.\n\nChannel 1: That's right. Yeah.\n\nChannel 0: Copy. Let me just check the other one. Paste. Submit request. 8065.\n\nNow but they they they should they so they both haven't been activated.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. Let's go into your. Okay. So in your dashboard, it's got activate.\n\nChannel 1: Yeah. I can't get into that here.\n\nChannel 0: Okay. That's for eSIM. Add SIM card. SIM number. Okay.\n\nSIM number. Paste. Add. Okay. That's one.\n\nSo we've we've added one. Dashboard, O6 5. And we got this one. Copy. Add SIM card.\n\nPlace. Add. Okay. So we've added the two SIM cards. Okay.\n\nSo the good thing is nothing is it's it's still in processing.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So you're leaving tomorrow. Right?\n\nChannel 1: That's right. Yeah.\n\nChannel 0: Okay. So nothing's been taken out of your account yet. Okay. So you got no payment method added to this account yet. So if you want me to do, I can do it for you, or you can do it yourself.\n\nChannel 1: No. If you could do it while we're on the phone, it'd be good.\n\nChannel 0: Okay. Alright. So what I need from you is the card number, date of expiry, security, and the country is Australia. That's all I need.\n\nChannel 1: Yeah.\n\nChannel 0: So if I give me your card number first.\n\nChannel 1: 5353\n\nChannel 0: Five three five three. Yep.\n\nChannel 1: 1653\n\nChannel 0: One six five three. Yep.\n\nChannel 1: 0737\n\nChannel 0: Zero seven three seven. Yep.\n\nChannel 1: 6155.\n\nChannel 0: 6155. That's an after card. Yeah?\n\nChannel 1: Yep. 10\n\nChannel 0: Expiry date, just the month and the last two digits of the year.\n\nChannel 1: '28.\n\nChannel 0: 10/28. And the CVC code at the back of the card?\n\nChannel 1: 932.\n\nChannel 0: 932. I'm just gonna repeat it to you because once I put it through, I don't see it again. So your card number is 5353\n\nChannel 1: Yep.\n\nChannel 0: 1653\n\nChannel 1: Yep.\n\nChannel 0: 0737\n\nChannel 1: Yep.\n\nChannel 0: 6155.\n\nChannel 1: Yep.\n\nChannel 0: Expiry date, 10/28.\n\nChannel 1: Yep.\n\nChannel 0: And the security code, 932. Right?\n\nChannel 1: That's it. Yep.\n\nChannel 0: Now I'm just adding that into your payment method.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. So that's done. Let's have a look at your account details. Just double check. Mel Rolls, r o w l e s m e l.\n\nChannel 1: Yep.\n\nChannel 0: Display name, Mel Rose. Alright. So the password you've given me, WoodridgeWithAW, whatever that number was, I can't remember. That works. That's working from my end.\n\nYou're saying it's not working from your end?\n\nChannel 1: Well, I tried it, but I don't think my Internet connection is very good or something's wrong. But,\n\nChannel 0: What\n\nChannel 1: yeah,\n\nChannel 0: is that\n\nChannel 1: that's\n\nChannel 0: m\n\nChannel 1: right.\n\nChannel 0: b is that an NBN connection or private network or what sort of connection is that?\n\nChannel 1: That's Telstra. Yeah.\n\nChannel 0: That's probably why it's not working properly.\n\nChannel 1: Yeah. I'm hoping that what you're saying is true. Once I get ahead of the country, I have I have to\n\nChannel 0: No.\n\nChannel 1: know.\n\nChannel 0: Can you can you just can you provide me your home address if that's alright? Hang on a sec. One second. Is it how come it's on Telstra? Is it a NBN network or a Telstra network?\n\nChannel 1: Telstra out there on the phones. Yeah.\n\nChannel 0: No. I'm not talking about your oh, okay. So you have not home Internet, have you?\n\nChannel 1: No. No.\n\nChannel 0: Well, that's what you should get, man. That's the best.\n\nChannel 1: Yeah. Well, funny you should say that because when I was trying to get the unlock code to the phone, she was\n\nChannel 0: Yeah.\n\nChannel 1: talking about the deal she can do me to put the NBN on, and I took it. So when I come back, I'm gonna put it on. Yeah.\n\nChannel 0: What bill was that? Let's see if I can better it.\n\nChannel 1: I think it was in up to be about $850 for twelve months. That's with your modem and the connection.\n\nChannel 0: Hang on a sec. Hang on a sec. You're getting ripped\n\nChannel 1: Yeah.\n\nChannel 0: off here already.\n\nChannel 1: Is\n\nChannel 0: How\n\nChannel 1: that\n\nChannel 0: much was it? 800?\n\nChannel 1: I well, $73 a month with the modem and the connection.\n\nChannel 0: Okay. We can do that for you, and we can give you a free modem.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So we could probably take we could probably take 10% off that for the first six months, and then come back to $70.70 bucks a month, something like that.\n\nChannel 1: Yeah. Yeah. What about connection?\n\nChannel 0: It would connect it for free. There's no connection fee on that one.\n\nChannel 1: That's running the cable and everything else.\n\nChannel 0: Well, you've I mean, you got a MBN box inside the house already?\n\nChannel 1: No. The place has never had a NBN connection.\n\nChannel 0: Okay. Let me just check-in case your puppy isn't an MBN and you're not you're getting the wrong information. Hang on a sec.\n\nChannel 1: I'm pretty sure. We've got it in the straight.\n\nChannel 0: It doesn't mean anything. So what's the what's the actual oh, hang on. That's the wrong one. Wrong one. Wrong one.\n\nThere we go. Come on, MBM. Where the hell are you? Check MBM. Here we go.\n\nOkay. What's the address?\n\nChannel 1: 22 Kangaroo Plate.\n\nChannel 0: Kang Kangaroo, As In Kangaroo?\n\nChannel 1: Yep.\n\nChannel 0: 22 Kangaroo Street. Is that Burra, South Australia?\n\nChannel 1: No. It's Place Woodridge.\n\nChannel 0: Kangaroo Plate, was it?\n\nChannel 1: Place. Place.\n\nChannel 0: Oh, Place. Sorry.\n\nChannel 1: Yes.\n\nChannel 0: Place.\n\nChannel 1: Yes.\n\nChannel 0: There\n\nChannel 1: What\n\nChannel 0: we go.\n\nChannel 1: do\n\nChannel 0: 10 to k.\n\nChannel 1: you\n\nChannel 0: Western Australia. Yeah?\n\nChannel 1: that's it. That's right.\n\nChannel 0: So it's saying here you got available fiber to the node.\n\nChannel 1: Yes. Yes.\n\nChannel 0: Fiber to the node means you won't have the the typical NBN box. You'll have a little you'll have what they call a a phone outlet inside the house somewhere.\n\nChannel 1: Yeah. Which we don't have.\n\nChannel 0: No. You should have because it's saying here it's already there.\n\nChannel 1: Is that right?\n\nChannel 0: No. It's got here available technology, NBN fiber to the node.\n\nChannel 1: Yeah. We got that down the street. Yeah.\n\nChannel 0: No. No. But it's telling me that inside your house, you got an r j 45 jack socket somewhere around the house that you haven't located yet.\n\nChannel 1: Wow. Funny you should say that. I built a house. Right?\n\nChannel 0: Yeah.\n\nChannel 1: And and at the time, I had the license to do a cell work or telecommunication works or whatever,\n\nChannel 0: Yep.\n\nChannel 1: and I ran the cable to the gate to the pit outside the gate\n\nChannel 0: Yeah.\n\nChannel 1: and connect it inside the house, but I've never put any forms in.\n\nChannel 0: That doesn't matter. But were you ever using an analog phone before then?\n\nChannel 1: No. Never been connected up from the outside.\n\nChannel 0: That's strange. Well, they should connect it up. There shouldn't be any cost to you.\n\nChannel 1: Yeah. I know. That's weird, isn't it? That's weird because, like I say, I built the place twenty years ago.\n\nChannel 0: Yeah. So there's never been any NBN. Nothing.\n\nChannel 1: No. No.\n\nChannel 0: So why\n\nChannel 1: No.\n\nChannel 0: is it telling me NBN available? It's saying it's available here.\n\nChannel 1: Yeah. It might be available at the pit outside, but\n\nChannel 0: No. No. No. It'll tell if it's not available inside the house, it'll give us a different indication or different message.\n\nChannel 1: yeah. I don't know why it's saying that.\n\nChannel 0: Yeah. With fiber to the node, it's a completely different setup to fiber to the optics.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So it means you need to use a VDSL router. You can't use a normal a normal boost router that have come out the Wi Fi sixes or the sevens on this type of service.\n\nChannel 1: Yep. Yeah. I can.\n\nChannel 0: We could still provide I mean, these these routers are normally running about $200, but we still provide it to you for free until they do the upgrade. Anyway, look. When you get back from your holidays,\n\nChannel 1: Yeah.\n\nChannel 0: you have a bloody good time. Enjoy it. If you don't, I'll come down, and I'll hunt you down. I'll take over. Yeah.\n\nJust give us a call, mate. We're more than happy to help. And if you wanna bring your mobile phones, I'll probably give you a special pricing to save money.\n\nChannel 1: Alright. Yes. I'll\n\nChannel 0: Just\n\nChannel 1: keep\n\nChannel 0: when\n\nChannel 1: you\n\nChannel 0: you\n\nChannel 1: in\n\nChannel 0: get back, give us a call. Ask for Dom, d o m. That's me.\n\nChannel 1: mind. Okay, Don. Yeah. You're a good\n\nChannel 0: And\n\nChannel 1: one.\n\nChannel 0: I'll I'll work out a good plan for you. Alright. Now you don't have a laptop in front of you or anything like that?\n\nChannel 1: No. I need phones. I need phones.\n\nChannel 0: Okay. So your phone have you got any Internet on your phone at the moment?\n\nChannel 1: Have I\n\nChannel 0: Any Internet\n\nChannel 1: got\n\nChannel 0: on your phone? Alright. So can\n\nChannel 1: sorry?\n\nChannel 0: you go to airtel.\n\nChannel 1: Yeah.\n\nChannel 0: Au?\n\nChannel 1: Yeah. Hang on a sec. This morning, someone gave me a just to make sure this is not the one you're gonna say, aaortelem.au/myaccountslash. No?\n\nChannel 0: Yeah. It's the same thing. It's the same thing. But, yeah, it's airtel.au/shop/account, but just go to airtelau.\n\nChannel 1: Yeah. Hang on a sec.\n\nChannel 0: And when you're in there when you're in there, you can go up the top. You got all the tabs there. Just click on my account. That's all you gotta do.\n\nChannel 1: Iicel hl.au. Yeah.\n\nChannel 0: Yep.\n\nChannel 1: Dot\n\nChannel 0: And then\n\nChannel 1: au.\n\nChannel 0: on the top tab, you'll see home, mobile, travel sim, and my account.\n\nChannel 1: I got login, recharge, broadband, complaint number, recharge. So I click on that airtel.au.\n\nChannel 0: I'm gonna kill you. You're not listening to me. Put\n\nChannel 1: You\n\nChannel 0: airtails.au\n\nChannel 1: got\n\nChannel 0: on the URL and open up the the home page.\n\nChannel 1: it. Okay. Here we go. Loading a bit slow. Yeah.\n\nOkay. Now what have I got here?\n\nChannel 0: Now if you look up the top, you got home, mobile, travel sim, my account support. Do you see those tabs?\n\nChannel 1: Yeah. Got it.\n\nChannel 0: Okay. Click on to my account.\n\nChannel 1: Okay.\n\nChannel 0: And then\n\nChannel 1: You done? Yeah.\n\nChannel 0: and then put in the username, email, and the password that you gave me.\n\nChannel 1: Okay. Log in. Dashboard. Yeah.\n\nChannel 0: Dashboard will give you you should see the two SIM cards there. Right?\n\nChannel 1: Got that. Yep.\n\nChannel 0: Now you got top up top up.\n\nChannel 1: Yep.\n\nChannel 0: So at the top goes up, you can do that. I'm not gonna do it for you. I would do this before you leave.\n\nChannel 1: Yeah. Righto. Yeah. Okay.\n\nChannel 0: So that way your SIM cards will be topped up with with the amount\n\nChannel 1: Okay.\n\nChannel 0: actually, what I'll do is I'll I'll do one. This one. You can do the other one. Alright? So the travel\n\nChannel 1: Yeah.\n\nChannel 0: the travel SIM cards that ends on 0826. Okay. You got airtime of $64. So on this, you got data and spot and speed. That's why it's costing you $90.\n\nSo you can talk, and\n\nChannel 1: Okay.\n\nChannel 0: you got data on it as well. Alright? So you must have select the the talk as well.\n\nChannel 1: Yeah.\n\nChannel 0: So I'll pop up with I'll pop that one up,\n\nChannel 1: Mhmm.\n\nChannel 0: and we're gonna know the global, and it was the 25 gig, wasn't it?\n\nChannel 1: Yeah. Because I've already got fourteen days on the at the moment, haven't I?\n\nChannel 0: Have you checked your account? Has the money come out yet?\n\nChannel 1: The the money for the yes. Yes.\n\nChannel 0: Okay. Well, in that case, they they already should be active. Okay. So this sorry. Okay.\n\nSo this if you if you need to pop up so\n\nChannel 1: Yes.\n\nChannel 0: you got it it's telling me you got airtime already. They have $64 $64.\n\nChannel 1: Yeah. That's right. Yep.\n\nChannel 0: Okay. So let's say you run out or you the fourteen days are over. You click back into here. Oh my god. I'm going I'm going nuts.\n\nI need a holiday too. Can I come with you guys? On this dashboard, you just go to top up.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: So when you click on top up, you don't need to do it now because you could either top up 25, thirty, fifty, whatever, or seven, eleven,\n\nChannel 1: I\n\nChannel 0: 26, 52 if you wanna go from\n\nChannel 1: got\n\nChannel 0: five\n\nChannel 1: you.\n\nChannel 0: gigs to 50 gigs, whatever. But I can tell you now, before this we put this product, because we got exclusive rights to this product here in Australia. I had customers with roaming with Vodafone, Optus, and Telstra,\n\nChannel 1: Yeah.\n\nChannel 0: and they were paying anywhere from 500 to over a thousand dollars.\n\nChannel 1: Is that right there? Yeah.\n\nChannel 0: Oh, yeah. Just for using probably not even 50 gigs.\n\nChannel 1: Yeah. Right. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Obviously, if you do get, let's say, to the Zone 2,\n\nChannel 1: Mhmm.\n\nChannel 0: let's say, Asia 2, that's probably where there's hardly anything there and they work through the satellites, then you're gonna be paying more for the for the prices.\n\nChannel 1: Yeah.\n\nChannel 0: Because\n\nChannel 1: I can.\n\nChannel 0: it's yeah. Because it let's say, countries like Cambodia or out in in areas where it's more rural, especially with these cards, these eSIMs. These are the only SIM cards eSIM cards that are working in the in The Emirates in The Emirates\n\nChannel 1: Hello?\n\nChannel 0: countries. Yeah. Other countries other other SIM cards won't work in there.\n\nChannel 1: Yeah. Okay. Okay.\n\nChannel 0: So so anyway so you know how to you know how to\n\nChannel 1: Top up. Yep.\n\nChannel 0: pop up. Alright? Alright. So if you go to yeah. So that's the if you go to activate, there's no nothing there because it means you've already got activated.\n\nI've added the two SIMs. So if\n\nChannel 1: Mhmm.\n\nChannel 0: you go to to add SIM, it did they've already been added orders. If you click on orders, it'll tell you status, total, processing. You can actually view that. It'll tell you everything, what you've got. 25 gig, 49, and $15.\n\nThat's 39. That's probably what it is then. So you have $15 to send it out. What is that worth? That's 59 60 hang on.\n\nChannel 1: With\n\nChannel 0: That's 64. Okay. So that's so you've only got have you got WhatsApp on your phone?\n\nChannel 1: WhatsApp. Yeah. Yep.\n\nChannel 0: Okay. No. It's alright. So that's all you need. You don't need anything else.\n\nChannel 1: Okay.\n\nChannel 0: The good thing with WhatsApp, if people call you on WhatsApp, you don't get charged anything. You only get charged for your data. That's it. So this is gonna last you. No worries.\n\nChannel 1: Yeah. Okay. Good one.\n\nChannel 0: Yeah. This is gonna last you. Alright.\n\nChannel 1: It's seven.\n\nChannel 0: So\n\nChannel 1: What happens after fourteen days? It it asks for a top up.\n\nChannel 0: yeah. You you're gonna have after fourteen days, once you start using it from that fourteen days onwards,\n\nChannel 1: Yeah.\n\nChannel 0: Just go to your dashboard once you see they're not working or whatever in case you've used up all the data, you've gone crazy, whatever. I don't know. You just go to that top up and just top it up, whatever. Just go top up for data. That's all you need if you got WhatsApp.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: You can select if you're in Europe, you got $7 for five gigs, $11 for 10 gigs, $26 for 25 gigs. You don't even get that here in Australia, mate.\n\nChannel 1: Yeah. Yeah. I know. That's right.\n\nChannel 0: It's just it's just crazy. You know? Look. $50 and $52 for 50 gigs. You get 50 gigs.\n\nYeah. I mean, some people might have some specials on, but you're looking about anywhere from 80 to $90 for that or something like that. You know what I\n\nChannel 1: Yeah.\n\nChannel 0: mean?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So\n\nChannel 1: Yeah.\n\nChannel 0: bloody expensive. And when I looked at these prices, I thought, shit. This is money cheaper than Australia. So if you're in Asia if you're in Asia, which that's gonna be be only there for a week or so. Yeah?\n\nChannel 1: Yeah. That's right. Yep.\n\nChannel 0: Okay. So that that'll be in India.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. They're still using WhatsApp, so it shouldn't be a problem. Troubles with bloody India, mate, because I I'm gonna give you some information. Our name, Airtel Australia, the the name Airtel has exactly there's exactly a a same name mobile company in India as well.\n\nChannel 1: And they're\n\nChannel 0: And\n\nChannel 1: not\n\nChannel 0: they all\n\nChannel 1: the same.\n\nChannel 0: and they all come here, mate, complaining about this. I said, mate, we're sorry. You got the wrong company. So in India, yeah, you're gonna have I don't know. They're they're pretty shoddy over there with the service.\n\nChannel 1: Yeah. Okay. Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: And you're not not the same company?\n\nChannel 0: No. No. Nothing to do with them, mate. Because I was like, come in and close shop.\n\nChannel 1: Yeah. Right.\n\nChannel 0: No. We have nothing nothing to do with them, and all the Indians are coming to give us a policy. Mate, well, you're in Australia. Number one,\n\nChannel 1: Okay.\n\nChannel 0: we don't have the same number, you know, so we can't help you anyway. And number three, we're not the same company. Well, I'm really, really sorry, minimum. But yeah. No.\n\nSo those SIM cards are already activated. Alright? So they're all good. And they'll\n\nChannel 1: Okay.\n\nChannel 0: they'll start working once you get to the Asia and stuff like that. Alright?\n\nChannel 1: Yeah. Just whack him in and look at your eyes.\n\nChannel 0: Yeah. And then what what mobile phone do you have?\n\nChannel 1: One's a Galaxy Samsung a 15,\n\nChannel 0: Hang\n\nChannel 1: and the\n\nChannel 0: on\n\nChannel 1: other\n\nChannel 0: a sec.\n\nChannel 1: one\n\nChannel 0: Galaxy?\n\nChannel 1: Samsung Galaxy a.\n\nChannel 0: I'm gonna see that Samsung. Samsung Galaxy. Yeah. What tell me what's\n\nChannel 1: Hello?\n\nChannel 0: galaxy. What else? Samsung Galaxy. What else?\n\nChannel 1: You still there?\n\nChannel 0: Yeah. Hello? Can you hear me? Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hello? Can you hear me? Hello? It's probably dropped\n\nChannel 1: Where\n\nChannel 0: out\n\nChannel 1: are\n\nChannel 0: or something.\n\nChannel 1: you?\n\nChannel 0: I'm here. I can hear you. Can you hear me? Okay. Let me I'm just gonna call you with a on\n\nChannel 1: What's\n\nChannel 0: the work\n\nChannel 1: happened?\n\nChannel 0: 04570457355465.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.28,"sentiment":"positive","sentiment_score":0.5058989822864532},{"text":"Airtel tech support.","start":1.28,"end":2.34,"sentiment":"neutral","sentiment_score":0.3203308085600535}],"sentiment":"positive","sentiment_score":0.3945580780506134,"channel":0,"num_words":5,"start":0.56,"end":2.34},{"sentences":[{"text":"Yeah.","start":3.6,"end":3.84,"sentiment":"neutral","sentiment_score":0.10063306242227554},{"text":"Hi, mate.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.030088490806519985},{"text":"I'm having trouble with my prepaid SIM card.","start":4.3199997,"end":8.02,"sentiment":"neutral","sentiment_score":-0.21663008444011211}],"sentiment":"neutral","sentiment_score":-0.14293005740778011,"channel":1,"num_words":11,"start":3.6,"end":8.02},{"sentences":[{"text":"Okay.","start":9.76,"end":10.16,"sentiment":"neutral","sentiment_score":-0.037399183958768845},{"text":"One sec.","start":10.16,"end":10.719999,"sentiment":"neutral","sentiment_score":-0.03353290073573589},{"text":"Is what mobile number","start":10.719999,"end":14.655001,"sentiment":"neutral","sentiment_score":-0.012592488899827003}],"sentiment":"neutral","sentiment_score":-0.02211927728993552,"channel":0,"num_words":7,"start":9.76,"end":14.655001},{"sentences":[{"text":"0429115747.","start":16.315,"end":19.775,"sentiment":"neutral","sentiment_score":-0.0071383132599294186}],"sentiment":"neutral","sentiment_score":-0.0071383132599294186,"channel":1,"num_words":1,"start":16.315,"end":19.775},{"sentences":[{"text":"is it?","start":19.115,"end":20.395,"sentiment":"neutral","sentiment_score":-0.0246783085167408}],"sentiment":"neutral","sentiment_score":-0.0246783085167408,"channel":0,"num_words":2,"start":19.115,"end":20.395},{"sentences":[{"text":"But","start":20.235,"end":20.475,"sentiment":"neutral","sentiment_score":-0.06053546443581581}],"sentiment":"neutral","sentiment_score":-0.06053546443581581,"channel":1,"num_words":1,"start":20.235,"end":20.475},{"sentences":[{"text":"5","start":20.395,"end":20.895,"sentiment":"neutral","sentiment_score":-0.07116231322288513}],"sentiment":"neutral","sentiment_score":-0.07116231322288513,"channel":0,"num_words":1,"start":20.395,"end":20.895},{"sentences":[{"text":"I'm ringing on","start":20.475,"end":21.195,"sentiment":"neutral","sentiment_score":-0.07781673967838287}],"sentiment":"neutral","sentiment_score":-0.07781673967838287,"channel":1,"num_words":3,"start":20.475,"end":21.195},{"sentences":[{"text":"747.","start":21.115,"end":22.335,"sentiment":"neutral","sentiment_score":-0.07422661036252975}],"sentiment":"neutral","sentiment_score":-0.07422661036252975,"channel":0,"num_words":1,"start":21.115,"end":22.335},{"sentences":[{"text":"the I'm ringing on the the wife's phone.","start":21.195,"end":25.615,"sentiment":"neutral","sentiment_score":-0.09531497862190008}],"sentiment":"neutral","sentiment_score":-0.09531497862190008,"channel":1,"num_words":8,"start":21.195,"end":25.615},{"sentences":[{"text":"Okay.","start":26.73,"end":27.050001,"sentiment":"neutral","sentiment_score":0.00045942794531583786},{"text":"What was your name?","start":27.050001,"end":28.35,"sentiment":"neutral","sentiment_score":-0.0061904932372272015}],"sentiment":"neutral","sentiment_score":-0.004860509000718593,"channel":0,"num_words":5,"start":26.73,"end":28.35},{"sentences":[{"text":"Mel Raules, r a w l e s.","start":29.34,"end":32.32,"sentiment":"neutral","sentiment_score":-0.006650995695963502}],"sentiment":"neutral","sentiment_score":-0.006650995695963502,"channel":1,"num_words":8,"start":29.34,"end":32.32},{"sentences":[{"text":"Sorry.","start":32.57,"end":33.07,"sentiment":"neutral","sentiment_score":-0.04498510807752609},{"text":"First name is m e","start":33.29,"end":34.49,"sentiment":"neutral","sentiment_score":-0.027600695565342902}],"sentiment":"neutral","sentiment_score":-0.030498097650706768,"channel":0,"num_words":6,"start":32.57,"end":34.49},{"sentences":[{"text":"M e l, Melvin","start":35.260002,"end":36.64,"sentiment":"neutral","sentiment_score":-0.011646738275885582}],"sentiment":"neutral","sentiment_score":-0.011646738275885582,"channel":1,"num_words":4,"start":35.260002,"end":36.64},{"sentences":[{"text":"yep.","start":36.25,"end":36.75,"sentiment":"neutral","sentiment_score":-0.016751591116189957}],"sentiment":"neutral","sentiment_score":-0.016751591116189957,"channel":0,"num_words":1,"start":36.25,"end":36.75},{"sentences":[{"text":"or Mel.","start":36.86,"end":37.5,"sentiment":"neutral","sentiment_score":-0.012350043281912804},{"text":"Yeah.","start":37.5,"end":38.0,"sentiment":"neutral","sentiment_score":-0.001143172848969698}],"sentiment":"neutral","sentiment_score":-0.008614419804265102,"channel":1,"num_words":3,"start":36.86,"end":38.0},{"sentences":[{"text":"Is Mel?","start":38.25,"end":39.07,"sentiment":"neutral","sentiment_score":-0.003481704741716385}],"sentiment":"neutral","sentiment_score":-0.003481704741716385,"channel":0,"num_words":2,"start":38.25,"end":39.07},{"sentences":[{"text":"Yep.","start":39.5,"end":40.0,"sentiment":"neutral","sentiment_score":0.00010142289102077484}],"sentiment":"neutral","sentiment_score":0.00010142289102077484,"channel":1,"num_words":1,"start":39.5,"end":40.0},{"sentences":[{"text":"Okay.","start":42.295002,"end":42.795002,"sentiment":"neutral","sentiment_score":-0.02659173123538494},{"text":"It's not coming up your number.","start":43.415,"end":45.275,"sentiment":"neutral","sentiment_score":-0.14928290620446205},{"text":"Your name.","start":46.295002,"end":47.115,"sentiment":"neutral","sentiment_score":-0.12171335145831108}],"sentiment":"neutral","sentiment_score":-0.12952398570875326,"channel":0,"num_words":9,"start":42.295002,"end":47.115},{"sentences":[{"text":"Should do.","start":48.375,"end":49.195,"sentiment":"neutral","sentiment_score":-0.028431539423763752}],"sentiment":"neutral","sentiment_score":-0.028431539423763752,"channel":1,"num_words":2,"start":48.375,"end":49.195},{"sentences":[{"text":"Are you sure it's with the with the Airtel?","start":48.695,"end":50.795002,"sentiment":"neutral","sentiment_score":-0.019890366536047723}],"sentiment":"neutral","sentiment_score":-0.019890366536047723,"channel":0,"num_words":9,"start":48.695,"end":50.795002},{"sentences":[{"text":"Yeah.","start":51.495,"end":51.975,"sentiment":"neutral","sentiment_score":0.00330287404358387},{"text":"Airtel.","start":51.975,"end":52.475,"sentiment":"neutral","sentiment_score":0.004425699822604656},{"text":"Yep.","start":52.695,"end":53.195,"sentiment":"neutral","sentiment_score":0.017395183444023132},{"text":"I rang","start":54.295,"end":54.775,"sentiment":"neutral","sentiment_score":0.0029981820844113827}],"sentiment":"neutral","sentiment_score":0.006224024295806885,"channel":1,"num_words":5,"start":51.495,"end":54.775},{"sentences":[{"text":"Okay.","start":54.59,"end":55.09,"sentiment":"neutral","sentiment_score":0.007612653076648712}],"sentiment":"neutral","sentiment_score":0.007612653076648712,"channel":0,"num_words":1,"start":54.59,"end":55.09},{"sentences":[{"text":"this number before.","start":54.775,"end":55.754997,"sentiment":"neutral","sentiment_score":-0.0015887512514988582},{"text":"I've got two prepaids sent to me in West Australia.","start":58.135,"end":62.329998,"sentiment":"neutral","sentiment_score":-0.008470970822963863}],"sentiment":"neutral","sentiment_score":-0.006882766306471939,"channel":1,"num_words":13,"start":54.775,"end":62.329998},{"sentences":[{"text":"Give me another phone number, the other one.","start":66.19,"end":68.21,"sentiment":"neutral","sentiment_score":-0.016350080841220915}],"sentiment":"neutral","sentiment_score":-0.016350080841220915,"channel":0,"num_words":8,"start":66.19,"end":68.21},{"sentences":[{"text":"The other phone number I'm on now is 0457255465.","start":72.15,"end":78.284996,"sentiment":"neutral","sentiment_score":-0.005263256685187419},{"text":"So the one that should be registered on is 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whatever you want on there.","start":512.51,"end":523.505,"sentiment":"neutral","sentiment_score":0.1163347445685288},{"text":"How did I do it when I was because I used one of these in Spain, and it was just bloody brilliant.","start":525.245,"end":529.40497,"sentiment":"positive","sentiment_score":0.35682782327586954},{"text":"Well, I was in Spain there for about a month last year.","start":529.40497,"end":531.82495,"sentiment":"neutral","sentiment_score":0.05344023245076338}],"sentiment":"neutral","sentiment_score":0.1883365475232639,"channel":0,"num_words":63,"start":512.51,"end":531.82495},{"sentences":[{"text":"Yeah.","start":532.15,"end":532.39,"sentiment":"neutral","sentiment_score":0.04371819645166397},{"text":"Right.","start":532.39,"end":532.89,"sentiment":"neutral","sentiment_score":-0.00223788945004344}],"sentiment":"neutral","sentiment_score":0.020740153500810266,"channel":1,"num_words":2,"start":532.15,"end":532.89},{"sentences":[{"text":"And if I had to use my own Ramen, 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eSIM.","start":609.075,"end":610.115,"sentiment":"neutral","sentiment_score":-0.010617103951517493},{"text":"Right?","start":610.115,"end":610.615,"sentiment":"neutral","sentiment_score":0.03064608946442604}],"sentiment":"neutral","sentiment_score":0.03281773164819338,"channel":0,"num_words":19,"start":604.995,"end":610.615},{"sentences":[{"text":"Yeah.","start":610.605,"end":610.845,"sentiment":"neutral","sentiment_score":0.033323660492897034},{"text":"That's right.","start":610.845,"end":611.485,"sentiment":"neutral","sentiment_score":0.060433439910411835},{"text":"Yeah.","start":611.485,"end":611.88,"sentiment":"neutral","sentiment_score":0.03943274915218353}],"sentiment":"neutral","sentiment_score":0.04840582236647606,"channel":1,"num_words":4,"start":610.605,"end":611.88},{"sentences":[{"text":"Okay.","start":612.515,"end":612.755,"sentiment":"neutral","sentiment_score":0.04139823466539383},{"text":"So I'm I'm not I've gotta look at one because I I I've got all these products in 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gonna do it for you.","start":1435.355,"end":1436.815,"sentiment":"negative","sentiment_score":-0.37750597085271564},{"text":"I would do this before you leave.","start":1437.4349,"end":1439.455,"sentiment":"neutral","sentiment_score":-0.08571144832032067}],"sentiment":"neutral","sentiment_score":-0.1371036236329625,"channel":0,"num_words":24,"start":1433.355,"end":1439.455},{"sentences":[{"text":"Yeah.","start":1440.135,"end":1440.375,"sentiment":"neutral","sentiment_score":0.051976874470710754},{"text":"Righto.","start":1440.375,"end":1440.855,"sentiment":"neutral","sentiment_score":0.06549326330423355},{"text":"Yeah.","start":1440.855,"end":1441.1749,"sentiment":"neutral","sentiment_score":0.06549109518527985},{"text":"Okay.","start":1441.1749,"end":1441.6749,"sentiment":"neutral","sentiment_score":0.08622395992279053}],"sentiment":"neutral","sentiment_score":0.06729629822075367,"channel":1,"num_words":4,"start":1440.135,"end":1441.6749},{"sentences":[{"text":"So that way your SIM 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we're gonna know the global, and it was the 25 gig, wasn't it?","start":1480.7001,"end":1489.76,"sentiment":"neutral","sentiment_score":0.015405826004488128}],"sentiment":"neutral","sentiment_score":0.015405826004488128,"channel":0,"num_words":14,"start":1480.7001,"end":1489.76},{"sentences":[{"text":"Yeah.","start":1489.775,"end":1490.1749,"sentiment":"neutral","sentiment_score":-0.0004390571266412735},{"text":"Because I've already got fourteen days on the at the moment, haven't I?","start":1490.1749,"end":1493.475,"sentiment":"neutral","sentiment_score":-0.0054398554448898025}],"sentiment":"neutral","sentiment_score":-0.005082655565014907,"channel":1,"num_words":14,"start":1489.775,"end":1493.475},{"sentences":[{"text":"Have you checked your account?","start":1495.785,"end":1497.0851,"sentiment":"neutral","sentiment_score":0.005338075384497642},{"text":"Has the money come out 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The agent helps reset their password and suggests recharging the cards after expiration. The customer provides their card information and details about their internet connection and possible internet connection issues. The agent guides the customer through the activation process and explains the process for upgrading to fiber to the node. The agent also provides information on WhatsApp usage and offers to follow up with the customer if needed."},"intents":{"segments":[{"text":"I'm having trouble with my prepaid SIM card. Okay. One sec.","start_word":8,"end_word":18,"intents":[{"intent":"Check prepaid card","confidence_score":0.0013400691},{"intent":"Check sim card status","confidence_score":0.00044580633}]},{"text":"Is what mobile number 0429115747. is it?","start_word":19,"end_word":25,"intents":[{"intent":"Confirm mobile number","confidence_score":0.0019473886}]},{"text":"Give me another phone number, the other one. The other phone number I'm on now is 0457255465. So the one that should be registered on is 0429115747. Okay. 0429.","start_word":109,"end_word":137,"intents":[{"intent":"Record phone number","confidence_score":0.000094030256}]},{"text":"So you should have received information for a a portal where you can log in. Yeah.","start_word":264,"end_word":279,"intents":[{"intent":"Access portal","confidence_score":0.01330964}]},{"text":"I actually had it up and running. And then this morning, it says Yeah. yeah. But they'll only they'll only work when you're outside of Australia. Oh, is that right?","start_word":314,"end_word":343,"intents":[{"intent":"Test functionality","confidence_score":0.000024403447}]},{"text":"I put that I'm for I'm the do you know your account details? Like, an email address?","start_word":354,"end_word":370,"intents":[{"intent":"Provide account details","confidence_score":0.26743066}]},{"text":"Do you remember what password you were using for that? For the SIM card?","start_word":428,"end_word":441,"intents":[{"intent":"Inquire about password","confidence_score":0.06513403}]},{"text":"Let me just check the back end from my end, see if they're activated or not. Some people, they activate.","start_word":545,"end_word":564,"intents":[{"intent":"Check back end","confidence_score":0.036576}]},{"text":"Does it tell you when it's gonna run out? Yeah. Yeah.","start_word":1020,"end_word":1030,"intents":[{"intent":"Check availability","confidence_score":0.011811634}]},{"text":"That's for eSIM. Add SIM card. SIM number.","start_word":1420,"end_word":1427,"intents":[{"intent":"Request and activate a sim card","confidence_score":0.000008411468}]},{"text":"Well, I tried it, but I don't think my Internet connection is very good or something's wrong.","start_word":1745,"end_word":1761,"intents":[{"intent":"Resolve internet connection issue","confidence_score":0.06118384}]},{"text":"talking about the deal she can do me to put the NBN on, and I took it.","start_word":1914,"end_word":1930,"intents":[{"intent":"Inquire about nbn","confidence_score":0.00024298196}]},{"text":"What bill was that? Let's see if I can better it. I think it was in up to be about $850 for twelve months.","start_word":1942,"end_word":1965,"intents":[{"intent":"Explain bill","confidence_score":0.0055382075}]},{"text":"I think it was in up to be about $850 for twelve months.","start_word":1953,"end_word":1965,"intents":[{"intent":"Provide pricing","confidence_score":0.03557763}]},{"text":"It would connect it for free. There's no connection fee on that one. That's running the cable and everything else.","start_word":2057,"end_word":2076,"intents":[{"intent":"Clarify connection status","confidence_score":0.00026844745}]},{"text":"Let me just check-in case your puppy isn't an MBN and you're not you're getting the wrong information. Hang on a sec.","start_word":2100,"end_word":2121,"intents":[{"intent":"Check mbm","confidence_score":0.013295976}]},{"text":"What's the address? 22 Kangaroo Plate.","start_word":2169,"end_word":2174,"intents":[{"intent":"Inquire about address","confidence_score":0.004923052}]},{"text":"So it's saying here you got available fiber to the node. Yes. Yes.","start_word":2221,"end_word":2233,"intents":[{"intent":"Introduce fiber to node","confidence_score":0.00063263415},{"intent":"Confirm availability of fiber to node","confidence_score":0.01930411}]},{"text":"But it's telling me that inside your house, you got an r j 45 jack socket somewhere around the house that you haven't located yet. Wow.","start_word":2304,"end_word":2329,"intents":[{"intent":"Clarify installation of nbn","confidence_score":0.00017881121}]},{"text":"Now if you look up the top, you got home, mobile, travel sim, my account support. Do you see those tabs? Yeah.","start_word":2906,"end_word":2927,"intents":[{"intent":"Manage account information","confidence_score":0.07857529}]},{"text":"So this if you if you need to pop up so Yes.","start_word":3179,"end_word":3190,"intents":[{"intent":"Ask for assistance","confidence_score":0.0008236425}]},{"text":"you got it it's telling me you got airtime already. They have $64 $64. Yeah.","start_word":3190,"end_word":3204,"intents":[{"intent":"Inquire about airtime availability","confidence_score":0.0063510574},{"intent":"Provide pricing and access to esim cards","confidence_score":3.7469266e-7},{"intent":"Explain airtime availability","confidence_score":0.002163736},{"intent":"Explain cost of airtime","confidence_score":0.0010497697}]},{"text":"I need a holiday too. Can I come with you guys?","start_word":3235,"end_word":3245,"intents":[{"intent":"Request holiday","confidence_score":0.091441706},{"intent":"Express need for holiday","confidence_score":0.0081792185}]},{"text":"I had customers with roaming with Vodafone, Optus, and Telstra, Yeah.","start_word":3323,"end_word":3333,"intents":[{"intent":"Explain product benefits","confidence_score":0.0035820035},{"intent":"Discuss roaming experience","confidence_score":5.907005e-7}]},{"text":"Obviously, if you do get, let's say, to the Zone 2, Mhmm. let's say, Asia 2, that's probably where there's hardly anything there and they work through the satellites, then you're gonna be paying more for the for the prices. Yeah.","start_word":3366,"end_word":3406,"intents":[{"intent":"Inquire about service location","confidence_score":0.0001246926}]},{"text":"These are the only SIM cards eSIM cards that are working in the in The Emirates in The Emirates Hello?","start_word":3434,"end_word":3453,"intents":[{"intent":"Provide information about esim cards","confidence_score":0.008735466}]},{"text":"So so anyway so you know how to you know how to Top up.","start_word":3469,"end_word":3482,"intents":[{"intent":"Provide information on activation process","confidence_score":0.008787855}]},{"text":"you go to to add SIM, it did they've already been added orders. If you click on orders, it'll tell you status, total, processing. You can actually view that. It'll tell you everything, what you've got.","start_word":3521,"end_word":3556,"intents":[{"intent":"Add sim","confidence_score":0.13330254},{"intent":"Transfer orders","confidence_score":0.00010280436}]},{"text":"You can select if you're in Europe, you got $7 for five gigs, $11 for 10 gigs, $26 for 25 gigs.","start_word":3757,"end_word":3777,"intents":[{"intent":"Provide pricing for gigs","confidence_score":0.00045163697}]},{"text":"Troubles with bloody India, mate, because I I'm gonna give you some information. Our name, Airtel Australia, the the name Airtel has exactly there's exactly a a same name mobile company in India as well.","start_word":3909,"end_word":3943,"intents":[{"intent":"Provide information","confidence_score":0.11865939}]},{"text":"So those SIM cards are already activated. Alright?","start_word":4080,"end_word":4087,"intents":[{"intent":"Suggest sam card activation","confidence_score":0.0006586699}]},{"text":"One's a Galaxy Samsung a 15, Hang and the on other a sec. one Galaxy?","start_word":4129,"end_word":4143,"intents":[{"intent":"Request mobile phone","confidence_score":0.00028019372}]},{"text":"One's a Galaxy Samsung a 15, Hang and the on other a sec. one Galaxy? Samsung Galaxy a. I'm gonna see that Samsung. Samsung Galaxy. Yeah. What tell me what's Hello? galaxy.","start_word":4129,"end_word":4160,"intents":[{"intent":"Ask about galaxy a","confidence_score":0.03950087}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.49594438076019287},{"text":"Airtel tech support. Yeah. Hi, mate. I'm having trouble with my prepaid SIM card. Okay. One sec. Is what mobile number 0429115747. is it? But 5 I'm ringing on 747. the I'm ringing on the the wife's phone. Okay. What was your name? Mel Raules, r a w l e s. Sorry. First name is m e M e l, Melvin yep. or Mel. Yeah. Is Mel? Yep. Okay. It's not coming up your number. Your name. Should Are do. you sure it's with the with the Airtel? Yeah. Airtel. Yep. I rang Okay. this number before. I've got two prepaids sent to me in West Australia. Give me another phone number, the other one. The other phone number I'm on now is 0457255465. So the one that should be registered on is 0429115747. Okay. 0429. 115747. Okay. Let me just list. I got the number. Mail. 0429. Two nine No. It's double not one. oh, hang on. Hang on. Hang on. Something's coming here. 0429501 o no. That's not it. That's not it. Okay. Just give me the whole number again. 0429. 115747. That's not coming up. 5747. Okay. These are mobile local plan or travel SIM cards by any chance? Travel SIM card. Okay. Right now. So because when you say mobile plan, the travel SIM plan's a completely different thing. Okay. Okay. Okay. Gotcha now. Sorry about that. That's alright. Okay. Did you just act activate these ones? I tried to. Yeah. I had one going Are you last did you night. just order them? Yeah. Yeah. Yep. Okay. So you should have received information for a a portal where you can log in. Yeah. And it doesn't seem to go through there for some reason. Okay. I Let actually me let me just open that up for you. Hang on a sec. one that went through last night. I actually had it up and running. And then this morning, it says Yeah. yeah. But they'll only they'll only work when you're outside of Australia. Oh, is that right? Well, they travel SIM cards. Yeah. Right. Well, Okay. Okay. I put that I'm for I'm the do you know your account details? Like, an email address? Yeah. Not 315@hotmail.com. Lot. Oh, hang on. Three I should one. I think I should have that on file. Hang on. One second. And these are travel SIM cards. Yep. Yeah. Alot315@hotmail.com? Yes. Yes. Yeah. Okay. When are you traveling? Come on. Where to? I got Singapore, India, and then Europe. Oh, could I come with you? Do you remember what password you were using for that? For the SIM card? Yeah. Yeah. I'm pretty sure it was Woodridge, w capital w, double o, d for donkey, r I d g e Yeah. Woodridge. 315Hash. Hang on. I looked the wrong way around. That's Wood as in Yeah. I think I I I know Woodridge. Wood. That's not far from Queensland. Right? There is one over there, but we're in West Australia. Ah, you're in Western Australia. Okay. So W, 00, D With A Capital W, R I D G E. And what else? 315Hash. Hash. Oh, yes. Okay. I'm in. So you've Good. got two travel SIM cards. And have you hang on. Let me just check the back end from my end, see if they're activated or not. Some people, they activate. They try to use them here, and they don't work as it's meant to work outside of Australia.","start_word":2,"end_word":582,"sentiment":"neutral","sentiment_score":-0.016034782801637757},{"text":"No. I got And it. if you if you use them in Australia being a travel income, you might burn them off a lot quicker than what you should.","start_word":583,"end_word":611,"sentiment":"negative","sentiment_score":-0.5349856615066528},{"text":"Does that makes any sense? Yeah. Yeah. So let me just check the back end. Alright. SIM card. SIM card. SIM card state. SIM card number. Paste. Oh, okay. It says nine plus. I've got one here. Prepaid currency balance. Okay. It should have had 20 gigabytes for a month. Shouldn't it? I'm not sure which plan you got. Let me have a look. Hang on.","start_word":612,"end_word":677,"sentiment":"neutral","sentiment_score":0.004057593982328068},{"text":"Oh, that's good.","start_word":678,"end_word":680,"sentiment":"positive","sentiment_score":0.46912798285484314},{"text":"It cost me $90 Australia, which was 60 something dollars US Yeah. I know some people pay over a thousand bucks just to use these use or their something.","start_word":681,"end_word":709,"sentiment":"neutral","sentiment_score":-0.02905410528182983},{"text":"own roaming, which is crazy.","start_word":710,"end_word":714,"sentiment":"negative","sentiment_score":-0.39414095878601074},{"text":"Alright. Just let me log in to okay. Travel service. Do you remember which one you took out? It was Global, Europe, Asia, or Asia Zone 2? Hi. Global. Global. Okay. Global Zone 1. Was it? Now you got Global, Europe. I think you probably would have got Europe. Hang on. No. Because How much I wanna did you use say you paid? it was 60 something US, which is $90 Australian. 60 US. Let me just open this up here. 61 US? No. That's Zone 2. That's not it. Unbelievable. How many gigs was there, you said? 25 gigs. 25 gigs. Okay. That would have been $49. Right? Does that work out? The $90? Yeah. That's Did that's it probably yeah. It probably would. Because it changes yeah. the the Australian dollar. Actually, right now, probably would have been different because the Australian dollar has gone up. The American dollar has gone down. But, unfortunately, we can only do this in US dollars. So they're 25 gigs, but they they are for fourteen days. Yeah. What's the story there? After fourteen days, I lose it. You could you can recharge them. Yeah. Yeah. So once you go to charged so once it's it's activated, you can just go back into the portal and recharge it, then put whatever you want on there.","start_word":715,"end_word":937,"sentiment":"neutral","sentiment_score":-0.018306544050574303},{"text":"How did I do it when I was because I used one of these in Spain, and it was just bloody brilliant.","start_word":938,"end_word":959,"sentiment":"positive","sentiment_score":0.3598240315914154},{"text":"Well, I was in Spain there for about a month last year. Yeah. Right.","start_word":960,"end_word":973,"sentiment":"neutral","sentiment_score":0.04958053678274155},{"text":"And if I had to use my own Ramen, it would have cost me bloody an hour.","start_word":974,"end_word":990,"sentiment":"negative","sentiment_score":-0.6110262870788574},{"text":"Like, I only paid about $20.30 bucks or something like that US. And it Yeah. lasted Yeah. me it lasted me the whole month, but I did two recharges. Does it tell you when it's gonna run out? Yeah. Yeah. You'll you'll get I mean, they last you a while. It's not like they go out straight away. Yeah.","start_word":991,"end_word":1049,"sentiment":"neutral","sentiment_score":-0.07727190107107162},{"text":"Yeah. 25 gigs is pretty good.","start_word":1050,"end_word":1055,"sentiment":"positive","sentiment_score":0.46240249276161194},{"text":"The 25 gigs overseas is calculated different to the 25 gigs calculated here in Australia. It actually lasts longer overseas than here. Yeah. Yeah. Yeah. Now the global one, this one here, you say you're gonna go how long is that to India for? India is only the time we go to Singapore, India is about just over a week, and then we go to Rome, Italy, and then Paris, and and then, Okay. yeah, the Rub it UK. in. Rub it in. I don't wanna hear Yeah. that. Alright? But that's yeah.","start_word":1056,"end_word":1148,"sentiment":"neutral","sentiment_score":0.02438168227672577},{"text":"We're all there for a nonsense.","start_word":1149,"end_word":1154,"sentiment":"negative","sentiment_score":-0.4973812997341156},{"text":"Yeah. Yeah. Well, that that should be pretty much last you for the two weeks. No problem. Thing is if you don't use it all up in two weeks, it should roll over to the next batch. Yeah. I can. Okay. Now you got a the travel SIM cards, you got their physical SIMs. They're not an eSIM. Right? Yeah. That's right. Yeah. Okay. So I'm I'm not I've gotta look at one because I I I've got all these products in front of me. I'm trying to work out this one now. So this one here, you should be able to just recharge it. You'll get a lot of recharge text, Yeah. Yeah. and you just reply to that with the amount you wanna recharge it for, and that's it. Mhmm. Now this one here okay. So this one's not charged. It's it's not active yet. So it's got prepayments blocked, which means it's not you haven't you haven't activated it yet? Okay. Alright. So what was the other number again? Hang on. No. I'm I'm in here. I'm in the where are we? Let me just check. I think they're both under the same number as far as One's one finishes in 8026, and one the other one is oh, yeah. 65. Okay. That's right. Yeah. Copy. Let me just check the other one. Paste. Submit request. 8065. Now but they they they should they so they both haven't been activated. Mhmm. Okay. Let's go into your. Okay. So in your dashboard, it's got activate. Yeah. I can't get into that here. Okay. That's for eSIM. Add SIM card. SIM number. Okay. SIM number. Paste. Add. Okay. That's one. So we've we've added one. Dashboard, O6 5. And we got this one. Copy. Add SIM card. Place. Add. Okay. So we've added the two SIM cards. Okay.","start_word":1155,"end_word":1463,"sentiment":"neutral","sentiment_score":0.006088473409124949},{"text":"So the good thing is nothing is it's it's still in processing.","start_word":1464,"end_word":1475,"sentiment":"positive","sentiment_score":0.40534478425979614},{"text":"Yeah. Yeah. So you're leaving tomorrow. Right? That's right. Yeah. Okay. So nothing's been taken out of your account yet. Okay. So you got no payment method added to this account yet. So if you want me to do, I can do it for you, or you can do it yourself. No. If you could do it while we're on the phone, it'd be good. Okay. Alright. So what I need from you is the card number, date of expiry, security, and the country is Australia. That's all I need. Yeah. So if I give me your card number first. 5353 Five three five three. Yep. 1653 One six five three. Yep. 0737 Zero seven three seven. Yep. 6155. 6155. That's an after card. Yeah? Yep. 10 Expiry date, just the month and the last two digits of the year. '28. 10/28. And the CVC code at the back of the card? 932. 932. I'm just gonna repeat it to you because once I put it through, I don't see it again. So your card number is 5353 Yep. 1653 Yep. 0737 Yep. 6155. Yep. Expiry date, 10/28. Yep. And the security code, 932. Right? That's it. Yep. Now I'm just adding that into your payment method. Mhmm. Okay. So that's done. Let's have a look at your account details. Just double check. Mel Rolls, r o w l e s m e l. Yep. Display name, Mel Rose. Alright. So the password you've given me, WoodridgeWithAW, whatever that number was, I can't remember. That works. That's working from my end. You're saying it's not working from your end? Well, I tried it, but I don't think my Internet connection is very good or something's wrong. But, What yeah, is that that's m right. b is that an NBN connection or private network or what sort of connection is that? That's Telstra. Yeah.","start_word":1476,"end_word":1788,"sentiment":"neutral","sentiment_score":0.017563256664951437},{"text":"That's probably why it's not working properly.","start_word":1789,"end_word":1795,"sentiment":"negative","sentiment_score":-0.3849621713161469},{"text":"Yeah. I'm hoping that what you're saying is true. Once I get ahead of the country, I have I have to No. know. Can you can you just can you provide me your home address if that's alright? Hang on a sec. One second. Is it how come it's on Telstra? Is it a NBN network or a Telstra network? Telstra out there on the phones. Yeah. No. I'm not talking about your oh, okay. So you have not home Internet, have you? No. No. Well, that's what you should get, man. That's the best. Yeah. Well, funny you should say that because when I was trying to get the unlock code to the phone, she was Yeah. talking about the deal she can do me to put the NBN on, and I took it. So when I come back, I'm gonna put it on. Yeah. What bill was that? Let's see if I can better it. I think it was in up to be about $850 for twelve months. That's with your modem and the connection. Hang on a sec. Hang on a sec. You're getting ripped Yeah. off here already. Is How that much was it? 800? I well, $73 a month with the modem and the connection. Okay.","start_word":1796,"end_word":2006,"sentiment":"neutral","sentiment_score":-0.03924761481265321},{"text":"We can do that for you, and we can give you a free modem.","start_word":2007,"end_word":2020,"sentiment":"positive","sentiment_score":0.4092629253864288},{"text":"Yeah.","start_word":2021,"end_word":2021,"sentiment":"neutral","sentiment_score":0.3220430612564087},{"text":"Yeah.","start_word":2022,"end_word":2022,"sentiment":"positive","sentiment_score":0.3508150577545166},{"text":"So we could probably take we could probably take 10% off that for the first six months, and then come back to $70.70 bucks a month, something like that. Yeah. Yeah. What about connection? It would connect it for free. There's no connection fee on that one. That's running the cable and everything else. Well, you've I mean, you got a MBN box inside the house already? No. The place has never had a NBN connection. Okay. Let me just check-in case your puppy isn't an MBN and you're not you're getting the wrong information. Hang on a sec. I'm pretty sure. We've got it in the straight. It doesn't mean anything. So what's the what's the actual oh, hang on. That's the wrong one. Wrong one. Wrong one. There we go. Come on, MBM. Where the hell are you? Check MBM. Here we go. Okay. What's the address? 22 Kangaroo Plate. Kang Kangaroo, As In Kangaroo? Yep. 22 Kangaroo Street. Is that Burra, South Australia? No. It's Place Woodridge. Kangaroo Plate, was it? Place. Place. Oh, Place. Sorry. Yes. Place. Yes. There What we go. do 10 to k. you Western Australia. Yeah? that's it. That's right. So it's saying here you got available fiber to the node. Yes. Yes. Fiber to the node means you won't have the the typical NBN box. You'll have a little you'll have what they call a a phone outlet inside the house somewhere. Yeah. Which we don't have. No. You should have because it's saying here it's already there. Is that right? No. It's got here available technology, NBN fiber to the node. Yeah. We got that down the street. Yeah. No. No. But it's telling me that inside your house, you got an r j 45 jack socket somewhere around the house that you haven't located yet. Wow. Funny you should say that. I built a house. Right? Yeah. And and at the time, I had the license to do a cell work or telecommunication works or whatever, Yep. and I ran the cable to the gate to the pit outside the gate Yeah. and connect it inside the house, but I've never put any forms in. That doesn't matter. But were you ever using an analog phone before then? No. Never been connected up from the outside. That's strange. Well, they should connect it up. There shouldn't be any cost to you. Yeah. I know. That's weird, isn't it? That's weird because, like I say, I built the place twenty years ago. Yeah. So there's never been any NBN. Nothing. No. No. So why No. is it telling me NBN available? It's saying it's available here. Yeah. It might be available at the pit outside, but No. No. No. It'll tell if it's not available inside the house, it'll give us a different indication or different message. yeah. I don't know why it's saying that. Yeah. With fiber to the node, it's a completely different setup to fiber to the optics. Yeah. Yeah. So it means you need to use a VDSL router. You can't use a normal a normal boost router that have come out the Wi Fi sixes or the sevens on this type of service. Yep. Yeah. I can. We could still provide I mean, these these routers are normally running about $200, but we still provide it to you for free until they do the upgrade. Anyway, look. When you get back from your holidays, Yeah.","start_word":2023,"end_word":2602,"sentiment":"neutral","sentiment_score":-0.03675419558963642},{"text":"you have a bloody good time. Enjoy it.","start_word":2603,"end_word":2610,"sentiment":"positive","sentiment_score":0.6615597009658813},{"text":"If you don't, I'll come down, and I'll hunt you down. I'll take over. Yeah. Just give us a call, mate.","start_word":2611,"end_word":2631,"sentiment":"neutral","sentiment_score":0.013863827101886272},{"text":"We're more than happy to help.","start_word":2632,"end_word":2637,"sentiment":"positive","sentiment_score":0.6111958026885986},{"text":"And if you wanna bring your mobile phones, I'll probably give you a special pricing to save money. Alright. Yes. I'll Just keep when you you get in back, give us a call. Ask for Dom, d o m. That's me. mind. Okay, Don. Yeah.","start_word":2638,"end_word":2682,"sentiment":"neutral","sentiment_score":0.17935553193092346},{"text":"You're a good And one. I'll I'll work out a good plan for you.","start_word":2683,"end_word":2696,"sentiment":"positive","sentiment_score":0.4131879210472107},{"text":"Alright. Now you don't have a laptop in front of you or anything like that? No. I need phones. I need phones. Okay. So your phone have you got any Internet on your phone at the moment? Have I Any Internet got on your phone? Alright. So can sorry? you go to airtel. Yeah. Au? Yeah. Hang on a sec. This morning, someone gave me a just to make sure this is not the one you're gonna say, aaortelem.au/myaccountslash. No? Yeah. It's the same thing. It's the same thing. But, yeah, it's airtel.au/shop/account, but just go to airtelau. Yeah. Hang on a sec. And when you're in there when you're in there, you can go up the top. You got all the tabs there. Just click on my account. That's all you gotta do. Iicel hl.au. Yeah. Yep. Dot And then au. on the top tab, you'll see home, mobile, travel sim, and my account. I got login, recharge, broadband, complaint number, recharge. So I click on that airtel.au.","start_word":2697,"end_word":2865,"sentiment":"neutral","sentiment_score":-0.004399536695529723},{"text":"I'm gonna kill you. You're not listening to me.","start_word":2866,"end_word":2874,"sentiment":"negative","sentiment_score":-0.6275702118873596},{"text":"Put You airtails.au got on the URL and open up the the home page. it. Okay. Here we go.","start_word":2875,"end_word":2893,"sentiment":"neutral","sentiment_score":-0.08711952716112137},{"text":"Loading a bit slow.","start_word":2894,"end_word":2897,"sentiment":"negative","sentiment_score":-0.5605838894844055},{"text":"Yeah. Okay. Now what have I got here? Now if you look up the top, you got home, mobile, travel sim, my account support. Do you see those tabs? Yeah. Got it. Okay. Click on to my account. Okay. And then You done? Yeah. and then put in the username, email, and the password that you gave me. Okay. Log in. Dashboard. Yeah. Dashboard will give you you should see the two SIM cards there. Right? Got that. Yep. Now you got top up top up. Yep. So at the top goes up, you can do that.","start_word":2898,"end_word":2994,"sentiment":"neutral","sentiment_score":0.05656944215297699},{"text":"I'm not gonna do it for you.","start_word":2995,"end_word":3001,"sentiment":"negative","sentiment_score":-0.3907431662082672},{"text":"I would do this before you leave. Yeah. Righto. Yeah. Okay. So that way your SIM cards will be topped up with with the amount Okay. actually, what I'll do is I'll I'll do one. This one. You can do the other one. Alright? So the travel Yeah. the travel SIM cards that ends on 0826. Okay. You got airtime of $64. So on this, you got data and spot and speed. That's why it's costing you $90. So you can talk, and Okay. you got data on it as well. Alright? So you must have select the the talk as well. Yeah. So I'll pop up with I'll pop that one up, Mhmm. and we're gonna know the global, and it was the 25 gig, wasn't it? Yeah. Because I've already got fourteen days on the at the moment, haven't I? Have you checked your account? Has the money come out yet? The the money for the yes. Yes. Okay. Well, in that case, they they already should be active. Okay. So this sorry. Okay. So this if you if you need to pop up so Yes. you got it it's telling me you got airtime already. They have $64 $64. Yeah. That's right. Yep. Okay. So let's say you run out or you the fourteen days are over. You click back into here. Oh my god.","start_word":3002,"end_word":3229,"sentiment":"neutral","sentiment_score":0.05128331077203416},{"text":"I'm going I'm going nuts.","start_word":3230,"end_word":3234,"sentiment":"negative","sentiment_score":-0.49910441040992737},{"text":"I need a holiday too. Can I come with you guys? On this dashboard, you just go to top up. Yeah. Okay. So when you click on top up, you don't need to do it now because you could either top up 25, thirty, fifty, whatever, or seven, eleven, I 26, 52 if you wanna go from got five you. gigs to 50 gigs, whatever. But I can tell you now, before this we put this product, because we got exclusive rights to this product here in Australia. I had customers with roaming with Vodafone, Optus, and Telstra, Yeah. and they were paying anywhere from 500 to over a thousand dollars. Is that right there? Yeah. Oh, yeah. Just for using probably not even 50 gigs. Yeah. Right. Yeah. Yeah. Okay. Obviously, if you do get, let's say, to the Zone 2, Mhmm. let's say, Asia 2, that's probably where there's hardly anything there and they work through the satellites, then you're gonna be paying more for the for the prices. Yeah. Because I can. it's yeah. Because it let's say, countries like Cambodia or out in in areas where it's more rural, especially with these cards, these eSIMs. These are the only SIM cards eSIM cards that are working in the in The Emirates in The Emirates Hello? countries. Yeah. Other countries other other SIM cards won't work in there. Yeah. Okay. Okay. So so anyway so you know how to you know how to Top up. Yep. pop up. Alright? Alright. So if you go to yeah. So that's the if you go to activate, there's no nothing there because it means you've already got activated. I've added the two SIMs. So if Mhmm. you go to to add SIM, it did they've already been added orders. If you click on orders, it'll tell you status, total, processing. You can actually view that. It'll tell you everything, what you've got. 25 gig, 49, and $15. That's 39. That's probably what it is then. So you have $15 to send it out. What is that worth? That's 59 60 hang on. With That's 64. Okay. So that's so you've only got have you got WhatsApp on your phone? WhatsApp. Yeah. Yep. Okay. No. It's alright. So that's all you need. You don't need anything else.","start_word":3235,"end_word":3620,"sentiment":"neutral","sentiment_score":0.01515178111927111},{"text":"Okay. The good thing with WhatsApp, if people call you on WhatsApp, you don't get charged anything. You only get charged for your data. That's it. So this is gonna last you.","start_word":3621,"end_word":3652,"sentiment":"positive","sentiment_score":0.4369678199291229},{"text":"No worries. Yeah.","start_word":3653,"end_word":3655,"sentiment":"neutral","sentiment_score":0.2489354908466339},{"text":"Okay. Good one. Yeah. This is gonna last you.","start_word":3656,"end_word":3664,"sentiment":"positive","sentiment_score":0.4164009988307953},{"text":"Alright. It's seven. So What happens after fourteen days? It it asks for a top up. yeah. You you're gonna have after fourteen days, once you start using it from that fourteen days onwards, Yeah. Just go to your dashboard once you see they're not working or whatever in case you've used up all the data, you've gone crazy, whatever. I don't know. You just go to that top up and just top it up, whatever. Just go top up for data. That's all you need if you got WhatsApp. Yeah. Yeah. You can select if you're in Europe, you got $7 for five gigs, $11 for 10 gigs, $26 for 25 gigs. You don't even get that here in Australia, mate. Yeah. Yeah. I know. That's right. It's just it's just crazy. You know? Look. $50 and $52 for 50 gigs. You get 50 gigs. Yeah. I mean, some people might have some specials on, but you're looking about anywhere from 80 to $90 for that or something like that. You know what I Yeah. mean? Yeah. Yeah.","start_word":3665,"end_word":3843,"sentiment":"neutral","sentiment_score":0.026113128289580345},{"text":"So Yeah. bloody expensive. And when I looked at these prices, I thought, shit. This is money cheaper than Australia.","start_word":3844,"end_word":3863,"sentiment":"negative","sentiment_score":-0.5216280221939087},{"text":"So if you're in Asia if you're in Asia, which that's gonna be be only there for a week or so. Yeah? Yeah. That's right. Yep. Okay. So that that'll be in India. Yeah. Yeah. They're still using WhatsApp, so it shouldn't be a problem. Troubles with bloody India, mate, because I I'm gonna give you some information. Our name, Airtel Australia, the the name Airtel has exactly there's exactly a a same name mobile company in India as well. And they're And not they all the same.","start_word":3864,"end_word":3951,"sentiment":"neutral","sentiment_score":-0.04093274101614952},{"text":"and they all come here, mate, complaining about this. I said, mate, we're sorry. You got the wrong company.","start_word":3952,"end_word":3970,"sentiment":"negative","sentiment_score":-0.40412554144859314},{"text":"So in India, yeah, you're gonna have I don't know.","start_word":3971,"end_word":3980,"sentiment":"neutral","sentiment_score":-0.320479154586792},{"text":"They're they're pretty shoddy over there with the service.","start_word":3981,"end_word":3989,"sentiment":"negative","sentiment_score":-0.6055307388305664},{"text":"Yeah. Okay. Yeah. Yeah. Yeah. And you're not not the same company? No. No. Nothing to do with them, mate. Because I was like, come in and close shop. Yeah. Right. No. We have nothing nothing to do with them, and all the Indians are coming to give us a policy. Mate, well, you're in Australia. Number one, Okay. we don't have the same number, you know, so we can't help you anyway. And number three, we're not the same company. Well, I'm really, really sorry, minimum. But yeah. No. So those SIM cards are already activated. Alright? So they're all good. And they'll Okay. they'll start working once you get to the Asia and stuff like that. Alright? Yeah. Just whack him in and look at your eyes. Yeah. And then what what mobile phone do you have? One's a Galaxy Samsung a 15, Hang and the on other a sec. one Galaxy? Samsung Galaxy a. I'm gonna see that Samsung. Samsung Galaxy. Yeah. What tell me what's Hello? galaxy. What else? Samsung Galaxy. What else? You still there? Yeah. Hello? Can you hear me? Hello? Hello? Hello? Can you hear me? Hello? It's probably dropped Where out are or something. you? I'm here. I can hear you. Can you hear me? Okay. Let me I'm just gonna call you with a on What's the work happened? 04570457355465.","start_word":3990,"end_word":4218,"sentiment":"neutral","sentiment_score":-0.08502063418710075}],"average":{"sentiment":"neutral","sentiment_score":-0.0111241181740988}}}}