{"metadata":{"transaction_key":"deprecated","request_id":"01a0a813-7d99-7f12-ab7c-05848b4587ce","sha256":"65f08073aa09c75da82a918e1e9dd358f468490ff61e11b95c1730d6194868b8","created":"2026-09-16T02:37:26.239Z","duration":25.127937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":70,"output_tokens":70},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":70,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good afternoon. I'm looking for Praful. Oh, I see. No worries. I'll just try to ring back again. Thank you.","confidence":0.99902344,"words":[{"word":"yes","start":3.9199998,"end":4.24,"confidence":0.7277832,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.22884567081928253},{"word":"good","start":4.24,"end":4.48,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.41886699199676514},{"word":"afternoon","start":4.48,"end":4.96,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3647337555885315},{"word":"i'm","start":4.96,"end":5.12,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.14338348805904388},{"word":"looking","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.16263869404792786},{"word":"for","start":5.3599997,"end":5.7599998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.17844077944755554},{"word":"praful","start":5.7599998,"end":6.2599998,"confidence":0.93570966,"punctuated_word":"Praful.","sentiment":"neutral","sentiment_score":0.11009558290243147},{"word":"oh","start":14.775,"end":15.014999,"confidence":0.9916992,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.11512339115142822},{"word":"i","start":15.014999,"end":15.335,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0935870110988617},{"word":"see","start":15.335,"end":15.815,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.06869065761566162},{"word":"no","start":15.815,"end":16.055,"confidence":0.7597656,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.03830253332853317},{"word":"worries","start":16.055,"end":16.375,"confidence":0.99609375,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.08530937135219574},{"word":"i'll","start":16.375,"end":16.535,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.06372614204883575},{"word":"just","start":16.535,"end":16.695,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04982787370681763},{"word":"try","start":16.695,"end":16.935,"confidence":0.9760742,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.08782036602497101},{"word":"to","start":16.935,"end":17.095,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04671250283718109},{"word":"ring","start":17.095,"end":17.335,"confidence":0.99902344,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.02827189862728119},{"word":"back","start":17.335,"end":17.575,"confidence":0.99609375,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05131572484970093},{"word":"again","start":17.575,"end":18.075,"confidence":1.0,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.007848754525184631},{"word":"thank","start":18.215,"end":18.455,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5080450177192688},{"word":"you","start":18.455,"end":18.955,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.39102303981781006}],"paragraphs":{"transcript":"\nYes. Good afternoon. I'm looking for Praful. Oh, I see. No worries.\n\nI'll just try to ring back again. Thank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.22884567081928253},{"text":"Good afternoon.","start":4.24,"end":4.96,"sentiment":"positive","sentiment_score":0.3918003737926483},{"text":"I'm looking for Praful.","start":4.96,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.1486396361142397},{"text":"Oh, I see.","start":14.775,"end":15.815,"sentiment":"neutral","sentiment_score":-0.09246701995531718},{"text":"No worries.","start":15.815,"end":16.375,"sentiment":"neutral","sentiment_score":-0.061805952340364456}],"sentiment":"neutral","sentiment_score":0.10049933319290479,"num_words":12,"start":3.9199998,"end":16.375},{"sentences":[{"text":"I'll just try to ring back again.","start":16.375,"end":18.075,"sentiment":"neutral","sentiment_score":-0.04793189465999603},{"text":"Thank you.","start":18.215,"end":18.955,"sentiment":"positive","sentiment_score":0.44953402876853943}],"sentiment":"neutral","sentiment_score":0.06261608832412296,"num_words":9,"start":16.375,"end":18.955}]}}]},{"alternatives":[{"transcript":"Hello. National Regional Council. How can I help? For I can't transfer at the moment. Can I take a message? Have you got his email address?","confidence":0.99902344,"words":[{"word":"hello","start":0.71999997,"end":1.12,"confidence":0.95043945,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.0878269225358963},{"word":"national","start":1.12,"end":1.5999999,"confidence":0.19885254,"punctuated_word":"National","sentiment":"neutral","sentiment_score":0.1068577691912651},{"word":"regional","start":1.5999999,"end":2.0,"confidence":0.96435547,"punctuated_word":"Regional","sentiment":"neutral","sentiment_score":0.10121293365955351},{"word":"council","start":2.0,"end":2.3999999,"confidence":0.8781738,"punctuated_word":"Council.","sentiment":"neutral","sentiment_score":0.09978149831295012},{"word":"how","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.19549044966697693},{"word":"can","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1955907046794891},{"word":"i","start":2.72,"end":2.8799999,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1780707687139511},{"word":"help","start":2.8799999,"end":3.3799999,"confidence":1.0,"punctuated_word":"help?","sentiment":"neutral","sentiment_score":0.16679395735263824},{"word":"for","start":8.0,"end":8.5,"confidence":0.2680664,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.268189013004303},{"word":"i","start":10.16,"end":10.32,"confidence":0.94921875,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3786640763282776},{"word":"can't","start":10.32,"end":10.639999,"confidence":0.99316406,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4240199029445648},{"word":"transfer","start":10.639999,"end":11.139999,"confidence":0.9316406,"punctuated_word":"transfer","sentiment":"negative","sentiment_score":-0.476704478263855},{"word":"at","start":11.36,"end":11.599999,"confidence":0.4555664,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.45652592182159424},{"word":"the","start":11.599999,"end":11.759999,"confidence":0.9970703,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4685695767402649},{"word":"moment","start":11.759999,"end":12.259999,"confidence":0.99902344,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.35119372606277466},{"word":"can","start":12.4,"end":12.639999,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.13013024628162384},{"word":"i","start":12.639999,"end":12.799999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10160814225673676},{"word":"take","start":12.799999,"end":12.96,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.1575043797492981},{"word":"a","start":12.96,"end":13.12,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12004363536834715},{"word":"message","start":13.12,"end":13.62,"confidence":1.0,"punctuated_word":"message?","sentiment":"neutral","sentiment_score":-0.1226796880364418},{"word":"have","start":19.904999,"end":20.145,"confidence":0.9970703,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.03984705358743667},{"word":"you","start":20.145,"end":20.224998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01076500490307808},{"word":"got","start":20.224998,"end":20.465,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.02279740571975708},{"word":"his","start":20.465,"end":20.785,"confidence":0.99902344,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.08353196829557419},{"word":"email","start":20.785,"end":21.185,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.05512768775224686},{"word":"address","start":21.185,"end":21.685,"confidence":1.0,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.003939489834010601}],"paragraphs":{"transcript":"\nHello. National Regional Council. How can I help? For I can't transfer at the moment. Can I take a message?\n\nHave you got his email address?","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.12,"sentiment":"neutral","sentiment_score":0.0878269225358963},{"text":"National Regional Council.","start":1.12,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.10261740038792293},{"text":"How can I help?","start":2.3999999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.18398647010326385},{"text":"For I can't transfer at the moment.","start":8.0,"end":12.259999,"sentiment":"negative","sentiment_score":-0.40340952788080486},{"text":"Can I take a message?","start":12.4,"end":13.62,"sentiment":"neutral","sentiment_score":-0.12639321833848954}],"sentiment":"neutral","sentiment_score":-0.11621038913726807,"num_words":20,"start":0.71999997,"end":13.62},{"sentences":[{"text":"Have you got his email address?","start":19.904999,"end":21.685,"sentiment":"neutral","sentiment_score":0.03600143501535058}],"sentiment":"neutral","sentiment_score":0.03600143501535058,"num_words":6,"start":19.904999,"end":21.685}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. National Regional Council. How can I help?\n\nChannel 0: Yes. Good afternoon. I'm looking for Praful.\n\nChannel 1: For I can't transfer at the moment. Can I take a message?\n\nChannel 0: Oh, I see. No worries. I'll just try to ring back again. Thank you.\n\nChannel 1: Have you got his email address?","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.12,"sentiment":"neutral","sentiment_score":0.0878269225358963},{"text":"National Regional Council.","start":1.12,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.10261740038792293},{"text":"How can I help?","start":2.3999999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.18398647010326385}],"sentiment":"neutral","sentiment_score":0.14145312551409006,"channel":1,"num_words":8,"start":0.71999997,"end":3.3799999},{"sentences":[{"text":"Yes.","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.22884567081928253},{"text":"Good afternoon.","start":4.24,"end":4.96,"sentiment":"positive","sentiment_score":0.3918003737926483},{"text":"I'm looking for Praful.","start":4.96,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.1486396361142397}],"sentiment":"neutral","sentiment_score":0.22957213755164826,"channel":0,"num_words":7,"start":3.9199998,"end":6.2599998},{"sentences":[{"text":"For I can't transfer at the moment.","start":8.0,"end":12.259999,"sentiment":"negative","sentiment_score":-0.40340952788080486},{"text":"Can I take a message?","start":12.4,"end":13.62,"sentiment":"neutral","sentiment_score":-0.12639321833848954}],"sentiment":"neutral","sentiment_score":-0.2879860655715068,"channel":1,"num_words":12,"start":8.0,"end":13.62},{"sentences":[{"text":"Oh, I see.","start":14.775,"end":15.815,"sentiment":"neutral","sentiment_score":-0.09246701995531718},{"text":"No worries.","start":15.815,"end":16.375,"sentiment":"neutral","sentiment_score":-0.061805952340364456},{"text":"I'll just try to ring back again.","start":16.375,"end":18.075,"sentiment":"neutral","sentiment_score":-0.04793189465999603},{"text":"Thank you.","start":18.215,"end":18.955,"sentiment":"positive","sentiment_score":0.44953402876853943}],"sentiment":"neutral","sentiment_score":0.011609416455030441,"channel":0,"num_words":14,"start":14.775,"end":18.955},{"sentences":[{"text":"Have you got his email address?","start":19.904999,"end":21.685,"sentiment":"neutral","sentiment_score":0.03600143501535058}],"sentiment":"neutral","sentiment_score":0.03600143501535058,"channel":1,"num_words":6,"start":19.904999,"end":21.685}]},"summary":{"result":"success","short":"Hello. National Regional Council. How can I help? Yes. Good afternoon. I'm looking for Praful. For I can't transfer at the moment. Can I take a message? Oh, I see. No worries. I'll just try to ring back again. Thank you. Have you got his email address?"},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. National Regional Council. How can I help? Yes.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.14951682090759277},{"text":"Good afternoon.","start_word":9,"end_word":10,"sentiment":"positive","sentiment_score":0.3827781677246094},{"text":"I'm looking for Praful.","start_word":11,"end_word":14,"sentiment":"neutral","sentiment_score":0.13768959045410156},{"text":"For I can't transfer at the moment.","start_word":15,"end_word":21,"sentiment":"negative","sentiment_score":-0.40230998396873474},{"text":"Can I take a message? Oh, I see. No worries. I'll just try to ring back again.","start_word":22,"end_word":38,"sentiment":"neutral","sentiment_score":-0.07861238718032837},{"text":"Thank you.","start_word":39,"end_word":40,"sentiment":"positive","sentiment_score":0.4300304055213928},{"text":"Have you got his email address?","start_word":41,"end_word":46,"sentiment":"neutral","sentiment_score":0.03289386257529259}],"average":{"sentiment":"neutral","sentiment_score":-0.0050443449190684725}}}}