{"metadata":{"transaction_key":"deprecated","request_id":"01a08407-d9ba-7940-9a58-047f8b080b6e","sha256":"2bce3277163636d301ea0d25b133afc180d01132ea612d9067620528046f6a5f","created":"2026-09-09T02:38:23.316Z","duration":35.279938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew, I'm calling about cybersecurity.","confidence":0.9946289,"words":[{"word":"andrew","start":8.559999,"end":9.04,"confidence":0.920166,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":-0.04440287500619888},{"word":"i'm","start":9.04,"end":9.28,"confidence":0.9946289,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.041644658893346786},{"word":"calling","start":9.28,"end":9.599999,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.04204672574996948},{"word":"about","start":9.599999,"end":9.84,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.07291394472122192},{"word":"cybersecurity","start":9.84,"end":10.34,"confidence":0.88378906,"punctuated_word":"cybersecurity.","sentiment":"neutral","sentiment_score":-0.028061028569936752}],"paragraphs":{"transcript":"\nAndrew, I'm calling about cybersecurity.","paragraphs":[{"sentences":[{"text":"Andrew, I'm calling about cybersecurity.","start":8.559999,"end":10.34,"sentiment":"neutral","sentiment_score":-0.04581384658813477}],"sentiment":"neutral","sentiment_score":-0.04581384658813477,"num_words":5,"start":8.559999,"end":10.34}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line.","confidence":1.0,"words":[{"word":"hi","start":0.16,"end":0.39999998,"confidence":0.95288086,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0433056578040123},{"word":"if","start":0.39999998,"end":0.71999997,"confidence":0.9951172,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.00866573303937912},{"word":"you","start":0.71999997,"end":0.79999995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014585226774215698},{"word":"record","start":0.79999995,"end":1.1999999,"confidence":0.7944336,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.012642161920666696},{"word":"your","start":1.1999999,"end":1.4399999,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.004386710003018379},{"word":"name","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.02331683598458767},{"word":"and","start":1.5999999,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0160890594124794},{"word":"reason","start":1.8399999,"end":2.24,"confidence":0.9970703,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.0270164143294096},{"word":"for","start":2.24,"end":2.3999999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.028060611337423325},{"word":"calling","start":2.3999999,"end":2.8999999,"confidence":0.99902344,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.03737866133451462},{"word":"i'll","start":3.04,"end":3.28,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.010879609733819962},{"word":"see","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.009295735508203506},{"word":"if","start":3.52,"end":3.84,"confidence":0.98828125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.017261836677789688},{"word":"this","start":3.84,"end":4.0,"confidence":0.98828125,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.019349470734596252},{"word":"person","start":4.0,"end":4.4,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.0177043117582798},{"word":"is","start":4.4,"end":4.64,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.017838183790445328},{"word":"available","start":4.64,"end":5.14,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.02231383696198463},{"word":"thanks","start":16.615,"end":17.095,"confidence":0.99853516,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6276348233222961},{"word":"andrew","start":17.095,"end":17.595,"confidence":1.0,"punctuated_word":"Andrew.","sentiment":"positive","sentiment_score":0.4567398428916931},{"word":"please","start":17.895,"end":18.375,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.10290232300758362},{"word":"stay","start":18.375,"end":18.695,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.019632577896118164},{"word":"on","start":18.695,"end":18.855,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09082673490047456},{"word":"the","start":18.855,"end":19.015,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2596018314361572},{"word":"line","start":19.015,"end":19.515,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.02381364069879055}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.0433056578040123},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":5.14,"sentiment":"neutral","sentiment_score":-0.016840808326378465},{"text":"Thanks, Andrew.","start":16.615,"end":17.595,"sentiment":"positive","sentiment_score":0.5421873331069946},{"text":"Please stay on the line.","start":17.895,"end":19.515,"sentiment":"neutral","sentiment_score":0.05034146122634411}],"sentiment":"neutral","sentiment_score":0.04624727903865278,"num_words":24,"start":0.16,"end":19.515}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew, I'm calling about cybersecurity.\n\nChannel 1: Thanks, Andrew. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.0433056578040123},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":5.14,"sentiment":"neutral","sentiment_score":-0.016840808326378465}],"sentiment":"neutral","sentiment_score":-0.013302780906943715,"channel":1,"num_words":17,"start":0.16,"end":5.14},{"sentences":[{"text":"Andrew, I'm calling about cybersecurity.","start":8.559999,"end":10.34,"sentiment":"neutral","sentiment_score":-0.04581384658813477}],"sentiment":"neutral","sentiment_score":-0.04581384658813477,"channel":0,"num_words":5,"start":8.559999,"end":10.34},{"sentences":[{"text":"Thanks, Andrew.","start":16.615,"end":17.595,"sentiment":"positive","sentiment_score":0.5421873331069946},{"text":"Please stay on the line.","start":17.895,"end":19.515,"sentiment":"neutral","sentiment_score":0.05034146122634411}],"sentiment":"neutral","sentiment_score":0.19086885319224425,"channel":1,"num_words":7,"start":16.615,"end":19.515}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew, I'm calling about cybersecurity. Thanks, Andrew. Please stay on the line."},"intents":{"segments":[{"text":"Thanks, Andrew. Please stay on the line.","start_word":22,"end_word":28,"intents":[{"intent":"Record call","confidence_score":0.20094879}]},{"text":"Please stay on the line.","start_word":24,"end_word":28,"intents":[{"intent":"Express concern","confidence_score":0.0021959173},{"intent":"Stay on line","confidence_score":0.8083672}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew, I'm calling about cybersecurity.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":-0.02082430198788643},{"text":"Thanks, Andrew.","start_word":22,"end_word":23,"sentiment":"positive","sentiment_score":0.5421873331069946},{"text":"Please stay on the line.","start_word":24,"end_word":28,"sentiment":"neutral","sentiment_score":0.051168423146009445}],"average":{"sentiment":"neutral","sentiment_score":0.043080528577168785}}}}