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Good afternoon. This is Maureen from Ertow tech support. Am I speaking with?\n\nChannel 1: Yes. Speaking.\n\nChannel 0: Yeah. Yeah. I just wanted to check-in because we noticed that your Internet service is currently offline. Is there any technical issues, or you need any assistance with just the service?\n\nChannel 1: No. No. I'm just not in Canberra at the moment.\n\nChannel 0: Okay. I see. That's why. Okay. Sure.\n\nIf you're running into any issues, just give us a callback so we can assist\n\nChannel 1: Yep.\n\nChannel 0: if ever.\n\nChannel 1: Yep. Of course.\n\nChannel 0: K.\n\nChannel 1: No worries.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you. Have\n\nChannel 0: Bye.\n\nChannel 1: a nice\n\nChannel 0: Have\n\nChannel 1: night.\n\nChannel 0: a great\n\nChannel 1: Bye.\n\nChannel 0: day.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.019954565912485123}],"sentiment":"neutral","sentiment_score":0.019954565912485123,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hello.","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.06942269951105118},{"text":"Good afternoon.","start":3.36,"end":4.18,"sentiment":"neutral","sentiment_score":0.281379297375679},{"text":"This is Maureen from Ertow tech support.","start":4.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.19148677800382888},{"text":"Am I speaking 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The customer is not currently in Canberra but is requested to call back if they encounter any issues. The representative assures the customer to call back if they experience any further problems and wishes them a good night."},"intents":{"segments":[{"text":"I just wanted to check-in because we noticed that your Internet service is currently offline. Is there any technical issues, or you need any assistance with just the service? No.","start_word":19,"end_word":48,"intents":[{"intent":"Check-in","confidence_score":0.6612532}]},{"text":"If you're running into any issues, just give us a callback so we can assist Yep. if ever.","start_word":65,"end_word":82,"intents":[{"intent":"Assist","confidence_score":0.0037521631}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good afternoon. This is Maureen from Ertow tech support. Am I speaking with? Yes. Speaking. Yeah. Yeah. I just wanted to check-in because we noticed that your Internet service is currently offline. 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