{"metadata":{"transaction_key":"deprecated","request_id":"019ef82e-3199-7970-a2c1-8c519b4b2ecd","sha256":"3086e36324e667cb953c09cb1961e1f1f1e74749bb8b0de4efe6da097a64e259","created":"2026-06-24T05:50:38.699Z","duration":10.007937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":29},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for your call. You have reached Alex. Please leave a message, and I will return your call as soon as I can.","confidence":0.9995117,"words":[{"word":"thank","start":0.56,"end":0.71999997,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7333094477653503},{"word":"you","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.74112868309021},{"word":"for","start":0.96,"end":1.12,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7541475296020508},{"word":"your","start":1.12,"end":1.28,"confidence":0.9980469,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.702482283115387},{"word":"call","start":1.28,"end":1.68,"confidence":1.0,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.6699973940849304},{"word":"you","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2883501946926117},{"word":"have","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.32047733664512634},{"word":"reached","start":2.1599998,"end":2.48,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.2992604374885559},{"word":"alex","start":2.48,"end":2.98,"confidence":0.5479126,"punctuated_word":"Alex.","sentiment":"neutral","sentiment_score":0.1999289244413376},{"word":"please","start":3.6799998,"end":3.9199998,"confidence":0.9951172,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.061564430594444275},{"word":"leave","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.05631500482559204},{"word":"a","start":4.08,"end":4.24,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05525181442499161},{"word":"message","start":4.24,"end":4.64,"confidence":0.9291992,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.0032024532556533813},{"word":"and","start":4.64,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.019811049103736877},{"word":"i","start":4.7999997,"end":4.88,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03268507122993469},{"word":"will","start":4.88,"end":5.2,"confidence":0.9970703,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.02608509361743927},{"word":"return","start":5.2,"end":5.6,"confidence":1.0,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.008668750524520874},{"word":"your","start":5.6,"end":5.7599998,"confidence":0.97802734,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04905921220779419},{"word":"call","start":5.7599998,"end":6.0,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.007499009370803833},{"word":"as","start":6.0,"end":6.16,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10884609818458556},{"word":"soon","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.0573919415473938},{"word":"as","start":6.3199997,"end":6.48,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.13622131943702698},{"word":"i","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.18489931523799896},{"word":"can","start":6.64,"end":7.14,"confidence":0.9995117,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.06826718896627426}],"paragraphs":{"transcript":"\nThank you for your call. You have reached Alex. Please leave a message, and I will return your call as soon as I can.","paragraphs":[{"sentences":[{"text":"Thank you for your call.","start":0.56,"end":1.68,"sentiment":"positive","sentiment_score":0.7202130675315856},{"text":"You have reached Alex.","start":1.68,"end":2.98,"sentiment":"neutral","sentiment_score":0.2770042233169079},{"text":"Please leave a message, and I will return your call as soon as I can.","start":3.6799998,"end":7.14,"sentiment":"neutral","sentiment_score":0.04192611376444499}],"sentiment":"neutral","sentiment_score":0.22241558072467646,"num_words":24,"start":0.56,"end":7.14}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for your call. You have reached Alex. Please leave a message, and I will return your call as soon as I can.","paragraphs":[{"sentences":[{"text":"Thank you for your call.","start":0.56,"end":1.68,"sentiment":"positive","sentiment_score":0.7202130675315856},{"text":"You have reached Alex.","start":1.68,"end":2.98,"sentiment":"neutral","sentiment_score":0.2770042233169079},{"text":"Please leave a message, and I will return your call as soon as I can.","start":3.6799998,"end":7.14,"sentiment":"neutral","sentiment_score":0.04192611376444499}],"sentiment":"neutral","sentiment_score":0.22241558072467646,"channel":1,"num_words":24,"start":0.56,"end":7.14}]},"summary":{"result":"success","short":"Thank you for your call. You have reached Alex. Please leave a message, and I will return your call as soon as I can."},"intents":{"segments":[{"text":"Please leave a message, and I will return your call as soon as I can.","start_word":9,"end_word":23,"intents":[{"intent":"Return call","confidence_score":0.64773047}]}]},"sentiments":{"segments":[{"text":"Thank you for your call.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.7118438482284546},{"text":"You have reached Alex. Please leave a message, and I will return your call as soon as I can.","start_word":5,"end_word":23,"sentiment":"neutral","sentiment_score":0.08779937773942947}],"average":{"sentiment":"neutral","sentiment_score":0.21691200650971512}}}}