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Good afternoon. Thank you so much for calling your toll accounts. How may I help you today? Hi.\n\nI'm so sorry. I can barely hear you.\n\nChannel 1: Hey. Good afternoon. How are you?\n\nChannel 0: Hi. I can hear you now. Thank you. I'm good. Thank you for asking.\n\nAnd how may I help you today?\n\nChannel 1: Yeah. I want to buy the new SIM.\n\nChannel 0: Okay. Museum. So for our, SIM, you just need to go to our mobile site. Our ordering process should be done through our website.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. You will see all the details from the web oh, I'm so sorry for the collision. I'm about to say, you will be able to see all the details from our site. So you have to check out from the site. In that way, we can go ahead and proceed with your activation.\n\nChannel 1: Okay. I lost my last time, I lost my time in in India.\n\nChannel 0: Oh,\n\nChannel 1: So\n\nChannel 0: this is are you requiring an Indian phone number? 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one.","start":120.729996,"end":121.869995,"sentiment":"positive","sentiment_score":0.47395864874124527}],"sentiment":"positive","sentiment_score":0.46672290066878,"channel":0,"num_words":6,"start":119.92999,"end":121.869995},{"sentences":[{"text":"You're good.","start":122.35687,"end":123.07687,"sentiment":"positive","sentiment_score":0.35689330101013184},{"text":"Bye bye.","start":123.07687,"end":123.81687,"sentiment":"neutral","sentiment_score":0.185799703001976}],"sentiment":"neutral","sentiment_score":0.2713465020060539,"channel":1,"num_words":4,"start":122.35687,"end":123.81687},{"sentences":[{"text":"Bye bye.","start":123.53,"end":124.27,"sentiment":"neutral","sentiment_score":0.10837189480662346}],"sentiment":"neutral","sentiment_score":0.10837189480662346,"channel":0,"num_words":2,"start":123.53,"end":124.27}]},"summary":{"result":"success","short":"The customer calls to inquire about purchasing a new SIM card and is directed to the mobile site. The agent explains the ordering process and offers assistance with finding an Australian phone number. The customer realizes they have reached the wrong number and the agent informs them that Airtel AU only offers Australian phone numbers and suggests contacting Ailter India for an Indian phone number."},"intents":{"segments":[{"text":"I want to buy the new SIM. Okay. Museum.","start_word":55,"end_word":63,"intents":[{"intent":"Purchase sim","confidence_score":0.018541925}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20906689763069153},{"text":"Good afternoon. Thank you so much for calling your toll accounts. How may I help you today?","start_word":1,"end_word":17,"sentiment":"positive","sentiment_score":0.5496838092803955},{"text":"Hi. I'm so sorry. I can barely hear you. Hey. Good afternoon. How are you? Hi. I can hear you now.","start_word":18,"end_word":38,"sentiment":"neutral","sentiment_score":-0.05937964469194412},{"text":"Thank you. I'm good. Thank you for asking.","start_word":39,"end_word":46,"sentiment":"positive","sentiment_score":0.4920664727687836},{"text":"And how may I help you today? Yeah. I want to buy the new SIM. Okay. Museum. So for our, SIM, you just need to go to our mobile site. Our ordering process should be done through our website. Okay. Yeah. You will see all the details from the web oh, I'm so sorry for the collision. I'm about to say, you will be able to see all the details from our site. So you have to check out from the site. In that way, we can go ahead and proceed with your activation. Okay. I lost my last time, I lost my time in in India. Oh, So this is are you requiring an Indian phone number? Are you purchasing an Indian number? yep. I need to enter your Oh, number. got it. We only offer Australian number. You have reached wrong number because this is Airtel AU. What we do is to provide Internet service here in Australia and a mobile plan services. So if you would like to purchase an Indian number, you still need to call a local network, which is Airtel India. We're a separate company. It's a different company. Yeah. Separate company. We don't offer any other phone number asides with Australian phone number. So if you need a Indian number, you have to contact Ailter India. Okay. Okay. Okay.","start_word":47,"end_word":272,"sentiment":"neutral","sentiment_score":-0.035496946424245834},{"text":"Thank you Thank anyway you so for much. your time. Have a good one. You're good.","start_word":273,"end_word":288,"sentiment":"positive","sentiment_score":0.42332807183265686},{"text":"Bye bye. Bye bye.","start_word":289,"end_word":292,"sentiment":"neutral","sentiment_score":0.15576206147670746}],"average":{"sentiment":"neutral","sentiment_score":0.042516613481056634}}}}