{"metadata":{"transaction_key":"deprecated","request_id":"01a0601e-23bd-7772-b0e9-b1b5042fd48a","sha256":"7f5d2f75c63393b91603dbda169765599799777b056ffc6997d4ebd0a37042c3","created":"2026-09-02T03:16:24.395Z","duration":56.231937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":133,"output_tokens":63},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":151,"output_tokens":151},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":151,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Yes, dear. Good afternoon. I'm looking for Gary. Mary from Vigilance AI. Is he available to speak with? Vigilance AI? Thank you. Sure. I'll just drop an email to him. Thank you. Yes. Thank you.","confidence":0.99902344,"words":[{"word":"yes","start":4.0,"end":4.3199997,"confidence":0.98217773,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.28822603821754456},{"word":"dear","start":4.3199997,"end":4.72,"confidence":0.98657227,"punctuated_word":"dear.","sentiment":"positive","sentiment_score":0.3389658033847809},{"word":"good","start":4.72,"end":4.96,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4146535992622375},{"word":"afternoon","start":4.96,"end":5.44,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.31097203493118286},{"word":"i'm","start":5.44,"end":5.68,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.12078039348125458},{"word":"looking","start":5.68,"end":6.0,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.07285255193710327},{"word":"for","start":6.0,"end":6.24,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07296469807624817},{"word":"gary","start":6.24,"end":6.74,"confidence":0.96850586,"punctuated_word":"Gary.","sentiment":"neutral","sentiment_score":0.07133273035287857},{"word":"mary","start":13.385,"end":13.885,"confidence":0.84814453,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.03826482966542244},{"word":"from","start":14.424999,"end":14.924999,"confidence":0.9838867,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03768030554056168},{"word":"vigilance","start":14.985,"end":15.485,"confidence":0.9716797,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.03318983316421509},{"word":"ai","start":15.785,"end":16.185,"confidence":0.7907715,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.03285244107246399},{"word":"is","start":16.185,"end":16.345,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.017632998526096344},{"word":"he","start":16.345,"end":16.585,"confidence":0.98095703,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.012396091595292091},{"word":"available","start":16.585,"end":17.064999,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.0003367569297552109},{"word":"to","start":17.064999,"end":17.305,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.000619223341345787},{"word":"speak","start":17.305,"end":17.545,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.0009017717093229294},{"word":"with","start":17.545,"end":18.045,"confidence":0.8820801,"punctuated_word":"with?","sentiment":"neutral","sentiment_score":-0.0010324614122509956},{"word":"vigilance","start":23.064999,"end":23.564999,"confidence":0.9645996,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.00440983334556222},{"word":"ai","start":24.345,"end":24.845,"confidence":0.7919922,"punctuated_word":"AI?","sentiment":"neutral","sentiment_score":-0.0023389698471874},{"word":"thank","start":30.15,"end":30.47,"confidence":0.9658203,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.21768935024738312},{"word":"you","start":30.47,"end":30.97,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.19443486630916595},{"word":"sure","start":48.795,"end":49.195,"confidence":0.77319336,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.04139889776706696},{"word":"i'll","start":49.195,"end":49.435,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05017766356468201},{"word":"just","start":49.435,"end":49.675,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04331381246447563},{"word":"drop","start":49.675,"end":49.915,"confidence":0.98535156,"punctuated_word":"drop","sentiment":"neutral","sentiment_score":0.05397991091012955},{"word":"an","start":49.915,"end":50.075,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.06206824257969856},{"word":"email","start":50.075,"end":50.475,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.07774552702903748},{"word":"to","start":50.475,"end":50.635002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04608461260795593},{"word":"him","start":50.635002,"end":51.035,"confidence":1.0,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":0.008677719160914421},{"word":"thank","start":51.035,"end":51.355,"confidence":0.9243164,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1532921940088272},{"word":"you","start":51.355,"end":51.855,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.07482395321130753},{"word":"yes","start":52.715,"end":53.215,"confidence":0.99658203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0800337865948677},{"word":"thank","start":54.395,"end":54.715,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.42283257842063904},{"word":"you","start":54.715,"end":55.215,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2371972054243088}],"paragraphs":{"transcript":"\nYes, dear. Good afternoon. I'm looking for Gary. Mary from Vigilance AI. Is he available to speak with?\n\nVigilance AI? Thank you. Sure. I'll just drop an email to him. Thank you.\n\nYes. Thank you.","paragraphs":[{"sentences":[{"text":"Yes, dear.","start":4.0,"end":4.72,"sentiment":"neutral","sentiment_score":0.3135959208011627},{"text":"Good afternoon.","start":4.72,"end":5.44,"sentiment":"positive","sentiment_score":0.3628128170967102},{"text":"I'm looking for Gary.","start":5.44,"end":6.74,"sentiment":"neutral","sentiment_score":0.08448259346187115},{"text":"Mary from Vigilance AI.","start":13.385,"end":16.185,"sentiment":"neutral","sentiment_score":0.0354968523606658},{"text":"Is he available to speak with?","start":16.185,"end":18.045,"sentiment":"neutral","sentiment_score":0.004841806211819251}],"sentiment":"neutral","sentiment_score":0.10343256090871161,"num_words":18,"start":4.0,"end":18.045},{"sentences":[{"text":"Vigilance AI?","start":23.064999,"end":24.845,"sentiment":"neutral","sentiment_score":-0.0033744015963748097},{"text":"Thank you.","start":30.15,"end":30.97,"sentiment":"neutral","sentiment_score":0.20606210827827454},{"text":"Sure.","start":48.795,"end":49.195,"sentiment":"neutral","sentiment_score":0.04139889776706696},{"text":"I'll just drop an email to him.","start":49.195,"end":51.035,"sentiment":"neutral","sentiment_score":0.04886392690241337},{"text":"Thank you.","start":51.035,"end":51.855,"sentiment":"neutral","sentiment_score":0.11405807361006737}],"sentiment":"neutral","sentiment_score":0.07263842476199248,"num_words":14,"start":23.064999,"end":51.855},{"sentences":[{"text":"Yes.","start":52.715,"end":53.215,"sentiment":"neutral","sentiment_score":0.0800337865948677},{"text":"Thank you.","start":54.395,"end":55.215,"sentiment":"neutral","sentiment_score":0.3300148919224739}],"sentiment":"neutral","sentiment_score":0.24668785681327185,"num_words":3,"start":52.715,"end":55.215}]}}]},{"alternatives":[{"transcript":"Good afternoon. Magic Mobility. Robin speaking. I can take a message for you. Who's calling? I'll have to check if you wanna hold the line. Sorry. What was the company? Bitulance AI. Hang on a sec. No. He's not at his desk at the moment. I can take a message or you can email him. Have you got his address? Thank you. Bye.","confidence":1.0,"words":[{"word":"good","start":0.56,"end":0.79999995,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.43204477429389954},{"word":"afternoon","start":0.79999995,"end":1.1999999,"confidence":0.9951172,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.38702571392059326},{"word":"magic","start":1.1999999,"end":1.5999999,"confidence":0.9580078,"punctuated_word":"Magic","sentiment":"positive","sentiment_score":0.453662633895874},{"word":"mobility","start":1.5999999,"end":2.1,"confidence":0.9970703,"punctuated_word":"Mobility.","sentiment":"positive","sentiment_score":0.35902029275894165},{"word":"robin","start":2.1599998,"end":2.56,"confidence":0.9248047,"punctuated_word":"Robin","sentiment":"neutral","sentiment_score":0.2009471505880356},{"word":"speaking","start":2.56,"end":3.06,"confidence":1.0,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.212956964969635},{"word":"i","start":9.5199995,"end":9.679999,"confidence":0.8701172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06822508573532104},{"word":"can","start":9.679999,"end":9.92,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07322876900434494},{"word":"take","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.08873709291219711},{"word":"a","start":10.16,"end":10.32,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08729562163352966},{"word":"message","start":10.32,"end":10.82,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.07533059269189835},{"word":"for","start":10.88,"end":11.12,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06322619318962097},{"word":"you","start":11.12,"end":11.5199995,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.08661958575248718},{"word":"who's","start":11.5199995,"end":11.92,"confidence":0.99902344,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":0.012807744555175304},{"word":"calling","start":11.92,"end":12.42,"confidence":1.0,"punctuated_word":"calling?","sentiment":"neutral","sentiment_score":0.025390632450580597},{"word":"i'll","start":18.775,"end":18.935,"confidence":0.9604492,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.06694407761096954},{"word":"have","start":18.935,"end":19.175,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.057486362755298615},{"word":"to","start":19.175,"end":19.255,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.056626640260219574},{"word":"check","start":19.255,"end":19.494999,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.055375486612319946},{"word":"if","start":19.494999,"end":19.654999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0920807719230652},{"word":"you","start":19.654999,"end":19.814999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09889787435531616},{"word":"wanna","start":19.814999,"end":20.055,"confidence":0.9790039,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.1086498647928238},{"word":"hold","start":20.055,"end":20.295,"confidence":0.99902344,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.07956050336360931},{"word":"the","start":20.295,"end":20.455,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07897154241800308},{"word":"line","start":20.455,"end":20.855,"confidence":0.99902344,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.06824880838394165},{"word":"sorry","start":20.855,"end":21.175,"confidence":0.85424805,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06281190365552902},{"word":"what","start":21.175,"end":21.335,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.03182640299201012},{"word":"was","start":21.335,"end":21.574999,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.04410666227340698},{"word":"the","start":21.574999,"end":21.735,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02384999766945839},{"word":"company","start":21.735,"end":22.235,"confidence":1.0,"punctuated_word":"company?","sentiment":"neutral","sentiment_score":-0.024044545367360115},{"word":"bitulance","start":25.654999,"end":26.154999,"confidence":0.703125,"punctuated_word":"Bitulance","sentiment":"neutral","sentiment_score":-0.002798288594931364},{"word":"ai","start":27.255,"end":27.755,"confidence":0.92333984,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":-0.00621831463649869},{"word":"hang","start":28.294998,"end":28.535,"confidence":0.99902344,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.01715269684791565},{"word":"on","start":28.535,"end":28.695,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.012691382318735124},{"word":"a","start":28.695,"end":28.855,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.013078617863357069},{"word":"sec","start":28.855,"end":29.355,"confidence":1.0,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.008879776112735271},{"word":"no","start":44.005,"end":44.325,"confidence":0.9975586,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.21135282516479492},{"word":"he's","start":44.325,"end":44.485,"confidence":0.9980469,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.18860650062561035},{"word":"not","start":44.485,"end":44.645,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.24550925195217133},{"word":"at","start":44.645,"end":44.805,"confidence":0.8989258,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2776358723640442},{"word":"his","start":44.805,"end":45.045,"confidence":0.9941406,"punctuated_word":"his","sentiment":"negative","sentiment_score":-0.4023161828517914},{"word":"desk","start":45.045,"end":45.285,"confidence":1.0,"punctuated_word":"desk","sentiment":"neutral","sentiment_score":-0.294460654258728},{"word":"at","start":45.285,"end":45.445,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2320679873228073},{"word":"the","start":45.445,"end":45.524998,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2728225290775299},{"word":"moment","start":45.524998,"end":45.845,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.26160600781440735},{"word":"i","start":45.845,"end":46.005,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07238762080669403},{"word":"can","start":46.005,"end":46.165,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07192578911781311},{"word":"take","start":46.165,"end":46.405,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.05267057940363884},{"word":"a","start":46.405,"end":46.565,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05196784436702728},{"word":"message","start":46.565,"end":46.965,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.02304007858037949},{"word":"or","start":46.965,"end":47.125,"confidence":0.54248047,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0772295594215393},{"word":"you","start":47.125,"end":47.204998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0748344212770462},{"word":"can","start":47.204998,"end":47.445,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.11012131720781326},{"word":"email","start":47.445,"end":47.925,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.1166735738515854},{"word":"him","start":47.925,"end":48.425,"confidence":0.9875488,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":-0.13793358206748962},{"word":"have","start":50.805,"end":51.045,"confidence":0.99609375,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.016981074586510658},{"word":"you","start":51.045,"end":51.204998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10992942750453948},{"word":"got","start":51.204998,"end":51.364998,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.11064445972442628},{"word":"his","start":51.364998,"end":51.605,"confidence":1.0,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.006454121321439743},{"word":"address","start":51.605,"end":52.105,"confidence":1.0,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.0485784113407135},{"word":"thank","start":53.285,"end":53.605,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.34648433327674866},{"word":"you","start":53.605,"end":54.085,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.26032623648643494},{"word":"bye","start":54.085,"end":54.585,"confidence":0.99658203,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.24383115768432617}],"paragraphs":{"transcript":"\nGood afternoon. Magic Mobility. Robin speaking. I can take a message for you. Who's calling?\n\nI'll have to check if you wanna hold the line. Sorry. What was the company? Bitulance AI. Hang on a sec.\n\nNo. He's not at his desk at the moment. I can take a message or you can email him. Have you got his address? Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.1999999,"sentiment":"positive","sentiment_score":0.4095352441072464},{"text":"Magic Mobility.","start":1.1999999,"end":2.1,"sentiment":"positive","sentiment_score":0.40634146332740784},{"text":"Robin speaking.","start":2.1599998,"end":3.06,"sentiment":"neutral","sentiment_score":0.2069520577788353},{"text":"I can take a message for you.","start":9.5199995,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.0775232772741999},{"text":"Who's calling?","start":11.5199995,"end":12.42,"sentiment":"neutral","sentiment_score":0.01909918850287795}],"sentiment":"neutral","sentiment_score":0.17510125655680894,"num_words":15,"start":0.56,"end":12.42},{"sentences":[{"text":"I'll have to check if you wanna hold the line.","start":18.775,"end":20.855,"sentiment":"neutral","sentiment_score":-0.07628419324755668},{"text":"Sorry.","start":20.855,"end":21.175,"sentiment":"neutral","sentiment_score":-0.06281190365552902},{"text":"What was the company?","start":21.175,"end":22.235,"sentiment":"neutral","sentiment_score":-0.0309569020755589},{"text":"Bitulance AI.","start":25.654999,"end":27.755,"sentiment":"neutral","sentiment_score":-0.004508301615715027},{"text":"Hang on a sec.","start":28.294998,"end":29.355,"sentiment":"neutral","sentiment_score":-0.012950618285685778}],"sentiment":"neutral","sentiment_score":-0.048109548609881175,"num_words":21,"start":18.775,"end":29.355},{"sentences":[{"text":"No.","start":44.005,"end":44.325,"sentiment":"neutral","sentiment_score":-0.21135282516479492},{"text":"He's not at his desk at the moment.","start":44.325,"end":45.845,"sentiment":"neutral","sentiment_score":-0.27187812328338623},{"text":"I can take a message or you can email him.","start":45.845,"end":48.425,"sentiment":"neutral","sentiment_score":-0.07887843661010266},{"text":"Have you got his address?","start":50.805,"end":52.105,"sentiment":"neutral","sentiment_score":0.05851749889552593},{"text":"Thank you.","start":53.285,"end":54.085,"sentiment":"neutral","sentiment_score":0.3034052848815918}],"sentiment":"neutral","sentiment_score":-0.087529388972773,"num_words":26,"start":44.005,"end":54.085},{"sentences":[{"text":"Bye.","start":54.085,"end":54.585,"sentiment":"neutral","sentiment_score":0.24383115768432617}],"sentiment":"neutral","sentiment_score":0.24383115768432617,"num_words":1,"start":54.085,"end":54.585}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. Magic Mobility. Robin speaking.\n\nChannel 0: Yes, dear. Good afternoon. I'm looking for Gary.\n\nChannel 1: I can take a message for you. Who's calling?\n\nChannel 0: Mary from Vigilance AI. Is he available to speak with?\n\nChannel 1: I'll have to check if you wanna hold the line. Sorry. What was the company?\n\nChannel 0: Vigilance AI?\n\nChannel 1: Bitulance AI. Hang on a sec.\n\nChannel 0: Thank you.\n\nChannel 1: No. He's not at his desk at the moment. I can take a message or you can email him.\n\nChannel 0: Sure. I'll just drop an email to him.\n\nChannel 1: Have\n\nChannel 0: Thank\n\nChannel 1: you got\n\nChannel 0: you.\n\nChannel 1: his address?\n\nChannel 0: Yes.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.1999999,"sentiment":"positive","sentiment_score":0.4095352441072464},{"text":"Magic Mobility.","start":1.1999999,"end":2.1,"sentiment":"positive","sentiment_score":0.40634146332740784},{"text":"Robin speaking.","start":2.1599998,"end":3.06,"sentiment":"neutral","sentiment_score":0.2069520577788353}],"sentiment":"positive","sentiment_score":0.34094292173782986,"channel":1,"num_words":6,"start":0.56,"end":3.06},{"sentences":[{"text":"Yes, dear.","start":4.0,"end":4.72,"sentiment":"neutral","sentiment_score":0.3135959208011627},{"text":"Good afternoon.","start":4.72,"end":5.44,"sentiment":"positive","sentiment_score":0.3628128170967102},{"text":"I'm looking for Gary.","start":5.44,"end":6.74,"sentiment":"neutral","sentiment_score":0.08448259346187115}],"sentiment":"neutral","sentiment_score":0.2113434812054038,"channel":0,"num_words":8,"start":4.0,"end":6.74},{"sentences":[{"text":"I can take a message for you.","start":9.5199995,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.0775232772741999},{"text":"Who's calling?","start":11.5199995,"end":12.42,"sentiment":"neutral","sentiment_score":0.01909918850287795}],"sentiment":"neutral","sentiment_score":0.06454014643612835,"channel":1,"num_words":9,"start":9.5199995,"end":12.42},{"sentences":[{"text":"Mary from Vigilance AI.","start":13.385,"end":16.185,"sentiment":"neutral","sentiment_score":0.0354968523606658},{"text":"Is he available to speak with?","start":16.185,"end":18.045,"sentiment":"neutral","sentiment_score":0.004841806211819251}],"sentiment":"neutral","sentiment_score":0.01710382467135787,"channel":0,"num_words":10,"start":13.385,"end":18.045},{"sentences":[{"text":"I'll have to check if you wanna hold the line.","start":18.775,"end":20.855,"sentiment":"neutral","sentiment_score":-0.07628419324755668},{"text":"Sorry.","start":20.855,"end":21.175,"sentiment":"neutral","sentiment_score":-0.06281190365552902},{"text":"What was the company?","start":21.175,"end":22.235,"sentiment":"neutral","sentiment_score":-0.0309569020755589}],"sentiment":"neutral","sentiment_score":-0.0632987629622221,"channel":1,"num_words":15,"start":18.775,"end":22.235},{"sentences":[{"text":"Vigilance AI?","start":23.064999,"end":24.845,"sentiment":"neutral","sentiment_score":-0.0033744015963748097}],"sentiment":"neutral","sentiment_score":-0.0033744015963748097,"channel":0,"num_words":2,"start":23.064999,"end":24.845},{"sentences":[{"text":"Bitulance AI.","start":25.654999,"end":27.755,"sentiment":"neutral","sentiment_score":-0.004508301615715027},{"text":"Hang on a sec.","start":28.294998,"end":29.355,"sentiment":"neutral","sentiment_score":-0.012950618285685778}],"sentiment":"neutral","sentiment_score":-0.01013651272902886,"channel":1,"num_words":6,"start":25.654999,"end":29.355},{"sentences":[{"text":"Thank you.","start":30.15,"end":30.97,"sentiment":"neutral","sentiment_score":0.20606210827827454}],"sentiment":"neutral","sentiment_score":0.20606210827827454,"channel":0,"num_words":2,"start":30.15,"end":30.97},{"sentences":[{"text":"No.","start":44.005,"end":44.325,"sentiment":"neutral","sentiment_score":-0.21135282516479492},{"text":"He's not at his desk at the moment.","start":44.325,"end":45.845,"sentiment":"neutral","sentiment_score":-0.27187812328338623},{"text":"I can take a message or you can email him.","start":45.845,"end":48.425,"sentiment":"neutral","sentiment_score":-0.07887843661010266}],"sentiment":"neutral","sentiment_score":-0.16711379881752164,"channel":1,"num_words":19,"start":44.005,"end":48.425},{"sentences":[{"text":"Sure.","start":48.795,"end":49.195,"sentiment":"neutral","sentiment_score":0.04139889776706696},{"text":"I'll just drop an email to him.","start":49.195,"end":51.035,"sentiment":"neutral","sentiment_score":0.04886392690241337}],"sentiment":"neutral","sentiment_score":0.04793079826049507,"channel":0,"num_words":8,"start":48.795,"end":51.035},{"sentences":[{"text":"Have","start":50.805,"end":51.045,"sentiment":"neutral","sentiment_score":0.016981074586510658}],"sentiment":"neutral","sentiment_score":0.016981074586510658,"channel":1,"num_words":1,"start":50.805,"end":51.045},{"sentences":[{"text":"Thank","start":51.035,"end":51.355,"sentiment":"neutral","sentiment_score":0.1532921940088272}],"sentiment":"neutral","sentiment_score":0.1532921940088272,"channel":0,"num_words":1,"start":51.035,"end":51.355},{"sentences":[{"text":"you got","start":51.045,"end":51.364998,"sentiment":"neutral","sentiment_score":0.11028694361448288}],"sentiment":"neutral","sentiment_score":0.11028694361448288,"channel":1,"num_words":2,"start":51.045,"end":51.364998},{"sentences":[{"text":"you.","start":51.355,"end":51.855,"sentiment":"neutral","sentiment_score":0.07482395321130753}],"sentiment":"neutral","sentiment_score":0.07482395321130753,"channel":0,"num_words":1,"start":51.355,"end":51.855},{"sentences":[{"text":"his address?","start":51.364998,"end":52.105,"sentiment":"neutral","sentiment_score":0.027516266331076622}],"sentiment":"neutral","sentiment_score":0.027516266331076622,"channel":1,"num_words":2,"start":51.364998,"end":52.105},{"sentences":[{"text":"Yes.","start":52.715,"end":53.215,"sentiment":"neutral","sentiment_score":0.0800337865948677}],"sentiment":"neutral","sentiment_score":0.0800337865948677,"channel":0,"num_words":1,"start":52.715,"end":53.215},{"sentences":[{"text":"Thank you.","start":53.285,"end":54.085,"sentiment":"neutral","sentiment_score":0.3034052848815918},{"text":"Bye.","start":54.085,"end":54.585,"sentiment":"neutral","sentiment_score":0.24383115768432617}],"sentiment":"neutral","sentiment_score":0.28354724248250324,"channel":1,"num_words":3,"start":53.285,"end":54.585},{"sentences":[{"text":"Thank you.","start":54.395,"end":55.215,"sentiment":"neutral","sentiment_score":0.3300148919224739}],"sentiment":"neutral","sentiment_score":0.3300148919224739,"channel":0,"num_words":2,"start":54.395,"end":55.215}]},"summary":{"result":"success","short":"A representative from magic Mobility named Robin answers the phone and asks for Gary. The caller, Mary fromGenerationance AI, asks if Gary is available to speak with and offers to take a message or email him. Robin takes a message and asks for Gary's address, and Mary thanks her and ends the call."},"intents":{"segments":[{"text":"I'm looking for Gary. I can take a message for you. Who's calling?","start_word":10,"end_word":22,"intents":[{"intent":"Contact gary","confidence_score":0.061594937}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Magic Mobility.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.39629989862442017},{"text":"Robin speaking. Yes, dear.","start_word":4,"end_word":7,"sentiment":"neutral","sentiment_score":0.2687492370605469},{"text":"Good afternoon.","start_word":8,"end_word":9,"sentiment":"positive","sentiment_score":0.3455325961112976},{"text":"I'm looking for Gary. I can take a message for you. Who's calling? Mary from Vigilance AI. Is he available to speak with? I'll have to check if you wanna hold the line. Sorry. What was the company? Vigilance AI? Bitulance AI. Hang on a sec. Thank you. No. He's not at his desk at the moment. I can take a message or you can email him. Sure. I'll just drop an email to him. Have Thank you got you. his address? Yes. Thank you. Bye.","start_word":10,"end_word":95,"sentiment":"neutral","sentiment_score":-0.00354413827881217},{"text":"Thank you.","start_word":96,"end_word":97,"sentiment":"positive","sentiment_score":0.378417432308197}],"average":{"sentiment":"neutral","sentiment_score":0.03949051661207186}}}}