{"metadata":{"transaction_key":"deprecated","request_id":"01a07a98-da64-71a0-8e95-6437dc08aafe","sha256":"eec7981d7bbf61cc36ca0ea3b3a387944d29bad544997cd2f1f982afe1f97bc7","created":"2026-09-07T06:40:35.584Z","duration":32.68794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":128,"output_tokens":69},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":149,"output_tokens":149},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":149,"output_tokens":14}},"results":{"channels":[{"alternatives":[{"transcript":"Could I have this message for Michael? Michael, my name is Raul. Raul from TechnoWand, t c h n o, TechnoWand, w for whiskey, a for alpha, n for Nelly, t for delta, TechnoWand. 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I have this message for Michael? 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You've rang Mark Benin. I'm sorry I can't take your call right now. But if you leave your name and the number, I'll come back to you as soon as possible. Thank you.\n\nBye. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.28,"sentiment":"neutral","sentiment_score":0.08660165220499039},{"text":"You've rang Mark Benin.","start":3.28,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.06681190431118011},{"text":"I'm sorry I can't take your call right now.","start":4.3199997,"end":5.68,"sentiment":"neutral","sentiment_score":-0.30812717311912113},{"text":"But if you leave your name and the number, I'll come back to you as soon as possible.","start":5.68,"end":8.559999,"sentiment":"neutral","sentiment_score":0.07391674237118827},{"text":"Thank you.","start":8.559999,"end":9.04,"sentiment":"positive","sentiment_score":0.47829172015190125}],"sentiment":"neutral","sentiment_score":-0.0038885436952114105,"num_words":34,"start":2.8799999,"end":9.04},{"sentences":[{"text":"Bye.","start":9.04,"end":9.54,"sentiment":"neutral","sentiment_score":0.2085621207952499},{"text":"Please leave a detailed message after the tone.","start":10.8,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.041086547542363405},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":13.415,"end":17.195,"sentiment":"neutral","sentiment_score":-0.019126390293240546}],"sentiment":"neutral","sentiment_score":-0.016959421414261062,"num_words":24,"start":9.04,"end":17.195}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've rang Mark Benin. I'm sorry I can't take your call right now. But if you leave your name and the number, I'll come back to you as soon as possible. Thank you.\n\nBye. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.\n\nChannel 0: Could I have this message for Michael? Michael, my name is Raul. Raul from TechnoWand, t c h n o, TechnoWand, w for whiskey, a for alpha, n for Nelly, t for delta, TechnoWand. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.28,"sentiment":"neutral","sentiment_score":0.08660165220499039},{"text":"You've rang Mark Benin.","start":3.28,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.06681190431118011},{"text":"I'm sorry I can't take your call right now.","start":4.3199997,"end":5.68,"sentiment":"neutral","sentiment_score":-0.30812717311912113},{"text":"But if you leave your name and the number, I'll come back to you as soon as possible.","start":5.68,"end":8.559999,"sentiment":"neutral","sentiment_score":0.07391674237118827},{"text":"Thank you.","start":8.559999,"end":9.04,"sentiment":"positive","sentiment_score":0.47829172015190125}],"sentiment":"neutral","sentiment_score":-0.0038885436952114105,"channel":1,"num_words":34,"start":2.8799999,"end":9.04},{"sentences":[{"text":"Bye.","start":9.04,"end":9.54,"sentiment":"neutral","sentiment_score":0.2085621207952499},{"text":"Please leave a detailed message after the tone.","start":10.8,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.041086547542363405},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":13.415,"end":17.195,"sentiment":"neutral","sentiment_score":-0.019126390293240546}],"sentiment":"neutral","sentiment_score":-0.016959421414261062,"channel":1,"num_words":24,"start":9.04,"end":17.195},{"sentences":[{"text":"Could I have this message for Michael?","start":19.005,"end":20.625,"sentiment":"neutral","sentiment_score":0.02559570489185197},{"text":"Michael, my name is Raul.","start":21.262875,"end":22.802876,"sentiment":"neutral","sentiment_score":0.06086537763476372},{"text":"Raul from TechnoWand, t c h n o, TechnoWand, w for whiskey, a for alpha, n for Nelly, t for delta, TechnoWand.","start":22.942875,"end":30.622875,"sentiment":"neutral","sentiment_score":0.07551732329143719},{"text":"Thank you.","start":30.622875,"end":31.362875,"sentiment":"positive","sentiment_score":0.4460670202970505}],"sentiment":"neutral","sentiment_score":0.08436144376173615,"channel":0,"num_words":36,"start":19.005,"end":31.362875}]},"summary":{"result":"success","short":"The customer, Mark MS Andy, is not available to answer the phone and has an answering machine on the answering machine for him to leave a message. The machine provides options for him to leave a message or to press one for more options. The customer leaves a message for Michael Andy from TechnoWand, providing his name and contact information."},"intents":{"segments":[{"text":"You've rang Mark Benin. I'm sorry I can't take your call right now. But if you leave your name and the number, I'll come back to you as soon as possible. Thank you.","start_word":1,"end_word":33,"intents":[{"intent":"Request callback","confidence_score":0.0072569344}]},{"text":"Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options. Could I have this message for Michael? Michael, my name is Raul. Raul from TechnoWand, t c h n o, TechnoWand, w for whiskey, a for alpha, n for Nelly, t for delta, TechnoWand. Thank you.","start_word":35,"end_word":93,"intents":[{"intent":"Leave message","confidence_score":0.11800877},{"intent":"Record message","confidence_score":0.56983906}]},{"text":"Michael, my name is Raul. Raul from TechnoWand, t c h n o, TechnoWand, w for whiskey, a for alpha, n for Nelly, t for delta, TechnoWand. Thank you.","start_word":65,"end_word":93,"intents":[{"intent":"Provide name","confidence_score":0.179071}]}]},"sentiments":{"segments":[{"text":"Hi. You've rang Mark Benin. I'm sorry I can't take your call right now. But if you leave your name and the number, I'll come back to you as soon as possible.","start_word":0,"end_word":31,"sentiment":"neutral","sentiment_score":-0.030867338180541992},{"text":"Thank you.","start_word":32,"end_word":33,"sentiment":"positive","sentiment_score":0.4626360833644867},{"text":"Bye. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options. Could I have this message for Michael? Michael, my name is Raul. Raul from TechnoWand, t c h n o, TechnoWand, w for whiskey, a for alpha, n for Nelly, t for delta, TechnoWand.","start_word":34,"end_word":91,"sentiment":"neutral","sentiment_score":0.04866628348827362},{"text":"Thank you.","start_word":92,"end_word":93,"sentiment":"positive","sentiment_score":0.5120093822479248}],"average":{"sentiment":"neutral","sentiment_score":0.04070873068483083}}}}