{"metadata":{"transaction_key":"deprecated","request_id":"019eaaa5-7f7a-7ee2-ae68-997c56618df5","sha256":"8ad6831bafdd3bb0ca0b53b00ffd3820eefab950c60b38c7cee2667a88db0c4d","created":"2026-06-09T04:30:34.444Z","duration":15.3359375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":43},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Welcome to the voice mail system. To access your messages, enter your full phone number, then press hash. Or to leave a message, enter the full phone number of the person you're calling.","confidence":0.9996511,"words":[{"word":"welcome","start":0.32,"end":0.56,"confidence":0.6919365,"punctuated_word":"Welcome","sentiment":"positive","sentiment_score":0.46322470903396606},{"word":"to","start":0.56,"end":0.71999997,"confidence":0.9958295,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5901100039482117},{"word":"the","start":0.71999997,"end":0.88,"confidence":0.9997099,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5353036522865295},{"word":"voice","start":0.88,"end":1.12,"confidence":0.99107087,"punctuated_word":"voice","sentiment":"positive","sentiment_score":0.4282577633857727},{"word":"mail","start":1.12,"end":1.4399999,"confidence":0.99973685,"punctuated_word":"mail","sentiment":"neutral","sentiment_score":0.3044317066669464},{"word":"system","start":1.4399999,"end":1.9399999,"confidence":0.99948066,"punctuated_word":"system.","sentiment":"positive","sentiment_score":0.434550404548645},{"word":"to","start":2.1599998,"end":2.3999999,"confidence":0.9997116,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.2723592221736908},{"word":"access","start":2.3999999,"end":2.8,"confidence":0.9999248,"punctuated_word":"access","sentiment":"neutral","sentiment_score":0.04093286395072937},{"word":"your","start":2.8,"end":2.96,"confidence":0.99989915,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.19530843198299408},{"word":"messages","start":2.96,"end":3.46,"confidence":0.9996049,"punctuated_word":"messages,","sentiment":"neutral","sentiment_score":0.09728920459747314},{"word":"enter","start":3.84,"end":4.08,"confidence":0.9996511,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.00038008391857147217},{"word":"your","start":4.08,"end":4.3199997,"confidence":0.99988353,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1260194629430771},{"word":"full","start":4.3199997,"end":4.64,"confidence":0.9993691,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.1071273535490036},{"word":"phone","start":4.64,"end":4.88,"confidence":0.99963367,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.05023953318595886},{"word":"number","start":4.88,"end":5.38,"confidence":0.9544619,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.01111544668674469},{"word":"then","start":5.7599998,"end":6.0,"confidence":0.99981385,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.10012602061033248},{"word":"press","start":6.0,"end":6.3199997,"confidence":0.9998975,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.04883098602294922},{"word":"hash","start":6.3199997,"end":6.8199997,"confidence":0.9057856,"punctuated_word":"hash.","sentiment":"neutral","sentiment_score":0.030065571889281273},{"word":"or","start":7.2,"end":7.7,"confidence":0.99787736,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.021229416131973267},{"word":"to","start":7.7599998,"end":7.9199996,"confidence":0.9788006,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01977883279323578},{"word":"leave","start":7.9199996,"end":8.16,"confidence":0.9999734,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.06262058019638062},{"word":"a","start":8.16,"end":8.24,"confidence":0.99963105,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05183319374918938},{"word":"message","start":8.24,"end":8.74,"confidence":0.99951756,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.033299773931503296},{"word":"enter","start":8.96,"end":9.28,"confidence":0.9998128,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.04281642287969589},{"word":"the","start":9.28,"end":9.44,"confidence":0.9998258,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.046845972537994385},{"word":"full","start":9.44,"end":9.84,"confidence":0.99950373,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.04873916506767273},{"word":"phone","start":9.84,"end":10.08,"confidence":0.99957687,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.012379318475723268},{"word":"number","start":10.08,"end":10.48,"confidence":0.9998318,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.007688157260417938},{"word":"of","start":10.48,"end":10.639999,"confidence":0.9999347,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03267200291156769},{"word":"the","start":10.639999,"end":10.8,"confidence":0.9999069,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02212183177471161},{"word":"person","start":10.8,"end":11.12,"confidence":0.99998224,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.036029696464538574},{"word":"you're","start":11.12,"end":11.44,"confidence":0.99842846,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.033136166632175446},{"word":"calling","start":11.44,"end":11.94,"confidence":0.9998381,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":0.0046229613944888115}],"paragraphs":{"transcript":"\nWelcome to the voice mail system. To access your messages, enter your full phone number, then press hash. Or to leave a message, enter the full phone number of the person you're calling.","paragraphs":[{"sentences":[{"text":"Welcome to the voice mail system.","start":0.32,"end":1.9399999,"sentiment":"positive","sentiment_score":0.4593130399783452},{"text":"To access your messages, enter your full phone number, then press hash.","start":2.1599998,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.07161852080995838},{"text":"Or to leave a message, enter the full phone number of the person you're calling.","start":7.2,"end":11.94,"sentiment":"neutral","sentiment_score":-0.0027801429852843283}],"sentiment":"neutral","sentiment_score":0.10829085893364566,"num_words":33,"start":0.32,"end":11.94}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to the voice mail system. To access your messages, enter your full phone number, then press hash. Or to leave a message, enter the full phone number of the person you're calling.","paragraphs":[{"sentences":[{"text":"Welcome to the voice mail system.","start":0.32,"end":1.9399999,"sentiment":"positive","sentiment_score":0.4593130399783452},{"text":"To access your messages, enter your full phone number, then press hash.","start":2.1599998,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.07161852080995838},{"text":"Or to leave a message, enter the full phone number of the person you're calling.","start":7.2,"end":11.94,"sentiment":"neutral","sentiment_score":-0.0027801429852843283}],"sentiment":"neutral","sentiment_score":0.10829085893364566,"channel":1,"num_words":33,"start":0.32,"end":11.94}]},"summary":{"result":"success","short":"Welcome to the voice mail system. To access your messages, enter your full phone number, then press hash. Or to leave a message, enter the full phone number of the person you're calling."},"intents":{"segments":[{"text":"Or to leave a message, enter the full phone number of the person you're calling.","start_word":18,"end_word":32,"intents":[{"intent":"Access and leave a message","confidence_score":0.012080262}]}]},"sentiments":{"segments":[{"text":"Welcome to the voice mail system.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.4557755589485169},{"text":"To access your messages, enter your full phone number, then press hash. Or to leave a message, enter the full phone number of the person you're calling.","start_word":6,"end_word":32,"sentiment":"neutral","sentiment_score":0.02672642469406128}],"average":{"sentiment":"neutral","sentiment_score":0.09657161180363144}}}}