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Hi, John. Hi. Good day to you, John. It's Andrew from Video and Say Hi.\n\nJohn, did I caught you in a bad time? Oh, Vision AI. If you remember, John, we have actually spoken a month ago. And at the time, you were busy, mate, so I sent you some information about our compliance ready AI MDR platform. Yeah.\n\nAnd I just wanted to follow-up and see if now might be a better time to schedule a quick demo, John. Oh, so you're you're not in High Broaders, Australia anymore? Oh, I'm really sorry to hear about that. Oh, gotcha. You know what?\n\nI'm going to do that, John. I I just wanna thank you for giving me that detail. Well, good luck with you. Right? I'm I'm going to call them and just yeah.\n\nI I just wanna thank you for the time, John. Well, good luck with you, mate. You take care, John. 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Hi. Sorry. Calling from where? Yes. Yes. Yes. I remember that. Unfortunately, it won't be. I'm no longer with the company. No. No. I left last month. Sorry. It yeah. If you if you call the main number and just ask for the compliance manager, they'd probably be able to tell you whether they wanna talk to you directly or whether they can direct you to the right person. The last time I spoke to the team was a couple of days ago. They still haven't replaced my position. Sorry? Oh, okay. Brilliant. Thank you. Cheers. 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speaking. Hi. Sorry. Calling from where? Yes.\n\nYes. Yes. I remember that. Unfortunately, it won't be. I'm no longer with the company.\n\nNo. No. I left last month. Sorry. It yeah.\n\nIf you if you call the main number and just ask for the compliance manager, they'd probably be able to tell you whether they wanna talk to you directly or whether they can direct you to the right person. The last time I spoke to the team was a couple of days ago. They still haven't replaced my position. Sorry? Oh, okay.\n\nBrilliant. Thank you. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"John speaking.","start":0.39999998,"end":1.14,"sentiment":"neutral","sentiment_score":-0.0018003096338361502},{"text":"Hi.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.14567182958126068},{"text":"Sorry.","start":13.759999,"end":14.259999,"sentiment":"neutral","sentiment_score":-0.17893850803375244},{"text":"Calling from where?","start":14.48,"end":15.375,"sentiment":"neutral","sentiment_score":-0.08688021451234818},{"text":"Yes.","start":30.19,"end":30.51,"sentiment":"neutral","sentiment_score":0.03806397318840027}],"sentiment":"neutral","sentiment_score":-0.03243049600860104,"num_words":8,"start":0.39999998,"end":30.51},{"sentences":[{"text":"Yes.","start":30.51,"end":30.67,"sentiment":"neutral","sentiment_score":0.03760068863630295},{"text":"Yes.","start":30.67,"end":30.91,"sentiment":"neutral","sentiment_score":0.036762818694114685},{"text":"I remember that.","start":30.91,"end":31.810001,"sentiment":"neutral","sentiment_score":0.02101273151735465},{"text":"Unfortunately, it won't be.","start":38.83,"end":40.43,"sentiment":"neutral","sentiment_score":-0.285587802529335},{"text":"I'm no longer with the company.","start":40.43,"end":42.05,"sentiment":"neutral","sentiment_score":-0.22460216780503592}],"sentiment":"neutral","sentiment_score":-0.15683750100433827,"num_words":15,"start":30.51,"end":42.05},{"sentences":[{"text":"No.","start":47.845,"end":48.085,"sentiment":"neutral","sentiment_score":-0.10895028710365295},{"text":"No.","start":48.085,"end":48.405,"sentiment":"neutral","sentiment_score":-0.1278270035982132},{"text":"I left last month.","start":48.405,"end":49.705,"sentiment":"neutral","sentiment_score":-0.12127415277063845},{"text":"Sorry.","start":52.405,"end":52.905,"sentiment":"neutral","sentiment_score":-0.2109550833702087},{"text":"It yeah.","start":53.605,"end":54.485,"sentiment":"neutral","sentiment_score":-0.05940626561641693}],"sentiment":"neutral","sentiment_score":-0.11684905737638474,"num_words":9,"start":47.845,"end":54.485},{"sentences":[{"text":"If you if you call the main number and just ask for the compliance manager, they'd probably be able to tell you whether they wanna talk to you directly or whether they can direct you to the right person.","start":54.485,"end":67.32,"sentiment":"neutral","sentiment_score":-0.019824430800210208},{"text":"The last time I spoke to the team was a couple of days ago.","start":67.62,"end":70.58,"sentiment":"neutral","sentiment_score":-0.18441233677523478},{"text":"They still haven't replaced my position.","start":70.58,"end":72.44,"sentiment":"neutral","sentiment_score":-0.27000245203574497},{"text":"Sorry?","start":82.715,"end":83.215,"sentiment":"neutral","sentiment_score":-0.016589583829045296},{"text":"Oh, okay.","start":87.035,"end":87.515,"sentiment":"neutral","sentiment_score":0.09131330996751785}],"sentiment":"neutral","sentiment_score":-0.07756295471241878,"num_words":62,"start":54.485,"end":87.515},{"sentences":[{"text":"Brilliant.","start":87.515,"end":87.96,"sentiment":"neutral","sentiment_score":0.31437093019485474},{"text":"Thank you.","start":94.44,"end":95.08,"sentiment":"positive","sentiment_score":0.41253750026226044},{"text":"Cheers.","start":95.08,"end":95.56,"sentiment":"positive","sentiment_score":0.39099234342575073},{"text":"Bye.","start":95.56,"end":96.06,"sentiment":"neutral","sentiment_score":0.1433798372745514}],"sentiment":"positive","sentiment_score":0.3347636222839355,"num_words":5,"start":87.515,"end":96.06}]}}]}],"paragraphs":{"transcript":"\nChannel 1: John speaking.\n\nChannel 0: Oh, hi. Hi, John.\n\nChannel 1: Hi.\n\nChannel 0: Hi. Good day to you, John. It's Andrew from Video and Say Hi. John, did I caught you in a bad time?\n\nChannel 1: Sorry. Calling from where?\n\nChannel 0: Oh, Vision AI. If you remember, John, we have actually spoken a month ago. And at the time, you were busy, mate, so I sent you some information about our compliance ready AI MDR platform.\n\nChannel 1: Yes. Yes. Yes. I remember that.\n\nChannel 0: Yeah. And I just wanted to follow-up and see if now might be a better time to schedule a quick demo, John.\n\nChannel 1: Unfortunately, it won't be. I'm no longer with the company.\n\nChannel 0: Oh, so you're you're not in High Broaders, Australia anymore?\n\nChannel 1: No. No. I left last month.\n\nChannel 0: Oh, I'm really\n\nChannel 1: Sorry.\n\nChannel 0: sorry to hear about that.\n\nChannel 1: It yeah. If you if you call the main number and just ask for the compliance manager, they'd probably be able to tell you whether they wanna talk to you directly or whether they can direct you to the right person. The last time I spoke to the team was a couple of days ago. They still haven't replaced my position.\n\nChannel 0: Oh, gotcha. You know what? I'm going to do that, John. I I just wanna thank you for giving me that detail. Well, good luck with you.\n\nRight?\n\nChannel 1: Sorry?\n\nChannel 0: I'm I'm going to call them and\n\nChannel 1: Oh, okay.\n\nChannel 0: just\n\nChannel 1: Brilliant.\n\nChannel 0: yeah. I I just wanna thank you for the time, John. Well, good luck with you, mate. You take care, John. Bye.\n\nChannel 1: Thank you. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"John speaking.","start":0.39999998,"end":1.14,"sentiment":"neutral","sentiment_score":-0.0018003096338361502}],"sentiment":"neutral","sentiment_score":-0.0018003096338361502,"channel":1,"num_words":2,"start":0.39999998,"end":1.14},{"sentences":[{"text":"Oh, hi.","start":4.24,"end":4.88,"sentiment":"neutral","sentiment_score":0.042952219024300575},{"text":"Hi, John.","start":4.88,"end":5.7,"sentiment":"neutral","sentiment_score":0.08667067438364029}],"sentiment":"neutral","sentiment_score":0.06481144670397043,"channel":0,"num_words":4,"start":4.24,"end":5.7},{"sentences":[{"text":"Hi.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.14567182958126068}],"sentiment":"neutral","sentiment_score":0.14567182958126068,"channel":1,"num_words":1,"start":5.92,"end":6.42},{"sentences":[{"text":"Hi.","start":7.52,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.20881542563438416},{"text":"Good day to you, John.","start":7.8399997,"end":9.2,"sentiment":"positive","sentiment_score":0.37862072587013246},{"text":"It's Andrew from Video and Say Hi.","start":9.2,"end":11.62,"sentiment":"neutral","sentiment_score":0.12756210858268396},{"text":"John, did I caught you in a bad time?","start":11.679999,"end":13.62,"sentiment":"neutral","sentiment_score":-0.19364383071660995}],"sentiment":"neutral","sentiment_score":0.05691178811883384,"channel":0,"num_words":22,"start":7.52,"end":13.62},{"sentences":[{"text":"Sorry.","start":13.759999,"end":14.259999,"sentiment":"neutral","sentiment_score":-0.17893850803375244},{"text":"Calling from where?","start":14.48,"end":15.375,"sentiment":"neutral","sentiment_score":-0.08688021451234818}],"sentiment":"neutral","sentiment_score":-0.10989478789269924,"channel":1,"num_words":4,"start":13.759999,"end":15.375},{"sentences":[{"text":"Oh, Vision AI.","start":16.635,"end":18.335,"sentiment":"neutral","sentiment_score":-0.013965583716829618},{"text":"If you remember, John, we have actually spoken a month ago.","start":19.035,"end":22.415,"sentiment":"neutral","sentiment_score":-0.002627220004796982},{"text":"And at the time, you were busy, mate, so I sent you some information about our compliance ready AI MDR platform.","start":22.795,"end":30.175,"sentiment":"neutral","sentiment_score":0.02582416468344274}],"sentiment":"neutral","sentiment_score":0.013471751061401197,"channel":0,"num_words":35,"start":16.635,"end":30.175},{"sentences":[{"text":"Yes.","start":30.19,"end":30.51,"sentiment":"neutral","sentiment_score":0.03806397318840027},{"text":"Yes.","start":30.51,"end":30.67,"sentiment":"neutral","sentiment_score":0.03760068863630295},{"text":"Yes.","start":30.67,"end":30.91,"sentiment":"neutral","sentiment_score":0.036762818694114685},{"text":"I remember that.","start":30.91,"end":31.810001,"sentiment":"neutral","sentiment_score":0.02101273151735465}],"sentiment":"neutral","sentiment_score":0.02924427917848031,"channel":1,"num_words":6,"start":30.19,"end":31.810001},{"sentences":[{"text":"Yeah.","start":32.5,"end":32.739998,"sentiment":"neutral","sentiment_score":0.03673916682600975},{"text":"And I just wanted to follow-up and see if now might be a better time to schedule a quick demo, John.","start":32.739998,"end":37.96,"sentiment":"neutral","sentiment_score":0.05847527494742757}],"sentiment":"neutral","sentiment_score":0.057487270032817665,"channel":0,"num_words":22,"start":32.5,"end":37.96},{"sentences":[{"text":"Unfortunately, it won't be.","start":38.83,"end":40.43,"sentiment":"neutral","sentiment_score":-0.285587802529335},{"text":"I'm no longer with the company.","start":40.43,"end":42.05,"sentiment":"neutral","sentiment_score":-0.22460216780503592}],"sentiment":"neutral","sentiment_score":-0.24899642169475555,"channel":1,"num_words":10,"start":38.83,"end":42.05},{"sentences":[{"text":"Oh, so you're you're not in High Broaders, Australia anymore?","start":44.535,"end":48.075,"sentiment":"neutral","sentiment_score":-0.03466173522174358}],"sentiment":"neutral","sentiment_score":-0.03466173522174358,"channel":0,"num_words":10,"start":44.535,"end":48.075},{"sentences":[{"text":"No.","start":47.845,"end":48.085,"sentiment":"neutral","sentiment_score":-0.10895028710365295},{"text":"No.","start":48.085,"end":48.405,"sentiment":"neutral","sentiment_score":-0.1278270035982132},{"text":"I left last month.","start":48.405,"end":49.705,"sentiment":"neutral","sentiment_score":-0.12127415277063845}],"sentiment":"neutral","sentiment_score":-0.12031231696407,"channel":1,"num_words":6,"start":47.845,"end":49.705},{"sentences":[{"text":"Oh, I'm really","start":51.335,"end":52.695,"sentiment":"neutral","sentiment_score":-0.12681366751591364}],"sentiment":"neutral","sentiment_score":-0.12681366751591364,"channel":0,"num_words":3,"start":51.335,"end":52.695},{"sentences":[{"text":"Sorry.","start":52.405,"end":52.905,"sentiment":"neutral","sentiment_score":-0.2109550833702087}],"sentiment":"neutral","sentiment_score":-0.2109550833702087,"channel":1,"num_words":1,"start":52.405,"end":52.905},{"sentences":[{"text":"sorry to hear about that.","start":52.695,"end":54.075,"sentiment":"neutral","sentiment_score":-0.2227497011423111}],"sentiment":"neutral","sentiment_score":-0.2227497011423111,"channel":0,"num_words":5,"start":52.695,"end":54.075},{"sentences":[{"text":"It yeah.","start":53.605,"end":54.485,"sentiment":"neutral","sentiment_score":-0.05940626561641693},{"text":"If you if you call the main number and just ask for the compliance manager, they'd probably be able to tell you whether they wanna talk to you directly or whether they can direct you to the right person.","start":54.485,"end":67.32,"sentiment":"neutral","sentiment_score":-0.019824430800210208},{"text":"The last time I spoke to the team was a couple of days ago.","start":67.62,"end":70.58,"sentiment":"neutral","sentiment_score":-0.18441233677523478},{"text":"They still haven't replaced my position.","start":70.58,"end":72.44,"sentiment":"neutral","sentiment_score":-0.27000245203574497}],"sentiment":"neutral","sentiment_score":-0.08350414359850473,"channel":1,"num_words":61,"start":53.605,"end":72.44},{"sentences":[{"text":"Oh, gotcha.","start":74.035,"end":74.775,"sentiment":"neutral","sentiment_score":-0.020982813090085983},{"text":"You know what?","start":75.075005,"end":75.875,"sentiment":"neutral","sentiment_score":-0.023818451290329296},{"text":"I'm going to do that, John.","start":75.875,"end":77.155,"sentiment":"neutral","sentiment_score":0.06842659413814545},{"text":"I I just wanna thank you for giving me that detail.","start":77.155,"end":79.735,"sentiment":"neutral","sentiment_score":0.2866949181665074},{"text":"Well, good luck with you.","start":80.195,"end":81.235,"sentiment":"neutral","sentiment_score":0.18634531795978546}],"sentiment":"neutral","sentiment_score":0.1623151583114156,"channel":0,"num_words":27,"start":74.035,"end":81.235},{"sentences":[{"text":"Right?","start":81.235,"end":81.735,"sentiment":"neutral","sentiment_score":0.05900433659553528}],"sentiment":"neutral","sentiment_score":0.05900433659553528,"channel":0,"num_words":1,"start":81.235,"end":81.735},{"sentences":[{"text":"Sorry?","start":82.715,"end":83.215,"sentiment":"neutral","sentiment_score":-0.016589583829045296}],"sentiment":"neutral","sentiment_score":-0.016589583829045296,"channel":1,"num_words":1,"start":82.715,"end":83.215},{"sentences":[{"text":"I'm I'm going to call them and","start":85.009995,"end":87.329994,"sentiment":"neutral","sentiment_score":-0.01509767770767212}],"sentiment":"neutral","sentiment_score":-0.01509767770767212,"channel":0,"num_words":7,"start":85.009995,"end":87.329994},{"sentences":[{"text":"Oh, okay.","start":87.035,"end":87.515,"sentiment":"neutral","sentiment_score":0.09131330996751785}],"sentiment":"neutral","sentiment_score":0.09131330996751785,"channel":1,"num_words":2,"start":87.035,"end":87.515},{"sentences":[{"text":"just","start":87.329994,"end":87.829994,"sentiment":"neutral","sentiment_score":0.16616524755954742}],"sentiment":"neutral","sentiment_score":0.16616524755954742,"channel":0,"num_words":1,"start":87.329994,"end":87.829994},{"sentences":[{"text":"Brilliant.","start":87.515,"end":87.96,"sentiment":"neutral","sentiment_score":0.31437093019485474}],"sentiment":"neutral","sentiment_score":0.31437093019485474,"channel":1,"num_words":1,"start":87.515,"end":87.96},{"sentences":[{"text":"yeah.","start":88.53,"end":88.77,"sentiment":"neutral","sentiment_score":0.2117082178592682},{"text":"I I just wanna thank you for the time, John.","start":88.77,"end":91.409996,"sentiment":"positive","sentiment_score":0.3446539893746376},{"text":"Well, good luck with you, mate.","start":91.409996,"end":93.03,"sentiment":"positive","sentiment_score":0.4637175848086675},{"text":"You take care, John.","start":93.09,"end":94.28999,"sentiment":"positive","sentiment_score":0.38646989315748215},{"text":"Bye.","start":94.28999,"end":94.78999,"sentiment":"neutral","sentiment_score":0.25355207920074463}],"sentiment":"positive","sentiment_score":0.3745447851040147,"channel":0,"num_words":22,"start":88.53,"end":94.78999},{"sentences":[{"text":"Thank you.","start":94.44,"end":95.08,"sentiment":"positive","sentiment_score":0.41253750026226044},{"text":"Cheers.","start":95.08,"end":95.56,"sentiment":"positive","sentiment_score":0.39099234342575073},{"text":"Bye.","start":95.56,"end":96.06,"sentiment":"neutral","sentiment_score":0.1433798372745514}],"sentiment":"positive","sentiment_score":0.33986179530620575,"channel":1,"num_words":4,"start":94.44,"end":96.06}]},"summary":{"result":"success","short":"An agent from Video and Say calls a customer named John to follow up on their compliance ready AI MDR platform. John informs the agent that he left the company last month and the agent apologizes for the misunderstanding. The agent thanks John for the detail and plans to call the compliance manager to direct him to the right person."},"intents":{"segments":[{"text":"And I just wanted to follow-up and see if now might be a better time to schedule a quick demo, John.","start_word":75,"end_word":95,"intents":[{"intent":"Schedule demo","confidence_score":0.6327042}]},{"text":"If you if you call the main number and just ask for the compliance manager, they'd probably be able to tell you whether they wanna talk to you directly or whether they can direct you to the right person.","start_word":133,"end_word":171,"intents":[{"intent":"Contact compliance manager","confidence_score":0.12694438}]},{"text":"I I just wanna thank you for the time, John. Well, good luck with you, mate. You take care, John. Bye. Thank you.","start_word":233,"end_word":255,"intents":[{"intent":"Thank john","confidence_score":0.49151906}]}]},"sentiments":{"segments":[{"text":"John speaking. Oh, hi. Hi, John. Hi. Hi.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.0816776305437088},{"text":"Good day to you, John.","start_word":8,"end_word":12,"sentiment":"positive","sentiment_score":0.3797577619552612},{"text":"It's Andrew from Video and Say Hi. John, did I caught you in a bad time? Sorry. Calling from where? Oh, Vision AI. If you remember, John, we have actually spoken a month ago. And at the time, you were busy, mate, so I sent you some information about our compliance ready AI MDR platform. Yes. Yes. Yes. I remember that. Yeah. And I just wanted to follow-up and see if now might be a better time to schedule a quick demo, John. Unfortunately, it won't be. I'm no longer with the company. Oh, so you're you're not in High Broaders, Australia anymore? No. No. I left last month. Oh, I'm really Sorry. sorry to hear about that. It yeah. If you if you call the main number and just ask for the compliance manager, they'd probably be able to tell you whether they wanna talk to you directly or whether they can direct you to the right person. The last time I spoke to the team was a couple of days ago. They still haven't replaced my position. Oh, gotcha. You know what? I'm going to do that, John. I I just wanna thank you for giving me that detail. Well, good luck with you. Right? Sorry? I'm I'm going to call them and Oh, okay. just Brilliant. yeah.","start_word":13,"end_word":232,"sentiment":"neutral","sentiment_score":-0.02372606098651886},{"text":"I I just wanna thank you for the time, John. Well, good luck with you, mate. You take care, John.","start_word":233,"end_word":252,"sentiment":"positive","sentiment_score":0.3926343023777008},{"text":"Bye.","start_word":253,"end_word":253,"sentiment":"neutral","sentiment_score":0.25355207920074463},{"text":"Thank you. Cheers.","start_word":254,"end_word":256,"sentiment":"positive","sentiment_score":0.3979299068450928},{"text":"Bye.","start_word":257,"end_word":257,"sentiment":"neutral","sentiment_score":0.1903621256351471}],"average":{"sentiment":"neutral","sentiment_score":0.030897748311360676}}}}