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Susan speaking. How may I help you? Yes, sir. Let me let me see if Tim's available for you.\n\nThat's okay. You're welcome. Yes, Andrew. And were you calling from Melbourne, Sydney, or Brisbane? Melbourne?\n\nI saw the security. Alright. Won't be a moment. I'll just see if Tim's available. Thank you.\n\nThank you so much for holding, Andrew. I've tried to put you through to Timmy. She's currently unavailable at the moment. What's your what was your best contact number to arrange a callback? Okay.\n\nNot a problem. It's okay. Have a good day. Okay. 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Susan speaking. How may I help you?\n\nChannel 0: Oh, hi. Yes. My name is Andrew, and I'm trying to get a hold of Tim in the IT department.\n\nChannel 1: Yes, sir. Let me let me see if Tim's available for you.\n\nChannel 0: Thank you.\n\nChannel 1: That's okay. You're welcome. Yes, Andrew. And were you calling from Melbourne, Sydney, or Brisbane?\n\nChannel 0: Oh, Melbourne. I\n\nChannel 1: Melbourne?\n\nChannel 0: represent yep. I represent the company Vigilance AI cybersecurity.\n\nChannel 1: I saw the security.\n\nChannel 0: Mhmm.\n\nChannel 1: Alright. Won't be a moment. I'll just see if Tim's available. Thank you.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Thank you so much for holding, Andrew. I've tried to put you through to Timmy. She's currently unavailable at the moment. What's your what was your best contact number to arrange a callback?\n\nChannel 0: Oh, alright. Well, it's okay. Maybe I'll try to call him back later. 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Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Calling Vanda Mae Consulting.","start":2.3999999,"end":4.02,"sentiment":"neutral","sentiment_score":0.024441257119178772},{"text":"Susan speaking.","start":4.08,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.040627604350447655},{"text":"How may I help you?","start":4.7999997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.07791264951229096}],"sentiment":"neutral","sentiment_score":0.05168940770355138,"channel":1,"num_words":11,"start":2.3999999,"end":5.8599997},{"sentences":[{"text":"Oh, hi.","start":6.56,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.022955458611249924},{"text":"Yes.","start":7.2799997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.030620351433753967},{"text":"My name is Andrew, and I'm trying to get a hold of Tim in the IT 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The agent, Susan, tries to connect Andrew to Tim but is unsuccessful. She tries to call Tim but is unsuccessful and suggests calling back later. The call ends with the agent thanking Andrew for his call and wishing him a good day."},"intents":{"segments":[{"text":"Let me let me see if Tim's available for you. Thank you.","start_word":33,"end_word":44,"intents":[{"intent":"Check availability","confidence_score":0.009539661}]}]},"sentiments":{"segments":[{"text":"Calling Vanda Mae Consulting. Susan speaking. How may I help you? Oh, hi. Yes. My name is Andrew, and I'm trying to get a hold of Tim in the IT department. Yes, sir. Let me let me see if Tim's available for you.","start_word":0,"end_word":42,"sentiment":"neutral","sentiment_score":0.04658808559179306},{"text":"Thank you.","start_word":43,"end_word":44,"sentiment":"positive","sentiment_score":0.3559563159942627},{"text":"That's okay.","start_word":45,"end_word":46,"sentiment":"neutral","sentiment_score":0.28549084067344666},{"text":"You're welcome.","start_word":47,"end_word":48,"sentiment":"positive","sentiment_score":0.364157497882843},{"text":"Yes, Andrew. And were you calling from Melbourne, Sydney, or Brisbane? Oh, Melbourne. I Melbourne? represent yep. I represent the company Vigilance AI cybersecurity. I saw the security. Mhmm. Alright. Won't be a moment. I'll just see if Tim's available. Thank you. Alright. Thank you. Thank you so much for holding, Andrew. I've tried to put you through to Timmy. She's currently unavailable at the moment. What's your what was your best contact number to arrange a callback? Oh, alright. Well, it's okay. Maybe I'll try to call him back later. I tried to call his number directly, but he's probably busy. So, it's all Okay. good. Not Thank a you problem. for yeah. Thank you for It's trying. okay.","start_word":49,"end_word":168,"sentiment":"neutral","sentiment_score":0.031670138239860535},{"text":"You take care. Have a good day.","start_word":169,"end_word":175,"sentiment":"positive","sentiment_score":0.41655656695365906},{"text":"Okay. Bye bye. Bye bye.","start_word":176,"end_word":180,"sentiment":"neutral","sentiment_score":0.1180410534143448}],"average":{"sentiment":"neutral","sentiment_score":0.06459062163894241}}}}