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Hi there. Look. I have an inquiry. I'm traveling overseas to India, and I just want to know if you can help me set up my my Internet on my phone so that I can use my, at least my WhatsApp or how how can you help?\n\nI don't know. I I don't have any idea. I okay. So I need a SIM card or maybe eSIM card where I can have I can have Internet connection while I'm in India, and my current my Australian WhatsApp can run on that. So I I don't know how it works.\n\nMhmm. Alrighty. Thanks.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.04,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.08228316903114319},{"text":"Hi there.","start":5.3599997,"end":6.02,"sentiment":"neutral","sentiment_score":0.0749419741332531},{"text":"Look.","start":6.7999997,"end":7.2,"sentiment":"neutral","sentiment_score":0.05316676199436188},{"text":"I have an inquiry.","start":7.2,"end":8.42,"sentiment":"neutral","sentiment_score":0.040122171863913536},{"text":"I'm traveling overseas to India, and I just want to know if you can help me set up my my Internet on my phone so that I can use my, at least my WhatsApp or how how can you help?","start":8.96,"end":24.565,"sentiment":"neutral","sentiment_score":0.11005553798750042}],"sentiment":"neutral","sentiment_score":0.10100091846349339,"num_words":48,"start":5.04,"end":24.565},{"sentences":[{"text":"I don't know.","start":24.565,"end":25.205,"sentiment":"neutral","sentiment_score":-0.1796029955148697},{"text":"I I don't have any idea.","start":25.205,"end":26.665,"sentiment":"neutral","sentiment_score":-0.3191271324952443},{"text":"I okay.","start":39.45,"end":40.43,"sentiment":"neutral","sentiment_score":0.04368496872484684},{"text":"So I need a SIM card or maybe eSIM card where I can have I can have Internet connection while I'm in India, and my current my Australian WhatsApp can run on that.","start":41.29,"end":57.85,"sentiment":"neutral","sentiment_score":0.008540477843560053},{"text":"So I I don't know how it works.","start":57.85,"end":60.03,"sentiment":"neutral","sentiment_score":-0.07501759007573128}],"sentiment":"neutral","sentiment_score":-0.05162513068912981,"num_words":52,"start":24.565,"end":60.03},{"sentences":[{"text":"Mhmm.","start":70.65,"end":71.15,"sentiment":"neutral","sentiment_score":0.14236868917942047},{"text":"Alrighty.","start":79.565,"end":80.065,"sentiment":"neutral","sentiment_score":0.20777767896652224},{"text":"Thanks.","start":82.925,"end":83.425,"sentiment":"neutral","sentiment_score":0.329730361700058}],"sentiment":"neutral","sentiment_score":0.22662557661533356,"num_words":3,"start":70.65,"end":83.425}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Yeah. Hi there. Look. I have an inquiry. I'm traveling overseas to India, and I just want to know if you can help me set up my my Internet on my phone so that I can use my, at least my WhatsApp or how how can you help?\n\nI don't know. I I don't have any idea.\n\nChannel 0: I understand. Thank you so much for your call. But can you just elaborate what exactly you need? Are you needing an Internet service, a mobile plan services, a travel SIM card?\n\nChannel 1: I okay. So I need a SIM card or maybe eSIM card where I can have I can have Internet connection while I'm in India, and my current my Australian WhatsApp can run on that. So I I don't know how it works.\n\nChannel 0: Okay. Got it. So nothing to worry. We can go ahead and provide you a services, both Internet services and a mobile plan services so\n\nChannel 1: Mhmm.\n\nChannel 0: you can have, like, a WhatsApp. But please be on the line. Let me connect you to our dedicated department who could further assist you. Okay?\n\nChannel 1: Alrighty.\n\nChannel 0: Alright. Thank you so much.\n\nChannel 1: Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.2713366150856018},{"text":"Good afternoon.","start":1.04,"end":1.68,"sentiment":"positive","sentiment_score":0.4396671801805496},{"text":"This is Airtel accounts.","start":1.68,"end":2.8799999,"sentiment":"positive","sentiment_score":0.37367357313632965},{"text":"How may I help you today?","start":2.8799999,"end":4.18,"sentiment":"positive","sentiment_score":0.4027792811393738}],"sentiment":"positive","sentiment_score":0.3893877657560202,"channel":0,"num_words":13,"start":0.71999997,"end":4.18},{"sentences":[{"text":"Yeah.","start":5.04,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.08228316903114319},{"text":"Hi there.","start":5.3599997,"end":6.02,"sentiment":"neutral","sentiment_score":0.0749419741332531},{"text":"Look.","start":6.7999997,"end":7.2,"sentiment":"neutral","sentiment_score":0.05316676199436188},{"text":"I have an inquiry.","start":7.2,"end":8.42,"sentiment":"neutral","sentiment_score":0.040122171863913536},{"text":"I'm traveling overseas to India, and I just want to know if you can help me set up my my Internet on my phone so that I can use my, at least my WhatsApp or how how can you help?","start":8.96,"end":24.565,"sentiment":"neutral","sentiment_score":0.11005553798750042}],"sentiment":"neutral","sentiment_score":0.10100091846349339,"channel":1,"num_words":48,"start":5.04,"end":24.565},{"sentences":[{"text":"I don't know.","start":24.565,"end":25.205,"sentiment":"neutral","sentiment_score":-0.1796029955148697},{"text":"I I don't have any idea.","start":25.205,"end":26.665,"sentiment":"neutral","sentiment_score":-0.3191271324952443}],"sentiment":"neutral","sentiment_score":-0.2726190868351195,"channel":1,"num_words":9,"start":24.565,"end":26.665},{"sentences":[{"text":"I understand.","start":27.36,"end":28.1,"sentiment":"neutral","sentiment_score":-0.13921716809272766},{"text":"Thank you so much for your call.","start":28.16,"end":29.52,"sentiment":"neutral","sentiment_score":0.3110823460987636},{"text":"But can you just elaborate what exactly you need?","start":29.52,"end":33.620003,"sentiment":"neutral","sentiment_score":0.07767051830887794},{"text":"Are you needing an Internet service, a mobile plan services, a travel SIM card?","start":33.920002,"end":39.46,"sentiment":"neutral","sentiment_score":-0.0002537848028753485}],"sentiment":"neutral","sentiment_score":0.08108199262642302,"channel":0,"num_words":32,"start":27.36,"end":39.46},{"sentences":[{"text":"I okay.","start":39.45,"end":40.43,"sentiment":"neutral","sentiment_score":0.04368496872484684},{"text":"So I need a SIM card or maybe eSIM card where I can have I can have Internet connection while I'm in India, and my current my Australian WhatsApp can run on that.","start":41.29,"end":57.85,"sentiment":"neutral","sentiment_score":0.008540477843560053},{"text":"So I I don't know how it works.","start":57.85,"end":60.03,"sentiment":"neutral","sentiment_score":-0.07501759007573128}],"sentiment":"neutral","sentiment_score":-0.005370581728341275,"channel":1,"num_words":43,"start":39.45,"end":60.03},{"sentences":[{"text":"Okay.","start":60.83,"end":61.33,"sentiment":"neutral","sentiment_score":0.0839146301150322},{"text":"Got it.","start":61.63,"end":62.11,"sentiment":"neutral","sentiment_score":0.12764879316091537},{"text":"So nothing to worry.","start":62.11,"end":63.47,"sentiment":"neutral","sentiment_score":0.2110724225640297},{"text":"We can go ahead and provide you a services, both Internet services and a mobile plan services so","start":63.47,"end":70.84499,"sentiment":"neutral","sentiment_score":0.20942625568972695}],"sentiment":"neutral","sentiment_score":0.19812698036432266,"channel":0,"num_words":25,"start":60.83,"end":70.84499},{"sentences":[{"text":"Mhmm.","start":70.65,"end":71.15,"sentiment":"neutral","sentiment_score":0.14236868917942047}],"sentiment":"neutral","sentiment_score":0.14236868917942047,"channel":1,"num_words":1,"start":70.65,"end":71.15},{"sentences":[{"text":"you can have, like, a WhatsApp.","start":70.84499,"end":72.384995,"sentiment":"neutral","sentiment_score":0.13151026144623756},{"text":"But please be on the line.","start":72.765,"end":73.965,"sentiment":"neutral","sentiment_score":0.14948517829179764},{"text":"Let me connect you to our dedicated department who could further assist you.","start":73.965,"end":78.524994,"sentiment":"neutral","sentiment_score":0.21268334984779358},{"text":"Okay?","start":78.524994,"end":79.024994,"sentiment":"neutral","sentiment_score":0.13254672288894653}],"sentiment":"neutral","sentiment_score":0.176284727282249,"channel":0,"num_words":26,"start":70.84499,"end":79.024994},{"sentences":[{"text":"Alrighty.","start":79.565,"end":80.065,"sentiment":"neutral","sentiment_score":0.20777767896652224}],"sentiment":"neutral","sentiment_score":0.20777767896652224,"channel":1,"num_words":1,"start":79.565,"end":80.065},{"sentences":[{"text":"Alright.","start":80.685,"end":81.16499,"sentiment":"neutral","sentiment_score":0.29868870973587036},{"text":"Thank you so much.","start":81.16499,"end":82.384995,"sentiment":"positive","sentiment_score":0.6101350039243698}],"sentiment":"positive","sentiment_score":0.5478457450866699,"channel":0,"num_words":5,"start":80.685,"end":82.384995},{"sentences":[{"text":"Thanks.","start":82.925,"end":83.425,"sentiment":"neutral","sentiment_score":0.329730361700058}],"sentiment":"neutral","sentiment_score":0.329730361700058,"channel":1,"num_words":1,"start":82.925,"end":83.425}]},"summary":{"result":"success","short":"The customer is traveling to India and asks the agent for help setting up their internet on their phone. The agent explains that they need a SIM card or eSIM card for internet connection while in India and that the customer can use their existing WhatsApp plan. The agent connects the customer to a dedicated department for further assistance."},"intents":{"segments":[{"text":"I'm traveling overseas to India, and I just want to know if you can help me set up my my Internet on my phone so that I can use my, at least my WhatsApp or how how can you help? I don't know.","start_word":21,"end_word":63,"intents":[{"intent":"Set up internet service","confidence_score":0.013022758}]},{"text":"Let me connect you to our dedicated department who could further assist you. Okay? Alrighty.","start_word":183,"end_word":197,"intents":[{"intent":"Connect to dedicated department","confidence_score":0.2617807}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2713366150856018},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.393190324306488},{"text":"Yeah. Hi there. Look. I have an inquiry. I'm traveling overseas to India, and I just want to know if you can help me set up my my Internet on my phone so that I can use my, at least my WhatsApp or how how can you help? I don't know. I I don't have any idea. I understand. Thank you so much for your call. But can you just elaborate what exactly you need? Are you needing an Internet service, a mobile plan services, a travel SIM card? I okay. So I need a SIM card or maybe eSIM card where I can have I can have Internet connection while I'm in India, and my current my Australian WhatsApp can run on that. So I I don't know how it works. Okay. Got it. So nothing to worry. We can go ahead and provide you a services, both Internet services and a mobile plan services so Mhmm. you can have, like, a WhatsApp. But please be on the line. Let me connect you to our dedicated department who could further assist you. Okay? Alrighty. Alright.","start_word":13,"end_word":198,"sentiment":"neutral","sentiment_score":0.07398331165313721},{"text":"Thank you so much. Thanks.","start_word":199,"end_word":203,"sentiment":"positive","sentiment_score":0.5710878372192383}],"average":{"sentiment":"neutral","sentiment_score":0.10737272354749942}}}}