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Is now still a good time? Yeah. Yeah. Really good question. So I've had a really good look at where things are up to. We can do the deposit for you. So what I'll do is I'll get my admin team member, Jack, to give you a call shortly or later today. We'll get him to do up the deposit form for you to sign. Once that's being signed, we'll submit that off to the super fund, and they'll complete the direct debit for you. Okay? It is. Yeah. We probably just probably wise to let your bank know that that kind of money will be requested just so they that they're aware of that. Because sometimes when it is a large sum of money, they might flag it as a a suspicious transaction and try to call you first. So if you can let them know that we'll probably request that, that'd be great. But we'll get that form done up today for you so we can get that sorted for the first deposit. Yeah. Yep. Yep. But it normally is just letting them know that this should be requested. They should just be able to make an a bit of a note there for you. Just just get them to confirm that you can have it. Like, when we looked online, it showed that the account can be direct debited from. Just double check that they do allow us to do like, they will allow the direct debit to leave. And if there's any issues, let me know. Okay? Yeah. Absolutely. Yes. Yeah. It is. We can always hold off until until we get to the end of the month if you'd like to. It's up to you. I would probably check with the bank and see what the interest rate is and what the difference would be, but it's completely up to you. We can do that deposit whenever you're ready. My colleague, Jack, will be the one that submits that for you. So you can just let him know if you want that done now or if you wanna hold off until a certain date to give you a little bit of extra interest, that's absolutely fine. Yeah. Yep. Beautiful. If you have any questions, let me know, Rod. I am away next week for Easter, but if you have any questions and you need to talk to me, he'll make sure he books you in for when I'm back. Okay? And I'll be here all day today if you need anything else. Oh, thank you. No worries. Thanks, Rod. Talk to you soon. See you later. 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Radha. It's Dana from Oakey Financial. How are you? I'm very well. Thank you.\n\nMaddie, you mentioned that you made a call this morning. Just had some questions for me about that $1.20 deposit. Is now still a good time? Yeah. Yeah.\n\nReally good question. So I've had a really good look at where things are up to. We can do the deposit for you. So what I'll do is I'll get my admin team member, Jack, to give you a call shortly or later today. We'll get him to do up the deposit form for you to sign.\n\nOnce that's being signed, we'll submit that off to the super fund, and they'll complete the direct debit for you. Okay? It is. Yeah. We probably just probably wise to let your bank know that that kind of money will be requested just so they that they're aware of that.\n\nBecause sometimes when it is a large sum of money, they might flag it as a a suspicious transaction and try to call you first. So if you can let them know that we'll probably request that, that'd be great. But we'll get that form done up today for you so we can get that sorted for the first deposit. Yeah. Yep.\n\nYep. But it normally is just letting them know that this should be requested. They should just be able to make an a bit of a note there for you. Just just get them to confirm that you can have it. Like, when we looked online, it showed that the account can be direct debited from.\n\nJust double check that they do allow us to do like, they will allow the direct debit to leave. And if there's any issues, let me know. Okay? Yeah. Absolutely.\n\nYes. Yeah. It is. We can always hold off until until we get to the end of the month if you'd like to. It's up to you.\n\nI would probably check with the bank and see what the interest rate is and what the difference would be, but it's completely up to you. We can do that deposit whenever you're ready. My colleague, Jack, will be the one that submits that for you. So you can just let him know if you want that done now or if you wanna hold off until a certain date to give you a little bit of extra interest, that's absolutely fine. Yeah.\n\nYep. Beautiful. If you have any questions, let me know, Rod. I am away next week for Easter, but if you have any questions and you need to talk to me, he'll make sure he books you in for when I'm back. Okay?\n\nAnd I'll be here all day today if you need anything else. Oh, thank you. No worries. Thanks, Rod. Talk to you soon.\n\nSee you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Radha.","start":2.3999999,"end":3.04,"sentiment":"neutral","sentiment_score":0.20448340475559235},{"text":"It's Dana from Oakey Financial.","start":3.04,"end":4.58,"sentiment":"neutral","sentiment_score":0.24572983980178834},{"text":"How are you?","start":4.72,"end":5.62,"sentiment":"neutral","sentiment_score":0.24392304321130118},{"text":"I'm very well.","start":7.3599997,"end":8.32,"sentiment":"positive","sentiment_score":0.6649846831957499},{"text":"Thank you.","start":8.32,"end":8.88,"sentiment":"positive","sentiment_score":0.7510250806808472}],"sentiment":"positive","sentiment_score":0.3910926232735316,"num_words":15,"start":2.3999999,"end":8.88},{"sentences":[{"text":"Maddie, you mentioned that you made a call this morning.","start":8.88,"end":10.8,"sentiment":"neutral","sentiment_score":0.19614952877163888},{"text":"Just had some questions for me about that $1.20 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back.","start":156.965,"end":164.405,"sentiment":"neutral","sentiment_score":0.03343146029979952},{"text":"Okay?","start":164.405,"end":164.72499,"sentiment":"neutral","sentiment_score":0.149263396859169}],"sentiment":"neutral","sentiment_score":0.06363206495379292,"num_words":43,"start":150.95,"end":164.72499},{"sentences":[{"text":"And I'll be here all day today if you need anything else.","start":164.72499,"end":167.305,"sentiment":"neutral","sentiment_score":0.28651580959558487},{"text":"Oh, thank you.","start":170.13887,"end":171.19887,"sentiment":"neutral","sentiment_score":0.26144813497861225},{"text":"No worries.","start":171.89888,"end":172.63887,"sentiment":"neutral","sentiment_score":0.20964303612709045},{"text":"Thanks, Rod.","start":172.69887,"end":173.33887,"sentiment":"positive","sentiment_score":0.3939588963985443},{"text":"Talk to you 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Rod speaking. Good. How are you? Yeah. Yeah. I just wondered whether do do I do that? Just transfer in my bank into Hub 24, or do you do that, or do we do it together, or what's the procedure? Yes. Okay. So is that just done electronically? Oh, brilliant. Yeah. Either today or this afternoon or tomorrow. I'll pop into the bank today and have a chat with someone and let them know. And then, obviously, they'll have to just fill out some sort of I don't know. And just another quick question. Sorry. When because I'm taking that lump sum lump sum out of my bank. I'll lose the interest on it for that month, won't I? Will that make any difference? Or Okay. Yes. Okay. I'll I'll go out the bank this morning, and I'll get I'll let Jack know. That's no worries. Okay. Brilliant. No worries. Have a good holiday then, Dana, and I'll just let me jump back. Okay. Take care. Thanks for your help. 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Rod speaking. Good. How are you? Yeah.\n\nYeah. I just wondered whether do do I do that? Just transfer in my bank into Hub 24, or do you do that, or do we do it together, or what's the procedure? Yes. Okay.\n\nSo is that just done electronically? Oh, brilliant. Yeah. Either today or this afternoon or tomorrow. I'll pop into the bank today and have a chat with someone and let them know.\n\nAnd then, obviously, they'll have to just fill out some sort of I don't know. And just another quick question. Sorry. When because I'm taking that lump sum lump sum out of my bank. I'll lose the interest on it for that month, won't I?\n\nWill that make any difference? Or Okay. Yes. Okay. I'll I'll go out the bank this morning, and I'll get I'll let Jack know.\n\nThat's no worries. Okay. Brilliant. No worries. Have a good holiday then, Dana, and I'll just let me jump back.\n\nOkay. Take care. Thanks for your help. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.88,"end":1.28,"sentiment":"neutral","sentiment_score":0.02562766894698143},{"text":"Rod speaking.","start":1.28,"end":2.02,"sentiment":"neutral","sentiment_score":0.03564674034714699},{"text":"Good.","start":6.0,"end":6.3999996,"sentiment":"positive","sentiment_score":0.5420409440994263},{"text":"How are you?","start":6.3999996,"end":7.22,"sentiment":"positive","sentiment_score":0.37784673770268756},{"text":"Yeah.","start":14.385,"end":14.885,"sentiment":"neutral","sentiment_score":0.1635766625404358}],"sentiment":"neutral","sentiment_score":0.24200987117365003,"num_words":8,"start":0.88,"end":14.885},{"sentences":[{"text":"Yeah.","start":15.985,"end":16.225,"sentiment":"neutral","sentiment_score":0.030975770205259323},{"text":"I just wondered whether do do I do that?","start":16.225,"end":19.825,"sentiment":"neutral","sentiment_score":-0.009179815339545408},{"text":"Just transfer in my bank into Hub 24, or do you do that, or do we do it together, or what's the procedure?","start":19.825,"end":26.485,"sentiment":"neutral","sentiment_score":0.011160279583671818},{"text":"Yes.","start":38.37,"end":38.87,"sentiment":"neutral","sentiment_score":0.17086276412010193},{"text":"Okay.","start":48.745003,"end":49.245003,"sentiment":"neutral","sentiment_score":0.035843558609485626}],"sentiment":"neutral","sentiment_score":0.011764291008668286,"num_words":35,"start":15.985,"end":49.245003},{"sentences":[{"text":"So is that just done electronically?","start":49.305,"end":50.765,"sentiment":"neutral","sentiment_score":0.03513038158416748},{"text":"Oh, brilliant.","start":68.655,"end":72.115,"sentiment":"positive","sentiment_score":0.33857664465904236},{"text":"Yeah.","start":72.575,"end":73.075,"sentiment":"neutral","sentiment_score":0.06100635975599289},{"text":"Either today or this afternoon or tomorrow.","start":73.615,"end":76.835,"sentiment":"neutral","sentiment_score":0.0837916252868516},{"text":"I'll pop into the bank today and have a chat with someone and let them know.","start":76.895,"end":80.815,"sentiment":"neutral","sentiment_score":0.10831332439556718}],"sentiment":"neutral","sentiment_score":0.1021405158098787,"num_words":32,"start":49.305,"end":80.815},{"sentences":[{"text":"And then, obviously, they'll have to just fill out some sort of I don't know.","start":80.815,"end":84.94,"sentiment":"neutral","sentiment_score":-0.00394309697051843},{"text":"And just another quick question.","start":106.925,"end":108.445,"sentiment":"neutral","sentiment_score":0.007508381456136704},{"text":"Sorry.","start":108.445,"end":108.945,"sentiment":"neutral","sentiment_score":-0.01207265630364418},{"text":"When because I'm taking that lump sum lump sum out of my bank.","start":109.85,"end":114.89,"sentiment":"neutral","sentiment_score":-0.0454670417194183},{"text":"I'll lose the interest on it for that month, won't I?","start":114.89,"end":118.03,"sentiment":"neutral","sentiment_score":-0.11070970886132935}],"sentiment":"neutral","sentiment_score":-0.040945678742395505,"num_words":45,"start":80.815,"end":118.03},{"sentences":[{"text":"Will that make any difference?","start":126.225,"end":127.685,"sentiment":"neutral","sentiment_score":-0.005418497323989868},{"text":"Or Okay.","start":127.744995,"end":131.36499,"sentiment":"neutral","sentiment_score":0.0035902541130781174},{"text":"Yes.","start":147.8,"end":148.12,"sentiment":"neutral","sentiment_score":0.09472398459911346},{"text":"Okay.","start":148.12,"end":148.62,"sentiment":"neutral","sentiment_score":0.11163153499364852},{"text":"I'll I'll go out the bank this morning, and I'll get I'll let Jack know.","start":148.68,"end":153.16,"sentiment":"neutral","sentiment_score":0.13226631383101145}],"sentiment":"neutral","sentiment_score":0.09043492702767253,"num_words":24,"start":126.225,"end":153.16},{"sentences":[{"text":"That's no worries.","start":153.16,"end":154.14,"sentiment":"neutral","sentiment_score":0.22894086440404257},{"text":"Okay.","start":160.185,"end":160.685,"sentiment":"neutral","sentiment_score":0.02197558246552944},{"text":"Brilliant.","start":165.47887,"end":165.97887,"sentiment":"positive","sentiment_score":0.5357149839401245},{"text":"No worries.","start":167.63887,"end":168.19887,"sentiment":"neutral","sentiment_score":0.21615923941135406},{"text":"Have a good holiday then, Dana, and I'll just let me jump back.","start":168.19887,"end":171.47887,"sentiment":"neutral","sentiment_score":0.2935866312338756}],"sentiment":"neutral","sentiment_score":0.2746728922240436,"num_words":20,"start":153.16,"end":171.47887},{"sentences":[{"text":"Okay.","start":171.47887,"end":171.97887,"sentiment":"neutral","sentiment_score":0.146248459815979},{"text":"Take care.","start":172.91887,"end":173.63887,"sentiment":"positive","sentiment_score":0.3795541226863861},{"text":"Thanks for your help.","start":173.63887,"end":174.69887,"sentiment":"positive","sentiment_score":0.5689471885561943},{"text":"Bye bye.","start":174.75887,"end":175.41887,"sentiment":"positive","sentiment_score":0.3339342325925827}],"sentiment":"positive","sentiment_score":0.4276682138442993,"num_words":9,"start":171.47887,"end":175.41887}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Rod speaking.\n\nChannel 0: Hi, Radha. It's Dana from Oakey Financial. How are you?\n\nChannel 1: Good. How are you?\n\nChannel 0: I'm very well. Thank you. Maddie, you mentioned that you made a call this morning. Just had some questions for me about that $1.20 deposit. Is now still\n\nChannel 1: Yeah.\n\nChannel 0: a good time?\n\nChannel 1: Yeah. I just wondered whether do do I do that? Just transfer in my bank into Hub 24, or do you do that, or do we do it together, or what's the procedure?\n\nChannel 0: Yeah. Yeah. Really good question. So I've had a really good look at where things are up to. We can do the deposit for you.\n\nSo what I'll do is I'll get my admin team member, Jack, to give you a call shortly or later today. We'll\n\nChannel 1: Yes.\n\nChannel 0: get him to do up the deposit form for you to sign. Once that's being signed, we'll submit that off to the super fund, and they'll complete the direct debit for you. Okay?\n\nChannel 1: Okay. So is that just done electronically?\n\nChannel 0: It is. Yeah. We probably just probably wise to let your bank know that that kind of money will be requested just so they that they're aware of that. Because sometimes when it is a large sum of money, they might flag it as a a suspicious transaction and try to call you first. So if you can let them know that we'll probably request that, that'd be great.\n\nBut\n\nChannel 1: Oh,\n\nChannel 0: we'll get that form done up today for you so we can get that sorted\n\nChannel 1: brilliant.\n\nChannel 0: for the first\n\nChannel 1: Yeah.\n\nChannel 0: deposit.\n\nChannel 1: Either\n\nChannel 0: Yeah.\n\nChannel 1: today or this afternoon or tomorrow. I'll pop\n\nChannel 0: Yep.\n\nChannel 1: into the bank today and have a chat with someone and let them know. And then,\n\nChannel 0: Yep.\n\nChannel 1: obviously, they'll have to just fill out some sort of I don't know.\n\nChannel 0: But it normally is just letting them know that this should be requested. They should just be able to make an a bit of a note there for you. Just just get them to confirm that you can have it. Like, when we looked online, it showed that the account can be direct debited from. Just double check that they do allow us to do like, they will allow the direct debit to leave.\n\nAnd if there's any issues, let me know. Okay?\n\nChannel 1: And just another quick question. Sorry.\n\nChannel 0: Yeah. Absolutely.\n\nChannel 1: When because I'm taking that lump sum lump sum out of my bank. I'll lose the interest on it for that month, won't I?\n\nChannel 0: Yes. Yeah. It is. We can always hold off until until we get to the end of the month if you'd like to. It's up to you.\n\nChannel 1: Will that make any difference? Or\n\nChannel 0: I would probably check with the bank and see what the interest\n\nChannel 1: Okay.\n\nChannel 0: rate is and what the difference would be, but it's completely up to you. We can do that deposit whenever you're ready. My colleague, Jack, will be the one that submits that for you. So you can just let him know if you want that done now or if you wanna hold off until a certain date to give you a little bit of extra interest, that's absolutely fine.\n\nChannel 1: Yes. Okay. I'll I'll go out\n\nChannel 0: Yeah.\n\nChannel 1: the bank this morning, and\n\nChannel 0: Yep.\n\nChannel 1: I'll get I'll let Jack know. That's no worries.\n\nChannel 0: Beautiful. If you have any questions, let me know, Rod. I am away next week for Easter, but if you have\n\nChannel 1: Okay.\n\nChannel 0: any questions and you need to talk to me, he'll make sure he books you in for when I'm back. Okay? And I'll be here all\n\nChannel 1: Brilliant.\n\nChannel 0: day today if you need anything else.\n\nChannel 1: No worries. Have a good holiday then, Dana, and I'll just\n\nChannel 0: Oh, thank\n\nChannel 1: let me jump\n\nChannel 0: you.\n\nChannel 1: back. Okay.\n\nChannel 0: No worries. Thanks,\n\nChannel 1: Take\n\nChannel 0: Rod.\n\nChannel 1: care.\n\nChannel 0: Talk to\n\nChannel 1: Thanks\n\nChannel 0: you soon.\n\nChannel 1: for your help. Bye bye.\n\nChannel 0: See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.88,"end":1.28,"sentiment":"neutral","sentiment_score":0.02562766894698143},{"text":"Rod speaking.","start":1.28,"end":2.02,"sentiment":"neutral","sentiment_score":0.03564674034714699}],"sentiment":"neutral","sentiment_score":0.03230704988042513,"channel":1,"num_words":3,"start":0.88,"end":2.02},{"sentences":[{"text":"Hi, Radha.","start":2.3999999,"end":3.04,"sentiment":"neutral","sentiment_score":0.20448340475559235},{"text":"It's Dana from Oakey Financial.","start":3.04,"end":4.58,"sentiment":"neutral","sentiment_score":0.24572983980178834},{"text":"How are you?","start":4.72,"end":5.62,"sentiment":"neutral","sentiment_score":0.24392304321130118}],"sentiment":"neutral","sentiment_score":0.23693851381540298,"channel":0,"num_words":10,"start":2.3999999,"end":5.62},{"sentences":[{"text":"Good.","start":6.0,"end":6.3999996,"sentiment":"positive","sentiment_score":0.5420409440994263},{"text":"How are you?","start":6.3999996,"end":7.22,"sentiment":"positive","sentiment_score":0.37784673770268756}],"sentiment":"positive","sentiment_score":0.41889528930187225,"channel":1,"num_words":4,"start":6.0,"end":7.22},{"sentences":[{"text":"I'm very well.","start":7.3599997,"end":8.32,"sentiment":"positive","sentiment_score":0.6649846831957499},{"text":"Thank you.","start":8.32,"end":8.88,"sentiment":"positive","sentiment_score":0.7510250806808472},{"text":"Maddie, you mentioned that you made a call this morning.","start":8.88,"end":10.8,"sentiment":"neutral","sentiment_score":0.19614952877163888},{"text":"Just had some questions for me about that $1.20 deposit.","start":10.8,"end":13.62,"sentiment":"neutral","sentiment_score":0.057916749641299246},{"text":"Is now 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into Hub 24, or do you do that, or do we do it together, or what's the procedure?","start":19.825,"end":26.485,"sentiment":"neutral","sentiment_score":0.011160279583671818}],"sentiment":"neutral","sentiment_score":0.006213450381024318,"channel":1,"num_words":33,"start":15.985,"end":26.485},{"sentences":[{"text":"Yeah.","start":26.215,"end":26.715,"sentiment":"neutral","sentiment_score":0.06405210494995117},{"text":"Yeah.","start":26.935,"end":27.335,"sentiment":"neutral","sentiment_score":0.10541079938411713},{"text":"Really good question.","start":27.335,"end":28.215,"sentiment":"positive","sentiment_score":0.3592507839202881},{"text":"So I've had a really good look at where things are up to.","start":28.215,"end":30.695,"sentiment":"positive","sentiment_score":0.42604514727225673},{"text":"We can do the deposit for 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sign.","start":38.51,"end":41.41,"sentiment":"neutral","sentiment_score":0.20161077318092188},{"text":"Once that's being signed, we'll submit that off to the super fund, and they'll complete the direct debit for you.","start":41.629997,"end":48.185,"sentiment":"neutral","sentiment_score":0.17968239560723304},{"text":"Okay?","start":48.185,"end":48.685,"sentiment":"neutral","sentiment_score":0.06210731714963913}],"sentiment":"neutral","sentiment_score":0.1840934699231928,"channel":0,"num_words":33,"start":38.51,"end":48.685},{"sentences":[{"text":"Okay.","start":48.745003,"end":49.245003,"sentiment":"neutral","sentiment_score":0.035843558609485626},{"text":"So is that just done electronically?","start":49.305,"end":50.765,"sentiment":"neutral","sentiment_score":0.03513038158416748}],"sentiment":"neutral","sentiment_score":0.035232264016355784,"channel":1,"num_words":7,"start":48.745003,"end":50.765},{"sentences":[{"text":"It 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or this afternoon or tomorrow.","start":73.935,"end":76.835,"sentiment":"neutral","sentiment_score":0.09049539392193158},{"text":"I'll pop","start":76.895,"end":77.375,"sentiment":"neutral","sentiment_score":0.1323659084737301}],"sentiment":"neutral","sentiment_score":0.10096302255988121,"channel":1,"num_words":8,"start":73.935,"end":77.375},{"sentences":[{"text":"Yep.","start":77.354996,"end":77.854996,"sentiment":"neutral","sentiment_score":0.09781396389007568}],"sentiment":"neutral","sentiment_score":0.09781396389007568,"channel":0,"num_words":1,"start":77.354996,"end":77.854996},{"sentences":[{"text":"into the bank today and have a chat with someone and let them know.","start":77.375,"end":80.815,"sentiment":"neutral","sentiment_score":0.10487724095582962},{"text":"And 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note there for you.","start":88.314995,"end":91.579994,"sentiment":"positive","sentiment_score":0.46362858079373837},{"text":"Just just get them to confirm that you can have it.","start":92.28,"end":94.759995,"sentiment":"positive","sentiment_score":0.37197803367267956},{"text":"Like, when we looked online, it showed that the account can be direct debited from.","start":94.759995,"end":98.759995,"sentiment":"neutral","sentiment_score":0.2565709372361501},{"text":"Just double check that they do allow us to do like, they will allow the direct debit to leave.","start":98.759995,"end":103.155,"sentiment":"neutral","sentiment_score":0.22758548118566213}],"sentiment":"neutral","sentiment_score":0.27748884089492465,"channel":0,"num_words":74,"start":85.274994,"end":103.155},{"sentences":[{"text":"And if there's any issues, let me know.","start":103.715,"end":105.815,"sentiment":"neutral","sentiment_score":0.14517978392541409},{"text":"Okay?","start":105.955,"end":106.455,"sentiment":"neutral","sentiment_score":0.05565187335014343}],"sentiment":"neutral","sentiment_score":0.13523223830593956,"channel":0,"num_words":9,"start":103.715,"end":106.455},{"sentences":[{"text":"And just another quick 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make any difference?","start":126.225,"end":127.685,"sentiment":"neutral","sentiment_score":-0.005418497323989868},{"text":"Or","start":127.744995,"end":128.245,"sentiment":"neutral","sentiment_score":-0.021810047328472137}],"sentiment":"neutral","sentiment_score":-0.008150422324736914,"channel":1,"num_words":6,"start":126.225,"end":128.245},{"sentences":[{"text":"I would probably check with the bank and see what the interest","start":128.625,"end":131.025,"sentiment":"neutral","sentiment_score":-0.02986590936779976}],"sentiment":"neutral","sentiment_score":-0.02986590936779976,"channel":0,"num_words":12,"start":128.625,"end":131.025},{"sentences":[{"text":"Okay.","start":130.86499,"end":131.36499,"sentiment":"neutral","sentiment_score":0.028990555554628372}],"sentiment":"neutral","sentiment_score":0.028990555554628372,"channel":1,"num_words":1,"start":130.86499,"end":131.36499},{"sentences":[{"text":"rate is and what the difference would be, but it's completely up to 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and","start":149.4,"end":151.01999,"sentiment":"neutral","sentiment_score":0.0944126456975937}],"sentiment":"neutral","sentiment_score":0.0944126456975937,"channel":1,"num_words":5,"start":149.4,"end":151.01999},{"sentences":[{"text":"Yep.","start":150.95,"end":151.45,"sentiment":"neutral","sentiment_score":0.1403605043888092}],"sentiment":"neutral","sentiment_score":0.1403605043888092,"channel":0,"num_words":1,"start":150.95,"end":151.45},{"sentences":[{"text":"I'll get I'll let Jack know.","start":151.16,"end":153.16,"sentiment":"neutral","sentiment_score":0.1913553054134051},{"text":"That's no worries.","start":153.16,"end":154.14,"sentiment":"neutral","sentiment_score":0.22894086440404257}],"sentiment":"neutral","sentiment_score":0.2038838250769509,"channel":1,"num_words":9,"start":151.16,"end":154.14},{"sentences":[{"text":"Beautiful.","start":154.56499,"end":155.06499,"sentiment":"positive","sentiment_score":0.44334790110588074},{"text":"If you have any questions, let me know, 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all","start":164.72499,"end":165.605,"sentiment":"neutral","sentiment_score":0.30506480038166045}],"sentiment":"neutral","sentiment_score":0.1191949348610181,"channel":0,"num_words":26,"start":160.405,"end":165.605},{"sentences":[{"text":"Brilliant.","start":165.47887,"end":165.97887,"sentiment":"positive","sentiment_score":0.5357149839401245}],"sentiment":"positive","sentiment_score":0.5357149839401245,"channel":1,"num_words":1,"start":165.47887,"end":165.97887},{"sentences":[{"text":"day today if you need anything else.","start":165.605,"end":167.305,"sentiment":"neutral","sentiment_score":0.27326653046267374}],"sentiment":"neutral","sentiment_score":0.27326653046267374,"channel":0,"num_words":7,"start":165.605,"end":167.305},{"sentences":[{"text":"No worries.","start":167.63887,"end":168.19887,"sentiment":"neutral","sentiment_score":0.21615923941135406},{"text":"Have a good holiday then, Dana, and I'll 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The representative, Dana, said they can do the deposit electronically and that they will send a form to the customer to sign. Dana will call her admin team member, Jack, to complete the deposit and will let Rod know when it's done. They can hold off on transferring the deposit until the end of the month if Rod needs to."},"intents":{"segments":[{"text":"Maddie, you mentioned that you made a call this morning. Just had some questions for me about that $1.20 deposit. Is now still Yeah.","start_word":22,"end_word":45,"intents":[{"intent":"Request deposit","confidence_score":0.23900259}]},{"text":"So what I'll do is I'll get my admin team member, Jack, to give you a call shortly or later today. We'll Yes.","start_word":107,"end_word":129,"intents":[{"intent":"Request call back","confidence_score":0.0056971433}]},{"text":"They should just be able to make an a bit of a note there for you. Just just get them to confirm that you can have it. Like, when we looked online, it showed that the account can be direct debited from. Just double check that they do allow us to do like, they will allow the direct debit to leave. And if there's any issues, let me know. Okay?","start_word":317,"end_word":386,"intents":[{"intent":"Confirm account","confidence_score":0.24321333}]},{"text":"When because I'm taking that lump sum lump sum out of my bank. I'll lose the interest on it for that month, won't I? Yes. Yeah.","start_word":394,"end_word":419,"intents":[{"intent":"Pay interest","confidence_score":0.035598923}]},{"text":"We can do that deposit whenever you're ready. My colleague, Jack, will be the one that submits that for you. So you can just let him know if you want that done now or if you wanna hold off until a certain date to give you a little bit of extra interest, that's absolutely fine. Yes.","start_word":478,"end_word":533,"intents":[{"intent":"Take deposit","confidence_score":0.0006722055}]},{"text":"any questions and you need to talk to me, he'll make sure he books you in for when I'm back. Okay?","start_word":577,"end_word":597,"intents":[{"intent":"Book appointment","confidence_score":0.61845595}]}]},"sentiments":{"segments":[{"text":"Hello? Rod speaking. Hi, Radha. It's Dana from Oakey Financial. How are you?","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.19598178565502167},{"text":"Good. How are you? I'm very well. Thank you.","start_word":13,"end_word":21,"sentiment":"positive","sentiment_score":0.5861581563949585},{"text":"Maddie, you mentioned that you made a call this morning. Just had some questions for me about that $1.20 deposit. Is now still Yeah. a good time? Yeah. I just wondered whether do do I do that? Just transfer in my bank into Hub 24, or do you do that, or do we do it together, or what's the procedure? Yeah. Yeah.","start_word":22,"end_word":83,"sentiment":"neutral","sentiment_score":0.07419267296791077},{"text":"Really good question. So I've had a really good look at where things are up to. We can do the deposit for you.","start_word":84,"end_word":106,"sentiment":"positive","sentiment_score":0.41481950879096985},{"text":"So what I'll do is I'll get my admin team member, Jack, to give you a call shortly or later today. We'll Yes. get him to do up the deposit form for you to sign. Once that's being signed, we'll submit that off to the super fund, and they'll complete the direct debit for you. Okay? Okay. So is that just done electronically? It is. Yeah. We probably just probably wise to let your bank know that that kind of money will be requested just so they that they're aware of that. Because sometimes when it is a large sum of money, they might flag it as a a suspicious transaction and try to call you first. So if you can let them know that we'll probably request that, that'd be great.","start_word":107,"end_word":238,"sentiment":"neutral","sentiment_score":0.0654694065451622},{"text":"But Oh, we'll get that form done up today for you so we can get that sorted brilliant.","start_word":239,"end_word":256,"sentiment":"positive","sentiment_score":0.3691639900207519},{"text":"for the first Yeah. deposit. Either Yeah. today or this afternoon or tomorrow. I'll pop Yep. into the bank today and have a chat with someone and let them know. And then, Yep. obviously, they'll have to just fill out some sort of I don't know. But it normally is just letting them know that this should be requested.","start_word":257,"end_word":315,"sentiment":"neutral","sentiment_score":0.05941705405712128},{"text":"They should just be able to make an a bit of a note there for you. Just just get them to confirm that you can have it.","start_word":316,"end_word":342,"sentiment":"positive","sentiment_score":0.42707347869873047},{"text":"Like, when we looked online, it showed that the account can be direct debited from. Just double check that they do allow us to do like, they will allow the direct debit to leave. And if there's any issues, let me know. Okay? And just another quick question. Sorry. Yeah. Absolutely. When because I'm taking that lump sum lump sum out of my bank. I'll lose the interest on it for that month, won't I? Yes. Yeah. It is. We can always hold off until until we get to the end of the month if you'd like to. It's up to you. Will that make any difference? Or I would probably check with the bank and see what the interest Okay. rate is and what the difference would be, but it's completely up to you. We can do that deposit whenever you're ready. My colleague, Jack, will be the one that submits that for you. So you can just let him know if you want that done now or if you wanna hold off until a certain date to give you a little bit of extra interest, that's absolutely fine. Yes. Okay. I'll I'll go out Yeah. the bank this morning, and Yep. I'll get I'll let Jack know. That's no worries.","start_word":343,"end_word":554,"sentiment":"neutral","sentiment_score":0.1214863732457161},{"text":"Beautiful.","start_word":555,"end_word":555,"sentiment":"positive","sentiment_score":0.44334790110588074},{"text":"If you have any questions, let me know, Rod. I am away next week for Easter, but if you have Okay. any questions and you need to talk to me, he'll make sure he books you in for when I'm back. Okay?","start_word":556,"end_word":597,"sentiment":"neutral","sentiment_score":0.05851342529058456},{"text":"And I'll be here all Brilliant.","start_word":598,"end_word":603,"sentiment":"positive","sentiment_score":0.35442107915878296},{"text":"day today if you need anything else. No worries. 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