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Hello. Good afternoon. This is Marie from Ertel tech support. Am I speaking with Emmanuel?\n\nChannel 1: Yes. Speaking.\n\nChannel 0: Yeah. Just wanted to check-in because you noticed that the router has been delivered, but the sir your Internet service is still offline. Just wanted\n\nChannel 1: Yeah.\n\nChannel 0: to\n\nChannel 1: So\n\nChannel 0: offer\n\nChannel 1: I'm just\n\nChannel 0: it to get\n\nChannel 1: I'm\n\nChannel 0: the assistance.\n\nChannel 1: I'm I'll be on the phone to another tech. One of your tech is actually in the process of setting that up for me at the moment. I'm just he's gonna call me back in, like, in the next five minutes.\n\nChannel 0: Okay. Sure. Just give us a callback if you need further assistance.\n\nChannel 1: No worries. Thank you.\n\nChannel 0: You're welcome. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.01531283650547266}],"sentiment":"neutral","sentiment_score":0.01531283650547266,"channel":1,"num_words":1,"start":0.08,"end":0.58},{"sentences":[{"text":"Yes.","start":3.4399998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.08242171257734299},{"text":"Hello.","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.09675711393356325},{"text":"Good afternoon.","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":0.3124953657388687},{"text":"This is Marie from Ertel tech support.","start":5.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.17760238370725087},{"text":"Am I speaking with 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She informed him that the router was delivered but the service was still offline. Marie offered to assist and said she would call back in five minutes with another technician."},"intents":{"segments":[{"text":"This is Marie from Ertel tech support. Am I speaking with Emmanuel? Yes.","start_word":5,"end_word":17,"intents":[{"intent":"Confirm identity","confidence_score":0.012937541}]},{"text":"Just give us a callback if you need further assistance. No worries.","start_word":99,"end_word":110,"intents":[{"intent":"Request assistance","confidence_score":0.13919318}]},{"text":"Just give us a callback if you need further assistance. No worries. Thank you.","start_word":99,"end_word":112,"intents":[{"intent":"Schedule callback","confidence_score":0.0055136587}]},{"text":"Thank you. You're welcome. Bye. Bye.","start_word":111,"end_word":116,"intents":[{"intent":"Express gratitude","confidence_score":0.38945574}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. 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