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Have a good one, and be safe.\n\nChannel 1: Bye bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.00935275387018919},{"text":"Who is 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today?","start":10.719999,"end":11.7,"sentiment":"neutral","sentiment_score":0.21048222482204437}],"sentiment":"neutral","sentiment_score":0.2006662130355835,"channel":0,"num_words":5,"start":10.48,"end":11.7},{"sentences":[{"text":"Good.","start":12.08,"end":12.4,"sentiment":"positive","sentiment_score":0.5016480088233948},{"text":"Thank you.","start":12.4,"end":12.799999,"sentiment":"positive","sentiment_score":0.5572339594364166},{"text":"How are you?","start":12.799999,"end":13.62,"sentiment":"neutral","sentiment_score":0.2989070912202199}],"sentiment":"positive","sentiment_score":0.41880620022614795,"channel":1,"num_words":6,"start":12.08,"end":13.62},{"sentences":[{"text":"That's great to hear.","start":13.435,"end":14.475,"sentiment":"positive","sentiment_score":0.6849126070737839},{"text":"I'm fine.","start":14.475,"end":14.955,"sentiment":"positive","sentiment_score":0.4725924879312515},{"text":"Thank you for answering my phone 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payment.","start":24.235,"end":29.21,"sentiment":"neutral","sentiment_score":0.02321287287542453},{"text":"Okay?","start":29.21,"end":29.71,"sentiment":"neutral","sentiment_score":0.02008339948952198}],"sentiment":"neutral","sentiment_score":0.02298933906214578,"channel":0,"num_words":14,"start":24.235,"end":29.71},{"sentences":[{"text":"Yeah.","start":30.630001,"end":30.95,"sentiment":"neutral","sentiment_score":0.011406405828893185},{"text":"I'm gonna do this now.","start":30.95,"end":32.23,"sentiment":"neutral","sentiment_score":0.010490280948579312},{"text":"When was the email sent?","start":32.23,"end":33.53,"sentiment":"neutral","sentiment_score":-0.013097652420401572}],"sentiment":"neutral","sentiment_score":-0.00014822286638346618,"channel":1,"num_words":11,"start":30.630001,"end":33.53},{"sentences":[{"text":"Oh, I'm sorry.","start":34.89,"end":35.53,"sentiment":"neutral","sentiment_score":-0.09577721978227298},{"text":"You caught 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know?","start":40.87,"end":41.61,"sentiment":"neutral","sentiment_score":-0.02484339972337087}],"sentiment":"neutral","sentiment_score":-0.03787269303575158,"channel":1,"num_words":16,"start":37.99,"end":41.61},{"sentences":[{"text":"Okay.","start":41.925003,"end":42.405003,"sentiment":"neutral","sentiment_score":0.0124325193464756},{"text":"Sure.","start":42.405003,"end":42.725002,"sentiment":"neutral","sentiment_score":0.03045470640063286},{"text":"Let me just check double check on my end that Monday, I think, but I'm checking it right now.","start":42.725002,"end":51.225002,"sentiment":"neutral","sentiment_score":0.01504238361590787},{"text":"Yeah.","start":51.285004,"end":51.605003,"sentiment":"neutral","sentiment_score":0.022733084857463837},{"text":"Monday, we sent you the 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The representative confirms the payment and asks for payment details. During the call, the representative struggles to find the payment date but eventually receives it and thanks the customer for their help."},"intents":{"segments":[{"text":"This is Airtel accounts. Am I speaking to Salman Arif? Yes. Hi.","start_word":8,"end_word":19,"intents":[{"intent":"Confirm identity","confidence_score":0.04326998}]},{"text":"Salman, this is just like a quick follow-up in reference to your invoice for Internet service. It's currently overdue. And if we have time today, we kindly ask you process your payment. Okay? Yeah.","start_word":43,"end_word":76,"intents":[{"intent":"Process payment","confidence_score":0.627531}]},{"text":"When was the email sent? Oh, I'm sorry. You caught up. What is that again? Sorry. I'm I'm going to do this now. When was the email sent? Do you know? Okay. Sure. Let me just check double check on my end that Monday, I think, but I'm checking it right now. 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When was the email sent? Oh, I'm sorry. You caught up. What is that again? Sorry. I'm I'm going to do this now. When was the email sent? Do you know? Okay. Sure. Let me just check double check on my end that Monday, I think, but I'm checking it right now. Yeah. Monday, we sent you the email. Monday. Monday. Yes. Oh, yeah. Got it. Melissa. Okay.","start_word":43,"end_word":149,"sentiment":"neutral","sentiment_score":0.003635243745520711},{"text":"Perfect.","start_word":150,"end_word":150,"sentiment":"positive","sentiment_score":0.3355529010295868},{"text":"$34.98.","start_word":151,"end_word":151,"sentiment":"neutral","sentiment_score":0.17882712185382843},{"text":"Thank you. You're doing it now. Thank you. Alright. Thank you so much. Have a good one, and be safe.","start_word":152,"end_word":171,"sentiment":"positive","sentiment_score":0.4871954023838043},{"text":"Bye bye. Bye.","start_word":172,"end_word":174,"sentiment":"neutral","sentiment_score":0.17792578041553497}],"average":{"sentiment":"neutral","sentiment_score":0.13748593891368194}}}}