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to Epic IT. For sales of managed IT services, please press 1. For sales relating to cybersecurity, AI consulting, or BI consulting, please press 2. If you are an existing customer of Epic IT, please hang up. Thank you for holding.\n\nOur staff will be with you shortly. If you have visited our website or have had the opportunity to work with our team, no doubt you would have seen how Epic IT is kicking goals with our customers. Hello. Epic IT. Daryl speaking.\n\nHello? Yeah. Daryl here. How's it going? Sorry.\n\nYeah. So sorry. Where are you from? Yep. Yep.\n\nYep. Not not something we do, mate. No. Take take a look. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Epic IT.","start":1.04,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.1383519060909748},{"text":"For sales of managed IT services, please press 1.","start":3.52,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.08231636343730821},{"text":"For sales relating to cybersecurity, AI consulting, or BI consulting, please press 2.","start":8.16,"end":14.415,"sentiment":"neutral","sentiment_score":0.05544233709000624},{"text":"If you are an existing customer of Epic IT, please hang up.","start":15.135,"end":18.994999,"sentiment":"neutral","sentiment_score":0.018717270344495773},{"text":"Thank you for holding.","start":25.775,"end":26.994999,"sentiment":"positive","sentiment_score":0.5062328577041626}],"sentiment":"neutral","sentiment_score":0.10153676077191319,"num_words":42,"start":1.04,"end":26.994999},{"sentences":[{"text":"Our staff will be with you shortly.","start":27.134998,"end":28.86,"sentiment":"positive","sentiment_score":0.5132508746215275},{"text":"If you have visited our website or have had the opportunity to work with our team, no doubt you would have seen how Epic IT is kicking goals with our customers.","start":29.5,"end":38.56,"sentiment":"positive","sentiment_score":0.5119936764240265},{"text":"Hello.","start":40.22,"end":40.54,"sentiment":"neutral","sentiment_score":0.04263719916343689},{"text":"Epic IT.","start":40.54,"end":41.18,"sentiment":"neutral","sentiment_score":0.02841516211628914},{"text":"Daryl speaking.","start":41.18,"end":42.0,"sentiment":"neutral","sentiment_score":0.005036668386310339}],"sentiment":"positive","sentiment_score":0.4552116500387012,"num_words":43,"start":27.134998,"end":42.0},{"sentences":[{"text":"Hello?","start":44.665,"end":45.165,"sentiment":"neutral","sentiment_score":-0.074053093791008},{"text":"Yeah.","start":46.665,"end":46.985,"sentiment":"neutral","sentiment_score":0.0003437139093875885},{"text":"Daryl here.","start":46.985,"end":47.705,"sentiment":"neutral","sentiment_score":0.02106526866555214},{"text":"How's it going?","start":47.705,"end":48.525,"sentiment":"neutral","sentiment_score":0.07529283314943314},{"text":"Sorry.","start":52.825,"end":53.065002,"sentiment":"neutral","sentiment_score":-0.04488237202167511}],"sentiment":"neutral","sentiment_score":0.01867716060951352,"num_words":8,"start":44.665,"end":53.065002},{"sentences":[{"text":"Yeah.","start":53.065002,"end":53.305,"sentiment":"neutral","sentiment_score":-0.020794223994016647},{"text":"So sorry.","start":53.305,"end":53.785,"sentiment":"neutral","sentiment_score":-0.05024349316954613},{"text":"Where are you from?","start":53.785,"end":54.685,"sentiment":"neutral","sentiment_score":-0.031098697800189257},{"text":"Yep.","start":67.90501,"end":68.40501,"sentiment":"neutral","sentiment_score":0.03712799400091171},{"text":"Yep.","start":69.58501,"end":70.08501,"sentiment":"neutral","sentiment_score":0.038747482001781464}],"sentiment":"neutral","sentiment_score":-0.018866725059019193,"num_words":9,"start":53.065002,"end":70.08501},{"sentences":[{"text":"Yep.","start":78.705,"end":79.205,"sentiment":"neutral","sentiment_score":-0.01636837236583233},{"text":"Not not something we do, mate.","start":82.0,"end":83.700005,"sentiment":"neutral","sentiment_score":-0.22047177702188492},{"text":"No.","start":87.29494,"end":87.79494,"sentiment":"neutral","sentiment_score":-0.1485474407672882},{"text":"Take take a look.","start":92.09494,"end":92.97494,"sentiment":"neutral","sentiment_score":0.18654853478074074},{"text":"Bye.","start":92.97494,"end":93.47494,"sentiment":"neutral","sentiment_score":0.1376711130142212}],"sentiment":"neutral","sentiment_score":-0.046452401779018916,"num_words":13,"start":78.705,"end":93.47494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Epic IT. For sales of managed IT services, please press 1. For sales relating to cybersecurity, AI consulting, or BI consulting, please press 2. If you are an existing customer of Epic IT, please hang up. Thank you for holding.\n\nOur staff will be with you shortly. If you have visited our website or have had the opportunity to work with our team, no doubt you would have seen how Epic IT is kicking goals with our customers. Hello. Epic IT. Daryl speaking.\n\nChannel 0: Sorry. You just\n\nChannel 1: Hello?\n\nChannel 0: broke up. Who who's speaking?\n\nChannel 1: Yeah. Daryl here. How's it going?\n\nChannel 0: Yeah. Hi, Darwin. This is Ross with Tech Home. How are you, ma'am?\n\nChannel 1: Sorry. Yeah. So sorry. Where are you from?\n\nChannel 0: Calling from Tech Home Systems. We are based here in Melbourne. And, actually, we got one lead who is from Telfer, Western Australia.\n\nChannel 1: Yep.\n\nChannel 0: Yep.\n\nChannel 1: Yep.\n\nChannel 0: Yep. So he was just wondering, like, he he, like, he could just get assistance on installation of Starlink dish. And\n\nChannel 1: Yep.\n\nChannel 0: he was looking for the yep.\n\nChannel 1: Not not something we do, mate.\n\nChannel 0: Okay. You guys won't do this?\n\nChannel 1: No.\n\nChannel 0: Okay. Alright. Got you. No worries. Thanks.\n\nThanks, sir.\n\nChannel 1: Take take a look. Bye.\n\nChannel 0: Yep.","paragraphs":[{"sentences":[{"text":"Welcome to Epic IT.","start":1.04,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.1383519060909748},{"text":"For sales of managed IT services, please press 1.","start":3.52,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.08231636343730821},{"text":"For sales relating to cybersecurity, AI consulting, or BI consulting, please press 2.","start":8.16,"end":14.415,"sentiment":"neutral","sentiment_score":0.05544233709000624},{"text":"If you are an existing customer of Epic IT, please hang up.","start":15.135,"end":18.994999,"sentiment":"neutral","sentiment_score":0.018717270344495773},{"text":"Thank you for holding.","start":25.775,"end":26.994999,"sentiment":"positive","sentiment_score":0.5062328577041626}],"sentiment":"neutral","sentiment_score":0.10153676077191319,"channel":1,"num_words":42,"start":1.04,"end":26.994999},{"sentences":[{"text":"Our staff will be with you shortly.","start":27.134998,"end":28.86,"sentiment":"positive","sentiment_score":0.5132508746215275},{"text":"If you have visited our website or have had the opportunity to work with our team, no doubt you would have seen how Epic IT is kicking goals with our customers.","start":29.5,"end":38.56,"sentiment":"positive","sentiment_score":0.5119936764240265},{"text":"Hello.","start":40.22,"end":40.54,"sentiment":"neutral","sentiment_score":0.04263719916343689},{"text":"Epic IT.","start":40.54,"end":41.18,"sentiment":"neutral","sentiment_score":0.02841516211628914},{"text":"Daryl speaking.","start":41.18,"end":42.0,"sentiment":"neutral","sentiment_score":0.005036668386310339}],"sentiment":"positive","sentiment_score":0.4552116500387012,"channel":1,"num_words":43,"start":27.134998,"end":42.0},{"sentences":[{"text":"Sorry.","start":44.015003,"end":44.175003,"sentiment":"neutral","sentiment_score":-0.0790218710899353},{"text":"You 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ma'am?","start":51.455,"end":52.355,"sentiment":"neutral","sentiment_score":0.12496829777956009}],"sentiment":"neutral","sentiment_score":0.12701098477611175,"channel":0,"num_words":13,"start":49.295002,"end":52.355},{"sentences":[{"text":"Sorry.","start":52.825,"end":53.065002,"sentiment":"neutral","sentiment_score":-0.04488237202167511},{"text":"Yeah.","start":53.065002,"end":53.305,"sentiment":"neutral","sentiment_score":-0.020794223994016647},{"text":"So sorry.","start":53.305,"end":53.785,"sentiment":"neutral","sentiment_score":-0.05024349316954613},{"text":"Where are you from?","start":53.785,"end":54.685,"sentiment":"neutral","sentiment_score":-0.031098697800189257}],"sentiment":"neutral","sentiment_score":-0.03631979669444263,"channel":1,"num_words":8,"start":52.825,"end":54.685},{"sentences":[{"text":"Calling from Tech Home Systems.","start":55.935,"end":57.395,"sentiment":"neutral","sentiment_score":0.0037421707063913347},{"text":"We are based here in 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The agent, Daryl, answers and discusses a lead from Telfer in Western Australia who needs assistance with installing Starlink dish. Daryl assures the caller that they won't do this and the call ends."},"intents":{"segments":[{"text":"So he was just wondering, like, he he, like, he could just get assistance on installation of Starlink dish. And he Yep. was looking for the yep. Not not something we do, mate. Okay.","start_word":148,"end_word":181,"intents":[{"intent":"Assist installation of starlink dish","confidence_score":0.051893}]}]},"sentiments":{"segments":[{"text":"Welcome to Epic IT. For sales of managed IT services, please press 1. For sales relating to cybersecurity, AI consulting, or BI consulting, please press 2. If you are an existing customer of Epic IT, please hang up.","start_word":0,"end_word":37,"sentiment":"neutral","sentiment_score":0.059347961097955704},{"text":"Thank you for holding. Our staff will be with you shortly. If you have visited our website or have had the opportunity to work with our team, no doubt you would have seen how Epic IT is kicking goals with our customers.","start_word":38,"end_word":79,"sentiment":"positive","sentiment_score":0.5100426077842712},{"text":"Hello. Epic IT. Daryl speaking. Sorry. You just Hello? broke up. Who who's speaking? Yeah. Daryl here. How's it going? Yeah. Hi, Darwin. This is Ross with Tech Home. How are you, ma'am? Sorry. Yeah. So sorry. Where are you from? Calling from Tech Home Systems. We are based here in Melbourne. And, actually, we got one lead who is from Telfer, Western Australia. Yep. Yep. Yep. Yep. So he was just wondering, like, he he, like, he could just get assistance on installation of Starlink dish. And he Yep. was looking for the yep. Not not something we do, mate. Okay. You guys won't do this? No. Okay. Alright. Got you. No worries. Thanks.","start_word":80,"end_word":194,"sentiment":"neutral","sentiment_score":-0.007699030451476574},{"text":"Thanks, sir.","start_word":195,"end_word":196,"sentiment":"positive","sentiment_score":0.3626531660556793},{"text":"Take take a look. Bye. Yep.","start_word":197,"end_word":202,"sentiment":"neutral","sentiment_score":0.14414438605308533}],"average":{"sentiment":"neutral","sentiment_score":0.0954762894586222}}}}